# About Us

Starshipit was born out of frustration to help simplify the process around eCommerce shipping and fulfilment – learn what makes us tick, and where it all began.

Canonical URL: https://starshipit.com/about-us

### We’re Starshipit.

**We’re Australasia’s number one shipping and fulfilment platform, helping retailers save time and deliver great shipping experiences.** We believe that shipping and fulfilment doesn't have to be tedious or painful; in fact, it can be one of your high points and a reason for customers to keep coming back.

- [Check out our solution](/fulfilment-automation)

Starshipit streamlines every step of the fulfilment process, reducing handling time, minimising human error, and improving the customer delivery experience. We’re not here to make money on shipping rates; we’re all about creating the **best-in-class shipping technology**. That's why we don’t clip the ticket on your shipments or resell freight.

We pride ourselves on being known for our **5-star-rated support**. To help retailers get up and running with Starshipit from day one, we offer free onboarding, training, and support for every customer, regardless of size.

### What makes us tick

Helping retailers deliver great shipping experiences is what we do best. Our retailers understand the crucial role the shipping experience plays, and we're here to help them ace it every time. We listen to our retailers about what really matters to them, and with their input, we roll out each new feature to align perfectly with their needs. **That’s right – they vote, we listen**.

Now, over 30,000 retailers in Australasia, the UK, and around the globe rely on Starshipit to simplify their shipping process. Not to name-drop, but we’ve been with some of our biggest advocates like **White Fox, Showpo, and HiSmile** since the beginning – growing alongside them and their vision.

### Starshipit is proud to be B Corp certified

Reflecting our commitment to responsible business, transparency and continuous improvement.

### Our story – where it all began 👉

In 2014, Starshipit's journey began when **George Plummer**, a developer by trade and the founder of Starshipit, crossed paths with Alex Webster, the owner of Coast New Zealand. Alex, who sold both online and in-store, faced the challenges of managing multiple courier companies and their disparate systems. The process of printing [shipping labels](/shipping-labels) and handling fulfilment was manual, time-consuming, and overwhelming.

George's solution was to create a **unified platform** that seamlessly integrated with various [eCommerce platforms](/integrations?categories=eCommerce+%26+Marketplaces) and supported [multiple carriers](/multi-carrier-shipping). The vision was to **simplify and accelerate the shipping and fulfilment process,** making it faster and more efficient.

Fast forward to today, and Starshipit has evolved into a comprehensive solution automating every aspect of fulfilment, from label generation to [customs documentation](/international-shipping), while **enhancing the overall customer experience**.

- [Try it for yourself](/free-trial)

**Starshipit is an award winning technology platform**

### 2024 VIP Awards Winner Innovation in Supply Chain and Fulfilment

### 2023 Nora Solution Partner Awards Winner

### 2022 Nora Solution Partner Awards Winner

### 2024 NZ Hi-tech Awards Finalist

### Best Software Companies in Australia & New Zealand

### New Zealand Tech Marketing Strategy of 2024

### 2024 Retail Systems Awards Shortlisted

### 2023 ASCLA Finalist

### 2023 European eCommerce Awards Winner

### 2024 Global Brands Magazine Shortlisted

### 2024 UK Digital Excellence Awards Shortlisted

### 2021 Westpac Finalist

### Our team

**We’re an ambitious team of thinkers and innovators, working towards the shared goal of helping retailers grow with advanced **[**shipping automation**](/fulfilment-automation)**.**

Starshipit HQ is based in Auckland, but our team is dotted throughout NZ, Australia, and even Buenos Aires!

We know that our success hinges on having a strong team – which is why we invest heavily in the well-being and development of each team member.

We’ve worked closely with the team to design our benefits to align with what works best for them – this includes flexible working, personal development grants, more desirable parental policies and health insurance for all.

- [Want to work with us?](/careers)

### Our values