# 8 Best post purchase survey extensions on Shopify

Discover the top 8 post-purchase survey extensions for Shopify. Compare features and pricing to find the right fit for your store.

Canonical URL: https://starshipit.com/blog-content/post-purchase-survey-extension-shopify

**Summary:**_ A Shopify post-purchase survey extension helps merchants collect feedback after checkout while the experience is still fresh. Compare tools by question types, targeting, integrations and reporting so responses can improve fulfilment, product experience, customer retention and future buying decisions over time._

When a customer completes a purchase, the job isn’t quite done. In fact, for smart retailers, that’s where the real insights begin. [Post-purchase](/post-purchase) surveys are a powerful way to capture **zero-party data**– information that customers **intentionally and proactively share** with your brand, rather than data gathered from behaviour or collected via third parties. Whether it's finding out how someone discovered your brand or measuring customer satisfaction, these bite-sized forms deliver **gold-standard data** for your marketing, product, and CX teams.

But which survey app is right for your Shopify store? That depends on your size, your budget, and how far you want to go with integrations and analytics. We’ve reviewed 8 of the best post-purchase survey extensions on the Shopify App Store, spanning everything **from startup-friendly freebies to enterprise-level insights engines.**

Here’s what we found!

### Table of contents:

- [Why post-purchase surveys matter](#why-surveys)
- [Top post-purchase survey extensions for Shopify](#top-extensions)
- [1. Fairing (formerly EnquireLabs)](#fairing)
- [2. Grapevine](#grapevine)
- [3. Zigpoll](#zigpoll)
- [4. UserLoop](#userloop)
- [5. KnoCommerce](#knocommerce)
- [6. HulkApps NPS survey](#hulkapps)
- [7. Gojiberry](#gojiberry)
- [8. Census](#census)
- [Next steps](#next-steps)

### Why post-purchase surveys matter

First, let’s go over why post-purchase surveys are worth your time. The moment after a purchase is when **customer intent is at its highest** and their memory is fresh. Post-purchase surveys allow you to **tap into this moment**, capturing valuable data directly from the source: your customers.

As privacy rules tighten and third-party data becomes less reliable, **zero-party data is becoming even more critical. **Post-purchase surveys future-proof your marketing by giving you a way to gather insights without guesswork. **Ask simple questions like:**

- _How did you discover our brand?_
- _Why did you choose to buy from us?_
- _How likely are you to recommend us?_
- _What products would you like us to release next?_

You can then use this feedback to** hone your marketing, understand shopper motivations, refine product messaging, **and **track customer sentiment** through metrics like Net Promoter Score (NPS). And because survey tools can integrate directly with your Shopify store, alongside other platforms in your tech stack, that data doesn’t just sit in a dashboard – **it can drive action.** You can automatically segment customers, trigger [post-purchase email flows,](/blog-content/post-purchase-email-automation-sequence-flow) or flag potential concerns before they become bigger issues.

Ultimately, it’s not just about asking questions,** it’s about what you do with the answers. **And the best survey tools make it easy to turn feedback into strategy.

**Starshipit tip:** You can use survey responses to [tag orders in Starshipit](/fulfilment-automation) and automatically trigger different delivery experiences, like express shipping as an incentive for positive feedback. Starshipit also integrates with platforms like [Klaviyo](/klaviyo-integration), so you can trigger survey emails after an order is received or delivered.

### Top post-purchase survey extensions for Shopify

Before we dive in, it’s worth noting that some customer experience platforms, like [Yotpo](https://www.yotpo.com/) and [Okendo](https://okendo.io/), offer post-purchase surveys as **part of a wider suite of tools. **These platforms typically bundle surveys alongside reviews, loyalty programs, and SMS marketing, giving you a single view of your customer across multiple touchpoints.

That said, the following list focuses on **dedicated, standalone survey apps** that integrate with existing tech stacks. These tools are ideal if you’re looking for a focused solution that can slot into your current setup without committing to a full suite.

**Now, onto the tools.**

### 1. Fairing (formerly EnquireLabs) - Scalable surveys for attribution and insights

[Fairing](https://fairing.co/) is a **premium post-purchase survey tool** designed for enterprise Shopify Plus and fast-scaling Shopify brands. Known for its focus on **attribution**, Fairing helps retailers answer one of the most important questions in eCommerce: “How did you hear about us?”

The app places **one-click surveys** directly on the order confirmation page and supports **follow-up logic** – so you can dig deeper based on a customer’s initial response. Retailers use it to **validate marketing channels, measure NPS,** and **track customer motivations** at scale. It’s also one of the few survey tools with **Lifetime Value** (LTV) **and Average Order Value** (AOV) segmentation, giving you insight into which acquisition sources bring in your most valuable customers.

Fairing **integrates with over 25 platforms** out of the box, including Klaviyo, GA4, Facebook, Shopify Flow and more. You can **trigger automations** based on answers, **tag customers** **in Shopify**, or **sync responses** into your marketing and BI tools. It’s built to fit seamlessly into a modern, multi-channel tech stack.

#### Pricing:

[Fairing pricing](https://fairing.co/pricing) starts at** $49/month for 500 transactions,** with plans scaling up to **$499/month** and custom plans for enterprise retailers. All tiers include unlimited responses and questions. **14-day free trial **available.

#### Best for:

**Mid-size to enterprise** Shopify brands focused on **marketing attribution** and **advanced customer insights.** Fairing is ideal if you want to collect survey data and act on it across multiple tools, without manual effort.

### 2. Grapevine – Unlimited surveys, simple setup

[Grapevine](https://grapevine-surveys.com/) is a** lightweight, no-fuss** post-purchase survey app that’s popular with Shopify merchants who want clarity without complexity.

It’s especially appealing thanks to its** flat-rate pricing** – meaning there’s **one plan, with all features, and no limits.**

The app lets you place surveys directly on the Shopify order confirmation page, via email, or even in point-of-sale receipts. You can ask **multi-choice, open-ended, or NPS-style questions and customise the design** to match your store. It also supports **multilingual surveys,** making it a good fit for retailers [shipping internationally](/international-shipping).

Grapevine is built for speed and simplicity – **setup takes minutes,** and surveys just work. But don’t mistake ease for lack of depth: You can integrate with Klaviyo and Shopify Flow to trigger email campaigns or tag customers based on their answers. There’s also **webhook support** for connecting to other tools in your stack.

#### Pricing:

[Grapevine uses one flat rate](https://apps.shopify.com/grapevine) of **$25/month** after a **14-day free trial. **Includes unlimited surveys, questions, and responses – no tiered plans, and no usage caps.

#### Best for:

**Small to mid-sized Shopify stores** that want a cost-effective survey tool with **enough flexibility to scale.** Perfect if you want to run continuous surveys without worrying about limits or integrations.

### 3. Zigpoll – Flexible, no-code surveys

[Zigpoll](https://www.zigpoll.com/) stands out as one of the most flexible survey tools for Shopify. While most post-purchase apps focus solely on the thank-you page, Zigpoll **lets you run surveys across your store** – on product pages, order status pages, via email and more. It’s a true **all-in-one feedback tool **that can scale as your needs grow.

The interface is** fully customisable (down to the CSS)** and supports multiple languages out of the box. You can ask a mix of question types, use **conditional logic,** and even access AI-powered insights that **summarise open-ended responses automatically** – a huge time-saver for busy teams.

Zigpoll **integrates via webhook or API,** making it compatible with platforms like Gorgias and automation features like Shopify Flow. You can trigger actions based on answers or push data into your customer profiles for smarter segmentation.

#### Pricing:

[Zigpoll’s free plan](https://www.zigpoll.com/pricing) includes **100 responses/month.** Paid plans start at **$10/month (Basic)** and scale to **$100/month (Premium)** for unlimited usage and full feature access. Response limits are per answer, so long surveys may use quota faster.

#### Best for:

**Retailers of all sizes** looking for flexibility and depth. Zigpoll is especially valuable if you want to collect feedback at multiple points in the customer journey, not just post-purchase.

### 4. UserLoop – AI driven insights

[UserLoop](https://userloop.io/) is built for modern Shopify brands that want **fast, clear feedback **without a complex setup.

It’s a lightweight survey tool that focuses on** AI-powered analysis,** making it especially helpful for **small but mighty teams **that don’t have time to comb through long-form responses.

Surveys can be shown **post-purchase** (on the order status page), **via email**, or as **shareable links** – giving you flexibility in how and when you ask questions. You can also add **conditional logic** to tailor follow-ups based on customer responses. One standout feature is the ability to **incentivise submissions** with auto-generated discount codes or gift cards, helping boost response rates.

UserLoop’s AI summarises open-ended answers and offers **sentiment analysis**, helping you quickly understand common themes and pain points. It also generates **exportable reports,** so your team can jump straight into action.

#### Pricing:

[UserLoop is free ](https://userloop.io/pricing)for up to **50 responses/month.** The Unlimited plan is **$19/month,** which includes all features, unlimited responses, and AI analysis. **14-day free trial** available.

#### Best for:

**Small to mid-sized Shopify brands** looking for a clean, AI-driven survey experience with minimal manual work.

### 5. KnoCommerce – Advanced attribution with customer targeting

[KnoCommerce (KNO)](https://knocommerce.com/) is positioned as a **full customer intelligence platform** for Shopify. While it covers the standard post-purchase survey functionality, its strength lies in the ability to **build** **targeted survey flows based** on customers sharing common characteristics, order history, and other behavioural data.

You can ask different questions to** first-time buyers versus repeat customers,** run A/B tests, and layer in complex logic to capture the right data from the right people. KnoCommerce also includes a** rich template library**, allowing you to launch quickly without writing everything from scratch.

Where KNO really shines is in **attribution**, helping retailers understand not just who converts, but why and from where. It supports **detailed filtering** by time range, UTM parameters, and channel source, making it a favourite among data-driven teams.

#### Pricing:

[KNO has plans](https://knocommerce.com/pricing/) starting at **$19/month** and scale to **$299/month** depending on response volume and feature access. Enterprise pricing is also available.

#### Best for:

**Mid-sized to enterprise brands** that want to go beyond surface-level insights and embed survey data into their growth and retention strategies.

### 6. HulkApps NPS survey – simple loyalty and satisfaction

[HulkApps’ NPS Post Purchase Survey](https://www.hulkapps.com/products/shopify-post-purchase-survey) is a focused, **budget-friendly option** for retailers who want to **track customer loyalty and satisfaction** without adding complexity. As the name suggests, the app centers around Net Promoter Score (NPS), but also supports **custom survey questions** and **conditional logic** for deeper feedback.

You can display surveys directly on the Shopify order status page, with a clean, customisable layout. The interface is **beginner-friendly,** making it a great choice for merchants new to customer feedback tools. You’ll also get a **central dashboard** for tracking survey responses and NPS trends over time – ideal for identifying friction points early.

While it doesn’t offer a wide range of native third-party integrations, it does include **CSV export** and **supports webhooks** for sending data into tools like **Zoho CRM** or

#### Pricing:

[It’s free to use](https://www.hulkapps.com/products/shopify-post-purchase-survey#app-pricing) for Shopify development stores. **Pro plan at $25/month** includes unlimited surveys and responses, white-labelling, conditional logic, and detailed analytics. A “Global” bundle plan is available at $199/month, which includes 18+ HulkApps tools.

#### Best for:

**Small to mid-sized retailers** focused on NPS tracking and basic attribution, especially those who want a reliable tool without high overheads.

### 7. Gojiberry – Fast setup with high response rates

[Gojiberry](https://www.gojiberry.app/) is one of the newer survey apps on Shopify, but it’s quickly gaining traction thanks to its **user-friendly interface, quick setup, and features that boost completion rates** – like built-in coupon incentives and loyalty point rewards.

Designed with speed and simplicity in mind, Gojiberry comes with over **20 pre-built templates** for common survey questions, making it easy to get started in minutes. Surveys can be embedded on the order confirmation page, shared via link or QR code (perfect for leaving survey notes in your order packaging), and **displayed in multiple languages** – a big plus for international retailers. You can even **add images to questions** for more engaging surveys (e.g. “Which product colours would you like to see in our next release?”).

One standout is Gojiberry’s **multilingual UI support** (English, Japanese, German, French, Spanish, Portuguese), making it ideal for **stores that serve diverse audiences.** The app also integrates with **Shopify Flow** for automations and supports data sharing via export, webhook, or QR codes – helpful for sending survey links via tools like **Omnisend** or in printed order inserts.

#### Pricing:

[Gojiberry’s free plan](https://www.gojiberry.app/pricing) includes **100 responses/month.** The paid “Plus” plan is **$15/month** unlocking unlimited responses, white-labelling, incentives, and advanced targeting options.

#### Best for:

**Small to mid-sized retailers,** especially international stores or those looking to boost engagement through post-purchase follow-ups.

### 8. Census – Smart surveys with rule-based targeting

[Census](https://www.censusapp.io/) is a sharp, efficient post-purchase survey app that punches above its weight, especially when it comes to **targeting and attribution.** Developed by an eCommerce agency, it’s designed to deliver actionable insights without the cost or complexity of enterprise tools.

What sets Census apart is its **rule-based display logic.** You can show different questions based on factors like device type, shipping country, cart contents, or order value – ensuring each customer gets a **personalised and context-aware survey**. This approach helps improve both response rates and data quality.

Census also includes an **AI-generated insights dashboard,** summarising key trends and takeaways from your survey data automatically. You can use these insights to refine your marketing campaigns, adjust the shipping or checkout experience, or improve site performance.

#### Pricing:

Census pricing starts at **$25/month (Premium),** with a **$50/month (Platinum) **tier that adds pre-purchase surveys and advanced exports. Includes a **7-day free trial.**

#### Best for:

**Small to mid-sized retailers **who want precise targeting and strong attribution data without enterprise-level cost or complexity, or have more complex logic requirements for their follow-up questions.

### Next steps: Choosing the right post-purchase survey extension for your Shopify store

The best [post-purchase](/post-purchase) survey tool is the one that helps you do something with the data. Whether you're **validating ad spend, improving the customer experience, or identifying your most valuable acquisition channels,** the tools we've covered make it easier to collect and act on customer feedback.

What matters most is that you're **listening to customers**, not just post-purchase, but post-delivery, post-return, and everywhere in between. The insights you gather here can drive smarter marketing, better fulfilment decisions, and a **stronger customer experience** across the board.

And as your store grows, the ability to **connect feedback with fulfilment **becomes a real advantage. Starshipit helps you **turn survey insights into action**, so every order gets the [post-purchase experience](/blog-content/post-purchase-experience) it deserves. Start your [30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx)or [book a custom demo](/book-an-appointment) with one of our shipping experts to **try it for yourself today.**