Starshipit October updates

Hey there! 👋 Welcome back to another Starshipit product update. We’re getting into the thick of it with peak season, so this month our team has been hard at work optimising the features you depend on day in and day out.

Of course, we’ve also got a number of new features that are sure to simplify your workflow during the busy season (and beyond), like improved analytics for the Classic UI, the ability to customise rates and more.

Check out the video for a quick overview of the top new releases or read on for the full list of updates!

🔵 Top tip! You can now subscribe to receive email notifications for new changelog entries, simply by clicking "Subscribe" at the top of our changelog.

Watch the product update video

Get a quick overview of the top new features in the October product update.

Why use Packing Validation?

• Reduce packing errors: Save money by reducing incorrect orders, which means fewer costly replacements or reshipments.
• Fewer customer service enquiries: Fewer mistakes lead to fewer customer queries, freeing up your support team.
• Cut down on returns: Accurate packing means fewer returns, reducing handling costs and streamlining your operations.
• Create happier customers: By delivering the right products the first time, you'll boost customer satisfaction and retention.

Why use shipping analytics?

With shipping analytics, you can analyse multiple shipping metrics to improve your delivery experience and make data-driven decisions.

For example, view real-life shipping performance data from your business to learn if carriers are meeting key shipping delivery KPIs.

Updates for Classic UI include

• Improvements to the Dashboard (now called 'Shipping Summary') and a new dashboard called 'Shipping Performance'.
• Reports has been moved under 'Analytics' in the navigation.

Customise your rates and carrier services

You can now fully customise your rates and carrier services directly within Starshipit. Unlike live rates at checkout, these changes will be visible in your orders within your Starshipit dashboard.

This feature is ideal for those who want to:

• Change carrier service display names
• Add margins to your rates in the app, including margins that reflect carrier surcharges
• Apply margins across child accounts
• Hide specific carrier services

For more details and setup instructions, check out our support guide.

Improve your email deliverability with DKIM

We’ve added a new feature to help improve your email deliverability using DomainKeys Identified Mail (DKIM).

What does it do?

DKIM ensures your emails are authenticated, proving to recipients’ email providers that your domain is legitimate, reducing the chance of your emails ending up in spam folders.

Tip: Use tags to add custom labels to your orders, making it easier to identify important details about different orders at a glance in the orders grid. Tags help you streamline your fulfilment process by easily communicating instructions to your fulfilment team.

Here's a quick recap: We use our pool of historical delivery data to provide estimated transit times for shipments based on where you're sending to and from, making it even easier for you to plan your deliveries with confidence.

Current list of supported Carriers

• Australia Post
• CouriersPlease
• Fastways (Aramex)
• MyPost
• Startrack
• TNT
• ⭐ New: NZ Post domestic
• ⭐ New: Toll IPEC
• ⭐ New: Toll Priority
• ⭐ New: Sendle domestic
• ⭐ New: NZ Couriers
• ⭐ New: Direct Freight
• ⭐ New: Post Haste
• ⭐ New: Castle Parcels

To see estimated transit times, open an order and check the ETA column under the Carrier section.

What’s new: Integrations, platforms and apps

See what's new with our integration and platform partners.

Multi-package orders

You can now consolidate multiple packages into a single shipment, instead of creating separate consignments for each package in a multi-package order.
Simply enable the "Consolidate multi-packages into one shipment" setting, and we’ll generate a single label once the entire order is dispatched.

Product Catalogue support

We’ve added support for the Peoplevox product catalogue. This allows you to override fields like price or fill in missing attributes (e.g., material, mid code). The catalogue matches SKUs in your order and automatically updates any missing or incorrect details before printing.

Carrier service writeback

When you change the carrier service in Starshipit, this change will now automatically reflect in Peoplevox, helping you avoid conflicts with platforms like Magento and Shopify. To enable this, turn on the "Write back service type to Peoplevox" setting.

Company name import

Need to import the company name from Peoplevox? You can now do this easily with our new feature.