# 80% faster, $20k saved: How Luna Rae wins with mobile fulfilment Discover why Luna Rae initially sought out a new solution, how they’ve simplified their pick and pack process, and the impressive results they’ve seen using Starshipit's mobile app.. Canonical URL: https://starshipit.com/luna-rae > “**We’ve saved 80% of time** on our fulfilment and are now able to pick over **150 orders per person per day.** If we wanted to, we could go from a customer ordering a product to **being ready for carrier pickup in as little as 5 minutes,** syncing that update into Shopify. Making our workforce mobile has **saved us over $20,000** on both technology costs and wasted paper.” _Chris Bradley, Director at Luna Rae_ ### Ramping up to meet demand In Sydney’s Northern Beaches, Amy and Chris Bradley founded jewellery brand [Luna Rae](https://lunarae.com/) with a clear mission: t**o bring timeless, sustainable and elegant designs to everyone.** But a great product is only half the story. As demand surged, the founding team faced a familiar challenge: **how to scale fulfilment without ballooning headcount **– and while keeping technology an enabler, not a bottleneck. After realising the **legacy **[**warehouse management**](/warehouse-management)** system** (WMS) they’d started with was **no longer fit for purpose**, the team decided to make the leap and adopt **Starshipit’s app **workflow. **Discover why Luna Rae initially sought out a new solution, how they’ve simplified their **[**pick and pack**](/order-fulfillment-software)** process, and the impressive results they’ve seen.** ## Ready to get growing? ### Challenge: Held back by legacy fulfilment As Luna Rae’s customer base grew, so did its warehouse team. Yet every new hire and surge in demand exposed the same truth: Chris quickly realised **their existing fulfilment setup was holding them back.** Relying on a legacy WMS, the team faced **mounting inefficiencies** that made it difficult to keep pace with demand. **One of the biggest frustrations** for Luna Rae was the fragmented nature of their old fulfilment process. During peak trading periods like Black Friday, **switching between systems to pick, pack, and **[**print labels**](/shipping-labels) caused costly slowdowns. **Onboarding new staff also proved time-consuming.** Training a team member to become confident with the system** took several days**, which created challenges when scaling headcount quickly during seasonal peaks. This **slowed down operations** further and **reduced flexibility** when the business needed it most. > “Training a new staff member on our old warehouse management system **took weeks** – we had to push through a lot of friction just to get someone started and **allocated a lot of internal resources** to support.” _Chris Bradley, Director at Luna Rae_ Compounding these issues were **gaps in order validation,** which meant errors would occasionally slip through. For a growing jewellery brand, customer experience and satisfaction is everything. Even a small number of mistakes translate into **added costs, unnecessary returns, and customer service headaches.** In short, Luna Rae’s growth ambitions were being **hampered by outdated fulfilment workflows.** What they needed was a faster, more accurate system that could scale with their business and give them confidence heading into the busiest times of the year. Chris says: “The old process was** clunky and slowed us down** when we needed to scale headcount quickly and with confidence.” ### Solution: Going all-in on a mobile fulfilment floor To overcome the limitations of their legacy WMS, **Luna Rae adopted Starshipit’s mobile pick and pack app,** shifting their entire fulfilment process to a **mobile-first, paperless workflow.** Instead of juggling paper pick slips and relying on manual checks, the team now relies on **low-cost Android and iOS devices** and barcode scanners, giving them both **flexibility and affordability.** ### Real-time updates and built-in contingency By digitising their warehouse processes, Luna Rae **eliminated the inefficiencies of paper-based fulfilment.** No more sorting through stacks of pick slips, matching items to printed labels, or reissuing paperwork when an order has changed. Now, **everything is scanned, validated, and tracked in real time **across all devices – and they’ve got contingency during peak periods. **By using mobile devices with 5G connections,** the Luna Rae team has a built-in redundancy in the event of a warehouse outage. **Even when the Wi-Fi goes down,** order fulfilment doesn’t have to stop. ### A flexible pick and pack workflow > “We can **switch between three modes;** picking, packing or both. First, a team member will use the app's picking mode, scanning items into totes. Another team member in packing mode then scans the tote to **validate the order contains the right products** and sizes, packs it up and prints the label ready for the carrier to collect. Throughout the process, all **order information is updated across all devices** for seamless collaboration.” _Chris Bradley, Director at Luna Rae_ The team used of the app’s three picking and packing modes to tailor workflows for different order types: - **BAU workflow (small orders) – **For simple, single-line orders, staff skip the picking stage entirely and go straight to pack and print. This streamlined, paperless flow moves orders faster without sacrificing accuracy. - **Split pick and pack (larger orders) –** For more complex orders, one team member picks items into a tote, another validates and packs. With scanning built into both steps, there’s no reliance on printed slips. “Every order we know for sure is right, even if it’s a new person, because it’s been double-scanned,” says Chris. - **Redundancy workflow (peak reliability) – **For high-volume events, Luna Rae can still pre-print slips and labels as a safety net, but increasingly they rely on the mobile workflow. Combined with the phones’ 5G fallback, they keep fulfilling orders even during (rare) Wi-Fi outages. ### Onboarding new team members The mobile app has also made onboarding easier, which is **crucial for temporary staff in the peak season**. “We had somebody start this week and it took them **less than 20 minutes to get going**,” Chris explains. “New hires are up and running with **99%+ accuracy almost immediately**. It’s like night and day. Turn on the device, scan to make sure you’ve got the right item, scan to validate and print, then you’re done.” ### Scanning: Accuracy meets simplicity Behind Luna Rae’s new fulfilment speed is a **powerful, easy-to-use scanning setup.** By integrating mobile devices and **dedicated Socket Bluetooth scanners, **the team has achieved **near-perfect accuracy** while keeping the process simple for every staff member, new or experienced. “We could use the Starshipit app’s mobile camera scanning functionality, but we decided to **integrate our Socket-scanners using Bluetooth.** This works brilliantly, and allows us capabilities such as **GS1 support, capturing GTIN, serial codes**, and so forth. It really gives us the ability to **scale technically as our company grows,** and orders become more complex. We’ve got absolute confidence the customer gets what they ordered, since if something gets scanned that’s not part of an order, **we get an audible alert** from the app warning us of the incorrect pick.” Chris says. **By replacing paper with digital processes** and clunky legacy tools with mobile devices and class-leading Bluetooth scanners, Luna Rae **built a scalable, efficient, and future-proof fulfilment operation **– one that turns speed and accuracy into a competitive advantage. ### Results: Measurable, scalable improvements The shift to Starshipit’s mobile app has had a **measurable impact** on every part of Luna Rae’s fulfilment operation. “Without leaving the app, **we can pick, pack and print labels** directly from our mobile devices. Since **all of the order information is in one place**, it reduces wait time on every order, which makes a **significant difference during peak sales periods** like Black Friday.” says Chris. **Throughput has more than doubled. **Where team members once processed around 10 orders per hour using legacy WMS processes, they** now complete between 20 and 25.** That translates to roughly** two minutes per order,** including scanning, validation, packing, and labelling. During busy sales periods with temporary staff, **this efficiency makes the difference** between falling behind and keeping orders flowing smoothly. Overall, Luna Rae estimates they are operating at around **80% greater efficiency compared to manual or legacy workflows.** The automation of validation and the elimination of paper-based steps means **less waiting, fewer handovers, and more orders shipped** on time. _“I’ve spoken to other people whose process only 10-15 orders per hour – taking four or five minutes for every order. That’s where we used to be too.” says Chris._ ### Go Mobile: The Secret to Saving 80% of Fulfilment Time To dive deeper into Luna Rae’s journey, register to **watch our webinar**, where we will walk through how they built a fast, mobile-first fulfilment workflow that scales. - [Register now](https://info.starshipit.com/mobile-webinar) ### What’s next? If Luna Rae’s success has sparked ideas for your own business, now’s the perfect time to **see how Starshipit can transform your fulfilment too.** By going mobile, **Luna Rae doubled throughput, cut label processing time, and scaled sustainably,** all while reducing costs and onboarding staff in minutes. Whether you’re looking to **future-proof your warehouse,** eliminate paper-based inefficiencies, or **create a faster, more accurate fulfilment process, **we can help you get there. [Book a free, personalised demo](/book-an-appointment) with one of our shipping experts to see Starshipit in action, tailored to your workflows. Or, if you’d rather jump straight in, [start a free 30-day trial today](https://app.starshipit.com/Dashboard/SignUp.aspx) and experience the difference of mobile-first fulfilment for yourself. We look forward to helping your team **ship faster, smarter, and more sustainably.** _**“You just don’t know what good looks like until you see it in action. I show people and once they see one of our staff doing 25–30 orders an hour, they’re like, wow!”**_ ## Ready to get growing?