# Starshipit > Full public documentation snapshot for AI systems. ## https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions # 3 ways to simplify your eCommerce shipping solutions From end to end, shipping and fulfilment systems actually include a lot of steps, and each one needs to be optimised. Here's all you need to know. Canonical URL: https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions ###### Shipping 101 ### 3 ways to simplify your eCommerce shipping solutions ### How to choose the right shipping vendor **To make your ****eCommerce shipping**** as simple as possible, it is best to use a shipping integration that works alongside your ecommerce platform.** Let’s look at a few factors to look at when choosing the best shipping vendor for your business. ### Packaging 📦 **Some shipping vendors have set packaging rates. **When choosing the right carrier, you’ll need to consider if it is more cost effective to use your own packaging or theirs. It is also a good idea to integrate courier pricing directly with your eCommerce shop so that customers can choose their price tier. ### Shipping software 🧑‍💻 **If you are self-fulfilling orders, the simplest option to scale your orders is to use a shipping software. **Factors you should consider are things like: - Does it work seamlessly with your eCommerce platform? - Can you get orders out faster? - Could someone else use it easily if you had to take a day off? - Does it reduce errors? - Can you fulfill orders from a single dashboard? All of these factors will make it worth it (compared with manually fulfilling orders). ### Cost 💰 **Of course cost is one of the most important factors in choosing a shipping vendor! **No matter how you choose to simplify your eCommerce shipping, you need to balance the cost of: - Doing it yourself - Hiring someone versus third party logistics - Your order volume - How much customers are paying (blanket fee vs weight/distance) Once your order number starts to get overwhelming, your sanity usually outweighs the cost of shipping integration. **Learning how to simplify your eCommerce shipping is crucial for improving your customer experience.** From managing inventory, to quality control to choosing the right carrier, shipping and [order fulfilment](https://starshipit.com/order-fulfillment-software.md) have a lot of steps that you need to consider. And the sooner you learn to simplify each one, the sooner you’ll be scaling your eCommerce store with ease. Keep reading for all our best tips on simplifying your eCommerce shipping solutions! ### What is shipping and fulfilment in eCommerce? **eCommerce shipping and fulfilment gets customer orders into their hands. **A good shipping process is the difference between happy customers and customers who never purchase from you again. In fact, 53% of customers won’t even place an order if your shipping details are unclear. From end to end, shipping and [fulfilment systems](https://starshipit.com/blog-content/understanding-ecommerce-fulfilment-automation-tips-and-tricks-for-beginners.md) actually include a lot of steps, and each one needs to be optimised. These steps include: - Receiving and storing inventory in a way that makes sense - Checking for stock quality before it is put away to save time when someone orders - Calculating the correct shipping amount at the checkout - Choosing the right carrier based on the customers location and order - Picking and packing orders quickly - Shipping orders to the customer Arranging any returns and refunds without damaging the customer relationship All of this takes time and energy, and all need to be as simple as possible so that you can process orders quickly. ### Shipping schedule 🗓️ Being able to predict shipping schedules is increasingly important to online shoppers. **53%**** of customers won’t purchase if the delivery details are unclear. **Your shipping integration should make it easy for you to predict when a parcel will arrive. This means considering vendors that do same-day pickups and have a reputation for being reliable (even if it costs slightly more). ### Shipping volume 🚚 Lastly you will need to consider the volume of orders you are shipping. This covers both the number of orders and how much each one weighs. You might want to consider using third party shipping vendors if the volume gets too much for you to handle by yourself. ### 3 Ways to simplify eCommerce shipping **eCommerce shipping**** plays a big part in your overall customer experience. **Consumers are demanding fast and efficient shipping! We’ve got a few ways you can start to simplify the process in your own eCommerce store. ### Evaluate your shipping needs You might think it’s easier to stick with the same courier you started your eCommerce business with. But your business model might have changed! It’s important to evaluate your shipping needs over time. Do you have more overseas orders coming in? Do your orders all weigh the same or do they vary and need a variable delivery price so you don’t lose money on every order? You should be evaluating these kinds of factors at least every year. ### Communicate with your carrier If you have a lot of orders going out, you can sometimes negotiate better shipping rates with your couriers. Anything you can do to simplify their job will put you in their good books! Shipping can be even simpler if you use a [Shopify](https://starshipit.com/shopify-shipping-integration.md) shipping integration. This works alongside your existing platform and: - Calculates accurate shipping at the checkout - Automatically chooses the right courier from your supplier list (e.g. local or international) - Creates [shipping labels](https://starshipit.com/shipping-labels.md) and accurate order forms - Gives customers real-time updates from your carrier Communicating with your carriers is the first step to using a shipping integration platform correctly. ### Simplify your shipping solutions Simplifying your eCommerce shipping solutions benefits both you and your customers. A real life example of this is luxury plume brand The Feather. They were sometimes getting over 100 orders a day but were still manually typing out addresses from their ecommerce site. Many couriers will charge penalties for incorrect addresses which means money for you and time wasted for your customers! Using Starshipit simplified their shipping fulfilment process. This meant 80% less time on each order and less errors on simple things like addresses and labels. With shipping integration it can actually be this simple! ### Use Starshipit to simplify your shipping solutions eCommerce shipping doesn’t have to be confusing or expensive. With Starshipit, you can get more orders out in less time with less errors. Stop wasting time fulfilling orders manually and start delivering world-class customer service with Starshipit! If you’re interested in taking your shipping operations to the next level, the best place you can start is with a powerful shipping and fulfilment platform. Get in touch with the team at Starshipit today if you’ve got any questions or sign up for a 30-day free trial to see how it works for your business. ### More on shipping [The best eCommerce store integrations](https://starshipit.com/blog-content/the-best-ecommerce-store-integrations.md) [5 benefits of integrating your courier management system with Shopify](https://starshipit.com/blog-content/5-benefits-of-integrating-your-courier-management-system-with-shopify.md) [Starshipit & DHL eCommerce](https://starshipit.com/blog-content/starshipit-and-dhl-ecommerce.md) [Integrate your eCommerce store with Starshipit](https://starshipit.com/blog-content/integrate-your-ecommerce-store-with-starshipit.md) [End-to-end shipping integrations – Send, track and return](https://starshipit.com/blog-content/end-to-end-shipping-integrations-send-track-and-return.md) [How to create and print your Shopify shipping labels](https://starshipit.com/blog-content/how-to-create-and-print-your-shopify-shipping-labels.md) [eCommerce order tracking: Why tracking packages is a must](https://starshipit.com/blog-content/ecommerce-order-tracking-why-tracking-packages-is-a-must.md) [How to customise Shopify shipping labels](https://starshipit.com/blog-content/how-to-customise-shopify-shipping-labels.md) [How to get the most out of your eCommerce management software](https://starshipit.com/blog-content/how-to-get-the-most-out-of-your-ecommerce-management-software.md) [Third party returns management integrations for Shopify](https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify.md) [Shipping costs: Calculating the actual cost to ship a package](https://starshipit.com/blog-content/costs-of-shipping.md) Simple guide to setting up shipping on your Shopify store ## https://starshipit.com/3pl # 3PL Fulfilment software | Starshipit Create an efficient, scalable workflows that works for your fulfillment business. Manage your customer accounts and control shipping rates. Automate order notifications and returns. Canonical URL: https://starshipit.com/3pl ###### Shipping and fulfilment software for 3PLs ### Multi-client shipping and fulfilment software for 3PLs Manage each client’s shipping, fulfilment and carrier setup from one platform. Automate the repeatable work, give clients the right level of access and keep orders moving as your 3PL grows. - [Book a 3PL demo](https://starshipit.com/index.md) ###### **Trusted by 30,000+ retailers and fulfilment teams worldwide** ### Quantium Solutions ### DMC 3PL ### Pick Packers ### Willow Workspaces & Fulfillment ### Vertical Logistics ### GEODIS ### Black Bear Fulfillment ### Transport Works ### Give every client a tailored fulfilment service - from one central platform Set up client-specific workflows, access and carrier preferences without managing separate systems. Your team gets central control, while clients get the visibility they need. - Apply client-specific settings and automation rules - Give clients visibility of orders, shipping activity and fulfilment performance - Automate packing slips, manifests and supported customs documentation - Connect the eCommerce, WMS and inventory systems your clients already use - [Book a demo](https://starshipit.com/index.md) ### Scale your 3PL fulfilment with ease Automate key workflows, reduce manual work, and keep orders moving from purchase orders through to delivery and returns. - Connect your existing WMS, IMS, and [eCommerce platforms](https://starshipit.com/integrations.md) in one place - High-speed bulk [label printing](https://starshipit.com/shipping-labels.md) and automated shipping documentation - [Flexible API](https://starshipit.com/api-info.md) to integrate your platform with any carrier ###### Ops Manager ### Set up every client faster. See every operation in one place. [Ops Manager](https://starshipit.com/ops-manager.md) gives you a central view of every client, so you can create accounts and apply settings in bulk, monitor orders and billing, and resolve delays before they affect service. - Create child accounts and apply client settings in bulk with CSV import - Set integrations, carriers, rules, packages and tags across client accounts - Give clients access to stock levels, inventory details and expiry dates - Monitor orders, billing, delays and exceptions from one view - Give clients access to Starshipit, and support [ship from store](https://starshipit.com/ship-from-store.md) and click and collect - [Explore Ops Manager](https://starshipit.com/ops-manager.md) ###### Multi-carrier software for 3PLs ### Connect every client to the right carrier, then automate delivery Give each client the carrier services they need without building or maintaining separate integrations. Access 30+ pre-built carrier integrations and use automation to select services, create labels and keep dispatch moving at scale.[](/integrations?categories=Couriers) - Use [shipping rules](https://starshipit.com/fulfilment-automation.md) to assign carriers by client, destination, weight and service level - Print labels in bulk and automate shipping documentation[](/fulfilment-automation)[](/multi-carrier-shipping) - Control which clients use which carrier accounts - Manage domestic and international delivery workflows from one platform ### Hear what other 3PLs using Starshipit have to say ###### Shipping cost control ### Control shipping costs across every client Give every client the right shipping options while keeping control of your margins and carrier spend. Compare services, use your own negotiated rates, control which rates clients can see, and reconcile quotes against carrier invoices. - Access to over 60 pre-built carrier integrations - Bring your own carrier rates with no additional cost per label, and let clients use [their own rates](https://starshipit.com/ecommerce-shipping-rates.md) where needed - Toggle rate visibility by client or service, or add margins to shipping rates - Report on quoted and expected costs against actual carrier invoices ###### Warehouse Management System ### End-to-end warehouse management for fast, accurate fulfilment Run your warehouse with real-time inventory and barcode workflows. Track stock from purchase orders through to fulfilment and returns. As a dedicated module, Starshipit’s WMS gives you one place to manage your warehouse, with workflows set up for each client. - See stock and expiry dates in real time across SKUs, locations, and warehouses - Manage the full workflow from receiving to picking, packing, and dispatch - Use mobile scanning to reduce errors and keep orders moving - Explore Starshipit WMS for 3PLs ###### Mobile Pick and Pack ### Pick and pack orders on the go Pick, pack and ship orders faster with fewer errors using [Starshipit’s pick and pack app](https://starshipit.com/mobile-fulfilment.md). With barcode scanning and real-time order management on any iOS or Android device, your team can keep fulfilment moving from anywhere—no costly hardware needed. - [Explore Pick and Pack app](https://app.starshipit.com/Dashboard/SignUp.aspx) ###### Post-purchase experience ### Help your clients deliver a branded post-purchase experience Give each client branded tracking pages, automated delivery updates and a self-service returns portal. Their customers stay informed, while your team has clearer visibility of deliveries and returns. - Reduce “Where is my order?” queries with timely [order notifications](https://starshipit.com/shipping-notifications.md) - Offer a customisable self-service [returns portal](https://starshipit.com/branded-returns.md) - Give support teams quick access to order tracking through Chrome and Zendesk apps - [Book a demo](https://starshipit.com/index.md) ###### Manage your own fleet ### Use your own fleet and drivers Manage your [own fleet](https://starshipit.com/own-fleet.md) and drivers alongside third-party carriers in Starshipit alongside your third-party carriers. - Load shipping rate cards for your own fleets - Compare delivery services across your own fleet and third-party carriers - Using Orca Scan, enable drivers to update the tracking status of orders ### More tools for 3PLs ###### Platform and onboarding support ### Set up your 3PL operation with confidence Bring carrier services, client accounts and shipping rules together with guidance from our onboarding team, so you can get each client moving without building every workflow from scratch. - Pre-built carrier integrations, ready to connect - Guided setup for client accounts, rules and automation - Enterprise-grade onboarding and ongoing support - Enterprise-grade security and 99.98% uptime - [Single Sign-On](https://support.starshipit.com/articles/10659444958479-set-up-single-sign-on-sso) for a secure, seamless login experience - [Speak to a Starshipit specialist](https://starshipit.com/index.md) ## Starshipit for 3PL - FAQs ###### **What are the main advantages of using Starshipit for my 3PL business?** Primarily, 3PLs using Starshipit see significant cost and time savings. Starshipit enables automating the fulfilment process with tools like Rules Engine, Workflows, Document Manager, Check Addresses & Suggested Merges. 3PLs can also extend this further with Starshipit’s WMS (available as an add-on) to manage warehouse operations and inventory in the same platform. ###### **How does Starshipit integrate with existing WMS, IMS, and eCommerce platforms?** Starshipit has best-in-class integrations with a number of leading platforms, including Shopify, WooCommerce, BigCommerce and more. 3PLs can integrate with their existing WMS or IMS, or use Starshipit’s WMS (available as an add-on) to manage warehouse operations in the same platform. This removes the need to build and maintain custom integrations, saving time and cost. ###### **Can Starshipit handle international shipping and customs documentation for 3PLs?** Starshipit integrates with all leading global carriers and includes a host of features to enable easy cross-border shipping. Features differ depending on carrier, but Starshipit enables 3PLs to generate and submit customs documentation, set up rules for international orders and more. ###### **How does customer account management work with Starshipit?** 3PLs can run their operations from a parent Starshipit account, and then set up child accounts for each of their customers. Child accounts are attached to the main Starshipit account and have individual settings — e.g. different couriers, integrations, pick and pack workflows, and warehouse setups when using Starshipit’s WMS. This allows 3PLs to tailor operations to each client while managing everything centrally. ###### Can I manage several 3PL clients in Starshipit? Yes. A 3PL setup can use linked child accounts for clients that need separate access or settings. Ops Manager adds central oversight across accounts, while WMS adds stock and warehouse workflows where needed. Choose the account structure around your clients' carriers, integrations, access and fulfilment responsibilities before rollout. Confirm which settings are shared or separate for each account type. ###### **What options does Starshipit provide for controlling shipping costs?** 3PLs using Starshipit can manage multiple carriers from one dashboard. This makes it easy to assign carriers to orders, set up lowest cost routing, apply margins and get estimates. 3PLs can also BYO rates. ###### **What kind of support can I expect as a 3PL using Starshipit?** Every Starshipit plan comes with dedicated enterprise onboarding and unlimited customer support. ##### How do 3PLs give clients visibility over orders, tracking and returns? Clients need a clear view of what has been shipped, what is still moving and what needs attention. A 3PL can provide that with consistent order statuses, carrier tracking, proactive notifications and a defined returns process. Starshipit’s multi-carrier shipping, branded tracking and returns tools can support that workflow across client accounts. ###### **How does Starshipit ensure the accuracy and speed of label printing and shipping documentation?** Starshipit is designed for high-speed label printing, enabling 3PLs to easily manage large order volumes. Starshipit offers complete printing flexibility, including bulk label printing and printing via API. ###### **Can Starshipit support direct integration with carriers, and how does it manage multiple carrier relationships?** Starshipit comes with a range of pre-built carrier integrations with all leading carriers – a list that is constantly growing. This means 3PLs can easily switch or assign carriers based on specific rules, and not worry about maintaining their own carrier integrations. ###### **What tools does Starshipit offer to enhance warehouse operations?** Starshipit offers warehouse tools to support fast, accurate fulfilment. With its WMS and Pick and Pack app (available as add-ons), 3PLs can manage inventory, inbound receiving, and pick and pack workflows using mobile, barcode-driven execution. This reduces errors, improves speed, and keeps orders moving to dispatch. ###### **How can Starshipit help reduce customer inquiries about order statuses?** Starshipit enables 3PLs to create branded tracking pages and automated shipping notifications for each stage of the delivery journey, for each individual customer. ###### **How does the automated returns process work with Starshipit?** Starshipit helps 3PLs to remain sticky for their customers by offering a self-service returns portal that their customers can put on their own websites. Then, 3PLs have more visibility over returns coming in from customers, to help streamline the handling of returns. Without this visibility, 3PLs are often just receiving returned orders without context, and need to manually reconcile against orders. Other returns features include: - Design email and SMS return notifications - Set up your account to charge for returns - Add smart logic to your returns with shipping rules - Mirror and apply your current returns policy ## Run every client’s shipping and fulfilment from one platform ## https://starshipit.com/about-us # About Us Starshipit was born out of frustration to help simplify the process around eCommerce shipping and fulfilment – learn what makes us tick, and where it all began. Canonical URL: https://starshipit.com/about-us ### We’re Starshipit. **We’re Australasia’s number one shipping and fulfilment platform, helping retailers save time and deliver great shipping experiences.** We believe that shipping and fulfilment doesn't have to be tedious or painful; in fact, it can be one of your high points and a reason for customers to keep coming back. - [Check out our solution](https://starshipit.com/fulfilment-automation.md) Starshipit streamlines every step of the fulfilment process, reducing handling time, minimising human error, and improving the customer delivery experience. We’re not here to make money on shipping rates; we’re all about creating the **best-in-class shipping technology**. That's why we don’t clip the ticket on your shipments or resell freight. We pride ourselves on being known for our **5-star-rated support**. To help retailers get up and running with Starshipit from day one, we offer free onboarding, training, and support for every customer, regardless of size. ### What makes us tick Helping retailers deliver great shipping experiences is what we do best. Our retailers understand the crucial role the shipping experience plays, and we're here to help them ace it every time. We listen to our retailers about what really matters to them, and with their input, we roll out each new feature to align perfectly with their needs. **That’s right – they vote, we listen**. Now, over 30,000 retailers in Australasia, the UK, and around the globe rely on Starshipit to simplify their shipping process. Not to name-drop, but we’ve been with some of our biggest advocates like **White Fox, Showpo, and HiSmile** since the beginning – growing alongside them and their vision. ### Starshipit is proud to be B Corp certified Reflecting our commitment to responsible business, transparency and continuous improvement. ### Our story – where it all began 👉 In 2014, Starshipit's journey began when **George Plummer**, a developer by trade and the founder of Starshipit, crossed paths with Alex Webster, the owner of Coast New Zealand. Alex, who sold both online and in-store, faced the challenges of managing multiple courier companies and their disparate systems. The process of printing [shipping labels](https://starshipit.com/shipping-labels.md) and handling fulfilment was manual, time-consuming, and overwhelming. George's solution was to create a **unified platform** that seamlessly integrated with various [eCommerce platforms](https://starshipit.com/integrations.md) and supported [multiple carriers](https://starshipit.com/multi-carrier-shipping.md). The vision was to **simplify and accelerate the shipping and fulfilment process,** making it faster and more efficient. Fast forward to today, and Starshipit has evolved into a comprehensive solution automating every aspect of fulfilment, from label generation to [customs documentation](https://starshipit.com/international-shipping.md), while **enhancing the overall customer experience**. - [Try it for yourself](https://starshipit.com/free-trial.md) **Starshipit is an award winning technology platform** ### 2024 VIP Awards Winner Innovation in Supply Chain and Fulfilment ### 2023 Nora Solution Partner Awards Winner ### 2022 Nora Solution Partner Awards Winner ### 2024 NZ Hi-tech Awards Finalist ### Best Software Companies in Australia & New Zealand ### New Zealand Tech Marketing Strategy of 2024 ### 2024 Retail Systems Awards Shortlisted ### 2023 ASCLA Finalist ### 2023 European eCommerce Awards Winner ### 2024 Global Brands Magazine Shortlisted ### 2024 UK Digital Excellence Awards Shortlisted ### 2021 Westpac Finalist ### Our team **We’re an ambitious team of thinkers and innovators, working towards the shared goal of helping retailers grow with advanced **[**shipping automation**](https://starshipit.com/fulfilment-automation.md)**.** Starshipit HQ is based in Auckland, but our team is dotted throughout NZ, Australia, and even Buenos Aires! We know that our success hinges on having a strong team – which is why we invest heavily in the well-being and development of each team member. We’ve worked closely with the team to design our benefits to align with what works best for them – this includes flexible working, personal development grants, more desirable parental policies and health insurance for all. - [Want to work with us?](https://starshipit.com/careers.md) ### Our values ## https://starshipit.com/api-info # API | Shipping Solution Use our powerful API to incorporate the intelligence of Starshipit into your platform with minimal integration effort. Built by developers, for developers. Canonical URL: https://starshipit.com/api-info ### Integrate any system with Starshipit Looking to build an integration? Our API allows you to incorporate the intelligence of Starshipit into your platform with minimal integration effort. Built by developers for developers. - [Start building now](https://app.starshipit.com/Dashboard/SignUp.aspx) - [How our API works](https://api-docs.starshipit.com/?_ga=2.58629226.135640672.1655663649-1538484001.1646615388) ### We’ve done the hard work for you Use the Starshipit API to build your own integration with your eCommerce and [online platforms](https://starshipit.com/integrations.md). Then, you’ll have access to our full arsenal of features including a powerful [rules engine](https://starshipit.com/fulfilment-automation.md) and integrations with the world's leading domestic and international couriers. - [Try for free](https://app.starshipit.com/Dashboard/Wizard.aspx) ### Key API features - Easy to use with extensive documentation - Reliable – 99.99% Uptime - Tested on millions of real shipments - Available on all plans - [Speak to our experts](https://starshipit.com/contact-sales.md) ### All the support you need, when you need it Starshipit includes free comprehensive onboarding, dedicated training and support with every plan, regardless of business size. Whenever you have a question, our team is ready to answer. - [Chat to our team](https://starshipit.com/contact-sales.md) ### Discover why businesses (like yours) love Starshipit ## https://starshipit.com/auspost-mypost-business-shipping-app # Shipping automation for Australia Post MyPost Business app Manage your eCommerce orders and MyPost Business account from one dashboard. Generate shipping labels, autocorrect addresses, set up automations and more. Canonical URL: https://starshipit.com/auspost-mypost-business-shipping-app ### Auspost MyPost Business + Starshipit ##### Save hours on managing Auspost MyPost Business orders every week with shipping automation. From one centralised dashboard: Import orders, print shipping labels, auto-correct addresses, set automations to go with the cheapest courier everytime and more. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/Wizard.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) ### New to Auspost MyPost Business? MyPost Business is perfect for retailers looking to get set up and printing shipping labels within minutes. It's easy to create an account from within Starshipit and there is no minimum volume and shipments are charged back to a credit card. The best part? Retailers receive volume based savings - this means, the more parcels you send, the more you'll save. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/Wizard.aspx) ### Why integrate Starshipit and Australia Post MyPost Business? Starshipit automates every step of the fulfilment process and gives you visibility over your shipping. All with a few clicks, manage and print your [Australia Post](https://starshipit.com/australia-post.md) MyPost Business labels, add new [courier services](https://starshipit.com/integrations.md) and products, generate return labels and more. It’s really that easy. ### Four easy steps to get started 1. Create your Starshipit account. 1. Integrate Australia Post MyPost Business – plus any other couriers – in just a few clicks. 1. Add your sales channels (like Shopify and eBay). 1. Start shipping! - [Start now](https://app.starshipit.com/Dashboard/Wizard.aspx) #### Add smart logic to your shipping with the Rules Engine Shipping automation is how you’ll get your weekends back. Easily create rules to [assign couriers](https://starshipit.com/multi-carrier-shipping.md) to orders based on conditions you set. Want to send all Shopify orders under a certain order value to MyPost Business? Easy! ### More reasons to love Starshipit + MyPost Business #### Grow your business faster with easy international shipping It works great with domestic shipping – but you can expand and ship to new markets with MyPost Business international. Starshipit supports MyPost Business international and removes the manual handling of [customs documentation](https://starshipit.com/international-shipping.md), invoices and more. #### Integrate multiple sales channels & courier services We’ve got 60+ ready-to-go integrations with leading eCommerce platforms (including eBay and Shopify) and couriers. Add your Australia Post MyPost Business account in just a few clicks, then add new products and services whenever you like – including [FedEx](https://starshipit.com/fedex-shipping.md), DHL, [Uber](https://starshipit.com/uber.md) and more. #### Easily set up additional brands and shipping locations Configure your shipping in a way that works for you. Easily set up child accounts for new brands and shipping locations, and split orders from multiple locations if required. #### Support you can rely on, every step of the way From the day you sign up, our local team of shipping experts is standing by and ready to help you get up and running. We’ve got relationships with all the major couriers too, so we can help you get the best shipping rates for your specific needs. ## FAQs – Australia Post MyPost Business + Starshipit ### Can you explain it simply? Sure. Starshipit is a shipping platform with lots of useful features to make shipping, fulfilment and [post-purchase](https://starshipit.com/post-purchase.md) really easy if you run a business. MyPost Business is a parcel sending tool if you want to send packages using Australia Post. Instead of needing to copy orders between your eCommerce platform (like Shopify) and Australia Post MyPost Business, you can simply add all of your different platforms and couriers to Starshipit. You'll end up with one central overview of your shipping, and you'll never need to manually copy order details again. You can also take advantage of Starshipit's other features which retailers use to save time and deliver better customer experiences: - Rules engine to automatically assign couriers to orders. - Branded shipping notifications and tracking pages to keep customers informed. - [Live shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) and choice at checkout. - Seamless returns and a [branded returns portal](https://starshipit.com/branded-returns.md). - Ability to add new platforms (like Shopify), couriers and products whenever you like. ### Does this work with Shopify? Yep, Starshipit works with all Shopify account plans including Basic, Standard, Advanced and Plus. This is a great way to start shipping with Shopify if you also use Australia Post MyPost Business. ### How much does MyPost Business cost? A MyPost Business account is free. Australia Post will charge you a fee for the labels that you print. ### How much does Starshipit cost? Starshipit has a range of [pricing plans to suit every business](https://starshipit.com/pricing.md), whether you’re just starting out or shipping 1,000 orders per week! Starshipit is the best way to access the best shipping rates. ### Do you have a free trial? You can try Starshipit for free. We offer a [30-day free tria](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.9857398.250656857.1669578954-675356606.1669578954)l with no credit card requirement. Our support team will also give you a call to help you get setup and parcel sending in no time at all. ### Can I use multiple sales channels/eCommerce platforms and couriers? Yes. You can add as many sales channels, eCommerce platforms (including Shopify and eBay) and courier services as you like (as well as your own rates). ### Can I use Aramex instead of MyPost Business? Yes, you can use Starshipit with a large range of domestic and international couriers. ### Does this work for small businesses? Yes! Both Starshipit and MyPost Business are perfectly suited to the parcel sending needs of small businesses, whether you’re starting your own dropshipping side gig or new apparel brand. ### Does starshipit work with 3PLs? Yes. Startshipit works with several [3PLs](https://starshipit.com/3pl.md) and has over 30 integrations including platforms and inventory management such as Cin7, DEAR Systems, WooCommerce, Shopify, Adobe Commerce, 3PL Central and many more. ### Can I ship from multiple locations or use multiple pack stations? Yep, and here's how it works. For each warehouse location you'd have one "parent" account in Starshipit and "Child" accounts for each client. Within each warehouse you can set up [pick and pack](https://starshipit.com/order-fulfillment-software.md) stations easily by installing our print application on each workstation computer. Find out more about setting up child accounts in [our support guide](https://support.starshipit.com/hc/en-us/articles/115000180963-Configure-Starshipit-for-a-3PL-workflow?_ga=2.3686064.1470224837.1668624406-606264142.1665086134). ### What is eParcel? [eParcel](https://starshipit.com/australia-post-eparcel-shipping-app.md) is another type of Australia Post account – like MyPost Business. eParcel, however, is aimed at the higher volume end of the market. If you’re using Australia Post shipping for any sort of business postage, you’ll likely use MyPost Business. ### Can I export my data? Yes! You can [export shipping reports](https://support.starshipit.com/hc/en-us/articles/360000383635-Generating-reports) in a csv file, which you can then use to have more informed conversations with stakeholders – or courier partners! ## https://starshipit.com/australia-post-eparcel-shipping-app # Australia Post eParcel shipping app Get the best eParcel shipping solution for eCommerce businesses. Connect with your other platforms, access time-saving features and lower shipping costs. Canonical URL: https://starshipit.com/australia-post-eparcel-shipping-app ### Shipping app for Australia Post eParcel Simplify your shipping with the #1 shipping automation app in Australia. Connect Australia Post eParcel to Shopify, BigCommerce, Adobe Commerce and more, with full support for eParcel services. - [Start a 30-day free trial](https://starshipit.com/free-trial.md) - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Introducing Starshipit Starshipit is used by over 20k retailers globally to generate shipping labels manage sending parcels. Manage all your shipments and track packages from one dashboard. Autocorrect invalid addresses, enable self-service returns and access lower shipping costs. - [Try for free](https://starshipit.com/free-trial.md) ### You're in control of your eParcel costs Save on shipping costs with Starshipit. We’re not here to make money on [shipping rates](https://starshipit.com/ecommerce-shipping-rates.md), we’re all about shipping technology. That's why we don’t clip the ticket on your shipments. We'll help you get set up with your couriers and negotiate your own, more competitive shipping rates. - [Try for free](https://starshipit.com/free-trial.md) ### Ready-to-go integrations Starshipit features integrations with all leading couriers and [eCommerce platforms](https://starshipit.com/ecommerce-integration.md), including Shopify app, BigCommerce, DHL, FedEx, WooCommerce and more. Simply plug your platforms in or use our [dynamic API](https://starshipit.com/api-info.md) to add the intelligence of Starshipit to your tech stack. - [See all integrations](https://starshipit.com/integrations.md) ### eParcel vs MyPost Business [Australia Post](https://starshipit.com/australia-post.md) is one of the best courier options for growing your business, with multiple delivery service options depending on your shipping volume. [MyPost Business](https://starshipit.com/auspost-mypost-business-shipping-app.md) is available to anyone, while you'll need to hit certain shipping quotas before being allowed access to eParcel. - [Talk to us](https://starshipit.com/book-an-appointment.md) ### Ship domestic and international Starshipit is your fulfilment solution for [international shipping](https://starshipit.com/international-shipping.md) success. Automate duties and taxies, and easily generate and submit customs documentation. Within Australia, ship with ease using Australia Post's network of 4,300 branches, 30 offices and 8,000 postal routes. - [Talk to us](https://starshipit.com/book-an-appointment.md) ### Using Shopify? Get the best solution for Australia Post There's a reason we've got a [5-star rating](https://apps.shopify.com/starshipit) on the Shopify app store. Our shipping technology has helped over 20k retailers improve their parcel delivery. - [Sign up for a free trial](https://starshipit.com/free-trial.md) ### Join over 30,000 retailers using Starshipit to save time on every order ## FAQs ### Does Starshipit support returns with eParcel? Yes! You can use Starshipit's returns features with eParcel. Starshipt offers several ways to process returns, including our [Branded Returns](https://starshipit.com/branded-returns.md) add-on. Basic returns features included in every plan: - Manually create return labels. - Print return labels from existing orders. - Create return labels with outgoing shipments. Advanced returns features are included in our returns add-on ($25 per month): - Branded returns portal. - Automated return notifications (Email and SMS). - Display charges for returns (e.g. store credit, returns, and exchanging products). - Flexible returns options. - Customise returns to fit your brand. - Add smart logic to your returns with shipping rules. ### What's the difference between eParcel and a MyPost Business account? Anyone can sign up for a MyPost Business account, which makes this a great option for anyone just starting out. eParcel is usually aimed at businesses shipping higher volumes, and as such you need to be invited to sign up for an eParcel account. ### Does Starshipit support multi-package shipments? Yes, we support multi-package shipments with eParcel when using Starshipit. ### Can I use Starshipit to assign insurance automatically? Yes. You can use Starshipit's rules engine to create rules to assign insurance on all orders or orders specific to a condition of your choice. ### Resources Looking for more guidance? Get started in minutes with our support guides. Or, if you'd like one of our shipping experts to walk you through setup, book a time to chat. - [Set up Australia Post eParcel (Guide)](https://support.starshipit.com/hc/en-us/articles/202767419-Australia-Post-eParcel) - [How to set up Shopify (Guide)](https://support.starshipit.com/hc/en-us/articles/202767419-How-to-set-up-Australia-Post-eParcel?_ga=2.39763558.453212373.1682022510-606264142.1665086134) - [Talk to us](https://starshipit.com/book-an-appointment.md) ## https://starshipit.com/auto-parts-shipping # Auto parts Selling auto parts online? Automate your shipping process with Starshipit. Save time, reduce freight costs, and deliver a premium experience – from heavy components to small accessories. Canonical URL: https://starshipit.com/auto-parts-shipping ### Shipping automation for auto parts Deliver the right auto parts on time, from spark plugs to body panels. Provide shops with accurate shipping times, so they have parts when they need them. Give your customers the delivery options they expect, and streamline every step of your auto parts shipping process, from checkout to final delivery. - [Start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book demo](https://starshipit.com/book-an-appointment.md) ##### **Starshipit saves 30,000 retailers time and money on order fulfilment** ###### **Trusted by automotive and aftermarket brands worldwide** ### Princess Polly ### VRG GRL ### Meshki ### Lorna Jane ### Quiksilver ### LSKD ### Culture Kings ##### Starshipit benefits all departments ### Boost satisfaction across the business #### Ship all types of auto parts ### Your pit crew for complex shipping ##### **Hazardous materials? Handled.** Ship items like batteries, fluids, or airbags with confidence. Starshipit supports compliant labeling, carrier selection, and documentation for dangerous goods. ##### **Custom packaging rules** Auto-assign packaging based on item type, from wiper blades to full exhaust systems. Set rules for dimensional weight, multiple packages, and freight thresholds. ##### **Native carrier and platform integrations for auto parts** Integrate with eBay, Maropost, Australia Post, Border Express and more. Automate the shipping process for everything from lithium-ion batteries to fluids and shipping large car parts. ##### Optimise for performance ### Keep your fulfilment firing on all cylinders ##### **Save hours every week** Automatically import orders and assign them to different carriers, saving you from logging into carrier websites and copying order details. ##### **Keep your automotive shipping services costs down** Discover why businesses choose Starshipit to manage their auto parts [shipping costs](https://starshipit.com/shipping-costs.md). Get full control over your shipping rates (with no per-label fees), customise your checkout and create happier customers. ##### **Run detailed reports** Stay on top of your shipping performance with real-time carrier data and reporting. Make smarter decisions, reduce delays, and keep your customers coming back. ##### **Pick, pack and dispatch. Fast** Speed up your warehouse workflow with the Starshipit [mobile app](https://starshipit.com/mobile-fulfilment.md). Pick, pack and print orders, all on the go. Eliminate paperwork, reduce errors, and keep your team moving at pace. ##### Grow with confidence ### Turbocharge your growth, no stall-outs ##### **Expert setup and ongoing support** Get kick-start video calls to help you get set up, and expert shipping support as you scale. ##### **Multi-location fulfilment** Ship from stores with ease, or use distributed inventory and [3PL](https://starshipit.com/3pl.md) partners for faster delivery to garages and workshops. ##### **Want to ship car parts internationally or domestically?** Starshipit makes it easy to ship auto parts overseas and across town. Integrate with our network of carriers and automate everything from order pick-ups to adding the right HS codes and [customs documentation](https://starshipit.com/international-shipping.md). ## You know auto parts. We know shipping. Let’s talk. ### How to ship lithium batteries Learn how to safely ship lithium batteries with this practical guide covering classifications, packaging, documentation, and regulations – ideal for ecommerce businesses navigating complex [shipping rules](https://starshipit.com/fulfilment-automation.md) worldwide. ### How to calculate and reduce international shipping costs Our comprehensive guide to international shipping costs explores carrier pricing variables (including weight, dimensions, origin/destination) and offers strategies for cost control, rate comparison tools, and tips to streamline global logistics. ## Auto parts shipping FAQs ### Do some automotive parts need dangerous-goods shipping? Some automotive parts, including products with batteries or other regulated materials, may need dangerous-goods handling. Requirements vary by item, carrier, transport mode and destination. Starshipit supports dangerous-goods shipping with certain carriers, but you must confirm classification, packaging and carrier conditions before sending an order. [Read the dangerous-goods guidance.](https://support.starshipit.com/articles/9865634439183-dangerous-goods-in-starshipit) ### Can I automate carrier selection for auto parts orders? Yes. Shipping rules can help choose a carrier or service based on order details such as destination, parcel weight, dimensions or product type. This is useful when your catalogue includes a mix of small accessories and bulky parts. Test rules carefully against each carrier’s limits and service coverage. ### How can I manage bulky or multi-package auto parts orders? Record accurate parcel weight and dimensions, then choose a carrier service that accepts the item and destination. For multi-package orders, make sure every parcel is included before creating the shipment. Starshipit can store package data and supports multi-package shipments where the carrier integration allows it. [Learn how to set up packages and import dimensions.](https://support.starshipit.com/articles/206705413-set-up-packages-and-import-weights-and-dimensions) ### Why are accurate parcel dimensions important for auto parts shipping? Accurate parcel dimensions help you select an eligible service and produce a more reliable shipping quote or label. They are especially important for bulky, irregular or multi-package parts. Store and review package data before dispatch so your team can avoid avoidable rework or carrier exceptions. ## https://starshipit.com/b-corp # B Corp Certification Starshipit is proud to be B Corp certified – a reflection of our commitment to putting people first and helping retailers succeed. Certification marks the work we’ve done and our promise to keep raising the bar. Canonical URL: https://starshipit.com/b-corp ### Starshipit is B Corp certified. **This milestone reflects years of building a company that puts people first – and a commitment to doing even better in years to come.** ### What is B Corp? #### **What does it mean to be B Corp certified?** B Corp is the global benchmark for companies that meet high standards of social and environmental performance, transparency, and accountability. It’s not just about ticking boxes, it’s about balancing purpose and profit, and embedding impact into everything we do. To earn certification, businesses need to score at least 80 points across the 5 impact area pillars – workers, governance, community, customers, and environment. ### Our commitment ### Why we chose to get certified **Becoming B Corp certified felt like a natural next step. We’ve always believed in the power of investing in our people, building strong partnerships, and staying true to our core values.** The culture we’ve built and the policies we’ve put in place reflect that. When people feel supported, they do their best work – and that belief shapes everything we do. But it’s not just about us. We care about the retailers we support, and we’ve always developed our platform with them in mind. From simplifying complex shipping challenges to shaping our roadmap based on customer feedback, Starshipit exists to help them compete in an increasingly tough market. ### Our community **Our commitment to doing better isn’t just about us.** - **For our people:** It means continuing to invest in growth, wellbeing and equity – like providing flexible work, health benefits, and extended paid parental leave. - **For our customers:** It’s signal that we’re committed to responsible business, strong governance and transparency. - **For our partners:** It reinforces our role in enabling businesses that are human-focused and values-aligned. ### Beyond the badge We didn’t become a better business overnight – B Corp certification marks the work we’ve already done and the foundations we’ve built. It gives us a framework to keep improving, a standard to measure against, and a reminder that good business is always evolving. ## Ready to join forces for good? ## https://starshipit.com/book-a-branded-returns-demo # Branded returns demo Book a demo to learn how you can offer your customers a hassle-free self-service returns experience with branded returns. Canonical URL: https://starshipit.com/book-a-branded-returns-demo ### Branded Returns: Book a demo **We'll cover how you can offer customers a self-service returns experience while saving your team time.** Learn how to customise the portal to align with your brand, automate SMS and email notifications, implement smart logic into your returns process with shipping rules, and more. ### Already a Starshipit customer? Follow our guide to add Branded Returns to your Starshipit account in just a few clicks. - [Add Branded Returns](https://support.starshipit.com/hc/en-us/articles/4414146875279-Set-up-Branded-Returns-Portal#h_01GW32WR78NN8XKSS2XZC4R10W) Automating shipping for over 17,000 businesses every day ### Showpo ### HiSmile ### Lorna Jane ### Quiksilver ### Coast logo ### Zoraida ### Hello Molly ### Bendon Logo ### Health Post ### Boh Ranga ## https://starshipit.com/book-a-ship-form-store-consultation # Ship from store | Book a free consultation Book a ship from store consultation to get expert answers to your ship from store questions and explore time-saving solutions. Canonical URL: https://starshipit.com/book-a-ship-form-store-consultation ### Ship from store: Book a free consultation In this call, we'll cover **how you can set up ship from store with Starshipit as well as your existing tech stack**. We'll also work with you based on your own goals and requirements. ### Meet Georgia 👋 **Georgia is Starshipit's in-house ship from store expert. **She'll be your knowledgeable guide, working with you to set up the perfect ship from store operation for your business with Starshipit. Automating shipping for over 17,000 businesses every day ### Showpo ### HiSmile ### Lorna Jane ### Quiksilver ### Coast logo ### Zoraida ### Hello Molly ### Bendon Logo ### Health Post ### Boh Ranga ## https://starshipit.com/book-a-wms-appointment # Book a WMS demo Book a call with a Starshipit warehouse expert to see how our WMS can streamline picking, packing and fulfilment. Choose a time that works for your team. Canonical URL: https://starshipit.com/book-a-wms-appointment ## https://starshipit.com/book-an-appointment # Book a demo Book a video call demo with one of the Starshipit shipping experts. Learn more about what our shipping automation platform can do for your business. Canonical URL: https://starshipit.com/book-an-appointment ## https://starshipit.com/branded-returns # Branded returns Create seamless self-service return experiences with Starshipit’s branded return portals. Let customers generate their own shipping labels and initiate returns. Canonical URL: https://starshipit.com/branded-returns ### Branded returns ### Deliver a great returns experience **Say goodbye to complicated returns.** Create a branded returns portal* that empowers customers to generate their own return shipping labels and more. *Part of our Advanced Returns add-on ($25 per month). ###### **Over 30k retailers use Starshipit to manage returns** ### Showpo ### Quiksilver ### Lorna Jane ### Culture Kings ### Princess Polly ### Hello Molly ### Branded returns at a glance **Create your own personalised, customer-facing returns portal and embed it directly on your website.** You can also: - Design email and SMS return [notifications](https://starshipit.com/shipping-notifications.md) - Set up your account to charge for returns - Add smart logic to your returns with [shipping rules](https://starshipit.com/fulfilment-automation.md) - Mirror and apply your current returns policy ### Icewear gets up to 70% of returns admin time back After implementing Starshipit’s branded returns, Icewear could embed a self-service branded returns portal directly on their website, allowing customers to process their own returns. Instead of sending emails back and forth and printing and sending return shipping labels, **Icewear now gets up to 70% of their time back per return.** - [Read the full case study](https://starshipit.com/case-study/icewear.md) ### Branded returns made easy Build and customise your own branded returns portal – and embed it directly on your website. Let customers generate their own returns labels while taking pressure off your team. ### Manage orders and returns from the same easy-to-use platform Reduce manual admin and simplify your entire fulfilment process with one platform to manage orders and returns. Use tags to label orders and identify important details at a glance from one central dashboard. ### Keep your customers in the loop throughout the eCommerce returns process Keep your customers in the loop about their return with SMS and email notifications that can be customised to match your brand. ### Mirror and apply your current returns policy Apply your returns policy consistently with automated rules. Create rules to reject returns for specific types of products (like underwear and earrings). ### Improve your customers' returns experience Offer flexible customer return options and multiple return payment options, including store credit, refunds via the original payment method, and exchanges. You can also set return charges for each option. ### Simplify international returns Make your cross-border returns as easy as your domestic returns. Generate labels and documentation for international returns, set default couriers for domestic and international returns and more. ### Discover how Icewear uses Starshipit to enable seamless returns - [Read full case study](https://starshipit.com/case-study/icewear.md) ## Branded returns FAQs ### Q: Standard returns functionality versus Advanced Returns add-on A: Every Starshipit plan includes a basic set of returns features, suitable if you’re processing a small volume of returns each month. These are: - The ability to manually create return labels. - Print return labels from existing orders. - Create return labels with outgoing shipments. All other returns features are included in our returns add-on ($20 per month). These features are: - Branded returns portal. - Automated return notifications (Email and SMS). - Set up your account to charge for returns (e.g. store credit, returns, and exchanging products). - Flexible returns options. - Customise returns to fit your brand. - Add smart logic to your returns with shipping rules. Learn more on our [pricing page](https://starshipit.com/pricing.md). ### Q: How do I add the returns portal to my website? A: Retailers can either embed the branded returns portal directly onto their website or create a subdomain within the Starshipit dashboard to host the portal. ### Q: Who pays for returns? A: Returns are charged against your existing returns account. ### Q: Can I try Branded Returns for free? A: Yes! Already a Starshipit customer? You can access the returns add-on via your Starshipit dashboard. Here you can configure and customise the portal to match your policy and branding. If you’re new to Starshipit, you will need to start a free 30-day trial (no credit card details required). You can then ask your onboarding manager to activate branded returns for you. ### Q: How do I refuse certain products from being returned? A: Retailers can set up automation rules that reject returns based on a certain criteria. For example, a return could be refused if the SKU includes “earrings”. Retailers can also add up to 10 varied reasons for returns options. ### Q: How do I manage the courier pick up from my return's portal? A: Retailers can offer two types of return methods. 1) Pickup & 2) Dropoff. Currently we support pick up for [DHL Express](https://starshipit.com/dhl-express.md), TNT, Courier Please & [NZ Post](https://starshipit.com/new-zealand-post.md). If a customers elects “pickup” they can then schedule this within the portal. ### Q: Can I charge for returns? A: Yes, retailers can set up return charges based on the return reimbursement method. The returns portal allows you to recoup return costs by displaying the processing fee for returns based on the reimbursement method which the user can deduct from the refund amount. The user can create a return charge for each reimbursement option which works as a matrix of location and weight. ### Q: Do return labels count against my regular allocation of shipping labels? A: Yes. For example, if you are on our Professional plan and issue 1,000 labels per month, and 100 of those are return labels, you’ll have 900 labels left in total. ##### What should I look for in an eCommerce returns-management solution? The right returns solution makes the process clear for the customer and manageable for the operations team. Look for branded self-service steps, return-label options, tracking and a workflow that fits your policy. Starshipit’s Branded Returns portal lets customers generate return shipping labels; it is available as an Advanced Returns add-on. ### Learn more about branded returns **Looking for more information on branded returns?** Check out these handy links: - Get the full story in [our product update](https://starshipit.com/blog-content/product-update-how-to-manage-ecommerce-returns.md) - Read [our support guide](https://support.starshipit.com/hc/en-us/articles/4414146875279-Set-up-Branded-Returns-Portal) to get started ### Discover our most popular shipping & fulfilment features ## Start your 30-day free trial today ## https://starshipit.com/branded-tracking-page # Branded tracking Create and customise your own branded order tracking pages. Add your logo, images, promotional content and loyalty programs. Let customers track their orders! Canonical URL: https://starshipit.com/branded-tracking-page ### Create your own branded order tracking page **Keep your brand front-of-mind throughout the delivery process with customisable branded tracking pages.** Add your logo, images, promotional content, loyalty programs, social links and more. Let customers track their order using visual indicators. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Over 30k retailers use Starshipit to deliver great branded tracking experiences** ### Hello Molly ### Lorna Jane ### Quiksilver ### Culture Kings ### Moustache Republic ### Coast logo ### Starshipit: Your all-in-one platform for order tracking and notifications **Use Starshipit to manage your eCommerce delivery tracking.** Create branded tracking pages and automated shipping notifications for each stage of the delivery journey. - [Discover shipping notifications](https://starshipit.com/shipping-notifications.md) ### Bhumi reduced customer order inquiries by 50% with branded tracking **Branded tracking and notifications reduced customer order inquiries by 50%, ensuring Bhumi’s brand experience stayed strong from purchase to delivery.** With all orders, carrier options, and tracking details accessible from a single platform, Bhumi’s team could quickly identify which orders were in progress, which needed attention, and which had been successfully dispatched. - [Read the full case study](https://starshipit.com/case-study/bhumi-organic-cotton.md) ### Transform order tracking into an opportunity **Turn your branded tracking page into a starting point for new sales.** Customise the page to fit your unique brand, then promote your other products, link to your social channels and more. ### Make checking order status easy for your customers **Create easy-to-use branded tracking pages** with visual indicators for delivery status, making it easy for your customers to find out where their parcel is. ### Upgrade from courier tracking pages **You’re in control of your delivery experience.** Direct your customers to your customised tracking page – not your courier’s. Provide clear delivery updates and enable [self-service returns](https://starshipit.com/branded-returns.md). ### Manage your order status page using the Brand Hub **Use our Brand Hub to manage all your brand assets in one place.** Manage logos, colours, URLs, social links and more. ### Build your world-class order tracking process with Starshipit ### Learn more with a personalised demo Want to chat with an expert about how our shipping platform features could work for you? **Book a demo with our team today!** - [Book a demo](https://starshipit.com/book-an-appointment.md) ## Start your 30-day free trial today ## Branded tracking pages FAQs ### What is a branded tracking page? A branded tracking page is an order-status page that carries your own brand rather than sending customers straight to a courier site. It gives shoppers one familiar place to check delivery progress and find helpful information, such as support details or return options. [Learn how to configure a branded tracking page.](https://support.starshipit.com/articles/115000827566-enable-and-configure-the-branded-tracking-page) ### Can my shipping notifications link to a branded tracking page? Yes. Starshipit notifications can send customers to your branded tracking page instead of a courier tracking site when the feature is configured. This gives shoppers a consistent place to follow the order and find help. Check the destination used in each notification template before you switch it on. ### Can I customise my Starshipit tracking page? Yes. You can add your logo, colours, images, text, notices and contact information to a Starshipit branded tracking page. Customisation options depend on your plan and setup. Keep the page focused on the delivery information customers need, then add only the support or promotional content that is useful at that moment. ### What should a branded tracking page include? Start with accurate order status and an easy way for customers to get help. Useful additions can include your logo, contact details, delivery notices, return information and relevant promotions. Keep the page focused on the customer’s immediate delivery question so important updates remain easy to find. ## https://starshipit.com/careers # Careers Join our innovative team and learn why Starshipit is the perfect place to grow your career. Canonical URL: https://starshipit.com/careers ### We're Starshipit. Keen to join the team? We’re an ambitious team of innovators empowering retailers to deliver great shipping experiences, and we’d love to hear from you. - Check out our vacancies ### What’s it like working at Starshipit? At Starshipit, we thrive in the fast lane – championing **innovation**, **collaboration**, **rapid decision-making**, and an **agile** mindset – with an unwavering commitment to the success of our customers at the heart of it all. We work hard in an energetic and dynamic environment, but there’s **always time for a laugh along the way**. Our office buzzes with energy, offering **vibrant spaces for both brainstorming sessions and casual chats** in our lively kitchen. Whether its friendships brewing over lunch breaks, downtime spent hanging out with one of our occasional furry friends (**yes, we're dog-friendly!**) or enjoying a spontaneous team outing, we value striking that perfect work-life balance. Remote team members, we have not forgotten about you. We ensure that no matter where you work, you also get to **experience the Starshipit team culture **and join in on the fun. ### Our values ### Starshipit is proud to be B Corp certified Reflecting our commitment to responsible business, transparency and continuous improvement. ### A workplace you’ll want to be part of At Starshipit, our culture is about fostering an environment where **growth and innovation are second nature**, and everyone has the opportunity to succeed. The team is united by our passion for learning and sharing knowledge – whether we’re chatting about the next big thing in tech, the latest SaaS podcast, or where AI is going – **we're always keen to learn more.** Our approach to internal mobility supports team members who want to explore new roles within the business when new opportunities come up. Plus, our dedicated training and development budget gives you the tools to upskill and **stay ahead in your career**. ### Our benefits We've designed our benefits with your well-being and growth in mind. Check out the perks of being a Starshipit team member! ### Our recruitment process Our selection process is made up of three main stages, each bringing you closer to becoming a valued member of the Starshipit team. Let's take a look at how we navigate this journey together. ### Ready to join us? #### Check out our latest roles. Even if your role isn't listed below, send through your expression of interest and we'll get back to you. ## https://starshipit.com/child-accounts # Multi-location and multi-brand accounts Manage separate shipping accounts for brands, warehouses, locations and 3PL clients in one Starshipit environment, with tailored settings for every operation. Canonical URL: https://starshipit.com/child-accounts ###### Starshipit Child Accounts ### Multi-location and multi-brand shipping, built around the way you operate **Give every brand, warehouse or location room to run shipping their way.** Create connected accounts with the people, carriers and rules each operation needs — all under your Starshipit account. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Trusted by 30,000+ retailers**** and fulfilment teams worldwide** ### Quiksilver ### LSKD ### Animates ### HiSmile ### Health Post ### Harrolds ### Stax ### Acer ### Zoraida ### More locations shouldn’t mean more shipping systems As your business grows, shipping can get harder to manage. A new warehouse, brand or 3PL client can mean different carrier accounts, pickup addresses, users and workflows. Running each operation on a separate subscription creates more admin. Keeping everything in one account can make it harder to manage the right settings for each team. **Child Accounts give each operation its own space to manage shipping, while keeping everything connected under your wider Starshipit setup.** ###### How Child Accounts work ### Separate shipping setups, connected under one account Child Accounts let you create separate shipping setups under one parent Starshipit account. Set up each account for a brand, warehouse, fulfilment team or client, with its own users, settings and workflows. When you create a Child Account, you can choose whether it inherits the parent account’s address book, carrier configuration and shipping rules, or manage these settings separately. That means you can add new brands, locations or 3PL clients as you grow, without forcing every team to work from the same shipping setup. ### Give every operation its own shipping setup **Give each brand, warehouse or client the shipping setup it needs, then add more Child Accounts as your operation grows.** ### Find the Child Account setup that fits your operation Choose the account type that fits the teams, locations and clients you support. ###### Managing multiple Child Accounts? ### Child Accounts create the structure. Ops Manager gives you control at scale As you add Child Accounts for different brands, warehouses or clients, keeping on top of settings and order activity gets harder. Ops Manager lets central teams update settings in bulk, monitor performance and track orders across connected locations — all in one place. - [Explore Ops Manager](https://starshipit.com/ops-manager.md) ## Child Accounts FAQs ### What are Child Accounts in Starshipit? Child Accounts are separate shipping environments connected to a parent Starshipit account. They let retailers and 3PLs support different brands, warehouses, locations, workstations or clients with the right settings and users. ### Can each Child Account have different carrier accounts and settings? Yes. You can choose to inherit the parent address book, carrier configuration and shipping rules when creating an account, or configure those settings separately for that operation. ### Can 3PLs use Child Accounts for client accounts? Yes. Child Accounts let 3PLs create a dedicated shipping setup for each client, with separate settings, users and workflows for each account. ### What is the difference between Child Accounts and Ops Manager? Child Accounts create the account structure for separate brands, warehouses, locations or clients. Ops Manager is a separate add-on that helps central teams monitor and manage connected Child Accounts from one place. ### How do retailers route online orders to the nearest store or warehouse? Routing an order to the nearest suitable fulfilment point can shorten the delivery journey, but distance is only one factor. Stock availability, store capacity, cut-off times and carrier coverage should be part of the rule. Starshipit supports ship-from-store; advanced inventory and routing workflows require the right WMS and Ops Manager configuration. ### Which Child Account type do I need? It depends on how you operate. Starshipit offers Multi-workstation, Multi-location, Multi-3PL and Full Access account types. Our team can help you choose the setup that fits your teams and fulfilment model. ### How much do Child Accounts cost? Child Accounts are available as an add-on to Starshipit Shipping. Professional plans include 2 Child Accounts and Enterprise plans include 3; additional accounts are $25 AUD per account, per month where they are not included in your plan. ## Build a shipping setup that can grow with you ## https://starshipit.com/choice-at-checkout # Choice at checkout Give your customers the courier and delivery options they want – right from within your checkout. Optimise the checkout experience to increase conversions. Canonical URL: https://starshipit.com/choice-at-checkout ### Boost checkout conversions with shipping options Give your customers a choice of shipping options, control your checkout shipping rates and create custom checkout rules. All from one dashboard. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k customers use Starshipit for checkout optimisation** ### Lorna Jane ### Quiksilver ### Showpo ### Animates ### Hello Molly ### Marle logo ### Starshipit: Take control of your online checkout options **Starshipit is trusted by retailers across the globe.** From one dashboard, improve checkout conversion rates by offering online shoppers the delivery options they want and need. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### MESHKI offers 8 shipping services across 5 carriers at checkout **MESHKI can offer same-day, express and standard shipping across Australia, with 8 shipping services across 5 carriers.** Starshipit lets the team route Shopify shipping methods through different carrier services, giving customers delivery options that work for them while keeping carrier rules automated. _Damien Park-Nielson, Head of Operations at MESHKI_ - [Read the full case study](https://starshipit.com/case-study/meshki.md) **Starshipit integrates with all major carriers and **[**eCommerce platforms**](https://starshipit.com/integrations.md) ### Amazon ### DHL eCommerce ### FedEx shipping ### Shopify ### Australia Post ### Klaviyo shipping integration ### BigCommerce shipping app ### WooCommerce ### Display multiple shipping options at checkout **Display different delivery options and shipping speeds at checkout so your customers choose what works for them.** Offer options like standard, same day, high speed delivery, overnight, weekend and click & collect – and display different [shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) for each. - [Book a demo](https://app.starshipit.com/Dashboard/Wizard.aspx) ### Gain full control over your shipping costs **Make sure your shipping isn't eating into your margins.** Set up [shipping rules](https://starshipit.com/fulfilment-automation.md) to account for variations in your [shipping costs](https://starshipit.com/shipping-costs.md) based on destination, weight, or delivery timeframes. Then, display accurate rates at checkout for your customers. - [Start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Display transit times and reduce shopping cart abandonment **Give your customers the best delivery experience.** Display accurate transit times from [multiple carriers](https://starshipit.com/multi-carrier-shipping.md) at checkout, so customers know exactly when to expect their order. - [Book a demo](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Checkout shipping rates that work for you **Bring your own rates without any penalties.** Don't have an account? We can connect you with a carrier to obtain your own, more competitive shipping rates. Or, choose from our plug-and-play services. We have options for every stage of your journey. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Key benefits of Starshipit for your checkout shipping options ### Why eCommerce stores rely on Starshipit to improve the checkout experience ### Customisable checkout rules Eat Your Water uses shipping rules for checkout page optimization, giving customers accurate shipping rates while accounting for their own margins. ### Choice over shipping speeds Oz Hair & Beauty uses Starshipit to manage multiple carriers from one dashboard, allowing customers to choose from a variety of shipping speeds. ## Delivery choice FAQs ### How can retailers offer same-day delivery for online orders? Same-day delivery works best when stock is close to the shopper and your cut-off times, courier service and store processes are clear. A ship-from-store model [ship-from-store](https://starshipit.com/ship-from-store.md) can help retailers fulfil online orders from local retail stock. Starshipit supports in-store fulfilment, but same-day availability depends on your carrier and operating setup. ### What delivery options can I offer at checkout? Offer standard, express or same-day services when they are available through your connected carriers. Starshipit displays eligible choices at checkout before payment, allowing shoppers to weigh up speed and cost. The exact options shown depend on the destination, cart details and your checkout-rate configuration. ### How do I give customers delivery choices at checkout? Show delivery choices at checkout by configuring the carrier services, prices and rules that apply to each order. Starshipit uses the cart’s weight, dimensions and destination, then can apply margins, free-shipping thresholds or location-based rules before returning the available rates. ### How do live shipping rates work at checkout? Live shipping rates return the current price from eligible carrier services instead of relying on a single flat estimate. Starshipit calculates the available options from the cart and destination. Keeping product weights and dimensions accurate gives customers a more dependable quote at checkout. ## Start your 30-day free trial today ### Discover more shipping & fulfillment features from Starshipit ## https://starshipit.com/chrome-apps # Starshipit Chrome apps | Sidekick + Order tracker Boost fulfilment efficiency with Starshipit Chrome apps. Use Sidekick and Order Tracker to access shipping tools directly in your browser. Canonical URL: https://starshipit.com/chrome-apps ### Streamline your shipping with Starshipit Chrome apps Boost your shipping efficiency and avoid jumping between screens with Starshipit's Chrome apps. Track orders instantly with our Order Tracker and integrate powerful shipping features directly into popular platforms like Shopify with the Starshipit Sidekick. ### Our apps for Chrome [Shipping automation](https://starshipit.com/fulfilment-automation.md) trusted by 30,000+ retailers globally ### Princess Polly ### Acer ### HiSmile ### Culture Kings ### Showpo ### Lorna Jane ### Oz Hair & Beauty ### LSKD ### Meet your new shipping assistant: Starshipit Sidekick Integrate Starshipit functionality into your workflow. With one click, bring up details about your orders in a handy side panel and in platforms like Shopify, [Cin7](https://starshipit.com/cin7-core.md) Omni and more, ensuring efficient and accurate order management. Plus, look up rates directly from Sidekick. - [Get the app](https://chromewebstore.google.com/detail/starshipit-sidekick/ipmmpndoihnngmebnhdemckddpdgeppj) - [Read the guide](https://support.starshipit.com/hc/en-us/articles/9449880256015-Starshipit-Sidekick-Chrome-Extension) ### Effortlessly track Starshipit orders with the Starshipit Order Tracker Unlock the convenience of tracking shipments with a click using the Starshipit Order Tracker. Access detailed tracking information instantly for any order, enhancing visibility and customer satisfaction. - [Get the app](https://chromewebstore.google.com/detail/starshipit-order-tracker/hecdddiacohpnjckpnpcmghbplfjkcco?pli=1) - [Read the guide](https://support.starshipit.com/hc/en-us/articles/9449585686415-Starshipit-Order-Tracker-Chrome-Extension) ## Starshipit apps for Chrome - FAQs #### How do I install the Starshipit Chrome apps? Simply follow the installation guides for each Chrome app. - [Starshipit Sidekick installation guide](https://support.starshipit.com/hc/en-us/articles/9449880256015-Starshipit-Sidekick-Chrome-Extension?_gl=1*epqgqv*_gcl_au*MTY4Mjk4NzkyNy4xNzA2NTY0OTg2&_ga=2.16523254.1993915428.1713734522-1046283355.1682295002) - [Starshipit Order Tracker installation guide](https://support.starshipit.com/hc/en-us/articles/9449585686415-Starshipit-Order-Tracker-Chrome-Extension?_gl=1*epqgqv*_gcl_au*MTY4Mjk4NzkyNy4xNzA2NTY0OTg2&_ga=2.16523254.1993915428.1713734522-1046283355.1682295002) #### Are the Starshipit extensions free to use? Yes, both Chrome apps are free to use. You just need a Starshipit account. #### Which eCommerce platforms are compatible with Starshipit Sidekick? Shopify, WooCommerce, Magento2 and Cin7 Omni. #### Can I use both Starshipit extensions simultaneously? Yes. You can use and switch between both extensions. #### Are there any browser requirements or limitations? You can use Google Chrome and Microsoft Edge. ## https://starshipit.com/connecting-nz-retailers-to-nz-couriers # NZ fulfilment and shipping platform | Connecting NZ retailers to international and NZ couriers One platform for all your fulfilment needs. New Zealand's leading eCommerce shipping solution that empowers you with powerful shipping automation and courier-management from a single dashboard. Canonical URL: https://starshipit.com/connecting-nz-retailers-to-nz-couriers ### Manage all your international and NZ couriers in one platform New Zealand's leading eCommerce shipping and fulfilment solution that empowers you to deliver more products to more people with powerful automation - [Get started today ](https://starshipit.com/free-trial.md) #### New Zealand brands powered by Starshipit: ### Bendon Logo ### Health Post ### Jeuneora ### Boh Ranga ### Animates ### Coast logo ### Marle logo ### Dimples Logo ### Automate the dispatch process Cut hours off your fulfilment processes every week. Generate shipping labels, autocorrect invalid addresses, use rules to reduce clicks in your warehouse, assign couriers, split orders, set delivery options and more. - [Find out how](https://starshipit.com/fulfilment-automation.md) ### International shipping – without the admin Complex international shipping, duties and taxes are made easy with automation. Starshipit supports international parcel services like DHL Express, Aramex and more. Streamline international fulfilment processes, easily generate and submit customs documentation. - [Start your free trial ](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.35879977.869109669.1662508776-3843744.1658709937) ### Automatically send branded tracking notifications Keep your customers informed and reduce parcel enquiries with automated SMS and email notifications. Customise delivery notifications to suit your brand, choose which ones to send, and when. Need help setting these up? We’ve got a dedicated team of experts ready to assist. - [Learn more](https://starshipit.com/shipping-notifications.md) ### Save on shipping costs with Starshipit We don’t charge you per label – we’re all about shipping technology that works for you. Access discounted shipping rates or bring your own courier rates – we’ll never clip the ticket. - [Overhaul your returns](https://starshipit.com/branded-returns.md) Integrated with major couriers in NZ + more: ### Aramex shipping ### New Zealand Couriers ### NZ Post ### DHL eCommerce ### Post Haste ### Castle Parcels ### PBT #### Read what our customers have to say #### Discover why more and more retailers are choosing Starshipit over other NZ fulfilment solutions like GoSweetSpot We don't have any hidden shipment fees for carrier shipments. You're in control of your rates. Negotiate your own competitive prices with domestic and international parcel services such as [NZ Post](https://starshipit.com/new-zealand-post.md), Arame New Zealand, DHL express, SEKO, UPs, New Zealand couriers, NZ Post and and other major couriers New Zealand providers. Using [multiple couriers](https://starshipit.com/multi-carrier-shipping.md) allows for a greater level of courier flexibility, increasing the number of orders you can get out the door. Give your customers delivery time and price preferences at checkout when you’re not tied down to one courier. Seamlessly integrate with international couriers to expand your buyer audience without it being costly, difficult and time-consuming. Our international [shipping software](https://starshipit.com/index.md) can help you streamline your processes by automatically generating and submitting customs documentation without lifting a finger. Our team of shipping experts will help you get up and running with Starshipit. We’ve also got a range of videos and helpful support content. There’s no such thing as “one size fits all" when it comes to pricing. We’ve got affordable pricing plans for every stage of your business, whether you’re shipping from your garage or out of a large warehouse. Our New Zealand-based dedicated support team is always standing by to answer any queries or work with you on a technical problem you’re trying to solve. GoSweetSpot and other NZ solutions may offer this feature but many customers don’t know how to take full advantage of it. Our team of experts are on hand to help you keep your customers informed at every step of the journey. Some features include customising each update with your branding, and letting customers track their orders using visual indicators. #### We’re here to help you throughout Starshipit offers free onboarding, training, and support – based right here in New Zealand. Our shipping experts are always happy to help you, whether you send 10 orders per week or 10,000. - [Chat to our experts ](https://starshipit.com/contact-sales.md) ## Ready to start automating your shipping? ## https://starshipit.com/contact-us # Contact us Talk to our team about shipping for your store, book a demo, or get help with your Starshipit account. Canonical URL: https://starshipit.com/contact-us ## https://starshipit.com/courier-integration # Courier integrations Learn about Starshipit's integrations. Save time and work smarter with fulfilment automation software that integrates seamlessly with your tools. Canonical URL: https://starshipit.com/courier-integration ### Industry-leading integrations Save time and work smarter with fulfilment automation software that integrates seamlessly with the online platforms and couriers you already use. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) - [Book a demo](https://app.starshipit.com/Dashboard/Wizard.aspx) Automating shipping for over 17,000 businesses every day ### Showpo ### HiSmile ### Lorna Jane ### Quiksilver ### Coast logo ### Zoraida ### Hello Molly ### Bendon Logo ### Health Post ## https://starshipit.com/dhl-shipping # DHL shipping Learn about Starshipit’s support and integration capabilities with DHL services, including DHL Express, Deutsche Post, DHL eCommerce and more. Get shipping and save on costs today. Canonical URL: https://starshipit.com/dhl-shipping ### Starshipit: The best choice for DHL shipping Automate your shipping process while delivering better experiences for your customers. Print labels, offer choice at checkout and use all major carriers with no per-label fees.Read on to discover why Starshipit is the preferred shipping automation solution for global retailers who use DHL’s services. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Start shipping with DHL Group services With Starshipit, get shipping instantly with the major DHL shipping services, including DHL Express, Deutsche Post and DHL eCommerce. ### Why should you use Starshipit for DHL business shipping? Streamline your processes and save on costs by implementing a reliable shipping platform. Starshipit is the most cost-effective fulfilment solution for DHL shipping services. ### Starshipit: The best platform for auto-allocating the correct DHL shipping option Leverage [multiple carriers](https://starshipit.com/multi-carrier-shipping.md) to find the most cost-effective shipping solutions, including DHL Group services. Then, use shipping automation to assign your orders to the best carrier, based on parameters that work for you (such as weight, size or destination). - [Book a demo](https://starshipit.com/book-an-appointment.md) ### DHL Express ### Shopify ### FedEx shipping ### Royal Mail ### Australia Post ### WooCommerce ### Adobe Commerce ### Generate DHL shipping labels Starshipit makes it easy to print DHL [shipping labels](https://starshipit.com/shipping-labels.md). You can print shipping labels from your thermal printer or download as a PDF – automatically or in bulk. Using a barcode scanner? Scan the packing slip to automatically print a label. - [Start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### DHL tracking shipping with email and SMS notifications Keep customers in the loop with [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and [automated shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the DHL delivery journey. Reduce “Where’s my order queries” and delight customers. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### A hassle-free DHL return shipping experience Say goodbye to complicated order returns. Using Starshipit, you can create a powerful [branded returns portal](https://starshipit.com/branded-returns.md) (add-on required) that empowers your customers to generate their own return shipping labels, and more. - [Start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### DHL shipping rates, without the penalties No matter which DHL service you use, we won't charge you per label. This means you’re in control of your DHL [shipping prices](https://starshipit.com/ecommerce-shipping-rates.md). Using Starshipit, you can also display rates at checkout, helping you cover your margins. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### DHL international shipping Simplify your DHL [international shipping](https://starshipit.com/international-shipping.md) with Starshipit. Automatically generate and submit customs documentation and apply the right HS codes. Lower your DHL international [shipping costs](https://starshipit.com/shipping-costs.md) by picking the right carrier service for each order. - [Start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Hear from Starshipit customers ## FAQs – Learn more about DHL shipping + Starshipit ### Is DHL shipping reliable? DHL is widely recognised for its reliability in shipping, offering dependable services globally with efficient tracking and delivery systems. ### How to integrate DHL shipping in a website? To integrate DHL shipping in a website, utilise DHL's APIs. Or, use a solution like Starshipit, which has the benefit of additional integration options (with platforms like Shopify, BigCommerce or Etsy), as well as branded tracking, address validation, shipping rates at checkout and more. ### How much is DHL international shipping? DHL international shipping costs vary by destination, package size, and service type. Use DHL's online quote tool for specific pricing. ### Is DHL reliable for international shipping? DHL is generally considered reliable for international shipping, known for global reach and efficient delivery. ### How long does DHL international shipping take? [Delivery times](https://starshipit.com/blog-content/how-long-does-international-shipping-take.md) for DHL international shipping vary by destination and service chosen, typically ranging from 1-14 days. ### What are the DHL requirements for international shipping? DHL's requirements for international shipping include proper packaging, accurate customs documentation, and adherence to [item-specific regulations](https://starshipit.com/blog-content/transporting-dangerous-goods-australia.md). Starshipit’s app can help you generate the correct documents, quickly and easily. ### What is the cost of DHL international shipping? The cost of DHL international shipping depends on package size, weight, destination, and service level chosen. Using Starshipit, you can create rules based on these variables to auto-allocate deliveries to the best carrier. ### What is DHL pallet shipping? DHL pallet shipping involves transporting larger, bulkier items on pallets, suitable for heavy or oversized shipments. ### How to print DHL shipping labels? Traditionally, to print DHL shipping labels, you create a shipment online via DHL's website or app, then print the generated label. But you can also print labels automatically - and in bulk - using Starshipit’s app, which saves heaps ofmoney and time. ## https://starshipit.com/duties-and-taxes # Duties and taxes at checkout Canonical URL: https://starshipit.com/duties-and-taxes ### Duties and taxes, handled upfront **Offer DDP shipping with duties and taxes calculated at checkout, so landed costs are handled before delivery.** Starshipit automatically calculates duties and taxes, manages remittance, and keeps up with changing regulations behind the scenes, so you don’t have to. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) [**Shipping automation**](https://starshipit.com/fulfilment-automation.md)** trusted by 30,000 retailers globally** ### Lorna Jane ### Showpo ### Harrolds ### Princess Polly ### Oz Hair & Beauty ### HiSmile ### Health Post ### Culture Kings ### Animates ### Super Pharmacy ### LSKD ### Stax ### Quiksilver ### Acer ### International shipping gets complicated fast Managing duties, taxes, and landed costs across international orders can quickly become difficult to maintain manually. Import thresholds, tax rules, and regulations change constantly. And without upfront costs at checkout, customers can end up paying unexpected fees at delivery. - Abandoned international carts - Refused deliveries and customs delays - Increased support tickets - Reduced customer trust - International [shipping costs](https://starshipit.com/shipping-costs.md) eating into margins ### Why scaling retailers use Starshipit’s Duties & Taxes solution Starshipit automatically calculates duties, taxes, and landed costs at checkout, helping customers buy with confidence while giving you more control over [international shipping](https://starshipit.com/international-shipping.md) costs. - **Protect your margins** Don’t let unexpected international import costs eat into your profitability. - **Stay accurate automatically** We keep up with changing regulations, tax thresholds, and destination-specific rules across global markets behind the scenes, so you don’t have to. - **Keep everything in one workflow** Shipping, duties, taxes, billing, and compliance are managed together in Starshipit, without separate systems, invoices, or third-party accounts. - [Start free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Built for smoother customs clearance Starshipit helps ensure every shipment includes the right customs information automatically across international markets, including: - HS codes - Country of origin - Accurate product values - Automated DDP rules This helps orders clear customs faster and supports **DDP (Delivered Duty Paid) shipping**, helping reduce surprise charges at delivery. ### Make international shipping more predictable ### How it works Starshipit manages the entire landed cost process, from checkout to customs clearance. ###### **Keep shipping with the providers you already know and trust** ### Australia Post ### Shopify ### DHL eCommerce ### FedEx shipping ### Amazon ### UPS shipping software ### NZ Post ## International duties and taxes FAQs ##### **Do I need a Starshipit account to use Duties and Taxes?** Yes. Duties and Taxes runs inside Starshipit, so you’ll need a Starshipit account to use it. If you’re not already a customer, you can start with a 30-day free trial, and we’ll guide you through enabling Duties and Taxes during setup. You’ll also need the Live Shipping Rates at Checkout add-on enabled to display landed costs to customers at checkout. ##### **What is landed cost?** Landed cost is the total cost of delivering a product internationally, including shipping, duties, taxes, customs fees, and other import-related charges. ##### **How does this solution work?** Starshipit calculates accurate duties and taxes in real time and displays them at checkout, alongside your shipping rates. Your customer pays everything upfront, with no surprise charges on delivery. Once the order is placed, Starshipit automatically manages customs requirements and payments on your behalf. Duties and taxes are remitted behind the scenes, and you receive a single invoice from Starshipit. Orders clear Customs smoothly, without delays, rejected shipments, or unexpected costs. And if actual duties or taxes are higher than the amount shown at checkout, our landed cost guarantee means we cover the difference. ##### **How are duties and taxes calculated?** Duties and taxes are usually calculated based on product value, shipping cost, product category, destination country, and local import regulations. ##### **What does Duties and Taxes cost and what’s included?** Duties and Taxes is $1,000 AUD per year on an annual plan, plus 10% of the duties and taxes calculation. That covers everything you need to ship internationally with confidence: accurate duties and taxes at checkout, automated customs payments, and our landed cost guarantee. If duties or taxes come in higher than expected, we absorb the difference so you don’t have to. In short, you’re paying for certainty, compliance, and zero margin risk. See our [pricing page](https://starshipit.com/pricing.md) for full details. ##### **Do I need to manually update international tax rules?** No. Starshipit automatically keeps up with changing international regulations, import thresholds, and destination-specific tax requirements behind the scenes. ##### **What is DDP shipping?** Delivered Duty Paid (DDP) shipping means duties and taxes are paid upfront before delivery, helping reduce customs delays and surprise charges for customers. ##### **Already using Zonos with Australia Post for your US shipping?** If you’re using the Zonos option through [Australia Post](https://starshipit.com/australia-post.md), switching to Starshipit’s landed cost solution is simple and much more comprehensive. With Starshipit, you don’t need a separate Zonos account or multiple invoices. Everything - shipping rates, duties and taxes, billing, and compliance - is managed in one place. Our solution fully replaces the Australia Post/Zonos integration. Just activate it in Starshipit, and you’ll gain the most complete landed cost solution available, backed by our landed cost guarantee. ##### **What couriers can I use with Duties and Taxes?** Starshipit’s Duties & Taxes solution supports DHL Express, DHL eCommerce, UPS, FedEx, Australia Post (supported services) and NZ Post (supported services). These carriers support Delivered Duty Paid (DDP) shipping, so duties and taxes can be collected at checkout before the shipment arrives. You can still ship with other couriers in Starshipit as usual, however Duties & Taxes will apply to supported services only. ##### What is DDP shipping and why does it matter? DDP means duties and taxes are calculated and paid before delivery, so the customer is less likely to face a surprise charge on arrival. It can make international checkout clearer, but eligibility depends on destination, goods and carrier. Starshipit’s Duties & Taxes feature supports upfront landed costs for supported configurations. ##### What is the easiest way to show guaranteed duties and taxes for UK or EU customers? Show duties and taxes upfront by calculating landed costs at checkout and presenting a delivery option that includes them, where the destination, goods and carrier support it. This gives UK or EU customers a clearer total before payment. Starshipit supports DDP-style upfront duties and taxes through its Duties & Taxes feature for supported configurations. ## Ship internationally with confidence ## https://starshipit.com/ecommerce-integration # Ecommerce integrations Explore Starshipit's ecommerce integrations for Shopify, BigCommerce, WooCommerce and more to automate fulfilment with the platforms you already use. Canonical URL: https://starshipit.com/ecommerce-integration ### Industry-leading integrations Save time and work smarter with fulfilment automation software that integrates seamlessly with the online platforms and couriers you already use. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) - [Book a demo](https://app.starshipit.com/Dashboard/Wizard.aspx) Automating shipping for over 17,000 businesses every day ### Showpo ### HiSmile ### Lorna Jane ### Quiksilver ### Coast logo ### Zoraida ### Hello Molly ### Bendon Logo ### Health Post ## https://starshipit.com/ecommerce-omnichannel-shipping # Omnichannel shipping Manage and fulfil orders from all your sales channels in one dashboard, and experience true, seamless omnichannel shipping with Starshipit. Canonical URL: https://starshipit.com/ecommerce-omnichannel-shipping ### Simplify your shipping for omnichannel eCommerce **Starshipit simplifies omnichannel shipping. Integrate your ****sales channels****, automate orders and save on shipping rates.** Improve customer communication and gain insights to create a unified shopping experience. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers use Starshipit for omnichannel shipping** ### Culture Kings ### Quiksilver ### Princess Polly ### Healthylife ### Showpo ### Omnichannel shipping automation **Automatically import orders from different channels, reducing the need for manual data entry.** Reduce handling time, create [packing slips](https://starshipit.com/order-fulfillment-software.md), shipping manifests and [customs documentation](https://starshipit.com/international-shipping.md). - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Toyworld increased click and collect sales by 198% with omnichannel fulfilment Since implementing Starshipit and stockinstore, Toyworld achieved a **118% increase in online conversion rates, a 198% increase in click and collect sales** in 2022 vs 2021, and national **online orders now reach customers on average 3 days faster, or 5 days faster on a local level.** - [Read the full case study](https://starshipit.com/case-study/toyworld.md) ### Your complete omnichannel fulfilment solution With support for [ship from store](https://starshipit.com/ship-from-store.md) and click and collect strategies, in addition to flexible [delivery options](https://starshipit.com/choice-at-checkout.md) including on-demand, same-day and next-day delivery, Starshipit enables true omnichannel fulfilment with ease. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Multi-channel integration Maintain consistency across different channels and streamline order processing. Starshipit integrates with all major eCommerce platforms, marketplaces and sales channels, enabling you to manage orders from multiple sources in one centralised location. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Omnichannel shipping software that doesn’t cost the Earth We don’t charge you per label – we’re all about shipping technology that works for you. Access discounted [shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) or bring your own courier rates – we’ll never clip the ticket. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Industry-leading omnichannel shipping communications Keeping customers informed about their order status and shipping updates is crucial in omnichannel eCommerce. Create branded email notifications and tracking pages, enhancing the customer experience. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### The world’s leading carriers, at your fingertips Flexibility is key when fulfilling orders across different sales channels with varying shipping requirements. [Leverage multiple carriers](https://starshipit.com/multi-carrier-shipping.md) to find the most cost-effective shipping solutions, right from within Starshipit. - [Book a demo](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Simplify your omnichannel shipping reporting Understand your omnichannel [shipping performance](https://starshipit.com/shipping-reporting.md). Analyse real-life performance data and make informed decisions. See if carriers are meeting key shipping delivery KPIs. Create your own shipping reports. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Everything you need for omnichannel shipping success ### Learn more with a personalised demo Want to chat with an expert about how our omnichannel eCommerce solutions could work for you? Book a demo with our team today! Or, take a tour right now. - [Book a demo](https://starshipit.com/book-an-appointment.md) - [Take a tour](https://app.storylane.io/share/zo4d54dk0zpm) ## Start your 30-day free trial today ## Omnichannel shipping FAQs ### What is omnichannel shipping? Omnichannel shipping connects fulfilment across the places you sell and fulfil from, such as your online store, warehouse and retail locations. The aim is to give customers consistent delivery choices while making orders easier for your team to manage. A strong setup relies on accurate stock, clear routing and practical fulfilment processes. ### Can I fulfil online orders from a retail store? Yes. Ship-from-store lets retailers fulfil an online order from a retail location instead of only a central warehouse. It works best when stock, store capacity and courier collection arrangements are clear. Set routing rules around the conditions your team can reliably meet at each location. ### Can I standardise shipping rules across different locations? Yes, you can use rules to make repeatable shipping decisions, such as choosing a carrier or service based on the order details. The right rules depend on your locations, carrier accounts and fulfilment workflow. [Explore rules, notifications and child-account guidance.](https://support.starshipit.com/categories/notifications-branded-tracking-rules-child-accounts) ### Can Starshipit support an own-fleet delivery operation? Starshipit can support an own-fleet or driver workflow alongside carrier shipping. Your team still needs to define service areas, dispatch processes and how delivery status will be updated. This can be useful where local delivery control matters, but it should be tested against your operational process first. ## https://starshipit.com/ecommerce-shipping-and-fulfilment # eCommerce Shipping and Fulfilment | Starshipit Streamline your eCommerce shipping and fulfilment from one centralised platform. Save 60% on handling time and reduce shipping costs. Canonical URL: https://starshipit.com/ecommerce-shipping-and-fulfilment ### All-in-one eCommerce shipping and fulfilment platform We're the shipping and fulfilment solution that helps eCommerce retailers save time, deliver great shipping experiences and achieve operational excellence. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) #### Australasia’s most trusted eCommerce shipping solution ### HiSmile ### Hello Molly ### Lorna Jane ### Quiksilver ### Showpo ### Animates ### Bendon Logo #### Rates at checkout Choose your couriers, negotiate your rates and give your customers [delivery options](https://starshipit.com/choice-at-checkout.md) and transit times at checkout. #### Fulfilment automation Cut hours off your shipping process every week. Generate shipping labels, autocorrect invalid addresses, set rules to assign couriers and more. #### Branded tracking pages and notifications Deliver great shipping experiences and keep your customers informed at every stage of the shipping process with [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and notifications. #### Branded returns Offer a smooth [return process](https://starshipit.com/branded-returns.md). Empower customers to generate their own shipping labels and initiate a return. #### Don’t just take it from us #### Major couriers & eCommerce platforms supported ### Australia Post ### Shopify ### Adobe Commerce ### DHL eCommerce ### BigCommerce shipping app ### Couriers Please shipping #### Start your 30-day free trial today Starshipit offers free onboarding, training, and local support. Our shipping experts are always happy to help you, whether you send 10 orders per week or 10,000. - [Start free trial ](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.164249398.865360119.1663533392-3843744.1658709937) ## https://starshipit.com/ecommerce-shipping-rates # Live shipping rates Show live shipping rates, delivery estimates and checkout rules that reflect each order. Starshipit helps retailers protect margins and give customers clearer delivery choices. Canonical URL: https://starshipit.com/ecommerce-shipping-rates ### Live shipping rates at checkout for eCommerce retailers **Give customers clearer delivery costs before they buy.** Starshipit helps retailers show live carrier rates, delivery estimates and service options at checkout, with rules to manage margins, regions and shipping offers. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx?) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Trusted by 30,000+ retailers to manage shipping rates, carrier services and delivery workflows.** ### Animates ### Lorna Jane ### Princess Polly ### Quiksilver ### Hello Molly ### Harrolds ### Real results: Meshki gives shoppers more delivery choice With Starshipit, Meshki offers same-day, express and standard shipping across 8 services and 5 carriers. Customers can choose the option that fits their order, location and delivery expectations. “This means customers can choose a shipping option that works best for them, which makes our brand really competitive.” _Damien Park-Nielson, Head of Operations at Meshki_ - [Read the full case study](https://starshipit.com/case-study/meshki.md) ### How Starshipit Live Rates works **Live Rates connects your carrier services to the delivery choices shoppers see at checkout.** You choose the rates, services and rules, then Starshipit shows relevant options based on the order, destination and customer delivery needs. Once the customer buys, your team can keep working in the same shipping flow: print labels, dispatch with the right carrier and send tracking updates. ### Shape the delivery options customers see **Use Starshipit's checkout rules to decide which delivery choices appear for each order. Show real-time carrier rates, prioritise preferred services, hide services that do not fit, add margins or surcharges, and create free-shipping offers by order value or destination.** This helps when shipping costs change by package size, remote delivery zone, express service or international destination. ### Connect checkout rates to fulfilment workflows Once the customer chooses a service, your team can move straight into fulfilment. [Print labels](https://starshipit.com/shipping-labels.md), send tracking updates and dispatch through the right carrier from the same platform. ### Use your negotiated carrier rates Bring your own carrier accounts into Starshipit and display the rates configured for those services. Your team gets more control without maintaining separate manual rate tables or switching between carrier portals. ### Add margins, surcharges and free shipping rules Use checkout rules to add margins or surcharges, prioritise preferred services, customise service names and create free-shipping offers where they fit the order value or destination. ### Calculate rates from the order and destination Live shipping rates are calculated from the order details, destination, carrier service and pricing configured in Starshipit. This helps retailers show shipping costs that better reflect the real cost of fulfilling each order. ### Show relevant services by region For international orders, show delivery services that fit the customer's destination. If your setup supports [duties and taxes at checkout](https://starshipit.com/duties-and-taxes.md), you can also show landed costs upfront so shoppers are less likely to be surprised by cross-border charges at delivery. ### Which checkout shipping rate setup is right for you? **Different rate setups suit different stages of growth.**** The right choice depends on how much your shipping costs vary by order size, destination, carrier service and customer expectation.** - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx?) - [Compare your options with a shipping expert](https://starshipit.com/book-an-appointment.md) ## Live shipping rates FAQs ##### **What is the difference between live shipping rates and flat-rate shipping?** Flat-rate shipping charges the same amount regardless of the order, destination or service selected. It is simple to manage, but it can overcharge some customers and under-recover costs on others. Live shipping rates calculate checkout shipping costs from carrier pricing and order details, helping retailers show more accurate delivery options. ##### Should I use flat shipping rates or live rates at checkout? Flat rates can work when your delivery costs are predictable and you understand the margin on each order. Live rates are worth considering when costs vary by destination, parcel size or service. They can show carrier-calculated options on supported platforms, using the order and delivery information available. Check your platform eligibility, product data and carrier services, then compare representative carts before deciding. ##### **Can I add margins, surcharges or free shipping rules?** Yes. Starshipit Live Rates supports configurable checkout rules, including margins, adjustments, surcharges, service prioritisation and free-shipping offers. This helps retailers balance customer choice with margin control, especially when shipping costs change by weight, destination, carrier or service level. ##### **Do live shipping rates use my negotiated carrier rates?** Yes. Starshipit Live Rates uses the carrier pricing configured in Starshipit, including negotiated carrier rates where those accounts and services are connected. This helps retailers bring their own carrier relationships into checkout instead of maintaining separate manual rate tables. ##### **Can Starshipit show Shopify live shipping rates?** Starshipit can support live shipping rates for Shopify when the right Starshipit setup and Shopify checkout requirements are in place. Checkout-rate access can depend on the merchant's Shopify plan and configuration, so confirm your setup before relying on live rates in Shopify checkout. ##### **How can I configure my eCommerce shipping rates?** You can offer live rates at checkout, use table rates or flat rates, then apply shipping rules to assign services, cover costs and guide customers towards the right delivery option. Starshipit helps retailers control how eCommerce shipping rates appear before customers complete their purchase. ## Ready to show live shipping rates at checkout? ## https://starshipit.com/ecommerce-shipping-uk # eCommerce shipping: Guide for UK retailers With the fourth-largest eCommerce market, it's more important than ever that UK retailers have a comprehensive shipping solution – and strategy – in place. Canonical URL: https://starshipit.com/ecommerce-shipping-uk ### eCommerce shipping: A guide for UK retailers It’s more important than ever that UK retailers have a comprehensive shipping and fulfilment strategy (and technology solution) in place. Read on to discover why or contact us to speak to a shipping expert. - [Chat to us](https://starshipit.com/book-an-appointment.md) It’s an understatement to say that eCommerce has grown by a lot – and in a short space of time. The UK alone has the fourth-largest eCommerce market globally, sitting just behind Japan. The COVID-19 pandemic only served as an accelerator for eCommerce deliveries – [87%](https://www.statista.com/topics/2333/e-commerce-in-the-united-kingdom/?&_ga=2.33767464.848940310.1656882793-1538484001.1646615388#dossierKeyfigures) of households made online purchases during 2020 alone. #### Ready for growth Businesses of all sizes now have access to a market that’s more primed for eCommerce than ever before. But success in the eCommerce space isn't guaranteed. UK retailers need to understand that to win in this space, they’ll need to invest in the right eCommerce shipping solutions. #### Shipping, meet automation Thankfully, eCommerce market growth has also seen the development of powerful new shipping solutions. This is to say, eCommerce shipping platforms able to deliver a great customer experience while streamlining the entire shipping process. ### On this page 1. Introduction 1. Get shipping right 1. Why you need an Commerce strategy 1. International shipping from the UK 1. Intro to shipping automation 1. Deliver better shipping experiences ### 1. Introduction to eCommerce shipping in the UK Before getting into [shipping solutions](https://starshipit.com/features.md), it’s helpful to understand the space in more detail – especially in the United Kingdom. But first, a definition. What does eCommerce shipping mean? eCommerce shipping is everything required to transport a product purchased online – from the retailer to the end customer. In the UK, recent years have seen a significant uptick in the volume of online shopping. The pandemic is a primary reason – and a gateway to further growth – but the convenience for both consumers and retailers alike can’t be ignored. #### Online shopping in the UK, by the numbers - By the end of January 2021, online grocery sales had risen [121%](https://nielseniq.com/global/en/?_ga=2.138735290.848940310.1656882793-1538484001.1646615388), totaling £1.4 billion in sales with £770 million alone coming from new customers. - UK eCommerce revenue is expected to grow at an annual rate [5.16%](https://www.statista.com/outlook/dmo/ecommerce/united-kingdom?_ga=2.138735290.848940310.1656882793-1538484001.1646615388) through 2025. See graph. - UK online shoppers spent 82 billion hours on shopping apps during 2020, an increase of [30%](https://osome.com/uk/blog/2021-ecommerce-trends/?_ga=2.37596201.848940310.1656882793-1538484001.1646615388) from the previous year. It’s clear that eCommerce is growing, with no sign of slowing down in the next few years. For retailers, getting the right mix of software solutions – especially in the shipping software space – will be a key to success. But change is tricky. It can be a hard task to think about changing business processes that have worked in the past – especially when it comes to shipping. For the retailers wanting to stick with traditional shipping setups, it's important to consider the 'why' of new approaches. How much time do retailers lose to inefficient shipping? How much money? Beyond improving the day to day for retailers, [new shipping solutions](https://starshipit.com/blog-content/four-common-ecommerce-challenges-starshipit-solves.md) can set businesses up for success over the long term. ### 2. Importance of getting eCommerce shipping right Back in 2000, the founders of Netflix offered to sell their growing company to Blockbuster for $50 million. Blockbuster turned them down. Netflix is now worth $176 billion, and Blockbuster is a distant memory. It’s a great example of how important it is to keep an ear to ground when it comes to new ways of solving existing problems. With eCommerce such an important channel, it’s essential retailers consider the benefits of new shipping solutions. #### Why maintaining the status quo is costing retailers - Harder to scale: Manual shipping processes mean more staff in order to scale efficiently – which costs time and money. - Frequent human error: Filling out [shipping labels](https://starshipit.com/shipping-labels.md), submitting [customs documents](https://starshipit.com/international-shipping.md) and managing returns processes raise the risk of error. - Unable to access new shipping innovations: Maintaining manual shipping processes makes it hard to access new integrations, software solutions and capabilities. Basically, maintaining existing approaches to eCommerce shipping puts retail businesses on the backfoot, as opposed to priming them to succeed as the market continues to grow. ### 3. eCommerce strategy: Why it’s important and how a shipping solution can help An eCommerce shipping strategy, with a powerful shipping solution at the core, is the best way for retailers to set themselves up for success. This means retailers can ensure that this vital part of their business runs efficiently, and customers always receive the best experience. Oh, and they’ve got a solution which is always improving and keeping up with industry changes. #### Why Starshipit? Starshipit is an eCommerce shipping platform designed from the ground up for the needs of modern retailers – of all sizes. It allows businesses to fully automate their fulfilment processes, easily print courier labels either one at a time or in bulk, and it simplifies the process of customs and shipping documentation. Starshipit also makes shipping internationally as easy as shipping a package down the road. #### The key principles of shipping software Importantly, this shipping software is also built on some important principles: - 💰 Retailers should be able to negotiate their own shipping rates with couriers, instead of being forced to use pre-set rates. - 🚚 Starshipit works seamlessly with the most popular [eCommerce platforms](https://starshipit.com/integrations.md) (Shopify, WooCommerce), and integrates with couriers throughout the UK (Royal Mail, DHL, Evri). If a platform or carrier isn’t supported, developer-friendly APIs make it an easy problem to solve. - 📞 Technical support should be available for all customers, whether it’s a small business shipping out of a garage or a large multi-national. ### 4. International shipping from the UK: Unlocking retail growth For a retail business, international shipping is one of the best ways to unlock further growth. According to one report carried out by DHL, online retailers boosted their sales by 10-15% on average by extending their offerings to international customers. ### Easy international shipping With the right shipping solution in place, international shipping from the UK to other markets is as easy as shipping a package from London to Manchester. In fact, even shipping from the UK to Australia becomes one of the simplest parts of a shipping process. #### Automate international shipping Using a shipping platform like Starshipit enables retailers to automate much of the difficulty that comes along with international shipping. Take Harmonised System (HS) codes as an example. Customs authorities across the globe use this product classification system to assess [duties and taxes](https://starshipit.com/duties-and-taxes.md). Starshipit will, depending on the platform, automatically import these HS codes and the country of origin. The app will also automatically generate customs documentation. Read our case study with customer Lorna Jane on this exact topic: - [How to scale an eCommerce business with Lorna Jane](https://starshipit.com/case-study/lorna-jane.md) ## Top tips for international shipping success ### Give your customers options Global customers prefer [delivery options](https://starshipit.com/choice-at-checkout.md), so make sure you offer both affordable and fast courier options. ### Make returns as easy as possible Ensure your returns process is a breeze by both having a returns policy and displaying your returns policy at checkout in the language of your target market. ### Manage your brand Develop a consistent [post-purchase](https://starshipit.com/post-purchase.md) brand experience by using branded tracking emails. ### 5. How retailers use powerful shipping software to run fulfilment operations We’ve explored the importance of an eCommerce delivery strategy and the important role a robust shipping solutionplays. Below, we’ll explore how retailers are making use of Starshipit today to get more orders out to more customers, with fewer speed bumps. The [courier integrations](https://starshipit.com/integrations.md) you’d expect: > “I use this app to integrate with the Royal Mail and couriers. It is extremely adaptable and saves not only hours of admin time but also massively reducing human error issues. Support has been very helpful, and it's provided excellent value for money.” – Kate’s Clothing. World-class support, for every customer: > “I'm pretty hopeless when it comes to technical things but starshipit does all the thinking for you. I'm super impressed. [Customer support](https://starshipit.com/contact-support.md) is also very good.” – Savvy Touch. Save hours every week: > “We use this app every day. It totally changed our logistics in an incredibly positive way. We save hours of work each week by integrating your shipping and tracking with Starshipit. The app is easy to set up and integrate with your store and the support is always timely and incredibly helpful. Look no further – your label solution is here.” – Sluggers Swimwear Pty Ltd. Read these reviews and many others on [our Shopify listing](https://apps.shopify.com/starshipit/reviews?page=3&_ga=2.230344213.848940310.1656882793-1538484001.1646615388). #### Starshipit integrates with leading eCommerce platforms and couriers: ### Royal Mail ### Shopify ### DHL eCommerce ### BigCommerce shipping app ### EVRi ### WooCommerce ### Deutsche Post ### Amazon ### 6. Make shipping one of the best parts of your retail experience With [eCommerce set for continued growth in the UK](https://ecommercedb.com/en/markets/gb/all?_ga=2.261357828.848940310.1656882793-1538484001.1646615388#:~:text=The%20eCommerce%20market%20in%20the,rate%20of%2029%25%20in%202021.), retailers need to create shipping strategies focused on shipping software. This means shipping solutions that can save time and money now, while giving retailers the ability to scale easily. And, most importantly, the tools to deliver a great customer experience. Starshipit is a shipping solution designed from the ground up for eCommerce. With seamless integrations with all leading platforms and couriers, as well as a host of innovative features designed to [introduce efficiencies](https://starshipit.com/blog-content/starshipits-self-service-channels-empower-online-retailers-to-keep-shipping.md) into your shipping process, there’s no better tool for UK retailers looking to set themselves up for the future. ## https://starshipit.com/enterprise-shipping-software # Enterprise Streamline high-volume shipping with Starshipit. Automate processes, integrate carriers, and save time and money with our enterprise shipping software. Canonical URL: https://starshipit.com/enterprise-shipping-software ### Enterprise shipping software for retail success Discover Starshipit, the enterprise shipping software trusted by the world’s leading brands. Automate your fulfilment, integrate your carriers and platforms, and save time on every order you ship. - [Book a demo](https://starshipit.com/book-an-appointment.md) - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ##### **Enterprise shipping software trusted by ****world-leading retail brands** ### Harrolds ### Quiksilver ### Culture Kings ### Animates ### Health Post ### Lorna Jane ### Oz Hair & Beauty ### Princess Polly ##### Multi-carrier API ### Enhance your logistics with adaptable APIs Integrate essential shipping capabilities into any custom platform, [WMS](https://starshipit.com/warehouse-management.md), ERP, or marketplace. Reduce engineering requirements and accelerate your time-to-market. - [View API docs](https://api-docs.starshipit.com/) ##### **Connect with all ****major carriers and platforms** Integrate with Starshipit and instantly gain access to our pre-built integrations with carriers, IMS and WMS systems, [sales channels](https://starshipit.com/integrations.md) and much more. Don’t see a platform listed? [Our API](https://starshipit.com/api-info.md) makes it easy to connect to your existing tech stack. - [View integrations](https://starshipit.com/integrations.md) ###### Pre-checkout ### Manage your shipping costs with Starshipit Starshipit gives you complete control over your [shipping costs](https://starshipit.com/shipping-costs.md). In contrast to other enterprise retail software, Starshipit lets you bring your own negotiated carrier rates without penalties or additional per-label fees. Easily compare rates across different carriers, apply margins and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### At checkout ### Offer customers a choice of delivery options Increase your conversions by deciding which [shipping options to display at checkout](https://starshipit.com/choice-at-checkout.md), including standard, same-day, evening express and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### In the warehouse ### Tools for the modern warehouse Access a range of enterprise shipping software features to speed up cumbersome warehouse processes and reduce the chance of human error. Print labels, simplify pick and pack from our mobile app, auto-correct addresses, and much more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### During delivery ### Keep customers in the loop with tracking pages and notifications Use [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and [notifications](https://starshipit.com/shipping-notifications.md) to keep customers informed at every stage of the shipping process, effectively reducing your help desk queries and ensuring customers get a great delivery experience. - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### Post-purchase ### Streamline returns with a self-service portal Get the enterprise shipping software which lets you offer a seamless, automated [self-service returns](https://starshipit.com/branded-returns.md) experience to your customers, using your own branded returns portal. - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### Reporting ### Data driven insights at your fingertips Use [shipping reports](https://starshipit.com/shipping-reporting.md) to analyse your data and make informed decisions. See if carriers are meeting key delivery KPIs and create your own shipping reports with the click of a button. - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### Security ### Single Sign-On (SSO) Integrate your existing identity providers (IDPs) with Starshipit, providing a [seamless and secure login experience](https://support.starshipit.com/hc/en-us/articles/10659444958479-Single-sign-on-SSO?_gl=1*1ournts*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuMTgyMTY3MjgzOS4xNzI3NzI5MTMwLjE3Mjc3MjkyNzk.&_ga=2.65971118.1820897364.1727641481-1631464433.1659067778) for your users. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Streamline your warehouses without expensive hardware Simplify your logistics with the Starshipit warehouse app. Our app makes it easy for staff to pick and pack orders efficiently using any iOS or Android device. With built-in barcode scanning and real-time order management, you can manage your entire warehouse workflow from anywhere – no need for costly hardware. Empower your team to pick, pack, and ship with ease, reducing errors and improving order fulfilment times. - [Learn more](https://app.starshipit.com/Dashboard/SignUp.aspx) ##### **Connect with all ****major carriers and platforms** Integrate with Starshipit and instantly gain access to our pre-built integrations with carriers, IMS and WMS systems, sales channels and much more. Don’t see a platform listed? [Our API](https://starshipit.com/api-info.md) makes it easy to connect to your existing tech stack. ### Shopify ### DHL Express ### FedEx shipping ### Australia Post ### WooCommerce ### UPS shipping software ### Rendr ### Aramex shipping ### Cin7 Omni ### Peoplevox ### BigCommerce shipping app ### Dedicated support – every step of the way ### Expert-guided migration for effortless fulfilment When you choose Starshipit as your enterprise shipping software, you won't experience any disruptions in your fulfilment operations. Our expert team will work closely with you to ensure a smooth transition that keeps your business running without a hitch. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Cross-border shipping made easy We simplify the complexities of [international shipping](https://starshipit.com/international-shipping.md). [Duties and taxes](https://starshipit.com/duties-and-taxes.md) are made easy with automation. Stay confident and compliant with the latest regulations and requirements for cross-border shipping. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Ship from multiple locations Manage your omnichannel operations from one dashboard to ship efficiently and speed up delivery. Operate out of multiple warehouses with one central overview, set up [in-store fulfilment](https://starshipit.com/ship-from-store.md), split orders across locations and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Enterprise-grade secure shipping ## Let’s optimise your high-volume shipping ## Enterprise shipping FAQs ### Can Starshipit connect to our existing systems? Starshipit connects with supported eCommerce platforms, carriers and other systems, and its API can support custom integrations where appropriate. The right approach depends on your data flows and operational requirements. [Read the API overview.](https://support.starshipit.com/articles/115004758523-starshipit-api-overview) ### How can enterprise teams manage multiple carrier services? A central shipping platform helps enterprise teams work from one process while retaining the carrier services each location needs. Starshipit brings connected carrier accounts into one workflow for labels, tracking and rules. Establish shared governance first, then allow exceptions only where local operations genuinely require them. ### How can enterprise retailers standardise shipping across locations? Standardisation starts with shared carrier, label, notification and routing processes, while allowing for real differences between locations. Starshipit can help centralise shipping workflows and automate repeatable decisions. Plan the rollout around your account structure, warehouse processes and the local carrier services each location needs. ### Can I keep different brands’ shipping settings separate? Starshipit supports account structures for businesses that need separate brand or location settings with central oversight. Choose the structure around who fulfils orders, which courier accounts they use and where branding and access need to differ. Confirm the parent and child account behaviour for your setup before connecting stores. ### How should an enterprise prepare for a shipping-platform rollout? Map your current order sources, carrier accounts, locations, label formats, notification needs and exception processes before implementation. This gives your team a clear baseline for testing. Roll out in stages where practical, with owners for data, operations and customer communication, rather than changing every workflow at once. ## https://starshipit.com/faqs # Shipping automation FAQs Got questions about our shipping and fulfilment automation platform? Learn more by reading our extensive FAQs. Learn everything you need to know. Canonical URL: https://starshipit.com/faqs ### FAQs **Got a quick question? We might have answered it already. **Don't see your question here? Our team of friendly shipping experts would love to hear from you. - [Get in touch](https://starshipit.com/contact-sales.md) ## General ### What is Starshipit? Starshipit is the leading provider of integrated and automated fulfilment solutions for online businesses of every age and stage. Integrating with a large range of couriers and [eCommerce platforms](https://starshipit.com/integrations.md), Starshipit streamlines every step of your fulfilment process, reduces handling time, minimises human error, and improves customer experience. ### What is fulfilment automation? Fulfilment automation enables online retailers to automate manual, time-consuming processes during the checkout, dispatch and customer engagement processes, so they can focus their human resource on more important tasks. Read our ‘What is [fulfilment automation](https://starshipit.com/fulfilment-automation.md)?’ article. ### Is Starshipit an aggregator? No. Starshipit shares our great relationships with the world’s leading domestic and international courier companies with our customers, so they can negotiate the best shipping rates with them directly. While an aggregator displays different shipping rates that might appear to be cheaper than standard rates, they also clip the ticket. By negotiating with the courier companies directly, our customers get cheaper rates and better service. ### When’s the best time to switch over to Starshipit & how long will it take to get up & running? As with implementing any new processes or software, it’s best to do so when you have time to give it the attention it can require. In saying this, we have a comprehensive knowledge base, and great support to ensure we can have you up & running in days (sometimes even minutes!). We also offer a 30-day free trial to enable you to get set up and start printing labels, sign up here today. ### I’m a rental business, how can Starshipit facilitate this? Being a rental business, it’s likely you’re offering return labels with each order, ensuring that your products are returned in a timely fashion. Starshipit can facilitate this by either setting a rule to automatically print return labels with each outgoing order, or create a return after the item has been shipped. ## Features ### What can Starshipit do? Eliminate the need for manual data entry and reduce delivery errors with beautiful and intuitive shipping software that does the hard work for you. Human error is a thing of the past thanks to address validation and auto-correction. Customs and shipping documentation are automatically completed and submitted, and shipping labels can be bulk printed at the click of a button, reducing time spent packing and sending orders. Starshipit makes it easy to connect with customers and keep your brand front of mind too. Automatically send branded tracking emails and email or SMS notifications at every stage of the delivery journey to reduce the number of “Where’s my parcel?” enquiries your support team has to manage. See all features. ### What if I use different sales channels? Whether you sell via your own online store, an online marketplace, instore, over the phone, or all of the above, Starshipit imports orders from as many sales channels as you use into one centralised spot, so no order is left behind. See all features. ### What if I have multiple stores or warehouses? It doesn’t matter how complex your supply chain is, Starshipit will bring it all together into one convenient hub to support the most efficient means of distribution. Want to ship from the nearest store instead of a centralised warehouse? Can do. It’s all possible with Starshipit’s child account functionality. See all features. ## Integrations ### What platforms do you integrate with? Starshipit integrates with the world’s leading eCommerce and SaaS platforms like Shopify, Adobe Commerce, BigCommerce, and WooCommerce, online marketplaces like Amazon, eBay, and Trade Me, inventory management platforms like Cin7 and TradeGecko, and accounting software like Xero and MYOB. See all integrations. ### What couriers do you integrate with? Starshipit integrates with the world’s leading domestic and international carriers, including DHL Express, DHL eCommerce, Royal Mail, Australia Post, NZ Post, DPD, Seko, Aramex, and Toll. See all carriers. ### What if you don’t integrate with a platform that we use? Starshipit integrates with the world’s leading online platforms. If you use one that we don’t integrate with, you could use the Starshipit API to build your own integration. We also have a [Zapier](https://starshipit.com/zapier-shipping.md) integration which allows businesses to connect Starshipit to more than 2000 other web services. We’re always adding new partners too, so let us know if you have any suggestions. ### What if you don’t integrate with a courier that we use? Starshipit provides a plain label option within the app, which you can use for up to five courier providers that aren’t supported. Our plain label functionality allows a business to use a courier provider that we don’t currently integrate with. We’re always adding new partners too, so let us know if you have any suggestions. ### What if I want to build my own integration? Our API takes Starshipit a step further by enabling businesses to take advantage of our technology with a bespoke integration. Visit the Developer’s Centre to get started. ## Support ### If I have questions or problems, how do I get help? A dedicated, expert Support team is on standby to help you with any question or problem you might have. We also have a self-service Knowledge Base that’s full of tips, tricks and troubleshooting advice. Our Customer Success team is also available to help you get the most out of your Starshipit plan. Contact Support. ### Does it cost to access support? No. Unlike some of our competitors, we offer free, expert support to every one of our customers, regardless of the plan they’re on. ## Pricing ### Do you offer a trial? Yes. Starshipit offers a free 30-day trial to all new businesses – and you don’t need to enter your credit card details either. Sign up for a free 30-day trial. ### How much does Starshipit cost? Starshipit offers pricing plans that suit every business, regardless of their age, stage or shipping volume. See our pricing plans. ## https://starshipit.com/free-trial # Try Starshipit for free Sign up for a free 30-day trial (no credit card details required) and find out how Starshipit could help your business deliver better shipping experiences. Canonical URL: https://starshipit.com/free-trial ### Are you ready to deliver better shipping? Get going in minutes. Enter your data, or explore our demo store with no credit card required, and support on hand to help you succeed. Try us free for 30 days. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Why use Starshipit? - Generate shipping labels - Automatically send SMS and email notifications - Display accurate shipping rate calculations - Generate packing slips, manifests and customs documentation - Integrate with the platforms and couriers you already use - Look up addresses and auto-populate fields - Simplify the returns process - And so much more - [Start your free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) **Shipping automation trusted by 30,000+ retailers globally** ### Animates ### Culture Kings ### HiSmile ### Lorna Jane ### Meshki ### Quiksilver ### Princess Polly ### Health Post ### Acer ## https://starshipit.com/fulfilment-automation # Fulfilment automation Use Starshipit fulfilment automation software to reduce handling time, create packing slips, shipping manifests and customs documentation. Canonical URL: https://starshipit.com/fulfilment-automation ### Fulfilment automation for retailers **Discover how Starshipit’s shipping automation features can help you save time and reduce costs for every order you send.** Automate label printing, order notifications, assigning carriers and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers use Starshipit for fulfillment automation worldwide** ### Culture Kings ### Quiksilver ### Lorna Jane ### HiSmile ### Healthylife ### Stax ### Princess Polly ### Moustache Republic ### Marle logo ### Luna Rae ### Starshipit: Easy, effective shipping automation software Save hours every week with Starshipit’s automated shipping software. Automate every step of your shipping process, from label printing and order notifications to generating [packing slips](https://starshipit.com/order-fulfillment-software.md), manifests, and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Hello Molly reduced dispatch headcount by 15-20% with shipping automation “Integrating Starshipit with our WMS as well has helped us streamline and reduce the time it takes to fulfil orders. In the first year after implementation, we reduced our dispatch headcount by around 15 to 20%, while maintaining the same output level. That’s helped us lift throughput as we’ve grown, without dispatch labour having to grow at the same rate.” _Mario Eisa, Supply Chain Director at Hello Molly_ - [Read the full case study](https://starshipit.com/case-study/hello-molly.md) ### Automate your shipping with smart rules, locally and globally **Take control of your shipping process with the rules engine.** Automate tasks like covering shipping surcharges, splitting orders, correcting invalid addresses, setting [delivery options](https://starshipit.com/choice-at-checkout.md), and [customs documentation](https://starshipit.com/international-shipping.md). Manage your orders based on destination, weight/size, SKU and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Increase your checkout conversions with shipping automation **Boost your sales by optimising your checkout process with shipping automation.** Take control with customisable automation rules: display preferred delivery options, show [live rates at checkout](https://starshipit.com/ecommerce-shipping-rates.md), and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Simplify order imports and multi-courier management **Save hours every week with Starshipit's automated shipping system.** Seamlessly import orders from all your [sales channels](https://starshipit.com/integrations.md) and use automation rules to assign them to various carriers. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Print shipping labels in one click with shipping automation **Generate and print shipping labels directly from your dashboard.** Whether you need to print in bulk or individually, or download them as a PDF, it's all possible. Have a barcode scanner? Simply scan your packing slip to print a label instantly. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Manage and reduce your shipping costs in one platform **Starshipit provides a single dashboard to compare live rates from all your carriers.** Use your own rates with no extra fees per label, create automation rules to assign the cheapest carrier for each order, add margins, and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Take your pick and pack on the go with our warehouse app **Streamline your warehouse workflow with the Starshipit ****[pick and pack mobile app](https://starshipit.com/mobile-fulfilment.md)****.** With built-in barcode scanning and real-time order management, you can efficiently pick and pack orders directly from any iOS or Android device. - [Learn more](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Your complete solution for automated fulfillment From the moment a customer places an order to its arrival on their doorstep, Starshipit automates manual processes, reduces human error, and saves you money. **Discover why retailers love Starshipit:** ### Learn more about automated shipping with Starshipit The following resources contain more information about the different areas of our automated shipping software: - [Shipping labels](https://starshipit.com/shipping-labels.md) - [Manage shipping costs](https://starshipit.com/shipping-costs.md) - [Multi-carrier management](https://starshipit.com/multi-carrier-shipping.md) ## Fulfillment automation FAQs ##### What is fulfilment automation? Fulfillment automation is the use of technology and software (like Starshipit) to streamline and manage the process of receiving, processing, and delivering customer orders. ##### What are the benefits of fulfilment automation? Fulfilment automation can save time and money by reducing manual processes, minimizing human errors, speeding up order processing, improving accuracy, and enhancing the overall customer experience. ##### Can I generate packing slips, manifests, and customs documentation automatically? Yes, you can save hours every week by automatically generating packing slips, shipping labels, and manifests. For international shipments, Starshipit can automatically generate and submit customs documentation. ##### Can Starshipit integrate with my existing platforms and couriers? Yes, [Starshipit integrates with eCommerce platforms](https://starshipit.com/integrations.md), IMS, [WMS](https://starshipit.com/warehouse-management.md), online marketplaces, accounting software, and the world's leading domestic and international couriers. ##### Can I automate which courier and service each order uses? Yes. You can use shipping rules to choose a courier or service from order details such as destination, weight or shipping method. For example, a customer's standard or express choice can guide the service used at dispatch. Available actions depend on your courier setup, and rule allowances vary by plan. Test the rules with representative orders before applying them across your workflow. ##### What is shipping automation and how does it help eCommerce businesses? Shipping automation uses rules and connected order data to handle repeatable fulfilment tasks without the team making every choice manually. That can include carrier allocation, label creation, shipping documents and customer notifications. Starshipit provides multi-carrier shipping workflows, rules-based allocation and automated email or SMS tracking updates. ##### What does shipping software do between an online order and courier collection? Shipping software brings orders from supported sales channels into a shared workflow, helps choose shipping services, creates labels and passes tracking information back through supported connections. Your courier still transports the parcel. The exact steps depend on your platforms, couriers and fulfilment process, so test the complete order journey when comparing options. ##### Does Starshipit automatically update order status and tracking? Yes, with Starshipit's write-back feature, you can automatically update the order status and tracking number in the source platform. ##### How does address validation work? Starshipit can autocorrect invalid addresses with just one click, ensuring customers receive their orders even if they enter incorrect address details. ##### Can I use Starshipit for in-store fulfilment? Yes, you can reduce transportation costs and lead times by fulfilling orders from your eCommerce channels with inventory held in your physical stores using Starshipit's automation. ##### How can I save time on address entry? Starshipit offers automatic address look-up and population, saving time and reducing the number of non-delivered parcels due to input errors. ##### How do I cut down the time spent on shipping? The quickest wins usually come from removing repeated decisions: choosing a carrier, creating labels, checking addresses and sending delivery updates. Set rules for the decisions your team makes every day, then review exceptions instead. Starshipit brings those shipping workflows, label creation and notifications into one platform. ##### Can fulfilment automation help with international shipping? Yes, fulfilment automation can simplify international shipping by automatically generating and submitting customs documentation, calculating international shipping rates, and ensuring compliance with international shipping regulations. ## Start your 30-day shipping automation free trial today ## https://starshipit.com/ # Home The shipping and fulfilment platform for Australian and NZ retailers. Automate labels, manage 60+ carriers and send shipping notifications to keep customers updated. Try it free. Canonical URL: https://starshipit.com ### Deliver great shipping experiences Starshipit is an eCommerce shipping software for growing retailers. Automate labels, carriers and tracking, connect your fulfilment workflows as your business grows, and give customers a great delivery experience without more manual work. - [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Shipping automation trusted by 30,000+ retailers globally** ### Lorna Jane ### Showpo ### Harrolds ### Princess Polly ### Oz Hair & Beauty ### HiSmile ### Health Post ### Culture Kings ### Animates ### Healthylife ### LSKD ### Stax ### Quiksilver ### Acer ###### Our Product ### One shipping platform for labels, carriers and tracking Automate your entire shipping process while delivering better experiences for your customers. Connect your eCommerce platform to 60+ couriers, compare shipping rates, print shipping labels, autocorrect addresses, set up automations and more. - [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Learn more](https://starshipit.com/fulfilment-automation.md) ### One platform for every step of fulfilment Bring every step of eCommerce fulfilment together, from checkout to returns. Choose the tools you need to move orders faster, cut manual work and stay in control as your operation grows. ###### In the warehouse ### Speed up order fulfilment with fewer errors Improve warehouse efficiency with barcode scanning, guided picking and warehouse management tools. Keep inventory, warehouse workflows and fulfilment connected so your team can pick, pack and process orders faster. - [Explore Pick & Pack App](https://starshipit.com/mobile-fulfilment.md) - [Explore Warehouse Management](https://starshipit.com/warehouse-management.md) ###### Ship smarter ### Automate shipping and reduce fulfilment costs Automatically choose the right carrier, validate addresses, print shipping labels and generate shipping documents in seconds. Compare courier rates, automate shipping rules and use your own negotiated carrier rates with **no additional per-label fees**. - [Explore Shipping Automation](https://starshipit.com/fulfilment-automation.md) - [Explore Carrier Integrations](https://starshipit.com/integrations.md) ###### At checkout ### Protect your margins at checkout Show accurate live shipping rates and delivery estimates, so customers have clear choices while you protect profitability on every order. For cross-border sales, calculate and collect duties and taxes upfront so you can sell with confidence. - [Explore Live Rates](https://starshipit.com/ecommerce-shipping-rates.md) - [Explore Cross-border Duties & Taxes](https://starshipit.com/duties-and-taxes.md) ###### Delivery and returns ### Reduce delivery questions and simplify returns Keep customers informed with branded tracking pages and shipping notifications, helping reduce “Where is my order?” enquiries. Make eCommerce returns easier for customers and your team with a branded self-service returns portal. - [Explore Shipping Notifications](https://starshipit.com/shipping-notifications.md) - [Explore Returns Management](https://starshipit.com/branded-returns.md) ###### As you grow ### Stay in control across every location Manage multi-location fulfilment across warehouses, stores, brands and 3PL clients from one connected platform. Standardise workflows, keep teams aligned and stay on top of multi-brand and multi-warehouse operations. - [Explore Ops Manager](https://starshipit.com/ops-manager.md) Seamless integration with 100+ platforms & couriers: ### Adobe Commerce ### Shopify ### eStar ### Klaviyo shipping integration ### Uber ### Peoplevox ### Amazon ### stockinstore ### WooCommerce ### BigCommerce shipping app ### Brightpearl ### Cin7 Core ### Cin7 Omni ### Odoo shipping integration ### Zapier ### Order Desk ### Ecwid ### Squarespace ### Wix ### Rocketspark ### Xero shipping integration to manage orders ### MYOB ### NetSuite ### Unleashed software shipping ### Shipping and fulfillment automation for: **Starshipit is an award winning technology platform** ### 2024 VIP Awards Winner Innovation in Supply Chain and Fulfilment ### 2023 Nora Solution Partner Awards Winner ### 2022 Nora Solution Partner Awards Winner ### 2024 NZ Hi-tech Awards Finalist ### Best Software Companies in Australia & New Zealand ### New Zealand Tech Marketing Strategy of 2024 ### 2024 Retail Systems Awards Shortlisted ### 2023 ASCLA Finalist ### 2023 European eCommerce Awards Winner ### 2024 Global Brands Magazine Shortlisted ### 2024 UK Digital Excellence Awards Shortlisted ### 2021 Westpac Finalist #### We’re here to help ### Unlimited support ##### Talk to our shipping experts **When you’re stuck, we know how frustrating it can be.** That’s why we’ve got a dedicated, local team of shipping pros who are ready to hop on a call with you or get an email chain going. ##### Free onboarding for every customer **Get it right from the get-go. Our team will walk you through setting up Starshipit, step-by-step.** We’ll help you import information, configure the app to your business workflow and show you how to create automations. ## Explore retailers already using Starshipit ## Start your 30-day shipping automation free trial today ## https://starshipit.com/how-can-we-assist-you # How can we assist you Get in touch with our team of shipping experts. Our team can discuss your shipping problem and help you with a solution using Starshipit. Canonical URL: https://starshipit.com/how-can-we-assist-you ### Talk to one of our shipping experts Tell us about the problem you’re trying to solve and our shipping gurus can talk you through how Starshipit can help! ### Let us know how we can help ## https://starshipit.com/how-to-get-started # How to get started Master your Starshipit setup with ease! Explore our step-by-step guide to streamline your shipping & fulfilment process for ultimate efficiency. Canonical URL: https://starshipit.com/how-to-get-started ### Get started with Starshipit **Are you ready to deliver great shipping experiences? **Here’s everything you need to get up and running using Starshipit. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### Step 1 ### Create your Starshipit account First things first, sign up for your 30-day free trial to start setting up your Starshipit account. - [Try free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) ###### Step 2 ### Connect your platforms and couriers Plug in and start shipping immediately with integrations for eCommerce, IMS, [WMS](https://starshipit.com/warehouse-management.md) online marketplaces and accounting software – plus the world's leading domestic and international couriers. - [View our integrations](https://starshipit.com/integrations.md) ###### Step 3 ### Create a world-leading checkout experience Your customers want choice at checkout. Use Starshipit to offer multiple delivery options, including different couriers, time and price options. - [Learn more about choice at checkout](https://starshipit.com/choice-at-checkout.md) ###### Step 4 ### Keep your customers in the loop Use our branded tracking pages and shipping notifications (email and SMS) to keep customers informed and reduce support tickets. - [Learn more about branded tracking](https://starshipit.com/branded-tracking-page.md) - [Learn more about shipping notifications](https://starshipit.com/shipping-notifications.md) ###### Step 5 ### Print your shipping labels Print shipping labels from your thermal printer or download as a PDF. Using a barcode scanner? Scan the packing slip to automatically print a label. - [Learn more about printing shipping labels](https://starshipit.com/shipping-labels.md) ###### Step 6 ### Streamline your returns process Returns can be a time-consuming part of the shipping process. With Starshipit, you can create a branded returns portal, relieving staff of a significant time administration task. - [Learn more about branded returns](https://starshipit.com/branded-returns.md) ### We’re here to help **Starshipit offers free onboarding, training, and support – based right here in New Zealand. **Our shipping experts are always happy to help you, whether you send 10 orders per week or 10,000. - [Chat to our experts](https://starshipit.com/talk-to-our-experts.md) #### Automating shipping for over 30,000 companies every day ### Showpo ### HiSmile ### Lorna Jane ### Quiksilver ### Coast logo ### Zoraida ### Hello Molly ### Bendon Logo ### Health Post ### Boh Ranga ## Getting started FAQs ### What should I have ready before shipping-software onboarding? Bring a list of your order sources, courier accounts, fulfilment locations and the workflows you want to test. Prepare representative orders and product or package data, and identify who can approve changes in each connected system. Agree responsibilities, launch checks and the support handoff with your onboarding team before the switch. ### Do I need my own courier account before I can start using Starshipit? Not always. Starshipit offers plug-and-play options for selected carriers, so eligible businesses can start with a credit card; other carriers require an account arrangement. Choose the carrier services you need, confirm the relevant account requirements, and test a representative shipment before switching live orders to the new workflow. ### What should I test before going live with Starshipit? Before go-live, prove one complete order journey using your real setup: import, address correction, service selection, label printing, tracking writeback and manifest or close-out. Also test reprints and exception handling. This gives your operations team a practical check that the order source, carrier settings, printer and customer updates work together. ### Can I automate courier selection once I’m set up? Yes. Once orders are importing and carrier services are configured, rules can automate actions when orders enter Starshipit. Start with one repeatable decision, such as assigning a service by destination or weight, then test it against representative orders. Check your plan’s rule allowance before you expand the workflow. ## https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty # How to optimise your fulfilment processes and increase customer loyalty Find out what fulfilment is, the different ways of doing it efficiently, mistakes to avoid and tips for how to optimise your own fulfilment process. Canonical URL: https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty ###### Fulfilment 101 ### How to optimise your fulfilment processes and increase customer loyalty We know you absolutely love getting more and more sales in your eommerce store. But we also know that there is a threshold for doing everything yourself. That’s when it’s time to start optimising your fulfilment process. The fulfilment process is everything that happens once a customer hits “buy”. It includes how you process orders, pick products, and arrange shipping. While it is possible to do this yourself, being overwhelmed by orders and fulfilment will eventually affect your customer purchasing experience and therefore how they see your brand. Now is the time to start [optimising your post-purchase process](https://starshipit.com/blog-content/how-to-craft-the-perfect-post-purchase-follow-up-sequence.md)! Keep reading to find out what fulfilment is, the different ways of doing it efficiently, mistakes to avoid and tips for how to optimise your own fulfilment process. ### Overview on eCommerce fulfilment process Your fulfilment process is probably the most important part of running an eCommerce business. Once someone makes a purchase, they expect to get what they paid for! According to 2022 stats by Zendesk, 81% of consumers say that a positive customer service experience increases their chance of repurchasing. Your [order fulfilment](https://starshipit.com/order-fulfillment-software.md) process matters. The eCommerce fulfilment process includes everything from order processing, to packaging, to shipping, to processing returns. It also includes your system for things like product quality control and storing stock in a way that makes it easy to pack orders. All of these small factors add up to faster order fulfilment and therefore happier customers. ### How is eCommerce fulfilment different from ecommerce shipping? Fulfilling orders is a multi-faceted system that gets customer orders out to them. eCommerce shipping is just one part of the fulfilment process. Where eCommerce fulfilment covers everything from customer service to packaging, shipping is the physical process of getting the order couriered. This has lots of subtasks such as: - Choosing the right courier (e.g. local or international) - Inputting addresses - Creating labels - Setting up courier tracking - Sending confirmation and thank you emails For the best customer experience, some or all of your fulfilment and shipping processes should be automated. ### Top models of eCommerce fulfilment Depending on where you are in your business journey, your order fulfilment will look different. Whether you are doing it yourself, outsourcing some or all of it, or some combination of the two, all fulfilment can be optimised. ### Self-fulfillment Self-fulfilment is when you are doing everything yourself. This includes every step from ordering stock, storing it, picking and packing orders, and shipping logistics on top of that. If you are just starting out or have a relatively small number of orders per week, you are probably using this method. When you are starting out, this is usually the most cost effective method for fulfilling orders. It also means you have complete control over orders, so if something goes wrong you can fix it relatively quickly instead of waiting on a third party and potentially hurting your brand image. However, as your business grows, it becomes more cost effective to outsource some or all of the fulfilment steps. ### Third-party logistics Using [third party logistics](https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify.md) means you are outsourcing some or all of the order fulfilment. For example, you might use a fulfilment center to hold inventory and pack orders for you. It might also look like using shipping integrations for your eCommerce store so that you aren’t doing everything manually or arranging couriers for every individual order. This is of course more expensive than self-fulfilment. You would start to use third party logistics when your time is more important than the expense. For example, if you have a lot of daily or weekly orders, you could start scaling by outsourcing logistics and focus on marketing and customer experience instead. ### Hybrid Lastly you might just use some combination of these methods. For example you might use drop shipping for some products but self-fulfil some others. This might mean using some kind of fulfilment service to make all orders seamless whether they come from you or a third party. ### Challenges associated with order fulfilment Although efficient order fulfilment is crucial to success in eCommerce, it isn’t always simple to put into practice! Let’s go through some common eCommerce challenges and tips to overcome them. #### Demand planning/handling higher order volumes quickly ⏩ Higher order numbers can cause issues if you don’t have automated order fulfilment processes. The best way to overcome this is to put systems like shipping integration and inventory management in place early on in your business, even if you aren’t overwhelmed yet. That way you can easily adapt and grow as orders increase. #### Manufacturing capacity 🏭 Are you using a manufacturer? Are you making products yourself? Do you use a dropshipping service? Managing expectations of supply and keeping your eCommerce website up to date with accurate figures avoids customer dissatisfaction if you run into manufacturing issues. #### Inventory management 👟 You need to have a system for inventory management! Like demand planning, it is important to set yourself up for success early. If you don’t have a third party warehouse who is managing inventory and SKUs for you, make sure you have a clear system for storing inventory and doing quality control checks when stock arrives. This will save you time when you are picking orders. #### Supply chain execution 📦 Supply chains can create issues if you are running low on popular items. How long does it take to get items back in stock? What expectations do you set for customers who want to purchase it now but can’t? This is all about knowing how long your manufacturers take and what to expect from your delivery services. Having a system for notifying customers when items are back in stock is one way to get them to come back instead of going to competitors. #### Customer order tracking 📍 Dealing with a lot of “where’s my parcel” inquiries? Online shoppers want to know exactly where their products are! 61% of customers will switch to competitors after just one poor customer experience. Using an efficient shipping fulfilment service like Starshipit means that order fulfilment is fast, effective, and customers can know exactly where their parcel is without you having to spend extra time on customer service. Win-win! ### Tips to optimise your eCommerce fulfilment strategy Automating and optimising your fulfilment process is the best way to keep customers happy. And when customers are happy, your bottom line grows as well. Here are a few tips to optimise your eCommerce fulfilment and improve your customer experience. #### Evaluate your current fulfilment strategy The first thing you need to do is to decide if you actually need to improve your fulfilment strategy. Take some time to look at your order fulfilment and ask questions like: - Where are there bottlenecks in my order fulfilment? - Where do I feel like I am wasting my own time? Do I spend a lot of time on frustrating tasks like chasing couriers? - Is my current shipping and courier service efficient? - Where are me and my workers making a lot of errors? What admin do I spend a lot of time fixing? - Are there too many orders for me to do efficiently by myself? You should evaluate your fulfilment process at least twice a year to make sure you are keeping up with orders to a high standard. #### Consider other business priorities Once your eCommerce business starts to grow, your time might be more important than saving money. Automating your fulfilment process gives you more time to do big picture strategy and growth. Are you at the customer service stage, or is your fulfilment process efficient and it’s time to scale? #### Hire or outsource roles Once you have reached capacity for fulfilling orders yourself, it might be worth investing in outside help. However, you need to have good systems in place first! There is no point hiring a second pair of hands if they are going to be doing the same inefficient fulfilment. Make sure you have the right shipping integrations and order processing software in place before outsourcing. #### Choose tech solutions to streamline operations Although self-fulfilment can save money, you might be losing money if your order fulfilment is too slow. That’s where tech can help with automation in ecommerce fulfilment. For example, Starshipit is a fulfilment software that takes care of shipping for you. It automatically calculates accurate shipping costs at the checkout, creates bulk shipping labels for orders, and lets customers track their orders in real time. Shipping often creates bottlenecks in the fulfilment process so it is important to have a solid system in place as you grow. #### Adjust your eCommerce fulfilment model Your eCommerce fulfilment process will grow and change as your business does. Regularly evaluate factors like your [3PL](https://starshipit.com/3pl.md) contracts, how much time you spend fulfilling orders, your customer reviews and your shipping partners. It’s your business so you can change when you want or need to! ### Take home message Your fulfilment process is the secret step to eCommerce success. By focusing on efficiency and automation, you can give your customers the experience they deserve and build long-term loyalty and brand trust. Looking to automate your fulfilment process? Whether it’s dispatch, checkout, or [post-purchase](https://starshipit.com/post-purchase.md) customer engagement, Starshipit’s automates every step of your fulfilment process. Deliver more products to more people while Starshipit’s [fulfilment automation](https://starshipit.com/fulfilment-automation.md) does all the heavy lifting for you! ### More on fulfilment [Complete guide to easy eCommerce fulfilment integration](https://starshipit.com/blog-content/complete-guide-to-easy-ecommerce-fulfilment-integration.md) [Understanding eCommerce fulfilment automation: Tips and tricks for beginners](https://starshipit.com/blog-content/understanding-ecommerce-fulfilment-automation-tips-and-tricks-for-beginners.md) [What is a fulfilment service?](https://starshipit.com/blog-content/what-is-a-fulfilment-service.md) ## https://starshipit.com/integrations # Integrations Browse Starshipit's courier, 3PL and platform integrations to connect your shipping stack and manage fulfilment from one place. Canonical URL: https://starshipit.com/integrations ### Industry-leading integrations Save time and work smarter with fulfilment automation software that integrates seamlessly with the online platforms and couriers you already use. - See all integrations - [Start 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) Automating shipping for over 30,000 businesses every day ### Showpo ### HiSmile ### Lorna Jane ### Quiksilver ### Coast logo ### Zoraida ### Hello Molly ### Health Post ## Integration FAQs ### Will Starshipit work with my eCommerce platform, inventory system and couriers? Start by checking your systems in our integrations directory, then confirm the workflow you need. A connection that imports orders for shipping may have different capabilities from one that synchronises warehouse inventory. For a custom setup, map where orders, product data and tracking should move, and check whether a supported integration or API connection can handle each step. ### Can I build a custom integration using the Starshipit API? Yes—Starshipit’s API supports custom integrations when a listed connector does not fit your workflow. Use the developer guidance to map the order, label and tracking flows, then run a controlled test with your real account configuration. Confirm required endpoints and authentication before development, because configured couriers, sender addresses, packages and rules affect live results. ### How do I check whether a courier can carry my products? Check the exact service, destination and account requirements, as well as your packed item’s size, weight and contents. A courier appearing in an integrations directory does not mean every service or product type is supported. For bulky, fragile, temperature-sensitive or restricted goods, confirm acceptance directly with the courier and test the required shipping workflow before launch. ### How should I connect an ERP or warehouse management system to Starshipit? Start by mapping which system owns orders, inventory, shipping and tracking. Then select the relevant listed ERP or warehouse connection and test a controlled order. Starshipit’s available workflows vary by integration, so confirm the data flow you need—particularly inventory updates and tracking writeback—before you roll the connection out. ## https://starshipit.com/international-shipping # International shipping Are you an eCommerce retailer, shipping internationally with multiple carriers? Streamline your international strategy with Starshipit – the best solution for seamless global shipping. Canonical URL: https://starshipit.com/international-shipping ### International shipping made easy with Starshipit **Grow globally with Starshipit – the ****shipping automation**** platform designed to help you lower international ****shipping costs**** and reduce shipping admin.** Easily access new international markets, integrate your online store and give customers the delivery options they want. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **We support ****all major eCommerce platforms and couriers** ### Australia Post ### Shopify ### DHL eCommerce ### BigCommerce shipping app ### Amazon ### UPS shipping software ### Mainfreight 2Home ### Why use Starshipit for shipping internationally? **International shipping doesn’t need to be complicated.**** Starshipit simplifies duties, taxes, customs documentation, and carrier selection with powerful automation built for eCommerce.** From generating compliant customs paperwork to managing international fulfilment rules, everything runs in one platform – so you can ship globally with confidence and spend less time on admin. - [Try it for yourself](https://app.starshipit.com/Dashboard/SignUp.aspx) ### MESHKI ships to 150+ countries with automated international shipping **MESHKI is now delivering to over 150 countries worldwide.** “Starshipit helps us reduce costs by introducing a number of productivity benefits. We’re able to scale our operations while maintaining a lean headcount, and our fulfilment is now automated. Previous pain points with shipping internationally, like duties and taxes, are easy to set-up and configure in the app.” _Larissa McGovern, Logistics Manager at MESHKI_ - [Read the full case study](https://starshipit.com/case-study/meshki.md) ### Upfront duties and taxes at checkout **Starshipit’s Duties & Taxes** solution lets you display accurate duties and taxes at checkout, collect payment before shipping, and avoid surprise charges at delivery. We handle customs for you – and if duties or taxes come in higher than expected, we’ll cover the difference. - [Learn more about Landed Costs](https://starshipit.com/duties-and-taxes.md) ### Integrate with all major international courier companies Starshipit has seamless integrations with the most popular couriers, including DHL, FedEx, UPS, AusPost, TNT, Royal Mail, USPS, Aramex and more. - [View all integrations](https://starshipit.com/integrations.md) ### Simplify international eCommerce with shipping automation It's time for your international expansion. Using Starshipit, easily ship to new foreign markets and grow your business. Set up custom rules for your international strategy. For example, if a customer has an order which needs to be sent internationally, let Starshipit handle the customs paperwork automatically. - [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Easy international shipping tracking Reduce help desk enquiries and deliver better experiences for your customers with [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and notifications. Keep customers informed at every stage of the international shipping journey (meaning fewer help desk queries for you!). - [Book a demo](https://starshipit.com/book-an-appointment.md) #### Over 30k retailers trust our international delivery solution ### HiSmile ### Hello Molly ### Lorna Jane ### Quiksilver ### Showpo ### Animates ### The cheapest solution for international shipping rates Start shipping today – even if you don't have a carrier account. Bringing your [own rates](https://starshipit.com/ecommerce-shipping-rates.md)? We don’t charge you per label. We’re all about shipping technology that works for you. - [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Simplify the international return shipping label process Never struggle with return labels again. Manage domestic and international return shipments from one dashboard. Generate international [return shipping labels](https://starshipit.com/branded-returns.md), set default couriers for returns, set up self-service return portals and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Invite and manage users Invite team members to your Starshipit account and set permissions. Fine-tune what users can access, enabling seamless (and secure) teamwork. - [Start free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Never miss important international shipping details Use Starshipit's Product Catalogue to automatically populate orders with any missing details, including HS codes and COO, and set customs descriptions for your items. - [Learn more about Product Catalogue](https://support.starshipit.com/hc/en-us/articles/6817931777807) ### Why international retailers love Starshipit ## International shipping FAQs ### How do eCommerce brands avoid delays when shipping internationally? International delays are less likely when order data, product details, customs documentation and carrier services are checked before dispatch. Retailers should also set realistic delivery expectations and plan for destination-specific requirements. Starshipit can automate shipping documentation and fulfilment rules, but customs clearance and delivery timing remain carrier and border-authority decisions. ### What information do I need for international shipping? For each international shipment, prepare accurate product descriptions, values and destination information, along with any customs or tax data required by the carrier and destination. Starshipit Product Catalogue can store HS codes and country of origin to help complete shipment information. Always check current requirements for the destination. ### How do HS codes help with international shipping? HS codes classify products for customs. Adding the correct code gives carriers and customs authorities the product information they need to process an international shipment. Starshipit can import HS codes from supported platforms or store them in Product Catalogue when they are missing. Confirm classifications using official guidance. ### Is collecting duties at checkout the same as sending an order DDP? No. A DDP shipping setting tells a supported carrier that the sender pays import duties and taxes; it does not by itself calculate or collect those charges at checkout. Starshipit Landed Costs can connect these steps for approved Shopify setups, using eligible couriers, checkout rates and required product data. Confirm your platform, destinations and carrier services before enabling it. ### How long does international shipping take? International transit times vary by destination, carrier service, customs processing and the details of the shipment. Check the carrier’s current service guidance before setting delivery expectations. Starshipit helps prepare international shipments and manage the workflow, but retailers should not promise a fixed delivery time. ## Looking to compare international shipping services? ## Start your 30-day free trial today ## https://starshipit.com/mobile-fulfilment # Mobile fulfilment app Pick, pack and validate orders from phones, tablets or compatible handheld scanners. Starshipit’s Mobile Fulfilment add-on replaces paper-led workflows with real-time barcode checks. Canonical URL: https://starshipit.com/mobile-fulfilment ###### **Starshipit Pick and Pack App** ### Mobile fulfilment for faster pick and pack **Give your team a scan-based Pick & Pack app they can use on the move, from first scan to final dispatch.** Reduce picking and packing errors and keep orders moving without paper pick lists, manual checks or trips back to the packing bench. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Trusted by 30,000+ retailers and 3PLs**** to manage fulfilment every day.** ### Lorna Jane ### Culture Kings ### LSKD ### Meshki ### Princess Polly ### Quiksilver ### Animates ### HiSmile ### Stax ### Move fulfilment from the bench to the warehouse floor Give your warehouse team a **faster, more accurate way** to get orders out the door. With phones, tablets or compatible handheld scanners, they can validate items, update orders in real time and print labels without returning to a workstation. **Fewer errors. Less back-and-forth. More orders out the door.** - [Watch the video](https://www.youtube.com/watch?v=-VokgCABUFM) ### Luna Rae saved 80% of fulfilment time with mobile workflows **“We’ve saved 80% of time on our fulfilment and are now able to pick over 150 orders per person per day.** If we wanted to, we could go from a customer ordering a product to being ready for carrier pickup in as little as 5 minutes, syncing that update into Shopify. Making our workforce mobile has saved us over $20,000 on both technology costs and wasted paper.” _Chris Bradley, Director at Luna Rae_ - [Read the full case study](https://starshipit.com/case-study/luna-rae.md) ### Keep fulfilment moving through every peak Give your team a simple, scan-based workflow they can use every day to pick, pack and dispatch orders with confidence. When volumes rise, keep fulfilment moving without adding more paper, manual checks or dedicated hardware. ### Why teams choose Starshipit’s Pick and Pack app ### Fulfil orders faster, wherever work happens Pick and pack from phones, tablets or compatible handheld scanners, so your team can keep orders moving without returning to a workstation. ### Reduce errors and avoid costly returns Barcode-guided picking and packing lets your team verify products before dispatch, helping prevent incorrect orders from being shipped. ### Keep a digital record of every order Replace printed slips and manual handoffs with one live workflow that updates order status in the main Starshipit dashboard. ### Already using Starshipit? It’s easy to get started. Add the **Pick & Pack app** to your subscription in **Manage account**. Once added, download the app and sign in with your Starshipit details. **Download the app** - [Download on the App Store](https://apps.apple.com/app/starshipit-pick-pack/id6502505197) - [Get it on Google Play](https://play.google.com/store/apps/details?id=com.starshipit.StarshipitMobile) **Need help getting set up?** - [Watch the setup video](https://www.youtube.com/watch?v=-VokgCABUFM) - [Read the Pick & Pack support guide](https://support.starshipit.com/categories/orders-manifests-reports/starshipit-pick-and-pack) ### Starshipit Pick and Pack app features Everything your team needs to scan, pack and dispatch orders from a connected mobile workflow. ###### Running a warehouse? ### Go beyond Pick & Pack with Starshipit WMS The Pick & Pack app is designed for fast, scan-based order fulfilment. **Starshipit WMS** gives growing retailers and 3PLs greater stock visibility, tracking and control, connecting warehouse operations and shipping in one workflow. - [Explore Starshipit WMS](https://starshipit.com/warehouse-management.md) Not sure which is right for you? Compare Pick & Pack and WMS ## Pick and Pack app FAQs **What is a pick and pack app?** Starshipit’s Pick & Pack app is a mobile fulfilment add-on that lets warehouse teams pick, pack and validate orders from phones, tablets or compatible handheld scanners. It replaces paper pick lists and manual checks with a scan-based workflow that keeps order updates connected to Starshipit in real time. **How does the Pick & Pack app reduce picking and packing errors?** Teams use barcode-guided picking and barcode-guided packing to scan products as they pick and pack, so Starshipit can validate the item and quantity against the order. This helps catch mismatches before dispatch and reduces the risk of incorrect orders and avoidable returns. **Can teams use the app for picking, packing or both?** Yes. Set up the app for picking mode, packing mode or both together, depending on how your warehouse team works. **Can staff pick and pack multiple orders at once?** Yes. Teams can select multiple orders and use bulk or tote-based workflows to pick and pack efficiently, particularly when order volumes are high. **How do I get started?** The Pick and Pack app requires a Starshipit Shipping plan. If you’re already a Starshipit customer, log in to your account and add the Pick & Pack app to your subscription in Manage account. Once it’s added, download the app and sign in with your Starshipit details. For help getting started, visit the Pick & Pack support guide or speak to a member of the team. **What devices can my team use with the Pick & Pack app?** Your team can use supported iOS or Android phones and tablets, using the device camera to scan barcodes. For faster repeated scanning, they can also pair a compatible Bluetooth handheld scanner. **Can we print shipping labels from the Pick & Pack app?** Yes. With the Starshipit Print Client set up, your team can trigger shipping-label printing from the app while order status updates remain connected to the main Starshipit dashboard. **How is the Pick & Pack app different from Starshipit’s web workflow?** Starshipit’s web workflow supports picking slips, packing validation and shipping automation from a workstation or packing bench. The Pick & Pack app brings that scan-based execution onto the warehouse floor, so staff can work where orders are being picked and packed. **Is the Pick & Pack app the same as warehouse management software?** No. The Pick & Pack app is designed for fast, scan-based order fulfilment. Starshipit WMS is for businesses that need broader stock visibility, tracking and control across warehouse operations and shipping. **Is the Pick & Pack app suitable for seasonal or temporary warehouse teams?** Yes. Its guided scan-based workflow is simple to learn, helping temporary and seasonal team members get up to speed quickly while maintaining accurate fulfilment processes. **Is the Pick and Pack app an add-on?** Yes. The Pick and Pack app is a paid add-on to a Starshipit account. Check our pricing page for the most up-to-date pricing information. ## Ready to pick and pack faster, with less errors? ## https://starshipit.com/multi-carrier-shipping # Multi carrier management Manage 60+ carriers from one platform. Compare services, use rules to choose a carrier for each order, and print labels and track parcels in one place. Canonical URL: https://starshipit.com/multi-carrier-shipping ### Speed up fulfilment with multi-carrier shipping **Deliver better shipping experiences with the multi carrier shipping software that integrates with top couriers and ****eCommerce platforms****.** Leverage multiple carriers to find the most cost-effective shipping solutions. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [See plans and pricing](https://starshipit.com/pricing.md) - [Book a demo](https://starshipit.com/book-an-appointment.md) ### What is multi-carrier shipping software? Multi-carrier shipping software lets you use several carriers from one platform instead of logging in to each one separately. You compare services, set rules to choose a carrier for each order, then print labels and track parcels in one place. Starshipit connects to 60+ carriers, including Australia Post, StarTrack, NZ Post, DHL Express, FedEx and UPS. Whether you ship 100 orders a month or 10,000, you choose the carrier once, in a rule, rather than order by order. ###### **Over 30k retailers use Starshipit multi carrier shipping software** ### Lorna Jane ### Quiksilver ### Showpo ### Princess Polly ### Culture Kings ### Why use a multi carrier shipping strategy? **When you use multiple carriers, you gain negotiation leverage.** Higher shipping volumes can lead to better contract terms, discounted rates, and improved service-level agreements. Plus, there’s the added security of being able to switch carriers when disruptions occur. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### MESHKI saves 1000s of hours and dollars with multi-carrier automation **MESHKI moved from disconnected systems and multiple carrier logins to one automated fulfilment workflow.** Starshipit connects Shopify, Peoplevox, DHL, Australia Post and other carriers, auto-assigning orders to the best carrier option based on rules the team controls. _Damien Park-Nielson, Head of Operations at MESHKI_ - [Read the full case study](https://starshipit.com/case-study/meshki.md) ### Get shipping in minutes with plug and play carrier options **Access plug and play carrier options right from the Starshipit dashboard, and get shipping in just a few clicks.** If you're concerned about not meeting carrier volume requirements, this is the best place to start. When you’re ready and your volumes increase, we’ll set you up with additional carriers. - [Plug and play carrier guide](https://starshipit.com/blog-content/how-to-guide-plug-and-play-carriers-in-starshipit.md) ### Save time with courier management software **Never log in to multiple courier platforms ever again.** Sync your different sales channels and manage, print and assign orders from one dashboard. Get some time back to focus on your business – not managing carriers. - [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Multi carrier shipping with an international network **We partner with over 30+ couriers worldwide,** including Australia Post, DHL, Fed Ex, UPS and more – so you can get started today, with no extra integration work. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Lower your costs with multi carrier shipping **We’re focused on creating the best shipping technology, not clipping the ticket on your orders.** That’s why we allow you to bring your own [shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) and access competitive rates directly from leading couriers. - [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### You’re in charge of your carrier management **Don't let a bad delivery experience cost you a customer.** Keep your options open with multi carrier shipping, and swap out carriers that aren’t performing with the click of a button. - [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### More reasons to love Starshipit’s multi carrier shipping software ### Learn more with a personalised demo Want to chat with an expert about how our multi carrier solutions could work for you? **Book a demo with our team today!** - [Book a demo](https://starshipit.com/book-an-appointment.md) ## Start your 30-day free trial today ## Multi-carrier shipping FAQs ### What is multi-carrier shipping? Multi-carrier shipping means using more than one courier service in your fulfilment process. It gives you options for different destinations, parcel types and delivery speeds, rather than relying on one carrier for every order. Starshipit brings connected carriers into one shipping workflow so teams can compare services and apply routing rules. ### How does multi-carrier shipping software automate carrier selection? Automated carrier selection uses rules to choose a carrier or service from order details such as destination, parcel weight or product type. In Starshipit, retailers set the criteria that reflect their shipping strategy, then review the result as carrier services and order requirements change. ### Can I use my own negotiated carrier rates with Starshipit? Yes. You can connect your own carrier accounts and use your negotiated rates in Starshipit. This lets you keep the carrier agreements that suit your business while managing labels, tracking and shipping rules from one place. Carrier services and available features depend on each carrier integration. ### Can I keep my existing courier accounts and negotiated rates? Yes. You can connect supported courier accounts to Starshipit and use your negotiated rates to manage shipping in one place. Confirm that your account, services and shipping regions are supported before connecting them. Your courier agreement governs carrier charges, while your Starshipit subscription, plan allowances and any applicable add-ons are separate. ### Why use multi-carrier shipping software rather than one carrier? Using more than one carrier gives your team a fallback when a service is unavailable and more choice for different delivery needs. It can also help you match orders to suitable services by destination, size or speed. The best mix depends on your customers, products and carrier agreements. ## https://starshipit.com/ops-manager # Ops Manager Manage orders, warehouses, brands and 3PL fulfilment from one dashboard. Get visibility and control across connected Starshipit accounts. Canonical URL: https://starshipit.com/ops-manager ### Multi-location fulfilment, finally under control **Monitor orders and manage fulfilment operations across warehouses, stores, brands and ****3PLs**** from one place.** Starshipit's Ops Manager helps you monitor orders, catch delays and exceptions, manage fulfilment settings and keep orders moving across your connected Starshipit accounts. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Trusted by 30,000+ retailers globally.** ### Quiksilver ### LSKD ### Animates ### HiSmile ### Health Post ### Harrolds ### Stax ### Acer ### Zoraida ### Take control of multi-location fulfilment As you add warehouses, stores and 3PLs, fulfilment becomes harder to coordinate. Orders, settings and workflows are spread across multiple locations, making it difficult to maintain visibility and consistency. **Ops Manager gives you a single operational view across your fulfilment network, helping you spot issues early, standardise operations and keep orders moving.** ### Run your fulfilment network from one place **Give your team the tools to oversee performance, monitor orders and manage fulfilment settings across connected Starshipit accounts.** ### Manage order flow across your fulfilment network When fulfilment runs across stores, warehouses and 3PLs, your team needs clear visibility of where orders can be fulfilled, where stock is available and which locations need attention. Starshipit's Ops Manager helps you coordinate order flow across your network, with advanced routing, inventory and replenishment capabilities available through [Starshipit WMS](https://starshipit.com/warehouse-management.md) and [Shopify](https://starshipit.com/shopify-shipping-integration.md). **Route orders to the best location** Route orders to the warehouse, 3PL or store best placed to fulfil them, helping you support ship-from-store as part of your wider fulfilment network. **View inventory across locations** With Starshipit WMS enabled, see stock availability across your fulfilment network. **Respond faster to issues** Spot delays, exceptions and location-level issues earlier, so your team can act before fulfilment slows down. ### Manage settings across accounts, without repeating the work As your fulfilment network grows, small updates can become repetitive admin. Starshipit's Ops Manager lets your team manage key settings in bulk across connected Starshipit accounts, keeping shipping rules, users and tags consistent across locations, brands and 3PLs. **Update shipping rules in bulk** Apply changes across connected accounts without rebuilding the same rules in each account. **Manage users centrally** Add, update or manage users across accounts from one place. **Keep tags consistent** Manage tags across connected accounts, so teams can classify and track orders in a consistent way. ### Simplify billing across child accounts **Managing multiple Starshipit accounts can make billing harder to keep on top of.** Starshipit's Ops Manager lets you generate invoices for all child accounts from one place, giving finance and operations teams a simpler way to manage billing across connected accounts. ### Use it to: - Generate invoices across child accounts - Reduce manual billing checks across separate accounts - Give teams one place to review account-level billing ### Why growing retailers choose Ops Manager ## Ops Manager FAQs ### What is Ops Manager? Ops Manager is a Starshipit tool for managing fulfilment across connected Starshipit accounts. It gives teams a dashboard overview of operational health, order monitoring, centralised management, billing, and advanced routing and inventory capabilities when the right add-ons are enabled. ### How many child accounts do I need for Ops Manager? You’ll need at least two child accounts connected to your Starshipit account to use Ops Manager. Once connected, Ops Manager brings these accounts into one central place, so your team can manage them more easily. ### What can I manage centrally with Ops Manager? You can manage carriers, locations, brands, users, tags and shipping rules from one place. ### Can I manage shipping rules across multiple accounts? Yes. Ops Manager lets teams manage shipping rules in bulk across connected Starshipit accounts, helping keep fulfilment settings consistent. ### Can Ops Manager route orders? Yes. With Starshipit's WMS, Ops Manager can assign pooled orders to specific stores or fulfilment locations, and return them to the pool when needed. ### Does Ops Manager show inventory across locations? Yes. Inventory visibility is available with Starshipit's WMS, so teams can view stock levels across locations. ### How does Ops Manager work with Starshipit WMS? Ops Manager gives your team a central view of orders and fulfilment activity across connected Starshipit accounts. When Starshipit WMS is enabled, you can also access inventory and replenishment capabilities, helping teams make smarter fulfilment decisions across warehouses, stores and 3PLs. ### Can Ops Manager create replenishment orders? Yes. With Shopify integration, Ops Manager can create replenishment orders based on Shopify sales data. ### Can Ops Manager generate invoices for child accounts? Yes. Ops Manager lets you generate invoices across child accounts from one place, reducing the need to check billing separately in each account. ### How is Ops Manager billed? Ops Manager is billed at $10 AUD per child account, per month, in addition to the standard child account add-on fee. Your total cost depends on how many child accounts are connected under your Starshipit account. ### How does Starshipit handle orders shipping from multiple stores, warehouses or 3PL locations? Set up linked child accounts for locations or 3PL clients that need separate shipping settings. Ops Manager brings those accounts together, so your team can monitor orders, delays and exceptions, and manage carriers, users and shipping rules from one place. It supports ship-from-store routing; with [Starshipit WMS](https://starshipit.com/warehouse-management.md) enabled, you can assign pooled orders to specific fulfilment locations and view inventory across sites. You need at least two connected child accounts to use Ops Manager. ### What is ship-from-store? [Ship-from-store](https://starshipit.com/ship-from-store.md) is a fulfilment approach where retail stores are used to pick, pack and dispatch online orders. Instead of every order being fulfilled from a central warehouse, eligible orders can be routed to a store location, helping retailers make better use of stock, reduce delivery times and improve inventory turnover. ### Can Ops Manager support ship-from-store fulfilment? Yes. Starshipit’s Ops Manager helps teams identify which orders can be fulfilled from stores, making it easier to use retail locations as part of a wider fulfilment network. ### How does ship-from-store work with Starshipit? With Starshipit, eligible orders can be routed to the store, warehouse or 3PL best placed to fulfil them. Teams can connect order routing, inventory visibility and shipping workflows to reduce warehouse pressure and make better use of available stock across locations. Learn more about how to set up ship from store with Starshipit, including order routing, child accounts, and [delivery options](https://starshipit.com/choice-at-checkout.md). ## Bring every fulfilment location under control ## https://starshipit.com/order-fulfillment-software # Pick and pack Improve your pick and pack process with order fulfilment software from Starshipit. From picking to packing, reduce your errors and create happier customers. Canonical URL: https://starshipit.com/order-fulfillment-software ### Speed up pick & pack processes with order fulfilment software Learn how you can use Starshipit to efficiently manage your pick and pack process. Avoid sending out incorrect orders, reduce customer service queries and cut down returns. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k customers use Starshipit for their order fulfillment strategy** ### Hello Molly ### Lorna Jane ### Quiksilver ### Showpo ### Animates ### Coast logo ### What is the pick and pack fulfillment process? Pick and pack fulfillment is what happens in your warehouse after a customer places an online order. Typically, it involves picking the correct items from the warehouse and packing them for shipping. Starshipit's order fulfillment system is designed to make pick and pack a breeze, from start to finish. - [Start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Luna Rae picks 150+ orders per person per day with mobile pick and pack “We can switch between three modes; picking, packing or both. First, a team member will use the app’s picking mode, scanning items into totes. Another team member in packing mode then scans the tote to validate the order contains the right products and sizes, packs it up and prints the label ready for the carrier to collect. Throughout the process, all order information is updated across all devices for seamless collaboration.” _Chris Bradley, Director at Luna Rae_ - [Read the full case study](https://starshipit.com/case-study/luna-rae.md) ### Improve your pick and pack process in 3 steps ###### **** #### Step 1: Picking your items with Starshipit Get the first stage in the fulfillment process right: picking. You can use Starshipit to generate accurate picking slips, ensuring you collect the right items for packing. - Print out your picking slip. - Collect your items from the warehouse. - Select the package you'd like to send your items in. - Scan your picking slip to open your order. #### Step 2: Packing with Starshipit's scan and pack system Looking for accurate eCommerce order fulfillment? With Starshipit, you can ensure you send the right products out to customers, every time. Your customers will thank you! - Open Packing Validation in Starshipit. - Quickly scan product barcode numbers (or enter numbers manually) to check which products belong in an order. - We'll mark products meant to be in the order as 'packed' and flag items that aren't meant to be there. - Complete your packing! #### Step 3: Finalise your order With your picking and packing complete, it's time to finalise your order. Select your package, confirm your carriers and print out your shipping label. - Scan to select your chosen package. - Confirm carrier selection + [Delivery options](https://starshipit.com/choice-at-checkout.md). - Generate and print your shipping label. - [Try it for free today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Top tip** #### Automatically assign packages Starshipit can automatically select the most efficient packaging for your orders. This feature intelligently matches items' dimensions with your configured packages, selecting the best fit. Reduce material waste and your [shipping costs](https://starshipit.com/shipping-costs.md)! - [Learn more about how to automatically assign packages](https://support.starshipit.com/hc/en-us/articles/8753012178447-How-to-assign-packages-automatically-based-on-item-dimensions) **Top tip** ### Meet your new pick and pack warehouse management app Streamline your warehouse workflow with the Starshipit [pick and pack mobile app](https://starshipit.com/mobile-fulfilment.md). With built-in barcode scanning and real-time order management, you can efficiently pick and pack orders directly from any iOS or Android device. - [Learn more about mobile fulfilment](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Learn how packing validation works in Starshipit ### More reasons love to Starshipit for order management ###### Starshipit integrates with all major carriers and platforms ### DHL eCommerce ### FedEx shipping ### Australia Post ### USPS ### UPS shipping software ### NZ Post ### Mainfreight 2Home ### Get in touch with our shipping experts Want to learn how Starshipit can simplify your entire in-house fulfillment process? Book a time to chat with one of our shipping experts. Using a specific [warehouse management](https://starshipit.com/warehouse-management.md) system or have dangerous goods you need to ship? Our team can talk through your specific requirements. - [Book a demo](https://starshipit.com/book-an-appointment.md) ## Starshipit picking and packing FAQs ### I already have a warehouse scanning system. Why do I need Starshipit? A scanning system for warehouses is perfect for managing inventory and tracking the movement of products. Starshipit augments these systems, helping you to pick and pack the right items. In fact, Starshipit can help [manage the entire process](https://starshipit.com/features.md) of shipping orders to customers – right up until they receive their products. ### Which product scanners or barcode scanners does Starshipit support Starshipit supports a variety of scanners, but a set number of barcode formats (depending on scanner model). ### Is Starshipit barcode scanning software? Starshipit is a fulfilment [automation platform](https://starshipit.com/fulfilment-automation.md) featuring integrations with all major [eCommerce platforms](https://starshipit.com/integrations.md) and couriers. You can automate the entire fulfilment process, cutting down handling time and human error and improving the customer experience. As part of this suite of features, you can also use barcode scanners throughout the pick and pack process. Need to scan a barcode to find a product? No problem. ## Start your 30-day free trial today ## https://starshipit.com/own-fleet # Own fleet Use your own fleet and drivers alongside your third-party carriers, right from the Starshipit dashboard. Set up labels, update tracking status and more. Canonical URL: https://starshipit.com/own-fleet ### Use your own fleet with Starshipit **Learn how you can use your own fleet and drivers alongside your third-party carriers, right from the Starshipit dashboard.** Take your own fleet management further using our integrations with OrcaScan and Locate2u. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers trust Starshipit with their shipping** ### Animates ### Lorna Jane ### Princess Polly ### Quiksilver ### Culture Kings ### Showpo ### How Starshipit supports using your own fleet alongside other carrier options Whether you’re using your own vehicles or a contract fleet, Starshipit makes it easy to pick the right delivery option for each order. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Compare and choose between carriers – and your own fleet – from one dashboard Set up your own fleet delivery services alongside your third-party carriers. Then, create [automation rules](https://starshipit.com/fulfilment-automation.md) to assign orders to different carriers based on what works for your business. - [Talk to us](https://starshipit.com/book-an-appointment.md) ### Keep customers in the loop with post-purchase notifications Send out branded [shipping notifications](https://starshipit.com/shipping-notifications.md) (via SMS and email) for orders with your own fleet delivery drivers. - [Talk to us](https://starshipit.com/book-an-appointment.md) ### Compare rates between your contracted fleet and third party carriers Load [shipping rate](https://starshipit.com/ecommerce-shipping-rates.md) cards for your own fleets so you can compare the price of those [shipping options](https://starshipit.com/choice-at-checkout.md) versus those from your third party carriers. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Easily manage your own fleet drivers Set up your own fleets and contracted drivers directly within Starshipit. Then, manage these services alongside your other carriers straight from the Starshipit dashboard. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Customise your shipping labels You’ve got full control over your own fleet [shipping labels](https://starshipit.com/shipping-labels.md). Add and remove fields, add a barcode and more. - [Learn more](https://support.starshipit.com/hc/en-us/articles/9208691661967-How-to-use-your-own-fleet-or-drivers-with-Starshipit) Manage your own fleet alongside other major carriers ### DHL Express ### Australia Post ### Uber ### FedEx shipping ### NZ Post ### Rendr ### Team Global Express (TGE) ### Direct Freight ### Sendle ### **Take your own fleet management further** **Enhance your efficiency and customer satisfaction with our advanced fleet management integrations.** Enable drivers to update tracking status using OrcaScan and integrate with Locate2u to optimise the best delivery routes. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### **Manage your drivers using OrcaScan + Starshipit** Starshipit enables you to manage your own fleet alongside your other carriers, like [Australia Post](https://starshipit.com/partner/australia-post.md), thanks to our plain labels feature. Then, using our integration with OrcaScan, your own fleet delivery drivers can update the tracking status of your orders to ensure your customers [kept in the loop](https://starshipit.com/branded-tracking-page.md). - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Orca Scan: The barcode-scanning solution for your delivery drivers Use our integration with [Orca Scan](https://orcascan.com/) to scan the barcodes on shipping labels using a smartphone. Then, Orca Scan will send the tracking update to Starshipit. - [Learn more](https://support.starshipit.com/hc/en-us/articles/9208691661967-How-to-use-your-own-fleet-or-drivers-with-Starshipit) ### Elevate fleet management with Locate2u Enhance your fleet's efficiency with Starshipit and Locate2u. Get real-time tracking, optimise routes, and provide precise ETAs to customers. Seamlessly manage your deliveries and boost customer satisfaction with advanced location tracking. - [Get started](https://support.starshipit.com/hc/en-us/articles/9983708826255-How-to-set-up-Locate2u) ### Own fleet – Resources - [Learn how to use your own fleet or drivers](https://support.starshipit.com/hc/en-us/articles/9208691661967-How-to-use-your-own-fleet-or-drivers-with-Starshipit?_gl=1*dhj6u*_gcl_au*MTA0ODc4NjYzNC4xNzA2ODIwMzY2&_ga=2.225219674.1772931410.1710281732-184904975.1681868751) - [Considering your own fleet of drivers? Read our blog](https://starshipit.com/blog-content/manage-your-fleet.md) - [Read more about plain labels (Support guide)](https://support.starshipit.com/hc/en-us/articles/204697995-How-to-use-plain-labels) - [Learn more about Orca Scan (Orca Scan website)](https://orcascan.com/) ## Starshipit own fleet FAQs #### Seller own fleet meaning Seller own fleet refers to a situation where a seller, typically a business or a company, owns and operates its own set of vehicles for the purpose of delivering goods or services directly to customers. This can include a wide range of vehicles, such as cars, trucks, vans, or even ships and aircraft, depending on the nature of the goods being transported and the geographical reach of the deliveries. #### What are the benefits of a seller own fleet? Owning a fleet allows a seller to have more control over the delivery process, including the ability to customise delivery schedules, maintain a consistent level of service quality, and potentially reduce costs associated with outsourcing delivery to third-party logistics providers. This can be especially advantageous for businesses that rely heavily on timely and reliable delivery as a part of their value proposition to customers. #### Custom fleet meaning Custom fleet refers to a set of vehicles that has been tailored or specifically equipped to meet the unique operational needs or preferences of a business, organisation, or individual. This customisation can involve modifications for enhanced performance, specialised equipment for particular types of cargo, branding or aesthetic changes, and adaptations for improved efficiency or to comply with specific regulations. Custom fleets are designed to optimise transportation and logistical operations, ensuring that vehicles are perfectly suited to the tasks they are intended for. #### Own fleet meaning Own fleet refers to the scenario where a company or organisation has its own set of vehicles for transportation or logistic purposes, rather than relying on leased, rented, or third-party logistic services. This approach allows the entity to have direct control over its transportation resources, including maintenance, scheduling, and routing, potentially offering greater flexibility and cost savings in the long term. An own fleet can encompass a wide range of vehicle types, tailored to the specific needs of the business, such as delivery vans, trucks, cars, or even specialised vehicles. #### Can I start my own fleet as a retail business? Yes, you can start your own fleet as a retail business. Doing so can offer several advantages, such as enhanced control over delivery schedules, the ability to offer personalised shipping options, and potentially reduced [shipping costs](https://starshipit.com/shipping-costs.md) in the long run. ## Start your 30-day free trial today ## https://starshipit.com/partner # Become a Starshipit Partner Learn about the benefits of our partner program, including our extensive support, events, cash referral rewards, marketing collaboration and more. Canonical URL: https://starshipit.com/partner ### Become a Starshipit partner Starshipit is the leading shipping automation solution in Australasia. We’re on a mission to empower eCommerce retailers all over the globe to do great things. Join the movement. - Become a partner - [Browse Partner Directory ](https://starshipit.com/integrations.md) ###### **Our partner network of industry-leading integrations** ### Shopify ### Adobe Commerce ### BigCommerce shipping app ### eStar ### Klaviyo shipping integration ### DHL eCommerce ### Sendle ### Australia Post ### Peoplevox ### NZ Post ### Unleashed software shipping ### Cin7 Omni ### Partnership opportunities with Starshipit ### Why join our partner program? #### It’s all about the customer We take your customers' success seriously and believe in getting things right the first time, every time. Every new client that registers with us is assigned a dedicated customer success specialist to guide them through set-up and training – free of charge. #### Experience our exclusive lunch and learns Join our Starshipit team for an in person or online lunch and learn training session. This is an opportunity to deep dive into any specific customer queries, for your team to learn about our platform and to help design workflows and solutions that fit your specific requirements. ## Make a referral ### Why Starshipit? ## Explore retailers already using Starshipit ### Join our global partner network ##### _Complete the form below and our partner team will be in touch_ ## https://starshipit.com/post-purchase # Post purchase Drive customer loyalty post-purchase with automated shipping, branded order tracking, timely notifications and seamless returns. Canonical URL: https://starshipit.com/post-purchase ### Boost your customers' post-purchase experience Keeping your customers informed with timely shipping notifications and branded tracking pages is the best way to ensure they’ll keep coming back for more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers use Starshipit to deliver great post purchase experiences** ### Culture Kings ### Quiksilver ### Lorna Jane ### Showpo ### Princess Polly ### Hello Molly ### Meet your new platform for shipping success From [pick and pack](https://starshipit.com/order-fulfillment-software.md) to multi carrier management, post purchase and so much more – **Starshipit is your platform to deliver great shipping experiences and save you hours every week.** - [View all features](https://starshipit.com/features.md) ### Bhumi reduced post-purchase order inquiries by 50% **Branded tracking and notifications reduced customer order inquiries by 50%,** ensuring Bhumi’s brand experience stayed strong from purchase to delivery. Starshipit’s centralised dashboard gave the team one place to manage every stage of fulfilment, with order syncing, label generation, carrier assignment and tracking all connected. - [Read the full case study](https://starshipit.com/case-study/bhumi-organic-cotton.md) ### Everything you need for post purchase success **[82%](https://www.parcelmonitor.com/insights/post-purchase-notifications)**** of your customers want to receive delivery updates throughout the shipping journey.** ### Drive post purchase behaviors to grow your business Your post purchase customer experience can be a huge driver of repeat business. Offer upsells on your branded tracking pages and notifications and make returns as easy as possible with our branded returns portal. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Post purchase emails and SMS updates for all carriers Send customers delivery updates with email and SMS notifications, reducing support team enquiries. Customise the look and feel of your shipping notifications and choose which ones to send – and when. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Your partner for post purchase engagement Starshipit is your partner for success from day one. We’ll help you get setup in a way that works for your business. Then, access our library of helpful guides, videos and articles to master your shipping experience. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Why use Starshipit for post purchase? ## Start your 30-day free trial today ### Learn more with a personalised demo Want to chat with an expert about how our tools for post purchase could work for you? Book a demo with our team today! - [Book a demo](https://starshipit.com/book-an-appointment.md) ## Post-purchase FAQs ### What is the post-purchase experience in eCommerce? The post-purchase experience covers what happens after a customer checks out: order communication, delivery, tracking, support and returns. Clear information at each stage helps customers feel confident about their order and gives your team fewer avoidable questions to handle. Start by reviewing the messages and steps customers see after dispatch. ### How can I reduce “where is my order?” enquiries? Send customers clear updates at the moments they expect them, then give them a simple tracking link they can return to. Order confirmation, dispatch and delivery updates are a practical starting point. In Starshipit, branded notifications and tracking can help keep that information in one familiar customer journey. ### How can branded tracking improve the post-purchase experience? Branded tracking gives customers a familiar place to check an order’s delivery progress instead of sending them to separate courier sites. In Starshipit, you can add your brand details and useful customer information to the tracking page. [See how to configure branded tracking.](https://support.starshipit.com/articles/115000827566-enable-and-configure-the-branded-tracking-page) ### Can I send branded tracking updates without duplicating my store's emails? Yes. Starshipit lets you configure delivery notifications and choose the stages that trigger them, with customisation options depending on your plan. Updates depend on the events available from your connected courier. Choose which system should send each update and enable or disable overlapping store, courier and Starshipit notifications accordingly. Test the journey, including multi-parcel orders, to check tracking details and avoid duplicate messages. ### Can I offer customers a self-service returns experience? Yes, a self-service returns portal can let eligible customers start a return without contacting your team first. In Starshipit, branded returns depend on your plan, carrier setup and return rules. Make the policy, eligibility and next steps clear so customers know what to expect. ## https://starshipit.com/press-and-media # Press and Media Starshipit is the best practice shipping automation platform that helps retailers save time and deliver great shipping experiences. Download our media kit. Canonical URL: https://starshipit.com/press-and-media ### Press and media ### Sharing the Starshipit story This is a resource for our friends in the press and media to find Starshipit information, logos and help with your story. - [Get in touch](https://starshipit.com/contact-sales.md) ### Download our press pack Get our press pack which contains our logo in various formats, sample screenshots of our product and other photos of Starshipit. - [Download press kit](https://starshipit.com/Starshipit%20Press%20Pack.zip.md) ### Awards and accolades We love to see the great work of our team recognised with these nominations and awards. ### 2024 VIP Awards Winner Innovation in Supply Chain and Fulfilment ### 2023 Nora Solution Partner Awards Winner ### 2022 Nora Solution Partner Awards Winner ### 2024 NZ Hi-tech Awards Finalist ### Best Software Companies in Australia & New Zealand ### New Zealand Tech Marketing Strategy of 2024 ### 2024 Retail Systems Awards Shortlisted ### 2023 ASCLA Finalist ### 2023 European eCommerce Awards Winner ### 2024 Global Brands Magazine Shortlisted ### 2024 UK Digital Excellence Awards Shortlisted ### 2021 Westpac Finalist ### Get the latest from Starshipit Subscribe to our newsletter to hear about new features, partnerships, events, webinars and everything else we’ve got going on. - [Subscribe to our newsletter](https://share.hsforms.com/1Eep3YOGPRN-uBTHKHM0pcAbnalv?__hstc=12023659.1b67e9a91dcf6228a6091aae8e30c525.1646615388836.1654637359089.1654640626130.215&__hssc=12023659.3.1654640626130&__hsfp=816590342&_ga=2.250131654.1339369164.1654549906-1538484001.1646615388) ### Starshipit is proud to be B Corp certified Reflecting our commitment to responsible business, transparency and continuous improvement. ## https://starshipit.com/pricing # AU Pricing Compare Starshipit plans and add-ons. Pricing is based on the labels you print each month, and every plan includes free onboarding and support. Canonical URL: https://starshipit.com/pricing ## Shipping success at any size ### Starter ### Professional ### Enterprise ## Compare our plans ## FAQs – Learn more about our pricing ### How does Starshipit handle shipping rates? We’re not here to make money on [shipping rates](https://starshipit.com/shipping-costs.md), we’re all about shipping technology. That's why we don’t clip the ticket on your shipments. There are two options with Starshipit: bring your own courier rates (with no penalties) or if you don't already have courier accounts, we'll help you set up competitive rates in no time with plug-and-play couriers which charge directly to your credit card. ### What should I include when comparing shipping software costs? Compare the cost of the workflow you need, not only the headline subscription. Include your shipping volume, required features and add-ons, locations, integration work and hardware, alongside carrier charges. Check how each option handles peak volumes and plan changes. Use current pricing and your own order data so the comparison reflects your business. ### What happens if I go over my monthly shipment volume - are there any overages? If you’re nearing your monthly shipment limit, we’ll notify you via email and in-app. If you exceed your limit, you have two options: 1. Pay per-label overage fees – Additional labels will be charged based on your plan: - Starter: $0.15 per additional label - Professional: $0.10 per additional label - Enterprise: Contact sales for custom pricing 2. Upgrade to a higher-tier plan – Increase your shipment volume and gain access to additional features. You can manage your plan and review pricing details in your account settings at any time. ### Do you offer discounts? Yes. When you pay for a year up front, you get a 10% discount. ### What if we need a longer trial? Of course, we understand that sometimes you get busy and don’t get to use your trial, speak to your customer success manager to reactivate your trial extension. ### Will we be charged when our trial is up? We don’t ask for your credit card details up front, so you’ll only be charged if and when you decide to sign up to a paid plan after your 30 day free trial period. ### Can we cancel at any time? Yes, you can cancel your plan with us at any time. ### What is your refund policy? If you have a monthly plan you can cancel at any time, however we do not offer refunds for monthly plans. If you are on an annual plan we will happily provide a partial refund. ### Which currency are plans charged in? All plans are charged in Australian dollars. ### Which payment methods does Starshipit accept? We accept payments via debit and credit cards such VISA, MasterCard and AMEX. We also support PayPal. ### What if I have more questions? We have an in depth Knowledge Base, a YouTube Channel with support videos and our team are always on hand to help out when you need us. Contact support@starshipit.com ## Shipping more than 10,000 orders per month? Shipping automation trusted by 30,000+ retailers globally ### Lorna Jane ### Oz Hair & Beauty ### Showpo ### The Party People ### Princess Polly ### Harrolds ### HiSmile ### Health Post ### Culture Kings ### Animates ### Healthylife ### LSKD ### Stax ### Quiksilver ### Acer ### Why choose Starshipit? - **No hidden fees – **We don’t charge per-label fees on top of your carrier rates or monthly plan. - **Start shipping today – **Even if you don't have a carrier account. - **Ready to go integrations – **Get started with all major carriers and platforms. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ## Calculate your potential shipping savings ## https://starshipit.com/privacy-policy # Privacy Policy Read our privacy policy to learn more about how we manage collect, use, protect or otherwise handle your Personally Identifiable Information. Canonical URL: https://starshipit.com/privacy-policy ### ShipIT Limited Privacy Policy Last Update: 23 September 2026 This Privacy Policy has been compiled to better serve those who are concerned with how their personal information is being used when you interact with our website or use our services. We encourage you to read our Privacy Policy carefully because it explains how we collect, use, disclose, protect and otherwise handle your personal information. In this Privacy Policy **we**, **our**, and **us**, refers to ShipIT Limited (trading as Starshipit, and its related group companies throughout the world). Under applicable laws, we may act as a business, controller, or in another similar role when we collect and determine the means of processing personal information about visitors to our website and other users of our services. When we process personal information on behalf of our business customers, we act as a service provider, processor, or in another similar role under applicable laws. By **personal information** we mean information about an identified or reasonably identifiable individual, consumer, or household. This includes information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with that person or household. - [Get in touch](https://starshipit.com/contact-sales.md) ## Privacy Policy ### What personal information do we collect? When registering on our site or using our services, as applicable, you may be asked to enter your name, email address, mailing or delivery address, phone number or other details to help you with your experience. We may also collect information about you when you use our website through the use of automated technologies like cookies, which you can read more about below or manage by using our Cookie Consent Manager. We may also collect and deal with personal information on behalf of some of our corporate customers who have collected that information. Personal information we may receive from our corporate customers about individuals may include name, email address, phone number, delivery address and other information submitted via our App so that we can generate shipping labels. In the preceding twelve (12) months, we have collected the following categories of personal information: name, email address, phone number, other information submitted via our App, personal identifiers, internet or other network activity (for example through the use of cookies and similar technologies), geolocation data, and inferences drawn from other data. ### When do we collect personal information and how long do we keep it? We collect personal information from you when you register on or use our site, make a purchase, sign up to our newsletter or respond to a survey or marketing communication. We also collect information about you automatically when you use our website. If you wish to deal with us anonymously or via an alias and not provide us with your personal information, it may not be possible for us to provide some or all of our services to you. We collect personal information from our customers when we provide services to them and process personal information on their behalf, such as when we manage their shipping processes. In order to provide those services to them we are not able to anonymise that data. The length of time we keep personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal requirements) or need to retain it to fulfil our legal obligations (for example, if a legal proceeding is ongoing that requires retention or if we need to keep a copy to comply with certain laws). We’ll retain your personal information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business or legal need to retain it. Following that period, we’ll make sure it’s deleted. You may request that we delete your personal information by contacting [privacy@starshipit.com](mailto:privacy@starshipit.com). ### How do we use your personal information? We may use the personal information we collect (either from you or our customers) when you (or our customers who provide you with services) register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways, which are also the business or commercial purposes for which we collect and use personal information: - To quickly process your or our customers’ transactions. - To enable you or our customers to ship orders. - For our internal administration and training purposes. - Where we otherwise have your consent. - To comply with our regulatory and legal obligations. - To send you marketing communications (including sending electronic messages such as text messages and emails). - To maintain analyse the use of and improve this website, to protect this website’s security, and to prevent fraud. ### How do we use Google sign-in information? If you choose to sign in to or create a Starshipit account with Google, we request access to your Google account's basic profile and email address. Google may provide an account identifier, email address and verification status, name, profile image, locale and hosted domain. We use your email address to find an existing Starshipit account or populate a new one, and your name to prefill the registration form. When you create an account, we temporarily store the profile information returned by Google so you can complete registration. We retain the account details you submit and use service providers to operate our services, as described in the retention and third-party disclosure sections below. To ask about the Google account information associated with your Starshipit account or request deletion, contact privacy@starshipit.com. ### How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions, including payments, are processed through a gateway provider and are not stored or processed on our servers. We store all our data in Microsoft Azure data centres currently located in Australia. ### Do we disclose your information overseas? We endeavour to retain personal information and other information on servers (or in data centres) located in your country. However, there may be certain circumstances where we need to disclose or transfer your personal information to third parties and service providers that are located outside the country in which you live. This includes our service providers that are located overseas (including in the Philippines). To the extent that personal information is disclosed to third parties that are located overseas, we will only do so if: - we believe on reasonable grounds that the overseas recipient is required to protect the information in a way that, overall, provides comparable safeguards to those we are bound by; or - we believe on reasonable grounds that the overseas recipient is located in a prescribed country (being a country recognised by our own privacy authority as having sufficient privacy laws); or - the individual concerned authorises the disclosure after being expressly informed that the overseas recipient may not be required to protect the information in a way that, overall, provides comparable safeguards to those we are bound by; or - we otherwise have a legal basis to do so. For further information on international transfers and how we safeguard your personal information, please contact our Privacy Officer at [privacy@starshipit.com](mailto:privacy@starshipit.com). ### Do we use 'cookies'? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process your free trial. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services and, when and where appropriate, to direct advertisements to you. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can learn more about the types of cookies and similar technologies on our website and manage how you interact with them by using our Cookie Consent Manager. In certain jurisdictions, you may have the right to submit a request using the process below to limit our sharing of information, including information collected through use of cookies and similar technologies, with third parties. Separate from or in addition to using the Cookie Consent Manager on our website, you can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly and you may not be able to use our site as intended. ### How do we disclose personal information to third-parties? We disclose your information only when necessary to achieve the purposes described in this Policy. We may disclose your personal information: - to any other person as specified at the point of collection and as otherwise set out in this Policy; - as you direct us to or where you have consented to such disclosure; - to a buyer or other successor in the event of or during a merger, divestiture, restructuring, dissolution, or other sale or transfer of some or all of our assets or equity, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information is among the assets transferred; - to comply with any court order or legal obligation, including responding to any lawful government or regulatory request, or if we believe disclosure is necessary to enforce or protect our rights, property, safety, or that of our users or third parties; and - to the following third parties, to whom we have disclosed personal information in the past twelve (12) months: affiliates, subcontractors, service providers, and other third parties we use to support our business; and legal or regulatory authorities and other relevant third parties for legal reasons When we disclose personal information to service providers or contractors, we do so under written agreements that limit their use of such personal information to the business or commercial purposes described in this Policy, such as providing services on our behalf, processing transactions, maintaining security, or performing analytics. We do not sell, trade, or otherwise share your personal information with third parties for monetary consideration, but we do share information like online identifiers and internet or network activity information, for example what is collected through our use of cookies and similar technologies, with analytics and advertising partners for cross-context behavioural advertising, which may be considered a “sale” or “sharing” depending on your jurisdiction. In certain jurisdictions, you can opt out of this use by submitting a request using the process described below. ### How does our site handle Do Not Track signals? We seek to honour Do Not Track signals, including the Global Privacy Control (“GPC”). While we cannot recognise and honour all Do Not Track signals that are currently in existence, when our website recognises a Do Not Track signal is in place, we will honour it and will not plant cookies or use targeted advertising tools. ### Does our site allow third-party behavioural tracking? We use third-party analytics, marketing, experimentation, and website optimisation tools, including Google Analytics, HubSpot, VWO, and similar providers, only where required with your consent. You can manage your preferences through our cookie consent manager. ### Email, text and telephone communications We are committed to full compliance with applicable unsolicited messages laws (such as in New Zealand the Unsolicited Electronic Messages Act 2007 or in Australia the Spam Act 2003), where those rules apply to you. By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from time to time. You can unsubscribe from our email communications and/or text communications at any time by clicking the "unsubscribe" link in any promotional or marketing email or text received or by emailing marketing@starshipit.com. Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable. ### What rights might you have related to your personal information and how can you request to exercise them? Depending on where you are located, you may also have other rights in connection with your personal information, including: - Right to Know: the right to request any or all of the following information relating to your personal information we have collected and disclosed, upon our verification of your identity: - The categories of personal information we have collected about you. - Our business purpose for collecting that personal information. - The categories of third parties with whom we disclose that personal information. - The specific pieces of personal information we have collected about you. - The categories of sources of the personal information we have about you. - Right to Request Deletion: the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. - Right to Portability: the right to request a copy of your personal information that we maintain about you. - Right to Correct: the right to correct inaccurate personal information that we maintain about you. - Right to Opt-Out of Targeted Advertising, the Sale or Sharing of Your Personal Information, and Profiling in Certain Circumstances: the right to direct us not to sell or share personal information we have collected about you to third parties for targeted advertising. - Right to Non-Discrimination: the right not to receive discriminatory treatment for exercising these rights. - “Shine the Light”: California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to a third party for the third party’s direct marketing purposes. - Right to Appeal: the right to appeal our decision regarding your request within a reasonable time period dependent on applicable law. - Marketing Opt-Out: You may opt-out of receiving future marketing communications from us by using the unsubscribe link at the bottom of email communications from us. We will use commercially reasonable efforts to process such requests in a timely manner. You can make a request to exercise one or more of these rights by contacting us at [privacy@starshipit.com](https://starshipit.com/privacy@starshipit.com..md). We will respond to your request within the time permitted under applicable law. We may ask you to confirm certain details we already hold about you to verify your identity. ### Children’s Privacy This website is not intended for and we do not knowingly collect personal information through our website from persons under the age of 16. If you believe someone under age 16 has provided personal information to us, please contact us as described in the “Contacting Us” section below, and we will seek to delete it. ### Changes to this Privacy Policy We may amend the terms of this Privacy Policy from time to time and will notify you of any changes by posting an updated version on our website. It is your responsibility to check this Privacy Policy for changes periodically. Your continued use of our website or services following notification of any changes to this Privacy Policy constitutes acceptance of those changes. If you do not agree with any aspect of the updated Privacy Policy, you must immediately cease all use of our website. ### Privacy Complaints If you have any complaints about a breach of your privacy rights, you should send your complaint to us at the below contact details. Our Privacy Officer will consider your complaint to determine whether there are simple or immediate steps we can take to resolve the issue. In this case, we will generally respond to you within a few business days. If your complaint requires further investigation, we will acknowledge receipt of your complaint within a week and try to carry out the investigation in a timely manner. We may seek further information from you to assist with our investigation. We will then inform you of our findings about your complaint. We will try to complete our investigation and respond to your complaint, in writing, within 30 days. We will let you know if we expect your complaint will take longer than this to resolve. If you are not satisfied with how we manage your privacy complaint you may lodge a complaint with the relevant privacy regulator, which is: - In Australia, the Office of the Australian Information Commissioner as shown on their website, https://www.oaic.gov.au/. - In New Zealand, the Office of the Privacy Commissioner as shown on their website, https://www.privacy.org.nz. - In California, the California Privacy Protection Agency, as shown on their website https://www.cppa.ca.gov, or other states’ regulators as applicable depending on your location. ### Contacting Us If there are any questions regarding this Privacy Policy, you may contact us using the information below. ShipIT Limited Level 5/87 Albert Street Auckland 1010 New Zealand [privacy@starshipit.com](mailto:privacy@starshipit.com) ## https://starshipit.com/referral-program # Refer Starshipit Do you regularly speak to eCommerce entrepreneurs and retail teams who want to run more efficient businesses? Then Starshipit's referral program is for you! Our app helps brands manage all orders and carriers from one dashboard, saving them time and money. Canonical URL: https://starshipit.com/referral-program ### Refer retailers. Get paid. **Starshipit helps brands save time and money by managing all orders and carriers in ****one dashboard**. If you regularly speak to retail businesses looking to optimise their fulfilment, then our referral program is for you! - [Sign up now](https://referrals.starshipit.com/register) - [Log in to the program](https://referrals.starshipit.com/login) ### The benefits of referring Starshipit [**Shipping automation**](https://starshipit.com/fulfilment-automation.md)** trusted by 30,000 retailers globally** ### Culture Kings ### VRG GRL ### Meshki ### Lorna Jane ### HiSmile ### Quiksilver ### Princess Polly ### How it works ### This program is a perfect fit if… #### You have a following of online brands and retail entrepreneurs Whether you’re a retailer, influencer, speaker, publisher, YouTuber, agency, consultant, TikToker or entrepreneur, it doesn’t matter. If you have a platform where you share content and a following of retailers who care about scaling their business efficiently, this program is for you. #### You speak regularly and passionately on the topic of eCommerce You frequently share content on the topic of eCommerce and appreciate the hustle of running a retail business in a hyper-competitive space. You understand that the logistic struggles are real, and how poor operational setups can stunt growth. #### You care about recommending trusted platforms and technology You've got a reputation for giving trustworthy advice and only partner with high-quality solutions. You want to see your followers get 1:1 help with getting set up for shipping success, and appreciate this as a core part of Starshipit’s offering. - [Join our referral program](https://referrals.starshipit.com/register) ### Join our referral program Partner closely with the Starshipit team to build a tailored collaboration that delivers high-converting commission opportunities, unlocking a reliable and rewarding revenue stream for you and your business. - [Become a referral partner today](https://referrals.starshipit.com/register) - [Log in](https://referrals.starshipit.com/login) ### About Starshipit #### Our app helps brands reduce workload by up to 50% Assigning orders to the right carriers is a time-consuming process. Workers open multiple tabs for various carrier accounts, manually assigning orders from a variety of sales channels - a logistical nightmare, ripe for human error! Starshipit consolidates all orders and carriers into a single platform and auto-assigns those orders to a range of carriers based on rules. 30,000 retail brands around the globe use our app for fulfilment; printing shipping labels, auto-correcting addresses, simplifying customs documentation and so much more. - [All platform features](https://starshipit.com/features.md) Starshipit is an award winning technology platform ### 2024 VIP Awards Winner Innovation in Supply Chain and Fulfilment ### 2023 Nora Solution Partner Awards Winner ### 2022 Nora Solution Partner Awards Winner ### 2024 NZ Hi-tech Awards Finalist ### 2024 Retail Systems Awards Shortlisted ### 2023 ASCLA Finalist ### 2023 European eCommerce Awards Winner ### 2024 Global Brands Magazine Shortlisted ### 2024 UK Digital Excellence Awards Shortlisted ### 2021 Westpac Finalist ### Referral program FAQ ### Who can refer new customers? Anyone! If you're a current customer, partner, agency, or developer who loves Starshipit, you can join the program and start referring. However, you must be at least 18 years old, sign up for the referral program, and not be a Starshipit employee or an immediate family member of one. ### What's in it for me? You’ll earn **AUD 100** for Starter/Starter Plus referrals, **AUD 200** for Professional/Professional Plus referrals and **AUD 500** for Enterprise plan referrals! To earn rewards, you must refer new customers who sign up using your referral link within 120 days, complete the 30-day free trial, and remain on a paid plan for at least 62 consecutive days. Payouts are made via the Impact platform. See the [program terms & conditions](https://starshipit.com/referral-program-terms-and-conditions.md) for details. ### What does the referee get? Referees who sign up via a referral link will receive **two months free** of Starshipit, which includes the standard 30-day free trial and one additional free month off their first invoice. This offer is only available to **monthly subscribers**, and limited to one redemption per customer or company. Please see the terms & conditions. ### Is it free to sign-up? Yes, [signing up](https://referrals.starshipit.com/register) to Starshipit's referral program is completely free. ### How do I sign up? Signing up is easy, and only takes a minute. [Register your details here](https://referrals.starshipit.com/register) or feel free to reach out to [marketing@starshipit.com](mailto:marketing@starshipit.com) with questions. ### How do I track my referrals? [Log in](https://referrals.starshipit.com/login) to your Impact Advocate Referral Program dashboard anytime to see referral numbers, progress and reward status. ### When will I get paid? You’ll receive your reward **after the referred customer completes 62 consecutive days on a paid subscription**, following their 30-day free trial. Once that’s done, your reward is verified and **paid within 30 business days after the end of that calendar month** via the Impact platform. **Example timeline:** **- 1 May**: Referred user starts free trial **- 31 May**: Trial ends, paid plan begins **- 1 August**: 62-day paid period ends **- By early October**: Payment is made (within **30 business days** from **31 August**, the end of the month in which qualification is completed) ### Where can I share my link? Anywhere, **except**: - Coupon or deal-sharing sites - Public ad networks like Google Ads or Facebook Ads - Starshipit’s official social media or site comments (unless you have written permission.) ### How is a referral tracked? Tracking is handled via your Impact referral link. Make sure the referee signs up directly through it—manual crediting isn’t available. You can find and copy your unique referral link on the main dashboard after you [log in](https://referrals.starshipit.com/login). ### What are the Terms & Conditions? Here are the full Terms & Conditions for the program, which you will need to accept in order to sign up for the referral program. You will need to tick the checkbox when registering on the [signup page](https://referrals.starshipit.com/register). ### I’m already a Starshipit partner, can I still sign up? Please reach out to [partnerships@starshipit.com](mailto:partnerships@starshipit.com) in order to confirm your current partner relationship, before starting your journey to use our referral program. ### What is Advocate and Impact.com? Advocate, powered by Impact.com, is the platform we use to manage our referral program. It gives you full control over your referral activity—allowing you to track performance, update your profile settings, configure payment details and payout schedules, and easily access your unique referral link to share with your audience. ### What resources can you support me with? We have a whole host of content to support education and conversions, such as reviews, [case studies](https://starshipit.com/case-studies.md), [blog articles](https://starshipit.com/all.md), [support documentation](https://support.starshipit.com/), webinars and ebooks. We will also provide regular content and product updates in our partner newsletter. We’re always open to collaborate, so please email [marketing@starshipit.com](mailto:marketing@starshipit.com) if you have an idea for a piece of content you think would help your referrals convert. ### Can I refer myself or my company? No. Self-referrals, reactivations under the same entity, or referring your own business are not eligible. Please refer to the program terms & conditions. ### Who do I contact if I need help? Email us at [marketing@starshipit.com](mailto:marketing@starshipit.com) and we’ll be happy to help. ## https://starshipit.com/sendle-closing-down # Sendle Offer Sendle has shut down. Switch to Starshipit and get shipping again today. 50% off your first 3 months, multi-carrier access, and fast onboarding. Canonical URL: https://starshipit.com/sendle-closing-down ### Sendle has closed ### Keep fulfilment moving with 50% off Starshipit* Switch to Starshipit’s multi-carrier platform with guided setup, fast onboarding, and **a limited-time offer designed exclusively for former ****Sendle**** customers. **_Offer expires April 30 2026._ *_Terms & conditions apply_ - Claim the offer [**Shipping automation**](https://starshipit.com/fulfilment-automation.md)** trusted by 30,000 retailers globally** ### Lorna Jane ### Culture Kings ### HiSmile ### Showpo ### Princess Polly ### Oz Hair & Beauty ### Healthylife ### Why retailers are switching to Starshipit Starshipit is a [**multi-carrier shipping**](https://starshipit.com/multi-carrier-shipping.md)** automation platform** built to help retailers stay flexible, even when carriers change. Instead of relying on a single provider, Starshipit connects your store to multiple carriers and gives you the tools to manage shipping from one place. ### Key benefits of moving to Starshipit ### 🎁 Exclusive offer for former Sendle customers To support retailers impacted by the Sendle disruption, we’re offering a special, limited-time Starshipit promotion: **What’s included exclusively for Sendle users:** - **50% off your first 3 months** on our Starter plans* - **Connect up to 3 couriers** (instead of the usual 2 on Starter plans)* - **Guided onboarding and setup support**, no matter your business size - **Easy migration** without needing to start from scratch This offer is designed to help you get shipping again quickly, while setting you up with a more resilient fulfilment setup long-term. *_Terms & conditions apply_ - Claim the offer now ### How it works ### Get set up in minutes Switching shipping platforms shouldn’t mean rethinking your entire tech stack. Starshipit integrates with leading **carriers, **[**eCommerce platforms**](https://starshipit.com/integrations.md)**, marketplaces, and **[**warehouse management**](https://starshipit.com/warehouse-management.md)** systems**, making it easy to transition without disrupting how you already operate. Whether you fulfil orders yourself, work with a warehouse, or sell across multiple channels, Starshipit is designed to slot into your existing workflows. - Claim the offer now 100+ pre-built integrations ### Seamless integrations with leading carriers and platforms ### FedEx shipping ### Australia Post ### Couriers Please shipping ### DHL Express ### Aramex shipping ### Sherpa ### Border Express ### Zoom2u ### TNT ### Border Express ### StarTrack ## Ready to move on from Sendle? _***Terms and conditions**_ _This promotion is available exclusively to new Starshipit customers who were previously using Sendle and who sign up through the designated Sendle offer landing page on or before 30 April 2026. This offer is available to businesses located in Australia only. Businesses must not have an existing active Starshipit subscription at the time of sign-up. Eligible customers will receive 50% off the first three (3) months of a Starshipit Starter or Starter Plus plan only, access to up to three (3) couriers on those plans (instead of the standard two), and free onboarding support to assist with setup (standard onboarding services as determined by Starshipit). The discount applies to the Starshipit subscription fee only and does not apply to carrier charges, postage costs, or third-party fees. After the promotional period, the subscription will automatically renew at the then-current standard price unless cancelled. This offer does not apply to Professional, Enterprise, or other Starshipit plans and cannot be combined with any other offers or promotions. The promotion is non-transferable, non-exchangeable, not redeemable for cash or credit, and limited to one redemption per business. Starshipit reserves the right to verify eligibility, amend, suspend, or cancel the promotion at any time without prior notice, and to disqualify any participant who breaches these terms. Personal information will be collected and handled in accordance with _[_Starshipit’s Privacy Policy_](https://starshipit.com/privacy-policy.md)_._ ## https://starshipit.com/ship-from-store # Ship from store Implement your ship from store strategy with Starshipit’s award-winning technology. Keep your freight costs down and increase your delivery speed. Canonical URL: https://starshipit.com/ship-from-store ### Utilise retail space and ship from your stores **Grow faster with a 'ship from store' strategy powered by Starshipit’s award-winning technology.** In-store fulfilment can keep your freight costs down, improve inventory turnover and increase your delivery speed. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers trust Starshipit with their shipping** ### Culture Kings ### Quiksilver ### Princess Polly ### Healthylife ### Showpo ### Got a store? Ship from it **Our solutions are designed to be used by retailers of all sizes.** Whether you’ve got one local store or 20 stores worldwide, you can use Starshipit to start your omnichannel shipping journey. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Toyworld ships online orders 3 days faster with store fulfilment **Toyworld uses its 125-store network to fulfil online orders from stores instead of relying on one central warehouse.** Since implementing Starshipit and stockinstore, Toyworld increased online conversion by 118%, lifted click and collect sales by 198%, and now gets national online orders to customers 3 days faster on average. - [Read the full case study](https://starshipit.com/case-study/toyworld.md) ### What is 'ship from store'? Ship from store is a shipping model where retailers use inventory held in physical stores to fulfil orders from their eCommerce channels (like Shopify, WooCommerce, Adobe Commerce and more). Basically, when a customer places an order through an online store, that order is sent to the store that’s closest to the customer and fulfilled there instead of a central warehouse. This means less lead time and – potentially – lower transportation costs. ### Why ship from your store? ### Integrate with all major platforms Shopify, Magento2, PeopleVox, Stockinstore and more – import your orders automatically and use smart logic to automatically assign those orders to the right stores. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Access leading on-demand carrier solutions Give your customers the delivery options they want. Starshipit features ready-to-go integrations with all leading on-demand carriers, including Uber, Rendr, Sherpa, Australia Post and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Manage your store network from one dashboard No more manual checks! Use our [shipping summary](https://starshipit.com/shipping-reporting.md) dashboard to get a bird’s eye view of orders across your store network. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Access omnichannel shipping solutions to grow your business Starshipit simplifies [omnichannel shipping](https://starshipit.com/ecommerce-omnichannel-shipping.md). Integrate [sales channels](https://starshipit.com/integrations.md), automate orders and save on shipping rates. Improve customer communication and gain insights to create a unified shipping experience. ## Ship-from-store FAQs ### How do I run ship-from-store fulfilment across multiple retail locations? Ship-from-store needs one repeatable process across every location: accurate store stock, clear order allocation, practical pick-and-pack steps and carrier collection rules. It can help retailers use local inventory for online orders. Starshipit supports in-store fulfilment, while WMS and Ops Manager capabilities depend on the chosen account and product configuration. ### What is ship-from-store fulfilment? Ship-from-store fulfils an online order from a retail location instead of only a central warehouse. Starshipit can route orders to the right store using rules, helping retailers use store stock for local fulfilment. Set routing criteria around stock availability, delivery coverage and each store’s operational capacity. ### Can I use store inventory to fulfil online orders? Yes. Store locations can fulfil online orders, reducing reliance on one central warehouse. Starshipit routes orders between locations using rules, while your connected sales platform or WMS provides the stock availability. Before rollout, make sure inventory is accurate and each store follows a consistent pick-and-pack process. ### Can ship-from-store support same-day delivery? It can, when a store has stock and the selected carrier service is available for that address. Configure eligible services in Checkout Rates, then test the rates returned for relevant locations and order details. Confirm service coverage, operating hours and cut-off times before promising same-day delivery. ## Start your 30-day free trial today ### Ship from store eBook: Get your free copy No shipping model is perfect. While ship from store offers several benefits, there are some drawbacks to consider. Download our eBook, '**Getting started with ship from store**' to learn more about some of the limitations, before utilising this innovative strategy. - [Download the eBook](https://info.starshipit.com/ship-from-store-ebook) ### Discover how leading retailers use Starshipit for ship from store ### Learn more with a personalised demo Want to chat with an expert about how our ship from store solutions could work for you? Book a demo with our team today! Or, take a tour right now. - [Book a demo](https://starshipit.com/book-an-appointment.md) - [Take a tour](https://app.storylane.io/share/zo4d54dk0zpm) ## https://starshipit.com/shipping-address-validation # Address validation Ensure accurate deliveries with Starshipit's shipping address validation tools. Validate customer addresses to ensure accurate deliveries for every order. Canonical URL: https://starshipit.com/shipping-address-validation ### Validate customer addresses before shipping your orders Use our shipping address validation feature to ensure customers always get their orders – even if they enter the wrong details. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers use Starshipit for shipping address validation** ### Culture Kings ### Lorna Jane ### Quiksilver ### Hello Molly ### Showpo ### Save time with automatic address verification options **With a single click, auto correct invalid shipping addresses directly from the Starshipit dashboard.** Compare invalid address details, make manual edits and bulk auto-correct addresses. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Bickford’s reduced human errors by 10% with auto address correct **“Starshipit’s fulfilment platform freed up 50% of our time,** so we could focus on growing the business… Human errors reduced by 10% thanks to Starshipit’s auto address correct.” Auto Address also helped reduce fines for returned packages sent to incorrect addresses. _Siddharth Puri, eCommerce Developer at Bickford’s_ - [Read the full case study](https://starshipit.com/case-study/dtc-bickfords.md) ### Never deal with a “Package not delivered” query again When you have a platform to validate shipping addresses automatically, your customers will get their orders, every time. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### International postal address verification Do you have customers ordering from overseas? No problem. Starshipit can check (and correct) international addresses. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Reduce costs with shipping address verification Shipping to the wrong address can result in packages being returned or lost. Address verification minimises these occurrences, reducing reshipments and associated costs. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Why retailers love Starshipit ### Learn more with a personalised demo Want to chat with an expert about how our tools to validate shipping addresses could work for you? **Book a demo with our team today!** - [Book a demo](https://starshipit.com/book-an-appointment.md) ## Start your 30-day free trial today ## Address validation FAQs ### How does shipping address validation work? Address validation checks delivery-address data before an order is sent to a carrier. It can flag missing or inconsistent details so your team can review them earlier, helping reduce avoidable delivery problems. Exact validation behaviour depends on the carrier service, destination and the address information available. ### Can shipping address validation correct an address automatically? Address correction can be available where the relevant carrier validation service supports it, but the exact outcome depends on the carrier and address data. Treat suggested changes as a prompt for review when the delivery matters. Good checkout data and an exception process remain important safeguards. ### Can address validation prevent every failed delivery? No. Address validation can catch data issues before dispatch, but it cannot control access problems, customer availability or carrier delivery decisions. It is most useful as part of a wider process: collect complete addresses at checkout, review exceptions quickly and give customers clear delivery updates. ### Can I validate shipping addresses in bulk before dispatch? Bulk address review can help teams find incomplete or inconsistent delivery data before a busy dispatch run. The available validation behaviour depends on the connected carrier service. Use the results to investigate exceptions early, then confirm the address with the customer when the information is still unclear. ## https://starshipit.com/shipping-beauty-cosmetics # Beauty & cosmetics Selling beauty and cosmetics products? Automate your shipping process with Starshipit. Save time, reduce shipping costs, and deliver a premium experience with one powerful platform. Canonical URL: https://starshipit.com/shipping-beauty-cosmetics ### Shipping automation for beauty brands Boost brand loyalty. Give customers the delivery options they want – with the timeframes they expect. Cut down on ‘Where’s my order’ queries. Streamline every step of your shipping process, from online checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book demo](https://starshipit.com/book-an-appointment.md) ##### **Starshipit saves 30,000 retailers time and money on order fulfilment** ###### **Trusted by leading brands around the globe** ### Culture Kings ### Princess Polly ### Meshki ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### LSKD "Starshipit offered an easy integration with our preferred carrier and could do all the things we needed it to, like import orders, create labels and make it really fast to get orders out the door. It allowed us to grow even faster by focusing on other areas of our business. We save at least 15 -20 hours per week by using Starshipit!" **Alex Tomic, Co-Founder of HiSmile** ##### Starshipit benefits all departments ### Boost satisfaction across the business ##### Keep customers coming back ### A premium delivery experience ##### **Give customers a choice at checkout** Display different delivery options and shipping speeds at checkout, letting your customers choose what works for them. ##### **Keep them informed and reduce order queries** Create branded tracking pages and automated [shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey, reducing ‘Where is my order’ queries. ##### **Enable self-service returns** Eliminate the hassle of manual returns from your latest collection drop with [self-service returns](https://starshipit.com/branded-returns.md) features. ##### Save time and money ### Makeup time for more sales ##### **Save hours every week** Automatically import orders and assign them to different carriers, saving you from logging into carrier websites and copying order details. ##### **Keep your shipping costs down** Discover why fashion brands love Starshipit for managing [shipping costs](https://starshipit.com/shipping-costs.md). Get full control over your shipping rates (with no per-label fees), customise your checkout and create happier customers. ##### **Run detailed reports** Keep your [delivery data](https://starshipit.com/shipping-reporting.md) front-of-mind and reach for industry-leading results. Understand what carriers best deliver on your brand's aspirations and satisfy customer expectations. ##### Scale your business ### Power up your peak ##### **Your partners for success** Get kick-start video calls to help you get set up, and expert shipping support as you scale. ##### **Maximise shop floor potential** Do you have retail stores? Easily manage [in-store fulfilment](https://starshipit.com/ship-from-store.md), stock transfers and pick-up in store. ##### **Easy international shipping** Don’t limit yourself – [grow internationally](https://starshipit.com/international-shipping.md) with ease thanks to integrations with global carriers and tools to automate the customs process. ##### **One app, over 100 carriers and platforms** No need to build or maintain your own integrations. Starshipit has pre-built integrations with all leading carriers, platforms and [WMS](https://starshipit.com/warehouse-management.md)/IMS systems. ##### Manage all your products ### Handle with care, manage with flair ##### **Dangerous goods? We've got the carriers** Starshipit integrates with all major carriers supporting dangerous goods so that you can manage all your beauty products from one place. ##### **Auto-assign and stay safe** Use our [rules engine](https://starshipit.com/fulfilment-automation.md) to automatically assign orders containing dangerous goods to the right carrier, without lifting a finger. ##### **Cross borders with confidence** Starshipit makes shipping all your orders easy. Our platform has tools to assign the correct HS codes and customs documentation. ## You know beauty. We know shipping. Let's talk. ### EBOOK: Shipping strategies for beauty brands In this ebook, you'll learn how to offer flexible shipping options that customers love, discover real-life success stories from HiSmile and Oz Hair & Beauty, and get an actionable checklist to boost customer loyalty. ### How HiSmile uses Starshipit to increase sales After 6 months at University, Alex knew he wanted to do start a business. Him and his co-founder, Nic Mirkovic, could see social media was the way forward. Discover how HiSmile used Starshipit to scale internationally. ### How Starshipit enables OZ Hair & Beauty to skyrocket From [eBay](https://starshipit.com/ebay.md) to empire: Discover how Oz Hair & Beauty skyrocketed to become a $24 million business by partnering with Starshipit to overcome key fulfilment challenges and scale their business across Australia. ### Can you ship nail polish internationally? With a global audience just one viral video away from your online store, are you ready to ship nail polish internationally? It can be challenging as this product is classified as a dangerous good. ### How to ship perfume internationally Shipping perfume is a growing business. Sure, there’s still a charm to trying fragrances in high-end stores, but once people find a favourite, they’ll usually want to get their hands on it as reliably as possible. ### Can you ship skincare internationally? For skincare brands, meeting this demand internationally means more than just shipping products across borders. In this guide, we’ll cover the essentials, including carrier options and examples. ### How to ship cosmetics internationally With the self-care industry booming, international demand for beauty products has never been higher, and it’s set to keep rising. But as the opportunities rise for retailers, so do the challenges. ### Can you ship shampoo internationally? Not everyone would claim to be a regular beauty and cosmetics consumer, but you can bet (or hope!) that everyone is buying shampoo. In this blog we’ll be looking at the challenges and solutions when shipping liquids. ## Beauty and cosmetics shipping FAQs ### Can beauty products be shipped as dangerous goods? Some beauty products may be classed as dangerous goods because of their ingredients or packaging, but the requirements depend on the product, transport mode, destination and carrier. Starshipit supports dangerous-goods shipping with certain carriers. Always confirm classification, packaging and carrier requirements before dispatch. [Read the dangerous-goods guidance.](https://support.starshipit.com/articles/9865634439183-dangerous-goods-in-starshipit) ### How can beauty retailers reduce delivery issues? Start with accurate product, parcel and address information, then choose a carrier service that fits the order and destination. Clear tracking updates help customers spot problems early, while shipping rules can reduce inconsistent decisions in the warehouse. Review recurring exceptions to improve the process rather than treating each one in isolation. ### Can I use shipping rules for dangerous-goods orders? Yes, where your carrier and account setup support it, rules can help restrict dangerous-goods orders to eligible delivery services. Rules should follow the product classification and the carrier’s current conditions, rather than replace them. Test the setup with the relevant carrier before relying on it for live orders. [Read the dangerous-goods guidance.](https://support.starshipit.com/articles/9865634439183-dangerous-goods-in-starshipit) ### Can I ship beauty products internationally with Starshipit? Starshipit can support international shipping workflows, including carrier labels and documentation for supported services. Requirements vary by product, destination and carrier, particularly for regulated ingredients or dangerous goods. Confirm the current carrier and border requirements before dispatching international beauty orders. ## https://starshipit.com/shipping-cost-calculator # Cost savings calculator Use Starshipit’s shipping cost calculator to estimate fulfilment savings, compare plan options, and identify where you can reduce shipping costs. Canonical URL: https://starshipit.com/shipping-cost-calculator ## Cost savings calculator Use the cost savings calculator to estimate how much money your business could save every month by using Starshipit for shipping automation.* ### Calculator inputs - Currency options: AUD ($), NZD ($), GBP (£), USD ($). - Average order volume per month. Default example: 4,000 orders/month. Visible slider range: 0 to 10,000+ orders/month. - Average fulfilment time spent per order. Default example: 12 minutes/order. Visible slider range: 0 to 30+ minutes/order. - Average hourly wage of staff fulfilling orders. Default example: $40/hour. Visible slider range: $0 to $100+/hour. ### Calculation model - Current monthly fulfilment labour cost = monthly orders * minutes per order * hourly wage / 60. - Estimated monthly cost savings = round(current monthly fulfilment labour cost * 50%). - Estimated monthly time savings in hours = round(estimated monthly cost savings / hourly wage). - Estimated annual cost savings = estimated monthly cost savings * 12. - Estimated annual time savings = estimated monthly time savings * 12. - The estimate excludes courier rates, packaging, other fulfilment costs, and Starshipit subscription charges. ### Example result Using 4,000 orders/month, 12 minutes/order, $40/hour, and a 50% saving assumption: - Current monthly fulfilment labour cost: $32,000. - Estimated monthly cost savings: $16,000. - Estimated annual cost savings: $192,000. - Estimated monthly time savings: 400 hours. - Estimated annual time savings: 4,800 hours. ### Terms *This calculator provides estimates only, and actual results may vary. The results are based on the average percentage of time saved (50%) from a survey of Starshipit customers. This calculation is excluding costs such as courier rates, packaging and other fulfilment costs. Cost savings exclude the cost of the Starshipit subscription charges. ## See what shipping automation could save at different order volumes* ### Estimated savings by order volume - 100 orders/month: approx. 8 hours/month; $3.2k AUD/year. - 500 orders/month: approx. 42 hours/month; $16k AUD/year. - 1,000 orders/month: approx. 83 hours/month; $32k AUD/year. - 5,000 orders/month: approx. 417 hours/month; $160k AUD/year. - 10,000 orders/month: approx. 833 hours/month; $320k AUD/year. ### Disclaimer *This table provides estimates only, and actual results may vary. Estimates use 10 minutes/order, 50% time saved, and an AU warehouse labour benchmark of $32/hour. 50% time saved is based on the average percentage of time saved from a survey of Starshipit customers. This calculation excludes courier rates, packaging, other fulfilment costs, and Starshipit subscription charges. ###### **Shipping automation trusted by 30,000+ retailers globally** ### Health Post ### Princess Polly ### HiSmile ### Lorna Jane ### Meshki ### Culture Kings ### Harrolds ## Start your 30-day free trial today ## https://starshipit.com/shipping-costs # Shipping costs Easily estimate, compare, and reduce shipping costs with Starshipit. Get accurate quotes, real-time updates, and find the best rates for domestic and international shipping. Canonical URL: https://starshipit.com/shipping-costs ### Save on shipping costs with Starshipit **For retailers, Starshipit is the best way to manage your shipping costs.** You can bring your own carrier rates (with no additional fees per label), create automation rules to pick the cheapest carrier, add margins and show live rates at checkout. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers use Starshipit to reduce shipping costs** ### Culture Kings ### Lorna Jane ### VRG GRL ### HiSmile ### Quiksilver ### Meshki ### Princess Polly ### Hello Molly ### Your platform for cost-effective growth **Starshipit lets you ship as many labels as you need within your pricing plan, without any fees for using your own contracted carrier rates.** The savings can add up. For example, if you ship 500 orders per month on a competing shipping platform (that charges you 0.30c per label), that’s $150 extra you'll need to pay each month! - Use the cost savings calculator - [Take a tour of our cost saving features](https://app.storylane.io/share/3x5p1pdbnjnq) ### MESHKI saves 1000s of hours and dollars with automated shipping **MESHKI scaled to 150+ countries while reducing fulfilment admin and automating international shipping tasks.** Starshipit helped the team reduce costs through productivity gains, maintain a lean headcount, and simplify duties, taxes, carrier selection, and fulfilment rules in one platform. _Larissa McGovern, Logistics Manager at MESHKI_ - [Read the full case study](https://starshipit.com/case-study/meshki.md) ### Compare shipping costs from carriers Compare live shipping rates from all your [integrated carriers](https://starshipit.com/multi-carrier-shipping.md), in one dashboard. Then, pick the best carrier for each order based on the needs of your business and set up [automation rules](https://starshipit.com/fulfilment-automation.md) to always select the cheapest carrier. - [Book a demo](https://app.storylane.io/share/3x5p1pdbnjnq) ### Control your shipping costs and margins You’ve got full control over your shipping costs and margins. Add or subtract from your contract rates, whether that’s a flat amount or a percentage of the rate. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Estimate your shipping costs Get precise cost estimates without manual calculations. Automatically calculate shipping rates based on factors such as package dimensions, weight, destination, and shipping method. - [Take a tour](https://app.storylane.io/share/3x5p1pdbnjnq) ### Display live rates at checkout Configure [live rates at checkout](https://starshipit.com/choice-at-checkout.md) so your customers can see real-time shipping rates before they complete their order. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) **We support all major **[**eCommerce platforms**](https://starshipit.com/integrations.md)** and couriers** ### Wix ### Australia Post ### Shopify ### Aramex shipping ### Amazon ### DHL eCommerce ### BigCommerce shipping app ### FedEx shipping ### Squarespace ### Sendle ### Etsy ### Automate international shipping costs Get real-time rate comparisons from all major carriers and automated cost estimates based on your package’s dimensions, weight, destination, and shipping method. Set automation rules to select the most cost-effective carrier for each international order. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Merge orders to reduce shipping costs Use suggested merges to combine orders heading to the same destination, reducing your shipping costs and streamlining the packing process. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Lower your shipping costs with smart rules Imagine a shipping platform designed specifically to help you cut down on shipping costs. With the rules engine, you can create automations to select the cheapest carrier based on destination, set margins and more. - [Take a tour](https://app.storylane.io/share/3x5p1pdbnjnq) ### Recommended packaging Automatically select the most efficient packaging for your orders. This feature intelligently matches items' dimensions with your configured packages, selecting the best fit and reducing costs. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ## Cost savings calculator Use the cost savings calculator to estimate how much money your business could save every month by using Starshipit for shipping automation.* ### Calculator inputs - Currency options: AUD ($), NZD ($), GBP (£), USD ($). - Average order volume per month. Default example: 4,000 orders/month. Visible slider range: 0 to 10,000+ orders/month. - Average fulfilment time spent per order. Default example: 12 minutes/order. Visible slider range: 0 to 30+ minutes/order. - Average hourly wage of staff fulfilling orders. Default example: $40/hour. Visible slider range: $0 to $100+/hour. ### Calculation model - Current monthly fulfilment labour cost = monthly orders * minutes per order * hourly wage / 60. - Estimated monthly cost savings = round(current monthly fulfilment labour cost * 50%). - Estimated monthly time savings in hours = round(estimated monthly cost savings / hourly wage). - Estimated annual cost savings = estimated monthly cost savings * 12. - Estimated annual time savings = estimated monthly time savings * 12. - The estimate excludes courier rates, packaging, other fulfilment costs, and Starshipit subscription charges. ### Example result Using 4,000 orders/month, 12 minutes/order, $40/hour, and a 50% saving assumption: - Current monthly fulfilment labour cost: $32,000. - Estimated monthly cost savings: $16,000. - Estimated annual cost savings: $192,000. - Estimated monthly time savings: 400 hours. - Estimated annual time savings: 4,800 hours. ### Terms *This calculator provides estimates only, and actual results may vary. The results are based on the average percentage of time saved (50%) from a survey of Starshipit customers. This calculation is excluding costs such as courier rates, packaging and other fulfilment costs. Cost savings exclude the cost of the Starshipit subscription charges. ### How Starshipit users save on shipping costs ## Shipping costs – FAQs ### **Q: How can I estimate my shipping cost?** A: The best way to estimate your shipping costs is by using shipping software like Starshipit. Simply integrate your carriers, and then you’ll be able to compare the shipping of orders using your different carriers. ### **Q: What factors affect shipping costs?** A: Shipping costs depend on package weight, dimensions, delivery speed, and destination. Additional services like tracking and insurance may also impact the final cost. ### **Q: How do I compare shipping costs between carriers?** A: Our platform allows you to compare shipping costs across multiple carriers. Enter your shipment details to see side-by-side comparisons and choose the best option for your needs. ### **Q: What is express shipping and how much does it cost?** A: Express shipping ensures faster delivery times, often within 1-2 days. Costs vary based on package size, weight, and destination. ##### How do I reduce cart abandonment caused by high delivery costs? Unexpected delivery costs can stop a shopper at the final step, especially when the price or delivery promise changes late. Show clear shipping options and accurate rates earlier in checkout, then test the mix of price, speed and margins. Starshipit Live Rates supports real-time checkout rates, delivery estimates and rate rules for eligible configurations. ##### Why do customers abandon carts over shipping costs? Customers abandon carts over shipping costs when the total feels unexpected, unclear or out of step with the delivery value offered. Make delivery options and timing visible before payment, then test the balance between margin and conversion. Starshipit Live Rates supports real-time checkout rates, delivery estimates and configurable rules for eligible setups. ### **Q: Can I get an estimate for international shipping costs?** A: Yes, Starshipit provides estimates for international shipments. Simply integrate your carriers and you’ll be able to get accurate price estimates for your international orders. ### **Q: Are there ways to reduce my shipping costs?** A: Yes, you can reduce shipping costs by optimising package dimensions, choosing the right carrier, and consolidating shipments. Our platform helps you find the most cost-effective shipping options. ### **Q: What are the typical costs for shipping small packages?** A: Shipping costs for small packages vary by carrier, weight, and destination. Generally, small packages cost less to ship. ##### How can eCommerce brands reduce delivery costs? Delivery costs usually come down through better carrier selection, packaging and service choices rather than one blanket rate cut. Use rules to select a suitable carrier service, review package data, and apply your negotiated carrier rates. Starshipit supports carrier rules, live checkout rates and using your own rates without per-label fees. ##### How does courier management software reduce shipping costs? Courier management software can reduce shipping costs when it gives teams better control over carrier choice, service rules and the rates shown at checkout. The goal is to avoid costly manual decisions, not simply choose the lowest rate every time. Starshipit supports multi-carrier shipping, automation rules and using negotiated carrier rates. ## Start your 30-day free trial today ### More on reducing shipping costs Here are some helpful resource to help you save on shipping costs. - [Cost of shipping: How to calculate your costs](https://starshipit.com/blog-content/costs-of-shipping.md) - [DHL shipping costs: Savings tips, tricks and tools](https://starshipit.com/blog-content/dhl-shipping-costs.md) - [Webinar: 6 strategies for cutting fulfilment costs](https://info.starshipit.com/cutting-shipping-costs-webinar) - [How to reduce shipping costs: 12 ways to save ](https://starshipit.com/blog-content/how-to-reduce-shipping-cost.md) - [Shipping cost-cutting checklist](https://info.starshipit.com/cost-cutting-checklist) ## https://starshipit.com/shipping-fashion-accessories # Fashion & accessories Selling fashion and accessories products? Automate your shipping process with Starshipit. Save time, reduce shipping costs, and deliver a premium experience with one powerful platform. Canonical URL: https://starshipit.com/shipping-fashion-accessories ### Shipping automation for fashion brands Boost brand loyalty. Offer industry-leading delivery times. Cut down on ‘Where’s my order’ queries. Streamline every step of your shipping process, from checkout to delivery. - [Start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book demo](https://starshipit.com/book-an-appointment.md) ##### Starshipit saves 30,000 retailers time and money on order fulfilment ###### Trusted by leading fashion brands around the globe ### Princess Polly ### VRG GRL ### Meshki ### Lorna Jane ### Quiksilver ### LSKD ### Culture Kings “We would have really struggled to scale if it wasn’t for Starshipit. Before using their app, our tech platforms weren’t talking, and we would have had to login to multiple [carrier accounts](https://starshipit.com/integrations.md) to get orders out the door. Now, all of that is handled automatically, meaning we save 1000s of hours and dollars in fulfilment time.” **Damien Park-Nielson, Head of Operations at MESHKI** ##### Starshipit benefits all departments ### Boost satisfaction across the business #### Keep customers coming back ### A premium delivery experience ##### **Give customers a choice at checkout** Display [different delivery options](https://starshipit.com/choice-at-checkout.md) and shipping speeds at checkout, letting your customers choose what works for them. ##### **Keep them informed and reduce order queries** Create branded tracking pages and automated [shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey, reducing ‘Where is my order’ queries. ##### **Enable self-service returns** Eliminate the hassle of manual returns from your latest collection drop with [self-service returns](https://starshipit.com/branded-returns.md) features. ##### Save money and time ### Seamless is the new black ##### **Save hours every week** Automatically import orders and assign them to different carriers, saving you from logging into carrier websites and copying order details. ##### **Keep your shipping costs down** Get full control over your shipping rates (with no per-label fees), customise your checkout, and offer competitive options to customers. ##### **Run detailed reports** Keep your [delivery data](https://starshipit.com/shipping-reporting.md) front-of-mind and reach for industry-leading results. Understand what carriers best deliver on your brands aspirations and satisfy customer expectations. ##### Scale your business ### Power up your peak ##### **Your partners for success** Get a kick-start video call to help you start shipping immediately, and expert support as you scale. ##### **Maximise shop floor potential** Do you have retail stores? Easily manage [in-store fulfilment](https://starshipit.com/ship-from-store.md), stock transfers and pick-up in store. ##### **Easy international shipping** Don’t limit yourself to one market – [grow internationally](https://starshipit.com/international-shipping.md) with ease thanks to integrations with global carriers and tools to automate the customs process. ##### **One app, over 100 carriers and platforms** No need to build or maintain your own integrations. Starshipit has pre-built integrations with all leading carriers, platforms and [WMS](https://starshipit.com/warehouse-management.md)/IMS systems. ## You know fashion. We know shipping. Let’s talk. ### How to ship jewellery internationally Learn how to ship jewellery internationally with our expert guide covering packaging, customs duties, carrier options, and tips to streamline your shipping process while reducing costs. ### EBOOK: Shipping strategies for fashion brands In this ebook, you'll learn how to offer flexible shipping options that customers love, discover real-life success stories from MESHKI and RUBY, and get an actionable checklist to boost customer loyalty. ### How Starshipit enables MESHKI to sell globally From dorm room to boardroom: Explore how fashion brand Meshki leverages Starshipit for streamlined international shipping, saving time and costs while scaling globally. ### Webinar: How shipping excellence drives loyalty Expert speakers from Rendr, Convert Digital, Indigo8 and Starshipit have unpacked how each element of the delivery process enhances the customer experience, from checkout to the moment of unboxing. ## Fashion shipping FAQs ### How can fashion retailers make returns easier for customers? A clear return policy, simple instructions and an easy way to start a return reduce uncertainty for fashion shoppers. Starshipit’s branded returns portal can give customers a self-service route for eligible returns, subject to your plan, carrier setup and return rules. [See how to set up the branded returns portal.](https://support.starshipit.com/articles/4414146875279-set-up-branded-returns-portal) ### How can fashion retailers prepare shipping for peak sales periods? Prepare by confirming carrier capacity, packaging, cut-off times and the steps your team uses to handle exceptions. Automated labels, routing rules and customer notifications can reduce repeated work when volumes rise. Test the workflow before the peak period, especially for popular products and high-return order types. ### What delivery information do fashion customers expect? Customers need clear delivery options before checkout, then straightforward confirmation and tracking after dispatch. Be specific about delivery timeframes, costs and return steps rather than making a vague speed promise. A practical shipping setup keeps those customer messages aligned with the carrier service you have selected. ### How can fashion retailers offer better delivery choice? Offer delivery services that match what your shoppers value, such as standard, express or local options where you can support them. Keep the choices clear at checkout and make sure they align with your available carriers and fulfilment capacity. More choice only helps when the promise is realistic. ## https://starshipit.com/shipping-food-drinks # Food & beverage Shipping food and drinks? Automate your shipping process with Starshipit. Save time, reduce shipping costs, and deliver a premium experience with one powerful platform. Canonical URL: https://starshipit.com/shipping-food-drinks ### Shipping automation for food & beverage Easily manage the shipping of your food and drink products. Starshipit streamlines every step of the process, from checkout to delivery. Access a range of carriers to transport, with specialised services for chilled shipping, perishable shipping and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book demo](https://starshipit.com/book-an-appointment.md) ##### **Starshipit saves 30,000 retailers time and money on order fulfilment** ###### **Trusted by leading brands around the globe** ### CookieTime ### Remedy ### Boring Milk ### Shine Drink ### Urban Food Co ### Culture Kings ### Meshki ### Princess Polly ### Lorna Jane ### HiSmile ### VRG GRL ### LSKD ### Quiksilver “Starshipit’s fulfilment platform freed up 50% of our time, so we could focus on growing the business… Human errors reduced by 10% thanks to Starshipit’s auto-address correct.” **Siddharth Puri, eCommerce Developer at Bickford’s** ##### Benefits for all departments ### Boost satisfaction across the business ##### Keep customers coming back ### A premium delivery experience ##### **Give customers a choice at checkout** Display a range of [delivery options](https://starshipit.com/choice-at-checkout.md) and shipping speeds at checkout, letting your customers choose what works for them. ##### **Keep them informed and reduce order queries** Create branded tracking pages and automated [shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey, reducing ‘Where is my order’ queries. ##### **Mitigate delays and avoid spoilage** Automatically correct invalid customer addresses to ensure orders reach the correct destination, reducing delays and potential spoilage. ##### Save time and money ### Keep your fulfilment brewing in the background ##### **Save hours every week** Use our rules automation engine to automatically assign orders containing food and drink products to the right carrier, without lifting a finger. ##### **Automate your packaging** Packaging is the responsibility of the sender. Use Starshipit’s recommended packaging feature to ensure your food and drink products are assigned the correct, compliant packaging, every time. ##### **Keep your delivery costs down** Discover why retailers love Starshipit for managing [shipping costs](https://starshipit.com/shipping-costs.md). Get full control over your shipping rates (with no per-label fees), customise your checkout and create happier customers. ##### Scale your business ### The secret ingredient to sustainable growth ##### **Maximise shop floor potential** Do you have retail stores? Easily manage [in-store fulfilment](https://starshipit.com/ship-from-store.md), stock transfers and more. ##### **Ship your products internationally** Starshipit makes cross-border shipping easy, including orders with alcohol. Our platform has tools to assign the correct HS codes and [customs documentation](https://starshipit.com/international-shipping.md). ##### **Set up your own fleets and drivers** Set up your own fleets and contracted drivers directly within Starshipit. Then, manage these services alongside your other carriers straight from one dashboard. ##### **One app, over 100 carriers and platforms** No need to build or maintain your own integrations. Starshipit integrates with carriers able to transport your food and drink products, with specialised services for chilled shipping, perishable shipping and more. ## You know food and drink. We know shipping. Let's talk. ### How Mountain Culture streamlined shipping across Australia Starting out as a small brewpub, Mountain Culture now ships over a million litres of beer across Australia each year. Learn how they use Starshipit to save time, stay in control and deliver cold beers, fast. ### EBOOK: Shipping strategies for food and beverage brands In this ebook, you'll learn how to ship food and beverage products with care and speed. You'll also dive into success stories from Bickford’s and Mountain Culture Brewing Co, and get a handy checklist to streamline your fulfilment. ### How Bickford cut its D2C handling time by 50% Discover how Bickford’s transformed their 150-year-old brand by streamlining fulfilment with Starshipit, improving customer service and achieving a 50% reduction in handling time. ## Food and beverage shipping FAQs ### How should food and beverage retailers choose a delivery service? Choose a service that matches your product, packaging, delivery area and the time it can safely spend in transit. For chilled, perishable or fragile goods, confirm the carrier’s current service conditions directly. Clear delivery cut-offs and tracking updates also help customers plan for orders that need timely receipt. ### How should food and beverage retailers set delivery cut-off times? Set cut-offs around the latest time your team can pick, pack and hand an order to the chosen carrier while still meeting the delivery promise. Review them for weekends, public holidays and different delivery zones. Clear cut-offs help customers order with confidence and give your team a more manageable dispatch plan. ### How can shipping automation help food and beverage retailers? Shipping automation can reduce repetitive processing by applying the right parcel, carrier or label steps when an order meets your rules. For food and beverage teams, that can make dispatch more consistent during busy periods. Build and test each rule around your product requirements and the delivery services available. ### Can food and beverage retailers use their own drivers? Yes. Where local delivery suits your business, Starshipit can support your own fleet or drivers alongside carrier services. You will still need a clear process for route planning, labels and delivery-status updates. This approach is most useful when your team can reliably control the local delivery experience. ## https://starshipit.com/shipping-glossary-industry-terms # Shipping Glossary The Starshipit Glossary is a comprehensive list of shipping, eCommerce, fulfilment and supply chain terms. New to eCommerce or shipping? Bookmark this page. Canonical URL: https://starshipit.com/shipping-glossary-industry-terms ###### Industry terms + Explanations ### Shipping Glossary Shipping, eCommerce and fulfilment can get confusing. Check out our list of industry terms and explanations if you're stumped about D2C, OOS and WMS. Ready to let smart software handle the complexities of shipping for you? Get in touch! - [Chat to us](https://starshipit.com/book-an-appointment.md) #### 3PL (Outsourcing warehousing) [Third-party logistics (3PL or TPL)](https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify.md) is when an organisation uses third-party businesses to outsource elements of fulfilment. For example, elements like distribution, shipping and warehousing. #### 4PL Fourth-party logistics (4PL or FPL) enable businesses to completely outsource supply chain management, typically by overseeing other [3PLs](https://starshipit.com/3pl.md), warehouse operations, and shipping. #### API Application programming interfaces (APIs) are sets of protocols, tools and procedures that allow different applications and systems to work together. An API enables businesses to incorporate new solutions with minimal effort. An API connects to separate business tools together. E.g., connecting [Shopify](https://starshipit.com/shopify-shipping-integration.md) with Starshipit, and Starshipit to [MyPost Business](https://starshipit.com/auspost-mypost-business-shipping-app.md). #### Actual weight/Dead weight This is the physical weight of your product. When you place the package on a set of scales, this is the actual weight/dead weight. #### Automation The process of making a process, system or technology [operate automatically](https://starshipit.com/fulfilment-automation.md). In shipping, automation can be a powerful tool for freeing up staff and introducing efficiencies. #### BOPIS (Buy online, pick up in-store) Buy online, pick up in-store (BOPIS) is a useful channel strategy for retail stores. Customers can shop at home or on a mobile device and then go to the store (or pickup location) when their order is ready. #### Commercial invoice An export document that serves as legal evidence of a sale transaction between a buyer and a seller. It's mainly used for clearance purposes for customs and helps in the assessment of [duties and taxes](https://starshipit.com/duties-and-taxes.md) payable. #### Courier (Not carriers) Companies or employees that deliver messages and packages from one location to another. #### eCommerce Also known as electronic commence or internet commerce, eCommerce refers to the process of [buying and selling goods or services over the internet](https://www.salesforce.com/products/commerce-cloud/resources/what-is-ecommerce/), as well as the related transactions. We don’t use: Ecommerce, e-commerce or any other variation. #### CSV A comma-separated values (CSV) file is a text file which contains a list of data. When using Starshipit, if your eCommerce platform isn’t supported, you can use a CSV file to import your orders into Starshipit. #### D2C (Direct to Consumer) D2C or direct-to-consumer sales is a model where a manufacturer sells their products to an end customer without any intermediaries. #### DDP (Delivered Duties Paid) Delivered duty paid (DDP) is a delivery agreement where a seller assumes all responsibility of transporting the goods until they reach an agreed destination as well as paying any applicable duties or taxes that are related to the goods. #### DDU (Delivered duties unpaid) Delivered duty unpaid (DDU) means that it's the customer's responsibility to pay for the destination country's customs charges, duties or taxes. These must be paid in order for customs to release the shipment after it arrives. #### Drop shipping A method of retail fulfilment where a business doesn’t keep the products it sells in stock, Instead, the business purchases the products from a third party that ships the products directly to a customer. #### Duties and taxes Duty refers to a form of taxation levied on certain goods, services, or other transactions. People and corporations may be required to pay levies on imports and exports by governments in the form of customs duties and other taxes (E.g., GST or VAT). #### Enterprise Resource Planning (ERP) Enterprise resource planning (ERP) is software that businesses use to manage day-to-day activities such as accounting, risk management and compliance, procurement, project management, supply chain and more. #### Freight aggregator (Freight broker) Fulfilment automation solution that offers pre-determined shipping rates to businesses Also a solution which controls the shipping rates available for businesses. #### Freight enabler Fulfilment automation solution that allows businesses to negotiate their own shipping rates with couriers. #### Fulfilment [Order fulfilment](https://starshipit.com/order-fulfillment-software.md) is the process covering the initial transaction or sale through to the final delivery to the customer. #### Fulfilment location/Fulfilment centre These are the warehouses used by 3PLs to store and then distribute products. #### Fulfilment vs shipping Shipping refers to the act of transporting products to an end customer, whether that means an actual consumer, a distributor or retailer. Fulfillment refers to the steps and solutions you’re able to choose when processing, receiving and delivering orders. #### Incoterms Incoterms are a set of [11 internationally recognised rules](https://www.trade.gov/know-your-incoterms) which outline the responsibilities of both buyers and sellers. Incoterms outline who is responsible for paying for and managing shipments, insurance, documentation, clearance for customs, and other details. #### Integration For businesses, [software integration](https://starshipit.com/integrations.md) refers to bringing together different systems to operate as a more cohesive unit. Integrations can link software, APIs, data and devices. #### Integration partners - Tech partner: [Online platforms](https://starshipit.com/integrations.md) like eCommerce management systems, 3PLs, accounting platforms and retail systems. - Courier partner: Integrated courier companies such as DHL, Royal Mail, UPS, [NZ Post](https://starshipit.com/new-zealand-post.md) and others. #### Label vs orders vs shipments - Label: Each individual box will have its own label (Starshipit bills per label not per order). - Orders: Everything that one customer has purchased together - one ‘checkout’ so it can have multiple items, multiple shipments, and/or multiple labels. - Shipments: Generally, this means the process of shipping a product, but we tend to stay away from the term because people interpret it and use it in many ways. #### Manifest A manifest is all of information about the goods carried on a type of transport (like a ship, airplane, truck or train), together, with information about the transport. This could include characteristics, identification and route. #### Marketplace An eCommerce website that connects sellers directly to buyers. #### On-demand delivery On-demand delivery is when a business uses shipping automation, analytics and online platforms – typically all integrated – to supply products to customers in the shortest possible time and with a variety of [shipping options](https://starshipit.com/choice-at-checkout.md) that are most convenient for those customers. #### OMS (Order Management System) An order management system or OMS helps businesses to organise and automate parts of the purchasing and fulfillment process. #### OOS (Out of Stock) Out of stock or OOS typically means a complete lack of inventory on shelves of a listed SKU. #### Package A parcel that does not fall into the mail processing category of letter-sized mail or flat-sized mail. #### Packing slip A document which describes the contents of a particular shipment to a customer. This document contains the product number, description and quantity shipped. The packing slip is produced per order. #### Parcel The physical box that an order is shipped in. #### PDP (Product Detail Page) A product detail page (PDP) is a web page outlining every detail a customer needs to know about a product, including details such as colour, material, size, material, shipping options and pricing. #### Pick and pack (Process) Collecting ordered items from the inventory (typically in a warehouse) and packing them for shipment to a customer. #### Picking list A document used in a warehouse which fulfilment staff use to go and pick ordered items. This will produce a list of all orders and include items on one sheet, rather than individual per order. #### PLP (Product Listing Page) A product listing page (PLP) is web page that contains a list of products based on a category or search query. It's an important part of the eCommerce web experience, helping to funnel customers toward the product they're looking for. #### SaaS Software as a service (SaaS) means delivering software applications over the internet as a service. Instead of downloading and installing an application, SaaS products are accessible via a web browser. The monthly or yearly subscriptions involved with SaaS cover things like software updates and new features, in addition to your use of the product. #### Satchel A satchel is a bag type typically ranging in size from A5 up to A2, or around 5kgs. #### Shipping label A shipping label contains all the information a courier requires to deliver a package to its destination. This information includes the names, addresses, tracking codes, weight and more. #### Shipping notifications [Shipping notifications](https://starshipit.com/shipping-notifications.md) let customers know where their orders are. These notifications are typically triggered when an order reaches key milestones, such as when the order is received and when it’s out for delivery with a courier. - Email and SMS notifications: Order notifications sent via email and SMS, often linking to a [branded tracking page](https://starshipit.com/branded-tracking-page.md) with more information. - Branded tracking page: An order tracking page that includes elements such as a business's logo, branding and links. #### Ship from store A shipping model that allows sellers to use inventory held in physical store locations and sell it through eCommerce channels. [Ship from store](https://starshipit.com/ship-from-store.md) allows businesses to more easily sell all units of stock and reduce delivery distance. #### SKU A stock keeping unit (SKU) is a scannable barcode, typically seen on product labels. These codes allow retailers to track the movement of inventory. Every variation of an item will have a unique code, which is determined by the retailer. For example, a red shirt in size L will have a different code to a red shirt in size M. #### Starshipit The number one provider of integrated and automated fulfilment solutions for businesses of all sizes in Australasia. #### Shipping rates [Live rates at checkout](https://starshipit.com/ecommerce-shipping-rates.md): Pass through courier rates to the customer. Our rates are mostly based on weight, not dimensions, so this system doesn’t work well for unwieldy/large items. Better for people shipping products that are all the same size. In-app rates: When processing a shipment, you can see the live rates (updates when changing box size etc). Click on the order, see all the integrated couriers and see the totals etc. Multiple packages etc. #### Volumetric/Cubic/Dimensional weight vs. Dead/actual weight A parcel’s volume which determines how much space it will take up in a courier van or aircraft. Most couriers have a calculation they use to determine this weight (often found on their website). When a courier charges a customer, they will often choose the greater of the actual or volumetric weight. This is determined by the courier directly. Typically, retailers with small and regular sized items will only be charged on dead/actual weight. Volumetric/cubic/dimensional weight is determined by how big the size of the parcel is. This is determined by the ‘Packages’ in Starshipit. Dead/actual weight is determined by how much the package weights in g/kg’s. #### Webhook A form of API which powers one-way data sharing and is triggered by an event. As they are lightweight, webhooks are an effective way for web applications to communicate with each other. An example of a webhook could be a marketing automation tool automatically sending a review email to a customer after an order. Starshipit provides webhooks for our customers to use to receive tracking updates to their custom URL. #### Writeback Writeback (or write-back) is a storage method where data is written to a cache every time a change occurs but is only written into the corresponding main location in main memory at specified intervals or when certain conditions are met. At Starshipit, a writeback is the process in which Starshipit sends the tracking number back to the eCommerce platform of a customer and fulfils the order. **That’s our list of shipping terms – are there any we’ve missed? We’d love to hear your suggestions.** If you’re interested in taking your shipping operations to the next level, the best place you can start is with a powerful shipping and fulfilment platform. [Get in touch with the team](https://starshipit.com/contact-sales.md) at Starshipit today if you’ve got any questions or [sign up for a 30-day free trial](https://starshipit.com/free-trial.md) to see how it works for your business. ## https://starshipit.com/shipping-label-generator # Shipping label generator Streamline your fulfilment process with our shipping label generator. Save 60% on handling time, reduce shipping costs and scale with fulfilment automation. Canonical URL: https://starshipit.com/shipping-label-generator ### Save time with our shipping label generator With just one click, Starshipit's shipping label generator allows you to print one or multiple shipping labels, reducing handling time on every order. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) ###### **Shipping automation trusted by 30,000+ retailers globally** ### HiSmile ### Hello Molly ### Lorna Jane ### Quiksilver ### Showpo ### Animates ### Bendon Logo #### Shipping label generator Take away the hassle of printing shipping labels with lightning-fast label generation that prints directly to your thermal printer or is downloadable as a PDF. #### Rates at checkout Choose your couriers, negotiate your rates and give your customers [delivery options](https://starshipit.com/choice-at-checkout.md) and transit times at checkout. #### Fulfilment automation Cut hours off your shipping process every week. Generate shipping labels, [autocorrect invalid addresses](https://starshipit.com/shipping-address-validation.md), set rules to [assign couriers](https://starshipit.com/multi-carrier-shipping.md) and more. #### Branded tracking pages and notifications Deliver great shipping experiences and keep your customers informed at every stage of the shipping process with [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and notifications. #### Branded returns Offer a smooth [return process](https://starshipit.com/branded-returns.md). Empower customers to generate their own shipping labels and initiate a return. #### Don’t just take it from us ###### Seamless multichannel shipping with the platforms & carriers you already use: ### Australia Post ### Shopify ### Adobe Commerce ### DHL eCommerce ### BigCommerce shipping app ### Couriers Please shipping #### Start your 30-day free trial today Starshipit offers free onboarding, training, and support – based right here in New Zealand. Our shipping experts are always happy to help you, whether you send 10 orders per week or 10,000. - [Start free trial ](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.164249398.865360119.1663533392-3843744.1658709937) ## https://starshipit.com/shipping-labels # Shipping labels Retailers use Starshipit to auto generate shipping labels for all your carriers. Create, print and download shipping labels using our platform. Canonical URL: https://starshipit.com/shipping-labels ### Shipping labels for retailers **Starshipit is the easiest tool for bulk label printing.** With just one click, print shipping labels from your thermal printer or download as a PDF. Using a barcode scanner? Scan the packing slip to automatically print a label. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers use Starshipit to generate shipping labels** ### Quiksilver ### Showpo ### Princess Polly ### Hello Molly ### Culture Kings ### Starshipit: The best practice shipping and fulfilment platform for retailers Connect your store + your carriers and save hours every week with bulk label printing from your order dashboard. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### HER Empire saves 3 hours a day with bulk label printing “Starshipit has been an essential technology for scaling our business. The way it automatically downloads all orders from our Shopify and then bulk prints all our labels at the click of a button just makes it so worth it.” **HER Empire saves 3 hours a day, or 15 hours a week, with automated label printing.** _Alyssa Salvo, Owner at HER Empire_ - [Read the full case study](https://starshipit.com/case-study/her-empire.md) ### Looking for cheap shipping labels? Don’t go with a freight aggregator Starshipit never adds margins or clips the ticket on your shipping rates, making it the cost-effective solution for shipping labels for small business – and large. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Easy printing to your shipping label printer Generate labels and print directly to your shipping label printer in a single click. Use the Starshipit Print App to manage printers on multiple computers. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: The easiest shipping solution for custom shipping labels You’ve got full control over the size, orientation and paper size of your shipping labels. Set up your label generation and printing in a way that works for you. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Print shipping labels with Australia Post, DHL, Fed Ex and more Set your carrier up in minutes and start printing shipping labels. Starshipit features seamless integrations with all leading carriers. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Packing slips, manifests and customs documentation Generate [packing slips](https://starshipit.com/order-fulfillment-software.md), shipping labels, manifests and [customs documentation](https://starshipit.com/international-shipping.md) for international orders with one click. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Use Starshipit with your non-integrated carriers Our plain labels feature gives you a blank canvas to add your own shipping information. Use plain labels for your own drivers, test orders and non-integrated carriers. - [Book a demo](https://starshipit.com/book-an-appointment.md) - [Read the blog](https://starshipit.com/blog-content/plain-label-shipping.md) ### More reasons to use Starshipit for business shipping labels ## Start your 30-day free trial today ### Learn more with a personalised demo Want to chat with an expert about how our shipping labels features could work for you? **Book a demo with our team today!** - [Book a demo](https://starshipit.com/book-an-appointment.md) ## Shipping labels FAQs ### Can I bulk-print shipping labels from Shopify? Yes. You can select multiple Shopify orders and print Starshipit labels in bulk, so your team does not need to create each shipment one at a time. Make sure order, parcel and carrier details are ready before printing. [View the Shopify label-printing steps.](https://support.starshipit.com/articles/115000718963-actions-from-within-shopify) ### What printer do I need for Starshipit shipping labels? The right printer depends on the label format your carrier requires and how your team packs orders. Carrier label formats can vary, so choose a setup that fits your workstation and volume. Test a label with each carrier before changing your day-to-day process. ### Are shipping labels generated by Starshipit or the carrier? For supported carrier integrations, labels are generated from the carrier service through Starshipit. The format, data requirements and label options vary by carrier. Use the same workflow to produce labels while keeping carrier-specific requirements in place. [Read the shipping-label FAQs.](https://support.starshipit.com/articles/360000928236-shipping-label-faqs) ### Can I reprint a shipping label if it is damaged? Yes, you can reprint an existing label when the shipment details have not changed. If the order, parcel or carrier service needs to change, review the shipment before creating another label so your records and customer tracking stay accurate. Carrier-specific cancellation rules may also apply. ## https://starshipit.com/shipping-notifications # Shipping notifications Send customers live delivery updates via email and SMS with the best automated shipping notification platform for eCommerce retailers and businesses. Canonical URL: https://starshipit.com/shipping-notifications ### Keep customers informed with shipping notifications **Send customers live delivery updates with automated SMS and email notifications, reducing support team enquiries.** Customise the look and feel of your shipping notifications and choose which ones to send – and when. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers use Starshipit to automate their shipping notifications** ### Culture Kings ### Healthylife ### Lorna Jane ### Quiksilver ### Needle & Thread ### Health Post ### Oz Hair & Beauty ### Starshipit: Your all-in-one platform for order tracking and notifications **Use Starshipit to manage your eCommerce delivery tracking.** Create branded tracking pages and automated shipping notifications for each stage of the delivery journey. - [Learn more about tracking pages](https://starshipit.com/branded-tracking-page.md) ### Bhumi cut delivery questions by 50% with customer notifications **Branded tracking and notifications reduced customer order inquiries by 50%, ensuring Bhumi’s brand experience stayed strong from purchase to delivery.** Starshipit also aligned with Bhumi’s sustainability goals, reducing waste through automated fulfilment, shipping notifications, and packaging recommendations. - [Read the full case study](https://starshipit.com/case-study/bhumi-organic-cotton.md) ### Send a shipping email for each stage of the delivery process **You’ve got full control over your notifications.** Create and send email and SMS alerts at five different stages of the delivery process, including when orders are created, out for delivery and delivered. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Reduce your tracking status queries By giving your customers **clear and timely shipping notifications** throughout the delivery process, you’ll eliminate those pesky “where’s my parcel” questions and save time for your customer service team. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Use shipping notifications to increase brand awareness **Nurture your customers throughout the delivery process.** Promote other products, your social channels and include support contact details. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Manage your delivery notifications from the Brand Hub **Use our Brand Hub to manage all your brand assets in one place.** Manage logos, colours, URLs, social links and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Build a world-class shipping notification experience with Starshipit ## Shipping notifications FAQs ### How can I keep customers automatically updated after they order? Start with automated messages at the moments customers care about: order confirmation, dispatch, delivery and delays. Starshipit lets retailers send branded email and SMS shipping notifications and choose the updates they send. A branded tracking page can also give customers a single place to check an order’s progress. ### What are branded shipping notifications? Branded shipping notifications are delivery updates that use your retailer’s own identity instead of generic carrier messaging. With Starshipit, you can tailor email and SMS templates for selected delivery stages, so customers recognise the sender, see relevant tracking details and know where to go when they need help. ### How do automated shipping notifications work? Choose the delivery events that matter to your customers, then enable a notification for each one. Starshipit can trigger email or SMS updates from label printing through to delivery. This removes the need for your team to send individual messages while keeping customers informed as their order moves. ### Can I send shipping updates by email and SMS? Yes. Send email, SMS or both, depending on the customer journey you want to create. In Starshipit, each enabled delivery stage can use its own template, and messages can include details such as the tracking number, tracking link, courier name and order reference. ## Start your 30-day free trial today ### Learn more with a personalised demo Want to chat with an expert about how our shipping platform features could work for you? **Book a demo with our team today!** - [Book a demo](https://starshipit.com/book-an-appointment.md) ## https://starshipit.com/shipping-platform # Shipping platform for retailers Save time on shipping with Starshipit’s advanced shipping platform for retailers. Automate labels, manage carriers, tracking and returns. Start your free trial. Canonical URL: https://starshipit.com/shipping-platform ### Discover all the features of our shipping platform From printing shipping labels to autocorrecting invalid addresses, Starshipit’s shipping platform packs in a lot of features to help you ship smarter and grow your business. Here’s a list of everything we offer. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Starshipit: The shipping platform trusted by retailers around the globe Get the advanced shipping platform trusted by over 20,000 retailers internationally. From one dashboard, integrate with leading couriers and [eCommerce platforms](https://starshipit.com/integrations.md), print shipping labels, easily manage returns and give your customers the shipping options they want. ### Arms Of Eve scaled to a $20M multi-store brand with Starshipit Since 2016, Starshipit has supported Arms Of Eve’s growth into a $20 million brand. During Black Friday, Starshipit and its integration partners powered through a 177% order surge while upholding the brand’s 24-hour dispatch commitment. “Starshipit flexed with us – it was seamless,” Aaron notes, highlighting its reliability as they scaled from a home operation to a multi-store brand. _Aaron Langer, Co-Founder at Arms Of Eve_ - [Read the full case study](https://starshipit.com/case-study/arms-of-eve.md) ### Branded tracking and notifications When customers are left in the dark about their orders, help desk queries spike. ### Shipping labels + documentation Generate shipping labels, manifests and customs paperwork – all from our shipping platform. ### Shipping rates Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. ### Pick and pack Starshipit comes with a range of tools designed to make pick and pack a breeze, from start to finish. ### Branded returns Create a branded returns portal, manage international returns and more. ### Multi-carrier shipping Our shipping platform gives you one dashboard to manage both your carriers and orders. Looking to integrate your own fleet? [Read more](https://starshipit.com/own-fleet.md). ### International shipping Access new markets, automate international fulfilment processes and generate and submit customs documentation. ### Choice at checkout Give your customers a choice of shipping options and control your checkout shipping rates. ### Address validation Automatically correct invalid addresses, so even if a customer has input the wrong details, the order will still be delivered to the right place. ### Reporting and analytics Generate reports, access a variety of shipping dashboards and export your shipping data in ready-to-use formats. ### API Incorporate the intelligence of Starshipit into your platform with minimal integration effort. ### Omnichannel shipping Manage and fulfil orders from all your sales channels in one dashboard, and experience true, seamless omnichannel shipping with Starshipit ### Security, privacy and reliability Starshipit offers enterprise-grade secure shipping for all retailers, with full GDPR compliance, single sign-on (SSO) support, a comprehensive [privacy notice](https://starshipit.com/privacy-policy.md) and more. ## Start your 30-day free trial today ### Learn more with a personalised demo Want to chat with an expert about how our shipping platform features could work for you? Book a demo with our team today! - [Book a demo](https://starshipit.com/book-an-appointment.md) ### See how Starshipit works Not ready for a live demo? Take a tour to see how Starshipit works for yourself. ## https://starshipit.com/shipping-reporting # Shipping reporting Retailers use Starshipit’s shipping reporting tools to gain access to comprehensive courier and shipping insights, enabling you to make informed decisions about your fulfilment. Canonical URL: https://starshipit.com/shipping-reporting ### Run reports on your fulfilment with shipping analytics **Use shipping analytics to analyse real-life performance data and make informed decisions.** See if carriers are meeting key shipping delivery KPIs. Create your own shipping reports. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Over 30k retailers use Starshipit for shipping analytics** ### Showpo ### Quiksilver ### Lorna Jane ### Culture Kings ### Princess Polly ### Starshipit: Your all-in-one platform for shipping automation **Automate your shipping while delivering better experiences for your customers**. Connect your eCommerce platform to 60+ couriers, compare shipping rates, print shipping labels, autocorrect addresses, set up automations and more. - [Discover all features](https://starshipit.com/features.md) ### Maude Studio gets fulfilment visibility from one centralised dashboard **Maude Studio replaced manual carrier portals with one centralised Starshipit dashboard for domestic and international shipping.** Automated order imports, real-time tracking updates from Shopify, carrier rules, and label printing helped the team reduce manual work, improve visibility, and cut fulfilment times by 40%. - [Read the full case study](https://starshipit.com/case-study/maude-studio.md) ### Your new hub for shipping analytics **Multiple dashboards give you an overview of your shipping performance.** View a summary of your order volume split by platform and carrier, view unshipped orders and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Dive into shipping insights to improve your performance **Identify the reasons behind shortfalls in carrier performance with KPI gauges.** Use these insights to have informed discussions about delivery timeframes with your carriers. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Shipping analytics software which lets you generate detailed reports **Include shipping performance data in your current reporting processes** by exporting the data into tools like Power BI, or simply use the report builder feature to create your own outputs. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Give your customers the shipping options you know they want **Dive into easy-to-understand reports and learn which countries and states you’re shipping to most** – then use this information to provide customers with the right [shipping options](https://starshipit.com/choice-at-checkout.md). - [Book a demo](https://starshipit.com/book-an-appointment.md) ### How retailers use Starshipit for smarter shipping ### More reasons to use Starshipit for shipping data analytics ## Understanding the different types of shipping reports in Starshipit ### Shipped items This is a report of every sent item, with each item listed individually. This is useful for stock management as you can see what has been sold in a set time period. ### Packages sent This report contains all packages sent within your selected time frame (with their tracking numbers). ### Unshipped packing summary This report contains all the items and quantities that need to be shipped. This is useful to see a list of items that need to be packed and sent. ### Shipment per workstation The Shipments Per Workstation Report displays all the shipments processed per workstation. ### More on reporting The following resources contain more information about reporting in Starshipit, including instructions on how to get set up. - [Generating reports](https://support.starshipit.com/hc/en-us/articles/360000383635-Generating-reports?__hstc=96645085.e0de2d13db30378749b869ab8858d5d8.1665086139507.1712281722741.1712285998487.414&__hssc=96645085.9.1712285998487&__hsfp=3693197088&_gl=1*1qfazxs*_gcl_au*MTY4Mjk4NzkyNy4xNzA2NTY0OTg2&_ga=2.186040365.526852888.1712263509-1046283355.1682295002) - [Shipping analytics](https://support.starshipit.com/hc/en-us/articles/6269438607887-Shipping-analytics?__hstc=96645085.e0de2d13db30378749b869ab8858d5d8.1665086139507.1712281722741.1712285998487.414&__hssc=96645085.9.1712285998487&__hsfp=3693197088&_gl=1*i8vhze*_gcl_au*MTY4Mjk4NzkyNy4xNzA2NTY0OTg2&_ga=2.109554433.526852888.1712263509-1046283355.1682295002) - [Scheduled Reporting](https://support.starshipit.com/hc/en-us/articles/6930762037263-Scheduled-Reporting?__hstc=96645085.e0de2d13db30378749b869ab8858d5d8.1665086139507.1712281722741.1712285998487.414&__hssc=96645085.9.1712285998487&__hsfp=3693197088&_gl=1*i8vhze*_gcl_au*MTY4Mjk4NzkyNy4xNzA2NTY0OTg2&_ga=2.109554433.526852888.1712263509-1046283355.1682295002) ## Start your 30-day free trial today ### Learn more with a personalised demo Want to chat with an expert about how our parcel shipping analytics features could work for you? Book a demo with our team today! - [Book a demo](https://starshipit.com/book-an-appointment.md) ## Shipping analytics FAQs ### What shipping reports can I run in Starshipit? Starshipit includes reports for packages sent, shipped items, unshipped orders, workstation activity, shipping costs and delivery performance. Use them to check what has left the warehouse, compare carrier spend and follow delivery outcomes. [See how to generate reports.](https://support.starshipit.com/articles/orders-manifests-reports/reports/generating-reports) ### How can I monitor carrier delivery performance? Review delivery-performance reporting alongside your own delivery promises to see where orders are arriving early, on time or late. This helps you investigate patterns by carrier or service rather than relying on isolated customer complaints. Use the findings to inform carrier conversations and operational changes. ### How can shipping analytics help reduce delivery costs? Shipping analytics helps you spot where costs and exceptions are building up. Compare shipment costs by carrier, review delivery performance and investigate unshipped orders before they become customer queries. The useful next step is to turn those patterns into clearer carrier choices, shipping rules or warehouse processes. ### Can I export Starshipit shipping reports? Yes. Starshipit reports can be exported for use in your wider reporting process, including tools such as Power BI. Choose the report that answers the operational question first, then check its date range and filters before exporting. That keeps carrier, cost and warehouse comparisons meaningful. ## https://starshipit.com/shipping-times # Shipping times Use Starshipit’s estimated transit times to compare shipping times of leading carriers, making informed decisions for your shipping needs. Canonical URL: https://starshipit.com/shipping-times ### Get accurate shipping times **Use Starshipit’s intelligent platform to get estimated transit times** for leading carriers, enabling you to make informed decisions about which carrier to use for each order. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **Shipping automation trusted by 30,000+ retailers globally** ### Oz Hair & Beauty ### HiSmile ### Princess Polly ### Culture Kings ### Showpo ### Lorna Jane ### Access data-driven estimated courier delivery times Starshipit combines machine learning with historical [delivery data](https://starshipit.com/shipping-reporting.md) to give you average transit times for a number of leading carriers, including Australia Post, Couriers Please, Aramex and more. **View estimated delivery times for couriers directly in the Starshipit dashboard. ** - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Eat Your Water cut international delivery from 5-15 days to 1-5 days “Using Starshipit encouraged us to review our couriers too. We can now ship to even more parts of the world, quicker than ever before. **It used to take 5-15 days to ship internationally; now it’s down to 1-5 days** which is awesome for us and awesome for our customers.” _Liam Scanlan, Founder and Director at Eat Your Water_ - [Read the full case study](https://starshipit.com/case-study/eat-your-water.md) ### Discover supported carriers for estimated transit times We support estimated transit times with a range of leading carriers, outlined below. ### Accurate Australia Post shipping times Get estimated shipping times for Australia Post, including AusPost international shipping times, and make informed decisions about which carrier to use. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx?_gl=1*mul6zu*_gcl_au*MTU4MzcyNjk5OC4xNzEzMTI4MDU3LjEwNDk4MjU4MTkuMTcxNDYyMTAzOS4xNzE0NjIxMDQ3&_ga=2.10641460.1023764507.1714345761-247501228.1713128057) ### Get estimated Aramex delivery times Access Aramex delivery times to understand how long your Aramex deliveries are likely to take. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx?_gl=1*mul6zu*_gcl_au*MTU4MzcyNjk5OC4xNzEzMTI4MDU3LjEwNDk4MjU4MTkuMTcxNDYyMTAzOS4xNzE0NjIxMDQ3&_ga=2.10641460.1023764507.1714345761-247501228.1713128057) ### Machine learning-powered Startrack delivery times Use Startrack? Use Starshipit’s accurate machine learning transit times to better plan your carrier choices. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx?_gl=1*mul6zu*_gcl_au*MTU4MzcyNjk5OC4xNzEzMTI4MDU3LjEwNDk4MjU4MTkuMTcxNDYyMTAzOS4xNzE0NjIxMDQ3&_ga=2.10641460.1023764507.1714345761-247501228.1713128057) ### Estimated Couriers Please delivery times Get reliable delivery estimates for your Couriers Please orders to help manage your shipping needs effectively. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx?_gl=1*mul6zu*_gcl_au*MTU4MzcyNjk5OC4xNzEzMTI4MDU3LjEwNDk4MjU4MTkuMTcxNDYyMTAzOS4xNzE0NjIxMDQ3&_ga=2.10641460.1023764507.1714345761-247501228.1713128057) ### Understand TNT transit times Find out the expected transit times for TNT shipments and simplify the process of selecting the right service for your delivery timetable. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx?_gl=1*mul6zu*_gcl_au*MTU4MzcyNjk5OC4xNzEzMTI4MDU3LjEwNDk4MjU4MTkuMTcxNDYyMTAzOS4xNzE0NjIxMDQ3&_ga=2.10641460.1023764507.1714345761-247501228.1713128057) ### Trusted by leading retailers ### Why leading retailers love Starshipit **Discover why leading eCommerce brands choose Starshipit to save time on every order – ****and effortlessly scale their businesses.** ### Starshipit: Your all-in-one platform for shipping automation Automate your shipping while delivering better experiences for your customers. Connect your eCommerce platform to 60+ couriers, compare shipping rates, print shipping labels, autocorrect addresses, set up automations and more. - [Discover all platform features](https://starshipit.com/shipping-platform.md) ### How to choose the best carrier Optimise your shipping by comparing carriers in Starshipit. Evaluate delivery speeds, reliability, and costs to select the best fit for your needs, whether shipping locally or internationally. - [Learn more](https://starshipit.com/blog-content/how-to-guide-plug-and-play-carriers-in-starshipit.md) ### Shipping internationally? Simplify the process with Starshipit Make international shipping easy with one platform to manage complex international shipping requirements (including [duties and taxes](https://starshipit.com/duties-and-taxes.md)). Streamline and [speed up international fulfilment](https://starshipit.com/blog-content/how-long-does-international-shipping-take.md) processes so you can focus on the other parts of your business. - [Learn more](https://starshipit.com/international-shipping.md) ### Stay tuned for more carriers We’re always expanding support for estimated courier times, so stay tuned to our changelog for the latest updates. - [Latest Starshipit features](https://starshipit.canny.io) ## Shipping times – FAQ ### What is the average transit time for a carrier? The average transit time for a carrier varies by distance and mode of transportation but typically ranges from 1 to 5 days for domestic shipments and 2 to 8 weeks for international shipments. Now, you can track the average transit time for a range of leading carriers, directly from within Starshipit. ### How to speed up shipping To speed up shipping, choose express [delivery options](https://starshipit.com/choice-at-checkout.md), optimise packaging, use reliable carriers, streamline logistics, and maintain good inventory management. You can use shipping automation (like Starshipit) to automate these tasks, including assigning the cheapest or fastest carrier to orders, assigning packaging and more. ### How do weekends and holidays affect shipping times? Weekends and holidays typically extend shipping times as most carriers do not operate on non-business days, delaying the processing and delivery of orders. ### How does shipping speed vary by destination? Shipping speed varies by destination due to factors like distance, local infrastructure, and carrier efficiency. Urban areas often receive faster service than rural or other remote locations. International shipments can face additional delays due to customs processing. This can be avoided by implementing Starshipit, which can help [automate your customs documentation](https://starshipit.com/international-shipping.md). ### What happens if there are delays in shipping? If there are any delays in shipping, carriers usually notify you (the retailer), who in turn should inform the customer. Compensation or alternative solutions may be offered depending on the carrier's policies and the terms of the shipping agreement. When you are impacted by delivery delays, the most valuable tool is notifications. It’s best to be open and honest with your customers about any delays with their orders. An informed customer is a happy customer! Use a shipping platform like Starshipit to send out [timely notifications](https://starshipit.com/shipping-notifications.md). ## Start your 30-day free trial today ## https://starshipit.com/shipping-to-the-us # Shipping to the US Shipping to the US is easier with Starshipit. Show duties at checkout, automate customs, and get a Landed Cost Guarantee – all in one platform. Canonical URL: https://starshipit.com/shipping-to-the-us ### Ship to the US with duties and taxes collected at checkout Recent US tariff changes mean retailers now need to pay duties and taxes before shipments arrive in the US. Starshipit lets you show the full landed cost (shipping + duties + taxes) at checkout, collect payment upfront, and automatically handle customs payments. **No surprise charges. No extra platforms.** - Register for Landed Costs [**Shipping automation**](https://starshipit.com/fulfilment-automation.md)** trusted by 30,000 retailers globally** ### Lorna Jane ### Showpo ### Harrolds ### Princess Polly ### Oz Hair & Beauty ### HiSmile ### Health Post ### Culture Kings ### Animates ### Super Pharmacy ### LSKD ### Stax ### Quiksilver ### Acer ### Stay compliant with new US import rules If you're shipping to the US, recent tariff changes and the removal of the de minimis exemption mean: - Duties and taxes may apply to every shipment - Costs must be declared accurately - Missing customs data can delay or reject shipments **Starshipit helps you avoid all of this.** - Get started with Landed Costs ### Meet your solution for US shipping Show customers the **full landed cost (shipping + duties + taxes)** before they complete their order. Your customer pays everything upfront. Starshipit handles the rest. #### Why retailers use Landed Costs - **Protect your margins** Customers pay duties and taxes at checkout, so you’re not covering them later. - **We handle customs payments** Starshipit pays duties and taxes to US Customs on your behalf. - **Everything in one platform** Shipping, duties, taxes, and customs compliance are managed inside Starshipit. ### How it works Starshipit manages the entire landed cost process, from checkout to customs clearance. ### Built for smooth US customs clearance Starshipit helps ensure every shipment includes the right customs information: • HS codes • Country of origin • Accurate product values • Automated DDP rules This helps orders clear US customs faster and supports **DDP (Delivered Duty Paid) shipping to the US**, avoiding charges on delivery. ### Guaranteed landed cost accuracy If duties or taxes come in **higher than the checkout quote**, Starshipit covers the difference. **No unexpected costs. No margin risk.** ### Why Starshipit for international shipping? ###### **Keep shipping with the providers you already know and trust** ### Australia Post ### Shopify ### DHL eCommerce ### FedEx shipping ### Amazon ### UPS shipping software ### NZ Post ### Resources to help you with shipping to the US ### Ship to the US with landed costs upfront Show duties and taxes at checkout, collect payment upfront, and let Starshipit manage customs for every US order. **No surprise charges. No extra platforms. No risk.** ### Get started with Landed Costs today Landed Costs is available as a paid add-on for Starshipit customers. Check out our pricing page to learn more. - Get started with Landed Costs ## Shipping to the US – FAQs ##### **Do I need a Starshipit account to use Landed Costs?** Yes. Landed Costs runs inside Starshipit, so you’ll need a Starshipit account to use it. If you’re not already a customer, you can start with a [30-day free trial,](https://app.starshipit.com/Dashboard/SignUp.aspx) and we’ll guide you through enabling Landed Costs during setup. You’ll also need the [Live Shipping Rates at Checkout](https://support.starshipit.com/hc/en-us/articles/360000973695-About-live-rates-at-checkout-supported-couriers) add-on enabled to display landed costs to customers at checkout. ##### **How does this solution work? ** Starshipit calculates accurate duties and taxes in real time and displays them at checkout, alongside your shipping rates. Your customer pays everything upfront, with no surprise charges on delivery. Once the order is placed, Starshipit automatically manages customs requirements and payments on your behalf. Duties and taxes are remitted behind the scenes, and you receive a single invoice from Starshipit. Orders clear US Customs smoothly, without delays, rejected shipments, or unexpected costs. And if actual duties or taxes are higher than the amount shown at checkout, our landed cost guarantee means we cover the difference. ##### **What does Landed Costs cost, and what’s included?** Landed Costs is **$1,000 AUD per year on an annual plan**, plus **10% of the landed cost calculation**. That covers everything you need to ship to the US with confidence: accurate duties and taxes at checkout, automated customs payments, and our landed cost guarantee. If duties or taxes come in higher than expected, we absorb the difference so you don’t have to. In short, you’re paying for certainty, compliance, and zero margin risk. See our pricing page for full details. ##### **How do I get access to Landed Costs?** To get started, request access via this form. If you’re already a Starshipit customer, you'll receive instructions to enable Landed Costs on your account. If you’re new to Starshipit, you’ll be guided to start a free trial first. ##### **Will someone contact me after I request access? ** Yes. Because Landed Costs requires a guided setup, our team will reach out to help you get everything configured correctly. ##### **Already using Zonos with Australia Post?** If you’re using the Zonos option through Australia Post, switching to Starshipit’s landed cost solution is simple – and much more comprehensive. With Starshipit, you don’t need a separate Zonos account or multiple invoices. Everything – shipping rates, duties and taxes, billing, and compliance – is managed in one place. Our solution fully replaces the Australia Post/Zonos integration. Just activate it in Starshipit, and you’ll gain the most complete landed cost solution available, backed by our landed cost guarantee. ##### **What couriers can I use with Landed Costs?** Landed Costs currently works with the following carriers when shipping to the United States: - [DHL Express](https://starshipit.com/dhl-express.md) - [DHL eCommerce](https://starshipit.com/dhl-ecommerce.md) - UPS - FedEx - Australia Post (supported services) - NZ Post (supported services) These carriers support **Delivered Duty Paid (DDP)** shipping to the US, allowing duties and taxes to be collected at checkout and paid before the shipment arrives. If you use other couriers in Starshipit, you can still ship with them as usual; however, **Landed Costs will only apply to supported services**. ## https://starshipit.com/shopify-australia-post # Shopify Australia Post Automate your shipping from start to finish. Automatically import orders, print labels 25x faster and reduce 60% handling time! Canonical URL: https://starshipit.com/shopify-australia-post ##### Scale your business faster with shipping automation ### Australia Post and Shopify Streamline your shipping process with the ultimate shipping solution. Get the shipping app that connects Australia Post to Shopify, with full support for eParcel and MyPost Business domestic & international. **Try for free for 30-days (no credit card required).** - [30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.225924250.1096661808.1675112820-1927018600.1674426303) - [Talk to us](https://starshipit.com/contact-sales.md) ### Starshipit + Shopify: The ultimate shipping app Starshipit is one of the highest rated Shopify shipping apps on the [Shopify app store](https://apps.shopify.com/starshipit), rated 4.8/5 by Shopify users – higher than all other leading shipping software. Our app lets you connect couriers like Australia Post. Starshipit integrates Shopify with [Australia Post](https://starshipit.com/australia-post.md), CouriersPlease, DHL Express, FedEx, Border Express, DHL Commerce and many more carriers. Get [live rates at checkout](https://support.starshipit.com/hc/en-us/articles/208112753-Rates-at-checkout-for-Shopify), [print your shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels), [send tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking), access powerful analytics and more. ### Automate your shipping process Try the best Australia Post app for Shopify. Minimise human error and time spent on manual entry so you can focus on the important things, like growing your business. Set up automatic shipping rules to assign couriers, set delivery options and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Save time answering customer queries Give customers the tools to track their Australia Post parcels, and create your own branded email notifications and [tracking pages](https://starshipit.com/branded-tracking-page.md). You'll save time every week on customer support queries. ### Reduce shipping costs & give customers choice Negotiate the best shipping rates directly from your couriers and [cut shipping costs](https://starshipit.com/shipping-costs.md). At checkout, give customers a choice by displaying a range of shipping options. ### Access Australia's leading courier Get access to a vast network of domestic and [international shipping](https://starshipit.com/international-shipping.md) options with Australia's leading national courier. With over 4,300 branches, 30 offices, and 8,000 postal routes, you can trust Australia Post for all your shipping needs. Starshipit seamlessly integrates with Australia Post’s MyPost Business and eParcel Contract accounts, allowing you to use your own pre-negotiated delivery rates. ### Discover why over 2000 Australia Post customers love Starshipit #### Case study: Learn how ShowPo uses Starshipit + Australia Post Read our case study with ShowPo to see how a leading Aussie fashion retailer uses Starshipit and Australia Post app to grow their business, all while saving time and managing shipping costs. - [Read the full story](https://starshipit.com/case-study/showpo.md) ### Over 30 couriers supported ### DHL eCommerce ### NZ Post ### Aramex shipping ### Couriers Please shipping ### StarTrack ### FedEx shipping ### Australia Post ### Sendle ### Automate your shipping from start to finish Forget chaotic, tedious or painful fulfilment processes; Starshipit has everything you need to effortlessly manage your online orders so you can spend more time working on your business, not in it. Integrating with a large range of couriers and [eCommerce platforms](https://starshipit.com/integrations.md), Starshipit streamlines every step of your fulfilment process, reduces handling time, minimises human error, and improves customer experience. - Generate [shipping labels](https://starshipit.com/shipping-labels.md) - Display accurate rates - Automatically import orders & send updates - [Autocorrect invalid addresses](https://starshipit.com/shipping-address-validation.md) - Automatically assign orders to couriers - Create [packing slips](https://starshipit.com/order-fulfillment-software.md), manifests & customs docs - Enable multiple delivery options - Support order splitting, [ship from store](https://starshipit.com/ship-from-store.md), & multi-location - Deliver amazing [post-purchase](https://starshipit.com/post-purchase.md) experiences (including email notifications) - Support multiple couriers & sales channels ### Get started in minutes Read our guides: - [How to set up Australia Post eParcel](https://support.starshipit.com/hc/en-us/articles/202767419-How-to-set-up-Australia-Post-eParcel) - [How to set up MyPost Business](https://support.starshipit.com/hc/en-us/articles/360003690095-Set-up-Australia-Post-MyPost-Business) - [How to set up Shopify](https://support.starshipit.com/hc/en-us/articles/202767419-How-to-set-up-Australia-Post-eParcel). Prefer to chat to one of our team? Book a demo and someone from Starshipit will be in touch. - [Book a demo](https://starshipit.com/book-an-appointment.md) ## https://starshipit.com/small-shippers # Best shipping for small business | Reduce shipping costs Starshipit automates the fulfilment process for small businesses. Automate dispatch, checkout, post-purchase and more. Grow your business easily. Canonical URL: https://starshipit.com/small-shippers ### Grow your small business faster with Starshipit As a small business, every minute and dollar counts. But shipping doesn’t have to be a headache. Starshipit helps you automate the boring stuff, delight your customers, and compete with the big players – all without breaking the bank. **Here’s how simple shipping can unlock your growth.** - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ###### **You’re in great company** ### Princess Polly ### Lorna Jane ### Boring Milk ### HiSmile ### LSKD ### Meshki ### Oz Hair & Beauty ### Culture Kings ### Shipping made simple for small businesses **Save time, cut costs, and grow your business with easy, affordable shipping software.** Starshipit makes it easy to automate every step of your shipping process, from bulk printing and [order notifications](https://starshipit.com/shipping-notifications.md) to generating packing slips, manifests, and more. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Give customers the delivery options they want Shoppers can and will abandon carts due to poor shipping options. Starshipit lets you offer choices like same-day, standard, or economy shipping at checkout. Flexible delivery builds trust and boosts sales – without you lifting a finger. - [Boost sales with better checkout](https://starshipit.com/choice-at-checkout.md) ### Turn happy deliveries into repeat customers Did you know 73% of shoppers say delivery experience impacts their loyalty? With Starshipit, offer real-time branded order tracking to keep customers in the loop. Fewer 'Where’s my order?' queries mean more time and customer advocates for you. - [Start delighting customers today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Best shipping software to save time ### Get started with these carriers now **If you are a new business or moving from a ****[3PL](https://starshipit.com/3pl.md)**** you might not have a carrier account – that's OK! There are some great solutions available you can set up in two minutes.** Choose from one of our plug-and-play solutions which charge directly to your credit card, or go on-account. With these solutions, you’ll be up and running in no time at all. ## 100+ pre-built integrations ###### Phone + email support ### Unmatched support for every retailer - **Unlimited support: **Reach out to our shipping experts whenever you need a hand. - **Dedicated onboarding:** Free video call onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) #### Don’t just take it from us ## FAQs ##### Shipping rates for small businesses: How do I get the cheapest carrier rates? Use our plug-and-play options like Australia Post’s MyPost Business, New Zealand My NZ Post Business or Aramex’s Myfastway – no contracts, no sales reps, just pay by credit card. ##### Can I pick my preferred carrier, like Australia Post over CouriersPlease? Yes. Connect to any carrier we integrate with and set rules to auto-assign orders to your favourite or use our ‘cheapest carrier’ option. Override defaults anytime before printing for flexibility. ##### How is Starshipit different from a broker or aggregator? We’re a shipping tool, not a middleman. Aggregators mark up rates and take a cut; we help you negotiate directly with carriers for lower costs you control – savings you can keep or pass on. ##### Can my customers track their orders? Yes! Offer real-time tracking with branded notifications and a customisable tracking page (add your logo, offers, or social links). Fewer ‘where’s my order?’ calls, more happy customers. ##### How long does it take to get started? Less than a day. Sign up, connect your store and carriers, and start shipping. Our free onboarding call makes it even easier – no tech skills needed. ##### Should I offer free shipping? Free shipping can boost cart conversions – studies show it works. It depends on your budget and growth stage. Learn more about some of the different ways you can set up free shipping [in our guide](https://support.starshipit.com/hc/en-us/articles/8365565440911-How-to-set-up-free-shipping-in-Starshipit). ##### How many carrier options should I offer? One or many – it’s up to you. More choices (like standard vs. express) can lift sales, especially at checkout. Research carriers for the best rates and services, especially if you’re eyeing international expansion later. ##### Can I ship internationally with Starshipit? Absolutely. Connect to global carriers like [DHL Express](https://starshipit.com/dhl-express.md). We auto-generate labels, packing slips, and customs docs, cutting hours of manual work for cross-border shipping. ##### I’m a small business or startup – is Starshipit for me? Definitely. Start small, scale smart. We integrate with your eCommerce platform and carriers fast, with plans to fit your size. Set up now, and grow without the chaos – [check our pricing](https://starshipit.com/pricing.md). ##### What if I need help? We’ve got you. Unlimited phone and email support from real shipping experts, plus free onboarding. Reach out anytime – no question’s too small. *Note feature availability varies by plan. ## https://starshipit.com/sme-shippers # Starshipit for SME shippers | Shipping automation Learn more about how our leading fulfilment platform and integrations with the tools you already use can supercharge your SME business. Canonical URL: https://starshipit.com/sme-shippers ### Shipping automation built for eCommerce & retail growth Simplify your logistics, cut shipping costs, and delight your customers with Starshipit – **the ****all-in-one platform**** trusted by top eCommerce brands.** - [Start your free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ##### **Trusted by fast-growing eCommerce leaders** ###### **Join over 30,000 retailers transforming their shipping with Starshipit** ### Lorna Jane ### Meshki ### Animates ### Quiksilver ### Culture Kings ### Princess Polly ### Save hours every week with streamlined shipping **Starshipit ****[automates the order fulfilment process](https://starshipit.com/fulfilment-automation.md)****,** giving you the ability to manage high order volumes efficiently from a single dashboard: - [Print shipping labels](https://starshipit.com/shipping-labels.md) and [packing slips](https://starshipit.com/order-fulfillment-software.md) - Assign orders to carriers - [Autocorrect invalid addresses](https://starshipit.com/shipping-address-validation.md) - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Lower your shipping costs without compromising speed [Bring your own carrier rates](https://starshipit.com/shipping-costs.md), create automation rules to pick the cheapest carrier, and add margins **– all with no extra fees per label.** - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Delight customers with real-time updates and reduce ‘Where’s my order?’ queries **Use ****[branded tracking pages](https://starshipit.com/branded-tracking-page.md)**** and ****[shipping notifications](https://starshipit.com/shipping-notifications.md)** to keep customers informed at every stage of the shipping process, effectively reducing your 'Where's my order’ queries and ensuring customers get a great delivery experience. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Expand globally without the hassle **Automate duties, taxes, and HS codes** while accessing a range of integrations with all the major international carriers. [Cross-border shipping](https://starshipit.com/international-shipping.md) has never been this easy. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Simplify warehouse operations with pick-and-pack tools **Access a range of tools to speed up warehouse processes and reduce the chance of human error.** - Simplify pick and pack with our [mobile app](https://starshipit.com/mobile-fulfilment.md) - Auto-correct invalid addresses - Use recommended packaging to select the right box for each order - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### 100+ pre-built integrations ### Seamless integrations with leading carriers and platforms Integrate with Starshipit and instantly gain access to our pre-built integrations with carriers, sales channels like Shopify and much more. Don’t see a platform listed? Our API makes it easy to connect to your existing tech stack. ### DHL Express ### Shopify ### FedEx shipping ### WooCommerce ### Aramex shipping ### BigCommerce shipping app ### NZ Post ### Peoplevox ### UPS shipping software ###### Phone + email support ### Unmatched support for every retailer - **Unlimited support: **Reach out to our shipping experts whenever you need a hand. - **Dedicated onboarding: **Free video call onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ## Ready to save hours and cut shipping costs? ## Shipping automation FAQs for growing retailers ### How quickly can a small eCommerce business get started with Starshipit? Setup time depends on your store, carrier accounts and the shipping workflow you need. Begin by connecting your eCommerce platform and carrier, then check your parcel settings, labels and notifications before processing live orders. [Follow the getting-started guides.](https://support.starshipit.com/categories/getting-started) ### What shipping tasks can a growing retailer automate? Growing retailers often start by automating repeatable decisions, such as carrier selection, label printing and customer notifications. The most useful rules are the ones that remove manual work without hiding important exceptions. Begin with one high-volume workflow, test it, then add automation as your process becomes more consistent. ### Can a growing retailer use its own carrier rates? Yes. As your business grows, you can connect your own carrier accounts and use the rates you have negotiated. That means you can add automation around your existing carrier relationships while keeping the costs and delivery services that work for your customers. ### Do I need a carrier account before I can start shipping? Not always. Starshipit offers plug-and-play carrier options for eligible customers, while retailers can also connect their own carrier accounts. The right route depends on your location, expected volume and chosen services. Check the available carrier option and its requirements before you rely on it for dispatch. ## https://starshipit.com/starshipit-product-tour # See Starshipit in minutes See how Starshipit works in minutes with a guided product tour. Explore key workflows, shipping automation features, and your best next step. Canonical URL: https://starshipit.com/starshipit-product-tour ### See Starshipit in minutes **No sales call needed. Most retailers your size get set up in under 10 minutes.** Watch a quick walkthrough of Starshipit to see how it works and what you can do with it. When you’re ready, start your [free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) and start shipping smarter. If you need a hand along the way, explore our [knowledge base](https://support.starshipit.com/) or chat with us anytime. [**Shipping automation**](https://starshipit.com/fulfilment-automation.md)** trusted by 30,000 retailers globally** ### Lorna Jane ### Showpo ### Harrolds ### Princess Polly ### Oz Hair & Beauty ### HiSmile ## https://starshipit.com/stocky-alternative # Stocky Alternative for Shopify | Stocky Shutting Down Stocky is shutting down on 31 August 2026. Switch to Starshipit WMS, a Shopify Stocky alternative for inventory, warehouse workflows and shipping. Canonical URL: https://starshipit.com/stocky-alternative ## https://starshipit.com/support-centre # Customer support Access Starshipit help documentation and support guides | Starshipit offers free onboarding, training and support on every plan. Canonical URL: https://starshipit.com/support-centre ### Customer Support We provide comprehensive support for all plans. To contact a member of our support team, please choose from the following options. ## https://starshipit.com/talk-to-our-experts # Talk to our experts Get in touch with our team of shipping experts. Our team can discuss your shipping problem and help you with a solution using Starshipit. Canonical URL: https://starshipit.com/talk-to-our-experts ### Talk to one of our shipping experts Tell us about the problem you’re trying to solve and our shipping gurus can talk you through how Starshipit can help! - [Looking for a parcel?](https://support.starshipit.com/hc/en-us/articles/9171330231951-Where-s-my-parcel?submissionGuid=deb15819-7043-4d3a-9bbd-23bca6641593&_gl=1*n5cwss*_gcl_au*MTYwNzcwMjA3LjE3NjM5MzAzMzk.&_ga=2.221061851.2124267604.1765743693-1062722494.1739234345) - [Current customer looking for support?](https://support.starshipit.com/hc/en-us?_gl=1*1pui8z2*_gcl_au*MTYwNzcwMjA3LjE3NjM5MzAzMzk.&_ga=2.130359372.2124267604.1765743693-1062722494.1739234345) #### Let us know how we can help ## https://starshipit.com/terms-and-conditions # Terms and Conditions Read our Terms & Conditions covering all aspects of usage, responsibilities, and agreements. Learn about shipping regulations, liability, data usage, and more. Navigate confidently with clear guidelines for using our platform effectively and responsibly. Canonical URL: https://starshipit.com/terms-and-conditions ### Terms and Conditions ##### 1. Agreement 1.1 - This agreement is a contract between you (you) and ShipIT Limited (together with its related group entities) (Licensor) for access to and use of the cloud-based shipping and tracking integration software known as ShipIT, together with any associated documentation including "online" or electronic materials which is designed to assist or supplement the understanding or application of the software (Software). 1.2 - We provide Software in connection with shipping and tracking services, website(s) and related services (Services). 1.3 - This agreement governs your access to and use of the Software and our Services. By installing, accessing or otherwise using the Software and our Services you agree to be bound by the terms of this agreement. If you do not agree to all of the terms of this agreement, do not install, access or otherwise use the Software and our Services. If you install, access or otherwise use the Software and our Services, the terms and conditions of this agreement are deemed to have been fully accepted by you. 1.4 - This agreement shall be in effect from the time you install or first access the Software and our Services and shall remain in effect on an ongoing basis until such time as the agreement is terminated by either party in accordance with the terms of this agreement. 1.5 - The Licensor may change the terms of this agreement at any time upon written notice (which may be given by uploading such updated terms onto the Licensor's website at www.starshipit.com. It is your responsibility to check for updates, and your continued access to and use of the Software, our websites or related services will be deemed acceptance of the updated or amended terms. ##### 2. Grant of license 2.1 - Subject to the terms and conditions of this agreement (including payment of the applicable fee), the Licensor grants to you a non-exclusive and non-transferable licence to access and use the Software in accordance with the terms of this agreement (Licence). 2.2 - You may need certain equipment and other computer software, which will be notified to you by the Licensor from time to time, to successfully access and/or use the Software (minimum operating specifications). You are responsible for ensuring your system meets the minimum operating specifications, and you acknowledge that if you fail to do so, the Software may not operate correctly. However, meeting the minimum operating specifications does not guarantee that all features of the Software will perform to your requirements. 2.3 - You are responsible for keeping your codes and/or other login information relating to the Software secure. Without limiting the foregoing, you agree to immediately inform the Licensor of any known or suspected unauthorised access or use of the Software. ##### 3. Updates and Upgrades 3.1 - You are entitled to all updates to and error corrections of the Software we make available. All such updates and error corrections will be deemed part of the Software, and this agreement covers their use. 3.2 - If you wish to licence any upgraded version of the Software we make available, such upgrade will be provided by the Licensor (on request) at the fee specified on the Licensor's website or (if no such fee is specified) at the fee otherwise notified by the Licensor. ##### 4. Training and Technical Support 4.1 - Training shall be provided by the Licensor (or its representative) in the manner and at the times that the Licensor (in its sole discretion) considers appropriate. If we require additional payment for training you request, we will notify you of that before we provide your requested training. 4.2 - Technical support will be provided by the Licensor in the manner that the Licensor (in its sole discretion) considers appropriate. Technical support services are included in your Licence fees. 4.3 - If the Licensor requests remote access to your systems to perform technical support services (or any updates or error corrections), you must ensure that such remote access is provided to the Licensor at reasonable times requested by the Licensor. 4.4 - The Licensor will have no liability to provide technical support services for an unsupported version of the Software. An unsupported version is one advised to you by at least 3 months' prior notice (which may be given by publication on the Licensor's website). 4.5 - The Licensor may use subcontractors to perform its technical support services. ##### 5. Third-Party Services 5.1 - The Licensor may, from time to time make third-party services or software available to you within the Software (Third-Party Services). Your use of any Third Party Services is conditional upon: 5.1.1 - You agreeing to and complying with any terms and conditions of the provider of the Third-Party Service in addition to the terms of this agreement; and 5.1.2 - You paying to the Licensor all fees or costs incurred in relation to your use of the Third-Party Services together with any applicable Licensor fee or margin; and 5.1.3 - You indemnifying the Licensor for any costs incurred by the Licensor in relation to your use of the Third-Party Services (including in the event of your breach of any terms of use of such Third-Party Service), and your use of any Third-Party Service constitutes acceptance of these conditions. 5.2 - To the fullest extent permitted by law, the Licensor will not be liable to you for any error, omission or failure of any Third-Party Service. 5.3 - The Licensor may charge a fee or margin on any Third-Party Services supplied through the Software. ##### 6. Fees and Charges 6.1 - In consideration of the mutual promises and obligations set out in this agreement, you agree to pay to the Licensor the annual or monthly subscription fee set out on the Licensor's website or as otherwise notified to you no later than 30 days from (i) the date on which you first access the Software or (ii) your free trial period ends. Where we permit you to add user accounts under your account, you are also responsible for paying the fees associated with those user accounts (if any) in accordance with this clause. 6.2 - In consideration of the Licensor making available to you any Third-Party Services through the Software, you agree to pay to the Licensor (except to the extent payable directly to the service provider) any fees, costs, taxes, levies or other amount payable in respect of your use of the Third-Party Service. 6.3 - Fees are non-refundable and non-cancelable. 6.4 - The Licensor may vary the applicable subscription fee upon one month's written notice to you (which may be given by publishing the varied subscription fee on the Licensor's website). The updated subscription fees will apply from your next applicable payment. 6.5 - All fees and charges are payable by credit card, automatic bank payment, electronic funds transfer, direct debit authority or otherwise as required by the Licensor. All payments must be made without set-off or deduction, and you are responsible for paying to the Licensor all goods and services/value-added taxes, duties, custom charges, and other taxes (to the extent applicable) in addition to our fees. If we are required to pay any taxes (including withholding taxes), customs charges, duties, or other fees as a result of your use of the Software, you will pay us for that in addition to our fees. 6.6 - Where this agreement refers to the Licensor's standard or current rates or fees, these will be the rates or fees made known to you by notice (which may be given by publishing such rates or fees on the Licensor's website). The Licensor may vary its standard or current rates upon written notice to you (which may be given by publishing such varied rates on the Licensor's website). 6.7 - If you do not make full payment of any invoiced sum on its due date, the Licensor may: 6.7.1 - charge interest on the outstanding amount at its current bank overdraft rate plus 4% or the maximum rate under applicable law from the due date until the date of actual payment; and/or 6.7.2 - withhold any further Services (including training and/or technical support) until full payment is made; and/or 6.7.3 - temporarily or permanently deactivate your access to the Software and terminate this agreement, if full payment has not been made within 5 business days of notice that the Licensor intends to exercise this deactivation right; and/or 6.7.4 - charge you for any costs incurred in recovering amounts owing by you to the Licensor (including, without limitation, legal fees). ##### 7. Ownership 7.1 - The Licensor warrants that it has the necessary intellectual property rights in the Software to grant you the Licence. 7.2 - The Software is protected by copyright and other interests, and they are proprietary and confidential to the Licensor (and/or its third-party licensors). All rights, title and interest in and to any proprietary rights in the Software are and will remain vested in the Licensor or its third-party licensors (as applicable). These rights are protected by law and international treaties. 7.3 - All intellectual property rights (including common law rights and interests) created or developed during this Agreement in relation to the Software or our Services (or both) shall vest exclusively to us. To the extent that any intellectual property rights (including common law rights and interests) relating to the Software or our Services would automatically vest to you under applicable laws, you agree to do all acts and sign all documents required by us to assign to the Licensor without reservation all such intellectual property rights, and you agree to co-operate with the Licensor and do everything necessary to allow the Licensor to fully protect, realise and use such intellectual property rights for any purpose whatsoever. 7.4 - Except as expressly specified in this agreement, nothing in this agreement confers on you any right or interest in, or licence or permit to use, any of the intellectual property rights in the Software or any other intellectual property rights owned by or proprietary to the Licensor or any of its third-party licensors. 7.5 - You shall not cause or permit anything to be done which may damage or endanger the rights of the Licensor in and to the Software and shall not allow any other person to do so. 7.6 - You shall not use the Software in connection with other software or data if doing so would breach the intellectual property rights of a third party. 7.7 - You acknowledge that no obligation, warranty, undertaking or promise of the Licensor in this agreement (if any) shall apply in respect of any third-party software used in connection with (or incorporated into) the Software. 7.8 - If the Software is found to be in breach of a third party's intellectual property rights, the Licensor may elect as your only remedy to do one or more of the following: 7.8.1 - modify or replace the Software so that there is no breach; 7.8.2 - procure for you the right to use the third party's intellectual property; or 7.8.3 - recall the Software, in which case this agreement will immediately terminate, and we will refund you the unused portion of any paid fees. ##### 8. Use and restrictions 8.1 - You will not: 8.1.1 - sublicense, assign, resell, share, pledge, rent or transfer any of your rights under this agreement in relation to the Software; 8.1.2 - copy, redistribute, reproduce, license or publish the Software or any of the Software content; or 8.1.3 - modify, translate, reverse engineer, decompile, disassemble or create derivative works of the Software or otherwise attempt to: (a) defeat, avoid, by-pass, remove, deactivate or otherwise circumvent any software protection mechanisms in the Software; or (b) derive the source code or the underlying ideas, algorithms, structure or organisation form of the Software, without the express permission of the Licensor. 8.2 - In respect of your access and use of the Software, you will comply with all applicable laws and regulations and all guidelines, procedures and policies notified by the Licensor from time to time and will notify the Licensor if you learn of any unauthorised use of the Software. 8.3 - You agree that you will not use the Software for any unlawful purpose, that you will not use the Software in a manner that may damage, disable, overburden or impair the Software, that you will not attempt to gain unauthorised access to the Software and that you will not use the Software to unlawfully collect information about third parties (including without limitation, e-mail addresses). 8.4 - Where we permit you to add user accounts under your account, you will ensure that any such user is made aware of these T&Cs and complies with them. You are entirely responsible for all activities that occur through the use of your account and those of your users. ##### 9. Disclaimer of warranties 9.1 - The Software is provided, to the extent permitted by law, on an "as is", "with all faults" and "as available" basis without warranty of any kind. You should undertake appropriate due diligence to ensure that the Software and Services meet your needs before use or installation. By installing, accessing or otherwise using the Software, you expressly acknowledge and agree that access to and use of the Software is at your sole risk. You guarantee to the Licensor that you have not entered into this agreement in reliance on any representation made by the Licensor which is not recorded expressly in this agreement or on the Licensor's website. 9.2 - To the extent permitted by law, the Licensor does not warrant: 9.2.1 - the timeliness, completeness or performance of the Software (or any of the Software content); 9.2.2 - the correctness, accuracy, reliability, fitness for purpose or otherwise of the Software, any of the Software content or related documentation; or 9.2.3 - that the functions contained in the Software will meet your requirements, or that the operation of the Software will be uninterrupted or error-free, or that defects in the Software will be corrected. 9.3 - We will always comply with our mandatory and non-excludable obligations at law. You acknowledge that the Software and Services are intended to be provided for business use and, to the extent possible under those laws, the provisions of New Zealand’s consumer protection and fair trading laws (including sections 9, 12A, 13 of the Fair Trading Act 1986) are excluded from this agreement. 9.4 - You acknowledge that the Licensor will be required to pass data generated by your use of the Software to third-party carriers on your behalf. The Licensor provides no warranties regarding the accuracy of such data, and you agree that the Licensor has no liability for any costs or losses incurred as a result of any data inaccuracy (including, without limitation, any increased fees charged by the third-party carriers receiving the data). 9.5 - To the extent permitted by law, the Licensor expressly excludes all warranties, express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. The entire risk arising out of use or performance of the Software remains with you. ##### 10. Limitation of liability 10.1 - To the maximum extent permitted at law, the Licensor shall have no liability to you for any loss, damage or liability (including but not limited to a loss arising from negligence on the part of the Licensor) under or in relation to this agreement, the Software or Services. If, despite the foregoing, the Licensor does incur any liability to you, the Licensor's total aggregate liability to you for all claims under or in connection with this agreement shall not exceed the fees paid by you in the prior 12 months. 10.2 - Under no circumstances, including negligence, shall the Licensor or its suppliers or distributors be liable for any incidental, special, indirect or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information, loss of data, or any other pecuniary loss) arising out of or relating to this agreement or the Software and Services. 10.3 - You shall indemnify the Licensor against any claim, action, proceeding, judgment, damage, loss, expense (including legal expenses) or liability incurred or suffered by or brought or made or recovered against the Licensor in connection with your use of the Software and your negligence or willful default or a breach by you of any term of this agreement. 10.4 - Nothing in this agreement is intended to have the effect of limiting the Licensor's liability for any matter for which it is unlawful or illegal for the Licensor to exclude or attempt to exclude its liability. ##### 11. Confidentiality 11.1 - The Software and all related documentation and information is the Licensor’s confidential information. Each party must keep the confidential information of the other party (being all information exchanged between the parties in connection with this agreement, including the Software) confidential and shall not disclose any such confidential information without the prior written consent of the other party. 11.2 - Clause 9.1does not apply to any information which: 11.2.1 - is public knowledge other than as a result of a breach of an obligation of confidentiality; 11.2.2 - is received from a third party who is in lawful receipt of this information and is able to disclose it to the recipient without restriction; 11.2.3 - is required by law to be disclosed (provided that the disclosing party first notifies the other party (if permitted by such laws) in order to allow that party reasonable opportunity to seek interlocutory relief, the disclosing party only discloses information to the extent legally required, and the disclosing party uses reasonable endeavors to ensure confidential treatment of the disclosed information); or 11.2.4. is disclosed to a third party to enable the other party to properly perform its obligations under or comply with the terms of this agreement. ##### 12. Data & Privacy 12. 1 - You will comply with all applicable laws relating to the collection, storage, use, disclosure and processing of information relating to identifiable individuals (personal information). 12. 2 - You must only provide the Licensor with personal information to the extent necessary for the Licensor to perform its obligations under this agreement and all personal information that you upload to the Software must have been collected with consent from the relevant individuals that is sufficient to permit you to share their personal information with the Licensor in order for the Licensor’s ordinary business functions and to facilitate your use of the Software. 12. 3- Subject clause 10.4, the Licensor will collect, store, process and use any personal information received from you in accordance with its responsibilities under the Privacy Act 2020 and will not disclose such information without your consent (unless it is permitted to by law) and provided that the Licensor is entitled to keep such information and use it for its reasonable business purposes. 12.4 - You acknowledge and agree that the Licensor may access or disclose information about you, and your personnel and your customers, in order to: 12.4.1 - comply with the law or legal proceedings served on it; 12.4.2 - enforce and investigate potential breaches of this agreement or any other unauthorised use of the Software; or 12.4.3 - protect the rights, property or safety of the Licensor, its employees, customers or the public. 12.4.4 - you consent to the access and disclosures described in this clause 10. 12.5 - In order to provide you with the Software and any improvements thereto, the Licensor may also collect certain information about the performance of the Software and your use of it. The Licensor may make use of such information to track usage and to better understand the use of the Software, to improve and revise the Software based on such usage, to publish industry level statistics and for technical support purposes. ##### 13. Termination 13.1 - Either party may terminate this agreement (and the Licence granted to you hereunder) at any time for any reason, by providing one months' written notice of such termination to the other party. 13.2 - The Licensor or customer may terminate this agreement if the other party commits a breach of any of the material terms of this agreement, and, if that breach is capable of remedy, fails to remedy that breach within 15 days after receiving a written notice from the first party requiring remediation. 13.3 - Where we permit you to add user accounts under your account, only you, as the account holder (and not the user), can give notice of termination on behalf of the customer pursuant to clauses 11.1and11.2 13.4 - On termination of this agreement: 13.4.1 - both parties will be discharged from any further obligations under the agreement, but each party reserves its rights in respect of any breaches of the agreement which occurred before termination; 13.4.2 - you will immediately cease using the Software and ensure that any users under your account (if any) immediately cease using the Software; 13.4.3 - the parties will each return any confidential information of the other party; and 13.4.4 - you will not be entitled to any refund of any fees paid (whether in advance or otherwise) to the Licensor under this agreement if you have a monthly plan. If you are on an annual plan the Licensor may provide a partial refund on a pro-rata basis for the unused portion of that annual plan, except where we have undertaken any work in relation to our Software at your (or your permitted user’s) request and have not separately charged you for that work. ##### 14. General 14.1 - This agreement will be governed by and construed according to the laws of New Zealand, and you irrevocably submit to the exclusive jurisdiction of the courts of New Zealand. If any dispute arises in respect of this agreement or the Software, you shall enter into good faith negotiations with the Licensor to resolve a course of action for resolution of the dispute prior to commencing any formal legal proceedings. 14.2 - If any provision of this agreement is determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any country or area in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable. 14.3 - This agreement constitutes the entire agreement between you and the Licensor with respect to your use of the Software and supersedes all prior or contemporaneous understandings regarding the use of the Software. Any variation to the agreement must be in writing and signed by the parties. 14.4 - The Licensor may assign its interest in this agreement at any time without notice and for the purposes of this agreement, references to the Licensor shall include any person or organisation to which it has licensed or assigned its rights and obligations. 14.5 - You may not assign, sublicense or otherwise transfer your interest in this agreement or the Licence without the prior written consent of the Licensor. Any change in control of you will be deemed an assignment. 14.6 - Neither party shall be liable for any delay or failure to fulfil its obligations (except for a payment obligations) under this agreement arising directly or indirectly from any circumstance beyond the reasonable control of the affected party (including without limitation, acts of God, flood, earthquake, storm, fire, epidemic, war, embargoes, riot or civil disturbance) provided that the affected party shall notify the other party as soon as practicable of the relevant event(s) and shall use all reasonable endeavors to continue to perform its obligations and mitigate the effects of the event(s). 14.7 - No delay, neglect or forbearance on the part of either party in enforcing any term or condition of this agreement shall be deemed to be a waiver or in any way prejudice any right of that party under this agreement unless given in writing. 14.8 - You will not solicit any of the Licensor's employees to work for you on any basis, whether as an employee or a contractor. 14.9 - Any provision necessary for the interpretation or enforcement of this agreement shall survive termination of the agreement. 2026 © Starshipit Limited ## https://starshipit.com/vs-alternatives # Shipping software alternatives: Compare Starshipit Compare Starshipit with ShipStation, Shippit and other ANZ shipping platforms. Automate dispatch, manage multiple carriers and use your negotiated rates without additional per-label fees within your plan. Canonical URL: https://starshipit.com/vs-alternatives ### Shipping software alternatives: how Starshipit compares **Choose Australasia’s number one shipping and fulfilment platform, with no hidden label fees and 5-star customer support on every plan.** Bring shipping, checkout, returns and fulfilment together in one platform to simplify your tech stack and give your team the capabilities to scale. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) #### Join 30,000+ retailers and 3PLs saving time on every order with Starshipit. ### Lorna Jane ### Showpo ### Harrolds ### Princess Polly ### Oz Hair & Beauty ### HiSmile ### Health Post ### Culture Kings ### Animates ### Healthylife ### LSKD ### Stax ### Quiksilver ### Acer ### Keep more of every shipment with no per-label fees **Use your own negotiated carrier rates with Starshipit, without hidden or additional per-label fees within your plan.** Save money and minutes on every order by connecting your eCommerce platform to 60+ couriers, comparing shipping rates, printing labels, correcting addresses and automating dispatch, so you keep more control of shipping costs as you grow. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) ### Leading retailers choose Starshipit for faster, smarter fulfilment ### How Starshipit compares with the shipping platform market Retailers buy shipping software to control costs, automate dispatch and create a better delivery experience. **Starshipit helps you manage orders and couriers from one dashboard, with the core shipping capabilities retailers expect and the extra control, automation and fulfilment tools to keep improving as you grow.** #### Integrates with all major carriers and eCommerce platforms ### Etsy ### Amazon ### DHL eCommerce ### FedEx shipping ### Australia Post ### BigCommerce shipping app ### Shopify ### Wix ### WooCommerce ### Ship more orders with less manual work **Automate repetitive dispatch tasks with shipping rules** that select services, assign packaging, validate addresses, batch orders and print labels. Your team can process orders faster with fewer manual steps and errors. - [Explore shipping automation](https://starshipit.com/fulfilment-automation.md) ### Create a better post-purchase experience **Keep customers informed** with branded tracking pages and delivery notifications, then make returns easier with a self-service returns portal. Reduce parcel enquiries while keeping the experience on brand. - [Explore post-purchase tools](https://starshipit.com/post-purchase.md) ### Scale international shipping without the complexity **Expand into new markets without adding more admin.** Manage carrier selection, customs documentation, Duties and Taxes and tracking notifications from one platform, so your team can ship across borders with more control and keep customers informed from dispatch to delivery. - [Explore international shipping](https://starshipit.com/international-shipping.md) ### See why retailers trust Starshipit with every order ## Shipping software comparison FAQs ### What should I compare when choosing shipping software? Start with the work your team needs to do every day: importing orders, choosing carriers, printing labels, handling exceptions and keeping customers updated. Then compare carrier coverage, rate and label-fee models, automation, integrations, post-purchase tools, reporting and the support included on your plan. ### Can I use my own negotiated carrier rates with Starshipit? Yes. Starshipit lets you use your own contracted carrier rates without hidden or additional per-label fees within your plan. If you are starting out, you can also access available plug-and-play carrier options, then move to your own rates as your operation grows. ### Does Starshipit charge a fee for every shipping label? No. When you use your own negotiated carrier rates, Starshipit does not add a hidden or extra per-label fee within your plan. This is worth checking closely when comparing shipping platforms, as label-fee models can affect costs as order volumes increase. ### How much does Starshipit cost? Starshipit offers Starter, Professional and Enterprise plans based on your monthly order volume and the features your team needs. Compare our [shipping software pricing and plan inclusions](https://starshipit.com/pricing.md) to find the right fit, including custom options for operations shipping more than 10,000 orders per month. ### Can Starshipit connect my eCommerce platform and couriers? Yes. Starshipit connects [major eCommerce platforms, marketplaces and sales channels](https://starshipit.com/integrations.md) with 60+ domestic and international couriers. That gives your team one dashboard for orders, carrier services, labels and dispatch rather than switching between separate systems. ### Can Starshipit automate dispatch and shipping decisions? Yes. Use [shipping rules](https://starshipit.com/fulfilment-automation.md) to automate decisions such as carrier and service selection, packaging, address checks, batching and label printing. This gives your team a consistent workflow and reduces the manual steps that slow dispatch down. ### Does Starshipit support live rates, tracking and returns? Yes. You can add live rates at checkout, branded tracking pages, delivery notifications and a self-service returns portal to create a more connected post-purchase experience. Check the features included in any plan you are comparing, as these tools are often packaged separately across the market. ### Does Starshipit support international and multi-location fulfilment? Starshipit supports domestic and international shipping workflows, including customs documentation for supported carriers, [Duties and Taxes](https://starshipit.com/duties-and-taxes.md) tools, and shipping from stores or other locations. Carrier services, destinations and setup requirements vary, so confirm the details for your operation with our team. ### Do I need Pick & Pack or WMS to use Starshipit shipping? No. Starshipit’s shipping platform works on its own, with 5-star customer support and onboarding on every plan. If your workflows become more complex, you can add [Pick & Pack](https://starshipit.com/mobile-fulfilment.md) for scan-led picking and packing, or [Starshipit WMS](https://starshipit.com/warehouse-management.md) for broader inventory and warehouse workflows. ## Start your 30-day shipping automation free trial today ## https://starshipit.com/vs-easyship # Easyship competitors: How Starshipit compares Discover Starshipit – the Easyship alternative which doesn't charge additional shipment fees or costs per label. Lower your costs today. Canonical URL: https://starshipit.com/vs-easyship ### Starshipit vs Easyship **Don’t let Easyship’s feature constraints and per-label fees hold your business back.** Discover why leading retailers choose Starshipit to save time and money on shipping, every week. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) Join over 30,000 other retailers saving on shipping costs with Starshipit ### Princess Polly ### Quiksilver ### Culture Kings ### Animates ### Healthylife ### Coast logo ### Try Starshipit: Shipping automation to help you grow At Starshipit, we believe in giving you the tools to scale your business without placing you in a box. Unlike Easyship, we let you bring as many of your own [carrier accounts](https://starshipit.com/integrations.md) as you like and give you all the features you need to grow from day one. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ## Starshipit versus Easyship ### Link your own carrier accounts without limits When you use [multiple carriers](https://starshipit.com/multi-carrier-shipping.md), you can leverage volume for better rates and terms while providing flexibility during disruptions. Plus, you can offer different delivery services to your customers. Link as many of your own carrier accounts as you like with Starshipit, unlike Easyship which limits you based on your plan. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Save on shipping costs with Starshipit Starshipit lets you ship as many labels as you need within your pricing plan, without any fees for using your own contracted carrier rates. The [savings](https://starshipit.com/shipping-costs.md) can add up. Easyship charges a per-label platform fee for labels generated through linked courier accounts, with the rate determined by your plan or contract. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Simplify collaboration with your team Add as many users as you need and assign them specific permissions, allowing you to streamline your shipping operations and keep things secure. Easyship limits the number of users you can add to your account based on your plan. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Email and phone support on all plans Sometimes it’s just easier to speak to someone, and we believe every customer deserves top-notch support, regardless of their plan. Unlike Easyship, which reserves phone support for higher-tier plans, we offer a full range of support options to all our users. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Why retailers love Starshipit ### See what Starshipit customers have to say ## Start your 30-day free trial today ## https://starshipit.com/vs-shippit # Shippit alternative | Compare Starshipit vs Shippit Compare Starshipit and Shippit for multi-carrier shipping, automation, carrier control, fulfilment workflows, support and shipping costs. See why retailers choose Starshipit to scale smarter. Canonical URL: https://starshipit.com/vs-shippit ###### Compare shipping software ### Starshipit vs Shippit: smarter shipping for retailers looking to scale Choosing shipping software is about more than printing labels. It is about keeping control of carrier costs, automating fulfilment and getting the support to keep orders moving. Starshipit gives retailers multi-carrier shipping, flexible automation and enterprise-grade operational control from the start, **so you can scale without being penalised for growth.** - [Start free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Join 30,000+ global retailers saving on shipping costs with Starshipit ### Princess Polly ### Quiksilver ### Culture Kings ### Animates ### Healthylife ## Why retailers choose Starshipit ### BYO carrier rates, without per-label fees ### Expert support, when you need it. ### Control your carrier relationships ### Automate smart shipping decisions ## Capability Comparison is against Shippit Lite, based on publicly available information, including current published pricing and plan features. Shippit Pro and Plus plans may offer different features. We encourage you to review Shippit’s plans directly for the most up-to-date details, as pricing and inclusions may change. ### Ship smarter from day one **Retailers shouldn’t have to wait for a higher plan to access the tools that help them ship smarter.** With Starshipit, you get the carrier choice, automation and visibility to make shipping a competitive advantage from day one, with a platform that scales as your fulfilment gets more complex. ### When to choose Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Use your own rates, without paying more per label Keep direct relationships with your couriers and negotiate the rates that work best for your business. With Starshipit, you can use those rates without an extra per-label platform fee. Shippit Lite charges $0.75 per booking when you use your own carrier rates, **$375 a month at 500 bookings**, before carrier charges or add-ons. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Build a carrier strategy around your business **Choose the carriers, services and rates that work best for your business and your customers.** - Connect your own carrier accounts and negotiated rates - Compare services and automatically select the right option - Stay carrier-agnostic and keep direct relationships with your couriers - Keep more control over rates, services and delivery issues - Scale from a few carriers to more complex enterprise shipping operations - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Don’t hold back your international ambitions **Grow into new markets with the carriers and tools you need to ship globally.** - Connect with major international carriers, including DHL Express, FedEx, UPS, USPS, Royal Mail and Deutsche Post - Validate domestic and international delivery addresses before you ship - Automate customs documents and cross-border shipping workflows - Add duties and taxes at checkout with Landed Costs for supported markets - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Start with shipping. Add more fulfilment capability as you grow. **Starshipit can support more of your fulfilment operation as your business becomes more complex.** Start with shipping automation, then add capabilities like Pick & Pack, Warehouse Management, Ops Manager, Ship from Store, Landed Costs and Returns when you need them, without rebuilding your fulfilment stack from scratch. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Unlimited support when you need it **Shipping gets busy, and you shouldn’t have to work through it alone.** Every Starshipit customer gets unlimited support from our local shipping experts, including live chat, phone support and email help. We’ll also guide you through setup, configuration and automation, so your team can start shipping with confidence. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Enterprise-ready whenever you need it The comparison above focuses on Starshipit Starter and Shippit Lite. But **Starshipit is also proven to support high order volumes and more complex fulfilment requirements,** with 99.98% uptime, so you can keep the same platform as your business grows. - **Manage complex shipping at scale** with advanced automation rules, multiple carriers and support for high order volumes. - **Run fulfilment across multiple locations** with multi-location shipping, ship from store and centralised management across accounts. - **Go beyond shipping** with mobile pick and pack, warehouse management, returns, duties and taxes, and other fulfilment capabilities within the Starshipit platform. - **Strengthen security and access controls** with GDPR compliance, Single Sign-On (SSO) and comprehensive user account controls. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Why our customers prefer Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Make every order easier to fulfil ## Starshipit vs Shippit FAQs ##### What is the difference between Starshipit and Shippit? Both platforms help retailers manage shipping, but Starshipit gives you more control over how you ship and scale. You can use your own carrier relationships and negotiated rates, manage multiple carriers, automate complex shipping rules and expand into broader fulfilment workflows as your operation grows, without paying an additional per-shipment fee to use your own carrier rates. ##### Can I use my own carrier rates with Starshipit? Yes. You can connect your own carrier accounts and use your negotiated rates without an additional per-label platform fee. ##### Which shipping platform is better for high-volume retailers? High-volume retailers need a platform that can handle more orders, carriers, locations and fulfilment complexity without creating more manual work. Starshipit supports high order volumes with 99.98% uptime, advanced automation, multi-location fulfilment, integrations and API connectivity, with Enterprise options for more complex requirements. ##### Is Starshipit suitable for enterprise businesses? Yes. Starshipit supports high-volume and enterprise retailers with 99.98% uptime, advanced automation, multi-carrier shipping, integrations and API connectivity, multi-location fulfilment, Single Sign-On (SSO) and comprehensive user controls. As your operation becomes more complex, you can also add capabilities like ship from store, mobile pick and pack, warehouse management, returns, and duties and taxes without needing to move to a different platform. ##### Does Starshipit offer a Warehouse Management System (WMS)? Yes. Starshipit Warehouse Management helps you manage inventory, receiving, putaway, picking, packing and stock movements alongside your shipping workflows. Because it’s built into the Starshipit platform, you can keep warehouse and shipping operations connected as your fulfilment needs become more complex. ##### Does Shippit Lite charge a fee when I use my own carrier rates? Shippit Lite supports bring-your-own carrier rates, but charges a per-booking fee. Check Shippit’s current pricing for the latest terms and inclusions. ##### Can Starshipit handle complex shipping requirements? Yes. Starshipit supports complex fulfilment operations with multi-carrier shipping, advanced automation rules, international shipping, multi-location fulfilment, integrations and API connectivity. You can also add capabilities like warehouse management, ship from store, returns and duties and taxes as your requirements grow. ##### Does Starshipit help with picking and packing? Yes. Starshipit supports picking and packing in a few ways, from packing validation, bulk label generation and recommended packaging through to dedicated fulfilment tools. You can add the mobile Pick & Pack app for barcode-led picking and packing, or Starshipit Warehouse Management (WMS) for broader inventory and warehouse workflows, including receiving, putaway, picking, packing and stock movements. ##### Can Starshipit support dangerous-goods shipping? Yes. Starshipit supports dangerous-goods shipping workflows, including relevant labels and documentation, subject to carrier and destination requirements. Comparisons are based on publicly available information from Shippit’s Lite plan (Pay-as-you-go) as of 17th August 2026. Shippit Pro and Plus plans may offer different features. We encourage you to review Shippit’s plans directly for the most up-to-date details. ## Start shipping smarter with confidence ## https://starshipit.com/vs-shippo # Shippo competitors: How Starshipit compares Learn more about Starshipit – the Shippo competitor which makes it easy to grow your business without limitations. Canonical URL: https://starshipit.com/vs-shippo ### Starshipit vs Shippo Starshipit helps eCommerce brands scale faster and smarter. Unlock premium features on every plan, with transparent pricing to help you save. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) Join over 30,000 other retailers saving on shipping costs with Starshipit ### Princess Polly ### Quiksilver ### Culture Kings ### Animates ### Healthylife ### Coast logo ### Unlock your shipping potential with Starshipit At Starshipit, we believe in giving you the tools you need to grow your business – faster. While Shippo locks basic features like [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and notification emails behind higher-tier plans, we give you the features and support you need to unlock your full shipping potential from day one. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ## Starshipit versus Shippo ### Free international address validation Fix all invalid addresses in a single click, without paying any additional fees. Shippo currently charges for non-US [address validation](https://starshipit.com/shipping-address-validation.md) by plan: US$0.09 on Starter, US$0.08 on Pro and US$0.06 on Premier per validation. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Keep your customers in the loop post-purchase Reduce order queries with [branded shipping notifications](https://starshipit.com/how-to-give-your-customers-the-best-post-purchase-experience.md) and tracking pages for every stage of the delivery process – including [email and SMS](https://starshipit.com/shipping-notifications.md). Shippo only gives you access to branded tracking and notification emails on certain plans. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Save on shipping costs with Starshipit Ship as many labels as you need within your pricing plan, without any fees for using your own contracted carrier rates. The [savings](https://starshipit.com/shipping-costs.md) can add up! Shippo charges US$0.05 per label when you use your own carrier account on Starter. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Easily collaborate with your team – with no limits Add as many users as you need and assign them specific permissions, allowing you to streamline your shipping operations and maintain data security. Shippo limits the number of users you can invite based on your plan. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Free support on all plans We believe every customer deserves top-notch support, regardless of their plan. Unlike Shippo, which reserves phone support for higher-tier plans, we offer a full range of support options to all our users. - [Sign up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Why retailers love Starshipit ### See what Starshipit customers have to say ## Start your 30-day free trial today ## https://starshipit.com/vs-wms-alternatives # WMS alternatives: Compare warehouse management software Compare warehouse management software for eCommerce and 3PL fulfilment. See how Starshipit WMS handles inventory, workflows, shipping, support and cost. Canonical URL: https://starshipit.com/vs-wms-alternatives ### Warehouse management system alternatives: how Starshipit compares **Choose a cost-effective WMS that brings stock control, warehouse workflows, pick and pack, and shipping together in one powerful, easy-to-use platform.** Give your team real-time inventory visibility and scan-led workflows, with a clear path to scale across locations, clients and higher order volumes. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) - [Book a demo](https://starshipit.com/book-a-wms-appointment.md) #### Join 30,000+ retailers and 3PLs using Starshipit to save time on every order. ### Lorna Jane ### Showpo ### Harrolds ### Princess Polly ### Oz Hair & Beauty ### HiSmile ### Health Post ### Culture Kings ### Animates ### Healthylife ### LSKD ### Stax ### Quiksilver ### Acer ### Your stock, warehouse and shipping, finally working as one **Run your warehouse and shipping in one easy-to-use platform, without the cost and complexity of a traditional WMS.** Starshipit WMS brings inventory management, warehouse operations, Pick & Pack and multi-carrier shipping together, helping growing retailers and 3PLs keep stock accurate, fulfil faster and scale with support from local experts. - [Explore Starshipit WMS](https://starshipit.com/warehouse-management.md) ### Take control of stock, cut errors and ship faster ### Run your warehouse and shipping as one operation Warehouse and shipping are part of the same fulfilment journey, but many systems separate them. Starshipit WMS connects stock control, warehouse workflows, pick and pack and multi-carrier shipping, giving eCommerce retailers and 3PLs one clear path from receiving to dispatch. ### How Starshipit WMS compares with the market Get the capabilities to scale without the complexity of an overbuilt WMS. Starshipit brings advanced inventory control, warehouse workflows and multi-carrier shipping into one powerful, easy-to-use platform, so your team can fulfil accurately and keep orders moving as volumes grow. ### Do you need Pick & Pack or a full warehouse management system? The right fit depends on whether you need to improve packing accuracy or manage stock and warehouse operations end to end. - **Choose the **[**Pick & Pack app**](https://starshipit.com/mobile-fulfilment.md) when your stock is managed elsewhere and you mainly need guided picking, packing and barcode validation. - **Choose a **[**warehouse management system**](https://starshipit.com/warehouse-management.md) when you need inventory control, receiving, putaway, replenishment, cycle counting, multiple warehouse locations or 3PL client management. ### Go live in weeks, not months Your dedicated WMS implementation specialist helps configure, test and train around your systems and warehouse workflows. Move quickly or roll out in stages, with a plan designed to reduce disruption. - [Speak to a WMS expert](https://starshipit.com/book-a-wms-appointment.md) ## Warehouse management system comparison FAQs ### What should I compare when choosing a warehouse management system? Compare how each WMS handles inventory visibility, receiving, putaway, replenishment, picking, packing, stock movements, multiple locations, integrations and shipping. Look beyond the feature list to implementation, usability, support, system ownership and the total cost of every licence, integration and separate platform you will need. ### How do I know when my eCommerce business needs a WMS? It may be time for a WMS when spreadsheets, manual stock checks, basic picking tools or disconnected systems make inventory difficult to trust and orders harder to fulfil accurately. A WMS becomes more valuable as your SKUs, locations, order volumes, warehouse team or fulfilment complexity grow. ### What makes Starshipit WMS different from other WMS options? Starshipit WMS brings inventory management, warehouse operations, pick and pack and multi-carrier shipping into one cost-effective, easy-to-use platform. Explore [Starshipit warehouse management software](https://starshipit.com/warehouse-management.md) to see how connected stock and shipping can reduce handoffs and simplify your technology stack. ### Does Starshipit WMS include a mobile warehouse app? Yes. Starshipit WMS includes a mobile warehouse app, so your team can manage warehouse tasks on the move. Teams can use supported iOS or Android devices and compatible Bluetooth scanners to scan products and locations across receiving, picking, packing and stock movements. View the [Starshipit WMS support guides](https://support.starshipit.com/categories/starshipit-wms) for current setup and workflow documentation. ### What is the difference between Starshipit Pick & Pack and WMS? The [Starshipit Pick & Pack warehouse app](https://starshipit.com/mobile-fulfilment.md) suits teams whose inventory is managed elsewhere and mainly need mobile barcode validation for picking and packing. Choose Starshipit WMS when you also need inventory control, bin locations, receiving, putaway, replenishment, stock movements and multi-location warehouse management. ### Can Starshipit WMS manage multiple warehouses and locations? Yes. Starshipit WMS tracks inventory by warehouse, zone, aisle, shelf and bin across multiple warehouses and storage locations. This gives your team central visibility as your fulfilment network grows. ### Is Starshipit WMS suitable for eCommerce retailers and 3PLs? Yes. Starshipit WMS is built for scaling retailers that fulfil their own orders and 3PLs managing inventory and warehouse workflows for multiple clients. [Explore Starshipit for 3PLs](https://starshipit.com/3pl.md) if you need client-specific accounts, settings and workflows with central oversight. ### Can Starshipit WMS connect warehouse operations and shipping? Yes. Once an order is picked and packed, your team can apply shipping rules, automatically select a carrier, generate labels and send tracking updates through Starshipit’s [multi-carrier shipping platform](https://starshipit.com/multi-carrier-shipping.md). The order stays in one connected workflow from shelf to shipment. ### Can Starshipit WMS integrate with my existing systems? Starshipit WMS connects with supported eCommerce and inventory systems, including Shopify, Cin7 Core, WooCommerce, BigCommerce, NetSuite, Magento 2, MYOB Acumatica and Etsy. View [Starshipit integrations](https://starshipit.com/integrations.md) and map how product, order and stock data will move through your specific setup. ### Will Starshipit WMS replace my eCommerce or inventory platform? Not necessarily. Starshipit WMS manages inventory and work inside the warehouse, while your eCommerce or inventory platform may continue to own product, sales or financial data. During implementation, the Starshipit team will help define how supported systems connect and which platform remains the source of truth for each type of data. ### What is involved in implementing or switching to Starshipit WMS? Implementation can move at the pace that works for your operation. Timing depends on your inventory data, warehouse layout, workflows, integrations, locations and training needs. A dedicated WMS implementation specialist works alongside your team to configure the setup, connect supported systems and prepare your workflows and people for launch. ### What onboarding and support does Starshipit provide for WMS? Starshipit provides dedicated local implementation and ongoing support for WMS. Your implementation specialist works with you on setup and launch, while ongoing support helps your team as warehouse processes and operational needs evolve. ### How much does Starshipit WMS cost? Starshipit WMS costs $299 AUD per month as an add-on to a Starshipit account. Review current [Starshipit pricing](https://starshipit.com/pricing.md) and talk with the team about the locations, users, integrations and workflows required for your operation. ### What should I prepare before evaluating Starshipit WMS? Bring your typical and peak order volumes, SKU count, warehouse locations, current systems, devices and key receiving, picking, packing and shipping workflows. A [Starshipit WMS demo](https://starshipit.com/book-a-wms-appointment.md) can then focus on your operational pains, exceptions and requirements rather than a generic feature tour. ## Ready to connect your warehouse and shipping operations? ## https://starshipit.com/warehouse-management # Warehouse Management Software Manage inventory, warehouse workflows and shipping in one connected warehouse management system. Improve visibility and streamline fulfilment with Starshipit WMS. Canonical URL: https://starshipit.com/warehouse-management ###### Starshipit WMS ### The warehouse management software that connects stock to shipping Keep inventory, warehouse operations and multi-carrier shipping connected, with less manual work and clearer stock visibility from receiving through to shipping. **Built for scaling eCommerce retailers and 3PLs.** - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx?__hstc=181257784.3d231f87be2dfd1efd38ff0a79d8eaee.1774085363311.1774400127193.1774407406332.12&__hssc=181257784.22.1774407406332&__hsfp=458563fa3e6f56e8428af7ef135b6405) - [Book a demo](https://starshipit.com/book-a-wms-appointment.md) **Trusted by 30,000+ retailers**** and fulfilment teams worldwide** ### Quiksilver ### LSKD ### Animates ### HiSmile ### Health Post ### Harrolds ### Stax ### Acer ### Zoraida ###### The growth problem ### Growth is good. But it can make your warehouse harder to run. Manual checks start taking over, stock gets harder to keep track of and disconnected systems slow your team down. Starshipit WMS brings inventory management, warehouse operations and shipping into one platform, giving you clearer visibility, more control and a smoother path from receiving through to shipping. **So your team can spend less time chasing stock and more time getting orders out the door.** ###### Why Starshipit WMS ### Fewer systems. Faster fulfilment. Traditional warehouse setups can leave teams paying for separate inventory, warehouse and shipping tools, plus the integrations needed to hold them together. **Starshipit WMS gives retailers and 3PLs one place to manage stock, warehouse workflows and multi-carrier shipping, so fulfilment stays simpler as order volume grows.** - [Book a WMS walkthrough](https://starshipit.com/book-a-wms-appointment.md) ### Keep stock, orders and carriers in sync Reduce spreadsheets, duplicate data entry and fragile handoffs between warehouse and shipping teams. ### Give teams workflows they can learn quickly Manage receiving, putaway, replenishment, picking, packing and stock control with clear, barcode-enabled processes. ### Connect your existing eCommerce and inventory tools Works across [Shopify](https://starshipit.com/shopify-shipping-integration.md), [Cin7 Core](https://starshipit.com/cin7-core.md), [WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md), [BigCommerce](https://starshipit.com/bigcommerce-shipping-app.md), [Adobe Commerce](https://starshipit.com/adobe-commerce.md), [Cin7 Omni](https://starshipit.com/cin7-omni.md), [Unleashed](https://starshipit.com/unleashed.md) and more. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx?__hstc=181257784.3d231f87be2dfd1efd38ff0a79d8eaee.1774085363311.1774400127193.1774407406332.12&__hssc=181257784.22.1774407406332&__hsfp=458563fa3e6f56e8428af7ef135b6405) - [Book a WMS walkthrough](https://starshipit.com/book-a-wms-appointment.md) ###### WMS features ### Run every part of your warehouse with more control **Give your team the visibility, structure and tools to keep warehouse operations running smoothly as you grow.** - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx?__hstc=181257784.3d231f87be2dfd1efd38ff0a79d8eaee.1774085363311.1774400127193.1774407406332.12&__hssc=181257784.22.1774407406332&__hsfp=458563fa3e6f56e8428af7ef135b6405) - [Book a demo](https://starshipit.com/book-a-wms-appointment.md) ###### WMS integrations ### Connect your warehouse to the tools you already use Starshipit WMS integrates with leading eCommerce and inventory platforms, including Shopify, WooCommerce, BigCommerce, Adobe Commerce, Cin7 Core, Cin7 Omni and Unleashed, with more integrations added regularly. Keep product, order and inventory data moving between systems without repeated manual updates. Available workflows vary by integration, so talk to the Starshipit team about the best setup for your business. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx?__hstc=181257784.3d231f87be2dfd1efd38ff0a79d8eaee.1774085363311.1774400127193.1774407406332.12&__hssc=181257784.22.1774407406332&__hsfp=458563fa3e6f56e8428af7ef135b6405) ###### WMS implementation and support ### Get your warehouse management system set up for success Moving to a WMS affects your inventory data, warehouse processes, integrations and team. Our dedicated WMS implementation specialist will help you configure your setup, connect supported systems and prepare your workflows for launch. You’ll also get ongoing support as your warehouse operation grows and your needs change. - [Speak to a WMS expert](https://starshipit.com/book-a-wms-appointment.md) ## Warehouse management software FAQs ### **What is a warehouse management system?** A warehouse management system, or WMS, is software that helps businesses manage inventory and day-to-day warehouse operations. It tracks where stock is stored and guides processes such as receiving, putaway, replenishment, picking, packing, stocktakes and shipping. Starshipit WMS connects these warehouse workflows directly with Starshipit’s multi-carrier shipping platform. ### **Who is Starshipit WMS built for?** Starshipit WMS is built for eCommerce retailers and 3PLs that need better control over inventory, warehouse operations and shipping, without the complexity and cost of a traditional WMS. It’s particularly useful for businesses outgrowing spreadsheets, manual stock checks, disconnected systems or basic picking and packing tools. ### **Does Starshipit WMS integrate with Shopify?** Yes. Starshipit WMS integrates directly with [Shopify](https://starshipit.com/shopify-shipping-integration.md), allowing you to manage inventory, warehouse workflows and fulfilment from one connected platform. Orders flow automatically into WMS for picking and packing, while inventory and product data can sync back to Shopify in real time. ### Can Starshipit WMS update inventory in my online store? Starshipit WMS supports inventory updates for selected connected platforms. The available flow depends on the platform and how products, stores and locations are linked. Decide which system owns stock quantities before enabling synchronisation, then test a small set of products and stock movements. Check the WMS integration guide for your platform rather than assuming that an order-import connection also supports inventory updates. ### **What eCommerce and inventory platforms does Starshipit WMS integrate with?** Starshipit WMS integrates with [Shopify](https://starshipit.com/shopify-shipping-integration.md), [WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md), [BigCommerce](https://starshipit.com/bigcommerce-shipping-app.md), [Adobe Commerce](https://starshipit.com/adobe-commerce.md), [Cin7 Core](https://starshipit.com/cin7-core.md), [Cin7 Omni](https://starshipit.com/cin7-omni.md) and [Unleashed](https://starshipit.com/unleashed.md), with more regularly added. Available workflows vary by integration, so check your setup with the Starshipit team. ### **Does Starshipit WMS replace my existing inventory management system?** It can, depending on your setup. Starshipit WMS can manage inventory directly or work alongside supported eCommerce, POS and inventory systems. Talk to the Starshipit team to find the best setup for your business. ### **Can Starshipit WMS manage multiple warehouses and locations?** Yes. Starshipit WMS supports inventory and warehouse workflows across multiple warehouses and storage locations. ### **Does Starshipit WMS support barcode scanning?** Yes. Starshipit WMS supports barcode scanning across receiving, picking, packing and stock movements using supported mobile devices and Bluetooth scanners. This helps teams confirm products and locations, reduce manual checks and improve accuracy. ### How do I improve inventory accuracy in my warehouse? Inventory accuracy improves when each stock movement is recorded consistently, from receiving and putaway to picking, stocktakes and dispatch. Barcode-led workflows help teams confirm the right item and location as work happens. Starshipit WMS supports inventory and warehouse workflows alongside shipping, giving teams clearer visibility from receiving through dispatch. ### How do I reduce picking and packing errors in my warehouse? Reduce pick-and-pack errors by making the right action easy to verify: scan the item, confirm the location and resolve mismatches before an order is packed. Clear bin locations and exception handling matter just as much as the scanner. Starshipit WMS uses scan-led warehouse workflows designed to connect stock handling with shipping. ### How does a pick-and-pack app reduce mis-picks in eCommerce warehouses? A pick-and-pack app reduces mis-picks by asking the team to verify the item and location while they work, rather than relying on memory or paper lists. The value comes from consistent scanning and clear exception handling. Starshipit WMS includes scan-led pick-and-pack workflows that connect warehouse work with shipping. ### What is a warehouse management system and when does an eCommerce business need one? A warehouse management system, or WMS, helps a business organise inventory and warehouse tasks such as receiving, putaway, picking, packing and stocktakes. An eCommerce business often needs one when manual stock processes start creating errors or slowing dispatch. Starshipit WMS connects inventory and warehouse operations with multi-carrier shipping. ### What is the difference between inventory management and stock control? Stock control is the day-to-day discipline of knowing what is available and preventing shortages or excess. Inventory management is broader: it covers stock data, locations, movements and the processes used to plan and fulfil orders. As operations grow, a WMS can help connect that inventory visibility to receiving, picking and shipping. ### **Can Starshipit WMS manage bundles, kits and assembled products?** Absolutely. Starshipit WMS can track the components used in bundles, kits and assembled products, helping you maintain accurate component and finished-product inventory. This can support use cases such as product bundles, subscription boxes and products assembled from multiple items. ### **How does Starshipit WMS connect warehouse operations and shipping?** Starshipit WMS connects inventory and warehouse workflows directly with Starshipit’s multi-carrier shipping platform. Once an order is picked and packed, your team can apply shipping rules, select a carrier, generate labels and send tracking updates without moving the order into a separate shipping system. ### **Can Starshipit WMS help reduce picking and fulfilment errors?** Yes. Barcode scanning, location data and guided picking and packing workflows help teams confirm the right products at each stage, reducing picking and packing errors. ### **What’s the difference between Starshipit WMS and Pick & Pack?** Starshipit [Pick & Pack](https://starshipit.com/mobile-fulfilment.md) focuses on scanning and validating customer orders during picking and packing. Starshipit WMS manages the wider inventory and warehouse process. Not sure which is right for your business? [Check out the differences here.](https://starshipit.com/blog-content/pick-and-pack-app-vs-wms.md) ### **What makes Starshipit WMS different from traditional warehouse management software?** Starshipit WMS brings inventory, warehouse operations and multi-carrier shipping into one easy-to-use platform. That means fewer systems to manage, smoother data flow and dedicated support for retailers and 3PLs. ### **How long does it take to implement Starshipit WMS?** Implementation time depends on your inventory, warehouse processes, integrations, number of locations and team structure, but the total launch time can be as quick as you’d like it to be. Starshipit provides dedicated implementation support to help configure your setup, connect systems and prepare your team for launch. ### **How much does Starshipit WMS cost?** Starshipit WMS is available as an add-on to a Starshipit account at $299 AUD per month. [View the pricing plans here.](https://starshipit.com/pricing.md) ### How do I manage stock across multiple warehouse locations? Treat each warehouse as a distinct stock location, with consistent item, bin and movement data, before trying to optimise allocation. That makes stock visibility more reliable and reduces manual reconciliation. Starshipit WMS supports stock organised across warehouses, zones, aisles, racks and bins; multi-account operations may also need Ops Manager configuration. ### How do I stop overselling stock across multiple sales channels? Overselling is usually a stock-data problem: sales channels, warehouse movements and available-to-sell rules are not staying aligned. Start by defining which system owns stock and how quickly updates must flow to each channel. Starshipit WMS provides inventory visibility, but channel sync behaviour should be confirmed against the retailer’s connected platform. ### How does barcode scanning improve warehouse accuracy? Barcode scanning improves accuracy by turning each receive, putaway, pick or stocktake into a recorded check. It helps a warehouse team catch the wrong item or location before the order leaves. Starshipit WMS supports scan-led workflows and warehouse location management, alongside the shipping process. ### What is inventory management software and do small eCommerce stores need it? Inventory management software gives a retailer a structured way to see what stock is on hand, where it is held and what has moved. A small store may not need a complex system straight away, but it becomes more useful as sales channels, SKUs or fulfilment locations grow. Choose tools that match your workflow. ### What is the simplest way to add barcode picking without a full WMS? Barcode picking can be a useful first step when manual picking errors are increasing but a full warehouse transformation is not yet justified. The setup still needs accurate product, location and exception data. Starshipit WMS offers scan-led pick-and-pack workflows; confirm fit, onboarding and available features with the team before positioning it as a lighter alternative. ## Ready to connect your warehouse and shipping operations? ## https://starshipit.com/blog-content/2022-holiday-shipping-deadlines # 2022 Holiday shipping deadlines We’ve prepared a helpful guide with all the important holiday shipping guidelines including Australia Post, Royal Mail, DHL, NZ Post and more. Canonical URL: https://starshipit.com/blog-content/2022-holiday-shipping-deadlines **Summary:**_ The 2022 holiday shipping deadlines were courier cut-off dates for getting parcels delivered before Christmas. Use them as a historical planning reference, then check current carrier deadlines, add dispatch buffers and publish clear customer messaging before peak-season order volumes rise._ ### Do you know your courier shipping deadlines? **The end of the year is fast approaching and that means one thing for shipping: Peak season. Running from early August to the end of December, peak season refers to the time when a perfect storm of holidays and shopping events like Black Friday put pressure on eCommerce retailers.** This year’s holiday season is expected to be even busier as it builds on the momentum of the past few years. A UPS study found that nearly half of people surveyed are planning to do more of their holiday shopping online. It might be easy to convince yourself there’s still a few months left to organise [your holiday shipping plans](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md), but that time is going to disappear in the blink of an eye. To take some of the stress out of preparing for the busiest time of the year we’ve prepared a helpful guide with all of the important holiday [shipping](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) guidelines so all of your orders get out on time. ### How do holiday shipping deadlines work? Couriers and postal services set holiday shipping deadlines to ensure they can deliver packages by those all important dates. Not only do these deadlines help couriers manage the significant increase in demand during peak season, they give businesses a date to aim for when planning for their own busy seasons. ### Holiday shipping deadlines – Key tips for retailers **If you’re aware of your local courier’s holiday shipping deadlines, you can keep your customers informed of final order dates and ensure you’re meeting their expectations when it comes to holiday delivery.** While this is a traditionally busy time and people can be notoriously last-minute when it comes to their holiday shopping, McKinsey & Company found that recently this trend has begun to change. The consultancy found that shoppers are very aware of global shipping and production challenges, and in many cases are ordering earlier than normal to secure the gift they’re after. If you’re expecting high holiday demand for your products, it could be beneficial to start your marketing push a little earlier to meet these expectations. **Before you check out the holiday shipping deadlines for New Zealand, Australia and the UK, here are some final quick tips:** - **Be proactive! **- Some shipping cutoff dates are much earlier than expected, with certain international deadlines often in November rather than December. - **Check the guarantees!** - Not all couriers guarantee delivery, so make sure your chosen service doesn’t have disclaimer stating their posted dates are just guidelines. - **Tell your customers!** - Once you’ve worked out your own order deadlines, start informing your customers through your marketing channels as early as you can. Update your website and maybe even send a dedicated email to your marketing list. - **Ask for help! **- Peak season is the perfect time to put an integrated shipping fulfillment platform to the test. ### Check your dates! There’s no set date couriers release their holiday shipping cutoff times, so please note the placeholder 2021 dates in the tables below. As we get closer to the end of the year, double check these dates with your couriers. ### Holiday shipping cut-off dates (Jump to country) - New Zealand - Australia - UK ### Holiday shipping deadlines New Zealand ### NZ Post ##### Shipping within NZ (2022 dates) ##### International shipping - NZ Post Commercial (2021 dates) ##### International shipping - NZ Post Courier Select (2021 dates) ### New Zealand Couriers (2021 dates) ##### Shipping within NZ ##### International Shipping ### Holiday shipping deadlines Australia ### Australia Post (2022 dates) #### Australia Post international Christmas cut-off dates International sending cut-off dates vary depending on the destination and the specific delivery service. Australia Post has a full list on their website, which you can access below. - [International cut-off dates](https://auspost.com.au/sending/christmas-sending-dates) ### Other couriers (2021 dates) ### Holiday shipping deadlines UK ### Royal Mail (2022 dates) ##### International Economy ##### International Standard, International Tracking and Signature Services ##### UK Inland Services ##### UK Business Contract Services ### EVRi - Domestic (2021 dates) ## Ready to start automating? ## https://starshipit.com/blog-content/25-tips-for-the-holiday-ecommerce-peak-season # 25 tips for the holiday eCommerce peak season Taking the time to stress-test your business, processes and systems now will save you lost sales when Black Friday rolls around. Check out our list of 25 tips. Canonical URL: https://starshipit.com/blog-content/25-tips-for-the-holiday-ecommerce-peak-season **Summary:**_ Peak-season success comes from preparing sales plans, payment options, checkout, website capacity, social selling, shipping automation, gift guides and customer communication before demand spikes. Use the 25 tips as a checklist for reducing avoidable friction across marketing, fulfilment and support._ **We’re about to enter the busiest time of the year for retail – ****[peak season](https://starshipit.com/blog-content/how-to-prepare-your-fulfilment-and-shipping-for-the-peak-season.md)****. The perfect storm of Black Friday, Cyber Monday and Christmas, spell opportunity if you’re running a retail business, but a lot can go wrong, especially if you’re not prepared.** A lack of preparedness could be anything from not having the right discounts in place, to not giving customers the [shipping options they expect](https://starshipit.com/choice-at-checkout.md) at the checkout. Regardless of what it is, taking the time to stress-test your business, processes and systems now will save you lost sales when Black Friday finally rolls around. So, how’s your holiday readiness? If you’re feeling like there’s still a million and one things to do, then check out our list of tips. ### 1. Prepare a sales plan **Let’s start with something simple: it’s important that you have a sales plan for the holiday season. **What are your goals through the end of the year? For example, you might want to set some targets around attracting new customers or retargeting old customers. It sounds basic, but defining a basic sales plan can help you craft the right promotions and packages, inform which products you push and your marketing strategy. ### 2. Bulk out your payment options **Overcome one of the easiest eCommerce purchase barriers by offering a variety of payment options. **Give them the choice of whether they use a more traditional method like a credit card, or PayPal, Klarna or Afterpay. Not sure which options are best? Check out what your competitors are doing or [do some research of your own](https://www.eway.com.au/blog/most-popular-online-payment-methods-australia/). ### 3. Simplify your checkout process **Want to push more customers through to a purchase? Remove barriers in your checkout process - remove unnecessary fields from the main form and navigation. **It’s always a good idea to run some user testing too – have family and friends go through the process of buying a product (and watch them) so you can see where they get stuck. Just remember that you are not your user – what may seem intuitive to you could actually be costing you sales! ### 4. Make sure your website is ready for the extra demand “There is a direct relationship between page load speed and revenue”. That’s according to the CIO of [Guidance](https://www.guidance.com/), Jon Provisor. This means speed and security. **Make sure your website is reliable heading into peak season, despite how much traffic comes through. Downtime means lost revenue.** Sticking with reliable providers for your website hosting, eCommerce platform, [eCommerce frontend](https://www.experro.com/storefront/) and shipping is the best way to avoid any hiccups. Note: Peak season isn’t a great time to experiment with your website. If you’re going to make changes, make sure you test them out before you see increased customer volume. ### 5. Sell on social channels **You need to make ****[selling on your social channels](https://starshipit.com/blog-content/6-benefits-of-selling-on-social-for-your-online-store.md)**** a part of your overall sales strategy.** Listing your products on Instagram, Facebook, TikTok and elsewhere can speed up sales by sending customers straight from a social post to checkout with one tap. Square’s Future of Retail report found that 74% of retailers who sell online also sell through a social channel. ### 6. Use shipping automation to save time and money Shipping can be a huge bottleneck during peak season – but it doesn’t have to be. **Using shipping automation software can save you money and minutes on every order and help you to get home on time on Black Friday!** Starshipit is a centralised shipping automation platform that integrates with your eCommerce sales channels and couriers, allows you to automatically print shipping labels, autocorrect invalid addresses, easily [manage returns](https://starshipit.com/branded-returns.md) and keep your customers in the loop with [branded tracking](https://starshipit.com/branded-tracking-page.md) and [shipping notifications](https://starshipit.com/shipping-notifications.md). Here’s what one Starshipit customer said about peak season after implementing Starshipit: > “Black Friday was a breeze this year. It was an absolute pleasure. The fruits of all the work that we did really paid off in our busiest time. We pretty much cruised through – but pumped out significant amounts more.” ### 7. Create gift guides **The humble gift guide can be a great way to help customers out who may need a nudge heading into the holidays.** You will have seen these before – they’re the sections called “For Dads” and “For Her” on the front page of most eCommerce sites. You may also want to break gift guides up based on target audience or occasion. Here’s how Oz Hair & Beauty channel customers based on who they’re buying for. ### 8. Allow for order personalisation The holidays are a manic time for everyone, including your customers, so anything you can do to make their lives easier is appreciated. Offering things like gift cards, personalised messages and gift wrapping at checkout can simplify things massively. The more you can do to make your customers’ lives easier (especially during peak season), the higher the chance of seeing them come back next year. ### 9. Plan your post-purchase loyalty communications ahead of the peak [LoyaltyLion's 2026 consumer loyalty research](https://loyaltylion.com/loyalty-in-2026) found that 59% of consumers are more likely to sign up to a loyalty program than they were 12 months ago, so get your loyalty messaging out in your post-purchase communications and hit customers when they’re most receptive. ### 10. Give your teams the tools they need to stay productive Efficiency is the name of the game during peak season. You need to give your teams the tools they need to save time on the repeatable tasks and give them more time to spend on the things that matter – like taking care of customers and getting orders out the door. **Automation can be a big help here, especially when it comes to shipping. For example, ****[automated fulfilment platforms](https://starshipit.com/blog-content/important-factors-when-considering-your-fulfilment-system.md)**** can reduce handling time, create packing slips, shipping manifests and more. **Then, once orders are out the door, automatic branded tracking and shipping notifications can keep customers in the loop while reducing enquiries to your support team. More on this below... ### 11. Use branded tracking and shipping notifications to keep customers informed When customers are left in the dark about the status of their orders, your help desk queries spike. During the busy holiday eCommerce period, that’s the last thing you need. **Two solutions can avoid this problem. ****[Branded tracking pages](https://starshipit.com/branded-tracking-and-notifications.md)**** update customers on the whereabouts of their orders, and automatic shipping notifications via email and SMS ping customers as an order hits delivery milestones. Easy!** Branded tracking pages are also a great way to market to customers post-purchase. You can embed your social links, sign-ups for your email database and more. ### 12. Get in contact with your couriers to stay on top of peak period SLAs **Service level agreements (or SLAs) categorise the estimated or promised shipping times for orders. **For example, same day, overnight or weekend). Couriers often have these in place so retailers know what to expect. Heading into peak season, it’s a good idea to reach out to your couriers as they’ll be able to tell if they're expecting delays and what they think the average transit times might. This can help you to proactively update your checkouts and avoid people getting annoyed about unplanned delays. Staying in contact with your couriers also means you’ll stay in the loop around delays and can make quick changes to your shipping policy. More on how to action this below. ### 13. Update your shipping policy timeframes based on your courier SLAs So you’ve reached out to your couriers (like Australia Post and DHL) and now you’ve got an idea of their transit times and possible delays. What next? **Well, the best course of action is to feed this information back to your customers by updating your shipping policy as well as your shipping options at checkout. **During the holiday rush, your customers want certainty around when they’ll receive their orders. ### 14. Make sure you have a relevant returns policy for post-holiday returns Just over [10%](https://www.shopify.com/nz/enterprise/ecommerce-returns) of retail sales were returned in 2020 – an amount calculated to be worth around $101 billion. It’s a fact that with the volume of orders trending up during the busy holiday eCommerce period, a good portion of those sales are destined to be returned. **As a retailer, you need to ensure that you have a solid returns policy in place to avoid extra handling time.** Then, you can consider implementing an automated, [self-service returns portal](https://starshipit.com/branded-returns.md) that lets customers manage returns themselves, saving you time and improving the customer experience. ### 15. Take advantage of integrations Heading into the holiday eCommerce season, why do more work than you already have to? **Integrations between your existing platforms can save you time, stress and even money.** Let’s see how. 1. A customer places an order through your Shopify online store. 1. Through an integration, these orders automatically move into your automated shipping and fulfilment platform. 1. Orders get assigned to different couriers based on rules you set (weight, location, express, international and more), without you having to log in to different courier platforms. 1. Once the order ships, the details writeback to Shopify. Through smart software and simple integrations, you’ve just saved hours per week. ### 16. Reflect on last year's staffing requirements (Hire temps if required) How did you go with staffing during the last peak season? Chat to your team. **If you get a sense that some additional help could’ve eased the strain, then look at bringing in some temporary help over the busy period.** The old adage of working smarter not harder also applies here; if you can automate some repeatable tasks with technology, give them a go! ### 17. Seasonal packaging: Look to be sustainable **Whether you’re planning special seasonal packaging or sticking with your existing packaging, now is the perfect time to investigate more sustainable options.** Did you know that [43%](https://www.mckinsey.com/industries/paper-forest-products-and-packaging/our-insights/sustainability-in-packaging-inside-the-minds-of-us-consumers) of respondents to one recent study said environmental impact was extremely or very important when it came to packaging? The tide is turning, and the businesses that prioritise things like sustainable packaging are certain to have an edge over competitors that don’t. Check out the offerings from our friends over at [Better Packaging Co](https://www.betterpackaging.com/) if you’re looking for some sustainable ideas. ### 18. Plan your peak season discounts now We touched on the importance of a sales plan earlier, but you also need to think about the discounts you’re going to offer during Black Friday and Cyber Monday. Discounts, as you’re certainly aware, are a great way to increase conversions and retention rates (when implemented correctly). **Here are some effective discount strategies:** - Use discounts as incentives, requiring customers to take action in order to use the discount. For example, you could offer a discount for first-time buyers. - Offer time-based discounts focused around Black Friday and Cyber Monday – which can help with your marketing. - Offer volume-based discounts, encouraging customers to spend more. - Implement discount codes at key points. For example, send emails to customers who’ve abandoned their shopping carts with discounts encouraging them to return. - Offer free shipping. More than a great way to stand out from competitors, free shipping is a solid way to avoid cart abandonment. ### 19. Ensure your support team is ready **You can do a lot to prevent customers coming through to your ****[support team](https://starshipit.com/support-centre.md)****, like implementing automatic shipping notifications and branded tracking pages, but the peak season always means higher call and email volumes. So, what can you do?** Look at your rosters from last year and use that as the basis for planning this year. What’s changed in the business? Has your support team grown or shrunk? Are you estimating a particularly busy period? Asking yourself these questions can help to guide decisions around bringing in temporary workers. And, of course, technology is a huge help. Making your self-service experience as seamless as possible will help to keep customers moving through without bogging down your team. ### 20. Add personalisation to your site with SKU merchandising Create personalised experiences for your individual customers using software like SearchSpring. These types of tools allow you to offer custom products based on previous searches, and also send those infamous “We think you might like” emails. With your customers having no shortage of options when shopping online, anything you can do to personalise your offering and stand out will help you become the preferred offering. ### 21. Finetune your eCommerce search filters **Filters are an essential tool for helping customers refine their search results, especially on websites with large quantities of products. **Being faced with too many choices can overwhelm customers and result in them simply giving up due to paradox of choice. When you offer filters to narrow down the available options, you can help them find what they’re looking for and improve the user experience. One study found that [42%](https://www.smashingmagazine.com/2015/04/the-current-state-of-e-commerce-filtering/) of top eCommerce websites lack category-specific filter types. Another study found that [16%](https://baymard.com/research/ecommerce-product-lists) of analysed websites provided a good filtering experience. Check out this [great guide](https://www.prefixbox.com/blog/ecommerce-search-filters/) here to learn more, including the benefits of certain filtering options. ### 22. Ensure you can meet your delivery options, e.g. same day and express **Your customers want ****[choice when it comes to delivery options](https://starshipit.com/choice-at-checkout.md)**** – but you need to ensure that you’re able to meet these options. **We’ve found the best approach is usually identifying the couriers best able to meet your timeframe requirements, and then using shipping software and smart rules to auto-assign orders to the right courier as soon as customers click “buy now”. In practice, this might mean that you offer same day delivery in Sydney using Uber and weekend delivery using Australia Post. ### 23. Can your ship from store network handle the increased volume of foot traffic as well as online orders? Small retailers often find the ship from store model useful as they won't typically have a distribution centre, instead using a few retail stores to ship from store. But during peak season, you need to work out whether you can service both the traffic coming through the store and through your website. **Shipping software can make things easier.** In store, staff simply need to access one dashboard on a computer, where they can print orders with a few clicks. Then, the software passes the relevant information across to your couriers and updates the source system with tracking data and order status. ### 24. Use your carrier networks efficiently (Using the fastest/cheapest) **If you’re using Starshipit for your shipping and fulfilment automation, several features make it easy to use your carrier networks efficiently.** For example, you can setup custom rules which automatically assign orders to certain couriers based on your required delivery timeframes. You can also click “Run cheapest carrier where not set” to automatically assign all unshipped orders to your cheapest carrier. ### 25. Use shipping and fulfilment software to autocorrect addresses **Within a shipping and fulfilment platform, you have a tool that can ****[correct invalid addresses automatically](https://starshipit.com/fulfilment-automation.md)****.** It's really simple – you can filter orders to only show those with incorrect addresses, and then simply click the auto-correct button. You can then review changes update addresses in bulk. Auto-correction is an impressive time-saver, removing the need to look up addresses on third-party sites or contact customers to confirm. Address validation minimises the chance of delays and helps to ensure deliveries arrive when they’re supposed to. ### Good luck for peak season! Check out our other holiday eCommerce content that we’ve put together to help you prepare for peak season. If you want to make shipping a breeze this year and get your evenings and weekends back, you can [try Starshipit for free for 30 days](https://starshipit.com/free-trial.md). ## Ready to start automating? ## https://starshipit.com/blog-content/35-ecommerce-shipping-and-fulfilment-stats-2023 # 35 eye-opening eCommerce, shipping and fulfilment stats for 2023 Discover 35 vital eCommerce, shipping & fulfilment stats for 2023. Unveil trends, boost your strategy & stay ahead in the online retail game. Don't miss out! Canonical URL: https://starshipit.com/blog-content/35-ecommerce-shipping-and-fulfilment-stats-2023 **Summary:**_ These eCommerce, shipping and fulfilment stats show how delivery choice, sustainability, parcel growth, customer updates and supply-chain pressure shaped online retail in 2023. Use the data to benchmark customer expectations and decide which fulfilment improvements deserve attention before the next planning cycle._ It’s not an easy time to be a retailer. The ups and downs of a pandemic, supply chain shortages, talk of downturns and myriad other global events have all created an environment that could best be described as “tricky”. As you can probably imagine, that can make it hard to give advice. After all, what works for one retailer may not necessarily work for another. But it’s our job to help guide [eCommerce retailers](https://starshipit.com/blog-content/ecommerce-fulfillment-strategies-to-fulfill-online-orders.md), and there are some nuggets of gold out there right – if you know where to look. That’s where this article comes in. ### 35 eCommerce, shipping and fulfilment stats for 2023 Along with our own research ([which you can dive into fully here](https://starshipit.com/blog-content/evolving-expectations-ecommerce-report.md)), we’ve pulled together 35 eCommerce, shipping and fulfilment stats that you can use to shape your own strategy this year. ### 1. Australia’s online shopping industry grew by 8.9% in 2022 to reach $47 billion [That’s right](https://www.savvy.com.au/australias-online-shopping-behaviour-report-2022/) – eCommerce continues to cement itself as a core buying channel for Australian consumers. But that isn’t to say brick and mortar retail is going anywhere, with total retail turnover hitting [$411 billion](https://www.statista.com/statistics/653638/australia-annual-retail-turnover/#:~:text=In%202022%2C%20total%20retail%20turnover,dollars%20from%20the%20previous%20year.) in 2022. ### 2. Sustainability matters to Australian buyers Did you know that [3 in 4](https://auspost.com.au/content/dam/auspost_corp/media/documents/ecommerce-industry-report-2022.pdf) Australians consider at least some element of sustainability when they buy online? If you're thinking of ways to grow the sustainable side of your business, consider how you might introduce more sustainable packaging, or perhaps a carbon offset with your delivery options. ### 3. It’s important to offer a range of delivery options Respondents to our survey said it was very important to offer a range of delivery options at checkout. Top options included Express, Overnight, Same day and Pick up in Store. Why does this matter? Well, [60%](https://www.digitalcommerce360.com/2018/07/25/how-consumers-view-online-delivery-options/) of respondents to a DigitalCommerce360 survey said they’d chosen one retailer over another because the delivery options were preferable. ### 4. Buyers will pay for faster delivery Delivery speed ranks as a top motivator for customers. One study found 67 percent of online shoppers would pay more to get same-day delivery if they needed the package for an important deadline. And how should you do this? It all comes down to the courier. [Uber](https://starshipit.com/partner/uber.md), for example, is a great way to introduce same-day delivery. ### 5. You need to keep customers informed The excitement customers feel when a package is on the way can quickly turn to frustration if the initial delivery timeline isn’t met. [Shopify](https://www.shopify.com/nz/enterprise/freight-container-shipping-trends) found that more than two-thirds of shoppers are less likely to buy from businesses that don’t inform them of shipping delays. ### 6. Supply chain issues aren’t going away anytime soon While the world is starting to move on and recover, the pandemic-era supply issues will take longer to resolve. [39%](https://www.shopify.com/research/future-of-commerce/future-of-retail) of brands say shipping and manufacturing delays – and shipping costs – will continue to be a challenge throughout 2023. ### 7. Parcel growth isn’t going to slow down One study from the World Economic Forum estimates that, in spite of supply chain issues and the recent pandemic, global parcel deliveries will climb by [78%](https://www.weforum.org/reports/the-future-of-the-last-mile-ecosystem) by 2030. ### 8. Packaging is the biggest source of eCommerce emissions Coming in over [six times higher](https://www.prologis.com/logistics-industry-research/logistics-real-estate-and-e-commerce-lower-carbon-footprint-retail) than products purchased in a retail store, packaging is a problem retailers will need to deal with sooner rather than later. Luckily, there are good options available. ### 9. Load balancing could save your business money What is load balancing? Well, load balancing means distributing incoming inventory across multiple distribution centres, instead of sending all stock to a warehouse. One study has found that load balancing a warehouse can save up to [25%](https://www.nosto.com/ecommerce-statistics/shipping-delivery/) on shipping costs. ### 10. The 3PL market is growing For retailers looking to scale, 3PLs offer an attractive set up. Many retailers agree, with one study finding that the market will grow by [8.5%](https://www.grandviewresearch.com/industry-analysis/third-party-logistics-market) this year. 37% of respondents to that same survey said they would hire or change 3PL providers in 2023. ### 11. Smart software helps retailers to save money on shipping Retailers are using smart software to save time and money: 80% of our survey respondents said they were already using shipping automation software. Learn more about shipping software on [our features page](https://starshipit.com/fulfilment-automation.md). ### 12. More retailers will adopt inventory management software in 2023 Inventory management software gives retailers visibility over their operations and cuts down costs. [32%](https://info.starshipit.com/evolving-expectations-report-2023?_gl=1*142syxy*_gcl_aw*R0NMLjE2NzkyNTYzOTkuQ2p3S0NBanc1ZHFnQmhCTkVpd0E3UHJ5YUhTejd5eTZORW8taDkyc0dCYkhmVFV6QjBTQ3I3dU9FME9oT0RoX0tnTVR6aGNHUHJJRG1ob0N1UFVRQXZEX0J3RQ..&_ga=2.203530064.1775879235.1679948922-1631464433.1659067778&_gac=1.149045956.1679256399.CjwKCAjw5dqgBhBNEiwA7PryaHSz7yy6NEo-h92sGBbHfTUzB0SCr7uOE0OhODh_KgMTzhcGPrIDmhoCuPUQAvD_BwE) of our survey respondents said they planned to implement inventory management software this year. ### 13. Small retailers are optimistic about the year ahead [69%](https://www.businesswire.com/news/home/20230105005028/en/JPMorgan-Chase-Survey-Most-Businesses-Expect-Recession-in-2023) of small businesses expect increased revenue and sales in 2023 and 65% forecast greater profits. ### 14. Courier rates: Negotiating versus aggregating Aggregators may work when you’re small, but they quickly become a constraint. Instead of having little to no control over courier costs, retailers can negotiate with their couriers directly and keep a handle on costs as their business grows. [74%](https://info.starshipit.com/evolving-expectations-report-2023?_gl=1*142syxy*_gcl_aw*R0NMLjE2NzkyNTYzOTkuQ2p3S0NBanc1ZHFnQmhCTkVpd0E3UHJ5YUhTejd5eTZORW8taDkyc0dCYkhmVFV6QjBTQ3I3dU9FME9oT0RoX0tnTVR6aGNHUHJJRG1ob0N1UFVRQXZEX0J3RQ..&_ga=2.203530064.1775879235.1679948922-1631464433.1659067778&_gac=1.149045956.1679256399.CjwKCAjw5dqgBhBNEiwA7PryaHSz7yy6NEo-h92sGBbHfTUzB0SCr7uOE0OhODh_KgMTzhcGPrIDmhoCuPUQAvD_BwE) of our survey respondents said they preferred to negotiate their own courier rates instead of using courier aggregator services. ### 15. Unifying online and in-store is a challenge Last year, [50%](https://www.shopify.com/nz/blog/retail-statistics#1) of brands said unifying online and in-store operations would be their biggest challenge through 2023. And the solution? ### 16. Businesses will turn to new tools to enable new sales approaches To solve this in-store/online conundrum, [53%](https://www.shopify.com/nz/blog/retail-statistics#1) of brands are investing in tools that allow them to sell anywhere. This means [omnichannel fulfilment](https://starshipit.com/blog-content/omnichannel-retail-is-good-for-sales-but-what-about-your-fulfilment.md) involving smart shipping and inventory management solutions. ### 17. Consumer love hybrid buying One study found that [54%](https://www.shopify.com/nz/blog/retail-statistics#1) of consumers say that in 2023, they’re likely to look at a product online and buy it in a retail store. ### 18. International markets are an opportunity for retailers In the US, US eCommerce sales hit [US$774.6 billion](https://www.oberlo.com/statistics/us-ecommerce-sales) in 2022. In China, cross-border eCommerce imports grew to [483.7 billion yuan](https://www.statista.com/statistics/1131930/china-cross-border-ecommerce-retail-imports-market-size/) in 2021 (around 100 billion AUD). For Australian retailers looking for export opportunities, growing markets in the US, China, South East Asia and beyond signal an opportunity. ### 19. Sustainability is a growing concern for all generations Two years ago, [58%](https://www.forbes.com/sites/gregpetro/2022/03/11/consumers-demand-sustainable-products-and-shopping-formats/?sh=352002026a06) of all online shoppers would pay for sustainable options. Now 90% of Gen X will, up from 34% in 2020. ### 20. Gen Z’s power and influence continues to grow Gen Z will have a higher global income than millennials by 2031 and their influence is expected to drive more sustainable trends. As we said earlier, shipping is an area ripe for improvement – with the ability to move to sustainable packaging an easy win. ### 21. Good returns are good for business While it may seem counter intuitive at first, if you make it easy for customers to return items, they’ll be more likely to come back in future. Shopify found that [92%](https://www.shopify.com/nz/enterprise/ecommerce-returns?_gl=1*1hragg3*_gcl_aw*R0NMLjE2NzkyNTYzOTkuQ2p3S0NBanc1ZHFnQmhCTkVpd0E3UHJ5YUhTejd5eTZORW8taDkyc0dCYkhmVFV6QjBTQ3I3dU9FME9oT0RoX0tnTVR6aGNHUHJJRG1ob0N1UFVRQXZEX0J3RQ..&_ga=2.237197312.1871259188.1679256020-1631464433.1659067778&_gac=1.254470906.1679256399.CjwKCAjw5dqgBhBNEiwA7PryaHSz7yy6NEo-h92sGBbHfTUzB0SCr7uOE0OhODh_KgMTzhcGPrIDmhoCuPUQAvD_BwE) of people who make a return will shop with a retailer again if they can offer a good returns experience. ### 22. The cost of poor deliveries can add up In one survey, [84%](https://web.archive.org/web/20221006081815/https://www.meteorspace.com/2022/08/25/statistics-that-prove-how-your-delivery-speed-impacts-your-business/) of customers said they wouldn’t make a repeat purchase after just one poor delivery experience. Remember: A negative shipping experience can cause irreparable damage to your brand. ### 23. Communication throughout the post-purchase stage is key [83%](https://web.archive.org/web/20221006081815/https://www.meteorspace.com/2022/08/25/statistics-that-prove-how-your-delivery-speed-impacts-your-business/) of buyers want regular communication regarding their order status. This means sending personalised, branded order update emails linking to branded tracking pages. ### 24. Treat your customers as individuals [91%](https://web.archive.org/web/20221006081815/https://www.meteorspace.com/2022/08/25/statistics-that-prove-how-your-delivery-speed-impacts-your-business/) of buyers say they are more likely to shop with a brand that gives personalised offers and recommendations than one that doesn’t. ### 25. Be strategic with your pricing One Deloitte study found that strategic price management can increase margins by up to [7%](https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Deloitte-Analytics/dttl-analytics-us-da-pricinganalytics3minguide.pdf) in 12 months. This means digging into your data to discover how your customers shop. Perhaps it’s something as simple as your shipping costs holding them back? ### 26. Online shoppers buy internationally [57%](https://www.forbes.com/advisor/business/ecommerce-statistics/#sources_section) of respondents to one survey said they buy products from overseas. This is a huge opportunity for many retailers willing to investigate international markets. [Smart shipping software](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md) can make this much easier. ### 27. Forced account creation leads to card abandonment [24%](https://www.forbes.com/advisor/business/ecommerce-statistics/#sources_section) of online shoppers abandon a card if they’re asked to create an account. Our suggestion? Use a guest checkout feature with optional account creation. ### 28. Mobile device abandonment rates are high Online card abandonment on mobile, according to one study, sits at [84%](https://www.forbes.com/advisor/business/ecommerce-statistics/#sources_section). In most cases, this speaks to the low effort many companies put into their mobile shopping experiences. ### 29. Social media commerce is predicted to grow Social media eCommerce is estimated to climb to [$2.9 trillion](https://www.forbes.com/advisor/business/ecommerce-statistics/#sources_section) by 2026, up from $992 billion in 2020. For retailers without a strong social selling presence, now is the time to change. ### 30. Blogs drive product recommendations According to one recent study, [61%](https://www.forbes.com/advisor/business/ecommerce-statistics/#sources_section) of online consumers in the US have made a purchase based on a recommendation from a blog – sparking the importance of the platform for retailers. ### 31. Package delays are a top concern for shoppers [84%](https://www.ingrid.com/blog/ecommerce-statistics) of online shoppers rank packages not arriving as a top concern. As a retailer, there’s a lot you can do to alleviate these concerns, primarily through regular post-purchase delivery updates. ### 32. Amazon still reigns supreme According to an Inviqa study, [59%](https://wpforms.com/ecommerce-statistics/) Millennials will visit Amazon first when shopping online. For your business, consider everything you can do to [set yourself apart](https://starshipit.com/blog-content/post-purchase-tips-ecommerce.md). ### 33. Email eCommerce is an important channel One study found that [61%](https://www.statista.com/statistics/750858/us-consumers-preferences-brand-contact/) of consumers prefer to be contacted by brands via email. What does this mean for you? Pay attention to both your standard product emails and your post-purchase emails – both are important marketing opportunities. ### 34. Exit-intent popups could save you sales OptinMonster found that exit-intent surveys helped one customer recover [53%](https://optinmonster.com/case-study-fastrack-recovers-53-percent-of-abandoning-visitors/) of abandoning visitors. You can take this further with follow-up emails, although make sure you don’t overwhelm your prospective customers with communications. ### 35. Slow shipping could be costing you We all like getting products as quickly as possible after we click “buy now”. But did you know that [22%](https://www.forbes.com/advisor/business/ecommerce-statistics/#sources_section) of people will drop out of an online shopping session because of slow delivery times? What’s worse is that they’ll usually go straight to competitor. As we said earlier, this could be the right time to introduce faster delivery speeds. ### Wrap up: Use Starshipit to set your eCommerce business up for success While there’s a lot that’s out of our control right now, you can take control of your eCommerce shipping to reduce costs, improve your customer experience and grow your business. With Starshipit, a shipping automation platform, you can easily add new couriers and [eCommerce platforms](https://starshipit.com/integrations.md) to your setup, create email and SMS notifications, branded tracking pages, manage returns and more. Give yourself a competitive edge and get in touch with one of the team today or read how other retailers (like you) are already [finding success](https://starshipit.com/blog-content/icewear-automate-ecommerce-returns-process.md) with shipping automation. ## Ready to start automating? ## https://starshipit.com/blog-content/43-shipping-and-fulfilment-terms-that-you-need-to-know # 49 shipping and fulfilment terms that you need to know Shipping and fulfilment can get confusing, with many different technical terms to learn. That’s why we’ve put together this extensive glossary of terms. Canonical URL: https://starshipit.com/blog-content/43-shipping-and-fulfilment-terms-that-you-need-to-know **Summary:**_ These shipping and fulfilment terms define the language behind warehousing, carriers, labels, automation, customs, delivery and returns. Use the glossary to decode operational concepts quickly so teams can make clearer decisions when choosing tools, couriers or fulfilment processes in day-to-day fulfilment work._ Shipping and fulfilment can get complicated. Whether it’s working out the difference between a 3PL and a 4PL, DDP and DDU or what exactly a webhook is, there’s a lot to get your head around. We’re here to help. We’ve asked the [Starshipit team of experts](https://starshipit.com/contact-us.md) in customer success and sales – and they’ve answered. In this article, you’ll find a list of the most common shipping and fulfilment terms that we come across on a daily basis. Of course, if there’s a term you think we’re missing, feel free to let us know! #### 3PL (Outsourcing warehousing) [Third-party logistics (3PL or TPL)](https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify.md) is when an organisation uses third-party businesses to outsource elements of fulfilment. For example, elements like distribution, shipping and warehousing. #### 4PL Fourth-party logistics (4PL or FPL) enable businesses to completely outsource supply chain management, typically by overseeing other 3PLs, warehouse operations, and shipping. #### API Application programming interfaces (APIs) are sets of protocols, tools and procedures that allow different applications and systems to work together. An API enables businesses to incorporate new solutions with minimal effort. An API connects to separate business tools together. E.g., connecting Shopify with Starshipit, and Starshipit to MyPost Business. #### Actual weight/Dead weight This is the physical weight of your product. When you place the package on a set of scales, this is the actual weight/dead weight. #### Automation The process of making a process, system or technology [operate automatically](https://starshipit.com/fulfilment-automation.md). In shipping, automation can be a powerful tool for freeing up staff and introducing efficiencies. #### BOPIS (Buy online, pick up in-store) Buy online, pick up in-store (BOPIS) is a useful channel strategy for retail stores. Customers can shop at home or on a mobile device and then go to the store (or pickup location) when their order is ready. #### Commercial invoice An export document that serves as legal evidence of a sale transaction between a buyer and a seller. It's mainly used for clearance purposes for customs and helps in the assessment of duties and taxes payable. #### Courier (Not carriers) Companies or employees that deliver messages and packages from one location to another. #### eCommerce Also known as electronic commence or internet commerce, eCommerce refers to the process of [buying and selling goods or services over the internet](https://www.salesforce.com/products/commerce-cloud/resources/what-is-ecommerce/), as well as the related transactions. We don’t use: Ecommerce, e-commerce or any other variation. #### CSV A comma-separated values (CSV) file is a text file which contains a list of data. When using Starshipit, if your eCommerce platform isn’t supported, you can use a CSV file to import your orders into Starshipit. #### D2C (Direct to Consumer) D2C or direct-to-consumer sales is a model where a manufacturer sells their products to an end customer without any intermediaries. #### DDP (Delivered Duties Paid) Delivered duty paid (DDP) is a delivery agreement where a seller assumes all responsibility of transporting the goods until they reach an agreed destination as well as paying any applicable duties or taxes that are related to the goods. #### DDU (Delivered duties unpaid) Delivered duty unpaid (DDU) means that it's the customer's responsibility to pay for the destination country's customs charges, duties or taxes. These must be paid in order for customs to release the shipment after it arrives. #### Drop shipping A method of retail fulfilment where a business doesn’t keep the products it sells in stock, Instead, the business purchases the products from a third party that ships the products directly to a customer. #### Duties and taxes Duty refers to a form of taxation levied on certain goods, services, or other transactions. People and corporations may be required to pay levies on imports and exports by governments in the form of customs duties and other taxes (E.g., GST or VAT). #### Enterprise Resource Planning (ERP) Enterprise resource planning (ERP) is software that businesses use to manage day-to-day activities such as accounting, risk management and compliance, procurement, project management, supply chain and more. #### Freight aggregator (Freight broker) Fulfilment automation solution that offers pre-determined shipping rates to businesses Also a solution which controls the shipping rates available for businesses. #### Freight enabler Fulfilment automation solution that allows businesses to negotiate their own shipping rates with couriers. #### Fulfilment Order fulfilment is the process covering the initial transaction or sale through to the final delivery to the customer. #### Fulfilment location/Fulfilment centre These are the warehouses used by 3PLs to store and then distribute products. #### Fulfilment vs shipping Shipping refers to the act of transporting products to an end customer, whether that means an actual consumer, a distributor or retailer. Fulfillment refers to the steps and solutions you’re able to choose when processing, receiving and delivering orders. #### Incoterms Incoterms are a set of [11 internationally recognised rules](https://www.trade.gov/know-your-incoterms) which outline the responsibilities of both buyers and sellers. Incoterms outline who is responsible for paying for and managing shipments, insurance, documentation, clearance for customs, and other details. #### Integration For businesses, [software integration](https://starshipit.com/integrations.md) refers to bringing together different systems to operate as a more cohesive unit. Integrations can link software, APIs, data and devices. #### Integration partners - Tech partner: Online platforms like eCommerce management systems, 3PLs, accounting platforms and retail systems. - Courier partner: Integrated courier companies such as DHL, Royal Mail, UPS, NZ Post and others. #### Label vs orders vs shipments - Label: Each individual box will have its own label (Starshipit bills per label not per order). - Orders: Everything that one customer has purchased together - one ‘checkout’ so it can have multiple items, multiple shipments, and/or multiple labels. - Shipments: Generally, this means the process of shipping a product, but we tend to stay away from the term because people interpret it and use it in many ways. #### Manifest A manifest is all of information about the goods carried on a type of transport (like a ship, airplane, truck or train), together, with information about the transport. This could include characteristics, identification and route. #### Marketplace An eCommerce website that connects sellers directly to buyers. #### On-demand delivery On-demand delivery is when a business uses [shipping automation](https://starshipit.com/fulfilment-automation.md), analytics and online platforms – typically all integrated – to supply products to customers in the shortest possible time and with a variety of shipping options that are most convenient for those customers. #### OMS (Order Management System) An order management system or OMS helps businesses to organise and automate parts of the purchasing and fulfillment process. #### OOS (Out of Stock) Out of stock or OOS typically means a complete lack of inventory on shelves of a listed SKU. #### Package A parcel that does not fall into the mail processing category of letter-sized mail or flat-sized mail. #### Packing slip A document which describes the contents of a particular shipment to a customer. This document contains the product number, description and quantity shipped. The packing slip is produced per order. #### Parcel The physical box that an order is shipped in. #### PDP (Product Detail Page) A product detail page (PDP) is a web page outlining every detail a customer needs to know about a product, including details such as colour, material, size, material, shipping options and pricing. #### Pick and pack (Process) Collecting ordered items from the inventory (typically in a warehouse) and packing them for shipment to a customer. #### Picking list A document used in a warehouse which fulfilment staff use to go and pick ordered items. This will produce a list of all orders and include items on one sheet, rather than individual per order. #### PLP (Product Listing Page) A product listing page (PLP) is web page that contains a list of products based on a category or search query. It's an important part of the eCommerce web experience, helping to funnel customers toward the product they're looking for. #### SaaS Software as a service (SaaS) means delivering software applications over the internet as a service. Instead of downloading and installing an application, SaaS products are accessible via a web browser. The monthly or yearly subscriptions involved with SaaS cover things like software updates and new features, in addition to your use of the product. #### Satchel A satchel is a bag type typically ranging in size from A5 up to A2, or around 5kgs. #### Shipping label A shipping label contains all the information a courier requires to deliver a package to its destination. This information includes the names, addresses, tracking codes, weight and more. #### Shipping notifications [Shipping notifications](https://starshipit.com/shipping-notifications.md) let customers know where their orders are. These notifications are typically triggered when an order reaches key milestones, such as when the order is received and when it’s out for delivery with a courier. - Email and SMS notifications: Order notifications sent via email and SMS, often linking to a branded tracking page with more information. - Branded tracking page: An order tracking page that includes elements such as a business's logo, branding and links. #### Ship from store A shipping model that allows sellers to use inventory held in physical store locations and sell it through eCommerce channels. Ship from store allows businesses to more easily sell all units of stock and reduce delivery distance. #### SKU A stock keeping unit (SKU) is a scannable barcode, typically seen on product labels. These codes allow retailers to track the movement of inventory. Every variation of an item will have a unique code, which is determined by the retailer. For example, a red shirt in size L will have a different code to a red shirt in size M. #### Starshipit The number one provider of integrated and automated fulfilment solutions for businesses of all sizes in Australasia. #### Shipping rates Live rates at checkout: Pass through courier rates to the customer. Our rates are mostly based on weight, not dimensions, so this system doesn’t work well for unwieldy/large items. Better for people shipping products that are all the same size. In-app rates: When processing a shipment, you can see the live rates (updates when changing box size etc). Click on the order, see all the integrated couriers and see the totals etc. Multiple packages etc. #### Volumetric/Cubic/Dimensional weight vs. Dead/actual weight A parcel’s volume which determines how much space it will take up in a courier van or aircraft. Most couriers have a calculation they use to determine this weight (often found on their website). When a courier charges a customer, they will often choose the greater of the actual or volumetric weight. This is determined by the courier directly. Typically, retailers with small and regular sized items will only be charged on dead/actual weight. Volumetric/cubic/dimensional weight is determined by how big the size of the parcel is. This is determined by the ‘Packages’ in Starshipit. Dead/actual weight is determined by how much the package weights in g/kg’s. #### Webhook A form of API which powers one-way data sharing and is triggered by an event. As they are lightweight, webhooks are an effective way for web applications to communicate with each other. An example of a webhook could be a marketing automation tool automatically sending a review email to a customer after an order. Starshipit provides webhooks for our customers to use to receive tracking updates to their custom URL. #### Writeback Writeback (or write-back) is a storage method where data is written to a cache every time a change occurs but is only written into the corresponding main location in main memory at specified intervals or when certain conditions are met. At Starshipit, a writeback is the process in which Starshipit sends the tracking number back to the eCommerce platform of a customer and fulfils the order. #### Wrap up That’s our list of shipping terms – are there any we’ve missed? We’d love to hear your suggestions. If you’re interested in taking your shipping operations to the next level, the best place you can start is with a powerful shipping and fulfilment platform. [Get in touch with the team](https://starshipit.com/contact-us.md) at Starshipit today if you’ve got any questions or [sign up for a 30-day free trial](https://starshipit.com/free-trial.md) to see how it works for your business. ## Ready to start automating? ## https://starshipit.com/blog-content/5-automations-to-improve-your-customer-experience # 5 automations to improve your customer experience Consumers are impatient when it comes to receiving the packages they order online. Discover 5 automations to improve your customer experience. Canonical URL: https://starshipit.com/blog-content/5-automations-to-improve-your-customer-experience **Summary:**_ Improve customer experience by automating the most common post-purchase support moments: WISMO replies, shipping notifications, label and document creation, sentiment routing and integrated Gorgias-Starshipit workflows. These automations give shoppers faster answers while freeing support teams to focus on complex or high-value conversations._ **This was a guest blog written by Chris Lavoie, Tech Partner Manager, at ****[Gorgias](https://www.gorgias.com/demo?gspk=Y2FpdGxpbmphY2tzb24yMTQ4&gsxid=x6sLbEOEIWZJ&utm_source=app_partners)**** the #1 helpdesk for eCommerce. **Gorgias helps transform your customer support from painful to exceptional by using automation and monetization at its core, to ultimately build your brand with each customer interaction. ### Where is My Order? Consumers are impatient when it comes to receiving the packages they order online. Amazon has taught them to expect delivery within two days. In some cities, consumers can expect to receive them the same day. It’s no surprise that the customer care teams of many brands are inundated with emails, SMS, live chats and social media posts asking: where is my order (WISMO)? **If you’re a Starshipit customer you’ve seen first-hand the benefits of automating the fulfilment process.** [Did you know that you can also automate the responses to many of the WISMO questions you receive each day?](https://www.gorgias.com/blog/automate-wismo-requests) **In fact, if you use a help-desk solution like ****[Gorgias](https://gorgias.grsm.io/jvl615nybnrb)****, you can automate up to 20% of your commonly asked questions, **which means your customers receive answers faster and have an overall better experience with your brand. It can also free up your customer care team members to provide real-time support to those who need it. ### Here are five automation tips to improve your customer experience #### #1: Leverage Macros & Templates Macros and templates allow you to make quick work of explaining the status of a customer’s order. [Macros are pre-written responses to commonly asked questions](https://docs.gorgias.com/macros/macros), such as, when will my order ship? Is my package on its way? When will I receive my package? Macros are highly functional, which means you can make them do a lot of work for you. For instance, you can: - Personalise your outbound message to the customer with numerous variables, such as his or her first name, order number, and current order status retrieved from Starshipit. - Change the subject of the ticket. If the customer wants to know if an order has been shipped, you can change the subject to: “Your order is on its way to you.” - Include an attachment, such as a PDF of the shipping documents that accompany the package. #### #2: Use Machine Learning & Rules to Reply to WISMO Machine learning, when combined with macros and templates, lets you respond to WISMO inquiries faster and automatically. Here’s how this automation works: When a customer inquiry comes in, Gorgias will assign it a ticket number automatically. Next, Gorgias will leverage machine learning to analyze its content. If it’s a WISMO question, Gorgias will pull the appropriate macro, insert the customer’s name and updated delivery status from Starshipit, and send the response automatically. Your quick reply will assure the customer that your brand knows what it’s doing, which goes a long way in enhancing the customer experience. #### #3: Automate Fulfillment Process Including Labels & Shipping Documents If you’re not yet a Starshipit customer, you’re missing out on a lot of efficiencies that will save your company time and money, as well as reduce the kinds of fulfilment errors that make for unhappy customers. Starshipit is a platform that automates your fulfilment process end-to-end, creating shipping labels and documents required by each courier. For instance, your fulfilment team can quickly print courier labels, one at a time or in bulk, and electronically complete and submit customs and shipping documentation, reducing time spent packing and sending orders. That means packages arrive in the time frame you promised at the time of sale, which in turn, means fewer calls and messages to customer care. What’s more, Starshipit gives you the opportunity to proactively notify your customers via email or SMS alerts automatically when each delivery milestone was reached: - Shipping labels printed - Picked up by a courier - In transit - Out for delivery - Delivered Keeping customers informed every step of the way will build excitement for their package’s arrival, and decrease the number of requests to your customer care team. #### #4: Use machine learning to Detect Customer Sentiment Above we talked about how machine learning can assess the contents of an incoming message, but it can also [detect all sorts of customer sentiment](https://docs.gorgias.com/intents-sentiments/customer-sentiments), including positive, negative and urgent messages. Let’s say a customer writes in, demanding his package “ASAP” and if that doesn’t happen, he’ll post a negative review on social media or the app store. Gorgias machine learning will detect that frustration and process the message according to your rules. For instance, you may want to flag such inquiries as those requiring personalised attention, giving your brand the opportunity to set things right with the shopper. #### #5: Leveraging Starshipit and Gorgias together Starshipit and Gorgias are fully integrated with a large range of eCommerce platforms (Shopify, Big Commerce, Adobe Commerce and [more](https://starshipit.com/integrations.md) , which means your customer care team members won’t need to toggle between two screens to answer WISMO questions. From the Gorgias screen your team members can quickly see a customer’s: - Delivery status - Shipping method - Order number Delivery is a crucial part of the overall customer care experience. Provide a flawless experience, and you’ll increase the likelihood of repeat purchases, along with positive reviews and comments on social media. Automation will ensure that mistakes are eliminated, the customer is kept in the know, and that customer care is on the ball in the event of an issue. In Gorgias, you can create automated processes and responses for WISMO requests to save time and create an immersive customer experience. Adopt a helpdesk to empower your support team during the holiday customer service and beyond. Gorgias is currently offering 2 months free to every Starshipit customer - [start your 2 months free](https://gorgias.grsm.io/jvl615nybnrb). ## Ready to start automating? ## https://starshipit.com/blog-content/5-benefits-of-integrating-your-courier-management-system-with-shopify # 5 benefits of integrating your courier management system with Shopify Is your Shopify system talking to your courier management system? If not, you may be missing out on some easy efficiency wins. Canonical URL: https://starshipit.com/blog-content/5-benefits-of-integrating-your-courier-management-system-with-shopify **Summary:**_ Integrating a courier management system with Shopify helps teams manage orders from one dashboard, automate fulfilment, show live rates at checkout, send delivery updates and simplify returns. Connect the systems before order volume grows so Shopify shipping data stays accurate from checkout to dispatch._ Is your Shopify system talking to your courier management system? If not, you may be missing out on some easy efficiency wins. **For businesses of all ages and stages, one of the most useful actions can be getting different types of software to talk to each other.** This isn't to say that every tool and system should be linked up with a series of complex APIs, but that businesses can unlock new efficiencies when they make logical connections between different systems. One such connection is linking a courier management system with a Shopify store. In doing so, businesses can access a whole host of benefits. Let’s explore. Note: Stumbled across this page? Wondering what a courier management system even is? Essentially, a courier management system is a tool that simplifies courier management and routing. They’re fast becoming a necessary tool for retailers looking to remain competitive with larger companies. ### Do you use Shopify? You may want to integrate your courier management system If you’re running an eCommerce store, chances are you’ve heard of Shopify if you aren’t already using it. Shopify is one of the most-used eCommerce platforms in over 175 countries, and millions of orders are placed every month. It’s also something of a one-stop-shop for retail businesses looking to sell online as it brings together a variety of tools to setup an online store and manage relationships with customers. #### Shopify Shipping versus a courier management system It’s true that Shopify already offers built-in shipping functionality, so you may be asking what’s the point of even opting for a dedicated courier management system in the first place. However, Shopify Shipping is only suitable if you’re shipping tiny volumes and don’t anticipate growth. It’s also only available in certain countries. **Using a dedicated courier management system unlocks several benefits**, namely: - The ability to correct invalid addresses in one click. - Branded tracking pages and SMS/email notifications. - International shipping automation (automatic customs documentation). - Ability to negotiate your own courier rates and pass choice of courier along to the customer. - Returns portals and self-service returns functionality. Courier management systems are essential for retail businesses with growth ambitions – especially if they’re planning on international expansion. Now, let’s explore some of the benefits of getting these systems talking with Shopify. ### 5 benefits of integrating your courier management system with Shopify Shopify offers an easy way of launching an online store without hefty development costs. But despite how flexible and powerful Shopify is, retailers would do well to use a dedicated courier management system to handle shipping and post-purchase. After all, post purchase is fast becoming one of the most important parts of the customer journey. Here are 5 benefits of integrating a courier management system with your Shopify store. ##### Manage everything from one dashboard 💻 As a retail business, chances are you need to use multiple couriers for your deliveries. After all, customers expect to be able to choose couriers based on their time and price preference. **Switching between multiple courier systems to manage orders is error prone and inefficient.** By linking a dedicated courier management system with Shopify, retailers instead have one platform where they can manage all orders and select the best courier for the job. ##### Unlock the power of automation ⚡ Automation is the key to shipping success. Without it, retailers face the prospect of endlessly growing staff numbers and dealing with the human error that comes along with inefficient, manual processes. Instead of struggling, [courier management systems](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) can let retailers assign couriers to orders according to various parameters. This ensures that you are using the best courier for the job. For example, cheapest available rate, rural deliveries, dangerous goods etc. ##### Display live rates at checkout 🛒 As we mentioned in our first point, customers want to be able to choose different shipping options directly within the checkout process. Courier management software lets you do this – by pushing your shipping rates to the checkout process via an API. ##### Keep your customers informed 📲 ✉️ Customers want to track their orders and get updates throughout the delivery process. When they’re left in the dark about their orders, your help desk queries spike. Automated SMS and email notifications, as well as tracking pages, can keep customers informed throughout the process. ##### Simplify your returns process ↩️ This can be a costly and time-consuming aspect of the shipping process, with staff needing to devote time to managing the [returns process](https://starshipit.com/blog-content/your-guide-to-managing-returns-on-shopify.md). Certain courier management systems let retailers set up dedicated returns portals with their own branding. This can simplify the process of returns, in turn allowing retailers to remove the frustration for customers. ### Finding the right courier management system But how should retailers approach the task of finding courier management software? It starts with an analysis of the features, and then an assessment of the unique benefits afforded by opting for a particular platform. Here are the top 3 features you should prioritise: ##### 1. Freight enablement, not aggregation Most players in the fulfilment automation market are freight aggregators, meaning they offer set courier prices to customers and clip the ticket with each shipment. You should opt for a freight enabler, which will help you build your own relationships with couriers (which will enable you to negotiate your own, more competitive rates). Over time, you'll be able to scale more easily and provide better customer experiences. ##### 2. Free support There’s no getting around it, shipping isn’t exactly easy. That’s why you should choose a courier management system provider that will support you at every stage of your business. Whether you’re just starting out or shipping 10,000 orders per month, you should be able to call on support and training when you need it. ##### 3. Automation to make shipping a little easier Automation unlocks the burden of needing to scale up staff numbers indefinitely, and instead gives you the tools to introduce efficiencies throughout the delivery process. The right software should let you automatically print shipping labels and manifests, handle customs documentation and correct invalid addresses. ### Wrap up Shopify is undeniably a great tool for the modern retail business. It’s never been faster or easier to set up an online store in a way that makes it easy for staff to manage day-to-day operations – and to deliver a great customer experience. With that said, Shopify can’t do it all, especially when it comes to shipping. That’s where dedicated courier delivery management systems come into play. If you’re interested in learning more about how you can use these systems alongside Shopify, get in touch with us today. ## Ready to start automating? ## https://starshipit.com/blog-content/5-tips-to-set-your-ecommerce-store-up-to-succeed-at-selling-on-social # 5 Tips to market your ecommerce store on social media Social media platforms have evolved, and it's important for online retailers to fully understand how to leverage the value of social media as a sales channel. Canonical URL: https://starshipit.com/blog-content/5-tips-to-set-your-ecommerce-store-up-to-succeed-at-selling-on-social **Summary:**_ To market an eCommerce store on social media, define the buyer niche, solve the customer problem first, choose the right channels, build a memorable brand and keep the delivery experience consistent. Treat fulfilment and tracking as part of the social shopping experience, not an afterthought._ The adoption of social media since the rolling lockdowns over the last couple of years is significant. In fact, over half the world’s population uses social media. According to a [joint report by We Are Social and Hootsuite](https://datareportal.com/reports/digital-2021-october-global-statshot) there are currently 4.55 billion social media users with 1 million new users joining social media every day. Social media platforms have evolved to become entire worlds and it’s increasingly important for online retailers to fully understand how to leverage the value of social media as a sales channel. To help online retailers get a head start we have put together a comprehensive outline of the building blocks you will need in place with these 5 tips to ensure you succeed at selling on social. ### Here's what you need to know ### 1. Find your tribe that wants to buy You may have heard the expression, **“When you try to sell to everyone, you end up selling to no one”. **What does this mean? That it can be a dangerous game over-extending yourself into too many product categories. You see, you can’t be everything to everyone. And that’s OK. That approach won’t make your business successful, and you’ll spend considerable energy trying to make it work. We’re all looking for connections. Buyers want to connect their passion and interests with your brand’s passion for the products you’re selling. Successful businesses know their niche - their tribe of like-minded people. These are the people ready to hear about what you’re selling. They want to build connections with your products and brand. To connect with buyers in an authentic way, you need to demonstrate the “I made this for you” moment. That’s the moment when you deliver the right message to the right people at the right time. And, about the right product. It’s an acknowledgement that you know what your tribe of customers wants. It also shows that you’re respecting their time by delivering only what they want. Social media platforms have in-depth data about their users. That data lets you find, filter, and target your tribe. For example, suppose you’re selling science fiction collectables. In that case, you can find the best-fit customers by targeting users in sci-fi groups or interacting with cutting-edge science articles on Facebook. Start building your social selling strategy with a clear vision of your ideal customer tribe. Go beyond the age range and geolocation metrics. Who are they? What are their interests? What do they believe in? What are their wants and needs? That last question is especially crucial for selling on social channels. Whether your ideal buyer wants or needs a product will change the conversation. For fantastic tips about building buyer personas, see [How to Design a Buyer Persona for Social Media Networks](https://sproutsocial.com/insights/buyer-personas/). ### 2. Solve the problem before the solution To solve your buyer’s problems (and position your products as the right solutions), you must first address the question of want vs need. Your buyers either want or need to solve a problem. For example, buying something new to wear addresses a want. On the other hand, a pharmaceutical product that provides fast pain relief fulfils a physiological need. Want or need has an immense impact on the conversation. Wants stem from desire and are a realisation of the gap between what we have and what we could have. Needs stem from requirements. Buyer needs involve aspects of physiological, safety, love and belonging, esteem, and self-actualisation. This range of human needs is explained by Maslow’s Hierarchy of Needs, first established in 1943. It’s a framework that psychologists and marketers still use to this day to gain a deeper understanding of their audience. This article from [Simply Psychology](https://www.simplypsychology.org/maslow.html) explores the framework in detail. By uncovering your buyer’s want vs need, you can identify the core problem they’re trying to solve. It also helps to understand the **buying process**. Consumers generally go through 5 steps in this process, which are: - Identify a problem or need - Research and investigate - Evaluate alternatives - Make a purchase decision - React to the purchase, e.g. satisfaction or doubt. When you understand buyer problems, the process they go through to solve those problems, and whether they are a want or need, you can plan the right social media content for each step of the buyer journey. You can provide the right information, ideas, and solutions to help your buyer investigate, evaluate, and make the right purchase decision. You’ll also gain a better idea of the tone, messaging, imagery, and more that align with your ideal customers at each stage. These aspects work together to create more authentic, valuable conversations that help buyers recognise why your products are the best-fit solutions. ### 3. Choose your channels wisely The key to social media success is focus. If you choose five channels, you may not have the time or resources to manage them all effectively. Instead, have a clear idea of your main social media channel and one or two supporting channels. If you are managing more than one channel, tools like [Vista Social](https://vistasocial.com/) can keep your publishing calendar, comments, and performance reports in one place. When you’ve built your audience and engagement in your primary channel, only then look to expand. **You’ll want to connect with your ideal buyers where they are spending their time.** But, of course, your target audience won’t be on every social channel, and not all platforms garner the same appeal. Facebook is the most used social platform with over [2.8 billion users (as per the Most Used Social Media 2021 report)](https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/), but the platform’s most prominent audience is males between 25-34, with [18.8%](https://www.statista.com/statistics/376128/facebook-global-user-age-distribution/) of the total global audience. On the other hand, Pinterest has a [71.1%](https://www.statista.com/statistics/248168/gender-distribution-of-pinterest-users/) female audience, with 38% of its users in the 50-64 age range. ### Research approaches The social channels you choose are critical to success. Do ample research before committing to your channels to understand your audience, your competitors, and the right fit to support your business goals. Here are a few types of research to consider: - **Market research: **When you’re looking for new customers, your current customers can provide great insights. Use your existing customer base to figure out which social media channels resonate with them. After all, you’ll likely want to bring on more of those same types of customers. You could run a survey, add a “vote for your favourite social channel” to order confirmation emails, or run a competition to gather high-quality data about where your customers spend their time. - **Competitor research: **The digital age has made it easier than ever to do competitor research. First, find businesses like yours and see which social channels they promote on their website. Then, check out their social media. Which channels have the most followers, and importantly, which have the most engagement? - **Channel research:** It’s essential to keep an eye on social channel growth and popularity. After all, you don’t want to invest time in a channel that’s declining in popularity with your audience. Whether you’re selling B2B or B2C will also influence the right channel for your brand. For example, the most-used channel for B2B marketers is LinkedIn. B2C marketers, on the other hand, tend to use Instagram and Facebook. See [The 15 Biggest Social Media Sites and Apps](https://www.dreamgrow.com/top-15-most-popular-social-networking-sites/) for more information about social channel trends and changes. ### 4. Make your brand memorable Consistency is key to creating a memorable brand. It’s the most crucial component of brand recognition, awareness, and style guidelines. Why does it matter? Because it takes us humans several times to remember things. The Rule of 7 is a marketing maxim originating from the 1930’s movie industry. Studio bosses discovered people needed to see a movie advertisement 7 times before being compelled to see it. That number is much higher in the digital age due to the added noise of digital marketing. Companies are grabbing attention across every imaginable channel. **To stand out, you need to make your brand visible - consistently and repetitively.** ### Brand recognition Brand recognition is the process of ensuring your target audience can see, recognise and remember your company. When you get brand recognition right, your audience can identify your product, service, and company even when there’s no sign of your company name. Brand recognition goes far beyond securing a memorable business name and website URL. Your logo, colour schemes, tone of voice, packaging, and social media presence all shape this recognition. ### Brand awareness Brand awareness takes recognition one step further. Instead of just recognising your company, **awareness creates a strong connection between your company and your target audience.** Potential customers begin to realise why your company exists, what sets it apart from the competition, and how your company can solve their problem. Take the expression “Google it”, for example. Google’s brand awareness is so strong that its name is synonymous with the problem it solves - making information quickly and easily accessible to its customers. Your brand needs to be instantly recognisable when your audience is scrolling quickly through their social feeds. To build your brand recognition and awareness on social media, create a social media style guide. Such a guide documents the use of your logo, colour palette, iconography, imagery, typography, tone of voice, hashtag use, and more. Here is an [in-depth guide](https://sproutsocial.com/insights/social-media-style-guide/) with inspiring examples to get you started - and get that Rule of 7 working faster. With your social media style guide set out, you can create consistent content that builds strong brand recognition and awareness. ### 5. Deliver a consistent experience both on and offline With up to [77% of millennials and Gen Z shopping on social media](https://www.forbes.com/sites/forbesagencycouncil/2021/08/27/how-shoppers-are-using-social-media/?sh=62cfff5472eb), this audience is more likely to share a poor post-purchase experience on social media. To ensure consistency and an excellent customer experience both on and offline, you can use fulfilment automation software, like Starshipit, to streamline your fulfilment process and deliver a high level of customer service every time. The platform easily [integrates with eCommerce and inventory software](https://starshipit.com/integrations.md) to automatically pull through orders (no more cut and paste). You can print shipping labels, manage returns, and automate time-consuming tasks, saving you up [to 80% in handling time](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md). Most important for social commerce, you can send automated post-purchase [customer notifications and use branded tracking pages](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking) to build loyalty. ### Wrap up To conclude, if you want to succeed at selling on or via social media you need a visual and memorable brand that “speaks” to your online store’s social “tribe” with clear communication from checkout to the moment of delivery. To assist online retailers in setting up their social commerce approach we recommend [downloading our latest eBook](https://info.starshipit.com/the-ultimate-retailers-guide-to-selling-on-social?_ga=2.92840029.1547290260.1655763051-366645812.1655330330), which gives you all you need to know when starting out selling on social media in an easy-to-follow guide. You will gain insights into key trends, and we give you a breakdown of social platforms along with suggested tools and a framework to develop your social commerce strategy. ## Ready to start automating? ## https://starshipit.com/blog-content/5-tips-to-win-customer-loyalty-from-checkout-to-delivery # 5 tips to win customer loyalty from checkout to delivery Building customer loyalty in eCommerce becomes simpler when you know what to focus on. Here are 5 tips to win customer loyalty from checkout to delivery. Canonical URL: https://starshipit.com/blog-content/5-tips-to-win-customer-loyalty-from-checkout-to-delivery **Summary:**_ Customer loyalty from checkout to delivery comes from reliable carrier choice, accurate first-time delivery, useful delivery options, proactive tracking updates and fast support. Make every step after purchase predictable so customers feel looked after and have fewer reasons to contact support._ As the online economy goes from strength to strength, so too does the competition. This has also resulted in escalating costs to acquire new customers. In fact, according to a respected loyalty expert, it costs a retailer 5-25 times more to acquire a new customer than retaining one. This makes growing customer loyalty a cost-effective way to scale an online business, because repeat customers tend to spend more than a one-off customer and often recommend brands to friends and family on social media – free advertising! > “If you build a great experience, customers will tell each other. Word of mouth is very powerful” - Jeff Bezos, Founder of Amazon.com For online retailers to increase loyalty, it’s important to identify what online customers value. For example, an [IBM study ](https://www.ibm.com/watson/supply-chain/resources/order-management-fulfillment/)cites the quality of thepost-purchase experience (the delivery journey) as having the greatest impact on the customer’s decision to make a repeat purchase. In the following five tips retailers will learn how to retain control of their customer’s post-purchase experience- from checkout to parcel delivery - so that they can drive repeat buying and nurture lifetime loyalty. #### Tip #1: Multi-courier automation: faster, cheaper and more reliable shipping experiences As we’ve learnt, the trust and loyalty of online shoppers can be earned by retailers who deliver flawless delivery experiences. This means customers have come to expect higher levels of service and retailers are under pressure to find ways to deliver faster, cheaper, and more reliable delivery experiences. Implementing multi-courier automation software allows retailers of all sizes to compete for customer-loyalty along the post-purchase journey by providing a central dashboard to manage as many courier partners as they like, so that if one courier is experiencing delays, the retailer can offer customers delivery options. The software also enables retailers to offer the most cost-effective rates, which are negotiated directly with the courier company and displayed at checkout. #### Tip #2: First time deliveries make customers very happy (and loyal) On the list of things people are good at, “remembering addresses” is unlikely to feature. An incorrect address is an honest mistake; however, it can be a costly one. A parcel sent to an incorrect address incurs redirection fees, manifest fees and most costly of all, your store may get a bad review or mention on social media (60% of millennials share poor post-purchase experiences on social media). To win the loyalty of a customer, it’s important for retailers to deliver the first time, especially when it comes to international deliveries. Luckily, there’s an easy solution. Retailers can verify addresses by [auto-validating addresses](https://support.starshipit.com/hc/en-us/articles/360001233215-Validate-shipping-addresses?utm_campaign=Starshipit%20content&utm_source=Couriers%20Please&utm_medium=guest%20blog) - the address validation feature flags incorrect addresses and highlights suggestions. This simple step saves retailers time, money and reputational damage and wins trust and repeat business from customers around the world. One study from [NZ Couriers](https://nzcouriers.co.nz/lp-ecommerce-insights-merchant-report-2023/) found that businesses agree – with respondents noting that the overall delivery experience was key to their customer experience. #### Tip #3: Provide delivery options to cater for every customer As shopping online becomes second-nature for more people, retailers that want to win the lifetime loyalty of customers will need to take a customer-first approach at each step along the customer’s buying and delivery experience. This includes offering customers a range of delivery options at checkout. Using multi-courier software enables retailers to hold multiple courier accounts, so that customers can choose the delivery service that best suits their needs, from standard, same day, evening express, overnight, weekend, and Click & Collect. For example, a retailer can offer a blend of traditional mail and courier services such as standard shipping with a traditional mail service and a faster two or three-day option with a courier partner. Each offering has a different price point, ensuring adequate coverage for all customers’ delivery needs. #### PRO TIP Pick up instore is also on the rise, along with additional customer spend. A comScore study for UPS® found that when retailers provide pick up in the store, 40% of shoppers purchase additional items. #### Tip #4: Keep your customers in the loop using tracking notifications The key to winning the trust and loyalty of online customers relies on retailers engaging customers through proactive and regular communication. This is especially true along the delivery journey with [76% of customers](https://www.salesforce.com/au/resources/research-reports/state-of-the-connected-customer/?d=7013y0000029ku0AAA&nc=7013y0000029ku5AAA) wanting to be updated along the post-purchase journey. Using multi-courier software, retailers can automate delivery update notifications to be sent to customers via SMS and email. This also has the added benefit of reducing “Where is my order”? queries, which can take up a lot of your support team’s time. With Starshipit’s automated shipping notifications, you can choose to send automated emails or texts at five stages of the delivery process: on label print, at pick-up, when in transit, when out for delivery, and when delivered. #### Tip #5: Deliver on-demand support to enhance brand experience to nurture connections With so many online shopping opportunities available to customers, it’s become even more important to provide customer support to increase engagement and loyalty.A relatively simple way to achieve this consistency is to use AI-powered chatbots to answer customer’s queries, diminishing wait times and allowing you to provide 24/7 support. By detecting user intent accurately, AI can help to drive contextual conversations and ensure customer satisfaction. This allows you to provide a seamless brand experience, saving you in resources and time. Using eCommerce tools like Haptik also allows retailers to up-sell and cross-sell by leveraging customer browsing data to personalise communication and sales offers that drives repeat visits and encourage customers to become more brand loyal. To wrap up the five tips to winning customer loyalty along the post-purchase delivery journey, a clear focus for retailers is to present an adaptable brand that is instantly recognisable across multiple platforms and digital touchpoints. This holistic brand approach provides customers with a world-class end-to-end online shopping experience that delivers an outstanding support experience that encourages positive store reviews, repeat purchases and nurtures customer loyalty (business growth). For retailers to assess the effectiveness of driving loyalty along the post-purchase customer experience, it’s useful to measure the online store’s customer retention rate over a specified timeframe. Below is an example of how to calculate the customer retention rate. Whether it’s order fulfilment, checkout, parcel tracking or post-purchase customer engagement, Starshipit’s feature-set automates every step of the shipping and fulfilment process. [Book a call](https://starshipit.com/contact-us.md) with our Success Team to help you ship the smart way, so you can grow faster. Start your [30-day free trial](https://starshipit.com/free-trial.md) (no credit card required). ## Ready to start automating? ## https://starshipit.com/blog-content/5-ways-to-manage-your-customers-when-couriers-are-delayed # 5 ways to manage your customers when couriers are delayed How do you manage delivery expectations when delays are out of your control? We've spoken to our shipping experts and put together these tips. Canonical URL: https://starshipit.com/blog-content/5-ways-to-manage-your-customers-when-couriers-are-delayed **Summary:**_ Manage courier delays by being upfront, offering delivery options, sending tracking pages, automating notifications and giving customers a clear support path when promises change. Prepare the communication workflow before delays happen so shoppers hear from the brand first, not only the courier._ A customer adds a product to their cart, enters their credit card and address details, hits ‘Buy Now’, and eagerly awaits their new purchase to be delivered. A few days pass. No delivery. A few more days pass. Still no delivery. They check their order confirmation email. The tracking link says the parcel was picked up by a courier two days ago … but where is it? Another week passes. Still no delivery. They check their order confirmation email again. The parcel is apparently still in transit. Their next move? To contact the store they bought it from and complain. #### How to manage delivery expectations when delays are out of your control When couriers experience higher-than-usual demand, it can be hard to manage your customers’ expectations. A customer wants to receive the thing that they paid for in the timeframe they expected to, which means that delays often reflect negatively on retailers even if they’re out of their control. **So how do you manage customers’ expectations when courier delays are inevitable and beyond your control? Communicate, communicate, communicate.** ### 5 ways to improve your delivery communication **Here are five ways to improve your communication around delivery so you can offer a great customer experience despite high demands.** #### 1. Be upfront If you’re experiencing high volumes or know you’re coming into a busy period, be honest and upfront with your customers from the moment they visit your website. Add a banner to your homepage saying that couriers are experiencing high volumes and therefore delivery timeframes will be longer than normal. Add reminders to product pages and checkout. Send emails and post about it on your social channels. Encourage consumers to not leave their shopping to the last minute. Customers appreciate transparency and honesty. The more information you can provide them upfront, the more likely they’ll cut you some slack if their order doesn’t arrive on time. #### 2. Offer delivery options At checkout, give your customers the chance to consider priority and urgency before they hit ‘Buy Now’. By offering delivery options like standard, express, overnight or Click & Collect, along with different rates for each of them, you encourage your customer to consciously think about when they really want their order to be delivered versus when they need it to be. If you only offer standard shipping, your couriers will be swamped with orders with the same level of priority, even if your customers would have been happy waiting a week or so. Give customers a choice, including varying rates, and by default your couriers will be happier too. #### 3. Send tracking pages Post-purchase, tracking pages empower customers to self-manage the tracking of their order, while reducing the number of enquiries retailers get from customers looking for delivery updates. [Brand those tracking pages](https://starshipit.com/branded-tracking-page.md) with your own logo, colours and brand personality, though, and you’ve added a whole new opportunity of post-purchase engagement to the equation. While a standard tracking page supplied by the courier only focuses on order status, a branded tracking page puts the retailers’ overall identity pride of place. In this email, direct customers to specials on your website, discount codes for their next purchase, your social channels, an email subscribe portal – you could also add a reminder here that couriers are currently experiencing delays so be patient. #### 4. Send notifications & emails There’s nothing more disconcerting for a customer who’s expecting a delivery than radio silence. [Sending email or SMS notifications](https://starshipit.com/branded-tracking-page.md) at key stages of the delivery journey, like ‘printed’, ‘picked up’ and ‘out for delivery’, is a great way to keep customers informed about the status of their order. If you know that a lot of your customers are being affected by courier delays, a follow-up ‘we haven’t forgotten you’ email might be appreciated too. Use this as an opportunity to acknowledge that the courier network is experiencing delays due to high volumes, and that you’re doing your best to keep everyone informed. An email doesn’t have to be long, but it should acknowledge their frustration, and give them confidence that they haven’t paid X amount of money for nothing. #### 5. Bend over backwards A delay in delivery could result in a bad impression from your customer (and even worse, bad reviews). If a late delivery means that you could lose a customer, consider offering refunds, store credit, discounts, or free shipping next time around to put a smile on their dials again. It’s important to find the middle ground here, though. Delivery delays are not your fault and you probably don’t have much influence on speeding them up. If you were to take a financial hit on every single delay, you probably wouldn’t have a profitable business anymore. #### Stay ahead of delivery delays Courier delays are inevitable, although sometimes they happen more often than you’d like. But when they’re out of your control, all you can do is keep your customers informed. **The more you keep them in the loop with open, honest and transparent communication – even if it’s not good news – the more they’ll trust you.** Starshipit’s smart fulfilment automation enables online retailers to add options at checkout and send customers branded tracking pages and notifications at key stages of the delivery journey. Ready to enhance your customer experience during the delivery process? Sign up for a free 30-day trial with Starshipit and get started today. ## Ready to start automating? ## https://starshipit.com/blog-content/5-ways-to-use-your-shipping-data # 5 ways to use your shipping data (And how to get started) Discover how you can use shipping data to streamline your shipping and fulfilment, drive your business forward and achieve growth. Canonical URL: https://starshipit.com/blog-content/5-ways-to-use-your-shipping-data **Summary:**_ Shipping data is useful when it helps teams spot cost, delivery and customer-experience patterns they can act on. Track the right metrics, compare carrier performance and use automation data to improve decisions around rates, fulfilment speed, customer updates and growth planning._ **Retailers are facing mounting pressure to meet growing consumer expectations for shipping, and leveraging data could be a critical factor in their success.** This isn’t new; retailers are no strangers to [using data](https://www.entrepreneur.com/science-technology/3-ways-big-data-can-help-small-businesses-with-shipping/281345) to get ahead. In fact, one recent Gartner survey found that [85%](https://www.gartner.com/en/marketing/insights/articles/gartner-marketing-d-a-survey-2020-analytics-teams-must-upskill) percent of all businesses plan to make more decisions based on data and analytics. But what data should you use? And what should you be measuring? When you understand the nuts and bolts of your shipping operation, with a focus on how your couriers perform, you’ll have a competitive edge and be able to save on your bottom line. In this article, we’ll explore why data is so important for shipping, how you should use data and some of the terminology you'll want to know. We’ll also look at a real-life example in the form of an international retailer using smart shipping technology and data to run a global retail operation. ### Why data matters for shipping Growing consumer expectations with regards to shipping mean businesses need to lift their game to compete. One survey from RetailWeek and Shutl found that [91%](https://web.archive.org/web/20240414081823/https://www.retail-week.com/supply-chain/analysis-control-over-delivery-is-a-top-priority-for-shoppers/5079195.article) of customers want to know when a package will be delivered, while another survey found that [85%](https://www.ipsos.com/en/ecommerce-marketplaces-delivery-experience) of customers wouldn't purchase from an online retailer again after a poor delivery experience. Data is a valuable resource here which can help to solve shipping problems and meet these increasing customer expectations. Businesses building a habit of using data can improve customer satisfaction, reduce costs, and make more informed decisions ### 5 tips to get the most from your shipping data Here are some considerations for using data to improve your shipping: 1. **Optimise your couriers –** Use performance data to work out which courier to use for different types of services based on their performance. 1. **Use the right tools –** Shipping software with analytics dashboards can make understanding your data much simpler, giving you easy-to-understand overviews of how your shipping is performing (More on this below). 1. **Pay attention to your data –** For any measurements to be successful, you need high quality, accurate data. Ensure your product codes are correct and make sure your stock is accurate. 1. **Sharing is caring – **The more you can communicate with your courier partners, suppliers and customers, the better the picture you’ll get. 1. **Identify specific problems and test solutions –** In a recent study, [57.6%](https://www.freshrelevance.com/resources/) of carts were abandoned before purchase. In most cases, carts are abandoned when extra costs are too high or delivery timeframes are too long. By digging into your data, you could try lowering shipping prices or offering faster delivery options to improve these statistics. ### Use the right metrics to save money (and time) Basing your shipping decisions on data can yield impressive results, but understanding what you should be measuring can be understandably difficult. There’s one metric that every eCommerce business should be tracking and that’s Delivered In Full, On Time or [DIFOT](https://www.track-pod.com/blog/difot-otif/). Think of DIFOT as the overarching metric or KPI for how well your shipping is working. [DIFOT](https://starshipit.com/blog-content/43-shipping-and-fulfilment-terms-that-you-need-to-know.md) is a measurement of how successful your business is at getting your customers the products they need, when they need them, in the quantity they ordered. It's the best way to measure the performance of your suppliers. You can manually measure DIFOT yourself, but it’s quite tricky. It's much easier to use shipping software which integrates directly with your couriers and eCommerce platform or warehouse management system. That way, if the quality of your data is up to scratch, you can use built-in analytics dashboards to gauge your own DIFOT and make changes to your couriers and processes accordingly. ### Use your shipping performance data to grow your business We’ve touched on the important role shipping performance data can play in optimising your shipping operation, as well as how the right tools can make this an easy process. Let’s dive a little deeper. Starshipit is a shipping automation solution which acts as a central hub for your shipping operations. It integrates with your eCommerce platform, warehouse management solution and couriers so you can manage everything from one dashboard. It’s also got a built-in analytics suite. With Starshipit’s [shipping analytics](https://support.starshipit.com/hc/en-us/articles/6269438607887-Shipping-analytics), you can analyse multiple shipping metrics to improve your delivery experience and make data-driven decisions. For example, view real-life shipping performance data from your business to learn if carriers are meeting key shipping delivery KPIs. Analytics helps you to identify the reasons behind certain shortfalls in carrier performance. Use these insights to have informed discussions about delivery timeframes with your carriers. You can then incorporate shipping performance data into your current reporting processes with the option to export the data into tools like Power BI or simply use the report builder feature to create your own outputs. ### A real-life story from activewear retailer Lorna Jane [Lorna Jane](https://www.lornajane.com.au/?_ga=2.214933271.1878196185.1676241911-606264142.1665086134) is an activewear apparel giant in Australia with an increasingly large global footprint. Founded in 1990, they’ve now got stores and fulfilment operations in several different countries. And, understandably, they want to keep growing. Technology has a huge part to play for Lorna Jane. The team relies on shipping automation to automate the day-to-day, save money and reduce frustration throughout the fulfilment process. With analytics, the team can easily keep on top of shipping. They’re able to: - Access quick summaries of order volume, split by platform and carrier. - Segment their shipping data into a range of different dimensions. - Use KPI gauges for a quick assessment of whether orders are being delivered on time, early or late. - Assess the performance of all carriers in one heatmap. Read the full case study right [here on our website](https://starshipit.com/blog-content/how-to-scale-a-successful-ecommerce-business-with-lorna-jane.md). ### Use shipping automation to access real insights Running your shipping operation without looking under the hood at your performance data is a little like stumbling around in the dark; sure, you may get where you need to do, but it’s going to take a lot longer. There’s one major change you can make right now to set yourself up for success: [introduce shipping automation](https://www.brightpearl.com/blog/how-to-scale-your-business-with-shipping-automation#:~:text=Automated%20shipping%20can%20allow%20you,as%20an%20order%20is%20packed.). Shipping automation streamlines your shipping process, reducing manual labor and errors, saving you valuable time and money in the long run. What’s more, you can use built-in analytics to make smarter business decisions and constantly optimise the fulfilment side of your business. Check out some of [our case studies](https://starshipit.com/blog/case-studies.md) to learn more, or [book a demo](https://starshipit.com/book-an-appointment.md) with one of our team. ### Learn more in our new report Interested in learning more about how leading retailers are already using data to get ahead? We’ve got a whole chapter on data in [our new free report](https://info.starshipit.com/evolving-expectations-report-2023), Evolving Expectations. You’ll learn about data and so much more, including: How to reduce business overheads, what’s happening with returns, transparency around delivery timeframes, and ship from store. - [Download your free copy](https://info.starshipit.com/evolving-expectations-report-2023) ## Ready to start automating? ## https://starshipit.com/blog-content/6-benefits-of-selling-on-social-for-your-online-store # 6 Benefits of Selling on Social for your Online Store In this article, we have identified 6 ways your eCommerce store can leverage social media to increase immediate sales and nurture long-term customer loyalty. Canonical URL: https://starshipit.com/blog-content/6-benefits-of-selling-on-social-for-your-online-store **Summary:**_ Selling on social can increase reach, shorten the buying journey, turn word of mouth into social proof and convert followers into loyal customers. The fulfilment experience still matters: clear delivery, tracking and returns help the brand promise survive beyond the social feed._ As an online retailer, you would have witnessed the natural growth of online social media platforms since the world was ordered to stay home during the rolling COVID-19 lockdowns. With record numbers of people turning to social media to replace real-world activities, a staggering 4.55 billion of the world’s 7.55 billion, is currently using social media. These numbers have resulted in social media platforms and online retailers doubling down on exploring ways to sell on or via social media. In this article, we have identified 6 ways your eCommerce store can leverage social media to increase immediate sales and nurture long-term customer loyalty. ### 1. Put your brand in the spotlight To reach your ideal customers, you need to be found in places where your customers spend their time. Think of social channels as the world’s biggest digital shopping malls. Selling via or on social media means you have access to over half the world’s population (4.55 billion social media users) and your store has the potential to become a BIG DEAL, overnight. ### 2. Social media improves the buying journey As social media platforms make it increasingly easy for consumers to shop without leaving their social media feed, the buyer’s journey has been truly atomized. Consumers can now discover, explore, and buy your products without ever leaving the platform. By shortening the buyer journey, retailers stand to convert shoppers to customers faster, lowering their overall cost of customer acquisition (COCA). ### 3. Social media is word of mouth advertising Consumers no longer want to be sold to. Instead, they want to engage in conversations. According to the [Nielsen Global Trust in Advertising](https://www.nielsen.com/wp-content/uploads/sites/3/2019/04/global-trust-in-advertising-report-sept-2015-1.pdf) report, 66% of consumers say they trust consumer opinions that are posted online. Social media is a place where Word-of-Mouth advertising thrives as customers feel empowered to have conversations with other consumers about your brand and products. If retailers are not encouraging customers to talk about their products online, they are potentially missing out on one of the most effective ways of growing their eCommerce store organically. Online feedback and recommendations can form a solid starting point for brand conversations. Where are consumers posting their feedback more than ever before? You guessed it, social media. ### 4. Convert followers into loyalists A brand advocate is anyone who organically promotes your brand to others and includes people from a much wider audience than those who use your products. In fact, growing customer loyalty is a smart way to grow your business. - According to a Harvard Business School report, "[increasing customer retention rates by 5% increases profits by 25% to 95%](https://hbswk.hbs.edu/archive/the-economics-of-e-loyalty)." - Forbes magazine reports [that loyal consumers are 50% more likely to try new products and spend 31% more, on average, compared to new customers](https://www.forbes.com/sites/forbesagencycouncil/2020/01/29/the-value-of-investing-in-loyal-customers/?sh=28dafb7721f6). Social media is the place where these valuable brand connections are easier to nurture as people use social to connect to communities for all sorts of reasons. If you think about it, there’s probably a community on social media that you are a part of. This makes social an excellent platform for building brand connections that will increase: - Share of wallet — consumer spend - Share of life — invest time in your brand - Share of love — invest feelings in your brand ### 5. Repurpose UGC into social proof gold In the click and deliver era, it’s a challenge for brands to replace the high touch experience and excitement that is naturally experienced when shopping in-store. It is easy for retailers to use social media to maintain that brand connection during the post-purchase journey by leveraging user-generated content. One example is called the “unboxing” moment. Retailers often include a personalised note or free gift with purchase and request shoppers to upload a picture to social using a hashtag. This level of engagement gets consumers talking about your products on multiple channels. Retailers can also do this in more subtle ways, for example making their packaging worthy of social media. We recommend [Better Packaging Co](https://www.betterpackaging.com/) who are experts at sustainable packaging and can help you deliver a great experience for both your customers and planet! ### 6. Deliver exceptional fulfilment, every time As customers are quick to share their post-purchase experience on social platforms, delivering an exceptional and consistent post-purchase customer experience is more important than ever. Starshipit’s [fulfilment automation software](https://starshipit.com/fulfilment-automation.md) gives you one dashboard to manage all your couriers and [easily integrates with your eCommerce platform and inventory software](https://starshipit.com/integrations.md) to automatically pull through orders (no more cut and paste). You can print shipping labels, manage returns, and automate time-consuming tasks, saving you up to [80% in handling time](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md). Most importantly for social commerce, you can send automated post-purchase [customer notifications and use branded tracking pages](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking) to build loyalty. ### Download The Ultimate Retailer's Guide to Selling on Social If you're new to using social media to grow your business or you're looking to optimize your current methods, then [download our new eBook](https://info.starshipit.com/the-ultimate-retailers-guide-to-selling-on-social). We offer everything you need to know when selling on social media in an easy-to-follow guide. You will gain insights into key trends, and we give you a breakdown of each social platform along with suggested tools and a framework to develop your social commerce strategy. ## Ready to start automating? ## https://starshipit.com/blog-content/6-ways-retailers-can-win-with-fulfilment-this-black-friday-cyber-monday # 6 tips for retailers to win during Black Friday (and Cyber Monday) Welcome to the busiest time of the year. Use our 6 point checklist to make sure you've got all the boxes ticked this Black Friday and Cyber Monday. Canonical URL: https://starshipit.com/blog-content/6-ways-retailers-can-win-with-fulfilment-this-black-friday-cyber-monday **Summary:**_ Retailers can win Black Friday and Cyber Monday by preparing the storefront, checkout and fulfilment workflow before orders surge. Prioritise fast site speed, automated dispatch, clear returns messaging, address validation, delivery notifications and memorable unboxing moments so more sales turn into reliable deliveries._ **Is your online store and fulfilment team ready for the busiest and most exciting sales season of the year?** Firstly, make sure you have these important dates in your calendar. There are two global sales over four days, starting with Black Friday (26 Nov) and ending on Cyber Monday (29 Nov). Sales numbers hit record highs every year, with Australian shoppers each [buying an average of 4 products](https://black-friday.global/en-au/). ### Black Friday 26 November 2021 & Cyber Monday 29 November 2021 Let’s look at how we can get you and your online store, ready for the busy sales season. ### 1. Ensure your store’s download speed is sales-fast! Your online store must keep pace (or ahead) with the savviest of digital users. The 2021 consumer browses multiple websites before deciding to make a purchase. To help retailers shopping experiences that meet the customers’ expectations, Google has published a guide of “web vitals”, a set of best practice benchmarks. It’s hard to know how this impacts our revenue until we work it out. Below, [Portent explains](https://unbounce.com/page-speed-report/) how much money you gain or lose for each second the page takes to download. If 100 people visit your website for a $50 product, this illustrates the difference in earnings: - <1 second for 1st page $405.50 (8.11% conversion) - <1 second for 2nd page $316.00 (6.32% conversion) - <2 seconds for 2nd page $232 (4.64% conversion) ### 2. Automation keeps orders moving out the door During busy sales times, your priority is getting orders out the door and into the hands of their new owners. **With fulfilment automation software, your team could save up to ****[80% of their time by automating fulfilment](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md)**** tasks** such as generating labels, selecting couriers, validating addresses, custom forms and sending tracking notifications. Removing manual tasks eliminates human errors, which keeps your orders moving. As your order volumes increase, automation will be the reason you’re able to continue to dispatch orders. ### 3. Display returns policy at checkout **To minimize cart abandonment, clearly display your simple returns policy during checkout. **At this moment, customers want reassurance that they can easily return an item. You can implement a very easy returns policy using Starshipit, which provides an easy-to-use self-service shipping label generator. The shopper simply emails their reason for returning the item and they are sent a printable shipping label they can then use to return the parcel. It’s that easy to manage returns. ### 4. Address validation & the cost of an incorrect address On the list of things people are good at, remembering addresses is not up there with having opposable thumbs. **An incorrect address is an honest mistake, but also a costly one.** A parcel sent to an incorrect address incurs redirection fees, manifest fees and most costly of all, your store may get a bad review or mention on social media (60% of millennials share poor post-purchase experiences on social media). Thank goodness this can all be avoided by simply auto-validating addresses. The [address validation feature](https://support.starshipit.com/hc/en-us/articles/360001233215-Validate-shipping-addresses) flags incorrect addresses and highlights suggestions. This level of detail ensures you increase first-time deliveries whilst delivering a great customer experience. ### 5. Build loyalty with delivery notifications According to an IBM study the post-purchase experience is what will determine if your customer shops with you again. It also costs five times more to win a new customer than it costs to retain an existing one. So, it makes sense to focus on delivering an exceptional customer experience along the post-purchase journey. **[ 76% of customers](https://www.salesforce.com/au/resources/research-reports/state-of-the-connected-customer/?d=7013y0000029ku0AAA&nc=7013y0000029ku5AAA)**** want to be updated along the post-purchase journey,** by automating delivery updates, you can send [customisable tracking notifications](https://starshipit.com/blog-content/2020/04/14/how-to-brand-the-online-shopping-delivery-experience-and-why-its-a-good-idea.md) at five different stages of the delivery journey. You can personalise these notifications to include cross selling, social media handles and even high-value content. For example, you could include tips on how to wear/use their purchase. These updates win loyalty and reduce “where is my order?” queries to free up your customer service team. ### 6. Unboxing moments are social proof gold In the click and deliver age, how can brands recreate and leverage the excitement of customers receiving their new item?** Called the “unboxing” moment. **Our tip is to simply ask your customers with a message or card in their parcel. In exchange, they will receive a voucher for their next purchase at your store. This will help create social proof and get consumers talking about your products on multiple channels. Remember, if you use customised packaging to showcase your brand’s sustainability values. Our friends at [Better Packaging Co](https://www.betterpackaging.com/) are the experts at sustainable packaging and they can help you with this. ### Deliver exceptional customer experiences with fulfilment automation Looking for a smarter way to ship? Shipping automation software, Starshipit, integrates with Couriers Please, to help retailers ship more orders to more customers. Starshipit gives you one dashboard to manage all your orders and easily integrates with your eCommerce and inventory software. You can print shipping labels, manage returns, and use automations to complete time-consuming tasks, saving you up to 80% in handling time. Sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) (no credit card details required) ## Ready to start automating? ## https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable # 9 ways to make your shipping more sustainable Here are our top 9 ways to improve the sustainability of your supply chain while improving your customer experience by aligning values. Canonical URL: https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable **Summary:**_ More sustainable shipping starts with practical choices across sourcing, supplier expectations, bulk ordering, last-mile impact, carbon offsetting, courier selection and packaging. Pick the changes that fit your products and customer promise so sustainability becomes operational, not just a brand claim._ **This guest blog was written by Trevor Topfer, Marketing Manager at ****[Better Packaging](https://www.betterpackaging.com/?utm_campaign=blog_swap&utm_medium=blog&utm_source=starshipit)****, a sustainable packaging solution that supports eCommerce and retail.** Recent research indicates that over half of consumers would be “more willing to purchase from a retailer who offered more sustainable packaging or shipping options.” Over half! To date, most companies’ sustainability focus has been on how their products are made and what from, but your entire supply chain should in fact be considered ripe for ‘greening’. New eCommerce players entering the market are leading with their focus on Corporate Social Responsibility (CSR) as a point of difference winning market share from their less sustainably-minded incumbents. From the sourcing of raw materials, shipping those raw materials to a factory, manufacturing of the product, packaging, and then shipping to your distribution centre, potentially repackaging that product before shipping it to your customer, how it gets used and finally disposed of at the end of its lifespan. There are a lot of opportunities in the product life cycle to reduce the environmental impact. Some of the fastest, simplest and most cost-effective aspects of this lifecycle that can be impacted are in the supply chain. The shipping of raw materials and product is notorious for using single-use virgin plastics, however, there are a wide variety of alternatives that can reduce the overall impact. **Here are our top 9 ways to improve the sustainability of your supply chain while improving your customer experience by aligning values…and maybe even improve your bottom line.** ### 1. Source raw materials as close to your factory (or vice versa) as possible. This one might not be possible, but it is worth investigating since the impact this will have on your carbon footprint (and often the cost of production) can be enormous. Is there a factory closer to the source of your raw materials that could produce that product; thereby reducing the amount of shipping required in production? What about the other way around? ### 2. Demand more sustainable practices from your suppliers or send them more sustainable materials for use on your products. CASE STUDY: [Mister Zimi](https://misterzimi.com/) are a medium to large eCommerce business producing resort-wear style women’s clothing. They have a strong focus on sustainability and are actively finding ways to reduce their impact and align with the demand from their customers for more sustainable products. During their quest to reduce their overall impact, they wanted to reduce (or remove) the use of single-use, virgin plastics from their supply chain. Their factories in Asia were shipping their garments all over the world individually wrapped in plastic garment bags (to protect them). They recognised that garment bags were performing an important role (since ruined product is far more environmentally damaging and wasteful than the plastic garment bag itself) so set about sourcing an alternative to virgin plastic poly bags. They sourced [compostable garment bags](https://www.na.betterpackaging.com/collections/garment-bags/products/compoly-bags) that are now shipped directly to their Asian manufacturers so they can use them instead. ### 3. Ship in bulk – order more stock less often to reduce the amount of shipping required. Matching supply with demand in multiple markets is an ongoing dance for every business. Having just the right amount of stock in each warehouse at any given time is challenging. Maximising cash flow through accurate forecasting can be fundamental to most businesses. As most eCommerce businesses know, having to short-order and fast ship product to individual warehouses can be very costly, not to mention how carbon-intensive air freight is! Whilst it may not always be possible, ordering in bulk and shipping stock less often can make an enormous impact on your CSR goals. Alternatives now exist for plastic pallet wrap. Compostable bio-based wrap can be a direct swap and reusable pallet wrap is a great sustainable option too. Google ‘reusable pallet wrap’ to find suppliers in your part of the world. ### 4. Reducing Last Mile Shipping Impact Another example of shipping in bulk is to offer larger quantities to your customers. For example, the Zero Waste Cartel only offer their [bamboo toothbrushes in packs of ten](https://zerowastecartel.com/collections/stocking-stuffers/products/bamboo-toothbrush?variant=16935020953689), reducing the need to ship them in singular or small quantities (more often). While you may need to offer Express Shipping as an option, be aware of the additional footprint associated with this service. Express Shipping often means that parcels aren’t consolidated into larger trucks and efficiencies in the courier network aren’t maximised. Returns also have an impact; it’s another courier trip and potentially more packaging. Is there a better way to manage returns (see below!)? ### 5. Carbon Offsetting Arguably one of the easier and faster ways to reduce your footprint is to purchase carbon credits to offset your impact. There are several services now available (like [Carbon Fund](https://www.carbonfund.co.nz/)) that will help you determine the right amount of offset. If the cost of offsetting eats too far into your margins, try offering this at checkout for an additional fee. You will be surprised how many of your customers are willing to pay a bit extra to reduce the impact of their purchase. Note: Do your research before choosing your carbon offset provider. Try to find an organisation that supports programmes that align with your brand and ensure they are operating ethically with your (or your customer’s) money. ### 6. Choose Eco-Friendly Shipping and Fulfilment Partners There are many shipping and fulfilment partners out there offering environmentally friendly options. FedEx, for example, has its [Earth Smart initiative](http://www.fedex.com/sc/about/sustainability/earthsmart.html). This helps them to be environmentally conscious with its fuel-efficiency, sustainable packaging, and green vehicle options. UPS also offers [sustainable shipping and fulfilment solutions](https://about.ups.com/us/en/our-impact/sustainability.html) with eco-friendly packaging options that include reusable envelopes and an environmentally friendly packaging program. Plus, you can look for shipping and logistics companies that are certified with [SmartWay](https://www.epa.gov/smartway), an EPA program focused on reducing fuel consumption and increasing efficiency. ### Packaging Take a moment to review the packaging for your product. Where is it sourced? How is it made? How much plastic is being used? Is it virgin plastic or recycled? When it comes to negative environmental impact, product packaging is often one of the biggest offenders. eCommerce businesses are often more focused on aesthetics and customer experience rather than reducing environmental impact. However, the growing demand for sustainable packaging is driving consumer purchasing behaviour. Here are 3 ways to reduce the impact of your packaging. ##### 7a. Reduce the amount of packaging CASE STUDY: [Flora & Fauna](https://www.floraandfauna.com.au/) is a great example of an eCommerce business whose product packaging doubles as the mailer itself. Rather than putting a box inside a mailer, they simply put the shipping labels directly onto their packaging and send it to their customers. ##### 7b. Reduce the size of your packaging CASE STUDY: The [Smile High Club](https://smilehighclub.co/) supply [high-end sonic toothbrushes](https://smilehighclub.co/products/sonicpro) on a subscription service. They were determined to minimise the amount of packaging required to get their product into the hands of their customers. Working with their manufacturers, they altered the packaging production process to utilise recycled stock and reduce the overall size of the packaging with (almost) no wasted space. Through their subscription process, they have managed to further reduce packaging by supplying replacement heads in a separate small box. The benefits of this mean they can ship more product in each order reducing their overall cost of goods and less packaging has reduced the cost of shipping to their customers. ##### 7c. Use compostable and/or reusable mailers. [Eco-friendly compostable mailers](https://au.betterpackaging.com/collections/mailers) are readily available. The [Better Packaging Co](https://betterpackaging.com/) have a broad range of off-the-shelf options that you can simply swap for your current mailers. They also offer custom packaging to suit your branding or product requirements. This B Corp is the world’s leaders in sustainable packaging and has lifted the game with their 120% carbon off-set (carbon negative, climate-positive) [certified home compostable mailers](https://au.betterpackaging.com/collections/mailers). [Circular or Re-usable Mailers](https://www.na.betterpackaging.com/products/swop): We know that many eCommerce fashion retailers offer a free returns policy as part of their sales process. This encourages shoppers to buy two of the same item (in different sizes), so they can simply return the one they do not want. With reusable mailers, the environmental impact of this process can be massively reduced. Reusable mailers are likely to become the future of packaging since they can be used over and over, refurbished and re-introduced to the market, again and again, making them a truly circular option. **Reusable packaging is particularly suitable for businesses operating the following models:** - Internal intra-company deliveries - Rental or subscription service models - Brands with a high rate of online returns - Brands with an offline presence wanting to increase foot traffic (when a customer returns packaging in-store) and in-store purchasing Help your customers further reduce the impact of your mailers, by educating them around composting them properly or by providing them recycling options such as The Better Packaging Co’s [bcollected network](https://betterpackaging.com/pages/sustainability). ### 8. Go digital Reduce paperwork by opting for digital processes – such as invoices, packing slips, tracking numbers and the like. There are barcode/QR code-driven options available throughout the supply chain that will massively reduce unnecessary paper. Review the processes involved in your product lifecycle and see if you can find ways to remove paperwork completely. Email or SMS communications for tracking items, barcode or QR code scanning for logistics, digital signage/advertising over paper billboards, email marketing over snail mail, the list goes on and on. Automate as much of the fulfilment process as possible. Using [fulfilment automation software](https://starshipit.com/home.md) can massively reduce the man-hours and waste associated with your supply chain. ### 9. Know your impact If you aren’t measuring your impact, how do you know if your CSR efforts are achieving the outcomes you want? By measuring the impact of your items, you can track your progress against your goals and communicate this confidently to your customers. There are several providers in the market offering a straightforward way to measure your carbon footprint and giving options to purchase offsets. We really like the simplicity of [CarbonClick](https://www.carbonclick.com/) who provide calculator tools to measure your impact and options for purchasing offsets. They are also offering carbon off-setting for individuals as well as business – pretty cool really. ### In summary If there’s one take-home message here it’s this: Start today with one thing. **Sustainability is a journey, not a quick fix.** It’s important to communicate what you are doing and what you plan to do. Take your customers and team on the journey with you. Have a long-term goal in mind and map the steps toward it. Do your research and talk to others who are also on their sustainability journey. Collaboration often makes things much easier and helps to avoid pitfalls. Again, just start. there’s never been a better time. ## Ready to start automating? ## https://starshipit.com/blog-content/a-break-in-themarket-with-nzs-new-online-shopping-platform # A break in 'TheMarket' with NZ's new online shopping platform Starshipit has partnered with NZ’s fastest growing online marketplace, TheMarket. Find out how you can plug & play and convert more sales this holiday season! Canonical URL: https://starshipit.com/blog-content/a-break-in-themarket-with-nzs-new-online-shopping-platform **Summary:**_ TheMarket with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ Looking to take your online store a step further? **Starshipit has partnered with NZ’s fastest growing online marketplace, ****[TheMarket](https://themarket.com/)****. **Find out how you can plug & play and convert more sales this holiday season! ### New Zealand’s version of Amazon Launched in August this year by The Warehouse Group, [TheMarket](https://starshipit.com/partner/themarket.md) is New Zealand’s own lifestyle-focused online shopping experience. Similar to eCommerce sites like The Iconic, it features a curated range of new products from international, local, and niche brands. TheMarket has a wide range of products including fashion, toys, electronics, books, sports items, and designer goods. Currently, offering 1500+ brands with new additions every week, it aims to create a shopping ecosystem like Amazon and be the first place people go to when they want to buy. TheMarket offers interest-free instalment payments via PartPay, tracked shipping and free returns. As the first big local competitor to international eCommerce giants like ASOS, The Iconic, and Amazon, TheMarket has rattled New Zealand's traditional retail market. > “TheMarket is a curated lifestyle marketplace with a broad range of categories from over 1700 international, local and niche brands including Cotton On, Città, Toyco, Snappy and many more to come. With shopping guides and articles galore, customers will gain the inspiration they need to make their next online purchase a goodie, plus there is the added convenience of being able to click and collect at Marketpoint locations across NZ.Over the coming months, we’ll see TheMarket shape up to be a strong contender for the Christmas/Cyber trading period as we venture into new categories, roll out over 100 more MarketPoint locations, and launch our subscription programme which will allow customers to enjoy free shipping just in time for the holiday season.” — Sarah Gunn, GM Trading, TheMarket ### Starshipit ❤ TheMarket **Starshipit can seamlessly integrate with your store on TheMarket pulling order information from your eCommerce platform, like Shopify. **Taking it a step further, Starshipit will recognise your SBM (Shipping by Market) codes and automatically print labels using TheMarkets courier accounts. Combined with TheMarket’s own shipping rates and Starshipit’s automatic label generation, you can take advantage of excellent rates, save time, cut shipping costs, and convert more sales. Popular brands such as [Princess Polly](https://www.princesspolly.com/) and [Tony Bianco](https://www.tonybianco.com/) are already using the winning combo of Starshipit and TheMarket to sell their products. You get the exposure; the customer gets the products and a good experience. What’s not to love? [Contact us](https://starshipit.com/contact-us.md) today and we can help you get set up with the click of a button. Be sure to mention ‘TheMarket’ in your message. ## Ready to start automating? ## https://starshipit.com/blog-content/announcing-starshipits-expansion-into-the-uk-ecommerce-market # Starshipit expands into the UK eCommerce market Launching into the UK market, Starshipit now offers integrations with leading European couriers. Find out what this means for you and your business. Canonical URL: https://starshipit.com/blog-content/announcing-starshipits-expansion-into-the-uk-ecommerce-market **Summary:**_ Starshipit's UK eCommerce expansion gives local retailers access to shipping automation built around courier choice, platform integrations and delivery updates. It is most useful for teams that want to connect stores, couriers and fulfilment workflows while keeping support and setup closer to the UK market._ Launching into the UK eCommerce market, Starshipit now offers integrations with these leading European courier companies. ### Royal Mail ### DPD ### DHL eCommerce ### Deutsche Post ### DHL Express ### SEKO Logistics ### We're in a growth phase **With the expansion, we now cater to online retailers across Australia, New Zealand, Asia, and the UK.** As a business, we’re focusing on growing numbers so we can meet the needs of our international customers. With the appointment of a new UK-based sales manager, [Mark Cooper](https://uk.linkedin.com/in/markstarshipit) and ten new hires in the past six months, we’re taking Starshipit to the next level. ### What does this mean for you? **By connecting your couriers and sales channels to Starshipit, you can now use the platform for your business on an international scale.** If you're an Australian retailer with European expansion plans, you can now easily integrate your European stores into your Starshipit account. With the new integrations, European couriers can now make their services widely available to retailers and enable them to meet increasing consumer demands for innovative services like on-demand delivery, parcel tracking and real-time shipping rates at checkout. Having a robust shipping process is top of the list for many retailers as they look at technology to improve efficiency and drive-down costs. Using our fulfillment platform optimises these services, helping retailers to better meet consumer expectations. ### Integrate with 25+ eCommerce platforms In addition to a range of couriers, we integrate with 25 different eCommerce platforms, the biggest ones being Shopify, WooCommerce, Adobe Commerce and BigCommerce. > “We’re targeting anyone who is looking to solve a problem. The great thing about Starshipit is that it’s very configurable, customisable and niche. The couriers and platforms we support are used all over Europe and across the world. We’re thrilled to enter the UK market and to now be providing UK retailers with the same growth opportunities to optimise their shipping process.” — Mark Cooper, UK Sales Manager ### Contact us or sign up for a [FREE 30-day trial](https://starshipit.com/free-trial.md) Visit [www.starshipit.com/uk](https://starshipit.com/contact-an-expert-uk.md) for more information or for step-by-step instructions on how to integrate your Starshipit account with the new couriers, head on over to our [Support Centre](https://support.starshipit.com/categories/couriers). ## Ready to start automating? ## https://starshipit.com/blog-content/apps-and-integrations-that-help-simplify-your-shipping-process # Apps and integrations that help simplify your shipping process You’ve got your shipping software – now learn how you can take it further with the right mix of integrations, with everything from eCommerce to couriers. Canonical URL: https://starshipit.com/blog-content/apps-and-integrations-that-help-simplify-your-shipping-process **Summary:**_ Shipping apps and integrations simplify fulfilment when they connect store, courier, inventory, warehouse, tracking and returns data. Build a stack that removes duplicate work, keeps order information accurate and lets teams manage dispatch without jumping between disconnected systems as order volume grows._ ### Why it’s important to get your apps and integrations right Consider the magic of the shipping process from the eyes of your customers. They place an order for a product online, typically pick from a range of shipping options and then receive their package soon after. To them, it seems simple and effortless. After all, as science fiction writer Arthur C. Clarke once said, “Any sufficiently advanced technology is indistinguishable from magic”. With [eCommerce shipping](https://www.shopify.com/nz/blog/shipping-and-fulfillment), there’s often always a bespoke shipping solution powering the shipping process and shaving hours off order times every week – not to mention hours of staff time. But even the best shipping apps need some help, however, and that’s what we’re going to explore in this article. **We’re going to look at why it’s so important to power your ****[shipping solution](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md)**** with the right apps and integrations.** ### What does a good app or integration look like? Unfortunately, there’s no rule for what a [good shipping app or integration](https://starshipit.com/blog-content/the-best-ecommerce-store-integrations.md) looks like. Depending on the needs of your business, the ideal app or integration for your bespoke shipping app will differ. However, there are some guidelines you can keep in mind when assessing different options. Apps and integrations should easily integrate with your chosen shipping solution. Or, if a simple integration isn’t available, they should offer an API so you can build the bridge yourself. It’s also worth doing some research. What are the reviews like for the app or integration you’re looking for? How well does it work with other types of software or platforms? It’s worth looking at Shopify integrations to gauge how useful a particular offering is. Chances are, if it’s on the [Shopify App Store](https://apps.shopify.com/starshipit/reviews), it meets a minimum quality bar and you’ll be able to read reviews. ### The shipping process tech stack While we think Starshipit comes close, there’s no magic solution to handle the entire shipping process for your business. **Even the best shipping apps require integrations and other apps to round out your bespoke shipping app and create a powerful shipping process.** What do we mean by this? Well, a great shipping strategy requires a shipping tech stack – meaning you have a powerful shipping app which you take even further by plugging in other apps and integrations. You might integrate your shipping app with your eCommerce platform so that whenever a customer buys a product, the order immediately appears in your shipping app. Then, you could integrate with several courier partners to give your customers a choice at checkout, and to automate the process of getting your orders out to customers. But don't just limit yourself to eCommerce platform and courier integrations – the right shipping software should be able to link up with the other core pieces of software you use every day. Whether it’s your accounting platform, warehouse management tool or even your transport management system, when your software is communicating, you’ll find everything runs much more smoothly. The core idea here is interoperability. You should be able to take the best shipping app for your business and mix and match other pieces of software as your business evolves. Your software needs will evolve as you grow, and your shipping solution should never be the bottleneck. ### Apps and integrations to help your shipping process **With all this mind, which apps and integrations should you focus on to empower your bespoke shipping app?** This is where things get a little tricky. An eCommerce app that works for one small retailer may not work for a drop shipper. WooCommerce might be a good option for a business with a little more technical know-how, whereas another business might be better off with Amazon. Basically, there’s little point making specific recommendations on apps and integrations for your business. Instead, we’re going to explore some of the main categories that we think you should consider. Starshipit customers will also know that they can get in touch with us at any time to talk through the integrations that might work for their business. - Starshipit We need to start off with the core piece of software. While there are several shipping apps available, we truly believe [Starshipit](https://starshipit.com/home.md) is the most flexible and interoperable option for businesses of all ages and stages. Starshipit has a massive number of integrations, and also includes a dynamic API to integrate with any piece of software your business requires. With Starshipit, you’ll have a reliable foundation for your shipping process. - Courier integrations You’ve got your shipping app set up – now it’s time to integrate your couriers. Being able to negotiate your own courier rates and then integrate your couriers with your shipping app allows you to simplify your shipping process. You can create rules for location, weight, SKY and shipping method to easily automate your delivery processes. - eCommerce integrations Next, you need to plug your eCommerce platform in. In doing so, you can automate the order process. Whenever a customer places an order, you can automatically move it across to your shipping platform. With Starshipit, you can even bulk print shipping labels and complete shipping documentation – this works even for international shipments! - Inventory and warehouse management You’ve now got your shipping platform, couriers and eCommerce platform talking to each other. It’s time to round out the set by pulling in your inventory and warehouse management systems. In doing so, you’ll have a complete view of your entire shipping process, and be able to easily identify areas of improvement and bottlenecks. - Accounting platforms Lastly, integrating an account platform can give you that much more detail with respect to the financial side of your shipping operations. As we mentioned above, it’s all about visibility. And what about that one piece of software that never seems to be supported? That’s where a dynamic API comes into play. [Simple integrations](https://starshipit.com/integrations.md) with your bespoke shipping app are undoubtedly the easiest way to go, but a robust API means you can integrate whichever piece of software you require with your shipping platform. ### Wrap up No matter which apps and integrations you choose to power your shipping process, make sure you’ve got a powerful shipping solution at the heart of it all. While it’s true that every stage of the eCommerce journey matters for your business, shipping is the part that matters most for your customers. Get the shipping process right and you’ll create loyal customers that will want to return to your business time and again. Take Starshipit for a spin [free for 30 days](https://starshipit.com/free-trial.md) and see just how well it works with the other apps and services you rely on every day. If you’ve got any questions, we’d love to talk to you. ## Ready to start automating? ## https://starshipit.com/blog-content/are-you-a-fastlabel-customer-switch-to-myfastway-api-ship-faster # Are you an Aramex customer? Switch to myFastway API & ship faster Learn about connecting your Starshipit account with the new and improved myFastway API. MyFastway API is Fastway’s new self-service, digital label system. Canonical URL: https://starshipit.com/blog-content/are-you-a-fastlabel-customer-switch-to-myfastway-api-ship-faster **Summary:**_ Aramex customers can use the myFastway API through Starshipit to book shipments, print labels and access supported courier services faster than older FastLabel workflows. Check the API features, availability and Starshipit setup before switching fulfilment processes at higher shipping volumes._ ### What is myFastway API? **Connect your Starshipit account with the new and improved myFastway API.** MyFastway API is Fastway’s new self-service, digital label system that makes it easier to send and manage your parcels. The new API streamlines your operations and lets you achieve efficiency when running your business through online accounts and delivery orders. MyFastway gives you access to features such as: - Real-time online parcel track and trace - Multiple parcel tracking - Automatic label printing - Quoting - Requesting parcel pickups ### Starshipit + myFastway API You can now set up myFastWay as a courier service in your Starshipit account. Simply register or log in to your myFastway account and create your API Key. You can copy this information straight into Starshipit and you're good to go. MyFastway takes away the hassle of manually requesting and activating your API Key. Connect your Starshipit account and automate your journey – from when an order is placed in your eCommerce platform, to printing your labels and feeding order updates from Starshipit. ### Key features of myFastway API - **Wallet functionality: **Upload money to your account and draw down as required. - **Printer compatibility:** Connect and print to any printer. - **Manifest import: **Bulk import of consignments. - **Single label printing: **No need to purchase books of labels for a specific service or region. - **Batch printing:** Print a selection, or all, of your consignments. ### How does myFastway API work & where is it available? Whether you're a new customer or an existing Fastway user, [signing up for myFastway](https://identity.fastway.org/Account/Register) is easy. Create an account using your email address, Facebook account, or your Google account. If you're an existing Fastway customer, you may need to contact your local depot to switch over to the myFastway platform. Once you've registered, upload funds to your wallet where you can view all your credit and debit activity, as well as any consignment details. Finally, connect to your Starshipit account and you're ready to ship! MyFastway is currently available in Australia and New Zealand.Check out our [support article](https://support.starshipit.com/hc/en-us/articles/204485635-Set-up-Fastway-as-a-courier) to learn how to integrate your Starshipit account with myFastway. ## Ready to start automating? ## https://starshipit.com/blog-content/australia-post-contact-requirements-2026 # Australia Post recipient contact requirements postponed until 2027: What retailers need to know Australia Post has postponed its recipient email or mobile requirement until 2027. Learn what retailers should check while there is more time to prepare. Canonical URL: https://starshipit.com/blog-content/australia-post-contact-requirements-2026 **Summary:**_ Update: Australia Post has postponed its recipient contact details requirement for most domestic manifested parcels sent through an eParcel Contract or MyPost Business. The change is no longer going ahead on _**_Tuesday 4 August 2026_**_ and is now expected in 2027, giving retailers more time to check order sources and fix any missing recipient email or Australian mobile details._ **Update, 28 July 2026: Australia Post has advised this change is no longer going ahead on Tuesday 4 August 2026 and has been postponed until 2027. We’ll update this article again when a new enforcement date is confirmed.** If Australia Post is part of your daily shipping setup, a missing email address or mobile number could stop a label from being printed once the postponed recipient contact details requirement takes effect. Australia Post has advised the requirement is no longer going ahead on **Tuesday 4 August 2026**. It has been postponed until 2027, when most domestic manifested parcels sent through an eParcel Contract or MyPost Business are expected to need an accurate recipient email address or Australian mobile number. For many retailers, these details will already be collected at checkout and imported into Starshipit. The higher-risk orders are usually the ones created outside the standard checkout flow: B2B, wholesale, marketplace, ERP, CSV, 3PL and manual orders. The good news is there’s now more time to check your setup. Once the requirement takes effect in **2027**, missing or incorrectly formatted recipient details may trigger an error when you try to print an affected label in Starshipit. Read on to learn what’s changing, what to check before **2027** and how to fix missing recipient details in Starshipit. ### Table of contents - **At a glance** - **What is changing with Australia Post recipient details?** - **What should retailers check ahead of the ****2027**** change?** - **How to check and update recipient details in Starshipit** - **Frequently asked questions** ### At a glance ### What is changing with Australia Post recipient details? Once the postponed requirement takes effect in **2027**, most domestic manifested parcels sent through an eParcel Contract or MyPost Business are expected to need: - An accurate recipient email address, or - An accurate Australian mobile number. You only need to provide one, not both. Without either detail, you may not be able to create a consignment, print a label, pay for postage or submit a manifest. The requirement covers services including Parcel Post, Express Post, Metro and On Demand. It also applies to parcels addressed directly to a Parcel Locker. StarTrack and eParcel Returns are excluded. The change was originally planned for **31 May 2026**, then moved to Tuesday 4 August 2026. Australia Post has now advised it is postponed until 2027. ### Why is Australia Post making this change? Australia Post needs accurate contact details so it can notify recipients when a parcel is ready to collect from a Parcel Locker or Post Office. This can happen when the parcel is addressed directly to a Parcel Locker or when a delivery cannot be completed at the original address. If Australia Post does not have an accurate email address or Australian mobile number, the recipient may not receive the information they need to collect the parcel. For retailers, the operational risk is simple: a missing contact field can turn into a delayed label, a delayed dispatch, or a customer collection issue. ### What happens if recipient details are missing? If an accurate recipient email address or Australian mobile number isn’t provided, you may not be able to create a consignment, print a shipping label, pay for postage or submit a manifest. The point of failure may depend on the service and how the shipment is created. Missing or invalid details can interrupt label printing, consignment creation, payment or manifest submission. A populated field may not be enough. Australia Post also needs the contact detail to meet basic format requirements, so incomplete email addresses, landline numbers in mobile fields or placeholder details can still cause problems. ### Where are retailers most likely to find gaps? Many business-to-consumer retailers already collect an email address or mobile number at checkout. The bigger risk is orders created outside the usual checkout flow, including: - B2B and wholesale orders where the record has a business name and office phone, but no direct recipient contact - Manual orders created by customer service, wholesale or warehouse teams - CSV imports where recipient email or mobile fields are missing, renamed or mapped incorrectly - ERP, inventory management, marketplace or custom integration orders that do not pass contact details into Starshipit - Repeat orders created from saved customer records that are missing current contact details - Accelerated or third-party checkout flows where phone or email capture is optional - Orders sent to a 3PL where the retailer’s source data does not include recipient contact details A useful first check is to pick one recent Australia Post order from each source and confirm the recipient email address or Australian mobile number appears in Starshipit before the shipment is created. ### What should retailers check before **2027**? Use this checklist while there is more time to prepare: - **Check every order source:** Make sure recipient email or mobile details are captured across checkout, marketplaces, ERP systems, CSV imports and custom integrations. - **Focus on high-risk orders:** Pay closer attention to B2B, wholesale, saved, imported, manual and 3PL orders. - **Check the details in Starshipit:** Open sample orders and check the recipient’s details appear in the Email field or Phone Number field. - **Test a few shipments:** Process sample Australia Post orders from each source. - **Watch for errors:** Monitor failed consignments, label errors and manifest issues. - **Avoid inaccurate details:** Don’t use placeholders, sender details or contact information you know is wrong. ### How to check and update recipient details in Starshipit For many eCommerce orders, the recipient’s details will already be collected at checkout and imported into Starshipit with the order. Check that an accurate recipient email address or Australian mobile number appears in the order’s Receiver details. ### How to add or update recipient details manually If the details are missing: 1. Go to Orders and open the order. 1. Click the pencil icon next to the Receiver section. 1. Enter the recipient’s phone number or email address. 1. Click Save in the edit window. 1. Click Save again on the order to confirm the changes. [Learn more about updating an order in Starshipit.](https://support.starshipit.com/articles/206705203-update-an-order) If you use CSV imports or custom integrations, check that the contact details map into the correct fields in Starshipit. The information needs to reach the order’s Receiver details to avoid label errors. **Starshipit tip** If you ship to the same customer regularly, save their phone number and email address in the Address Book so you can reuse the contact on future orders. ## Frequently asked questions ### When do Australia Post recipient contact details become mandatory? The requirement is postponed until **2027**. The change was originally planned for **31 May 2026**, then moved to Tuesday 4 August 2026. Australia Post has now advised it is not going ahead on that date. ### Do I need to provide both an email address and mobile number? No. You need to provide an accurate recipient email address or Australian mobile number. You can provide both, but both aren’t required. ### Which Australia Post services are affected? The requirement applies to most domestic Parcel Post, Express Post, Metro and On Demand shipments sent through an eParcel Contract or MyPost Business. It also applies to parcels addressed to Parcel Lockers. ### Does the requirement apply to StarTrack? No. Recipient contact details aren’t mandatory for StarTrack shipments under this change, although Australia Post recommends providing them. ### Does it apply to eParcel Returns? No. The requirement doesn’t apply to eParcel Returns. ### What happens if contact details are missing? If you’re a Starshipit customer, you won’t be able to print a label and will see an error message until a valid email address or Australian mobile number is added. ### Where do I add recipient contact details in Starshipit? For eCommerce orders, the details may already be collected at checkout and imported into Starshipit. Check that the recipient’s information appears in the order’s Email or Phone Number field. For manually created orders, enter it directly into the relevant field. ### Can I provide recipient details without Australia Post sending tracking notifications? Yes. Review the **Enable Email Notification for Tracking** and **Enable Mobile Notification for Tracking** settings, then choose which notifications you want Australia Post to send. These settings don’t affect tracking notifications sent through Starshipit. Turning the settings off doesn’t remove Australia Post’s contact requirement, and Australia Post may still contact the recipient directly about delivery or collection. ### Get your order data ready ahead of the **2027** change For retailers already capturing and passing through accurate recipient details, the change shouldn’t create much extra work. The key is finding the orders that fall outside your usual checkout flow. Ahead of the **2027** change: - Check that affected Australia Post orders include a recipient email address or Australian mobile number. - Confirm the details appear in the correct fields in Starshipit. - Test a few shipments from each order source. - Review your Australia Post email and mobile notification settings. - Monitor label or consignment errors once Australia Post confirms and implements the new requirement. A quick review now can help you use the extra preparation time and avoid interrupted labels or delayed fulfilment later. ### Need help getting ready? Check your [Australia Post settings](https://support.starshipit.com/articles/115001354466-configure-australia-post-notifications) and test a few orders ahead of the **2027** change. If you need further help, chat to [**Barry**](https://support.starshipit.com/)[, our support assistant](https://support.starshipit.com/), or [submit a support ticket](https://support.starshipit.com/ticket) if you need help checking your Australia Post setup. ## Ready to start automating? ## https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution # How The Feather saves handling time with a multi-courier solution Read about how Australia’s largest plumage sellers save 80% handling time with Starshipit's multi-courier shipping solution – and how you can do the same. Canonical URL: https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution **Summary:**_ The Feather’s story shows how shipping automation can reduce manual fulfilment work while protecting the customer experience. Review the challenge, Starshipit setup and results to see which workflow changes could save time, reduce errors or support growth in a similar operation._ **The Feather is Australia’s largest seller and importer of the widest selection of feather plumes from around the world, including the ever-glamorous ostrich, peacock and pheasant plumes.** All sourced to the highest standard and a natural bi-product. > “We have less stress. I kick myself for not using Starshipit sooner!” The business is managed by the owner, Shelley Steinwede, who inherited The Feather from her mother-in-law over fifteen years ago, and Leanne Cotte, who has been working with Shelley for close on ten years. Leanne is responsible for getting all the orders out the door to their clientele who are mostly in Australia and New Zealand, with some orders coming in from international clients. ### The challenge: shipping feathers can be heavy going As fashion trends have shifted over the years, The Feather product line has evolved alongside these shifting demands. For example, as Leanne explains, “With the rise of the boho fashion look we decided to extend our product line to include dried flowers. We keep up with what our customers want, who are primarily in fashion and entertainment, and the wedding and crafts industries.” For a business that supplies so many glamorous events, it was particularly un-glamorous work having to manually process orders. “The main problem we were facing was the time it was taking us to process shipping labels. We would manually type in each of our customers address onto the [Australia Post eParcel system](https://starshipit.com/australia-post.md).” As orders increased, what didn’t increase were the number of hours in a day. “Some days we would have over 100 orders, so you can only imagine the time it would take me. There were also more errors, as it was easy to type in the incorrect address, so I was constantly under the pump to get all my shipments done before our postal pickup.” Another time-consuming task was ensuring that the delicate plumes and flowers were packaged safely as a lot of the orders were destined for high-end Great Gatsby parties or a dream wedding. > Top tip: You pay penalty fees for every parcel returned from an incorrect address, so ensuring all packages go out with correct addresses as much as possible will save you money. ### The solution: an easy-to-use shipping solution Leanne and Shelley would often wonder how big brands manage shipping high volumes every day. It seemed highly unlikely that they would also be sitting for hours manually processing thousands of orders one at a time. Eventually Shelley and Leanne reached breaking point and Shelley reached out to her network to find a shipping solution. A friend of Shelley’s recommended Starshipit as a multi-courier shipping solution that would easily plug into their online store. However, Leanne was resistant. She knew there had to be a better way, but she had worked out a system and didn’t want to disrupt the process, as slow as it was. > “I’m going to be very honest and say I wasn’t entirely sold when Shelley told me we were changing over, even when I knew the way I was currently doing shipping was not efficient. They implemented Starshipit and Leanne became an instant fan. **“Changing over to Starshipit was a gamechanger! I couldn’t believe how simple it was. What’s been amazing is how responsive the team are at Starshipit. I’ll be in the middle of orders and there will be some small issue, but I need an answer there and then as I wouldn’t be able to continue. So I would send an email and without fail I would get a reply within minutes and that usually solved the problem.”** At this stage, The Feather use the [label printing application](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.36639840.135640672.1655663649-1538484001.1646615388), but as Leanne becomes more familiar with the product features she realizes that there are even more ways that she could streamline her fulfilment process. ### The outcome: 80% saved in handling time Leanne is more than happy they started automating all shipping tasks with Starshipit, “We save 80% handling time, which means I have more time to focus on other areas of the business.” ## Ready to start automating? ## https://starshipit.com/blog-content/automate-shipping-labels # How to automate shipping labels to save time and money Learn how automated shipping labels can save time, reduce mistakes, and speed up order fulfilment with this guide to label automation for eCommerce retailers. Canonical URL: https://starshipit.com/blog-content/automate-shipping-labels **Summary:**_ Automate shipping labels by connecting store orders to a shipping platform, applying courier rules and generating the right label as soon as an order is ready to fulfil. Standardise package data, printer settings and tracking updates so teams save time and reduce dispatch errors._ Manual [shipping label](https://starshipit.com/shipping-labels.md) generation is a **hidden time sink** that eats away at your fulfilment speed and profitability. If you’re still printing shipping labels by hand, jumping between carrier portals, and hoping for the best, it’s worth asking: **how much time are you losing on each label?** And what’s [the real cost](https://www.shopify.com/nz/blog/fulfillment-costs) of all those small errors and delays? Label automation isn’t just for massive retailers with enterprise tech stacks. In fact, it’s **one of the fastest ways** smaller and mid-sized eCommerce businesses can **start working smarter**. This guide walks you through what label automation really is, how it works, and **how to get started without disrupting your current setup.** Let’s get straight into it. ### What is shipping label automation? Shipping label automation is exactly what it sounds like: the ability to **automatically generate and print shipping labels** as orders come in, without manual input. When you sell a product online, the customer’s address, order details and shipping preferences are already captured. With automation, **you don’t need to copy and paste** those into a carrier portal or check which service is cheapest. A [shipping automation platform](https://starshipit.com/fulfilment-automation.md) **connects your eCommerce store, your carriers, and your printer.** The moment an order is received, the platform automatically generates the right label, **pre-populating it with your customer details and carrier information.** It’s the difference between spending five minutes per order and **fulfilling hundreds of orders in a single batch.** Here’s a look at the **difference between manual and automated** shipping label generation. **1. Workflow challenge:** _Carrier selection_ - **Manual process:** Check rates by logging into different carrier portals - **Automated process:** View all rates in one platform and auto-assign the cheapest carrier **2. Workflow challenge:** _Label creation_ - **Manual process:** Copy/paste customer details into carrier system - **Automated process:** Label auto-generated and printed **3. Workflow challenge: **_Fulfilment speed_ - **Manual process:** Dependent on staff availability - **Automated process:** Streamlined and scalable **4. Workflow challenge:** _Risk of errors_ - **Manual process:** High – human error from data entry - **Automated process:** Low – accurate data pulled in directly ### How to automate your shipping labels (step by step) ### What you’ll need: To start automating your shipping labels, you **don’t need to rip out your existing systems** or start from scratch. In fact, most businesses can get set up in a few hours with the following: - **Your eCommerce platform** (like Shopify, WooCommerce, [BigCommerce](https://www.bigcommerce.com/) from the [Commerce product stack](https://www.commerce.com/) or Adobe Commerce) - **Carrier account(s)** – e.g. DHL, AusPost, NZ Post, Aramex - **A shipping automation platform** (like Starshipit) - **A label printer** – thermal printers are best for high volume Once you have these in place, it’s time to put your automation flow into action. ### How it works: ##### **Step 1:** Order comes in (from Shopify, WooCommerce, etc.) A customer places an order via your online store or marketplace. The order **automatically syncs to your shipping automation platform** using a direct integration. ##### **Step 2:** Shipping platform applies shipping rules Based on criteria like weight, destination, or order value, your shipping automation software **applies** **pre-set rules** (which you control) to choose the best shipping method. For example: - _Orders over $100 → Free express shipping with AusPost_ - _All international orders → DHL Express with customs docs auto-filled_ ##### **Step 3: **Shipping label is automatically generated and printed Once the carrier and service are selected, the **label is created and sent directly to your label printer. **There’s no need to copy order details to a carrier portal or manually initiate printing. **_Bonus:_** Batch printing For **high-volume operations**, batch printing is essential. Instead of printing labels one by one, you can **generate many labels in a single run** – perfect for busy sales periods or when working with multiple staff across the packing bench. ##### **Step 4: **Label is attached, parcel is picked up and delivered From here, it’s standard procedure: attach the label, lodge the parcel, and let the carrier do the rest. Your fulfilment is now** faster, more accurate, and easier **to manage at scale. ## Take manual label printing off your plate ### The hidden challenges of manual label generation Many retailers tolerate manual processes because they **don’t realise how much they’re costing** the business behind the scenes. It’s not just about the time it takes to print a label, it’s what that time costs in **delays, support tickets, and missed opportunities.** Let’s look at a few hidden challenges that come with manual label generation. ### 1. Logging into multiple carrier portals Manually managing labels often means **jumping between carrier portals,** logging in and out of different systems, and repeating the same steps over and over. It’s tedious, repetitive, and **introduces room for error.** ### 2. Copy-pasting customer addresses (and the risk of typos) Even small mistakes – like a swapped digit in a postcode – can lead to delays, lost parcels, or failed deliveries. And the more you’re manually entering information, the **more likely these mistakes become.** ### 3. Manually checking rates or services Without automation, there’s no easy way to compare carrier rates on the fly. You may end up choosing default or **familiar options that aren’t the most cost-effective** for that specific shipment. ### 4. Staff bottlenecks during peak periods [When sales spike](https://www.statista.com/topics/8714/black-friday-worldwide/), so does **the pressure on your fulfilment team.** If only one or two people are responsible for generating labels manually, they **become a bottleneck** for the entire dispatch process. ### 5. Increased chance of delays, wrong shipments, and support tickets Mistakes made during label creation don’t just stay in the warehouse; they create **knock-on effects for your customer experience. **That means more support tickets, more refunds, and lower customer satisfaction. ### The benefits of automated shipping labels Automating your shipping labels is a foundational move that unlocks faster fulfilment, **helps reduce shipping costs**, and simplifies [international shipping](https://starshipit.com/international-shipping.md). Whether you're shipping a few orders a day or hundreds, here are five key ways automation delivers real impact. ### 1. Save time on every order Manual label generation can take several minutes per shipment. Multiply that by 50, 100, or 500 orders a day and you're looking at [hours of lost time](https://web.archive.org/web/20250619102235/https://www.meteorspace.com/2025/06/03/hidden-fulfillment-costs-eating-profits/) – even from your most skilled team members. With automation, **labels are created as soon as orders land.** No carrier logins. No back-and-forth checking addresses or weights. **Just pick, pack, print.** ### 2. Reduce the chances of human error Typos happen. The wrong shipping service gets selected. An address field is missed. And suddenly, your customer’s package is heading to the wrong suburb or sitting at a depot waiting on missing paperwork. Not only does this **create a poor delivery experience** – it can also mean **added costs for redelivery, **customer support, and even refunds. **Automation reduces those risks **by pulling verified data straight from your store and applying consistent logic to every order. ### 3. Save on shipping costs When your team spends time checking shipping options, toggling between carrier portals, or making manual decisions about services, it **slows down your entire fulfilment process.** That wasted time adds up to wasted [shipping costs](https://starshipit.com/shipping-costs.md), especially during peak periods, and often means more hours, more staff, or longer dispatch windows. **Label automation removes those bottlenecks.** Your rules decide how each order is shipped, and labels are generated instantly – less decisions, less delays. ### 4. Simplify international shipping [International orders](https://starshipit.com/blog-content/international-shipping-label-guide.md) come with extra requirements – customs forms, HS codes, duties and taxes. Manually managing these for each order is time-consuming and error-prone. Automation handles the hard stuff: **pre-filling HS codes, attaching documentation,** and ensuring your packages don’t get held up at the border. ### 5. Scale without adding headcount As your business grows, you shouldn’t need to grow your fulfilment team at the same rate. Label automation **lets your existing team handle more volume,** more complexity, and more carriers without getting overwhelmed. Whether you're processing 20 or 2,000 orders a day, **your workflow stays lean and fast.** ### Retailer example: HiSmile saves hours with automated shipping labels [HiSmile](https://starshipit.com/case-study/hismile.md), the Gold Coast-based oral care brand behind the viral teeth-whitening kits, experienced rapid growth – reaching $20 million in just 18 months. But with success came a new challenge: **manually managing fulfilment was slowing them down.** As order volumes surged, HiSmile needed a faster, more efficient way to ship. That’s when they turned to Starshipit. By integrating their [Shopify](https://starshipit.com/shopify-shipping-integration.md) store and [DHL Express](https://starshipit.com/dhl-express.md) account with Starshipit, HiSmile was able to **fully automate their label generation process.** Orders flowed into Starshipit in real time, shipping rules were applied, and labels were generated in bulk, ready to print with just a few clicks. In the words of co-founder Alex Tomic, Starshipit made it easy to “import the orders, create the labels, and **get orders out the door fast.”** **The result?** A streamlined fulfilment process that saves HiSmile hours of manual work every week, reduces errors, and **helps the team focus on what they do best: **growing the brand. ### Next steps Shipping label automation is one of those changes that **pays off fast. **It reduces your reliance on manual labour, helps avoid costly fulfilment mistakes, and ensures you’re not overpaying on carrier rates. Whether you're just starting out or scaling into new markets, **label automation gives you the control and flexibility you need to grow.** ### Watch the webinar Looking for more ways to supercharge your shipping processes? Check out our on-demand webinar _'Save 8 hours a week: Game-changing fulfilment tips and tricks’_ to learn how automation can save you time and money during fulfilment. - [Watch on-demand](https://info.starshipit.com/game-changing-fulfilment-tips-webinar) If you're ready to **stop wasting time and start shipping smarter,** the next step is simple: [Book a custom demo](https://starshipit.com/book-an-appointment.md) or start your [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) with Starshipit and get your labels automated. ## Ready to start automating? ## https://starshipit.com/blog-content/b-corp-certification # Starshipit joins the B Corp movement Starshipit is now a Certified B Corporation, a milestone that reflects our commitment to people, purpose, and better business. Learn what B Corp Certification means, how we achieved it, and why it matters. Canonical URL: https://starshipit.com/blog-content/b-corp-certification **Summary:**_ Starshipit’s B Corp certification reflects a commitment to balancing growth with measurable impact for customers, employees and wider stakeholders. Review the certification context, team initiatives and governance focus to understand what the movement means for the business long term._ We’re proud to share that **Starshipit is now a Certified B Corporation!** Our platform helps over **30,000 retailers globally** to deliver better shipping experiences, but for us, it’s always been about building a business that truly **values our team**, **customers**, and **community**. This certification celebrates the culture and processes we’ve nurtured, showing our commitment to making a meaningful impact. Being part of the **B Corp community** is an exciting step, connecting us with others who believe business can be **a force for good.** This milestone is a promise to keep our people and customers as our compass. Here’s a look at what B Corp Certification means for Starshipit and how we’re contributing to a more equitable future. ### What is a B Corporation? A Certified B Corporation is a company verified by B Lab to meet **high standards **of **social performance, accountability, and transparency.** Unlike traditional businesses focused mostly on the bottom line, **B Corps balance purpose with profit**, considering the wellbeing of workers, customers, communities, and the environment. The certification process is rigorous, and businesses need to achieve **at least 80 points** on the B Impact Assessment and commit to continuous improvement with recertification every three years. The certification process looks at **five key impact areas:** - **Workers:** How a company supports, develops, and protects its people, including fair wages, benefits, and opportunities for growth. - **Governance:** How ethical decision-making, transparency, and accountability are embedded into the business. - **Community:** How a company contributes to wider economic and social wellbeing. - **Customers:** How products and services create value responsibly, delivering positive outcomes for customers and end-users. - **Environment: **How a company manages and reduces its environmental footprint. **Starshipit’s B Impact Score of 83.9** reflects our strengths across these areas, particularly in how we care for our team and customers. **This framework guides us to keep improving,** ensuring we contribute to a more inclusive economy. ### Why we chose B Corp Certification B Corp Certification is a** natural fit** for Starshipit, reflecting **our goal to make better business more accessible for our community.** When **George Plummer** founded Starshipit in 2014 to **solve common challenges** faced by retailers, he rooted our approach in three core values. “**Customer as a compass**” keeps us focused on creating tools that make retailers’ lives easier. “**Together is better**” drives us to build strong relationships and a workplace where everyone feels valued. “**Agile since day dot**” pushes us to adapt and improve quickly to deliver impact. These values are why B Corp Certification felt like the right step, giving us a framework to **stay accountable and transparent** – as well as a roadmap for future improvement. ### How we're delivering impact Our B Corp Certification reflects the **intentional steps** we’ve taken to empower our team, customers, and partners**,** creating a business that delivers **meaningful impact.** ### Our team We believe **a thriving business starts with a supported team**. To foster a workplace where everyone can grow and feel valued, we’ve implemented a **learning and development fund, flexible work policies, private health insurance, counseling support, and internal mobility programs.** Our paid parental leave policy for both primary and secondary carers promotes equity and **supports all families.** These investments are central to the kind of business we’re building – one where our **team’s wellbeing fuels our success** and impact. They lay the foundation for a culture that empowers us to deliver for our customers and community. > _“Becoming a B Corp has been a powerful reminder of the intention and care we’ve put into building a culture that values our people. We’ve invested in areas that truly matter to our team and help create an environment where people can grow, contribute, and enjoy coming to work each day.”_ **Talya Avram**, Head of People & Culture at Starshipit ### Our customers For our customers, we focus on easing the operational demands of eCommerce fulfilment. Shipping can be a huge barrier to growth – **Starshipit exists to help retailers overcome that challenge. ** Our platform automates fulfilment, optimises carrier selection, and streamlines manual processes, helping retailers from startups to global brands save time and operate more efficiently. By **listening to customer feedback**, we shape our roadmap with features, trend reports, eBooks, and webinars that address their pain points and **support their growth.** ### Stakeholder governance Underpinning these efforts is our commitment to governance. We’ve embedded stakeholder governance into our constitution, ensuring **every major decision considers the needs of employees, customers, and our wider community.** These initiatives – supporting our team, empowering our customers, and prioritising stakeholder accountability – demonstrate how **we use business as a force for good**, earning our place as a B Corp. This shift means our long-term decisions are guided by more than profit, they reflect the people and communities we serve. ### Looking ahead Starshipit’s B Corp Certification is a **moment to celebrate**, but it’s also** a promise to keep growing**. It reflects our dedication to our team, customers, and communities, and our belief that **business can be a powerful force for good.** As part of the B Corp community, we’re **committed to continuous improvement**, guided by a framework that holds us accountable to high standards. This milestone is just one step in our journey. At Starshipit, we’re ready to keep building a future **where people and purpose come first**, because that’s what makes business truly meaningful. ## Ready to join forces for good? ## https://starshipit.com/blog-content/best-inventory-companies-and-tactics # The best inventory companies & tactics in eCommerce In this guide, learn the best inventory companies & tactics in eCommerce to grow your own business. Learn strategies for every stage of your business. Canonical URL: https://starshipit.com/blog-content/best-inventory-companies-and-tactics **Summary:**_ The best inventory companies and tactics help eCommerce teams keep stock data accurate before orders reach fulfilment. Compare inventory apps, warehouse workflows and shipping integrations so products are available, picked correctly and dispatched without avoidable stock or data errors at scale._ Effective inventory management is a key component of a successful eCommerce business, but it’s not easy to get exactly right. Having the right amount of stock to keep customers happy without overloading your warehouse and storage base is a tough balance to strike at the best of times. Add in peak shipping seasons like Christmas and other holidays and keeping up with demand gets even trickier. We’re here to help you learn the best inventory management practices based on the size of your eCommerce business and show you how integrating with a shipping partner can help you seamlessly get products to your customers. ### In this article... - eCommerce inventory management best practice - Inventory management companies - How to get started - Find your inventory app - Integrate your inventory management with your shipping ### eCommerce inventory management best practice First up, it’s good to get an idea of the established best practice for eCommerce inventory management to see how your current process stacks up. One of our [integration partners Cin7](https://www.cin7.com/blog/other/5-ways-bad-inventory-management-costs-you/) outlines some key tactics of inventory management which are a great starting point. - **Monitor stock with slow turnover – **Not everything you stock will fly off the shelves, some big-ticket items might sell less often but still be an important product for your business. However, you need to be aware of the items that fall into this category to maximise your storage space. - **Promote stock you need to move – **Base sales and promotions around stock you need to move, and ensure you have warehouse space for big shipments or new arrivals. - **Plan ahead using data – **Sales reports and other analytics from your business can help forecast future stock requirements. Which products are purchased at specific times? Which ones are often bought together? Ensure you’re also in tune with greater trends for your specific industry. - **Have reliable supply chains – **The way you source your essential ingredients, parts and products will have a significant effect on your inventory management. Build relationships with reputable suppliers and have fair contracts with them. **Top inventory management tip...** > Which products are purchased at specific times? Which ones are often bought together? Ensure you’re also in tune with greater trends for your specific industry. What if you’re just getting started? Square put together an [inventory management best practice guide](https://squareup.com/ca/en/townsquare/how-to-do-effective-inventory-management-for-small-business) specifically for smaller businesses. Along with recommending small business owners to investigate inventory management software, the company encourages you to “remember your ABCs” when managing inventory by grouping products into three groups. According to Square these are: - **A – **Big-ticket items that don’t sell frequently, but are still responsible for significant revenue when they’re purchased. - **B – **Products with a moderate value that sell relatively frequently. - **C – **Cheaper items that are your best sellers. These take up a lot of space but equate for a high percentage of product movement. These core elements of best practice inventory management are a good start, but how can you start to put them into practice? That’s where engaging with an inventory management company makes a real difference. ### Inventory management companies Partnering with a company that provides inventory management software can really help, no matter the size of your businesses. These companies have specialist expertise that you can leverage to ensure you’re maintaining the stock levels you need to satisfy customer orders. So how can you tell which inventory management companies are the best fit for your business? An effective inventory management company will help you tackle some of the key stock challenges we talked about earlier. To do this, you’ll need specific software features to make the most of your investment. According to Shopify, there are four key features a good inventory management software should include. These are: - **Updating in real-time –** You should be able to see the changes in your stock as soon as an order is shipped. This means you can make decisions about your stock levels at any time, and aren’t waiting for a system to update or refresh. - **Supports multichannel sales –** When you’re selling products both online and in a physical store, you need to be able to track stock levels in all locations. If a customer places an order online and chooses in-store pickup, your inventory tracking has to be up-to-date to provide them with accurate instructions to retrieve their order. With so many businesses [using omnichannel retail strategies](https://starshipit.com/blog-content/omnichannel-retail-is-good-for-sales-but-what-about-your-fulfilment.md), this feature is a must. - **Forecasting product demand –** The better you can plan for the future, the easier it will be to manage stock levels to balance customer satisfaction and your available warehouse space. The type of forecasting an inventory management software offers may change depending on the provider, so it’s good to ask questions about this feature upfront. - **Point-of-sale synchronisation –** Software that connects with your POS can help track product levels across all sales channels and store locations. This can hopefully reduce the need for manual stock takes as well and allow for greater accuracy in your stock takes. ### How to get started To get started with finding an inventory management software that best fits your business, you’ll want to start by looking at the essential features we listed above, but also think about the challenges you’re trying to solve and where you fit into your market. GoDaddy found that the major [inventory management challenges](https://www.godaddy.com/garage/inventory-management-for-ecommerce/) facing eCommerce business are: - **Overbuying and overselling – **Companies often have too much or too few of their popular products. - **Manual stock management –** Online sellers aren’t using helpful software to track their stock. - **No visibility between locations –** Retailers don’t always have a synchronised system that can track stock between multiple physical stores and their online shop. - **Lack of usable data –** Companies aren’t measuring data that well help them forecast future demand and manage their inventory accordingly. For all of these challenges, and inventory management app is going to make a significant difference and help you track stock effectively and easily. To get started, you want to look into some options and see what they can do for your business. ### Find your inventory app - 3 options For the best experience, you want to find an inventory management app that integrates with multiple systems across your business. It’s all well and good having a range of tools, but if they can’t all talk to each other then you risk creating more confusion, instead of streamlining your processes. The following companies [integrate with Starshipit’s shipping fulfilment platform](https://starshipit.com/integrations.md), allowing you to track your inventory as you’re fulfilling orders. Take a look and see how they can align with your business and help you overcome inventory management challenges. Looking for inventory and warehouse management? [Starshipit's inventory and warehouse management solution](https://starshipit.com/warehouse-management.md) helps you manage stock, warehouses, and fulfilment from one platform. You can also explore our trusted integration partners on our [Integrations page](https://starshipit.com/integrations.md). **Cin7: **This is one of the [best inventory management systems](https://www.cin7.com/features/inventory-management/) for eCommerce retailers primarily operating in the B2C space. It’s a cloud-based inventory management software that features robust tracking features and the ability to collate data into insightful reports that help your decision making. **Unleashed: **Most suitable for B2B retailers, [Unleashed is an inventory platform](https://www.unleashedsoftware.com/product/inventory) with a comprehensive list of stock management features. It promises simple stock takes thanks to its real-time inventory tracking, and is scalable to account for larger businesses that manage stock across multiple warehouses. It synchronises with eCommerce platforms too, which is a key feature of the best inventory management platforms. **Tradevine:** Created by NZ online auction platform Trade Me, [Tradevine](https://www.tradevine.com/features.html#more) is great for sellers that rely on this platform for sales, as it integrates directly with the platform. Like the best inventory management apps, Tradevine monitors inventory in real-time, and supports business with multiple warehouses which allows for scale. ### Check out our full list of integrations Starshipit has integrations with dozens of warehouse management solutions, carriers, inventory management solutions and more. Head over to our integrations page to see our complete list. And of course, if you have a platform which isn't featured, you can always [use our API](https://starshipit.com/api-info.md) to build your own integration. - [View all integrations](https://starshipit.com/integrations.md) ### Integrate your inventory plugin with your shipping Starshipit integrates with the above inventory management systems, seamlessly allowing you to manage inventory and shipping together. Here’s why you should pair Starshipit with an inventory management system: - **Streamline your order processing – **By integrating inventory management systems with Starshipit, you can streamline your order processing workflows. When an order comes in, the inventory management system automatically updates stock levels and sends the order details to Starshipit for shipping and fulfillment, eliminating the need for manual data entry and reducing the risk of errors. - **Generate shipping labels and documentation –** Starshipit can generate shipping labels, packing slips, and other shipping documentation automatically based on the order details from the inventory management system. You'll save time and reduce the chances of mistakes. - **Integrate with multiple carriers –** Starshipit integrates with multiple carriers right out of the box, giving you access to a wide range of shipping options. - **Order tracking and customer notifications –** Starshipit makes it easy to generate order tracking emails and send these to your customers. Starshipit retrieves tracking information from your carriers and automatically sends notifications to customers, keeping them informed about the status and progress of their orders. You'll see improved customer satisfaction and reduced support inquiries related to order tracking. ### Conclusion Inventory management is a challenge for businesses of all sizes, but with the inventory management software you can keep track of stock and fulfil customer orders effectively. ECommerce businesses can integrate the best inventory management apps on the market into their existing systems to greatly simplify the process of managing stock. By reading up on inventory management best practice, seeing which company is the best partner for you, and integrating an inventory management app with your shipping provider, you’re giving your business the best chance at shipping success. ## Ready to start automating? ## https://starshipit.com/blog-content/best-sendle-alternatives-2026 # Best Sendle alternatives in 2026: What to use now that Sendle has shut down Sendle has stopped all parcel bookings. Explore the best Sendle alternatives for Australian retailers and how to keep orders moving with flexible shipping. Canonical URL: https://starshipit.com/blog-content/best-sendle-alternatives-2026 **Summary:**_ If Sendle was part of your fulfilment workflow, the best replacement depends on how quickly you need to ship, whether you have carrier accounts, and how much backup you want. This guide compares Australia Post MyPost Business, Aramex and broader carrier options so retailers can keep orders moving in 2026._ If you’re searching for an alternative to Sendle, you’re not alone. As of **11 January 2026**, [Sendle cancelled all new parcel bookings](https://starshipit.com/blog-content/sendle-halts-shipments.md) via its dashboard and partner APIs. For many retailers, that meant finding a new way to ship orders almost overnight. **Quick answer:** if you need a direct Sendle replacement today, start by checking available plug-and-play carrier options and your existing platform integrations. If you ship regularly, use this moment to add carrier redundancy so one provider change does not stop dispatch again. **For some retailers, the challenge is immediate:** which carrier can I use instead of Sendle right now? **For others, it’s a bigger question:** how do I avoid being stuck like this again? Replacing Sendle means choosing another carrier to move your parcels. But **avoiding future disruption** usually means looking beyond a single carrier and rethinking how your shipping setup is managed. **In this guide**, we’ll walk you through what’s happened to Sendle and what it means for retailers, the most practical plug & play alternatives, and how a multi-carrier strategy can help you stay flexible when disruptions like this hit. ### Table of contents: - **What happened to Sendle?** - **The best Sendle alternatives for Australian retailers** - Plug & play carrier alternatives (Sendle-style) - Beyond plug & play: expanding your carrier options - **Why a multi-carrier setup matters now more than ever** - **How to futureproof fulfilment with Starshipit** - **Starshipit plans for every stage of your business** - **Final thoughts:** Don’t wait for the next disruption ### What happened to Sendle? On January 11, 2026, Sendle announced it would **stop accepting all new parcel bookings** with immediate effect. This change applied across Sendle’s own dashboard as well as partner integrations and APIs. For retailers, the practical impact was immediate: - New shipments could no longer be created - Future pickups were cancelled - Only parcels already collected remained in the delivery network The key point for retailers is that Sendle is currently **unavailable for new shipments**. If Sendle was your primary or only carrier, you’ll need to switch to an alternative carrier to continue fulfilling orders. This situation has also highlighted a broader issue many retailers are now grappling with – **relying on a single carrier can leave very little room to respond** when something changes unexpectedly. ### The best Sendle alternatives for Australian retailers If you’re replacing Sendle, it helps to be clear about what you actually need right now. Some retailers simply need a plug & play carrier like Sendle that they can start using immediately. Others might want to take this moment to broaden their carrier mix, so they’re not dependent on a single option in the future. **Below, we’ve broken down both paths.** ### Plug & play carrier alternatives (Sendle-style) These carriers are the closest functional replacements for Sendle using Starshipit. They offer self-service setup, no minimum volumes to get started, and are designed to be used quickly – often without contracts or lengthy onboarding. #### 1. Australia Post MyPost Business **_Best for:_**_ Broad domestic coverage and fast setup_ [Australia Post MyPost Business](https://starshipit.com/partner/australia-post.md) is one of the most popular alternatives for retailers needing a quick switch when Sendle is no longer available. - Sign up online with a credit card — no setup fees - No minimum volume requirements - Strong coverage across metro, regional, and rural Australia - Domestic and international delivery options - Parcel drop-off and pickup available - Pricing tiers improve as your volume increases For many retailers, **MyPost Business is the fastest way to restore domestic shipping** with minimal setup. **💡 Starshipit tip:** You can set up your MyPost Business account directly within Starshipit in just a few clicks - no phone calls or paperwork required. 👉 [Start your 30-day free trial with Starshipit](https://app.starshipit.com/Dashboard/SignUp.aspx) to access plug-and-play carriers like MyPost Business today. #### 2. Aramex (formerly Fastway) **_Best for:_**_ Metro and suburban deliveries_ [Aramex](https://starshipit.com/partner/aramex-shipping.md) is often used alongside Australia Post as part of a broader carrier mix. - Competitive pricing for metro deliveries - Flexible pickup options - Self-service account setup - Well suited to retailers shipping higher volumes within cities If Sendle was mainly used for metro deliveries, Aramex is a common next step. These plug & play carriers are ideal when you need to **get shipping again quickly**. However, they still leave you reliant on a single carrier if used in isolation. **That’s where the second category comes in.** ### Beyond plug & play: expanding your carrier options You can also use the Sendle disruption as a prompt to broaden your carrier mix, not just to replace one courier, but to avoid being in the same position again. In addition to plug & play options like MyPost Business and Aramex, Starshipit integrates natively with a wide range of carriers commonly used by Australian retailers, including: These carriers typically require you to have an account set up directly, but once connected to Starshipit, they can all be managed from the same fulfilment workflow. For retailers, this means you can: - **Choose different carriers **for different delivery needs - **Switch between carriers** without changing how you fulfil orders - **Balance cost, speed, and coverage** more effectively - **Reduce risk** if one carrier becomes unavailable Rather than replacing one dependency with another, this approach gives you flexibility built into your shipping setup. ## Compare your carrier options in one workflow ### Why a multi-carrier setup matters now more than ever The Sendle disruption has highlighted something many retailers only discover the hard way: single-carrier shipping leaves very little room to adapt when something changes. Carrier interruptions don’t always come with a warning. When your fulfilment process depends on one provider, even a short disruption can bring shipping to a halt. A multi-carrier setup reduces how much risk sits in your shipping operation. By using a [**multi-carrier**](https://starshipit.com/multi-carrier-shipping.md)** shipping automation platform like Starshipit**, you gain: - The ability to switch carriers instantly - Automation rules that reroute shipments with zero manual work - A central dashboard to manage all orders and carriers ### How to futureproof fulfilment with Starshipit Starshipit is designed to help retailers stay flexible when carriers, volumes, or market conditions change, without needing to rebuild their fulfilment process each time. As you rebuild your setup, compare [courier integrations](https://starshipit.com/integrations.md), automate [shipping labels](https://starshipit.com/shipping-labels.md), and keep customers informed with [shipping notifications](https://starshipit.com/shipping-notifications.md). You can also [start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) when you are ready to test the workflow. **** ** In practice, this means you can:** - Connect plug & play carriers like MyPost Business and Aramex alongside other options - Print labels, manifests, and customs docs automatically without manual input - Bulk update orders and reroute shipments fast - Apply rules that automatically assign the best carrier based on cost, service, destination, or availability - Keep customers informed with real-time shipping notifications and branded tracking pages Starshipit allows you to **build flexibility into your setup** from day one and scale your usage as your shipping volumes grow. This approach is used by retailers at every stage – from emerging brands adding a second carrier for the first time, through to **high-volume businesses like ****[Meshki](https://starshipit.com/case-study/meshki.md)****, Princess Polly, White Fox, and ****[HiSmile](https://starshipit.com/case-study/hismile.md)****,** who rely on Starshipit to support scale and operational resilience. When disruptions happen, the goal isn’t to scramble for a workaround. It’s to have **a fulfilment setup that can adapt quickly** so orders keep moving and customers stay informed. ### Starshipit plans for every stage of your business **Starter and Starter Plus (from $45/month):** - For emerging businesses with up to 500 labels/month - Connect multiple carriers and manage fulfilment from one place **Professional and Professional Plus (from $180/month):** - Ship up to 5000 labels/ month - For growing teams needing automation to reduce manual work - Gain clearer visibility over shipping activity to support operational decisions **Enterprise and Enterprise Plus (from $495/month):** - Ship over 10K+ labels/ month - For high-volume retailers needing resilience, scale, and complex integrations - Maintain continuity and resilience during peak periods or unexpected disruptions ### Final thoughts: Don’t wait for the next disruption Sendle’s shutdown has been disruptive, but it’s also created **an opportunity for retailers to reassess** how their shipping operations are set up. Finding a replacement carrier is the immediate priority, but **building flexibility into your fulfilment process** is what helps protect your business long term. Having multiple carriers available, **supported by a shipping automation platform**, gives you the ability to adapt when something changes without bringing orders to a halt. Whether you’re navigating this disruption right now or **taking steps to reduce future risk**, the most important thing is ensuring your fulfilment setup can respond quickly and **keep customers informed.** If you need help getting shipping back on track, or want to **explore how Starshipit can support a more resilient, multi-carrier setup**, our team is here to help. ## Build a more resilient shipping setup with Starshipit ## https://starshipit.com/blog-content/big-commerce-and-starshipit-deliver-a-first-class-customer-experience-for-premium-lifestyle-brand-coast # Coast: BigCommerce & Starshipit deliver a first class customer experience In this article, we speak to the founder of New Zealand luxury brand Coast, Alex Webster, about his experiences with Starshipit and BigCommerce. Canonical URL: https://starshipit.com/blog-content/big-commerce-and-starshipit-deliver-a-first-class-customer-experience-for-premium-lifestyle-brand-coast **Summary:**_ Coast’s story shows how shipping automation can reduce manual fulfilment work while protecting the customer experience. Review the challenge, Starshipit setup and results to see which workflow changes could save time, reduce errors or support growth in a similar operation._ **We spoke to the founder of New Zealand luxury brand ****[Coast](https://www.coastnewzealand.com/)****, Alex Webster, about his experiences with Starshipit and ****[BigCommerce](https://www.bigcommerce.com/)****.** As a power user for over seven years, Alex has given us some valuable insights and user experiences. ### How did it all begin? ### How did it all get started, and what was the inspiration behind starting Coast? It was 2003 when New Zealand last hosted the America’s Cup, and Alex and his wife Nicola had returned to NZ. The two newlyweds were looking for a change from banking and they came up with the idea of creating a luxury premium NZ brand. Today, after 15 years and a lot of hard graft, they have built up a successful eCommerce business that specialises in luxury outdoor bean bags, canvas luggage and textiles. **Before Starshipit, the biggest frustration for Alex was that he was forced to use essentially 19th-century technology to solve fulfilment problems.** Everything else they did was capable of automation and until they reached that last step of fulfilling the order, it became a manual process almost literally licking stamps and putting it on a parcel. > “When you first start out, you are so grateful for the orders you get that you would be happy to hand-deliver them yourself. The moment they start to pile up you realise that manual processes are far too inefficient and that there must be a better way.” ### Coast & Starshipit #### What were the key factors you considered when selecting your shipping technology solution, and decide on Starshipit? Integration really is the key here. Almost everything that we do is now automated to a certain extent. When that chain hits a manual process, it inevitably becomes a bottleneck. If you multiply that extra time spent on any manual process by the number of orders you receive per day it can become a significant problem and major overhead. **Automation and integration is the key.** > "The Starshipit team is innovative and highly responsive and the platform only gets better and better In short, Starshipit has been a game-changer for our business and we can't imagine life without it." #### What issues did you face when you started shipping internationally? How did Starshipit overcome these challenges? The biggest issues again was a lack of automation and having to fill in those green customs forms for everything and having no means by which to automate it. That was a really frustrating and time-consuming period for us. Moreover, when things go wrong with international shipping it was much harder to trace and resolve the issue. **Order fulfilment automation helps us to eliminate errors with documentation, addressing, etc and trace-ability helps us to solve problems almost before they arise. **This allows us to provide better customer experience and saves us a great deal of time and money, because issues with overseas shipments can become very costly, very quickly. ### Teaming up with BigCommerce #### Tell us why you chose BigCommerce? We came across to [BigCommerce](https://starshipit.com/partner/bigcommerce.md) because it enabled us to do all the things that we wanted to do – in terms of aesthetics and functionality - without having always to hire a developer to do them.** ****[BigCommerce](https://www.bigcommerce.com/apps/shipit/)**** is a powerful platform with all the features that we require and yet the setup and maintenance of the site are much more straightforward than with other platforms we have used. **There are obviously other platforms that offer simplicity, but where BigCommerce differentiates itself from others, is that it is more powerful, more intuitive and more flexible, so the constraints are fewer and the possibilities are greater. > "BigCommerce combines a powerful feature-set with a simple, intuitive user interface, which has allowed us to develop and maintain a world-class e-commerce site without incurring a significant overhead." #### What tangible benefits do you enjoy using BigCommerce and Starshipit together? **The combination of BigCommerce and Starshipit allows us to deliver an excellent customer experience. **The website is fast and easy to navigate and the check-out experience is intuitive and quick. Starshipit then allows us to get our goods into the hands of the customer promptly and with complete visibility. Transparency – which is to say, traceability – is a huge advantage: The customer can track their order from the moment it is placed, which cuts down on customer service calls and makes the customer feel much better about the online experience. This is a powerful benefit for our customers where a shipping notification email contains the link that takes the customer to the branded tracking info page. We can also send customised shipping notifications via text, keeping them updated of changes in the order’s status. > "Starshipit has delivered enormous productivity gains while virtually eliminating errors. Moreover, it allows us to deliver a first-class customer experience, which is essential when selling high-value goods: Full integration with our e-commerce platform BigCommerce, and ERP allows orders to be shipped promptly and with full visibility. This transparency improves the overall customer experience and helps to eliminate a large proportion of customer service calls." ## Ready to start automating? ## https://starshipit.com/blog-content/border-express-starshipit-partner-for-ecommerce-success # Border Express + Starshipit partner for eCommerce success We are pleased to announce that we are partnering with Australia’s leading privately owned courier company, Border Express. Canonical URL: https://starshipit.com/blog-content/border-express-starshipit-partner-for-ecommerce-success **Summary:**_ Border Express with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ **We are pleased to announce that we are partnering with Australia’s leading privately owned courier company, ****[Border Express](https://starshipit.com/partner/border-express.md)****.** [Border Express](https://www.borderexpress.com.au//) are a national transport and distribution services company with a strong capital city and regional network throughout Australia. They are also one of a few privately owned transport organisations for their size. The people who own the company, work in the company. ### Family values at scale With 30+ years as the largest Australian owned express freight company, they have an impressive footprint that spans from Albury (where it all began), to south west of NSW and north east of VIC, across Bass Strait to Tasmania, and to remote areas such as regional Queensland. Their family values approach to business and customer service is a testament to their ongoing success, and we are proud to now be a part of the family tree. ### Border Express + Starshipit, a powerful combination **Starshipit’s platform automates all communication and documentation between your online store, the carrier and the customer. **This includes bulk printing labels, free customisable branded tracking notifications for your customers, integrations with multiple carriers, and a thorough onboarding process and responsive support team dedicated to your shipping success. There is also full transparency of all carrier rates to ensure you get the best deal. ### The power of integration What makes integrating with Border Express and Starshipit so powerful is the ability to integrate with multiple eCommerce platforms such as [Shopify](https://starshipit.com/shopify-shipping-integration.md), [WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md), [Adobe Commerce](https://starshipit.com/magento.md), [Amazon](https://starshipit.com/amazon.md), [BigCommerce](https://starshipit.com/bigcommerce-shipping-app.md), [eBay](https://starshipit.com/ebay.md) and [many more](https://starshipit.com/integrations.md) . Starshipit and Border Express also integrate with several accounting and warehouse inventory platforms such as, [Cin7](https://starshipit.com/partner/cin7.md), [Xero](https://starshipit.com/partner/xero.md), [Unleashed](https://starshipit.com/partner/unleashed.md), [MYOB](https://starshipit.com/partner/myob.md) and [many more](https://starshipit.com/integrations.md). Sign up for your [free 30-day trial](https://starshipit.com/free-trial.md) today and start shipping with the smart way with Starshipit. ## Ready to start automating? ## https://starshipit.com/blog-content/can-you-ship-nail-polish-internationally # Can you ship nail polish internationally? Understand how you can ship nail polish internationally by meeting packaging guidelines and giving customers choice at the checkout. Canonical URL: https://starshipit.com/blog-content/can-you-ship-nail-polish-internationally **Summary:**_ Nail polish can only be shipped internationally when the courier and destination country allow it, because many formulas contain flammable ingredients. Check dangerous goods rules, package items securely and use approved tracked services before setting delivery expectations and answering customer questions._ Open TikTok, YouTube, Instagram or any other social media, and you’re sure to find a community of influencers and fans **connecting over the latest cosmetic trends**. This collection of global communities is creating a passionate group of shoppers who will scour the internet for the best [beauty products](https://starshipit.com/blog-content/ship-makeup-and-cosmetics-internationally.md). With a potential global audience just one viral video away from your online store, are you ready to **meet their demand and ship nail polish internationally?** It can be challenging as this product is **classified as a dangerous good**. To help you out, we’ve created a guide with the best international carriers, packaging tips, and some examples from successful retailers, so you can get your products **safely in the hands of your customers.** Let’s get into it! ### Table of contents - **The best international shipping tips for nail polish brands** - Dangerous goods classification - Packaging and labeling considerations - Regulatory documentation - Tracking and order updates - **Which carriers can you ship nail polish internationally with?** - How to ship nail polish internationally with DHL - How to ship nail polish internationally with FedEx - How to ship nail polish internationally with UPS - **Examples of online nail polish brands that ship internationally** - OPI: Customer choice and effective retail partnerships - Nail Polish Direct: Experts in shipping nail polish worldwide - **Next steps** ### Top international shipping tips for nail polish brands Like with any dangerous goods shipping, your success is going to depend on having **the right packaging, proper documentation and knowing your product inside and out**. Here are some things you’ll need to consider! ### 1. Dangerous goods classification All dangerous goods have a classification that helps them be **identified correctly throughout the shipping process.** This is essential information that helps carriers pack and store items correctly and **identify any hazards in the event of an emergency.** Nail polish is a flammable liquid, so it **can’t be shipped through regular mail services** with most carriers. Instead, you’ll need to use [a commercial carrier like DHL Express](https://www.dhl.com/discover/en-hk/logistics-advice/import-export-advice/everything-you-need-to-know-about-shipping-liquids-internationally) that’s equipped to handle flammable liquids. ### 2. Packaging and labelling considerations When shipping nail polish internationally, Eurosender notes that [choosing the right packaging](https://www.eurosender.com/en/pack-ship/nail-polish) and labelling the product correctly is **extremely important** due to its classification as a dangerous good. Some helpful tips for packaging and shipping flammable liquids include: - **Meet packaging requirements:** Using leak-proof packaging is a requirement for any liquids being shipped internationally and is **doubly important for flammable ones**. It’s also recommended to **double box nail polish** to help cushion it against any bumps on its journey. We recommend [checking the IATA guidelines](https://www.iata.org/contentassets/b08040a138dc4442a4f066e6fb99fe2a/dgr-65-en-pi650.pdf) for a more in-depth guide on packaging nail polish for international shipping. - **Label packages correctly:** Nail polish needs to be in clearly labeled packaging that indicates **Class 3 flammable liquids are inside**. Depending on the nail polish container, you may want to include a **fragile sticker** as well to ensure carriers take extra care. ### 3. Regulatory documentation Depending on the **carrier service** you're using and the **countries of origin and destination**, when you ship nail polish internationally you may need to include specific supporting documents. One of the most common documents needed is a **Material Safety Data Sheet (MSDS)** which outlines the risks associated with the dangerous goods in question. Most carriers will also ask you to complete a **Declaration of Dangerous Goods** to go with these packages. In the case of nail polish, this **shows you’re aware of the product you’re sending** and have **taken steps to comply** with the required regulations. **Starshipit tip:** With Starshipit, you can [**automate your customs documents**](https://starshipit.com/fulfilment-automation.md), so international orders containing dangerous goods always have everything they need **before they leave your warehouse**. This saves you time and money, preparing each order with reduced compliance errors. ### 4. Tracking and order updates Regardless of the product, most customers love being able to **track their order** as it makes its way to them. When it comes to shipping nail polish, **accurate tracking** can help you **determine if the product hits any roadblocks **as it moves through customs and on to the destination carrier. As this process could take longer, order updates can help your customers wait patiently and understand where an order is held up. **Starshipit tip:** Ease customer anxiety with [branded tracking through Starshipit](https://starshipit.com/shipping-notifications.md) to ensure shoppers are kept updated, which will also **reduce unnecessary customer service enquiries**. ### Which carriers can you ship nail polish internationally with? Not all carriers can support shipping nail polish internationally, so it’s important to **choose a partner that is equipped to deal with dangerous goods** and that operates in your target destinations. Here are some options that can help you get your products to your customers in international markets. ### How to ship nail polish internationally with DHL As a global shipping leader, [DHL](https://starshipit.com/partner/dhl-ecommerce.md) is positioned to [ship nail polish and other dangerous goods](https://www.dhl.com/discover/en-hk/logistics-advice/import-export-advice/everything-you-need-to-know-about-shipping-liquids-internationally) to and from a range of different countries. The company can be trusted to **operate reliably and efficiently** and offers different service levels depending on what you need. ** Here’s what you need to know when shipping nail polish with DHL:** - **Packaging considerations:** No matter who you’re shipping with, flammable liquids like nail polish **should be contained in leak-proof packaging**, snug within their box supported by **sturdy packaging **materials. The outside of the box should be firmly taped up and **display the required dangerous goods identifiers**. - **Compliance with regulations:** Using an experienced shipping company like DHL puts you in safe hands, as it’s their business to operate according to **strict dangerous goods shipping guidelines**. Plus, they also have the resources to help you learn more about your role in the shipping process. - **Delivery services:** While DHL offers a range of services, shipping nail polish internationally may limit your options as it’s a dangerous good. **DHL Express** is the best option here, as flammable liquids can’t go by regular mail or as bulk ocean freight. ### How to ship nail polish internationally with FedEx [FedEx](https://starshipit.com/partner/fedex-shipping.md) needs no introduction, with the company’s **decades of expertise** making them a solid partner for any shipping needs. As long as you do your due diligence and **understand your obligations**, you’ll be able to ship nail polish internationally with FedEx. ** Check out some of our tips for shipping nail polish internationally with FedEx:** - **Service options:** FedEx has a wide range of [shipping delivery services](https://www.fedex.com/en-us/service-guide/dangerous-goods/how-to-ship.html?_gl=1*1bu1svc*_gcl_au*NTg1MjkzMTIxLjE3MjM4NDQyNTI.&_ga=2.173187299.130319355.1730767356-107603295.1662828346) that can **handle dangerous goods**. This means your business has multiple options when it comes to shipping nail polish which is **great for the customer experience.** - **Packaging requirements:** FedEx has compiled an extensive list of dangerous goods **packaging requirements** on its website to help you get ready to ship nail polish or other cosmetics. We recommend **becoming** **familiar with these guidelines** if you’re partnering with FedEx for your international shipping needs. - **Know your responsibilities:** FedEx also makes it clear which parts of the process are your responsibility. While the carrier will take care of getting your package to its destination, **it’s up to you to accurately declare its contents** and comply with any extra safety criteria. The easier you can make it for your carrier, the **more money and time you can save.** ### How to ship nail polish internationally with UPS Another shipping partner with a **strong international network**, [UPS](https://starshipit.com/partner/ups-shipping-software.md) can help you ship nail polish globally and provides [helpful information on its website](https://www.ups.com/ca/en/support/shipping-support/shipping-special-care-regulated-items/hazardous-materials-guide.page) for retailers. The company, like most operating in this space, **cites IATA regulations** as an essential guide for **preparing packages containing flammable liquids.** ** Here’s what you need to know to ship nail polish internationally with UPS:** - **International regulations: **Following **IATA dangerous goods regulations** is essential for having nail polish shipped internationally by air with UPS. Being familiar with these guidelines can help you choose the **right packaging and delivery service** for your nail polish shipments. - **Service options:** Using the right UPS service is also essential for getting shipments out on time. The company specifies having a** scheduled pickup account**, so carriers know in advance if they’re picking up dangerous goods. Choosing ground or air services will also impact your responsibilities, particularly when it comes to packaging. - **Packaging requirements:** Be familiar with IATA guidelines when shipping by air and **follow best practices **like using leak-proof packaging and double-boxing nail polish to keep it secure on long journeys. Remember to **include your dangerous goods declaration** with these orders. **Starshipit tip:** Why settle for just one carrier? Use a **shipping automation platform** like Starshipit to [offer multiple carrier options at checkout](https://starshipit.com/multi-carrier-shipping.md) for your customers, ensuring they can pick an **option that suits them best.** ### Examples of online nail polish brands that ship internationally ### OPI: Customer choice and strategic retail partnerships A world-leading nail salon company, [OPI also sells its nail care products](https://www.opi.com/collections/infinite-shine) **across the globe.** OPI’s goal is to give people the nail polish colours to help them express who they are, so it’s important for them to have a wide reach with their international shipping. #### What OPI does well While you can add products to your bag on OPI’s website, the company partners with [Amazon](https://starshipit.com/partner/amazon.md) and [ULTA Beauty](https://www.ulta.com/) when it comes to **actually shipping the product.** For OPI, this allows them to display their products in its curated and branded website, while **leveraging the infrastructure of a major global online retailer** to finish the transaction. OPI also clearly indicates when in the buying process, **shipping and applicable taxes will be applied to the order.** In another example of transparency, OPI lists countries that it’s unable to ship to **before shoppers get to the checkout** which can reduce disappointment. When directed to ULTA Beauty, customers are presented with a range of helpful options, like signing up for new customer rewards, seeing if [the product is in a nearby store](https://starshipit.com/blog-content/in-store-fulfilment.md) and if the item is **eligible for same-day delivery.** The more options you can offer your customers at checkout, the better. **Starshipit tip:** Take a leaf out of OPI’s book by integrating with a range of [leading eCommerce platforms](https://starshipit.com/choice-at-checkout.md) using Starshipit to **give your customers a positive checkout experience.** ### Nail Polish Direct: Experts in shipping nail polish worldwide With all the regulations and requirements around shipping nail polish internationally, sometimes you just want to **go to a dedicated expert**. Based in the UK, Nail Polish Direct clearly states its purpose: **To ship nail polish across the world.** #### What Nail Polish Direct does well: **Communication is the key **to Nail Polish Direct’s services. On the company’s shipping information page, you’ll find a list of everything it does to ensure packages make their way across the world. The company lists its **shipping partner as ****[DPD](https://starshipit.com/partner/dpd.md)**, a carrier with reach to over 50 countries. Importantly for shoppers, Nail Polish Direct also** lists the countries it ships to**, so people know if they’re in a target market before they start browsing. Finally, Nail Polish Direct also communicates what customers can expect. It **covers duties and customs charges,** which are a common unexpected cost in international shipping, and **tracks packages** for peace of mind. **Starshipit tip:** Customers expect their packages to be tracked. **Keep your customers in the loop** with Starshipit by creating [branded shipping notifications](https://starshipit.com/shipping-notifications.md) to send **timely updates** throughout the entire shipping journey. ### Download the ebook Ready to grow your nail polish brand? Download our eBook [_'Loyalty x logistics: Shipping strategies for beauty and cosmetics brands'_](https://info.starshipit.com/beauty-loyalty-ebook) to learn how streamlined shipping can **enhance customer experience** and help you expand confidently into new markets! - [Download now](https://info.starshipit.com/beauty-loyalty-ebook) #### Bonus beauty blogs Looking to dive deeper into shipping beauty products? Don't miss our comprehensive guides tailored to the industry: - [How to ship makeup and cosmetics internationally](https://starshipit.com/blog-content/ship-makeup-and-cosmetics-internationally.md) - [Can you ship skincare internationally?](https://starshipit.com/blog-content/can-you-ship-skincare-internationally.md) - [How to ship perfume internationally - Including carrier guides (FedEx, DHL and more)](https://starshipit.com/blog-content/how-to-ship-perfume-internationally.md) ### Next steps Shipping nail polish internationally can be tough thanks to **dangerous goods regulations and extra packaging requirements.** By using reputable international shipping brands and their resources it’s possible to get these products into shoppers’ hands in your key target markets. We recommend **becoming familiar with dangerous goods shipping guidelines** from IATA and your chosen carrier partner to ensure your packages are always up to standard. Meeting these expectations is key to a **seamless shipping process.** With Starshipit’s **multi-carrier support**, you can mark products as dangerous goods, so they’re **assigned to the correct carrier** when they’re ordered. It’s also important to offer **choice at the checkout** and **communicate clearly**. Starshipit integrates with world-leading eCommerce platforms so your customers can **choose the best delivery options** for them and clearly see the cost of each selection. To **see these features in action**, why not start a [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) of Starshipit? Find out how you can integrate with your existing carrier and eCommerce partners and **streamline your shipping processes.** ## Ready to start automating? ## https://starshipit.com/blog-content/can-you-ship-shampoo-internationally # Can you ship shampoo internationally? Tips for DHL, FedEx and USPS Learn how to ship shampoo internationally with tips on packaging, compliance, and choosing the right carriers for shipping liquid. Canonical URL: https://starshipit.com/blog-content/can-you-ship-shampoo-internationally **Summary:**_ Shampoo can usually be shipped internationally when the destination, courier and product rules allow it. Check liquid restrictions, prepare customs details, package bottles to prevent leaks and use tracked services so customers get clearer delivery expectations for every international shipment._ Not everyone would claim to be a regular [beauty and cosmetics](https://starshipit.com/shipping-beauty-cosmetics.md) consumer, but you can bet (or hope!) that **everyone is buying shampoo.** Grand View Research seems to think so, with the organisation citing hair and scalp care as [a US$80 million industry](https://www.grandviewresearch.com/industry-analysis/hair-care-market) that **still has room to expand,** particularly in growing markets like China. **So, can you ship shampoo internationally** to make waves in global markets? **The short answer is yes,** but as always when it comes to [international shipping](https://starshipit.com/international-shipping.md), you’ll need to put in some work to **meet the requirements for shipping overseas. ** That’s where we come in – in this blog **we’ll be looking at the challenges and solutions** when shipping liquids across the world, how Starshipit fits into the picture, as well as listing some key partners that can help. And perhaps most importantly, **examples of brands that are successfully shipping shampoo internationally.** Let’s get glowing! ### Table of contents - **Can you ship liquids internationally?** - **5 tips to ship shampoo abroad** - 1. Understand liquid-specific regulations - 2. Package shampoo for safe transit - 3. Provide clear documentation for compliant shipping - 4. Include order tracking and notifications - 5. Reduce the risk of returns - **Use a multi-carrier strategy for international reach** - [**Which carriers ship shampoo globally?**](https://starshipit.com/shampoo-carriers.md) - Can you ship shampoo internationally with DHL? - Can you ship shampoo internationally with FedEx? - Can you ship shampoo internationally with USPS? - **Haircare brands that have mastered international shipping** - Olaplex: Upfront deals and detailed shipping info - Aveda: A certified B Corp with vegan shampoo - **Next steps** ### Can you ship liquids internationally? Generally, you can ship liquids internationally, but the answer **can depend on the type of liquid, the destination and the carrier **that’s delivering your goods. It gets trickier again if you’re looking to ship **liquids that are classified as dangerous goods**, as these can pose a significant risk if you don’t meet the **strict rules and regulations surrounding them.** **The key factors that make it possible to ship liquids internationally include:** - **Meeting international shipping regulations:** For example, the [IATA governs the rules](https://www.iata.org/en/publications/newsletters/iata-knowledge-hub/what-you-need-to-know-about-the-transport-of-dangerous-goods-by-air/) around shipping unique items like flammable liquids by air. - **Proper packaging:** Even liquids that aren’t dangerous goods can be a risk, as any damage due to poor packaging can result in a mess on the way to its destination. - **Selecting the right carrier:** Some carriers will refuse to take packages with specific requirements or may not be able to take them into certain countries. The carrier you partner with will have a significant impact on your ability to meet international shipping regulations. That’s a lot to take in, but in the next few sections **we’ll break down what you can do to overcome these challenges** and make it easier to ship shampoo internationally. ### 5 tips to ship shampoo abroad We've broken down the **key steps of shipping shampoo worldwide** into five key tips. These will get you started on the path to getting your company’s shampoo into the hands, or heads, of shoppers around the world. ### 1. Understand liquid-specific regulations As you expand to new markets **it’s important to be aware of how countries classify your products.** For example, in Canada, even though it’s unlikely to contain dangerous goods, [shampoo is considered cosmetic](https://www.canada.ca/en/health-canada/services/consumer-product-safety/legislation-guidelines/guidelines-policies/importing-exporting-commercial/document.html#a7), which means it is **regulated under the Food and Drugs Act’s Cosmetic Regulations.** This can impact import and export rules, the amount you can send in each shipment and any licensing related to the sales of these goods. **If you’re shipping by air,** you’ll need to be familiar with the **IATA guidelines we mentioned earlier** as your carrier partners will need to follow these to the letter. **These rules prioritise safety above all else.** **Tip:** Before you offer shipping to new regions, **create an ingredient compliance checklist** for your most popular products to ensure they’re [safe to ship internationally](https://starshipit.com/blog-content/transporting-dangerous-goods-australia.md). There’s nothing worse than selling a product to a customer that gets rejected by customs and never arrives. ### 2. Package shampoo for safe transit [Proper packaging](https://starshipit.com/blog-content/how-to-package-and-send-your-orders.md) is essential for shipping shampoo internationally. These should be **placed in leak-proof containers** to contain any spills with **tamper-evident seals** to give customers piece of mind. It’s also important to make sure shampoo bottles **fit snug in their outer packaging** by filling in gaps with bubble wrap or foam inserts. To be extra safe we recommend **double-sealing bottles** so there is some extra redundancy in the case of spills. For bottles with screw tops, you can **tape an “X” shape over the top** to reduce the risk of it coming off. With liquids, any damage that isn’t contained could affect orders from other customers and companies too. For your outer packaging, **safe and sturdy boxes are your best bet.** These boxes also need to be** labelled correctly** and contain any **essential information about the product’s ingredients.** ### 3. Provide clear documentation for compliant shipping Documents **your package must have** when shipping shampoo internationally include: - A commercial invoice - Packing label - [Harmonized System (HS) Codes](https://starshipit.com/blog-content/what-is-hs-code.md) to identify your product - Material Safety Data Sheets (MSDS) for dangerous goods Customs **delays occur when border agents don’t have the right information** or can’t identify your product. It’s your responsibility as the shipper to **include all necessary documentation** for a smooth passage through customs and on to your customer. **Starshipit tip:** Starshipit has an [automated customs paperwork](https://starshipit.com/fulfilment-automation.md) generator that can **save crucial time and reduce mistakes** when shipping internationally. By setting up automated rules for any orders flagged as international shipping you can **make it much easier for your team** to accurately fulfil these tricky orders. ### 4. Include order tracking and notifications **Order tracking is essential** even for local orders that might only take a day or two to arrive, so it’s even more important that your **international customers are kept in the loop. **With these orders, there’s a **higher risk of shipping delays **plus possible hold ups in customs. The more you can do to let customers know where their order is in the process, the more patient they’ll be. You can **take this a step further** by building [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and portals to help **build trust with your customers.** This way they know these updates are coming directly from you, which can help to **reduce customer service queries like “where’s my order?”** so your team can focus on more in-depth enquiries. **Starshipit tip:** Our [automated shipping notifications](https://starshipit.com/shipping-notifications.md) help you track orders and send updates seamlessly from an all-in-one platform. You can set your company up in the brand hub to ensure the right colours, logos and social media links are used on all automated notifications too. ### 5. Reduce the risk of returns Handling returns can be tricky – **especially for liquids like shampoo** – but the good news is there are ways to reduce the likelihood of them occurring in the first place. By **helping customers feel confident** in their choices and **ensuring clear communication**, you can turn potential returns into happy, loyal customers. ##### 1. Help customers choose the right product Sometimes, **a little guidance goes a long way.** For example, sustainable beauty brand [Ethique has a “hair quiz”](https://ethique.co.nz/pages/quiz) to help customers find the shampoo that’s perfect for their hair type and needs, **reducing uncertainty and boosting confidence** in their purchase. Sharing educational resources, like **product tutorials, tips for selecting the right formula, or reviews,** can also empower shoppers to make the best decisions, leaving them delighted with their choice. ##### 2. Be clear about your returns policy A **well-communicated returns policy** can set clear expectations and reduce surprises. Let customers know upfront **what’s eligible for returns**, such as unopened products, and **be transparent** about exclusions like damaged or opened bottles. Displaying your returns policy prominently at checkout ensures **customers feel informed before completing their purchase.** ##### 3. Perfect your fulfilment process Many returns happen because of **preventable errors, like incorrect items packed or invalid addresses.** By optimising your operations – think accurate documentation, address validation and packing optimisation – you can **eliminate these issues before they arise.** Proactive processes create a **smoother experience for your customers and your team,** saving time and hassle for everyone. **Starshipit tip:** Starshipit can help you **get it right the first time **by **automating your shipping documentation** processes and **address validation** to reduce errors. And for those rare instances when a return is unavoidable, our [branded returns portal](https://starshipit.com/branded-returns.md) ensures the experience is **simple and stress-free** for your customers. ### Use a multi-carrier strategy for international reach International shipping comes with its own** unique set of challenges.** There’s more potential for disruption, prices are higher, and you need to learn about **shipping regulations for multiple countries.** Adopting a [multi-carrier strategy](https://starshipit.com/blog-content/multi-carrier-shipping-software.md) is one way you can **prepare for these challenges.** Working with more than one shipping partner can **help give you leverage to negotiate better shipping rates **and **protects you against disruptions** in international shipping. **Other key benefits of this approach include:** - **Using the best-suited carrier: **Each shipping partner is going to have its own unique advantages. Maybe you use one for local express deliveries, a second for North American deliveries and then a third option for sending liquids internationally to Europe. Haircare brand Nurture Handmade shows the advantages of this process with [the range of shipping options](https://nurturehandmade.com/pages/international-shipping?srsltid=AfmBOoqFQm2OkojaUI0nI9ZzieblryEVIF12XLkA_VGIofmsTKOiNKVR) it can offer its customers. - **Optimised shipping costs:** You can work with carriers to negotiate better rates based on the quantity you send with them which can bring prices down for your customers. **Starshipit tip:**** **What’s the best way to get a multi-carrier strategy up and running? **Having the right partners is a good first step.** Starshipit supports [multi-carrier management](https://starshipit.com/multi-carrier-shipping.md) so you can assign orders to any of the carriers you work with. This way, y**ou can automatically flag orders that need to go with a specific carrier** or easily shift from one to another when they’re experiencing disruptions. ### Which carriers ship shampoo globally? Not all carriers will be able to ship liquids to your target destination, so it’s best to check with your current partners before you get started. Here are some **reliable global names with experience** shipping shampoo internationally. ### Can you ship shampoo internationally with DHL? As a global giant with distinctive yellow vehicles spotted all over the world, [DHL](https://starshipit.com/partner/dhl-ecommerce.md) is a solid choice when it comes to shipping shampoo across borders. The company **offers a range of delivery options**, allowing you to choose the service that best meets your needs. However, when shipping liquids it’s **important for you to do your due diligence** as well. ** Key points for shipping with DHL:** - **Know your product:** According to DHL’s guide for shipping liquids, knowing your product is the first step to success. Regular liquids can be sent via ground, air or sea freight, while dangerous goods will have more limited options. - **Pack shampoo correctly:** DHL advises to keep liquids packed securely and covered with plastic bags to contain unwanted leaks. If there’s more than one bottle in a box, these should be divided by cardboard trays or other packing materials to keep them from colliding. - **Choose a service:** Depending on how much your customers are willing to pay, DHL Express offers a range of options for sending shampoo internationally. ### Can you ship shampoo internationally with FedEx? Initially founded in the US, [FedEx](https://starshipit.com/partner/fedex-shipping.md) has grown to be a **dependable and well-recognised carrier** the world over. When it comes to shipping shampoo internationally, their **extended services and global reach** make them a valuable partner for your business. ** Tips for success when shipping with FedEx:** - **Find the right service for you:** In its [guide for shipping liquids](https://www.fedex.com/en-us/shipping/how-to-ship-liquids.html), FedEx outlines the options available provided you’re not planning to ship hazardous liquids. FedEx Fast Freight promises** the quickest possible shipping the company can manage**, while 1-day to 5-day options give time-definite delivery options to give customers peace of mind. - **Take care packaging liquids:** FedEx offers a selection of packing pointers that we’d recommend following to ensure safe delivery. This includes **putting absorbent materials in the packaging** to soak up spills, fill any empty voids and tape an “X” over bottle lids to keep them securely tightened. - **Read up on regulations:** While FedEx is in charge of delivering the package, it’s your responsibility for the item to **meet international guidelines and rules**, such as carrying the right documentation and meeting import requirements for the country of origin. ### Can you ship shampoo internationally with USPS? The United States Postal Service ([USPS](https://starshipit.com/partner/usps.md)) **ships to over 180 countries worldwide**, making them an important partner when it comes to shipping shampoo globally. The company has posted [comprehensive guidelines](https://pe.usps.com/text/pub52/welcome.htm) for shipping all manner of products on its website which can help you **get the most out of its range of services.** ** Tips for shipping shampoo with USPS** - **Label your packages correctly:** It’s not just the type of labels you include on your parcels, but the location as well. [USPS advises](https://pe.usps.com/text/pub52/pub52c2_007.htm) **against putting any important stickers on the bottom of boxes**, as they could be missed by your courier or result in liquids being stored upside down for extended periods. - **Check packaging regulations:** Like most carriers, the [USPS has strict guidelines](https://pe.usps.com/text/pub52/pub52c4_017.htm#:~:text=All%20nonmetal%20containers%20of%20liquid,secondary%20container%2C%20such%20as%20a) for liquids of different sizes. For example, any plastic or other non-metal containers holding more than 4 ounces of liquid **must be triple packed** alongside absorbent materials. - **Review service offerings: **When [shipping shampoo internationally with USPS](https://www.usps.com/international/insurance-extra-services.htm), you can choose from a range of different **services to add security to your package. **The company offers multiple insurance options to protect shipments and can also provide proof of delivery receipts or other tracking services. ### Haircare brands that have mastered international shipping ### Olaplex: Upfront deals and detailed shipping info Started in California, [Olaplex has expanded worldwide](https://olaplex.com), with its hair care products on shelves in leading beauty retailers like Sephora. This global expansion means the company has mastered the art of shipping shampoo around the world, so let's see what we can learn from them. #### What Olaplex does well The Olaplex website clearly communicates current deals, with the **header advertising free shipping on every order.** That’s a great way to set the tone for shoppers, as they know they can fill up their online cart without worrying about expensive shipping fees. Olaplex also has [an entire FAQ page just for shipping](https://olaplex.com/pages/shipping). Being **upfront and transparent** about this kind of information is really handy for customers, especially for those who are new to the store. Olaplex **outlines the international destinations it can ship to**, the shipping costs and delivery, and its tracking options. **Starshipit tip:** With our range of [eCommerce integration options](https://starshipit.com/integrations.md) (including Shopify, BigCommerce and more), **you can control the shipping prices and delivery estimates** your customers see at checkout, so they have all the information they need to make a decision. ### Aveda: A certified B Corp with vegan shampoo As a certified B Corp that is proudly against animal testing, [Aveda](https://www.aveda.ca) leads with strong messaging to go alongside its range of vegan hair care products. The company supplies **high-end shampoos and conditioners to its passionate customers across the globe,** so let’s find out how it's rising to meet these expectations. #### What Aveda does well Like in our previous example, Aveda puts its featured deals front and centre. A revolving **banner at the top of the homepage tells shoppers what’s on offer** at different price points as an incentive to add more items to their cart. On its [shipping page](https://www.aveda.ca/customer-service-shipping), Aveda **breaks down its shipping options** with **expected delivery times and costs.** It also has helpful disclaimers explaining potential holiday disruptions, so customers know when to order to ensure their shampoo arrives in time. Finally, **a separate tracking page** makes it clear where to go to track an existing order. **Starshipit tip:** Use [shipping notifications](https://starshipit.com/shipping-notifications.md) to **keep customers in the loop** while a package is on its journey. This way, they won’t have to navigate through your website to see how close their order is to arriving. ### Download Beauty & Cosmetics ebook Do you ship more than just shampoo? Download our free eBook _‘__[Loyalty X Logistics: Shipping Strategies for Beauty and Cosmetics Brands](https://info.starshipit.com/beauty-loyalty-ebook)__’_ to see how an optimised shipping process is the **key to growing your business in the beauty industry.** - [Download your copy](https://info.starshipit.com/beauty-loyalty-ebook) ### Bonus beauty blogs Looking to dive deeper into shipping beauty products? Don't miss our comprehensive guides tailored to the industry: - [How can you ship makeup & cosmetics internationally?](https://starshipit.com/blog-content/ship-makeup-and-cosmetics-internationally.md) - [Can you ship skincare internationally?](https://starshipit.com/blog-content/can-you-ship-skincare-internationally.md) - [Can you ship nail polish internationally?](https://starshipit.com/blog-content/can-you-ship-nail-polish-internationally.md) - [How to ship perfume internationally - Including carrier guides (FedEx, DHL and more)](https://starshipit.com/blog-content/how-to-ship-perfume-internationally.md) ### Next steps The better prepared you are, the easier it will be to ship shampoo to all corners of the globe. Some of the key steps to success include: - **Compliance:** Know your product and how it relates to international shipping regulations for liquids. Always include **accurate shipping documents** and any extra labels your shipping partners require. - **Packaging:** Liquids pose a risk to your shipment and others onboard if there’s a spill. **Leak-proof packaging, taped lids, snug boxes** and absorbent materials are the key to safe international shipping for shampoo. - **Customer experience:** Clear shipping timelines, multiple delivery options and comprehensive tracking will all make the process smoother for your customers. **Starshipit can help you with these steps and more.** Try a [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx?) to check out features like **automated rules for deliveries** that need extra customs support, or **branded shipping notifications** so customers are kept updated in a way that matches your brand. We also **integrate with most major couriers and eCommerce platforms** to optimise your current processes and help you successfully ship shampoo internationally. You can also [book a personalised demo](https://starshipit.com/book-an-appointment.md) of the platform today, to get you set up for shampoo shipping success. ## Ready to start automating? ## https://starshipit.com/blog-content/can-you-ship-skincare-internationally # Can you ship skincare internationally? Learn how you can ship skincare internationally by meeting strict rules and regulations, as well as providing flexible shipping options for your customers. Canonical URL: https://starshipit.com/blog-content/can-you-ship-skincare-internationally **Summary:**_ Skincare can usually be shipped internationally when the destination, courier and ingredient rules allow it. Check restrictions on liquids, aerosols or active ingredients, prepare customs details and package products securely before offering overseas delivery for each international order you accept._ **The global skincare industry is thriving,** with a projection to generate [US$188.60 billion in revenue](https://www.statista.com/outlook/cmo/beauty-personal-care/skin-care/worldwide) by the end of 2024. However, **skincare isn’t just a routine – it’s becoming a movement.** Since the pandemic, social media trends like Get Ready with Me (GRWM) and product deep-dives have **amplified the spotlight on skincare,** creating global demand and making it one of the **fastest-growing beauty segments.** For skincare brands, meeting this demand internationally means more than just shipping products across borders. It requires **careful compliance with ingredient-specific regulations,** secure packaging to protect delicate formulas, and the ability to** keep customers informed with real-time tracking.** In this guide, we’ll cover the essentials for [shipping skincare worldwide](https://starshipit.com/international-shipping.md), including **top tips, carrier recommendations, and examples from successful brands paving the way.** ### Table of contents - **The best international shipping tips for skincare brands** - Understand product-specific regulations - Package skincare for safe transit - [Provide documentation for compliant shipping](https://starshipit.com/skincare-documentation.md) - Include order tracking and notifications - Be clear about your international returns policy - **Perfecting the carrier mix for skincare success** - **Which carriers can ship skincare internationally?** - Shipping skincare internationally with DHL - Shipping skincare internationally with FedEx - Shipping skincare internationally with UPS - **Examples of online skincare brands that ship internationally** - Go-To Skincare: The friendly brand with global appeal - Glossier: A cult-classic brand with global reach - **Next steps** ### The best international shipping tips for skincare brands Shipping skincare products internationally involves **more than just packaging and sending**. From ingredient-specific regulations to packaging requirements, every detail counts to ensure a smooth delivery experience that meets customer expectations. Here are some practical tips to help you **navigate the ins and outs of global skincare shipping with confidence**. ### 1. Understand product-specific regulations When [shipping skincare around the world](https://passportshipping.com/blog/a-beginner-s-guide-for-shipping-cosmetics-internationally/), **understanding product-specific regulations is essential.** Many skincare products contain active or restricted ingredients, such as retinol, SPF, or acids, which can be **subject to strict regulations** in certain countries. These ingredients may even be classified differently across borders, **requiring careful research to ensure compliance.** Before shipping to any destination, it’s important to check that your product ingredients are allowed, as **some countries restrict or prohibit certain chemicals** in skincare products. For example, [Canada defines any substance](https://www.canada.ca/en/health-canada/services/consumer-product-safety/cosmetics/cosmetic-ingredient-hotlist-prohibited-restricted-ingredients.html) used to clean, improve, or change the complexion, skin, hair, nails or teeth as a cosmetic. This means **cosmetics would include skincare,** but some items that you might consider a ‘cosmetic’ may be categorised as a different product type. An example of this would be an antibiotic skin cream, which aims to treat an infection with certain active ingredients –** these ingredients would not be permitted as a cosmetic** and would be considered a drug, which falls under **different regulations.** Additionally, some regions may require documentation like an Ingredient Declaration or **Material Safety Data Sheet (MSDS)** for skincare items with active components. When preparing to ship internationally, consider **creating a checklist of your products’ key ingredients** and matching them against import restrictions in each country you ship to. This way you **aren’t caught off-guard**, and neither are your customers. ### 2. Package skincare for safe transit Similar to shipping other items in the [makeup and cosmetics category](https://starshipit.com/blog-content/ship-makeup-and-cosmetics-internationally.md), **effective packaging is the key** to ensuring skincare products arrive safely at their destination. Many skincare items are **liquid-based or temperature-sensitive,** requiring specialised packaging to prevent leaks, contamination, or damage in transit. - **Start with leak-proof containers** that securely hold liquids, reducing the risk of any spills during long-distance shipping. - **For added protection,** include tamper-evident seals to give customers confidence that their product hasn’t been opened or altered along the way. - **If your products are sensitive to heat or cold** – like serums or creams – consider insulated packaging or cold packs to help maintain their stability during transport. - **Including protective layers,** such as bubble wrap or padded inserts, can also safeguard against impact during handling. By focusing on secure, thoughtful packaging, you can **build trust **with your customers and **protect your products** as they make their journey across borders. ### 3. Provide documentation for compliant shipping With so many [rules and regulations](https://www.customs.govt.nz/business/import/import-prohibited-and-restricted-imports/hazardous-substances-import-controls/), **clear and accurate documentation is crucial** when shipping skincare products internationally. Many countries require **detailed product information** to verify the safety and legality of cosmetics entering their borders, **especially for skincare items containing active ingredients** like retinol or SPF. Having the right documentation in place can **prevent delays, extra fees, and even reduce returns.** Be sure to include [detailed product descriptions](https://starshipit.com/blog-content/international-shipping-label-guide.md) with ingredients lists – **customs officials often need a complete breakdown** to ensure compliance with local regulations. Also keep in mind, certain skincare ingredients might require **extra documentation depending on the destination.** For example, sunscreens and some acids may need certification to meet health and safety standards. Knowing these requirements ahead of time can **reduce customs issues** and keep orders moving smoothly. **Starshipit tip:** [Automate your customs documentation](https://starshipit.com/fulfilment-automation.md) with Starshipit and simplify cross-border shipping by **automatically generating accurate paperwork for each shipment.** This way, skincare brands can ensure their shipments comply with destination requirements, **saving time and preventing any costly delays.** ### 4. Include order tracking and notifications When it comes to shipping skincare internationally, **real-time tracking and notifications go a long way** in reassuring your customers. Offering branded tracking pages not only **keeps them informed but also strengthens their connection** to your brand throughout the shipping journey. **Real-time updates at key stages** – like when an order ships, clears customs, or is out for delivery – **build customer confidence** and **reduce “Where’s my order?” inquiries**, showing that you’re just as invested in their order as they are. **Starshipit tip:** Starshipit makes it easy to set up [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and **automated notifications** that keep your customers excited and informed every step of the way. It’s a small touch that **makes a big difference,** helping you **build lasting relationships** with your customers. ### 5. Be clear about your international returns policy Handling international returns for skincare can be tricky – **hygiene standards and regulations** around used products mean that the process is more complex than for most items. And with skincare, **customers are often particular about product quality,** making a smooth return experience **crucial for maintaining trust.** Start by **making your return policy crystal clear** for customers. Let them know what’s eligible for return and if there are **any restrictions on opened or used products.** This transparency up front helps set expectations and avoids surprises. A **branded returns portal **can also streamline the process, giving customers a simple, **self-service experience** if they need to make a return. **Starshipit tip:** With Starshipit’s [returns portal](https://starshipit.com/branded-returns.md), **handling returns is easy** and efficient, giving your customers a positive experience, even when they need to send something back. ### Perfecting the carrier mix for skincare success Choosing **the right mix of carriers is essential** to ensure your skincare products arrive fresh and on time, wherever your customers are. While speed matters, **offering a balanced range of delivery options** lets customers decide what works best for them – **whether it’s a fast but higher-cost option or a slower, more affordable choice.** For skincare, it’s also key to **consider temperature stability**, as some products are sensitive to heat or cold. Look for carriers with **options that suit your products’ needs** and keep [shipping costs](https://starshipit.com/shipping-costs.md) manageable. And if your products contain regulated ingredients, **make sure your carriers are equipped to handle any cross-border compliance** requirements. With the right carrier mix, you can keep your customers happy, your products safe, and your shipping costs under control. ### Which carriers can ship skincare internationally? ### Shipping skincare internationally with DHL [DHL](https://starshipit.com/partner/dhl-ecommerce.md) is a **reliable carrier with a vast global network** and expertise in handling products that require special attention, making it a great choice for [skincare brands shipping internationally.](https://www.dhl.com/discover/en-ph/logistics-advice/essential-guides/How-To-Ship-Dangerous-Goods-and-Hazardous-Materials-Safely?_gl=1*1bdei99*_gcl_aw*R0NMLjE3MjQzNzQ5NDAuRUFJYUlRb2JDaE1JdzR1dTBKZWhnUU1WQXZSTUFoM0x4UXV1RUFBWUFTQUFFZ0tPNXZEX0J3RQ..*_gcl_au*MjAyMzQzNTc3NS4xNzI1ODMyNTkwLjI4MzAzMzc0OC4xNzI3NzI5Mjc5LjE3Mjc3MjkyNzk.&_ga=2.53127915.2121825223.1731277919-654301881.1694388123) DHL’s services **support the safe transport of sensitive items** and help ensure compliance with international shipping regulations. ** Key points for shipping skincare with DHL:** - **Regulatory compliance **– Skincare products often include ingredients that are restricted or regulated in certain countries. DHL’s handling procedures **align with international regulations,** and their team can advise on **safe packaging and documentation** to help your products pass smoothly through customs. - **Packaging requirements** – Skincare, especially liquids and glass-bottled products, **needs careful packaging to prevent leaks or damage.** DHL suggests using leak-resistant packaging, double-boxing, and adhering to [IATA packaging guidelines ](https://www.iata.org/en/training/subject-areas/dangerous-goods-regulations-courses/?_gl=1*1mx0qep*_gcl_aw*R0NMLjE3MjQzNzQ5NDAuRUFJYUlRb2JDaE1JdzR1dTBKZWhnUU1WQXZSTUFoM0x4UXV1RUFBWUFTQUFFZ0tPNXZEX0J3RQ..*_gcl_au*MjAyMzQzNTc3NS4xNzI1ODMyNTkwLjI4MzAzMzc0OC4xNzI3NzI5Mjc5LjE3Mjc3MjkyNzk.&_ga=2.62105583.2121825223.1731277919-654301881.1694388123)to keep products safe throughout their journey. - **Delivery options** – DHL’s Express Worldwide service is a reliable choice for quick international shipping, **often reaching destinations within 1-3 business days.** DHL also offers support for temperature-controlled shipments, ideal for skincare items that require **stable conditions to maintain product quality.** ### Shipping skincare internationally with FedEx [FedEx](https://starshipit.com/partner/fedex-shipping.md) is another trusted global carrier with expertise in shipping sensitive goods, including skincare products that may require special handling. For brands shipping skincare internationally, [FedEx](https://www.fedex.com/en-us/service-guide/dangerous-goods/how-to-ship.html?_gl=1*1dl9q5q*_gcl_aw*R0NMLjE3MjQzNzQ5NDAuRUFJYUlRb2JDaE1JdzR1dTBKZWhnUU1WQXZSTUFoM0x4UXV1RUFBWUFTQUFFZ0tPNXZEX0J3RQ..*_gcl_au*MjAyMzQzNTc3NS4xNzI1ODMyNTkwLjI4MzAzMzc0OC4xNzI3NzI5Mjc5LjE3Mjc3MjkyNzk.&_ga=2.229295967.2121825223.1731277919-654301881.1694388123) provides strict compliance with international standards and offers secure solutions that meet both regulatory and safety requirements. ** Key considerations for shipping skincare with FedEx:** - **Packaging requirements** – FedEx has **specific guidelines for packaging** to prevent leaks or damage during transit. Skincare items, especially liquids, must be packaged **securely with leak-proof materials** and labeled appropriately to ensure safe handling. Inner and outer packaging **should follow FedEx’s standards** to reduce the risk of breakage. - **Service options** – For fast international delivery, **FedEx International Priority offers delivery within 1-3 business days,** ideal for time-sensitive skincare shipments. **FedEx International Economy provides a more budget-friendly option,** with fully trackable shipping to maintain visibility at every step. - **Shipper responsibilities** – you must prepare **accurate documentation** to meet regulatory requirements. This may include providing a **Material Safety Data Sheet (MSDS)** for certain ingredients and clear labeling for customs. FedEx also requires shippers to ensure all necessary documentation is accurate and complete, including **any ingredient declarations** or **special handling instructions.** ### Shipping skincare internationally with UPS [UPS](https://starshipit.com/partner/ups-shipping-software.md) offers **specialised services for shipping regulated items,** including certain skincare products with sensitive ingredients, through its [Hazardous Materials Contract Shipping program](https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/hazardous-materials-guide/shippers-responsibilities/contract-shipping.page?_gl=1*mwbbqv*_gcl_aw*R0NMLjE3MjQzNzQ5NDAuRUFJYUlRb2JDaE1JdzR1dTBKZWhnUU1WQXZSTUFoM0x4UXV1RUFBWUFTQUFFZ0tPNXZEX0J3RQ..*_gcl_au*MjAyMzQzNTc3NS4xNzI1ODMyNTkwLjI4MzAzMzc0OC4xNzI3NzI5Mjc5LjE3Mjc3MjkyNzk.&_ga=2.191442921.2121825223.1731277919-654301881.1694388123). This service **ensures extra care and compliance** with regulations for approved businesses, making it a reliable choice for skincare brands looking to ship globally. ** Here’s what you need to know to ship skincare with UPS:** - **Classification and documentation** – Skincare products with active or restricted ingredients **must be accurately classified** according to UPS and regulatory standards. This includes using the **correct UN numbers,** **hazard labels, and completing a shipper’s declaration** for items requiring special handling. - **Packaging requirements** – UPS enforces strict guidelines to ensure safe packaging for sensitive skincare items. Liquids must be packaged securely **with leak-proof materials,** and glass or fragile containers should be **padded to prevent breakage.** UPS also requires that certain skincare items follow **Limited Quantity provisions,** especially for ground shipments. - **Restricted items** – UPS places specific restrictions on air shipments of certain products, **such as those containing alcohol or other regulated ingredients.** For example, products with high alcohol content may only be shipped by air if they meet **IATA standards,** making it essential to confirm ingredient regulations before shipping. **Starshipit tip:** Don’t rely on just one carrier – Starshipit enables [multi-carrier integration](https://starshipit.com/multi-carrier-shipping.md), **letting you easily switch between DHL, FedEx, UPS, and more,** and helping you choose the best carrier for each destination. By offering **flexibility to select the most compliant, cost-effective, and efficient option** for every order, you can provide a seamless and streamlined shipping experience for skincare lovers worldwide. ### Examples of online skincare brands that ship internationally ### Go-To Skincare: The friendly brand with global appeal [Go-To Skincare](https://gotoskincare.com/pages/shipping) has captured the hearts of skincare enthusiasts worldwide with its **straightforward, high-quality products and playful branding.** Founded by skincare expert Zoë Foster Blake, this Australian brand is all about keeping skincare simple, effective, and enjoyable. With a **loyal customer base **that spans continents, Go-To has successfully extended its reach to key regions globally. #### What Go-To Skincare does well Go-To excels at creating a positive international shipping experience by **offering clear, competitive shipping options to popular destinations**, including New Zealand, the United Kingdom, and the United States. Their approach is **all about transparency:** while duties and taxes are covered for certain regions like the UK, they’re upfront with customers from the “Rest of the World” that **these charges may apply on delivery.** Estimated delivery times are also provided by region, ensuring customers know what to expect and when. By keeping customers informed with **clear shipping costs, timelines, and delivery expectations,** Go-To ensures a smooth journey from the cart to the customer’s doorstep, **building trust with their international fan base.** **Starshipit tip:** Ship globally like Go-to Skincare by **leveraging the power of multi-carrier integration** with Starshipit, so you can manage shipping to various regions with ease, **offering clear and accurate delivery timeframes at checkout.** Plus, **branded tracking** [keeps customers updated](https://starshipit.com/shipping-notifications.md) from dispatch to delivery, reducing “Where’s my order?” questions and **enhancing their experience every step of the way.** ### Glossier: A cult-classic brand with global reach [Glossier](https://www.glossier.com/) has built a strong reputation for its **minimalist, skin-first approach to beauty,** growing a loyal customer base worldwide. Known for its **high-quality skincare and makeup products,** Glossier has successfully expanded internationally, **shipping to over 180 countries** and tailoring its shipping options to different regions. #### What Glossier does well Glossier **provides clear, detailed shipping information for international customers.** They offer both standard and express shipping options to many regions, including Australia, Canada, France, Germany, and more. A key part of Glossier’s international strategy is their **transparent communication about customs duties and taxes **— customers are informed up front whether these fees are **included in the order total, or if they’ll need to be paid at checkout.** By setting clear expectations, Glossier helps international customers enjoy a seamless shopping experience, no matter where they are. **Starshipit tip:** Follow Glossier’s lead and **take the stress out of duties and taxes** by using Starshipit to [automate your customs documentation](https://starshipit.com/international-shipping.md) with your international carriers. This way, you can **rest easy knowing you’ll stay compliant,** and your customers can receive their orders **without any hiccups or delays at the border.** #### Download the guide Want to level up your skincare shipping strategy? Download our free ebook, _[‘Loyalty x Logistics: Shipping Strategies for Beauty and Cosmetics Brands’](https://info.starshipit.com/beauty-loyalty-ebook)_ and learn how to build customer loyalty by optimising your shipping process. Perfect for skincare brands ready to make a global impact. - [Download your copy](https://info.starshipit.com/beauty-loyalty-ebook) ### Bonus beauty blogs Looking to dive deeper into shipping beauty products? Don't miss our comprehensive guides tailored to the industry: - [How to ship makeup and cosmetics internationally](https://starshipit.com/blog-content/ship-makeup-and-cosmetics-internationally.md) - [Can you ship nail polish internationally?](https://starshipit.com/blog-content/can-you-ship-nail-polish-internationally.md) - [How to ship perfume internationally - Including carrier guides (FedEx, DHL and more)](https://starshipit.com/blog-content/how-to-ship-perfume-internationally.md) ### Next steps [Shipping skincare internationally ](https://starshipit.com/international-shipping.md)can feel like a challenge, but **with the right approach**, it becomes the perfect opportunity for your brand to shine on a global stage. From **picking the perfect carrier mix to crafting secure, spill-proof packaging,** you’re now equipped with all the essentials to send your products across borders smoothly – and **give your customers a flawless experience from start to finish.** **So, what’s next?** Put these tips to work and get ready to see your brand grow in new markets. Every step you take to streamline the shipping experience, like **automating customs or keeping customers in the loop with real-time tracking,** brings you closer to building trust and loyalty with skincare lovers around the world. **Ready to take your skincare brand global?** Start a [free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a personal demo](https://starshipit.com/book-an-appointment.md) with Starshipit today. Let us handle the logistics, so you can keep your customers glowing around the world. ## Ready to start automating? ## https://starshipit.com/blog-content/can-you-ship-soap-internationally # Can you ship soap internationally? Discover how to ship soap internationally with tips for packaging, compliance, and choosing the right carriers to ensure smooth deliveries. Canonical URL: https://starshipit.com/blog-content/can-you-ship-soap-internationally **Summary:**_ Soap can usually be shipped internationally when the destination and courier allow the ingredients being sent. Check product restrictions, package bars or bottles securely, prepare customs data and use tracked services so orders move with fewer delays for each shipment._ Whether it’s part of a new 12-step nighttime routine, a product for sensitive skin or a more sustainable alternative, **there’s increasing demand for unique and artisanal soaps.** According to [Fortune Business Insights](https://www.fortunebusinessinsights.com/organic-soap-market-108859), the market for organic soap alone was worth US$2.29 billion in 2023 and **will top $3 billion by 2030.** To meet the demands of this growing customer base, **you’ll need to be able to ship soap internationally.** While soap might be one of the easier cosmetics to ship overseas when compared to something like [nail polish](https://starshipit.com/blog-content/can-you-ship-nail-polish-internationally.md), there are still **a few boxes to tick** to get it from your warehouse and into the hands of your customers. Do you have **the right packaging** for liquid soaps? What **documents** do you need to include? Can you ship soap internationally to **any country you want? **We’ll help you with these questions and more so you can feel ready to take on this growing market. ### Table of contents: - **Is it possible to ship soap internationally?** - **Key strategies for shipping soap worldwide** - Navigate soap-specific shipping regulations - Package soap for safe travel - Ensure accurate documentation - Include real-time tracking and notifications - Reduce the likelihood of returns - **Choosing the right carriers for international soap deliveries** - **Carrier options for shipping soap internationally** - Can you ship soap internationally with DHL? - Can you ship soap internationally with FedEx? - Can you ship soap internationally with USPS? - **Soap brands setting the standard in global shipping** - Lush: Bold branding across a huge range of products - L’Occitane: High-end soaps shipped internationally - **Next steps** ### Is it possible to ship soap internationally? Yes, **you can ship soap internationally.** Of course, the longer answer does depend on the type of soap you’re shipping. For example, **when shipping bar soaps** internationally you will have a bit more flexibility when it comes to packaging. We’ll get into more detail on this soon, but **these types of soaps aren’t regulated as much** from a shipping perspective. ** Liquid soaps,** on the other hand, **will be subject to international shipping guidelines for liquids.** These are normally easy to follow, and carriers like [FedEx have guides to follow](https://www.fedex.com/en-us/shipping/how-to-ship-liquids.html?utm_source=chatgpt.com), but **there is little room for error.** Often, these policies are in response to regulations from industry bodies like the International Air Transport Association (IATA) so **you’ll have to update your shipping processes to meet those standards.** ### Key strategies for shipping soap worldwide Now we know you can ship soap internationally, let’s look at how you can improve your shipping processes to meet carrier guidelines, package soap safely and keep your customers happy. ### Navigate soap-specific shipping regulations When shipping soap internationally, it’s important you’re aware of regulations such as: **Classification:** It’s important to know what type of good your soap is classified as in **the country you're shipping to.** For example, when shipping to the US, traditional soaps are [considered a consumer product](https://www.cpsc.gov/Business--Manufacturing/Business-Education/Business-Guidance/Soap) and are therefore **regulated by the Consumer Product Safety Commission (CPSA).** However, if the soaps are found to contain **ingredients with cosmetic properties,** they are considered cosmetic products or drugs and fall under the jurisdiction of the **Food and Drug Administration (FDA).** ** Ingredient restrictions:** There may also be further regulations based on the type of soap you’re shipping. For example, the CPSA notes that **soaps containing hazardous substances,** such as ones used for degreasing, **must have labels that mention they could cause eye irritation.** Other ingredients that may cause issues depending on the destination country include **natural oils or added chemicals.** **Supporting documentation:** To prove you meet both the right goods classification and approved ingredients, **you’ll need to include supporting documentation with each package.** It’s also helpful to include material safety data sheets (MSDS) that can be referred to in the event of any spills or accidents. ### Package soap for safe travel When shipping soap internationally,** it’s important to have the right packaging. **We’ve split our packaging tips into two separate categories. **Bar soaps:** - Include protection like **bubble wrap or fillers like packing peanuts** to reduce the chance of breakage. - As [Modern Soapmaking mentions](https://www.modernsoapmaking.com/blog/guide-to-shipping-handmade-soap-cosmetics-other-bath-goodies?utm_source=chatgpt.com), try to** include branding or labels for your bars** that are normally sold without retail packaging to help with identification and brand awareness. - **Align packaging with your brand goals** where possible, like matching small batch organic soaps with recyclable mailers. - **Consider the temperature in the departure and destination countries.** Cold temperatures shouldn't pose too much of an issue, but hot climates could cause bar soaps to melt. **Liquid soaps:** - Check with your carrier partners to see their **criteria for shipping liquids.** - Ensure liquid soaps for international shipping are in **leak-proof packaging and double wrapped** where possible. - Take extra precautions like **taping down screw tops or lids** that could be damaged in transit. - Clearly **label the outer packaging** so carriers are aware it’s a liquid in a potentially fragile container. ### Ensure accurate documentation for seamless customs clearance Sometimes, it’s not your carrier that’s in control of the shipping timeline, but **your ability to get a package through customs effectively.** Delays here can be particularly frustrating both for you and your customers as they **depend on accurate documentation** that proves a certain product meets import guidelines. It’s important not just to be aware of the ingredients that make up your soap, but **how your product is classified by customs in the destination country** and by international shipping guidelines. We suggest** familiarising yourself with the **[**harmonized shipping (HS) codes**](https://starshipit.com/blog-content/what-is-hs-code.md)** for soaps.** Soaps have the HS code heading 3401, but this can change based on their application as noted by the [Canada Border Services Agency](https://www.cbsa-asfc.gc.ca/trade-commerce/tariff-tarif/2022/html/00/ch34-eng.html). **Starshipit tip:** Use our [automated shipping rules](https://starshipit.com/fulfilment-automation.md) to **automatically assign customs documentation (including HS codes) to international orders**, saving your staff time and ensuring smooth sailing through customs. ### Include real-time tracking and notifications When shipping soap across the globe, real-time tracking and notifications can help **give you and your customers peace of mind.** It’s helpful for you to know how long it takes for a package to transit through customs, and **updated delivery estimates keep customers waiting patiently.** It might seem excessive to update shoppers at every step of the journey, but **extra communication can reduce the number of simple queries** your customer service team has to deal with. **Starshipit tip:** Create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and [automated shipping notifications](https://starshipit.com/shipping-notifications.md) with Starshipit to **increase customer satisfaction and keep communication consistent.** ### Reduce the likelihood of returns Shipping liquids internationally **can be challenging for experienced businesses**, so it’s not something you want customers to have to try with liquid soaps. These products have **strict shipping guidelines and it would be difficult for customers to follow them.** For liquid soaps, it’s best to try and reduce the likelihood of returns when shipping soap internationally. **Here are some tips:** - **Provide detailed product descriptions** upfront to help customers make the right choice. - **List potential allergens clearly** for shoppers who might react to specific ingredients. - **Communicate a clear returns policy** when customers order so they know exactly what they’re committing to. - **Consider refunds in lieu of returns** for difficult items like liquid soaps. - **Optimise your fulfilment processes** to reduce the chances of incorrect orders being shipped to customers. **Starshipit tip:** If you do need to offer returns, setup a [branded returns portal](https://starshipit.com/branded-returns.md) in Starshipit so customers have a trustworthy place to generate their own shipping labels and minimise your team’s workload. ### Choosing the right carriers for international soap deliveries To effectively ship soap internationally you'll likely want to **partner with multiple carriers.** A [multi-carrier shipping strategy](https://starshipit.com/blog-content/multi-carrier-shipping-software.md) allows you to **choose the best carrier partner for your different types of products** while balancing cost, delivery speed and reliability. You might also find that **some carriers offer more comprehensive service** for specific regions or are **better suited to products with strict regulations** like liquid soaps. But what’s the best way of keeping track of your carrier partners and their strengths and weaknesses? Starshipit supports [integrating with multiple shipping partners](https://starshipit.com/multi-carrier-shipping.md) so you can **manage all your carriers from one easy dashboard** and assign orders based on **factors like cost or delivery time.** By using automated rules, you can ensure international orders are **sent with the best carrier for the job** along with **all the necessary customs documentation**. ### Carrier options for shipping soap internationally We’ve talked about choosing the right partner for shipping soap internationally, so **let’s look at some global leaders to see what they can offer your business.** ### Can you ship soap internationally with DHL? Yes, DHL is able to ship soap internationally. Its global fleet is active in over 200 countries and territories worldwide, so you can trust DHL to help you ship to new markets. However, there are a few things you'll need to consider before choosing DHL for your business. #### Key considerations for shipping soap with DHL **Take care when shipping liquids:** When [shipping liquid soaps internationally with DHL](https://www.dhl.com/discover/en-nz/logistics-advice/import-export-advice/liquid-bulk-shipping-internationally), it’s important to check the carrier’s rules and any changes to their service level. With DHL, non-flammable liquids are still able to go by land, sea and air freight. **Pack items securely:** International shipping could see your packages travelling by any combination of land, sea and air on the way to their final destination. Ensure your soaps are packed tightly with plenty of filler to keep items snug. **Check for enhanced shipping services:** Are you shipping sensitive soaps to Australia in the middle of their summer? DHL offers temperature controlled shipping that can keep perishable items safe on their international journey. ### Can you ship soap internationally with FedEx? FedEx is a great option for shipping soap internationally. The company **offers a range of extensive services across the globe** while providing detailed resources to help customers get their goods delivered safely. Let's take a look at some **key considerations** you'll need to know for this world-renowned carrier before you decide to ship with FedEx. #### Key considerations for shipping soap with FedEx **Read the FedEx guides: **When shipping items like liquid soaps, it’s your responsibility to package goods in a way that meets international shipping guidelines. FedEx has created [a detailed guide for shipping liquids](https://www.fedex.com/en-us/shipping/how-to-ship-liquids.html) that you can use as a checklist for these orders. **Use FedEx tracking services:** FedEx offers a variety of tracking services, including the options to see delivery progress on a map or see photo proof a package arrived safely. These can provide peace of mind for valuable or fragile packages. **Try sustainable shipping options:** Customers looking to buy small batch or organic soaps likely have sustainability as an important value. FedEx [offers sustainable packaging options](https://www.fedex.com/en-us/sustainability/get-inspired.html#work-for-you) to help reduce the impact of your shipments. ### Can you ship soap internationally with USPS? Another well-known and reliable carrier is USPS. The United States Postal Service **can ship soap internationally to over 180 different countries** across a range of services. Here are a few things to think about before shipping soap around the world with USPS. #### Key considerations for shipping soap with USPS **Choose a level of service:** USPS offers a selection of [international shipping options](https://www.usps.com/international/mail-shipping-services.htm). This can help you find the best balance of cost and delivery speed and ensure you have the right option for more challenging deliveries like liquid soaps. **Include accurate documentation:** There are strict guidelines for [international shipping with USPS](https://www.usps.com/international/shipping-restrictions.htm). We recommend keeping up to date with any country-specific restrictions and knowing exactly what criteria your products must meet. **Use extra services:** USPS offers security options like different levels of insurance and [comprehensive tracking options](https://www.usps.com/international/insurance-extra-services.htm) that include proof-of-delivery. For valuable packages or early orders into a new international market, these extras can help you ensure they arrive safely. ### Soap brands setting the standard in global shipping ### Lush: Bold branding across a huge range of products The distinctive scents that waft out of [Lush retail stores](https://www.lush.com/ca/en_ca?t=1733672197384) have manifested in a vibrant website full of striking colours - **and plenty of soaps to ship internationally.** The unmissable branding has made Lush a favourite choice for people looking for **everything from soaps to bath bombs.** Let’s see if their shipping strategies are just as iconic. #### What Lush does well If you pull your eyes away from the bright pink header image, you’ll see a banner at the top of the page **clearly advertising the latest deals for shipping soap internationally.** Before customers even start picking out a product, they already know **when to order to meet specific deadlines** and how much needs to be in their cart to get free shipping. These banner links click through to helpful pages, such as **an ****[updated delivery information page](https://www.lush.com/ca/en_ca/faq/ca-delivery-information)**** **that lists evergreen information as well responses to current challenges. For example, as of publication of this blog the first entry is about the Canada Post strike and how **Lush plans to mitigate any disruptions, such as shipping with alternate carriers.** **Starshipit tip:** Using a **multi-carrier shipping strategy** can help to protect you against carrier or country-specific disruptions. Learn about how Starshipit supports [integrations with multiple carriers](https://starshipit.com/multi-carrier-shipping.md). ### L’Occitane: High-end soaps shipped internationally L’Occitane’s [elegantly designed website](https://www.loccitane.com/en-ca/) matches its brand and **provides shoppers global access** to a range of fashionable products. The company’s soap range includes both bar soaps and liquid soaps, **proving it’s possible to ship these items worldwide at scale.** #### What L’Occitane does well One of the first things you see on L’Occitane’s website is a **revolving banner with its latest shipping deals **and featured specials on specific products. The banner also promises its **current orders are shipping on time,** giving customers reassurance heading into busy periods. In [L’Occitane’s FAQ section](https://www.loccitane.com/en-ca/pages?fdid=HelpAndContact) under **“My Delivery”**, there are **clear answers to questions that new or returning customers **are likely to have. The section spells out the opportunities for **returns, the carriers they normally ship with, and answers questions about specific locations** that are likely to show up in their tracking notifications. The more you can **cover these questions up front,** the less time your customer service team will have to spend updating customers. **Starshipit Tip:** Use our [shipping notifications](https://starshipit.com/shipping-notifications.md) to **send branded updates** that keep customers in the loop **from order confirmation through to their completed delivery.** #### Download Beauty and Cosmetics eBook Want to learn more about shipping soap internationally? Our free eBook _‘Loyalty x Logistics: Shipping Strategies for Beauty and Cosmetics Brands’_ can help you **build a robust strategy for shipping beauty products locally or internationally** as your business expands. - [Download your copy](https://info.starshipit.com/beauty-loyalty-ebook) ### Bonus beauty blogs Looking to dive deeper into shipping more beauty products? Don't miss our comprehensive guides tailored to the industry: - [How can you ship makeup & cosmetics internationally?](https://starshipit.com/blog-content/ship-makeup-and-cosmetics-internationally.md) - [Can you ship skincare internationally?](https://starshipit.com/blog-content/can-you-ship-skincare-internationally.md) - [Can you ship nail polish internationally?](https://starshipit.com/blog-content/can-you-ship-nail-polish-internationally.md) - [Can you ship shampoo internationally? Tips for DHL, FedEx and USPS](https://starshipit.com/blog-content/can-you-ship-shampoo-internationally.md) - [How to ship perfume internationally - Including carrier guides (FedEx, DHL and more)](https://starshipit.com/blog-content/how-to-ship-perfume-internationally.md) ### Next steps Now that you’re familiar with what it takes to ship soap around the world, **it’s time to start putting this advice into practice** and getting your products into the hands of customers worldwide. **To recap, you can help your business get ahead by focusing on:** - **Product expertise:** The more you know about your products and their ingredients, the better you’ll be when it comes to meeting carrier guidelines and customs requirements when shipping soap internationally. - **Appropriate packaging:** The best packaging balances branding, safety and compliance to ensure your products arrive looking just as good as when they left. For liquid soaps in particular, you’ll want to take care and use leak-proof packaging and plenty of filler. - **Customer experience:** Clear policies around returns, up-to-date tracking and branded shipping notifications all combine to help customers patiently wait for their delivery. If they already love your product, then improving the shopping experience is a great way to further differentiate yourself from the competition. Using shipping fulfilment software like Starshipit can **help you optimise your process and get orders out the door more effectively.** Integrations with multiple carriers, as well as **features like the branded returns portal and automated rules for international orders,** are just some of the options that make it easier for you to ship soap internationally. Start your [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) today to **see how Starshipit can work within your existing tech stack** and improve your shipping processes for shipping soap internationally. ## Ready to start automating? ## https://starshipit.com/blog-content/complete-guide-to-easy-ecommerce-fulfilment-integration # Complete guide to easy eCommerce fulfilment integration An ecommerce store is not enough to succeed in the online business world. To keep up with the competition, you need to use ecommerce fulfilment integration. Canonical URL: https://starshipit.com/blog-content/complete-guide-to-easy-ecommerce-fulfilment-integration **Summary:**_ eCommerce fulfilment integration connects store, inventory, warehouse, courier and customer-update systems so orders move without repeated data entry. Start by mapping the order journey, then connect the tools that support on-time delivery, stock visibility, scalability and accurate fulfilment reporting more confidently._ Simply starting an eCommerce store is not enough to succeed in the online business world. To keep up with the competition, you need to use eCommerce fulfilment integration. **eCommerce fulfilment**** is the system that you use to get orders out to your customers quickly and at a high level of quality.** Fulfilment apps on Shopify (or whatever ecommerce platform you use) is the difference between an OK customer experience to having loyal raving fans. From what eCommerce fulfilment management is, to how you can start integrating it with your own store, this guide will tell you everything you need to know to start fulfilling orders like a pro. ### Overview of eCommerce fulfilment management Getting the sale is one thing, however getting the actual product to the customer is just as important. Order fulfilment covers everything that gets an order to a customer. The sale isn’t sealed until it’s in their hands! [Fulfilment management](https://starshipit.com/blog-content/what-is-a-fulfilment-service.md) includes several key steps: - Sourcing products - Receiving and storing products once they arrive - Processing an order and picking it off the shelves - Shipping order to the customer **[eCommerce fulfilment integration](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md)**** uses software to create an efficient system for these steps. **When someone places an order, a fulfilment management system makes sure that inventory is up to date on the website, order forms, shipping and labels are all correct and made automatically, and that the customer receives what they ordered in a timely fashion. ### Importance of integrating fulfilment management with your eCommerce store The bottom line is that eCommerce fulfilment integration improves your overall customer experience. 81% of customers say that a positive customer service experience increases their chances of making a repeat purchase. And when it costs 7 times more to get a new customer than to retain an existing one, every part of order fulfilment counts! Below are a few more reasons why efficient fulfiment integration is so important. - Enables on-time delivery of products Efficient delivery is one of the most important parts of running an ecommerce store. 53% of online consumers will not make a purchase if the delivery options are unclear. In comparison, 54% of people would make a repeat purchase if you can accurately predict their shipping. Using an eCommerce shipping integration like Starshipit allows customers to choose the right shipping price for them, and automatically allocates the order to your chosen courier with labels ready to print. These automations add up to a seamless customer ordering experience. - Allows for seamless business transactions Your goal is to eliminate any friction for customers purchasing online. Having an efficient fulfilment management system means that you can pick, pack and ship their order with ease, no matter how many orders are coming in. - Enhances scalability and revenue margin of business Although your orders and profit might be increasing over time, the number of hours you have in a day won’t increase. This is what luxury plume brand The Feather found when their business took off. They were getting around 100 orders a day, but they were still writing out orders manually which led to a lot of errors and parcels being sent back because they had incorrect addresses. Once they started using Starshipit to automate their fulfilment process, they saved 80% in order handling time. This is how shipping integration and order fulfilment management can help you to handle more orders and scale your income without losing your mind. - Allows retailers to focus more on core aspects like marketing & promotion eCommerce fulfilment integration can also help you to grow by giving you back your time. This helps you to focus on other areas of growth like marketing and promotion instead of spending hours on order fulfilment. Having an efficient system also helps you to start outsourcing because someone else can easily pick up the processing part of the business. But you need the system in place first! ### What steps to include in your order fulfilment process When you are figuring out your order fulfilment process, there are a few key steps that you will need to consider. Looking at each of these and figuring out how long each one takes you will give you an idea of how much to charge, how much your time is worth, and whether you need a more efficient system for getting orders out. ##### Receiving inventory Before you can upload stock onto your website, you need to order and receive it from your manufacturers. Do you have a system for checking the quality and quantity of orders as they arrive? This will save you time when it comes time to pick the order. ##### Inventory storage You shouldn’t be wasting time looking for items when someone places an order! You should have a shelving system that anybody could come in and understand if you weren’t there. If you use third party logistics (3PL), then they will usually have an SKU system in place for your items so you don’t have to keep track of everything. Organising inventory storage will help in a few ways: - Save you time on picking orders - Keep your storage space uncluttered - Help you outsource parts of your business (e.g. if you bring in a part time worker they can follow the system) - Get orders out quickly You should spend some time figuring out the best way to organize stock in your space. ##### Order processing What happens immediately after an order comes through? Do you get an email notification? Do you have a shipping integration that starts the process for you? Do all orders come into one place? Even if you only get a few orders a week as you start out, you should have an automated process for starting orders that can be replicated every single time. ##### Picking If you have a good system for inventory management and order processing, picking the order should be the easy part. If you are running social media accounts, this can make great behind the scenes content to show how you put customer orders together. ##### Packing Your packaging is important for keeping logistics costs low. When you are starting out, it is more important to have low shipping costs than fancy packaging. This will keep the price down for customers and get you brownie points with your carrier partners. ##### Shipping Customers have a high level of expectations for shipping when they shop online. **Integrating shipping software**** into your fulfilment process is the simplest way to improve your efficiency.** Using an all-in-one shipping integration like Starshipit for your ecommerce store means that you can: - Let customers choose the best shipping price at checkout - Automatically start processing orders - Automatically choose the right carrier based on the customer’s location - Do everything in one platform - Negotiate better prices with your couriers - Avoid penalty charges if you put the wrong address on - Bulk print labels - Stop losing money on shipping because it is calculated accurately Delivery can be a super simple part of your order fulfilment with the right shipping integration! ##### Delivery The sale isn’t complete until the order is in the customer’s hands. Using shipping integration software alongside your ecommerce platform means that you can send out automatic updates to your customers without doing any extra work. ##### Returns processing The last part of integration fulfilment management is processing returns. Nobody likes to process returns, however 92% of customers say that they will purchase again if the return is simple. Your process for this should be as high quality as the original order. ### Integrating fulfilment management with your eCommerce store The best part about [modern fulfilment management](https://starshipit.com/blog-content/understanding-ecommerce-fulfilment-automation-tips-and-tricks-for-beginners.md)? It integrates seamlessly with your existing ecommerce store. eCommerce shipping integrations mean no more copying and pasting addresses and getting them wrong. It means no more manually ticking off dispatches. Online store The Bulk Pantry is a great example of how shipping integrations can help you simplify order fulfilment. They are a family-owned brand that had to quickly adapt to online sales and shipping when the 2020 pandemic hit. For most consumers, efficiency and affordability is one of the most important factors when ordering food online. With the ability to compare accurate shipping rates from different couriers, Starshipit helped The Bulk Pantry choose the most reliable and cost-effective courier every time, which saved both money and time. For example, when a new order comes into the dashboard, a courier will be automatically assigned based on factors like location, order value, type of product, or simply the cheapest option. This is how easy eCommerce shipping gets to be! ### What to look for in a fulfilment company? If you are starting to get overwhelmed by order fulfilment, it might be time to outsource some or all of your fulfilment process. **Integrated fulfilment services**** should save you time, money or both. If it is still more economical to fulfill the orders yourself (and you can do it at a high level of efficiency), you might want to just use an integrated software.** Here are a few things to consider when looking for a fulfilment integration company: - Will they actually take tasks off your plate? Or will you spend a lot of time micromanaging them? - Could you do a hybrid model of fulfilment where you still do it yourself but use shipping software to make it faster? - Are your orders paying for the time it takes you to fulfil each order or does it make more sense to outsource? - Does the company or system integrate with your existing ecommerce store? - Does the company or software benefit your customers and their experience? ### Simplify eCommerce Fulfilment Integration With Starshipit Efficient order fulfilment should be the focus of growing your eCommerce brand. By using a shipping integration like Starshipit your eCommerce fulfilment will wow your customers and give you back your evenings. Take the stress out of eCommerce order fulfilment with Starshipit! ## Ready to start automating? ## https://starshipit.com/blog-content/costs-of-shipping # Cost of shipping: How to determine shipping costs when selling online Shipping costs are an huge part of selling online. They will also be one of your biggest expenses. Learn how to determine your shipping costs in this article. Canonical URL: https://starshipit.com/blog-content/costs-of-shipping **Summary:**_ The cost of shipping depends on courier rates, parcel weight and dimensions, destination, packaging, handling, surcharges, duties and margin. Determine shipping costs before selling online by comparing carrier options and checkout rates, then review them regularly so delivery prices stay accurate._ Fulfilment costs are an integral part of running an online business. They will also be one of your biggest expenses. Balancing costs with your customer expectations is one of your first hurdles in eCommerce. For around [70%](https://www2.deloitte.com/content/dam/insights/us/articles/4737_2018-holiday-survey/2018DeloitteHolidayReportResults.pdf) of consumers, convenience and free shipping are the biggest online shopping incentives. In this article you’ll learn what [shipping costs](https://starshipit.com/shipping-costs.md) are, why it is important to calculate accurate shipping costs, hidden costs to look out for, and three steps you can take to calculate shipping and handling in your eCommerce business. #### **What you'll learn** - What are shipping costs? - Why is calculating shipping costs an important process? - How to make a shipping and handling strategy - What's the best way to charge for eCommerce shipping? - Potential hidden costs in your ecommerce shipping charges - International shipping costs to consider - Calculate shipping and handling costs in 3 steps ### What are shipping costs? Fulfilment costs cover every step between someone placing an order and getting it to their door. Your [shipping costs](https://starshipit.com/shipping-costs.md) cover more than the price of postage. You also need to budget: - Packaging equipment to get it there safely - Paying yourself, staff or third party logistics to pick and pack the order - Courier fees for pick up and delivery (based on weight, location, dimensions) - Customs fees and taxes - Postage for simple returns (if that’s something you offer) This is why it is so important for eCommerce businesses to 1. Estimate accurate shipping costs and 2. Balance affordable shipping for customers versus making a profit. ### Why is calculating shipping costs an important step? [98%](https://www.getconvey.com/resource/research-last-mile-delivery-save-retail/) of shoppers say that the delivery experience impacts their loyalty to a brand. That means that if shipping is: - Too expensive - Too slow - Unclear Then nearly 100% of online shoppers will shift their loyalty. It's also natural that retailers will see "How much does shipping cost" come through as a fairly common query. [Calculating the cost of shipping](https://www.cloudways.com/blog/calculate-shipping-costs/) in a way that is simple for the customer means you will convert and reconvert a lot more customers over time. It also means that you will not lose money by undercharging on postage. Everybody wins when you [calculate postage costs accurately](https://www.skuvault.com/blog/how-to-determine-the-best-shipping-cost-for-your-business/). ### How to determine a shipping costs and handling strategy To start off your shipping calculations, you’ll need a plan. Without one, you run the risk of disappointing customers and losing a lot of money over time. Ask yourself the questions below to come up with your [eCommerce shipping and handling strategy](https://www.shipbob.com/blog/shipping-and-handling/). ### How much am I capable of shipping? When you start your eCommerce business, you are probably fulfilling orders yourself. You need to ask yourself how much you are actually capable of shipping in a single day or week. Otherwise you could end up disappointing customers! For example, if you are packing orders at night, you likely won't be able to offer same day shipping. You will need to ask how much you can realistically ship by yourself, especially if you are organising shipping manually. ### Where am I shipping to and from? Where you are and how much you are shipping will determine a lot of your shipping costs. For example, if you are only shipping domestically, you can probably do flat rate shipping without losing too much money over time. If you are shipping overseas, you will need to start looking at international courier partners. This complicates your shipping quite a bit because each courier will have their own rates and rules. Automation will be your best friend if you are [shipping to multiple countries](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md). ### What am I shipping? You also need to consider what it is you are shipping. Products like perishables and delicates may increase shipping costs through packaging materials, customs documents, taxes, and shipping insurance. If you have varied product orders, this will also change the weight and dimensions of parcels instead of having default packages. ### How am I shipping? Finally, the technology or software you use to plan your shipping costs will make a big difference. Doing everything manually is OK if you only ship a couple of parcels a week, but you should make a plan with the intention of growing. Starshipit automates all of your shipping costs and helps you send more parcels with less errors. In other words, you’ll have the most satisfied customers on the market! ### How quickly am I shipping? Speed is another factor – especially for your customers. In fact, one recent study found that [65%](https://www.businesswire.com/news/home/20210616005050/en/New-Research-Finds-65-of-Consumers-Willing-to-Pay-More-for-Faster-Deliveries) of people would pay higher freight costs in order to get their orders faster! Consider speed ( and the associated express postage costs) as part of your overall shipping strategy. ### What's the best way to charge for eCommerce shipping? ### Flat rate shipping Flat rate shipping is when you charge the same amount for every single order. This works if most of your orders have the same weight and dimension, and you mostly ship to the same geographical locations (e.g. domestic). You might still adjust the flat rate for rural parcel post or international orders. Basically, a flat rate covers the average cost of all the steps outlined above involved in shipping and handling. This method is a simple way to get started, however you may lose money over time. Calculating accurate shipping costs at checkout with a shipping app like Starshipit means that customers can choose the best option for them. ### Two-day shipping With more people ordering online than ever before, there is a certain expectation of express shipping. [27%](https://www.statista.com/statistics/561768/fast-online-order-delivery-us-consumers/) of customers expect parcels to arrive before 48 hours if you promise “fast” delivery, and [40%](https://www.statista.com/statistics/561768/fast-online-order-delivery-us-consumers/) would expect it by 48 hours. You will need a shipping integration that calculates shipping at checkout for this option. A flat rate would not account for the extra costs of fast delivery. If you are going to offer same day or next day delivery, make sure your courier partners can actually deliver on the promise! ### Free shipping Amazon largely paved the way for [free shipping expectations](https://www.bigcommerce.com/articles/business-management/ecommerce-shipping/#best-practices-to-follow-for-ecommerce-shipping). Recent research found that 56% of Americans expect free shipping these days! While it is easy for customers, and [increases the number of funnel conversions](https://www.bigcommerce.com/articles/business-management/ecommerce-shipping/#best-practices-to-follow-for-ecommerce-shipping), you still need to cover the cost of shipping prices yourself If you are still starting out but want to offer free shipping you could set up a payment threshold. 24% of consumers would spend more to get free shipping. This could be a way to offer it while increasing the average purchase amount for each customer. ### Potential hidden costs in your ecommerce shipping charges When you estimate your shipping costs, there are a few hidden costs that could drive up the price. When you are calculating any shipping charges or shipping fees, you will need to balance your customer experience with your overall profit and expenses. Do this now to avoid surprises when reviewing the financial statements. ### Shipping insurance A recent study showed that 5-15% of all orders get lost or damaged in transit. Giving customers the choice of shipping insurance cover and signed delivery can save you money on replacing items or organising returns. ### Duties and taxes In general, customers are responsible for paying shipping taxes on international orders. This is usually included in the cost of shipping, however you may wish to subsidise the price of this for better customer shipping prices. For example, if you ship to Europe, you can pay VAT taxes on behalf of customers on orders up to $150. Make sure you know what your obligations are before you start shipping internationally. ### Surcharges You may want to consider any surcharges when you price your shipping. Couriers charge more for things like rural delivery, undelivered parcels, customer signatures, fuel surcharges and international taxes. You should especially consider these when you charge a flat rate on all orders. ### Weight & Dimensions You will of course need to consider how much your couriers charge for different weights and dimensions. Most carriers will have default prices and package sizes, so you will need to figure out if your orders fit inside the regular sizes or not. For Shopify shipping prices, you can update your “default” package size to reflect the average cost of shipping. The weight is usually more important than the dimensions for shipping prices. ### Domestic vs International Domestic and international parcels will have very different pricing. The easiest way to estimate this without losing money is to automatically calculate shipping at checkout. With Starshipit for example, you can offer your customers a range of shipping options at checkout such as table rates, instead of charging blanket shipping rates that might be perceived as steep by your customers. The price is determined by your courier partners (e.g. DHL for international, Aramex for domestic) and is connected with API technology. That way you know shipping will always be accurate for both you and your customer. ### International shipping costs to consider Due to things like foreign taxes, undelivered parcels and fuel surcharges, international shipping charges will usually be more complicated for your ecommerce store. Here are a few things to consider when calculating international shipping charges. ### Customs and taxes In general, customers are responsible for paying shipping taxes. This is usually included in the cost of shipping, however you may wish to subsidise the price of this for better customer shipping prices. For example, if you ship to Europe, you can pay VAT taxes on behalf of customers on orders up to $150. Make sure you know what your obligations are before you start shipping internationally. ### Undelivered or Return to sender If an order doesn’t reach its destination, you still need to pay for customs charges. You either have to pay to have it shipped back or declare it abandoned. Both of these options will cost a lot more than the original shipping and likely result in very unhappy customers! Using a shipping integration like Starshipit will reduce issues like this as it automatically fixes addresses and prints legible labels for you. ### Declared value In some countries, orders over a certain amount will trigger extra tax charges. You might run into this problem if you start doing wholesale orders for example. Before shipping, it is a good idea to know the rules for the country you are shipping to. Neither you nor your customer want to be slapped with a surprise bill to get it across the border! ### Fuel surcharges The international fuel market can be extremely volatile. This can change your intentional shipping fees basically overnight! Unless you are shipping huge quantities, a flat rate for international shipping will probably lose you a lot of money over time. Table fees at checkout will reduce this, and in some cases you can [negotiate better delivery prices](https://shipware.com/blog/types-of-shipping-surcharges/) with your international carriers. ### Calculate shipping and handling costs in 3 steps Ready to start shipping? Here are 3 steps to calculate how much it will actually cost to ship a package. Remember that ultimately the price will be determined by your individual carriers so it’s important to research the best ones for your locations! ### Determine your delivery time How fast do you want customers to get their orders? Does your eCommerce store sell essential everyday items that people need quickly? Login in to your courier partner accounts and see how much they charge for same day, overnight and two day delivery. You can play around with offering customers the choice at the checkout and how much they are willing to pay to get it there quickly. ### Get estimated costs You might think that it is cheaper to have all shipping with one aggregated courier service. In general, it is actually cheaper to use different services for different locations and distances. Add up the secondary costs of shipping (e.g. packing materials, paying your workers, return shipping) and estimate what your average flat rate is. If you don’t have a shipping calculation at checkout, you can at least give customers an estimate before they hit purchase. If you are worried about having too many accounts to login to, consider getting shipping software like Starshipit where you can do everything in one dashboard once your API keys are integrated. #### Determine if any shipping costs will be factored into the product cost You might not have enough orders to offer free shipping. However, people expect free shipping these days. If you want to subsidize costs for customers, you could add some of the cost into the product itself or have a “free shipping spend threshold”. As you grow, you may absorb some of the costs of handling (e.g. warehouse management, software upgrades) into the cost of the product itself rather than the shipping costs. ### Take home message Want simple shipping calculations for your eCommerce store? [Starshipit](https://starshipit.com/fulfilment-automation.md) is the answer. With Starshipit, customers can get accurate shipping prices as they checkout so there are no hidden costs or surprises for either of you. Our plug-and-play system lets you use your existing couriers and do everything in one dashboard. Easy! You can focus on manufacturing a product, and we'll focus on the shipping. Ready for the simplest eCommerce shipping solution ever? [Book a call](https://starshipit.com/book-an-appointment.md) with our Success Team to help you ship the smart way, so you can grow faster. ## Ready to start automating? ## https://starshipit.com/blog-content/cut-off-date-for-christmas-shipping # Christmas cut-off dates 2025: Australia Post, DHL + More Retailers, ensure timely Christmas deliveries with our guide on 2025 cut off date for Christmas shipping, from top couriers like NZ Couriers, Australia Post, and more. Plan ahead for success! Canonical URL: https://starshipit.com/blog-content/cut-off-date-for-christmas-shipping **Summary:**_ Christmas shipping cut-off dates tell shoppers the last day they can order and still expect delivery before the holidays. Use the carrier dates in this guide to plan promotions, set realistic checkout messages, manage costs and encourage earlier purchasing across Australia, New Zealand and international lanes._ As the holiday season approaches, **anticipation builds** – not just for the festivities but also for the **surge in customer orders.** Preparing for this peak period is crucial for retailers who aim to deliver joy — not delays. **Setting the stage for a seamless shipping experience** involves early planning, staying updated, clear customer communication, smart shipping solutions, and **incorporating buffer times for the unexpected. ** In 2025, retailers are entering one of the **tightest peak seasons yet.** Global shipping costs continue to fluctuate, and carriers are adjusting rates and timelines to meet demand locally and [internationally](https://starshipit.com/international-shipping.md). Whether you’re **sending parcels across town or across the world**, keeping on top of each carrier’s cut-off dates can make or break your customers’ holiday experience. In this article, we’ll cover why it’s crucial to have your finger on the pulse during these holidays, including a list of resources with **all the important dates to add to your calendar.** ### Table of Contents: - **Why it’s important to be aware of your cut-off times** - **Holiday cut off dates by carrier**: - New Zealand Post - NZ Couriers - Australia Post - [Aramex](https://starshipit.com/aramex-cut-off.md) - DHL - CouriersPlease - Royal Mail - FedEx - **Wrap up** ### Why it’s important to be aware of your cut-off times If retailers are not prepared, the holiday rush can turn from festive to frantic in no time. That's why keeping a keen eye on shipping cut-off times is a must for any retailer looking to spread cheer without the fear of delays. **Here are 5 good reasons you’ll want to take note of key dates:** ### 1. Meet customer expectations As everyone gears up for the holiday festivities, customers' expectations for on-time deliveries reach their peak. In fact, a survey by Voxware found that [69% of respondents](https://www.websitemagazine.com/ecommerce/the-impact-of-late-and-inaccurate-deliveries-on-customer-loyalty) are much less likely to return to a retailer after experiencing delays. Aligning with cut-off times doesn't just keep you in the good books; it ensures that your customers' holiday experiences are seamless from purchase to unboxing. ### 2. Optimise your workflow Knowing when each carrier waves their final wand for shipping helps you plan your logistics with precision. This awareness and predictability results in a more streamlined operation, by allowing retailers to prioritise orders efficiently, keeping the gears of peak season fulfillment well-oiled and ready to go. ### 3. Promote proactive purchasing Educating your customers on potential holiday delays early encourages them to make their purchases with plenty of time to spare. This not only ensures their orders are on schedule but also helps distribute your workload more evenly. ### 4. Effectively manage costs Being ahead of the game with shipping times can lead to significant savings. You can avoid the higher [shipping costs](https://starshipit.com/shipping-costs.md) associated with the peak period, keeping your holiday margins merry. ### 5. Clear communication Transparency about shipping deadlines is a service in itself. It not only shows your customers that you respect their time, but also builds trust and loyalty. [Loyal customers spend 67% more on average than new ones](https://loyaltylion.com/blog/average-order-value-by-industry), which underscores the value of maintaining clear and prompt communication. ### Holiday cut off dates by carrier ### New Zealand Post Get ready for the holiday season with NZ Post’s carefully outlined schedule. For your local shipping needs, take note of these important cut-off times: **New Zealand:** - **Economy:** Thursday 18 December 2025 - **Courier: **Monday 22 December 2025 **Australia:** - **Economy:** Wednesday 10 December 2025 - **Courier:** Monday 15 December 2025 - **Express: **Wednesday 17 December 2025 **United States:** - **Economy:** Monday 8 December 2025 - **Courier:** Monday 15 December 2025 - **Express:** Wednesday 17 December 2025 **South Pacific:** - **Economy:** Friday 5 December 2025 - **Courier:** Friday 12 December 2025 - **Express:** Monday 15 December 2025 **Asia, Canada, Europe, UK:** - **Economy:** Monday 1 December 2025 - **Courier:** Monday 8 December 2025 - **Express:** Friday, 12 December 2025 **Rest of the world:** - **Courier: **Monday 24 November 2025 - **Courier:** Friday 5 December 2025 - **Express:** Wednesday 10 December 2025 For the full list of national and international Christmas cut-off dates, [visit NZ Post's key sending dates](https://www.nzpost.co.nz/personal/christmas-sending-dates-2025). ### NZ Couriers NZ Couriers is committed to delivering your parcels on time during the festive season. Mark these cut-off dates for sending within **New Zealand** on your calendar: - **Business Zone Address:** Tuesday23 December 2025 - **Residential Zone Address:** Monday 22 December 2025 - **Rural Zone Address:** Friday 19 December 2025 **Australia -** - **Courier:** Monday 08 December 2025 - **Courier Plus:** Wednesday 10 December 2025 - **Express:** Friday 12 December 2025 **Canada & UK -** - **Courier:** Wednesday 03 December 2025 **Rest of world -** - **Connect Plus / Express: **Thursday 11 December 2025 For detailed information on international shipping and to stay updated with any changes, head over to [NZ Couriers' cut-off dates page](https://help.nzcouriers.co.nz/christmas-and-new-year-period/cut-off-dates-for-sending-before-christmas-domestic-and-international) or download your copy [here](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/5316/direct/1759796525518-New%20Zealand%20Couriers%20-%20Christmas%20Cut-off%20Dates%202025-2026.pdf). ### Australia Post Australia Post is well-prepared to handle your holiday deliveries. Note the following [Australia Post Christmas cut-off dates](https://auspost.com.au/business/shipping/christmas-lodgement-dates) for sending domestic parcels to ensure they arrive in time: **Within Australia (excluding Perth, Darwin, and Hobart) -** - **Parcel Post Same State:** Monday 22 December 2025 - **Parcel Post Interstate:** Friday 19 December 2025 - **StarTrack Road Express Same State:** Tuesday 23 December 2025 - **StarTrack Premium:** Tuesday 23 December 2025 **International -** - **Courier parcels & letters:** Monday15 December 2025 - **Express parcels & letters:** Friday 5 December 2025 - Monday 15 December 2025 - **Standard parcels:** Friday 28 November 2025 – Thursday 11 December 2025 - **Economy Air parcels & International Post Registered letters:** Friday 21 November 2025 - Thursday 4 December 2025 For a more detailed list of Christmas lodgement dates for retailers, especially those sending large volumes of parcels, refer to the [Australia Post Business page for Christmas lodgement dates](https://auspost.com.au/content/dam/auspost_corp/media/documents/2025-australia-post-domestic-last-lodgement-dates.pdf). ### Want more ways to get ready for the rush? Check out our [top 10 peak season shipping tips](https://starshipit.com/blog-content/peak-season-shipping-tips.md) for practical ways to prepare your team, streamline fulfilment, and keep orders moving smoothly – no matter how busy the silly season gets. - [Read the guide](https://starshipit.com/blog-content/peak-season-shipping-tips.md) ### Aramex For Aramex's holiday shipping, use their handy online tool to get location-specific cut-off dates. Access it here to [download your schedule](https://www.aramex.co.nz/contact-us/christmas-key-dates/). ### DHL DHL cut-off dates to ship are essential to note, and their 2025 schedule advises the following deadlines to keep your parcels on track: **New Zealand -** - **DHL International Economy:** Tuesday 9th December 2025 **Australia-** - **DHL International Economy:** Sunday 7th December 2025 **Canada -** - **DHL International Economy:** Monday 8th December 2025 For a more detailed list of Christmas cut off dates for retailers, refer to the [international Christmas delivery schedule 2025](https://send.dhlparcel.co.uk/parcel-services/international-christmas-delivery-schedule). ### CouriersPlease For CouriersPlease, their holiday shipping schedule is designed to ensure parcels are delivered by December 24th. For the specific cut-off dates tailored to different regions and services, download your copy of the schedule directly from [CouriersPlease 2025 Christmas cut-offs](https://www.couriersplease.com.au/media/CP-Christmas_Cut-off-Trading.pdf). ### Royal Mail As you prepare for the festive rush, here are the essential Royal Mail Christmas cut-off dates for sending within the UK to keep in mind: - **2nd Class/ 2nd Class Signed For:** Wednesday 17 December 2025 - **Royal Mail Tracked 48:** Friday 19 December 2025 - **1st Class/ 1st Class Signed For:** Saturday 20 December 2025 - **Royal Mail Tracked 24:** Sunday 21 December 2025 - **Special Delivery Guaranteed:** Tuesday 23 December 2025 Visit their page to see the [full list for domestic and international shipping](https://www.royalmail.com/christmas/last-posting-dates#lastpostingdates). ### FedEx For FedEx, to ensure your parcels are delivered by Christmas, visit their holiday shipping schedule page for comprehensive shipping resources and deadlines: [FedEx Holiday Shipping](https://www.fedex.com/content/dam/fedex/us-united-states/services/2025_Shipping_Deadlines.pdf). ### How to make courier delays a problem of yester year In the bustling holiday season, having multiple shipping carriers available not only provides a safety net against delays but also enhances the customer experience. Here's why adopting a [multi-carrier strategy](https://starshipit.com/multi-carrier-shipping.md) can be a game-changer for your business: - **Reduce the risk -** spread your shipping across multiple carriers to reduce dependency on one, safeguarding against unexpected delays. - **Choice at checkout - **offer greater flexibility at checkout with a variety of shipping options, catering to different customer needs and timelines. - **Reliability - **build trust with your customers by consistently meeting delivery expectations, even during the busiest shopping season. - **Competitive advantage - **offering a variety of shipping options can set your brand apart, giving customers more reasons to shop with you. - [Start 30-day free trial](https://starshipit.com/free-trial.md) ### Wrap up As we wrap up, remember that **the key to a stress-free holiday season** for you and your customers **is planning ahead.** By marking these courier-specific cut-off dates in your calendar, you're taking an essential step to **ensure that gifts and goods arrive in time** for the festivities. Each carrier, provides options suited for every need — be it express or standard, domestic or international. **Stay updated** with their websites **for any last-minute changes **and consider offering your customers a variety of shipping options to meet their holiday needs. **Here’s to a successful and timely holiday season!** ## Ready to start automating? ## https://starshipit.com/blog-content/delivery-performance-kpi # Delivery performance KPIs: 13 metrics to optimise the last-mile Learn how to measure delivery performance with 13 last-mile KPIs covering speed, reliability, communication, and customer experience. Canonical URL: https://starshipit.com/blog-content/delivery-performance-kpi **Summary:**_ Delivery performance KPIs measure whether last-mile delivery is fast, reliable, cost-effective and aligned with customer promises. Track metrics such as delivery promise accuracy, average delivery time, failed delivery rate and carrier performance so teams can spot issues before they damage trust._ Warehouse operations can run like clockwork and [shipping costs](https://starshipit.com/shipping-costs.md) can stay within budget, yet **customers still judge a brand on what happens next**. The delivery experience is where expectations are either met or broken, and it tends to** leave the strongest impression. ** Late or missed deliveries, confusing tracking updates, and parcels that arrive damaged are the moments customers remember and talk about long after checkout. **Delivery performance KPI tracking** sits in a different space from other logistics metrics: - [Shipping KPIs](https://starshipit.com/blog-content/shipping-kpi.md) are focused on cost control, [carrier mix](https://starshipit.com/multi-carrier-shipping.md), and high-level efficiency. - [Warehouse KPIs](https://starshipit.com/blog-content/warehouse-kpi.md) look inward at fulfilment speed, picking accuracy, and capacity. - **Delivery KPIs** focus on the last mile itself, measuring** reliability, communication quality, **and **customer experience** once the parcel leaves the warehouse. This guide breaks down **the most important delivery performance KPIs**, how to calculate them, and how to use them to **boost loyalty and repeat purchases**. Readers looking for broader cost and efficiency metrics may want to start with our [Shipping KPIs guide](https://starshipit.com/blog-content/shipping-kpi.md) before diving deeper into last-mile delivery performance. ### Table of contents - **What are delivery KPIs?**** ** - **The benefits of tracking delivery KPIs** - **Delivery KPIs focused on speed and reliability** - Delivery promise accuracy - Average delivery time (door-to-door) - First-attempt delivery success rate - Failed delivery / carded delivery rate - **Delivery KPIs focused on quality and issues** - Damage on delivery rate - Lost parcel rate/delivery exception rate - Delivery-related return rate - **Delivery KPIs focused on communication and customer experience** - Delivery CSAT or post-delivery survey score - Delivery-related contact rate - ​Tracking engagement rate - ​Delivery review rating - **Delivery KPIs focused on choice and flexibility** - Delivery option mix - Uptake of eco / low-emissions delivery options - **Next steps:** Turning delivery KPIs into action with automation ### What are delivery KPIs? (and how they differ from shipping KPIs) Delivery performance KPIs measure **how reliably, quickly, and smoothly orders reach customers**, as well as how the journey is perceived once the parcel is in their hands. These** **metrics** focus on the final stretch of the order lifecycle**, where expectations are highest and patience often drops. Delivery KPIs are designed with a **deliberately narrow focus**, and tracking usually starts once an order is transferred to a carrier or last-mile partner. **Tracking ends **once the customer receives the parcel and **forms an opinion about the delivery experience**. Everything that happens in between, delays, updates, handoffs, and condition on arrival, shapes how the brand is judged. Shipping KPIs typically **operate at a higher level of the operation**, reflecting overall performance rather than individual execution details. Metrics like **cost per shipment, carrier mix, **and** broad on-time shipment rates** help teams **manage spend **and **efficiency** across the network. Warehouse KPIs look inward, focusing on pick rates, order accuracy, throughput, and inventory availability, with each category playing a different role. **Delivery KPIs**, on the other hand, concentrate on the **customer-facing outcome**. Common examples include **on-time delivery against the promised date** and **first-attempt delivery success**. These KPIs include tracking clarity, the condition of the parcel upon arrival,** **and **delivery satisfaction scores**. These KPIs for delivery performance translate backend execution into the **actual customer experience**. **Expectations have shifted: **while same-day delivery options, tight ETAs, and real-time tracking have raised expectations, the** tolerance for poor delivery continues to decrease**, even when the product itself meets expectations. Delivery performance KPI tracking is the bridge between **operational execution **and **customer perception**, connecting logistics decisions directly to **loyalty **and **repeat-purchase behaviour**. ### The benefits of tracking delivery KPIs Delivery performance KPIs give you** visibility into what customers actually experience** after an order leaves the warehouse. Numbers tied to the last mile help explain why support tickets spike, reviews dip, or repeat orders slow down, even when fulfilment and shipping metrics look fine. Tracking these KPIs shifts delivery from a** **blind spot into a **measurable part of the customer journey**. ### Reduce failed deliveries and re-delivery costs Failed first attempts and repeat delivery runs **quietly inflate last-mile costs.** Each missed drop means **extra fuel, extra labour,** and **extra handling**, often turning a profitable order into a marginal one. Industry data show that the last mile can account for [more than half of total shipping costs](https://www.statista.com/statistics/1434298/last-mile-share-of-total-shipping-costs/), meaning **small inefficiencies add up quickly.** Monitoring the **first-attempt delivery success rate **and** failed delivery rate **helps **expose where money leaks out**. Fixing mistakes, unclear instructions, and poor communication about delivery often means trying again repeatedly. Delivery performance KPI tracking highlights these patterns early, allowing teams to **identify root causes** rather than absorb re-delivery costs as part of “normal” operations. Margin protection starts with **understanding where deliveries fall over.** ### Protect brand trust when things go wrong **Customers rarely distinguish **between the **retailer and the carrier**. When a parcel arrives late or tracking goes quiet,** frustration lands with the brand** that took the order. Recent surveys show [most shoppers now blame retailers](https://www.mytotalretail.com/article/why-retailers-cant-afford-a-bad-delivery-experience/#:~:text=In%20recent%20years%2C%20the%20blame,the%20consequences%20of%20customer%20dissatisfaction), even when issues originate with the delivery provider. KPIs for delivery performance reveal where promises are slipping or communication breaks down. On-time delivery against promise, exception rates, and contact volume **point to gaps in ETAs and updates.** Proactive notifications and realistic delivery windows reduce surprises, while delivery KPIs act as an **early signal that trust is starting to erode.** ### Improve repeat purchase and loyalty Delivery experience plays a direct role in **repeat behaviour**, and late arrivals, damaged parcels, or poor updates often trigger **negative reviews **and** lost word-of-mouth referrals**. Research consistently shows that [one poor delivery can stop a customer from ordering again](https://www.specific.app/blog/how-to-create-a-customer-satisfaction-survey-great-questions-for-post-purchase-csat). Tracking delivery performance KPIs** connects last-mile outcomes to lifetime value**. Improvements in **reliability **and **communication** tend to lift repeat purchase rates and sentiment, turning delivery from a cost centre into a loyalty driver rather than a hidden risk. ### Delivery KPIs focused on speed and reliability Clear reporting starts with **clean data: **many retailers separate delivery performance KPI reports by **domestic and international orders**, then split again by **service level**, such as standard or express. That structure keeps comparisons fair and highlights where delays or failures actually occur. ### Delivery promise accuracy Delivery promise accuracy measures the percentage of orders delivered on or before the date shown to the customer at checkout. It answers a simple question: **how often does reality match the promise?** **Broken promises tend to frustrate customers** more than a small difference in speed. An order promised in two days that arrives in three usually feels worse than one promised in three days that arrives on time. **The calculation is straightforward:** divide the number of orders delivered by the promised date by the total number of orders, then multiply by 100. If 95 out of 100 orders arrive as promised, delivery promise accuracy sits at 95%. Top-performing retailers often aim to [maintain delivery promise accuracy at or above the 95% threshold](https://cigotracker.com/blog/top-10-kpis-last-mile-delivery-performance/). **Improvement usually starts at checkout**, so promises should reflect actual carrier performance, not general marketing ambition. Regional differences matter, as do service types and seasonal peaks. **Starshipit tip:** Starshipit helps here by using [carrier performance data](https://starshipit.com/shipping-reporting.md) and** transit time insights **to surface **realistic delivery dates**, keeping delivery performance KPI reporting aligned with what customers actually experience. ### Average delivery time (door-to-door) Average delivery time focuses strictly on the carrier window, measured from **pickup to final delivery**. Fulfilment and warehouse processing sit outside this KPI and belong in other reports. Segmenting average delivery time by **country, region, **and** service level** often reveals useful patterns. Standard delivery might perform well domestically, while **international lanes show a bit more variation**. Express services may deliver consistent speed in metro areas and slower results in remote regions. These insights **guide how delivery options appear at checkout**. **Faster lanes** can justify **premium pricing**, while slower lanes may benefit from clearer expectations. Tracking this KPI for delivery performance helps balance **speed, cost,** and **overall customer satisfaction**. ### First-attempt delivery success rate The first-attempt delivery success rate is the percentage of parcels delivered to customers** on the first try**. High performance here supports both [shipping cost](https://starshipit.com/shipping-costs.md) **control **and** customer experience**. Each failed attempt adds labour, fuel, and delay, turning smooth deliveries into potential friction points. Some of the more common causes include **address errors, signature requirements when recipients are unavailable, **and** poor delivery visibility**. Starshipit ensures **incorrect addresses don’t slip through the cracks** using automated [address validation](https://starshipit.com/shipping-address-validation.md) at checkout and proactive [delivery notifications](https://starshipit.com/shipping-notifications.md) that prepare customers for the driver's arrival. ### Failed delivery / carded delivery rate Failed or carded delivery rate tracks parcels that unfortunately cannot be delivered** on the first attempt**. Some typical examples include **missed deliveries, access issues, **or** cards left for collection at the depot**. High rates signal** frustration for customers** and rising costs for retailers. Better address capture, clearer delivery instructions, and alternative delivery options, such as pickup points, often reduce these failures and **stabilise last-mile performance.** ### Delivery KPIs focused on quality and issues While speed and reliability are important factors to keep in mind, the **quality of delivery often shapes customers' memories** of the experience. Damaged, missing, or returned parcels can lead to cost, frustration, and long-term trust issues, all of which are directly related to the last-mile delivery process. ### Damage on delivery rate Damage on delivery rate measures the** percentage of orders reported as damaged when they arrive** with the customer, and even a small number can have an outsized impact. Each damaged parcel usually leads to a **replacement, refund, **or **support interaction**, all of which erode margin and confidence. Perception matters just as much as cost since customers often assume** damage reflects poor care**, regardless of where it occurred. Improving this stage means** focusing on packaging choices** and** last-mile handling** rather than warehouse picking. Utilising** right-sized boxes, adequate cushioning, **and **packaging designed for carrier networks** tends to reduce incidents and stabilise delivery performance KPI results over time. ### Lost parcel rate / delivery exception rate Lost parcel rate tracks shipments that **never reach the customer due to loss, theft, **or **unresolved exceptions**. Delivery exception rate broadens that view to include parcels stuck in **abnormal states**, such as repeated delays or customs holds. **Financial impact** adds up quickly through **refunds, reships, **and** claims**. Trust takes an even bigger hit when customers feel left in the dark. Tracking this KPI for delivery performance helps **identify risky lanes** and **underperforming carriers** or **address quality issues**. Many teams feed these results into **carrier scorecards** and** risk reviews**. Deeper carrier analysis fits naturally alongside our [Shipping KPIs guide](https://starshipit.com/blog-content/shipping-kpi.md), where broader performance trends sit. ### Delivery-related return rate The delivery-related return rate focuses specifically on returns **triggered by shipping issues**, separating them from returns driven by customer preferences or product fit. Many of these returns can be traced back to** late shipments, items damaged while in transit, **or **incorrect deliveries**. Looking only at **overall return rate**s** can hide important patterns**, making it harder to spot **issues tied specifically to delivery performance**. Separating these categories makes it possible to surface **underlying issues **and** identify revenue loss** that could have been avoided with stronger last-mile execution. Each delivery-related return represents a sale that might have been kept with better timing, handling, or communication, making this KPI a **valuable lens on customer experience **and** lifetime value**. ### Delivery KPIs focused on communication and customer experience Delivery is often the **most emotional part of the order journey**. Once payment is taken, customers wait, watch, and form opinions based on **updates, clarity, **and **how issues are handled**. Communication-focused delivery performance KPIs help** capture that emotional layer **and** translate it into measurable insight**. ### Delivery CSAT or post-delivery survey score Delivery CSAT measures how satisfied customers feel about the **delivery itself**, separate from the product they purchased. Most **retailers collect this score immediately after delivery** through a **short email** or **SMS survey**, while the experience is still fresh. A simple question works best, such as **“How satisfied were you with the delivery of your order?**” paired with a **short rating scale**. With this added context, teams can better assess what delivery KPIs are actually indicating. **Strong on-time numbers** mean less if customers still report frustration around **missed updates **or **poor handoffs**. CSAT fills that gap, showing how delivery outcomes actually land with customers. ### Delivery-related contact rate Delivery-related contact rate measures the number of **support interactions related to delivery issues** per 100 orders. Some typical examples include “**Where is my order?**” or “**My parcel says delivered, but hasn’t arrived.**” Rising** contact volume** often points to **communication breakdowns **rather than isolated delivery failures. Each contact carries a cost through added support time and customer frustration. Providing **proactive status updates**, easy-to-follow tracking links, and early warnings about delays typically** leads to rapid improvement in this KPI**. Lower contact rates tend to signal smoother delivery communication and higher confidence in the overall purchasing process. ### Tracking engagement rate Tracking engagement rate measures how often customers interact with **delivery updates,** such as opening tracking emails, clicking SMS links, or viewing [tracking pages](https://starshipit.com/branded-tracking-page.md). **High engagement usually reflects a desire for visibility **rather than outright impatience. **Starshipit tip:** Customers who can see progress **feel more in control** and **contact support less often**. Starshipit supports this through [branded tracking pages](https://starshipit.com/us/branded-tracking-page.md) and [consolidated updates](https://support.starshipit.com/hc/en-us/articles/360000136135-Tracking-Update-Frequency) that keep information consistent across channels. Engagement data also highlights whether **tracking messages are reaching customers** or are just getting ignored. ### Delivery review rating The delivery review rating assesses how delivery is discussed in **public reviews**. Phrases like “**arrived early**” or “**delivery was slow**” reveal sentiment that can influence future buyers. **Tagging** and **analysing delivery mentions** helps teams spot patterns that** raw ratings tend to miss**. Positive delivery comments can lift conversion rates, while **repeated complaint**s often signal **deeper delivery performance KPI issues** that affect your brand’s overall perception. ### Delivery KPIs focused on choice and flexibility **Choice** shapes delivery performance just as much as **speed** does. The [options presented at checkout](https://starshipit.com/choice-at-checkout.md) influence customer expectations, satisfaction, and even conversion rates, making flexibility an important part of last-mile KPI analysis. ### Delivery option mix (standard vs express vs pickup) Delivery option mix reflects the proportion of orders fulfilled through **standard shipping, faster delivery services, **or **customer pickup.** Patterns in this data reveal what customers **value most at the moment of purchase**. A high uptake of express delivery often signals urgency or confidence in faster services, while strong pickup adoption may point to convenience or cost sensitivity. Changes in the **mix of delivery options help people make smart choices**. Retailers can evaluate which options deserve more visibility, which may be overpriced, and which add complexity without having meaningful demand. Pricing strategy also benefits, since delivery performance KPIs tied to option mix show how speed, cost, and reliability trade off in **real buying behaviour.** ### Uptake of eco / low-emissions delivery options (if available) Eco and low-emissions delivery uptake offers a **sustainability lens** for teams that **provide greener shipping choices**. When clearly explained at checkout, some customer segments are willing to accept **longer delivery windows** in exchange for **reduced environmental impact**. **Tracking adoption highlights** which audiences** value sustainability** and how strongly it** influences their purchasing decisions**. Any results should be read as a signal of customer preference rather than a mandatory benchmark to rigidly enforce. For brands focused on delivery performance KPI reporting, this metric helps **balance flexibility, expectations, and long-term brand alignment **without forcing a **one-size-fits-all approach**. ### Next steps: Turning delivery KPIs into action with automation Delivery performance KPIs deliver the most value when they feed into **simple, repeatable playbooks** rather than sitting in a report.** Patterns in the data usually point to clear actions**. A** drop in delivery promise accuracy** often signals **a gap between checkout messaging and actual carrier performance**, making it a favourable moment to review your current carrier mix, regional rules, or delivery windows. **A spike in delivery-related contact rate** tends to highlight **communication gaps**, prompting a review of notification timing, tracking visibility, or delay messaging. **Low first-attempt delivery success** usually stems from **address quality **or** unclear delivery instructions**, both of which can be improved earlier in the checkout flow. **Starshipit tip:** When delivery KPIs are paired with **carrier performance data**, [address validation](https://starshipit.com/shipping-address-validation.md), and consistent [tracking communication](https://starshipit.com/shipping-notifications.md), teams can make incremental improvements without adding manual overhead as volume grows. If you want to see how these delivery KPIs play out in your own operations, Starshipit’s [reporting](https://starshipit.com/shipping-reporting.md) and [**automation tools**](https://starshipit.com/fulfilment-automation.md) make it easier to compare carrier performance, identify regional trends, and tighten delivery promises based on real data. You can try it yourself using a [30-day free trial of Starshipit](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a walkthrough](https://starshipit.com/book-an-appointment.md) to see how delivery KPIs are applied across real-world workflows. ## Ready to start automating? ## https://starshipit.com/blog-content/dhl-shipping-costs # DHL Shipping Cost: Savings tips, tricks and tools for eCommerce Unlock key strategies to cut DHL shipping costs for your eCommerce business. Learn to negotiate rates, optimise packaging, and use smart tools for savings. Canonical URL: https://starshipit.com/blog-content/dhl-shipping-costs **Summary:**_ DHL shipping costs depend on destination, service level, parcel size and weight, account rates, landed-cost settings and optional DHL tools. Compare business rates, DHL BBX, GoGreen Plus and shipping automation options so international delivery remains cost-effective without losing visibility at scale._ Whether you’re selling homemade crafts on Etsy, or a nationwide retailer with growing eCommerce sales, [DHL can be a valuable shipping partner](https://starshipit.com/partner/dhl-express.md) for connecting you to your customers. The distinctive yellow and red branding is hard to miss no matter where in the world you are, and that recognition has been built up across over 500 years of service. The company is still evolving with modern shipping trends too, making them the perfect partner for your business. To help you make the most of your relationship with this pillar of the postal service, we’ve compiled a helpful set of tools, tips and integrations. Here’s what we recommend. ### DHL Shipping Costs: What you need to know DHL’s global reach and centuries of experience mean it has a comprehensive and clear set of shipping cost guidelines. No matter the weight, the destination or the size, DHL’s online tools can help you calculate shipping costs. DHL’s shipping costs are based on what the company considers to be [chargeable weight](https://www.dhl.com/ca-en/home/ecommerce/business-help-center/chargeable-weight.html#:~:text=Shipping%20charges%20for%20DHL%20eCommerce,applicable%20to%20International%20shipping%20products.). DHL takes into account the dimensional weight and the actual weight of your package, and the greater number determines the shipping costs. Here are some extra definitions that might help: - **Dimensional weight: **The size of the package, which is found by multiplying the length, height and width, and dividing the result by 166 (when measuring in inches) or 6,000 (when measuring in centimetres). - **Actual weight:** The mass of the package. Once you’ve determined the weight of your package, the DHL shipping rates will also be impacted by the level of service you choose. The exact range of services will depend on your country of origin and the order’s destination, but the broad range that could impact your DHL shipping costs includes: - Same-day delivery - Overnight delivery - Standard delivery - Shipment value protection - DHL GoGreen - Delivery and signature confirmation - Selective routing Some of the options listed above are considered DHL premium services, and could be costly to offer to consumers if you’re a smaller business. This is without considering the extra impacts of international shipping charges or custom duties, which can quickly add up as you expand into new markets. ### How to negotiate DHL business shipping rates One of the main advantages to building a long-standing relationship with couriers like DHL is that you can’t use this partnership to leverage better rates. This not only helps to bring your shipping costs down, it can mean better deals for your customers as well. Your ability to secure better shipping rates with DHL could depend on: - 📊 **Volume:** Are you shipping enough orders to qualify for better rates? Larger scale business that can send a significant quantity of orders through DHL can save. - 🕒 **Frequency:** How often do DHL pickup from your business? Once a week or once a day? Consistently filling a van or truck and having scheduled pickups can help to build your relationship with DHL. - 🚚 **Service needs:** Are you using premium services like tracking and insurance? Taking advantage of premium service courier options with DHL can increase your value as a customer. By making a persuasive case that details your company’s ability to provide a specific volume and frequency of orders, you can begin to negotiate with couriers like DHL to access better shipping rates and bring your costs down. In these cases, it’s good to be aware of shipping rates from their competitors too. We would also recommend looking into options like [ship-from-store](https://starshipit.com/blog-content/ship-from-store-one-way-to-grow-your-business.md) to make your entire shipping strategy effective for you and your customers. Just note that building a relationship with shipping partners like DHL can take time, and they’re often a two-way street. Proving that you can bring value to the partnership with a high volume of orders won’t happen overnight, but it’s worth it to build connections with global shipping brands like DHL. ### Tools to manage DHL shipping rates When you integrate DHL into Starshipit, you can still access a range of tools that help you manage DHL shipping costs, sustainability options and international orders all in one platform. The DHL Express features supported with Starshipit include: ### DHL BBX DHL’s [Express Breakbulk (BBX)](https://www.dhl.com/discover/en-global/e-commerce-advice/e-commerce-best-practice/understand-break-bulk-express) service can help reduce DHL shipping rates if your business is sending a high volume of goods to one export destination. The advantage of this service is that it consolidates a number of individual packages into one international shipment with one invoice. The main advantages of this service for international shipping with DHL are: - Reduce DHL shipping rates by consolidating orders to manage import fees and duties. - Manage shipping delays by keeping international orders together. Streamline paperwork by sending international orders on one waybill instead of multiple. - Separate deliveries based on final delivery location once they arrive at an international port. ### DHL landed cost estimator One of the key challenges with international shipping is getting an accurate summation of all the [extra shipping costs](https://starshipit.com/blog-content/costs-of-shipping.md) like customs fees and duties. When you’re displaying a shipping fee to your customers, you want to know an accurate landed cost that represents the actual price of getting a product from your warehouse to a shopper’s home. With DHL Express, you can [calculate the landed cost](https://www.dhl.com/discover/en-global/ship-with-dhl/start-shipping/calculate-landed-cost-with-tas) and get help with pre-shipment planning and Harmonised System Codes to ensure a seamless delivery. Getting this all done ahead of time and within the Starshipit platform means you can reduce costly delays associated with incorrect customs documents. ### DHL GoGreen Plus If you’re looking for ways to make your business more sustainable, take a look at your shipping partners. DHL is helping its customers make better shipping decisions with [its GoGreen solutions](https://www.dhl.com/ca-en/home/global-forwarding/products-and-solutions/gogreen-solutions.html). GoGreen Plus in particular helps companies reduce their carbon emissions through the use of sustainable aviation fuel. By ticking the “GoGreen Plus” option when shipping with DHL through Starshipit, you can limit the greenhouse gas emissions from international shipping. Just note, it does add an extra charge to your orders but it means you’re aligned with efforts to make shipping more sustainable. - This DHL shipping option aligns with its sustainability targets which are: - Have more than 30 per cent of aviation fuels sustainably sourced. - Electrify nearly two-thirds of last-mile delivery vehicles. - Offer customers green alternatives for all core products. ### Starshipit: Your partner for success with DHL Express shipping prices DHL Express integrates with Starshipit and lets you use all the helpful features we just discussed. You can select GoGreen Plus for your sustainability needs, see the accurate landed cost of your shipments, and use bulk shipping options to cut down on international shipping costs. Best of all, there are no extra charges to use this functionality beyond what you are already paying for your monthly plan. Our [extensive integration partner list](https://starshipit.com/integrations.md) includes everything from reputable couriers from all over the globe to eCommerce platforms and inventory management solutions. Choosing the right partners for your business can help you save on international shipping rates, offer more delivery options to customers and make continuous improvements with helpful analytics. - [Learn more about using DHL Express with Starshipit in our guide](https://support.starshipit.com/hc/en-us/articles/203806429-How-to-set-up-DHL-Express). ### Wrap up Partnering with a renowned courier like DHL Express can give your business a range of delivery options to get orders quickly to customers no matter where they are. Once you add Starshipit into the mix as well, you can manage DHL shipping costs easily from one platform and still get access to all of the company’s premium delivery services. ## Ready to start automating? ## https://starshipit.com/blog-content/ecommerce-fulfillment-strategies-to-fulfill-online-orders # eCommerce fulfilment: Strategies to fulfill online orders eCommerce order fulfilment covers everything from picking and processing to knowing what to do if something goes wrong. Here's how to improve your strategy. Canonical URL: https://starshipit.com/blog-content/ecommerce-fulfillment-strategies-to-fulfill-online-orders **Summary:**_ eCommerce fulfilment strategies help teams receive inventory, store products, pick, pack, ship and manage returns for online orders. Choose an in-house, outsourced, dropship or hybrid approach based on cost, control, scalability, operational visibility and the delivery experience customers expect today._ **Your ****[eCommerce fulfilment process](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md)**** is what will set you apart from your competitors.** It doesn’t matter how good your product is if you don’t get it to your customers quickly! eCommerce order fulfilment covers every step you take after a customer purchases something. That means processing, picking, packing, [shipping automation](https://starshipit.com/online-bulk-store-scales-from-pandemic-demand-with-fulfilment-automation-bulkpantry.md) and knowing what to do if something goes wrong. Want to improve your eCommerce fulfilment strategy so you can give first-class customer service? Keep reading! ### What is order fulfillment? **Order fulfilment is everything you do to get an order to a customer.** eCommerce [shipping fulfilment](https://starshipit.com/blog-content/what-is-a-fulfilment-service.md) includes everything from order processing, to packaging, to actual delivery, to processing returns. It also includes your system for things like product quality control and storing stock in a way that makes it easy to pack orders. The sale isn’t over until the customer has your product in hand! Fulfilment for eCommerce centers around your shipping process. Having efficient and cost effective shipping is the key to building and maintaining a loyal customer base. ### Why is order fulfillment important? [24%](https://econsultancy.com/) of customers will abandon their order if you don’t have an estimated delivery date. [54%](https://www.prnewswire.com/news-releases/half-of-online-shoppers-abandon-a-purchase-if-they-cant-get-the-delivery-choices-they-want-according-to-new-research-657415773.html) of online shoppers say that delivery times affect who they will shop with. All of these factors rely on order fulfilment automation and shipping integration! **For a positive customer experience, your order fulfilment needs to be fast, efficient, and easy for the customer to understand.** Let’s dive a little deeper into the importance of [order fulfilment](https://starshipit.com/blog-content/omnichannel-retail-is-good-for-sales-but-what-about-your-fulfilment.md) (and how to do it with shipping integration). #### 1. Lower costs A good eCommerce fulfilment system will save you money over time. When you are starting out you might be fulfilling orders alone, but it is still important to have a system as you grow! **Here are a few ways a fulfilment process and shipping integration could save you money:** - You work less hours on fulfilment and can focus on revenue building activities - Winning loyal customers who spend more on average than new customers - Hiring someone for less hours because each order takes less time - Negotiate lower shipping charges - Charge accurate shipping so you’re not losing money - Less penalties from returned parcels with the wrong address - Saving your own time because each order could take up to [80%](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md) less time with a shipping integration - Reducing logistics and shipping costs if you work with a third party because you have a high volume of parcels The system you use for order fulfilment matters. #### 2. Ability to scale Once you have a process in place, you can start to receive more orders. A real life example of this is luxury plume brand [The Feather](https://starshipit.com/case-study/the-feather.md). They were sometimes getting over 100 orders a day but with Starshipit, they could get orders out faster and with less errors. This means happier customers AND more time to spend on business building activities. #### 3. Improved customer service You can’t talk about the importance of [order fulfilment](https://starshipit.com/blog-content/omnichannel-retail-is-good-for-sales-but-what-about-your-fulfilment.md) without talking about customer service. In the competitive world of eCommerce, a fulfilment process will set you apart. You need to be able to receive, pick, pack, and ship an order [within a day](https://www.shopify.com/blog/order-fulfillment) to keep up with the current market expectations. And you can’t do that efficiently without an order fulfilment process. ### The process of order fulfilment **There are a few key steps you need to think about in your order fulfilment process. Doing each one efficiently will mean orders get to customers quickly.** #### Receiving Your fulfilment strategy actually starts as soon as stock arrives. Checking for quality and having a logical system for storing items means that all the other steps will go more smoothly. #### Picking & Packing If you have a system for storing inventory, this part of the process should be a breeze! Once an order comes in, you or anybody else should be able to pick up the order sheet and put it together to be packaged. Using shipping software will make this even easier because the order will be actioned as soon as someone buys something. #### Shipping Shipping is arguably the most important (and sometimes most confusing!) part of order fulfilment. Although it is just one part of the fulfilment process, there are lots of steps to consider if you want to optimise your shipping such as: - Choosing the right courier (e.g. local or international) - Getting the right payment from customers (without over or undercharging) - Inputting addresses - Creating labels - Setting up courier tracking and updating customers - Sending confirmation and thank you emails - Deciding on your returns process and policy All of this can be done automatically with a shipping integration such as Starshipit. It allows you to get more orders out even faster with less errors. ### Tips to improve order fulfilment process Now that we understand the importance of [order fulfilment](https://www.shopify.com/blog/order-fulfillment), it’s time to start optimising it. **[Here are a few tips for improving your order fulfilment process](https://www.shipbob.com/blog/order-fulfillment/)****. ** #### Optimise inventory management Inventory management is how you receive and store your products. You will need to come up with a system for updating availability on your website, and storing items in a way that makes sense. It is also important to double check all products for quality. This will save you (or your workers) time when it comes to picking and packing orders because you will already know that everything is ready to go. #### Use data to drive decisions Using data to analyse your order fulfilment is crucial. You should be checking the efficiency of your system at least every 6-12 months. This could mean checking things like - Feedback from customers - Shipping costs versus how many hours you work - How long it takes to fulfill each order - Where you have fulfilment “bottlenecks” This kind of data helped online fashion brand [HER Empire](https://starshipit.com/case-study/her-empire.md). They went from 50 orders a month to over 650 orders per month on average. However, they were still taking just as long to fulfil orders because they were manually entering Shopify orders into their courier services. By analysing their system and implementing Starshipit as a shipping fulfilment service, they were able to save [3 hours a day](https://starshipit.com/case-study/her-empire.md) on their order fulfilment. That data gave them 15 hours extra in their week! #### Improve relationships with your shippers Ultimately, the price of your shipping is determined by your carrier. Make sure you are on their good side! If you have large volumes of parcels, you can help each other out and negotiate better shipping prices. That’s why it is important to have positive relationships with your carriers! #### Automate wherever possible [Research](https://www.mckinsey.com/industries/metals-and-mining/our-insights/succeeding-in-the-ai-supply-chain-revolution) shows that adopting automation and software in your eCommerce business can - Improve logistics costs by 15% - Improve Inventory costs by 35%, and - Improve service by 65%, Compared with businesses that don’t use automation. Automating your order fulfilment in any way will save you time and money. This could be any step from calculating shipping costs, to processing orders, to updating customers on their delivery. #### Be transparent with customers One of the most important steps of eCommerce order fulfilment is staying in contact with your customers. They have just spent money with you and deserve to get what they paid for! The best way to do this is to be transparent about things like shipping. [69.7%](https://www.getconvey.com/blog-b-consumer-research-estimated-delivery-date/) of customers would be less likely to shop with a business that didn’t alert them to delayed shipping. However in comparison, [92%](https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/#:~:text=Did%20you%20know%20at%20least,consumers%20want%20free%20return%20shipping.) of customers would repurchase if the returns process is simple. Using a shipping app will make most of these steps automatic. ### Take home message eCommerce shipping and fulfilment is the heart of a successful eCommerce business. Getting orders out quickly and keeping customers in the loop is the difference between OK customers and raving fans. If you’re ready to automate your order fulfilment process, start shipping with Starshipit. From creating and printing labels to sending tracking updates, Starshipit will give your eCommerce store the competitive edge and keep customers coming back again and again. [Talk](https://starshipit.com/contact-us.md) to one of our shipping experts today or start your [30-day free trial](https://starshipit.com/free-trial.md). ## Ready to start automating? ## https://starshipit.com/blog-content/ecommerce-fulfilment-101-techniques-and-methods # eCommerce Fulfilment 101 - techniques & methods Here we explore exactly what eCommerce fulfilment is, why it’s so important and solutions you can use to streamline this critical part of your business. Canonical URL: https://starshipit.com/blog-content/ecommerce-fulfilment-101-techniques-and-methods **Summary:**_ eCommerce fulfilment is the process of storing stock, processing orders, picking, packing, shipping and handling returns. Start by mapping each fulfilment step, then decide which techniques, tools or partners will reduce manual work, improve accuracy and support growth as orders grow._ If you’re a retailer and you’ve been shipping products from your online store, or perhaps you’re thinking of starting an eCommerce business, chances are you’ve thought about how to get orders out to your customers. Welcome to eCommerce fulfilment – the all too important part of the customer journey that, if all goes well, could help set you up with customers for life. In this article, we’re going to explore what eCommerce fulfilment is, [why it’s so important](https://starshipit.com/case-study/pushys.md) and solutions you can use to streamline your eCommerce fulfilment services within your business. Let’s get started. ### What is eCommerce fulfilment? **eCommerce fulfilment is the part of your business that gets products out to your customers.** Understandably, this is a substantial area, with a lot of moving parts. While the individual parts of the [fulfilment process](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) may look a little different depending on the business, eCommerce fulfilment typically covers things like picking and packing orders, shipping through various services, tracking and returns. Dedicating time and energy to a fulfilment strategy is only going to become more important in the coming years, as [retail eCommerce sales continue to climb](https://www.shopify.com/enterprise/global-ecommerce-statistics). With volumes growing, businesses will want the right approaches in place to manage inventory and get orders out to customers faster and more efficiently. ### What are the types of eCommerce fulfilment? Broadly speaking, there are four different types order fulfilment, which we’ll explore below: - In-house In-house order fulfilment is when a business handles all or most aspects of the fulfilment process internally. This means using staff to pick and pack orders, storing products in company warehouses and having couriers pick orders directly from the these locations. This approach is how most small businesses start off, whether it’s from a garage or other small storage facility. As they grow, this leads to... - Outsourced For some businesses, at certain point it makes sense to take eCommerce fulfilment operations and outsource them to a third-party logistics provider (3PL) or another dedicated fulfilment service. In this case, the 3PL or outsourced provider handles everything from receiving inventory to packaging orders for delivery. The reasons for using this approach are varied. A small startup may want to expand without being constrained to a warehouse, or they may not have the staff and space to continue running fulfilment to the level they require. - Dropship The newest type of fulfilment on our list, drop shipping is when a retailer purchases items from a supplier, who then ships the orders directly to customers. The product never passes through the retailer. Typically, retailers will only purchase products after an item is sold, so there’s no risk of needing to sell down different products – or store unsold inventory. - Hybrid Hybrid eCommerce fulfilment is like it sounds – a mix of the options above. It helps to consider a hybrid approach as it may mean you get the best of both worlds. For example, you may manufacture a product that you store and ship from your own warehouse, while you have other products that a 3PL handles for you. ### Why is eCommerce fulfilment important? Given the sheer number of options when it comes to online retail today, customers have (understandably) high expectations when it comes to shipping. This means they want options around the cost of their delivery as well as the timeframe, and they’ve got more reason to simply not return to your store if you’re unable to get an order out within a reasonable timeframe. In fact, [a study from MetaPack](http://www.metapack.com/wp-content/uploads/2016/10/State_eCommerce_Delivery.pdf) found that 43 percent of customers wouldn’t return to a retailer for at least a month after they’d had a negative delivery experience. On top of that, another 38 percent said they wouldn’t return at all. If you want to ensure that you’re not let down by fulfilment, you must meet the expectations of your customers. That starts with putting fulfilment strategies in place – and the right eCommerce fulfilment services. ### 5 steps to improving eCommerce fulfilment ##### 1. Set up your shipping and fulfilment platform This platform will become the core of your fulfilment operations, allowing you to easily manage orders deliveries, and returns. This system will link your eCommerce or inventory management platform with your courier services. ##### 2. Keep customers in the loop From the moment customers place an order to when it arrives on their doorstep, keep them in the loop with shipping notifications delivered via email and SMS. ##### 3. Making finding inventory easy for staff Create a simple system for stocking your inventory. Again, if you’re using an inventory management system, make sure it’s integrated with your shipping platform. ##### 4. Give customers choice Whether it’s the channel where they make the initial purchase or the timeframe for receiving their order, customers love choice. Make sure you’re selling your product across multiple channels, and that you’ve got different courier options at the checkout. ##### 5. Select the right couriers Ensure you have a good mix of couriers available. For example, it’s useful to have couriers on hand that specialise in international shipping, express shipping and different product areas – like handling dangerous goods or outsized items. ### Using an automated shipping platform to solve eCommerce fulfilment [Simplifying your fulfilment operations](https://starshipit.com/blog-content/what-is-a-fulfilment-service.md), reducing friction and creating happy customers can often seem like a task out of reach. After all, with so many moving parts, how can you ever be expected to create a fulfilment process that works effectively? It all starts with a shipping platform. This means a platform that's integrated with the couriers you use, as well as the other tools that form part of your fulfilment process, like your eCommerce platform or inventory management system. When it’s set up correctly, introducing an [automated shipping platform](https://starshipit.com/fulfilment-automation.md) enables you to solve several major fulfilment challenges, including: - Logging into different courier services Retailers need to switch between different eCommerce platforms to fetch order details and multiple courier systems to manage orders. Shipping platforms give businesses one platform where they can manage orders and select the best courier. - Common manual processes Producing shipping labels, assigning couriers and generating packing slips is a common time sink for employees and leaves room for error. Shipping platforms give retailers the tools to automate each step of the fulfilment process, all from a single dashboard. - Customer parcel queries Customers want to track their orders and receive updates throughout the delivery process. When customers are left in the dark, customer service desk queries spike. Shipping platforms can let retailers set up branded tracking pages and send SMS or email notifications directly to customers during delivery. ### Wrap up Getting eCommerce fulfilment right may seem like a daunting challenge, but the payoff is worth it. In doing so, you’ll make it easier for your business to scale, reduce frustrations for staff and create happier customers. Of course, that all starts with the right automated shipping platform – like Starshipit. Our platform has been designed from the ground up to work with the existing ways you do business, integrating with the couriers and eCommerce platforms you use every day. If you’re interested in [trying Starshipit](https://starshipit.com/free-trial.md) free for 30 days, [reach out to our friendly support team](https://starshipit.com/contact-us.md) and they’ll be happy to talk through options with you. ## Ready to start automating? ## https://starshipit.com/blog-content/ecommerce-fulfilment-australia-new-zealand # eCommerce fulfilment in Australia and New Zealand: 5 assumptions retailers should rethink Rethink eCommerce fulfilment in Australia and New Zealand with practical 2026 advice on ship-from-store, multi-carrier shipping, cross-border growth, free shipping and AI. Canonical URL: https://starshipit.com/blog-content/ecommerce-fulfilment-australia-new-zealand **Summary:**_ eCommerce fulfilment in Australia and New Zealand is becoming a strategy problem, not just a distance problem. To stay competitive in 2026, ANZ teams need to route orders closer to customers, use carriers more deliberately, clean up cross-border data and automate the decisions that slow fulfilment down._ **For retailers based in Australia and New Zealand, geography has always shaped fulfilment strategy. Australia is large. New Zealand is remote from many global supply chains.** Shipping costs can be difficult to absorb. Customers expect more choice, more certainty and faster delivery than ever. All of that is true. ANZ retailers deal with long distances, smaller population centres, expensive delivery lanes and customers whose expectations are shaped by global marketplaces. Many are also shipping well beyond Australia and New Zealand, which adds cost, customs and carrier complexity. But geography is only part of the challenge. The bigger question is whether your fulfilment setup is built for the markets you want to serve. The retailers pulling ahead in 2026 are not waiting for ANZ fulfilment to become simpler. They are building around the markets they actually serve: domestic, trans-Tasman and global. They are putting stock closer to customers, choosing carriers with more intent, treating cross-border growth as its own job, and using automation to remove manual decisions before they slow the team down. **The short answer:** eCommerce fulfilment in Australia is becoming more competitive because leading retailers are moving away from one-size-fits-all fulfilment. Instead of treating geography as a fixed disadvantage, they are using ship-from-store, multi-carrier shipping, cleaner cross-border processes and automation to improve speed, cost control and customer experience. That is the real shift. Not "shipping is hard". Every retailer already knows that. The question is whether your fulfilment setup is built for the customers, countries and delivery promises you are asking it to support. ### Table of contents - **Why geography is not your real fulfilment problem** - **Assumption 1: Geography is your biggest constraint** - **Assumption 2: More carriers automatically means better shipping** - **Assumption 3: Free shipping wins customers** - **Assumption 4: International shipping is just domestic shipping with a longer delivery time** - **Assumption 5: AI will magically fix fulfilment** - **What leading ANZ retailers should do next** - **FAQs about eCommerce fulfilment in Australia** ### Why geography is not your real fulfilment problem Distance has a way of exposing cracks in your fulfilment process. If stock is only visible in one place, distance gets expensive. If every order leaves from one warehouse, some customers are always further away than they need to be. If warehouse staff choose carriers manually, performance changes by person, shift and pressure level. If international orders follow the same process as domestic orders, customs issues quickly become customer issues. That is why the old fulfilment question is too narrow. **It is not just: how do we ship faster?** **It is: where are we making the team work around a process that no longer fits?** Starshipit's Evolving Expectations 2026 report found that 76.8% of retailers say customer expectations have increased over the past two years. [Australia Post's 2026 eCommerce Report](https://auspost.com.au/content/dam/ecommerce-report/australia-post-ecommerce-report-2026.pdf) adds the customer view: 69% of shoppers expect delivery options at checkout, and 26% expect same or next-day delivery. That does not mean every ANZ retailer needs to offer same-day delivery everywhere. It means customers expect clarity, choice and reliability. If you cannot offer speed, offer certainty. If you can offer speed in some locations, make sure your checkout and shipping rules know when to show it. The retailers winning are not ignoring geography. They are building around it. ### Assumption 1: Geography is your biggest constraint **Geography is real. But it is not always the main thing holding fulfilment back.** Often, the bigger issue is that orders still move through the business in the way that suits the operation, not the customer. One central warehouse may be great for control. It may not be the best place to ship every order from. If a customer in Auckland buys a product sitting in a Christchurch store, or a customer in Brisbane buys stock already available nearby, shipping from the central warehouse may mean paying to move a parcel further than necessary. That is why ship-from-store is becoming more than an omnichannel talking point. Evolving Expectations 2026 found that 36.2% of retailers have already implemented ship-from-store, with a further 14.5% actively planning to. _"One of the biggest opportunities we see is enabling global inventory and store fulfilment. This allows orders to be fulfilled from the closest store which reduces delivery distances, cuts freight costs and improves delivery speed."_ **Jarrod Goodwin**, Solutions Consultant at Viare eStar The catch is execution. Ship-from-store falls over when stock is inaccurate, store teams are not trained, or every order needs someone to make a judgement call. It works when retailers start with the right stores, set clear rules and measure the impact before rolling it out further. **What you should do this week:** - Ask whether every order leaves one warehouse because it is best, or because it is how things have always worked. - Identify the stores or locations that already sit close to online demand. - Check whether store stock accuracy is strong enough to support fulfilment promises. - Pick one region or store cluster where ship-from-store could reduce cost or delivery time. - Set the routing rules before adding more locations. This is where [Starshipit Ship from Store](https://starshipit.com/ship-from-store.md) can help: route orders by location, keep store fulfilment consistent and connect every order back into the same shipping, labels, tracking and notifications process. ### Assumption 2: More carriers automatically means better shipping **More carriers can help. They can also create more admin.** Evolving Expectations 2026 found that only 10.1% of retailers rely on a single carrier, while 65.2% use two to three courier partners. Multi-carrier shipping is no longer unusual. It is becoming the baseline. More carriers do not automatically mean better shipping. Better decisions do. _"Most retailers have already solved the question of whether to use multiple carriers. The more important question now is whether your carrier strategy is actually working for you or just adding complexity."_ **Hakan Steele**, Partnerships and Sales Manager at Starshipit That question matters in ANZ because carrier performance is rarely even across the board. One carrier may be strong for metro deliveries but weaker in regional lanes. Another may be better for bulky items. Express services may protect conversion late in the week. An on-demand option may make sense for certain postcodes, but not as a blanket offer. Evolving Expectations 2026 found that reliability is the top factor when selecting a carrier at 37.7%, followed by cost at 33.3%. That balance is the whole job. Retailers are not choosing between cheap and reliable. They are trying to match the right service to the right order. **What you should do this week:** - Review carrier performance by region, not just the overall average. - Identify which delivery lanes create the most support queries. - Check how often staff override carrier choices manually. - Find the orders where you are paying for speed the customer did not need. - Build rules for destination, weight, SKU, delivery promise and service availability. If carrier choice still happens manually, the business is relying on warehouse memory. [Shipping and fulfilment automation](https://starshipit.com/fulfilment-automation.md) helps retailers turn those choices into rules, so every order can be matched to the right service without staff making the same decision hundreds of times. ### Assumption 3: Free shipping wins customers **Customers love free shipping.** Finance teams usually don't. Evolving Expectations 2026 found that 88.4% of retailers say free shipping is important to customers. That does not mean every order can afford it. In ANZ, free shipping is especially tricky because distance, density and carrier economics vary so much by location. **Free shipping is not the problem. Offering it without knowing the real cost is.** A carrier rate is only one part of fulfilment cost. The full cost also includes manual handling, split shipments, failed deliveries, support tickets, rework, picking errors, customs delays and the time your team spends fixing exceptions. _"One of the fastest-growing and least visible drivers of fulfilment cost today sits in cross-border compliance, not shipping rates alone. When brands aren’t prepared at the consignment level, parcels stall, and every delay compounds cost through re-handling, customer service escalation and manual administration."_ **Matthew Musumeci**, Managing Director for Australia and New Zealand at SEKO That applies beyond cross-border. The hidden costs are often where the biggest savings sit. The stronger question is not "should we offer free shipping?" It is "which orders can support free shipping, and what needs to be true for that offer to protect margin?" **What you should do this week:** - Compare free shipping orders by margin, location and carrier service. - Look for orders where shipping cost is quietly eating the basket value. - Review whether your free shipping threshold encourages profitable behaviour. - Check how often split shipments turn one free-shipping order into two fulfilment costs. - Use live rates or shipping rules when flat rates are forcing the business to guess. Free shipping works best when it is designed. Not copied. Not guessed. Designed. ### Assumption 4: International shipping is just domestic shipping with a longer delivery time This is one of the fastest ways to make cross-border growth harder than it needs to be. International shipping is not domestic shipping with more distance. It has different costs, different paperwork, different carrier handoffs and different customer expectations. Evolving Expectations 2026 found that more than 80% of retailers ship internationally, with more than 30% generating 25-50% of orders from global markets. That is a major opportunity for ANZ retailers. Local brands can reach larger markets without opening physical locations overseas. But cross-border growth adds pressure quickly. The report found that 65.2% of retailers cite international shipping costs as a top cross-border challenge, while 47.8% identify customs compliance as a key challenge. This is where many retailers underestimate the work. A domestic order can sometimes survive messy data. An international order often cannot. Missing product information, vague descriptions, incorrect HS or HTS codes, unclear duties and taxes, and weak customer communication can turn a sale into a support issue. **What you should do this week:** - Choose the international markets you actually want to serve well. - Review duties, taxes and customs data before increasing paid acquisition in those markets. - Check whether customers can see landed costs or likely charges before delivery. - Audit product descriptions, values, origin data and HS codes. - Measure international delivery issues separately from domestic fulfilment issues. Retailers expanding internationally need a cross-border process, not a cross-border workaround. [International shipping automation](https://starshipit.com/international-shipping.md) and [landed cost visibility](https://starshipit.com/landed-cost.md) can help reduce customs friction, automate documentation and give customers a clearer buying decision. ### Assumption 5: AI will magically fix fulfilment **AI will not fix a broken fulfilment process.** It will reveal one faster. Evolving Expectations 2026 found that 76.8% of retailers are using AI in some capacity, but only 29% have embedded it across multiple processes. The same report found that 85.5% believe AI will deliver a competitive advantage over the next 2-3 years. That gap matters. Many retailers are experimenting with AI in areas that are easier to test. Fewer are using it inside fulfilment, where the value can be higher but the data needs to be cleaner. _"The most practical application of AI in fulfilment right now isn't replacing operational decisions, it's improving how we view and analyse the data those decisions are based on."_ **George Plummer**, Founder and CEO at Starshipit **That is the right frame. AI is useful when it helps retailers spot patterns they would not have time to find manually:** - Carrier services underperforming on specific routes. - Delivery windows suppressing conversion on certain days. - Products creating avoidable split shipments. - International orders missing customs data. - Support tickets clustering around certain delivery promises. But AI needs good data to work with. _"Operational maturity in 2026 is about predictability at scale. The ability to absorb volume spikes, carrier changes, and increasing complexity without teams constantly firefighting."_ **Abi Bennett**, COO at Starshipit **That predictability does not come from AI alone. It comes from clean data, connected systems and clear rules the team can actually use.** **What you should do this week:** - Pick one fulfilment question AI could help answer, not 10. - Start with carrier performance, delivery promise accuracy or fulfilment cost by order type. - Check whether the data needed to answer that question is clean and connected. - Turn the insight into a rule, process or practical change. - Measure whether the change reduces cost, exceptions or customer friction. AI is not the strategy. Better fulfilment decisions are the strategy. ### What leading ANZ retailers should do next **If you take one idea from this article, make it this:** **ANZ geography is not the problem to solve. It is the reality to build around.** The retailers pulling ahead are not doing everything at once. They are finding the weak spots in their current fulfilment setup and replacing them with better rules. **Start here:** - Stop treating one warehouse as the default answer for every order. - Stop measuring carrier performance as one average. - Stop offering free shipping without understanding the full cost per order. - Stop treating international shipping as a domestic process with extra paperwork. - Stop expecting AI to fix data and process problems the business has not defined. **Then build the opposite:** - Fulfil from the location that makes the most sense. - Match each order to the right carrier and service. - Design shipping offers around margin, promise and customer expectation. - Build cross-border processes before scaling international demand. - Use AI to sharpen fulfilment decisions, not replace sound judgement. That is how eCommerce fulfilment in Australia and New Zealand becomes a competitive advantage. Not by pretending distance does not matter. By building operations that know exactly how to work with it. ## FAQs about eCommerce fulfilment in Australia ##### What is eCommerce fulfilment in Australia? eCommerce fulfilment in Australia covers the work behind getting online orders picked, packed, shipped and tracked from an Australian operation. For many ANZ retailers, that includes domestic orders, trans-Tasman shipping, global cross-border shipping, returns, carrier management, checkout delivery options and post-purchase communication. ##### What are the biggest fulfilment challenges for Australian retailers in 2026? The biggest challenges are rising customer expectations, shipping cost pressure, regional delivery complexity, cross-border compliance, inventory accuracy and manual work. Starshipit's Evolving Expectations 2026 report found that 76.8% of retailers say customer expectations have increased over the past two years. ##### Why is ship-from-store important for ANZ retailers? Ship-from-store helps retailers use physical stores to fulfil online orders. In Australia and New Zealand, that can put stock closer to customers, improve delivery speed, use store inventory more effectively and reduce pressure on central warehouses. It works best when inventory data is accurate and orders are routed automatically. ##### How can retailers reduce eCommerce shipping costs in Australia? Retailers can reduce eCommerce shipping costs by using multiple carriers, setting carrier rules, offering free shipping thresholds, showing live rates at checkout, improving address accuracy, reducing split shipments and cutting manual exception handling. The goal is to manage the full cost of fulfilment, not just the carrier rate. ##### What is multi-carrier shipping? Multi-carrier shipping means using more than one courier or carrier to fulfil orders. It gives retailers more flexibility across price, speed, destination and service type. The strongest results come when carrier selection is automated using order weight, destination, shipping method, cost and delivery promise. ##### How does cross-border eCommerce affect fulfilment? Cross-border eCommerce adds customs documentation, duties and taxes, international carrier handoffs, longer delivery windows and higher support expectations. Retailers need clean product and order data, clear customer communication, and a plan for showing or collecting duties and taxes before delivery where relevant. ## Ready to make fulfilment work better? ## https://starshipit.com/blog-content/ecommerce-fulfilment-trends-2026 # eCommerce fulfilment trends in 2026: what the retail data actually says eCommerce fulfilment trends in 2026 show retailers need stronger delivery workflows. See practical shipping, AI and post-purchase actions. Canonical URL: https://starshipit.com/blog-content/ecommerce-fulfilment-trends-2026 **Summary:** What are the biggest eCommerce fulfilment trends in 2026? The biggest eCommerce fulfilment trends in 2026 are workflow-led automation, earlier delivery transparency, smarter multi-carrier routing, stronger cross-border control, better post-purchase communication and practical use of AI in operations. Retailers pulling ahead are not simply adding more systems. They are removing repeat manual decisions and using fulfilment data to improve conversion, retention and margin. **Most retailers can now access the same carriers, eCommerce platforms, warehouse tools and automation software. That has changed the fulfilment conversation. Access is no longer enough. The difference is how well the fulfilment workflow holds up once orders start moving.** Customers expect delivery to be fast, affordable, flexible and transparent. Retailers have more ways to meet those expectations, but the same pressure keeps appearing in conversion, retention and margin: the delivery promise is getting harder to keep consistently. That is the tension retailers need to solve in 2026. Not "which tool should we add next?" but "where is our fulfilment process still relying on manual judgement when it should have a clear workflow?" Our [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) research supports that shift, with data across automation, delivery promises, cost pressure and AI. But the bigger story is practical: retailers need to close the distance between customer expectations and operational reality. ### Table of contents - **Why fulfilment workflows matter more than extra tools** - **Why delivery promises need to appear earlier in the shopping journey** - **How should retailers use multi-carrier shipping in 2026?** - **Why cross-border fulfilment needs clean product and customs data** - **How can post-purchase communication protect loyalty?** - **How should retailers use AI in fulfilment operations?** - **What should retailers do next?** - **FAQs** ### Why fulfilment workflows matter more than extra tools Retailers rarely struggle because they have no technology options. They struggle because too many orders still need someone to connect the dots between systems. A shipping platform can print labels quickly. A warehouse tool can help organise stock. A carrier mix can create flexibility. AI can surface useful patterns. **But none of that helps much if the dispatch team still has to stop and ask:** - Which carrier should this order use? - Is this delivery service right for the destination? - Does this order need a different label, box or customs document? - Should this exception be fixed now, or can it wait? The data backs this up. In [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md), 76.8% of retailers say they are using AI in some capacity, but only 29% have embedded it into operations or across multiple processes. That gap matters because the same maturity issue appears across fulfilment automation. Retailers are often automating tasks before they have connected the workflow those tasks sit inside. Abi Bennett, COO at Starshipit, describes the next stage of maturity as "predictability at scale". That is a useful test. A fulfilment process is not mature because it works on a quiet Tuesday. It is mature when it still works during a campaign spike, a carrier disruption, a warehouse staffing gap or a cross-border issue. A simple starting point is to pick 10 recent orders and follow them from checkout to delivery. For each order, write down every decision a person had to make. **Look for questions like:** - Which orders are still manually assigned to carriers? - Which delivery services are chosen by habit rather than logic? - Which orders need someone to check weight, destination, SKU or shipping method before dispatch? - Which exceptions are only discovered after a customer asks for an update? Those points are where delays, errors and rework usually build up. They are also where automation has the clearest job to do. If someone on the team is still checking each order before choosing a courier, start with the easiest repeat decision. For many retailers, that is matching the shipping method selected at checkout to the courier service dispatch should use. If a customer picks express, the order should already know which express service to use before it reaches the packing bench. Start with 3-5 decisions your team makes every day, such as shipping method, destination, weight, SKU or service level. Write down what should happen in each case, then turn the clearest logic into [rules](https://starshipit.com/guide/the-shipping-automation-rules-playbook.md). ### Why delivery promises need to appear earlier in the shopping journey **Delivery expectations are no longer formed at checkout. They are formed earlier, while customers browse, compare and decide whether a retailer is worth buying from.** That changes the job of fulfilment. It is not enough to reveal the shipping cost and timeframe at the final step. By then, the customer has already built an expectation based on marketplace habits, competitor promises and previous delivery experiences. If the product page says nothing, the cart is vague and checkout suddenly introduces a slow or expensive delivery option, the customer does not experience that as logistics. They experience it as doubt. The pressure is clear in the numbers. In our [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) research, 56.5% of customers expect delivery within 2-3 days, while 18.8% expect next-day delivery. Australia Post's 2026 eCommerce research also notes that customers want more delivery choice, and recommends showing delivery options earlier in the shopping journey. **Andrew Waite, Founder and CEO at Convert Digital, puts the problem plainly:** "The most consistent point of failure we see at checkout is the late disclosure of delivery cost and timeframes." For retailers, this turns delivery configuration into a conversion lever. **A good delivery experience should answer three questions before the customer hesitates:** - When will this arrive? - What will it cost? - Do I have a choice if I need it sooner, cheaper or somewhere else? The point is not to offer every delivery option everywhere. That can create its own cost and complexity. The point is to show delivery choices that are accurate, commercially sensible and operationally achievable. **A checkout review should compare 3 things:** - What the customer sees before they buy - What the warehouse can realistically dispatch that day - What carriers can reliably deliver to that destination **If those 3 things do not line up, the gap will show up somewhere:** abandoned carts, margin loss, support queries or lower repeat purchase. If customers only find out their delivery options at checkout, check what they see before they buy. Are the options clear? Do they match what the warehouse can realistically dispatch today? Are you showing services the carrier can reliably deliver to that postcode? Use [live rates](https://starshipit.com/blog-content/how-to-set-up-live-shipping-rates-at-checkout.md), checkout rules and [delivery grouping](https://starshipit.com/choice-at-checkout.md) to show choices customers can act on, such as standard, express or pickup, without promising services the operation cannot support. ### How should retailers use multi-carrier shipping in 2026? Multi-carrier shipping used to signal fulfilment maturity. In 2026, it is closer to the starting point. Only 10.1% of retailers in our [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) research rely on a single carrier, while 65.2% use two to three carrier partners. Most retailers understand the risk of depending on one provider for cost, coverage and reliability. But having multiple carriers does not automatically create a better fulfilment operation. Without the right logic, it can simply add more choices for a team to manage manually. The useful work is knowing when to use each carrier. Carrier choice should reflect the order, not the default setting. Destination, delivery promise, weight, service level, cost and reliability should all shape the decision. Fulfilment data becomes useful when it explains a real commercial problem. Imagine Thursday traffic is strong, but conversion dips when the estimated delivery date falls on Monday. That is not just a marketing problem. It may be a carrier coverage problem, a dispatch cut-off problem or a delivery promise problem. A retailer with the right data and carrier flexibility can test a Saturday delivery option, an on-demand service, a different cut-off or a clearer delivery message. That is a more useful way to think about multi-carrier shipping. The question is not "how many carriers do we have?" It is "can we change the delivery promise when the data shows it is costing us sales?" **A carrier audit should ask:** - What percentage of orders goes through each carrier? - Which routes have the highest delay or exception rates? - Which services create the most support tickets? - Which delivery promises affect conversion by weekday? - Where could fallback rules reduce manual intervention during disruption? **Once you have that view, group carrier logic into 3 simple buckets:** - **Cost logic:** which carrier should be used when more than 1 service can meet the same promise? - **Service logic:** which carrier should be used when the order needs express, fragile, bulky, international or regional handling? - **Fallback logic:** what should happen when the usual carrier is unavailable, delayed or too expensive? Rules work best when they reflect a decision the team already makes often. Start with the rule your team already applies in their head, then add complexity only where it saves real time or protects margin. [eCommerce shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) can help teams compare cost and service decisions more clearly. For the full data behind the fulfilment trends shaping retail in 2026, read the [Evolving Expectations 2026 guide](https://starshipit.com/guide/evolving-expectations-2026.md). ### Why cross-border fulfilment needs clean product and customs data International shipping is often treated as a rate problem. Better carrier rates matter, but they are rarely the whole answer. **The bigger cross-border issue is control. International orders carry more variables than domestic orders:** product data, duties, taxes, customs documents, country-specific requirements, delivery timeframes and customer expectations around cost transparency. When those variables are not handled upfront, the cost appears later. Parcels stall. Customers contact support. Teams rework documents. Duties create surprise charges. Refused deliveries eat into margin. The scale of the challenge is clear. Our [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) research shows 65.2% of retailers cite international shipping costs as a top cross-border challenge, while 47.8% identify customs compliance as a key challenge. More than 80% of retailers ship internationally, so this is not a niche issue. **Matthew Musumeci, Managing Director for Australia and New Zealand at SEKO, points to the less visible cost driver:** "One of the fastest-growing and least visible drivers of fulfilment cost today sits in cross-border compliance, not shipping rates alone." Retailers should treat cross-border as its own operating model, not a copy of domestic fulfilment with a longer delivery timeframe. **Before adding a new market, check:** - Are HS codes and country of origin managed at SKU level? - Are item descriptions clear enough for customs? - Are duties and taxes calculated before the customer pays? - Are delivery options configured by destination market? - Are support teams ready to explain delays, duties and delivery timelines? This is not just an operations exercise. It affects the customer experience before and after purchase. If the customer does not understand duties and taxes before they pay, the delivery experience can feel like a surprise charge. If the warehouse does not have clean product data, the parcel can stall before the carrier has a chance to deliver it. If surprise duties are creating support questions or refused deliveries, start with the data behind the order. [Landed Costs](https://starshipit.com/shipping-to-the-us.md) can make international pricing clearer at checkout by calculating duties and taxes upfront, but the setup still depends on the basics being right, especially valid HS codes and country of origin data. That last point is important. Cross-border growth depends on data quality as much as carrier choice. If product and customs data are incomplete, international fulfilment becomes harder to automate and harder to scale. ### How can post-purchase communication protect loyalty? The customer does not stop judging the brand after checkout. They keep judging it while they wait for dispatch, open tracking emails, refresh delivery updates, contact support, receive the parcel and decide whether returning something will be easy. That makes post-purchase one of the most underused growth channels in eCommerce. It is also one of the easiest places for operational issues to become customer experience issues. Our [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) research shows 66.6% of retailers say post-purchase branding is highly important, yet 42% still rely on manual returns processes. That is the gap: retailers know the experience matters, but many still manage key parts of it reactively. The fix is not to send more messages. It is to send the right message at the moment the customer starts wondering what is happening. **Guy Nappa, COO at Oz Hair & Beauty, captures the opportunity well:** "The parcel arriving is not the end of the experience. It's the beginning of the next one." **Build a simple post-purchase message map. For each stage, write the customer's likely question, the answer they need and where the message should send them:** - **Order confirmed:** what happens now? - **Dispatched:** where is my tracking link? - **In transit:** is delivery still on track? - **Out for delivery:** what should I expect today? - **Delivered:** what happens if something is wrong? - **Return needed:** can I do this without contacting support? Automation matters here because timing matters. A clear update at the right moment can prevent a support ticket. A branded tracking page can keep the retailer visible while the customer waits. A self-service return can protect trust even when the product is not right. Do not start by rewriting every customer email. Start with the questions creating the most support tickets. If customers keep asking where their parcel is, connect [shipping notifications](https://starshipit.com/shipping-notifications.md) to [branded tracking](https://starshipit.com/branded-tracking-page.md). If returns are creating manual work, point readers to [branded returns](https://starshipit.com/branded-returns.md). If you want a wider checklist for this part of the customer journey, our [post-purchase experience guide](https://starshipit.com/blog-content/post-purchase-experience.md) is a useful next read. Post-purchase is not just a support function. It is where customers decide whether the retailer was easy to buy from, easy to trust and worth buying from again. ### How should retailers use AI in fulfilment operations? **AI is already part of retail, but the most practical fulfilment opportunities are not always the most visible ones.** Customer service and marketing personalisation are natural starting points because they are easier to test and easier to see. Fulfilment AI is harder. It depends on clean data, connected systems and teams that can act on the insights. Our [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) research shows 76.8% of retailers are using AI in some capacity, and 85.5% believe AI will deliver competitive advantage within the next 2-3 years. But only 13% use AI for delivery prediction, and only 13% use it for warehouse optimisation. **That suggests a clear opportunity. AI does not need to run the warehouse to be valuable. It can help teams find patterns they would struggle to see manually:** - Delivery windows that suppress conversion on certain days - Carrier services underperforming on specific routes - Products or order types creating avoidable fulfilment cost - Regions where delivery promises need to be adjusted - Exceptions that repeat before peak periods George Plummer, Founder and CEO at Starshipit, frames the practical role of AI as improving how retailers view and analyse operational data, rather than replacing operational decisions. That is the right starting point for most retailers. Pick one operational question, connect the relevant data, then decide what action the team will take if the pattern appears. **For example:** - Which carrier routes create the most support tickets? - Where are we paying for expedited services because dispatch missed cut-off? - Which delivery options affect conversion by weekday? - Which SKUs create the most fulfilment exceptions? The useful part is not the insight by itself. It is the operational response. If AI shows a carrier route is creating repeat delays, will the team change the default carrier rule? If it shows Monday delivery estimates are hurting conversion, will the team adjust the checkout promise? If it shows a SKU creates repeated exceptions, will someone fix the product data? AI can accelerate the analysis, but it cannot fix disconnected data or unclear processes on its own. The retailers that benefit most will be the ones building better fulfilment foundations now. ### What should retailers do next? The direction of eCommerce fulfilment trends in 2026 is clear. Fulfilment is becoming more central to growth, and the retailers that improve fastest will not always be the ones with the biggest budgets or the most complex tech stacks. They will be the retailers that can make a promise, keep it, learn from the data and adjust quickly. **Start with six practical moves:** 1. **Audit the gap between your delivery promise and operational reality.** Compare checkout promises against actual dispatch times, carrier performance and support tickets. 1. **Map routine fulfilment decisions.** If a person makes the same decision every day, it may be ready for a rule, automation or workflow redesign. 1. **Review whether your carrier mix is dynamic.** Multi-carrier shipping only creates advantage when orders are routed based on cost, service, destination and performance. 1. **Treat cross-border as its own operating model.** Clean SKU data, duties and taxes, customs documents and regional delivery rules all need deliberate ownership. 1. **Turn post-purchase into a communication system.** Tracking, notifications and returns should reduce customer anxiety before it becomes a support query. 1. **Use AI to find operational patterns.** Start with a specific question, then use shipping and fulfilment data to guide decisions. Do not try to fix everything at once. Pick the workflow causing the most friction, such as carrier selection, checkout rates, international orders, tracking updates or returns. Improve that workflow, measure the result, then move to the next one. Read the full [Evolving Expectations 2026 guide](https://starshipit.com/guide/evolving-expectations-2026.md) for the data behind these trends. For retailers ready to turn these trends into stronger fulfilment workflows, Starshipit helps automate shipping, manage multiple carriers, show delivery options at checkout, streamline post-purchase communication and support international growth from one platform. ## FAQs ##### What are the biggest eCommerce fulfilment trends in 2026? The biggest eCommerce fulfilment trends in 2026 are workflow-led automation, earlier delivery transparency, intelligent multi-carrier routing, stronger cross-border control, better post-purchase communication and practical use of AI in fulfilment operations. ##### Why is fulfilment becoming more important for retailers? Fulfilment now affects conversion, retention and margin. Customers compare delivery speed, cost and flexibility before they buy, then judge the brand again through tracking, delivery communication and returns. ##### What is the delivery expectation gap? The delivery expectation gap is the difference between what customers expect and what a retailer can consistently deliver. It widens when retailers promise fast or low-cost delivery without the carrier setup, warehouse workflows or communication systems to support it. ##### Is multi-carrier shipping still a competitive advantage? Multi-carrier shipping is now a baseline for many retailers. The advantage comes from using carriers intelligently with routing rules, rate comparison, fallback logic and performance data. ##### How can retailers reduce fulfilment costs in 2026? Retailers can reduce fulfilment costs by looking beyond carrier rates. The biggest opportunities often sit in automation, fewer manual errors, better carrier selection, cleaner cross-border data, accurate checkout rates and fewer support escalations. ##### How should retailers use AI in fulfilment? Retailers should use AI to analyse shipping reports, carrier performance, order patterns and warehouse exceptions. The best starting point is a specific operational question, not a broad AI rollout. ## Ready to start automating? ## https://starshipit.com/blog-content/ecommerce-mobile-apps # 5 must-have eCommerce mobile apps for scaling retailers Learn how retailers can manage their entire operation from their phone with five powerful eCommerce mobile apps for store management, fulfilment, support, and marketing. Canonical URL: https://starshipit.com/blog-content/ecommerce-mobile-apps **Summary:**_ eCommerce mobile apps help retailers manage store activity, orders, inventory, shipping and customer support from a phone or tablet. Choose apps that keep teams connected to the operational decisions that affect customer experience after checkout while away from the desk._ Running an eCommerce business entirely from a phone once sounded like a stretch, although retailers today are proving otherwise, as **mobile apps now give them the ability to build, manage, fulfil, and support their operations** no matter where they happen to be. With just a pocket-sized device, a modern store owner can **update product listings**, respond to customer messages, **monitor sales performance**, approve purchase orders, and **pick and pack orders. **That level of mobility changes how teams work, because** decisions happen faster**, and customer interactions feel far more immediate. Each of the five eCommerce mobile apps highlighted here plays a different role in the broader ecommerce journey, **creating a full mobile stack that helps retailers stay responsive** without being tied to an office. Let’s dive in! ### Table of contents - ​Why going mobile is the future of eCommerce - 1. Shopify: Manage your storefront anywhere - ​2. Starshipit Pick & Pack app: Mobile order fulfilment - 3. Gorgias: All-in-one customer support on the go - 4. Mailchimp: Post-purchase marketing and communications - ​5. QuickBooks: Mobile accounting and cashflow control - ​Wrap up: Run your retail operations from anywhere ### Why going mobile is the future of eCommerce Retailers are finding that [mobile tools have moved far beyond convenience](https://www.business.com/articles/how-mobile-technology-is-changing-retail/), as **competition has pushed response times and operational agility to the forefront of customer expectations. ** Shoppers want **quick answers, rapid dispatch, and real-time updates, **which means teams need access to their systems at any moment, even when they’re away from their desks.** Mobile apps create that flexibility** by placing essential tasks directly in a retailer’s hand, allowing them to act the moment something needs attention. **Faster turnaround times stand out as one of the strongest advantages **when [removing paper processes from fulfilment](https://starshipit.com/blog-content/paperless-picking.md); efficiency gains like that stem from **taking warehouse tasks off fixed workstations** and **giving teams a steady flow **of information as they move. **Round-the-clock connectivity** plays a major role here, too. Mobile alerts notify retailers the moment an order is placed, a customer reaches out, or stock levels trend low, which **helps keep operations flowing** during busy periods. **QuickBooks**, for example, allows retailers to **send invoices the moment a job is completed, **while **Starshipit pushes real-time order updates** to any device, so no one needs to wait until they return to a computer. **Fewer operational pauses mean smoother workflows overall, **and mobile apps** reduce the back-and-forth **that traditionally caused delays between departments. The following tools highlight the best eCommerce mobile apps for each stage of the retail process, giving retailers a clear path toward a fully mobile operation. ### 1. Shopify: Manage your storefront anywhere [Shopify’s mobile app](https://www.shopify.com/mobile) **acts as a central control point** for everyday storefront operations, giving retailers the **freedom to manage their business wherever **they happen to be. **Product launches, listing updates, price adjustments, **and** inventory edits** can all be handled in a few taps, which helps teams keep their catalogues accurate throughout the day. Store owners can **upload updated product photos directly from their phone’s camera**, fine-tune SEO fields, publish quick merchandising changes, or **send out a marketing email through Shopify Email** without waiting to return to a computer. The app brings everything together in what [Shopify](https://starshipit.com/shopify-shipping-integration.md) describes as **a single dashboard to manage orders, inventory, payments, and more** from any screen. That layout gives retailers a clear snapshot of how their store is performing at any moment, **supported by live analytics, graphs, and sales widgets that update as customers browse and buy.** Real-time sales **notifications create an immediate connection to customer activity**, alerting merchants the instant an order lands, so fulfilment can begin right away. That type of visibility often **motivates quicker action **because teams do not need to refresh a desktop dashboard or scan through inboxes to see what has changed. **Mobile flexibility plays a large part in how retailers respond to demand, **especially during busy trading periods. Low stock alerts, new order updates, and time-sensitive events all flow directly to the mobile app, **helping store owners address issues before they disrupt the customer experience.** **Starshipit tip:** [Shopify and Starshipit](https://starshipit.com/shopify-shipping-integration.md) create a smooth connection between storefront and fulfilment. Once the Shopify app notifies you of a new sale, **Starshipit can automatically apply your rules in the background**, select the most suitable courier, and generate the required shipping labels. **Retailers gain a faster handoff between order capture and fulfilment** while keeping the process simple on mobile. ### 2. Starshipit Pick & Pack app: Mobile order fulfilment The [Starshipit Pick and Pack app](https://starshipit.com/mobile-fulfilment.md) turns a smartphone into a **flexible fulfilment tool** that allows warehouse teams to work without being tied to a single bench or terminal. A picker can **walk through the warehouse with their phone, scan product barcodes to validate each item,** confirm quantities, mark orders as packed, and **trigger label printing as soon as the final item is checked off.** Tasks that previously required paper pick lists, repeated trips to a workstation, or manual data entry **shift onto a **[single mobile workflow](https://starshipit.com/blog-content/starshipit-mobile-app.md) that feels far more fluid during busy periods. Many retailers see meaningful gains once they adopt mobile picking. **Barcode scanning removes guesswork and catches mismatches** immediately, so incorrect items are flagged before they ever reach the packing stage. Every action performed within the app **syncs instantly across devices and into the main Starshipit dashboard**, which keeps the wider team aligned whether they share one warehouse or operate across multiple locations. **A fast-moving environment benefits greatly from this type of constant synchronisation,** because teams can spot order progress, manage workloads, and avoid duplicate efforts as new orders arrive. **Luna Rae**, a jewellery retailer, **reduced technology and paper costs** after **replacing traditional hardware and printed pick lists** with the Pick and Pack app. Their team described the change plainly: “We’ve [saved 80% of time on our fulfilment and are now able to pick over 150 orders per person per day](https://starshipit.com/case-study/luna-rae.md)... Making our workforce mobile has saved us over $20,000 on both technology costs and wasted paper.” **Mobile fulfilment creates faster dispatch cycles, fewer packing errors,** and a warehouse operation that can scale without relying heavily on fixed workstations. Compatibility with both [iOS and Android](https://starshipit.com/warehouse-app.md) makes it accessible to teams using it across a range of devices. ### 3. Gorgias: All-in-one customer support on the go [Gorgias](https://www.gorgias.com/) mobile **functions as a central support hub** where teams can **manage conversations across email, chat, phone, Facebook, Instagram,** and several other channels without juggling multiple tabs or tools. A **single feed pulls all incoming messages into one interface**, which helps support agents stay organised during high activity periods. Each ticket displays **full order context**, including customer details, past interactions, and purchase information, so agents can answer WISMO queries almost immediately without jumping into separate systems to locate tracking updates or order numbers. **Automation plays an important** role in how Gorgias streamlines repetitive work. **Macros speed up replies to common questions**, dynamic variables personalise those responses automatically, and **machine learning can identify certain ticket types to trigger instant replies**. Retailers often see a **noticeable reduction in repetitive tasks** because automated responses combined with mobile access can **deflect a significant number of frequent inquiries**. Faster replies feel more natural when agents have everything they need on the screen in front of them, even if they’re away from their desks. [Peak seasons](https://starshipit.com/blog-content/peak-season-shipping-tips.md) place **extra pressure on support teams**, and the mobile app gives managers a way to **keep an eye on queue volume** and **conversation trends wherever they are**. **Agents can jump in quickly when message spikes appear**, helping them maintain service quality as orders climb. Social comments, live chats, and emails all feed into the same workflow, making it far **easier to stay responsive throughout the day**. ### 4. Mailchimp: Post-purchase marketing and communications [Mailchimp’s mobile app](https://mailchimp.com/features/mailchimp-mobile/) **keeps marketers connected to their audiences **even when travel, meetings, or warehouse work pulls them away from their desks. A retailer can **build a campaign during a commute, preview designs while walking through the store**, or **schedule a** [post-purchase sequence](https://starshipit.com/blog-content/post-purchase-email-automation-sequence-flow.md) during a quiet moment in the warehouse. The app provides access to **templates that make it simple to create polished emails**, and users can **edit images, adjust layouts, **and** refine messaging **with the same level of control they would expect on desktop. **Automated flows are easy to manage on mobile**, which helps retailers** maintain consistent communication after checkout**. Abandoned cart sequences, product recommendations, thank you emails, and delivery follow-ups can all be created or updated inside the app. Real-time analytics brings another layer of insight while on the go. **Open rates, click percentages, conversions, subscriber activity, and sales tied directly to a campaign** appear on mobile dashboards, and notifications alert users to new subscribers or performance milestones.** Features like ‘Resend to non-openers**' allow retailers to give **underperforming campaigns a second chance with a single tap.** Mailchimp also handles **lightweight CRM tasks on the go**. New contacts can be added quickly, and the **built-in business card scanner** offers an easy way to **grow subscriber lists during in-person events**. Audience growth trends and segment performance are available in the same dashboard, which helps marketers make informed adjustments throughout the week. **Starshipit tip:** Starshipit’s [library of post-purchase email examples](https://starshipit.com/blog-content/post-purchase-email-examples.md) pairs well with Mailchimp’s automation tools. **Retailers can combine both platforms to deliver timely shipping updates**, reduce uncertainty during delivery, and cultivate repeat purchases through consistent communication after checkout. ### 5. QuickBooks: Mobile accounting and cashflow control [QuickBooks mobile](https://quickbooks.intuit.com/global/mobile-accounting-app/) works as a **dependable financial companion for eCommerce retailers** who need constant visibility over cash flow, especially during periods when sales, fulfilment, and customer service all compete for attention. A phone becomes a **lightweight finance department**, giving store owners the ability to **record expenses, send invoices, and review financial health** at moments when laptops are out of reach. **Retailers can scan receipts with their camera**, allow the app to extract transaction details automatically, reconcile purchases, and categorise spending without waiting until the end of the week or month. **Real-time access to financial data removes the bottleneck** that often appears when expenses pile up. Retailers who **capture receipts at the moment of purchase** avoid the late scramble to process paperwork during accounting cutoffs, which **creates far greater accuracy** throughout the month. **Instant visibility matters** because poor cash flow management is linked to [82% of business failures](https://www.mfbonline.com/managing-cash-flow-the-key-to-success-for-smbs/), and financial delays tend to compound quickly when stock orders, marketing spend, or fulfilment investments escalate during peak seasons. **QuickBooks** mobile helps** retailers respond confidently during these high-pressure moments**. Incoming payments are displayed as they arrive, and invoices can be created and sent on the spot, which** shortens payment cycles** and **reduces the risk of missed billing**. **Financial dashboards show profit and loss summaries, account balances, and spending patterns** in clear charts that update throughout the day. **Retailers can make purchasing **or** investment decisions on the go** because the numbers they rely on are never out of date. **Keeping finances current strengthens every other part** of an eCommerce operation, as retailers no longer need to return to the office to understand their cash position or catch up on reconciliation tasks. QuickBooks mobile **offers a smooth way to maintain accurate books**, gain clarity during busy fulfilment periods, and stay on top of their commercial to-do list. ### Wrap up: Run your retail operations from anywhere The five best eCommerce mobile apps highlighted throughout this guide show how **mobile tools strengthen every stage of the eCommerce journey**, supporting faster fulfilment, fewer errors, steady customer engagement, responsive support conversations, and transparent financial oversight. **Retailers gain agility when their daily tasks no longer rely on a fixed workstation.** Orders can be packed as soon as they’re placed, customer questions receive quicker replies, campaigns launch during moments that would otherwise go unused, and financial decisions can be made confidently with up-to-date numbers. Starshipit’s [Pick and Pack app](https://starshipit.com/warehouse-app.md) **plays an important part in that shift **toward mobile workflows. **The ability to walk the warehouse with a phone**, scan items for accuracy, and trigger labels **without returning to a computer gives teams a flexible way to keep orders moving **while maintaining strong picking standards. If you're interested in building a more mobile operation, you can [download the Starshipit mobile app](https://starshipit.com/warehouse-app.md) through the** App Store** or **Google Play**. [A free 30-day Starshipit trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or a [short demo with our team](https://starshipit.com/book-an-appointment.md) gives you an easy, hands-on look at how mobile fulfilment can operate in your day-to-day workflow. ## Ready to start automating? ## https://starshipit.com/blog-content/ecommerce-omnichannel-strategy # eCommerce omnichannel strategy: 6 best practice tips from experts Retailers are embracing omnichannel strategies to meet customers on every possible channel and platform. Plan for success with our best practice tips. Canonical URL: https://starshipit.com/blog-content/ecommerce-omnichannel-strategy **Summary:**_ A strong eCommerce omnichannel strategy connects customer insight, journey planning, service, adaptable operations, integrations and personalisation across every sales channel. Use fulfilment and inventory tools to make the customer experience feel consistent whether orders come from stores, marketplaces or online channels._ So you launched your journey with an eCommerce store, quickly growing to a bustling online platform and a brick-and-mortar shop that reaches customers nationwide. It’s an exciting place to be, and one retailers across the world are finding themselves in, but one that comes with its own set of challenges. One of the biggest hurdles is keeping everything consistent and ensuring customers who walk into your retail store get the same experience when they head online to order again. Retailers are staying customer driven by embracing omnichannel strategies which help them offer a consistent experience across all the platforms and devices that customers find them on. To help you build an [omnichannel eCommerce strategy,](https://starshipit.com/blog-content/omnichannel-retail-is-good-for-sales-but-what-about-your-fulfilment.md) we’ve put together a guide containing best practice advice from experts and a guide for integrating new technology into your operations. ### Insights from industry experts If the industry agrees on anything, it’s that the prime motivation of an omnichannel strategy is to ensure that no matter what platform a customer finds you on, and no matter how they like to shop, you can meet their expectations. **Best practice tips for your omnichannel eCommerce strategy include:** ### 1. Know who your customers are and how they shop According to [Help Scout](https://www.helpscout.com/blog/omnichannel-retail/), this is what will set the trajectory of your omnichannel strategy. Audiences have fragmented across a growing number of social media networks, with original mainstays like Facebook constantly evolving to keep up with upstarts like TikTok. Knowing where your current customers come from and how your target market discovers new products is essential for growth. To effectively know your customers and their shopping behaviours, start by leveraging **data analytics tools** and **customer relationship management (CRM)** systems. These tools can provide insights into customer demographics, purchase history, and online behaviour. Additionally, **try analysing your website's Google Analytics** data to identify the most visited pages and the customer journey on your site. Use social media analytics to understand which platforms drive the most engagement and conversions. By combining quantitative data with qualitative insights, you can create **detailed customer personas** that guide your content creation, product placement, and marketing strategies across all channels. ### 2. Plan the customer journey It sounds challenging given what we just said about fragmented audiences, but understanding your customers then planning their journey will go a long way to ensuring they’re getting a consistent experience. This journey should be seamless, and customers that navigate from your website to your app should be seeing the same information on both without any extra steps. To plan an effective customer journey that ensures a consistent experience, start by mapping out each touchpoint where a customer interacts with your brand, from that first discovery through to post-purchase support. For example, imagine a customer discovers your brand through an Instagram ad, then visits your website to browse products. If they decide to continue their shopping via your mobile app, their cart should be synchronised, allowing them to pick up right where they left off without any hassle. Additionally, product information, prices, and promotions should be consistent across all platforms. ### 3. Prioritise customer service Shopify notes that the more channels in your strategy, the more places you’ll need to [offer excellent customer service](https://www.shopify.com/ca/enterprise/omnichannel-ecommerce). Many companies are responding to customer queries on social media platforms, both in chat and in post comments, and some have added chatbot functionality to their websites to keep up with demand. To prioritise customer service across multiple channels, consider implementing an omnichannel customer support platform like HubSpot, Intercom, or Gorgias. These platforms enable your customer support team to manage inquiries from a single dashboard including from your website, social media, email, and more. This eliminates the need to switch between different platforms and ensures that no customer query falls through the cracks. As an example, a customer might ask a question about a product in the comments section of your Instagram post. Instead of managing this inquiry separately, your customer service team can respond directly through the omnichannel platform, ensuring a timely and consistent response. ### 4. Be ready to adapt Retailers are constantly looking for a competitive edge, both in their products and in the way they reach customers. To keep your omnichannel strategy up there with the best, it’s important to be adaptable and regularly review your strategy, your customers, and your competitors’, to see what could be better. Being ready to adapt means staying informed about industry trends, customer preferences, and competitor strategies, and then being willing to make changes to your omnichannel approach accordingly. An example might involve adapting to changes in consumer behavior, such as an increased preference for shopping through social media pleatforms. If analytics show that your audience is engaging more with your brand on platforms like Instagram or TikTok, it might be time to ramp up your social commerce effort,by setting up options like shoppable posts, or runninglive shopping events. ### 5. Use technology with integrations Well this advice is music to our ears. Sprout social says a successful omnichannel strategy depends on using technology solutions that [integrate with each other](https://sproutsocial.com/insights/omnichannel-strategy/#strategy). These integrations allow for a seamless flow of information across different platforms and services, boosting efficiency and enhancing the customer experience. For example, integrating Starshipit with your eCommerce platform (e.g., Shopify, Adobe Commerce) and a huge selection of [on-demand couriers](https://starshipit.com/integrations.md), streamlines the order fulfillment process from the moment an order is placed to when it is delivered. This integration enables automatic order import and updates, label printing, and the sending of tracking information to customers. This cuts down on manual work and speeds up deliveries, making your customers happy with fast, transparent updates. It's a straightforward way to smooth out your operations and keep your customers in the loop, which is key for a top-notch omnichannel experience. ### 6. Understand personalisation With all the technology at your fingertips, you can understand more about your customers than ever before. As McKinsey and Company notes, this personalisation has become a key pillar of [successful omnichannel strategies](https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/the-survival-guide-to-omnichannel-and-the-path-to-value?_gl=1*1jo7otd*_gcl_aw*R0NMLjE3MDc3NzM5MDUuRUFJYUlRb2JDaE1JdzR1dTBKZWhnUU1WQXZSTUFoM0x4UXV1RUFBWUFTQUFFZ0tPNXZEX0J3RQ..*_gcl_au*MTkwMDM3MDI4My4xNzAyMjYxNjk1&_ga=2.143342327.391321353.1707685742-654301881.1694388123&_gac=1.208398630.1707773906.EAIaIQobChMIw4uu0JehgQMVAvRMAh3LxQuuEAAYASAAEgKO5vD_BwE). The firm says that not only should you be tailoring communications and offers to your loyal shoppers where possible, but there should be ways for customers to engage beyond buying your products. ### Case studies and real-world examples What does this look like when it all comes together? On paper it can be difficult to see what it looks like when you put all these tips into practice, so we’ve found some case studies that display the dos and don’ts when implementing an omnichannel strategy. Case study #1 ### Starbucks rewards customers for treating themselves The global coffee chain Starbucks has always been efficient, and offers welcoming and recognisable retail locations no matter where in the world they are. Rather than resting on its laurels, it created an app and expanded the number of touchpoints it has with customers. People looking for a caffeine boost can use the app to skip the line at their stores, track loyalty bonuses and get personalised order suggestions. Case study #2 ### The Party People brings magic to shoppers Do you hate trying on clothes but also want to know what you’d look like dressed as Wonder Woman? Well, leading Australian costume store The Party People have a Magic Mirror that can solve that problem. It’s an augmented reality screen that lets customers virtually try on costumes and then make a purchase once they’ve found the perfect outfit. Geoff Luyk, our Head of Customer Success says the Magic Mirror is “a testament to the power of thinking outside the box, demonstrating that innovation can not only engage The Party People’s customer base but also spark inspiration throughout the entire retail network.” Technology like this can expand your omnichannel strategy by blending personalisation with new ways to shop and engage with products, all while adding a bit of fun for people to share on social media. Case study #3 ### Could an omnichannel strategy have saved Toys ‘R’ Us? An examination from Retail Touchpoints investigated [Toys ‘R’ Us and its 2017 bankruptcy](https://www.retailtouchpoints.com/topics/store-operations/to-thrive-in-the-new-global-ecommerce-marketplace-toys-r-us-may-need-to-think-small#:~:text=One%20of%20the%20reasons%20why,store%20base%20to%20its%20advantage.), speculating that some of the key issues that contributed to this downfall could be avoided with an effective omnichannel strategy. The world-famous toy store couldn’t compete with online shopping and didn’t try to engage with customers on new platforms in the same way as their competitors. New owners of the brand WHP Global have specifically used the word omnichannel in their vision for the store’s revival, citing a desire to adopt experiential technologies, provide a range of shopping options and build connections with their customers. ### The role of technology in omnichannel strategies As you’ve probably noticed by now, it’s technology that makes an omnichannel strategy for your eCommercestore possible. By using the unique strengths of different platforms and services, you can have a well-integrated set of technologies to really make your life easier. Here are some of the key tech features we’ve talked about and the roles they play in your omnichannel strategy: #### eCommerce platforms No matter which popular platform underpins your business, your [eCommerce software](https://www.bigcommerce.com/articles/ecommerce/software/) will set the stage for your omnichannel strategy. Ensure your chosen service: - Works on multiple device types. - Integrates with your other technology. - Has a reliable checkout that makes life easy for customers. #### Inventory management systems Whether you’re online only or starting up a ship from store strategy your inventory management system needs to: - Accurately track stock in real-time across multiple locations. - Ship from the location that’s closest to the customer for cheaper shipping rates and faster delivery. - Improve inventory turnover. #### Shipping fulfillment software A shipping fulfillment software solution like Starshipit should [support your omnichannel strategy](https://starshipit.com/ecommerce-omnichannel-shipping.md) by: - Seamlessly integrating with major eCommerce platforms and leading shipping providers. - Offering branded email notifications and tracking pages to provide a consistently excellent customer experience. - Measuring KPIs and allowing you to create reports to ensure couriers are performing to your standards. #### Reporting tools It’s impossible to measure the success of your omnichannel strategy and react to changing trends without the right data. A reporting tool should help you: - Analyse sales and provide centralised customer data. - Automate elements of the data collection and reporting process. - View order fulfillment status and other KPIs in real time. ### Wrap up Condensing the magic of a successful omnichannel strategy into just a few hundred words is tough, but understanding the key features of them and why retailers are committed can help your business succeed. It’s a lot to take in, and you may need to make some changes to the technology you use and the way your stores operate, but as long as each decision you make keeps customer satisfaction in mind, you’ve got a great shot at making your omnichannel strategy work. ### Get your free copy now For many retailers, an omnichannel strategy is going to result in new shipping options, like using their store as a fulfillment centre. To learn more about how you can make this a successful transition, download our eBook, **‘Getting started with ship from store’ **today. - [Download the eBook](https://info.starshipit.com/ship-from-store-ebook) ## Ready to start automating? ## https://starshipit.com/blog-content/ecommerce-order-tracking-why-tracking-packages-is-a-must # eCommerce order tracking: Why tracking packages is a must eCommerce order tracking is critical to your post-purchase strategy. Here we cover what order tracking is, the benefits of order updates and more. Canonical URL: https://starshipit.com/blog-content/ecommerce-order-tracking-why-tracking-packages-is-a-must **Summary:**_ eCommerce order tracking is essential because customers expect to know where their parcel is after checkout. Use clear tracking pages, delivery notifications and courier events to reduce WISMO queries, build trust and give support teams better visibility when something goes wrong._ eCommerce order tracking is a critical piece of your post-purchase strategy. Not only does it make order processing easier for you and your team, customers expect it! 83% of online shoppers expect regular shipping notifications on their orders, and for around 70% of consumers, convenience and free shipping are the biggest online shopping incentives. Ultimately, offering [order tracking](https://starshipit.com/blog-content/shopify-post-purchase-guide-keeping-customers-in-the-loop.md) in eCommerce gives customers confidence in your brand. In this article we’ll go through what order tracking is, the benefits of including order updates, and how you can use it to boost sales overall. ### What is order tracking in eCommerce? Order tracking in eCommerce is when you give automatic delivery updates to customers. Tracking includes updates like: - Order confirmation - Order out for delivery - Delivery delays - Package location or status This is usually done through automatic emails, as well as SMS and branded tracking pages if you have the right omnichannel marketing system. To be competitive in eCommerce, [your shipping needs to be fast and simple](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md). 53% of customers won’t even place an order if shipping details are unclear, and 43% of customers will abandon their cart if the shipping is too expensive. This is a bare minimum expectation for customers! ### Benefits of eCommerce order tracking for retailers Adding order tracking to your eCommerce store benefits both you and your customers. Let’s look at just a few of the reasons a shipping integration will elevate your eCommerce customer experience. ### Eases pressure on your customer service team As you grow, manual shipping systems won’t cut it anymore. Order tracking and shipping integration will save valuable time getting parcels out the door, as well as reducing the number of “where’s my parcel?” inquiries you get. ### Alleviates delivery anxiety Delivery anxiety is when customers are anxious to get their parcel and keep reaching out to customer service. You can proactively stop this with order tracking. VetShopAustralia started using Starshipit to reduce parcel inquiries and alleviate delivery anxiety. **Co-founder Steven Perissinotto’s favourite Starshipit feature is that he can send notifications to his customers at every stage of the delivery process.** > “Many customers are nervous about their orders. Is it on the way? When will it arrive? Starshipit’s notifications functionality allows us to allay their concerns, which has also reduced the interactions these customers have with our customer service team.” ### Reduces costs eCommerce order tracking reduces inquiries and misdeliveries. A couple of these might still happen, but they can add up to a lot of wasted time and energy! Luxury leather brand MAISON de SABRÉ saved both time and money using shipping integrations to track orders. > “We ship hundreds of orders a day and now save around 4 minutes per order when you’re doing high-volumes the minutes and seconds all add up. [Starshipit] is saving us so much time – which is our most important resource.” So for example, if they shipped 100 orders in a day, that’s 400 minutes (or six hours) that they don’t have to pay someone and can spend on big picture tasks instead. Tracking parcels also means that they don’t have to spend hours chasing lost deliveries or responding to emails. Time is money in eCommerce! ### Meets customers expectations 24% of customers will abandon their order if you don’t have an estimated delivery date. 54% of online shoppers say that delivery times affect who they will shop with. Meeting your customers’ expectations, especially with shipping, is the best way to build loyal fans and scale revenue. ### Case study: Why online eCommerce tracking is important for your business Australia's fastest growing online fashion boutique ShowPo is a perfect example of why order tracking is so important in eCommerce. Founder Jane Lu went from a couple of shelves in her parents’ garage to a 4,700 square meter distribution warehouse. They now ship thousands of orders to over 80 countries. Their shipping had to be flawless to meet customer expectations! Starshipit allows the Showpo Customer Happiness Team to provide customers with updated and reliable tracking on the spot. **That means they can update and print customer's labels quickly, whilst also providing them with accurate tracking information.** As well as keeping customers happy, using an order tracking integration saved them money. Before Starshipit, they were losing a lot of money on the “last mile” of delivery. Starshipit has a robust and direct API integration with all their carriers and a webhook that allows them to validate addresses up front. This means that they never encounter “unmanifested” parcels and is a big cost saver for the business. ### Tips to use order tracking to boost eCommerce sales eCommerce order tracking doesn’t just keep customers happy. It also helps boost sales! 81% of customers say that a positive customer service experience increases their chances of making a repeat purchase (i.e. things like simple order tracking). Here are a few tips for using order tracking to boost repeat sales in your own business. ### Turn shipment tracking into shipment marketing 🔊 With an effective post-purchase strategy, you can use order tracking to market to customers who have already converted. When customers are waiting for their order to arrive, they are continuously checking in and have your brand top of mind. On average customers check delivery updates four or five times. That is a prime marketing opportunity! Set up your automatic tracking emails and branded tracking page to give customers opportunities to engage in your community, leave reviews, and stay in your online “space”. ### Be proactive 🏃‍♂️ If there are issues or delays with delivery, you should be automatically updating your customers. **69.7%**** of customers would be less likely to shop with a business that didn’t alert them to delayed shipping**. Using a shipping integration like Starshipit will update your customers automatically. ### Showcase who you are 🌟 Make sure you add a bit of personality to your order updates. This is the perfect opportunity to show customers a bit more about why your brand is amazing! Showing your social media feed (especially with user generated content) is a great way to get customers to keep engaging with you. ### Delivery prompts 🔔 53% of customers won’t even place an order if shipping details are unclear. You should be giving them an estimate of when orders arrive before they even click “buy”. Not sure about the timeline for your shipping partners? Time to invest in a shipping integration that gives the estimates for you! ### Live chat 💬 Even with great eCommerce order tracking software, customers may still have questions. Make it obvious how customers can email you or join a live chat to sort problems in real time. ### Order tracking and delivery made easy with Starshipit Order tracking in eCommerce keeps customers happy, boosts repeat sales and drastically reduces your admin time as you begin to scale. It is a must if you want to be competitive in eCommerce. Starshipit is a shipping app designed specifically to help eCommerce businesses give first-class customer service. From automatic shipping prices to seamless order tracking updates for customers, you will save time and money while building wildly loyal customers. Find out just how easy order tracking can be with Starshipit! ## Ready to start automating? ## https://starshipit.com/blog-content/ecommerce-returns-policy-9-tips-to-build-your-own # eCommerce returns policy: 9 tips to build your own Do you know why is a returns policy so important in eCommerce? Read our helpful guide to find out and get 9 tips to build your own policy today. Canonical URL: https://starshipit.com/blog-content/ecommerce-returns-policy-9-tips-to-build-your-own **Summary:**_ An eCommerce returns policy should explain who can return items, when returns are accepted, what condition products must be in and how refunds or exchanges work. Build the policy around customer clarity and operational control so returns feel fair without creating avoidable admin._ **eCommerce returns policies are an important part of your post-purchase customer experience. In fact, ****[67%](https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/)**** of customers check the returns page before even making a purchase!** Easy returns management builds trust, improves customer feedback, and increases the chance that customers will tell other people about your brand. We’re here to make sure you know what a returns policy is in eCommerce, why it is so beneficial to your business, what happens if you don’t have one, and steps you can take to draft your own returns policy document. ### What is a return policy in eCommerce? **A ****[returns policy](https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify.md)**** outlines your business’ rules for returning and exchanging products.** This is a procedural document that states when, how and why customers can request a return or refund. [Returns management](https://www.shopify.com/nz/blog/return-policy) is a normal part of running an eCommerce business. Approximately [30%](https://www2.deloitte.com/content/dam/Deloitte/us/Documents/process-and-operations/us-bringing-it-back.pdf) of all online products are returned. This could be because it arrives damaged, is the wrong size, or maybe customers just ordered multiple sizes to try on at home. Your returns policy will protect you and your customers when this inevitably happens. eCommerce returns management is crucial for customer service and building trust in your brand. ### Necessity in having a returns policy **If you are running an eCommerce business in 2022, ****[returns policies](https://www.shopify.com/nz/blog/return-policy)**** are no longer optional. It is a basic expectation for customers.** Up to [84%](https://www.klarna.com/international/press/retailers-risk-losing-loyal-customers-if-they-get-returns-wrong-klarna-warns/) of customers will not go back to an online store after a bad returns experience. On top of that, [54%](https://chainstoreage.com/survey-return-policy-influences-purchase-decisions) of online shoppers won’t even make a purchase if your returns policy is unclear. Nobody enjoys processing returns, but you still need an [effective returns policy](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) that allows customers to purchase from you with confidence. Brand trust will almost always be worth more than the cost of processing a return! You should also remember that returns are not the same as refunds. Some customers will request full refunds (which you should also have a policy for). However, returns and exchanges don’t necessarily mean the end of the world. ### Benefits of having a customer-centric return policy **Putting the customer at the center of everything you do is the ****[best eCommerce return policy](https://www.shopify.com/nz/blog/return-policy)****.** On average, businesses that focus on excellent customer experience bring in [5.7](https://www.retailcustomerexperience.com/blogs/why-personalization-is-key-for-retail-customer-experiences/) times more revenue than those that don’t. You can’t afford to ignore returns policies! - Builds trust Your brand reputation matters. [81%](https://www.edelman.com/sites/g/files/aatuss191/files/2019-07/2019_edelman_trust_barometer_special_report_in_brands_we_trust.pdf) of customers say that trust is an important factor when deciding to buy. Making it easy for customers to solve problems, get the right product, and ship products directly to their house will paint you as a trustworthy brand in a sea of potentially terrible eCommerce experiences. - Improves customer experience Returning an item isn’t necessarily a deal breaker for customers. In fact, [92%](https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/#:~:text=Did%20you%20know%20at%20least,consumers%20want%20free%20return%20shipping.) of customers would repurchase if the returns process is simple. You can easily stand out against competitors if you can return or exchange products without any hassle. - Encourage repeat purchases A 5% increase in customer retention can increase profits by [25-95%](https://www.markinblog.com/customer-loyalty-retention-statistics/?gclid=CjwKCAjwuYWSBhByEiwAKd_n_jsdD2EGXRRc0EJ5svLqxOurMczYvrzsHC397vhLpz_8sXpU2orvMRoCDkAQAvD_BwE). If you can create a first-class purchasing and returns experience, your customers will come back, tell their friends about you, and become loyal customers who spend [67%](https://www.markinblog.com/customer-loyalty-retention-statistics/?gclid=CjwKCAjwuYWSBhByEiwAKd_n_jsdD2EGXRRc0EJ5svLqxOurMczYvrzsHC397vhLpz_8sXpU2orvMRoCDkAQAvD_BwE) more on average than new ones. ### Disadvantages of having a poor return policy **What happens if you don’t have a ****[good return policy](https://www.shopify.com/nz/blog/return-policy)****?** The simple answer is that bad news spreads faster than good news. If you have consistently bad feedback, your sales and conversions will start to dip over time. The way people feel about your brand (and the way they talk about it to their friends) will directly affect your bottom line. [92%](https://www.voxco.com/blog/importance-of-optimising-post-purchase-customer-experience/) of customers have said that they trust the product purchase recommendations made by their family and friends. The same goes for recommendations about which brands to avoid. So it’s time to build a good returns policy that both protects you and builds a positive post-purchase experience! ### 9 Tips for building a returns policy process document Now that we’ve convinced you that returns policies are a no-brainer, it’s time to [build your own returns policy template](https://www.shoplo.com/blog/return-policy-template-how-to-create). Your full returns policy document will be more in depth than what you post on your website for customers to see when they are clicking purchase. **Let’s go through a few things to remember when you are building a policy.** - Keep the language simple and to the point Your job is to reduce any friction for customers making a purchase. Condense your returns policy into 1-2 simple sentences maximum. You can always link to a more in depth policy elsewhere on your website. - Disclose any fees associated with returns When you are starting out, you may want to put shipping for returns onto customers. As you grow you will probably be able to absorb this. However you want to organise returns, it should be clear whether it is free or not. For example, you may offer exchanges, but only if they pay for shipping themselves. - Promote your policy Don’t hide your returns policy! Make it a part of your marketing. This will give customers even more confidence when they are deciding to buy because you are extremely transparent about returns. - Define a time frame for returns How long will you give people to organise a return? For example, if you have seasonal stock it is especially important to give a shorter time frame so that you can re-sell if possible. Make this time frame very clear on your website, product pages, and confirmation emails. - Define the expected condition of returns Most eCommerce businesses expect products to be returned in re-sellable condition to qualify for refunds and exchanges. As long as you are clear on this, this is a fair policy. In this section you should also develop a process or policy for replacing items if they arrive damaged. - Think about the language you use Imagine you are about to purchase something. Which of these returns policies would you trust? “RETURNS AND REFUND REQUESTS MUST BE MADE WITHIN 30 DAYS OF PURCHASE AND BE IN PERFECT CONDITION ON RETURN” Vs “Something wrong with your product? Need a different size? Don’t worry! You can simply click the returns link on your order confirmation email and get it back to us within 30 days. For our full returns policy, FAQ or to talk to customer service, click here.” For the best eCommerce returns policy, put yourself in your customers’ shoes and assume that most people aren’t trying to take advantage of you. - Absorb any mistakes you make Sometimes you might be at fault. The easiest way to deal with it is to admit and fix your mistake as quickly as possible. This is why it is so important to have a policy document that you and your staff can follow. Returns don’t have to be the end of a customer relationship- they could be an opportunity to show them how much you care about their customer experience! - Outline or give examples of your policy in action When you are building your policy document, give real world examples to refer to. For example, maybe somebody emailed you to process a return instead of going through your official system. Maybe you had someone order 10 different sizes but didn’t process the return within the time frame. Give examples and what you did about them in case it comes up again. - Set up behind the scenes systems Your returns management should be streamlined for you and your staff. Using a shipping integration makes it super easy for customers to request return packaging (or include it in their parcel). Make sure staff are aware of the process and know when refunds are appropriate. ### eCommerce refund and returns policy examples **Need an example of a ****[good returns policy](https://www.shipbob.com/blog/ecommerce-returns/)****? Below are a few Starshipit customers who are killing it with their eCommerce returns management. **We are using them as examples because their shipping and returns policies are hassle free and customer centric. - [ShowPo](https://starshipit.com/how-showpo-get-sht-done-have-fun-using-starshipit.md) [ShowPo](https://starshipit.com/case-study/showpo.md) has instant returns management with easy shipping. They also use language that puts customers at the heart of returns while still explicitly stating what can and can’t be returned. [Click here to read the full returns policy page on their website](https://www.showpo.com/nz/returnsinfo/). - [Eat Your Water](https://starshipit.com/case-study/eat-your-water.md) [Eat Your Water Australia](https://starshipit.com/case-study/eat-your-water.md) has a clearly marked “Exchanges & Returns policy at the bottom of their homepage. This is important for eCommercebusinesses when more than half of customers check returns policies before purchasing. Check out their clearly outlined returns policy. ### Simplify returns with a returns portal **Fulfilment automation software (like Starshipit) can simplify the ****[returns process](https://support.starshipit.com/hc/en-us/articles/212423546-Returns-with-Starshipit)**** for your eCommerce business, making things easier for both your staff and your customers.** Starshipit includes options for both manual returns (where you process the return) as well as self-service returns (where customers can process their own returns through a [branded returns portal](https://support.starshipit.com/hc/en-us/articles/4414146200975-Benefits-of-using-a-Branded-Returns-Portal). **Using a self-service returns portal has several key benefits:** - **Reduce support queries** – When customers can manage their own returns, that’s one less call or email that comes through to your support team, allowing your team to focus on more urgent issues. - **Increase your sales** – Customers are more likely to make a purchase when they know they can easily arrange a return if a product isn’t suitable. For example, if it's not the right size. This is also a win for the customer experience. - **Understand why returns happen** – Track why customers return items so you can identify common themes. You can also customise the returns portal to suit your business. For example, you can use the rules engine to ensure your portal mirrors what’s in your returns policy (like rejecting certain SKUs). You may also want to send branded emails and SMS notifications throughout the returns process to keep customers in the loop. #### Learn more about the Starshipit returns portal Interested in the other features of a branded returns portal? [Check out this article](https://support.starshipit.com/hc/en-us/articles/4414146377487-Features-of-the-branded-returns-portal) on our Support Centre for a full list of features. ### Final thoughts Writing a returns policy is an important part of building a trustworthy and customer-centric business. Putting in the effort to write this document when you are starting out will help you grow and protect you as you scale. Want to make returns even simpler? Starshipit is the “premium shipping integration without the premium price tag”. Manage returns like a pro and build an award-winning eCommerce brand with Starshipit! [Contact](https://starshipit.com/contact-us.md) one of our shipping experts today or start your [30-day free trial](https://starshipit.com/free-trial.md). ## Ready to start automating? ## https://starshipit.com/blog-content/end-to-end-shipping-integrations-send-track-and-return # End-to-end shipping integrations – Send, track and return In this article we’ll cover what ecommerce shipping integrations do, why they’re important, how to choose the best software and how to start integrating it. Canonical URL: https://starshipit.com/blog-content/end-to-end-shipping-integrations-send-track-and-return **Summary:**_ End-to-end shipping integrations connect sales channels, couriers, tracking and returns so send, track and return workflows run from shared order data. Choose tools that improve rate accuracy, delivery visibility, efficiency and customer communication across the full shipping lifecycle after checkout._ Say you’re running an eCommerce store. It’s going well, but the order fulfilment admin is starting to get overwhelming! Now’s the time to start looking at eCommerce shipping integrations. A shipping integration software works with your existing eCommerce platform (like [Shopify](https://starshipit.com/shopify-shipping-integration.md), WooCommerce, Etsy) and automatically creates things like courier labels, order sheets and customs documents. It can **drastically reduce human error** while improving your customer purchasing experience, all while saving you money, time and stress. In this article we’ll go through what [eCommerce shipping integrations](https://starshipit.com/blog-content/the-best-ecommerce-store-integrations.md) do, why they’re so important for scaling your online store, how to choose the best software and how to start integrating it as soon as possible. ### What is eCommerce shipping? You probably already have an eCommerce platform where customers can make a purchase (e.g. Shopify, Cin7, Squarespace). **eCommerce shipping solutions take care of processing the order, getting it ready to be shipped, and keeping the customer updated with parcel tracking.** [eCommerce shipping](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) includes basically every step from when a customer hits “buy” to them receiving the product in one piece. It covers things like: - Receiving and confirming orders - Creating labels - Picking and packaging orders from shelves/inventory - Sending tracking updates to customers - Processing returns You might be doing this manually yourself as you grow. With a shipping integration platform, shipping is automated and streamlined and reduces errors whether you do it from your home office or through a third-party fulfilment center. ### What does an eCommerce shipping integration connect? A useful shipping integration passes order details from your eCommerce platform into your shipping workflow, then sends fulfilment and tracking details back. Your team has a clearer process from checkout to dispatch, while customers receive more accurate updates after purchase. ## Connect orders to a clearer dispatch workflow ### Simplifies the delivery process Integrating shipping directly into your eCmmerce platform [simplifies delivery](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) for you and your customers. From your end, it means that picking and packing orders, creating labels, and choosing the right courier is organised automatically. It also means that your customer can keep track of their order without you answering hundreds of emails per week. ### Real-time tracking Shopify shipping tracking helps both you and your customer. 27% of customers expect parcels to arrive before 48 hours if you promise “fast” delivery, and 40% would expect it by 48 hours. Giving customers the ability to track their own parcel in real-time will reduce the number of inquiries you get and show them how fast you are getting parcels to them. If you deliver, you are building trust and repeat customers! ### Accurate shipping prices Charging a flat rate for shipping could be costing you thousands over time. Shipping integrations give customers accurate data based on their address, order size and other factors. This means no surprises for them and accurate postage for you. This is especially important if you have both local and international customers. As well as ensuring your bottom line is met, giving customers a range of options means they can choose a shipping price based on their budget. Blanket prices might be seen as steep! For example, Starshipit shows a range of prices that integrates directly with your different couriers to ensure customers get the best price. ### Lower shipping costs For around 70% of consumers, convenience and free shipping are the biggest online shopping incentives. Using shipping integration platforms usually means that you can either negotiate a lower, more accurate rate with your couriers, or give customers the option of free shipping if they meet a spend threshold. It is all about reducing barriers for your customers to buy from you. Customer service and order admin can take up a lot of precious time without shipping integrations. Automatic shipping can reduce jobs like: - Organising returns - Quoting customers for shipping - Copying and pasting addresses - Logging into multiple courier platforms - Calling to book pickups - Responding to “where’s my parcel?” inquiries The more efficient your admin process is for shipping, the happier your customers (and your schedule!) will be. ### Increase overall efficiency eCommerce shipping platforms can help you save time, and therefore money. For example, Starshipit saves hours of time spent on manual labour by automatically generating packing slips, shipping labels and manifests. If you ship internationally too, no problem! Starshipit can automatically handle your customs documentation for you. Say hello to free time in the evenings again! ### Steps to picking the best shipping app for your eCommerce store Shipping isn’t one size fits all- and neither are eCommerce shipping integration platforms. Primarily, it is important to find a shipping service that takes care of deliveries from end to end and that integrates seamlessly with your existing eCommerce platform. Here are a few tips to find the best shipping app for your eCommerce store. ### Evaluate the shipping integrations that work with your eCommerce store To make your life easier, it is best to choose a shipping platform that integrates with your existing ecommerce platform. As an example, you might be taking orders on Shopify, and then copying and pasting the customer address into the DHL website to send it overseas. This might result in wrong addresses, undercharging for postage, or spending a lot of time manually creating labels. A Shopify shipping integration app connects directly to your online store. When someone makes a purchase, it will automatically calculate the correct shipping, and then download the order sheet and labels for you. Magic! ### Find out which region the shipping integration was first designed for Most shipping integration apps can be used globally. However, if you find yourself chasing up customer support a lot, having one that is locally based will probably suit your business more. Before choosing the best ecommerce shipping software for you, you should ask questions like: - Where are most of your orders coming from? - Where is your business based? - Can they help me if parcels get lost by couriers? For example, Starshipit specializes in Australisian and UK carriers, so would suit ecommerce businesses based in Australia, NZ or the UK. ### Shipping app versus freight aggregator Some shipping integrations are freight aggregators (freight forwarder) which means they manage the shipping on your behalf using a selection of couriers. With an aggregator you could end up with worse courier rates because they “clip the ticket” each time. Starshipit is purely a software provider (SaaS) which means you can bring your own shipping accounts with you and manage the mix of carriers that best suit your business. If you have negotiated great rates with your courier partners, you can simply bring your account with you and enjoy the benefits of a full shipping integration that offers live rates at check-out, branded tracking and shipping notifications, address validation to reduce delivery errors, and speedy label printing. Think seconds, not minutes to fulfil an order. ### Calculate the time saved and value-added from automation Every business investment has a financial cost versus a time cost. How much does it really cost you to manually do shipping labels? How much is your time worth? When you are looking at the pricing of shipping tracking apps, take the average number of orders you get per week and time yourself putting together orders versus how much you pay per hour to fulfil them. How much could you be saving by automating it? Example: 100 orders per week at 8 mins per order = 800 mins or 13.3 hours @ $25 per hour = $333.00 per week. For a plan that allows up to 4000 shipments per month, it is only $80 per month. That's a savings of $253.00 of your time, as well as reducing delivery errors and customer complaints when deliveries go awry due to incorrect delivery addresses. ### Phone your onboarding manager to help you get set up quickly and correctly Shipping platforms should offer free onboarding. This is a great way to get your automation set up quickly and error-free. At Starshipit, customers are provided with a dedicated Customer Success representative to assist with all things shipping automation. You can reach out for support at any stage, from the initial set-up through to optimisation and any day to day queries you may have. ### Integrating your ecommerce store with your shipping software The next step is to start integrating shipping software into your ecommerce store. Depending on which software you choose, it will integrate seamlessly as a plugin without any website dev. Once a customer places an order, the shipping software will: - Give your customers live, accurate shipping calculations before they place an order - Get a notification of an order - Automatically allocate the order to one of your courier providers (e.g. DHL for international, Aramex for local) - Let you run everything from your ecommerce platform (e.g. if you have Shopify and Starshipit, you would only need to run Shopify) - Keep customers updated on their order Starshipit talks directly to your eCommerce platform so every time a customer buys something from your online store, their order is automatically imported into Starshipit. From here, you can bulk-print shipping labels, complete shipping documentation, and auto-correct invalid addresses. Order fulfilment gets to be that easy with a shipping integration app! ### Take home message If you are overwhelmed by order fulfilment and your eCommerce business is growing steadily, shipping integration is the next step! By integrating shipping directly into your eCommerce platform, you can reduce errors, improve customer experiences, and give yourself back valuable time. Looking for the best eCommerce shipping app to start with? Starshipit offers end to end shipping solutions and integrates directly with your existing online store and courier providers. Order fulfilment has never been so simple! ## Shipping integration FAQs ##### What should I check before choosing shipping integration software? Check that it supports your eCommerce platform, the carriers you use, your warehouse workflow, tracking requirements and return process. Before launch, also confirm who owns rate setup, how exceptions are handled and what happens when an order needs manual attention. ## Ready to start automating? ## https://starshipit.com/blog-content/eu-de-minimis-2026 # EU De Minimis 2026: What retailers shipping to Europe need to know EU customs changes are now live. Learn how the €150 threshold removal, €3 duty, DDU/DAP, DDP and postal carrier changes affect eCommerce shipping. Canonical URL: https://starshipit.com/blog-content/eu-de-minimis-2026 **The EU's de minimis customs changes are now live. From 1 July 2026, the European Union removed the €150 customs duty exemption for low-value goods and introduced a temporary €3 customs duty per item for parcels under €150.** For retailers shipping to Europe, this changes more than the final landed cost. It affects product data, HS codes, customs documentation, carrier selection, checkout messaging, returns and the customer experience after the parcel leaves your warehouse. This guide explains what has changed, how postal shipping to the EU currently works, what Australia Post and NZ Post customers need to know, and the practical steps retailers can take now. **Quick answer:**_ The €150 customs duty exemption has been removed for EU imports. Low-value ecommerce goods can now attract VAT and a temporary €3 customs duty per item, so retailers should confirm whether each EU service supports DDU/DAP, DDP, or both before making a duties-paid promise at checkout._ ### Table of contents - **What changed on 1 July 2026?** - **What was the EU de minimis threshold?** - **How does the €3 customs duty work?** - **Check how your carrier is handling EU duties** - **What Starshipit customers should do in their account** - **DDU/DAP vs DDP: what should retailers choose?** - **How to prepare your EU shipping operations** - **How Starshipit helps retailers prepare for changing customs requirements** - **FAQs** - **Final thoughts** ### What changed on 1 July 2026? The [European Commission](https://taxation-customs.ec.europa.eu/customs/eu-customs-reform_en) has confirmed that the EU is removing the de minimis customs duty exemption as part of its customs reform. A temporary €3 customs duty per item applies from 1 July 2026 until 1 July 2028. Before this change, goods valued under €150 could generally enter the EU free of customs duty, although VAT still applied. That customs duty relief has now been removed. **From 1 July 2026:** - Goods under €150 are subject to import VAT and a temporary €3 customs duty per item. - Goods over €150 continue to follow existing customs duty and tax processes. - The €3 duty applies per distinct item, not simply per parcel. - Carrier and postal implementation can vary by destination, service and account workflow. - Gifts between private individuals may still have separate thresholds, such as the €45 gift threshold noted by Australia Post. **For retailers, the key point is simple: low-value no longer means duty-free.** ### What was the EU de minimis threshold? **The EU de minimis threshold was the value below which imported goods could generally enter the EU free of customs duty. That threshold was €150.** The exemption was designed to simplify customs treatment for lower-value imports. But eCommerce volumes have changed the pressure on customs authorities, marketplaces, carriers and postal operators. The EU's reform is part of a broader move to tighten controls, improve duty and VAT collection, and make eCommerce imports more transparent. For retailers outside the EU, the practical impact is that even lower-value orders now need accurate customs data and clearer customer communication. ### How does the €3 customs duty work? **The new €3 customs duty applies per item for parcels valued under €150. An item is not always the same as a parcel.** [Australia Post](https://auspost.com.au/disruptions-and-updates/international-service-updates/global-customs-imports) explains that an item is generally based on goods in a parcel sharing the same HS tariff code, item description and, where required, country of origin. For example, a parcel containing three different products could attract €9 in customs duty: - Baseball cap, HS code 650500, country of origin Vietnam: €3 - Cotton t-shirt, HS code 610910, country of origin Fiji: €3 - Baseball cap, HS code 650500, country of origin Bangladesh: €3 But a parcel containing 5 identical t-shirts listed together with the same HS code and country of origin may attract €3, not €15. This is why clean product data matters. If your catalogue uses vague descriptions, missing HS codes or inconsistent country-of-origin data, customs costs and clearance outcomes can become harder to predict. ### Check how your carrier is handling EU duties Carrier implementation is not the same across every service. **Before updating your checkout promise, check whether your carrier supports DDU/DAP, DDP, or both for the EU destinations you ship to.** For postal services such as Australia Post and NZ Post, EU shipments are currently being handled on a DDU/DAP basis. This means the customer may be asked to pay applicable duties, taxes and fees when the parcel reaches Europe, before delivery can be completed. DDP, where duties and taxes are paid upfront by the sender, is not currently available through postal services for EU shipments. If you want to offer a duties-paid experience for EU customers, you may need to use an express carrier such as DHL, UPS or FedEx. Availability will depend on your carrier account, service and destination, so check directly with your carrier before updating your checkout or shipping promise. **For retailers, the practical action is to review your carrier setup and customer communication now:** - Check which carrier services you use for each EU destination. - Confirm whether each service supports DDU/DAP, DDP, or both. - Avoid promising duties-paid delivery unless your carrier has confirmed DDP is available. - Review EU-bound product descriptions, HS codes, item values and country-of-origin data. - Make checkout messaging clear if customers may need to pay duties, taxes or fees on arrival. - Monitor carrier service updates, especially for destination-specific restrictions. - Review your returns policy, as duties and taxes paid at the border may not always be refundable. [Australia Post's current guidance](https://auspost.com.au/disruptions-and-updates/international-service-updates) also notes that EU postal implementation varies by destination. Denmark is currently affected for business sending, and Romania has been listed as requiring confirmation for DAP continuation. Retailers should keep checking service updates before accepting or dispatching EU orders through postal services. ### What Starshipit customers should do in their account Starshipit helps retailers manage the operational side of international shipping, including carrier selection, shipping rules, customs documentation and fulfilment workflows. However, duties-paid availability is controlled by the carrier or postal operator, so retailers should confirm the correct process before promising DDP delivery to EU customers. If you use Starshipit to ship EU orders, start by reviewing the data and rules that feed your labels and customs documents. - **Product data: **Check product names, weights, values, HS codes and country of origin for SKUs shipped to Europe. - **Customs descriptions: **Use specific descriptions such as 'cotton t-shirt' or 'leather wallet' rather than broad terms like 'clothing', 'gift' or 'accessory'. - **Carrier rules: **Review any rules that route EU orders by carrier, destination, value, order weight or service level. - **Postal vs express routing: **If you want to offer DDP for EU customers, check whether your express carrier service supports it before routing those orders. - **Checkout and notification copy: **If you are shipping DDU/DAP, make it clear that duties, taxes or fees may be payable before delivery. - **Destination controls: **Consider temporarily reviewing destinations where postal support is unclear or restricted. - **Returns process: **Update internal guidance for EU returns, especially where duties, taxes or fees paid at the border may not be refundable. This is not about adding unnecessary friction. It is about making sure the shipping promise you make at checkout matches what your carrier can actually deliver. ### DDU/DAP vs DDP: what should retailers choose? **The EU customs changes make your shipping terms more visible to customers.** DDU/DAP means the customer pays duties, taxes, and fees at the destination. This can be simpler operationally, especially for postal shipments, but it can create surprise costs, delivery delays, or refused parcels if customers are not warned clearly. DDP means the retailer or sender pays duties, taxes, and fees before the parcel arrives. This usually creates a smoother customer experience, but it requires the right carrier service, tax handling, customs data and landed cost process. Neither option is automatically better. The right choice depends on your margins, average order value, product mix, carrier capability, and how important the EU customer experience is to your growth plans. For higher-value international customers, DDP can reduce friction. For occasional EU orders or lower-margin products, DDU/DAP may still be practical if your checkout and delivery communications are clear. ### How to prepare your EU shipping operations Start with product data. Customs readiness is now a product catalogue problem as much as a shipping problem. **Review:** - HS codes for every product shipped to Europe. - Country of origin for each SKU. - Product descriptions used on customs documents. - Product values and currency handling. - Bundles, kits and multi-item parcels. - Carrier services by EU destination. - Whether your workflow supports DDU/DAP, DDP or both. - Checkout messaging around duties, taxes and fees. - Return policies for EU customers. Pay extra attention to bundles and multipacks. If the way you describe goods causes customs to treat multiple products as separate items, the €3 duty may apply more times than expected. Also review customer communication. If you ship DDU/DAP, customers should know before checkout that duties, taxes or carrier fees may be payable on arrival. If you ship DDP through an express carrier, explain that duties and taxes are included where applicable. **The worst customer experience is not paying a duty. It is discovering the duty after the order has already shipped.** ### How Starshipit helps retailers prepare for changing customs requirements As international shipping becomes more complex, retailers need better visibility across carriers, customs documentation and fulfilment workflows. Starshipit helps retailers manage international shipping from one platform, automate shipping workflows, connect with carriers, generate customs documentation, and keep order fulfilment moving with fewer manual steps. **For EU customs readiness, the most important operational foundations are:** - Keeping product weights, values and descriptions accurate. - Capturing HS codes and customs data consistently. - Choosing the right carrier and service for each destination. - Using shipping rules to reduce manual handling. - Keeping customers updated with tracking notifications. - Reviewing landed cost visibility as cross-border requirements change. Starshipit should be part of the operational toolkit, not a shortcut around customs compliance. Retailers should continue checking carrier guidance, tax advice and official customs sources for the specific requirements that apply to their products and destinations. ## FAQs ##### Is the EU €150 de minimis threshold gone? Yes. From 1 July 2026, the EU removed the €150 customs duty exemption for low-value goods. Goods under €150 can now be subject to import VAT and a temporary €3 customs duty per item. ##### Does the €3 customs duty apply per parcel or per item? It applies per item. If a parcel contains multiple distinct items with different HS codes, descriptions or countries of origin, the duty may apply to each distinct item. ##### Can I ship DDP to the EU with Australia Post or NZ Post? DDP is not currently available through postal services for EU shipments. Postal shipments should be treated as DDU/DAP unless your postal provider confirms otherwise for your specific service and workflow. ##### How can I offer DDP to EU customers? You may need to use an express carrier such as DHL, UPS or FedEx. Availability depends on your carrier account, service and destination, so confirm directly with your carrier before promising duties-paid delivery. ##### Does VAT still apply to EU eCommerce orders? Yes. VAT still applies to imported goods entering the EU. The 2026 change relates to customs duty relief for low-value goods, not the removal of VAT obligations. ##### What should retailers do first? Start with product data. Review HS codes, country of origin, product descriptions, customs values, customer messaging and carrier options for each EU market you ship to. ### Final thoughts The retailers who adapt fastest will not necessarily be the ones paying the lowest duties. They will be the ones with the cleanest product data, the strongest shipping processes, and the clearest customer experience. EU customs rules are now more demanding, but they are also a reminder of something retailers already know: international growth works best when fulfilment, checkout, documentation and customer communication all work together. Starshipit helps retailers manage international shipping and automate fulfilment workflows, so teams can spend less time wrestling with manual shipping processes and more time delivering a better customer experience. If you want to see how Starshipit can help your team manage international shipping, keep customs data organised and update fulfilment workflows quickly as requirements change, [book a demo](https://starshipit.com/book-an-appointment.md) or [start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx). ## Ready to start automating? ## https://starshipit.com/blog-content/eu-product-identifiers-2026 # EU Product Identifiers (PIDs) 2026: What ANZ retailers and 3PLs need to know From 1 November 2026, EU customs declarations for online orders need Product Identifiers (PIDs). See which codes ANZ retailers and 3PLs need and how to add them. Canonical URL: https://starshipit.com/blog-content/eu-product-identifiers-2026 **Summary:**_ From 1 November 2026, online orders sent to EU customers from outside the EU need Product Identifiers for each item on the customs declaration. You’ll need your own product code and a manufacturer code, plus a standardised code where one exists. Before sending an order to the EU, check that each item has the right product codes and that they’re included in its customs declaration._ Shipping online orders to the EU? There’s a new product code requirement to get ready for. As more online orders arrive in the EU, customs needs a clearer picture of what’s in each parcel. That’s where Product Identifiers (PIDs) come in: they help authorities trace specific items and check for goods that may be unsafe or fail to meet EU rules. From **1 November 2026**, customs declarations for online orders sent to EU customers from outside the EU must include these codes for every item, whatever the order value. A missing required code could delay a shipment or mean it’s returned, so now’s a good time to check your product data. If you’re an Australian or New Zealand retailer, or a 3PL shipping for one, read on to find out which codes you need and how Starshipit can help you add them to your EU orders. ### Table of contents - **What are the EU Product Identifier requirements for 2026?** - **Which Product Identifiers are required from 1 November 2026?** - **Are Product Identifiers the same as HS codes?** - **Do EU Product Identifier rules affect Australian and New Zealand retailers?** - **What do EU Product Identifier changes mean for 3PLs?** - **How can you add EU Product Identifiers in Starshipit?** - **What happens if PIDs are missing from an EU order?** - **How should you prepare before 1 November 2026?** - **Frequently asked questions** ### What are the EU Product Identifier requirements for 2026? When you ship online orders to the EU, customs already asks for a product description, HS code, country of origin and value. From 1 November 2026, you’ll also need Product Identifiers (PIDs) for each item. These are your own product code, a code assigned by the manufacturer or supplier and, if one exists, a standardised code such as a GTIN. The codes identify the exact product or variant in the parcel. You’ve been able to provide them voluntarily since [1 July 2026](https://taxation-customs.ec.europa.eu/news/guidance-and-legal-text-temporary-flat-fee-low-value-imports-which-will-apply-until-1-july-2028-2026-06-08_en). The rules apply to online purchases shipped to EU customers from outside the EU, which EU law calls “distance sales of imported goods”. Start with your catalogue: check that each product and variant has the right codes, then make sure those codes are included on the order’s customs declaration when you ship. ### Which Product Identifiers are required from 1 November 2026? Two codes are required for each item: the product code you use, usually its SKU, and a code assigned by its manufacturer or supplier. If the item has a standardised code, such as a GTIN, include that too. Here’s what each identifier is called and when it’s needed. [The EU regulation specifies these identifiers for each relevant item.](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32026R1022) If you sell a T-shirt in different sizes, the codes need to match the **exact variant** in the order. For a navy T-shirt in size medium, that could mean: - your SKU: TEE-NAVY-M - the manufacturer’s style code: STYLE-240-M - an EAN identifying that particular product variant. ### Are Product Identifiers the same as HS codes? **Both help customs understand what’s in your parcel, but in different ways.** An HS code classifies the type of goods, while a Product Identifier identifies the exact item or variant. So when you add Product Identifiers, keep the usual customs details too: a product description, HS code, country of origin and item value. [Read more about HS codes and customs classification.](https://starshipit.com/blog-content/what-is-hs-code.md) ### Do EU Product Identifier rules affect Australian and New Zealand retailers? **If you sell online to EU customers and ship their orders from Australia or New Zealand, this change applies to those orders.** Your catalogue is a good place to start: check the codes for each product and variant, especially manufacturer codes you might need to get from a supplier. You’ll have more time to fill any gaps before those orders reach your shipping team. Before 1 November, work through these checks: - **Your SKUs and product codes:** Make sure each code points to the exact product or variant in the order. - **Manufacturer product codes:** Find the model, style, part or product code assigned by the manufacturer, brand owner or supplier. If you don’t have it, ask now. - **Standardised identifiers:** Add a recognised code such as a GTIN, EAN, UPC or ISBN where the product has one. - **Your shipping workflow:** Check that the codes move from your catalogue or commerce system onto the order and its customs declaration. - **Your courier requirements:** Confirm which fields your courier and service need and how to provide them. If a product doesn’t have a standardised identifier, leave that field blank. There’s no need to make one up or use a placeholder. Once you’ve filled the gaps, test an EU order to check the codes come through. That gives you a chance to catch missing data before a courier holds or rejects a shipment. ### What do EU Product Identifier changes mean for 3PLs? For 3PLs, **accurate customs data starts with the information your clients give you.** If you ship EU orders for retailers, check the product data you collect from each client. Does onboarding capture manufacturer codes? Are any codes missing from client catalogues? Can your order or product imports pass those codes through to shipping? Agree who will update the data when a product, variant or supplier changes. A missing manufacturer code is harder to fix when an order is ready to leave the warehouse. Collecting it earlier can save your team a manual check at dispatch. [Explore Starshipit for third-party logistics providers.](https://starshipit.com/3pl.md) ### How can you add EU Product Identifiers in Starshipit? **Start with Product Catalogue if you ship the same products regularly.** We’ve added fields for Merchant Product ID, Manufacturer Product ID and Standardised Product ID. The columns are hidden by default, so show them before adding your codes. For a larger catalogue, add the codes for each product and variant to a **Product Catalogue CSV**, then import them in bulk. Starshipit can use these fields for EU orders sent with DHL Express, FedEx or UPS. [See the Product Catalogue guide](https://support.starshipit.com/articles/6817931777807-product-catalogue) Using Shopify? You can now import Merchant, Manufacturer and Standardised Product IDs from product or variant metafields into new orders. Add the codes in Shopify, then turn on EU product identifier metafield import in your Starshipit Shopify integration settings. [See how to set up the metafields and import setting.](https://support.starshipit.com/articles/90200000000206-import-optional-data-from-shopify#eu-product-identifier-metafields) You can also add codes to an individual order or include them with order details through an Order CSV upload or API. If a manufacturer code is missing, ask your supplier or brand owner for the code that matches the item. Then test an EU order to check the identifiers come through as expected. Here’s how the three fields relate to one product. Use the codes for the exact item or variant you ship; add a standardised code when one exists. [Set up Product Identifiers for EU shipments](https://support.starshipit.com/articles/1790827200001-set-up-product-identifiers-for-eu-shipments) ### What happens if PIDs are missing from an EU order? An EU order can be packed and ready to go, but missing or incorrect PIDs may still hold it up. A courier may hold or reject the shipment, customs clearance may be delayed, or the parcel may be returned. Before you ship, check that the codes match each item and variant and meet your courier service’s requirements. ### How should you prepare before 1 November 2026? **If you sell or ship orders to EU customers, check your product codes before 1 November.** Start by: 1. Identifying the products you sell into the EU. 1. Checking that you have your own code and a manufacturer code for each item or variant. 1. Adding recognised standardised identifiers where they exist. 1. Adding the codes in Starshipit: Save them in Product Catalogue. If you have many products or variants, use a Product Catalogue CSV import to add them in bulk. 1. Checking how those codes move from your product or commerce system into shipping. 1. Checking your courier’s requirements for the services you use. 1. Testing an EU order before 1 November to make sure the codes are there. For 3PLs, add one more step: **tell clients which codes you need from them now.** That gives both teams time to fill gaps before the deadline. ## Frequently asked questions ##### What if my product doesn’t have a GTIN, EAN or UPC? If the product has no standardised code, you do not need to make one up. You still need your own product code and a manufacturer code for a relevant EU order. Check your courier’s requirements before you ship. ##### Do orders under €150 need Product Identifiers? Yes. The new rules are not limited to low-value parcels. Relevant online orders sent from outside the EU to EU customers need the codes for each item. ##### Can I use my SKU as the Merchant Product ID? Yes, if your SKU identifies the exact product or variant on the order. Check that it is the right code for the item you ship. ##### Which couriers support EU Product Identifiers in Starshipit? Starshipit currently supports these fields for DHL Express, FedEx and UPS. Check your courier service and test an EU order before the deadline. ### Get your EU product data ready Start with a product you regularly ship to the EU. Check that you have your own product code and a manufacturer code for the exact item or variant, plus a standardised code where one exists. If the manufacturer code is missing, now’s the time to ask your supplier. Add the codes to Starshipit, then run a test EU order with your courier to make sure they appear on its customs declaration. Once that works, you can update the rest of your catalogue, using a CSV import if you have lots of products or variants. Got a question about your EU product codes? Chat with [**Barry**](https://support.starshipit.com/), our support assistant, or [**submit a support ticket**](https://support.starshipit.com/ticket) if you’d like help checking your setup. ## Ready to start automating? ## https://starshipit.com/blog-content/eu-tariff-codes # EU HS codes: Are you ready for the 2023 shipping regulation changes? Do you ship to the EU? From October 2023, all shipments to the EU will require pre-approval from EU customs. Automate this process with Starshipit. Canonical URL: https://starshipit.com/blog-content/eu-tariff-codes **Summary:**_ EU HS codes help classify products for customs, duties and regulatory checks when shipping into Europe. Check tariff code requirements, product data, customs documents and destination rules before dispatch so cross-border orders are less likely to be delayed or charged incorrectly._ For retailers, **shipping internationally is one of the best ways to access entirely new markets** and unlock new growth opportunities. But there are important changes coming which may impact your business. Read on to learn more. Starting from October 2023, a [crucial shift](https://auspost.com.au/business/shipping/international-shipping/pre-departure-customs-clearance-faqs) in EU shipping regulations will come into effect, **reshaping the way goods are transported from Australia to the EU member states**, including the United Kingdom, Norway, and Switzerland. ### In this article - The EU shipping regulation changes on 2 October - What happens if I use the wrong EU HS code? - Prepare for EU tariff code changes with Starshipit What's at the heart of these changes? It all boils down to a single, but crucial requirement: **pre-approval from EU customs**. Now, before your shipment leaves Australian shores, you’ll need to have your paperwork in order, including specific data such as the receiver's postcode and the EU HS tariff code. This shift might seem daunting. But fear not – we're here to guide you through this change. We'll not only break down the intricacies of these changes but also provide **practical solutions to help make sure your business remains compliant**, efficient, and penalty-free. **Note: **Want to learn more about HS codes? [Check out our informative guide here](https://starshipit.com/blog-content/what-is-hs-code.md). ### The EU shipping regulation changes on 2 October ##### **What** All shipments to the EU will require pre-approval from EU customs before the shipment leaves Australia. The pre-approval data needs to include the receiver's postcode as well as the HS tariff code. ##### **When** From 2 October, 2023. ##### **Who** This change applies to all shipments sent to all member states, including the United Kingdom, Norway and Switzerland. If you ship to the EU, this change applies to you. Note: [Australia Post](https://starshipit.com/australia-post.md) will start validating that all data is correct and included when you generate your labels. If you don’t include the information, you’ll get errors when printing labels for orders heading to the EU. ### What happens if I use the wrong EU HS code? Depending on several factors, including the severity of the error and the regulations in your country using the wrong EU HS code could have **consequences for your business**. - **Fines and penalties – **One of the most immediate consequences is that you may end up paying incorrect import duties, taxes, and fees. If the HS code you use results in a lower duty rate than what should apply, you may be underpaying customs duties, which can lead to fines and penalties. - **Delays – **You could also see delays in the customs clearance process. Customs authorities may question the classification, request additional documentation, or even perform inspections, all of which can lead to delays in the release of your goods. ### Prepare for EU tariff code changes with Starshipit With these changes imminent, you’re likely wondering how you can meet the requirements without disrupting your business. **It’s easy with a shipping automation platform like Starshipit**. This [automation](https://starshipit.com/blog-content/what-is-shipping-automation.md) not only ensures accurate and compliant customs declarations but also streamlines the shipping workflow, saving time and reducing the risk of errors. Ultimately, this makes for a smoother cross-border shipping experience for both retailers and their customers. **Starshipit automatically imports HS codes from many platforms**. You can learn about this feature in [our guide](https://support.starshipit.com/hc/en-us/articles/360002120496-Set-up-Harmonised-System-HS-Codes-for-international-shipments). If you’ve already set this up, you won’t need to do anything. You can also use Starshipit’s Product Catalogue to add HS tariff codes to your products, automatically ensuring the destination customs authority receives this information before your item arrives. ### Here’s how it works: - In your Starshipit account, go to **Settings**. - Select **Product Catalogue** from the left menu. - Download the CSV template. - Add your products and their HS codes to the CSV template. - Click **Import CSV**. - Click **Select** and choose the CSV file from your computer. - Click **Upload**. Check out [the guide](https://support.starshipit.com/hc/en-us/articles/6817931777807-Product-Catalogue) on the Starshipit Knowledge Base to learn more about the Product Catalogue. Note: The [European Customs Portal](https://www.tariffnumber.com/) contains a comprehensive EU HS code list which you can bookmark for your reference too. ### Wrap up And that’s the changes in a nutshell! As you can see, if you ship to the EU, it’s important to prepare now so you’re ready to go when the 2 October changes go live. **Failing to adhere to the EU HS code requirements could end up costing you.** Check out the guides we’ve mentioned in the article, or if you’re ready to experience them for yourself, start a 30-day free trial. Starshipit is the most reliable tool for managing EU HS codes. Happy (EU) shipping! ## Ready to start automating? ## https://starshipit.com/blog-content/evolving-expectations-ecommerce-report # Evolving Expectations: A Look into the Future of eCommerce Shipping Learn what 2023 holds for shipping and fulfilment in our new report, Evolving Expectations: A Look into the Future of eCommerce Shipping. Canonical URL: https://starshipit.com/blog-content/evolving-expectations-ecommerce-report **Summary:**_ Evolving Expectations looks at the future of eCommerce shipping through delivery choice, international growth, data-led decision-making and sustainable fulfilment. Use the report themes to test whether current shipping workflows match where customer expectations and operational pressure are heading next year._ Want to learn what 2023 holds for shipping and fulfilment? You’ll want to [check out our new report](https://info.starshipit.com/evolving-expectations-report-2023), Evolving Expectations: A Look into the Future of eCommerce Shipping. We’ve spoken to leading retailers from Australia, New Zealand and around the world to learn what they’re going to prioritise this year in order to remain competitive and grow their businesses. In this report, you'll learn: - Why 84% of retailers are choosing multi-courier strategies. - The shipping strategies retailers plan to deploy in 2023. - Why over 74% of retailers prefer to negotiate their own courier rates. - Changes you can make to increase conversions at checkout. And more! With [eCommerce](https://starshipit.com/blog-content/ecommerce-fulfillment-strategies-to-fulfill-online-orders.md) such a powerful channel for businesses, it’s never been more important to get the shipping and fulfilment side of the equation right. When you focus on your shipping and delivery experience, you’ll end up with a healthier bottom line and happier customers. ### The main shipping and fulfilment trends you'll discover Our report explores trends in shipping and fulfilment in depth. Read on for a taste of what you'll discover in Evolving Expectations. ### Why customers are demanding choice of delivery options Delivery [choice and speed](https://starshipit.com/blog-content/ecommerce-fulfillment-strategies-to-fulfill-online-orders.md) matter for your customers. They want choice at the checkout – choice of delivery methods and timeframes – think same day, express, pick-up in store etc. In one survey, 50% of buyers said they’d abandoned an online shopping card when they weren’t happy with the delivery choices available. ### How you can use international shipping to grow Supporting [international deliveries](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md) can open up entirely new markets, which in turn can bring significant growth. But it doesn’t need to be a daunting process. With shipping automation, businesses essentially eliminate the manual parts of shipping overseas, including things like customs paperwork, HS codes and more. ### Why being data-focused is so important Basing your shipping decisions on data can [yield impressive results](https://starshipit.com/blog-content/5-ways-to-use-your-shipping-data.md). By understanding how your business and your couriers are performing, you can make changes and improve your delivery experience. In turn, you’ll also be able to reduce waste and save time. ### How you can implement a sustainable shipping strategy Sustainability will continue to be a priority for retailers in 2023, with customer expectations a big driver for change. One survey found that 3 in 4 Australians consider at least some element of [sustainability](https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable.md) when they buy online. There are obvious moves like sustainable packaging but making your operations more efficient – and in turn lowering your carbon footprint – can be just as powerful. ### Get your free copy now 2023 is set to be another year of change for retailers. Those that make meaningful changes will stand to reap the rewards – healthier bottom lines, efficient shipping and delivery operations, and happy customers. - [Download the report now](https://info.starshipit.com/evolving-expectations-report-2023) ## Ready to start automating? ## https://starshipit.com/blog-content/examples-of-order-tracking-emails # 8 amazing examples of order tracking + emails Want to create a killer post-purchase experience? Here are some examples of order tracking pages and emails and what makes them great. Canonical URL: https://starshipit.com/blog-content/examples-of-order-tracking-emails **Summary:**_ Strong order tracking emails and pages show customers where their parcel is, when it should arrive and what to do next after checkout. Use these examples to improve shipping notifications, branded tracking pages and delivery updates so customers stay informed without needing to contact support._ **Whenever we buy something online, we want a couple of things to happen right away. One, we want our order as soon as possible, and two, we want an order tracking email letting us know where our order is and ****[when it’s likely to arrive](https://starshipit.com/how-to-give-your-customers-the-best-post-purchase-experience.md)****.** **The data backs this up: ****[93%](https://www.digitalcommerce360.com/2019/04/05/how-a-lack-of-delivery-visibility-produces-frustrated-customers/)**** of customers want to be informed and receive proactive updates from retailers about their order.** But this is where so many retailers miss the mark. In many cases, customers are left with a generic email linking to the courier tracking website. There’s no personalisation, additional offers or links to helpful resources. In other words, it’s a missed opportunity! Just imagine what a [good order tracking experience](https://starshipit.com/blog-content/what-is-a-branded-tracking-page.md) looks like: Instead of closing the email and going on with their day, your customer clicks from a helpful email through to a gorgeous, order tracking page with rich visual shipping indicators, other promotions and offers, a helpful link to your returns policy and more. Then, throughout the delivery process, customers continue to receive useful emails as the order hits different delivery milestones. But as they say, a picture is worth a thousand words, so in this article we’ll show you some of our favourite order tracking experiences and explore what makes them special. But first, some definitions! ### What are shipping notifications? [**Shipping notifications**](https://starshipit.com/shipping-notifications.md)** ****[keep customers informed](https://www.apsfulfillment.com/shipping-fulfillment/shipment-notifications/)**** about the status of their online order at every step of the delivery process.** Typically, they’re an SMS or an email with a tracking number, linking to a more in-depth tracking page. They let you manage customer delivery expectations as well as giving you an opportunity to communicate more with your customers. [Shipping notifications](https://starshipit.com/blog-content/5-tips-to-win-customer-loyalty-from-checkout-to-delivery.md) can do a lot to help you [build customer loyalty](https://starshipit.com/blog-content/5-tips-to-win-customer-loyalty-from-checkout-to-delivery.md). Providing your customers with the tracking information allows customers to track their shipment, which in turn reduces the number of queries for your customer service team. ### What are order tracking pages? **An order tracking page (or eCommerce order tracking page) is a page you can link your customers to from your email and SMS shipping notifications. This lets them access all the delivery information relating to their order in one place. But these pages are also a great marketing tool.** These pages are perfect for post-purchase engagement. You can link social channels, recommended products, return policies, loyalty programs and more. ###### What should an order tracking page include? - Keep your brand at the forefront throughout the post-purchase stage. Include your logos, images, content and more. - Order number and tracking number. - Link to your social channels, return policy and even other relevant promotions. You may also want to encourage people to sign up for your email list so you can grow your database. - Customers can quickly track the status of their order via visual progress indicators, increasing trust in your brand. - The carrier of the order. For example, [Australia Post](https://starshipit.com/australia-post.md), [DHL Express](https://starshipit.com/dhl-express.md) or Hermes. ### 8 amazing examples of order tracking: Emails + order tracking pages #### White Fox Boutique – Page What we love about this order tracking from White Fox Boutique is that it uses visual indicators to show where in the delivery stage the parcel is. There’s also a helpful log of all shipping events, as well as a returns label feature so customers can easily service their own returns (a big time-saver). Then, they round it all off with links to social channels, links to other promotions and an on-brand collage of images. **What could be improved** White Fox could make their other promotions more prominent to capture attention. #### EveryHuman – Email This order update email from EveryHuman ticks all the right boxes. They start with some [personalisation](https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/the-value-of-getting-personalization-right-or-wrong-is-multiplying), letting the customer know by name that their order is on the way. Below that is an on-brand image, followed by all of the relevant details including the order number, courier, tracking number and tracking URL. They also let the customer know that another email will soon follow. **What could be improved** EveryHuman could add a returns policy and alter the format of their text to make it easier to digest at a glance. #### Flora & Fauna – Page Another great example of order tracking from Flora & Fauna. They start with the visual indicators, then feature a rich illustration of a promotion they’re running. They’ve decided to then place their order details below followed by on-brand social channel icons. **What could be improved** Flora & Fauna could [add returns information](https://www.shopify.com/nz/enterprise/ecommerce-returns) and give some context on the promotion. #### Oz Hair & Beauty – Email This Oz Hair & Beauty order tracking page is an absolute winner! It features a beautiful header with their logo and the order status using their brand font. Then, they’ve got an animated picture showing the delivery outside the front door. Some personalisation, the order details and helpful contact + social info round out this email. **What could be improved** The narrow column of this email isn't the best use of space, and Oz Hair & Beauty could add some other useful content, such as a promotions or returns link. #### Dollcake – Page Dollcake clearly understand how to build a great order tracking page! They start with a full-size logo, followed by visual indicators showing the order status. Then, they use the page space wisely to show off some sale items and a CTA button pushing customers to their website. As well as the order details, they also include a newsletter sign up box. **What could be improved** Dollcake could explain what readers get by signing up to their newsletter. #### SuperPharmacy – Email SuperPharmacy have customised their order delivered email with some on-brand illustrations. They’ve also used the text field to add some helpful messaging, prompting customers to get in touch if they have any issues. They then use the rest of the email to include the relevant order details. **What could be improved** SuperPharmacy could add their logo to the top of the email. It's also a little text heavy. #### The Fox Tan – Email The Fox Tan have created a very concise order update email, using their brand colours and logo to let customers know who the email is coming from. They’ve also used their own tone and style in the content, keeping it casual (and on brand!) which helps to create a unified experience for customers. A little “Lots of love” message, followed by social links helps to round things off. **What could be improved** The Fox Tan may want to add some more text, although this isn't exactly necessary given the "update" nature of the email. #### Urban Plant Growers – Page This page from Urban Plant Growers is clear, on-brand and easy to digest. They include all relevant customer tracking details (including the visual indicators), a community promotion and links to social channels. **What could be improved** Urban Plant Growers may want to add some context to the carrier update section so customers know what they're looking at. ### How to easily set up order tracking pages **Creating your own ****[branded tracking](https://www.lateshipment.com/blog/ecommerce-branded-tracking-pages/)**** emails and pages with a **[**shipping platform**](https://starshipit.com/shipping-platform.md)** (like Starshipit) is simple. That’s because Starshipit features ready-to-go integrations with your **[**eCommerce platforms**](https://starshipit.com/ecommerce-integration.md)**, including **[**Shopify**](https://starshipit.com/shopify-shipping-integration.md)**, and all major couriers.** To get started, you’ll need to enable email notifications in your Starshipit settings. Head over to Settings > Customer Notifications to start (and remember to check which notifications are coming out of your eCommerce platform). Each email notification includes a tracking URL link that directs customers to your [branded tracking page](https://starshipit.com/branded-tracking-page.md) instead of the default courier page. You can customise this tracking page directly from the Starshipit dashboard too. This is where you can add your logos, text, links, promotions and more. We’ve got a full guide on [our support centre](https://support.starshipit.com/hc/en-us/articles/115000827566-Enable-and-configure-the-branded-tracking-page?_ga=2.207461331.199463013.1675284006-606264142.1665086134). #### Try order tracking for yourself and elevate your delivery experience And that’s a wrap on some of our favourite branded tracking experiences. Why not try creating some for yourself? To get started [sign up for a 30-day free trial](https://starshipit.com/free-trial.md). Our friendly support team will be more than happy to help you set everything up. Shipping notifications and order tracking are just some of the many benefits of [fulfilment automation](https://starshipit.com/fulfilment-automation.md), which can add value throughout the [fulfilment process](https://starshipit.com/order-fulfillment-software.md). ## Ready to start automating? ## https://starshipit.com/blog-content/experiencing-delays-keep-your-customers-informed # Keep your customers informed with automated notifications As COVID-19 sweeps the globe, so too are its repercussions to shipping and fulfilment. This article explores what you can do as demand impacts delivery. Canonical URL: https://starshipit.com/blog-content/experiencing-delays-keep-your-customers-informed **Summary:**_ Automated notifications keep customers informed when orders are dispatched, delayed, out for delivery or delivered. Connect courier events to email or SMS updates so shoppers do not need to chase support and teams can manage delivery issues more calmly at scale._ **With COVID-19 having swept the globe, so too are its repercussions to shipping and fulfilment. In some parts of the world product stocks are running low as demand outweighs supply.** ### Online retail boom? Some eCommerce businesses and industries, though, are seeing an unexpected rise in demand as consumers forego the traditional visit to the shops in favour of at-home delivery. According to [Digiday](https://digiday.com/marketing/coronavirus-outbreak-grinds-e-commerce-operations-buckle-increased-pressure), sales of fresh food on JD.com jumped 215% in China in the 10-day period ending 2nd February, while online sales of Dettol rose 643% year-on-year between February 10 and 13 on the Chinese eCommerce site Suning.com. ### Increased demand impacts delivery Unfortunately, while the coronavirus-related eCommerce boom might be good for business, it might not be good for the customer experience, particularly when it comes to delivery expectations. Transport routes have been severely disrupted as many ports and parts of China have been effectively cut off from the rest of the world, while warehouse staff hired to fulfil orders have been unable to work. [Bloomberg](https://www.bloomberg.com/news/articles/2020-03-02/amazon-warns-of-delivery-delays-due-to-virus-related-order-spike) reports that Amazon has announced delivery delays caused by coronavirus. Amazon hasn’t reduced the number of people or trucks dedicated to delivering orders, but it has seen a surge in demand that’s straining its delivery capacity. [Reuters](https://www.reuters.com/article/us-health-coronavirus-ups/ups-and-fedex-warn-coronavirus-outbreak-could-hurt-operations-idUSKBN20Q2LX) says that UPS and FedEx have warned of shipment disruption and delays in countries most affected by the COVID-19 outbreak too. > “We are taking recommended precautions in terms of pilot, team member and customer health and safety,” FedEx told Reuters, saying that it is flying in and out of affected countries, but travel restrictions are affecting transit times. ### Keeping customers in the loop **For eCommerce businesses that are impacted by delivery delays, the most valuable tool available to them is notifications. **The more they can be open and honest with their customers about any delays they may experience, the better their overall customer service. In fact, according to the latest [CommBank Retails Insights report](https://www.commbank.com.au/content/dam/commbank-assets/business/industries/2019-11/retail-insights_edition-9.pdf), 80% of respondents wanted updates on delivery status, but only 32% of retailers sent them, compared with just 15% of respondents who thought that fast delivery was extremely important. And while reasonable consumers should probably expect some disruption to their standard delivery expectations while COVID-19 continues to impact the world, nothing beats transparent customer service. **If your business is experiencing delays related to coronavirus (or anything else, for that matter), ****[Starshipit](https://starshipit.com/home.md)****’s recommendation is to keep your communication lines open with your customers. **Email should be your first port of call, followed by SMS notifications. When you can, give your customers as much specific detail as possible: why the delay has occurred, when you expect deliveries to arrive in the country, and when you hope to deliver their parcels. If you need to, roster more people onto your customer support rota to help manage increased demand in enquiries. And when the delays have finally been conquered, send SMS and email notifications to reassure your customers that their orders are on their way. ## Ready to start automating? ## https://starshipit.com/blog-content/exploring-eco-friendly-logistics-with-sendles-director-of-sustainability # Exploring eco-friendly logistics: A conversation with Sendle’s Director of Sustainability Learn from Sendle’s Sustainability Director Veena Harbaugh about how the shipping industry can work to reduce their carbon footprint and make better choices. Canonical URL: https://starshipit.com/blog-content/exploring-eco-friendly-logistics-with-sendles-director-of-sustainability **Summary:**_ Eco-friendly logistics depends on practical choices across packaging, courier selection, fulfilment locations, carbon reporting and customer expectations. Use sustainability goals to guide specific shipping decisions rather than relying on broad claims that are hard for customers or teams to verify._ ### Can logistics be the driving force behind a greener tomorrow? **The real future of shipping is an exclusive series hosted by Starshipit and involving global experts.** From AI-driven personalisation to delivery innovations and widespread [sustainability initiatives](https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable.md), there’s no shortage of trends to stay up to date on. Check out the other articles [right here on our blog](https://starshipit.com/blog.md). Sustainability is a challenge facing businesses in almost every industry as they work to **cut their carbon footprints and provide consumers and clients with greener options**. To find out how businesses working in the shipping industry can focus on these challenges in the right way, we sat down with **Sendle’s Sustainability Director **[**Venna Harbaugh**](https://www.linkedin.com/in/veenaharbaugh/) to talk about the company’s impact pillars, how it chooses sustainable partners, and why sustainability is such a key part of the company’s mission. ##### **Hi Veena, could you give us an introduction to your role at Sendle and what the company does?** Hi David! I'm the Sustainability Director at Sendle and that is a really amazing job because I get to spend all of my time focusing on how Sendle as a company, which is a **B Corps** that's been around since 2014 doing shipping for small businesses, **can have the most positive impact**. And that's in two ways: through reducing the environmental harm of shipping and supporting our small business customers. ##### **Sustainability is a hard topic for any retailer, so could you just give us a high-level overview of the challenges in this space, from Sendle's point of view?** Honestly, they’re as big as the challenges that humanity is facing, which sounds dramatic, but that's intentional. **We want our business to be addressing the biggest challenges**. We see those as the climate crisis and increasing inequality, specifically, within the climate crisis as eCommerce booms, that we're going to have **800 billion packages sent per year by 2030** as that just becomes the global norm. That’s **five to six times more than the carbon footprint of shipping is right now**. We know for the climate crisis we need to bend that curve in the opposite direction, so what we're focused on is what we can do to address that. Then with the inequality piece there's a really interesting story of how it's getting increasingly hard for small businesses to compete. At first with eCommerce there was a wave of democratisation where anybody could set up an online store, you didn't need to have the investment of a brick and mortar location. But **what you need is affordable and reliable shipping** and small businesses, as you know, are often paying quite a bit more than the contracts negotiated for large companies. So that cross subsidy that's happening between small businesses and large businesses in the shipping space is the other thing that we're seeking to address. ##### **On that point, Sendle has these very strong impact pillars. Could you give us an overview of what some of those are and how they are implemented?** Yeah, absolutely. There's a kind of an old concept of materiality and you look at what your business does and you look at what are the most kind of material or relevant pieces. So as I said before, we used B Corp certification to ask **“what are all of the things that we could do as a better business?”** But then we look strategically as these are the areas where we can have the most influence by what we do. There are three pillars. One is **the environmental impact of shipping**. That's a problem headed in the wrong direction and the biggest piece there is the carbon component. So what we focused our time on is, how can we address that now today with what's available? We do that by working to reduce the amount of carbon that's used in shipping by **working with carriers to optimize their trips** but then also addressing the carbon footprint today through offsetting projects. We’re then working to create the shipping network that we're going to need for a net zero future. So that's the big one, reducing the harm of shipping and then within that working to decarbonize the shipping network. The second one I've already mentioned is about working to **level the playing field for small businesses**. That's making sure they have access to the rates and services that they need to compete. We really see that as an important part of the potential impact that Sendle can have. **Through our customers is a place where we really can have an amplified impact** that actually really matters to their business and if they're able to sustain their growth or not. The last one is we know that we're operating in an industry that historically has a dirty footprint and sometimes can be slow to change. What we want to do is really use our position to shine light and change the industry. Our better business practices by being a B Corp, also calling on our competitors to follow the same practices as us and generally just proving that it's possible. ##### **One thing I'd like to particularly draw attention to though, is Sendle has that statement about how green shipping shouldn't cost businesses more. I think that's probably a concern for all businesses, both small businesses shipping 50 packages a week to those shipping 5,000. What do you think?** With that pillar of leveling the playing field for small businesses, we can't do that if sustainability comes at a premium right? As we said, **small businesses are already facing some uphill battles to compete with larger retailers**, we can't add on an extra cost there for them and it's also short-sighted if we've used sustainability that way and we're only going to shift it for a small percentage of the market. So one thing we've been committed to the whole time is not having that be a trade-off. The cool thing is that since the beginning we've proven that that's possible, so **we offer small businesses better rates and carbon neutral options and have been doing that the whole time**. I think as we look to the next frontier there will be two places where we're gonna need investments to create green infrastructure, right? It's going to cost some money to switch our depots to be powered by renewable energy and to install electric vehicle fleets, but with each of those decisions there is an economic benefit. Wherever there's a cost efficiency benefit, there's usually a carbon benefit. So that's where really focusing on optimizing routes or even just Sendle’s model in general to **send parcels on trucks that have unused capacity**, those are the types of solutions that save money and save the environment. There's so many more of those still to be found just because the industry does need to shift to be more efficient and prepared for home delivery. ##### **So Sendle has B Corp certification and a Climate Neutral certification, what are some of the ways you're tracking or measuring the success of those achievements?** Both of those are quite comprehensive. So with B Corp, it’s an ongoing process of recertification every three years. So that's really helpful because **it gives you a snapshot in time of where to grow and improve your business**. With Climate Neutral as I mentioned before, carbon is the most material part of our business. **Since the beginning, we had been offsetting and tracking the carbon footprint of our shipments** and offsetting that but we hadn't looked at other parts of our operations. We hadn't looked at employees’ home energy use or commuting or travel just because the shipping footprint was so large. This concept of materiality applies there. We need to spend the most time measuring the biggest part, but as we looked into it, we were surprised that a quarter of our footprint is through our direct operations as well. Things like travel advertising and even the mailers that I mentioned, that increases our carbon footprint. So by measuring and managing that is when you get specific on the carbon footprint. Going down to that level of detail instantly prioritizes what you need to do. **Make sure that you're spending your time on what matters most but also if there are things that are easily within your control to address those as well. **So for example, travel is one that is in our direct control. We can make choices about hosting virtual retreats just as often as we host in-person retreats, so that's been an easy win first there, but you have to hold the big picture in mind too. With the mailers, a carbon reduction strategy we could have is to no longer offer that to our customers, but then the real goal there is for making this industry sustainable and supporting our customers. **You just kind of have to measure and manage, but then also hold the bigger picture of what you're trying to do.** ##### **In terms of holding the bigger picture, obviously you've got a huge partner network. What do you look for in other partners and how do you align them with Sendle’s measurable goals?** The biggest thing is, we're an asset-light carrier, so we don't have our own trucks or employ our own drivers. We're really dependent on finding and supporting carriers on their journey and so something that **we spend our time on is making sure that the carriers we're working with have their own plan that they're working against.** There's some that are at the very beginning of their journey and just have one key customer that’s starting to ask these questions or offer them back their carbon footprint. Sometimes that's the starting point of these conversations. With other ones, they’re kind of already committed. They have their priorities and their annual goals, but having a customer that is keyed in where that's a priority for them, that creates a business case on their side. I think we have this really clear impact strategy and then with each partner, it's around just asking where does it line up? Are there any tensions? If so, how are we going to address those over time? But usually, when we're working with partners they're able to see the aligned opportunity and we're able to kind of focus in on that. ##### **And as you were saying at the start, everyone's very much aware of the problem anyway. So it's probably not just an issue of education, it’s more like “Hey, this is what we're doing and we need to get you on the same page’.** Exactly, and I feel like the biggest thing for us is what pace of change are we asking for? I think I'm often not needing to convince people that it matters, but by us having a strategy and consistently talking to partners about that strategy, what we're seeking to do is increase that pace because that needs to happen. **We're gonna hit inflection points on all of this where there’s a transition and you're not going to have a shipping company that's powered by fossil fuels in the future, right?** That won't work. But what is the point where we're making that transition? And can we make that transition fast enough to be maximally beneficial for people? ##### **And just bringing it right down to a small level, you’ve mentioned before a success story with The Print Bar. Can you explain that to us?** The Print Bar prints T-shirts in Australia and they are a Starshipit customer as well, just to show you the power partnership there between Sendle and Starshipit. Jared, the founder there, he really exemplifies some of the points that we've talked about in the past. He's a founder that cares about sustainability but also needs shipping to be cost effective and to be able to compete with what their customers expect in terms of reliability and service. They've been using Sendle for quite a while now, and their volume has grown to the point that just their savings alone through Sendle is over $6,000 a month. **So having $6,000 a month that they’re able to reinvest in their business has been huge.** They exemplify a lot of the potential in very easy day to day benefits that entrepreneurs are looking for, like saving time and money, how simple it is to use, and how they really like the integration with Starshipit. But then also some of this big picture stuff. Jared said that because Sendle’s doing the best job in the sustainability space, he doesn't have to worry about it as much. What we're really trying to do is to say, yeah, this stuff is kind of complicated, there are really kind of deep issues here and as an entrepreneur you can be making a difference on these big issues without losing as much sleep or staying up to date on all of the sustainability issues within shipping. We've got that covered for you. ##### **What would be your key points for other businesses that wanted to follow that example?** Something that we've talked about is lining up your sustainability goals with your business goals. So one, I think, is just looking at where are some of your business challenges? There's probably a sustainability challenge in that. Some of customers' biggest challenges are often [returns](https://starshipit.com/branded-returns.md). How do you minimize it for these eCommerce retail businesses? How you address that can also be a sustainability solution. Do you need to add more information, videos, things like that to your website? Could you partner with a nonprofit to have returned products directly go to them if you're unable to restock or resell? Finding a business problem and then saying ‘how can we apply sustainability within our solution?’ is the thinking I would encourage. Sustainability gives you this opportunity to communicate more to your customers. You're communicating. both your values and the decision making that you're doing. Each little decision when you're shipping to them like do you tell them that it's a carbon neutral shipping or do you give them options or just present the carbon savings to them so they can be a part of that solution. When they receive that package, are they opening it and it's covered with layers of bubble wrap when it's a sustainable product and those [values are misaligned](https://starshipit.com/blog-content/from-satisfied-to-delighted-elevating-the-customer-experience-for-growth.md). If that instead had shredded paper and other materials this is one level of **reinforcing the message of ‘hey, this business gets me, they're here to help me and I'd love to support them’.** That’s a great opportunity for building brand loyalty. Then to get a little existential about it, I would say the biggest thing for sustainability that you can do is to take that lens, think about what are the challenges and opportunities and apply that to the core of what you do. **With Sendle, the core of what we do addresses a small piece of the climate crisis and small piece of inequity.** Within the services or products that you offer, how could your business help address some pressing issue. Not just a problem in your customers’ lives - absolutely do that, that matters - but there's opportunity for any product or service to touch into what we really need collectively as humans. ##### ** I’m seeing this picture of retailers, and particularly eCommerce retailers, being in a unique position to actually have a big impact simply because they can partner with these different organisations that prioritise sustainability. If they're choosing a partner like Sendle they can help to build this chain of sustainability.** Exactly, and think about that with your banking partner, or your marketing partner with each kind of choice that you're already making to support your business, there's options there. What's really exciting is the world of better business has grown to the point where there are products and services that are basically just better products and services to support you. ##### ** I think you'll even start to see customers prioritising organisations that have that network as well. Sure it's important for you as a retailer, but I think even customers will be looking for those network effects.** Yes and before I joined Sendle, I was at B Lab, the nonprofit that certifies B Corporations, and that was a big part of my interest in working at Sendle. After working in the community for quite a while, I got to see those network effects just playing out constantly with businesses getting together to innovate on an issue and just straight up helping each other in ways that go against this zero-sum competitive mindset and other outdated business practices. ##### **What’s your advice for retailers, who want to make those moves but avoid just greenwashing?** I think the big thing to avoid greenwashing is to be very specific. If there are claims that you're making, tell that detailed story about it. Shoot a video that shows everything about your packaging and where you source it, because people are awesome and they're interested in the details. That's where you can avoid making these umbrella statements that don't quite capture where you're exactly at right now. For people starting their businesses, sometimes I meet people with really big ambitions, so they should be honest about where they’re at now. For example, on the side I have a flower business and where we’re at now is we have to source from wholesalers. Those aren't the most sustainable flowers. Someday, I would love to have a direct partnership with a farm. So we’re being honest by saying we source from wholesalers and we can't guarantee all of these specific features of our flowers, but we can say what we want to work towards in the future. **It’s similar to Sendle around how we're proud to be carbon neutral today, but we're working towards Net Zero.** Being honest about where you are today, but also where you’re trying to get to, I think, is one of the biggest pieces. This stuff is complicated. We’ve mentioned B Corps, there are certifications that are intentionally designed to kind of cut through what some of the common greenwashing claims are. Whatever certifications are most material to your business, you should seek out those. **Or when you're purchasing something for your business, let’s say it’s packaging, look into what sustainability certifications would be most relevant for that type of packaging and rely on those.** I think everyone's susceptible to the LinkedIn imposter syndrome, so I think my key takeaway would be. just make those small changes incrementally. Even one small supplier switch or even just a packaging choice can have a huge impact and it doesn’t need to be all done at once. ### Stay tuned for our next interview Veena’s insights into the way Sendle approaches sustainability challenges in the shipping industry are really helpful, as they emphasise the steps businesses can take to start on this journey themselves. As we talked about in our chat, the more businesses prioritise sustainability, the more likely we are to build a network where we’re all working towards the same outcomes. To future-proof your shipping today, learn more about how you can use [shipping automation](https://starshipit.com/blog-content/what-is-shipping-automation.md) with Starshipit to transform your business. ## Ready to start automating? ### Join the Starshipit mailing list Sign up to our mailing list to get updates from Starshipit. You'll receive our monthly newsletter, product updates, Starshipit tips and more. - [Sign up](https://info.starshipit.com/email-signup) ## https://starshipit.com/blog-content/five-reasons-to-implement-a-chatbot-that-improves-your-customers-ecommerce-experience # Five reasons to implement a chatbot that improves your customers' eCommerce experience Chatbots are a great way to save time and speed up customer enquiries. Here are five reasons to implement a chatbot to improve your customer experience. Canonical URL: https://starshipit.com/blog-content/five-reasons-to-implement-a-chatbot-that-improves-your-customers-ecommerce-experience **Summary:**_ A chatbot can improve eCommerce customer experience by giving personalised buying guidance, AI-driven recommendations, order support, return prevention prompts and faster answers after checkout. Connect chatbot responses with fulfilment and tracking data so customers get useful help, not generic replies._ People love shopping online, the use of eCommerce for shopping has grown exponentially. Getting to your website is easy and convenient. Still, visitors can abandon your site and be off to the next vendor instantly if they're not delighted in the experience you're delivering. Here are five tips on retaining and improving the shopping experience for your site visitors using a chatbot. Before we jump into the tips, let's briefly outline what a chatbot is and the different types. There are live chats where you talk with a live human agent using text, just like a messenger-type app or SMS.However, the real magic comes from automated chatbots using different levels of technology, including artificial intelligence; for this story, we are focusing on advanced chatbots, better known as Intelligent Virtual Assistants. The level of automation and AI can vary significantly from intelligent conversation routing to a system that can understand entire written sentences and even listen and transcribe human speech. If you're interested in all the levels of technical sophistication, we suggest that you read Haptik’s [blogs on Chatbots and eCommerce](https://www.haptik.ai/blog/tag/ecommerce-chatbot) Let's jump into our five top tips for implementing a chatbot to improve your customers' eCommerce experience. #### 1. Personalised Buying Guidance Move past having just a 'search' button on your website and equip your users to discover the right products faster with Conversational Commerce. A Conversational Commerce chatbot understands user requirements and preferences by asking users the right questions in the most conversational and non-intrusive way. - Share personalised recommendations based on pricing budget, color, type, and other preferences - Offer shopping guidance with tips and helpful information to help users to make the right choice - Instill confidence in the conversation by showcasing user validated reviews to strengthen purchase decision #### 2. Powerful AI-Driven Recommendations AI-driven, intent-based recommendation engines help you automatically match user requirements with your product catalog, descriptions, customer reviews, and other historical data to offer relevant buying guidance and increase conversions. - Automatically ingests your entire product catalog and shares custom recommendations - Offer quick & precise context switching & retention with tailored recommendations - Provide contextual spell-check module to combat spelling mistakes and deliver precise and accurate suggestions #### 3. Increase Average Order Value Based on what your customers generally purchase together, and which product combinations have been positively reviewed by users in the past, chatbots can suggest the right add-ons at the right time. This virtual assistant shopping helper increases average cart value and creates greater user delight. - Relevant & timely add-on suggestions like a wall mount for a TV purchase - Helpful tips drive repeat purchases & increase customer loyalty - Contextual recommendations based on past purchases and user reviews are optimised to find the ideal purchase while reducing returns (see return prevention) #### 4. Influence Buying Decision With Insights Understand the shopper's motive and concerns and share in-depth insight about what they're looking for. Conversational Commerce enables businesses to offer essential insights that will aid users in their purchase decision. - Seamlessly offer help in product-level queries, andstop offering products out of stock - Eliminate user indecision & accelerate checkout - Showcase smart infographics for better decision making #### 5. Order Management and Branded Tracking Pages To stay ahead of your competition, branded tracking pages can give you a competitive advantage by providing your customers with all the information they need to track down their order upon delivery. According to a Capgemini study, three quarters of consumers who are satisfied with a retailers last-mile journey will increase their spend on the next purchase by 12%. Providing chatbot services on branded tracking pages can improve overall customer experience, keeping your brand front-of-mind. - Offering a chatbot solution on tracking pages is extremely beneficial for customers as it can provide immediate assistance during the delivery experience - Allows them to edit their order details and track the status of their order via visual progress indicators - The last mile plays a significant role in building customer loyalty and increasingyour chance of repeat sales, so nurturing these customers can be an invaluable long-term strategy. #### Return Prevention An alarmingly large percentage of online purchases are returned; this dramatically cuts into profits if you offer free returns. If a shopper is conducting behavior that indicates a return is likely, eCommerce chatbots can preemptively intervene to prevent a return from ever happening. - If a person has added two of the same item in the cart in different sizes, a chatbot can intervene to help the person find the right size. This process can range from something as simple as a dress size to something as expensive as large screen TV. #### Bonus Tips (we couldn't resist, because you need to know) ##### Chatbots Can Be Trained To Become Better Over Time. AI Chatbots can learn from past conversations and become more intelligent over time. They can also provide insight into questions you may not realize your customers ask about products you don't carry, giving you insights into future stock items. By reviewing chat logs, queries, and comments, you may learn things customers wouldn't have shared with a live agent or via other means like emails or phone calls. ##### They Can Answer FAQs, Provide Information, And Help Solve Problems. Chatbots help to reduce the amount of work done by live agents. Your FAQ can now be a Q&A conversational experience instead of a "Go find it in our table of contents" nightmare. You can ingest your whole FAQ library and have it findable with simple natural language type questions, using everyday dialog. (And in numerous languages too.) ##### And Last But Not Least. Chatbots Can Run 24/7, On Holidays And Weekends. Whenever your prospects are shopping, you'll be there to assist them. For more chatbot tips, tricks, benefits, and best practices visit our eCommerce Chatbot focused blog at [Haptik.ai](https://www.haptik.ai/knowledge-center/ecommerce-chatbot-drive-sales-and-retention) ## Ready to start automating? ## https://starshipit.com/blog-content/four-common-ecommerce-challenges-starshipit-solves # Four ways to speed up your fulfilment processes with Starshipit Learn four way how Starshipit's advanced features can help you overcome your everyday eCommerce fulfilment challenges to get more order out the door. Canonical URL: https://starshipit.com/blog-content/four-common-ecommerce-challenges-starshipit-solves **Summary:**_ The fastest ways to speed up fulfilment processes are to remove manual label creation, connect courier workflows, improve delivery visibility and automate customer updates. Starshipit helps centralise those steps so teams can dispatch faster and reduce avoidable operational friction during busy periods._ The eCommerce industry has undergone exponential growth over the past couple of years. **Consumer expectations have increased in tandem with the rapid rise of online retail**. In fact, the quality of the post-purchase experience – from the moment of checkout to final delivery – is a dealbreaker or maker, for many customers when deciding whether or not to buy with a retailer again. As the last mile plays a significant role in the customers’ decision to repeat purchase, a poor delivery experience can have a long-term impact on business growth. However, there is a solution! Starshipit's award-winning eCommerce shipping and order fulfilment software is designed for businesses of all sizes worldwide. Whether it's dispatch, checkout, or post-purchase customer engagement, Starshipit's feature set automates every step of the fulfilment process. Enabling you to ship more products to more people since it does all the heavy lifting for you. **Continue reading to learn how Starshipit's advanced features can help you overcome your everyday fulfilment challenges.** ### Challenge 1: Managing orders and couriers from multiple platforms The days of logging into multiple platforms to manage your online orders and couriers should be long gone. But for retailers who are not using fulfilment management software like Starshipit, this continues to be a daily challenge. [** Starshipit integrates**](https://starshipit.com/integrations.md)** your eCommerce platforms, IMS, WMS, online marketplaces, accounting software, international and domestic couriers, and everything in between, into a single, easy-to-use dashboard.** From this dashboard you can, manage your online orders, print shipping labels, generate shipping documentation, autocorrect invalid addresses, select couriers based on automation rules, send shipping notifications [and more](https://starshipit.com/fulfilment-automation.md). Managing your orders from one streamlined place, reduces human error, increases customer loyalty, and ensures you can spend more time working on your business, not in it. Starshipit is a plug and play solution with minimal setup required. If you’re ready to stop logging into multiple platforms on the daily, [book a time to speak with one of our shipping experts](https://starshipit.com/contact-us.md) or start your [30-day free trial](https://starshipit.com/free-trial.md) (no credit card details required). [Learn how Bickford’s eCommerce store cut their handling time by 50%](https://starshipit.com/blog-content/bickfords-an-australian-heritage-brand-leads-in-ecommerce.md). ### Challenge 2: Time spent answering “where is my parcel” enquiries The 2022 consumer not only wants but expects to be kept informed at every step of the delivery journey. Retailers who receive “where is my parcel” queries have experienced firsthand the amount of hours this can take up each day answering support tickets. To reduce the number of missing parcel enquiries and to save your team hours a day, we recommend sending branded tracking pages and shipping notifications that update the customer at least three to five times during delivery. **Shipping notifications can be sent via SMS or email. **There are five touchpoints that you can personalise and notify your customer of their order status. 1. Printed/ packed 1. Picked-up 1. In transit 1. Out for delivery 1. Delivered You can also customise your own [branded tracking page](https://starshipit.com/blog-content/what-is-a-branded-tracking-page.md) instead of using a standard courier tracking link. Many of our customers include their logo, brand colours, links to social pages and content that redirects customers back to their website. - [Start FREE Trial](https://starshipit.com/free-trial.md) ### Challenge 3: Expensive parcel returns due to invalid addresses **Non-deliveries due to invalid addresses are a high cost to businesses,** both financially, in the time and resources needed to manage them, and the impact that they have on the customers’ shipping experience. Fortunately, Starshipit has a solution to fix this expensive challenge. Starshipit has a valuable feature that makes correcting invalid addresses as simple as one click, so customers will always get their orders, even if they entered their address details incorrectly. The process is as easy as filtering orders to show the incorrect addresses and hitting an auto-correct button. You can review the changes and update them in bulk. Auto-correction is an impressive time-saver, removing the need to look up addresses on third-party sites or contact customers to confirm. The validation ensures delays are minimised, and deliveries arrive where they're supposed to, every time. [Watch our quick tip video](https://www.youtube.com/watch?v=91OCRmpxM_Y) to see this feature in action. ### Challenge 4: Manually generating and printing shipping labels If you struggle with the time it takes to pack orders for your customers, it may be time to look at the different ways you can increase your capacity to send more parcels to more people. **Shipping automation software enables you to print ****[shipping labels](https://starshipit.com/blog-content/how-to-print-shipping-labels-for-parcels.md)**** at high speeds and high volumes to ensure demands are met.** With just one click, Starshipit generates shipping labels that you can print directly to your thermal printer or download as a PDF. You can choose to print them all at once, just a few, or just one at a time. If you use a barcode scanner, you can also scan your packing slip to automatically print the label. This means packages arrive in the time frame you promised, which in turn, means fewer calls and messages to customer care. ### Starshipit enables merchants to deliver exceptional customer shipping experiences Starshipit’s plug and play solution integrates with your eCommerce, inventory management software, and over 40 couriers. [Start a free 30-day trial](https://starshipit.com/free-trial.md) (No credit card details required) or [book a quick strategy call](https://starshipit.com/book-an-appointment.md). We'll talk about your current processes and where you could use automation to save time and money. ## Ready to start automating? ## https://starshipit.com/blog-content/from-satisfied-to-delighted-elevating-the-customer-experience-for-growth # From satisfied to delighted: Elevating the customer experience for growth Discover the secrets of exceptional customer experience (CX) and learn the value of authenticity, data-driven personalisation, and post-purchase strategies. Canonical URL: https://starshipit.com/blog-content/from-satisfied-to-delighted-elevating-the-customer-experience-for-growth **Summary:**_ Elevating customer experience means going beyond a successful delivery to create clearer, more reassuring post-purchase moments. Improve the journey with timely updates, useful support information and fulfilment workflows that make customers feel confident enough to buy again after every customer order._ There’s one hotel which stands as a beacon of customer excellence in the glimmering heart of London’s luxury hotel scene. For decades, this hotel has been internationally renowned for its dedication customer service. It shall remain nameless in this article! It’s also where I honed my passion for all things customer experience. Back before I moved to New Zealand, I was the Head of Events at this iconic 5-star hotel and had the privilege of orchestrating unforgettable moments for guests ranging from local royalty to international celebrities. Our stated mission was to “Leave no stone unturned” with a guest to staff ratio of 2:1, giving us the space to focus on personalisation and attention to detail. One memorable encounter was with the inimitable Anna Wintour, a regular guest whose penchant for Starbucks coffee was well-known to our staff. Before she could even utter a word, we would ensure her favorite brew was hand-delivered as she stepped out of the hotel for her next meeting. That’s customer experience. With the wealth of data at our fingertips now, the opportunities for crafting truly [memorable and personalised customer experiences](https://starshipit.com/blog-content/the-importance-of-post-purchase-upsells-on-your-customer-experience.md) – for all types of eCommerce businesses – are virtually limitless. ### Understanding customer experience (CX) What does CX mean? Customer experience (or “CX” as it’s typically referred to) covers everything you do in the pursuit of putting customers first, managing their journeys, touchpoints and serving their needs. Even if we might struggle to write it down, most of us have an intuitive sense of what separates a good CX from a bad CX. Think about your most recent order from a cafe. Were the staff members attentive? If you’re a regular to that particular location, do they greet you by name? Taking a step back, is the store designed intuitively? If you have a problem, is it resolved or is someone sent to help you? Everything – from the first “Hello” as you walk through the door to the way the seating is arranged – falls under the broad umbrella of the customer experience. It all matters, it all has an impact. To give you some data to chew on, recently [we ran a survey with our customers](https://starshipit.com/blog-content/evolving-expectations-ecommerce-report.md), asking them about their priorities for 2023. While we primarily got a lot of information about the post-purchase experience, one thing that stood out was a near-universal desire to focus on improving the CX this year. ### The customer expectation train is leaving the station – are you onboard? Customer habits are changing. Today, people are looking for companies they can relate to. Providing an authentic experience will make your brand more relatable. Authenticity is "Being true to your own personality, values, and spirit, regardless of the pressure that you're under to act otherwise. Authenticity is being honest with yourself and with others and taking responsibility for your mistakes". For eCommerce businesses, this basically means those that build authentic customer experiences will create loyal, repeat customers. If you’re wondering why this matters so much now, Adore Beauty recently reported that returning customers contributed [79%](https://insideretail.com.au/business/returning-customers-drive-adore-beautys-revenue-during-first-half-202302) of all revenue in 2022. The numbers can’t be ignored. ### It’s not about how they find you, but about why they keep coming back People don’t make a purchase from your online store because of your customer experience – they come because of referrals, marketing or maybe you were just the cheapest option. CX is the reason they come back – so if you don’t get it right, chances are you won’t see them again. Let’s look at Gen Z. The data shows they live online, predominantly on YouTube. Nearly half of this generation research products they’re interested in YouTube, followed by Instagram, Snapchat and TikTok. These touchpoints are how they’ll find you – but again, not what will keep them coming back. **So how do you get customers to come back?** I mentioned at the start how I’d relocated from the UK to New Zealand. There's a bit more to this tale – I actually moved to rural New Zealand. As you can probably imagine, this makes popping out to pick up household items a tad tricky. Luckily, we’ve got online shopping. Anyway. I bought a small pack of tea towels online (not the most exciting purchase of my life), and they were promptly dispatched and arrived three weeks later. Not in a small package that might just squeeze into my letter box, but in a box the size of a microwave. What’s more, this online retailer only bothered to send me one delivery notification throughout the shipping process, so I was totally in the dark as to when this giant package would arrive. Now I was a loyal customer of this company for many years, but the ridiculous box just didn’t align with my personal values around [sustainability](https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable.md). I felt immensely guilty that the company had air freighted this box to my house, and I’d have to dispose of it to boot! Needless to say, I won’t be supporting them again! It’s no wonder one study found [32%](https://www.cm.com/blog/avoid-losing-one-third-of-your-customers-in-one-day/#:~:text=According%20to%20PwC%27s%20Future%20of,away%20after%20two%20bad%20experiences.) of customers will walk away from a brand after only one unpleasant encounter. If you can build an authentic CX aligned to the values of your customer, you’ll retain them for the long term. ### Why authenticity matters Authenticity is understanding your customers and what they value – and it’s the key to customer retention. While the picture will look a little different depending on the business and industry you’re involved in, we can get a good idea of what the different generations value, which in turn can help us to plan our focus accordingly. Millennials currently represent the largest group of consumers, with Baby Boomers still retaining the largest share of buying power – but Gen Z is on the rise. [Bloomberg](https://www.bloomberg.com/news/articles/2021-11-17/gen-z-has-360-billion-to-spend-trick-is-getting-them-to-buy) found that Gen Z now commands US$360 billion in disposable income, a figure that’s set to climb as more enter the workforce. **And what do they care about?** Well, Gen Z is values driven. They gravitate to brands that hold similar values to their own. And coming up, Gen Alpha (born between 2010 and 2025) are set to have an absolute focus on authentic corporate social responsibility. They’ll also be firmly digital first. If you’re targeting these generations, you’ll need to be authentic in your experiences. People expect authentic personalisation and consumers know how to spot corporate nonsense. Being authentic requires knowing your customers and what they value. Thankfully, the [data](https://starshipit.com/blog-content/5-ways-to-use-your-shipping-data.md) to gain this understanding is already at our fingertips. ### Knowing your customer journey It’s not a buzzword term – the customer journey is real. It's also quite simple to map out your own customer journey using your data, at which point you can identify the right points to add personalisation, surprise and delight your customers, or simply improve your customer experience. You can also identify any detractors and put policies and systems in place to make improvements. I think you can broadly break up the customer journey into three different areas – at least for retail and eCommerce. I find that a lot of online retailers drop the ball during the final stage – [post-purchase](https://starshipit.com/blog-content/post-purchase-tips-ecommerce.md). When they really should be finishing the journey on a high, many end up fumbling and leaving customers in the dark with communications or just bad delivery experiences in general. So, what does success look like? ### 3 examples of companies that get the post-purchase experience right ### Mecca [Mecca](https://www.meccabeauty.co.nz/) has crafted experiences that delight their customers and give them reasons to keep coming back. Using technology, they've connected their online store and in-store records for a 360-degree view of the customer, which means they’ll recognise the customer at any point in their journey and cater to their individual needs and preferences. Mecca has been so focused on customer experience they’ve also changed their team structure to be less channel-focused and more journey-focused. One example of their customer experience is their change of mind returns policy. You can return a product within 90 days of purchase. They've assessed the lifetime value against the value of the product being returned. This is particularly important as Shopify recently reported that [95%](https://www.shopify.com/nz/retail/retail-returns-exchanges) of shoppers will make a repeat purchase if the returns process is smooth. ### Allbirds [Allbirds](https://www.allbirds.co.nz/) is a brand built around an image of sustainability. They’ve also carefully cultivated a customer-first image which translates right through to their post-purchase experience. At Allbirds, warehouse teams have very specific instructions on how to package orders containing multiple items. For example, one pair of sneakers and two t-shirts would need to be packed in a specific way to ensure the items arrive safely. This care also flows through to the customer’s unboxing experience. For Allbirds, quality control in the warehouse during the picking and packing process drives great CX. ### EB Games Lastly, there’s [EB Games](https://www.ebgames.co.nz/). Gamers hanging out for the latest release of a game can have products shipped directly from a store to their house using Uber same-day delivery, cutting down the usual delivery time. It’s a great fit for customers who have been eagerly awaiting a game release as they can get it sent within a matter of hours – or even less! Looked at another way: Doing something as simple as offering same-day shipping or even just a hassle-free refunds process could be enough to elevate your business above the competition. Your most loyal customers are also your most profitable, and with every repeat order customers become less costly to serve. Over time, as the loyalty life cycle plays out, loyal customers become business builders: buying more, paying premium prices, and bringing in new customers through referrals. We can boil everything here down into one simple statement: By delivering a great customer experience you will be protecting your profitability. ### My dual lens: A customer POV and focusing on shipping experience If you’ve read this far and either don’t know who I am or [haven’t looked me up on LinkedIn](https://www.linkedin.com/in/abigailbennett2/), I’m the COO of Starshipit. It’s not a pitch – I’ve just got a unique perspective. I’m both a customer and someone who focuses on the post-purchase experience. It still amazes me that companies continue to get it wrong and customers still need to ask “Where’s my parcel?”. Logistics and supply chain challenges aren't going away any time soon. The disruption from COVID pandemic will reverberate for quite some time, not to mention the other routine disruptions that equally impossible to predict (think freak weather events, strikes and the like). If we just take these two events as an example, two actions you could take as a business to both deliver a better customer experience and create a more resilient shipping operation would be: - **Keep customers informed** through the delivery experience with [tracking and notifications](https://starshipit.com/blog-content/examples-of-branded-tracking-pages-emails.md) at all important delivery stages. - **Use multiple couriers**, playing to their strengths by using them for different types of orders and delivery speed requirements, and securing your ability to get orders out in the event one courier goes down. This is a great way to scale up your shipping options for customers (and increase customer satisfaction). [Multi-courier](https://starshipit.com/blog-content/what-is-a-multi-courier-strategy.md) also drives cart conversion – 50% of shoppers say they’ve had abandoned a shopping cart when the delivery choices were either unsatisfactory or didn’t meet their needs. Both of these actions can be easily accomplished using shipping automation, and many businesses already do (including some of the ones I mentioned earlier in this article). At Starshipit, we recently helped activewear retailer [Lorna Jane](https://starshipit.com/blog-content/how-to-scale-a-successful-ecommerce-business-with-lorna-jane.md) roll out a ship from store model at over 100 stores in Australia and New Zealand. Ship from store means Lorna Jane can save on shipping costs. Instead of having to ship products from distribution centres, they can ship orders from the store closest to the customer! The model works well to elevate the customer experience, as customers can typically get their orders faster too. ### Wrap up The lessons I've gleaned from my time in London’s luxury hotel scene continue to guide my perspective on what constitutes a truly exceptional CX. Even though I’m no longer fetching Starbucks for Anna Wintour, the principles remain the same. As we've explored throughout this article, understanding your customers, embracing authenticity, and leveraging data are all crucial components of a thriving CX strategy. What’s more, the shift in customer habits and expectations (across generations) demands that businesses adapt and innovate to foster long-lasting loyalty. By examining the customer journey and focusing on the post-purchase experience, businesses like Mecca, Allbirds, and EB Games have demonstrated the potential of delivering customer satisfaction and, in turn, protecting profitability. Through shipping automation and multi-courier strategies, businesses can further refine their CX, ensuring that customers remain informed – and engaged. Remember that your most loyal customers are your most profitable ones. By consistently delivering an authentic and personalised customer experience, you not only invite them to return but also inspire them to become brand ambassadors, driving growth and success for your business. If you’re looking for some more interesting reading, [check out our free report “Evolving Expectations”](https://info.starshipit.com/evolving-expectations-report-2023). ## Ready to start automating? ## https://starshipit.com/blog-content/from-shelves-to-algorithms-navigating-the-future-of-inventory-management # From shelves to algorithms: Navigating the future of inventory management Learn about the future of inventory management in this interview with Andrew Gholizadeh, covering everything from how businesses are evolving to AI - and more. Canonical URL: https://starshipit.com/blog-content/from-shelves-to-algorithms-navigating-the-future-of-inventory-management **Summary:**_ The future of inventory management is moving toward better data, automation and forecasting so teams can see what stock is available and where it should move next. Connect inventory decisions to fulfilment workflows so orders are picked accurately and customers receive clearer promises._ ### Welcome to the future of shipping **The real future of shipping is an exclusive series hosted by Starshipit and involving global experts.** From AI-driven personalisation to delivery innovations and widespread [sustainability initiatives](https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable.md), there’s no shortage of trends to stay up to date on. Check out the other articles [right here on our blog](https://starshipit.com/blog.md). For retailers– especially those in growth mode – inventory management is a process of near-constant refinement and tweaking. From overcoming inefficiencies to dealing with overstocks and keeping up with changing customer demands, there’s a reason many eventually turn to smart, automated solutions. [Andrew Gholizadeh](https://www.linkedin.com/in/andrewgz/) is something of an expert when it comes to inventory management, lending his expertise to retailers at [Cin7](https://support.starshipit.com/hc/en-us/articles/360001594575-Cin7-Integration) as a senior partner manager. It’s a role that exposes him to a lot of different customers and the unique problems they’re trying to solve. We sat down with Andrew for an interview to learn more about the future of inventory management – and what lessons retailers can learn today. ##### **Andrew, thanks so much for doing this interview. To start,from your perspective in inventory management, what sort of technologies do you see as having the biggest impact on eCommerce and retailers more generally in the near future?** So, from an [inventory management](https://starshipit.com/blog-content/how-an-inventory-management-system-can-help-you-grow-your-business.md) perspective, one of the things that's going to have probably the biggest impact is transitioning from a scattered ecosystem to a more connected ecosystem. In practice, this means an integrated world with the use of tools like AI to really bring together all the separate tech stacks that companies have built. An average company, in our ecosystem, has roughly about five to seven different technologies that they're using. Using Starshipit and Cin7 as an example; these are platforms which need to be well integrated and connected. One of the things that's going to set companies apart in the future is those that can get their tech stack well integrated, well connected and with an overlay of intelligence. ##### **Do you see that as being a new category of products to bring these things together? When you mention tools like AI, for example?** It's definitely going to become the new trend because for so long it was digitisation that was at the forefront. Now that we’re pretty much done with digitisation, it’s become "Okay, let's re-engineer your business with a defined tech stack in mind”. Post-digitisation, businesses had all these random digital tools in place, but one of them really worked together. I think the next phase is going to be all about saying “Well, how well are these tech stacks [actually communicating](https://starshipit.com/api.md)? How are they working together? Are any of them causing a bottleneck?”. We’ll also be looking at the level of intelligence going from one app to another so that businesses can really get that holistic view. Eventually (future state) I think you’ll have this tech stack and you're going to have a single dashboard to be able to look into and see how everything’s performing from your shipping logistics all the way to your purchasing. ##### ** You’ve mentioned AI, obviously a hot topic right now. Beyond that holistic view you’ve mentioned, do you see AI having a role to play in inventory management specifically?** We're actually in the process of incorporating some AI tools into our own platform as we speak! I think what AI is really going to do is allow business owners to identify problems and be able to come up with a solution on how to rectify those problems quickly. Shopify has recently unveiled a new AI platform designed to do just that. At the moment, one of the biggest problems I see from an inventory management perspective is that a problem starts small, but it gets buried. Suddenly, it’s a big issue down the line. AI will help prevent these problems from happening and keep data integrity and data hygiene at an all-time high. Expect to see a lot of this become quite automated. AI will also really have a big impact on basic tasks between systems. So, if there's a limitation between two platforms in terms of connectiveness, an AI tool could help to remove that limitation. For example, if the one tool is connected to multiple applications, the AI could say “Hey, this data doesn't flow”. Then, it could create that link. This is actually what we've seen demoed a couple of times. ##### ** In terms of inventory accuracy and the role hardware plays, I think people for a long time have talked about the internet of things and terms like that. What’s your view?** So Starshipit and the other shipping platforms are really good at managing all the packing and label printing. But there's the whole other side inventory management, which is bin management, picking zones etc. What we're seeing is that warehouses are now becoming smart warehouses. They’re utilising different technologies. They’re adopting things like QR codes and RFIDs to really help with the accuracy and flow of stock in their warehouse. This is digitisation of the warehouse, because what's happened is most businesses have to first nail selling their selling goods. They get the eCommerce really dialed in. Then it's like, “OK, I need to send the stock out effectively”. At this point, they typically turn to a solution like Starshipit who will come in and help them with that fulfillment. Then as they grow and maybe adopt multi-location, eventually have hundreds of tens of thousands of SKUs, they'll need something to manage all the back end for them. It’s making the warehouse smarter and going back to the drawing board saying, “Hey, now I have this beautiful web experience, my shipping is running smoothly. How can I make sure this also extends to my physical warehouse?”. It’s also about engineering workflows in a specific warehouse. You’ve just moved to a new warehouse. How do you actually lay it all out? This is where sometimes our systems can help, of course, but we see a lot of need for digital experts. So expert consultants that are really familiar with these cloud technologies and these cloud tools to help them actually now go and engineer the warehouse. ##### ** Do you think that's something technology can solve in any way? Or do you think people are still going to need to bring in a human expert to actually physically go in and lay out this warehouse and then match it back to the systems?** I think it's going to come down to what level of investment makes sense, and it really depends on the size of the company. But I think the beauty of it is that once companies hit a certain size, they actually have the ability now to make that decision. Advancing technology is allowing them to actually make that decision. I think previously that decision wouldn't even be on the table because there was no way for them to get access to it unless they became an enterprise company. What's happening now is that many of those options for enterprise companies are now available for small businesses. ##### **Now we’re out of the “pandemic years”, an understandably turbulent time for businesses. How has that changed the uptake of the kinds of technologies we’re talking about here?** You know even before COVID, I think most business owners were somewhat scared to introduce new technologies because there was a wall of resistance from the actual workforce – from the warehouse staff. But now since COVID has come and forced digitisation and people have tried new things (whether at work or at home), the general aversion to new technology has come down a lot. People are a lot more receptive to using new technologies. Now, it's a bit easier when someone comes in with a plan to move everything from printing manually to printing directly from a PDA device. It's just a smoother transition. ##### ** Do these lower barriers to entry make the prospect of implementing services like same day delivery, on demand delivery and ship from store easier?** Yeah, I think that's true for sure. It’s also worth talking about how various offerings like ship from store transition from unique selling points to the norm. Some time ago, if you just offered online shipping, your sales would go through the roof. Then it became a norm. After that, the next trend was same day shipping. As soon as you were the first person to offer same day shipping in your space, your sales went through the roof. Now we’ve seen the same with self-service returns. Offer that, and your sales go through the roof. But now it's starting to become expected, right? It's become a new norm to be able to pick up in store, pick up from a location, do the same day delivery. And it's become a must-have for retailers because it’s set a new customer behavior. ##### ** Thinking about predictive algorithms, data analytics and demand forecasting, how do you see retailers using these tools to better predict their inventory needs?** With intelligence and on demand planning, it really comes down to the realisation that there's two things that happen with stock that drives this. One is that stock sitting in your warehouse is cash that's not sitting in your bank account. This reduces your ability to grow. But most importantly, it also hinders your ability to pivot if something happens. If you have $10 million of stock sitting in your warehouse and you have $4-5 million turning over nicely, you have $10 million that's sitting there that should be cash in your bank account. It's really become a must to forecast and buy stock that's relevant. The other side is that there’s a catalysation impact when you discount. Let’s say I'm a cheese seller and I sell blue cheese, red cheese and white cheese, and my blue cheese and white cheese sell like hotcakes, but my red cheese doesn't, I say “OK, I'm need to get rid of all this red cheese”. So, I discount it by 60%. Then, when the buyer comes back to the online store, they want to get blue cheese and white cheese. But this time, they see that red cheese is on sale, so they switch and buy that. Now I’ve solved my red cheese problem, but I have a supply of blue and white cheese to deal with. There’s a question of how you strategically position, bundle or discount certain products without impacting the sales of your other products. That is a huge aspect of really good intelligence when it comes to demand forecasting and something that not a lot of businesses get right without the help of really strong data from systems. The ones that get it right are the ones that have really good systems in place. A smarter system have the intelligence to flag to me that, “Hey, every time the red cheese goes on sale, no blue and white cheese gets sold”. This may seem relatively straightforward when we’re talking about three cheeses, but it’s an impossible task when you have six thousand SKUs. That’s where the intelligence becomes really important. ##### ** Do you have any final thoughts on the future of inventory management?** It’s my view that we’re starting to see the dawn of a new category of eCommerce business – one that’s essentially been able to skip the digitisation process and build their entire operation from day one using digital platforms. These are the companies that started 8, maybe 10 years ago with Shopify, they then added Starshipit, Cin7 and whatever other tools they deemed necessary at the time. Then, in the years since, they’ve added new tools, ripped old ones out and continuously refined and optimised. When appropriate, they’ll also introduce entirely new types of tools (like demand planning tools, for example). Their entire business was actually established on modernization from day one. We've seen in our data internally that these businesses on average are growing around 20 to 30 percent year on year for the last seven, eight years and it's been nonstop. These same companies will be the ones seizing on the next wave of technology, really seeking out AI-powered tools and systems and implementing them if they see the benefit. These are the businesses that will continue to thrive, in my view. ##### **Thank you so much for your time, Andrew.** ### Wrap up And that concludes our interview with Andrew Gholizadeh. If his final words are anything to go by, it’s clear that those retailers who [understand the benefits of new systems](https://starshipit.com/blog-content/what-is-shipping-automation.md) – especially systems that are able to talk to each other – will be in the best position both for growth and weathering any future storms. To future-proof your shipping today, learn more about how you can use shipping automation with Starshipit to transform your business. ### Join the Starshipit mailing list Sign up to our mailing list to get updates from Starshipit. You'll receive our monthly newsletter, product updates, Starshipit tips and more. - [Sign up](https://info.starshipit.com/email-signup) ## Ready to start automating? ## https://starshipit.com/blog-content/frozen-food-shipping # Frozen food shipping: Can you ship frozen food internationally? Learn how to ship frozen food with tips on packaging, customs, carrier selection and tools to streamline every order. Canonical URL: https://starshipit.com/blog-content/frozen-food-shipping **Summary:**_ Frozen food can be shipped internationally only when the destination, courier and cold-chain requirements allow it. Use insulated packaging, the right refrigerant, customs documentation and real-time tracking so products stay safe and customers understand delivery timing for each shipment you send._ Have you been wondering, **“how do you ship frozen food?”** Shipping frozen food is one of the most rewarding but complex areas of logistics. **Frozen meals, seafood, and meats are in high demand worldwide**, yet transporting them safely across borders **requires far more planning than standard consumer products.** The challenge lies in** keeping items below freezing at every step,** from initial packaging all the way through to delivery at the customer’s door.** Any break in that process can result in spoilage**, wasted inventory, or disappointed buyers. For retailers and food businesses, this presents a great opportunity: **with the right cold-chain setup,** it’s entirely possible to [ship frozen food both domestically and internationally](https://starshipit.com/international-shipping.md) while still protecting quality. ### Table of contents - ​**Can you ship frozen food?** - **​How to ship frozen food** - Packaging frozen food for shipping - ​Choosing refrigerants: dry ice or gel packs - ​Provide customs documentation for international shipping - Maintain the cold chain in transit - Keep customers in the loop with real-time delivery updates - **​****Which carriers ship frozen food?** - ​Frozen food shipping with DHL - ​​Frozen food shipping with FedEx - ​Frozen food shipping with UPS - **​Retailer spotlight** – St. Jean’s Cannery & Smokehouse - **​****Next steps:** Keeping frozen food cold from oven to doorstep ### Can you ship frozen food? Yes,** frozen food can be shipped successfully,** but it requires **strict adherence to cold-chain protocols.** Every shipment needs to be handled with the expectation that products **stay below freezing** from the moment they leave the packer until they reach the customer. That **requirement is non-negotiabl**e, as temperature fluctuations quickly compromise both safety and quality. Both **regulators and carriers have placed frozen shipments in their own highly controlled category**. According to DHL, [packaging must be compliant](https://www.dhl.com/discover/en-global/logistics-advice/import-export-advice/how-to-ship-food) with food transport standards, temperatures must remain consistent throughout transit, and **every order requires detailed documentation.** Without those measures in place, the risks are immediate: **shipments can spoil, face rejection at borders,** or **even be destroyed by authorities.** On top of that, **delays caused by incorrect paperwork** or **frozen food shipping packaging failures** are costly and** can damage a brand’s reputation** with customers who expect reliable delivery. For businesses looking to serve international markets, **compliance is less about red tape and more about protecting the integrity of the product **and the trust of the consumer. The good news is that when companies adopt **the right packaging, refrigerants,** and **paperwork processes,** shipping frozen food becomes not just possible but **profitable**, with satisfied customers receiving products in the same condition they were when they left the warehouse. ### How to ship frozen food If you’re wondering **how to ship frozen food overseas properly,** it’s all about **maintaining an unbroken cold chain** from origin to doorstep. **Every stage matters,** and the process involves far more than simply adding ice to packing boxes. ### Packaging frozen food for shipping Let’s start with [how to package frozen food for shipping](https://www.fedex.com/en-us/shipping/how-to-ship-perishables.html). The right packaging creates the foundation for **safe frozen food delivery.** Insulation must be strong enough to resist external heat during the journey. **Foam coolers, insulated liners,** or **fibreboard barriers** are widely used because they provide a consistent buffer for items. Many businesses take it a step further by **double-boxing,** placing an insulated container inside a sturdy outer carton for added protection against impacts or temperature fluctuations. **Sealing is equally important.** Vacuum-sealed or tightly wrapped items **protect against leaks, air exposure, **and **freezer burn. **Each product should be in a **leak-proof bag,** reducing the risk of cross-contamination if condensation occurs. Once packed, the outer carton must be taped with strong, water-resistant tape along every seam to guard against tampering or accidental openings. **When dry ice is used, **remember that safe handling practices** require proper venting.** Dry ice releases carbon dioxide gas as it sublimates, so containers can’t be fully airtight; **a vented lid or small punched holes prevent dangerous pressure buildup.** Taken together,** insulation, sealing, and venting **give your shipment the best chance of **staying frozen from end to end.** ### Choosing refrigerants: dry ice or gel packs Temperature control inside the frozen food shipping boxes depends on refrigerants. **Dry ice is the most powerful option for frozen items.** At **–78.5°C**, it keeps meat, seafood, or ice cream** frozen solid throughout transport;** however, it’s classified as a [Class 9 dangerous good for air shipping](https://www.faa.gov/hazmat/what_is_hazmat). Carriers often **cap quantities at 2.5 to 5.5 kg per package**, and[ IATA Packing Instruction 954](https://dess.uccs.edu/sites/g/files/kjihxj1296/files/inline-files/IATA_pack_instr_954.pdf) sets strict rules on how it must be handled. All labels reading **“Dry Ice” **or **“Carbon Dioxide Solid” **with the **exact weight in kilograms are mandatory.** **Gel packs are an alternative **that avoids hazardous goods restrictions, plus they’re** simple to prepare, safe to handle,** and work well for goods that need to stay cold or partially frozen. The trade-off is that gel packs **rarely achieve the deep-freezing power of dry ice,** but they’re also heavier and** may leak liquid** if the seal breaks. Many shippers **combine the two: **dry ice keeps items frozen, while gel packs extend cooling after the dry ice sublimates or help prevent certain foods from freezing too hard. Deciding between dry ice, gel packs, or a combination **depends on product type, shipment distance, **and **expected transit duration.** A short domestic delivery may only require gel packs, while an international shipment of frozen meat almost always calls for dry ice plus supplemental gel packs. ### Provide customs documentation for international shipping Sending frozen food across borders introduces **additional compliance layers. **When it comes to** how to ship cold food,** a standard set of documents includes a **commercial invoice, packing list, **and** bill of lading or air waybill.** For** animal-based products**, many countries **require government-issued health certificates.** Without these, shipments may be **delayed or rejected.** **Regional rules vary considerably.** In the **European Union,** frozen food of animal origin **must pass veterinary inspections** at approved border control posts. In the **United States,** the Food and Drug Administration requires [prior notice of food shipments](https://www.fda.gov/industry/fda-import-process/prior-notice-imported-foods), [facility registration under the Food Safety Modernization Act](https://www.fda.gov/food/guidance-regulation-food-and-dietary-supplements/registration-food-facilities-and-other-submissions), and compliance with [labelling laws](https://www.fda.gov/files/food/published/Food-Labeling-Guide-%28PDF%29.pdf). **Australia and New Zealand **enforce some of the [strictest biosecurity measures in the world](https://www.agriculture.gov.au/biosecurity-trade/policy/australia), demanding accurate labelling of ingredients and clear “Keep Frozen” or “Perishable – Frozen Food” markings. **Labels must also account for refrigerants.** Packages containing dry ice must carry hazard warnings such as “Contains Dry Ice (Carbon Dioxide Solid), X kg.” Any missing documentation often results in **goods being held idle in customs** warehouses, where temperatures are uncontrolled. **Working with a customs broker** or consulting your **carrier’s guidelines **reduces the chance of these costly **disruptions.** ### Maintain the cold chain in transit When it comes to **shipping frozen food packaging**, even with strong packaging and the right refrigerants,** transit planning is essential**. Frozen items are** best dispatched early in the week.** Sending shipments Monday through Wednesday **avoids the risk of packages sitting in depots over the weekend**, where they may thaw. Some retailers may be wondering **how to ship cold food overnight. **For small parcels,** overnight or two-day **services provide the best balance of **speed and product safety.** Larger commercial shipments can benefit from** refrigerated trucks or cold chain freight services**, while **small-package retailers** should assume that the** frozen food packaging** for shipping **will handle the majority of the work.** **Monitoring adds another layer of confidence.** Carriers provide tracking updates, but temperature-sensitive shipments **benefit from data loggers inside the insulated shipping boxes** for frozen food. Some loggers simply record data for later review, while **advanced GPS-enabled options transmit real-time temperature and location updates, **as used by companies like **HelloFresh. **These devices give you **proof that the product stayed within safe temperature ranges,** which is especially valuable when dealing with high-value or perishable goods. **Contingency planning also matters,** so refrigerants should be **packed to last 24 to 48 hours beyond the expected delivery **window to cover unexpected delays. Weather events, customs checks, or operational hiccups can add time, and a little **extra dry ice or additional gel packs** can make the difference between a **safe delivery and a spoiled shipment.** ### Keep customers in the loop with real-time delivery updates **Frozen food delivery doesn’t end when a package leaves your facility. **Customers need to know when their order is arriving so they can **quickly transfer it to a freezer.** Sharing** tracking links, SMS updates, or email alerts **reduces **the risk of packages sitting unattended** on porches or in mailrooms. **Proactive communication** also helps **reduce pressure on your support team.** Customers who can see live updates are far less likely to contact you with **“Where is my order?” questions.** That translates into time saved and a smoother customer experience. **Starshipit tip:** [Branded tracking pages](https://starshipit.com/branded-tracking-page.md) and** automated notifications** make delivery communication seamless. Instead of relying on **generic carrier updates,** you can send **personalised messages **that remind customers that a frozen order is on the way while **reinforcing your brand** at the same time. ### Get the Food & Beverage shipping guide **Start shipping frozen food with confidence** by downloading the _Food and Beverage Shipping guide_. Learn **proven strategies** to boost checkout conversion, keep customers informed, and stay compliant **using shipping automation.** - [Download your copy now](https://info.starshipit.com/food-beverage-ebook) ### Which carriers ship frozen food? Not every carrier provides services for **frozen shipments,** yet the **largest international players **do offer solutions** under strict conditions.** **DHL, FedEx, and UPS** each have established programmes in place for **handling frozen products,** though their requirements vary and can change over time. **Businesses need to confirm the latest carrier rules** before sending shipments to avoid **delays or refusals.** ### Frozen food shipping with DHL [DHL](https://starshipit.com/dhl-express.md) **supports frozen shipments** through its **Thermo Packaging kits **and [Cold Chain services](https://lot.dhl.com/glossary/cold-chain/), which are designed to **maintain temperatures ranging from –30°C to +30°C. **For **smaller parcels, **DHL Express **allows the use of dry ice,** provided that packages carry the correct **hazard label **and the dry ice weight **does not exceed 2.5 kg **for standard air express. **Documentation is a central part of the process, **as DHL requires** permits, health certificates, and any other paperwork **demanded by the destination country. Retailers often choose DHL for **international frozen shipments due to its extensive global reach** and expertise in handling **time-sensitive deliveries**. ### Frozen food shipping with FedEx [FedEx](https://starshipit.com/fedex-shipping.md) is well-known for its** support of perishable shipping **and **accepts frozen food packages that use dry ice**, within limits of** 5.5 lbs (2.5 kg)** without a special contract. If you’re curious about how to ship frozen food overnight, the company advises retailers to use** Priority Overnight or 2Day services for frozen goods, **since faster transit reduces the risk of thawing. FedEx also **offers value-added solutions** such as **SenseAware**, which provides **real-time sensor data on temperature, location, **and** handling,** and Cold Chain Centers,** **where packages can be stored in** climate-controlled facilities** if delays occur. These services are particularly valuable for businesses that need **greater visibility** and **peace of mind** when sending temperature-sensitive products. ### Frozen food shipping with UPS [UPS](https://starshipit.com/ups-shipping-software.md) accepts frozen shipments packaged with dry ice, typically up to about 5 lbs per parcel, though international shipments often require an[ International Special Commodities (ISC) contract](https://starshipit.com/shipping-food-drinks.md). Retailers working with UPS can access the company’s [Temperature True® services](https://www.ups.com/assets/resources/media/en_US/temperature_true_sales_sheet_med_400.pdf), which cover** frozen and ultra-frozen ranges **and **provide specialised handling**. Many **meal kit providers rely on UPS Next Day Air® **to deliver frozen products **quickly to customers **across the United States. While UPS** places responsibility on the shipper to package goods properly,** its network and temperature-focused services make it a** strong option **for retailers needing to **ship frozen food consistently.** ### Retailer spotlight – St. Jean’s Cannery & Smokehouse **St. Jean’s Cannery & Smokehouse, **based in Canada, has** built a reputation on premium seafood** that reaches far beyond North America. The company [openly shares its approach to seafood shipping](https://stjeans.com/international-customers/?srsltid=AfmBOorqm3B8DmgyHF2afP56G6fpnZOXi2UcwehC26LlEJoItxdPoZyj), with destinations ranging from the **United States to Hong Kong, South Korea, Singapore, Japan, **and a broad list of** European Union markets.** Customers in Europe, for example, receive shipments** consolidated into batches of 15–20 orders,** flown to **Frankfurt for customs clearance,** and then **couriered overnight to a business address.** **Australia **and** New Zealand **are handled differently: **import permits must be arranged by the consignee,** and orders are **picked up directly from the nearest international airport after clearance.** For** direct-to-consumer orders in Canada and the United States**, St. Jean’s follows a straightforward but **effective cold-pack system.** Frozen seafood is **vacuum-sealed,** placed in a **styrofoam cooler,** and packed with **gel packs **before being **overboxed in corrugated cardboard.** What stands out in St. Jean’s international model is the emphasis on **compliance and timing.** Shipments to the **EU include a Canadian government export health certificate,** with associated fees included in the quoted rate. For **Australia **and** New Zealand, **customers must obtain the **required import permits prior to shipping,** and clearance is managed upon arrival. Their public guidance makes it clear that **incomplete paperwork can lead to delays or even product loss,** reinforcing the importance of documentation and advance coordination in protecting perishable shipments. Retailers aiming to replicate this model can** automate the paperwork **and **customer experience **much more easily than they think. Starshipit can[ automatically attach health certificates and import documents to shipments](https://support.starshipit.com/hc/en-us/articles/4407149410703-How-to-add-additional-shipping-documentation-to-orders-Document-Manager), display destination-specific requirements during label printing, and activate branded tracking pages immediately after an order is processed. Orders can be **routed to appropriate carriers** and days of the week to avoid weekend delays, while** EU-bound or airport-pickup orders can be flagged for additional steps.** Taken together, this approach **mirrors the St. Jean’s playbook at scale, **helping other businesses **expand internationally without sacrificing compliance or customer trust.** ### Next steps: Keeping frozen food cold from oven to doorstep **Shipping frozen food successfully requires careful preparation,** but the **rewards are well worth the effort. **Businesses that **commit to strong processes are able to reach new markets** and deliver products with confidence. **Customer communication ties everything together.** Proactive tracking updates, SMS alerts, and branded notifications** build trust while helping recipients prepare for quick retrieval. Starshipit makes it simple** to put these steps into practice by automating customs forms, applying carrier rules, and creating branded tracking experiences. Ready to take the next step? Download Starshipit’s [Food & Beverage Shipping Guide](https://info.starshipit.com/food-beverage-ebook) to learn more about packaging strategies, carrier options, and tools that can help you scale frozen food shipping without added stress. Try Starshipit [free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) and experience how automation transforms cold-chain shipping or [book a demo](https://starshipit.com/book-an-appointment.md) and see it in action for yourself. ## Ready to start automating? ## https://starshipit.com/blog-content/fulfilment-tips-and-tricks # Save 8 hours a week: Game-changing fulfilment tips and tricks Discover 11 actionable tips to streamline your eCommerce fulfilment during peak season. From reducing pick and pack errors to automating international shipping, learn how to stay efficient and keep customers happy. Canonical URL: https://starshipit.com/blog-content/fulfilment-tips-and-tricks **Summary:**_ Fulfilment tips only save time when they remove repeat work from picking, packing, labelling and dispatch. Focus on barcode checks, clean order data, automation rules and clear warehouse processes so teams can cut manual handling without losing accuracy during busy periods._ The peak retail season can feel like a pressure cooker for eCommerce retailers. From **skyrocketing order volumes to tight delivery windows**, inefficiencies in your fulfilment processes can quickly spiral into costly mistakes and unhappy customers. Other operational challenges like **shipping delays or mismanaged inventory can also snowball into bigger headaches** if left unchecked. **The good news?** With the right approach, you can streamline your entire fulfilment process to **reduce errors, speed up packing, and even transform shipping into a profit centre**. Below, we’re diving into 11 powerful tips and tricks that will help you tackle the busiest time of the year with confidence, ensuring you **stay efficient, save time, and keep your customers coming back**. _**Note**__: As you explore each tip, we’ll also highlight which Starshipit features can help you implement these strategies with ease. Starshipit automates key shipping processes, helping you streamline your fulfilment workflow to stay ahead, even when orders are flying in during the peak season._ ### Table of contents: - **Common peak season challenges for eCommerce retailers** - **11 fulfilment tips to optimise shipping** - 1. Leverage smart shipping tools to eliminate pick and pack errors - 2. Centralise product info to ensure accurate orders - 3. Customise your software to suit your unique workflow - 4. Speed up pick and pack with a mobile app - 5. Streamline order tracking for quick customer support - 6. Simplify international shipping with automated compliance - 7. Collaborate securely with user accounts - 8. Optimise fulfilment with versatile order tags - 9. Instantly sync orders with Shopify webhooks - 10. Maximise customer engagement with branded tracking emails - 11. Turn shipping into a revenue generator with flexible checkout rates - **Next steps** ### Common peak season challenges for eCommerce retailers **The busy season can overwhelm even the most prepared teams**, as eCommerce retailers face a unique set of challenges. With increased order volumes comes the pressure to **fulfil those orders quickly and accurately**, but this is easier said than done. Here are some of the most common challenges you’ll need to prepare for: - **Packing and shipping errors** – with a higher volume of orders, it’s easy for mistakes to slip through the cracks. Incorrect or delayed shipments can lead to returns, refunds and frustrated customers, especially during peak periods when speed and accuracy are critical. - **Manual processes slowing things down **– relying on manual packing slips or outdated systems to handle fulfilment can cause bottlenecks. These inefficiencies not only slow down operations but also increase the risk of errors. - **Limited visibility into order status** – customers expect real-time updates on their orders, and without proper tracking, your customer support team can get bogged down with “where’s my order?” queries. Lack of transparency into the delivery process can quickly lead to a loss of trust. - **Balancing cost and customer expectations **– free shipping is becoming a customer expectation, but offering it without proper planning can eat away at your margins. Retailers are tasked with finding ways to offer competitive shipping while staying profitable. - **Managing multiple systems and platforms** – for many retailers, fulfilling orders means juggling data between multiple systems, sales channels, and warehouses. This lack of integration can lead to delays and make it difficult to track or manage inventory in real-time. ### Watch the on-demand webinar Prefer watching instead of reading? No worries. Catch our on-demand webinar for a full rundown of the tips and tricks you need to stay on top during the busiest times of the year. - [Watch the webinar](https://info.starshipit.com/game-changing-fulfilment-tips-webinar) ### **11 fulfilment tips to optimise shipping** ### 1. Leverage smart shipping tools to eliminate pick and pack errors The peak season is hectic at times, and [pick and pack](https://starshipit.com/order-fulfillment-software.md) errors can quickly add up, costing both time and money. In fact, studies show that [incorrect orders can eat up 20% of your operational budget](https://weareconker.com/blog/human-error-in-warehousing-a-deeper-dive) due to rework and returns. But with the right tools in place, you can minimise these costly mistakes: - **Use Packing Validation to ensure accuracy –** One common issue in eCommerce is picking errors, especially when your team is under pressure. Starshipit’s Packing Validation feature ensures each item in an order is scanned before it’s packed. The system will only let you proceed once every item is accounted for, meaning fewer mistakes and happier customers. - **Use Recommended Packaging to reduce waste –** With more products heading out the door, efficient packaging is crucial. An intelligent algorithm like Starshipit’s Recommended Packaging feature can take the guesswork out of this process, selecting the perfect box for each order based on product dimensions. This reduces empty space, lowers shipping costs, and helps with sustainable packaging efforts. - **Incorporate USB scales for precise shipping costs –** Before sending your packages off, make sure you’re using USB scales to weigh orders accurately. This helps prevent overpacking and ensures that you’re not being overcharged for shipping, all while streamlining your operations. ### 2. Centralise product info to ensure accurate orders If your products are **spread across multiple sales channels or stored in various locations**, managing product information accurately can feel like a constant uphill battle. Incorrect or outdated product details lead to mistakes like wrong items being shipped, frustrated customers, and higher return rates. One way to solve this is by using **Starshipit’s **[**Product Catalogue**](https://support.starshipit.com/hc/en-us/articles/6817931777807-Product-Catalogue)** feature** to build a single source of truth. This feature helps you centralise all your product details in one place. Whether it’s SKUs, dimensions, or descriptions, **you’ll have everything ready to go at the point of fulfilment**. No more scrambling to update product info manually – the Product Catalogue **ensures your orders are accurate**, reducing mistakes and keeping your customers happy. ### 3. Customise your software to suit your unique workflow **No two businesses are the same,** so why should your software be? One way to streamline your fulfilment operations is to tailor your shipping software to suit your specific needs. **Starshipit enables you to customise the orders grid** to suit your needs – for example, if you’re only shipping domestically, you can remove the ‘country’ column completely and replace it with more useful information. This flexibility ensures your team sees **the most important information at a glance**, making it easier to prioritise, manage, and fulfil orders more efficiently. By adapting your software to your process, **you'll reduce friction and save time**, especially during peak periods. ### 4. Speed up pick and pack with a mobile app When the peak season rolls in, **every second counts**. Traditional pick and pack processes, like **printing packing slips or manually checking off orders**, can slow you down when it matters most. Using a mobile app instead of manual documents can make a huge difference in efficiency. **Starshipit’s mobile app works as your digital packing slip** – team members can scan barcodes directly from their phones, reducing errors and speeding up the process. By going digital, you can **streamline your pick and pack **operations, ensuring that orders are fulfilled faster, and without the delays caused by paperwork. Not to mention, the mobile app also **saves you needing to buy expensive dedicated hardware**. ### 5. Streamline order tracking for quick customer support “Where’s my order?” queries can quickly pile up, and digging through multiple tabs and systems just to find a single tracking number wastes valuable time. **Simplifying this process** **can make a big difference** in keeping your team efficient and your customers satisfied. With simple browser-based tools like [**Starshipit’s Order Tracker Chrome extension**](https://starshipit.com/chrome-apps.md), your team can quickly track orders without leaving their current screen. By simply entering an order number into the browser’s sidebar, they can **access real-time tracking updates in seconds**. This not only speeds up your team’s response time but also reduces customer frustration with **faster, more accurate order updates**. ### 6. Simplify international shipping with automated compliance [International shipping](https://starshipit.com/international-shipping.md) can be a daunting process with various **customs regulations and compliance standards** that differ from country to country. For many retailers, managing these requirements manually is **time-consuming and often leads to errors**, resulting in shipment delays or even rejections. That’s where **Starshipit’s Product Catalogue **comes in. You can upload and store all the required information about your products, **from **[**HS codes**](https://starshipit.com/blog-content/what-is-hs-code.md)** to customs descriptions**, reducing the risk of delays at customs and ensuring your international shipments go smoothly. And if your goods require any additional information like Fabric Certificates or Declarations of Origins, these can be added to the **Document Manager**, a dedicated section to store all shipping documents in one place. These **documents are then automatically assigned to your orders** based on the items, giving you peace of mind knowing you’ve provided everything you need to stay compliant. ### 7. Collaborate securely with user accounts Managing a large team, especially during the peak season, often comes with **challenges around access and security**. When orders start flying in, it’s common for teams to get some extra hands on-deck, with temporary staff coming on board to help ease the load. The challenge that often comes from this is **keeping sensitive information safe** and ensuring only the right people have access to key settings. Without proper controls and permissions in place, **there’s always a risk of unintentional mistakes** that can disrupt the workflow. In Starshipit, you can **assign user accounts with specific permissions** based on each team member’s role. For example, an admin can have full access, while temporary warehouse staff might only need access to fulfilment tasks. This way, **everyone has the right tools to do their job**, and you reduce the risk of accidental changes to your shipping software or sensitive data customer being shared. ### 8. Optimise fulfilment with versatile order tags During the busy season – especially across Black Friday/ Cyber Monday, it’s easy for key orders to slip through the cracks, especially high-priority ones. One way to make sure this doesn’t happen is by **using tags to organise and prioritise your order effectively**. In Starshipit, **tags allow you to add custom labels to order**, making it easier to identify important details at a glance. For example, you can **create tags for high-value orders**, flagging them for priority fulfilment. Better yet, you can set up rules to **automatically apply tags**, like assigning a “priority” tag to any order over a certain value or to specific repeat customers. Tags aren’t just useful for order management; they **also help communicate key information** to your fulfilment team, ensuring everyone is on the same page and orders are processed without a hitch. By using tags strategically, you can **reduce the chance of missing key orders** and create a more streamlined fulfilment process. ### 9. Instantly sync orders with Shopify webhooks Delays in processing orders can lead to unhappy customers and bottlenecks in your fulfilment process. One way to eliminate these delays is by automating how your orders are synced between platforms. With **Starshipit’s deep integration with Shopify, and support for Shopify webhooks,** your Shopify orders are imported into Starshipit as soon as they’re placed. This real-time sync means **your team can start processing orders right away**, speeding up the fulfilment process and ensuring customers get their packages as quickly as possible. **The best part?** If a customer contacts you to update their shipping address before the order is shipped, **the webhook instantly syncs that change** between Shopify and Starshipit. This reduces the chance of human error and keeps everything running smoothly. Shopify Enhanced will support syncing any updates to your orders in Starshipit with webhooks **as long as the order is unshipped**. For example, if you cancel an order in Shopify that is already imported into Starshipit, then next time Starshipit imports, we will remove that order from your unshipped tab. By automating these updates, **you’ll save your team valuable time and reduce the risk of costly mistakes**, ensuring a more seamless experience for both your team and your customers. ### 10. Maximise customer engagement with branded tracking emails Many retailers miss a huge opportunity to engage with their customers between order confirmation and delivery. Post-purchase communication is often overlooked, **but it’s a prime time to strengthen brand loyalty and provide a great customer experience**. Using **Starshipit’s **[**branded tracking**](https://starshipit.com/branded-tracking-page.md)**,** you can keep customers informed about their delivery status while staying on brand. These emails have **[an open rate of around 65%](https://blog.hubspot.com/marketing/order-confirmation#:~:text=Order%20confirmation%20emails%20have%20a,on%20your%20website%20was%20successful.)**, making them an excellent channel to share key updates, promote future sales, or offer re-purchase incentives. By using branded tracking, you not only **keep your customers in the loop** but also **engage them when they’re most attentive**. It’s an easy way to build brand loyalty and drive repeat business, all while providing a top-notch post-purchase experience. ### 11. Turn shipping into a revenue generator with flexible checkout rates Offering free shipping is a great way to attract customers, **but it can eat into your margins **— especially when it comes to premium delivery options like same-day shipping. So, how can you **balance the appeal of free shipping with the need to maintain profitability**? Starshipit allows you to turn [shipping costs](https://starshipit.com/shipping-costs.md) into a revenue generator by **adding a small margin to your live rates at checkout** for premium delivery services. Customers who want the convenience of faster shipping are often willing to pay a bit more, and that extra margin can help** cover the cost of your free shipping offers** or even boost your profits. By using a mix of free and premium shipping options, you can **meet customer expectations while generating some extra revenue**. It’s a win-win for both you and your customers! ### Next steps: Get ahead of the peak season with smart fulfilment strategies Implementing these fulfilment tips can help you navigate the busiest times of the year with greater efficiency, accuracy, and customer satisfaction. Whether you're fine-tuning your packing processes, automating your shipping compliance, or customising your software to fit your workflow, taking proactive steps now will set you up for success when the orders start pouring in. ### Download the Shipping Cost-Cutting Checklist Find out how you can optimise your operations by downloading our free **Shipping Cost-Cutting Checklist** to discover actionable ways to streamline your processes and reduce your shipping costs. This checklist will **keep your fulfilment running smoothly and keep your bottom line healthy**. - [Download the checklist](https://info.starshipit.com/cost-cutting-checklist) ## Ready to start automating? ## https://starshipit.com/blog-content/get-ready-for-eu-ecommerce-vat-charges-from-july-2021 # Get ready for EU eCommerce VAT changes from July 2021 If you sell goods online to customers in Europe, there were VAT changes from July 2021 that will require your attention. Read this article to find out more. Canonical URL: https://starshipit.com/blog-content/get-ready-for-eu-ecommerce-vat-charges-from-july-2021 **Summary:**_ EU eCommerce VAT changes affect how cross-border orders are taxed, declared and charged when selling into Europe. Check VAT rules, product data, customs documentation and checkout messaging before dispatch so customers are less likely to face surprise costs or delivery delays._ **If you are a business owner selling goods online to customers in Europe, there are important VAT changes from July 2021 that will require your attention. **These reforms were delayed by the European Commission at the beginning of the year during the Brexit negotiations and due to the COVID-19 pandemic, but this extended deadline ends in July 2021. #### VAT requirements today Currently, online sellers who sell to customers in Europe can ship goods valued at less than €22, VAT-free, but from July all imports in the EU will be subject to VAT. #### VAT requirements from 1st July 2021 Sellers must collect VAT on behalf of the buyer at the rate for their EU country of residence. This VAT amount must be displayed at checkout on the eCommerce platform. ### I have an eCommerce store and am based outside of the EU, what do I need to do? If you are based outside of the EU you will need to register in the Import one stop shop (IOSS) portal. The [Import One-Stop-Shop](https://ec.europa.eu/taxation_customs/business/vat/ioss_en) (IOSS) is to be used by online sellers to report VAT charges collected when importing goods to the EU valued at less than €150 (total value). For goods valued at €150 or more, the buyer will be taxed directly upon entry in the EU member state. Retailers only need register for IOSS in one EU member state, so no need to register for a VAT number in all 27 EU member states. After registering you will be issued a unique IOSS number, which must be listed and displayed on all consignments sent to the EU. *The IOSS will become open and available closer to the July deadline more information available at [IOSS website](https://ec.europa.eu/taxation_customs/business/vat/ioss_en#:~:text=The%20IOSS%20registration%20is%20valid,State%20from%201%20April%202021.). #### How to update your Starshipit account with your unique IOSS number From the 1st July you will need to ensure your IOSS number is on each consignment going to the EU, to add your IOSS number log into your Starshipit account and update your details, [using this article as a guide](https://support.starshipit.com/hc/en-us/articles/360002115215-Set-up-tax-numbers-for-DHL-Express). #### How to update your Starshipit account with your VAT number for DHL Express Log into your Starshipit account and update your details, [using this article as a guide](https://support.starshipit.com/hc/en-us/articles/360002115215-Set-up-tax-numbers-for-DHL-Express). ### I have an eCommerce store and am based within the EU, what do I need to do? If you are based within the EU when shipping between EU countries you will need to register in the OSS portal. The Union One-Stop Shop (OSS), also referred to as Mini One-Stop Shop, must be used from July 2021 to comply with VAT obligations on eCommerce sales within the EU. The OSS works like the IOSS. All you need to do is register in your own EU member state. Currently, online retailers in the EU selling to other EU member states need to register and pay VAT in the buyers’ Member State. The threshold amount is changing. ##### *From 1 July 2021 a new EU-wide threshold of €10 000 will apply. - Sales below €10 000 Continue to apply the domestic rules for VAT on your intra-EU - Sales above €10 000 You are liable for VAT in the buyer’s Member State. For amounts above this threshold, businesses can easily register on OSS to declare and pay VAT. *The OSS will become open and available closer to the July deadline more information available at [OSS website](https://ec.europa.eu/taxation_customs/business/vat/oss_en). ### How to update your Starshipit account with your VAT number for DHL Express Log into your Starshipit account and update your details, using this [article as a guide](https://support.starshipit.com/hc/en-us/articles/360002115215-Set-up-tax-numbers-for-DHL-Express). ### How to collect VAT from customers Now that you know what the changes are, it’s time for you to update your online store. You must ensure that you display the correct EU member state’s VAT rate to the buyer at checkout or beforehand, as VAT is now collected at point of payment. The following rules now apply to online retailers. 1) NON EU online retailers For orders up to the value of €150 you need to collect VAT, no need collect VAT if over €150. 2) EU online retailers You need to charge the buyer’s EU member state’s VAT rate when you exceed the EU-wide threshold of €10,000 in a tax year. There are other considerations when shipping cross border such as HS Codes, EORI numbers, and more, [read more about about the requirements for eCommerce when shipping internationally to the EU/UK](https://starshipit.com/blog-content/on-the-brink-of-brexit-get-your-starshipit-account-ready-for-cross-border-shipping.md) #### Ready to transform the way you do online retail? Sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) with Starshipit (no credit card required) ## Ready to start automating? ## https://starshipit.com/blog-content/getting-started-with-shipping-on-shopify # Getting started with shipping on Shopify Wondering where to start with Shopify and shipping? Here’s everything you need to know to supercharge your shipping operations. Canonical URL: https://starshipit.com/blog-content/getting-started-with-shipping-on-shopify **Summary:**_ Start Shopify shipping by choosing the right shipping app, connecting couriers, setting checkout rates, creating label workflows and deciding how customers will receive tracking updates. The goal is to turn Shopify orders into accurate labels and delivery choices without jumping manually between courier portals._ #### Overview: Forget what you know about shipping In the very early stages of your eCommerce business, you’ll probably find that shipping is quite straightforward. You can manage the orders coming in via Shopify and [simply print the labels ](https://starshipit.com/blog-content/how-to-customise-shopify-shipping-labels.md)and arrange couriers yourself. But at some point, that changes. There is a threshold for running shipping yourself, and eventually you need to consider shipping automation. **Here are just a few of the reasons why you need to prioritise smarter shipping as you grow your business:** - **You don’t want a shipping bottleneck** – The last thing you need as sales start to take off is shipping operations constraining your growth. Fulfilling orders manually is a time sink for you and your staff, often requiring many late nights packing boxes and printing courier labels. - **You need to protect your brand** – When you start to get behind on shipping, whether that’s delays with sending orders out, not offering enough delivery choice to customers or mishandling returns, your brand starts to feel the effects. [One study](https://getcircuit.com/teams/blog/delivery-experience-customer-behavior) found that 72.5 percent of poor deliveries likely lead to customers no longer recommending retailers. How do you solve these issues? Smarter shipping, which basically just means shipping automation. In simple terms, shipping (or fulfillment) automation refers to a platform or service which automates the repeatable, manual parts of eCommerce shipping, enabling you to easily scale your business. Best-practice shipping solutions will also come along with other functionality to elevate your shipping operations even further. Are you running your eCommerce business through Shopify? Let’s explore how shipping automation might work for you. ### What about Shopify Shipping? Shopify does offer a service called Shopify Shipping, but this is only suitable if you’re shipping small volumes and aren’t planning on substantial growth. You can only get it in certain countries too. **Opting for a more complete shipping solution typically means you’ll gain access to a host of other features, including:** - The ability to create branded tracking pages and send out custom SMS/email notifications. - International shipping automation (Shopify international shipping can be tricky). - Ability to use your own courier rates that you negotiate with courier companies directly (instead of pre-set rates). - Other features, like autocorrecting invalid addresses, integrations with the other tools you use. ### How to find the best shipping app for your business Opening the ‘[Shipping and delivery](https://apps.shopify.com/browse/shipping-and-delivery-shipping-solutions)’ section of the Shopify App Store is probably going to be overwhelming if you’re just starting out. There are dozens of shipping apps available, from fully featured shipping automation platforms through to small tools to help you with various parts of the shipping process. **Given just how many options there are, we thought we’d give you a ****[list of features](https://starshipit.com/fulfilment-automation.md)**** and considerations you can use to compare any potential shipping app against.** - Integrations Every business has its preferred technology stack. This means shipping software must integrate with the software (inventory, accounting, ERP), sales channels (eBay, Etsy, Amazon) and all the couriers chosen by the retailer and their customers. - Support Shipping is complicated, and it can be daunting to set up a new shipping automation platform. What does the support look like for this app? Is it included in every plan? Try and find a company that bundles support. - Choice at checkout Customers prefer delivery options, so ensure the shipping software enables the retailer to display delivery and courier options at checkout - curbside or instore pickup, same day, overnight, 2-3 days. - Rules engine A rules engine saves retailers time by replacing repetitive data entry e.g., predefined box sizes and selecting couriers according to specified criteria e.g., item weight, cheapest & fastest courier. - Shipping labels Print shipping labels, including high-speed, batch printing. - Address validation Does the address validation tool cover domestic and international addresses? Does the software process Chinese characters? - Post Purchase Notifications To deliver a [world-class customer experience](https://starshipit.com/blog-content/how-to-improve-your-post-purchase-ecommerce-strategy.md), customer notifications must be sent at key milestones along the post purchase journey with delivery updates. How often can notifications be sent? - Multi-location shipping How does the platform manage shipments being sent from multiple locations? This is important when scaling your online business. - International shipping How is customs documentation submitted? How often can branded tracking messages be sent to update customers on their delivery along the post purchase journey? - Returns solution Being able to easily return an item is a dealbreaker for many shoppers. Does the software or app enable retailers to email return labels or provide customers via a returns portal? ### Wrap up + Next steps Shipping doesn’t have to be a challenge for your eCommerce business. With the right shipping automation platform, you’ll have all the tools necessary to automate the tedious, repeatable parts of shipping and get back to focusing on the other parts of your business. What’s more, when you get your Shopify store and your shipping platform working together, you can unlock even more efficiencies. If you’re interested in trying Starshipit [free for 30 days](https://starshipit.com/free-trial.md), reach out to our friendly [support team](https://starshipit.com/contact-us.md) and they’ll be happy to talk through options with you. ## Ready to start automating? ## https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping # Growing your eCommerce business with international shipping International shipping is one of the best ways to grow your business. Read our guide to cross-border shipping to see how easy it is to get started. Canonical URL: https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping **Summary:**_ International shipping can help an eCommerce business reach new customers, but only when costs, customs rules, courier options and delivery expectations are clear. Start with target markets, product restrictions and landed costs, then set tracking and checkout promises that teams can fulfil._ **One of the best parts about taking your business online is the opportunities for expansion that open up. eCommerce has greatly changed the way people shop, which means it’s also changing what they expect from your business.** If a potential customer from overseas stumbles on your products through Instagram or Etsy or any of the other innumerable channels out there you’ll want a robust international [shipping](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) option to capitalise. As you grow, you’ll want to make sure you’re able to offer the same quality services to both shoppers in your neighbourhood and those overseas. Having an international shipping strategy in place even before you’re ready to actually start branching out into these key markets is the key to turning these opportunities into wins. ### Table of contents - Why offer international shipping? - How to create your international shipping strategy - Understanding rules and regulations for international shipping - Inventory management and international shipping - How to plan for the cost of international shipping (+customs charges) - Why you want one platform for international shipping - How Lorna Jane uses Starshipit for international shipping - Start shipping internationally today with Starshipit ### Why offer international shipping? **The number one reason to offer ****[international shipping](https://starshipit.com/blog-content/how-to-grow-your-business-internationally.md)**** is growth. To keep finding new customers and sharing your products with the world you need to have connections that go beyond your local market.** The rise of online shopping is a key driver of this potential for growth, with Statista finding that 80% of respondents will make at least one purchase online this year. It’s clearly something the majority of people are comfortable doing, which ties into some of the other major benefits of international shipping for businesses: ### Benefits of international shipping - **Reach customers around the world** - Customers in other countries might not be able to find a local version of your product - or maybe they just like yours more! - **Expand your customer base** - If you’re in a niche market, you might quickly outgrow the demand from your local customers. - **Improve your brand image** - Be seen everywhere! Being recognised internationally can be a huge boost to your business. ### Challenges with international shipping However, you should be aware of the potential cons too when you’re thinking about international shipping. Some things to be aware of are: - **Customs, import duties and VAT **- The prices on your website might not reflect the final cost for the customer if there are import duties or other sales taxes. - **International restrictions** - Tariffs and other laws may prevent some of your products from being shipped entirely - **Higher costs **- Customers will have to pay for shipping, and you have to limit deals that offer free shipping on orders over a certain amount. ### How to create your international shipping strategy **Once you’ve considered the pros and cons, you’re ready to start putting your strategy together. Here are the key considerations you need to run through to be prepared for success:** ##### What will you ship? When you’re starting out, offer a small selection of popular items for [international shipping](https://starshipit.com/international-shipping.md). You’ll also want to confirm product-market fit. One easy way to assess the demand for your product is by researching similar products on eBay and Amazon. ##### Where will you ship? Are you going to open the floodgates or add new countries one by one? Check your site’s Google Analytics to see where your visitors are located. ##### Check local shipping regulations Check for product import and/or export restrictions. You may be surprised to find out which products are not eligible for shipping. The categories of permitted goods range from reasonable, like aerosol cans and ammunition, to surprising, like nail polish. ##### Which couriers will you use? We recommend using a mix of international and domestic carriers to ensure your customers get the best service, that’s why offer multiple courier support with our shipping solutions. ##### Do you have the right packaging? Check to see if your current packaging options are robust enough to safely carry your products across the world - especially if you ship fragile items. The next point is big enough for a section on its own and is probably going to be the biggest learning curve in your international shipping journey: Rules, regulations and customs. ### Download our eBook on international shipping Dive into our comprehensive eBook to learn more about building your international shipping strategy and how to manage other important global shipping requirements. With the right technology and know-how, you'll achieve international shipping success - download our eBook today! - [Download the guide](https://info.starshipit.com/international-ebook) ### Understanding rules and regulations for international shipping **This is going to be your biggest source of potential complications, but understanding what you can and can’t ship to specific countries is going to be key to offering effective international shipping options to your customers.** UPS - one of our many integrated shipping partners - has a great tool that’s invaluable for checking out import and export rules for all the countries they serve. It allows you to choose a destination and origin country and see which restrictions could affect your ability to ship items. However, it also shows the sheer depth of rules governing international shipping, including guidelines for the following: - Prohibited and restricted items - Dangerous goods - Weight and size limits - Value limits - Invoice requirements - Correct import and export documentation **Having the correct Harmonized System (HS) codes on the orders you ship is a big step towards ensuring compliance with international shipping regulations. ** These codes are international designations that tell customs inspectors what a package contains and which regulations it might need to conform to. They are very strict classifications that put products into specific categories, and even detail which material they are made out of. However, despite being overseen by an international organisation, these codes vary slightly between countries so it’s essential to check these codes every time you start supplying to a new country. For example, our integrated shipping partner UPS points out that if you shipped a pallet of footballs to the US, you would use the Harmonized System code 9506.62.4040. If you simply copy and pasted the same code on a pallet headed to China, it would be rejected because they use a slightly different designation for that product. ### Inventory management and international shipping **Shipping goods internationally can put considerable pressure on your stock management system – and generally requires an ****[inventory management software](https://www.unleashedsoftware.com/)**** tool to manage the added complexity.** For example, it’s important to keep a close eye on your stock levels to prevent under- or over-stocking. In a domestic market, you can often get away with a ‘just in time’ approach to stocking, ordering from suppliers only when you make a sale – or even drop-shipping, to avoid stock costs altogether. When you ship overseas however, the longer lead times – and higher freight costs – mean you’ll likely need to hold stock of your own so that you can deliver to customers in a reasonable time frame. This very quickly becomes a drain on your cash flow as money gets tied up in physical goods. It also adds a degree of risk to your business: what if you don’t manage to sell the stock you’ve bought? What if it somehow expires, or goes out of date or fashion? Throwing away valuable stock you can’t use is a painful and costly experience you won’t want to repeat. **A good inventory management system helps you manage all of these pain points. It does this by keeping your stock levels lean – while ensuring the items you can’t afford to run out of are always on hand.** Finally, an [inventory management software system](https://starshipit.com/blog-content/how-an-inventory-management-system-can-help-you-grow-your-business.md) will let you track the stock you hold in multiple warehouses, wherever these are – including the warehouses of third parties like overseas distributors and logistics firms that may help you with international fulfilment. ### How to plan for the cost of international shipping and customs charges **International shipping is also going to cost more. If you’re offering deals like “spend $50 and get free shipping” you’ll need to think about adding a disclaimer that it’s only for domestic deliveries or specific countries.** Setting up your international shipping on Shopify and other eCommerce platforms can help you manage your prices, but first you need to know what they are. Shopify provides some in-depth pricing guidelines on its website, making the point that pricing this service accurately involves more than just looking at what a courier will charge to ship the package. **To manage the pricing of your international shipping, you should: ** - **Use a rate calculator **- For each country you want to ship to, check the size of the smallest package you’re planning to send and the largest item someone could order internationally. - **Check your packaging **- See if the cost of packaging changes for your international orders. Are you using more durable and more expensive packaging? - **Choose a pricing structure** - Will you offer a flat rate, carrier rate or deals like free shipping for orders over a certain value? This will depend on how consistent your shipping costs will be. - **Consider a handling fee** - If you and your staff are finding processing international orders is taking much longer than domestic, you might need to add further fees. Then, there are customs fees. Extra fees like VAT when shipping to the UK can be an unwelcome surprise to customers. However, in most cases, paying these fees is actually the importer’s responsibility. That doesn’t necessarily mean you want them to pay, and part of offering a seamless international shipping experience for your customers will involve pre-paying these fees where possible. ### DDP and DDU **Incoterms stands for International Commercial Terms and relates to how you manage the duties and taxes required when shipping orders internationally. **The most common Incoterms in freight delivery are DDP: Delivery Duty Paid and DDU: Delivery Duty Unpaid. It's worth noting there are many incoterms, but DDP and DDU are the main ones Starshipit supports. ##### What is DDP? **DDP (often referred to as Sender Pays Duty) should be used when you would like to pay the import charges, taxes etc on behalf of the customer.** This is the incoterm used when your customer prepays their duty charges at checkout to you, the seller, so that when the package goes through customs they aren't charged again. ##### What is DDU? **DDU is the default for your shipments. This means the obligation to pay customs charges are on the buyer, rather than the seller. **This means there’s nothing for you (the seller) to calculate at checkout. If you’re not sure which one you’re using, it will probably be DDU. ### Watch our international shipping video More of a visual person? Join Sofia from Starshipit as she breaks down some of the pros and cons of international shipping, tools you can use to make the process easy and the technical terms you need to know. - [Watch on YouTube](https://www.youtube.com/watch?v=Cho09r5fQCE&t=32s&ab_channel=Starshipit) ### Why you want a fulfilment automation tool like Starshipit for international shipping **It’s taken us a while to get here, and that’s one of the reasons you’ll want one, ****[centralised and integrated shipping platform](https://starshipit.com/fulfilment-automation.md)**** to help to manage delivery labels, shipping costs and all the other admin so you can focus on making the most of these opportunities for expansion. ** With Starshipit, you can manage all couriers from one dashboard. This means you can easily use different couriers for domestic and international deliveries, without switching between multiple courier portals. This level of integration also means you’ll be able to show customers the shipping rates at checkout so there are no surprises down the track. There’s also the sheer amount of time you’re able to save as Starshipit automates your customs documentation. In general, shipping automation lets you focus on running your business as efficiently as possible, with a host of other benefits which we’ll explore below. ### Paperless trade for commercial invoices **Starshipit offers ****[paperless trade](https://support.starshipit.com/hc/en-us/articles/214680543-Enable-DHL-Express-Paperless-Trade-)**** for customers shipping internationally.** This means you no longer have to include the commercial invoice on the package; you will only be required to attach the courier label. All of the customs documentation will be stored electronically and when it is scanned at customs the information will be displayed to customs. ### Keep your customers in the loop with tracking pages and notifications When customers are left in the dark about their orders, help desk queries spike. This gets even harder with international shipping, especially when customer queries come through after your staff have gone home for the day. **Automatic **[**branded tracking pages**](https://starshipit.com/branded-tracking-page.md)** and **[**notifications**](https://starshipit.com/shipping-notifications.md)** keep your customers informed about where their orders are, giving them a consistent eCommerce experience and reducing help centre enquiries.** ### Branded returns Managing your returns process isn’t easy at the best of times, and it can get even more complicated with cross-border shipping. This is another area where fulfilment automation can help, allowing your customers to self-service returns. **Starshipit lets you ****[build your own returns portal](https://starshipit.com/branded-returns.md)**** with your company branding where your customers can generate their own returns labels, freeing up your staff.** ### How Lorna Jane uses Starshipit to make international shipping a breeze Aussie fashion giant uses Starshipit to manage a global shipping operation, all from Australia. According to Global Operations Manager Danny Hancock, being able to ship using a variety of shipping carriers is key to their international success. What’s more, it’s important for Lorna Jane to be able to offer customers a selection at the checkout – options when it comes to shipping carrier, service level and delivery timeframe. Starshipit makes it easy to offer these choices to customers. > “If you get a simple solution and the right partners, shipping internationally and shipping domestically doesn’t really change too much. It goes in that cage or it goes in the other cage basically. If you get your model right, it shouldn’t be that different.” — Danny Hancock - [Read the case study](https://starshipit.com/case-study/lorna-jane.md) ### Start shipping internationally today with Starshipit As we said at the start, offering [international shipping](https://starshipit.com/international-shipping.md) can open up a tonne of opportunities to expand your business, just as long as you’ve got a strategy in place for each step of the journey. With the help of an integrated shipping platform, you can greatly reduce the admin time and focus on looking ahead to your next market to conquer. **Get in touch with one of our team to book a demo, or start a 30-day free trial today (no credit card required).** ## Ready to start automating? ## https://starshipit.com/blog-content/how-an-inventory-management-system-can-help-you-grow-your-business # When to invest in an inventory management system for your e-commerce business Do you find yourself spending valuable time tracking inventory? Looking through multiple spreadsheets? Or going into the warehouse to count boxes of products? Canonical URL: https://starshipit.com/blog-content/how-an-inventory-management-system-can-help-you-grow-your-business **Summary:**_ An inventory management system becomes worth the investment when stock accuracy, order volume or fulfilment complexity starts limiting growth. Use it to track product availability, reduce overselling, plan replenishment and give warehouse or shipping teams cleaner order data as the business grows._ Do you find yourself spending valuable time tracking inventory? Looking through multiple spreadsheets? Or going into the warehouse to count boxes of products? **Accurately tracking inventory is essential to saving money, time, and meeting customer demand - having too much inventory is a waste of money and too little is a missed opportunity.** So when you’re running an eCommerce business, having a WMS or an inventory management system is a necessity. As your business grows, a [warehouse management system (WMS)](https://starshipit.com/warehouse-management.md) or inventory management system to manage your inventory and meet demand becomes a necessity. Inventory Management can be a tedious process that slows down your business. Accurately tracking inventory is essential to saving money, time and meeting customer demand. ### What is an inventory management system? **An inventory management system is a tool that allows you to track inventory levels, orders, sales and deliveries across your business’s supply chain. **Inventory management software gives you insights into every aspect of your products, helping you better understand customer needs. With the primary purpose to save you time, inventory management software provides you with transparency, minimises business waste and helps you make better investment decisions. Choose the right system for your business and you can decrease the time taken to pick, pack and ship products to customers. ### Why do I need an inventory management system? ✔ I run my own warehouse and I’m having issues with inventory which are impacting my business growth. ✔ I’m looking for a solid foundation to scale my business. ✔ I’m planning to hire more people in my warehouse to meet demand. ✔ I sell finished products that are ready to ship. ✔ If my product isn’t on the shelves, I have no idea if I have stock. ✔ I’ve reached the initial scale with my business and outgrown spreadsheets. ✔ I’m having trouble prioritising orders and making sure I have the most profitable items in stock. ✔ I’m manually counting stock and I’m getting errors that are having a far-reaching negative impact. ✔ I need to digitise my files so I can have back orders and awaiting stock. Check out our article that breaks down the [value of using online, real-time inventory management software](https://starshipit.com/blog-content/the-value-of-inventory-management-systems-for-your-ecommerce-store.md). ### How can Starshipit work with an inventory system? Starshipit can work with your existing warehouse management system (WMS) or inventory platform, helping you optimise the entire process from order placement with your vendor through to delivery to your customers. Alternatively, you can use [Starshipit's own warehouse and inventory management solution](https://starshipit.com/warehouse-management.md) to manage stock, fulfilment, and shipping from a single platform. Typically, Starshipit integrates directly with your WMS, inventory management system, or eCommerce platform. You'll have a main Starshipit account connected to your warehouse operations, couriers, and sales channels. The main account can also be connected to separate child accounts with different settings, allowing you to ship from multiple locations, warehouses, or businesses while maintaining centralised control. Whether you're using Starshipit's warehouse management solution or a third-party system, you can easily process customer orders through Starshipit using your own freight accounts and automate your fulfilment workflow from end to end. ### Our integrated solutions If you’re looking for an inventory or warehouse management software for your business, Starshipit seamlessly integrates with the following tools: #### Warehouse Management (WMS) - [Peoplevox](https://starshipit.com/peoplevox-app.md) - [3PL Central](https://starshipit.com/3pl-central.md) #### Inventory Management - [Fishbowl](https://starshipit.com/fishbowl.md) - [Indigo8](https://starshipit.com/indigo8-integration.md) - [Brightpearl](https://starshipit.com/brightpearl.md) - [Cin7](https://starshipit.com/cin7-omni.md) - [DEAR Inventory](https://dearsystems.com/features/inventory-management/?utm_term=dear%20inventory&utm_campaign=mm_search_brand_apac&utm_source=google&utm_medium=cpc&hsa_acc=9038238091&hsa_cam=18257483693&hsa_grp=146596004811&hsa_ad=620051183244&hsa_src=g&hsa_tgt=kwd-309786279972&hsa_kw=dear%20inventory&hsa_mt=p&hsa_net=adwords&hsa_ver=3&gclid=CjwKCAjw5pShBhB_EiwAvmnNV-70bkL2JWQvHPsNS8ieQxJ8OztmiP7FHbj86yIyDCzYulTOuOei2xoCanQQAvD_BwE) - [NetSuite](https://starshipit.com/netsuite.md) - [Tradevine](https://starshipit.com/tradevine.md) - [Unleashed](https://starshipit.com/unleashed.md) **For more information check out:** - Support article: [Warehouse or Inventory Management System workflow](https://support.starshipit.com/hc/en-us/articles/360001127975-Warehouse-or-Inventory-Management-System-workflow) - Case study: [Oz Hair & Beauty: Teaming up with Starshipit to style a flawless fulfilment process](https://starshipit.com/blog-content/2019/09/17/oz-hair-beauty-teaming-up-with-starshipit-to-style-a-flawless-fulfilment-process.md) Sign up for a [30-day free trial](https://starshipit.com/free-trial.md) today! ## Ready to start automating? ## https://starshipit.com/blog-content/how-do-couriers-charge-businesses-for-shipping # How do couriers charge retailers for shipping? We answer some frequently asked questions from our customers looking for information regarding courier services and how they charge businesses for shipping. Canonical URL: https://starshipit.com/blog-content/how-do-couriers-charge-businesses-for-shipping **Summary:**_ Couriers charge retailers based on factors such as pricing structure, parcel weight, volumetric size, destination, service level, support requirements and any special handling needs. Compare these costs across multiple courier accounts so you can choose the right service for each order and avoid unnecessary shipping spend._ This article was updated in October 2022 to provide the most accurate and up-to-date information. Do you want to learn more about courier services, how much courier services cost and the factors that impact shipping costs? You’ve come to the right place. Whether you’re just getting started with your eCommerce business or you’ve been around the block a few times, we’d wager there are probably some easy changes you can make today that will significantly lower the cost of your shipping, and the whole process easier to boot. In this article, we’re going to answer some burning courier service questions, and show you how it’s possible to implement easy changes that help to keep your shipping costs as low as possible, all while [streamlining your operations](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) and delivering better experiences for your end-customers. Let's dive in! ### Table of contents - What factors affect shipping costs? - Weight and how it affects your shipping charges - International shipping considerations - How to book a pickup with a courier for your orders - How to book a courier pickup within Starshipit - The benefits of courier accounts over using a broker - What are the benefits of using multiple couriers? - How you can easily manage multiple couriers using Starshipit ### What factors affect shipping costs? There are four main factors that have a direct impact on cost when it comes to choosing a courier service: ##### Pricing structure When researching different couriers, it’s always good to compare rates across several different providers to find one that best suits your business and the type of products you sell. You’ll also find that you’ll likely be able to negotiate discounted rates when you ship over certain threshold, too. Note that you won’t be able to negotiate cheaper rates if you choose to go with a courier aggregator (more on this later). ##### Services offered To give your customers the best shipping experience, you may want to [offer a range of services at checkout](https://starshipit.com/choice-at-checkout.md) such as Express, International Shipping or Same Day Delivery. To begin with you might want to use the same courier for all the services, but it’s often a good idea to diversify and use different couriers for different services as you scale. Diversification can also help if you need to ship specialised items. For example, if you sell food items that need to be chilled then you will need to enlist a specialist courier. ##### Customer support What level of customer service does your business require? Do you need customer support on standby via phone call? Perhaps you require direct communication with the driver? The courier’s quality of service directly impacts your brand’s reputation, so always read customer reviews and ask what level of support they offer. ##### Specific requirements It’s important to state upfront if your products require specific handling. For example, some cosmetics are classified as dangerous goods or restricted commodities and the courier must adhere to relevant shipping regulations. Or if you’re selling large bulky items that require a tail-lift, you need to consider these additional charges when researching different courier services. ### Weight and how it affects your shipping charges What is deadweight, volumetric and cubic weight – and how do these factors impact my shipping charges? ### Dead weight versus volumetric weight - Dead weight is the physical weight of your product. Place the package on the scales and this is your dead weight. - Volumetric weight/Cubic weight/Dimensional (DIM) weight is the parcel’s volume, and this is used to determine how much space the parcel will take up in the courier’s van/aircraft. ### How does weight affect what I’m charged? How much you’ll end up paying for shipping costs depends on each individual contractual agreement you have with each courier. This is why it’s a good idea to use different couriers to ship different products. We find that couriers will look at both the dead weight and volumetric weight, and then take the higher value out of the two. Remember, when measuring odd-shaped parcels, measure the width at 90 degrees to the length measurement. - Measure the parcel where it is: L(ongest), W(idest), H(ighest). Volumetric weight for international shipments is calculated using the formula below. - Length x Width x Height in centimetres / 5000 = Volumetric Weight in kilograms rounded up to the nearest 0.5kg. - Length x Width x Height in inches / 138.4 = Volumetric Weight in pounds rounded up to the nearest pound. DHL has a handy volumetric calculator which you can access here: - [Volumetric calculator](https://aviationcargo.dhl.com/business-tools/volume-calculator?_ga=2.171393696.1602828220.1665960084-1631464433.1659067778) ### Are there any additional costs to consider when shipping internationally? If you want to [start shipping internationally](https://starshipit.com/blog-content/how-to-grow-your-business-internationally.md), there are a few important factors to take into consideration. ##### Research the different courier services available It's likely your domestic courier will offer an international option, and there are also premium options with couriers such as DHL Express who are a global international shipping provider. The main difference will be speed, and the faster the delivery time the more expensive the shipping will likely be. ##### Understand the tax requirements Checking the tax regulations of the locations you're sending parcels to. For example, if you’re shipping to Europe, you will need to comply with EU Tax requirements. You may also want to [read about IOSS](https://starshipit.com/blog-content/what-is-ioss-import-one-stop-shop-europe-how-to-stay-compliant-and-ship-happy.md). You’ll also need to investigate and prepare any additional documentation that is required by the receiving country. For example, some products will require country of origin certificate or a prescription, there are also special requirements for dangerous goods. ##### Keeping your customers in the loop When it comes to cross-border shipping, it becomes even more important to update your customer along the post-purchase journey. Ensure you can offer seamless cross-border tracking with regular [branded tracking notifications](https://starshipit.com/branded-tracking-and-notifications.md) to reassure them their order is on track for delivery. It’s important to be proactive by managing customer expectations if there are changes in the delivery schedule. ##### How will you handle international returns? Consider how you’ll manage returns. Have a clear returns policy and provide additional instructions for customers wanting to make returns from overseas. ##### Penalties for non-deliveries Finally, it is important you take measures to avoid penalties for non-deliveries, so ensure you validate addresses before you print your shipping labels. If you use fulfilment software like Starshipit, this is an automated process. ### How to book a pickup with a courier for your orders The pick-up process is different between couriers and retailers will often need to have a collection contract if they meet the criteria, which is usually a minimum volume per day. Always speak to your account manager at the courier company to discuss the various pickup options available. For example, Australia Post’s MyPost Business provides pick-ups for only certain locations and it includes additional charges. With [Royal Mail](https://www.royalmail.com/collection?_ga=2.125193738.1602828220.1665960084-1631464433.1659067778), you can easily book online and it will only cost 60p. ### Learn how to book courier pickups - [How to book a courier pickup with Australia Post](https://auspost.com.au/business/parcel-send-help-and-support/shipments/manifesting-and-despatching?_ga=2.125193738.1602828220.1665960084-1631464433.1659067778) - [How to book a courier pickup with DHL Express](https://www.dhl.com/us-en/home/our-divisions/global-forwarding/customer-service/request-a-pickup.html?_ga=2.171387808.1602828220.1665960084-1631464433.1659067778) ### How to book a courier pickup within Starshipit Did you know that you can book courier pickups right from within Starshipit? And even trigger a pickup when you print a shipping label? Currently, you can book a pickup within Starshipit for DHL Express, Couriers Please and TNT. Once you’ve generated your shipping label, simply make sure the following information is passed over to the courier when booking the pickup: - Number of packages - Total weight of packages (kg) The Starshipit team will also be able to [advise you on the different options](https://starshipit.com/contact-us.md) when setting up your account. ### The benefits of courier accounts over using a broker Setting up your own courier accounts is a great way to future proof your business, and it’s really easy as most couriers require little to zero technical setup. Just [watch our video showing the process with MyPost Business](https://www.youtube.com/watch?v=YNqspT5VfCc) to see how easy it is. If you use a multi-courier automation platform (like Starshipit) you can track all your orders for multiple couriers from a single dashboard. This is because Starshipit receives the native tracking number from the courier. If you use an aggregator platform (a courier broker) sometimes you will only receive the broker’s ‘tracking number’ (not the courier’s native tracking number), so you can’t track your order via the courier’s website or receive updates. We’ve got a full article explaining more about shipping rates and the benefits of platforms like Starshipit, as opposed to brokers, which you can [read here](https://starshipit.com/blog-content/shipping-rates-why-an-aggregator-might-not-be-right-for-you.md). ### What are the benefits of using multiple couriers? By holding accounts with multiple couriers, you ensure you’re always getting the best price, but there are a range of other benefits. When you use multiple couriers (say a combination of Australia Post, FedEx and Uber), you can easily switch between couriers based on the order’s requirements. For example, courier price, delivery location, speed and special requirements (like dangerous goods). - 💰 Save on shipping costs by choosing the cheapest courier every shipment. - 😊 Keep your customers happy by offering multiple delivery options. - 🔄 Easily swap out couriers that aren’t performing or experiencing delays, with no loss of service. - ✳️ Benefit from the diverse shipping options and features by using multiple couriers (such as on-demand delivery, paperless trade or sensitive items). - 📈 You don’t want to be left out in the cold when your business grows – the ability to add new couriers means you can always keep up with demand. With Starshipit, you can easily compare rates or use rules to ensure the cheapest option is selected. We find that many customers hold multiple accounts to offer options at checkout e.g. Express, Same Day Delivery, International) or variable product sizes. Note: Some couriers require certain order thresholds and others require retailers to ship all parcels with only them. ### How you can easily manage multiple couriers using Starshipit Starshipit simplifies the process of managing multiple couriers, as there are ready-to-go integrations with all leading couriers, plus the major eCommerce platforms and inventory management systems. Starshipit also your shipping processes using one centralised software platform. All the manual parts of your fulfilment are handled automatically, reducing human error and cutting down on shipping time. [Book a call with our team](https://starshipit.com/contact-us.md) who will show you how to make shipping easy – and deliver better customer experiences. Or, [start your 30-day free trial](https://starshipit.com/free-trial.md) to get started now. ## Ready to start automating? ## https://starshipit.com/blog-content/how-long-does-international-shipping-take # How long does international shipping take? Learn what affects international delivery times, how express, standard and economy services differ, and how to set realistic customer expectations. Canonical URL: https://starshipit.com/blog-content/how-long-does-international-shipping-take **Summary:**_ International shipping can take a few days or several weeks, depending on destination, courier service, customs processing, product type and dispatch speed. Compare courier options, prepare customs data early and send tracking updates so customers get clearer delivery expectations before checkout._ International delivery time depends on the destination, service, collection cut-off, customs information and the carrier’s current network conditions. Use an estimate for the specific parcel and destination, then set expectations that leave room for customs or service disruptions. ### How long will international shipping take? How long [international shipping](https://starshipit.com/international-shipping.md) takes depends on which delivery service you choose. For example, express international shipping is a faster option for international shipments than standard international shipping. But as we'll learn in this article, there are a number of other factors that can impact delivery speed. For example, the customs clearance process and whether or not you're shipping dangerous goods. ### International shipping options Express, standard and economy services differ by carrier and destination. Use the current carrier estimate for the parcel and route rather than publishing a universal delivery range. Air and sea freight can also suit different order sizes and timelines, but need separate planning and quotes. ### What impacts delivery speed? Shipping a package internationally is much more complex than sending a package within the same country. Below are the key things to keep in mind. ### What impacts delivery speed? ### Customs Customs information, product restrictions and any unpaid import charges can delay a shipment. Complete declarations accurately and check the destination’s requirements before dispatch. ### Service and route The selected carrier service, collection time and route all affect the estimate. Compare current options for the actual destination and parcel. ### Restricted or dangerous goods Some products, including items with lithium batteries or restricted ingredients, require specific services or documentation. Confirm acceptance with the carrier before promising a delivery date. ### Address quality Use a complete, destination-appropriate address and contact details to reduce avoidable delivery exceptions. ## Set clearer international delivery expectations ### Which is the fastest international shipping service? We've pulled together some delivery times from the world's major carriers. Keep in mind that these delivery estimates should be used as a general guide only. They'll vary depending on factors like customs clearance, distance, specific service chosen, and any unforeseen circumstances. We recommend checking with your service provider for the most up-to-date and accurate shipping time estimates. Most carriers also have shipping calculators you can use to work out how long a delivery will take. ### Other considerations for international shipping ### Managing international returns International returns need a clear process for labels, carrier services and customer updates. Review return options for each destination before you launch. ### Keeping customers informed about order status Give customers a tracking link after dispatch and use branded tracking pages to explain the next step when an estimate changes. ### How the right tools can help Use order, carrier and customs data to support a more reliable international shipping workflow. Automate repeatable preparation steps, but still check current carrier and destination requirements before dispatch. ### Download our eBook on international shipping Choosing an international shipping courier is just one part of the process of sending orders overseas. To learn more about how to manage customs requirements and the technology that can help you achieve international shipping success, download our eBook today. - [Download the guide](https://info.starshipit.com/international-ebook) ## Frequently asked questions ##### Why is international shipping so slow? From customs forms to shipping delays, there are several reasons international shipping can take some time. When you use expedited services and automate the cumbersome parts of international shipping, you should see faster deliveries. ##### Why is my international parcel taking longer than expected? A parcel can take longer when it is waiting for collection, moving through a service network, held for customs information or travelling to a regional destination. Check tracking first, then review the carrier’s current service updates and whether the shipment needs more customs information. ## Ready to start automating? ## https://starshipit.com/blog-content/how-starshipit-helped-vetshopaustralia-save-time-and-reduce-errors-during-dispatch # How Starshipit helped VetShopAustralia save time and reduce dispatch errors VetShop Australia is one online retailer that’s enjoying growth over the past few years. Learn how (and why) they use Starshipit for their shipping automation. Canonical URL: https://starshipit.com/blog-content/how-starshipit-helped-vetshopaustralia-save-time-and-reduce-errors-during-dispatch **Summary:**_ VetShopAustralia’s story shows how shipping automation can reduce manual fulfilment work while protecting the customer experience. Review the challenge, Starshipit setup and results to see which workflow changes could save time, reduce errors or support growth in a similar operation._ **Online retail has traditionally been dominated by fashion, and health and beauty. But one vertical that’s enjoying an upward eCommerce trajectory is pet care…because if online shopping is good enough for your wardrobe, it’s good enough for Fido too.** [VetShopAustralia](https://www.vetshopaustralia.com.au/) is one online retailer that’s enjoying growth in this topsy-turvy market. Founded 20 years ago by brothers Steven and Mark Perissinotto as a side project to Mark’s veterinary clinic, VetShopAustralia now serves over 475,000 customers across Australia and internationally. During COVID-19, the business has seen an upward swing in sales as pet owners head online to care for their furry (and scaly) friends during lockdown. **The fast-growing nature of their business has prompted director Steven to look for automated solutions that streamline key parts of the business, particularly fulfilment. **After many years of manual, hands-on dispatch processes, Steven partnered with Starshipit to automate his fulfilment – and instantly saw value. “We started using Starshipit just over a year ago,” he says. “Before then we relied on a complicated mix of data and spreadsheets, and a lot of human intervention and decision-making during dispatch. “Since signing up to Starshipit, dispatch has definitely been faster and a lot easier to manage, and we’re making far fewer errors too.” **Steven estimates that his staff are saving 5-10 hours a week on picking and packing orders. Starshipit also helps them save money on delivery charges and makes fulfilment efficient and streamlined.** “Getting the orders out the door quickly and accurately and making sure we’re using the ‘best’ delivery option is complicated. Sometimes what the ‘best’ is might vary too. Is it the cheapest, fastest or some other variable? Starshipit helps us coordinate and respond to these questions in a very efficient way.” Steven’s favourite Starshipit feature is that he can send notifications to his customers at every stage of the delivery process. > “Many customers are nervous about their orders. Is it on the way? When will it arrive? Starshipit’s notifications functionality allows us to allay their concerns, which has also reduced the interactions these customers have with our customer service team.” For other online retailers looking to streamline their business, Steven suggests putting the customer first. “Think about what’s important for your customer and focus on improving those processes first. Customers don’t care about how you unload or store your inventory, but they do care about how fast you can get orders out the door and into their hands. “Streamlining your dispatch processes using fulfilment automation is a sure-fire way to keep your customers happy.” ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-brand-the-online-shopping-delivery-experience-and-why-its-a-good-idea # How to use the last mile in fulfilment to build your brand Getting your brand in front of your customers isn’t limited to when they visit your website. How to use the last mile in fulfilment to build your brand. Canonical URL: https://starshipit.com/blog-content/how-to-brand-the-online-shopping-delivery-experience-and-why-its-a-good-idea **Summary:**_ The last mile can build your brand when delivery updates, tracking pages, packaging and support messages feel consistent with the rest of the shopping experience. Treat fulfilment as a customer touchpoint so post-purchase communication reinforces trust instead of feeling purely transactional._ Getting your brand in front of your customers isn’t limited to when they visit your website. In fact, there are plenty of other opportunities to get your brand out there long after they’ve submitted their credit card details. Why does this matter, though? If a customer has made a purchase, hasn’t the hard work already been done? Well, no. You might have done the hard work to get your customer to make one purchase, but if they haven’t had a memorable experience – or if they can’t even remember your brand – you’ll have to do all the hard work all over again to encourage them to return. **Every step of the delivery process is a prime opportunity to engage with your customer and capitalise on their emotional openness to your brand. **They’ve already opened their wallet for you once, so how can you encourage them to keep you front of mind the next time they want to make a purchase? The answer lies in branding their delivery experience. ### Branded tracking pages Ordering online isn’t as instantly gratifying as purchasing in-store, so customers like to know exactly where their parcel is. Most online retailers send tracking emails to their customers so the can see exactly where their order is. Many of these emails simply include a link that redirects your customer to the courier’s website. But the moment your customer arrives at your courier’s website is the exact same moment their order becomes about the product, not your brand. While this touchpoint might be perceived as being merely shipping information, it’s actually a great way to keep your customer engaged.** If you use a Starshipit branded tracking page instead of a standard courier tracking link, you can include content that redirects customers back to your website, not the courier’s.** #### Tips for branded tracking pages Include your logo, engaging imagery, your brand’s colours, a quick message from the business, links to your social pages, and prompts to sign up to your email database to upsell to your customers and keep your brand front of mind. Of course, don’t forget about the actual tracking! Starshipit’s [branded tracking pages](https://starshipit.com/branded-tracking-page.md) include visual progress indicators that tell your customers where on the delivery journey their parcels are, along with automatic time-stamped updates supplied by the courier. ### How to optimise your branded tracking page ##### Highlight your brand - Include your logos and images - Use your tone of voice - Use the same recognisable colours and imagery ##### Encourage more sales - Offer a discount for future sales - Thank first-time customers with an exclusive discount code - Promote new product launches - Move end-of-line stock quickly with discounts and specials ##### Increase referrals - Ask customers for product reviews - Ask customers to share their purchases and experiences on social media ##### Increase your following - Invite customers to sign up to your newsletter - Invite customers to follow you social media channels - Run competitions that engage your customers #### Automated notifications Sending notifications to customers throughout the delivery process not only keeps them in the loop, it also reduces the number of “Where’s my parcel”? enquiries your support team has to manage. The more transparent you are about delivery times, the more engaged they’ll be. And if you’re open and honest about any failings or delays on your part, they’ll be more likely to understand too. #### Starshipit: Making shipping notifications as easy as 1-2-3 With Starshipit’s customisable [shipping notifications](https://starshipit.com/shipping-notifications.md), you can choose to send automated emails or texts at all five stages of the delivery process: on label print, at pick-up, when in transit, when out for delivery, and when delivered. You can customise the look of the notifications you send by updating templates for every stage of the delivery journey. You can choose to send them all or only a couple too: whatever you think works best for your business and for your customers. ### Packing slips When the parcel has been delivered, the most important thing in there is the product. A very close second is the packing slip which includes information like what should be inside, how to contact your company, and how to return the product if they’re not happy with it.Adding your logo and business name to the top is a simple but effective way to keep the customer zeroed in on your brand. You could also include recommended products based on your customers’ purchases and include short URLs that are easy to type straight into their online browser. ### Custom packaging To really add to the branded delivery experience, you could consider investing in branded packaging too. The likes of ASOS and Allbirds do this very well to create a memorable branding experience from browsing and purchasing, through the fulfilment process, until the package arrives on their customer’s doorstep. While you’re there, you could consider eco-friendly packaging with a company like [The Better Packaging Co](https://www.betterpackaging.com/?_ga=2.20951288.135640672.1655663649-1538484001.1646615388) so you give both your customer and the environment exceptional service. ### Start your branded delivery experience today Making the switch to branded tracking, notifications and delivery might sound daunting, but with Starshipit it couldn’t be easier. Everything you need to get started is available to every Starshipit user – even if you’re on a free 30-day trial – plus we offer world-class support and onboarding to hold your hand through the process. #### Keen to see how Starshipit could transform your post-purchase experience? Sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) today and find out how to streamline your entire fulfilment process, engage with your customers, and keep them coming back for more. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-calculate-shipping-costs-for-ebay # How to calculate shipping costs for eBay: Tips for running a successful eBay store Calculate eBay shipping costs accurately by factoring in weight, dimensions, destination, packaging, delivery speed, fees and international duties before setting rates. Canonical URL: https://starshipit.com/blog-content/how-to-calculate-shipping-costs-for-ebay **Summary:**_ Calculate eBay shipping costs by checking the packed item’s actual and dimensional weight, destination, carrier rate, packaging, handling time, delivery speed, marketplace fees and any customs charges. Use calculated, flat-rate or free shipping only after you know the real cost and margin for each listing._ [eBay](https://starshipit.com/partner/ebay.md) is a thriving online marketplace where buyers and sellers come together. It also presents a great opportunity for retailers to expand their reach and grow their business. However, one of the most common mistakes for sellers is underestimating the importance of accurate shipping cost calculation. **Imagine this**: you’ve just sold a rare collectible to a customer halfway across the country. Your initial excitement turns to disappointment when you realise the shipping cost you charged barely covers the actual expense. Now, you either have to cut into your profits to cover the charge, or risk getting a negative review from your customer if you decide to ask for additional payment. In this article, we’ll look at **why accurate shipping cost calculation should be a top priority** and provide **actionable tips for running a successful eBay store**. We’ll dive into **who eBay is ideal for**, the **key factors to consider when calculating shipping costs**, and the **pros and cons of different eBay shipping strategies**. _We’ll also introduce you to the benefits of integrating your eBay store with a shipping automation platform for more streamlined, efficient, and cost-effective shipping. Let’s dive in!_ ### Why it's important to accurately calculate eBay shipping costs Accurately calculating [shipping costs ](https://starshipit.com/shipping-costs.md)on eBay is essential for the profitability of your online store – whether you’ve been using the eBay marketplace for a while, or you’re just getting started. Retailers often set a **flat shipping rate** for all items, only to realise that the cost of shipping a heavier or larger package is much more than what the buyer was charged. This scenario is all too common and **can lead to major financial losses **over time. These small miscalculations add up quickly and can eat into your profit margins. Accurate shipping costs are also **critical for maintaining good relationships with your customers**. When buyers are faced with unexpected additional costs or long shipping times due to inefficient shipping methods, their whole experience suffers. There’s also eBay’s algorithm, which **favours listings with accurate and transparent shipping costs**. Listings with detailed and correct shipping information are more likely to appear higher in eBay’s search results, increasing visibility and potentially **leading to more sales**. It’s also worth mentioning that listings with misleading or incorrect shipping costs can be penalised, reducing their visibility to potential shoppers. To ensure your eBay business thrives, it pays to **take the time to accurately calculate shipping costs** for each item you list. This not only protects your profits but also enhances the customer experience. ### Who is eBay ideal for? eBay is a versatile platform that caters to all types of retailers, each with their own unique needs and inventory. By understanding and calculating shipping costs accurately, retailers can fully leverage eBay’s potential to boost their profits. Whether it’s to clear out overstock or tap into niche markets, eBay provides the tools and audience to help businesses expand. Let’s look at some of the best use cases for eBay: #### Selling one-off items: For example, charity stores often receive loads of one-off items through donations. They might have a unique collection of vintage clothing and accessories that could attract collectors on eBay. By listing these items individually, they could reach a wider audience without relying on foot traffic, and potentially increase their profits. #### Selling overstocked or outdated products: Businesses can use eBay to sell overstocked or outdated products at discounted prices. Imagine a tech retailer with a surplus of last season’s gadgets. Rather than letting these items take up valuable warehouse space, the retailer could list them on eBay, turning excess inventory into revenue. #### Selling refurbished or open-box items: Retailers can recoup costs on returned or slightly damaged goods that can’t be sold as new in their primary stores. For example, an electronics store might receive returns of opened but fully functional laptops. By selling these items on eBay, the store can recover some of the costs and offer their customers a good deal. #### Offering discontinued products: eBay can be a platform to sell older models or discontinued lines that still have demand but are no longer part of the main product range. A footwear retailer, for example, might have a discontinued line of popular running shoes. Listing these items on eBay allows the retailer to clear out old inventory while catering to loyal fans of the discontinued products. #### Niche or collectible items: Specialty stores can tap into eBay’s community of collectors and enthusiasts for rare or unique items. A comic book store, for example, might have rare editions that are highly sought after by collectors. eBay's diverse audience increases the likelihood of finding buyers willing to pay top dollar for these unique items. #### International expansion: eBay can be a low-risk way to dip your toes into international waters before investing in localised websites or physical stores. A fashion retailer could list items on eBay to gauge demand from international customers before making any big moves. ### Factors to consider when calculating shipping costs When selling on eBay, there are several factors that can influence shipping costs, and it’s important to consider each of them carefully. Here are some of the key factors to keep in mind: #### 1. Package dimension and weight Weight and dimensional weight are two different ways to determine the size of your package. eBay, like most shipping carriers, uses dimensional weight as their pricing method to calculate the rates they offer. This is calculated by **multiplying the length, height, and width of the package**. Then there’s the actual scale weight. **Billable shipping is based on whichever cost is greater** – the dimensional calculation or the actual scale weight of the package. #### 2. Shipping destination Shipping costs can vary significantly based on the destination, whether you’re sending something locally or overseas. Local deliveries typically cost less, while [international shipping](https://starshipit.com/international-shipping.md) can add substantial costs due to distance, customs compliance, and other factors. It’s essential to know the rates for different regions to set accurate shipping prices. #### 3. Shipping services and carriers Different carriers offer varying rates, delivery speeds, and service levels. For example, [Australia Post](https://starshipit.com/partner/australia-post.md) might be more cost-effective for small, lightweight packages within Australia, while [DHL](https://starshipit.com/partner/dhl-ecommerce.md) or [FedEx](https://starshipit.com/partner/fedex-shipping.md) could be better for larger, heavier items or international shipments. Choosing the right carrier for each shipment can optimise your costs and improve delivery times for your customers. #### 4. Shipping insurance Deciding whether to add shipping insurance can affect your overall costs, so it pays to think about the value of the items you’re shipping to decide if it’s worth it. Shipping insurance allows you to get reimbursed by the carrier if your package is lost, stolen, or damaged during transit. For example, if you run an online jewellery store that ships high-value items, it would be wise to add shipping insurance to avoid any potential losses. #### 5. Packaging materials The type and cost of your [packaging](https://starshipit.com/blog-content/how-to-package-and-send-your-orders.md) materials (boxes, bubble wrap, packing peanuts, etc.) can play a big role in your overall shipping costs. Quality packaging is essential to protect your valuable items during transit but can add to the expense. #### 6. Delivery time and speed Offering different shipping speeds (standard, same-day, on-demand) can attract buyers who want more [choice at checkout](https://starshipit.com/choice-at-checkout.md). Faster shipping options generally cost more, so it’s important to balance delivery speed with cost efficiency. #### 7. Customs duties and taxes (for international shipping) When shipping internationally, customs duties and taxes can really impact the overall shipping cost. Being aware of these potential additional costs ahead of time and informing buyers can prevent unexpected expenses and delays. ### Shipping pricing strategies on eBay – pros and cons Choosing the right shipping method for your eBay listings will help you attract shoppers and keep your costs under control. Let’s break down the pros and cons of the three main shipping options on eBay: ‘Free’ shipping, Calculated shipping, and Flat rate shipping. #### ‘Free’ shipping Free shipping is becoming more and more common as shopper expectations evolve, and offering this service can quickly attract potential buyers to your listing. Here are the pros and cons of this popular shipping option. **Pro – More attractive to shoppers** Offering free shipping can make your listings more appealing to potential buyers. Many shoppers are drawn to listings with free shipping because it simplifies the purchasing decision and eliminates unexpected costs at checkout. **Pro – eBay prioritises free shipping in the listings** eBay often gives higher visibility to listings that offer free shipping. This can lead to better search rankings and more exposure, potentially boosting your sales. **Con – Not free to sellers** While it’s free for your customers, the shipping cost still needs to be covered by you, the seller. This means you need to incorporate the shipping cost into the item price, which can make your items appear more expensive than competitors who do not offer free shipping. **Con – It's easy to misjudge the cost of shipping** Misjudging shipping costs can lead to major losses. If you underestimate the shipping cost and absorb the expense, it can quickly eat away at your profit margins. #### 2. Calculated Shipping Calculated shipping ensures that the customer pays the exact shipping cost based on the package weight, dimensions, and destination. Here are the advantages and disadvantages of using calculated shipping. **Pro – Protects sellers from losing money on shipping** With calculated shipping, eBay determines the shipping cost based on the weight and dimensions of the packaged item and the distance to the buyer’s location. This means you charge the correct amount, protecting you from unexpected shipping expenses. **Con – Requires accurate measurements when listing** Accurate weight and dimensions are critical for calculated shipping. Any mistakes can lead to incorrect charges, which can either overcharge the buyer or undercharge, potentially causing you to lose money on your transactions. **Con – Sometimes this can be a high cost** Depending on the item size and destination, calculated shipping can sometimes end up on the pricier side, which might scare off potential buyers who feel like they’re being overcharged. #### 3. Flat rate shipping Flat rate shipping offers a fixed shipping cost for your customers, regardless of the destination. This option can simplify shipping costs, but there are a few things to consider: **Pro – Covers all or most of the shipping costs** Flat rate shipping allows you to set a fixed shipping cost that typically covers the actual shipping expenses. This can simplify pricing for both you and the buyer. **Pro – The cost can appear cheaper to customers compared to calculated shipping** Flat rate shipping can often seem more affordable to buyers compared to calculated shipping, especially for heavier or bulkier items. It provides transparency and predictability when it comes time to check out, so there are no surprises. **Con – It’s hard to know how much to accurately charge** Determining the right flat rate can be challenging, especially if you’re new to selling on eBay. Without experience, you might either set the rate too low, absorbing extra costs, or too high, potentially discouraging buyers. ### Using a shipping automation platform Integrating your eBay store with a [shipping automation platform](https://starshipit.com/fulfilment-automation.md) like Starshipit can make a huge difference when it comes to accurately calculating and even reducing your shipping costs. Here are some of the main benefits: #### One platform to manage multiple sales channels Seamless integration with eBay and other sales channels means all your shipping information is accurately transferred and completely up to date in one platform. This synchronisation reduces errors and ensures consistent shipping cost calculations across platforms. #### Automated shipping rules You can set up automated shipping rules based on different criteria like weight, destination, and shipping method. For example, to keep costs down, you can set rules to select the cheapest carrier for each shipment. #### Control over your margins Maintain control of your shipping costs and margins within the platform. For example, if a carrier applies a surcharge for overweight packages, you could set up a rule to automatically add a 10% margin to any package over a certain weight to cover the surcharge. #### Real-time rate comparison Starshipit lets you [integrate with all your carriers](https://starshipit.com/multi-carrier-shipping.md) and allows you to [compare shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) from multiple carriers in real-time. This ensures you always select the most cost-effective option for each shipment. #### Assign packages automatically With Starshipit, you can ensure the most cost-efficient packaging is automatically selected by matching item dimensions with your pre-defined package sizes. #### Simplified international shipping compliance Starshipit simplifies international shipping by automating customs documentation and compliance with certain carriers. This ensures your international shipments meet all regulatory requirements before they reach the border, reducing delays and complications at customs, and avoiding any costly bounce backs. ### Next steps Whether you’re offloading overstock, catering to niche markets, or simply expanding the reach of your business, eBay offers a diverse audience ready to buy. Striking the perfect balance when calculating shipping costs for eBay will ensure your business remains profitable, keep your customers happy, and give you a competitive edge in a bustling marketplace. If you’re ready to learn more about how integrating your eBay store with a shipping automation platform will help you calculate and reduce your shipping costs, start your [free trial of Starshipit](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a one-on-one demo](https://starshipit.com/book-an-appointment.md) with a shipping expert today! - [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-choose-warehouse-management-system-ecommerce # How to choose a warehouse management system for eCommerce Choose the right eCommerce WMS with a practical checklist for inventory, picking, shipping integrations, implementation, support and cost. Canonical URL: https://starshipit.com/blog-content/how-to-choose-warehouse-management-system-ecommerce **Summary:**_ Choose a WMS by testing the real work your warehouse needs to do: receive stock, put it away, replenish pick faces, pick, pack and hand orders to shipping. The best fit gives your team reliable stock visibility and repeatable workflows now, while supporting the next realistic stage of growth without unnecessary complexity._ **Key points:** - Use real warehouse scenarios in every supplier demonstration, including exceptions. - Score every option on connected inventory, warehouse and shipping workflows - not features in isolation. - Compare total cost and the first operational outcome, not subscription price alone. **A warehouse rarely breaks all at once. It gets harder to run one workaround at a time: a stock adjustment checked in a spreadsheet, a picker walking back for a missed item, a packed order waiting for someone to re-enter shipping details.** That is why choosing a warehouse management system should start with the work your team does every day, not a feature checklist. A growing eCommerce warehouse might need clearer stock locations, more reliable receiving, faster picking or a better handoff to shipping. The right system solves those constraints without forcing unnecessary complexity onto the team. If your main need is a clearer outbound process, Pick & Pack can help teams pick, pack, verify orders and print shipping labels. A WMS adds broader control over inventory and warehouse work, including receiving, putaway, stock movements, replenishment and location-based picking. [Compare Pick & Pack and WMS workflows](https://starshipit.com/blog-content/pick-and-pack-app-vs-wms.md) to work out which level of control fits your operation. If you are ready to compare WMS options, this buyer's guide will help you define the must-haves, test integration fit and ask better questions before you commit. ### Table of contents - **What should an eCommerce WMS include?** - **Why are retailers investing in WMS now?** - **How should a WMS connect to shipping software?** - **What questions should you ask before choosing a WMS?** - **How do you compare WMS cost, complexity and time to value?** - **What should growing retailers avoid?** - **A practical WMS comparison checklist** - **Frequently asked questions** ### What should an eCommerce WMS include? An eCommerce warehouse management system should give your team accurate stock visibility and guide the physical work from receiving through to dispatch. The exact depth you need will depend on your products, warehouse layout, order profile and growth plans. **Start with the workflow, not the feature name.** ### Why are retailers investing in WMS now? The pressure is not simply to add another tool. It is to make stock, warehouse and shipping decisions work together as order volume and delivery expectations rise. **In ****[Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md)****, warehouse management systems were retailers’ top planned investment at 36.2%.** The same research found 69.6% already use shipping automation, while 27.5% use a WMS - a useful reminder to test how connected your fulfilment tools really are. 36.2% In Evolving Expectations 2026, warehouse management systems were retailers’ top planned investment at 36.2%. ### How should a WMS connect to shipping software? **The handoff between packing and shipping should be part of the selection process, not an integration detail left until implementation. **When an order is packed, the shipping workflow needs the right address, package, service and order information without the team re-entering data. Ask each supplier to show the full journey from an order arriving to a label being printed and tracking being written back to the sales channel. Include cancellations, split shipments, partial fulfilment and failed label creation in the demonstration. A separate WMS and shipping platform can work well when the connection is reliable and ownership is clear. A connected warehouse and shipping suite has a practical advantage: fewer systems, fewer handoffs and less duplicate data for your team to manage. Compare the complete workflow, the data exchanged and what happens when a label, order or integration needs attention. To understand the roles more clearly, compare [warehouse management systems and shipping software](https://starshipit.com/blog-content/wms-vs-shipping-software.md). You should also check whether shortlisted systems connect with your current eCommerce, accounting, inventory and carrier setup through supported [integrations](https://starshipit.com/integrations.md) or an appropriate API. ### What questions should you ask before choosing a WMS? **Bring real warehouse examples into every sales conversation. **A polished standard demonstration will not tell you how the system handles your busiest day, an unexpected stock discrepancy or a process that crosses teams. 1. Which problems will the first phase solve, and which will remain outside scope? 1. How does the system represent our warehouses, locations, products, bundles and stock states? 1. What happens from purchase order receiving through to putaway? 1. Which picking methods are supported, and how are exceptions handled? 1. How does packing connect to carrier selection, label printing and tracking updates? 1. Which integrations are maintained by the WMS provider, and who supports an issue across systems? 1. What data must be prepared before implementation, and who is responsible for it? 1. How will warehouse staff be trained, supported and given access to test workflows? 1. Which reports will help us monitor stock accuracy, throughput, errors and workload? 1. What are the ongoing costs for users, locations, devices, integrations, support and future changes? ### How do you compare WMS cost, complexity and time to value? The cheapest subscription is not always the lowest-cost option. Compare the total work required to get useful results, including data preparation, integrations, devices, process design, training, support and internal time. **Time to value is the point when the new process is working reliably and the team can see an operational improvement. **Define that outcome before signing. It might be more accurate receiving, clearer stock locations, fewer picking errors or a faster packing-to-shipping handoff. - **Implementation effort: **What must be configured, cleaned, mapped and tested before go-live? - **Team usability: **How many steps does each common task take, and what happens when the usual process changes? - **Technical complexity: **How many systems, connections and support teams sit between an order and dispatch? - **Ongoing cost: **Include subscriptions, implementation, integrations, hardware, support, maintenance and the internal cost of manual work that remains. - **Operational fit: **Can the system support today's workflows and the next likely change without a large redesign? ### What should growing retailers avoid? A WMS should add structure where growth has created uncertainty. It should not add complexity for its own sake. Watch for these common selection mistakes. - **Buying for a distant future: **A long list of enterprise features has little value if your team cannot use the core workflows well. Prioritise the next stage of operational complexity you can describe with confidence. - **Treating every feature as equally important: **Separate must-haves from useful extras and test the most frequent, costly or error-prone workflows first. - **Leaving shipping until the end: **The warehouse process is not complete when an order is packed. Test carrier selection, labels, manifests and tracking as part of the same journey. - **Underestimating data and change management: **Even a simple system needs clean product data, clear locations, agreed processes and time for the team to learn. - **Choosing on price alone: **A low software cost can be offset by custom integrations, manual work, slow support or a process the team struggles to follow. ## A practical eCommerce WMS comparison checklist ### Choose an eCommerce warehouse management system around the work **The best way to choose an eCommerce warehouse management system is to make the buying process operational. **Map the problems, show suppliers the real workflows, test the shipping handoff and score each option against the same evidence. If a provider cannot demonstrate how its system handles your routine work and your exceptions, it is not ready for your shortlist. Starshipit WMS keeps inventory, warehouse jobs and multi-carrier shipping connected in one platform. Your team can manage location-based stock control and scan-led receiving, putaway, movements, replenishment, picking and packing - then move straight into shipping without stitching separate systems together. Explore [Starshipit Warehouse Management](https://starshipit.com/warehouse-management.md) to see whether that connected approach fits your operation. You do not have to map the change alone. Our shipping experts can help you talk through your warehouse workflow, identify where connected WMS and shipping can remove friction, and guide your team from setup through to the day-to-day operation. **[Book a WMS demo](https://starshipit.com/book-a-wms-appointment.md)** or **[start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx)** to see how it could work for your team. ## Frequently asked questions ##### What is an eCommerce warehouse management system? An eCommerce warehouse management system, or WMS, helps teams control inventory, locations and warehouse work such as receiving, putaway, replenishment, picking and packing. It should connect warehouse activity with the order and shipping systems used to fulfil online sales. ##### Which WMS features should a growing retailer prioritise? Prioritise the features linked to your current bottlenecks. Common must-haves include real-time inventory visibility, location control, receiving and putaway, stock movements, replenishment, barcode-led picking and packing, reporting, integrations and a reliable handoff to shipping. ##### How long does WMS implementation take? Implementation time depends on warehouse complexity, data quality, integrations, process changes, testing and training. Ask suppliers for a plan based on your actual workflows, with clear responsibilities and a defined first operational outcome, rather than relying on a standard timeline. ##### Should WMS and shipping software be separate? They can be separate if the integration is reliable and support ownership is clear. A connected platform may reduce handoffs and duplicate configuration. Compare the full order-to-dispatch workflow, including what happens when data or label creation fails. ##### How should you compare WMS pricing? Compare total cost rather than subscription price alone. Include implementation, integrations, devices, training, support, internal time and the cost of manual work that remains. Balance this against the operational outcome and time to value you expect from the system. ##### What should you bring to a WMS demonstration? Bring examples of your products, locations, order types, receiving process, picking methods, packing exceptions, shipping setup and reporting needs. Ask the supplier to demonstrate those workflows and explain any gaps, configuration or custom work required. Include a busy-day scenario and an exception, such as missing stock or a split shipment, not just the ideal path. ## Get a connected WMS and shipping operation ## https://starshipit.com/blog-content/how-to-create-and-print-your-shopify-shipping-labels # How to create and print your Shopify shipping labels Creating Shopify shipping labels doesn’t have to be expensive or confusing. With some clever shipping integration tech, you can fulfil orders like a pro. Canonical URL: https://starshipit.com/blog-content/how-to-create-and-print-your-shopify-shipping-labels **Summary:**_ Create and print Shopify shipping labels by setting up Shopify Shipping or a connected shipping platform, confirming package details, choosing the right service and sending labels to your printer. The guide also explains flat, calculated and custom rates so label creation matches your checkout pricing._ Ever wished that printing shipping labels was easier in your eCommerce business? Wish granted! **Creating ****[Shopify shipping labels](https://starshipit.com/blog-content/how-to-customise-shopify-shipping-labels.md)**** doesn’t have to be expensive or confusing. **With a few simple set up tips and some clever [Shopify shipping integration](https://starshipit.com/partner/shopify-shipping-integration.md) tech, you can fulfil orders like a pro. This guide will show you everything from how to easily create and print shipping labels, to setting up Shopify shipping to getting the best shipping rates. ### What is Shopify Shipping? [Shopify shipping](https://starshipit.com/blog-content/getting-started-with-shipping-on-shopify.md) gets products from you to your customer. It is an integral part of the order fulfilment chain, and plays a big part in positive customer experiences. It includes everything from creating shipping labels, to track parcels, to organising returns or refunds. Here are just a few [eCommerce shipping](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) stats that show why its so important in your Shopify store: - **53%** of customers won’t even place an order if shipping details are unclear. - **43%** of customers will abandon their cart if the shipping is too expensive. - **83%** of online shoppers expect regular shipping notifications on their order. As you can see, consumers have very high expectations for ecommerce delivery! Your Shopify shipping process needs to be clear, fast, and keep customers updated every step of the way if you want to build loyal, raving fans. ### Setting up Shopify Shipping Setting up your ecommerce store is one thing. However, you still need to have a process for shipping! You can edit this in your “Shipping and Delivery” settings. Shopify shipping rates are automatically added to your store. This will look different depending on where you are located. In the US and Canada, USPS rates are added automatically. If you are in the UK or Australia, flat rates are added by default. You can also set up “shipping profiles” for different products. You will also have the option to activate Shopify shipping integrations. Using the default settings won’t necessarily give your customers the best price or be easy to use. **Without a shipping integration, you will need to “buy” a shipping label from Shopify fulfilment dashboard and manually arrange a courier pick up.** A third party Shopify shipping app will make order fulfilment a lot faster and cost efficient. If you are setting up Shopify shipping with a third party software, look for features such as: - Integrating directly into your Shopify dashboard - Simple set up - Giving your customers different price points at the checkout - Printing shipping labels for parcels - Automatically updating customers on their order - Choosing the right courier based on your customer’s location and allocating it directly on your behalf ### Creating and printing Shopify labels Once a customer has placed an order, it is time to create a shipping label in Shopify. If you have set it up correctly, order fulfilment will take no time at all! **If you don’t have a shipping integration, here are the basic steps for printing Shopify labels:** 1. Go to your Shopify fulfilment dashboard for the individual order 1. Buy a shipping label from Shopify 1. Download and print the label (using your ordinary printer is fine, but we also wrote a list for the best printers for Shopify shipping labels) 1. Attach label to the package 1. Arrange for a courier pickup (or drop off at your local post office) ##### How to print labels for Shopify parcels: ###### Top tip! When you are setting up Shopify shipping, you can print out a free test label to make sure your printer is working properly. Just go to Settings>Shipping and delivery>Shipping labels>Print test label. This is how most Shopify stores start out with shipping. However there are a couple of issues with doing this manually. Firstly, it takes time! Doing this for each individual order can add up when you start to get a lot of daily orders. Next, you might not be getting the best shipping prices by using the default. Another issue is that if someone has put their address in wrong, you could be charged penalties when it gets sent back. Using a shipping integration means creating and printing Shopify labels means that it is simple and cost effective for both you and your customer. ### Shopify Shipping Label Charges So how much does it cost to create a shipping label in Shopify? Well, that depends on how you want to charge for shipping. Ultimately, the price of your shipping labels is determined by your carrier. **When and how you pay for shipping will also depend on your carrier. **For example, DHL will send you a monthly statement for all your international orders combined. To see what your current label charges are, go to your shipping label charges in the “Bills” section of your Billing page in your Shopify admin. You can change how much your customers pay for shipping under your “shipping and settings”. This will either be a flat rate or a calculated rate which we will go into more detail below. #### Flat Rate Shopify Shipping Charges 📦 A flat rate means that you charge the same amount for every parcel. This might be a good option if you - Sell basically the same volume/product in every order - Most customers are in the same country/location - You want to make shipping simple for your customers **You may lose more money over time with a flat rate, but it makes it super simple for your customers. **This format could also mean you lose customers at the checkout if they think it is too expensive and they don’t have a variety of options. #### Calculated Rate For Shopify Shipping Charges 🛒 A calculated rate means that shipping is calculated at checkout. This gives customers a bit more freedom to choose the price that suits them. Calculated shipping rates are good for - Ecommerce stores with varied orders - If you are sending to lots of locations - Want more exact shipping prices so you’re not losing money You can also set up free shipping by calculating a spend threshold. Keep in mind that 24% of consumers would spend more to meet a free shipping threshold. Using a shipping integration will make this process easier and make sure customers get the right price every time. #### Taxes on Shopify shipping labels 🧾 Shopify shipping label taxes will depend on where you are shipping products from. For example, if you are in Australia and sending products within Australia, you will need to include taxes in your shipping charges. However, if you send it to someone in another country the shipping will not include taxes. The price of Shopify shipping labels will depend on - Whether you charge flat or calculated fees - Where you are shipping to and your country’s tax rules - What courier integrations and services you use - Whether you use Shopify’s default settings for buying shipping labels or negotiate your own courier prices Before you start shipping, you will need to research what the tax rules are in your own country/state. Unfortunately there is no simple answer for the price of Shopify shipping labels! Using a Shopify shipping integration app to create and print labels will mean all of these factors are calculated automatically. ### Simple Shopify Shipping Labels Process If you’re looking for a simple way to create and print Shopify labels (for the right price!) Starshipit has got you covered. From processing orders, to printing labels, to uploading customs documents, Starshipit makes ecommerce shipping labels as easy as possible. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-customise-shopify-shipping-labels # How to customise Shopify shipping labels Using customised shipping labels for your eCommerce store saves you valuable time and money – but do you know how to customise them for your own business? Canonical URL: https://starshipit.com/blog-content/how-to-customise-shopify-shipping-labels **Summary:**_ Customise Shopify shipping labels by controlling the label format, business details, parcel information and printing workflow used for each order. A clearer label helps couriers identify the shipment, supports parcel tracking and gives your fulfilment process a more consistent, professional finish._ Using [customised shipping labels](https://starshipit.com/blog-content/how-to-print-shipping-labels-for-parcels.md) for your eCommerce store saves you valuable time and money. Setting up [automatic shipping systems](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) means that you are much less likely to make mistakes in your order fulfilment process. That means faster delivery for customers, less undelivered parcels, and more time for your team to work on more important things. **But how do you actually set up custom shipping labels for your store?** We’ll take you through what [shipping labels](https://starshipit.com/blog-content/getting-started-with-shipping-on-shopify.md) are, the benefits of doing it automatically, and steps to customise and automate your Shopify shipping labels. ### What are shipping labels? [Shipping labels](https://www.shipbob.com/blog/fulfillment-basics-how-do-shipping-labels-work/) are the stickers that get your eCommerce products where they need to go. Your shipping labels help couriers track and deliver parcels. That means they need to be accurate and legible. If you have a label printer you can stick these directly onto bags or packages. However, it is also totally fine to print these off on a regular printer and sellotape them to your parcels. [Printing shipping labels for parcels](https://starshipit.com/blog-content/how-to-print-shipping-labels-for-parcels.md) (and even worse writing them out by hand!) can take up a lot of valuable time. They are a critical piece of an efficient fulfilment strategy so it is worth taking the time to set it up right. ### Benefits of using shipping labels for parcels [Customising and automating shipping labels](https://www.zenstores.com/tutorials/5-reasons-why-you-should-be-printing-shipping-labels/) benefits you as much as your customer. The faster your delivery process, the more willing your customers will be to buy from you again! Let’s go through some of the benefits of custom [Shopify shipping labels](https://starshipit.com/blog-content/how-to-print-shipping-labels-for-parcels.md). ### Helps in tracking customers’ package Shipping labels help customers track their orders electronically. [83%](https://www.prnewswire.com/news-releases/global-survey-reveals-that-83-of-consumers-state-a-need-for-some-form-of-support-during-their-online-shopping-journey-188991631.html) of online shoppers expect regular shipping notifications on their order! Using a shipping app that automatically creates shipping labels and order numbers makes it super simple for customers to track their order in real time without you lifting a finger. For example, sustainable fashion brand [Bhumi Organic Cotton](https://starshipit.com/blog-content/2020/03/01/starshipit-x-bhumi-organic-cotton.md) had a brick and mortar store as well as online sales. By automating their shipping notifications, they reduced parcel location inquiries by [50%](https://starshipit.com/blog-content/2020/03/01/starshipit-x-bhumi-organic-cotton.md). ### Offers accurate information Your courier will charge you for making more work for them. Wrong addresses, overweight parcels and illegible notes all make it impossible for them to deliver packages. Printed shipping labels (and a shipping integration that corrects addresses for you) will save you a lot of money over time. ### Makes it look professional Even if you don’t have custom packaging yet, a custom printed shipping label makes you look more professional. A handwritten label might seem like you are saving yourself money, but in the long run, trust in the professionalism of your brand is more important. ### Helps streamline the process It might not feel like it if you are just starting out, but saving a few minutes for each order fulfilment adds up! A real life example of this is luxury plume brand [The Feather](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md). They were sometimes getting over 100 orders a day but were still manually typing out addresses from their Shopify site. Many couriers will charge penalties for incorrect addresses which means money for you and time wasted for your customers! Using Stashipit [simplified their shipping labels and fulfilment process](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md). This meant [80%](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md) less time on each order and less errors on simple things like addresses and labels. ### Format of a Shopify shipping label You can [customise shipping labels](https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-labels/changing-and-voiding-labels) to a certain extent. However all of them will have some basic, non-negotiable information on them: - Customer address - Sender address - Delivery partner details and barcode - Package weight It will also usually state the shipping class (e.g. same day delivery) and a short description if you are sending internationally. If they are set up with the right software, you can also include branding if it doesn’t cover the important details. **The exact price and details for shipping labels will ultimately be decided by your carriers.** ### Creating and printing Shopify labels Once a customer has placed an order, it is time to create a shipping label in Shopify. If you have set it up correctly, order fulfilment will take no time at all! If you don’t have a shipping integration like [Starshipit](https://starshipit.com/index.md), here are the basic steps for printing Shopify labels: 1. Go to your Shopify fulfilment dashboard for the individual order 1. Buy a shipping label from Shopify 1. Download and 🖨️ print the label (using your ordinary printer is fine, but we also wrote a list for the best printers for [Shopify shipping labels](https://starshipit.com/blog-content/the-best-printer-for-printing-shipping-labels.md) 1. Attach label to the 📦 package 1. Arrange for a 🚚 courier pickup (or drop off at your local post office) [How to print labels for Shopify parcels](https://starshipit.com/blog-content/how-to-print-shipping-labels-for-parcels.md): Top tip! When you are setting up Shopify shipping, you can print out a free test label to make sure your printer is working properly. Just go to Settings>Shipping and delivery>Shipping labels>Print test label. If you make a mistake when customising your labels, you can simply [void your shipping label](https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-labels/changing-and-voiding-labels) and start over. For example, if you need to c[hange the size of your label](https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-labels/changing-and-voiding-labels), you have 30 days to void it and get another one. ### Steps to customise your Shopify shipping label You can use the [Shopify shipping label template](https://www.shopify.com/nz/tools/shipping-label-template) to create custom shipping stickers for free. Here are [Shopify’s own instructions](https://www.shopify.com/nz/tools/shipping-label-template) for using their template: 1. Go to shopify.com/tools/shipping-label-template 1. Enter your information into the online form 1. Click “Create shipping label” 1. Wait for the shipping label email from Shopify to arrive in your inbox 1. Click on the link “Get your shipping label now” 1. Click “Download PDF” 1. Print and use the label or email it to the customer with instructions to print and tape it to their parcel This is not a bad place to start with custom printed shipping labels, however there are a couple of challenges once you start to scale. Firstly, it takes time! Doing this for each individual order can add up when you start to get a lot of daily orders. Next, you might not be getting the best shipping prices by using the default. Another issue is that if someone has put their address in wrong, you could be charged penalties when it gets sent back. Using a shipping integration means [creating and printing Shopify labels](https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-labels) means that it is simple and cost effective for both you and your customer. ### Simple custom shipping labels with Starshipit Shipping labels are crucial for your order fulfilment and customer satisfaction. Instead of manually processing every single shipping label, you can use Starshipit to automatically create, customise and print your Shopify labels (or any eCommerce platform you use!). Using the [Starshipit shipping integration](https://starshipit.com/index.md) will reduce time, errors and money spent on printing while helping you deliver a first class purchasing experience for customers. Stop printing custom labels the hard way and start using [Starshipit](https://starshipit.com/index.md). ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-find-the-best-shipping-software-for-ecommerce # How to choose the best shipping software for your eCommerce store Compare eCommerce shipping software by integrations, carrier model, automation, labels, tracking, returns, support and total cost. Canonical URL: https://starshipit.com/blog-content/how-to-find-the-best-shipping-software-for-ecommerce **Summary:**_ The best _[_shipping software_](https://starshipit.com/index.md)_ fits the way your store already sells and fulfils orders. Compare carrier and platform integrations, automation rules, label printing, checkout rates, tracking, returns, reporting, support and total cost. The right choice should remove repeat work without limiting the carriers or services your customers need._ In today's super-competitive online arena, with Amazon and eBay offering free and fast delivery options, retailers and wholesalers need to be even smarter with their order fulfilment and shipping processes. **Speed of delivery is fast becoming a point of difference for some and a sticking point for others. But in order to speed up your delivery, you first need to focus on streamlining your fulfilment processes and removed the bottlenecks with automation.** A shipping integration (also called a plugin or app) allows you to offer your customers a more flexible range of [shipping options when they checkout](https://starshipit.com/choice-at-checkout.md). This could be order tracking options, priority delivery, international delivery or faster delivery. It's well known that some customers are willing to pay more for shipping & handling if they want the product quick, such as the next day! ### What should eCommerce shipping software include? - Sales-channel and carrier integrations - Rules-based carrier selection and bulk label printing - Checkout delivery options, tracking writeback and notifications - Returns, reporting, roles and security, API access and implementation support - Clear total pricing, including subscription, label and support costs For a broader platform view, explore Starshipit’s shipping platform. ### 5 steps to picking the best shipping app for your eCommerce store 1. Evaluate the shipping integrations that work with your eCommerce store 1. Find out which region the shipping integration was first designed for 1. Decide if you want a shipping app versus a freight aggregator? 1. Calculate your ROI from automation 1. Test implementation and support before you commit ### 1. Evaluate the shipping integrations that work with your eCommerce store **There are a number of eCommerce shipping solutions available, so it comes down to evaluating and selecting the one that integrates with your existing eCommerce store, other apps such as inventory management systems and your preferred carriers.** If there is more than one shipping app that appears to tick all the boxes, ita a good idea to evaluate the reviews that other customers have left online - specifically on the eCommerce platform that you are also using, as this will be a good indication of what your own experience with that service provider will be. Take the time to read through testimonials and look for prominent, successful brands who use the same eCommerce store and your preferred choice of shipping integration to see which shipping app stands out from the rest. ### 2. Find out which region the shipping integration was first designed for **Another tip is to see which couriers that shipping integration was built for. Is it one that originated in the US or UK and then added in ANZ at a later point? ** Chances are they have a support team that is more comfortable and knowledgeable in terms of supporting carriers from that side of the world versus the smaller (and often added later) carriers of Australasia. Support can take a lot longer and answers slower when it comes to specific issues with Australian and NZ carriers versus using an integration that specialises in Australasian carriers such as Starshipit. ### 3. Shipping app versus freight aggregator? Some shipping integrations are freight aggregators (freight forwarder) which means they manage the shipping on your behalf, using a selection of carriers and clip the ticket on each shipment while providing you with access to competitive shipping rates. **Starshipit is purely a software provider (SaaS) which means you can bring your own shipping accounts with you and manage the ****[mix of carriers](https://starshipit.com/integrations.md)**** that best suit your business.** If you have negotiated great rates with your courier partners, you can simply bring your account with you and enjoy the benefits of a full shipping integration that offers live rates at check-out ([Shopify](https://starshipit.com/shopify-shipping-integration.md), [Adobe Commerce](https://starshipit.com/magento.md) and [WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md)), branded tracking and shipping notifications, address validation to reduce delivery errors and speedy label printing. Think seconds, not minutes to fulfil an order. ### 4. Calculate the time saved and value-added from automation **If you are still sitting on the fence as to whether or not to take the plunge and integrate a shipping app with your eCommerce store, work out how long it takes to manually fulfil an order and multiply that by the number of orders over a week or month.** Then work out what value you place on your time (hourly rate if you will) and that will give you a true cost of manual fulfilment. By automating fulfilment you can process orders quickly in a matter of seconds or a minute or two, so calculate the time saved and multiply that by the hourly rate and that will reveal your savings per month. Example: E.g. 100 orders per week at 8 mins per order = 800 mins or 13.3 hours @ $25 per hour = $333.00 per week. For a plan that allows up to 4000 shipments per month, it is only $80 per month. That's a savings of $253.00 of your time, as well as reducing delivery errors and customer complaints when deliveries go awry due to incorrect delivery addresses. ##### Check out this guide Here is a [blog](https://www.shopify.com/blog/shipping-and-fulfillment?_ga=2.32503678.135640672.1655663649-1538484001.1646615388) from integration partner [Shopify](https://shopify.com/?_ga=2.32503678.135640672.1655663649-1538484001.1646615388), who have summarised a [Beginner's Guide to Ecommerce Shipping and Fulfillment](https://www.shopify.com/blog/shipping-and-fulfillment?_ga=2.91739226.135640672.1655663649-1538484001.1646615388). ### 5. Test implementation and support before you commit **Test implementation and support before you commit. Ask who owns setup, how carrier changes are handled, what training is included and how quickly you can get help during peak periods.** At Starshipit, customers are provided with a dedicated Customer Success representative to assist with all things shipping automation. You can reach out for support at any stage, from the initial set-up through to optimisation and any day to day queries they may have. ## Ready to simplify shipping? ## https://starshipit.com/blog-content/how-to-get-the-most-out-of-your-ecommerce-management-software # How to get the most out of your eCommerce management software Let's explore eCommerce inventory management: What inventory management actually is, some common challenges and the benefits of automating it. Canonical URL: https://starshipit.com/blog-content/how-to-get-the-most-out-of-your-ecommerce-management-software **Summary:**_ Get more from eCommerce management software by using it to control inventory, connect order data, reduce manual work and keep customers informed when stock or fulfilment changes. The strongest setup gives teams visibility into products, orders and shipping decisions before problems reach the customer._ eCommerce management software helps you systemise your order fulfilment. When 61% of customers will switch to competitors after just one poor customer experience, automating your inventory management is critical! To help you get more out of your eCommerce inventory management, we’re going through what inventory management actually is, some common challenges and benefits of automating it, and what to look for when you are ready to invest in eCommerce management software. ### What is eCommerce inventory management? Inventory management is a system that helps you track inventory levels, orders, sales and deliveries across your business’s supply chain. [eCommerce management software](https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify.md) gives you insights into every aspect of your products, helping you better understand customer needs and business workflow. Whether you are fulfilling orders yourself or working outside of a warehouse, a good inventory management system will help your eCommerce business: - Save money 💰 - Reduce time 🕐 on picking and packing - Easily double check product quality before sending - Ship products 📦 faster than ever Every system that you implement should have one goal: to [ship more products to customers faster](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md). ### Common challenges of eCommerce inventory management Without some sort of system or inventory management software, your order fulfilment process will probably be inefficient. This means that you aren’t serving customers to the best of your ability! Let’s go through some of the common challenges you might be facing in inventory management. ##### To identify if stock in the wrong place If you are scaling and have large or multiple warehouses, you need an inventory system that keeps track of exactly where products are. Without effective inventory management, stock could be in a warehouse in a different part of the country or order fulfilment will be slower than expected. ##### To identify stock levels You probably know which of your products sell the fastest. eCommerce inventory management software makes sure that you stay ahead of low stock levels and customers never order something that isn’t actually there. ##### To avoid wastage You don’t want perishables and seasonal products sitting on the shelves going to waste. Inventory management can help you see trends and where you need to update or pull back on stock. ##### To communicate openly with customers Most customers are probably reasonable people. If something is low in stock or on back order, you can give them an estimated timeline. However without eCommerce inventory management, you will struggle to communicate these details with customers and they will more than likely go to your competitors. ### Key benefits of an eCommerce inventory management A lot of the challenges in inventory management can become benefits with the right software and technology. Inventory software will streamline your order fulfilment and ultimately keep your customers happier (which is the ultimate goal in eCommerce!). ##### Helps in gathering data Not only do you need to serve customers in eCommerce, you need to analyze what is working and what’s not. Using software for inventory allows you to monitor trends, bottlenecks, and money drains. ##### Streamlines processes The faster you can get orders out of your inventory warehouse the better. 98% of shoppers say that the delivery experience impacts their loyalty to a brand. That starts with getting orders out fast, i.e. not wasting time looking for products and manually entering data. ##### Effective sharing of information With a streamlined management process, all the moving parts of your order fulfilment will align. That means that as soon as someone places an order, everybody in the supply chain knows exactly what to do to get an order out fast. ##### Improves satisfaction Of course the one of most important benefits of using eCommerce inventory software is meeting customer expectations. You can get more orders out with less errors in less time. Everybody wins! ### Features to look for in a eCommerce management system The short answer is that if you are scaling your eCommerce business, software is the key to your inventory management. Let’s go through a few key features to look for in an eCommerce management system. ##### Real-time data analytics Great business owners know that data is the key to making growth-focused decisions. For example your inventory management system should be tracking things like what stock you have and what isn’t selling as much. This way you can figure out what is and isn’t working over time. ##### Barcode scanning and serial numbers If you use third party logistics, barcode scanning and SKUs are crucial. This means that you aren’t overselling if you have multiple locations and workers can get products out as quickly as possible. ##### Real-time inventory value tracking Not only do you need to know how much stock you have, you also need to track the financial value of it. A good inventory software will help you see where you have financial bottlenecks and where you are losing money on wastage, expensive delivery and inefficient processes. ##### Supplier management Your eCommerce product management software shouldn’t just track products going out. It also needs to track incoming products from suppliers. It should be able to tell you which are your best suppliers, which products sell the most, whether products come in on time and at a high quality every time. ### How Starshipit integrates with inventory management for faster shipping Starshipit is an all-in-one shipping softwaware for eCommerce businesses. You can integrate Starshipit with a warehouse management system (WMS) and optimise the entire fulfilment process from order placement with your vendor to order delivery to your customers. You can easily process customer orders through Starshipit using your own freight accounts. Typically, Starshipit integrates directly with your WMS or inventory management system. You'll have a main Starshipit account integrating directly to your WMS and courier. The main account is connected to separate child accounts with different settings to your main account. This allows you to ship from different locations/businesses using Starshipit. Your WMS or inventory management system links to your eCommerce platform. Using Starshipit alongside your inventory management solution is ideal if any of the following apply to you and your business: - I run my own warehouse and I’m having issues with inventory which are impacting my business growth. - I’m looking for a solid foundation to scale my business. - I’m planning to hire more people in my warehouse to meet demand. - I sell finished products that are ready to ship. - If my product isn’t on the shelves, I have no idea if I have stock. - I’ve reached the initial scale with my business and outgrown spreadsheets. - I’m having trouble prioritising orders and making sure I have the most profitable items in stock. ### Ship smarter, grow faster with Starshipit Starshipit is the ultimate software for growing eCommerce businesses. Whether you are a business owner managing inventory yourself or a third party logistics company looking to streamline services for customers, Starshipit makes shipping easier than ever. Book a call with our Success Team to help you ship the smart way, so you can grow faster. Start your FREE 30-DAY TRIAL (no credit card required). ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-grow-your-business-internationally # The best ways to grow your ecommerce business internationally How can small businesses expand by selling globally and ensure that they have a successful outcome despite economic or political uncertainties? Canonical URL: https://starshipit.com/blog-content/how-to-grow-your-business-internationally **Summary:**_ Growing internationally starts with choosing target markets where your products, pricing and delivery promise can realistically work. Check duties, taxes, courier coverage, customs data and localisation needs before opening new regions so cross-border growth does not create fulfilment strain over time._ **Shipping internationally can be a daunting decision to make. Getting a new brand or product established in your own local market can be challenging, let alone marketing it to a different region or culture where language or customs need to be taken into consideration.** The cross-border selling opportunities in the $2-trillion eCommerce market lead us to a pivotal question. How can small businesses not only expand by selling globally, but also ensure that they have a successful outcome despite economic or political uncertainties? Here are some great tips from [entrepreneur.com](http://www.entrepreneur.com/) on how to get your small business booming in international markets. ### Diversify your selling to different markets and countries **Offering your product to a handful of countries, either via retailing or wholesaling ensures that any potential international issues won't negatively impact your business too drastically.** Diversifying your markets will keep your business flexible to adapt to challenging situations. If one market crashes, your company won’t come down with it; you’ll have “backup” markets to protect your business and keep it profitable. ### Take advantage of global marketplace platforms Entering a new marketplace with your own website can be time-consuming, costly and present difficulties such as language barriers.** Selling via local online marketplaces can be a relatively risk-free way to test out new markets and enable your business to be agile and able to move quickly.** International marketplaces offer a win-win for business and the consumer. They provide consumers with one-stop shopping for products they might not have found otherwise, and they allow businesses to connect with an expanded buyer audience they probably wouldn’t have been able to reach on their own. ### Don’t overlook shipping Selling your products to international customers is one thing, but you have to have a solid plan in place for how you’re going to get them their purchases. **Choosing the right shipping method is crucial, as well as offering multiple shipping options tailored to customers’ delivery speed and cost preferences. **U.S. customers have heightened delivery expectations, which means international customers have to, too. According to the [2016 UPS Pulse of the Online Shopper](https://www.ups.com/assets/resources/media/knowledge-center/2016_UPS_Pulse_of_the_Online_Shopper.pdf), 75 percent of shoppers rate shipping costs as being the most important buying factor, exhibited by 56 percent of shoppers reporting they’ve abandoned a cart due to high shipping costs. Additionally, consumer perception of what constitutes as fast delivery has accelerated. A [Deloitte study](http://www2.deloitte.com/content/dam/Deloitte/us/Documents/consumer-business/us-2015-holiday-survey-results.pdf) reported that nine out of 10 shoppers only consider same-day, next-day and two-day delivery to be fast. And given this report is 2 years old now, it stands to reason that currently, only same-day or next day delivery would be considered fast, with larger retailers trialling 1 and 3 hour deliveries in metro areas. A more [recent study by PWC](https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/future-of-customer-experience.html), reveals that consumers are willing to pay more for same-day or faster delivery. Over 40% of online shoppers said they would pay an extra charge for same day delivery and a quarter of respondents said they would dip into their wallets to be sure of getting their packages within a one- or two-hour window of their choosing. And shoppers ages 65 or over were 8% (52% vs. 44%) were more likely to choose delivery at a specific time slot. Check out Starshipit's flexible multiple carrier options and optional return labels generator. ### Make it easy to return it **Another important aspect to be mindful of, is the customers’ return process. **Returns play a major role in sales conversions, with [89 percent of customers](http://online-shipping-blog.endicia.com/why-returns-matter-and-what-ecommerce-businesses-can-do-about-it/) saying they’ll shop again at an online store after a positive returns experience. Consumers’ buying experiences don’t end when they click “Submit Order” -- the subsequent delivery process will still influence the future sales growth of your online business. Starshipit’s international shipping software can help you streamline all of these things by automatically filling out customs forms, quickly clearing customs, reducing shipping costs and having more visibility into each shipment with end-to-end tracking. Check out Starshipit's flexible [multiple carrier options](https://starshipit.com/integrations.md), multiple [sales channels support](https://starshipit.com/integrations.md) and [optional return labels generator](https://support.starshipit.com/hc/en-us/articles/115000906863-Set-up-self-service-return-label-generator-). ### Develop networks in your new market(s) **When you decide to begin selling internationally, it’s important to develop relationships in the new markets.** Make the effort to establish strategic partnerships with prominent websites, influencers and social media players to generate brand visibility and improve SEO performance. If your brand isn’t anywhere to be found in your new, local market, it will be difficult for consumers and businesses to find you - resulting in lost sales opportunities. ### Localise everything - from language to cross-border taxation **Keep things simple by localising all of the information for the customers that you’re targeting.** To start, this means presenting your company information in the relevant language for customers. And, localise yourself to where you’re selling. If you don’t speak the language or understand specific laws, develop relationships with local service providers, industry contacts and partners that can help you smooth over issues that may arise with local postal services and other entities. Localisation also means ensuring that all currency conversions, international payment options and duties and taxes are clearly stated and accurately represent local information, so customers aren’t surprised with unexpected fees upon checkout or delivery. International selling presents businesses with huge opportunities to grow their operations. By nurturing international partnerships, optimising shipping and services and connecting with local resources, small businesses can successfully expand their global footprint. If you would like to try Starshipit for yourself, sign up for a [FREE 30 day trial](https://starshipit.com/grow-faster-au.md). ### Download our eBook on international shipping Ready to take your business global? Download our free international shipping eBook now for expert tips on navigating cross-border logistics and expanding your market reach. - [Download the guide](https://info.starshipit.com/international-ebook) ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-guide-plug-and-play-carriers-in-starshipit # Plug-and-play carriers in Starshipit: how to start shipping sooner Access plug and play carriers and get shipping in minutes – right from Starshipit. When your volumes increase, explore additional carrier options. Canonical URL: https://starshipit.com/blog-content/how-to-guide-plug-and-play-carriers-in-starshipit **Summary:**_ Plug-and-play carriers let eligible retailers create or connect an account without a lengthy carrier negotiation, then start printing labels through Starshipit. Availability, rates, payment terms and volume conditions vary by carrier and market, so confirm the current offer before choosing a service._ **Learn how you can access plug and play carrier options right from the Starshipit dashboard and get shipping in just a few clicks. If you're concerned about not meeting carrier volume requirements, this is the best place to start. ** When you’re trying to start shipping, the last thing you need are roadblocks. You don’t want to be getting into complex negotiations with carriers or working out long-term commitments. Worst of all, you really don’t want to have to wait around for carrier representatives to get back to you! **This is where a plug and play carrier is the best option.** These carriers plug directly into Starshipit and you can create an account and start shipping immediately. That’s right – no pesky volume requirements! In this article, we'll dive into **how you can harness the power of plug and play carriers with Starshipit** and look at some top options including Australia Post MyPost Business, Aramex MyFastway, and more. Say goodbye to complicated onboarding processes and volume commitments – it's time to supercharge your shipping. ### What is a plug and play carrier? In this guide, plug-and-play means a carrier option with a relatively direct online account setup. Eligibility, payment methods, minimum volumes, discounts and service availability can differ by carrier, account and country. **Typical setup features to look for:** 💳 Pay by credit card 📊 Check minimum volume requirements by carrier 💰 Volume-based discounts 🔒 Review contract, fee and surcharge terms In contrast, a traditional carrier that would not be considered “plug and play” would require you to speak to one of their sales representatives directly prior to being able to ship using their services. ### What are the best plug and play carriers? If you’re a new business or moving from an aggregator or 3PL, you may not have a carrier account – that’s OK! We’ve got a range of carriers which you can set up in minutes directly from the Starshipit dashboard. And, as we mentioned, you can choose to pay by credit card or go on-account, the choice is yours. ### Carrier options for Australian retailers ### Australia Post MyPost Business One of the most popular options for Australian retailers, [Australia Post MyPost Business](https://starshipit.com/auspost-mypost-business-shipping-app.md) is quite easy to set up and offers several cost-effective delivery options. MyPost Business also offers a clever savings band feature. Basically, you can access higher savings as you spend more on shipping (and move up the five savings bands). The higher the savings band, the more you can save on domestic and international sending. - 💳 No credit card required for setup - 📊 No minimum parcel quantities **Key benefits with Australia Post:** - ⭐ MyPost Business [savings bands increase as eligible account spend grows](https://auspost.com.au/business/shipping/mypost-business) ### Aramex [Aramex](https://starshipit.com/partner/aramex-shipping.md) is another top choice for Australian retailers seeking straightforward and efficient shipping solutions. Aramex stands out with their **free additional services**, making them an excellent option for businesses of all sizes. - 📊 [Minimum purchase and usage requirements may apply](https://www.aramex.com.au/contact-us/faqs/joining-aramex/how-do-you-calculate-your-price/) - 🔒 Aramex Australia says its pricing has [no hidden fees or charges](https://www.aramex.com.au/contact-us/faqs/joining-aramex/how-do-you-calculate-your-price/) **Key benefits with Aramex:** - ⭐ Free packaging services - ⭐ Free pick-up services ### FedEx FedEx offers a cost-effective shipping solution for Australian retailers with their "[Ship More, Save More](https://www.fedex.com/en-au/open-account/creditcard/tnc.html)" program. FedEx Australia offers eligible account discounts through its [Ship More, Save More](https://www.fedex.com/en-au/open-account/creditcard/tnc.html), with rates based on current terms and account eligibility. Like our other plug & play carriers, FedEx does not require minimum shipping volumes and provides discounts for credit card payments and standard business accounts. - 📊 Check [current FedEx Australia account eligibility](https://www.fedex.com/en-au/open-account/creditcard/tnc.html) **Key benefits with FedEx:** - ⭐ FedEx [discounts vary by account type, service and monthly spend](https://www.fedex.com/en-au/open-account/creditcard/tnc.html) and payment terms are subject to [current program terms](https://www.fedex.com/en-au/open-account/creditcard/tnc.html) - ⭐ Free FedEx Express packaging ### Carrier options for New Zealand retailers ### My NZ Post Business For New Zealand retailers, My NZ Post Business is a simple and reliable shipping option backed by the country’s national carrier. It’s designed with small to medium businesses in mind, offering ease of access and a range of flexible features to help streamline your delivery process. - 📊 [Commercial rates and pay-as-you-send options](https://www.nzpost.co.nz/business/my-nz-post-business/how-my-nz-post-works) - 🔒 Check [current NZ Post account terms](https://www.nzpost.co.nz/business/my-nz-post-business/how-my-nz-post-works) before choosing a service **Key benefits with My NZ Post Business:** - ⭐ Access to competitive domestic and international rates - ⭐ Nationwide pick-up available (conditions apply) - ⭐ Easy label printing and tracking through the online portal - ⭐ NZ Post’s extensive delivery network and trusted brand recognition ### Aramex For New Zealand retailers, Aramex can be a practical plug-and-play carrier option through [aramexConnect](https://www.aramex.co.nz/tools/aramexconnect/). The platform supports [sending mode](https://www.aramex.co.nz/tools/aramexconnect/sending-mode/), wallet payments, single label printing, printer compatibility and manifest imports, with domestic, international, returns and [delivery-choice services](https://www.aramex.co.nz/our-services/) available. **Key benefits with Aramex:** - ⭐ Free aramexConnect account setup - ⭐ Wallet functionality for pay-as-you-send shipping - ⭐ Single label printing without buying books of labels - ⭐ Bulk consignment import - ⭐ Delivery choices including Authority to Leave, Signature and Secure PIN services ### FedEx New Zealand retailers also get to experience flexible and efficient shipping solutions provided by FedEx. FedEx New Zealand promotes [account-based shipping discounts](https://www.fedex.com/en-nz/shipping/rates.html), subject to current terms and eligibility. - 📊 Check [current FedEx New Zealand account eligibility](https://www.fedex.com/en-nz/shipping/rates.html) **Key benefits with FedEx:** - ⭐ FedEx New Zealand discounts are subject to [current terms and eligibility](https://www.fedex.com/en-nz/shipping/rates.html) - ⭐ Free FedEx Express packaging - ⭐ FedEx New Zealand [discounts vary by account type, service and eligibility](https://www.fedex.com/en-nz/shipping/rates.html) - ⭐ FedEx New Zealand payment terms are subject to [current account eligibility](https://www.fedex.com/en-nz/shipping/rates.html) ### Carrier options for USA retailers ### FedEx [FedEx account rates and promotions](https://images.fedex.com/en-us/service-guide.html) vary by market, account type and shipping profile. - 📊 Check [current FedEx account eligibility](https://images.fedex.com/en-us/service-guide.html) **Key benefits with FedEx:** - ⭐ [FedEx account rates and promotions](https://images.fedex.com/en-us/service-guide.html) vary by market, account type and shipping profile - ⭐ Free FedEx Express packaging - ⭐ FedEx [discounts vary by account type, service and eligibility](https://images.fedex.com/en-us/service-guide.html) - ⭐ FedEx payment terms are subject to [current account eligibility](https://images.fedex.com/en-us/service-guide.html) ### USPS (via EasyPost) [USPS](https://starshipit.com/partner/usps.md), when accessed through EasyPost, offers U.S. retailers a highly reliable and flexible shipping solution that streamlines the logistics process. EasyPost is a third-party service provider that enables the seamless integration with USPS to enhance accessibility and simplify the use of USPS shipping services. EasyPost says USPS [discounted rates are available with no volume minimums or contracts](https://www.easypost.com/carriers/usps/). - 📊 EasyPost says [USPS discounted rates have no volume minimums](https://www.easypost.com/carriers/usps/) - 🔒 EasyPost says [USPS discounted rates have no contracts](https://www.easypost.com/carriers/usps/) - 💰 Access to [USPS Merchant Discount Pricing through EasyPost](https://www.easypost.com/carriers/usps/) **Key benefits with USPS:** - ⭐ Additional services, such as signature required or authority to leave on delivery ### How to prepare for long-term shipping success The plug and play carriers we outlined earlier are a great place to start. But what about when your business starts to take off? There will come a time when you’ll want to bring on other carrier services. If you’re not sure how to do this, we’ve put together a step-by-step guide on how to set up your own carrier accounts [how to set up your own carrier accounts](https://starshipit.com/blog-content/set-up-carrier-accounts.md), including how to negotiate rates and connect them to your shipping workflow. Here are some triggers to look out for which may signal it’s time to bring on additional carriers: - **Order volumes starting to climb:** Starting to see those order numbers tick up, week after week? This is a good sign that it may be time to sit down with a carrier representative and go through the options for your business. Typically, carriers will be happy to negotiate with you and figure out pricing based on your volumes. - **You want to offer additional delivery options:** Whether it’s on-demand delivery options with [Uber Direct](https://starshipit.com/partner/uber.md) or an extensive list of delivery options with DHL, integrating with other carriers can expand your offering to customers, which can be great for your business. - **International expansion:** If your business is eyeing international markets or already shipping globally, it might be time to explore carriers with a strong international network. Look for carriers experienced in cross-border shipping, as they can offer competitive rates and reliable delivery services. Hint: Check out [Starshipit’s international shipping features](https://starshipit.com/international-shipping.md) too! - **Specialised needs:** As your product offerings diversify, you might need carriers that specialise in handling specific types of goods, such as perishables, [dangerous goods](https://starshipit.com/blog-content/transporting-dangerous-goods-australia.md), or [oversized item](https://starshipit.com/blog-content/large-item-shipping-companies.md)s. Choosing carriers with expertise in these areas can ensure your shipments are handled with care and compliance. - **Seasonal fluctuations:** If your business experiences seasonal spikes in sales, having a variety of carrier options can help you manage increased shipping volumes efficiently. Some carriers specialise in handling peak seasons effectively. - **Sustainability initiatives:** If sustainability is a priority for your business, explore carriers with green shipping options or carbon-neutral services (like DHL). This aligns with growing consumer preferences for eco-friendly choices. **Remember**: It’s a good idea to regularly evaluate your carrier options as your business evolves. ### Why you should manage your carriers using shipping automation We’ve looked at some of the different carrier options, and how you might approach your own carrier strategy, but what about the other side of the equation: Shipping solutions? Typically, eCommerce businesses will use a [shipping automation](https://starshipit.com/fulfilment-automation.md) solution to simplify everything to do with shipping. This means printing labels, importing orders, assigning them to carriers and [much more](https://starshipit.com/fulfilment-automation.md). Let’s set the scene, **Sally has just recently started a new online store**, selling glass garden ornaments, which she designs and creates herself. She’s got fans of her business all over Australia, from Sydney all the way out to rural Western Australia. While she’s got access to a number of carriers to service her coastal customers, **her rural customers are a bit trickier**. That’s why Sally uses Starshipit. She’s integrated Australia Post MyPost Business for all her urban deliveries, and she uses a local delivery company for her rural Western Australia deliveries. Now, all her orders come into Starshipit, and she’s set up shipping rules to assign orders to the right carriers, based on customer location. **Sally doesn’t have to lift a finger, and she can trust that her orders will go out with the right carrier!** ### What to know about shipping solutions and carrier aggregators Within the world of shipping automation solutions, there are two main types: shipping aggregators and so-called shipping enablers (like Starshipit). ### Carrier aggregators Carrier aggregators are all-in-one shipping solutions that on-sell freight. They provide carrier rates from a set list of carriers. This means **the aggregator marks up the carrier price for shipping and then “clips the ticket” on each order you ship**, which can sometimes result in higher costs. In practice, this means that while there is less to think about when it comes to shipping, you can only pick from a small selection of carriers and must accept the prices the aggregator provides for you. Additionally, [using aggregator services](https://starshipit.com/blog-content/shipping-rates-why-an-aggregator-might-not-be-right-for-you.md) may mean you miss out on building direct relationships with individual carriers. Having those direct relationships can be valuable if you ever need assistance or want to negotiate better rates directly with carriers. In summary, here some of the key reasons to avoid aggregators: - 📈 Marks up the pricing on carrier rates, then clips the ticket. - 🚫 Restricted by the carriers it partners with. - 🏷️ Ranks carriers in order of price, not reputation. ### Carrier enablers (Starshipit) Carrier enablers provide shipping solutions where you can integrate with any carrier you like and use your own carrier rates. This means **you have the choice of using plug and play carriers** like we’ve outlined in this article, as well as integrating your own carriers using the more traditional negotiation process. Basically, **you have full control over your shipping costs** as your business needs change. Carrier enablers also have relationships with carriers which you can use to your advantage. In many cases, enablers can send you directly to a carrier rep to start the negotiation process, instead of going in blind. ### Next steps And that’s a look at the world of plug and play carriers, seamlessly accessible from the Starshipit dashboard, offering shipping in just a few clicks. If you’re worried about meeting carrier volume requirements, these carriers are the best starting point. Key takeaways: - 🚚 Plug and play carriers, like the providers mentioned in this article, enable** instant setup and shipping**, with no pesky volume requirements to hinder your progress. - 🍂 As your business grows, consider triggers like climbing order volumes, the need for additional delivery options, international expansion, specialised shipping requirements, seasonal fluctuations, and sustainability initiatives. These cues can guide you toward integrating more carriers into your strategy, **ensuring your shipping options evolve with your business.** - 🤝 While exploring carrier options, don't forget the importance of shipping solutions. Carrier enablers, such as Starshipit, offer you the **flexibility to integrate any carrier of your choice**, use your own carrier rates, and even connect with carrier representatives for better negotiations. This approach grants you full control over your shipping costs and allows you to build valuable relationships with carriers. By harnessing the potential of plug & play carriers and leveraging the right shipping solutions, you can **supercharge your shipping operations**, delight your customers, and lay the foundation for long-term shipping success. ## FAQs ##### What are plug and play carrier options? Plug and play carriers are services you can set up directly from Starshipit. No complicated sign-up processes, no waiting for customer service teams to get back to you – just start shipping in minutes. ##### How does Starshipit make money? We focus on the technology, not clipping the ticket on your shipping labels. That means you’re in control of your shipping costs. ##### What payment options are available for using carrier services? Our carrier partners have a range of payment options available, including pay by credit card and the ability to go on-account. ##### Are there any minimum parcel requirements or order quantities? It depends on the carrier, but MyPost Business, for example, has no minimum or maximum shipping criteria. This is a great option for new businesses. ##### How do I integrate these carrier options with my eCommerce platform? You can integrate all of these carrier services with whichever eCommerce platform you’re currently using. Simply link your carrier and platform to Starshipit and you can start shipping. ##### Can I switch carrier options if my needs change over time? Yes! You’re never locked into a carrier with Starshipit. You can add (and remove) carriers whenever you like. ## Ready to start shipping sooner? ## https://starshipit.com/blog-content/how-to-improve-inventory-accuracy-in-a-warehouse # How to improve inventory accuracy in a warehouse Improve inventory accuracy in a warehouse by tracking each stock movement, using clear locations and fixing the cause of discrepancies. Canonical URL: https://starshipit.com/blog-content/how-to-improve-inventory-accuracy-in-a-warehouse **Summary:**_ Improve inventory accuracy by recording every stock movement as it happens, from receiving and putaway to replenishment, picking and packing. Clear locations, reliable stock statuses and movement history help warehouse teams find the cause of discrepancies, prevent stock being made available too early and keep fulfilment moving._ More orders should not mean more time looking for stock, checking shelves or stopping to sort out exceptions. But when a picker asks, “Is this item actually here?”, the warehouse is already feeling the cost of inaccurate inventory. **The best way to improve inventory accuracy is to record each time stock moves: when it arrives, goes onto a shelf, moves to a pick face, is picked and is packed. If one of those steps happens outside your system, your stock records will eventually stop matching what is in the warehouse.** For most eCommerce retailers, the issue is lots of small gaps: a carton moved to make room, a short delivery not recorded, or a fast-selling item taken from bulk storage without updating the pick location. Those gaps add up to slower fulfilment, oversells and extra work. ### Table of contents - **What is inventory accuracy in a warehouse?** - **What causes inventory inaccuracies in a warehouse?** - **How can you improve inventory accuracy?** - **When do you need a WMS for inventory accuracy?** - **See the warehouse workflow in action** - **Start with one item, not a big overhaul** - **Frequently asked questions** ### What is inventory accuracy in a warehouse? **Inventory accuracy means your system says the same thing as your shelves: the right quantity, the right location and whether stock is available to fulfil an order.** It is not just a total SKU count. You can have 20 units somewhere in the warehouse and still have a problem if the picker cannot find them in the recorded location. Accurate inventory helps you show customers what is available, help pickers find stock and spend less time correcting mistakes. ### What causes inventory inaccuracies in a warehouse? **Inventory inaccuracies usually start when the stock move and system update become separate jobs. Check these five places first.** ### 1. Receiving: was the delivery checked and recorded? The problem can begin before stock reaches a shelf. A delivery may be marked as complete even though it is short, damaged or still sitting in a receiving area. Later, the system says the stock is available, but the warehouse team cannot pick it. **Ask these questions:** - Can the team see whether stock is still inbound, being checked, ready for putaway or available to sell? - Does receiving capture the item and quantity when the stock arrives? - Can someone record a short delivery, damaged unit or unexpected item without using a spreadsheet or leaving a note for later? ### 2. Putaway: does every item have a clear home? **Stock is not much use to a picker until it has a reliable location.** If people put stock “somewhere sensible” when they are busy, the process depends on memory. Clear zones, aisles, shelves and bins give everyone the same language. Scanning during putaway updates the shelf and the system together. ### 3. Stock moves and replenishment: can stock move without being recorded? **Some stock discrepancies happen after receiving.** A carton gets moved out of the way. A team member tops up a pick face from bulk storage. The stock may still be in the building, but it is no longer where the system says it is. This is why a warehouse can look well stocked while a picker is staring at an empty bin. Treat replenishment as a proper step with a clear source and destination. ### 4. Picking and packing: are errors caught before dispatch? Picking and packing do not create every stock error, but they are often where an earlier problem becomes obvious. A picker finds an empty bin. A similar-looking item is picked instead. A packer notices the wrong quantity once the label is ready. **If the issue is mainly checking online orders as they leave the warehouse, a scan-led Pick & Pack workflow may be the right place to start. ****[Compare Pick & Pack and Starshipit WMS](https://starshipit.com/blog-content/pick-and-pack-app-vs-wms.md)**** to work out whether you need outbound checking or broader stock control.** If the issue begins before the picker reaches the shelf, extra packing checks will not fix the cause. You need to track the full journey of stock. ### 5. Stocktakes and exceptions: are you fixing the number or the reason? **Cycle counts and ****stocktakes**** help you find differences early.** But they are a check, not a cure. When a picker finds missing, damaged or incorrect stock, find the last point where it was handled. Fix that repeat problem, not simply the stock number. ## How can you improve inventory accuracy? ### When do you need a WMS for inventory accuracy? A simple operation may only need a stronger picking and packing process. A WMS becomes useful when receiving, locations, stock movements, replenishment and shipping need to work together. **[Starshipit](https://starshipit.com/warehouse-management.md)****[ Warehouse Management](https://starshipit.com/warehouse-management.md)**** brings inventory control, warehouse workflows and multi-carrier shipping together.** Barcode-led workflows can support receiving, putaway, replenishment, picking, packing and stock moves, while location tracking helps the team see where stock is held. If the trouble starts earlier in the warehouse, a WMS may be the missing piece. ### Use stock status to stop the wrong stock becoming available **One of the most useful changes is separating stock that has arrived from stock that is ready to sell.** In WMS, your team can work with stock that is incoming, available or allocated, rather than treating every unit in the building as pickable. For example, a supplier delivery may arrive with 200 units, but 15 need checking because the cartons are damaged. Those units can stay in a staging or Quality Control location while the rest is received and put away. The picker sees stock they can actually use, rather than stock that is technically on site but not ready for an order. The same thinking matters for returns. A jacket that comes back from a customer is not automatically sellable. It can go to a Returns or Quarantine location first, then move back to a pick face only after inspection. That keeps a damaged or incomplete item out of the normal fulfilment flow. ### Use movement history to find the cause of a discrepancy When stock is wrong, the immediate temptation is to adjust the number and move on. A better question is: _what happened just before the record stopped matching the shelf?_ **Starshipit**** WMS records stock movements and adjustments, so a warehouse manager has a trail to follow.** If a fast-selling water bottle keeps showing as available but the pick face is empty, look at the last receipt, putaway, replenishment and adjustment. You may find that replenishment is happening, but the source and destination are not being confirmed consistently. That points to a process to tighten, rather than a reason to keep recounting the same SKU. For Shopify retailers, keeping warehouse stock and the storefront aligned matters too. Starshipit WMS can sync inventory changes back to Shopify, helping teams avoid a separate manual update after stock is received, adjusted or used to fulfil an order. ### What does this look like in practice? You do not have to change every workflow at once. Some teams start with purchase orders, receiving, putaway and stocktakes in WMS, then bring in picking and packing when ready. This is often a sensible first step when the team trusts its shipping process but not its stock records. If you are comparing options, read our [guide to choosing an eCommerce WMS](https://starshipit.com/blog-content/how-to-choose-warehouse-management-system-ecommerce.md). It will help you test systems against the work your team needs to do every day. ### See the warehouse workflow in action Our webinar shows how Starshipit WMS supports the path from receiving and putaway through to replenishment, picking, packing and shipping. It is a useful companion if you want to see the processes behind the checklist above in action. ### Start with one item, not a big overhaul Pick one item that your system said was available but the team could not find. Trace its journey from receiving to dispatch. Each time someone relied on a spreadsheet, a verbal instruction, memory or a separate system, you have found a place where inventory accuracy can slip. Fix that step first. More volume can then mean more orders moving through a process your team can trust, rather than more time spent chasing stock. **Ready to see how it could work in your warehouse? Watch the webinar above, then ****[book a ](https://starshipit.com/warehouse-management.md)****[Starshipit](https://starshipit.com/warehouse-management.md)****[ WMS walkthrough](https://starshipit.com/warehouse-management.md)****.** ## Frequently asked questions ### How do you improve inventory accuracy in a warehouse? Track every time stock moves, from receiving through to packing. Use clear locations, record each movement when it happens and investigate the step that caused a discrepancy, rather than only changing the stock number during a count. ### Is cycle counting enough to maintain inventory accuracy? No. Cycle counts help you spot issues early, but they do not prevent them. Pair regular counts with reliable location tracking and a consistent process for receiving, moving, replenishing, picking and packing stock. ### Do eCommerce retailers need a WMS to improve inventory accuracy? Not always. If the main issue is verifying orders during picking and packing, an outbound scan-led workflow may be enough. If stock is hard to find, moves are missed or receiving and replenishment keep creating exceptions, a WMS gives you wider control over the warehouse. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-nail-dispatch-despite-covid-19 # eCommerce during Covid-19: How to nail dispatch and shipping Learn how to keep your business running efficiently during the COVID-19 pandemic, and how to keep orders flowing out the door to your customers. Canonical URL: https://starshipit.com/blog-content/how-to-nail-dispatch-despite-covid-19 **Summary:**_ Nailing dispatch during disruption means keeping order data clean, courier options flexible and customer communication proactive. Prepare fallback fulfilment processes, tracking updates and realistic delivery promises so teams can keep orders moving even when conditions change quickly during future disruption._ With shops closed and people staying home, a lot of online retail has seen a global boom in sales. But with restrictions around accessing warehouses during lockdown plus a massive uptake in demand on couriers, many retailers are struggling to keep up with their dispatch processes. **So how do you continue operating your business efficiently** when you can’t leave your house, your warehouse staff can’t work, customers are still placing orders, and [couriers are delayed](https://starshipit.com/blog-content/5-ways-to-manage-your-customers-when-couriers-are-delayed.md)? ### Communicate, communicate, communicate **Before you think about how you can manage your current orders, consider how you can manage future ones. **If you know that your pick and pack processes are being impacted by COVID-19 and you know that there are significant courier delays, be upfront about your struggles. Customers appreciate honesty and transparency and unless they’re making an urgent order, chances are that they’ll still buy from you, as long as you manage their expectations. Think about the touchpoints your customers engage with your business. Banners on your homepage, product pages and checkout, heads-up posts on social media, and emails will keep your customers informed. ### Managing current orders If your online store is still open but you’ve recently gone into lockdown and can’t fulfil orders as quickly as before, communication, communication, communication applies here too. **[Keep your customers informed](https://starshipit.com/blog-content/2020/03/11/experiencing-delays-keep-your-customers-informed.md)**** via email and/or SMS notifications.** Be open about the limitations you’re facing. Everyone is in the same boat so reasonable customers should understand that they may have to wait longer for their orders to arrive. ### Managing new orders – and an order backlog If you’re still accepting orders while being unable to fulfil them, brace yourself for a busy few weeks when you’re allowed back to your warehouse. Demand on couriers will be exceptionally high when lockdown restrictions are lifted so be as organised as possible in the lead-up. Organise your shelves. Check your inventory levels. Streamline the way you print packing slips, shipping labels, invoices and shipping documentation by using a **[fulfilment automation platform](https://starshipit.com/blog-content/2020/05/22/the-secret-life-of-integrations-what-they-are-why-theyre-useful.md)**** like ****[Starshipit](https://starshipit.com/home.md)**. Integrate with your couriers so when you can start dispatching, you can set and forget your fulfilment processes. ### Consider different shipping methods Your couriers are your knights in shining armour during this time, but they are stretched to beyond capacity at the moment (and probably will be for months to come) so consider offering other fulfilment options. If customers can leave their homes, **contactless pickup** and **Click & Collect** options could be the answer. Work with your existing couriers to provide different shipping options so customers can make a decision based on price and urgency. If your current couriers don’t offer different shipping methods, consider working with others. You need to find the balance between meeting your customers’ expectations, allowing for delays, and keeping money rolling in so if switching couriers is the answer, so be it. ### Post-purchase communication When you start dispatching orders, **send notifications to your customers at key stages of the delivery journey** to reassure them that their orders are on their way. Sending [branded tracking pages](https://starshipit.com/blog-content/2020/04/14/how-to-brand-the-online-shopping-delivery-experience-and-why-its-a-good-idea.md) will empower your customers to track their own orders too, reducing the number of enquiries your support team has to manage. - [Read more about branded tracking and notifications](https://starshipit.com/blog-content/2020/04/14/how-to-brand-the-online-shopping-delivery-experience-and-why-its-a-good-idea.md) ### How Starshipit could help **Fulfilment automation software system like ****[Starshipit](https://starshipit.com/home.md)**** streamlines the shipping and fulfilment process.** It integrates with the eCommerce and online platforms, and courier companies that you’re already using so everything talks to each other at the same time, making it faster and easier to allocate orders to couriers and get them out quickly and efficiently. Starshipit saves retailers hours of time and hassle, so they can focus their human resources on other things. Batch-print shipping labels, packing slips and documentation; automatically correct invalid addresses so even if your customer entered the wrong details they’ll still get their order; automatically assign parcels to couriers depending on rules you’ve set, and automatically send your customers notifications at every step of the delivery journey. The best bit? You can try Starshipit [free for 30 days](https://starshipit.com/free-trial.md) and utilise all of our features before you commit. Sign up today and make life much easier as you navigate a new way of trading. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-offer-free-shipping-for-your-small-business # How to offer free shipping for your small business Everyone loves getting free stuff - and shipping is no exception. Read our blog to learn how you can scale your business by offering free shipping. Canonical URL: https://starshipit.com/blog-content/how-to-offer-free-shipping-for-your-small-business **Summary:**_ Free shipping works for small businesses when the real delivery cost is covered by margin, order value, pricing or carrier savings. Calculate parcel costs first, then set thresholds or product rules so the offer attracts customers without quietly reducing profit._ **Everyone loves getting stuff for free. When it comes to shipping, it’s no exception.** In fact, [80%](https://www.junglescout.com/consumer-trends/) of consumers expect free shipping when ordering a certain dollar amount of product. [Baymard's current checkout research](https://baymard.com/lists/cart-abandonment-rate) shows that extra costs, including shipping, tax and fees, are the top preventable reason shoppers abandon carts. Shoppers like free shipping because they irrationally hate having to pay for certain services like fast and efficient shipping, even if they value them a lot, [says Ravi Dhar](https://www.theatlantic.com/magazine/archive/2020/01/the-myth-of-free-shipping/603031/), the director of Yale’s Center for Customer Insights. This attitude proves the “pain of paying” economic principle which is a psychological barrier that prevents shoppers from completing a purchase. For example, you might decide that you desperately need a new dress. You browse your favourite online store and fall in love with The One. You add it to your card and head to checkout, then discover that you have to pay for shipping so decide that, actually, you don’t really need it after all. ### Benefits of free shipping Free shipping reduces those pain points at checkout because if customers know they’re not going to be confronted by another charge when they’ve already had to pay for a product, they’re more likely to complete their order. **Free shipping also increases brand loyalty. **If your business offers free shipping but a competitor doesn’t, shoppers are more likely to shop with you – as long as your service is also great. So how does a retailer go about offering free shipping – and who pays for it if the customer isn’t? ### How to offer free shipping without paying for it yourself Spoiler alert: if your customer isn’t going to pay for shipping, someone has to – and it won’t be the courier company. **Dhar says that shoppers are generally happier to pay more overall for the products they’re buying than pay for an additional shipping charge.** They don’t care so much about the total bill; they don’t like the feeling of being swindled by additional costs. General free shipping practice is that shipping costs are absorbed into the overall cost of the products that are for sale. A retailer might have to foot the bill for part of it, but in reality a customer pays for a lot, if not all, of the cost of shipping even if they don’t see it added onto the total value of their order at checkout. In order to remain competitive and profitable, though, it’s essential that you don’t take on the majority of the cost of shipping. **Here are some ways to offer free shipping in a way that drives profitability:** 1. Increase your product price to include delivery. For example, a dress might cost $15 + $5 shipping, or $20 including shipping. 1. Offer free shipping when a customer spends a minimum spend. The cost of shipping is more efficient if an order includes multiple products so if a customer is close to that limit, they’ll be more likely to buy something else so they can qualify for free shipping. 1. Sell bundles. For example, if you sell fitness gear you could group a range of similar or complementary products together which will save on shipping and get more products into your customers’ homes. 1. Offer limited-time promotions, like ‘buy 2 or more and get free shipping’. 1. Clear your shelves of old stock by using a free shipping promotion. 1. Increase your customer lifetime value (LTV) by implementing a loyalty scheme to keep customers engaged. Some retailers will be happy to cover shipping for a first purchase if they know they’ll see that customer in the future. ### Making the most of marketing Customers are increasingly expecting free shipping, so if your store offers if you need to tell them about it – particularly if your competitors don’t. **Mention free shipping on the home page of your website, product pages and checkout.** Include it in every email you send. Create banners on your social pages that promote it. The more your customers know about free shipping, the more likely they’ll shop with you. Shipping becomes more efficient if an order includes multiple products too. Take the opportunity to upsell and cross-sell to encourage customers to add more to their cart and save on shipping. ### Partner with the right courier The cost of shipping might be largely absorbed by the customer, or possibly covered by the retailer themselves, but **getting a good deal with a courier is a great way to keep the real cost of shipping down too.** Some retailers often assume that an aggregator is the best way to go for sourcing the cheapest shipping rates available. In reality, an aggregator will lump your business in a one-size-fits-all category without finding out what makes your business tick or what problems you want to solve. An aggregator also clips the ticket on the way through, so you could be paying more than you need to for shipping. **[Working with an enabler like Starshipit rather than an aggregator](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md)**** puts the power of negotiation back into the hands of the retailer. **Instead of being served up rigid rates, an enabler empowers retailers to negotiate the best rates for them, directly with the couriers. Because of Starshipit’s strong relationships with the couriers, we can connect retailers with actual human beings so they can negotiate the best deals based on their unique volume of sends and sizes of parcels. This personalised approach means that the courier gets to know your business on a personal level, which equals better customer service – and better rates. ### £1 shipping, flat fee shipping & shipping subscriptions **Another way to look at shipping from a ‘get people to buy more’ angle is to offer flat fees.** Flat fees encourage shoppers to buy as much as they like; knowing that they’ll only have to pay for the one shipping charge. £1 shipping works in the same way as free shipping. It’s a very low pain point for customers to complete their purchase. In fact, it’s really just a nominal figure to acknowledge that shipping is an essential part of the online shopping process. Other flat fees, for example £5, also remove that invisible shipping-related mental restriction. Yes, a customer still has to pay £5 shipping but under a flat fee model a they can buy as much as they want to without having to pay more for shipping. This is useful for up-selling or cross-selling, or for high-volume periods like Christmas where customers might buy lots of things and retailers might want to make as much profit as possible. ### Make shipping easy with Starshipit Managing free shipping, rates and orders can be complicated. Wish you could make fulfilment easier? Sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) with Starshipit (no credit card details required) to find out how fulfilment automation and better relationships with couriers could help improve your bottom line. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-package-and-send-your-orders # How to package and send your orders The way you package and send your orders has a big impact on customer satisfaction. Here’s everything you need to know to make the process easy. Canonical URL: https://starshipit.com/blog-content/how-to-package-and-send-your-orders **Summary:**_ Packaging and sending orders well starts with the right box, protective materials, accurate labels and a courier service that fits the product. Standardise packing steps and label data so parcels are easier to scan, track and deliver without avoidable damage or delays._ **The way you package your orders impacts nearly every aspect of the customer experience. You need durable packaging to ensure your products are delivered in great shape, visually appealing boxes to represent your brand, and sustainable options as well to meet changing customer demand.** We’ve put a guide together to help you choose the best possible packaging options for your products and your customers so they’re even more excited when one of your boxes [lands on their doorstep](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md). ### Table of contents - Why packaging is an important part of the customer experience - Choosing the box - Packing your box - Seal your box securely - Packaging labels for boxes - Other considerations when packaging your orders - Prepare for returns ### Why packaging is an important part of the customer experience There’s an obvious reason why the [packaging](https://starshipit.com/blog-content/future-of-ecommerce-delivery-with-starshipit-quantium-solutions.md) you choose is important - it ensures your products get to your customers safe and sound. **However, the decisions you make and the way you present your products can impact the customer experience in other ways as well.** Even just the way products are arranged in a box can show care and help your customers trust in your processes. You don’t want it turning up looking like everything has been rattling around. ### Choosing the box **There are a few criteria to keep in mind when choosing the best box for shipping and packaging your products. They are: ** ##### Sizing Choosing a box that’s too small or fits tight around the item you’re shipping not only doesn’t look right, it also makes the enclosed products more susceptible to damage as they don’t provide any protection from impacts. On the other hand, a box that’s too large and isn’t padded can let items move around too much, or collapse when stacked with other boxes. ##### Durability You’ll want to use strong boxes that can handle passing through all stages of your delivery process and stand up to any accidental knocks. Heavy products need to be in corrugated cardboard boxes with flaps that are completely intact and taped up well. While it can be tempting to reuse boxes, check to see if they’ve been compromised in any way first. ### Packing your box When a box leaves your store or warehouse, its journey is going to see it passed through many sets of hands, and potentially through conveyor belts, on to planes and in the back of a van. This varied jostling and movement can damage the products inside if they’re not packaged properly. **Some common types of packaging materials to keep goods safe include:** - Foam peanuts - Bubble wrap - Shredded paper - Styrofoam However, you don’t have to use these traditional options just because everyone else does. Your packaging is the first thing your customer sees and touches after they’ve made their purchase and it can say a lot about what you value as a brand. Packaging your orders sustainably shows your customer you care about the environment. Try to use as little packaging as possible, make sure it fits so you’re not wasting space and materials, and use recycled materials whenever you can. [Better Packaging Co.’s new world first POLLAST!C mailing satchels](https://www.betterpackaging.com/) are a great example. They’re made from 100% ocean bound plastic pollution, so using their packaging is kinda like commissioning a beach cleanup! **Once you’ve chosen a supporting packaging material, you then need to take the following steps:** - If multiple items are going in the same box, wrap each one individually. - Ensure there’s enough packaging material between them that they won’t damage each other. - Cover any sharp edges with extra packaging. - Keep heavy items locked in place in the box with supporting packaging materials. - Maintain an even space between items and the walls of the box. ### Seal your box securely After safely securing all the items in the box, it then needs to be well sealed with a wide packaging tape to ensure the box retains its shape on its way to the customer. The best way to do this is to tape across the seam where the flaps meet, and then seal around the other seams on the edge of the box. Pay particular attention to the tape on the bottom of the box and ensure everything is lined up correctly so it won’t open during transit. ### Packaging labels for boxes **The icing on the cake if you will, the packaging labels are essential for your products arriving at their intended destination in a timely manner.** Any oversights here, such as not including a contact number for the recipient or having an address autofill incorrectly can really have a negative impact on the customer experience. It can also impact your bottom line, as some couriers will charge penalty rates for incorrect addresses. As your business scales up, it’s no longer feasible to be manually typing shipping addresses out to go on your packaging labels. Starshipit can help you generate accurate shipping labels that will then be sent straight to your thermal printer or saved as a PDF so you can bulk print labels later. If you’re using a barcode scanner, simply scanning the packaging slip will automatically print a label. We can help you greatly simplify this process while maintaining the accuracy that’s so essential to it. **Other steps you should take to ensure your package is properly labeled include:** - **Keep the address visible** - Place the label on the top of the package and not around any corners. - **Remove old labels and stickers** - If you’re reusing a box, old labels can be confusing to couriers and impact the shipping process. - **Put a copy of the address label in the package itself **- If the exterior of the box is damaged or the external label isn’t attached correctly, this way you still have a backup. - **Consider a window pouch **- These are great for protecting the delivery labels and any other paperwork being sent with the delivery. [Automated shipping solutions](https://starshipit.com/fulfilment-automation.md) can prove useful here, ensuring all shipping information is included on your labels - not to mention auto-correcting any invalid addresses. ### Other considerations when packaging your orders All these helpful tips we’ve given you don’t quite mean you’re ready to throw any old item in a box and send it on its way. Depending on what your customers are ordering and what you sell, there are a few other considerations to keep in mind. **The big one is dangerous goods. If you’re sending items that contain batteries or other common dangerous goods like aerosols, you need to check the guidelines for each courier service you use.** Some will require very specific dangerous goods codes on the boxes, so in the event of an incident someone can identify what’s in the boxes and how to mitigate any damage. They may also have different weight limits for these items, or may refuse them entirely. Make sure you’ve checked with your courier before offering them for shipping to customers. ### Maximum weight and size limits **You also need to investigate maximum weight and size limits for the items you intend to send. **Goods over a certain weight might have to be shipped in a completely different way if a courier can’t take them. It’s also good practice to put a sticker indicating the weight of heavier packages, so the courier knows what to expect when they go to pick it up. ### Prepare for returns In a perfect world, you wouldn’t have to worry about customers returning a package. But whether someone’s ordered the wrong size, or there’s been a mix up on their order, offering an efficient returns process is an important way to improve a customer’s experience. Shopify found that [92%](https://www.shopify.com/nz/enterprise/ecommerce-returns)** of people who make a return will shop with a retailer again if they can offer a good returns experience.** **Starshipit can help you offer a ****[bran](https://starshipit.com/branded-returns.md)****[ded returns](https://starshipit.com/branded-returns.md)**** process to make things super simple for you and your customers.** Customers can use a returns portal to generate their own return label and easily ship the parcel back to you for correcting. ### Wrap up So there we go! There’s a bit more to packaging and order than just taping up a box, but doing a good job at every step can go a long way to keeping your customers happy and reducing returns. Partnering with a shipping fulfillment platform like us is another great way to keep track of orders and manage time-consuming processes like printing shipping labels. If you'd like to learn more, [book a demo](https://starshipit.com/book-an-appointment.md) with one of the team, or [try for free for 30-days](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.2967417.898904260.1666644106-606264142.1665086134)! ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-prepare-for-the-peak-season # Peak season shipping playbook: how ready is your fulfilment operation? Prepare for peak season shipping with a readiness assessment, fulfilment stress test, bottleneck audit, daily KPIs and checklist. Canonical URL: https://starshipit.com/blog-content/how-to-prepare-for-the-peak-season **Quick answer:**_ To prepare for peak season shipping, start by stress testing your fulfilment operation, then remove manual decisions from receiving, putaway, picking, packing, shipping, tracking and returns. Set realistic delivery promises, build carrier backup rules, train temporary staff early, track daily fulfilment KPIs and communicate clearly with customers before delays turn into support tickets._ **Peak season shipping has a way of finding the weak spots you hoped would hold. The carrier rule someone keeps in their head. The printer no one has a backup for. The packing bench that works fine until orders triple. The returns process that depends on one person being free to reply.** That is why this guide starts with readiness, not tips. The big idea is simple: peak does not break warehouses. Manual decisions do. ## Not sure where to start? ### Contents - How peak ready are you? - Why peak season preparation is harder in 2026 - What is peak season shipping? - Learn from last peak - Run a peak stress test - Audit every manual fulfilment decision - Find hidden bottlenecks - Work out the cost of manual fulfilment - Prepare your warehouse layout - Build a temporary staff playbook - Protect checkout delivery promises - Build a carrier contingency plan - Tighten international shipping - Build a peak communication plan - Track daily peak KPIs - Use AI where it helps - Benchmark your fulfilment maturity - Avoid common peak myths - Peak season shipping checklist - FAQs ### How peak ready are you? **Before you change systems, hire staff or add another carrier, do a quick readiness check.** Score each area from 1 to 5: If you are scoring 4s and 5s, you are probably refining what already works. If you are scoring 1s and 2s, you are likely relying on people to remember too much when volume rises. If you want a more structured view, the [Peak Season Assessment](https://starshipit.com/peak-readiness-assessment.md) does this for you. Answer a few questions and you will get a readiness score across the areas that usually create the most pressure during peak season shipping. ### Why peak season preparation is harder in 2026 **Customer expectations are rising, but the operational margin for error is shrinking.** Starshipit's [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) report found 76.8% of retailers say customer expectations around delivery speed, cost and flexibility have increased over the past two years. The same report found 76.8% cite shipping costs as a top fulfilment challenge, while 56.5% say their cost to fulfil an order has increased in the past 12 months. That matters during peak because higher volume makes small issues bigger. A manual carrier choice that feels manageable at 50 orders can slow the team at 500. A vague delivery promise can become hundreds of "Where is my order?" enquiries. A missing customs detail can turn international orders into avoidable exception work. So, the question is not "Are we ready for more orders?" It is "What breaks first if volume triples?" 76.8% of retailers report an increase of customer expectations around delivery speed, cost and flexibility. ### What is peak season shipping? **Peak season shipping is the planning, fulfilment and delivery work retailers need to handle high-volume shopping periods such as Black Friday, Cyber Monday, Christmas, Boxing Day, end-of-season sales and major promotional campaigns.** It includes: - Setting realistic delivery cut-offs - Preparing warehouse and pick-and-pack workflows - Configuring carrier and service rules - Offering delivery options at checkout - Automating labels, customs documents and notifications - Monitoring shipping costs and carrier performance - Managing returns after the sales period Done well, peak season shipping helps retailers keep orders moving when demand spikes. Done poorly, it creates delays, support queues, avoidable costs, and disappointed customers. ### 1. Learn from last peak before you plan this one **Before you start planning this year's peak season shipping, look at what happened last time.** Ask your team: - What broke first? - Where did orders slow down? - Which carrier struggled? - Which products caused picking or packing issues? - Where did customers complain? - Which support questions kept coming up? - Which staff needed the most help? - What surprised us? This does not need to become a huge post-mortem. Even a 30-minute review with warehouse, eCommerce, customer service and operations teams can show you where to focus. The most useful answers are usually specific. "Dispatch was slow" is too broad. "Orders with bundles sat in packing because the team had to check components manually" gives you something to fix. ### 2. Run a peak stress test before peak runs you **Most retailers prepare for the plan. Fewer prepare for the messy version of the plan.** Run a simple peak stress test with your team and ask what would happen if: - Order volume triples for 3 days - Australia Post or another major carrier has network delays - One experienced picker calls in sick - Inventory is wrong on a fast-moving SKU - A courier reaches capacity - Your label printer stops working - Shopify or another ecommerce platform has an outage - Packing materials run low - A bulk order lands during the daily dispatch rush - A high-volume international order has missing customs data For each scenario, write down the backup plan, owner and customer communication. If the answer is "someone will work it out on the day", that is a risk. **Starshipit tip:** Build fallback rules for common shipping exceptions before peak. If one service is unavailable or too expensive, the team should know what happens next without having to rebuild the process mid-rush. ### 3. Audit every manual fulfilment decision before volume rises **This is the most important exercise in the guide.** Walk through the whole fulfilment journey and mark every point where someone has to stop, think, ask, check, choose or re-enter information. - **Receiving:** Where does someone have to make a judgement call? - **Putaway:** What is not system-directed? - **Picking:** Where do staff stop and think? - **Packing:** Which packaging decisions are manual? - **Label printing:** Who chooses the carrier or service? - **Dispatch:** Who checks cut-offs and pickup timing? - **Customs:** Who enters international shipping information? - **Tracking:** Who communicates delays? - **Returns:** What still needs human approval? Every manual decision has a cost. Sometimes it is 30 seconds. Sometimes it is a wrong label, a mis-pick, a delayed dispatch or a customer support ticket. This is where [shipping and fulfilment automation](https://starshipit.com/fulfilment-automation.md) can make peak season more manageable. Starshipit's [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) report found 69.6% of retailers already use shipping automation software, and 60.9% have automated carrier selection. That is the direction of travel: fewer routine decisions handled by people, more handled by rules set by the business. Retailers using Starshipit can [automate label printing](https://starshipit.com/fulfilment-automation.md), carrier assignment, order routing, address validation, tracking notifications and customs documents. The benefit is not only speed. It also gives teams a more consistent way to operate when temporary staff join or order volume rises suddenly. **Starshipit tip:** Start with the rules your team repeats most often, such as carrier selection by destination, order weight or shipping method. Once those are reliable, add exception rules for orders that need review. ### 4. Find the hidden bottlenecks slowing every order **When dispatch is slow, it is tempting to blame picking. Sometimes that is true. Often, the real problem is earlier or later in the workflow.** Look at each stage: - **Receiving:** Are inbound goods checked and available quickly enough? - **Putaway:** Are fast-moving SKUs stored in the right place? - **Picking:** Are pickers walking too far, stopping to ask questions or hunting for stock? - **Packing:** Are packers choosing box sizes manually or waiting on labels? - **Label printing:** Is the printer close enough, reliable enough and set up for batch work? - **Dispatch:** Are orders missing carrier cut-offs because they pile up late in the day? - **Customer service:** Are support tickets pulling warehouse staff away from fulfilment? - **Returns:** Are returned items sitting too long before they can be resold? The better question is not "How do we pick faster?" It is "What is making picking slow in the first place?" That was the kind of friction [Luna Rae](https://starshipit.com/case-study/luna-rae.md) needed to solve. The jewellery brand had been using a warehouse management system (WMS)-based workflow, but the process was still slowing the team down on the floor. By moving to Starshipit's [pick and pack app](https://starshipit.com/mobile-fulfilment.md), Luna Rae created a faster, more guided workflow for fulfilment staff. **The result was efficiency gains of up to 80%, with each staff member able to process 150% more orders, up to 180 fulfilled per day. The team also saved over $20,000 on technology costs and paper waste.** For peak season, the lesson is not "add more people and hope". It is to remove the friction that slows every picker, packer and label before volume rises. ### 5. Work out the cost of manual fulfilment **Manual work feels small until you multiply it by peak volume.** Use a simple calculation: **Manual decision time: Orders per day x Number of peak days = Extra labour time** _For example: 30 seconds x 500 orders per day x 35 peak days = 145 extra labour hours_ That is just one manual decision. If your team manually chooses carriers, checks addresses, selects packaging, creates labels and replies to tracking questions, the hidden cost climbs quickly. This is a useful way to decide what to automate first. Start with the repetitive decisions that happen on the highest number of orders. ### 6. Map your peak season calendar and shipping cut-offs **Start with the dates that matter to your customers, not only the dates your marketing team cares about.** For most retailers, the peak season calendar should include: - Campaign launch dates - Black Friday and Cyber Monday - Christmas shipping cut-offs by region and carrier - Last dispatch dates for standard, express and international delivery - Warehouse staffing deadlines - Inventory arrival dates - Returns policy windows - Customer service roster changes Then work backwards from each delivery promise. If your site says customers can order by a certain date for Christmas delivery, your fulfilment team needs a clear dispatch deadline, carrier service rule and exception plan behind it. Small retailers should keep the calendar simple and visible. A shared peak season operations calendar is better than a complicated plan no one uses. Mid-sized retailers should add cut-offs by carrier, region and delivery service. Large retailers should align cut-offs across stores, warehouses, customer service, marketing, eCommerce and logistics. The biggest risk at scale is not one team missing a date; it is each team working from a slightly different version of the promise. ### 7. Get your warehouse layout ready for peak volume **Warehouse layout is one of the most practical peak season levers, and it is often ignored.** Walk the floor and ask: - Are fast movers in the easiest locations to reach? - Are high-volume SKUs in the "golden zone" between knee and shoulder height? - Are packing stations close enough to picking zones? - Are printers, scanners and packing materials exactly where people need them? - Are walking paths clear and logical? - Are promotional bundles stored together? - Are fragile, bulky or regulated products easy to identify? Small layout changes can save seconds on every order. During peak, seconds matter. For smaller retailers, this might be a simple re-slot of bestsellers before Black Friday. For larger teams, it might mean creating dedicated zones for fast movers, express orders, international orders, or high-risk products. ### 8. Build a temporary staff playbook **Temporary staff can help, but only if the work is easy to learn.** Before you hire, decide: - Which tasks temporary staff can safely own - Which tasks need experienced staff - How early new staff need to start - What "ready to work independently" means in practice - How mistakes will be checked - Who trains new staff without becoming unavailable all day Keep the training practical. A new picker does not need the history of your fulfilment process. They need to know where to go, what to scan, what to do when something does not match, and who to ask when they are stuck. [Scan-led pick and pack workflows](https://starshipit.com/mobile-fulfilment.md) can help here because the system guides the work instead of relying on memory. That is especially useful when experienced staff are under pressure and new staff are still learning. ### 9. Use delivery choice at checkout without putting margin at risk **Delivery choice can help conversion, but only when the options are accurate and operationally achievable.** [Australia Post data](https://auspost.com.au/content/dam/ecommerce-report/australia-post-ecommerce-report-2026.pdf) cited in Starshipit's [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) report found 69% of shoppers expect [delivery options at checkout](https://starshipit.com/choice-at-checkout.md). The same report notes 56.5% of customers expect delivery within 2-3 days, with 18.8% expecting next-day delivery. 69% of shoppers expect [delivery options at checkout](https://starshipit.com/choice-at-checkout.md), as [Australia Post data](https://auspost.com.au/content/dam/ecommerce-report/australia-post-ecommerce-report-2026.pdf) cited in Starshipit's [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) report That does not mean every retailer needs to offer every delivery option. It means customers want clarity before they buy. **During peak season, review:** - Whether delivery costs appear early enough in checkout - Whether estimated delivery timeframes match carrier reality - Whether free shipping thresholds still protect margins - Whether express options are available only where the team can fulfil them - Whether regional and international customers see relevant options - Whether same-day or on-demand delivery should be offered in selected locations Flat rates can be simple, but they can also hide cost changes. [Live carrier rates](https://starshipit.com/ecommerce-shipping-rates.md) can help retailers show real-time delivery options at checkout, using negotiated rates, flat rates, table rates or rules depending on the setup. For Shopify retailers, availability depends on plan and calculated rates access, so check the setup before promising it as part of a peak season plan. The aim is not to offer the cheapest delivery. It is to offer delivery choices that customers understand and the operation can keep. **Starshipit tip:** If you use free shipping thresholds, test them against current fulfilment costs before peak. A threshold that worked last year may not protect margin if carrier rates, packaging costs or average order weight have changed. ### 10. Build a multi-carrier contingency plan **Peak season is not the time to rely on a single carrier without a backup plan.** Starshipit's [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) report found only 10.1% of retailers rely on a single carrier, while 65.2% use two to three carrier partners. [Multi-carrier shipping](https://starshipit.com/multi-carrier-shipping.md) has become the norm, but having multiple carriers is not the same as using them strategically. Before peak, review your carrier logic: - Which carrier is best for each region? - Which service should handle lightweight, bulky or high-value orders? - What happens if a carrier introduces delays, surcharges or capacity limits? - Which carrier should handle express orders? - Which services should be hidden when warehouse capacity is tight? - Which international lanes need separate rules? A strong multi-carrier strategy uses rules based on weight, destination, delivery promise, service level and cost. It also includes fallback rules, so the team is not manually rerouting orders during a carrier disruption. **[Hello Molly](https://starshipit.com/case-study/hello-molly.md)**** had the kind of fulfilment challenge many growing fashion retailers ****recognise****:** order volume was rising, shipping decisions were getting more complex, and the team needed a way to route orders without adding unnecessary manual work. By using shipping automation and multi-carrier routing by weight and destination, Hello Molly reduced dispatch headcount by 15-20%. The important part is the mechanism: carrier choice became a rule the business could control, not a decision the warehouse had to remake order by order. **[Meshki](https://starshipit.com/case-study/meshki.md)**** faced a related problem ****at**** a larger international scale.** As the brand expanded, disconnected systems and multiple carrier accounts could have made fulfilment harder to manage. Instead, automated shipping workflows helped the team save thousands of hours and dollars in fulfilment time while supporting multiple carriers and international services. The takeaway is simple: carrier flexibility is only valuable if the decision logic is built before the pressure hits. ### 11. Tighten international shipping before cross-border demand spikes **[International shipping](https://starshipit.com/international-shipping.md)**** can be a strong growth path during peak season, but it brings extra variables: customs data, duties and taxes, carrier rules, destination restrictions and delivery expectations by market.** Starshipit's [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) report found more than 80% of retailers ship internationally. It also found 65.2% cite international shipping costs as a top challenge, and 47.8% identify customs compliance as a key challenge. Before peak, check: - SKU weights and dimensions - Product descriptions for customs - Harmonized System (HS) codes and country-of-origin data - [Duties and taxes handling](https://starshipit.com/landed-cost.md) - Delivered duty paid (DDP) versus delivered duty unpaid (DDU) settings - International carrier service rules - Delivery estimates by market - Returns handling for cross-border orders Retailers expanding internationally should avoid treating cross-border shipping as a larger version of domestic delivery. It needs its own rules and data quality checks. **[Meshki](https://starshipit.com/case-study/meshki.md)**** ****is ****a good story**** to bring in here because the problem was not simply "how do we ship overseas?"** The brand was growing quickly, expanding into new markets and managing the operational load that comes with international demand. That meant carrier choice, duties and taxes, customs data and fulfilment workflows all had to work together. By automating key parts of its international shipping process, Meshki simplified [duties and taxes](https://starshipit.com/landed-cost.md) and supported expansion to [150+ countries](https://starshipit.com/case-study/meshki.md). Within one year of launching in the US, that market became 40% of sales. The point for peak season is clear: cross-border growth works best when the operational model is ready before demand arrives. **Starshipit tip:** Check your customs data before the campaign launches. Missing product descriptions, weights, HS codes or country-of-origin details can create delays, rework and customer support pressure once international order volume rises. ### 12. Build your peak communication plan **Peak season customers do not only want their order quickly. They want to know what is happening.** When tracking updates are unclear, late or generic, support teams feel the pressure. Customers ask where their order is, whether it has shipped, whether it will arrive before a deadline and what happens if it does not. Set up tracking communication before the rush: - Christmas or holiday shipping cut-off reminder - Order confirmation - Order received - Order packed - Order dispatched - Carrier pickup confirmed - Out for delivery - Delivery attempted - Delivered - Delay or exception - Returns reminder - Return received The post-purchase experience should not feel like an afterthought. Starshipit's [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) report found 66.6% of retailers rate post-purchase branding as highly important. [Branded tracking pages](https://starshipit.com/branded-tracking-page.md) and [automated email or SMS notifications](https://starshipit.com/shipping-notifications.md) can keep customers informed while reducing repetitive support work. For small retailers, start with clear dispatch and delivery notifications. For mid-sized retailers, customise messages by delivery stage and shipping method. For enterprise retailers, use tracking data to spot carrier issues, regional delays and customer experience gaps before they become bigger problems. ### 13. Make returns easier before customers need them **Peak season does not end when the last parcel leaves the warehouse. Returns often arrive after the campaign, when teams are already tired and customer expectations are high.** Starshipit's [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) report found 47.8% of retailers offer self-service returns, while 42% still rely on manual returns processes. That gap matters during high-volume sales periods because manual returns create avoidable admin at the exact moment teams need clarity. Before peak, decide: - Which items can be returned - What the return window is - Whether sale items have different rules - Who pays for return shipping - How exchanges are handled - How customers generate labels - How returned stock is received, checked and made available again A [self-service branded returns portal](https://starshipit.com/branded-returns.md) can help customers generate return labels without waiting for support. It also gives retailers a more consistent process for managing returns after the peak season rush. Good returns do not remove the cost of returns. They reduce confusion, manual admin and customer frustration. ### 14. Track peak season KPIs every day **You cannot fix what you cannot see.** During peak, review a short set of fulfilment KPIs every day: - Orders waiting to pick - Orders waiting to pack - Average pick time - Average dispatch time - Late dispatch percentage - Inventory accuracy - "Where is my order?" (WISMO) tickets - Carrier failures or missed pickups - Average fulfilment time - Return rate - Return rate caused by picking or packing errors Do not track everything for the sake of it. Pick the numbers that show where work is stuck. If orders waiting to pick are climbing, look at layout, staffing or inventory accuracy. If orders are packed but not dispatched, look at carrier cut-offs, label printing or pickup capacity. If "Where is my order?" tickets are rising, look at delivery promises and tracking communication. ### 15. Where can AI help during peak? **AI can help during peak, but only when it is pointed at a real operational problem.** Starshipit's [Evolving Expectations 2026](https://starshipit.com/guide/evolving-expectations-2026.md) report found 76.8% of retailers use AI in some capacity, but only 29% have embedded AI across operations or multiple processes. That gap matters. AI is useful when it helps teams make faster decisions, not when it adds another dashboard no one has time to check. Practical peak season use cases include: - Forecasting staffing needs from order volume patterns - Spotting likely delivery delays - Summarising customer support themes - Prioritising urgent or at-risk orders - Searching internal knowledge for temporary staff - Forecasting inventory risk on fast-moving SKUs - Analysing carrier performance during peak The rule of thumb: start with one decision you need to make faster. Then ask whether AI can help you see the pattern earlier. ### What level of peak fulfilment maturity are you at? **Retailers often like benchmarking because it makes the next step clearer. Use this simple maturity model.** No one needs to jump from Level 1 to Level 4 in one season. The goal is to remove the next most expensive bottleneck before peak starts. ### Peak season shipping myths retailers should stop believing Some peak season advice sounds sensible until the warehouse is under pressure. ### What should small, medium and enterprise retailers prioritise? Every retailer needs to prepare for peak season shipping, but the priorities change with size and complexity. **Small retailers should prioritise repeatability.** Focus on automating labels, setting clear carrier rules, defining shipping cut-offs and creating a simple returns process. The goal is to stop fulfilment work from depending on one person's memory. **Medium-sized retailers should prioritise control.** Review carrier mix, warehouse workflows, live rates, branded tracking and returns. The goal is to scale order volume without scaling manual admin at the same rate. **Enterprise retailers should prioritise resilience.** Align multiple warehouses, stores, brands, carriers and markets around one set of operational rules. The goal is to absorb demand spikes, carrier disruptions and international complexity without constant firefighting. **[RUBY](https://starshipit.com/case-study/ruby.md)**** is a good example of what this looks like for a retailer with stores.** The fashion retailer had an opportunity to use store stock more effectively, rather than relying only on a central fulfilment flow. By implementing an optimised [ship-from-store strategy](https://starshipit.com/ship-from-store.md) across 8 physical stores, RUBY could fulfil online orders faster and make better use of inventory already sitting closer to customers. **At enterprise scale,**** ****[Lorna Jane](https://starshipit.com/case-study/lorna-jane.md)**** faced a different version of the same control problem:** teams working across multiple global distribution centres need visibility, consistency and a shared way of managing orders. Using Starshipit gave the team one platform to manage shipping across locations, making training easier and giving the business better order visibility. ## Peak season shipping checklist ## Want to check your plan before peak starts? ## FAQs ##### What is a peak readiness assessment? A peak readiness assessment is a short operational check across inventory, warehouse, shipping, returns and customer experience. It helps retailers see which parts of their fulfilment operation are ready for peak season shipping and which parts still rely too heavily on manual work. ##### How early should retailers prepare for peak season shipping? Retailers should start preparing peak season shipping 6-8 weeks before major sales periods. Larger or multi-location retailers may need 3 months or more to test carrier rules, warehouse workflows, staffing plans, international settings and returns processes. ##### What is the most important peak season shipping task? The most important task is removing routine manual decisions before order volume rises. Carrier selection, order routing, label printing, address validation, tracking updates and returns should follow clear rules so teams can focus on exceptions. ##### How do you stress test peak season fulfilment? Stress test peak season fulfilment by asking what happens if order volume triples, a carrier has delays, a picker calls in sick, inventory is wrong, a printer fails or your ecommerce platform has an outage. For each scenario, define the backup process, owner and customer communication. ##### How can retailers reduce shipping costs during peak season? Retailers can reduce peak season shipping costs by reviewing free shipping thresholds, using multiple carriers, setting carrier rules by weight and destination, showing accurate delivery options at checkout, reducing fulfilment errors and preventing expensive re-deliveries or expedited fixes. ##### Should retailers offer free shipping during peak season? Free shipping can support conversion, but it should be tied to margin. Retailers should test free shipping thresholds, exclude services that are too expensive to subsidise and use live or rule-based rates where needed to avoid undercharging. ##### How does multi-carrier shipping help during peak season? Multi-carrier shipping gives retailers more flexibility when costs, service levels or capacity change. It works best when carrier selection is automated using rules for destination, weight, delivery promise, service level and fallback options. ##### How can small retailers prepare for peak season fulfilment? Small retailers should focus on simple, repeatable workflows: clear shipping cut-offs, automated labels, a documented pick-and-pack process, enough packing materials, delivery notifications and a returns process customers can understand without contacting support. ##### How can enterprise retailers prepare for peak season shipping? Enterprise retailers should focus on resilience across locations, systems and teams. That means aligning warehouse, store, carrier, ecommerce and support workflows, using automated routing rules, monitoring exceptions and making sure delivery promises are consistent across every channel. ### Make peak season shipping easier to control **Peak season shipping rewards retailers who prepare the operational details early. The strongest teams do not wait for volume to rise before fixing carrier rules, warehouse workflows, checkout promises or returns.** They ask the awkward questions early. What broke last year? What happens if orders triple? Where are people still making the same decisions by hand? Which KPI tells us the day is going off track? Then they decide what should happen before the rush. If you want a quick way to find your highest-priority gaps, take the [Peak Season Assessment](https://starshipit.com/peak-readiness-assessment.md) and use your results as a starting point. Starshipit helps retailers [automate shipping and fulfilment](https://starshipit.com/fulfilment-automation.md), [manage multiple carriers](https://starshipit.com/multi-carrier-shipping.md), print labels, [send tracking notifications](https://starshipit.com/shipping-notifications.md), [support returns](https://starshipit.com/branded-returns.md) and keep orders moving from one platform. If you are preparing for peak season shipping, [start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a demo](https://starshipit.com/book-an-appointment.md) to see where automation can remove manual work before your busiest weeks begin. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-prepare-your-fulfilment-and-shipping-for-the-peak-season # How shipping and fulfilment can win you gold this peak season The peak season could be considered the Olympics of retail. Competition is tough with all the players performing at their best. Here's how to win gold. Canonical URL: https://starshipit.com/blog-content/how-to-prepare-your-fulfilment-and-shipping-for-the-peak-season **Summary:**_ Win peak season by treating fulfilment as part of the customer experience, not just the back-end race after checkout. Plan inventory, delivery communication, returns and shipping automation early so your team can move faster when demand spikes and customers are comparing every delivery promise._ The peak season could be considered the Olympics of retail. Competition is tough with all the players performing at their best. But there's also a huge crowd to help celebrate your accomplishments - if you end up a winner. Usually lasting from October to January, the peak season is a long-distance run. This year will be an event to remember, with online retail sales expected to overtake physical retail. [Mastercard SpendingPulse](https://www.mastercard.com/news/press/2020/december/mastercard-spendingpulse-u-s-retail-sales-grew-3-this-holiday-season/) reported 49% of all holiday season purchases last year were completed online, up from 47.2% the year prior. As 2020 showed us, however, changes can happen rapidly. For example, in Victoria, Australia, [36%](https://auspost.com.au/content/dam/auspost_corp/media/documents/ecommerce-industry-report-2021.pdf) of the year's online retail purchases happened between July to October due to lockdowns. eCommerce orders for the state actually declined in November and December. So this year, it's even more important to get planning early in case of unexpected changes. The stakes are high, but with thoughtful preparation, you may take home gold. Not a gold medal, that is, but something far more valuable to any retailer or eCommerce business. The gold-star reviews and feedback you'll receive from customers, which are the real prize. Deliver an outstanding experience and customers will be cheering your name. And your brand will be remembered far beyond the finish line. ###### 49% of all holiday season purchases last year were completed online, up from 47.2% the year prior. ### You can't go the distance without the warm-up exercises Planning and preparation are a vital part of any race. The following tips will put your fulfilment and shipping processes in prime position this peak season to create winning results. **Read on for all the ideas from inventory management to post-shipment customer experiences.** ### Get your inventory running at the right cadence Many companies start off using spreadsheets to track inventory. They're quick to pick up and use for the basics. They can get very messy, very quickly, though. It can be nearly impossible to track remaining delivery days, expected stock levels, and re-order points without a degree in formulas and functions. You also rely on manual updates and processes, which limits scalability and increases the risk of errors. On the other hand, an [inventory management system](https://starshipit.com/blog-content/how-an-inventory-management-system-can-help-you-grow-your-business.md) gives you better visibility of your stock position, backorders and commitments, and demand estimation. Some systems will even let you specify minimum and maximum levels to trigger automated re-ordering. Leading up to peak season, you'll want to optimise stock based on trends and changes. Over order, and you might need to reduce prices or rely on post-season sales to run out excess inventory. Under order, and your customers may be waiting until after peak season to receive their orders. To have confidence in stock levels, report on monthly demand trends and compare these to previous years. This data gives you a better idea of the commitments needed for different product lines. Take note of short-term trends as well, particularly where lockdowns, or conversely eased restrictions, have affected the usual demand. If you're running short on warehouse space, you should also consider a 3PL ([3rd Party Logistics](https://starshipit.com/blog-content/when-should-your-online-store-use-third-party-logistics.md)) supplier. A 3PL can manage storage at scale and provide value-added services like returns, cross-docking, and even improved security. > Take note of short-term trends as well, particularly where lockdowns, or conversely eased restrictions, have affected the usual demand. ### Position your brand ahead of the pack Consumers have come to expect personalisation. Email campaigns, digital communications, and even websites are now tailored to shoppers. Branded packaging can also bring a more personal touch when it comes to the physical experience. What’s more exciting than another plain brown box or a grey satchel? Company branding on the outside, thank you notes, custom packaging tape, and even flyers inside that up-sell or cross-sell products all create a more memorable customer experience. The proper packaging can also build trust in your business. As shown in the [2021 Edelman Trust Barometer](https://www.edelman.com/sites/g/files/aatuss191/files/2021-03/2021%20Edelman%20Trust%20Barometer.pdf) report, embracing sustainable practices increases the likelihood of brand trust by 5.8%. Consider using sustainable and appropriately-sized packaging for products to reduce the environmental impact. You can then take the opportunity to remind customers of your considerate packaging processes. A notice on packing slips and invoices, the packaging itself, or [branded pre-delivery notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?utm_campaign=guest%20post&utm_source=MI%20Academy&utm_medium=blog&utm_content=peak-season) will further amplify your message. > Embracing sustainable practices increases the likelihood of brand trust by 5.8% ### To outperform, keep customers informed Delayed shipping was a recurring theme in 2020. Supply chain issues, social distancing in warehouses, and numerous other issues created setbacks around the globe. Sometimes delays are unforeseeable and unavoidable. **To make a positive impression that shows how important your customers are, keep them informed and up-to-date.** It takes a lot of time to track deliveries and send out updates manually. Thankfully, automated fulfilment and shipping software is helping savvy retailers outperform expectations - without even breaking a sweat. These systems import delivery events directly from couriers and send updates and notifications with your custom branding and messaging. Learn more about [branding the last mile of fulfilment](https://starshipit.com/branded-tracking-page.md) for additional tips. During the peak season lead-up, it's critical to keep customers updated with shipping cut-offs. Email and SMS are effective ways to communicate and set expectations with customers. You can also use these channels to remind shoppers about promotions or special offers. Branded updates that create excellent experiences, coupled with a subtle upsell or two, can be a winning combination. > Branded updates that create excellent experiences, coupled with a subtle upsell or two, can be a winning combination. ### Reduce the work from orders going full circle around the track Returns are a high cost to businesses - financially and in the time and resources needed to manage them. A trend that increased enormously in 2020 was bracketing, where consumers buy multiple versions of items to try at home and return those that aren't suitable. Shoppers are now using their bedrooms as fitting rooms, as commonly seen by online fashion retailers. Over [60%* of consumers](https://see.narvar.com/rs/249-TEC-877/images/State-of-Returns-New-Expectations-Narvar-Consumer-Study-2020.pdf) now bracket their purchases, which drives up costs for eCommerce brands. **To cut down the time and effort involved in returns, efficient online retailers are leveraging ****[self-service returns](https://support.starshipit.com/hc/en-us/articles/115000906863-Set-up-self-service-return-label-generator-?utm_campaign=guest%20post&utm_source=MI%20Academy&utm_medium=blog&utm_content=peak-season)****.** Customers receive a branded order tracking page, enter the return details, and generate their return label instantly. Not only does this save you time, but it also enhances the customer experience and creates loyalty. In a recent consumer study, 76%* of first-time customers who had an "easy" or "very easy" returns experience said they would shop with that retailer again. > Over 60%* of consumers now bracket their purchases, which drives up costs for eCommerce brands. ### Automate to keep a winning pace Many growing businesses struggle with how to scale quickly. Some have experienced massive demand shifts for product lines throughout COVID-19. Others recognise the need to scale up or down as peak periods come and go. Automation of repetitive tasks and low-value processes enables rapid scalability. It's also a clever way to do more with fewer resources, reduce overall costs, and improve the customer experience. Here are a few areas of automation, included in a fulfilment and shipping platform like [Starshipit](https://starshipit.com/home.md), that saves retailers and eCommerce brands serious time and effort. ### Automate decisions for easy shipping Shipping platforms allow you to automate a range of decisions. You can add pre-defined triggers to select specific couriers based on factors like: - Least-cost routing - Item weights and sizes - Geography (domestic or international shipping) - Signature on delivery requirements - Items containing lithium batteries - Order value - Delivery insurance The list goes on, and these are just a few examples of how to automate decisions for easy shipping. As a result, efficiency becomes built into the fulfilment process and enables customers to receive faster deliveries in ways tailored to their needs. ### Address auto-correction Within a single shipping platform, you can correct[ invalid addresses automatically](https://support.starshipit.com/hc/en-us/articles/215482503-Validating-shipping-addresses). The process is as easy as filtering orders to show the incorrect addresses and hitting an auto-correct button. Changes can then be reviewed and updated in bulk. Auto-correction is an impressive time-saver, removing the need to look up addresses on third-party sites or contact customers to confirm. The validation ensures delays are minimised, and deliveries arrive where they're supposed to, every time. ### Documentation and integration Manually producing order documentation and filling out forms creates a range of bottlenecks. Additionally, many growing companies are capped by the physical resources available to do those tasks. Instead of spending long hours producing fulfilment and shipping documentation, look at what you can automate and produce in bulk, such as: - Shipping labels - Packing slips and manifests - Customs documentation - Customs submissions The time you spend logging in to multiple systems and generating separate documentation all adds up. However, integration between your couriers and [fulfilment and shipping software](https://starshipit.com/fulfillment-automation.md) allows you to manage all fulfilment within a single system. You can suddenly print labels, packing slips, customs documents and more in bulk, and even automate customs submissions. > Automation of repetitive tasks and low-value processes enables rapid scalability. It's also a clever way to do more with fewer resources, reduce overall costs, and improve the customer experience. ### How will you perform this peak season? Holiday season purchases are expected to inch even higher this year thanks to continued increases in online shopping activity. Preparation is key to becoming a star performer that delivers outstanding customer experiences. **Here's a quick recap of how to warm up for the big race ahead:** - Inventory management is key to making the busy period run like clockwork and increase order turn-around - Use branding, personalisation and packaging to stand out from the crowd - Leave lasting impressions of your brand through excellent communication with customers - Save time and improve customer loyalty with self-service returns - Leverage automation to do more with less and get orders to customers faster Start planning now to help your brand receive golden feedback from customers - and be remembered far beyond the finish line. ### Automate your shipping and fulfilment processes How can an automated fulfilment and shipping platform enable you to create winning results? [Ask an expert](https://starshipit.com/contact-us.md) or start a [30-day trial](https://starshipit.com/free-trial.md) (no credit card details required). ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-reduce-shipping-cost # How to reduce eCommerce shipping costs: 14 practical ways to protect your margins Learn 14 practical ways eCommerce retailers can reduce shipping costs, protect margins and improve fulfilment with live rates, shipping rules, packaging, reporting and automation. Canonical URL: https://starshipit.com/blog-content/how-to-reduce-shipping-cost **Summary:**_ Reduce eCommerce shipping costs by comparing what customers pay at checkout with actual carrier charges, then fixing the gaps. Review carrier selection, packaging, product data, fulfilment workflows, tracking, returns and invoices to find avoidable costs and protect margin without weakening the delivery experience._ Shipping costs rarely increase in one obvious place. A flat rate starts undercharging rural orders. A bulky product tips into dimensional weight. A carrier invoice does not match the rate shown at checkout. A customer asks, "Where is my order?" and your support team spends time chasing tracking updates. Starshipit's Evolving Expectations 2026 report found that shipping costs are one of the biggest fulfilment challenges for retailers, with 65.2% citing shipping costs as a top challenge and 56.5% saying their cost to fulfil an order increased in the past 12 months. That pressure is not only about carrier rates. It is also about the operational details around each order: what you charge at checkout, how you choose a carrier, how accurate your product data is, how often rural or bulky surcharges appear, and whether your team catches invoice differences before they become normal. **The best way to reduce eCommerce shipping costs is to compare what customers pay at checkout with what carriers actually charge, then fix the gaps across carrier selection, packaging, order data, fulfilment workflows, tracking, returns and reporting.** Here are 14 practical ways to protect margin without weakening the delivery experience. ### Table of contents - Why are eCommerce shipping costs increasing? - Where do retailers usually lose margin on shipping? - 1. Negotiate your own carrier rates - 2. Use shipping rules to choose the right carrier - 3. Use live rates at checkout to reduce undercharging - 4. Add margins to shipping rates where costs vary - 5. Compare rates across multiple carriers - 6. Use the right packaging for each shipment - 7. Charge duties and taxes at checkout instead of absorbing them later - 8. Validate addresses before orders leave the warehouse - 9. Merge orders going to the same destination - 10. Optimise pick-and-pack workflows to reduce handling cost - 11. Bulk print shipping labels - 12. Reduce WISMO queries with tracking notifications - 13. Automate returns where possible - 14. Review shipping reporting and carrier invoices - Shipping cost control checklist - Ready to reduce shipping costs with more control? - FAQs ### **Why are eCommerce shipping costs increasing?** eCommerce shipping costs are rising because more variables now affect the final cost of each order. Common cost drivers include: - Carrier rate increases - Fuel, residential, rural and remote delivery surcharges - Bulky item and dimensional weight charges - Express delivery expectations - Split shipments - Incorrect addresses and failed deliveries - Manual carrier selection - Returns handling - International duties, taxes and customs documentation - Carrier invoice differences that go unchecked Customer expectations add another layer. Starshipit's Evolving Expectations 2026 report found that 88.4% of retailers say free shipping is important to customers. That creates a difficult balance: customers want low-cost delivery, but retailers still need to protect margin. 88.4% of retailers say free shipping is important to customers. _Source: _[_Starshipit's Evolving Expectations 2026 report_](https://starshipit.com/guide/evolving-expectations-2026.md)_._ ### **Where do retailers usually lose margin on shipping?** **Retailers usually lose shipping margin when checkout rates, order data, fulfilment decisions and carrier invoices do not line up.** You might lose margin when: - A flat rate does not cover rural, remote or bulky orders - Product weights or dimensions are missing - A team member chooses express when standard delivery would still meet the promise - One-size-fits-all packaging increases dimensional weight - Free shipping thresholds sit below the true cost to fulfil - Carrier invoices include unexpected surcharges - Multiple orders to the same address ship separately - Duties and taxes are not collected upfront on international orders - Pick-and-pack workflows add avoidable handling time - Support teams spend too much time answering WISMO queries This is why shipping cost control needs more than one tactic. Negotiated rates help, but the bigger win is building a fulfilment process that makes better decisions before checkout, in the warehouse and after dispatch. ### **1. Negotiate your own carrier rates** **Negotiated carrier rates can help reduce shipping costs as your order volume grows.** If you ship consistent volumes through specific carriers, you may be able to negotiate better rates based on parcel volume, service mix, destination coverage or delivery commitments. The important part is keeping control of those rates. Some shipping platforms are built around their own aggregated rates or charge extra per-label fees when retailers bring their own carrier accounts. Starshipit lets you bring your own negotiated carrier rates, without additional per-label fees on top of your carrier rates. ### **2. Use shipping rules to choose the right carrier** Manually choosing a carrier for every order takes time and creates inconsistency. It also makes it harder to control costs when staff are moving quickly during peak periods. [Shipping rules](https://starshipit.com/fulfilment-automation.md) help automate carrier selection based on conditions such as destination, postcode, weight, SKU, order value, shipping method, customer location, international or domestic delivery, and the cheapest available eligible service. For example, you might set a rule to use one carrier for metro orders under 5kg, another for rural postcodes, and a different service for bulky items. **You might also create a cheapest-carrier rule that automatically selects the lowest-cost eligible service every time an order meets your conditions.** Your PetPA uses Starshipit rules to select the most cost-effective carrier for orders that qualify for free shipping. That means eligible orders can be routed to the cheapest suitable option automatically, helping the team offer free shipping while still protecting margin. ### **3. Use live rates at checkout to reduce undercharging** Flat rates can be simple for customers, but they become risky when order size, destination or surcharges vary. A flat $10 rate might cover a lightweight metro parcel, but not a bulky rural delivery. [Live Rates at Checkout](https://starshipit.com/ecommerce-shipping-rates.md) can show real-time carrier-calculated rates for supported platforms, based on available order and delivery details. This helps customers see more accurate delivery options before they buy. Live rates can also help you stay competitive. If your flat rate is too high, customers may abandon checkout because shipping feels expensive. If it is too low, you absorb the difference. **Showing a more accurate rate gives you a better chance of charging fairly without overcharging cautious shoppers.** Live rates are especially useful if you ship to rural or remote areas, your products vary in size or weight, you offer standard and express delivery, you use negotiated carrier rates, you want to apply margins or free shipping thresholds, or you sell across multiple regions or countries. ### **4. Add margins to shipping rates where costs vary** Some shipping costs are predictable once you know where to look. Heavy items, bulky parcels, rural destinations, residential delivery and express services can all create extra charges. **Instead of absorbing those costs, use checkout rules to add margins where needed.** For example, you might add a margin to heavy items, apply a handling buffer for remote postcodes, or adjust rates for specific shipping services. This does not mean overcharging customers. It means building a more accurate checkout setup so the rate shown reflects the likely cost of fulfilment. ### **5. Compare rates across multiple carriers** A single-carrier setup is simple, but it can limit your options. [Multi-carrier shipping](https://starshipit.com/multi-carrier-shipping.md) gives retailers more flexibility across cost, speed, reliability and coverage. Starshipit's Evolving Expectations 2026 report found that only 10.1% of retailers rely on a single carrier, while 65.2% use two to three courier partners. Reliability was the top carrier selection factor, followed by cost. The key is using multiple carriers intelligently. **More carriers can add complexity unless your team has a clear way to compare services and automate decisions.** Bulkpantry faced this exact problem as its delivery operation grew. The team wanted to see which courier had the sharpest price across the couriers it used. With Starshipit, Bulkpantry could compare accurate courier rates in one place and choose a reliable, cost-effective option without jumping between carrier portals. ### **6. Use the right packaging for each shipment** Packaging affects shipping costs because carriers may charge based on dimensional or cubic weight. **This means a large, lightweight parcel can cost more than expected because it takes up more space in the delivery network.** To reduce packaging-related shipping costs: - Store accurate product weights and dimensions - Review box sizes used for common SKUs - Identify products often packed in oversized cartons - Compare actual weight with dimensional or cubic weight - Use smaller boxes, satchels or mailers where suitable - Avoid underpacking, which can cause damage and returns Professional Beauty Solutions configured more than 35 package options in Starshipit, so orders could be assigned to the right box size without manual entry. That helped speed up dispatch and reduce packaging inefficiency. ### **7. Charge duties and taxes at checkout instead of absorbing them later** International orders can create extra costs through duties, taxes and customs charges. Retailers generally have two options: absorb those costs themselves, which can protect the customer experience but reduce margin, or pass them on to customers, which protects margin but needs to be handled clearly at checkout. The risk comes when that decision is not made upfront. If duties and taxes appear after the order is placed, the retailer may end up absorbing the cost unexpectedly, or the customer may face surprise charges on delivery. **Showing duties and taxes at checkout gives retailers more control.** It lets customers see the full landed cost before they buy, and it helps retailers charge those costs to the customer where that is the chosen approach. A [landed cost setup](https://starshipit.com/duties-and-taxes.md) can calculate duties and taxes in real time, separate them at checkout and reduce manual follow-up after purchase. This is especially useful for retailers selling into multiple international markets, where customs costs, carrier options and customer expectations can vary. Treat international shipping as its own cost model, not just an extension of domestic fulfilment. ### **8. Validate addresses before orders leave the warehouse** Incorrect addresses create avoidable costs. A failed delivery can mean returned parcels, re-delivery fees, support tickets and unhappy customers. **[Address validation](https://starshipit.com/shipping-address-validation.md)**** helps catch and correct address issues before labels are generated.** This is especially useful when orders are imported from eCommerce platforms, marketplaces or other sales channels. Professional Beauty Solutions used Starshipit's address validation to reduce incorrect delivery addresses, helping the team avoid non-delivery penalties and improve first-time delivery success. ### **9. Merge orders going to the same destination** If one customer places multiple orders close together, shipping them separately can increase postage, packaging use and handling time. **Order merge workflows help identify multiple orders going to the same address so teams can combine them into one shipment where appropriate.** This can reduce shipping spend, cut packaging waste and make the delivery experience simpler for the customer. This works best when your team has clear rules for when orders should and should not be merged, such as time window, fulfilment status, product type and customer communication. ### **10. Optimise pick-and-pack workflows to reduce handling cost** Shipping cost is not only the amount charged by the carrier. **It also includes the labour required to pick, pack, check and dispatch each order.** If your warehouse process depends on paper pick lists, manual checks or repeated desk-based label printing, every order carries extra handling cost. Scan-led pick-and-pack workflows can reduce mistakes, speed up dispatch and make it easier for new team members to follow the same process. That matters because fewer picking errors can mean fewer returns, fewer support issues and less time spent fixing avoidable fulfilment problems. Hello Molly reduced dispatch headcount by 15-20% while maintaining consistent output after automating carrier routing and label creation with Starshipit. Luna Rae achieved efficiency gains of up to 80% using Starshipit's [mobile pick and pack app](https://starshipit.com/mobile-fulfilment.md) compared with its previous workflow. Both examples show how fulfilment workflow improvements can reduce the operational cost attached to shipping. ### **11. Bulk print shipping labels** Printing labels one by one slows teams down and adds labour cost to every order. It can also create bottlenecks during peak periods. [Bulk label printing](https://starshipit.com/shipping-labels.md) helps teams process orders faster by printing labels and packing slips in batches. **It does not directly reduce carrier rates, but it can reduce the handling cost attached to each order.** La Mood used Starshipit to bulk print shipping labels and packing slips after integrating Starshipit with Shopify and its preferred couriers. The team saved 60% in handling time using a multi-courier platform. ### **12. Reduce WISMO queries with tracking notifications** WISMO, or "Where is my order?", queries can add a real support cost to shipping. Even when the carrier is moving the parcel as expected, customers still contact support if they do not know what is happening. **Automated ****[shipping notifications](https://starshipit.com/shipping-notifications.md)**** and ****[branded tracking pages](https://starshipit.com/branded-tracking-page.md)**** can reduce this pressure by keeping customers updated from dispatch to delivery.** Useful notifications can include order dispatched, in transit, out for delivery, delivery attempted, delivered, delayed or ready for collection updates. Many retailers rely only on carrier notifications, but that can be a missed brand opportunity. Customers may not recognise a carrier email, or it may get lost because they are expecting delivery updates from the retailer they bought from. Branded notifications keep the retailer visible during the post-purchase experience and make tracking feel more connected to the original order. Bhumi Organic Cotton reduced customer "Where's my order?" queries by 50% with branded tracking and notifications, while keeping the brand experience strong from purchase to delivery. ### **13. Automate returns where possible** Returns are part of eCommerce, but manual returns can drain time from customer service and fulfilment teams. Without a self-service returns process, customers often need to email support, wait for approval, send order details manually, receive instructions, wait for a label and ask follow-up questions. That creates admin for the customer service team and slows the customer down. **A self-service ****[branded returns](https://starshipit.com/branded-returns.md)**** process can reduce that manual workload by letting customers start a return, enter the required details and generate a return label themselves where the return meets your rules.** It also gives customers a clearer, more consistent returns experience. Icewear embedded Starshipit's branded returns portal on its website so customers could process returns themselves. The team now gets up to 70% of its time back per return. ### **14. Review shipping reporting and carrier invoices** You cannot control shipping costs if you only look at the rate shown at checkout. **Retailers should regularly compare checkout revenue, carrier charges, service performance and invoice data.** Useful metrics include shipping cost per order, shipping revenue collected at checkout versus actual carrier cost, cost by carrier and service, cost by postcode, surcharge frequency, average parcel weight and dimensions, failed delivery rate, express upgrade frequency, invoice differences and support tickets related to delivery. MESHKI uses [Starshipit reporting](https://starshipit.com/shipping-reporting.md) to track carrier on-time delivery and cross-check carrier invoices to avoid overpaying. That is the type of reporting discipline retailers need when shipping costs start creeping up. ### **Shipping cost control checklist** - Pull 30-60 days of order, shipping and carrier invoice data. - Compare what customers paid at checkout with actual carrier charges. - Identify margin gaps by destination, carrier, SKU and package type. - Review rural, remote, residential and bulky surcharges. - Check whether product weights and dimensions are accurate. - Review whether packaging is increasing dimensional weight. - Review whether duties and taxes should be separated and charged to customers at checkout for international orders. - Test live rates at checkout for common carts and edge cases. - Build rules for repeated carrier decisions. - Review pick-and-pack workflows for manual steps, errors and avoidable handling time. - Review free shipping thresholds against average order value and fulfilment cost. - Check WISMO volume and returns admin time. - Compare carrier performance against carrier invoices. - Revisit your setup after carrier rate changes, peak season or product range changes. ### **Ready to reduce shipping costs with more control?** Reducing shipping costs starts with visibility. Once you know where costs are coming from, you can decide what to fix first: checkout rates, carrier selection, packaging, address accuracy, labels, tracking, returns or reporting. Starshipit helps retailers manage carriers, automate fulfilment workflows, show live rates at checkout, print labels in bulk, validate addresses, send tracking notifications, automate returns and track shipping performance from one platform. [Book a demo](https://starshipit.com/book-an-appointment.md) to speak with a shipping expert or [start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx). ## FAQs ### **What is the best way to reduce eCommerce shipping costs?** Start by comparing what customers pay at checkout with what carriers actually charge. Then review carrier mix, packaging, product dimensions, rural and bulky surcharges, address accuracy, fulfilment handling time and carrier invoice differences. ### **Are flat shipping rates bad for eCommerce retailers?** Flat rates are not bad, but they can become risky when order size, destination or surcharges vary. They work best when retailers understand their average shipping cost and use rules, margins or thresholds to protect margin on expensive orders. ### **How can live rates at checkout reduce undercharging?** Live rates at checkout can show carrier-calculated shipping rates for supported platforms before the customer buys. This helps reduce rough flat-rate guessing and gives customers more accurate delivery options based on available order and delivery details. ### **How can shipping rules reduce shipping costs?** Shipping rules can automate carrier and service selection based on weight, destination, postcode, SKU, order value or shipping method. This helps teams choose suitable services consistently, without manually comparing carrier options for every order. ### **Should eCommerce retailers charge duties and taxes at checkout?** For international orders, charging duties and taxes at checkout can help retailers pass import costs to the customer upfront instead of absorbing them later. It can also help customers understand the full landed cost before buying. ### **What shipping cost metrics should retailers review?** Retailers should review shipping cost per order, checkout shipping revenue versus carrier charges, cost by carrier and destination, surcharge frequency, invoice differences, failed deliveries, express usage, WISMO queries, returns handling time and pick-and-pack efficiency. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-reduce-shipping-costs-on-amazon # Proven strategies to reduce shipping costs on Amazon Learn how to reduce your Amazon shipping costs with our comprehensive guide. Explore strategies like using Fulfilled by Amazon (FBA), optimising packaging, leveraging 3PL services, and more. Discover how Starshipit can simplify your fulfillment and save you money. Canonical URL: https://starshipit.com/blog-content/how-to-reduce-shipping-costs-on-amazon **Summary:**_ Reducing shipping costs on Amazon means understanding marketplace fees, fulfilment options, carrier rates, packaging choices and delivery promises before choosing a dispatch method. Compare Amazon workflows with direct carrier options so orders stay profitable while meeting customer expectations at scale._ Amazon. It’s hard to avoid the pull of the world’s largest eCommerce platforms, which regularly sees daily sales revenue over USD$1.6 billion **(yes, billion)**. But! A word of caution for sellers. Competing in this massive marketplace brings both the prospect of Amazon seller fees and potentially giving up a lot of freedoms when it comes to order fulfilment, depending on how you go about it. What’s more, if you do opt to use Amazon’s myriad of shipping and fulfilment services, there can be a lot of confusion around which service is going to be right for you, how much it costs and whether it’s even available in your region. **If it all sounds like a bit much, don’t worry** - that’s why we’ve written this guide. We’re going to cover how to reduce shipping costs on Amazon and what Amazon is likely to charge you, whether you use Amazon’s fulfilment services or if you choose to go your own way. Let’s dive in. ### Table of contents - **How much does Amazon charge me for selling?** - **How to reduce shipping costs on Amazon** - Consider using Fulfilled by Amazon (FBA) - How to manage your Fulfilled by Amazon (FBA) costs - Amazon Fulfilment by Merchant (FBM) - Consider using a 3PL service - Use a shipping automation solution - Offer free shipping with minimum purchase - Review packaging dimensions and weight - Regularly audit your shipping invoices - Seller Fulfilled Prime (SFP) program - Take advantage of seasonal shipping discounts - Invest in shipping insurance (wisely!) - Add margins to your shipping rates - Consider Amazon Multi-Channel Fulfillment - Research different carriers - Leverage customer pickup options - Tips for managing your Amazon advertising costs - Negotiate with your carriers - Implement an inventory management system – but when? - Assign the cheapest carrier options - How to reduce shipping costs on Amazon with Starshipit ### How much does Amazon charge me for selling? First, let’s clear up how Amazon’s seller fees work. It’s free to list a product on Amazon Marketplace, but as soon as you make a sale, Amazon will take a percentage of that sale. Selling on Amazon involves three main costs: shipping fees, referral fees, and variable closing fees (VCF). - **Individual sellers** pay USD$0.99 per item sold, plus variable closing fees of $0.45 to $1.35, including shipping. This plan suits small businesses selling fewer than 40 items monthly. - **Pro Merchant plan users** pay a USD$39.99 monthly subscription fee and 6-25% in referral and variable closing fees, but avoid the $0.99 per-item fee. This plan is ideal for businesses selling over 40 products per month. Referral and variable closing fees are deducted from the total sale price, which includes the product price, shipping, and other charges. The percentage varies based on the product category. _Note: All prices are listed in USD. However, Amazon fees vary by country, so we recommend verifying the exact fees for your specific location._ ### How to reduce shipping costs on Amazon All these Amazon fees can start to add up, but thankfully there are more than a few ways to lower your Amazon shipping costs. ### #1 Consider using Fulfilled by Amazon (FBA) Fulfillment by Amazon (FBA) is a program where you outsource your fulfilment to [Amazon](https://starshipit.com/partner/amazon.md). That means your products get sent to Amazon’s fulfilment centres, where Amazon will pick, pack and ship your orders – and handle customer queries and returns. Joining FBA also lets you offer customers free two-day shipping with Prime. On first look, this can seem like an easy way to lower your Amazon shipping costs, but it’s a trade-off. While it does simplify your fulfilment, you do lose some control over the delivery journey (including the carriers you use). There are also additional charges based on the size and weight of your products and how long they’re stored in Amazon’s warehouses. In summary, you’ll need to investigate whether it's cheaper to use FBA or run your own fulfilment using a [mix of different tools and carriers](https://starshipit.com/multi-carrier-shipping.md). ### #2 How to manage your Fulfilled by Amazon (FBA) costs Decided to go with FBA or already using this service? If so, the best way to lower your Fulfilled by Amazon costs is through managing your storage fees. **Our advice?** Move your products in and out of Amazon as fast as you can. **Why?** Because each day a single unit goes unsold, your per-unit storage cost goes up. Keep a close eye on your inventory and [avoid overstocking](https://ascendfba.co.uk/avoid-fba-stockouts/#:~:text=Avoiding%20stockouts%20and%20overstocking%20is,levels%20and%20optimise%20your%20operations.) – keep just enough inventory for 60-90 days. When it comes time to send your next shipment to FBA, ensure you only send only as much as you expect to sell within 60-90 days. ### #3 Amazon Fulfilment by Merchant (FBM) Amazon Fulfilled by Merchant (FBM) is a little confusing in that it’s not actually an Amazon service – it’s just a term they use to refer scenarios where you, the seller, handle the fulfilment. While the prospect of running your own fulfilment can seem a bit daunting, especially when you’re starting out, it’s often the best pathway to reduce shipping costs on Amazon over the long term for a couple of key reasons, including: - Full control over your [shipping costs](https://starshipit.com/shipping-costs.md), including which carriers you use and margins you add. - Ability to use your own shipping automation tools to keep headcounts low. **More on this below!** ### #4 Consider using a 3PL service While FBA is essentially Amazon’s version of a [3PL](https://starshipit.com/3pl.md), there are a host of benefits of using a standalone 3PL. Mainly, you can get around any restrictions on inventory and order customisation. You also get the benefit of being able to choose a 3PL that specialises in your industry or is local to your area. That way, you can get a great feel for exactly who is handling your fulfilment. ### #5 Use a shipping automation solution If you opt to handle shipping yourself, then using a [shipping automation solution](https://starshipit.com/fulfilment-automation.md) is a sure-fire way to reduce shipping costs on Amazon. These tools basically act as the shipping brain for your fulfilment – you simply plug in your Amazon Marketplace and Amazon Easy Ship details (along with any other sales channels and carriers) and then let automation save you money and time every week! **Here’s how:** - **One-click label printing** – Generate and print shipping labels directly from your dashboard, in bulk or individually, from all your carrier accounts. - **Control your brand experience** – One downside of selling on Amazon is losing the ability to personalise and brand the shopping experience for your customers. For example, if you're a sustainable brand, you miss out on opportunities to share your mission with shoppers. When you use shipping automation, you’re able to fully control your shipping notifications, including branding, timing and messaging. - **Consolidate shipments **- Automatically merge orders going to the same address to save on packaging and delivery costs. - **Always use the cheapest carrier** – Create automation rules to assign orders based on the cheapest shipping option available. **Starshipit tip:** Starshipit is a [shipping automation solution](https://starshipit.com/fulfilment-automation.md) used by over 30,000 retailers (including Amazon users). As we continue with the tips in this article, we’ll point out ones you can put in place with Starshipit. ### #6 Offer free shipping with minimum purchase Encourage customers to place larger orders by offering free shipping on purchases over a certain amount. This can help you offset your Amazon shipping costs by increasing your average order value. Simple ### #7 Review packaging dimensions and weight Whether you use Fulfilled by Amazon, Amazon Easy Ship, or another Amazon service entirely, it’s important to keep on top of your packaging. **Here’s why:** - **Dimensional weight pricing:** Amazon, like many carriers, uses dimensional weight pricing. This means they charge based on either the actual weight or the package's volume, whichever is greater. Optimising packaging dimensions can directly lower costs. - **Storage costs:** Smaller packages take up less space in warehouses, potentially reducing storage fees for sellers using Fulfillment by Amazon (FBA). - **Compliance with Amazon's guidelines:** Amazon has specific packaging requirements, and adhering to these can prevent additional fees or shipping delays. **Starshipit tip:** Starshipit has a handy feature which lets you [auto-assign packages to your orders](https://support.starshipit.com/hc/en-us/articles/8753012178447-How-to-assign-packages-automatically-based-on-item-dimensions-Recommended-packaging). With Recommended Packaging, you can let Starshipit’s advanced algorithm automatically select the most efficient packaging for your orders by matching item dimensions with your configured packages. ### #8 Regularly audit your shipping invoices Regularly going through and auditing your shipping invoices can help you catch any discrepancies or overcharges from Amazon. When you focus on ensuring you’re being charged correctly, you can see significant savings over time. ### #9 Seller Fulfilled Prime (SFP) program Amazon’s Seller Fulfilled Prime program lets you deliver straight to Prime customers in the US directly from your warehouse, with one-day and two-day delivery at no additional charge for Prime customers. **The benefit?** Amazon explains that Prime customers are more likely to pick your products given the delivery speed improvements. It’s a somewhat rigorous process to get enrolled, however, and you’ll need to keep up with their requirements to stay in the program. ### #10 Take advantage of seasonal shipping discounts Many shipping carriers offer temporary rate reductions during [specific times of the year](https://starshipit.com/blog/peak-season.md), particularly around major holidays and peak shopping seasons. To maximise these opportunities, **make sure to:** - **Research and track discount periods:** Stay informed about when different carriers typically offer their seasonal promotions. You may need to speak to them! - **Time your promotions:** Coordinate your marketing campaigns and sales events to coincide with carrier discounts, allowing you to offer more competitive pricing or absorb shipping costs more easily. - **Diversify your carrier partnerships:** Work with [multiple carriers](https://starshipit.com/blog-content/multi-carrier-shipping-software.md) to take advantage of various seasonal offers and compare rates. ### #11 Invest in shipping insurance (wisely!) Evaluate whether you need shipping insurance on a case-by-case basis. For lower-value items, it may be more cost-effective to self-insure rather than purchasing insurance for every order that goes out the door. This means periodically setting aside your own money to cover any potential loss instead of investing in a 3rd party service. ### #12 Add margins to your shipping rates Adding margins to your shipping rates is a smart way to reduce shipping costs on Amazon and protect your profits. By slightly increasing the shipping price you charge customers, you can cover unexpected expenses or fluctuations in carrier rates. **Starshipit tip:** Use Starshipit's rules to automatically add a percentage or fixed amount to your base [shipping rates](https://starshipit.com/ecommerce-shipping-rates.md). You can set different margins for various product categories, shipping destinations, or order values, allowing you to fine-tune your pricing strategy and maximise profitability across all your Amazon sales. ### #13 Consider Amazon Multi-Channel Fulfillment Amazon Multi-Channel Fulfilment (MCF) is a complete fulfillment service provided by Amazon. Using MCF, you store your products in Amazon’s warehouse network, and have orders fulfilled from those warehouses, by Amazon. If you’re thinking this sounds like Fulfilled by Amazon, you’re not wrong. The difference is that with MCF, you’re not limited to selling solely on Amazon.com - you can use all your other sales channels ([Shopify](https://starshipit.com/partner/shopify-shipping-integration.md), [WooCommerce](https://starshipit.com/partner/woocommerce-shipping-plugin.md), [Etsy](https://starshipit.com/partner/etsy-shipping-app.md), etc.). **This option is particularly good for two user groups:** - Sellers who already use Amazon FBA and want to expand to other platforms with similar ease. - eCommerce businesses looking to leverage Amazon's established logistics network. ### #14 Research different carriers We’ve touched on a few fulfilment options in this guide, but one of the best tips we can offer if you want to reduce shipping costs on Amazon is researching your [own carriers](https://starshipit.com/integrations.md). **Here’s why:** - Ability to **negotiate rates directly** with carriers, instead of being susceptible to what Amazon offers you. - Flexibility to choose the **most cost-effective option** for each shipment. - Options for **specialised handling** or packaging requirements. - Ability to use multiple carriers to **optimise for different shipping scenarios** (including delays and peak periods). - Ability to offer more diverse shipping options to customers and easier to **adjust shipping strategies** as your business grows. **Starshipit tip:**** **The easiest way to manage multiple carriers is with a shipping automation solution. With Starshipit, you can simply plug your carriers into the platform, and then automatically assign your orders to your carriers, based on conditions you set up. Easy! ### #15 Leverage customer pickup options If you have a physical store, offering your customers ‘[pick-up in store](https://starshipit.com/ship-from-store.md)’ options for their orders can eliminate shipping costs. There’s also the added benefit of increased foot traffic in your physical store and the ability for customers to inspect items before taking possession. Starshipit tip: You’ll want to ensure that these pickup options are available in your checkout (this is where a shipping automation solution comes into play) and that your staff are up to speed with [pickup procedures](https://starshipit.com/blog-content/in-store-fulfilment.md). Oh, and it doesn’t hurt to set aside a dedicated pick-up area too. ### #16 Tips for managing your Amazon advertising costs This isn’t technically a tip for reducing your Amazon shipping costs, but it's worth pointing out! Amazon has several advertising solutions available for sellers, and if you use them, it’s in your best interest to optimise to keep a handle on costs. **Here are our top tips:** - **Budget:** set a budget for advertising and track your ROI to ensure you're getting a return on your ad spend. - **Monitor your keywords:** Remove keywords that aren’t performing well. - **Try external marketing: **Try organic marketing strategies such as social media marketing on Instagram or Facebook. ### #17 Negotiate with your carriers This is building off our earlier tip about using your own carriers – so if you missed that one, scroll back up! When you use your own carriers, you also gain the ability to [negotiate with them directly](https://starshipit.com/blog-content/how-to-reduce-shipping-cost.md). This isn’t as scary as it sounds – it just means that as your business grows, you can regularly check in with your carrier account manager and negotiate preferential rates as your order volume grows. This strategy helps prevent overpayment and can result in considerable long-term savings for you, particularly in peak seasons. ### #18 Implement an inventory management system As your business grows and order volume increases, an inventory management system can often seem like a good option. [But when](https://starshipit.com/blog-content/how-an-inventory-management-system-can-help-you-grow-your-business.md)? The right time to implement one is typically when manual tracking becomes error-prone or time-consuming, usually around 20-50 orders per day. A good system can help reduce shipping costs on Amazon by: - Preventing stockouts and overselling - Optimising stock levels to avoid long-term storage fees - Improving forecasting for more efficient restocking - Enabling better use of Amazon's fulfillment options - Streamlining multi-channel sales By providing real-time visibility into your inventory, these systems help you make informed decisions that can significantly cut shipping and storage costs on Amazon. If you’re looking for an inventory management solution, you may want to check out [Unleashed](https://starshipit.com/partner/unleashed.md), [Cin7](https://starshipit.com/partner/cin7-omni.md) or [Starshipit WMS](https://starshipit.com/warehouse-management.md). ### #19 Assign the cheapest carrier options Automatically selecting the most cost-effective shipping method for each order can lead to significant savings. By looking at factors like weight, destination, and delivery timeframe, you can ensure that each shipment uses the most economical carrier and service level. This approach not only reduces shipping costs but also helps maintain competitive pricing for your customers. **Starshipit tip:** Utilise Starshipit's rule-based shipping automation feature to set up conditional logic that [assigns the cheapest carrier option](https://support.starshipit.com/hc/en-us/articles/360001584895-Create-a-rule-based-on-cheapest-delivery-option) for each order, based on factors you set yourself, such as destination post code. ### #20 How to reduce shipping costs on Amazon with Starshipit Thinking of branching out and selling on Amazon? Already on Amazon and looking to reduce your overheads? Managing Amazon shipping costs doesn't have to be a headache. With Starshipit, you can **automate your fulfillment process** and watch your savings (and your business) grow. Starshipit’s features can do things like automatically **choosing the most cost-effective carrier** for each order, **consolidating ship**ments, and even **recommending the best packaging** to minimise dimensional weight charges. Plus, you can easily add custom shipping margins and [streamline returns](https://starshipit.com/branded-returns.md) with a self-service portal. Starshipit makes it easy to operate your shipping process in a way that works for your business. Use the sales channels and carriers you want alongside Amazon services like Amazon Marketplace and Amazon Easy Ship. - **Manage your shipping in one place:** Seamlessly fulfil orders from all your sales channels alongside your Amazon orders, from one dashboard. - **Pick the right carrier for each order:** Use the carriers you want alongside Amazon Easy Ship, including Australia Post, DHL Express, FedEx and more. ### Find out how much you could save with automation Use our [Cost Savings Calculator](https://starshipit.com/shipping-cost-calculator.md) to get a personalised estimate of how much time and money you could save by automating your shipping and fulfilment processes! Don’t wait – you could be saving thousands every year. **Ready to take control of your Amazon shipping costs?** Give Starshipit a try - it's free for 30 days. [See for yourself](https://starshipit.com/book-an-appointment.md) how much you can save on fulfillment and simplify your shipping operations. [Try Starshipit today](https://app.starshipit.com/Dashboard/SignUp.aspx)! ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-sell-and-ship-on-the-iconic-marketplace # Get started with shipping on The Iconic For growing Australian fashion retailers, it’s hard to beat The Iconic marketplace as a place to sell. But how do you handle shipping and fulfilment? Canonical URL: https://starshipit.com/blog-content/how-to-sell-and-ship-on-the-iconic-marketplace **Summary:**_ Get started with shipping on The Iconic by understanding marketplace SLAs, connecting order data and building a fulfilment workflow that meets dispatch requirements. The guide explains what happens when SLAs are missed and how automation can help fashion retailers ship marketplace orders accurately._ **Are you an Australian fashion retailer looking for a boost for your growing business? You may want to check out ****[The Iconic](https://www.theiconic.com.au/)****.** For Australian businesses on the up-and-up, you can't beat The Iconic marketplace as a place to sell, reach new customers and grow. With [over $1 billion in sales](https://www.afr.com/companies/retail/the-iconic-eyes-maiden-profit-in-2018-sales-to-reach-1b-in-three-years-20180502-h0zjdo) over the last three years, and daily sales numbers continuing to climb, the exposure rivals Amazon. But while selling on The Iconic is relatively straightforward, shipping is another story. In this article, we’re going to explain everything you need to know about [The Iconic](https://starshipit.com/partner/the-iconic.md), why you should sell through this marketplace and how to meet shipping and fulfilment demands that come along with selling on the iconic. ### What you'll learn - What is the Iconic? - Why should I sell on The Iconic? - The standard process for shipping orders on The Iconic - What happens if I fail to meet The Iconic SLAs? - How to meet The Iconic SLAs and improve the delivery experience - Link The Iconic with your eCommerce or inventory management platform - How ABA uses Starshipit with The Iconic ### What is the Iconic? Launched in 2011, The Iconic is an online retail marketplace based in Australia. Boasting over 60,000 products, including clothing, accessories footwear, beauty products and more, this marketplace is a stronglocal rival for Amazon. It also attracts over 12 million visitors every month. Like Amazon, The Iconic is what’s known as an online marketplace – an eCommerce website where hundreds of different third-party sellers sell through one centralised store, which is managed by the marketplace operator. ### Why should I sell on The Iconic? **Selling your products on The Iconic means gaining access to a high-traffic, Australia-based marketplace. **While The Iconic does take a small commission on each sale, there’s a lot to gain from the [increased exposure](https://starshipit.com/blog-content/how-to-grow-your-business-internationally.md). ### The standard process for shipping orders on The Iconic The Iconic marketplace is great for Australian retailers – but the standard process for [fulfilling orders](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) isn’t exactly easy. **Here’s what the usual process looks like:** 1. Receive an email ✉️ from The Iconic notifying you that you have a new order. 1. Add your order to the Seller Centre. 1. Book a courier 🚚 able to meet The Iconic’s required timeframes (SLAs – more on this below). 1. Fulfil the order. 1. Take the tracking number 🔢 from the courier portal and paste it into The Iconic. 1. Set the order status as “Ready to ship”. 1. Close the order in the Seller Centre 📫. 1. Deduct the inventory in your inventory or warehouse management system. This is a time-consuming and error-prone process at the best of times – not to mention being simply impossible during the busy holiday eCommerce period. ### What happens if I fail to meet The Iconic SLAs? Any order received by The Iconic needs to be fulfilled that same day. This is a condition of selling on The Iconic, or what’s known as a Service Level Agreement (SLA). It’s also how The Iconic keeps their own customers happy. If you’re unable to meet these SLAs, then your seller rating will start to decline and your products will stop showing up in searches – but don’t worry, that’s where we come in. ### How to meet The Iconic SLAs and improve the delivery experience If you’re an approved seller on The Iconic, you can use Starshipit’s automated shipping and fulfilment platform. Simply plug The Iconic into your eCommerce or inventory management [platform of choice](https://starshipit.com/integrations.md) (link this to Starshipit) and our technology will do the rest – including integrating with your couriers. **Here’s how selling works on The Iconic with Starshipit:** 1. Customer places an order on The Iconic. 1. The order is automatically sent to your platform of choice (For example, Shopify, CIn7 or WooCommerce). 1. Starshipit automatically: 1. Imports the order from your platform. 1. Assigns the right courier (To meet your timeframe requirements). 1. Sends out tracking notifications to customers. 1. Writes back tracking information and order updates to your platform. #### Why use a shipping solution? [Automated shipping and fulfilment platforms](https://starshipit.com/fulfilment-automation.md) save you time and money on every order. You can automatically print shipping labels, autocorrect invalid addresses, easily manage returns and keep your customers in the loop with branded tracking and shipping notifications. #### Use the Starshipit rules engine to automatically sort orders from The Iconic **Shipping and fulfilment platforms allow you to get back hours every week by automating common shipping tasks.** One example of this is Starshipit’s [rules engine](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md), which enables you to automate the dispatch process, auto-assign orders to couriers and set delivery options. Because The Iconic has such tight SLAs around delivery timeframes, you could create rules which assign all orders coming from The Iconic to the couriers you know will be able to meet those timeframes. #### Starshipit: A central shipping dashboard for your omni-channel strategy Do you sell across multiple sales channels/use an omni-channel sales approach? When you’re selling on your website and a marketplace like The Iconic, it can be difficult to keep track of your shipping. It gets even harder when adding multiple couriers to the mix. **Starshipit solves this by acting as the central hub for your shipping.** Starshipit integrates with your marketplaces and eCommerce platforms, as well asyour various couriers. The best part is you can manage it all from one, easy-to-use dashboard. ### How does The Iconic international shipping work? Shipping overseas is the best way to grow your business. **When you use Starshipit to manage your ****[international shipping](https://starshipit.com/blog-content/how-to-grow-your-business-internationally.md)**** from The Iconic, you can automate the difficult parts of sending orders to customers in other countries.** Starshipit integrates with your couriers and handles the paperwork (including customs documentation). ### Link The Iconic with your eCommerce or inventory management platform How you connect your [eCommerce platform or inventory management system](https://starshipit.com/integrations.md) with The Iconic Marketplace depends on the platform you're using. For example, Cin7 integrates directly with The Iconic. With Shopify, you'll need to use an API integrator/plugin, such as Adeptia Connect or Omnivore. Luckily, we have shipping experts on hand to help you every step of the way. ### Case study: How one Australian wholesaler uses Starshipit with The Iconic **Australian Brands Alliance sells orders exclusively through their own website and The Iconic.** Once a customer places an order on The Iconic, the order moves through to [Cin7](https://starshipit.com/cin7-omni.md) and then into Starshipit, where smart rules automatically assign a courier. Starshipit then writes back the relevant data to Cin7, and generates the shipping documentation – like picking slips and shipping labels. This combination of smart automation software allows Australian Brands Alliance to meet The Iconic’s SLAs around delivery timeframes. If you would like to try Starshipit for yourself, sign up for a free 30-day trial. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-set-up-an-online-store-start-shipping-in-24-hours-or-thereabouts # Guide: Launch your store and start shipping in 24 hours Managing fulfilment and sorting out your couriers are the trickiest parts of the puzzle. Here's how to launch your store and start shipping with Starshipit. Canonical URL: https://starshipit.com/blog-content/how-to-set-up-an-online-store-start-shipping-in-24-hours-or-thereabouts **Summary:**_ Guide: Launch your store and start shipping in 24 hours is a practical reference for comparing options and deciding what to improve next. Use it to narrow the checks, tools or workflow changes that match your store size, team capacity and shipping operation._ In this weird economic climate, you might be thinking about moving your business online or adding an online option to your bricks and mortar store. **If you're already got a website, it’s actually remarkably easy to start shipping products to your customers, even if you don’t have access to a fulfilment warehouse.** ### Here's all you need to know ### 1. Set up your couriers Unless you’re planning on hyper-personalised (contact-less, of course) home delivery, you can’t run an eCommerce business without signing up to a courier or two (or more). In the early days it might be easy enough to pop down to your local post office to drop off your parcels, but as your online store gets bigger (or while you’re in COVID-19 related lockdown) that just might not be possible). We’ve got to be honest: setting up your couriers is the longest part of the process. However, there are some plug-and-play options out there like Fastway and Australia Post so depending on who you go with, it could be pretty quick.If you have no idea where to start, ask someone who knows (see the next step). ### 2. Automate your fulfilment processes to make life easier Unless you want to stay up until 3 every morning packing parcels, handwriting addresses onto the front of them and hand-delivering them to your customers yourself, you need to think about [fulfilment automation](https://starshipit.com/fulfilment-automation.md). **Automated fulfilment software like ****[Starshipit](http://www.starshipit.com/)**** lets you bulk-print shipping labels, packing slips and manifests at the click of the button, saving you loads of time and money and giving you more time to focus on running and growing your business.** If customers have entered invalid address details during checkout, Starshipit will auto-correct them. If you’re shipping internationally, you can automatically print and submit all customs documentation depending on the part of the world you’re shipping to. Starshipit automatically assigns orders to certain couriers depending on rules you’ve set, and because the system integrates directly with the couriers’, they’ll automatically place an order with the couriers too. If you’re stuck with the couriers step above, Starshipit makes it easy to connect with domestic and international couriers so you don’t have to start from scratch. Our team has great relationships with some of the best carriers all around the world, which means we can help you get great shipping rates too – and we don’t clip the ticket. And if you get stuck, we have an expert customer support team that offers free onboarding and support, plus a well-stocked [online support centre](https://support.starshipit.com/hc/en-us?_ga=2.158081146.1305450076.1586809974-1450753406.1581298084). ### 3. Print shipping labels & documentation **If you’re expecting to ship out a lot of orders, investing in a high-quality thermal printer is highly recommended.** Your standard inkjet printer will work, but you’ll go through ink cartridges or printing ribbons like they’re going out of fashion, and will cost you truckloads in the process. An inkjet printer is also problematic when it comes to bad weather, because if it rains, your shipping labels could smudge. A thermal printer uses heat to print images on special thermal paper. The paper costs slightly more than standard paper but it’s faster and more cost-effective overall, and won’t bleed if the parcel gets wet. [Starshipit](https://starshipit.com/home.md) is optimised for thermal printing, which is very handy because for every order you get, you’ll need to print a shipping label and packing slip, plus any relevant customs documentation and manifests for your couriers. This all adds up to a heckava lot of printing so it pays to start how you intend on carrying on. ### 4. Provide delivery options at checkout **Delivery options are important because it gives a customer control over their parcel's destiny and increases conversion in the process.** For example, if a customer wants to buy a dress and they only have one shipping option (two days), they may decide to shop with someone else that offers next-day, same-day, three-hour, Saturday delivery, twilight delivery, or the standard two-day option. All of these additional options give the customer greater transparency over their delivery, and satisfy their need for speed. If a customer knows they're not usually at home during the week, they can select a delivery option that works with their availability. While no one likes to wait, no one likes missing their delivery and dealing with the inconvenience of visiting the post office during working hours or organising a re-delivery either. ### 5. Keep your customers in the loop Once their orders have been dispatched, your customers appreciate regular updates on their status. In fact, customers are increasingly demanding greater visibility. CommBank reported in its [November 2019 Retail Insights Survey](https://www.commbank.com.au/content/dam/commbank-assets/business/industries/2019-11/retail-insights_edition-9.pdf) that 80% of customers want updates sent on delivery status and location, but only 32% of retailers offer it. **Branded tracking landing pages** keep customers updated at every stage of the delivery process, sending customers back to your website, not the courier's. This way, you can keep your brand front of mind, rather than just the product that your customer has purchased. Starshipit lets you create branded tracking pages featuring your logo, imagery, brand colours, tone of voice and links to your social channels, plus visual progress indicators that tell your customers where their order is. Notifications during delivery also keep customers engaged and informed. Starshipit lets businesses send **automated SMS and email notifications** on label print, at pick-up, when in transit, when out for delivery, and when delivered, reducing "Where's my parcel?" enquiries and helping meet expectations around delivery timeframes. - [Branded tracking pages](https://starshipit.com/branded-tracking-page.md) - [Shipping notifications](https://starshipit.com/shipping-notifications.md) ### Start your online business adventure today with Starshipit Launching an online store during this economic climate might seem daunting, but if you do it now you’ll hit the ground running if further restrictions come into play. If you’ve only ever sold instore, going online will also expand your horizons as more customers will enjoy greater access to your products, 24/7, wherever they happen to be. Managing fulfilment and sorting out your couriers are the trickiest parts of the puzzle. For an award-winning product and world-class support and onboarding to help you every step of the way, you can’t go past Starshipit. S[ign up for a free 30-day trial today](https://starshipit.com/free-trial.md) and start shipping your orders tomorrow. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-set-up-live-shipping-rates-at-checkout # How to set up live shipping rates at checkout Offering a range of shipping options at checkout for your online store not only increases cart conversion but also increases repeat purchases. Canonical URL: https://starshipit.com/blog-content/how-to-set-up-live-shipping-rates-at-checkout **Summary:**_ Live shipping rates at checkout show customers delivery prices based on the order, destination and available carrier services. Set them up with accurate product data, courier connections and fallback rules so shoppers see realistic options before they buy at checkout._ Offering a range of shipping options at checkout for your online store not only increases cart conversion it can also increase repeat purchases and improve customer experience. There are different options for rates at checkout, and deciding which is best for you as a retailer might take a bit of experimentation and looking at the data available in your online store to see what helps to increase cart conversion. Its also important to listen to what your customers want, for example if you sell gift hampers offering a same day or next day service will likely appeal to your customer base, the same can be said for retailers selling alcohol. In other examples customer may be happy to wait a little longer for their items and select a standard delivery option at checkout which is likely the cheapest. ### What's the difference between live rates, table rates and flat rates? #### Live rates Live rates are the contracted rates that you have negotiated with your courier, which are pushed to your checkout via an API. For most eCommerce platforms, live rates are based on the total order weight and the destination. If you are using fulfilment automation, like Starshipit, you can integrate your courier account into Starshipit, this will allow you to display your negotiated rates at checkout. #### Flat rates Flat rates are most common amongst Starshipit customers. Merchants can determine a set price for shipping and are able to set this up in their eCommerce platform. For example, you may have a flat rate of $10 for Standard Shipping, $15 for Express, and $30 for International, regardless of what the customer has purchased/where they are in the world. ### Will offering differing shipping rates at checkout increase my cart conversion rates? Customers’ delivery expectations have never been so high, leading eCommerce retailers such as Amazon and The Iconic have set the bar high with free same or next day delivery. In order to remain competitive its important to offer your customers a choice of delivery options at checkout. This can be facilitated by adopting a multi courier shipping strategy. Statista reported high shipping costs accounted for [63%](https://www.statista.com/statistics/379508/primary-reason-for-digital-shoppers-to-abandon-carts/?_ga=2.267885774.135640672.1655663649-1538484001.1646615388) of cart abandonment rates in 2018. But don’t underestimate the power of choice, it is clear that paying more for a quality delivery experience is not for everyone but by giving your customers a choice, you put the ball into their court and this may be the reason they choose to purchase from you over a competitor. ### How can retailers offer free shipping? Generally to offer free shipping retailers absorb shipping costs into the overall cost of the products that are for sale. A retailer might have to foot the bill for part of it, but in reality, a customer pays for a lot, if not all. In order to remain competitive and profitable, though, it’s essential that you don’t take on the majority of the cost of shipping. Here are some ways to offer free shipping in a way that drives profitability: 1. Increase your product price to include delivery 🚚. For example, a dress might cost $15 + $5 shipping, or $20 including shipping. 1. Offer free shipping when a customer spends a minimum spend 💰. The cost of shipping is more efficient if an order includes multiple products so if a customer is close to that limit, they’ll be more likely to buy something else so they can qualify for free shipping. 1. Sell bundles 👕+👟. For example, if you sell fitness gear you could group a range of similar or complementary products together which will save on shipping and get more products into your customers’ homes. 1. Offer limited-time 🕐 promotions, like ‘buy 2 or more and get free shipping. 1. Clear your shelves of the old stock by using a 🆓 free shipping promotion. 1. Increase your customer lifetime value (LTV) by implementing a loyalty scheme ⭐ to keep customers engaged. Some retailers will be happy to cover shipping for a first purchase if they know they’ll see that customer in the future. ### How to calculate live rates at checkout with Starshipit Shipping and Fulfilment platforms like Starshipit, work as a central dashboard that integrates with any courier account. Starshipit would push your contract rates to your eCommerce platforms checkout using an API. Your customer's order information, destination and order weight, will be sent to your courier via API. Your courier will then return a rate to show at checkout. #### Add a margin to the live rates that display at checkout You can add custom margins. For example, to indicate the dollar amount, or percentage of the shipping quote. If you're wanting to discount the rate, you can add a negative margin. ### Deliver better shipping experiences Starshipit’s plug and play solution integrates with your eCommerce, inventory management software, and over 40 couriers. Whether it’s dispatch, checkout, or post-purchase customer engagement, Starshipit’s feature-set automates every step of the fulfilment process. [Book a call](https://starshipit.com/book-an-appointment.md) with our Success Team to help you ship the smart way, so you can grow faster. Start your [free 30-day trial](https://starshipit.com/free-trial.md) (no credit card required). ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-set-up-shipping-for-your-ecommerce-store # How to set up shipping for your eCommerce store Building an online store? To be prepared you need to think about the last mile first. Thankfully, this has never been easier thanks to new tools. Canonical URL: https://starshipit.com/blog-content/how-to-set-up-shipping-for-your-ecommerce-store **Summary:**_ Set up shipping for an eCommerce store by planning fulfilment, choosing couriers, printing labels, selecting printers, setting delivery options and deciding how tracking will be shared. Thinking through the last mile before launch helps keep costs, customer promises and dispatch work under control._ Building an online store? To be prepared you need to think about the last mile first. Thanks to the ease and accessibility of eCommerce platforms, setting up an online store has never been easier. But there’s so much **more to running a successful online business than having an awesome product** and a great-looking website. ### What do I need to do as an online retailer to automate my shipping and fulfilment? #### 1. Create an order fulfilment plan Before a customer places an order, you need to know how they’re going to receive it. When setting up your fulfilment process, you have a few options: - Manually manage fulfilment yourself (this might work while you’re small but as you scale it will become untenable) - Integrate with each courier platform you use (this can be clunky if you need to use different computers, monitors and printers for each courier company) - Integrate with a fulfilment automation platform (this integrates all of your couriers into one system, and makes it really easy to print all of your shipping labels and documentation) #### 2. Develop your delivery experience strategy It’s important that you choose your couriers carefully, based on the services you want to offer your customers. For example, are you going to be shipping domestically and internationally? One courier might do both, but it might be more efficient and affordable if you sign up with one for domestic shipping and another for international. #### Who's your target audience? Consider your **target audience and what they will be looking for in their delivery experience** too. For example, same-day delivery for metro areas works well for fashion businesses (get those shoes delivered in time for the weekend!). If you sell high-value items, you might need a ‘signature required’ delivery option. #### 3. Choose your couriers Once you’ve determined the delivery experience you want to provide, it’s time to find the couriers that will make it happen. Select a few, compare rates and service offerings, and find out if you can arrange regular collections from your warehouse or if you need to drop off parcels to the post office or a collection point. Some retailers are daunted by couriers so might decide that a shipping aggregator is the best way to get the cheapest rates. In actual fact, i**f you deal with the courier companies directly you’ll be more likely to get a better rate than the aggregators can offer because you can negotiate directly** (and the aggregator can’t add a margin on top). > [Starshipit is an enabler, not an aggregator](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md), which means we connect businesses to the couriers directly so they have total control over their shipping. We have excellent relationships with leading domestic and international couriers, so we can help businesses of every shape and size negotiate the best rates with them directly, instead of being served up rates that aggregators clip the ticket on. #### 4. Print shipping labels Printing shipping labels is one part of the fulfilment process that is often overlooked, even though it’s arguably the most important – and the most time-consuming. In the early days it might be sustainable to hand-write addresses onto the front of courier bags or print labels off one by one on your standard ink jet printer, but it’s easy to make mistakes and as your volume increases it’s just not sustainable long-term. #### Taking advantage of fulfilment software for printing Fulfilment automation software like Starshipit looks after everything printing-related for you. **Print shipping labels and packing slips at the click of a button, one or a few at a time or all at once**. Printing manifests for couriers and customs documentation for international orders is easy too. You can even autocorrect invalid addresses before you print the labels, so even if your customer input the wrong details their parcel will still get to the right place. Don’t forget all the stationary and packaging supplies you’re going to need too. Labels, label supplies, printers, packaging, boxes, padding for protection … make sure you have enough supplies on hand so when your next influx of orders comes through, you’re prepared. #### 5. Choose the right printer Because you’ll be doing a lot of printing, it’s important that you think about the best printer too. An **inkjet printer goes through a lot of ink so the more orders you send out the more ink cartridges you’ll have to buy**. If it rains the ink could run too, making it virtually impossible for the courier driver to know where they’re supposed to deliver your parcel. A t**hermal printer uses heat to print images onto special thermal paper**. The paper costs slightly more than standard paper but it doesn’t use ink, it’s much faster to print onto, and it won’t run if it gets wet so it’s much more cost-effective and efficient overall. We recommend the Zebra GK420d, SATO WS4 and DYMO LabelWriter 4XL. #### Set up your online business like you really mean it Keen to give Starshipit a go for yourself? Sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) today (no credit card details needed). Our team of expert sales and support specialists is ready to help you get the most out of Starshipit’s features. ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-ship-jewellery-internationally # How to ship jewellery internationally: Cost, carriers and packaging Learn how to ship jewellery internationally with our expert guide covering packaging, customs duties, carrier options, and tips to streamline your shipping process while reducing costs. Canonical URL: https://starshipit.com/blog-content/how-to-ship-jewellery-internationally **Summary:**_ Jewellery can be shipped internationally when packaging, customs descriptions and courier service match the item type and value. Check destination rules, declare goods correctly and use tracked services to reduce loss, damage, insurance issues and preventable customer queries on valuable parcels._ When it comes to [shipping jewellery](https://starshipit.com/shipping-fashion-accessories.md) internationally, **there’s no room for error**. It’s not just about making sure your valuable pieces arrive in one piece – you also have to deal with customs regulations, [shipping costs](https://starshipit.com/shipping-costs.md), and **tricky rules around precious metals and stones**. Every country has its own set of restrictions, so knowing the rules is just as important as picking the right packaging or carrier. In this guide, we’ve got everything you need to [ship jewellery](https://www.shopify.com/nz/blog/how-to-ship-jewelry) across borders without a hitch. From **selecting the best carriers **and** protective packaging** to mastering the **regulations** for shipping luxury items, we’ll help you avoid common pitfalls, streamline your process, and [save on shipping costs](https://starshipit.com/blog-content/international-shipping-costs.md). Ready to ship your jewellery internationally **without the stress**? Let’s get started! ### How much does it cost to ship jewellery internationally? Shipping jewellery internationally can be a bit of a balancing act – between packaging, insurance, and navigating customs, **costs can add up quickly**. But knowing what to expect can help you stay ahead. **Here’s what to keep in mind:** ### Customs duties and taxes Different countries have their own duties and taxes on imported jewellery, and these can **vary depending on the value of the items** and **where they’re being shipped**. For example, precious metals like gold and silver often attract higher duties and have strict regulations. It’s crucial to calculate these costs ahead of time to avoid surprises for both you and your customers. One key element in managing customs smoothly is ensuring that each item is classified correctly using the appropriate [HS (Harmonized System) code](https://starshipit.com/blog-content/what-is-hs-code.md). **HS codes are internationally recognised and are used to classify traded products.** Providing the right HS code for your jewellery helps customs authorities determine the correct duties and taxes, and reduces the risk of shipment delays or fines for incorrect classification. Offering **Delivery Dury Paid (DDP) options**, where you handle the customs fees upfront, can also help avoid delays and unhappy customers when the parcel arrives. ### Insurance considerations and courier services Jewellery is high-value, so **insurance is a must**. Make sure to insure your items for their full value in case they’re lost or damaged in transit. Most carriers offer insurance, but double-check the limits – for instance, [USPS](https://www.usps.com/ship/insurance-extra-services.htm) insures up to $50,000, while [FedEx](https://www.fedex.com/en-us/shipping/high-value-jewelry-declared-value-form.html) can go up to $100,000 with their _‘High-value Jewelry Shipping Program’._ ### Packaging options When it comes to packaging, it’s not just about keeping your items safe – it’s about keeping costs low too. Smaller boxes and lightweight materials like air pillows or biodegradable packing peanuts can help reduce dimensional weight charges. And don’t forget, **efficient packaging is key to keeping costs down**. Read more about packaging considerations below! ### Automating customs documentation One of the biggest headaches with [international shipping](https://starshipit.com/international-shipping.md) is **getting the customs paperwork right**. Mess this up, and your jewellery could get stuck at the border or worse – sent back. **Automating your customs documentation is a game-changer.** **Starshipit Tip:** Tools like Starshipit make it easy by **automatically assigning the correct customs documentation** for certain carriers based on rules you set up, and **supporting both DDP and DDU**, so your packages sail through border checks smoothly. Did you know global fashion retailer **MESHKI** automates their DDP and DDU by using Starshipit? **Find out how in ****[this case study](https://starshipit.com/case-study/meshki.md)****.** > _“We rely heavily on the automation side of Starshipit. We take all our shipping methods from Shopify and route these through different carrier services within Starshipit. We then use rules to define PR (parcel receipt) on each order, for DDU or DDP clearances. We use that same methodology across all our international markets”,_ **Damien Park-Nielson, Head of Operations at MESHKI** ### Carrier options for shipping jewellery internationally When it comes to shipping valuable items like jewellery, choosing the right carrier is crucial. **Not all shipping services are equipped to handle high-value items**, and many have [specific policies regarding precious metals](https://help.nzcouriers.co.nz/regulations-requirements-paperwork/dangerous-goods-policy-intl), gemstones, and luxury goods. Research different shipping services, noting any restrictions or banned items – **some carriers may have limits on the value of jewellery** they’ll accept or might even **prohibit certain materials altogether**. Also make sure to **opt for signature upon delivery** with the carrier you’re using to ship your items – this will ensure that someone is available to receive the package, i**nstead of leaving it unattended and at risk.** Let’s explore the options available for international jewellery deliveries. ### How to ship jewellery internationally with DHL [DHL](https://starshipit.com/partner/dhl-ecommerce.md) is a trusted global carrier with extensive experience in shipping valuable items like jewellery. **With a variety of services designed for international shipping**, DHL can help you ensure your jewellery reaches the customer’s destination safely and on time. When [shipping jewellery internationally with DHL](https://www.dhl.com/discover/en-lk/e-commerce-advice/e-commerce-sector-guides/shipping-jewellery-and-luxury-watches), here are a few key things to keep in mind: - **Customs requirements**: DHL expects you to fully comply with all customs regulations for the destination country. This includes **correctly declaring the value of your jewellery** and **providing any necessary certificates**, such as proof of origin for precious metals or stones. - **Insurance and documentation**: When shipping high-value jewellery, it’s essential to declare the correct value to ensure its covered by DHL’s insurance options. Be aware that **some destinations may require additional documentation**, like a valuation certificate or a customs declaration form. DHL’s **Extended Liability Insurance** provides additional coverage for high-value items like jewellery, offering peace of mind in case of loss or damage during transit. - **Packaging guidelines**: Securely pack your jewellery in line with DHL’s recommendations. This includes using sturdy, protective packaging to avoid damage during transit and ensuring that the outer **packaging doesn’t reveal the valuable nature of the items** inside. - **DHL Express Worldwide** – A reliable and fast option for shipping jewellery internationally, with delivery times between 1-3 business days depending on the destination. By leveraging DHL’s specialised services, you can rest assured knowing that your jewellery shipments are handled with care, meet all legal requirements, and arrive on time! ### How to ship jewellery internationally with USPS [USPS](https://starshipit.com/partner/usps.md) is a popular and cost-effective option for shipping jewellery both domestically and internationally. While it may not offer the same level of specialised services as premium carriers, it’s **a great option for smaller businesses** looking to ship jewellery on a tighter budget. When shipping internationally with USPS, here’s what you need to keep in mind: - **Customs requirements:** Make sure your customs declarations are accurate, including the **correct HS codes** and item descriptions. This helps avoid delays or unexpected costs at the border. - **Insurance options:** USPS offers insurance for most international shipments, but the **amount of coverage will depend on the specific service** you choose. For higher value items, consider purchasing additional insurance to ensure your shipment is fully protected. - **Packaging guidelines:** USPS recommends using small, durable boxes or padded envelopes with plenty of cushioning. For added protection, especially for higher-value pieces, **double-boxing is a great way to prevent damage** during transit. ** Here are some key USPS shipping options:** - **USPS First-Class Package international** – A budget-friendly option for shipping jewellery weighing less than 4 lbs. It’s cost-effective but offers fewer features like tracking or insurance. - **USPS Priority Mail International** - Includes faster delivery times, tracking, and insurance coverage (up to $100 for loss or damage), making it a good choice for mid-range jewellery. - **USPS Priority Mail Express International **– The fastest USPS option, offering delivery in 3-5 business days, with tracking and up to $100 of insurance included. You can purchase additional coverage if needed. While USPS is a more affordable choice, it’s best suited for shipping smaller, lightweight jewellery pieces rather than high-value items. ### How to ship jewellery internationally with FedEx [FedEx](https://starshipit.com/partner/fedex-shipping.md) is another reliable global shipping provider, known for handling high-value shipments like jewellery with care and **offering robust tracking, insurance, and a variety of shipping speeds**. Here’s what you need to know when shipping jewellery with FedEx: - **Customs requirements:** Like other international carriers, FedEx requires you to fill out the necessary customs forms and provide accurate HS codes for jewellery items, along with details of the materials (such as precious metals or stones). This ensures smooth clearance through customs. - **Insurance options:** FedEx offers its **Declared Value Advantage Program/ **[**High-value Jewelry Shipping Program**](https://www.fedex.com/en-us/shipping/high-value-jewelry-declared-value-form.html), which allows you to ship high-value items like jewellery with coverage of up to $100,000 for domestic deliveries and up to $25,000 for certain international destinations. This will give you peace of mind when shipping luxury jewellery across borders. - **Packaging guidelines:** FedEx advises using sturdy, protective packaging for jewellery. Small, durable boxes with internal padding or bubble wrap are recommended to protect items from damage during transit. The key FedEx shipping options for jewellery include: - **FedEx International Priority** – This service offers fast delivery within 1-3 business days to more than 220 countries and territories, along with package tracking and insurance. - **FedEx International Economy **– A more cost-effective option, with delivery in 2-5 business days. This service also includes tracking and insurance, making it ideal for shipments that are less time-sensitive but still valuable. FedEx is an **ideal option for retailers shipping high-value jewellery** internationally, offering comprehensive coverage and flexible delivery speeds to meet the needs of customers around the world. ### How to pack jewellery for shipping internationally When it comes to packing jewellery for [international shipping](https://starshipit.com/international-shipping.md), protecting those delicate pieces is key. From sparkling earrings to luxury watches, you want to **ensure everything arrives in perfect condition** – no scratches, no tangles, no worries. Here’s how to [package your jewellery](https://www.eurosender.com/en/pack-ship/jewellery) like a pro: - **Step 1: Wrap each piece individually** – Start by wrapping each piece of jewellery in tissue paper or soft cloth to prevent scratches or damage during transit. For smaller items like rings or earrings, consider placing them in individual plastic bags to keep everything secure and easy to find. - **Step 2: Use branded packaging** – [Elevate the unboxing experience](https://www.nz.betterpackaging.com/collections/custom-packaging) by adding a touch of your brand. Small velvet pouches, decorative boxes, or even custom-branded tissue paper can add a personal touch. Plus, it’s an extra layer of protection for your items. - **Step 3: Protect with cushioning** – Place your wrapped items in a sturdy box, and don’t forget to add padding! Bubble wrap, foam inserts, or biodegradable packing peanuts can provide a light-weight buffer to keep your pieces safe. Make sure the jewellery doesn’t shift around inside the box. - **Step 4: Choose a discreet outer box **– Jewellery is valuable, so keep it low-key with a plain, sturdy outer box or padded envelope. Avoid labels or markings that might hint at what’s inside to minimise the risk of theft by [‘porch pirates’](https://www.adt.com/resources/porch-pirates) during transit. With these steps, your jewellery will be packed securely and ready to travel across borders in style. **Starshipit tip:** Starshipit’s [Recommended Packaging feature](https://www.youtube.com/watch?v=IaCbkQUnwQk) uses **machine learning to determine the best packaging** based on pre-set options for each product type. This will ensure you always use the **most cost-efficient packaging without compromising protection**. It’s a simple way to save on packaging costs while keeping things secure. ### How to ship jewellery internationally by type Different types of jewellery come with their own specific shipping challenges, from the high value of gold to the delicate nature of luxury watches. Regardless of the type, **it’s always wise to opt for signature on delivery and full tracking** to ensure peace of mind for both you and your customer. This added layer of security can prevent packages from being left unattended and **helps avoid any disputes over delivery**. Let’s break down how to handle shipping for specific types of jewellery. ### How to ship gold jewellery internationally Shipping gold jewellery comes with some unique challenges due to its high value and the specific **customs regulations around shipping precious metals**. Countries often impose heavy duties and taxes on gold imports, making it critical to get the paperwork and packaging just right. **Here are some special considerations to keep in mind when shipping gold jewellery:** - **Research country-specific restrictions** – Some countries have strict limitations on the amount of gold that can be imported without special permits. Understanding these regulations beforehand can **prevent unexpected charges or confiscation** at customs. - **Tax considerations **– With Gold being considered a precious metal, depending on its purity (e.g., 18k, 22k, etc.), it may attract different rates of customs duties. Understanding how the country of import taxes gold based on purity and value is crucial. Be sure to **declare the correct value and purity** to avoid complications at customs. - **Partner with high-value item carriers** – Carriers like FedEx and DHL offer **specific services for high-value items,** which include special handling, more comprehensive tracking, and insurance tailored to items like gold jewellery. It’s worth consulting with these carriers to find out if they have specialised shipping solutions for precious metals. ### How to ship watches internationally Watches, especially luxury or mechanical ones, are not just high in value – they can be fragile and require precise handling. Here’s how you can ensure safe shipping for both everyday timepieces and high-end watches. **Check battery regulations** – If you're shipping a smartwatch, check for any [regulations around transporting lithium-ion batteries](https://starshipit.com/blog-content/shipping-lithium-batteries.md). Many countries have restrictions on the number of batteries that can be shipped or require specific packaging to prevent short-circuiting during transit. **Water-resistant packaging for watches **– Since some luxury watches are water-resistant or waterproof, moisture exposure during transit can affect their warranty or condition. **Consider using desiccants (silica gel packets) inside the packaging** to protect against humidity or water damage, especially if you’re shipping to tropical or coastal regions. **Customs and import duties** – Customs duties on watches can vary depending on the materials used (stainless steel vs. precious metals like gold). Be sure to **research the exact duty rate for watches based on their material** and value before shipping to different countries. ### Next steps for shipping jewellery internationally Shipping jewellery internationally doesn’t have to be a complicated process, **but it does require attention to detail,** from choosing the right carrier to understanding customs regulations. By following the steps outlined in this guide, you’ll be well on your way to offering seamless, secure, and cost-effective shipping to your customers around the globe. But why stop there? With Starshipit, you can simplify your shipping process even further. Discover how our app helps brands around the globe to[ ](https://starshipit.com/shipping-fashion-accessories.md)**[ship fashion and accessories](https://starshipit.com/shipping-fashion-accessories.md)**** without a hitch.** [**Start your 30-day free trial**](https://app.starshipit.com/Dashboard/SignUp.aspx) to automate your shipping workflows, [manage multiple carriers](https://starshipit.com/multi-carrier-shipping.md), and **streamline your customs documentation**, ensuring your jewellery reaches its destination quickly and safely. Plus, with features like r**eal-time rate comparisons, bulk label printing and automated customs forms**, you’ll be saving time and money on every shipment. If you’re in the fashion and accessories space, don’t miss our eBook, **Loyalty x Logistics: Shipping strategies for brands in Fashion & Accessories**. It’ll guide you through how to master shipping while building stronger customer loyalty, so you can keep your customers coming back for more! - [Download your copy](https://info.starshipit.com/fashion-loyalty-ebook) ## Ready to start automating? ## https://starshipit.com/blog-content/how-to-ship-perfume-internationally # How to ship perfume internationally – Including carrier guides (FedEx, DHL and more) Perfume can be restricted because many fragrances contain flammable alcohol. Learn what to check before shipping perfume internationally, including carriers, packaging and documentation. Canonical URL: https://starshipit.com/blog-content/how-to-ship-perfume-internationally **Summary:**_ To ship perfume internationally, confirm whether the courier and destination allow the product, because many perfumes contain flammable alcohol. Use approved packaging, correct labels and customs documentation, then set checkout expectations around carrier restrictions and delivery times for every shipment._ Shipping perfume internationally is a growing business. Sure, there’s still a charm to trying fancy fragrances in high-end stores, but once people find a favourite, they’ll usually want to get their hands on it as quickly and reliably as possible. A [report from Statista](https://www.statista.com/topics/10892/fragrance-e-commerce/#topicOverview) found that nearly 780 million shoppers are buying their signature scents on eCommerce platforms. In this $3 billion market for fragrances, 25% of perfume and cologne sales are made online. If your business sells fragrances to a range of markets, you might be wondering [how to ship perfume internationally](https://starshipit.com/international-shipping.md) while abiding by the range of customs rules and regulations. If you’re looking to learn about courier guidelines and packaging best practices, we’ve got you covered. **Quick answer:** you may be able to ship perfume internationally, but only if the product is accepted by the carrier and destination country and is packed, labelled and documented under the relevant dangerous goods rules. Always check the current carrier requirements before enabling checkout for a market. ### Understanding international shipping regulations for perfume The most important international shipping regulation to keep in mind when shipping perfume is that [it counts as a dangerous good](https://starshipit.com/blog-content/transporting-dangerous-goods-australia.md). While perfumes and colognes are made up of a range of different ingredients, the alcohol content makes them flammable and therefore subject to strict regulations when shipping internationally. Specifically, perfumes and colognes are Class 3 Dangerous Goods which will impact everything from packaging requirements, courier availability and customs rules at each destination. It’s important to be aware of the destination regulations for all the countries you currently ship to and to review the rules each time you open up to a new market as well. Having packages held up or rejected due to customs issues is a real risk for companies and could mean missing out on that lucrative international market for fragrances. ### Before you ship perfume internationally - Confirm product classification. - Check alcohol content and flash point details. - Review destination rules before enabling checkout. - Confirm carrier acceptance for the service used. - Prepare dangerous goods paperwork where required. - Use leak-proof packaging that protects glass bottles. - Set clear customer delivery expectations. ## Automate the checks around restricted products **Starshipit tip** With our software you can [set up automation rules](https://starshipit.com/fulfilment-automation.md) that automatically assign dangerous goods orders to the couriers that are able to transport them. This means you can rest assured knowing your perfume products will be handled with care by the carriers able to transport them – and you’re keeping things above board! ### How to package perfume for shipping overseas Perfume’s status as a dangerous good means you need to take extra care with its packaging. On top of that, fragrances are often a luxury purchase that relies on good branding, so any damage to the bottle or box could impact customer satisfaction. Shipping internationally is already a challenge when it comes to putting an order together, so here are some tips for [how to package perfume](https://starshipit.com/blog-content/how-to-package-and-send-your-orders.md) when shipping overseas: ### 1. Have the right packaging materials If a fragile perfume bottle breaks during shipping, it’s not just your order that could be compromised. Remember these international orders are travelling thousands of kilometres and could be handled by people and conveyor belts, as they’re moved from van to plane to truck to container. A fragile sticker is a warning, but it won’t actually offer any protection. **There are a few options for packing around the bottle including:** - Bubble wrap - Packing peanuts - Leak-proof packaging If your company is trying to make its shipping more sustainable, this is a great place to start. More [eco-friendly options for filler and packaging](https://starshipit.com/partner/better-packaging.md) are hitting the market and can greatly reduce your waste footprint. ### 2. Package perfume effectively The right packaging materials for shipping perfume internationally then need to be put in the right kind of box. A handful of packing peanuts in an oversized box is going to put the product at a greater risk of damage. **Take care when you’re boxing up perfumes and remember to:** - Select a box that can fit snugly around the perfume’s original packaging - Prioritise leak-proof boxes and containers - Never put two glass bottles in the same box - Fill any gaps with packaging materials - Tape an “X” over any screw top bottles ### 3. Label orders correctly This is one of the big challenges when it comes to shipping perfume internationally. Any time a package contains dangerous goods, it is subject to a strict set of rules determining what has to be displayed on the [various shipping labels](https://starshipit.com/blog-content/international-shipping-label-guide.md). While this may vary by courier or destination country, generally when shipping perfume internationally **a package will require**: - A courier label with address and other product details - A dangerous goods label clearly stating what class the contents belong to - Perfume is a Class 3 dangerous good and has the designation UN 1266 - Relevant customs information included within the package **Starshipit tip** Our **“scan to select packaging”** feature notifies staff to put orders with strict requirements in the correct packaging. ### Can you ship perfume internationally with FedEx? Now that you know how to package perfume for shipping, you’ll want to familiarise yourself with the requirements of your shipping partners. [FedEx](https://starshipit.com/partner/fedex-shipping.md) is a global shipping leader that’s experienced in sending products all over the globe and has a range of services that can help you ship perfume overseas. When shipping dangerous goods with them, [FedEx expects you to](https://www.fedex.com/content/dam/fedex/ca-canada/MVP/images/2020/Q2/FX_HowToPack_DangerousGoods_CA_EN_1297365916.pdf): - Correctly identify a shipment as containing dangerous goods while using the correct class code, UN Number and technical definition for the item. - Have items securely packed with the proper declarations and labels as expected by customs in the destination country. - Take shipping perfume international seriously and know there are strict penalties for those who don’t follow the guidelines. Some of the [key FedEx services](https://www.fedex.com/en-us/shipping/international.html) you can use to make your international shipping as smooth as possible include: - Online cost estimators - Guidance for filling out and submitting customs documentation - A range of delivery speed options, including Day-Definite eCommerce Shipping and International Next Flight for the fastest possible transport ### Can you ship perfume internationally with DHL? [DHL](https://starshipit.com/partner/dhl-ecommerce.md)’s branding is recognisable for a reason, with its red and yellow vans, trucks and planes spotted all over the world. Naturally, the company is no stranger to shipping dangerous goods internationally and has a [robust set of guidelines](https://www.dhl.com/discover/en-sg/ship-with-dhl/start-shipping/ship-perfume-overseas) for sending perfume overseas. **DHL recommends you:** - Select the right shipping method: DHL notes air freight is a favoured option for shipping perfume due to the controlled environment it is stored in. However, sea freight can be more cost-effective. - Understand the regulations in the destination country: Along with the correct documentation, you’ll have to comply with laws around the quantity of liquids you can ship in one package. DHL is one of many leading couriers that integrates with Starshipit to automate the dangerous goods shipping process. We can help automate the process with custom rules that flag shipments with special conditions and assign them to couriers that are able to reliably deliver them. ### Can you ship perfume internationally with UPS? Like other major couriers, UPS has strict guidelines for shipping perfume internationally that you’ll need to follow. This includes the best-practice packaging guidelines we outlined above, as well as ensuring you’re following all requirements around shipping dangerous goods. When shipping perfume [internationally with UPS](https://starshipit.com/partner/ups-shipping-software.md), you can choose from [a range of options](https://www.ups.com/ca/en/support/international-tools-resources/international-shipping-services.page) to get your orders to customers, including: - **UPS Express Critical** – for the most urgent orders - **UPS Worldwide Express Plus **– for orders that can take 2-5 days - **Standard Shipping, Day Definite** – for orders on a budget ### Can you send perfume through Australia Post? Australia Post also has very strict guidelines for shipping perfume internationally, but thankfully offers a [detailed guide](https://auspost.com.au/content/dam/auspost_corp/media/documents/dangerous-and-prohibited-goods-guide.pdf?_gl=1*10mynun*_gcl_au*MTU3MDYyNDMyOS4xNzE1NzAzMTI4&_ga=2.38683683.1820685440.1716150283-107603295.1662828346) for which items are restricted and how to manage shipping them. To package liquid dangerous goods like perfumes effectively, Australia Post requires you to: - Pack the product in a leak-proof container. - Ensure the bottle is surrounded by a strong outer shell like another box with packing materials. - Include absorbent packing material where possible in case of any leaks in transit. If you [integrate Australia Post with Starshipit](https://starshipit.com/partner/australia-post.md), you can manage dangerous goods orders from a central dashboard, and even use automation to ensure the right courier is selected for orders like these that require more care. ### How to ship dangerous goods using Starshipit Every carrier has different requirements for shipping dangerous goods, like perfume and alcohol. **Using Starshipit, you can simplify the process:** - Pick the right carrier for the products you're shipping. For example, you might use a combination of Australia Post, Sherpa and Star track. - Set up automation rules that automatically assign dangerous goods orders to the couriers that are able to transport them. This means you can rest assured knowing your perfume products will be handled with care by the carriers able to transport them – and you’re keeping things above board! - Set up automation rules at checkout to only show certain carrier options when alcoholic products are in the cart. _For example, if an item SKU contains "R18", set the carrier for checkout to Australia Post._ ### Bonus beauty blogs Looking to dive deeper into shipping beauty products? Don't miss our comprehensive guides tailored to the industry: ### Wrap up Shipping perfume internationally is possible with the right partners and the right tools to help you. By taking care to package orders according to dangerous goods regulations, and by using platforms like Starshipit to assign orders to reliable couriers, you can make it easier to ship perfume and cologne to customers overseas. The more you plan ahead to align with these experienced international shipping partners, the easier this process will be. #### Get the guide Want to **grow your perfume brand** and build customer loyalty? Download our eBook _['Loyalty x logistics: Shipping strategies for beauty and cosmetics brands'](https://info.starshipit.com/beauty-loyalty-ebook)_ to discover how optimised shipping can elevate customer experience and fuel your brand's growth! - [Download the ebook](https://info.starshipit.com/beauty-loyalty-ebook) Ready to take the next step? [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) and see how Starshipit can optimise your international shipping processes with strategic automation. ## Make international beauty shipping easier to manage ## https://starshipit.com/blog-content/important-factors-when-considering-your-fulfilment-system # Important factors when considering your fulfilment system Fulfilment software can save you time, minimise human error and simplify things like international shipping. Here are some factors to consider when buying one. Canonical URL: https://starshipit.com/blog-content/important-factors-when-considering-your-fulfilment-system **Summary:**_ A fulfilment system should be judged on accuracy, scalability, integrations, courier support, inventory visibility and how much manual work it removes. Compare systems against your order volume, warehouse process and customer promise so the chosen workflow can grow with the business._ You’ve just stuck the last label to an order in preparation for the courier pickup the next day. Exhausted, you lock up the office and head home – knowing all too well that you’ll need to be up bright and early the next day to do it all again. But what if there was a better way? **If you’re at the point where you can’t face the prospect of another crazy week of orders, or perhaps you’re finding it difficult to keep up with the growth of your business, it may be time for a fulfilment solution.** [Fulfilment software](https://starshipit.com/blog-content/integrate-your-ecommerce-store-with-starshipit.md) replaces cumbersome manual shipping processes with a single platform that automates tedious manual processes. But fulfilment services can do so much more. When set up correctly, these platforms can save you the hassle of logging into different courier providers, l[ower the chances of human error](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) and simplify things like international shipping. In this article, we’re going to explore some of **the important factors to consider when shopping for a fulfilment system.** ### Pricing [How much is it?](https://starshipit.com/pricing.md) You don’t want a fulfilment service to break the bank, but most providers offer flexible plans that fit the needs of your business. For example, Starshipit offers flexible pricing plans designed for small businesses just starting out, as well as large enterprises shipping 10,000 orders per week. **You want a fulfilment solution that’s flexible and able to grow with your business – not constrain it.** ### Location of your provider Where is your fulfilment solution provider located? While it’s not essential that a provider is in the same country as you, this is something you need to consider. Why? Because you’ll often find that where a provider is dictates the couriers they support. Location can also play a role in customer support too. ### Included services What do you get for your money? Considering we’re talking about software, the feature set is a crucial part of why you’d opt for one system over another. **Let’s look at some of the main features that set Starshipit apart from the competition.** Although, we also encourage you to compare them with other options. - Invalid addresses The challenge of invalid addresses can result in expensive non-deliveries and bad customer experiences. Starshipit has an awesome feature that corrects invalid addresses in one click, so customers will always get their orders, even if they entered their address details incorrectly. - International shipping Global ambitions can leave retailers puzzled as to how exactly to go about shipping to other countries. Starshipit takes the stress out of international shipping by automating a lot of the repeatable administration. - Customer parcel queries Customers expect to be able to track their orders and want to receive multiple updates. When customers are left in the dark about their orders, help desk queries spike. Starshipit’s branded tracking pages and SMS or email notifications are sent directly to customers during five stages of delivery can keep them informed at every step. - Rules engine Using a rules engine, retailers can assign couriers to orders according to various parameters. This ensures that you are using the best courier for the job. For example, cheapest available rate, rural deliveries, dangerous goods etc. ### Integrations We touched on this point earlier, but **does your fulfilment software provider ****[support the tools and platforms](https://starshipit.com/integrations.md)**** that you already depend on?** If not, do they provide an API you can use to build your own integrations? This point will likely be the make-or-break decision for many businesses, which isn’t surprising given how important it is that your software talks with each other. We can’t speak for other providers, but Starshipit features integrations with all major couriers in Australia, the UK and New Zealand – as well as the world’s most popular eCommerce platforms and inventory/warehouse management systems. A dynamic API also makes it easy to build new links between tools when required. ### Customer support When you’ve got an issue, is there anything more important than being able to pick up the phone or fire off an email – and have someone respond quickly? When you’re dealing with all the complexities of shipping, you want a fulfilment provider that understands the space. **Starshipit has a team of shipping experts who work with our customers every day**, so chances are they’ve come across your problem before and will be able to help. Our customer support team is based in New Zealand and Australia, but we have other shipping experts strategically located in different countries to ensure have good time zone coverage. ### Will they help you scale? This is somewhat related to pricing – will your fulfilment software provider be able to [scale with your business](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md)? If you experience a sudden uptick in orders, will they be able to cater for your increased demand and empower you to continue growing your business? This is another point we’re particularly proud of. **We want our customers to succeed and scale.** Here’s what a few of our customers have to say about Starshipit: > “Ultimately, I wouldn’t be able to facilitate my business without the access to third party platforms such as Starshipit. Working with starshipit allows me to successfully run the backend of my business, such as fulfilling customer orders effectively and in a timely manner. It is super user friendly and I would recommend to anyone starting an e-commerce business.” – Lily Brown from Chille. > “Since implementing starshipit into my businesses it has made my life so much easier! It’s simple yet effective functionality makes it effortless to print off my orders. It’s freed up so much time for me to work on the things that I’m good at! My advice for other creators is to use starshipit right away! Don’t get caught up fulfilling each order individually. Simply fulfil and print your orders in bulk, giving you the time to do what you love, CREATE!” – Mitch Third from 3rdphix. ### What sets them apart? Something to consider – that’s not exactly essential – are the features that set a fulfilment software provider apart. **What will you get by going with one provider that you won’t get by going with another?** In Starshipit’s case, we’ve got a couple of things we focus on that we know set us apart: Most other [fulfilment automation](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) providers are freight aggregators, meaning they offer set courier prices to customers and “clip the ticket” with each shipment that goes out the door. **Starshipit is a freight enabler, which means we work with retailers to build personal relationships with couriers** (which in turn enables them to negotiate their own, more competitive rates). Over time, this approach allows retailers to scale and provide better customer experiences. Another point of difference is free and comprehensive onboarding, training and support with every plan, regardless of business size. Whenever you have a question, our team is ready to answer. ### Wrap up + Next steps So that’s a list of the major factors you should keep in mind when considering your fulfilment system. It may seem like a lot, but it’s always better to thoroughly investigate the ins and outs of a particular piece of software before committing – particularly when the setup can be so involved. After all, a fulfilment solution should save you hours out of your week – not subtract them! If you’re interested in learning how Starshipit could save you time and money, give Starshipit a [try for free](https://starshipit.com/free-trial.md), for 30 days. Or, if you’ve got any questions, [get in touch](https://starshipit.com/contact-us.md) with our friendly team. ## Ready to start automating? ## https://starshipit.com/blog-content/in-store-fulfilment # In store fulfilment: How to prepare your retail team Retailers are using in-store fulfillment to cut shipping costs and get products to customers quickly. How can your business adopt this strategy and succeed? Canonical URL: https://starshipit.com/blog-content/in-store-fulfilment **Summary:**_ In-store fulfilment uses retail locations to pick, pack and ship online orders from nearby stock. Prepare teams with clear inventory visibility, picking steps, courier rules and tracking updates so stores can reduce delivery distance without disrupting the in-person customer experience._ Retailers with both online and brick and mortar stores are finding they can make their shipping even more efficient by utilising in-store fulfillment. Essentially, this turns retail stores into mini warehouses that support the company’s shipping efforts. In-store fulfillment is a key aspect of omnichannel shipping strategies that businesses are using to efficiently meet their customer’s expectations. Because retail stores are often in prime locations closer to customers, they’re often ideal for reducing shipping times and getting products to people quickly. What they’re not always ideal for, at least not without a bit of effort, is being a fulfillment centre. Here’s how you can change that to ensure your store, team and shipping software can all play a part in making in-store fulfillment successful for your business. ### Roles and responsibilities in in-store fulfillment Throwing your team into the deep end without much warning or training can really impact the effectiveness of your ship from store strategy. Yes, retail staff are extremely adaptable and deal with a wide range of situations every day, but warehousing is a completely different role. #### Some of the key roles and responsibilities for in-store fulfillment include: **Picking: **Ideally, the team member responsible for picking orders will be able to schedule time for picking orders during a low-traffic time of day. According to USPS, it’s best to [wait until the store is quiet and pick in batches](https://www.uspsdelivers.com/preparing-your-in-store-staff-for-ship-from-store-fulfillment/) where possible to maximise efficiency without reducing the service your in-store customers expect. **Packing:** This is a skill unto itself, particularly if you specialise in fragile products or perishables such as food. Having employees that [know how to package an order](https://starshipit.com/blog-content/how-to-package-and-send-your-orders.md) effectively not only ensures the product arrives safely, it can save money on shipping when they use the right size box and group items together. **Shipping:** Just slap a label on it and leave it in the courier pickup zone, right? Not quite. Even the simplest order needs to have the correct label with an accurate shipping address attached, while dangerous goods and international shipping orders need their own unique paperwork. **Hint:** This is where shipping software can simplify these complex processes and automatically fix common human errors (like [invalid addresses](https://starshipit.com/shipping-address-validation.md)). Finally, it’s important to know what time your courier picks up your orders each day. Shipping times play a huge role in customer satisfaction, and ensuring a day’s orders are picked early can make a big difference. ### Wondering how in store fulfillment works in practice? Here are the typical steps: **1. Order placement **🛒**:** A customer places an order through an online channel, such as Shopify or WooCommerce. **2. Allocation of fulfilment **📍**:** The order is allocated for fulfilment to the store closest to the customer holding stock, facilitated by an inventory management system. **3. Notification to retail staff **📢**:** Retail staff are notified of the new ship-from-store order. This notification process can be streamlined with a shipping platform like Starshipit, which alerts staff to pick, pack, and print shipping labels for the order. **4. Picking and packing **📦**:** A staff member picks and packs the order, ensuring accuracy and proper packaging. **5. Printing shipping label **🖨️**:** The store prints the shipping label for the courier, including any necessary documentation or customs forms for international shipments. **6. Courier pickup arrangement **📞**:** The store organises for the courier to pick up the order. This can be done either through a regularly scheduled pick-up or by booking one with the courier directly. **7. Courier collection **🚚**:** The courier collects the order from the store, verifying the shipment details and ensuring proper handling. **8. Branded shipping notifications **💌**:** Throughout the delivery process, the customer receives branded shipping notifications, providing updates on the status of their order and expected delivery timeframes. **9. Order delivery **🏡**:** Finally, the courier delivers the order to the customer at the specified shipping address, completing the ship-from-store process. ### Training for in-store fulfillment Choosing to fulfil orders in store adds more responsibility to your busy retail staff. The best way to ensure they’re ready for the extra role is to provide comprehensive training before ramping up your in-store fulfillment. **Effective training should include:** #### How to package orders There’s an art to packing orders to protect your goods and save money on materials. Staff should focus on: - Choosing the right size box for the products. Not too big and not too small. - Using packing materials to support goods, like packing peanuts, bubble wrap or shredded paper. - Seal the box securely, especially for heavy items or anything with sharp edges. **Tip: **Check our recommended packaging feature to save time with this step. #### Time management The retail world can be extremely busy, however, there’s often also room in the day to take advantage of downtime. **Tips to manage time include:** - Pick orders in batches during quiet times. - Delegate picking to a specific employee and ensure all staff are aware. - Ensure each day’s orders are picked before courier pickup time. #### Customer service updates Your team are probably masters of the art that is customer service, but your ship from store strategy is going to add a few new interactions to their day. **Staff should know:** - What the courier needs. Do they have to sign a document? What if they’re bringing returns? Building a friendly relationship with your usual courier can make both of your lives easier and save a lot of time. - How the customer interaction will change. Staff may need to contact customers about shipping delays, invalid addresses or any other complications that may arise. **Tip:** Use [branded shipping notifications](https://starshipit.com/shipping-notifications.md) to keep customers in the loop about delays affecting your store or carrier networks. #### How to use in-store fulfillment software Chances are you’re using [in-store fulfillment software](https://starshipit.com/ship-from-store.md) to help manage your new shipping channel, but do all of your employees know how to use it? Some of the key tasks employees should know how to do include: - Having secure logins and knowing how to check incoming orders. - How to print, review and update a shipping label. - The process of managing returned items. ### Technology for in-store fulfillment Having the right technology to support in-store fulfillment can make life much easier for your staff and ensure your customers get great service. It’s not just keeping your shipping software up to date either, although that’s essential. Have you considered how staff are keeping track of orders as they pick them? How are they preparing the shipping labels? **Here’s the technology your staff need:** #### Tablets or other smart devices It’s 2024, the days of picking with pen and paper are long gone. If your team has a tablet or mobile device, they can accurately pick orders from your fulfillment software, while also scanning items and codes as they go. Depending on the environment, we’d recommend picking up some sturdy cases for these as well. Maybe pen and paper does have some advantages! #### Shipping fulfillment software: This is where we can help. Starshipit has a range of features that can support your shipping strategy no matter what you’re choosing to do. The key features that are particularly helpful for [ship from store strategies](https://starshipit.com/ship-from-store.md) are: - **Integrations with eCommerce platforms **– import your orders directly from Shopify, PeopleVox and more. - **Multi-carrier shipping **– give your customers shipping flexibility by integrating with a number of on-demand carriers. - **Manage your store network** – check on all of your orders at once from one central dashboard. - **Support omnichannel solutions** – Starshipit integrates with sales channels and shipping providers to create a unified shipping experience. ### Best practices and Tips So you’ve got everything you need, now you just need to put it into practice. Optimising the in-store fulfillment strategy involves aligning your staff and technology, and keeping everyone on the same page. #### Here are some best practice tips for successful in-store fulfillment: - **Manage staff levels ahead of time:** Try and forecast the demand for in-store fulfillment before you flip the switch. You can use your store’s retail history as a guide to see if you need more staff or to move shifts around. - **Train your retail employees to be fulfillment experts: **We described this in detail above, but remember that retail and fulfillment were traditionally two very different roles. Make sure staff have the time to adapt to their new working environment and have the resources to keep learning. - **Motivate your staff:** Providing training is one thing, but what about managing expectations? Staff need to be motivated to take on new roles and responsibilities and understand how this will benefit them and the company as a whole. In particular, sales staff on commission may need their pay structure adjusted depending on how their role changes. ### Wrap up Successfully implementing in-store fulfillment is a team effort. By giving your staff the tools to succeed, and by adopting industry-wide best practices, your business can also see the benefits. The way retail and eCommerce trends are going, ship from store is going to remain a key factor of omnichannel strategies. With an effective team and the right fulfillment software, you can give your customers the service they expect and deserve. ### Get your free copy now Download our eBook, ‘**Getting started with ship from store**’ and discover how leveraging your existing stores as mini fulfilment hubs can speed up delivery and reduce the cost of shipping. It's filled with actionable insights to help you streamline your operations, enhance customer experience, and set a strong foundation for scalable growth. - [Download the eBook](https://info.starshipit.com/ship-from-store-ebook) ## Ready to start automating? ## https://starshipit.com/blog-content/integrate-hermes-with-shopify-or-your-preferred-platform-using-starshipit # Hermes + Starshipit partner to deliver innovative eCommerce fulfilment in the UK Hermes work alongside 80% of the UK’s top retail brands, including Next, ASOS and John Lewis. Learn more about our Hermes integration here. Canonical URL: https://starshipit.com/blog-content/integrate-hermes-with-shopify-or-your-preferred-platform-using-starshipit **Summary:**_ The Hermes and Starshipit partnership helps UK eCommerce teams connect store orders with courier fulfilment, labels and tracking updates. Use the integration to reduce manual shipping work while keeping delivery options and customer communication easier to manage from one workflow._ **[Hermes](https://starshipit.com/partner/hermes.md)**** is the UK’s leading consumer delivery specialist who work alongside 80% of the UK’s top retail brands, including Next, ASOS and John Lewis.** With over 4500 employees and a network of over 15,000 self-employed couriers, delivering an impressive 400 million+ parcels a year, their namesake, the fleet-footed messenger to the Olympic Gods, would have been more than pleased. ### The future of parcel delivery With one eye always firmly set on the future, innovation underpins their growth strategy as they continue to invest in new technologies with a steadily growing network of modern locations. [Set to be completed in 2022, Hermes UK has invested around €69 million](https://web.archive.org/web/20210730222217/https://newsroom.hermesworld.com/international/hermes-group-continues-on-the-road-to-success-1727/) to construct a high-performance site in Barnsley, which will become the largest distribution centre in Europe and be able to process 1.3 million shipments per day. ### Delivering on sustainability Fully in keeping with the [holding company’s target of becoming climate-neutral by 2030](https://web.archive.org/web/20210730222217/https://newsroom.hermesworld.com/international/hermes-group-continues-on-the-road-to-success-1727/), Hermes are committed to investing in alternative driving systems. For example, the entire fleet in London is now made up of electric vehicles. They have also installed 800 locker stations, which has made Hermes the first parcel delivery service to provide a combined service portfolio of home delivery, ParcelShop and locker station solutions. ### [Hermes + Starshipit](https://starshipit.com/partner/hermes.md) integrate to bring you the future in fulfilment **Starshipit’s award-winning platform automates all communication and documentation between your online store, the carrier, and your customer. **Features are geared for efficiencies, which include bulk printing labels, free customisable branded tracking notifications for your customers, integrations with multiple carriers and even automated customs documentation. Starshipit also practice full transparency of courier rates to ensure you get the best deal. What makes integrating with Hermes and Starshipit so powerful is the ability to integrate with multiple eCommerce, warehouse and accounting platforms such as: ### Shopify ### WooCommerce ### Adobe Commerce ### Amazon ### Cin7 Omni ### Xero shipping integration to manage orders ### MYOB Starshipit’s plug and play app will have you shipping to your customers in record time, and if you do require assistance our friendly support team are always on standby. Sign up for your [free 30-day trial](https://starshipit.com/free-trial.md) today and start shipping with the smart way with Starshipit. ## Ready to start automating? ## https://starshipit.com/blog-content/integrate-your-ecommerce-store-with-starshipit # Integrate your eCommerce store with Starshipit Let's learn how integrating your eCommerce software with an automated shipping solution can change the game for your business and unlock your growth. Canonical URL: https://starshipit.com/blog-content/integrate-your-ecommerce-store-with-starshipit **Summary:**_ Integrate your eCommerce store with Starshipit with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process._ If you run an eCommerce business, you’ll know just how important it is to get orders out on time. In fact, it’s probably what keeps you up at night. Determining how to streamline shipping operations and give your customers choice and flexibility around delivery – all while growing your business – is often a full-time job. This is usually the set of circumstances that leads business owners to start using [eCommerce shipping solutions](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md), and then figuring out how to best integrate these systems with the warehouse, stock and product management tools they use daily. That’s what we’re going to cover in this article – **how integrating your eCommerce software of choice with an automated shipping solution can change the game for your business and unlock your growth.** ### eCommerce shipping: An introduction You know the story. Shipping is often one of the hardest parts of an eCommerce business to get right. It doesn’t help that [shipping as a process](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) can impact a business long after a customer receives their package. For example, failing to get an order out in the desired timeframe could be reason enough for a customer to opt for a competitor in future. There are challenges throughout the shipping process, including: - Ensuring customers can choose delivery and payment options that work for them. - Making the [returns process and policy](https://starshipit.com/branded-returns.md) as simple as possible, to reduce the burden on staff and customers alike. - Selecting and working with the right couriers to meet the needs of the business. **Automated eCommerce shipping solutions have an important role to play in resolving these shipping challenges** – helping businesses to get more orders out to more people. ### Automating your shipping process Given the web of complexities that come along with eCommerce shipping, businesses of all ages and stages can take advantage of automated shipping solutions. The phrase “work smarter, not harder” certainly comes to mind when it comes to automation. What do we mean by an automated shipping solution? Basically, it’s a platform that [streamlines fulfilment](https://starshipit.com/blog-content/ecommerce-fulfilment-101-techniques-and-methods.md), reducing handling time and minimising the chances of human error. These platforms also integrate with your order and inventory management systems, as well as your couriers. When automated eCommerce shipping solutions are set up within your business, integrated with the tools you use every day, and running properly, you’ll save hours on your shipping every week. ### Key benefits of eCommerce shipping solutions include: - **Automation:** Whether it’s producing shipping labels or assigning couriers, a shipping platform can take over the repeatable day-to-day of shipping. - **One source of truth: **Shipping platforms give you a birds eye view of your shipping operations, allowing you to see every order immediately and make sure you never miss a beat. - **Reduce complexities: **Typically, you need to log in to different courier systems to upload or check the status of orders. A shipping solution integrates with your couriers for you and allows you to manage them from a single dashboard. ### How to pick an eCommerce shipping solution With all of this in mind, you’re probably thinking now is the right time to open a new tab and start your search for a shipping solution – but stand by. Before investigating the various options available, it’s helpful to know what you’re looking for. The market for eCommerce shipping solutions is growing, and it can be difficult to sort through the various offerings. We think our customers love Starshipit for a reason – it packs in all of the major features you’d expect from an automated shipping solution, but also includes a whole lot of additional quality of life features. Spend the time to find the right shipping solution now, and you’ll have given your business a solid foundation upon which to grow. Set it up correctly, and you save time every week, make your customers happier and increase your sales. Here are a few of the things to look out for when selecting an eCommerce shipping solution: #### Choose a freight enabler Most automated shipping solutions are what’s known as freight aggregators, meaning they offer set courier prices to you and clip the ticket with each shipment that goes out the door. Starshipit is a [freight enabler](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md), meaning we help you to build your own relationships with couriers. This allows you to negotiate their own competitive rates with the courier directly. Over time, this approach can better help you to scale in a way that works for your business. #### Get a solution with the right automation Producing shipping labels, assigning couriers and fixing addresses is a time sink for your team and leaves room for error. Starshipit lets you automate every step of the fulfilment process, including generating shipping labels, manifests and submitting customs documentation. #### Interoperability Your business already uses ecommerce product management software, so make sure your shipping solution is compatible. You’ll want to plug different apps and integrations in as your business scales. Starshipit supports most major couriers and apps, and you can use the dynamic API to build your own integrations in no time at all. #### Customisable This is automation, but it’s worth calling out. Shipping platforms with rules engines allow you to assign couriers to orders based on various parameters. In practice, this means you can always use the best courier for the job. For example, cheapest available rate, rural deliveries, dangerous goods etc. #### Keep customers in the loop A study from LivePerson found that 83 percent of online users want some form of support during their online journey, and 59 percent want choice in how they interact with online brands. For shipping, this means you need to keep customers in the loop with their orders and give them the ability to check in on their order after they’ve made a purchase. [SMS and email notifications](https://starshipit.com/shipping-notifications.md) are the best approach here, linking to [branded tracking pages](https://starshipit.com/branded-tracking-page.md) so that customers always feel in control. #### Integrate your eCommerce store with Starshipit Integrating your eCommerce platform or inventory management system with a fulfilment automation platform (like Starshipit) allows you to reduce shipping from a complex, high-maintenance task to an operation that runs automatically, like clockwork. You can basically set and forget your shipping processes and rely on automation to take over. ### How you set it up - Set up your business logic based on variables like the weight and size of an order, whether it requires domestic or international shipping, the proximity of an end address to a warehouse, or SKU. - Using this logic, orders are assigned to couriers and services that you determine. - You can then bulk-print shipping labels and packing slips, automatically submit customs documentation, autocorrect invalid addresses, and create shipping manifests. ### How it works **1.** Your customer buys a product. They arrive at the checkout, select their shipping preference and pay. The website's integration with the inventory management system has already made sure there's adequate stock, displaying an "out of stock" message if there's not. **2.** Then, the shipping platform integration gets to work. Orders are automatically imported into Starshipit and assigned to a courier. This means you can see what’s been ordered, by who, and where it needs to go. From here, you pick and pack the orders in Starshipit. **3.** Once the order goes out, Starshipit receives the tracking data from the courier company and sends it back to the inventory management system. From there, it gets sent over to the sales platform to update customers. Remember: [Regular order updates](https://starshipit.com/blog-content/parcel-tracking-best-practices-for-happy-customers.md) help to reduce customer service queries. ### Wrap up + Next steps And that’s it! We’ve explored how integrating your eCommerce software with an automated shipping solution can simplify one of the hardest parts of running a business. If you’re interested in learning how an eCommerce shipping solution could save you time and money, [give Starshipit a try for free, for 30 days](https://starshipit.com/free-trial.md). Or, if you’ve got any questions, get in touch with our friendly team. ## Ready to start automating? ## https://starshipit.com/blog-content/integration-focus-how-starshipits-integration-with-shopify-maximises-your-ecommerce-experience # How Starshipit and Shopify maximise your eCommerce experience Starshipit, a leading provider of integrated and automated fulfilment solutions, integrates easily with Shopify. Learn more about our Shopify integration here. Canonical URL: https://starshipit.com/blog-content/integration-focus-how-starshipits-integration-with-shopify-maximises-your-ecommerce-experience **Summary:**_ Shopify with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ If you run an eCommerce store, you’ve undoubtedly heard of [Shopify](https://starshipit.com/shopify-shipping-integration.md). In fact, chances are you use Shopify to run your online store. **Shopify is one of the most popular eCommerce platforms in the world, with over 820,000 stores and more than 500,000 of them classed as ‘active’.** There’s big business in Shopify too. According to [Magecom](https://magecom.net/), 1 million businesses in 175 countries have made $155 billion in sales using sites hosted on Shopify. In the last 12 months, 218 million customers placed orders through Shopify, and in June 2019 Shopify gained 57 million visits. ### Shopify in a nutshell Shopify provides everything you need to build an online store, from the design and domain name, to content management and web hosting. Even if you don’t know much about web design you can still build a great website and be up and running within a few hours. Take your pick from loads of free and paid templates. Sell products and manage your sales from one intuitive dashboard. Market your business, look at detailed insights and get help at every stage along the way. And if you operate an online store but want to switch from another platform to Shopify, or if you already have a physical store but want to move online, Shopify makes it easy. Things to think about when setting up an online store: - [Setting up an online store](https://starshipit.com/blog-content/how-to-set-up-shipping-for-your-ecommerce-store.md) ### Shopify App Store Shopify is easy to use and integrates with thousands of third-party apps in just about every part of the eCommerce journey. In fact, 80% of merchants install third-party apps to help them streamline their business and so far merchants have spent a combined $100 million in the [Shopify App Store](https://apps.shopify.com/). ### Benefits of integrating Shopify with Starshipit The key benefit of integrating Shopify with Starshipit is that as your orders come through your Shopify store, they’re automatically allocated to certain couriers based on [rules](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md) you’ve set up. It’s fast and easy to print shipping labels and generate and submit customs documentation, and you can engage with your customers at every step of the delivery journey thanks to clever write-back to your Shopify platform. Another feature that sets the Shopify integration apart from others is that you can **manage your orders in Starshipit from inside the Shopify dashboard**. This means you don’t have to run two programs at the same time. If you use both Shopify and Starshipit, you can also display live rates at checkout. This is useful if you have multiple shipping methods and want to [give your customers choice](https://starshipit.com/blog-content/bm4l8cnhx02kde60kac8gmh6wj6vkn.md) and total transparency around delivery speed and cost. If you sign up to Starshipit via the Shopify App Store, you will be billed for Starshipit by Shopify. If you sign up via the Starshipit website, you’ll be billed by Starshipit directly. ### Make the most of Starshipit + Shopify For online retailers who use Shopify, it’s easy to streamline and improve the efficiency of your fulfilment by integrating with Starshipit. To get a free 30-day trial, either sign up via the [Shopify App Store](https://apps.shopify.com/starshipit) or the [Starshipit website](https://starshipit.com/grow-faster.md). ## Ready to start automating? ## https://starshipit.com/blog-content/integration-focus-starshipit-xero # Integration Focus: Starshipit + Xero Integrating two award-winning platforms, Starshipit + Xero, will give you nothing short of exponential savings in time and costs. Read more in our article. Canonical URL: https://starshipit.com/blog-content/integration-focus-starshipit-xero **Summary:**_ Xero with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ ### Automating fulfilment, beautifully **At the heart of Xero is a bold ethos, to create beautiful business. **Their boldness is certainly paying dividends. In 2006, Xero set out to become the accounting hero for small businesses by offering real-time access to a unified ledger via cloud-based accounting software, on Mac, PC, tablet or phone. The simple promise of helping you get invoices paid sooner to keep a healthy cash flow was enough to leave any small to medium business owner somewhat flushed. #### From Xero to IPO This spirit of optimism and certainty of mission took this new breed of business, software as a service, from Xero to IPO in their second year, 2007. In 2019 their market cap on the Australian Stock Exchange exceeded $10 billion NZD and they were ranked as the third most valuable publicly listed New Zealand company. ### Big plans for small business After their meteoric rise to becoming the leading cloud-based accounting software in NZ, Australia and the UK, with their current subscribers sitting at over 2 million, globally, they have cultivated a more expansive vision, which is to help small businesses thrive through better tools, information and connections. The [acquisition of Waddle](https://en.wikipedia.org/wiki/Xero_(company)?_ga=2.195980581.802047993.1656195183-1538484001.1646615388) in August 2020 an Australian-based invoice financing start-up, which allows small businesses to access quick loans secured by their account receivables, is a testament to their vision coming into sharp focus. Xero is seen as the gold standard in the software as a service category with their culture firmly anchored in customer-centricity. The nature of software as a service, with Xero using a subscription model, dictates that they have earn their customers business every month. To ensure adequate customer support touch points, 75% of employees are dedicated to customer service and business operations. ### Creating valuable connections **The insight into small business needs and developing a valuable network of support is what will set Xero apart.** They offer more than 200 secure connections with banks and financial service partners around the world, with links to more than 700 apps for business and an API integration available for external applications. #### Why work with Xero? Businesses also have access to best-in-class accountants and bookkeepers, who they can build a collaborative and trusting relationship with. The opportunity for cross-border connections between financial services and businesses looking to expand is clearly exponential in potential ### Xero by the numbers - 180 Countries - 2M+ Subscribers - 3000+ Global Team - 75% Of Team is Customer Service - 700 App Integrations - 200 Banks & Financial Partner Connections ### Customer satisfaction Their investment in customer support is paying off. Xero is the winner of New Zealand’s Canstar Award for Most Satisfied Customers for the second year running with 5-star ratings for customer satisfaction in all categories. ### Xero’s beautiful features Features include automatic bank feeds, invoicing, accounts payable, expense claims, fixed asset depreciation, purchase orders, bank reconciliations, and standard business and management reporting. All automated, in real time, on any platform. A thing of true beauty for any business owner. ### Exponential duo Integrating two award-winning platforms, Starshipit + [Xero](https://starshipit.com/xero-shipping.md), will give you nothing short of exponential savings in time and costs. Starshipit’s platform automates all communication and documentation between your online store, the carrier and the customer. This includes bulk printing labels, free customisable branded tracking notifications for your customers, integrations with multiple carriers, and a thorough onboarding process and responsive support team dedicated to your shipping success. We also practice full transparency of all carrier rates to ensure you get the best rates. #### Xero + Starshipit The following resources contain more information about this integration and how it works, including step instructions on how to get set up. - [How to integrate Xero with Starshipit](https://support.starshipit.com/hc/en-us/articles/203826239-Xero-Integration?_ga=2.187170977.802047993.1656195183-1538484001.1646615388) ## Ready to start automating? ## https://starshipit.com/blog-content/starshipits-integration-with-bigcommerce # Integration Focus: Starshipit’s integration with BigCommerce Meet BigCommerce + Starshipit: The perfect pairing for eCommerce retailers who want scalable, best-in-class eCommerce solutions and shipping automation. Canonical URL: https://starshipit.com/blog-content/starshipits-integration-with-bigcommerce **Summary:**_ BigCommerce with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ **The perfect pairing for e-tailers who want scalable, best-in-class eCommerce solutions & shipping automation** As the name would suggest, [BigCommerce](https://www.bigcommerce.com/?utm_campaign=apac_au_all_acq_bau_oa_2021_q2_starshipitpage&utm_content=starshipitpage&utm_medium=partner&utm_source=starshipit&_ga=2.165029302.802047993.1656195183-1538484001.1646615388) think big. They started in 2009 as a 2-person startup and today are a leading eCommerce SaaS platform with a team of 600+, all focused on helping retailers achieve eCommerce success. > BigCommerce is primed for a new era of commerce. They offer out-of-the-box tools that are flexible and are built to give your eCommerce business agility in the ever-changing world of online commerce. As a testament to their expertise and innovation, BigCommerce power some of the world’s biggest and most successful brands. > “On BigCommerce, we now have an extremely agile environment that can change quickly to meet our business needs.” — Mark Hopkins, Chief Information Officer at Skullcandy ([Read case study](https://www.bigcommerce.com/case-study/skullcandy-inc/?_ga=2.220081296.802047993.1656195183-1538484001.1646615388)) ### Build BigCommerce start you off with a solid foundation and offer a powerful eCommerce platform that is secure and offers lightning-fast experiences to ensure first-time buyers become loyalists. Retailers have design freedom to create an on-brand storefront with design tools that offer limitless creative freedom and potential. ### Innovate To ensure you are never left behind and you seize market opportunities at the speed of culture, BigCommerce allows you to develop a headless eCommerce approach, which then gives your team the opportunity to create content-rich experiences that are both delightful and geared for conversions. ### Grow As BigCommerce has first-hand knowledge of the importance of scalability, they have developed an API-driven platform that grows as you do. The best part is that they have the experience to help you scale without any of the growing pains of a business on the rise to success. ### BigCommerce by the numbers - 2009 – Year Founded - 600+ – Employees - $25B+ – In Merchant Sales - 5,000+ – Apps & Design Partners - 200M – In Funding - 120+ – Countries Served ### Starshipit + BigCommerce As [our 5-star rating on the BigCommerce app store](https://www.bigcommerce.com/apps/starshipit?_ga=2.157748659.802047993.1656195183-1538484001.1646615388) suggests, our star performance makes this an obvious integration for a seamless customer experience that automates the shipping process and delivers peace of mind during the busiest delivery seasons. ### What makes us a great pairing **Our software platform seamlessly plugs into your BigCommerce store, and automatically updates and sends information to your store every step of the fulfilment process. **All you need to do is connect your couriers to our system and our platform then automates all the heavy lifting until your customer receives their delivery. #### BigCommerce + Starshipit The following resources contain more information about this integration and how it works, including step instructions on how to get set up. - [How to integrate BigCommerce with Starshipit](https://support.starshipit.com/hc/en-us/articles/204502815-BigCommerce-Integration?_ga=2.119942401.802047993.1656195183-1538484001.1646615388) ## Ready to start automating? ## https://starshipit.com/blog-content/international-courier-shipping # International courier shipping done right - An expert guide An expert’s guide for international courier shipping, see which international courier options can take your business worldwide, what customers expect, and which carriers integrate with Starshipit. Canonical URL: https://starshipit.com/blog-content/international-courier-shipping **Summary:**_ International courier shipping is reliable when destination rules, product data, customs documents, service levels and customer expectations are clear before dispatch. Compare couriers by coverage, speed, tracking, duties handling and support so cross-border orders move with fewer surprises for customers._ International courier shipping is your chance to **take your business global**. With online shopping and social media virality there’s no telling where your next community of loyal customers will come from. Depending on your company’s journey so far, opening up to another country can be a major step. It’s one that while rewarding, can be tricky to get right, which is why we’ve put together an expert’s guide for [international courier shipping](https://starshipit.com/international-shipping.md). We’ll run you through the importance of a robust strategy, how you can choose the best international courier for your business, and some of the courier companies you should consider. Let’s take a look. ### Why it’s important to have an international courier shipping strategy As with any new venture for your business, having a strategy for offering international shipping is going to greatly increase your chances of success. New markets come with a host of factors to consider – different regulations, more pricing variation and potentially higher customer expectations as well. Some of the **key questions** your international courier shipping strategy should include are: - **Why is having a global reach important?** Research by McKinsey found that [growth in cross-border sales is continuing to surge](https://www.mckinsey.com/industries/travel-logistics-and-infrastructure/our-insights/signed-sealed-and-delivered-unpacking-the-cross-border-parcel-markets-promise). Not only are customers buying more online, but also buying more from overseas retailers. Are you limiting your business by only serving domestic customers? - **What do customers expect? **According to Shopify, online shoppers expect businesses to [offer international courier shipping services](https://www.shopify.com/ca/blog/international-shipping). What can you do to satisfy this growing audience? - **How can you turn this into a competitive advantage?** The same Shopify article recommends investigating how your product or service fits into a new market. What do you do best? What are international customers searching for on your website? Answering these questions will help you stand out. Expanding into new markets can help you retain existing customers too. By connecting with more international couriers and building partnerships, you can find better ways to serve those loyal shoppers who have stuck by you, but there are a few things to keep in mind. ### Choosing the best international courier for your business Put simply: the best international courier is the one that can meet your needs. If you’ve planned out a comprehensive international shipping strategy, you should have a good idea about what you want to offer new customers, why you’re taking this step and - most importantly - what you need from your partners. **We can help you figure that out.** ### What to look for when choosing international courier shipping services If you’ve built successful relationships with couriers already, you’re probably pretty familiar with what to look for in a new partner. Just to be sure, here are some questions to ask yourself when choosing international courier shipping services: - **How do their international courier rates work?** It’s important to find out how these rates may impact any of your current shipping offers or deals like “free shipping for orders over $50”. - **How much longer does international courier shipping take?** Check what you’ve promised your customers across your website, socials and order confirmation emails and ensure these line up with your new international delivery estimates. - **Have you worked with them before?** Building relationships takes time and could affect your ability to offer special deals, or simply to get used to a new process with an international courier. - **Where are they based and what is their reach?** It’s good to get an understanding of how many countries they serve, but also what their local support is like. Find out if they have a fulfillment centre near you, or customer service representatives that operate in your time zone. ### What does the best courier service for international shipping look like? Some key attributes we associate with the best courier service for international shipping include: #### Delivery speed and reliability The best international courier shipping services should have a proven track record across multiple destinations. It’s essential for them to be able to meet delivery estimates and ship safely in all countries they service, and they should also be able to tell you [how long international shipping will take](https://starshipit.com/blog-content/how-long-does-international-shipping-take.md) for each order. #### Global coverage The best international couriers also offer extensive international reach, and operate consistently and effectively in all the countries they deliver to. Using a courier with a strong brand in the country you’re expanding to can help to grow your reputation with new customers. #### Cost effectiveness This can be a tough balance to strike, but the best international couriers can offer competitive pricing without sacrificing the quality and reliability of the shipments. These options should also have a clear pricing structure that enables you to provide accurate shipping cost estimates to international shoppers. #### Tracking and customer support Customers expect tracking for orders going across a city, so those being sent across international borders also need to be tracked. Being able to offer these options is essential for building trust with new international customers. On the rare chance something does go wrong, competent customer support can be the difference between keeping or losing a customer. #### Customs and compliance expertise **This is a big one.** While we recommend you familiarise yourself with customs and compliance requirements with any new market, chances are it will take you a while to become an expert. This is where choosing the best courier service for international shipping can really make a difference. You need to build a relationship with a carrier you can trust to navigate customs and compliance concerns in any new market you start shipping to. It will make life much easier for you and your customers. **Did you know:** Customs documentation can be automated for DHL Express when using Starshipit! [Here's an article to find out how](https://support.starshipit.com/hc/en-us/articles/4407149410703-How-to-Add-Additional-Shipping-Documentation-to-Orders) to reduce this headache. ### International courier companies to consider: Who does international shipping? There are plenty of international courier companies out there, so we’ve taken the time to list them all in one place so you can review your options. Not only does the following selection cover some of the most recognisable and reputable brands in the industry, they’re also [integration partners with Starshipit](https://starshipit.com/integrations.md)! Let’s see what they offer. ### DHL international shipping Does DHL ship internationally? It does! And on top of that, DHL international shipping services are made even better when you [integrate with Starshipit](https://starshipit.com/partner/dhl-express.md). When you fulfill your [DHL eCommerce](https://starshipit.com/partner/dhl-ecommerce.md) international shipping orders through our platform, you can expect **key features** like: - Accurate DHL shipping prices displayed through our dashboard. - Showing customers an updated DHL Express international shipping time. - Access to the best international DHL shipping rates, even without a carrier account. - Branded shipping labels for your DHL eCommerce shipping orders. - DHL international shipping tracking across more than 200 countries. - Answers for key questions like “how much is DHL international shipping?” - Automated customs documentation within the Starshipit platform. ### Fedex international shipping One of the most iconic international courier brands, whether you’re a new business owner or stranded on a desert island. Fedex international shipping is one of the gold standards, and with [integration through the Starshipit platform](https://starshipit.com/partner/fedex-express.md) you can partner with this leading organisation. **Integrating Starshipit with FedEx means you can:** - Reduce Fedex international shipping rates to make cross-border deliveries more affordable. - Access global tracking to monitor Fedex international courier orders and keep customers happy. - Automate orders to use Fedex international shipping. ### USPS international shipping USPS international shipping is your gateway for growth in North America and beyond. How much is USPS international shipping? You can find out by [integrating USPS into your Starshipit platform](https://starshipit.com/partner/usps.md). **You can also:** - Display USPS international shipping rates for your customers. - Help customers with tracking USPS international shipping orders. - Reduce your USPS international shipping cost and access competitive prices. ### Australia Post international shipping Commonly abbreviated to “Auspost”, this international courier is great for connecting your business from Australasia to the rest of the world. It’s also just one of many [international shipping couriers that integrate with Starshipit](https://starshipit.com/partner/australia-post.md). This partnership means that whether you’re using eParcel Standard, Express Post or MyPost Business with them, we can help you with a number of your Auspost international shipping needs. **This could include**: - Informing customers of Auspost international shipping times. - Reducing Auspost international shipping cost with each order you send. - Use the full range of destinations that international shipping with Auspost can connect you to. ### Royal Mail international shipping What about Europe? Based in the UK, Royal Mail international shipping connects business with their customers throughout the continent and even further afield. Integrating [Royal Mail with Starshipit](https://starshipit.com/partner/royalmail.md) can save you time on every order, and **makes it simple to**: - Negotiate the best Royal Mail international shipping rates. - Track Royal Mail courier orders no matter where you’re sending them. - Add time-saving automation into your fulfillment processes. ### TNT international shipping With service to over 200 counties, TNT international shipping is another reliable courier network that can help your business expand to new markets. Like the other international courier services on this list, [TNT integrates with Starshipit](https://starshipit.com/partner/tnt.md) to save you time and money on your fulfillment needs. **With this integration you can**: - Integrate with Shopify, Magneto and other eCommerce platforms to make international shipping a breeze. - Negotiate the best TNT international shipping rates to make it affordable for customers. - Track TNT international shipping orders across the globe for peace of mind. ### Download our eBook on international shipping Choosing an international shipping courier is just one part of the process of sending orders overseas. To learn more about how to manage customs requirements and the technology that can help you achieve international shipping success, download our eBook today. - [Download the guide](https://info.starshipit.com/international-ebook) ### Wrap up: What we’ve learned about international courier shipping Choosing the right courier for your international orders is essential when it comes to expanding your business into new markets. Whether it’s a courier you’ve already built a relationship with, or a global brand with connections in hundreds of countries, make sure they have a proven track record with competitive rates and comprehensive tracking services. To make your international courier shipping strategy even more successful, use a shipping fulfillment platform like Starshipit. Our platform can integrate with the best international courier companies to help you access the most competitive rates and automate your workflow to save time, money and effort across the board. ## Ready to start automating? ## https://starshipit.com/blog-content/international-shipping-costs # How to calculate and reduce international shipping costs Learn what affects international shipping cost, how to estimate landed cost and where to verify current carrier, duty and tax charges. Canonical URL: https://starshipit.com/blog-content/international-shipping-costs **Summary:**_ International shipping costs depend on courier rates, parcel weight and dimensions, destination, duties, taxes, packaging, handling and delivery speed. Calculate landed costs before checkout, then compare carriers and automation rules so cross-border orders stay competitive without eroding margin over time._ International shipping costs can change with the parcel, destination, service and local import requirements. Managing them is not only about finding a lower carrier price: it is about checking the full landed cost, using current destination information and protecting your margin before you publish a delivery promise. ### Table of contents - **What factors into international shipping costs?** - **Carrier and service selection** - How to calculate carrier and service costs for international shipping - How to reduce carrier and service costs - **Packaging** - How to calculate the cost of packaging for international shipping - How to reduce the cost of packaging - **Customs duties and taxes** - How to manage customs duties and taxes for international shipping - How can retailers estimate the full landed cost before checkout? - **Shipping zones and rates** - How to reduce international shipping costs in different zones - **Insurance and additional fees** - How to calculate additional fees for international shipping - How to stay in control of your additional fees - **Next steps:** Optimise your processes for low-cost international shipping ### What factors into international shipping costs? International shipping costs are calculated using **a combination of many different factors**, from the **size and weight** of the package to the **destination** and **shipping method**. Additional considerations like **customs, duties and taxes**, and **insurance** can also play a role. By understanding how each of these factors contributes to the overall cost, you can **make more informed decisions to manage your expenses** and offer more competitive shipping rates for your customers. Let’s look at the common factors and what you can do to **harness low-cost international shipping**. ### Carrier and service selection The carriers and level of service you offer will significantly impact your international shipping costs. Premium services like express shipping will come at a higher price, which can increase the charge for your customers. However, offering these options can be enough to get shoppers to click ‘buy now’ if they value quick delivery. It might be easy to stick to a single carrier that you trust, but** it’s important to explore better deals and service options with different carriers.** Your favourite domestic partner might not be the best international courier, either due to their lack of reach or higher costs. ### How to calculate carrier and service costs for international shipping To calculate the cost of shipping with a particular carrier, **start by considering which services you’d like to offer**. Based on your customers’ needs and preferences, decide whether you’re using standard, expedited, or express services. From there, you can get a rate quote from your preferred carriers – most carriers provide online rate calculators where you can input the package size, weight, destination and service level to get an estimate. ### How to reduce carrier and service costs You can reduce the international shipping costs by optimising your carrier and service selection: - **Negotiate carrier rates** – International shipping carriers are often open to negotiations if your business can promise consistent orders. If you find you’re frequently using the same carrier to service customers in a particular region, this is a great opportunity to chat about bulk rates. - **Use regional carriers** – In certain regions, local or regional carriers may offer more competitive rates than global providers. Explore local options that meet your shipping needs – but make sure you assess whether it’s the most cost-effective move for your business. - **Offer a range of shipping options** – Customers love having the flexibility to choose what works best for them. Give your shoppers more choice at checkout by offering multiple service levels – standard shipping for cost-conscious buyers and express for those who prioritise speedy deliveries. Additionally, consider adding margins to express shipping options to cover your costs and push these extra expenses onto the customers who choose them. This can help protect your profit margins while still offering customers the convenience of fast shipping. **Starshipit Tip:** With Starshipit, you can seamlessly manage multiple international carriers, allowing you to **compare shipping rates in real-time** and use automated rules to select the most cost-effective option for each order. This [multi-carrier approach](https://starshipit.com/multi-carrier-shipping.md) means you’re **always using the best service at the best price**, helping you save on shipping while offering your customers a range of delivery options. Starshipit also allows you to **easily add margins to specific shipping options** at checkout, ensuring you’re covering any extra costs like express shipping without impacting your bottom line. ### Packaging Packaging plays a huge role in determining international shipping costs, **with both size and weight directly influencing what you’ll pay**. Most carriers calculate shipping fees using dimensional weight (DIM weight), which factors in the size of the package alongside its actual weight. Larger or irregularly shaped packages often incur higher fees, and in some cases, **packages over a certain size might even be classified as freight**, significantly increasing shipping costs. Retailers often make the mistake of using oversized boxes, which can unnecessarily increase the DIM weight and drive costs up. Similarly, overpacking items with excessive padding can increase package weight without making much difference for product protection. Not following specific carrier guidelines, especially for regulated items like [perfume](https://starshipit.com/blog-content/how-to-ship-perfume-internationally.md) or electronics, can also lead to higher fees. ### How to calculate the cost of packaging for international shipping Low-cost international shipping depends on knowing [how to pack your orders efficiently](https://starshipit.com/blog-content/how-to-package-and-send-your-orders.md). Measure the width, length and height of the box you’ve chosen, and weigh the wrapped and sealed package when you’re done. These dimensions will determine the base cost of shipping your item and can be entered into your carrier’s shipping calculator. ### How to reduce the cost of packaging You want to reduce the size and weight of your packages as much as possible without compromising its durability. **To do this you should**: - **Choose the smallest possible package **- Use a box that fits snugly around your products to reduce excess space and prevent extra DIM weight charges. - **Use lightweight packing materials** - Swap out heavier fillers like bubble wrap with eco-friendly and lightweight alternatives like air pillows or biodegradable packing peanuts. - **Consolidate orders** - combine orders going to the same location into a single package wherever possible to reduce the overall number of shipments and packaging used. **Starshipit Tip:** Using Starshipit, you can **[consolidate orders going to the same location](https://support.starshipit.com/hc/en-us/articles/360000382295-How-to-merge-multiple-orders-into-one-order)**, meaning **less packaging is used** overall and **customers don't receive multiple shipments**. This not only improves the customer experience, but also reduces your shipping costs. You can also use [Starshipit’s Recommended Packaging feature](https://www.youtube.com/watch?v=IaCbkQUnwQk) to **take the guesswork out of packaging**. This feature uses machine learning to automate the process of selecting the **most cost-effective packaging** based on item dimensions. This ensures you’re always using the optimal box size for each order, further reducing unnecessary costs and **making your shipping process more efficient**. ### Tariffs, destination rules and landed cost visibility Carrier prices, duties, taxes and low-value import rules can change by destination and product. Avoid treating a published threshold or old rate card as a checkout rule. Before shipping, check the current carrier quote and the applicable official customs or tax guidance for the destination. ### Why landed cost visibility matters A practical landed-cost check brings together the product value, current transport quote, packaging, insurance, handling fees and any confirmed import charges. Use the result to decide what you can show at checkout, then review it when the parcel, carrier service or destination changes. ### How can retailers estimate the full landed cost before checkout? Start with the current carrier price for the parcel and destination. Then add packaging, insurance and known handling fees. For cross-border orders, confirm whether duties and taxes sit with the sender or recipient under the agreed Incoterms®. Only show a customer-facing cost when it is supported by current carrier and destination data. ### Customs duties and taxes Import duties, taxes and clearance requirements depend on the destination, the goods, their classification, origin and the commercial arrangement. Keep the customer promise practical: use current official guidance or a carrier calculation for the specific shipment, and seek customs or tax advice where your treatment is uncertain. ### How to manage customs duties and taxes for international shipping Confirm the product classification and origin data for each item, then check the destination’s current duty and tax guidance. Agree who is responsible for import clearance, duties and taxes in the sales and shipping terms. The chosen Incoterms® rule can help define responsibilities between seller and buyer, but it does not replace destination-specific tax or customs advice. ### Shipping zones and rates If you’re new to international shipping, this can be difficult to determine with different countries and continents all having unique zones and rates. To determine your international shipping rates, **check with your shipping partners.** For example, UPS maintains [an extensive list of the various shipping zones](https://www.ups.com/assets/resources/webcontent/en_US/daily_rates.pdf) they service and how each location is charged. [FedEx](https://www.fedex.com/content/dam/fedex/international/rates/fedex-rates-export-en-gb.pdf) and other global shipping providers also have similar resources. Carrier zones, fuel, remote-area and service surcharges can change. Use the carrier’s live quote or current guide for the parcel and destination before setting an international rate, then keep a margin for charges your quote does not include. ### How to reduce international shipping costs in different zones One of the best ways to achieve low-cost international shipping is to reduce the distance your package has to travel. We aren’t talking about warping time and space; we’re talking about **using regional fulfilment centres in your busiest target markets**. [Using a fulfilment centre](https://starshipit.com/blog-content/when-should-your-online-store-use-third-party-logistics.md) can be a key factor in **scaling your business in a cost-effective way**. You could also consider turning your physical stores into mini-fulfilment centres, enabling you to **ship your products from the store located closest to your customers**. Using a ship from store strategy will speed up delivery for shoppers while **reducing the travel distance and costs of shipping in that zone**. **Starshipit Tip:**** **Easily **manage multiple warehouses and fulfilment centres **with Starshipit to ensure that orders are automatically shipped from the location closest to your customer. This includes **[in-store fulfilment](https://starshipit.com/ship-from-store.md)**, where you can **rely on your stores to fulfill and ship orders**. This reduces shipping times and costs with less distance to travel, making your cross-border shipping more efficient and cost-effective. ### Insurance and additional fees Because there’s more uncertainty in international shipping, **customers may want to add insurance on the rare chance their package goes missing** or is stuck in the Suez Canal for a month or two. Each carrier will have its own insurance options listed in its service levels but be aware that some budget options may not include it at all. It’s also best to check the liability level to ensure any payouts can actually cover the cost of the impacted goods. ### How to calculate additional fees for international shipping To ensure you’re covering all your costs: - **Review carrier insurance options **– Check whether insurance is included in the carrier’s standard service or if it requires an additional charge. Also check the coverage limit and make sure they match the value of the goods you’re shipping. - **Add handling fees if necessary** – If your team spends extra time preparing international orders, it may be worth adding a handling fee to cover these operational costs. Include this when calculating your overall shipping rate. ### How to stay in control of your additional fees Compare the cost of insurance from different carriers and determine if it’s more cost-effective to handle insurance yourself, **especially if you’re shipping high-value items**. Also be aware of potential surcharges, such as fuel or rural area fees, that carriers may apply to international shipments. Once you’ve added up all these costs, **be sure to add a margin to each order so they don’t impact your bottom line.** **Starshipit Tip:** With Starshipit you can **add custom margins to your shipping rates**, ensuring that additional fees like insurance, handling and surcharges are factored in automatically. This helps you **stay in control of your costs and protect your profit margins**, all while providing accurate pricing for your customers. ## Make international costs easier to control ### Next steps: Optimise your processes for low-cost international shipping There’s a lot to take in when it comes to reducing international shipping costs for you and your customers. Let’s recap some of the actions you can take optimise shipping overseas: - **Learn how international shipping is calculated** – From dimensional weight to customs charges and taxes, there’s a lot to add up to get the final international shipping cost. - **Take charge of what you can control** – You can’t do much about duties and taxes, but you can optimise your packaging, negotiate better rates and harness the power of shipping automation to reduce your staffing costs. - **Avoid common mistakes** – Relying on one carrier, overlooking regulations and ignoring the power of software solutions will drive up your international shipping costs. - **Learn from other businesses** – MESHKI combined its eye for fashion with our shipping expertise to improve their operations. To see how Starshipit can help you reduce your international shipping costs, search through our range of [powerful automation options](https://starshipit.com/fulfilment-automation.md). From automatic label printing to assigning orders to the right carrier, these automation rules are here for you to make the most of. If you’re ready to see how automation can reduce your international shipping costs and boost your bottom line, [start a 30-day free trial today](https://app.starshipit.com/Dashboard/SignUp.aspx). ### Use a shipping cost calculator Managing international shipping costs can feel overwhelming, but we’re here to help make it easier. With Starshipit’s **Cost Savings Calculator**, you can quickly discover how much time and money your business could save by automating your shipping processes. Try it today! - [Calculate my savings](https://starshipit.com/shipping-cost-calculator.md) ## Frequently asked questions ##### Why can two international orders cost different amounts to ship? International shipping costs change with the destination, parcel dimensions, weight, service level and charges such as fuel, remote-area handling, duties or taxes. Two orders containing the same product can cost different amounts when the destination or parcel details change. ## Ready to start automating? ## https://starshipit.com/blog-content/international-shipping-label-guide # International shipping label guide: How to create, fill out and attach labels Prepare international shipping labels with practical steps for customs information, commercial invoices, printing and label placement. Canonical URL: https://starshipit.com/blog-content/international-shipping-label-guide **Summary: **_Create an international shipping label through your carrier or shipping software, using accurate recipient, parcel and service details. Check the customs information and documents required for that shipment separately. Before dispatch, match every label to its parcel, keep barcodes readable and confirm who will pay any import charges._ The order is packed, the customer has paid and your dispatch run is nearly ready. Then someone spots a missing postcode, a vague product description or a label that belongs to another parcel. Those small details can turn an otherwise straightforward international order into extra work for your warehouse and support teams. The useful starting point is to separate the transport label from the customs information. They work together, but they are not always the same document. **Here’s how to prepare both and build a repeatable check before dispatch.** ### Table of contents - What is an international shipping label? - How do you create an international shipping label? - What information do you need for customs? - Is a commercial invoice the same as a shipping label? - How do duties and taxes affect the shipment? - How do you print international shipping labels in bulk? - How do you attach an international shipping label? - Where can you create labels for individual carriers? - International dispatch checklist - International shipping label FAQs ### What is an international shipping label? **An international shipping label identifies a parcel and tells the carrier where and how to deliver it.** It typically includes sender and recipient details, a tracking number, a barcode and the selected service. The exact layout comes from the carrier. Customs documents describe the goods crossing the border. Some postal labels combine delivery details with a customs declaration; other shipments require a separate commercial invoice. A packing slip helps identify what you packed, but does not automatically replace either document. For example, [Australia Post’s CN22 and CN23 guidance](https://auspost.com.au/business/shipping/parcels/international-sending/cn22-cn23-labels) sets out formats and eligibility for its business contract services. Those rules should not be treated as a universal template for every carrier or account. Here’s how the main documents fit together: One shipment may need more than one of these. Use the carrier’s booking requirements to establish what applies. ### How do you create an international shipping label? Use a carrier’s booking tool or connected [shipping label software](https://starshipit.com/shipping-labels.md). **An address typed onto a blank document is not a substitute for a valid carrier label and its shipment record.** 1. Check that your goods can travel to the destination using your chosen service. Start with the carrier’s destination and prohibited-goods guidance. 1. Confirm the sender and recipient details, including the destination country, postcode where applicable, and contact information requested by the carrier. 1. Weigh and measure the packed parcel. Check the units before entering the figures. 1. Select the carrier and service available for that route and account. 1. Enter the item and customs information, then review the documents the booking system requires. 1. Generate the label, print it in the required format and match it to the correct parcel. 1. Complete any remaining document, manifest and handover requirements before dispatch. For a one-off parcel, the carrier’s own tool may be sufficient. For repeat orders, [international shipping software](https://starshipit.com/international-shipping.md) can reduce rekeying by bringing order and product information into the same workflow. Your team still needs to check that information is correct. ### What information do you need for customs? **The required fields depend on the goods, origin, destination and service.** Prepare the information below before you book, then follow the requirements shown by your carrier. - **Item description:** explain what each product is, what it is made from and its use where relevant. For example, “2 adult cotton T-shirts” gives more useful information than “clothing”. - **Quantity, weight and value:** enter accurate figures for each item and the currency requested. Check that line totals and shipment totals agree. - **Country of origin:** use the applicable origin of the goods, which may differ from the country you dispatch them from. Seek specialist advice when origin is unclear. - **HS or destination tariff code:** check the classification for the actual product. A familiar product name or suggested code still needs review. - **Reason for export:** identify the actual transaction, such as a sale, return or repair. Do not describe a retail sale as a gift. - **Additional identifiers or documents:** provide tax numbers, permits or other information when required for that shipment. For US postal shipments, the [USPS HS code lookup](https://tools.usps.com/hscode/) uses a detailed description and destination to help identify a code. Check that the returned description matches your goods. ### Is a commercial invoice the same as a shipping label? No. **A shipping label supports transport and tracking; a commercial invoice gives customs information about the goods and transaction.** You may need both. [DHL’s commercial invoice guide](https://www.dhl.com/discover/en-us/global-logistics-advice/essential-guides/how-to-prepare-a-commercial-invoice) covers party details, item descriptions, origin, values and shipment references. Follow the requirements for your route rather than assuming one generic invoice works everywhere. Check whether documents are submitted electronically or must accompany the parcel in print. Where printed copies are required, follow the carrier’s instructions for the number of copies and their placement. Do not assume that printing a label confirms every customs document has been submitted. ### How do duties and taxes affect the shipment? **Before dispatch, confirm who is responsible for import charges and how the selected carrier service handles them.** Make sure the delivery terms you communicate at checkout match the booking and customs information. Do not assume that paying for postage also pays the destination’s duties and taxes. A label alone is not evidence that those charges have been settled. For a fuller explanation of the costs involved, see our [international shipping costs guide](https://starshipit.com/blog-content/international-shipping-costs.md). Requirements vary by destination and transaction. Check current carrier and customs guidance, or your customs adviser, before applying a particular duty treatment. ### How do you print international shipping labels in bulk? Bulk printing works best when the underlying product and order data is consistent. **Correct one missing field at its source, rather than fixing the same issue on every order.** In Starshipit, review your imported orders, carrier selection and parcel details before generating labels. Where your plan includes it, our [Product Catalogue](https://support.starshipit.com/articles/6817931777807-product-catalogue) can store SKU-level customs descriptions, HS codes and origin information. Its settings determine whether matching product data fills gaps or replaces existing values. Test a small group of orders before a larger batch. Include different products and destinations so you can check the correct label, documents and product data appear for each shipment. Keep label printing and packing in the same sequence to reduce mix-ups. **Starshipit tip:** Treat customs data as product information you maintain, rather than something the dispatch team has to recreate. When a supplier changes a product’s materials or manufacturing location, review the relevant catalogue details before the next international batch. A saved value is only useful while it remains accurate. ### How do you attach an international shipping label? **Place the label on a clean, dry, flat surface where the barcode can be scanned.** Remove or obscure obsolete labels on reused packaging, and avoid folds, corners and seams. Check the carrier’s instructions before using tape or a pouch. [FedEx’s label placement guidance](https://www.fedex.com/en-us/shipping/create-shipping-label.html) says not to apply tape over the barcode, including clear tape, because reflections can interfere with scanning. Keep the barcode flat and unobstructed. If customs paperwork needs an external document pouch, follow the carrier’s placement instructions. Keep it accessible without covering the transport label. ### Where can you create labels for individual carriers? - **FedEx:** use its shipping tools and follow the [international shipment preparation guide](https://www.fedex.com/en-us/shipping/international/how-to-ship.html). - **USPS:** [Click-N-Ship and USPS international preparation guidance](https://www.usps.com/international/preparing-international-shipments.htm) cover labels and computer-generated customs forms for supported services. - **Australia Post:** use your account’s sending platform and the label format applicable to that service. MyPost Business and contract-service workflows have their own requirements. - **DHL Express:** use the booking and document workflow available for your origin country and account, including the commercial invoice where required. Availability and paperwork vary by market and service. When shipping through an integration, check the supported services for your account rather than assuming every option in a carrier’s own portal is available. ### International dispatch checklist - The selected service accepts the goods and destination. - Recipient, sender and contact details have been checked. - Packed dimensions and weight use the correct units. - Product descriptions, origin, classification and values have been reviewed. - Required customs documents are complete and submitted or attached as instructed. - Import-charge responsibilities match the delivery terms offered to the customer. - Each label matches its parcel, and all barcodes are clear. - The shipment is ready for the required carrier handover. A consistent final check is useful whether you ship five overseas orders or a full dispatch run. Fixing missing information before handover gives your team fewer avoidable problems to investigate later. ## International shipping label FAQs ### Can you reuse an international shipping label? Use a valid label for the shipment you are sending. If an address, service or parcel detail changes, follow the booking system’s process to amend or replace the shipment. Simply editing the printed label can leave it inconsistent with the carrier’s electronic record. ### Do you need a thermal label printer? Not necessarily. Follow the carrier’s supported label formats and print-quality requirements. An ordinary printer may suit occasional dispatch; a compatible thermal printer can make a regular packing workflow more convenient. In either case, check the printed barcode is complete, clear and the correct size. ### What if the label and customs information do not match? Pause that shipment and correct the information before handover. Check the order, product data and booking record to find the source of the mismatch, then regenerate the affected documents as required. Fixing the underlying record helps prevent the same error appearing on the next order. ## Make international dispatch easier to manage ## https://starshipit.com/blog-content/klaviyo-shipping-confirmation-emails # Klaviyo shipping confirmation emails: The ultimate guide In this guide to Klaviyo shipping confirmation emails, we'll explore how this channel can be transformed into a powerful tool for customer engagement. Canonical URL: https://starshipit.com/blog-content/klaviyo-shipping-confirmation-emails **Summary:**_ Klaviyo shipping confirmation emails should tell customers when an order has shipped, where to track it and what to expect next. Connect courier tracking events to Klaviyo so delivery emails are timely, useful and consistent with the rest of the brand experience._ Want to learn how to create Klaviyo shipping confirmation emails which are super-powered by Starshipit? Discover how in our guide... In the dynamic world of eCommerce, [every interaction with your customers](https://starshipit.com/blog-content/shipping-emails-best-examples-free-templates.md) is an opportunity to create a lasting impression. **One interaction that often gets overlooked but holds great potential is the humble shipping confirmation email.** In this guide, we'll explore how this routine communication channel can be transformed into a powerful tool for customer engagement, satisfaction, retention – and business growth. The best part? You can get started using the tools you already have at your disposal: Klaviyo and Starshipit. We’ll dive deep into the key aspects of what makes a great [Klaviyo](https://www.klaviyo.com/) shipping confirmation email, equipping you with the knowledge (and examples) you need to **make them work wonders for your online store**. Then, we’ll show you how to get started. Ready? Let’s dive in! ### In this article - What is Klaviyo? - Why are shipping confirmation emails important? - How to set up Klaviyo shipping confirmation emails - Personalise your Klaviyo shipping confirmation emails - Analysing the performance of your Klaviyo emails - Case studies: Successful shipping confirmation email examples - Wrap up + Next steps ### What is Klaviyo? If you’ve been in the eCommerce game for some time, chances are you’ve already come across Klaviyo. But for anyone needing a quick recap, **Klaviyo is a marketing platform designed to help businesses send personalised and targeted emails to their customers**. While primarily designed around the needs of eCommerce retailers, Klaviyo’s tools can help any business connect with their audience, understand their preferences and behaviors, and send them relevant messages. Note: Check out [this page on the Klaviyo website](https://www.klaviyo.com/marketing-automation) to learn a bit more about what they offer. ### Why are shipping confirmation emails important? Times have changed. It's no longer good enough to simply send out an order – **your customers want confirmation that they’ve placed the order**, and then regular updates throughout the delivery process. This is part of what’s known as the [post-purchase journey](https://starshipit.com/post-purchase-experience.md). In fact, one study found that post purchase emails have an open rate of [40%](https://thegood.com/insights/5-post-purchase-emails/) – far and away higher than any other common marketing email. Here’s why post purchase communication is so important: - **Keep up with customer expectations: **Customers expect timely and accurate updates on their orders. Shipping confirmation emails fulfill this expectation by providing real-time information about the status of their purchase, including tracking details. - **Opportunity for engagement:** Shipping confirmation emails provide an opportunity to engage with customers. You can use these emails to promote related products, offer discounts for future purchases, or encourage social media sharing, thereby increasing customer lifetime value. - **Customer service:** If there are any issues with the order or delivery, shipping confirmation emails serve as a channel for customers to get in touch with your customer service team, allowing you to address any problems promptly. - **Keep your brand top of mind:** These emails are a chance to reinforce your brand. By designing your shipping confirmation emails to align with your brand's aesthetics and messaging, you can maintain a consistent brand image throughout the customer journey. Understandably, getting these emails right can be a bit tricky if you're starting from square one. Don’t worry, it’s easy with the right tools! ### How to set up Klaviyo shipping confirmation emails As a marketing automation tool with a strong suite of email-specific functions, **Klaviyo is a great option to build your shipping confirmation emails**, but where do you get shipping details? This is where a shipping automation platform like Starshipit comes into play. ### Using Klaviyo and Starshipit together When you integrate Starshipit with Klaviyo, you’re essentially using Starshipit to “power up” your Klaviyo emails by automatically sending through shipping events from Starshipit. This means instead of you or your team needing to deal with “Where’s my order” queries from customers, you can **create and send personalised emails from Klaviyo using shipment status updates from Starshipit**. That way, your customers will always know where their package is. #### Key benefits of using Klaviyo with Starshipit ##### Enhance your post purchase experience Keep customers informed about the status of their orders, reducing enquiries and keeping them happy. ##### Personalise your shipping notifications Tailor messages to your individual customers, offer targeted product recommendations, integrate your loyalty programs and more. ##### Access detailed analytics Use Klaviyo to understand customer engagement, refine your messaging, and make data-driven decisions to improve your strategy ### Setting up Klaviyo and Starshipit We’ll assume you’ve already signed up to Klaviyo and are familiar with the basics of building emails and flows. If not, Klaviyo has [some great content to guide you](https://academy.klaviyo.com/getting-started-with-klaviyo). With Klaviyo set up, the next step to integrate it with Starshipit. We’ve got [this guide](https://support.starshipit.com/hc/en-us/articles/7818536390799) which can walk you through the process. Then, simply continue with that guide to learn how to create email notification flows in Klaviyo, based on tracking status events sent through from Starshipit. Once you’ve setup Starshipit and Klaviyo, you can personalise and tweak your emails. In other words, the fun part! ### Personalise your Klaviyo shipping confirmation emails When you’ve got your emails set up to trigger based on the shipping events you’ve chosen (out for delivery, delivered, etc), you can personalise each email to enhance how effective it is. Here are some tips for effective personalisation: - **Cover the basics: **Use their first name, and provide specific information about the customer's order, such as the products ordered, order total, and estimated delivery date. - **Recommend related products:** Analyse the customer's purchase history and suggest related or complementary products they might be interested in. - **Tailor your messaging:** Customise the message based on the customer's purchase history, such as thanking them for being a loyal customer or welcoming first-time buyers. - **Exclusive offers:** Offer personalised discounts or promotions based on the customer's purchase history or preferences to encourage future purchases. - **Loyalty program updates:** If applicable, update customers on their loyalty program status, points, or rewards. ### Analysing the performance of your Klaviyo emails Looking into the [performance of your Klaviyo shipping confirmation emails](https://help.klaviyo.com/hc/en-us/sections/14274144520091) is crucial for iterating and achieving better results over time. Here are some tips for analysing email performance: - **Collect key metrics**, including open rate, click-through rate, conversion rate, bounce rate, unsubscribe rate and revenue generated. - **Segment your email performance data** to compare results among different customer segments, email types, or campaigns. This helps identify what works best for specific audiences. - **Look for trends and patterns in your data**. For example, do certain subject lines consistently yield higher open rates? Are particular products or offers driving more conversions? - **Monitor how engagement with your emails changes over time**. Identify peak engagement periods and use this information to schedule future emails for optimal open and click-through rates. - **Collect feedback from recipients** through surveys or feedback forms to gain qualitative insights into their email experience and preferences. Finally, continuously test new ideas and strategies to optimise your email marketing efforts. Small tweaks can lead to significant improvements over time! ### Case studies: Successful shipping confirmation email examples As they say, a picture is worth a thousand words. With that in mind, check out these two guides we’ve put together which cover some great examples of shipping emails – including what makes them stand out. ### Shipping emails: The best examples, with free templates An in-depth guide explaining the types of shipping emails typically sent at each stage of the shipping journey, with examples and templates. - [Read the guide](https://starshipit.com/blog-content/shipping-emails-best-examples-free-templates.md) ### 8 amazing examples of order tracking + emails Another guide, covering 8 examples of order tracking experiences, including emails and order tracking pages – from real Starshipit customers. - [Read the guide](https://starshipit.com/blog-content/examples-of-order-tracking-emails.md) ### Wrap up **Every customer touchpoint holds the potential to leave a lasting impression. **Among these, the often-underestimated shipping confirmation email stands out as a powerful tool retailers can leverage. By reading our guide, hopefully we’ve given you the insights and real-world examples you need to elevate your own email strategy. But remember, to truly supercharge your shipping emails, consider using Starshipit with a platform like Klaviyo. Our integration with Klaviyo enables you to sync shipping events and status updates with your Klaviyo account. You can use these as part of your Klaviyo email flows and to personalise emails. This pairing can ensure your customers stay informed about their orders effortlessly. So, why wait? Take the next step towards delivering exceptional post-purchase experiences by starting a [free trial of Starshipit](https://app.starshipit.com/Dashboard/SignUp.aspx) today. ## Ready to start automating? ## https://starshipit.com/blog-content/kuu0rg1xydfffwjj7cf9fmo3phni2t # Create a powerful online store with WooCommerce and Starshipit In this article, we'll explore how to turn an average website into a powerful web store by using WooCommerce as well as Starshipit for fulfilment automation. Canonical URL: https://starshipit.com/blog-content/kuu0rg1xydfffwjj7cf9fmo3phni2t **Summary:**_ WooCommerce with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ When it comes to DIY blog and website design, WordPress is one of the most well-known brands out there. But what happens when you want to turn your WordPress website into an online store? ### Introducing WooCommerce **[WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md)**** is a customisable, open-source eCommerce platform that’s built for WordPress websites. **It’s proving popular, with almost 94% of all WordPress eCommerce websites using the WooCommerce plugin, which equates to over 28% of all online stores. WooCommerce is a plugin that you can add to any WordPress website to set up a store in minutes. It comes with secure payments, configurable shipping options and much more. If you want to add more features and extend the functionality of your store, you can plug in more extensions from the [WooCommerce Extensions Store](https://woocommerce.com/products/?_ga=2.37148512.135640672.1655663649-1538484001.1646615388). ### Starshipit + WooCommerce WooCommerce might enable payments on a website, but how do any orders that get placed get dispatched? WooCommerce has its own shipping functionality that integrates with USPS. This is great for US-based customers who are happy using just the one courier. But for retailers who want more choice, that’s where Starshipit comes in. **Starshipit ****[integrates with WooCommerce](https://starshipit.com/partner/woocommerce.md)**** to automate the fulfilment of orders. **The leading provider of integrated and automated fulfilment solutions for online businesses of every age and stage, Starshipit integrates with a large range of couriers and eCommerce platforms. #### How it works The integration between WooCommerce and Starshipit is simple. A customer places an order on your WordPress website. Their order is automatically imported into Starshipit (via your inventory or warehouse management system if you also run one of those). Once in Starshipit, your orders are automatically allocated to couriers. When they’re dispatched in Starshipit, information is then written back to WooCommerce, and notifications can be triggered to keep your customers informed and drive them to your [branded tracking page](https://starshipit.com/branded-tracking-page.md). All of this adds up to a streamlined fulfilment process that reduces handling time, minimises human error, and improves overall customer experience. ### Benefits of integrating WooCommerce with Starshipit **The key benefit of integrating WooCommerce with Starshipit is the number of courier companies Starshipit integrates with. **While WooCommerce Shipping integrates with just USPS, Starshipit integrates with more than 25 domestic and international couriers worldwide, including [DHL Express](https://starshipit.com/dhl-express.md), [Royal Mail](https://starshipit.com/royal-mail.md), [DPD](https://starshipit.com/dpd.md), [UPS](https://starshipit.com/ups-shipping-software.md), [TNT](https://starshipit.com/tnt.md), [Australia Post](https://starshipit.com/australia-post.md) and [NZ Post](https://starshipit.com/new-zealand-post.md). Once you’ve integrated with your couriers, orders are automatically allocated to certain couriers based on rules you’ve set up as they come through your WordPress store. It’s fast and easy to print shipping labels and generate customs documentation, and you can engage with your customers at every step of the delivery journey using branded tracking pages and email or SMS notifications. #### Live rates at checkout **If you use both WooCommerce and Starshipit, you can also display ****[live rates at checkout](https://starshipit.com/choice-at-checkout.md)****. **This is useful if you have multiple shipping methods and want to give your customers choice and total transparency around delivery speed and cost. Starshipit also lets WooCommerce users add Authority to Leave and Signature Required tick boxes at checkout, which gives customers greater flexibility around how they want their orders delivered. ### Make the most of Starshipit + WooCommerce For online retailers who use WooCommerce to power their online store, it’s easy to streamline and improve the efficiency of your fulfilment by integrating with Starshipit. Sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) and take control of your fulfilment today. ## Ready to start automating? ## https://starshipit.com/blog-content/landed-costs-duties-ddp-international-shipping # What are landed costs, duties and DDP in international shipping? Learn what landed costs, duties, taxes and DDP mean in international shipping, and how retailers can show clearer costs at checkout. Canonical URL: https://starshipit.com/blog-content/landed-costs-duties-ddp-international-shipping **Summary:**_ Landed costs include the full cost of delivering an international order, including duties, taxes and customs-related fees. DDP (Delivered Duty Paid) handles import charges before delivery; check product data, checkout pricing and carrier workflows so customers understand the total cost before they buy._ **International shipping can open up valuable new markets, but it also exposes one of the biggest gaps in the customer experience: the difference between what a customer pays at checkout and what they may still need to pay at delivery.** We see this often with retailers expanding overseas. A customer places an order, pays for shipping, waits for the parcel, then gets asked to pay duties, taxes or customs fees before it can be delivered. Even when the charge is legitimate, it can feel like a surprise. **Direct answer: **Landed costs are the total costs involved in getting an international order to the customer, including shipping, duties, taxes and customs-related fees. DDP, or Delivered Duty Paid, means those costs are handled before delivery, so the customer is not asked to pay unexpected charges when the parcel arrives. **That is why landed costs matter.** They are not only a customs or finance detail. They affect checkout conversion, delivery success, customer trust, support workload and margin. Starshipit's Evolving Expectations 2026 report found that 65.2% of retailers cite international shipping costs as a top challenge, while 47.8% identify customs compliance as a key challenge. For growing retailers, cost transparency is part of building an international shipping experience customers can trust. ### Table of contents - What are landed costs? - What are duties and taxes in international shipping? - What does DDP mean? - What is the difference between DDP and DDU? - Why do unexpected duties hurt customer experience? - How can you show duties and taxes at checkout? - How does Starshipit Landed Costs work? - Landed costs checklist for retailers - Conclusion - FAQs ### **What are landed costs?** **Landed costs are the full cost of getting a product from your warehouse to your customer's door in another country.** - Product cost - International shipping cost - Insurance - Customs duties - Import taxes such as VAT, GST or sales tax - Carrier, customs or remittance fees - Any handling charges linked to import processing Customers usually care about the final amount they need to pay; not how many systems, carriers or customs authorities sit behind it. If they only see part of the cost at checkout, the rest can become a surprise at delivery. For example, a customer in the US buys a NZ$180 jacket from a New Zealand retailer. The retailer charges NZ$25 for shipping at checkout. If duties, taxes or carrier fees are charged later, the customer may feel they were undercharged or misled, even if the retailer followed the correct process. That is why we recommend treating landed costs as part of the checkout and delivery experience, not as an afterthought once the parcel reaches the border. ### **What are duties and taxes in international shipping?** **Duties and taxes are ****charges applied**** when goods cross a border.** The exact amount depends on the destination country, product type, declared value, country of origin, and local import rules. - HS code or tariff classification - Product value - Shipping and insurance value - Destination country - Country of origin - Import thresholds and exemptions - Product restrictions or special categories Duties are usually linked to the type of goods being imported. Taxes are often broader consumption taxes, such as VAT or GST. Some destinations may also apply customs processing or carrier remittance fees. If you are selling into multiple markets, it is worth avoiding one fixed duties-and-taxes assumption across every country. A beauty product, shoe, supplement, handbag and electronic device can all be treated differently. The same product may also attract different rates depending on where it is made and where it is being shipped. **Important: **This is not legal, tax or customs advice. Before setting duties, taxes or customs processes for your business, confirm your obligations with a customs broker, tax adviser, carrier or official customs authority. ### **What does DDP mean?** **DDP stands for Delivered Duty Paid.** In DDP shipping, duties and taxes are paid before delivery, so the customer should not be asked to pay those import charges when the parcel arrives. - Duties and taxes are calculated before or during checkout. - The customer pays the relevant amount upfront. - The shipment is sent with the right DDP data. - Duties and taxes are remitted through the appropriate workflow. - The customer receives the parcel without a surprise customs bill at delivery. The [International Chamber of Commerce](https://library.iccwbo.org/clp/clp-incoterms.htm) defines Delivered Duty Paid as a seller obligation where the seller clears goods for import and pays duties and customs formalities before delivery. For retailers, DDP can create a clearer customer experience. It can also make margin planning more predictable because the import cost is visible earlier in the order journey, before the order is packed and shipped. ### **What is the difference between DDP and DDU?** DDP and DDU describe who pays duties and taxes, and when. **DDP means Delivered Duty Paid.** The seller handles duties and taxes before delivery, usually by collecting the cost from the customer upfront or absorbing it into the price. **DDU means Delivered Duty Unpaid.** The term is older and is often used informally in eCommerce to describe a receiver-pays model. In practice, the customer may be asked to pay duties, taxes or fees when the parcel reaches the destination country. DDU can still be appropriate in some cases, especially if your business is not set up to calculate or remit duties upfront. But it does create more friction for the customer. A customer who has already paid for the order may not expect a second payment before delivery. ### **Why do unexpected duties hurt customer experience?** **Unexpected duties create a trust problem.** - From the customer's point of view, the order was already paid for. If a carrier asks for more money before delivery, they may think: - The retailer hid the real cost. - The shipping price was inaccurate. - The order is more expensive than expected. - The delivery is delayed or difficult. - Buying internationally from that retailer is not worth it again. - For your team, surprise duties can lead to: - More support tickets - Refused deliveries - Delayed parcels - Returned orders - Negative reviews - Lower repeat purchase confidence - Margin pressure if the retailer chooses to reimburse the customer This is why checkout transparency matters. International customers need to understand the total cost before they commit. If duties and taxes are not shown at checkout, your checkout and shipping policy should clearly explain that the customer may need to pay import charges on arrival. ### **How can you show duties and taxes at checkout?** You can show duties and taxes at checkout by connecting product, order, carrier, and destination data before the customer pays. - Accurate product descriptions - Correct HS codes - Country of origin for each SKU - Product value and currency - Shipping cost - Destination country and postcode - Carrier and service details - Checkout rates or a landed cost calculation tool The goal is to move from estimated or hidden import costs to a clearer landed cost before purchase. Start with your product catalogue. If HS codes or country-of-origin data are missing, duties and tax calculations can be inaccurate. This is especially important if you have a large catalogue, bundles, variants or products made in different countries. Then review the checkout experience. Customers should be able to see whether duties and taxes are included, excluded or payable on delivery. Use plain language. "Duties and taxes included" is clearer than a technical customs note buried in the footer. Finally, make sure the shipping workflow matches the promise at checkout. If you collect duties and taxes upfront but send the order with the wrong customs data, you can still create delivery friction. ### **How does Starshipit Landed Costs work?** **[Starshipit Landed Costs](https://starshipit.com/us/duties-and-taxes.md)**** helps you calculate and display duties and taxes at checkout, collect payment upfront and support Delivered Duty Paid (DDP) shipping for supported markets and carriers.** It brings landed cost calculation, checkout visibility, customs payment workflows and billing into Starshipit, so your team can manage international shipping from one platform instead of adding another account, invoice or disconnected process. **With Starshipit Landed Costs, you can:** - Calculate duties and taxes at checkout - Show customers a clearer landed cost before purchase - Collect duties and taxes upfront - Support DDP workflows for supported markets - Use supported carriers, subject to service availability - Reduce surprise delivery charges for customers - Keep duties, taxes and international shipping workflows in Starshipit If you already use Starshipit for international shipping, this helps reduce manual work around duties and taxes while giving customers a clearer cost before they buy. ## Landed costs checklist for retailers ### **Conclusion** **Landed costs help you understand the full cost of an international order before it reaches the customer.** Duties, taxes, customs fees and carrier charges can all affect the final amount, so showing those costs clearly at checkout can protect customer trust and reduce delivery friction. If you are expanding internationally, DDP shipping and landed cost transparency can make cross-border growth more predictable. To show duties and taxes upfront from one platform, explore Starshipit Landed Costs or [talk to ](https://starshipit.com/book-an-appointment.md)[one of our ](https://starshipit.com/book-an-appointment.md)[shipping](https://starshipit.com/book-an-appointment.md)[ exper](https://starshipit.com/book-an-appointment.md)[t](https://starshipit.com/book-an-appointment.md)[s](https://starshipit.com/book-an-appointment.md)[.](https://starshipit.com/book-an-appointment.md) ## FAQs ### **What are landed costs in eCommerce?** Landed costs are the total costs of getting an international order to your customer. They can include product cost, shipping, insurance, duties, taxes, customs fees and carrier remittance charges. ### **What does DDP shipping mean?** DDP shipping means Delivered Duty Paid. Duties and taxes are paid before delivery, so the customer should not receive an unexpected bill when the parcel arrives. ### **What is the difference between DDP and DDU?** DDP means duties and taxes are handled before delivery. DDU, often used informally to mean receiver-pays, means the customer may need to pay duties, taxes or fees when the parcel reaches the destination country. ### **Are customs duties the same as taxes?** No. Customs duties are usually based on the type, origin and value of goods. Taxes, such as VAT or GST, are broader consumption taxes applied by the destination country. ### **Why should I show duties and taxes at checkout?** Showing duties and taxes at checkout gives customers a clearer total cost before they buy. It can reduce surprise delivery charges, refused deliveries, support tickets and loss of trust. ### **Can Starshipit calculate landed costs?** Yes. Starshipit Landed Costs can calculate and display duties and taxes at checkout, collect payment upfront and support DDP workflows for supported markets and carriers. ## Ready to start automating? ## https://starshipit.com/blog-content/large-item-shipping-companies # Large item shipping companies: The retailer’s guide Are you looking for the best large item shipping companies? This guide explores the leading carriers who are best suited for large shipments. Canonical URL: https://starshipit.com/blog-content/large-item-shipping-companies **Summary:**_ Large item shipping companies: The retailer’s guide is a practical reference for comparing options and deciding what to improve next. Use it to narrow the checks, tools or workflow changes that match your store size, team capacity and shipping operation._ If your business stocks large and heavy objects, offering them for sale online can present a number of challenges. One in particular is the increased shipping charges, and if a customer does decide to pay them, how to package the item safely? Or, more importantly, who is going to deliver it for you? Finding large item shipping companies can really help you here. The best way to get heavy or large items to your customers effectively is to partner with a courier that has expertise in this area. Here’s what you need to know to find the right shipping partner for your business. ### Table of contents - Large item shipping companies: A guide for retailers - What's the difference between deadweight and volumetric weight? - How do companies calculate volumetric rate? - How do shipping companies calculate weight? - [Cheapest shipping for large items](https://starshipit.com/cheapest-shipping-for-large-items.md) - The best large item shipping companies - Displaying live rates at checkout to your customers ### Large item shipping companies: A guide for retailers There are a lot of courier companies out there that will have experience in large item shipping. They’ll know how to safely handle these items and be able to accurately provide the [cost of shipping](https://starshipit.com/blog-content/costs-of-shipping.md) large items to give your customers peace of mind when they order. Below, we’ve put together a list of some of the key terms to know, and steps you can take to ensure success when you’re shipping heavy items to customers. This is a great place to start, but we’d also recommend speaking directly to your courier if you have specific requirements. It’s also important to check what your courier defines as a large or heavy item, as each courier company has a slightly different set of criteria. Remember to take into account an item’s dimensions as well as its weight. ### What's the difference between deadweight and volumetric weight? Two particular terms are going to dominate your search for how to ship large items: deadweight and volumetric weight. You’ll need to learn about both of these metrics for any heavy items you’re planning to ship. The definitions are: - **Deadweight:** This is how much the large shipping item actually weighs. If a courier is pricing your delivery by deadweight, they aren’t taking the dimensions of the product into account. - **Volumetric weight: **Sometimes referred to as dimensional weight, this takes into account the length, weight and height of the object you’re shipping so the courier knows how much space it will take up, not just how much it weighs. ### How do companies calculate volumetric rate? When shipping large items, some companies want to know how much space these items will take up. This is so they can maximise the shipping potential of each truck or plane, as it allows them to charge accordingly and make space for big shipping boxes. To calculate a volumetric rate, companies will multiply a package’s height, weight and depth, and then divide that by 5000. They may also compare this against an equivalent deadweight rate for the same item when selecting which rate is most appropriate. **Calculation example** Take a look at the following calculation example from DHL for volumetric weight: You have to send a shipment of 20 kg with the dimensions 75 cm (L) by 40 cm (W) by 40 cm (H). The calculation is then as follows: The volumetric weight in this case is higher than the actual weight of the shipment, so the rate is based on 20 kg. ### How do shipping companies calculate weight? If you’re wondering how to ship large items by weight, it’s actually as simple as it sounds. Couriers that use a deadweight rate will simply weigh your item, multiply its mass by their specified rate and then that will be your cost. ### Cheapest shipping for large items Now that you’ve learnt the key terms for shipping heavy items, you’re probably wondering which option is the most cost-effective, particularly if you’re trying to ensure fair and consistent pricing for your customers. If your item is only just over the threshold for what is considered a large item with your normal courier, you may want to quickly check the requirements with other companies as well in case theirs are slightly different. FedEx notes that, in some situations, [volumetric weight can be a cheaper option](https://www.fedex.com/en-us/shipping/packaging/what-is-dimensional-weight.html). This is because there are a few key advantages for sellers that can fit their large shipping items into more efficient packaging, such as the environmental benefits of shipping a more efficient package. However, if you’re shipping items that are naturally large or have unique dimensions, you’re going to have to work with the rate the courier company gives you. ### Large shipping item companies When planning how to ship heavy items, it’s good to check out which companies provide the right service and how they can meet your needs. Here’s a few we recommend and how they deal with heavy equipment shipping. ### StarTrack StarTrack adds extra fees for [shipping heavy items](https://startrack.com.au/content/dam/auspost_corp/media/documents/startrack-standard-rates.pdf), as is standard procedure. Items that are over a deadweight of 32 kg will be charged $75, while items with larger than normal dimensions will also face a surcharge. The price for their dimensional weight option scales with the size of the large item. ### Direct Freight Express When [shipping large items](https://www.directfreight.com.au/) with Direct Freight Express, the company uses the term “chargeable kilograms” to describe how it allocates pricing for these goods. Direct Freight express will measure an item’s deadweight and dimensional weight, and charge based on which unit is the highest. This is common practice for shipping companies that take both units into account. ### TNT Is your item heavy, large or oversized? TNT has some great guidelines for narrowing down exactly what service your package needs. They also detail the weight limits for each of their services. For example, heavy shipping items of up to 500 kg can still be sent on their Express courier service. Finally, they remind us that heavy boxes don’t always need a pallet (as long as they’re less than 70 kg) but they do need labels! Putting a “heavy” label on your item keeps everyone safe in the shipping process. ### Hunter Express Like Direct Freight Express, [Hunter Express](https://www.hunterexpress.com.au/about/faqs/) likes to know both the deadweight and the volumetric weight to calculate the cost of shipping large items. Hunter Express charges for heavy items based on which is higher: deadweight or volumetric weight. The company also notes that knowing this information ensures they send the right vehicle to pick up a large item for shipping. ### UPS Like other couriers on this list, [UPS shipping large items](https://www.ups.com/ca/en/support/shipping-support/shipping-dimensions-weight/shipping-heavy-items.page) costs depend on the size and weight of the package in question. Under the system UPS uses, large shipping items over 68 kg are classed as freight, which further affects the way they are charged and shipped. For the charges themselves, they depend on the volumetric weight of an item and scale as the weight rises. For more help with shipping heavy items, check out [the guide UPS put together](https://www.ups.com/ca/en/support/shipping-support/shipping-dimensions-weight.page). ### FedEx With [FedEx shipping large items](https://www.fedex.com/en-us/shipping/how-to-ship-oversized-items.html) costs are based primarily on the size of the item. Like the other couriers on this list, there are extra surcharges if an item is particularly heavy alongside a large volumetric weight. FedEx also classifies items over 68 kg as freight, so this can also impact the cost of shipping large items. ### Displaying live rates at checkout to your customers To help your customers get some clarity over the cost of shipping large items, we recommend displaying live rates at the checkout for online shoppers. Starshipit integrates with a number of eCommerce platforms and courier services to make this process much easier for you and your customers. Check out our [support guide on displaying live rates](https://support.starshipit.com/hc/en-us/articles/360000973695-About-live-rates-at-checkout) to learn how to set this feature up. ### Conclusion Shipping heavy items can have its challenges, but with the right couriers and support from smart software like Starshipit, you can ensure shipments of all sizes end up safely in your customers’ hands. By having an understanding of terms like deadweight and volumetric weight and understanding how they relate to your products, you’ll be all set to work with couriers on shipping large items. All that’s left is to get in touch with us. ## Ready to start automating? ## https://starshipit.com/blog-content/manage-your-fleet # How to build, manage and run a winning delivery fleet Learn about the advantages of owning your transport fleet of distribution, and find out if building a fleet is right for your business. Canonical URL: https://starshipit.com/blog-content/manage-your-fleet **Summary:**_ Managing a delivery fleet means coordinating drivers, routes, delivery promises, vehicle capacity, customer updates and fallback plans. Build clear dispatch workflows and tracking visibility so the fleet can stay reliable during busy periods, delays or operational pressure at higher volume._ If your retail business relies on your [own drivers and vehicles](https://starshipit.com/own-fleet.md) to make deliveries, having the right fleet management strategy can be the difference between getting orders to your customers fast, or leaving them furious. It’s even more important if you’re working with custom fleets to ensure you have the right vehicles for the job. Keeping your owned vehicles roadworthy and reducing downtime can generate huge [cost savings](https://starshipit.com/ecommerce-shipping-rates.md). Let’s check out everything you need to manage and run a successful delivery fleet. ### Are owned fleets worth it for retailers? As your business grows, you’ll find yourself sending more and more business to your courier partners. That’s great for the majority of your orders, but what if you often need to make one-off trips or fulfill unique requests? Asking staff to use their own vehicles might work in a pinch, but that really isn’t ideal long-term. Instead, retailers are finding benefits to integrating a select few delivery vehicles into their fleet while still maintaining a relationship with their usual carriers. Once you start to look at the benefits, it’s easy to see the appeal. The advantages of owning your own transport fleet for distribution include: - **Reducing your costs:** Heavy or large packages attract a number of extra fees from couriers. If you’re frequently [shipping oversized items](https://starshipit.com/blog-content/large-item-shipping-companies.md), it could be worth delivering them with your own drivers. - **Improving the customer experience: **Do you have customers that live rurally? Or can’t accept signed deliveries during work hours? With owned vehicles, you can create a delivery schedule that suits you and your customers. - **Having better quality control: **Sometimes it’s nice to take control, especially if you ship fragile goods, specialist equipment, or food. Custom fleets can better serve niche products or circumstances. ### Getting started with your own fleet So all that’s left is to buy a couple of cars and hit the road right? Not quite. The best fleets are those that are built, managed and run with clear goals in mind. If you’ve watched Drive to Survive, you know how hard it is to get two of the world’s best drivers to drive in circles without an incident. Now imagine doing that at peak hour with a van full of fragile goods. Here’s what you need to know to succeed. ### Build your fleet To build your fleet effectively, you need to find vehicles that fit a range of criteria. Ticking every box could be a challenge, but you’re on the right track if you keep the following in mind: ##### Cost We’re not just talking about purchase price either. For fleet vehicles, you need to think about the ongoing costs of fuel and maintenance, as well as any modifications you may need to make to carry your products. ##### Practicality A small hatchback might be efficient for zipping around city streets with extra small orders, but what about large and oversize objects? On the other hand, buying the biggest possible van might seem like a great option, but how often will you fill it to the brim with packages? Try and get an idea how your owned fleet can complement your courier’s capabilities. ##### Sustainability Companies are figuring out how to make their operations more sustainable. With owned fleets, you have a much greater role in choosing which vehicles fit your goals. Choosing a hybrid or electric vehicle could help, as well as lowering costs on fuel. Some countries even offer rebates for them. ##### Acquiring vehicles Once you’ve run through that list, you’ll need to then figure out the best way to acquire the vehicles you need. The big decision here will be whether you lease or buy your fleet vehicles. One of the advantages for leasing is that you’ll have the opportunity to refresh your vehicles every few years for more efficient and advanced models. When buying vehicles, you’ll have fewer restrictions on how they can be used but when it’s time for an update you’ll have to spend more on a replacement. Building your fleet isn’t just about the vehicles either. Have you thought about how you’re going to manage them? A [shipping fulfillment solution](https://starshipit.com/fulfilment-automation.md) like Starshipit can help you manage your owned fleet alongside the couriers you partner with. ### Park your fleet Once you’ve acquired some vehicles and chosen a fleet management software, the next step is figure out where to park your fleet and how to keep it safe. Not every retail business location was created with fleet storage in mind, so it’s important to ensure you’re ready. A good strategy for parking your owned vehicles will touch on: ##### Security An article from My Management Guide noted the importance of high-tech surveillance systems to monitor where you park your fleet. Any damage will have a cost beyond simply replacing parts, especially once you factor in any down time. Along with cameras, the article also recommends advanced automatic lighting setups and RFID security gates if your location allows it. ##### Cost Any changes to your parking infrastructure are going to come at a cost. If you run a retail shop in a mall or urban environment, you might need to lease extra car parks nearby. Larger businesses in industrial parks may need to pave extra parking lots or reallocate spaces to make them more suitable for their private fleet. ##### Practicality Can your staff easily load their fleet vehicles without disrupting other parts of the business? If you’re planning to install them, are your EV chargers in a safe place and can your infrastructure support them? If your business is big enough to do its own fleet maintenance on site, make sure there’s space for that department as well. ### Run your fleet And now you’re ready to run your fleet! Well, once you set up route optimisation, driver schedules, [tracking services](https://starshipit.com/branded-tracking-page.md) and a way to collect fleet analytics. We’ll walk you through it. When it comes time to run your fleet, technology is your friend. The right fleet management software can keep track of drivers and help you with: Route optimisation: Save fuel and time by logically grouping orders together based on location. - **Scheduling: **Plan which drivers are taking which specific vehicles, and work out a timetable that minimises downtime for vehicles without overworking your staff. - **Tracking: **For safety, security and efficiency it’s important to track vehicles in real-time and keep reports of their performance and any incidents. - **Analytics:** Using the tracking and scheduling data, [analyse](https://starshipit.com/shipping-reporting.md) the performance of your fleet, and then make route optimisation changes accordingly. It’s also important to have a safe way to communicate with drivers while they’re out on deliveries. Cell phone laws differ by country, but in general it’s good to have a hands-free setup in each vehicle. ### Private fleet vs. common carrier We’ve talked about the benefits of owning your fleet, but how can you tell if it’s right for you? Depending on the scale of your business, common carriers like your existing [courier partners](https://starshipit.com/integrations.md) might still be the best option. Maybe you could even try splitting orders between both. Here are some pros and cons of each option to keep in mind. ### Private fleet **Pros:** - Choose your own vehicles. - Have control over drivers and their schedules. - More flexibility over delivery ranges and shipping heavy packages. **Cons:** - Funding your fleet could be difficult. - Your location might not suit parking your fleet. - You have to manage fuel costs and vehicle maintenance. - You might not have the same expertise as existing courier brands. ### Common carriers **Pros:** - Standard rates to help keep prices consistent. - Expert drivers with suitable vehicles. - Established networks and processes. **Cons:** - Less flexibility to meet unique customer demands. - Higher prices for large and heavy objects. - Less control over the customer’s delivery experience. If you’re needing extra flexibility in your [local delivery options](https://starshipit.com/blog-content/what-is-on-demand-delivery.md), but can’t quite justify your own fleet, Uber’s delivery options can fill the gap. Not only does Uber integrate with Starshipit, like many established couriers, its drivers can meet timely requests as you need them too. With live pricing and no commitments, Uber’s delivery options add an extra bit of valuable flexibility. Alternatively, if your owned fleet is light on deliveries, you could fill in for other businesses by making deliveries on the app yourself. Paring new and flexible technologies with established common carriers is great for businesses that are still scaling up or have varying levels of demand. ### How to use your own fleet with Starshipit Starshipit can help you manage your own fleet of vehicles and other contracted fleets, but combined with the ability to manage your regular courier partners as well. Within one dashboard, you see which orders are assigned to your owned fleet, and what’s being picked up by couriers. This enables you to offer an Amazon-like experience and stay competitive in a tough retail environment. By taking control of last-mile deliveries by running your own fleet, you can meet customers’ increasingly high expectations with tailored and speedy delivery solutions. The best past? You can do this all in one platform to keep your delivery operations as streamlined as possible. ### Conclusion There are many advantages of owning your own transport fleet for distribution, but it won’t make sense for every business. To build your own fleet and run it well, you need the right vehicles, suitable parking infrastructure, and technology that help you map routes, track drivers and assign deliveries efficiently. If you need to manage your own fleets or contracted drivers alongside other common carriers, Starshipit is the right platform for the job. With Starshipit, you can easily use your own fleet alongside your existing carriers – and deliver great customer experiences. ## Ready to start automating? ## https://starshipit.com/blog-content/multi-brand-shipping-strategy # How to manage shipping when using a multi-brand strategy Multi-brand strategies are an attractive option for all types of companies – but especially eCommerce businesses. Here's why you should consider the approach. Canonical URL: https://starshipit.com/blog-content/multi-brand-shipping-strategy **Summary:**_ A multi-brand shipping strategy helps retailers manage fulfilment across separate brands without losing visibility, consistency or customer trust. Centralise carrier rules, tracking, returns and order workflows so each brand keeps its own promise while operations stay efficient behind the scenes._ Multi-brand strategies are an attractive option for all types of companies in nearly every industry – but especially for eCommerce businesses. By diversifying your product portfolio, you can quickly reach new audiences, use the data and insights to [grow all your brands](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md) and cross-sell to different customers. There’s more to explore, which we’ll cover below. What’s more, the right software – especially in the shipping and [fulfilment stage](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) – can make the execution of a multi-brand strategy really quite easy. **That’s what you’ll learn in this article: What a multi-brand strategy is, the benefits and how you can use powerful software to automate the difficult parts and get your orders out to customers.** ### Table of contents - What is a multi-brand strategy? - Benefits of a multi-brand strategy - How to manage shipping when using a multi-brand strategy ### What is a multi-brand strategy? **A multi-brand strategy means having a catalog of products under different brands and names, which are all owned by one business.** While you may not have heard the term before, multi-brand companies are everywhere: - Unilever (Rexona, Lynx) - Meta (Instagram, WhatsApp) - L’Oreal (Garnier, The Body Shop) There’s not just one way of setting up a multi-brand strategy, however. Allow us to introduce the “Branded house” and “House of brands” concept. ### Branded house vs House of brands #### What is a branded house? The most popular approach, a branded house strategy keeps all sub-brands housed on one [eCommerce](https://starshipit.com/blog-content/ecommerce-fulfilment-101-techniques-and-methods.md) platform/store. It’s the best approach if you want to launch new brands that serve the same audience. Think Jordan shoes being sold on the Nike website. #### What is a house of brands? A house of brands is the opposite approach. A house of brands means different brands owned by the same company, but operated independently of one another. They often have different target audiences and completely individual identities – for example Meta operating WhatsApp. In this situation, each brand would typically have its own eCommerce store/platform too. Regardless of how a business presents these different brands to customers, shipping is a common challenge. Thankfully, shipping software can make it easy (more on this later). ### Benefits of a multi-brand strategy There’s a reason some of the largest companies in the world have deployed multi-brand strategies: - 🚧 **Reduce your risk by diversifying** – If one brand has a damaged reputation, you won’t risk all your other brands. - 💸 **Capture the switchers** – Just because customers switch brands, it doesn’t mean you have to lose them as customers. - 📊 **Data and insights **– Spin up new brands easily and cheaply thanks to the insights from your earlier efforts. - 🏆 **Become more competitive** – Take away shelf space from your competition and win in your market. ### How to manage shipping when using a multi-brand strategy Behind the scenes, you’re probably wondering how you manage all these different brands and ship orders out to customers. With an automated shipping and fulfilment platform, it’s easy. **Starshipit was built to handle multi-brand and multi-location shipping, and setup is as easy as a few clicks. Using Starshipit also means you’re able to automate every other part of your shipping process, which can save you hours per week.** If you dispatch from multiple locations, have multiple brands or use various integrations (like two Shopify stores) you can set up child accounts for each additional location or brand. There are a few different ways you can use Starshipit for your multi-brand strategy: ##### Multi-Location approach You'd use a multi-location account when you want to ship from multiple locations and want to bill shipping costs to different courier accounts. You can assign orders to multi-location child accounts manually or by using a rule. When you fulfil the order on the child account, Starshipit will write-back the tracking number through the parent account's integration. ##### Multi-brand approach If you dispatch multiple brands from the same warehouse, you can use your main parent account to create child accounts for each brand or business. Each child account will have its own manifest settings and customised branded notifications. In this scenario you’d have two or more printers set up at different workstations. Each workstation has its own login. All settings are inherited from the parent account, other than the printer settings. ### Other benefits of shipping automation Starshipit can easily sit at the centre of your multi-brand strategy, but it can also automate other parts of your shipping process and reduce the time spent dealing with shipping labels, correcting invalid addresses and more. Here’s why retailers and eCommerce businesses choose Starshipit: - 🚚 **Support for all major couriers** – Starshipit supports all major couriers, meaning you can get started in minutes. - 🖥️** One shipping dashboard** – Manage your entire shipping operation – including your couriers – from one location. Make changes to your courier products, add new services and more. - **🧠 Automate your shipping with the rules engine **– Use rules to automatically assign orders to certain couriers based on conditions and actions that you set. - 🔔 **Shipping notifications and branded tracking** – Create and manage your [shipping notifications and branded tracking pages](https://starshipit.com/branded-tracking-and-notifications.md) from one location, instead of hopping between different courier systems. - ⬅️ **Manage returns **– Returns are a tricky thing to get right at the best of times. When you use Starshipit, you can set up a dedicated returns portal so customers can self-service returns. ### Wrap up **Interested in seeing how Starshipit can help you to save time and money on every order? Try out platform for ****[free for 30 days](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.88163539.950455625.1667419654-1631464433.1659067778)**** (no credit card required) or book a demo with one of our helpful team members.** You can also check out more of our [case studies](https://starshipit.com/blog/case-studies.md) to see how other retailers have used Starshipit for their own multi-brand strategies. Now, they’re growing faster and delivering better experiences for their customers. Or, read how to manage multi-location and multi-brand shipping in [our support guide](https://support.starshipit.com/hc/en-us/articles/360001188356-Managing-multi-location-multi-brand-and-dropshipping). ## Ready to start automating? ## https://starshipit.com/blog-content/multi-carrier-shipping-software # How to choose multi-carrier shipping software for eCommerce Compare multi-carrier shipping software by carrier coverage, rates, automation, labels, tracking, integrations and support. Use this retailer checklist. Canonical URL: https://starshipit.com/blog-content/multi-carrier-shipping-software **Summary:**_ Multi-carrier shipping software connects your orders and carrier accounts in one workflow. Use it to apply carrier rules, print the right labels, return tracking data and offer delivery options without moving between portals. Choose a platform by checking carrier coverage, automation, integrations, support, reporting and total cost._ One of the big challenges for eCommerce retailers is keeping up with the evolving expectations of their shoppers. Having a great product is one thing, but how quickly can you get it to your customers? What shipping deals can you offer? We’re finding more and more retailers are turning to multi-carrier shipping to navigate better rates, stay flexible on delivery options, and give customers more choice at checkout. Here’s our guide on the benefits of [multi-carrier shipping software](https://starshipit.com/multi-carrier-shipping.md), and how using the right tools can make this process even more efficient for your business. ### What is multi-carrier shipping? Multi-carrier shipping is when businesses work with a range of couriers to deliver products to their customers. Rather than partner with one specific shipping company, multi-carrier shipping will see these retailers send packages with the most suitable courier. For retailers who have built strong relationships with a single shipping partner over a number of years, it might seem strange to suddenly reach out to other competitors. However, the growth in eCommerce sales and rising consumer demands mean businesses need to adapt. Shopify projected that [eCommerce sales would account for more than 20.5% of all worldwide retail sales in 2025, and will reach 22.5% by 2028](https://www.shopify.com/ca/enterprise/blog/global-ecommerce-statistics?_gl=1*1o1qhox*_gcl_au*NjQxODA4MjI2LjE3ODM5Mjk1ODU.), meaning having a multi-carrier shipping strategy can help you meet this demand. **The key benefits of multi-carrier shipping are:** - **Flexibility**: React to disruptions and choose carriers according to the best delivery options in real-time. - **Leverage**: Negotiate better rates with carriers that are now competing for your business. - **Suitability**: Some carriers might have great same-day shipping rates, others are better suited to shipping oversized objects. Multi-carrier shipping means you always have the right carrier for an order. - **Increased services**: Customers want delivery options at online checkouts. More carriers means more services for them to choose from. ### How do you choose multi-carrier shipping software? For multi-carrier shipping to be as efficient as possible for your business, you need a software solution that’s equipped to handle it as an option. Multi-carrier integration means you can manage all your available couriers from one dashboard, which saves you time and keeps all your important order information in one spot. It’s important to choose software carefully when you’re integrating it into established business practices, especially for something as time– and cost-sensitive as shipping. The **key questions to ask yourself **when evaluating shipping software are: - Will this be easy to learn and to train staff to use? - Does it have robust privacy and security features to protect our business and our customers? - Is it compatible with our existing tech stack? - Can it integrate with the couriers we want to use? To really optimise a multi-carrier shipping approach for your business it’s important to look at all the integration options a shipping fulfillment platform can offer. Take a look at some common integration options and the shipping benefits they can provide. #### Shipping and fulfilment software Choosing the right shipping platform is crucial for managing a multi-carrier shipping strategy. It should not only facilitate easy integration with your existing tech stack, but also enhance the overall workflow with features like automated courier selection, bulk label printing and up-to-date order tracking. #### eCommerce Platforms By integrating [popular eCommerce platforms like Shopify](https://starshipit.com/partner/shopify-shipping-integration.md), you can directly import your orders into Starshipit and manage your carriers from there. This helps you assign the best carrier for each order, print the correct shipping labels and manage returns. #### Inventory Management Systems (IMS) When managing multi-carrier shipping you want to know exactly how much inventory you have, where it is, and where it needs to go. Integrating [Starshipit with your IMS](https://starshipit.com/partner/cin7-omni.md) can help make this process easier and more efficient. #### Warehouse Management Systems (WMS) Integrating [your WMS with Starshipit](https://starshipit.com/partner/peoplevox-app.md) can optimise your multi-carrier shipping approach. This allows you to fix address errors, print labels and assign orders to the right carrier without jumping between platforms. ### The benefits of using a multi-carrier shipping API We’ve talked about the benefits of multi-carrier shipping, but what about the advantages of using software that’s built to handle it? Being able to **customise your shipping software** to match your needs is essential for creating an efficient workflow, and for making changes without introducing unnecessary disruption. What's more, using a solution like Starshipit means gaining access to a multi-carrier shipping API. If required, you can **use this API to integrate with your unique tech stack**. Then, as well as having access to features like the rules engine, you immediately get access to integrations with the world's leading domestic and international carriers. **Software like Starshipit also gives you the ability to scale as needed. **Are you adding more couriers because you’re going to [start shipping internationally](https://starshipit.com/blog-content/international-courier-shipping.md)? You’ll want a platform that can adapt with you and align with your business goals. ### Benefit 1: One centralised view into your shipping To realise the full benefits of multi-carrier shipping, you need to do it in a way that’s efficient and accurate. Jumping between different platforms is a recipe for confusing staff and mixing up orders for customers. With the right software you can integrate multiple couriers and see everything you need in one platform. This greatly simplifies your operations and means you don’t need to build and maintain multiple courier integrations. **Example **– You can set up rules to automatically assign orders to different carriers based on your unique requirements, such as cheapest rate, delivery speed, or destination. This means you don’t need to do the time-consuming work of manually assigning carriers to each order. ### Benefit 2: Displaying multiple carrier options on checkout Customers love having choice at the checkout. If your eCommerce business is able to offer multiple carrier options, it can go a long way to meeting customer demand for flexible and speedy delivery. Shoppers will want to see: - The cost of each delivery option. - The expected delivery date and time. - The carrier that will be picking up their order. **Example **– At checkout, you can use Starshipit to automatically display multiple shipping options from your different integrated carriers. This gives your customers the best checkout experience – choice! They can pick from the delivery options you’ve set and choose which one best fits their needs. For example, they might want to pay more for same-day delivery, or they may be happy to pay less by going with a standard delivery option. ### Benefit 3: Managing multi-carrier shipping labels with ease One key hurdle to overcome with multi-carrier shipping is the different labels you’ll need to be familiar with. Some of the challenges [multi-carrier shipping labels](https://starshipit.com/shipping-labels.md) present include: **Different standards for each courier:** The more shipping partners you engage with, the more labels you and your staff will need to be familiar with. Meeting these requirements is important for maintaining relationships with your shipping partners. **Accuracy:** No matter who the shipping label is being printed for, it needs to carry accurate information to ensure a package arrives on time and in the right place. The [cost of invalid shipping addresses](https://starshipit.com/blog-content/how-do-i-fix-invalid-destination-address.md) and other errors can have a real impact on how your business operates. **Efficiency:** Without the right systems in place, multi-carrier shipping can impact your workflow. Staff need tools that can help them efficiently create and print labels for a number of couriers. ** Example **– Purpose-built shipping software like Starshipit helps retailers overcome these challenges. For example, you can print the right shipping labels for each order, without needing to hop between different carrier web portals. You can also auto-print whenever orders come in! Purpose-built shipping software like Starshipit can help your business overcome these challenges. Automation and carrier API integration help to prioritise accuracy when creating shipping labels to ensure orders are getting to your customers. Bulk label printing also helps staff perform these tasks efficiently for all your shipping partners. ### Tools to compare the best multi-carrier shipping software The benefits of multi-carrier shipping are there, but it sounds like a lot of work, right? With the right shipping software, you can maximise the impact of working with multiple couriers without it heavily impacting your workload. Looking at online comparison tools can help you figure out which software options are going to best meet your needs. The three that we recommend are: - [G2](https://www.g2.com/products/starshipit/reviews) - [Capterra](https://www.capterra.co.nz/software/138963/starshipit) - [Software Advice](https://www.softwareadvice.co.nz/software/435214/starshipit) It can be hard to take the leap and try out a new tool or software solution, especially when it involves changing your shipping processes. The links above can help you compare and contrast features of the best multi-carrier shipping software to see what will best suit your needs. **When doing your research, it’s best to look for:** - **The overall rating:** This won’t give you the full breakdown, but it’s a quick snapshot of the quality of the software. - **User reviews:** What are people saying? See if they work in similar industries to you or are using the software to solve problems you’re also trying to overcome. - **Pricing options:** Check to see if it’s in your budget and if you are likely to generate a good return on investment with the increased sales and streamlined workflow. - **Features:** Does it support multi-carrier shipping? What else does it do? Starshipit is designed to work with retailers that offer a multi-carrier shipping strategy. By integrating our platform with top couriers and eCommerce platforms, you can manage orders from one platform no matter which company is in charge of delivery. ### Wrap up With the right tools, your business is ready to adopt multi-carrier shipping and broaden options for customers, negotiate better shipping rates and react quickly to shipping disruptions. As your business grows, working with different couriers means you can meet high customer standards. When you’re looking for software and other resources it’s important to consider what your business needs. The best multi-carrier shipping software will **work with your existing tech stack** while offering integrations with essential industry staples like international couriers, inventory management systems and more. **Matching these capabilities with your goals is the key** to finding shipping software that will help you work more efficiently and effectively. ## Multi-carrier shipping software FAQs ##### What should a multi-carrier software comparison include? Compare more than the subscription price. Check which carrier accounts and markets are supported, whether you can use negotiated rates, how rules select services, what happens when a carrier is unavailable, and how labels, tracking, returns, reporting and support work at your volume. ##### Can multi-carrier shipping software use my negotiated carrier rates? Some platforms connect your existing carrier accounts, while others provide aggregated rates or support both models. Compare the rate source, subscription and per-label charges, account ownership and available services before deciding. To compare available carrier options, [compare Starshipit carrier integrations](https://starshipit.com/integrations.md). ## Ready to manage carriers in one workflow? ## https://starshipit.com/blog-content/multi-warehouse-shipping # Multi warehouse shipping: 5 benefits from retailers who get it right Online retailers are using multi warehouse shipping to cut shipping costs, get orders to customers faster and run a more efficient business. Canonical URL: https://starshipit.com/blog-content/multi-warehouse-shipping **Summary:**_ Multi-warehouse shipping lets retailers fulfil orders from more than one location, usually the warehouse closest to the customer or best stocked for the order. Connect inventory visibility, routing rules and tracking updates so delivery speed improves without adding manual decisions._ Your business is growing. You’ve got more retail stores, a bigger team, new products to sell and… just one warehouse? Multi warehouse shipping is becoming an essential strategy for growing businesses looking to balance cost savings with speeding up delivery times to keep their customers happy. If eCommerce is a core part of your business, expanding to a network of warehouses means being closer to even more shoppers and reducing the distance their orders have to travel. Here’s why we think strategic multi warehouse shipping can help your business, and what you can learn from companies that have already taken the leap. ### Benefits experienced by retailers Retailers that adopt multi warehouse strategies are seeing key benefits in their shipping processes. The best thing about these benefits is that they aren’t just for the business, they affect customers as well. The more efficient a business can be, the happier its customers are, especially when speedy and accurate shipping is involved. Here’s what multi-warehouse shipping can offer: 1. **Improved delivery times** – This is the big one, especially if you’re doing a lot of eCommerce sales. As you grow and customers from further away are ordering your products, it’s important to still be able to ship quickly. Having warehouse space in multiple key locations is vital. 1. **Cost savings** – This goes hand-in-hand with your improved delivery times. The closer a warehouse is to a customer, the less they pay. If you’re using [multiple carriers](https://starshipit.com/multi-carrier-shipping.md), this is a chance to use local options in a new location, instead of sending packages across cities, islands or whatever else stands between a customer and their order. 1. **Customer satisfaction **– Having more than one warehouse benefits customers in many ways. The main reason is faster shipping, which [studies show is the second most important factor for customers shopping online](https://www.digitalcommerce360.com/2023/08/30/shipping-delivery-satisfaction/), after free shipping. Followed closely by the opportunity of free shipping which, thanks to the savings you're making in shorter delivery timeframes, will make it easier for you to offer incentives like free shipping. Additionally, having multiple warehouses reduces costs for your customers, as it means returns can be sent back to a nearby location, making the process faster and cheaper for them. 1. **Increased operational efficiency **– Tracking stock levels, transfers, and understanding which regions need certain products can keep your retail business running smoothly and help you to anticipate future demand. 1. **Scalability** – There's no doubt that growing a business is hard. When do you open a new retail store? Can you support more staff? Multi warehouse shipping means you can increase and decrease warehouse capacity and locations as needed, especially if you’re using a third or fourth-party provider to meet your needs. Looking at your data to see where most of your orders are coming from is a great place to start, as it will give you a better idea of where to add your next warehouse. ### Challenges and solutions So is it as easy as opening a few new warehouses and immediately reaping the benefits? Not quite. There are a few key challenges to overcome, but we’ve also got the solutions to put your eCommerce business on the path to success. #### Challenge: Managing stock levels across multiple locations Retailers that try and take on this challenge without an effective warehouse management strategy are likely to struggle. According to an article from [BigCommerce Essentials](https://www.bigcommerce.com.au/ecommerce-answers/what-is-multi-warehouse-management/), warehouses that aren’t running efficiently and communicating effectively, usually pass those issues on to the consumer. #### Solution: Use a Warehouse Management System To maximise the benefits of multi warehouse shipping, you need a [Warehouse Management System (WMS)](https://starshipit.com/warehouse-management.md) that can accurately manage stock across multiple locations. Not only does this help with tracking stock levels and which specific products are most popular, it means that when a shopper picks next-day shipping you can deliver on that promise. #### Challenge: Increased stock holding costs Yes, at the end of the day an effective multi warehouse strategy can help you save on shipping costs. However, some costs are moved to other areas of your business. If one product is popular in multiple cities, for example, you now need to maintain stock levels in all of the necessary warehouses. Integrated Warehouse Management software provider, Lace Up, notes that holding higher stock levels for longer can also [increase insurance costs](https://www.laceupsolutions.com/multi-warehouse-management-challenges-benefits-and-best-strategies/), and is a risk when products are on their way to obsolescence. #### Solution: Forecast demand and optimise inventory management Being able to accurately forecast demand from your customers, and increasing or decreasing your supply to match can really help here. The better you can manage your inventory and stay aware of changing trends, the less time you’re spending dealing with stock that just won’t move. It’s a situation that increases in complexity as you spread a range of products over a growing number of warehouses, but there are still benefits to be had. ### Case Studies – success stories of multi warehouse shipping If you’re starting to feel overwhelmed, don’t worry. Other companies have integrated multi warehouse shipping into their operations and succeeded, and as a bonus some even shared their success stories. **_Note:_**_ Cabela’s is not a Starshipit customer, but they’re a useful example for anyone looking to implement a multi warehouse strategy._ ### Lorna Jane's strategic approach to global expansion **Challenge** – Lorna Jane, a leading activewear brand, faced the challenge of meeting growing global demand while ensuring speedy and cost-effective delivery. The brand needed a solution to efficiently manage orders from multiple warehouse locations worldwide. ** Solution – **Lorna Jane turned to the power of Starshipit, alongside other integrated systems, like PeopleVox Warehouse Management, to streamline their multi-warehouse shipping process. By setting up child accounts for each warehouse under their main Starshipit account, Lorna Jane could automatically assign orders to the nearest warehouse based on the destination, optimising shipping routes and reducing delivery times. **Outcome – **This strategic approach allowed Lorna Jane to offer faster, more affordable shipping options to their loyal customers, enhancing customer satisfaction. The use of local couriers for each region further reduced shipping costs and improved operational efficiency, allowing Lorna Jane to keep pace with their international expansion and maintain their reputation for high-quality, fast-delivered activewear. ### Cabela’s uses multi warehouse shipping to meet global demand Hunting gear, fishing rods, and multi warehouse management is a match made in heaven for outdoors specialist Cabela’s. According to [MIS Director Larry Popps](https://web.archive.org/web/20250416150129/https://public.dhe.ibm.com/software/commerce/The_Challenge_of_Multi-Site_Warehouse_and_Order.pdf), the retailer could only meet its growth goals by ensuring all of its warehouses could talk to each other. Without this global view tracking all its inventory, they couldn’t accurately assess stock levels. Who was suffering in all this? The loyal customer. As we mentioned earlier, a multi warehouse management system is key to managing this complexity, which is why Cabela’s looked for a solution that could get the right stock to the right places and people. **And that solution?** Cabela's discovered Distributed Order Management (DOM) System: that came pre-equipped with the essential integrations for the tech tools they were already using. By seamlessly linking crucial platforms — such as their inventory and warehouse management systems — Cabela’s gained a view of orders and inventories across all channels worldwide. This seamless integration enabled streamlined coordination of fulfillment operations across various locations, including stores, warehouses, suppliers, and partners. ### How does Starshipit enable multi warehouse shipping? Let’s say, your online store has one warehouse in every state in Australia, and you’d like to use Starshipit to fulfil orders from each warehouse. Within your main Starshipit account, you can create a **child account** for every warehouse you operate out of, then link them all to your **parent (main) account**. From here, you could [create a rule](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md) that automatically assigns any order that’s being sent to WA to be automatically assigned to your warehouse in WA. Then, your WA warehouse would manage these orders themselves. **Creating a rule** that assigns orders to the destination’s nearest warehouse means that you can offer cheaper shipping with local couriers, and speedier delivery for your loyal customers. ### Key Takeaways The case studies reinforce some of the points we made earlier, and can point you in the right direction as you begin to create a multi warehouse shipping strategy. We recommend you: - **Know why you’re doing this:** Cabela’s had a key, measurable goal in place before they started looking for a solution. - **Have an action plan:** Even if you've existed for decades, your multi warehouse expansion should be informed by a robust strategy. - **Be prepared to evolve:** The last step of the plan? Evolve. This won’t be a one and done process, so you’ll need to be prepared to revise and refine as you go. - **Ask for help: **In both examples, these companies reached out to experts to guide them through the process. For Cabela’s in particular, they knew an updated software platform was key to meeting their shipping goals. ### Wrap up An effective multi warehouse strategy can help your business stay efficient as it grows. Sure, there are challenges – but by learning from other retailers and keeping up with current trends, you can also see operational benefits like cost savings and scalability. The reality is that the current online shopping and shipping landscape is extremely competitive. If embracing multi warehouse shipping can get your products closer to your customers before they’ve even shipped, it can give you a huge edge over your competition. ### Get your free copy now Download our eBook, ‘**Getting started with ship from store**’ and discover how leveraging your existing stores as mini fulfilment hubs can be the first step towards a robust multi warehouse shipping strategy. It's filled with actionable insights to help you streamline your operations, enhance customer experience, and set a strong foundation for scalable growth. - [Download the eBook](https://info.starshipit.com/ship-from-store-ebook) ## Ready to start automating? ## https://starshipit.com/blog-content/navigating-cross-border-ecommerce-fulfilment-complexities-in-2022 # Navigating cross-border eCommerce fulfilment complexities in 2022 This blog is your one-stop-shop for all the insights and actionable tips shared throughout the National Online Retailers Association Retail Up webinar. Canonical URL: https://starshipit.com/blog-content/navigating-cross-border-ecommerce-fulfilment-complexities-in-2022 **Summary:**_ Cross-border eCommerce fulfilment becomes complex when duties, taxes, product restrictions, customs documents and international courier options are not planned early. Map the fulfilment journey by market so teams can set accurate checkout costs, delivery promises and tracking updates by market._ The **National Online Retailers Association Retail Up webinar**, hosted on the 2nd of February, 2022, brought together leading eCommerce experts, Cale Suesskow, Co-CEO of global Australian fashion brand, Vrg Grl, Travis Robinson, APAC General Manager of Zonos, Hakan Steele, Head of Channel Partnerships of Starshipit, and our host, Nadia Lotter, board of the NORA Network and Head of Marketing & D2C for Boody. **This blog is your one-stop-shop for all the knowledge, insights and actionable cross-border tips shared throughout the webinar.** Cross-border eCommerce is expanding fast with Statista reporting that global retail eCommerce sales are set to reach $5.5 trillion USD this year and $7.3 trillion USD by 2025. To help unlock the opportunities available to Australian retailers, the webinar discussion focused on three aspects of cross-border selling and shipping: - How to create localised transparency – knowing the expectations of international customers. - How to navigate complex tax schemes, duties and levies. - Essential tools for efficient cross-border shipping. Let’s now go through some of the highlights of the webinar. ### 1. What challenges do Australian retailers face when they begin cross-border shipping? **An obvious challenge for Australian retailers is managing the distance from key markets such as the UK and USA, coupled with the expectations of the international shopper.** As Nadia mentions, “Since COVID-19 everyone has gotten on board with instant gratification, so it's so hard for an Aussie brand shipping from Australia to satisfy that psychology!” To meet the expectations of the predominantly millennial global shopper, accustomed to warp speed click and deliver services such as Amazon, panelists agreed that retailers should look at offering more than one delivery option. For example, a global retailer could offer two options; an international express service and a more cost-effective delivery option. The next two challenges were unanimously identified by all guests as pain points that deter retailers from embarking on cross-border selling. **The first challenge facing Australian retailers is the sheer volume of paperwork and the complexity of costs**, such as understanding tariff classifications, calculating the landed cost and navigating the deep waters of local regulations that differ from country to country. To alleviate stress and save time managing the customs process and any additional documentation required, retailers like Vrg Grl use [Starshipit to centralise and automate the process](https://support.starshipit.com/hc/en-us/articles/4407149410703-Additional-Shipping-Documentation). For example, retailers can upload documents to their Starshipit account, such as MSDS, Prescriptions, Fabric Certificates, Declarations of Origins. The relevant documentation is then automatically assigned to orders using the Starshipit rules engine and forwarded to the courier. With over 70% of customers abandoning a purchase due to confusing and unclear shipping costs, it’s critical for Australian retailers to ensure complete transparency by displaying the landed cost before checkout. The landed cost is the sum of all costs, which include duties, taxes, courier fees and customs fees. Vrg Grl use the [Zonos Landed Cost API](https://zonos.com/landed-cost) to ensure all costs are clearly displayed and communicated to the customer before they checkout. This avoids gifting them an unwelcome surprise when they receive their much-awaited parcel. Nadia mentions that she has experienced this firsthand when shopping via Instagram because it’s not immediately obvious what country the retailer is from until she receives the parcel with a surprise customs invoice to pay. > “I implemented Starshipit at Vrg Grl and cut the time spent on fulfilment in half!” — Cale Suesskow, Co-CEO Vrg Grl **The second issue experienced by many Australian online retailers is the time it takes to manage the fulfilment process.** Cal from Vrg Grl shares a memory from the early days when they used to manually process orders via the courier’s portal. Fulfilment used to be their most time-consuming task and it would take his team two hours to prepare thirty shipments. Now the Vrg Grl team make full use of the joys of automation from Starshipit and have cut their handling time in half. [Learn more about the Starshipit feature Vrg Grl use to save time: Quick Print with Starshipit](https://support.starshipit.com/articles/360000984255-scan-to-open-and-print). Simply scan the barcode on the printed out packing slip to print the shipping label. ### 2. What will enable retailers to succeed at cross-border selling? There were two clear focus areas for Australian retailers that surfaced during the discussion. **The first centered around delivering a world-class customer experience and the second focal point highlighted the importance of finding the right digital tools (tech stack) and partnerships that enable retailers to deliver a seamless cross-border shopping experience.** Delivering a world-class customer experience begins with ensuring the product is the right fit for the market and ascertaining if there is sufficient demand. Cal from Vrg Grl also noted the importance of ensuring the marketing content “speaks” to the audience on an emotive level,which is a key driver in forging brand connections with customers, so that they return. Travis from Zonos explained how their suite of API’s and plugins enable retailers to establish this brand connection and trust through localizing the online experience. Cale from Vrg Grl shared how his team use [Zonos Hello](https://docs.zonos.com/hello), a completely free widget, to localise the online experience, “The customer experience is critical, so when an international customer hits the site, Zonos allows us to send a welcome message in their language, which signals that we already ship to their country.” Zonos Hello also converts prices into the customer’s local currency. This is done by geolocating the country using the customer’s browser’s IP address. For Australian retailers to remain competitive, Cale and Hakan from Starshipit both emphasize the importance of providing fast shipping. Online retailers can speed up shipping in a few ways: by offering the fastest shipping service; providing multiple courier options to mitigate delays when couriers get busy; lastly, retailers can speed up the shipping and fulfilment process by implementing fulfilment automation like Starshipit. Automation allows retailers to automatically assign couriers and automate repetitive data entry using a rules engine. Starshipit provide retailers with a raft of time-saving features such as printing shipping labels using Quick Print - a firm favourite used by the Vrg Grl team. Travis from Zonos spoke about the importance of retailers retaining control over the customer’s experience and localising the online experience in the customer’s own language with local currency conversions. Hakan also suggested retailers look at using [Branded Tracking](https://support.starshipit.com/hc/en-us/articles/115000827566-Enable-and-configure-the-branded-tracking-page) customer notifications, which can be sent at five stages during delivery to provide a seamless cross-border experience. In order for retailers to create cross-border continuity, an important trust signal, Branded Tracking emails feature the same brand design from the shopping experience. Retailers also use these emails to drive customer engagement and seed in loyalty tactics such as offering free shipping for their next purchase. > “Use eCommerce tools that can scale with the business and provide flexibility and control over the customer experience.” — Travis Robinson, Zonos GM APAC The second area of focus for Australian retailers is implementing the right digital tools and finding a can-do support team that are quick problem-solvers. Cale emphasized that working with the right people has been critical to Vrg Grl’s success. For example, he knows Travis (Zonos) and Hakan (Starshipit) are just a phone call away in the rare event of any technical issues arising. [Learn how to set up seamless cross-border tracking](https://support.starshipit.com/hc/en-us/articles/115000827566-Enable-and-configure-the-branded-tracking-page) [Learn how the Starshipit Success Team set retailers up for global success](https://starshipit.com/blog-content/starshipit-onboarding-is-like-having-your-own-starshipit-coach.md) > “Reduce the workload and create efficiencies by partnering with the right people! Like Zonos and Starshipit.” — Cale Suesskow from Vrg Grl ### 3. How do you recommend Australian retailers navigate the constant changes involved in cross-border shipping? Guests agreed that navigating the choppy waters of cross-border costs and local regulations, retailers must look to implement digital tools that automatically affect changes without affecting the customer’s experience. **Cale reiterated the importance of choosing the right partners to work with as they are ultimately responsible for ensuring minimal downtime.** To give an example, Cale recounts how easy it was adapting to the Brexit changes, “Retailers had to adjust to UK prepaid overnight. Merchants had to set it up and start collecting tax.” Luckily Vrg Grl had implemented Zonos and Starshipit, so these changes were automatically implemented. Cale explains that Starshipit’s API integrates directly with Vrg Grl’s courier service, so any changes on the courier side are instantly updated in their Starshipit account. This means the platform flags locations where shipping is suspended, so retailers can immediately communicate this to customers. Adding to this, Hakan recalls during COVID-19 how retailers were scrambling to undo direct integrations with couriers and instead implement Starshipit, which enables retailers to better navigate any changes because it’s one integration, which provides multiple solutions and courier integrations the retailer can switch on and off as needed. > “One integration with Starshipit provides retailers multiple shipping solutions and courier integrations, which can be switched on and off quickly.” — Hakan Steele, Starshipit - Head of Channel Partnerships ### 4. Was finding the right couriers for “Vrg Grl” challenging or did you have help selecting couriers? There was no short answer to this question! The bottom line for Australian retailers is that it requires a trial-and-error approach. **Retailers need to test delivery options to assess what works best for the market and their profit margins. **Cale suggests starting with similar approaches to other retailers in the market and to consider what rates suit the product. Hakan suggests learning from the best in the business, “When starting out, retailers tend to focus on rates and transit times, which is a never-ending balancing act. I would say that working with a premium courier service can actually educate and help retailers that are new to cross-border selling.” > “Working with a premium courier service like DHL is like learning from the Ferrari of couriers!” — Hakan Steele, Starshipit's Channel Partnerships ### 5. How does “Vrg Grl” manage cross-border returns? Managing returns is becoming of equal importance to cross-border customers as the delivery experience. In fact, the customer expectation is that retailers need to have a clear and simple returns policy (in their language). The Vrg Grl team currently use a returns portal to manage cross-border returns, which integrates with their Shopify store. It fully automates the processin the same way Starshipit does – connecting with the carrier and your eCommerce platform. Hakan shares news of the imminent release of the Starshipit Returns Portal, “The Starshipit team have put a lot of attention and high-level development skills into building a world-class returns solution to satisfy the most millennial of millennials. Watch this space! [Learn how retailers easily manage returns with Starshipit.](https://support.starshipit.com/hc/en-us/articles/115000906863-Set-up-self-service-return-label-generator-) > “I love that Starshipit is courier agnostic and just pure-play technology.” — Travis Robinson, Zonos General Manager APAC ### 6. What cross-border eCommerce tools would you recommend to merchants? Hakan from Starshipit suggests that retailers look to working with the best courier service, so that retailers who are starting out can learn from the best. “Especially with the likes of DHL as it's a big part of what they do, so it’s an efficient and cost-effective way to get started with cross-border selling and once the retailer has learnt a few things, it’s then easier to start trialing other services” Hakan weighs in, “Zonos do cross-border very well. I'm constantly singing their praises to people 'cause I've heard such great things and I know what's in the back end and they make it look really easy, but I know how hard it is!” Travis confirms his approach to managing cross-border complexities, “it's about relationships and people and finding partners who have an understanding of what merchants needs are and being available to listen and say look actually we might have somebody that we can put you in touch with.” [Learn how to auto-assign the cheapest courier rates.](https://support.starshipit.com/hc/en-us/articles/360001584895-Create-a-rule-based-on-cheapest-delivery-option) [Learn how to offer different shipping options at checkout.](https://starshipit.com/blog-content/how-to-offer-different-shipping-options-at-checkout.md) ### That’s a wrap We would like to thank [NORA TV](https://www.linkedin.com/company/national-online-retailers-association/?originalSubdomain=au) and [Nadia Lotter](https://www.linkedin.com/in/nadialotter/) for the invitation and for hosting the webinar. Thank you to our fellow guests, Cal and Travis, for a great discussion. The Starshipit team look forward to more discussions and ideas around unlocking the potential of cross-border selling for Australian retailers. - [The Zonos™](https://zonos.com/): International Checkout API gives your eCommerce shop a beautiful, international shopping experience. In addition to a complete landed cost, International Checkout also allows the shopper to shop in their local currency and language, includes fraud coverage, custom restrictions, denied party screening, localization, international promo codes, global payments and more. Our service-oriented architecture includes the following REST APIs for integrating our Zonos International Checkout. - [Vrg Grl](https://www.vrggrl.com/): Verge Girl, founded by sisters Natalia Suesskow and Daniella Dionyssiou in 2007, is a pureplay direct-to-consumer online business. Their brand aims to provide style-driven affordability with pieces that won’t break the bank. - [Boody](https://boody.co.nz/?gclid=Cj0KCQiAxoiQBhCRARIsAPsvo-zX_3ZpwkbQ9H_K8uvDF6DX6CTZ8A7vwhESuDpDNY5LhnKHJ3CGbsUaAu8fEALw_wcB): Thoughtfully crafted from organically-grown bamboo, discover super soft, comfy, breathable and sustainable everyday essentials. Boody believe that comfort can be more than feeling good - it can do good, too. To view the webinar, visit the [Nora TV website](https://www.nora.org.au/videos/navigating-cross-border-ecommerce-complexities-to-unlock-22-growth/). ### Deliver seamless local and cross-border customer experiences Starshipit gives you one easy dashboard to manage all your local and international orders, and easily integrates with existing eCommerce platforms and inventory, accounting and ERP software. Retailers can display live rates at checkout, print shipping labels, manage returns and use automation to complete time-consuming tasks, saving retailers up to 80% in handling time. - [Sign up for a free 30-day trial (not credit card details required)](https://starshipit.com/free-trial.md) ## Ready to start automating? ## https://starshipit.com/blog-content/new-courier-more-choice-with-singapore-post # Starshipit integrates with Singapore Post to deliver world-class shipping automation Starshipit integrates with Singapore Post, so customers can leverage Starshipit's technology and gain access to all Singapore Post delivery services. Canonical URL: https://starshipit.com/blog-content/new-courier-more-choice-with-singapore-post **Summary:**_ Singapore Post with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ Ship with [Singapore Post](https://www.singpost.com/)? Starshipit now integrates with Singapore Post, so customers can leverage Starshipit's technology and gain access to the myriad of Singapore Post delivery services. ### Leading courier service in Asia Pacific Established in 1819, Singapore Post Limited (SingPost) is the leading postal, mail and logistics service across Singapore and the Asia Pacific region. Operating in 19 markets, SingPost is pioneering and leading in eCommerce logistics. ### Singapore Post + Starshipit With Asia Pacific being the world’s largest regional apparel market, SingPost serves as a key player in eCommerce logistics and fulfilment. Starshipit has built an integration with SingPost offering customers the ability to reduce manual processes and [automate their shipping](https://starshipit.com/blog-content/2020/01/30/too-many-wheres-my-parcel-queries-automated-shipping-could-be-the-answer.md). Sinapore Post customers can integrate their selling channel with Starshipit and: - Track and trace all SingPost shipments in one place - Seamlessly pull in orders to fulfil - Print Singapore Post shipping labels & documentation - Manifest orders and automatically generate labels - Receive automatic updates of the SingPost order status in their store, after a label is created - Engage customers after sales with delivery notifications and [branded tracking emails](https://starshipit.com/blog-content/2020/04/14/how-to-brand-the-online-shopping-delivery-experience-and-why-its-a-good-idea.md). If you’d like to integrate SingPost with Starshipit, you can follow step-by-step instructions in our [support article](https://support.starshipit.com/hc/en-us/articles/360001127136-Set-up-Singapore-Post). ### Singapore Post services Singapore Post offers a wide range of services including: - Express, Priority, Same-day, Next-day and Directdelivery - International shipping - SmartPac – postage paid letterbox delivery with free packaging - Self-service Automated Machines (SAM) – 300 digital mailboxes with bill payment services which can be accessed anywhere, anytime ## https://starshipit.com/blog-content/new-courier-ship-with-royal-mail-weve-got-you-covered # New courier: Ship with Royal Mail? We've got you covered We recently launched our integration with Royal Mail, who deliver to over 30 million addresses across the UK. Find out what this means for your business. Canonical URL: https://starshipit.com/blog-content/new-courier-ship-with-royal-mail-weve-got-you-covered **Summary:**_ Royal Mail with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ With the holiday shipping season fast approaching, we've been working hard at Starshipit to make sure we've got you covered. Adding to our wide range of couriers, **we recently launched our integration with ****[Royal Mail](https://www.royalmail.com/)**, UK's designated Universal Service Provider delivering to over 30 million addresses across the country, six days a week. - 48,000 Vehicles - 143,000 Employees - 35 Mail centres - 300,000 Clients ### One of the oldest organisations in the world Established in 1516, Royal Mail can trace its roots back 500 years to Henry VIII as the first postal service operating only for the King and the Court. Today, the company provides mail collection and delivery services throughout the UK, playing a key role in the European market. Operating across 44 countries and nation-states worldwide, Royal Mail is the only company delivering a "one-price-goes-anywhere" service to more than 30 million addresses across the UK. Royal Mail has established itself as a digitally innovative brand transforming from a UK-focused letters business that delivers parcels, to a parcels-led, international business that delivers letters in the UK. ### Supporting eCommerce with UK’s first parcel postboxes In August 2018, Royal Mail announced the trial of parcel postboxes across the UK which meant that small business and marketplace sellers could cost pre-paid parcels through postboxes the same way that they currently post letters. The change was necessary to meet the growth in online shopping. According to Ofcom’s 2018 Communication Market Report, the top two retail sites were [Amazon](https://www.amazon.com/) and [eBay](https://www.ebay.com/) reaching 89% and 69% of the UK online audience respectively. Royal Mail offers cost-effective options for same-day, next-day, and 2-3 business days delivery. ### A royal affair with Starshipit **Starshipit's eCommerce merchants based in the UK can now ship to customers throughout the UK and the world using Starshipit's software solution and Royal Mail parcel delivery services. ** Our seamless integration allows you to use features such as: - Track and trace all your Royal Mail shipments in one place. - Integrate Starshipit with your eCommerce platform to seamlessly pull in orders to fulfil. - Manifest orders and automatically generate labels. - Receive automatic updates of the Royal Mail order status in your store, after a label is created. - Engage customers after sales with delivery notifications and branded tracking emails. If you’d like to integrate Royal Mail with Starshipit, you can follow step-by-step instructions in our [support article](https://support.starshipit.com/hc/en-us/articles/360001036915-Set-up-Royal-Mail). ## Ready to start automating? ## https://starshipit.com/blog-content/new-integrations-dhl-ecommerce-plus-dhl-parcel-europe-deutsche-post-international # Starshipit in the UK: DHL eCommerce, Parcel Europe & Deutsche Post Int. We’re excited to announce the addition of European courier integrations including DHL eCommerce solutions, DHL Parcel Europe and Deutsche Post International. Canonical URL: https://starshipit.com/blog-content/new-integrations-dhl-ecommerce-plus-dhl-parcel-europe-deutsche-post-international **Summary:**_ DHL eCommerce, DHL Parcel Europe and Deutsche Post International give UK and European retailers more ways to ship cross-border orders. Connect these services through Starshipit so teams can compare courier options, print labels and keep tracking updates consistent across markets._ At Starshipit, we’re always trying to improve our platform and services. We’ve worked hard to make sure we can offer you a number of couriers to choose from. As part of our UK expansion, we’re excited to announce the addition of seven new European courier integrations including [DHL eCommerce solutions](https://starshipit.com/partner/dhlecommerce.md), [DHL Parcel Europe](https://www.dhlparcel.com/) and [Deutsche Post International](https://www.deutschepost.de/). ### Shipping with DHL Deutsche Post DHL Group is the world’s largest logistics company, delivering over 1.5 billion parcels per year. By connecting with DHL, we aim to serve small to medium online retailers across the UK and Europe to reach new markets and grow their business. - 380,000 people working at DHL - Over 220 countries and territories served - 1,502,000,000 parcels delivered per year ### Supported DHL divisions **We support integrations with the following Deutsche Post DHL Group divisions:** #### [DHL Express](https://starshipit.com/partner/dhl-express.md) Express international and domestic delivery services for parcels and documents for business customers. This includes urgent same-day, guaranteed time-critical, next day and less urgent options. #### [DHL eCommerce Solutions](https://starshipit.com/partner/dhlecommerce.md) (also known as DHL Global Mail) Standard international and domestic parcel services for business customers and consumers, plus eCommerce logistics and facilitation services. DHL eCommerce is split into the following divisions: - **NEW! DHL Parcel Europe:** Ships parcels from all EU countries (plus Norway and Switzerland), to domestic and international destinations. - **NEW! Deutsche Post International: **Offers the same services as DHL Parcel Europe - ships parcels from all EU countries, to domestic and international destinations. - **DHL eCommerce Asia Pacific: **Ships parcels from Asia, Australia, and Pacific to domestic and international destinations. ### DHL + Starshipit DHL eCommerce offers choice, convenience, control, and quality offering end-to-end visibility of all your shipments and processes. Combine the power of DHL eCommerce with Starshipit’s label generation, and shipping automation for domestic and international shipments. > “eCommerce is revolutionising international trade at a phenomenal rate, and DHL eCommerce is already helping companies big and small make the most of this opportunity.” — Charles Brewer, DHL eCommerce ##### Our seamless integration allows you to: - Sync orders in real-time. - Import your orders from multiple sales channels into one app. No more copy & pasting! - Create shipping rules to reduce data entry. - Create and print DHL shipping labels all in the same app. Create one label at a time or in bulk. - Update order statuses. - Receive automatic updates of the DHL order status in your store, after a label is created. - Send live shipping notifications and tracking emails to your customers. - If you’d like to integrate DHL eCommerce with Starshipit, you can follow step-by-step instructions in our [support articles](https://support.starshipit.com/articles/204681005-set-up-dhl-ecommerce-asia-pacific). ## Ready to start automating? ## https://starshipit.com/blog-content/new-windows-app-available-for-an-even-faster-shipping-experience # The benefits of Starshipit's print app for Windows Learn about our Windows app that you can install the app directly on your Windows computer to improve overall processing and printing speed. Canonical URL: https://starshipit.com/blog-content/new-windows-app-available-for-an-even-faster-shipping-experience **Summary:**_ Starshipit's Windows print app speeds up label processing by connecting the platform directly to local printers and workstations. It helps teams print labels faster, set up multiple packing stations, create manual orders quickly and reduce delays caused by browser-based printing during daily dispatch._ The team at Starshipit are continuously optimising the performance of our product to ensure you have a seamless experience, when fulfilling online and offline orders. **We have developed a new Windows app that you can install the app directly on your Windows computer to improve overall processing and printing speed.** ### What are the key benefits? **Here's what you can expect from using the Windows print app:** ### 1) Improved user experience We have completely redesigned the user interface making it easy for you to navigate through tabs. The new order detail screen lets you view the rates for each courier. We have improved the layout, so you can now view the sender and receiver details on the same page. ### 2) Set up multiple workstations and printers Use the Windows app to connect directly to networked printers, making it quick and easy to add new printers and workstations. ### 3) Create manual orders quickly We have improved the design of the order creation screen reducing process steps, so you can create manual orders even faster. ### 4) Print labels faster Installing the app directly on your computer minimises printer connectivity issues. This increases the speed at which you can generate and print labels. It's really that easy! ### Get started now To download the app, select the Settings tab, click Apps, then click Download Windows App. Follow the steps in our [support article](https://support.starshipit.com/hc/en-us/articles/360000693156-Windows-App?_ga=2.101644353.135640672.1655663649-1538484001.1646615388) to connect your printer. ### Tell us what you think The changes we have made in the Windows app will also be rolled out to the web experience. We are always looking for ways to improve and would love to hear your thoughts! If you have any feedback or suggestions, there is a feedback form you can complete within the app. Please take a few minutes to tell us what you like or what you don't like, plus any improvements you would like to see. ## Ready to start automating? ## https://starshipit.com/blog-content/nz-low-value-goods-levy # NZ Low-Value Goods Levy 2026: What retailers need to know Learn how the NZ Low-Value Goods (LVG) levy impacts shipping costs, returns, and margins, and what retailers can do to manage it effectively. Canonical URL: https://starshipit.com/blog-content/nz-low-value-goods-levy **Summary:**_ New Zealand’s 2026 Low-Value Goods levy adds cost and compliance considerations for imported goods valued at NZD $1,000 or less. Review landed costs, GST treatment, checkout messaging and invoice details early to protect margin and keep customers informed with less manual work._ From 1 April 2026, New Zealand introduced a Low-Value Goods (LVG) levy on imported goods valued at NZD $1,000 or less. At first glance, it looks like a relatively minor update. Another small fee added to the cost of shipping into New Zealand. But that framing misses what’s actually happening. Every low-value shipment entering New Zealand **now carries a fixed border charge**. That includes not just outbound orders, but **also returns and reshipments**, where the levy can apply again each time goods cross the border, and in most cases, **it isn’t refunded.** For retailers running high-frequency, low average order value (AOV) models, or splitting fulfilment across multiple consignments,** that adds up quickly.** What used to be a negligible cost per order can start to materially affect margins, especially when layered **on top of GST, duties, and carrier fees or surcharges.** The LVG levy is less about a new fee, and more about **a shift in how cross-border shipping costs behave.** This guide breaks down what the levy is, who it impacts, what changed from April 2026, and how to respond in a way that actually improves your operation, not just patches over another requirement. ### Table of contents - **What is the NZ Low-Value Goods (LVG) levy?** - **Rates, GST treatment, and what you’ll see on invoices** - **How does the LVG Levy impact retailers?** - Pricing, margins, and “small fee, big maths” - Checkout UX and customer experience: surprise fees vs smooth landed cost - Split shipments, consolidations, and how “consignment” rules change outcomes - Returns and reshipments: the hidden cost centre - **5 ways retailers can manage the LVG levy** - 1. Get clear on where the levy is showing up - 2. Tighten your carrier selection and shipping rules - 3. Reduce unnecessary split shipments - 4. Strengthen your returns and reshipment strategy - 5. Make LVG costs visible at checkout (and avoid delivery-time charges) - **How retailers are managing the LVG levy with Starshipit** - **Final thoughts** ### What is the NZ Low-Value Goods (LVG) levy? The Low-Value Goods (LVG) levy is a government-mandated charge applied to goods entering New Zealand with a customs value of NZD $1,000 or less. It came into effect on 1 April 2026 as part of a broader shift in how border processing costs are calculated. Rather than using older reporting-based “goods fees,” charges are now applied **per consignment**, meaning each shipment crossing the border carries its own fixed cost. For retailers, that distinction matters. The levy isn’t applied per order in your system, it’s applied **per consignment or declaration**. That means how your orders are grouped, shipped, and processed directly affects how many times the levy is charged. In practice, this creates a few important implications. If you split a single customer order into multiple shipments, **each shipment may incur the levy.** If a parcel is returned and re-enters New Zealand, **the levy may apply again.** If you frequently reship orders due to delivery issues, **those costs can compound quickly.** This is where the operational impact starts to show up. The levy itself sits alongside existing charges; it does not replace GST, duties, or customs clearance requirements. Those rules remain the same. What’s changed is **how border agency costs are calculated** and passed through. In most cases, the levy is collected by carriers or freight forwarders and then passed through to retailers, either directly or indirectly through shipping rates. **It may not always appear as a clearly labelled “LVG levy” on invoices**, which can make it harder to identify without closer review. The intent behind the levy is straightforward: to better align border processing costs with the volume of goods entering the country, rather than relying on broader funding models. For retailers, the takeaway is also straightforward. **Every low-value shipment now carries a cost**, and that cost is tied directly to how your fulfilment operation is structured. ### Rates, GST treatment, and what you’ll see on invoices The LVG levy is made up of two components: a Customs charge and a biosecurity charge from MPI (Ministry for Primary Industries). These are typically discussed together as a single combined amount, with GST applied on top. For imports, the current rates are: - **Air shipments:** NZD $2.21 per consignment (excluding GST), or **NZD $2.54 including GST** - **Sea shipments:** NZD $2.09 per consignment (excluding GST), or **NZD $2.40 including GST** While these amounts are relatively small on a per-shipment basis, the impact depends on volume and frequency. For retailers shipping hundreds or thousands of parcels into New Zealand (or managing returns and reshipments) **these charges can accumulate quickly.** There are also export levies for low-value goods leaving New Zealand, but these are Customs-only and generally less relevant for international retailers shipping into the country. One of the more practical challenges is visibility. Retailers shouldn’t expect to see a consistent “LVG levy” line item across invoices. Carriers and logistics providers may: - bundle the levy into their rates - list it under different charge descriptions - or include it within broader service fees This makes it harder to isolate without understanding how your carriers are structuring their pricing. If you’re reviewing invoices or reconciling shipping costs, it’s worth checking how these charges are being applied, **especially if you’ve noticed small increases in per-shipment** costs since April. ### How does the LVG Levy impact retailers? The biggest shift with the LVG levy isn’t the amount; it’s how it’s applied. Before April 2026, charges on low-value goods didn’t directly scale with how many parcels you shipped. **Now, they do.** Each shipment crossing the border is treated as its own consignment, **and each one carries a levy.** For retailers, that introduces **a new cost per shipment.** On its own, it’s small, but it adds up quickly, **especially if you’re shipping a high volume of orders or working with lower-value products.** What used to be a negligible cost can now become a noticeable part of your fulfilment spend, **particularly as the number of consignments increases.** This is particularly relevant for brands in Australia, the US, and the UK, where New Zealand is often treated as an extension of existing markets. What has historically been a relatively simple cross-border route is becoming more nuanced and** requires a more deliberate approach.** ### Pricing, margins, and “small fee, big maths” At a unit level, the LVG levy behaves like a fixed cost added to each shipment. That might not sound like much, but the impact depends on what you’re selling. On lower-value orders, it becomes a noticeable percentage of the total price. On higher-value orders, it’s far less significant. The cost itself doesn’t change, but its effect on pricing and margins does. This is where the **“small fee” starts to turn into “big maths.”** If you pass the cost through to customers, it’s most visible at lower price points, where even a few dollars can feel like a meaningful increase. If you absorb it,** the pressure shifts to your margins**, particularly in categories where there isn’t much room to begin with. **At scale, the impact compounds quickly.** A few dollars per shipment across thousands of orders becomes a meaningful cost line in your operation. For example, at **60,000 low-value air shipments per year**, the levy alone **adds over NZD $130,000 (excluding GST)**, before factoring in any additional carrier or processing fees. At that point, it’s no longer a minor adjustment. It’s something that needs to be accounted for in how you price, ship, and structure your orders. ### Checkout UX and customer experience: surprise fees vs smooth landed cost The LVG levy doesn’t just affect your costs; it affects how those costs show up for your customers. Depending on how your shipping setup is configured, the levy may **either be included upfront or charged later in the delivery process.** When it’s not accounted for at checkout, it can show up as a small additional payment before delivery. That’s where friction creeps in. From a customer’s perspective, the expectation is simple: the price they see at checkout is the total price they’ll pay. This is especially true for New Zealand shoppers, who are already used to seeing GST included in international purchases. When an extra charge appears after the fact, it doesn’t matter how small it is, it feels unexpected. **In many cases, it also feels like double-charging. **Customers don’t distinguish between GST, duties, or levies. They just see an additional fee tied to delivery, and that can impact conversion, increase delivery refusals, and drive support queries. For retailers, this is less of a compliance issue and more of a checkout experience problem. **The goal is to remove surprises.** That means having a clear approach to how costs like the LVG levy are handled – whether that’s **built into shipping rates, included in landed cost calculations, or clearly communicated upfront.** ## Avoid surprise charges at delivery ### Split shipments, consolidations, and how “consignment” rules change outcomes If a single order is **split across multiple parcels,** each shipment may incur the levy. What looks like one order to the customer can become multiple chargeable events at the border. Over time,** that can quietly increase your total shipping costs.** On the flip side, **where orders can be consolidated into a single shipment**, you may **reduce how often the levy is applied**. The exact outcome depends on how shipments are grouped and declared by your carrier, but the principle is simple: **more consignments mean more charges.** For retailers, this turns fulfilment structure into a cost lever. Reducing unnecessary split shipments and **tightening how orders are grouped can help limit how often the levy is triggered, **without changing anything about the product or customer experience. ### Returns and reshipments: the hidden cost centre Returns are one of the biggest “gotchas” with the LVG levy, and one of the easiest to overlook. When goods are returned and re-enter New Zealand, they’re typically treated as a new import. **That means the levy can apply again. **In most cases, it isn’t refunded, even if the original shipment didn’t result in a successful sale. The same applies once the levy has been triggered at the border. Because it’s tied to data lodgement, it’s generally not refunded, even in scenarios where a parcel is stopped or doesn’t complete its journey as expected. This shifts how returns should be viewed. They’re no longer just an operational cost—they’re a repeating cost event at the border. In practice, that means looking beyond outbound volume and factoring in: - reshipments due to loss or damage - return-to-sender flows - warranty replacements - failed deliveries that are re-exported and re-imported Over time, these scenarios can compound quickly. Reducing avoidable returns, improving delivery success, and tightening fulfilment accuracy all play a role – not just in customer experience, but in **limiting how often these additional charges are triggered.** ### 5 ways retailers can manage the LVG levy The retailers who handle this well won’t be the ones reacting to the cost. They’ll be the ones tightening their shipping setup so the impact is limited from the start. Here are five areas worth focusing on. ### 1. Get clear on where the levy is showing up Before making any changes, you need to understand how the levy is being applied across your shipments. Because there’s no standard way carriers present it, it won’t always appear as a clearly labelled line item. It may be bundled into rates, described differently across providers, or combined with additional admin fees. That makes it easy to miss, especially at scale. **Start by mapping your exposure:** - how many low-value consignments you’re shipping into NZ - which carriers and services are being used - where costs may be increasing on a per-shipment basis From there, build a simple reconciliation process so you can track levy costs over time and understand how they’re impacting your margins. **Starshipit tip:** Use [Invoice Reconciliation](https://support.starshipit.com/articles/11469376267151-invoice-reconciliation) to match carrier invoices against your shipments and **flag discrepancies**. It makes it easier to identify where additional charges (like the LVG levy) are being applied and how they vary across carriers. ### 2. Tighten your carrier selection and shipping rules The LVG levy makes consistency and cost control more important. If your shipping setup relies on manual decisions or static pricing, you’re likely seeing variation in how costs are applied across orders. Over time, that leads to margin leakage and inconsistent customer experiences. Set clear rules based on destination, order value, and service level, so NZ orders are always routed through the most appropriate carrier. At the same time, review your pricing approach; whether you absorb the levy, pass it through, or take a blended approach through shipping rates or thresholds. The levy itself is fixed, but how it’s applied isn’t. Automating carrier selection ensures NZ orders are handled consistently, so you’re not seeing different cost outcomes for the same type of shipment. The key is to make that decision deliberate, rather than letting it vary order by order. **Starshipit tip:** Use [automation rules](https://starshipit.com/fulfilment-automation.md) to assign carriers based on destination, weight, or order value, and pair this with [live rates at checkout](https://starshipit.com/ecommerce-shipping-rates.md). This helps ensure your shipping prices reflect the true cost of fulfilment, while giving you more control over margins. ### 3. Reduce unnecessary split shipments Because the levy applies per consignment, every additional parcel can trigger another charge. This means fulfilment structure now directly impacts cost. If orders are frequently split across multiple shipments, whether due to inventory distribution, backorders, or packing rules, you may be applying the levy multiple times for what the customer sees as a single order. Review where this is happening and why. In some cases, it’s unavoidable, but in others, it’s the result of disconnected systems or loose fulfilment logic. Even small reductions in split shipments can reduce how often the levy is triggered. **Starshipit tip:** Use Starshipit to [merge multiple orders](https://support.starshipit.com/articles/360000382295-how-to-merge-multiple-orders-into-one-order) into a single shipment where possible. This helps reduce the number of consignments being created, which in turn reduces how often the LVG levy is applied, without impacting the customer experience. ### 4. Strengthen your returns and reshipment strategy Returns are one of the biggest cost drivers under the LVG levy, and one of the easiest to overlook. Because the levy can apply each time goods re-enter New Zealand, and is generally not refundable, returns, replacements, and reshipments can trigger repeated charges. This means the cost isn’t limited to successful sales. It extends across the full lifecycle of an order. **It’s worth reviewing:** - return-to-sender flows - reshipments due to failed delivery or damage - warranty replacements - overall return rates into NZ In some cases, it may even make sense to rethink return pathways, such as local handling or alternative resolutions for low-value items, where the cost of shipping and levies outweighs the value of the product. **Starshipit tip:** Use [barcode scanning and optimised pick & pack workflows](https://starshipit.com/order-fulfillment-software.md) to reduce fulfilment errors, and [address validation](https://starshipit.com/shipping-address-validation.md) to catch incorrect or incomplete delivery details before orders are shipped. Together, these help **reduce failed deliveries and reshipments, **limiting how often the LVG levy is triggered again. ### **5. Make LVG costs visible at checkout (and avoid delivery-time charges)** The LVG levy becomes a problem when customers don’t expect it. If it isn’t accounted for upfront, it can show up as a small payment before delivery, creating friction at the worst possible moment. Customers don’t differentiate between GST, duties, or levies. They just see an extra charge. The goal is to present a clear, consistent total cost at checkout, so there are no surprises later. This may mean: - building the levy into shipping rates - factoring it into landed cost calculations - or clearly communicating how charges will be applied You can also consider offering different shipping options, for example, a lower-cost option where charges may apply later, and a “no surprises” option where costs are included upfront. **Starshipit tip:** Use [live rates at checkout](https://starshipit.com/ecommerce-shipping-rates.md) and consistent [carrier selection rules](https://starshipit.com/multi-carrier-shipping.md) to present accurate shipping options for NZ orders. This helps ensure customers see the true cost upfront and reduces the risk of “payment required before delivery” scenarios. ### How retailers are managing the LVG levy with Starshipit The LVG levy isn’t a one-off change. It’s part of a broader shift towards more complex, layered [cross-border shipping](https://starshipit.com/international-shipping.md). What we’re seeing from retailers is a move away from manual, reactive processes, and towards more structured, automated setups that can absorb changes like this without disruption. In practice, that looks like a few key shifts. Retailers are **using **[**automation**](https://starshipit.com/fulfilment-automation.md)** to remove repeated decisions** from the fulfilment process. Instead of choosing carriers order by order, shipping rules are applied automatically based on destination, order value, and service level, ensuring NZ shipments are handled consistently every time. They’re also **improving visibility over **[**shipping costs**](https://starshipit.com/shipping-costs.md). With multiple carriers applying charges differently, having a clear view of how costs are being passed through (and where they’re increasing) has become essential for protecting margins. At the same time, fulfilment workflows are being tightened to **reduce unnecessary consignments.** This includes merging shipments where possible, improving inventory alignment, and reducing avoidable order splits. **Returns are another area of focus.** By improving fulfilment accuracy and catching delivery issues earlier through features like [address validation](https://starshipit.com/shipping-address-validation.md), retailers are reducing the number of reshipments and repeat border charges. And finally, there’s a **stronger focus on the checkout experience.** Retailers are making sure customers see accurate shipping costs upfront, avoiding the need for additional payments before delivery. Individually, these changes are small. Together, they create a shipping setup that’s far more resilient – not just to the LVG levy, but to the ongoing changes shaping cross-border eCommerce. ### Final thoughts The LVG levy is not a major disruption in isolation, but it is part of a broader pattern. [Cross-border shipping](https://starshipit.com/international-shipping.md) is becoming more layered, more distributed, and more difficult to manage without the right systems in place. Each new requirement adds a small amount of complexity. **Over time, that complexity compounds.** Retailers who respond by adding more manual processes will feel that strain. Each change will require more effort to manage, and more time to resolve. Retailers who simplify by automating decisions, connecting systems, and improving cost visibility will be better positioned to adapt. If the LVG levy has highlighted gaps in how your shipping is set up, now’s a good time to tighten things up. [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a custom demo](https://starshipit.com/book-an-appointment.md) of Starshipit to automate carrier selection, control how costs are applied, and reduce the number of consignments being created, so changes like this don’t disrupt your operation. ## Ready to start automating? ## https://starshipit.com/blog-content/omnichannel-retail-is-good-for-sales-but-what-about-your-fulfilment # Mastering omnichannel: A complete guide to retail and fulfilment The answer to streamlining fulfilment across multiple channels comes down to a strong omnichannel fulfilment strategy. Learn how in this article. Canonical URL: https://starshipit.com/blog-content/omnichannel-retail-is-good-for-sales-but-what-about-your-fulfilment **Summary:**_ Omnichannel fulfilment needs inventory, orders, stores, warehouses and couriers to work together behind every sales channel. Connect the fulfilment side before expanding channels so customers get consistent delivery promises and teams avoid manual fixes as sales channels and sales volume grow._ **Retail is no longer limited to ‘just instore’ or ‘just online’. As customer expectations about service delivery grow, stores are increasingly providing their customers with more ways to buy. Enter omnichannel retail: A strategy in which retailers can cater to diverse (and changing) customer expectations.** But more sales channels equal more dispatch channels – and more potential for things to go wrong during fulfilment. The answer to [streamlining fulfilment](https://starshipit.com/blog-content/ecommerce-fulfillment-strategies-to-fulfill-online-orders.md) across multiple channels comes down to a strong omnichannel fulfilment strategy. In this article, we’re going to tackle everything omnichannel. We’ll look at omnichannel retail and why it matters for your customers, as well as omnichannel fulfilment and how you can switch your operating model to both meet customer expectations and operate more efficiently. ### Table of contents - What is omnichannel retail? - What is omnichannel fulfilment? - Types of omnichannel fulfilment strategies - A real-life omnichannel example: Toyworld Australia - How to manage an omnichannel fulfilment strategy - Take the first step in your omnichannel fulfilment strategy ### What is omnichannel retail? **[Omnichannel retail](https://www.shopify.com/enterprise/omni-channel-retailing-commerce-what?_ga=2.17751865.1878196185.1676241911-606264142.1665086134)**** (or omnichannel commerce) is a multi-channel approach to sales that gives customers a seamless purchasing experience regardless of how they purchase.** The ability to sell across multiple channels also lets retailers increase their reach more than just operating a retail store or online selling via a website. Using an omnichannel approach, customers can buy online via their laptop or mobile device, shop via an online marketplace like Amazon or eBay, or walk into a brick-and-mortar store. Regardless of the method, the experience – and the result – is the same. ##### **Here are some of the reasons an omnichannel retail strategy delivers:** - **Omnichannel consumers spend more –** One [study](https://hbr.org/2017/01/a-study-of-46000-shoppers-shows-that-omnichannel-retailing-works) found that omnichannel retail consumers spend on average 4% more in-store and 10% more online compared to solo channel consumers. - **Gen Z and Millennials like omnichannel –** The younger generations show the highest levels of omnichannel retail behaviour, with [83%](https://www.criteo.com/blog/shopper-story-2020/) making purchases in store after viewing them online, and 81% viewing in store and then purchasing online. - **Omnichannel customers are more loyal –** A study from Harvard Business Review found that customers who interacted with a business on multiple channels visited a retail store [23%](https://hbr.org/2017/01/a-study-of-46000-shoppers-shows-that-omnichannel-retailing-works) more often over a 6-month period. With so many purchasing options available, fulfilment processes need to be fail-proof. Retailers need to ensure that all possible ways to purchase give their customers the best experience, and a big part of that comes down to fulfilment. ### What is omnichannel fulfilment? **[Omnichannel fulfilment](https://whiplash.com/blog/why-omnichannel-fulfillment-21/)**** is a strategy where businesses use more than one sales channel to fulfil and distribute orders to customers.** For example, fulfilment channels in an omnichannel sales environment could include in-store product pickups, click & collect, and delivery (with [multiple delivery options](https://starshipit.com/blog-content/bm4l8cnhx02kde60kac8gmh6wj6vkn.md) available depending on the courier company you use, like overnight, same-day, evening express or standard). With so many delivery options available depending on how your customer has placed their order, you need to make sure the right product is found, allocated and delivered to the right customer as seamlessly as possible. This is where the “fulfilment” part of the equation becomes important. ### Types of omnichannel fulfilment strategies **Omnichannel retailers need to manage orders that come in from multiple angles effectively and efficiently. Three popular strategies include instore fulfilment, warehouses and 3PL (third-party logistics) fulfilment. ** Typically, omnichannel fulfilment involves a mixture of different strategies. For example, you may find it easiest to use both a central warehouse and your store network. ##### **In-store fulfilment** If you operate brick-and-mortar stores, you might like to keep stock in store until it needs to be shipped. This can be a useful fulfilment method if you’re a smaller business just getting into online retail, or if your products are small and easy to store (and therefore easy to ship). This is also commonly known as a ship from store model. ##### **Warehouse fulfilment** If you want to manage your own fulfilment, operating out of a warehouse could be the answer. In this scenario it’s important to stay on top of your inventory so a [warehouse management system](https://starshipit.com/blog-content/2020/01/28/how-an-inventory-management-system-can-help-you-grow-your-business.md) (WMS) is ideal. ##### **3PL fulfilment** A third-party logistics (3PL) provider is an outsourced link between the retailer and the customer that manages inventory and shipping for you, so you can focus on your customers and other parts of the business. Your customers place an order with you and a [3PL](https://www.thedeliverygroup.co.uk/order-fulfilment/what-is-3pl-fulfilment/) fulfils that order on your behalf. ##### **A note** What works for one business may not work for another. As you’ll see in the example below, every business is different, and this often means coming up with a fulfilment strategy that works for the needs of your particular operation. ### A real-life omnichannel example: Toyworld Australia Like many retailers with an online presence, Toyworld Australia started to see a steady rise in online purchases, but the team began to worry they wouldn’t be able to keep up with the demand. With all orders being dispatched from a single warehouse in Queensland, they were starting to run out of room and were unable to maintain the level of inventory required to sustain their desired growth. With a franchise model to contend with, the team decided to do something radical: Implement an omnichannel fulfilment strategy and use their store network to fulfill online orders. While this meant needing to get different store owners on the same page, the result was worth it. **Using Starshipit for shipping automation and ****[stockinstore](https://www.stockinstore.com/)**** for general omnichannel solutions, Toyworld was able to connect their eCommerce and physical stores and transform their business with an omnichannel fulfilment strategy using ****[ship from store](https://starshipit.com/blog-content/ship-from-store-one-way-to-grow-your-business.md)**** and click and collect.** - [Read the full story](https://starshipit.com/case-study/toyworld.md) ### How to manage an omnichannel fulfilment strategy **While having multiple sales channels is useful for customers, it can get problematic for retailers. This is where you need to consider how your shipping and fulfilment technology setup can enable you to succeed at omnichannel.** There are several key considerations: ##### **Get everyone on the same page** As we saw with Toyworld, breaking down the silos across your business units (like retail and online) is an important part of omnichannel success. After all, consider the customer experience if it’s difficult to move between the retail and online arms of your business. ##### **WMS, IMS and eCommerce platforms** For an omnichannel fulfilment strategy to really perform, you’ll need either a warehouse management system ([WMS](https://www.techtarget.com/searcherp/definition/warehouse-management-system-WMS)), inventory management system (IMS) or eCommerce platform that can report SKU counts and the status of orders in real-time. This means you can determine whether a store or warehouse will be the best option for fulfilling and order. Tracking helps you to synchronise inventory across your different channels. ##### **Shipping automation** Shipping automation, or a centralised piece of shipping software, is another important link in the omnichannel chain. This is a platform that sits between your eCommerce systems/warehouse management system and manages everything to do with fulfilment. For example, assigning couriers to online orders, generating shipping labels and more. Importantly, it’s also needs to be able to write-back to your WMS, IMS or eCommerce platform. [Starshipit](https://starshipit.com/home.md) makes it easy to stay across orders that have been ordered via multiple channels. Child account functionality lets retailers set up accounts for multiple locations then link them back to an overall ‘parent’ account, so operators in separate locations can manage their own fulfilment under the overall umbrella of the retailer. ### Take the first step in your omnichannel fulfilment strategy There’s a lot to consider with omnichannel, both when it comes to omnichannel retail and omnichannel fulfilment. No matter the approach your business takes, the right technology has a large part to play in whether an omnichannel strategy will be successful. While you’ll likely need to consider a few different platforms (including IMS, WMS and eCommerce), make sure the fulfilment part of the equation is solid with a shipping automation platform like Starshipit. Starshipit works with all the major platforms out of the box, and integrates with leading global couriers including FedEx, DHL, Australia Post, NZ Post and more. Plus, [time-saving automations](https://starshipit.com/blog-content/what-is-shipping-automation.md) and features help to streamline shipping from start to finish. [Get in touch](https://starshipit.com/book-an-appointment.md) with one of our friendly team to learn more, or [try Starshipit for yourself](https://starshipit.com/free-trial.md), free for 30 days. ## Ready to start automating? ## https://starshipit.com/blog-content/our-5-top-ecommerce-store-integrations # Our 5 top eCommerce store integrations We explore 5 of our most popular eCommerce integrations. We also take the time to look at the idea of the ‘integration stack’ and why it’s important. Canonical URL: https://starshipit.com/blog-content/our-5-top-ecommerce-store-integrations **Summary:**_ The best eCommerce store integrations connect the tools that run orders, inventory, accounting, shipping and customer updates. Choose integrations that remove duplicate data entry, reduce manual admin and help teams manage fulfilment from a clearer workflow as order volume grows._ We’ve said it before and we’ll say it again – running an eCommerce business is hard work. To say nothing of the challenges of people management, working with suppliers and bringing in steady sales, shipping and fulfilment alone can be a huge time sink. That’s why the advice for retailers is often to focus on eliminating repeatable tasks through automation. In doing so, businesses can get time back – freeing up staff to focus on more pressing tasks. Things get even better when you can automate entire areas of your business, like [shipping and fulfilment](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md). **When you implement the right platforms – and get them talking to each other – shipping can become a hands-off operation that essentially runs itself.** Take Starshipit as an example. This is a platform that speaks directly to your eCommerce platform, so whenever a customer purchases a product, the order is immediately imported into Starshipit. From here, you can print shipping labels, any required documentation and fix invalid addresses with a single click. A study from the [Robotics Business Review](https://www.roboticsbusinessreview.com/analysis/e-commerce-critical-driver-for-robotics-automation-adoption-27-stats-for-2022/) noted that growth in eCommerce is driving higher levels of automation, specifically in the warehouse and information systems to fulfil orders efficiently. In this article, we’re going to explore 5 of our most popular eCommerce integrations, but we also wanted to take the time to look at the idea of the ‘integration stack’ and why it’s so important. ### What does your integration stack look like? As we touched on earlier, you can seriously [streamline your business operations](https://starshipit.com/blog-content/top-ten-shipping-apps-for-shopify.md) when you not only introduce an automated platform but get different platforms talking to each other. We’re talking about shipping and fulfilment in this article, but the principle can apply to many other parts of your business. This is where the idea of an ‘integration stack’ comes into play. This is basically just the set of platforms that you’re using that work together by exchanging data through various means. In shipping, you might have a central shipping platform (like Starshipit) that integrates with your eCommerce platform or inventory management system to manage orders and speaks to your various shipping companies/courier providers. **When you have a shipping platform in place, you gain a ‘single source of truth’ – a single dashboard where you can access everything related to your shipping and fulfilment operations. This means a place to access orders, print packing slips, manage returns and more.** Beyond convenience for you and your staff, the ability of an integrated shipping stack also helps you to reduce the likelihood of human error, as you can replace repeatable manual tasks with easy to set up, automatic workflows. Automation is only set to become even more important too. [Another study](https://www.roboticsbusinessreview.com/analysis/e-commerce-critical-driver-for-robotics-automation-adoption-27-stats-for-2022/) from the Robotics Business Review found that 45 percent of online shoppers are unlikely to return to a store after an item is delivered late. ### Build a stack that works for you When it comes to integrations, what works for you now might not work for you in 5 years, and that’s where interoperability becomes so important. When it comes to selecting a shipping platform, for example, prioritise one that makes it easy to switch out your courier providers, eCommerce store or ecommerce stock management software. ### Top 5 eCommerce store integrations for Starshipit There’s no shortage of [eCommerce platforms available](https://starshipit.com/blog-content/the-best-ecommerce-store-integrations.md). To build on our earlier point, what works for one business might not work for another. Below, we’ll outline five different eCommerce store solutions (that integrate with Starshipit). Remember: If you’re considering Starshipit and you don’t see your eCommerce store on our list of [integrations](https://starshipit.com/integrations.md), you can always request it directly or build one yourself using our dynamic API. #### 1. Shopify [Shopify](https://starshipit.com/shopify-shipping-integration.md) is one of the world’s most popular cloud-based, multi-channel eCommerce platforms, used by more than 1 million small and medium businesses worldwide. Shopify also makes it easy to set up a store without any technical knowledge, given the simple drag and drop interface. There’s also a POS option if you have a physical store. Note that there are transaction feeds if you don’t opt for Shopify Payments. Starshipit is one of the highest rated Shopify shipping apps on the Shopify app store, rated 5/5 by Shopify users. #### 2. WooCommerce [WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md) is an open source, completely customisable eCommerce platform. This platform works with WordPress to transform any website into an eCommerce store. It’s also quite flexible, with different extensions available for payment gateways and email marketing. However, it can be harder to set up. Starshipit is one of the highest rated WooCommerce shipping extensions. #### 3. Adobe Commerce [Adobe Commerce](https://starshipit.com/magento.md) (now Adobe Commerce) is one of the most popular eCommerce platforms in the world. This platform also features easy site creation tools, as well as integrations with other Adobe products like Analytics, Experience Manager and Creative Cloud and Target. #### 4. Amazon [Amazon](https://starshipit.com/amazon.md) Marketplace is an eCommerce platform that enables third-party sellers to gain access to Amazon's customer base and sell products on the fixed-price online marketplace. Amazon offers several sign-up incentives, including percentages back on branded sales, credit for CPC ads and other benefits. #### 5. BigCommerce [BigCommerce](https://starshipit.com/bigcommerce-shipping-app.md) supports over 60,000 merchants across the globe. This platform has a robust product search engine and includes several useful tools to help different businesses get their eCommerce operations up and running. Pre-set templates also mean that knowing how to code isn’t a requirement for getting set up. Starshipit is one of the highest rated apps on the BigCommerce app marketplace, rated 5 stars by BigCommerce users. ### Wrap up + Next steps Starshipit talks directly to your eCommerce platform of choice so every time a customer buys something from your online store, the order is automatically imported into Starshipit. From here, you can **bulk-print shipping labels, complete shipping documentation, and auto-correct invalid addresses.** If you’re interested in learning how Starshipit could save you time and money, give Starshipit a [try for free](https://starshipit.com/free-trial.md), for 30 days. Or, if you’ve got any questions, [get in touch](https://starshipit.com/contact-us.md) with our friendly team. ## Ready to start automating? ## https://starshipit.com/blog-content/paperless-picking # Paperless picking: How mobile workflows transform fulfilment speed and order accuracy Learn how paperless picking systems and mobile warehouse workflows save time, reduce errors, and give retailers more control over fulfillment year-round. Canonical URL: https://starshipit.com/blog-content/paperless-picking **Summary:**_ Paperless picking replaces printed pick slips with mobile workflows that guide each order through the warehouse. Start with one zone or workflow, then compare pick speed, error rates and team feedback before expanding. That helps warehouse teams improve accuracy, reduce paper handling and scale digital fulfilment without changing everything at once._ Anyone who has worked on a warehouse floor knows the scene all too well: pickers **juggling clipboards** stacked with printed lists, searching aisles for products that may have already moved, while **updates trickle through hours later.** Paper-based picking slows everything down. When each step depends on handwritten notes or printed slips, **even small delays compound** and orders fall behind while accuracy suffers. Fulfilment operations today move faster than ever, yet many teams are still **bound to manual systems** that leave them guessing about what's been picked or packed. The good news is that a change is underway:** **retailers worldwide are adopting [mobile, paperless workflows](https://starshipit.com/mobile-fulfilment.md) that provide teams with live visibility and accuracy at every stage of the process. Going digital means **fewer mistakes, faster fulfilment**, and a **more connected, confident warehouse** team ready to meet modern demand. ### Table of contents - **What is paperless order picking?** - **How to move towards a paperless picking system** - [Start with a process audit](https://starshipit.com/process-audit.md) - Choose the right technology - Integrate and automate - Test the new workflow - Train and empower your team - Measure and optimise - **Retailer spotlight: **Luna Rae’s mobile pick & pack transformation - **Wrap up: **The case for going paperless ### What is paperless order picking? Paperless order picking **replaces traditional printed pick lists with digital tools** that guide warehouse staff through every step of the fulfilment process. Using** mobile devices**, **barcode scanners**, or **tablets**, pickers can view their assignments, scan product barcodes, and update order statuses instantly as they move through the warehouse. Each scan **feeds live data back into the system**, allowing managers and other team members to see progress in real-time. In practice, the process **removes the delays and guesswork** that often occur when updates depend on manual paperwork. A picker scans an item, the system** **validates it against the order, and **inventory counts adjust automatically**. When the last product in an order is picked, a shipping label can be queued for printing immediately. Paperless picking is part of a broader shift toward fully [digital warehouses](https://starshipit.com/warehouse-management.md), where every stage of fulfilment is **connected through automation.** Shipping labels, [tracking updates](https://starshipit.com/shipping-notifications.md), and stock adjustments are all generated within the same integrated system. The **environmental and financial benefits** are also significant, as businesses reduce paper waste, remove costly WMS licensing, and streamline their overall operations. Going paperless creates a **faster, cleaner, and more accurate** way to manage orders while supporting more scalable warehouse practices. ### The benefits of paperless warehouse workflows Switching from paper-based processes to digital systems transforms how fulfilment operations run.** **The shift creates **faster workflows, sharper accuracy, and better oversight **for managers while empowering staff to work more efficiently. Every scan, pick, and update occurs in real-time, **creating a seamless connection **between people, technology, and inventory. ### Faster, more accurate fulfilment **Digital data updates the moment a picker scans an item**, replacing static printouts that can become outdated within hours, e.g. if a customer updates an order or address. Orders are **updated automatically**, guiding staff through the most efficient route** **and **validating each product in real-time.** The process becomes** faster and smoother,** catching errors before they reach the packing bench. Warehouses that manage thousands of SKUs or coordinate across [multiple carriers](https://starshipit.com/multi-carrier-shipping.md) experience some of the biggest improvements.** **Complex environments rely on fast and accurate information, and **paperless picking eliminates the lag **that can cause miscommunication or double-handling. Studies indicate that [digital workflows](https://www.sciencedirect.com/science/article/pii/S2773067025000196) shorten search and pick times, improve overall efficiency, and dramatically reduce error rates. When teams have the right data directly at their fingertips, fulfilment speed accelerates while **mistakes nearly disappear.** ### Full visibility for warehouse managers **Real-time visibility** gives warehouse managers the clarity they need to stay on top of every order without constant floor checks. There’s no need to chase down pick tickets or cross-check piles of paperwork. Instant visibility helps **identify bottlenecks** before they turn into slowdowns so that if one section of the warehouse falls behind, managers can **rebalance workloads** or shift resources immediately. **Centralised data **also creates opportunities to analyse performance over time, helping identify any important trends in delays or recurring issues. When **every task and order update is recorded digitally,** including which warehouse worker picked what order, managers gain a complete picture of operations and can make decisions based on accurate, up-to-date information. ### Empowered warehouse teams A paperless workflow** removes tedious manual steps,** so staff can focus on the work that matters. Automatic updates and **barcode validation t**ake care of the admin side of picking, reducing frustration,** **and** keeping attention on accuracy and speed.** Everyone operates on the same real-time system, eliminating any uncertainty about completed orders or subsequent tasks. Mobile tools have made the process even simpler; now, pickers can scan items, confirm quantities, and **print labels directly from a handheld device** without needing to return to a central desk. This kind of flexibility is what helped the [Luna Rae](https://starshipit.com/case-study/luna-rae.md) team maintain momentum and **reduce onboarding time for new staff **during peak season: > _“Thanks to the ease of providing our temporary workers with Android or iOS devices where the app has been pre-configured to their specific role and tasks, we can get them _**_up and running _**_in the warehouse_**_ in less than 20 minutes._**_ Training used to take several days. It’s also been great_**_ _**_not needing to print picklists, and _**_seeing product pictures in the app_**_ gives extra clarity.”_ > Chris Bradley – Managing Director at [Luna Rae](https://lunarae.com/). A smoother process leads to **happier, more confident employees** who take ownership of their work. When repetitive admin tasks disappear, productivity and morale rise together, and the entire warehouse benefits from the improvement. **Starshipit tip:** The [Starshipit mobile app](https://starshipit.com/blog-content/starshipit-mobile-app.md) allows teams to **pick, pack, and print labels** directly from a phone or tablet, syncing live with your main dashboard so you’re always working with the latest order data. ### How to move towards a paperless picking system Shifting to a paperless workflow is a process that takes **planning, testing, and steady improvement.** The transition doesn’t happen overnight, but when each stage is managed carefully,** the payoff can be substantial.** Warehouses that take a structured approach often find that small changes quickly lead to faster fulfilment, happier staff, and clearer visibility across the entire operation. ### 1. Start with a process audit Every paperless transition begins with a clear understanding of where paper slows things down. Printed pick lists, handwritten notes, and manual label creation often create friction that goes unnoticed in the daily rush. Mapping out each stage of the fulfilment process helps **reveal** **exactly where time and accuracy are being lost.** Many teams discover that a surprising amount of effort goes into double-checking, rewriting, or re-entering data that already exists elsewhere. A simple clipboard might represent **hours of repetitive work later on.** Replacing one printed step, such as paper packing slips, can save hours each week and remove the need for reprints. The goal of the audit is to **spot these small inefficiencies** before they add up to bigger problems. ### 2. Choose the right technology Once the problem areas are identified, the next stage involves **selecting a **[paperless picking solution](https://starshipit.com/mobile-fulfilment.md) **that fits the operation’s scale and workflow. **The best tools connect easily with existing eCommerce, inventory, and order management systems, so information can move freely across every part of the business. **Real-time syncing** between mobile devices and desktop dashboards is another essential capability. When a picker marks an order as completed on their phone, the update should instantly appear on the main fulfilment screen. This shared view keeps everyone aligned and **reduces the chance of duplicate work.** Connectivity is also a practical consideration to keep in mind. Warehouses often experience patchy Wi-Fi coverage, so having a **mobile network fallback or offline mode** prevents interruptions. For example, Starshipit’s mobile app allows teams to pick, pack, and print shipping labels directly from standard mobile devices, **maintaining workflow continuity** even when the network drops. The outcome is straightforward:** **less paperwork, fewer steps, and **built in contingency** for busy teams. ### 3. Integrate and automate The next phase involves **connecting it to the wider fulfilment ecosystem**. Linking the picking process to inventory, carrier, and order systems allows information to flow automatically between platforms. Stock counts are updated as soon as items are scanned, shipping labels are generated the moment an order is packed, and dashboards display progress in real-time. The result is** a single, connected process** with no double handling or misplaced paperwork. Every action in the warehouse triggers the next step automatically, creating **continuous movement** from order to dispatch. ### 4. Test the new workflow Introducing digital tools across an entire warehouse at once can feel overwhelming, so **starting small is usually the smarter move.** Run a pilot program within a single team, product category, or section of the facility to observe how the new system performs. During the test phase, **track measurable outcomes** such as picking accuracy, time per order, and the number of label reprints required. **Gathering feedback from pickers** who use the system every day is equally valuable. Their insights often reveal ways to make the interface smoother or adjust device placement for better convenience. When teams see data proving **faster performance and fewer mistakes**, enthusiasm for wider adoption naturally follows. ### 5. Train and empower your team **Technology succeeds when people understand and trust it.** T**raining sessions should be brief, practical, and hands-on**, allowing staff to work with the devices in real fulfilment scenarios. **Demonstrating how the system eliminates repetitive paperwork and streamlines picking** gives the team a clear reason to support the change. Encouraging **open communication** helps smooth the learning curve, as some employees will adapt quickly and can act as floor “champions” who assist others during the rollout. Recognising their contribution **builds confidence** across the workforce** **and helps the whole team see the benefits firsthand. When training emphasises empowerment instead of mere compliance, people engage more deeply and **adoption follows naturally**. ### 6. Measure and optimise Finally, **continuous measurement** helps maintain the benefits of going paperless over time. Track performance indicators such as picking accuracy, orders fulfilled per hour, time saved per order, and reductions in paper and consumable spending. **Comparing pre- and post-adoption data** highlights where the most significant gains have occurred and where further refinement might help achieve additional improvements. A successful paperless picking system is an evolving process that grows stronger through ongoing review. Consistent monitoring **transforms data into insights**, which can then lead to improvements. **Starshipit tip:** Use Starshipit to **monitor warehouse KPIs!** [Check out this blog](https://starshipit.com/blog-content/warehouse-kpi.md) for practical guidance on analysing results and identifying new optimisation opportunities. ### Retailer spotlight: Luna Rae’s mobile pick & pack transformation Based on the Northern Beaches of Sydney, Luna Rae has earned recognition for elegant, sustainable jewellery that stands the test of time. As demand surged, the team found themselves at a turning point. Their **legacy warehouse management system** relied on paper pick slips, manual validation, and a lengthy onboarding process for new staff. During busy sales periods, such as Black Friday, these **inefficiencies created bottlenecks **that made it hard to maintain accuracy and speed. To regain control, Luna Rae migrated over to a **fully mobile, paperless workflow **powered by the [Starshipit mobile pick-and-pack app](https://starshipit.com/mobile-fulfilment.md). The team replaced paper lists with **affordable Android and iOS devices, **paired with barcode scanners, allowing each order to be scanned, verified, and updated in real-time. Every fulfilment step now **syncs instantly** with their eCommerce system, providing complete visibility across the warehouse. The transformation has been successful in every sense – warehouse **efficiency has increased by around 80%**, and each team member now processes more than 150 orders a day, often completing **up to 180.** Orders can be ready for carrier pickup within five minutes of purchase, and the business has **saved over $20,000** in paper and technology costs within six months. New hires can be trained in under 20 minutes, achieving **near-perfect accuracy** almost immediately. [Read the full case study here](https://starshipit.com/case-study/luna-rae.md) to see how Luna Rae built a **faster, smarter, and more sustainable fulfilment** workflow using Starshipit’s mobile-first fulfilment tools. You can also watch the on-demand recording of their interview in our webinar [‘Go Mobile: The Secret to Saving 80% of Fulfilment Time’](https://info.starshipit.com/mobile-webinar), featuring [Luna Rae](https://lunarae.com/), [Starshipit](https://starshipit.com/index.md) and [Socket Mobile](https://www.socketmobile.com/). ### Wrap up: The case for going paperless Paperless picking represents far more than a technology upgrade, signaling a shift toward a **smarter, more scalable way** to handle fulfilment where every task, update, and shipment moves in sync. Teams gain the speed and accuracy they need to meet growing demand, while managers gain **full visibility** without the need for extra layers of administration. **The advantages are clear:** orders move faster, accuracy improves, onboarding becomes simpler, and teams work more confidently. Paper waste drops, operational [shipping costs](https://starshipit.com/shipping-costs.md) fall, and flexibility increases during busy periods when agility matters most. The transformation achieved by Luna Rae proves that **mobile, paperless workflows deliver measurable improvements** in both performance and satisfaction. Ready to see the difference paperless picking can make? [Book a demo](https://starshipit.com/book-an-appointment.md) or [start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) of Starshipit today and discover how it can revolutionise your existing operations. ## Ready to start automating? ## https://starshipit.com/blog-content/parcel-tracking-best-practices-for-happy-customers # Parcel tracking: Best practices for happy customers Improve parcel tracking with clearer messages, mobile-friendly links, split-shipment updates and practical checks for your delivery journey. Canonical URL: https://starshipit.com/blog-content/parcel-tracking-best-practices-for-happy-customers **Summary: **_Good parcel tracking tells customers what has happened, what to expect next and where to get help. Match messages to real shipment events, make tracking easy to find on mobile and explain delays or split deliveries clearly. Test the whole journey across your carriers before rolling it out more widely._ Your customer has checked out, received an order confirmation and started looking forward to their delivery. When they open the tracking link, they want a straightforward answer: is everything progressing as expected? A tracking number is the starting point. The wording around it, the page it opens and the help available when something goes wrong all shape the experience. For retailers, the challenge is consistency. Orders can leave different locations, travel with different carriers or arrive in more than one parcel. The following practices help you give customers a clear experience across those variations. If you are a shopper checking a delivery, use the link in your retailer’s dispatch message. Contact the retailer or carrier if you need help. Starshipit is not a courier; see our [guidance for locating your parcel](https://support.starshipit.com/articles/9171330231951-Where-s-my-parcel). ### What makes parcel tracking useful to customers? **Useful tracking answers three questions: what has happened to my order, what happens next, and what should I do if something is wrong?** Carrier events provide the underlying shipment information. Your messages and tracking page make it understandable. Avoid describing tracking as continuous live location data unless the selected service actually provides that capability. A scan-based update is a record of an event, not a guarantee of where the parcel is at every moment. ### 1. Set expectations before sending the tracking link Separate the time your team needs to prepare an order from the carrier’s delivery estimate. Explain relevant dispatch cut-offs, working days and preorder arrangements where the customer makes the purchase. In the order confirmation, tell customers when tracking information will become available. If you sell made-to-order items, do not use the same dispatch expectation as a ready-to-ship product. **Keep the wording consistent from checkout through the delivery messages.** Tracking cannot repair a promise that was unrealistic before the order was placed. ### 2. Match each message to the actual delivery event Use wording your customer can understand without knowing your warehouse process. A label-created event might mean “We’re preparing your order”; a confirmed carrier collection can support a different message. **Do not send “your parcel is on its way” solely because a label has printed.** Similarly, an estimated arrival date should not become a guaranteed delivery date in your email template. [Automated notifications](https://starshipit.com/shipping-notifications.md) help make routine updates consistent, but the events available and their timing depend on your shipping setup and carrier data. Check the statuses for the services you actually use. ### 3. Make the tracking link easy to find Use a clear label such as “Track your parcel” in the dispatch message. Keep it separate from promotional links and confirm it opens the correct shipment. **On the destination page, put the latest available status and support route ahead of marketing content.** Make text readable on a phone and links easy to select. A customer should not need to search through a promotion to learn whether their parcel is due today. Our [branded tracking explainer](https://starshipit.com/blog-content/what-is-a-branded-tracking-page.md) covers what to include on a retailer-branded page and how it differs from a notification. **Starshipit tip: **Hand a test notification to someone outside your fulfilment team. Ask them to find the latest status and the contact option on their phone. If they need you to explain the page, use that feedback to simplify the wording or layout. ### 4. Plan email and SMS together Choose messages around useful moments, rather than sending every available event through every channel. Consider whether the update changes what the customer needs to know or do. Email can hold the order reference, delivery context and a clear tracking link. SMS can be useful for a short, timely update where your setup supports it. Check the relevant messaging requirements, customer preferences and charges before adding SMS. List the messages sent by your eCommerce platform, carrier and shipping software. **Assign responsibility for each stage, then test before disabling an existing message.** This helps prevent both duplicates and gaps. ### 5. Explain split shipments clearly If an order travels in more than one parcel, customers need to understand what has arrived and what is still coming. **A delivered status for one package should not suggest the entire order is complete.** Where possible, show the separate tracking references and identify the parcels clearly. Check what your connected systems actually display; do not promise item-level detail that is not available. Starshipit supports options for combining multiple packages’ tracking details in one notification. When you [configure email notifications](https://support.starshipit.com/articles/206358536-set-up-email-notifications), review the multi-package settings and test the resulting template with a representative order. ### 6. Give delays a clear next step A status such as “in transit” may stop being helpful when a parcel has passed its expected delivery window. Explain what your team will check, how the customer can reach you and when they should expect another update. For failed delivery attempts, use the actual carrier instructions available for that parcel. For a missing scan, avoid inventing a cause: no update does not by itself prove a parcel is lost. **Keep promotions secondary while a customer is trying to resolve a problem.** Your immediate job is to help them understand the delivery and the available next step. For example, imagine a customer who ordered a lamp and two cushions. The cushions arrive first, while the lamp is travelling separately. A generic “your order has been delivered” message creates an unnecessary problem. A message that identifies the delivered parcel and provides the remaining tracking reference gives the customer a more useful answer. This is an illustrative scenario. Build the wording around the parcel and item information your systems actually provide, then check how the full sequence reads. ### 7. Test the journey with representative orders **Test more than the appearance of an email.** Follow the journey from the triggering event to the tracking page, including the help link. - **One parcel: **the order reference and tracking destination match. - **Several parcels: **each tracking reference is visible and understandable. - **Different carriers: **the status wording makes sense for each service. - **Mobile: **the message, page and support link remain readable and usable. - **Delayed or incomplete data: **the template does not show a misleading promise or a broken field. - **Duplicate systems: **the customer receives the intended sequence without conflicting messages. Use test data where possible and avoid exposing customer addresses or tracking links in screenshots. Repeat the checks after changing a template, carrier integration or notification setting. ### 8. Review where customers still need help **Look at enquiry reasons alongside order volume.** If customers repeatedly ask about partial deliveries, a clearer split-shipment message may help more than adding another general update. Review broken tracking links, missing delivery events, repeat contacts and time to resolution. Where reliable reporting is available, compare by carrier, service and destination to find patterns worth investigating. Our [guide to reducing WISMO enquiries](https://starshipit.com/blog-content/too-many-wheres-my-parcel-queries-automated-shipping-could-be-the-answer.md) explains a consistent way to measure order-related contacts. Avoid treating email opens alone as proof that the tracking experience works. ## A quick parcel tracking checklist ## Parcel tracking FAQs ### How often should parcel tracking update? There is no single interval that applies to every shipment. Updates depend on the carrier, service and events recorded during the journey. Set customer expectations around the available information, and give them a clear next step if the parcel passes its expected delivery window. ### Should email and SMS contain the same information? They should agree on the shipment’s status, but they do not need identical copy. Use email for more context and SMS for a concise, timely message where appropriate. Keep the tracking destination and support instructions consistent across both channels. ### What should you do when a tracking link is broken? Check that the shipment reference and link in the notification match the correct order. Test the destination, correct the template or integration issue, and give affected customers a working way to check their delivery. Include link checks when you change notification settings. ## Make tracking part of your shipping routine ## https://starshipit.com/blog-content/peak-season-shipping-tips # Peak season shipping tips to help you fix what matters first Prepare for peak season shipping with practical tips to reduce packing errors, keep dispatch moving and manage delivery enquiries. Find what to fix first. Canonical URL: https://starshipit.com/blog-content/peak-season-shipping-tips **Summary:**_ Prepare for peak season shipping by fixing the problem that creates the most rework first. If wrong or missing items are reaching customers, start with packing accuracy. If accurate orders are waiting to leave, focus on dispatch. If delivery enquiries are taking over, review tracking and customer updates._ Let’s follow a shopper’s journey from checkout to doorstep. At 11:47pm on Black Friday, a shopper in Sydney buys a linen shirt in medium and a soy candle, and pays extra for express delivery. For her, the hard part is over. For your team, it has just begun. Between that click and her front door sit a dozen small decisions. Which shirt comes off the shelf. Which box it goes in. Which carrier takes it, and at what price. What she's told while she waits. On an ordinary day, each decision is easy. At peak, her order is one of thousands, and every decision is made under pressure. That's the reality of peak season. As orders, carriers and locations increase, there's more work behind every order and more pressure to get it right. When one decision goes wrong, the cost doesn't stay at the packing bench. It follows the parcel out the door, as a customer enquiry, a replacement or a return. At each stop, you'll see where orders like hers tend to go wrong, and what to fix first so they don't. The advice applies to any fulfilment operation. If you use Starshipit, you'll also find how to set up each fix. ### Contents - Which peak season shipping fixes should come first? - Prevent errors before parcels leave - Keep dispatch moving as order volumes rise - Manage delivery enquiries before they build up - Peak season shipping FAQs - Choose your next improvement ### **Which peak season shipping fixes should come first?** Not every stop on the journey needs attention before peak. **Start with the one creating the most repeat work.** Look at recent packing corrections, orders that missed dispatch and the reasons customers contacted you. Choose the issue causing the most rework, then test one improvement with the people who handle it every day. - **Wrong or missing items:** start with item validation and a clear picking-to-packing handover. - **Orders waiting to leave:** check for repeated address fixes, packaging selection, carrier decisions or queues at shared equipment. - **Repeated delivery questions:** check whether customers can find a working tracking link and understand the latest update. - **Stock that ****can't**** be found or trusted:** review inventory and location control, including whether a warehouse management system (WMS) would address the underlying problem. If peak is close, prioritise changes your team can configure, test and learn before volumes rise. Give larger warehouse changes enough time for data preparation and training. ### **Prevent errors before parcels leave** The first stop is the shelf, then the packing bench. The shirt comes in five sizes, and the medium and the large are folded into identical bags, side by side. On a normal day, that's a two-second check. On Black Friday weekend, with a queue building, it's the easiest mistake in the warehouse to make. If the large goes in her box, nobody will know until she opens it. By then, the cost of that two-second slip has grown into a return, a replacement and a customer deciding whether to order from you again. The answer isn't asking people to slow down. **It's making the right item the only option to pack.** ### **Validate each item at the packing bench** Packing Validation checks the products being packed against the order. It's especially useful when similar colours, sizes or variants are easy to confuse, like that medium and large. In Starshipit, open Workflows → Packing Validation, then scan or search for the order. Scan each product's barcode or enter its SKU. A mismatched item sets off an error message and a warning sound, and Complete Packing becomes available once all items are marked as packed. Check package and service details before printing, according to your configured workflow. Before your team starts: - Check that product barcodes and SKUs match the order data. - Test a wrong variant and an order containing more than one of the same item. - Show staff how to resolve a mismatch and when to ask for help. Make item scanning part of the normal process. Manual marking is available, so a completed packing status alone doesn't prove every item was scanned. Follow the [Packing Validation setup guide](https://support.starshipit.com/articles/6811966579215-scan-to-validate-items). ### **Keep orders identifiable between picking and packing** Her shirt and candle live in different aisles, and at peak they may be picked by different people. Each handover is a chance for an item to drift into the wrong order, or for a complete order to sit waiting because nobody is sure it's ready. When several people handle an order, the handover needs to be clear. Use labelled totes or a consistent staging area so picked items stay together until they're packed. Starshipit's Pick & Pack app supports barcode scanning and tote workflows. Choose a picking-and-packing, picking-only or packing-only process that fits your team, then practise the handover with seasonal staff before they handle a full queue. Jewellery brand Luna Rae saw [80% faster fulfilment](https://starshipit.com/case-study/luna-rae.md) after moving to mobile workflows. Start with the [Pick & Pack guide](https://support.starshipit.com/articles/14427666806031-understand-the-starshipit-pick-pack-mobile-app). ### **Resolve address exceptions before the dispatch rush** Her apartment has a unit number. If it's missing from the order, the time to find out is now, while you can still email her, not when the courier is standing in her building's lobby. Review addresses early enough to contact the customer if details are missing. Use [address validation](https://starshipit.com/shipping-address-validation.md) to help identify and correct address issues, then review anything that remains unresolved. An address check doesn't guarantee delivery. Agree who owns exceptions and where those orders wait, so the packing team can keep working through orders that are ready. ### **Keep dispatch moving as order volumes rise** The next stop is the label. Her order is packed, and every item is right. Now it needs a box size, a carrier, a service and a label before the afternoon pickup. Each of those choices takes seconds. The trouble is that someone has to make them for every order in the queue, and at peak the queue doesn't stop growing. The fastest dispatch teams aren't the ones working hardest. They're the ones who've decided most of these things in advance. **That's the goal here: take the routine work out of every order, so each decision is made once and applied every time.** ### **Reduce repeated packaging and carrier decisions** Watch a few orders move through the packing bench. Repeated clicks and searches often reveal the best place to start. - **Packaging selection:** configure package barcodes so staff can scan to assign a saved package. This selects packaging. It doesn't check the products inside or measure the packed parcel. - **Carrier selection:** use shipping rules for routine decisions. A cheapest-carrier rule applies as orders import, so create it before your sale starts. Check that the services it can select meet your delivery requirements. Remember, she paid for express. A rule that only looks at price shouldn't be able to send her order the slow way. - **Printing:** test printers, label supplies and the scan-to-print workflow before an extra shift starts. Keep each printed label with its matching parcel. You decide how you fulfil: use the carriers that suit your business, use your own negotiated rates and pay no extra fee per label. Use the [package and carrier barcode guide](https://support.starshipit.com/articles/6930153486479-scan-to-select-packaging-and-carrier-products) for setup, and test representative destinations, package sizes and service choices before applying a changed process more widely. ### **Review opportunities to consolidate orders** On Saturday morning, she's back. She orders a second candle, as a gift for her sister, to the same address. Her first order hasn't shipped yet. Starshipit's Suggested Merges identifies orders with the same destination address so you can review and consolidate them. Select Suggested Merges on the orders grid, choose the orders to combine and select the parent order. Merged orders can't be unmerged, so check each group first. Check the recipient, delivery requirements and whether all items are ready before merging. The same address can serve more than one person. A combined parcel also needs suitable packaging and accurate weight and dimensions. Consolidation won't always be the cheapest or fastest option. Her case shows why the check matters. Her first order is paid express. Before combining it with a second order, make sure doing so won't delay the delivery she paid for. Make the review part of order preparation, before packing begins, and avoid holding a ready order past its dispatch commitment while waiting for another. Read more about [order consolidation and shipping costs](https://starshipit.com/shipping-costs.md). ### **Use a WMS when stock control is slowing fulfilment** Go back to that shirt. Before anyone can check it at the packing bench, someone has to find it. If your system says there's a medium on the shelf in aisle four and the shelf is empty, the order stalls before packing starts. And if the last one has already gone, you may have sold a shirt you can't send. That's a sign the problem sits in stock control, not packing. Watch for these patterns: - Pickers regularly search for stock or arrive at empty locations. - Quantities in your system don't match what's on the shelves. - Orders are cancelled or delayed because stock you thought you had isn't there. **Packing checks can't fix any of these.** They call for a warehouse management system (WMS): software that records where every product is and tracks it as it moves, from the moment stock arrives to the moment an order leaves. [Starshipit WMS](https://starshipit.com/warehouse-management.md) adds that control to Starshipit itself, so your stock and your shipping run on the same data. It includes: - Stock levels by SKU, location and warehouse, with a full history of every stock movement - Mobile receiving with barcode scanning, and guided putaway - Single, batch and tote picking, validated by barcode - Replenishment triggered by low stock - Stocktakes and cycle counts on mobile or desktop The result is more capable fulfilment, without another system to manage. **Where to start depends on your setup:** - **Already using a WMS?** Before peak, check the processes it depends on. Are deliveries received and put away accurately? Is replenishment keeping pick locations stocked? Do your location records match what's on the shelves? - **Considering a WMS?** Plan for setup time. You'll need to prepare product and location data, check that your integrations are supported, test stock movements and train the team. If peak is close, start the groundwork now and go live when volumes settle. - **Stock is ****accurate****, but packing is the problem?** You may not need a WMS yet. Start with the scanning and order checks earlier in this guide. Already a Starshipit customer? [You can try WMS free for seven days](https://starshipit.com/wms-activate.md) from inside your account and test it with your own products before you commit. New to Starshipit? You can activate WMS as part of a [30-day free trial.](https://app.starshipit.com/Dashboard/SignUp.aspx) ### **Manage delivery enquiries before they build up** The last stop is the wait. It's Monday morning, and she's checking her inbox. She's had one update so far, telling her a label was printed on Saturday. Is the parcel on its way, or still on a shelf? She doesn't know, so she emails your support team to ask. Multiply her by every customer in the same position, and your peak support queue fills with questions a clearer update could have answered. ### **Make tracking easy to find and understand** Customers need to know what has happened to their order and what to do next. Review your shipping notifications and tracking experience from a customer's point of view. - **Check the message:** distinguish order preparation from carrier collection. **A printed label doesn't mean a parcel is in transit.** - **Check the link:** make tracking easy to find and confirm it opens the right shipment. - **Check the handover:** give customers a clear contact route when tracking has stopped or delivery needs attention. Starshipit supports automated [shipping notifications](https://starshipit.com/shipping-notifications.md) and branded tracking pages that send customers to your own website, not your carrier's, to check their order. Configure the delivery events and messages available for your setup, then test them with a sample order. The information customers see depends on the tracking events available from the carrier. Organic Cotton [halved its "where's my order?" queries](https://starshipit.com/case-study/bhumi-organic-cotton.md). ### Give your support team a clear exception process Agree who investigates late or stalled parcels, when to contact the carrier and how to update the customer. Use the same delivery expectations in checkout messaging, shipping emails and support replies. During peak, review the main reasons customers contact you. If the same question keeps appearing, improve the message or process causing it. Track delivery enquiries alongside order volume so a busier sales week does not disguise whether the experience is improving. ## Peak season shipping FAQs ### How can I reduce packing errors during peak season? Check products and quantities against the order before dispatch, keep orders identifiable during handovers and give staff a clear process for mismatches. Barcode validation can help catch incorrect items, provided product data is accurate and staff follow the scanning process. ### Should I always merge orders going to the same address? No. Check that the orders belong together, can travel under compatible delivery requirements and are ready to dispatch. Review the combined package and cost before merging. A shared address alone is not enough to decide. ### Do I need a WMS to prepare for peak season? A WMS is worth assessing when inventory accuracy, stock locations or warehouse processes are limiting fulfilment. If your main problem is checking items while packing, barcode validation may be a more focused starting point. Choose based on the problem and the time available to implement the change. ### Choose your next improvement **Pick one recurring problem, make a change and test the result.** Check whether packing corrections fall, more orders leave on time or delivery enquiries become easier to resolve. Keep the process simple enough for the whole team to follow on a busy day. ## https://starshipit.com/blog-content/peak-warehouse-operations-casual-staff # Peak warehouse operations: how leading retailers prepare casual teams, carriers and systems Learn how retail leaders prepare warehouse teams, casual staff, carriers and systems for peak without losing control of fulfilment. Canonical URL: https://starshipit.com/blog-content/peak-warehouse-operations-casual-staff **Summary:**_ Peak warehouse operations work best when staffing, processes, carriers and systems are planned together before demand rises. Define clear tasks and performance standards, protect experienced leaders from routine decisions, build carrier resilience and test technology early so casual teams can contribute without increasing errors, congestion or customer support pressure._ **Peak warehouse operations often get framed as a staffing problem.** More orders are coming in, so the answer seems obvious: add more casual staff, add more packing benches, add more carrier collections and move faster. But more people do not always create more capacity. In a busy warehouse, new starters can also create more questions, more rework, more congestion and more pressure on experienced team members if the process is not ready for them. At NORA’s Retail Operations Leaders’ Velocity Summit 2026, we sat down with 3 leading retail operations experts to discuss what [peak readiness](https://starshipit.com/blog-content/how-to-prepare-your-fulfilment-and-shipping-for-the-peak-season.md) looks like inside busy retail operations: - **Ty Cooper**, Operations Manager at Muscle Republic - **Joel Randal**, Operations Director at Culture Kings - **Jodie Tarasek**, Operations Coordinator at MESHKI Their examples showed that peak readiness is not built in one team. It depends on marketing, technology, customer experience, warehouse operations and carrier partners working from the same plan. ### Table of contents - **Why peak warehouse operations affect the brand** - **More casual staff does not always mean more capacity** - **Build a warehouse culture casual staff want to return to** - **Define good performance before peak** - **Make accountability transparent** - **Keep experienced leaders out of permanent help-desk mode** - **Standardise warehouse work so new starters can contribute faster** - **Treat campaigns as cross-functional projects** - **Build carrier and operational resilience** - **Use technology to remove unnecessary decisions** - **Peak warehouse operations checklist** - **Conclusion: peak performance is built before peak** - **FAQs** ### Why peak warehouse operations affect the brand **Customers do not see warehouse errors as warehouse errors.** If they receive the wrong size, wait too long for delivery or get poor updates, customers usually associate that experience with the brand rather than the [warehouse](https://starshipit.com/warehouse-management.md). MESHKI shared this plainly. A fulfilment mistake may start in the warehouse, but the customer experience lands with customer care, social media, review sites and the wider brand. That matters [during peak](https://starshipit.com/blog-content/25-tips-for-the-holiday-ecommerce-peak-season.md) because the margin for recovery gets smaller. Support queues are fuller. Carrier networks are busier. Casual teams are still learning. Customers are buying gifts, sale items or time-sensitive products and are less patient when something goes wrong. For operations leaders, this means internal efficiency metrics are not enough. [Orders picked per hour](https://starshipit.com/blog-content/warehouse-kpi.md), labour cost per order and dispatch volume still matter, but they need to sit beside customer-facing measures such as: - Same-day dispatch performance - Lost-in-transit rate - Wrong item or wrong size rate - Delivery promise accuracy - Support contact rate after dispatch - Social and review feedback linked to fulfilment - Returns caused by warehouse or picking errors **Culture Kings shared a useful shift in thinking: marketing may drive acquisition, but operations and customer experience play a major role in retention.** A strong campaign can bring customers in. [Fulfilment](https://starshipit.com/order-fulfillment-software.md) decides whether they trust the brand enough to come back. ### More casual staff does not always mean more capacity **Casual warehouse staff are essential for many retailers during peak. But adding people to a weak process can make the operation slower.** New starters need to know exactly which job they are doing and how success is measured in that role. A picker needs clear SKU, size and quantity checks. A packer needs packaging standards, label checks and dispatch staging rules. Replenishment teams need to know which locations take priority. Returns teams need clear guidance on what can be processed, quarantined or escalated. Without that detail, experienced team members get pulled away from the floor to answer the same questions, check avoidable errors and keep work moving. **Before adding casual staff, ask:** - Which tasks can a new starter do safely after a short induction? - Which tasks need experienced staff only? - What will supervisors stop doing if they need to train 20 new people at once? - How many new starters can each team leader support per shift? - What decisions should casual staff never have to make? - Where will errors show up first: picking, packing, labelling, dispatch or customer support? This is where peak workforce planning becomes operational design. You are filling roster gaps and deciding how work will move through the warehouse when the team is larger, less experienced and under more pressure. ### Build a warehouse culture casual staff want to return to **Muscle Republic shared a model supported by a small full-time management team and a predominantly casual workforce.** That kind of structure depends on trust, culture and clarity. One practical lesson stood out: casual staff should feel like part of the team, not a separate class of labour. This means avoiding a two-tier culture where permanent employees get context, respect and feedback while casual staff are treated as replaceable hands. **If you want casual staff to take ownership during peak, give them the conditions to do good work:** - Clear expectations before the shift starts - A proper induction - Defined tasks - Safe and good quality equipment - Useful feedback - A named person to ask for help - Consistent treatment - A reason to come back next time The panel also spoke about the value of making busy periods feel rewarding, not just demanding. Food trucks, DJs, team incentives and small recognition moments can help keep energy up during long peak shifts. Muscle Republic also spoke about hiring for culture and attitude, then training for performance. That is useful during peak because technical skills can often be taught faster than reliability, care and team fit. For retailers that use casual labour every year, the long-term goal should be a returning pool of trained people. Returning casuals need less onboarding, know the pace of the warehouse and can help steady the shift for newer staff. **Track the basics after each peak:** - Who completed induction - Which tasks they were trained on - Accuracy and productivity - Reliability and attendance - Team leader feedback - Availability for future campaigns That turns casual workforce planning from a yearly scramble into a reusable labour strategy. ### Define good performance before peak **Speed alone is a poor measure of warehouse performance.** A picker who moves fast but creates errors can increase support costs. A packer who hits target but ignores checks can damage the delivery experience. A casual team member who performs well when present but cancels often can still create a planning problem. Muscle Republic described a simple performance frame across culture, productivity and reliability. Retailers can adapt the same idea for their own warehouse. **Before peak, define:** - Culture: What behaviours matter on the floor? How should people treat each other under pressure? - Productivity: What target is realistic by role, shift and level of experience? - Accuracy: Which errors are most costly or most visible to customers? - Reliability: What does the roster require from each person? - Process compliance: Which steps are mandatory every time? This gives team leaders a better way to coach. It also stops performance conversations from becoming vague. **Instead of saying “you need to be better,” a leader can say:** - “Your pick speed is on track, but your size-check errors are too high.” - “You are accurate, but you are waiting too long to escalate exceptions.” - “You are meeting target, but late shift changes are creating gaps for the team.” Clear standards make feedback fairer and more useful. ### Make accountability transparent **Accountability works best when people know the standard before they are measured against it.** Muscle Republic discussed using a reliability framework during onboarding so team members understand how behaviours such as cancelling shifts, leaving early or breaking warehouse rules affect future shift allocation. The important part is transparency. A reliability framework should not be a hidden punishment system. It should explain how individual choices affect the wider operation, then give people a chance to correct patterns early. Use this carefully. [Employment rules](https://www.employment.govt.nz/starting-employment/types-of-worker/casual-employment) differ by country, contract type and business situation. [HR, legal or People and Culture](https://www.fairwork.gov.au/about-us/workplace-laws/legislation-changes/closing-loopholes/casual-employment-changes) should review any policy before it is used. **As an operational principle, the best practice is simple:** - Explain expectations during onboarding. - Measure behaviours that affect the operation. - Apply standards consistently. - Keep room for context and judgement. - Record feedback clearly. - Give people early visibility of concerns. Peak is stressful enough without unclear rules. People perform better when the expectations are visible. ### Keep experienced leaders out of permanent help-desk mode **Experienced warehouse leaders are the anchors during peak.** They hold the process knowledge. They know which exceptions matter. They can see when a shift is drifting before the dashboard catches up. But those leaders can become a bottleneck if every decision depends on them. **Before peak, map the questions that usually interrupt supervisors:** - Which carrier should this order use? - What happens if the barcode will not scan? - Where does this exception go? - Can this product ship internationally? - What packaging should we use? - Which orders must leave before the next collection? - Who approves a manual change? Then decide which questions can be removed through better process design, clearer signage, better system rules or task-specific training. Your goal is not to remove judgement completely. It is to protect experienced judgement for the moments that need it. ### Standardise warehouse work so new starters can contribute faster A casual worker does not need to understand the full logistics strategy on day 1. They need to understand the task in front of them. **Strong warehouse onboarding shows:** - What the task is - What a correct result looks like - Which checks are mandatory - Which order or batch to prioritise - What they can decide alone - When to stop and escalate - Where completed work goes next This is where standard operating procedures become practical. They should not be long documents that sit unread in a shared drive. They should be short, visible and tied to the work. For example: - A picking station should show mandatory product, size and quantity checks. - A packing bench should show the packaging standard and exception path. - A dispatch area should show carrier cut-off times and staging rules. - A returns area should show what can be processed, quarantined or escalated. The less work depends on memory or tribal knowledge, the faster new starters can help without adding risk. ### Treat campaigns as cross-functional projects **One of the strongest lessons from Culture Kings was that operations cannot be brought in after the campaign is already live.** Culture Kings shared how a major promotion reinforced the importance of aligning marketing, technology, customer experience and operations before launch. The issue was bigger than high demand. It was the combination of demand, inventory, systems, fulfilment capacity and [customer expectations](https://starshipit.com/guide/evolving-expectations-2026.md) moving out of sync. That is the risk with major campaigns. Marketing sees demand. Technology sees site and system load. Operations sees warehouse capacity. Customer experience sees the support impact. Finance sees margin. The customer sees one brand. **Before a campaign launches, align on:** - Forecast order volume by day and by hour - Inventory availability and oversell risk - Website and checkout readiness - Warehouse staffing by shift - Cut-off times and dispatch promises - Carrier capacity and collection windows - Customer support coverage - Delay and exception messaging - Contingency plans if volume exceeds forecast Do not make fulfilment promises in isolation. If the warehouse, carriers or support team cannot sustain the promise, the campaign may create short-term revenue at the cost of repeat purchase. ### Build carrier and operational resilience **Peak creates pressure outside the warehouse too.** [Carrier capacity](https://starshipit.com/multi-carrier-shipping.md), collection times, depot congestion, weather events, network outages and service delays can all affect the customer experience. A team can pick and pack well and still miss the delivery promise if the carrier plan is too fragile. A single-carrier model can be simple. For some retailers, it may still be the right commercial choice. But it can also create risk if one network has a service issue or cannot support peak volume. **Before peak, review:** - Primary and backup carriers by destination, service and product type - Extra collections or standby collections - Forecast sharing with carriers - Cut-off times by carrier and region - Rules for switching service when the first option is unavailable - How exceptions will be monitored - Who owns carrier escalation [Multi-carrier planning](https://starshipit.com/blog-content/multi-carrier-shipping-software.md) gives retailers more control when conditions change. It can also help balance cost, speed and service level, especially when order profiles vary by destination, size, value or delivery promise. ### Use technology to remove unnecessary decisions **Technology helps most when the process is already clear.** MESHKI made this point when discussing AI and systems: without strong foundations, quality data and the right processes, technology will not work properly. Culture Kings made a similar point about technology without process discipline. That is the right lens for peak warehouse operations. Automation should not digitise a messy process. It should make the right process easier to follow. **In fulfilment and shipping, that can mean:** - Importing orders into one shipping workflow - Using [shipping rules](https://starshipit.com/fulfilment-automation.md) to assign carriers or services - Printing labels and packing slips in bulk - Validating addresses before dispatch - Using barcode scanning to reduce picking and packing errors - Sending [branded tracking](https://starshipit.com/branded-tracking-page.md) and [delivery notifications](https://starshipit.com/shipping-notifications.md) - Giving customer support better [delivery visibility](https://starshipit.com/shipping-reporting.md) Starshipit can support these workflows by helping retailers manage orders, carriers, rules, labels, tracking notifications and [returns](https://starshipit.com/branded-returns.md) from one shipping automation platform. Used well, this can reduce repetitive decisions for frontline teams and give new starters a clearer process to follow. The key phrase is “used well”. Technology should support clear roles, good data and strong operating standards. It is not a replacement for them. ## Peak warehouse operations checklist ### Conclusion: peak performance is built before peak **Peak warehouse operations succeed before the first surge in orders.** The best retailers do not rely on extra labour alone. They build a warehouse culture people want to join, define performance clearly, protect experienced leaders, standardise routine work, plan carrier resilience and make sure every campaign promise can be fulfilled. Casual staff can be a major advantage during peak. But they need clear work, capable leaders and systems that remove unnecessary decisions. If your team is preparing for peak, start with the questions that expose operational risk: What will break first? Who will notice? What decision can we remove before the shift starts? Which customer promise depends on another team being ready? **Starshipit is a main sponsor of NORA’s Operational Leaders community because we believe the future of retail will be shaped by the teams behind the customer experience: the operations, warehouse, logistics and fulfilment leaders who keep promises moving.** By supporting this community, we want to help surface the practical lessons, honest conversations and shared experience that make retail operations stronger. Peak readiness is one part of that bigger story. Join the NORA Operational Leaders community [on LinkedIn.](https://www.linkedin.com/groups/14811017/) ## FAQs ##### How do retailers prepare warehouse operations for peak? Retailers prepare for peak by forecasting order volume, planning staffing by shift, standardising warehouse tasks, testing systems, confirming carrier capacity, aligning campaign promises and preparing customer support for higher demand. ##### How many casual warehouse staff do retailers need for peak? There is no universal number. The right number depends on order volume, task complexity, supervisor capacity, training time, warehouse layout, carrier cut-offs and the experience level of the casual team. Retailers should plan by productive capacity, not headcount alone. ##### Why can adding casual staff slow a warehouse down? Adding casual staff can slow a warehouse down when processes are unclear, training is rushed or experienced staff spend too much time answering questions. New starters need clear roles, visible standards, simple escalation paths and enough supervisor support. ##### What warehouse KPIs should operations leaders track during peak? Useful peak KPIs include orders shipped before cut-off, picking accuracy, packing accuracy, orders picked per hour, labour cost per order, wrong item rate, lost-in-transit rate, support contact rate, carrier service performance and delivery promise accuracy. ##### How can retailers improve casual warehouse onboarding? Retailers can improve onboarding by breaking tasks into simple steps, showing what good looks like, explaining mandatory checks, assigning a clear support contact, using barcode scanning where useful and giving feedback early. ##### Why should operations be involved before a retail campaign launches? Operations should be involved before launch because campaign demand affects inventory, warehouse staffing, dispatch promises, carrier capacity and customer support. If these teams are not aligned, a strong campaign can create oversold stock, delays and support pressure. ##### How does multi-carrier shipping help during peak? Multi-carrier shipping can give retailers more options when one carrier is delayed, at capacity or not suited to a specific order. It can help balance cost, speed, service level and contingency planning during high-volume periods. ##### What role should shipping automation play in peak readiness? Shipping automation should remove repetitive decisions, reduce manual errors and make the agreed process easier to follow. It can help with carrier selection, label printing, address validation, tracking notifications and returns, but it works best when the underlying process and data are strong. ## Ready to start automating? ## https://starshipit.com/blog-content/pick-and-pack-app-vs-wms # Pick & Pack vs Starshipit WMS: Which is right for your warehouse? Compare Pick & Pack and Starshipit WMS, including features, setup, inventory control and picking workflows, to find the right fit for your warehouse. Canonical URL: https://starshipit.com/blog-content/pick-and-pack-app-vs-wms **Summary:**_ Starshipit Pick & Pack app helps teams pick, pack and dispatch online orders more accurately using barcode scanning, packing validation and label printing. Starshipit WMS goes further by managing inventory and warehouse operations across the full fulfilment process, including receiving, putaway, replenishment, stock movements, cycle counts and location control. The right choice depends on whether you need to improve the outbound picking and packing process or manage inventory and warehouse workflows more broadly._ Picking mistakes are creeping in. Stock is getting harder to trust. You need more control, but you’re not sure whether you need a full warehouse management system yet. **Starshipit offers two ways to bring more control to warehouse fulfilment: Pick & Pack and Starshipit WMS.** On the surface, both help your team reduce errors and keep orders moving. The real difference is how much control you need beyond picking and packing. **Pick & Pack is designed to improve the accuracy of picking and packing online orders. Starshipit WMS gives you broader control over inventory, warehouse locations and the workflows behind those orders, from receiving and putaway through to replenishment, picking, packing and dispatch.** If your inventory process already works and errors mainly happen during picking or packing, Pick & Pack may be enough. If stock is becoming harder to find, move or manage, Starshipit WMS may be the better next step. Read on to compare the features, setup and workflows below to see which option fits your warehouse today and when it may be time to move to Starshipit WMS. ### Table of contents - Pick & Pack or Starshipit WMS: which sounds most like your warehouse today? - What does the Pick & Pack app do? - What does Starshipit WMS add beyond Pick & Pack? - How do the features compare? - When should you upgrade from Pick & Pack to Starshipit WMS? - Pick & Pack or Starshipit WMS: the simple way to decide - Frequently asked questions - Already using Pick & Pack or Starshipit WMS? ### Pick & Pack or Starshipit WMS: which sounds most like your warehouse today? The simplest way to decide is to ask where the problem begins. Pick & Pack helps prevent errors during outbound picking and packing. Starshipit WMS also manages the stock and warehouse processes that can cause those errors earlier. ### What does the Pick & Pack app do? **The Pick & Pack app helps warehouse teams verify online orders at both the picking and packing stages.** Instead of relying on paper pick lists or manual checks, staff can scan items as they pick them, then scan again while packing to confirm the right products and quantities are going into each order. This helps catch mistakes before the parcel is dispatched. ### Why use Pick & Pack? - **Work on the go:** Pick, pack and print orders from anywhere in the warehouse. - **Increase accuracy:** Scan barcodes to validate items at both the picking and packing stages. - **Reduce paper use:** Replace printed lists with digital picking and packing workflows. - **Keep orders moving:** Reduce manual entry and manage picking, packing and label printing in one workflow. - **Get started quickly:** Add scan-led picking and packing with minimal setup, including ahead of peak or rising order volumes. ### See Pick & Pack in action Luna Rae shows where Pick & Pack can fit into a growing fulfilment operation. The team didn’t need to rebuild its whole warehouse operation to get more control. It needed a faster, more accurate way to move online orders from picking through to dispatch, while reducing the manual work and paper waste that can slow a growing fulfilment team down. **With Pick & Pack, Luna Rae used scan-led workflows to check items as orders were picked and packed, helping he team reduce fulfilment time by 80%, process more orders per person and significantly lower technology and paper costs.** [See how Luna Rae saved 80% of fulfilment time with Pick & Pack and reduced technology costs by $20,000](https://starshipit.com/case-study/luna-rae.md) ### What can your team do with Pick & Pack? - Work from digital pick lists - Scan and verify products during picking and packing - Process single orders, batches or tote-based workflows - Choose packaging and shipping services - Print labels and record who picked and packed each order ### What does a typical workflow look like? - An order imports into Starshipit from your connected eCommerce platform. - A picker opens the order and scans the required products. - Once picking is complete, the order is marked as picked. - A packer scans the items again to confirm the correct products and quantities. - The label is printed and the order is ready for dispatch. - [Explore Pick & Pack](https://starshipit.com/mobile-fulfilment.md) [Compare Pick & Pack pricing](https://starshipit.com/pricing.md) ### What does Starshipit WMS add beyond Pick & Pack? **Starshipit WMS includes the picking and packing control of Pick & Pack, then extends it across inventory and the wider warehouse operation. It combines a warehouse management platform with an app for completing warehouse jobs on a compatible mobile device or handheld scanner.** Starshipit WMS includes picking, packing and validation, while also managing the inventory, locations and jobs that make accurate fulfilment possible. That matters because picking and packing errors often start earlier than the packing bench. Stock may have been received incorrectly, put away in the wrong location, moved without a clear record or left unreplenished in a pick face. Starshipit WMS helps teams manage those steps before they become dispatch problems. Operations teams use the WMS platform to manage inventory, locations, stock allocations and jobs. Warehouse staff use the WMS app to receive, put away, move, replenish and pick stock on the warehouse floor. ### In the WMS platform, your team can: - **Manage inventory and locations:** Track stock availability across zones, aisles, shelves and bins. - **Control order fulfilment:** Allocate inventory, create warehouse jobs and connect fulfilment with Starshipit shipping. - **Keep stock moving:** Manage replenishment, stock movements, bundles and kitting. - **Maintain stock accuracy:** Run stocktakes and cycle counts. - **Resolve issues faster:** Record missing, damaged or incorrect stock for investigation without holding up the picker. - **Monitor warehouse performance:** Track team activity, workload, completed jobs and operational performance. If stock is missing, damaged or in the wrong location, the picker can record the issue and continue the job. The detail is kept for investigation without holding up fulfilment. ### What can warehouse staff do with the WMS app? The separate WMS app is included with the wider WMS platform. - **Receive and store stock:** Complete receiving and putaway jobs. - **Move and replenish inventory:** Transfer stock between locations and refill pick faces. - **Pick with confidence:** Collect allocated stock using location and quantity instructions. - **Keep records accurate:** Scan products and locations as each job is completed. Before picking begins, Starshipit WMS can allocate stock and create a job telling the picker what to collect, how much to collect and where to find it. Pick & Pack focuses on outbound picking and packing. Starshipit WMS includes those capabilities, then adds the WMS platform and WMS app for managing the wider warehouse operation. - [Explore Starshipit WMS](https://starshipit.com/warehouse-management.md) ### How do the features compare? ### When should you upgrade from Pick & Pack to Starshipit WMS? Pick & Pack can keep working well as order volumes grow, provided the wider stock and warehouse process remains straightforward. The upgrade point usually comes when the problem is no longer limited to picking and packing. You may be ready for Starshipit WMS when: - **Stock is getting harder to control:** Staff struggle to find stock, pick locations run empty, or stocktakes reveal unexplained differences. - **Receiving and stock movements are creating errors:** Stock is being recorded manually, moved without a clear audit trail, or received incorrectly. - **Warehouse work needs more structure:** Different teams handle receiving, picking, staging and packing, but jobs are still assigned or managed manually. - **Issues are slowing fulfilment down:** Pickers regularly find missing or damaged stock, and resolving it creates double handling or delays. - **Supervisors need better visibility:** Managers need clearer reporting on workload, completed jobs, team activity and warehouse performance. At that point, better order validation will not fix the full problem. You need more control over how inventory enters, where it lives and how it moves through and leaves the warehouse. ### Pick & Pack or Starshipit WMS: the simple way to decide If you’re choosing between Pick & Pack and Starshipit WMS, ask these three questions: - **Where does the problem begin?** Choose Pick & Pack for errors during picking or packing, and Starshipit WMS for issues that start with receiving, putaway, storage or replenishment. - **Is your inventory already managed elsewhere?** Pick & Pack may be enough when another system reliably manages stock and locations, while Starshipit WMS is better when you need more inventory visibility and control. - **How complex is your warehouse?** The more SKUs, locations, teams and stock movements you manage, the more likely Starshipit WMS is to be the better long-term fit. In simple terms: ## Ready to explore your options? ## Frequently asked questions ### Is Starshipit WMS an upgrade from Pick & Pack? Yes. Starshipit WMS adds broader inventory and warehouse management to the outbound picking and packing workflows supported by Pick & Pack. The WMS app replaces the Pick & Pack app when you move to Starshipit WMS. ### Can both products scan barcodes? Yes. Both products support barcode scanning on compatible devices, including mobile devices and handheld scanners. Pick & Pack uses scanning mainly for outbound order verification, while Starshipit WMS uses scanning across broader warehouse workflows, including receiving, putaway, stock movements, replenishment and picking, with packing validation supported within the wider fulfilment workflow. ### Can Pick & Pack print shipping labels? Yes. Your team can pick, pack, validate and print shipping labels for online orders imported into Starshipit. ### Does Pick & Pack manage inventory? No. Pick & Pack supports order processing and validation, but it does not manage warehouse inventory, allocations or stock movements. ### Can I move from Pick & Pack to Starshipit WMS later? Yes. Pick & Pack can be the right starting point, with Starshipit WMS providing the next level of control as the warehouse becomes more complex. ### Are Pick & Pack and Starshipit WMS the same app? No, Pick & Pack and Starshipit WMS are separate products with their own app download links. The WMS app includes the picking and packing capabilities of Pick & Pack, plus broader warehouse jobs, and replaces the Pick & Pack app when you move to Starshipit WMS. ### Can I trial Starshipit WMS? Yes. New customers can access a free 30-day WMS trial by starting a Starshipit trial and activating Warehouse Management from the Warehouse section of the platform. Existing Starshipit customers can activate a free 7-day WMS trial from the Warehouse section of their Starshipit account. At the moment, there is no trial available for the Pick & Pack app. ### How much do Pick & Pack and Starshipit WMS cost? Pick & Pack and Starshipit WMS are priced separately. [Compare Starshipit pricing](https://starshipit.com/pricing.md) to see the available options. ### Already using Pick & Pack or Starshipit WMS? Find step-by-step setup and workflow guides in the Starshipit Knowledge Base. - [View Pick & Pack setup guides](https://support.starshipit.com/categories/orders-manifests-reports/starshipit-pick-and-pack) - [View Starshipit WMS setup guides](https://support.starshipit.com/categories/starshipit-wms) ## Ready to start automating? ## https://starshipit.com/blog-content/plain-label-shipping # Getting started with plain labels in Starshipit Learn how to use plain labels in Starshipit for non-integrated carriers, internal delivery workflows, stock transfers, and testing scenarios. Canonical URL: https://starshipit.com/blog-content/plain-label-shipping **Summary:**_ Plain labels in Starshipit help teams print simple, scannable shipping labels without unnecessary branding or extra layout complexity. Set up label formats, printer settings and order data carefully so labels stay accurate and parcels move through dispatch smoothly each day._ **There’s really no shortage of options when it comes to ****[picking carrier services](https://starshipit.com/integrations.md)****. **You’ve got industry mainstays like [Australia Post](https://starshipit.com/partner/australia-post.md) and [DHL](https://starshipit.com/partner/dhl-express.md) with service offerings for companies of every age and stage, as well as up-and-comers like [Rendr](https://starshipit.com/partner/rendr.md) and [Uber](https://starshipit.com/partner/uber.md) with new types of services. But, what about those scenarios that aren’t suited to a mainstream carrier? Enter, plain labels. This clever solution gives you a flexible tool to manage a variety of different scenarios, for example non-integrated carriers, test situations and more. Let’s dive in! ### In this article - What are plain labels? - Understanding integrated and non-integrated carriers - [Why use plain labels?](https://starshipit.com/why-use-plain-labels.md) - Read our plain label guide ### What are plain labels? When you need to ship an order with a carrier, you need a [shipping label](https://starshipit.com/shipping-labels.md). Shipping labels contain all the information your carrier needs to get your package from the pickup address to the destination. It contains a scannable barcode, tracking number and a combination of other important details. Plain labels (also known as blank shipping labels) are shipping labels which don’t contain any carrier-related information. As we’ll see, plain labels are a great tool for a variety of reasons. ### Understanding integrated and non-integrated carriers Before we explore some of the use cases for plain labels, it’s important that we first explain the difference between integrated and non-integrated carriers in Starshipit. An integrated carrier is a carrier where we’ve built an [API integration](https://starshipit.com/api.md) with the carrier directly, allowing you to simply add your account details from the carrier to Starshipit, and start using that carrier’s products and services. A non-integrated carrier is a carrier without an integration with Starshipit. For these carriers, you’ll need to use plain labels. ### Why use plain labels? As one look at Starshipit integrations page will tell you, there’s no shortage of carriers with native integrations supported in Starshipit. But what about those outlying situations? ### 1. Non-Integrated carriers The main reason to use plain labels. In situations where certain carrier services are not natively integrated with Starshipit, plain labels offer a convenient workaround. This allows you to use Starshipit's platform while still accommodating shipments through various non-integrated carrier. A good example are Australia Post prepaid satchels, as using plain labels offers an easy solution. This allows you to create address labels for your satchels. ### 2. Using your own drivers If your business operates with in-house or dedicated delivery drivers, plain labels come in handy. You can generate shipping labels for orders fulfilled by your own drivers, facilitating efficient order tracking and delivery management. For example, many businesses in Australia serve rural customers with independent drivers, simply because carriers don’t cover those particular regions. ### 3. Transferring stock Need to transfer stock from one location to another? You can use plain labels to track the stock movement. For example, if you create a stock transfer in your WMS, you’ll have an identifier on that transfer. Then, you can enter the identifier into Starshipit and it will be printed on your plain label as a barcode. When the store or other warehouse receives the shipment, they can scan the plain label and mark the transfer as received. ### 4. Test a carrier Plain labels are an ideal choice when you want to test the functionality of Starshipit's shipping system without booking shipments with a live carrier service. ### Tip: Read our plain labels guide Ready to start using plain labels to manage your unique fulfilment requirements? We’ve put together a simple guide for getting started with plain labels in Starshipit, linked below. - [Read the guide](https://support.starshipit.com/hc/en-us/articles/204697995-How-to-use-plain-labels) ## Ready to start automating? ## https://starshipit.com/blog-content/platform-integration-starshipit-trademe # Platform Integration : Starshipit + Trade Me To help retailers trade smarter, Starshipit’s platform automates every step of the fulfilment process for Trademe users. Find out more in this article. Canonical URL: https://starshipit.com/blog-content/platform-integration-starshipit-trademe **Summary:**_ Trade Me with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ **Trade Me is another New Zealand tech success story. **Started in 1999 by a 23 year-old tech consultant, Sam Morgan, who built the auction website in 6 weeks from his couch in Wellington. By 2006, he sold to Australian media company, Fairfax, for NZ$700 million, and in 2019, the Kiwi staple was acquired by private equity firm, Apax Partners, for NZ$2.56 billion. What's more, according to [a study from NZ Couriers](https://nzcouriers.co.nz/lp-ecommerce-insights-merchant-report-2023/), it's also the leading online selling platform for Kiwi businesses without an online store (for example, before they're ready to use a platform like Shopify or WooCommerce). ### New Zealand's Number One Online Shopping Destination **With over half a million visitors to the site daily **plus a strong reputation for safe and trusted online trading, and have positioned themselves as the best place to grow your business via a digital channel in New Zealand. The iconic blue Kiwi bird has become part of the cultural Kiwi psyche as the go-to for all things from their next car, big career move or that perfect addition to their living room. The Kiwi bird does in fact have a name, Kevin or “Kev” to his friends. ### Data Rich Marketplace & Advertising Platform Traders, Retailers, Property, Vehicles and of course Dating Trade Me is a platform that connects people with traders and retailers, whilst providing all the tools and information needed to make the transaction possible. The platform features auctions and fixed-priced sales for new, and used goods. It’s also the number one platform for Kiwis looking to buy a car or a home, and while you’re there you can also find someone to date via their dating channel. ### What’s awesome for retailers is the rich data It allows for targeted media, giving retailers economies of scale and improved relevance. #### Ping Payments Sellers are able to accept payment via credit card using “Ping” (formerly “Pay Now”). The confluence of private traders and retailers on one platform make Trade Me the busiest, and most dynamic marketplace, and advertising platform in New Zealand. Real-time stats on 13 October for the marketplace website accounts 4,949,106 listings 8,561,615 #### Integration that delivers the goods To help retailers trade smarter and faster, **Starshipit’s platform automates every step of the fulfilment process.** From printing labels, to customer notifications and if required, customs documentation. Starshipit also integrates with multiple carriers, which gives you more choice, with full transparency of live rates. When you sign up, the all-star customer support team take you through an in-depth onboarding process and offer continued support to ensure your star-rated shipping success. ## Ready to start automating? ## https://starshipit.com/blog-content/post-purchase-email-automation-sequence-flow # Post purchase email automation: Flow & sequence best practice Make sure your post-purchase email flow is up to scratch. Learn how to automate your post-purchase email sequence with this guide and keep customers in the loop. Canonical URL: https://starshipit.com/blog-content/post-purchase-email-automation-sequence-flow **Summary:**_ A post-purchase email automation flow should guide customers from order confirmation through tracking, delivery, support and follow-up. Connect courier events and customer data so each message answers the next likely question instead of sending generic updates after every order is placed._ The moment a customer completes a purchase is when your **real opportunity begins.** Automated [post-purchase](https://starshipit.com/post-purchase.md) email sequences are more than just updates – they’re a simple way to reassure, engage, and build lasting loyalty. Done right, these email sequences can keep your brand top of mind while **increasing repeat purchases and lifetime customer value (LTV).** Think of it this way: while your customers eagerly wait for their order to arrive, your emails can create an experience that’s **as exciting as the product itself. **From a personalised thank-you sequence to helpful delivery updates; every message adds value and reinforces trust. By the end of this guide, you’ll have all the tools and insights you need to **create a seamless, automated post-purchase email flow** that benefits both your customers and your bottom line. ### What is a post purchase email sequence? A post-purchase email sequence is an automated series of emails sent after a customer completes a purchase. These emails are designed to support your customers throughout their post-purchase journey, ensuring a flawless and rewarding experience. ### Important: The rules and laws around post-purchase emails Not all post-purchase emails are created equal – there’s a key difference between **transactional** and **marketing** emails. Transactional emails, like order confirmations and shipping updates, don’t require consent because they’re all about keeping customers informed about their purchase. These emails are essential and help build trust by providing clarity and reassurance. Marketing and promotional emails are a little different because they’re considered **commercial emails. **If you want to include product recommendations, discounts, or brand updates in your sequence, you’ll need explicit consent to comply with regulations like [GDPR](https://gdpr-info.eu/) or [CAN-SPAM](https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business). **Always ensure your customers have opted in to receive marketing communications** and include a clear unsubscribe option in every promotional email. By understanding the difference, you can create a post-purchase email sequence that’s both **effective and compliant.** ### Why do you need a post purchase sequence? On average, [1 in 4 customers](https://www.voxco.com/blog/importance-of-optimising-post-purchase-customer-experience/?_gl=1*2qmrxf*_gcl_aw*R0NMLjE3MDcyNzU2ODUuRUFJYUlRb2JDaE1JdzR1dTBKZWhnUU1WQXZSTUFoM0x4UXV1RUFBWUFTQUFFZ0tPNXZEX0J3RQ..*_gcl_au*MTkwMDM3MDI4My4xNzAyMjYxNjk1&_ga=2.97159007.1547636857.1707079180-654301881.1694388123&_gac=1.16050050.1706827236.EAIaIQobChMIw4uu0JehgQMVAvRMAh3LxQuuEAAYASAAEgKO5vD_BwE) **click on a product recommendation when they are checking their order.** Additionally, [77%](https://netcorecloud.com/blog/25-personalization-statistics-that-every-marketer-needs-to-know/?_gl=1*fmbeub*_gcl_aw*R0NMLjE3MDcyODA1MDUuRUFJYUlRb2JDaE1JdzR1dTBKZWhnUU1WQXZSTUFoM0x4UXV1RUFBWUFTQUFFZ0tPNXZEX0J3RQ..*_gcl_au*MTkwMDM3MDI4My4xNzAyMjYxNjk1&_ga=2.63622255.1547636857.1707079180-654301881.1694388123&_gac=1.144837120.1706827236.EAIaIQobChMIw4uu0JehgQMVAvRMAh3LxQuuEAAYASAAEgKO5vD_BwE#:~:text=91%25%20of%20customers%20are%20more,customers%20find%20personalized%20experiences%20appealing) of customers have chosen, recommended, or paid more for a brand that provides a personalised customer experience. By leveraging automated emails, you can **engage customers at key moments** – whether it’s reassuring them about their order, introducing them to complementary products, or inviting them to join a loyalty program. This proactive approach not only **enhances the customer experience** but also **maximises revenue opportunities** long after the initial sale. **Starshipit tip:** Use Starshipit’s [branded tracking page](https://starshipit.com/branded-tracking-page.md) to effortlessly keep customers updated while highlighting your business’ unique selling point. This not only keeps customers satisfied with the parcel tracking, but also helps you capitalise on the post-purchase email sequence without doing any extra work. ### 3 Golden rules of a post-purchase email sequence There are a few common factors in successful post-purchase emails: timing, relevance, and personalisation. These principles ensure your emails feel helpful rather than pushy, **building trust and encouraging engagement.** - **Timing:** Automate key updates like order confirmations and shipping notifications to ensure customers don’t have to wait for important information. - **Relevance:** Use segmentation to send recommendations or updates that align with customer preferences, provided you have the necessary marketing consent. - **Personalisation:** Small touches like using a customer’s first name, referencing their purchase, or offering loyalty updates can make your emails stand out. ### Preparing and setting up your post-purchase email sequence A successful post-purchase email strategy isn’t just about sending updates – it’s about creating a thoughtful sequence that keeps customers engaged at every stage of their journey. Here’s how to set it up: 1. **Start with the essentials – **At a minimum, include order confirmation and shipping updates to keep customers informed and build trust. These emails are the foundation of your sequence. 1. **Segment your audience – **Use customer data to tailor your messages. Segmentation by purchase history, location, or preferences allows you to send relevant content that resonates. For example, new customers might receive a welcome email, while repeat buyers could get loyalty rewards. 1. **Choose the right tools –** Automation is crucial for delivering well-timed, personalised emails. With tools like Starshipit, you can integrate shipping updates, branded tracking pages, and shipping emails into a seamless flow – reducing your manual work. If you want your marketing emails to align nicely with your shipping notifications, Starshipit integrates with customer engagement platforms like Dotdigital or [Klaviyo](https://starshipit.com/klaviyo-integration.md), for a flawless cross-over. 1. **Focus on value – **Each email in your sequence should provide something valuable to the customer, whether it’s a shipping update, tips for using their product, or an exclusive offer. Avoid sending emails just for the sake of it – every touchpoint should feel purposeful. 1. **Test and optimise – **Monitor the performance of your sequence to see what works best. A/B test subject lines, email designs, incentives and timing to refine your strategy and maximise engagement. ### Post-purchase email automation examples Now that you’ve got the framework for setting up your post-purchase email sequence, let’s take a look at some real-world examples. These automated flows go beyond the basics, helping you engage your customers, build loyalty, and drive repeat purchases. ### Order tracking email sequence – keep customers in the loop This sequence includes [order shipping notifications](https://starshipit.com/shipping-notifications.md) and is essential to keep customers informed at every stage of their order’s journey, build trust and reduce “Where’s my order?” inquiries. By automating these updates, you ensure a seamless experience while saving time for your support team. **Key emails in the sequence:** 1. **Order confirmation email:** Sent immediately after purchase, confirming the order details and reassuring customers that their purchase was successful. 1. **Shipping notification email:** Informs customers when their order has shipped, including tracking details and expected delivery time. 1. **Delivery confirmation email:** Confirms when the order has arrived, inviting customers to reach out with any issues or take the next action, such as leaving a review. By consolidating these emails into a cohesive, automated flow, you create a consistent post-purchase experience that builds customer confidence. ### Welcome email sequence – make a lasting impression First impressions matter, and a welcome email sequence ensures your customers feel valued from the moment they engage with your brand. Whether it’s their first purchase or their first interaction with your newsletter, this flow introduces your business, sets expectations, and builds excitement for what’s to come. **When it’s triggered:** This flow is sent automatically after a customer makes their first purchase or signs up for your mailing list. **What to include:** - **Welcome email: **A friendly introduction to your brand and what makes it unique. Highlight your values, share a brief origin story, or showcase your most-loved products. - **Customer success tips:** Follow up with an email offering helpful tips, product guides, or FAQs to make their experience seamless. - **Exclusive offer:** Reward new customers with a discount or special offer as a thank-you for joining your community. This encourages them to explore more of your products. A well-timed welcome flow creates a warm introduction and opens the door for deeper customer engagement. ### Personalised thank-you sequence – express your gratitude A thank-you email isn’t just polite – it’s a powerful way to show appreciation, reinforce the customer’s decision to choose your brand, and deepen their connection with your business. A personalised thank-you sequence adds a thoughtful touch that makes your customers feel valued, setting the stage for loyalty and repeat purchases. **When it’s triggered:** Automatically sent after a customer completes their purchase. **What to Include:** - **Heartfelt gratitude:** Acknowledge their purchase with a genuine, personalised message that includes their name and the specific item(s) they bought. Using order value data, you can even call out your highest spending customers and offer them special VIP rewards. - **Brand connection:** Share your brand story or mission to remind them why shopping with you matters. - **Next steps:** Provide helpful links, such as how to track their order, join your loyalty program, or follow you on social media. A personalised thank-you sequence isn’t just a nice gesture, it’s a chance to leave a lasting impression that turns first-time buyers into loyal customers. ### Educational/ instructional flow – show customers you care Educational or “how-to” emails empower customers to get the most out of their purchase. Whether it’s a product guide, styling tips, or creative ways to use your product, this sequence not only reduces the chances of returns or dissatisfaction but also positions your brand as helpful and customer-focused. **When it’s triggered:** Automatically sent after the product has been delivered or once the customer has had time to start using it. You could also send these **before** the customer receives their order to create a sense of excitement and to ensure they’re fully prepared, to get the most out of their purchase. **What to include:** - **How-to guides: **Step-by-step instructions or videos to help customers set up, use, or care for their product. - **Creative applications: **Ideas or inspiration to show customers how to maximise the value of their purchase. - **Follow-up resources:** Links to additional support materials like FAQs, blog posts, or ways to contact your customer service team. This sequence helps your customers feel confident and excited about their purchase, while reducing post-purchase uncertainty. ### Cross-sell and upsell flow – provide helpful recommendations A cross-sell and upsell flow introduces your customers to complementary or upgraded products that enhance their original purchase. Done well, this flow feels helpful rather than salesy, boosting customer satisfaction **while increasing your average order value and revenue.** **When it’s triggered:** Automatically sent after the customer has completed a purchase and had time to start using their product. Alternatively, these emails can be sent before an order is dispatched, offering shoppers the chance to ‘bundle’ more items into their order within a certain timeframe – often at no additional delivery cost. This creates a sense of urgency while adding some extra value to their purchase. **What to include:** - **Relevant recommendations:** Suggest products that complement the customer’s purchase or align with their shopping history. - **Exclusive offers: **Add urgency with limited-time discounts or bundles tailored to the customer. - **Clear value proposition: **Highlight how the recommended products improve or enhance their original purchase. By personalising your recommendations and timing them right, this sequence provides value to customers while opening the door for additional sales. ### Review and feedback flow – gather valuable insights Collecting reviews and feedback is a win-win. Positive reviews act as powerful social proof, boosting your brand’s credibility, while constructive feedback helps you spot areas for improvement. A well-timed review and feedback flow encourages customers to share their thoughts, strengthening their connection with your brand. **When it’s triggered: **Consider if information about the user experience of your product will help convert other shoppers. If so, automatically send 1–2 weeks after the product has been delivered, giving customers enough time to enjoy and evaluate their purchase. **What to include:** - **Polite request:** Ask for feedback or a review in a friendly, non-pushy tone, making it easy for customers to respond. - **Star rating system: **Include a quick rating option to make the process simple and engaging. - **Incentives:** Offer a discount, loyalty points, or other perks to encourage participation. You can offer better rewards to incentivise more engaging reviews, like ones including photos. - **Smart routing:** Create a clickable five-star graphic in your email, hyperlinking the different stars to suitable destinations. Direct positive 4–5-star reviewers to public platforms, and negative 1–3-star feedback to your support team for resolution. ### Loyalty program sequence – build a community Loyalty programs are a proven way to turn one-time shoppers into repeat customers. A well-designed loyalty program flow introduces customers to the benefits of joining, keeps them engaged, and encourages them to refer your store to redeem rewards – all while reinforcing their connection to your brand. **When it’s triggered:** Automatically sent after a purchase or when a customer reaches a milestone that makes them eligible for the program. **What to include:** - **Introduction to the program:** Explain how the loyalty program works and highlight key benefits, like earning points for purchases, exclusive discounts, or early access to new products. - **Sign-up incentive:** Encourage customers to join by offering a welcome reward, like bonus points or a discount on their next order. - **Engagement reminders:** Periodically remind customers to redeem rewards or highlight ways to earn more points, such as referring friends or leaving reviews. **Pro tip:** Make sure the program feels exclusive and rewarding by offering benefits that are genuinely valuable to your customers. Additionally, [creating loyalty tiers](https://help.loyaltylion.com/en/articles/1965846-building-tiers-how-they-work) is another way to keep customers engaged, boosting purchases in exchange for better rewards. ### Cart abandonment flow – send a friendly reminder A cart abandonment flow helps recover lost sales by reminding customers about the items they left behind and encouraging them to complete their purchase. With the right timing, personalisation, and incentives, you can turn missed opportunities into revenue. **When it’s triggered:** Automatically sent when a customer adds items to their cart but doesn’t complete the checkout process within a specified timeframe **What to include:** - **Friendly reminder:** Highlight the items left in their cart with visuals and personalised copy. - **Urgency or scarcity:** Use time-sensitive messaging like “Items are selling fast!” or “Your cart will expire soon!” to create a sense of urgency. - **Incentives to complete the purchase:** Offer a discount, free shipping, or bonus points to encourage them to finalise their order. - **Social proof:** Include positive reviews, product ratings, or a reassurance of your easy return policy to boost confidence. **Pro tip:** Test different subject lines and incentive types to see what drives the most conversion. Cart abandonment emails typically have high open rates, so a compelling headline can make all the difference. A well-executed cart abandonment sequence can recover lost revenue and turn potential drop-offs into happy customers. ### Take home message The post-purchase experience is where good brands become great. By investing in thoughtful, automated post-purchase communication, you can do more than improve customer satisfaction – you can build loyalty, drive repeat purchases, and create a stronger connection with your audience. With Starshipit, taking your post-purchase strategy to the next level is effortless. Branded tracking pages and automated shipping updates not only keep customers in the loop, but also ensure every interaction feels professional and on-brand. And with our seamless integration to customer engagement platforms, you can create a cohesive email marketing journey that really sings. It’s the perfect way to streamline your operations while delivering an experience your customers will remember. Why not try it for yourself by starting your [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [booking a custom demo](https://starshipit.com/book-an-appointment.md) with our shipping experts today! ## Ready to start automating? ## https://starshipit.com/blog-content/post-purchase-email-examples # 11 Best post purchase email examples Discover 11 actionable post-purchase email examples to build trust, engage customers, and encourage repeat business. Learn how to transform every post-purchase interaction into a lasting relationship. Canonical URL: https://starshipit.com/blog-content/post-purchase-email-examples **Summary:**_ The best post-purchase email examples each serve a clear customer need after checkout, from confirmation and tracking to delivery, reviews and replenishment. Use them to build a sequence that feels helpful, timely and connected to the delivery experience after checkout._ The moment your customer clicks "Buy Now," their journey with your brand is far from over. In fact, it’s just the beginning of an opportunity to solidify their loyalty and drive further engagement. Post-purchase emails play a critical role in extending the customer experience beyond checkout, transforming a single transaction into a lasting relationship. According to data by Klaviyo, post-purchase emails have an open rate around [17% higher](https://www.klaviyo.com/blog/post-purchase-emails) than the average marketing email, and they can do more than provide order updates. They build trust, reduce shopper anxiety, and keep customers engaged with your brand. Whether it’s a simple “thank you” or a timely reminder to reorder a favourite product, every touchpoint matters in creating a seamless and memorable shopping experience. In this guide, we’ll explore how to use post-purchase emails effectively, with 11 actionable examples to help you deliver more value and delight to your customers at every step of their journey. ### Table of contents - What are post-purchase emails? - Important: Compliance with email marketing regulations - Are post-purchase emails worth the effort? - 11 post-purchase emails you should be sending to your customers - Wrap up - Next steps ### What are post-purchase emails? Post-purchase emails are the messages you send to your customers once they’ve ordered something from your eCommerce store. These emails act as the bridge between your brand and your customers during the often-overlooked phase after checkout. Instead of ending the conversation at the transaction, post-purchase emails keep the dialogue going. **Effective post-purchase emails aim to:** - **Build trust:** Keep customers in the loop about their orders and add an extra layer of certainty. - **Grow your brand’s community:** Invite customers to follow your brand on social media or subscribe to newsletters. - **Boost engagement:** Share tips, tutorials, or personalised recommendations to keep customers interacting with your brand. - **Encourage repeat purchases:** Leverage offers, discounts, or loyalty programs to drive repeat purchases. - **Drive positive reviews:** Prompt customers to share their experiences, elevating your brand’s reputation. - **Increase revenue: **Use upselling and cross-selling strategies to introduce customers to complementary products. - **Personalise your engagements**: Tailor email content to individual customers based on their purchase history, preferences, or location. Personalised emails demonstrate that you value your customers and understand their needs, creating a more meaningful and memorable experience. **Starshipit tip**** **Post-purchase silence can leave customers feeling uncertain. Starshipit helps you avoid this by automating [tracking notifications](https://starshipit.com/shipping-notifications.md) like shipping progress and delivery confirmations. Not only does this free up your team, but it also transforms a transactional phase into a relationship-building opportunity. ### Important: Compliance with email marketing regulations If you’re planning to send promotional emails as part of your post-purchase strategy, it’s crucial to stay informed about email marketing regulations, such as [GDPR](https://gdpr-info.eu/), [CAN-SPAM](https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business), and other local privacy laws. These rules often require explicit customer consent to send marketing communications beyond essential commercial updates, like shipping notifications. **To stay compliant when featuring any promotional messaging, ensure that:** - Customers have opted in to receive marketing emails. - Your emails include an easy option to unsubscribe. - You clearly outline how their data will be used in your privacy policy. Taking these steps not only protects your business but also fosters trust with your customers by respecting their preferences. ### Are post-purchase emails worth the effort? Building a strong post-purchase email strategy may require some upfront effort, but the payoff is undeniable. In fact, [86% of customers](https://www.voxco.com/blog/importance-of-optimising-post-purchase-customer-experience/) say that the post-purchase experience plays a huge role in their decision to buy from a retailer again. These emails give you the opportunity to connect with your customers and create a seamless, memorable experience. Here are 4 reasons why they’re worth the investment: ### 1. Customers expect timely updates Post-purchase communications are no longer reserved for retail giants like Amazon. Today’s shoppers want timely reminders about their orders, from shipping confirmations to delivery notifications, and more. A lack of communication usually leads to frustration, uncertainty, and a flood of customer service queries asking, “where’s my order?”. Proactively engaging your customers with updates not only keeps them informed but also reassures them that their order is on its way. ### 2. They build trust during critical moments The post-purchase phase is often a vulnerable time for customers. They’ve paid for a product but haven’t yet received it, and every moment of silence can erode their confidence in your brand. Clear updates ensure that customers know what to expect, when to expect it, and who to reach out to if something goes wrong. Even in the case of unexpected delays, honest communication can turn a potential complaint into a moment of trust-building. ### 3. They keep customers coming back Post-purchase emails are a valuable tool for creating loyal, repeat customers. Beyond the basics of shipping updates, they give you the chance to showcase your brand’s personality, educate customers about your products, and offer incentives for their next purchase (if they’ve consented to receive marketing emails, as mentioned above). Whether it’s a “thank you” email, a product usage guide, or a discount on a reorder, these touchpoints encourage customers to come back and keep your brand top of mind. ### 4. They create a better overall experience A strong post-purchase strategy doesn’t just benefit your customers – it also helps your business. By reducing the volume of customer inquiries going to your support team and using automated workflows, you can save time and resources while delivering a premium experience. Happy customers are more likely to leave positive reviews, recommend your brand to others, and return for future purchases – all of which contribute to your bottom line. Post-purchase emails are more than just an operational necessity – they’re a way to show your customers that their experience matters. ### 11 post-purchase emails you should be sending to your customers Sending post-purchase emails is about more than just providing updates – it's about continuing the conversation with your customers and building a connection. Depending on your business, your approach could range from sending a few key emails to implementing a full post-purchase campaign. Regardless of the scale, these emails help you engage, inform, and even surprise your customers while encouraging repeat business. At the very least, it’s important to start with a basic sequence – it could look something like this: 1. Order confirmation 1. Order out for delivery 1. **If marketing subscriber:** Product recommendations and upcoming sales 1. Order delivered email 1. **If marketing subscriber:** Reminder to reorder This simple campaign ensures customers stay informed while setting the stage for further engagement. However, to take your post-purchase experience to the next level, consider adding more touchpoints tailored to encourage ongoing loyalty. **Let's take a closer look at 11 impactful email types you can integrate into your strategy. Subject to consent, these emails can be sent separately or combined, depending on your brand’s planned email frequency.** ### 1. Order confirmation email The order confirmation email is the first interaction after the purchase and reassures customers that their order has been received. This email helps reduce post-purchase anxiety by providing essential details and setting clear expectations about the delivery timeline. It also works as a touchpoint to reinforce your brand’s reliability. **What to include:** - Order summary with item details, quantities, and prices - Shipping and billing information - Estimated delivery date and a link to track the order - Customer service contact details for any issues or questions ### 2. Shipping notification email Keeping customers updated on their order status is key to building trust and reducing “where’s my order?” queries, with [91% of shoppers](https://symphonybilling.com/e-commerce-order-tracking/#:~:text=In%20a%20world%20where%20instant,control%20of%20their%20purchase%20decisions.) consistently checking the status of their shipments. A shipping notification email keeps your customers informed, adds transparency, and builds some excitement as they anticipate their delivery. **What to include:** - Tracking number and link to a [tracking page ](https://starshipit.com/branded-tracking-page.md) - Shipping carrier details - Expected delivery timeframe - **If marketing subscriber:** recommendations for similar products ### 3. Delivery confirmation email Delivery confirmation emails let customers know their package has arrived safely, while also opening the door to post-delivery engagement. This email builds a sense of completion and offers a chance to address any potential issues quickly, ensuring a positive experience. It also encourages the next action, like leaving a review or exploring related products. **What to Include:** - Delivery date and confirmation - Link to confirm receipt of the order - A link to photo-evidence of where your order was left. - Customer service details to report any issues. ### 4. Product review request email Reviews are powerful tools for building credibility and attracting new customers. By asking for reviews after a customer has had time to experience their purchase, you show that you value their opinion. This type of email also drives engagement and helps identify top selling products, as well as areas for improvement through constructive feedback. **What to include:** - A personalised request for a review - Simple instructions or a direct link to leave a review - If marketing subscriber: Incentives such as a discount code for their next purchase, providing extra benefits for video or photo reviews. ### 5. To marketing subscribers: Personalised thank-you email Sending a thank-you email creates a warm, lasting impression by acknowledging the customer’s choice to shop with you. It’s a chance to add a more human touch to your brand, strengthen the relationship, and differentiate yourself from your competitors. **What to include:** - A personal message thanking the customer for their purchase - Reference to the specific product or order - A friendly, conversational tone to make it feel genuine ### 6. To marketing subscribers: How-to/top tips email While it’s not always necessary, a how-to email ensures customers are able to use your product effectively, reducing the chances of returns or unnecessary support inquiries. It’s especially useful for products requiring setup, maintenance, or specialised use. It also helps to establish your brand as helpful, and customer focused. **What to include:** - Step-by-step instructions or links to video tutorials - Insider tips for using the product effectively - Suggestions for related products that enhance the purchase ### 7. To marketing subscribers: Upsell or cross-sell email These emails make the most of the momentum of a recent purchase to suggest additional products that the customer might need or enjoy. In fact, [1 in 4 customers](https://www.voxco.com/blog/importance-of-optimising-post-purchase-customer-experience/) click on a recommended product when they receive a tracking email. Done right, upselling or cross-selling adds value to your experience, feels helpful rather than pushy, and can increase average order value. **What to include:** - Recommendations based on their purchase history - Clear descriptions of how these products add value - Limited time offers to create urgency ### 8. To marketing subscribers: Loyalty program invitation email Loyalty programs are proven drivers of repeat purchases and long-term engagement. Inviting customers to join shortly after their purchase allows you to capitalise on their satisfaction and enthusiasm, while offering extra value for staying connected with your brand. This is also a useful program to have your shoppers sign up to as part of your checkout process. **What to include:** - Key benefits of joining, like earning points or exclusive discounts - A direct link to sign up or learn more - A birthday or date-reminder field, to provide VIP offers on special occasions - A special bonus for signing up, like extra points or a welcome gift ### 9. To marketing subscribers: Replenishment reminder email Selling something that people need on a regular basis? You should have a replenishment reminder email in your post-purchase campaign! You could even offer your customers incentives to order in advance or on a subscription basis. **What to include:** - A personalised reminder based on purchase timing - A link to quickly reorder the product - Offer free shipping or a discount for reordering ### 10. To marketing subscribers: Exclusive offers or discounts email Surprise offers make customers feel appreciated and keep your brand top of mind. Exclusive discounts targeted at previous customers incentivise repeat purchases and reward their loyalty. **What to include:** - A discount code or a special deal - Details about the promotion (e.g., expiration date, eligible products) - Highlight benefits of shopping with your brand, such as free shipping ### 11. Post-purchase survey email Slightly different from the reviews email, gathering feedback shows customers you value their opinion and helps improve your service. A short, focused survey email provides insights into their experience, from delivery to product satisfaction. It’s also an opportunity to strengthen relationships by showing your commitment to continuous improvement. **What to include:** - A direct, friendly invitation to share their thoughts - Simple, targeted questions about their experience (e.g., delivery, product quality) - **If marketing subscriber:** A small incentive, like a discount or loyalty points, to encourage responses. ### Wrap up Post-purchase emails are your secret weapon for turning one-time buyers into lifelong fans. By implementing the email types discussed, from order confirmations to exclusive discounts and feedback requests, you can create meaningful touchpoints that go beyond the buy. These emails aren’t just updates; they’re opportunities to build trust, show gratitude, and keep your brand top of mind. Whether you’re providing helpful tips, encouraging repeat purchases, or simply saying thank you, each email adds value to your customer’s journey. Remember, the best post-purchase strategies are personal, timely, and focused on making life easier for your customers. ### Next steps With Starshipit, you can save valuable time by automating post-purchase tracking notifications, reducing the number of 'Where’s my order?' enquiries. We also integrate with popular customer experience platforms, such as [Klaviyo](https://starshipit.com/partner/klaviyo-integration.md) and dotdigital. Ready to get started? Let your emails do the heavy lifting and take your customer experience to the next level by starting a [free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [booking a personal demo](https://starshipit.com/book-an-appointment.md) today. ## https://starshipit.com/blog-content/post-purchase-experience # Post purchase experience: Customer journey examples in eCommerce Improve your ecommerce post-purchase experience with better order updates, tracking, delivery communication, returns and follow-up messages. Canonical URL: https://starshipit.com/blog-content/post-purchase-experience **Summary:**_ The post-purchase experience covers every touchpoint after checkout: order confirmation, fulfilment updates, tracking, delivery, returns and follow-up. Clear automated communication helps customers feel in control and reduces avoidable support questions._ The shopping journey doesn’t end when your customer clicks “buy now”. In fact, according to Salesforce, [90% of consumers](https://www.salesforce.com/news/stories/customer-engagement-research/) agree that **the post-purchase experience is as important as the quality of the product.** This is where you have the opportunity to reinforce trust, nurture loyalty, and **create moments that stand out in a crowded market.** A strong post-purchase experience isn’t just about keeping customers informed.** It’s about building trust** and creating moments that leave a lasting impression – whether that’s through **personalised communication, proactive updates, or exclusive offers and loyalty rewards**. These seemingly small details can have a big impact on your brand. In this article, we’ll unpack **what makes a great post-purchase experience**, the challenges businesses face in getting it right, and **actionable strategies to improve every touchpoint. ** We’ll even explore **how real brands create memorable experiences** that keep shoppers engaged, so **make sure to scroll down for examples from post-purchase pros.** If you’re ready to elevate your customer journey and create lasting connections, let’s dive in. ### Post-purchase customer journey examples ## Give customers clearer updates after checkout ### The definition: What is the post-purchase experience? First things first: the post-purchase experience refers to **everything a customer encounters after completing a purchase.** This phase includes the communications you send, the quality of your customer service, the delivery and unboxing of the product, and **how you encourage ongoing engagement with your brand. ** It’s not just about fulfilling an order – it’s about **showing your customers they made the right choice** by shopping with you, and why they should keep doing so. **Key elements of the post-purchase experience include:** - **Clear, timely messages** to confirm their order and provide key updates. - **Proactive customer service** to address questions or concerns. - **Smooth delivery and order fulfilment**, ensuring the items arrive as promised. - **Thoughtful packaging and unboxing experience** that reflects the quality of your brand. - **Opportunities for engagement**, such as inviting customers to follow you on social media or join a loyalty program. By prioritising these touchpoints, successful retailers will ensure that the customer journey doesn’t end at checkout – it becomes a stepping stone to building connections and driving revenue. ### Why is it important? The post-purchase experience is your **secret weapon for driving growth.** **Retaining customers is more cost-effective** than acquiring new ones, and also more rewarding. [Research shows](https://www.businessdasher.com/customer-acquisition-vs-retention-cost/#:~:text=Acquiring%20a%20new%20customer%20can,selling%20to%20a%20new%20customer.) that businesses have a **60-70% chance of selling to existing customers**, compared to the smaller chance of converting **5-20% of net new visitors.** In other words, the more you invest in your current customers, the more likely they are to come back and spend more. But loyalty isn’t guaranteed. **Post-purchase dissonance** – when a customer second-guesses their decision – **can quickly undo all the hard work** of securing a sale from shoppers new and old. While we’ll dive deeper into this challenge later, the best way to combat it lies in **clear communication, exceptional service, and thoughtful touches** that remind customers why they chose your brand in the first place. ### Benefits of a good post-purchase experience A thoughtful post-purchase strategy benefits both your customers and your business. It’s about delivering an experience that strengthens relationships and fuels the growth of your bottom line. Here are 5 key benefits you’ll see when you optimise your post-purchase experience: **1. Improves customer retention metrics** Loyal customers don’t just stick around – **they spend more. **In fact, [loyal shoppers spend around 67% more](https://www.business.com/articles/returning-customers-spend-67-more-than-new-customers-keep-your-customers-coming-back-with-a-recurring-revenue-sales-model/) than new ones, making retention a critical driver of long-term revenue. By focusing on **clear and timely communication, seamless returns, and proactive updates,** you build trust that keeps customers coming back. **2. Builds stronger customer relationships** [77% of customers](https://www.forbes.com/sites/shephyken/2024/04/14/the-personalized-customer-experience-customers-want-you-to-know-them/) are willing to recommend or spend more with a retailer that **delivers a personalised experience,** so ensure to tailor your messaging in regard to what you know about them, like **their name, birthday, product interests** and so on. And by inviting customers to engage by joining your community and sharing your brand’s story, **you foster deeper connections** that **set you apart from your competitors.** **3. Boosts sales and revenue** A great post-purchase experience **helps retailers to retain customers**, but also to drive sales. Devoted customers tend to spend more over time, and **with the right strategy, you can also increase the average order value (AOV)** through cross-selling and upselling. - **Cross selling: **Offer complementary products that enhance the customer’s original purchase. Think of it as the “Complete the look” or “People also bought” approach. - **Upselling:** Encourage upgrades or premium versions of the product they’ve already chosen. These techniques are easier to implement post-purchase because you’re speaking to **customers who have already converted**. **Starshipit tip:** Use Starshipit’s [branded tracking pages](https://starshipit.com/branded-tracking-page.md) to feature **personalised product recommendations or upsells** while customers track their orders. Since shoppers are already engaged and checking in on their delivery, **this is the perfect moment to introduce complementary products** or upgrades, without being intrusive. It’s a simple, effective way to** boost repeat purchases and increase average order value,** all while enhancing the customer experience. **4. Creates customer advocacy** Ideally, you want your post-purchase experience to turn your customers into brand advocates. Why? [92% of consumers](https://www.businessnewsdaily.com/2353-consumer-ad-trust.html) trust **recommendations from friends and family over traditional marketing**, so word-of-mouth referrals are invaluable. Delivering a memorable experience **increases the likelihood that your customers will share your brand** with others. **5. Reduces customer service inquiries** An effective post-purchase strategy helps to **lighten the load for your support team**. [93% of online shoppers](https://web.archive.org/web/20250315104046/https://www.meteorspace.com/2025/02/13/statistics-that-prove-how-your-delivery-speed-impacts-your-business/) expect regular shipping updates, and by automating tracking notifications, you can **reduce “Where’s my order?” queries. **This keeps customers happy and **frees up your team** to focus on more complex tasks. **Starshipit tip:** For any 'Where is my order?' queries that still remain, use Starshipit to keep all your orders and carrier information in [one easy-to-access dashboard](https://starshipit.com/fulfilment-automation.md) . This allows your customer service team to **quickly track shipments, handle delays, and answer customer inquiries** without jumping between systems. Plus, with the [Starshipit Chrome extension](https://starshipit.com/chrome-apps.md), you can **streamline label printing and fulfilment tasks directly from your browser**, saving even more time. ### Important note: Legal considerations for post-purchase communication While post-purchase emails are a fantastic way to engage your customers**, it’s important to play by the rules.** Different types of post-purchase communications fall under **different legal requirements**, and staying compliant is **key to maintaining trust and protecting your brand**. - **Transactional emails,** like order confirmations and shipping updates, are all about keeping customers informed and don’t require marketing consent. - **Marketing information,** which include things like product recommendations, discounts, or loyalty program invites, do need customer consent under laws like [GDPR](https://gdpr-info.eu/) and [CAN-SPAM](https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business). **To keep things simple (and compliant):** - **Always get clear consent** before sending marketing content, even if it’s only featured in a small section of a transactional email. - **Make sure every email includes an easy way to opt-out** of marketing messages. - Consider **creating separate post-purchase flows** for your marketing subscribers and non-subscribers. - **Be upfront about what customers can expect** when they subscribe. By following these best practices, you can confidently and candidly **deliver value-packed post-purchase emails** that your customers will appreciate – **without stepping on any regulatory toe**s. ### Challenges with the post-purchase experience A simple and streamlined post-purchase experience is critical for customer satisfaction, yet **many brands fall short in this area.** From overlooked communication gaps to operational inefficiencies, these following hurdles **commonly impact both conversion and retention** if left unaddressed. ### The problem of post-purchase dissonance As we mentioned earlier, post-purchase dissonance, or buyer’s remorse, happens **when customers feel regret or dissatisfaction after making a purchase.** Common triggers include: - Discovering a better price or alternative elsewhere - Finding negative reviews after the purchase - Receiving a product that doesn’t meet their expectations The fallout from post-purchase dissonance can be significant, ranging from **costly returns to lost future sales and a damaged brand reputation.** A strong post-purchase strategy – grounded in proactive communication to set realistic expectations – can **prevent dissonance and build trust.** #### The solution Reduce post-purchase dissonance by **reinforcing customer confidence** through verified reviews, clear shipping and return policies, and educational emails before delivery (like styling tips or user generated content). **If you have a loyalty program,** highlight loyalty points earned, how close the customer is to the next membership tier, and any wider community benefits their purchase supports. These strategies **build trust and engagement** – but we’ll dive deeper into more tips later in this blog! ### Operational challenges For many eCommerce retailers, operational inefficiencies create unnecessary friction in the post-purchase stage. This can include: - **"Where is my parcel?"** inquiries: A lack of automated tracking updates can leave customers frustrated and support teams overwhelmed. - **Slow or manual shipping processes:** Inability to keep up with demand can delay delivery times and erode customer satisfaction. - **Retention hurdles:** Without thoughtful follow-up, converting one-time buyers into loyal customers becomes an uphill battle. #### The solution The good news is that **addressing these issues doesn’t have to be complicated.** To reduce customer inquiries, **automate shipping notifications with a centralised platform**, keeping customers updated throughout the delivery process. Streamlining fulfilment is equally important – **integrating all carriers and orders into one dashboard** speeds up label printing, reduces manual errors, and ensures timely dispatch. Thoughtful post-purchase communication, like personalised email journeys with loyalty rewards and tailored product recommendations, **helps grow stronger customer relationships** and **encourages repeat purchases.** By leveraging tools for automated tracking and fulfilment processes, retailers can **streamline operations while enhancing the customer experience.** ### 13 customer journey examples and actions to enhance your brand’s post-purchase experience Delivering a great post-purchase experience that wows your customers **takes careful planning and attention to every touchpoint** along the user journey. From the moment they make a purchase to the interactions that follow, **every detail matters.** Below, we’ve outlined **13 actionable tips** to help you elevate your post-purchase strategy. ### #1. Make sure every product touchpoint up to the sale is strong A great post-purchase experience begins with a **transparent pre-purchase journey.** Use high-quality product images, detailed descriptions, and accurate customer reviews to **set clear expectations.** This helps reduce post-purchase dissonance and ensures your product **aligns with what the customer had in mind.** Include **sizing guides, compatibility quizzes, or instructional videos** to minimise confusion and build customer confidence. #### eCommerce Example: Jocko Fuel’s supplement quiz [Jocko Fuel](https://www.octaneai.com/blog/how-jocko-fuel-built-a-quiz-that-reached-a-90-engagement-rate) created an **interactive supplement quiz** to help customers identify products tailored to their health goals. This **personalised approach** not only **increased engagement** but also **boosted customer confidence** in their purchase decisions. With a **90% engagement rate**, the quiz ensured that **customers felt informed and supported,** reducing post-purchase doubts and enhancing their overall experience. ### #2. Provide comprehensive shipping notifications Customers value [clear communication](https://starshipit.com/blog-content/examples-of-order-tracking-emails.md) about their order’s status. Send **updates at key milestones**, like when the order is confirmed, dispatched, out for delivery, and successfully delivered. This **reduces unnecessary customer inquiries** for your support team and keeps customers reassured. **Starshipit tip:** Automate [shipping notifications](https://starshipit.com/shipping-notifications.md) with Starshipit to save time while delivering branded, professional updates that keep your customers informed. ### #3. Add tracking page details A branded tracking page does more than provide order updates – it’s **another touchpoint for building loyalty.** Include details like **expected delivery dates, FAQs, and return options.** Use this page as a golden opportunity to **showcase complementary products** or feature promotions. You could also use this page to **invite customers to join your social communities.** Customers visiting the page are already engaged, making it the **perfect time to upsell or invite them to explore** more of your offerings. #### eCommerce example: Copper Cow Coffee’s branded tracking page [Copper Cow Coffee](https://coppercowcoffee.com/) transformed their order tracking page into a **dynamic marketing tool.** Beyond simply displaying order updates, the page highlights their brew guide, referral program, top product picks, and seasonal promotions. By **integrating social media links and educational content,** Copper Cow Coffee keeps customers engaged and creates opportunities for cross-sells and product discovery. This approach means that even a routine task like order tracking becomes a **memorable brand interaction.** **Starshipit tip:** Starshipit’s[ branded tracking pages](https://starshipit.com/branded-tracking-page.md) allow you to offer a hassle-free customer experience while staying on-brand. ## Make returns easier for customers and your support team ### #4. Personalise the customer delivery experience Personal touches can make all the difference in how customers perceive your brand. Consider **handwritten thank-you notes, exclusive birthday discounts, or product recommendations** based on their purchase. Even small gestures, like using the customer’s name in emails, can make customers feel special. #### eCommerce example: Frank Body’s creative packaging inserts [Frank Body](https://www.frankbody.com/) is known for its bold, playful branding, and they’ve mastered the art of **delivering personalisation** right to the customer’s doorstep. Each order includes a cheeky, on-brand insert that not only reinforces their fun, no-nonsense tone but also **provides simple product instructions** and invites customers to join their social media community. These creative inserts go beyond basic packaging – they **turn unboxing into an extension of the Frank Body experience.** By encouraging customers to engage with the brand online, share their results, and **feel part of a larger community,** Frank Body turns a simple coffee scrub into a conversation starter. ### #5. Invest in a custom packaging experience [Custom packaging](https://starshipit.com/blog-content/how-to-package-and-send-your-orders.md) creates a memorable unboxing experience that **reinforces your brand identity.** Think about branded boxes, eco-friendly materials, or adding a freebie. Adding surprise elements, like **free samples or discount codes,** can leave a lasting impression. Many customers even share their unboxing experiences on social media, **turning packaging into free advertising.** **Pro tip:** Ensure packaging is both **attractive and functional.** Damaged items or excessive waste can tarnish even the best designs. #### eCommerce example: Allbirds’ sustainable packaging [Allbirds](https://www.allbirds.com/), an eCommerce brand known for its sustainable shoes, takes packaging to the next level by **aligning it with their eco-friendly ethos.** Their boxes are made from recycled materials and printed with soy-based inks, **reflecting their commitment to the planet.** Thoughtful details, like **playful messages and functional design**, showcase the Allbirds personality and create a **familiar, branded experience** from the moment the package arrives. This approach **reinforces their values and leaves customers excited** to receive and share their orders. _Image source: _[_www.redantler.com/work/allbirds_](https://www.redantler.com/work/allbirds) ### #6. Make returns and refunds hassle-free Returns are often unavoidable, but a simplified process can **transform a potential pain point into a positive experience.** Clearly outline your policy on your website, confirmation emails, and tracking page. **Offer multiple return options**, like drop-off locations or pre-printed labels, to **make the process as easy as possible.** A smooth returns process can turn what could have been a negative interaction into a positive one, encouraging customers to shop again. #### eCommerce example: Brewdog’s delivery and returns information page BrewDog makes returns effortless with a [transparent and detailed FAQ](https://drink.brewdog.com/uk/delivery-and-returns) page that **covers every aspect of the process. **Their website provides **clear instructions for returning unwanted items**, outlines refund timelines, and explains how to handle damaged goods. By addressing common questions upfront, BrewDog **eliminates uncertainty and ensures customers feel supported** throughout the returns process. This level of clarity and accessibility demonstrates their **commitment to customer satisfaction **and encourages repeat purchases. **Starshipit tip:** Make returns easy with Starshipit’s [branded returns portal](https://starshipit.com/branded-returns.md), allowing customers to **self-serve their return** needs while reducing admin for your team. ### #7. Provide omnichannel customer support Customers expect seamless support, whether they’re reaching out **via email, live chat, phone, or social media.** Omnichannel customer support ensures **consistent communication across every platform**, reducing friction and building trust. By **centralising all customer interactions into one unified platform**, you can improve response times and deliver a more cohesive experience. A strong omnichannel strategy **places the customer at the heart of your operations**, ensuring they always feel heard and valued. #### eCommerce example: MNML’s streamlined customer support [MNML](https://www.gorgias.com/customers/mnml), a Los Angeles-based streetwear brand, improved its customer service by centralising inquiries from email, social media, and live chat **into a single platform**, Gorgias. This shift allowed their team to **handle inquiries more efficiently and consistently** across all channels. As a result, MNML **reduced both first response time and resolution time by 35%.** By providing faster, high-quality service, MNML has strengthened customer trust and boosted loyalty. _Image source: _[_https://www.gorgias.com/customers/mnml_](https://www.gorgias.com/customers/mnml) ### #8. Share how-to guides and demos Help customers get the most out of their purchase with **engaging how-to guides, tutorial videos, or setup demos.** Include these resources in post-purchase emails or even as QR codes on the product packaging. Customers who understand how to use their purchase effectively are **less likely to request returns or leave negative reviews.** #### eCommerce example: Gaiam’s workout guide email [Gaiam](https://www.gaiam.com/) showcases the value of **educational content in their post-purchase email** including the Hip Band. The email highlights the product’s benefits, such as its durability and resistance, before walking recipients through simple, at-home exercises using step-by-step visuals. Each movement is clearly demonstrated, **making it easy for customers to maximise the product’s value**. This thoughtful content not only **enhances the customer experience** but also **reinforces Gaiam’s dedication to supporting their community’s health** and fitness goals. ### #9. Provide unique content Keeping customers engaged after their purchase requires creativity. **Share content that adds value,** such as behind-the-scenes stories, product care tips, or exclusive blog posts. **Tailor this content to the customer’s interests** and the product they purchased. #### eCommerce example: Outer’s outdoor furniture inspo [Outer](https://liveouter.com/) isn’t just about selling outdoor furniture – they’re about helping customers create beautiful, functional spaces they love. After a purchase, Outer keeps the relationship going by **providing customers with seasonal inspiration and styling tips** tailored to their new pieces. Their post-purchase content includes ideas for maximising outdoor spaces year-round, from cosy fire pit setups to summer-ready lounging areas. By offering design advice and lifestyle content, **Outer transforms a simple purchase into an ongoing journey**, encouraging customers to reimagine their outdoor spaces while **staying connected to the brand.** ### #10. Gather customer feedback on the post-purchase experience **Feedback** is essential for improving your post-purchase strategy. Use **surveys or review requests** to learn about your customers’ experiences with **delivery, product quality, and communication**. This feedback not only highlights areas for improvement but also **shows customers that their opinions matter.** Offering incentives, like **discount codes or loyalty points**, can **increase response rates**. Utilising tools like [Okendo](https://okendo.io/) to simplify the review process is a simple way to **build trust and easily collect feedback** from shoppers. By acting on customer feedback, you **create a cycle of continuous improvement** that benefits both your brand and your customers. ### #11. Maintain post-purchase communication Post-purchase communication is essential for **keeping your brand top of mind** and **nurturing long-term customer relationships**. Use follow-up emails to provide helpful reminders, such as **reorder prompts** for consumable items or **care instructions** for purchased products. These messages can also highlight **exclusive discounts, upcoming sales, or product recommendations **tailored to the customer’s purchase history. #### eCommerce example: Who Gives a Crap’s personalised subscriptions Eco-friendly toilet paper brand [Who Gives a Crap](https://getrecharge.com/case-studies/who-gives-a-crap-grew-subscriptions-by-customizing-messages-for-local-markets/) has mastered the art of post-purchase communication through its subscription model. By **customising messages based on local markets and customer preferences**, they’ve created a tailored experience that keeps subscribers engaged and coming back. Their follow-up emails don’t just remind customers when it’s time to reorder – they **inject humour**, **reinforce the brand’s sustainability mission**, and offer **flexible subscription options** that fit individual needs. This thoughtful, **personalised approach** has helped Who Gives a Crap significantly **grow its subscription base **while strengthening customer loyalty. Maintaining communication demonstrates that you value your customers while **creating opportunities to upsell or cross-sell.** When executed thoughtfully, these touchpoints encourage repeat purchases and strengthen trust in your brand. ### #12. Create an online community for your customers Building an online community is a powerful way to **transform satisfied customers into advocates** for your brand. Social media platforms are ideal for engaging your audience and e**ncouraging them to share their post-purchase experiences. **Branded **hashtags, interactive challenges, and exclusive online groups** provide customers with a sense of belonging while creating opportunities for **organic promotion.** Social selling takes this a step further by leveraging these platforms to **showcase your products in action** and nurture relationships with your audience. Highlight user-generated content, such as **unboxing videos or reviews**, to inspire others and provide **authentic social proof.** #### eCommerce example: Lululemon’s fitness community [Lululemon](https://shop.lululemon.com/) has taken **community building** to the next level with its membership program, creating a space where fitness enthusiasts feel valued and connected. Members gain **exclusive access to products, Lululemon Studio classes, and local events**, fostering a sense of belonging that extends beyond the purchase. The program also offers **ongoing benefits like receipt-free returns** and **free hemming**, incentivising repeat purchases and making customers feel appreciated. By focusing on community and networking, Lululemon **transforms customers into loyal brand advocates.** When done right, an active community becomes a **self-sustaining engine for engagement.** _Image source: _[_Loyalty Lion_](https://loyaltylion.com/blog/3-iconic-fashion-loyalty-programs-and-how-to-build-yours) ### 13. Develop a loyalty program A [well-designed loyalty program](https://loyaltylion.com/blog/customer-loyalty-program-examples) **turns one-time shoppers into repeat customers** by rewarding their continued support. Points-based systems, exclusive member benefits, or discounts for frequent purchases **create a sense of value and appreciation.** Highlight the benefits of your loyalty program in post-purchase emails, tracking pages, or order confirmations to **ensure customers are aware of all the perks available.** ### eCommerce example: MECCA’s Beauty Loop loyalty program [MECCA](https://www.mecca.com/), a leading beauty retailer in APAC, has perfected post-purchase engagement through **personalisation and a standout loyalty program**, MECCA Beauty Loop. This tiered program rewards customers based on their annual spend, **offering perks like exclusive beauty products**, early access to sales, complimentary in-store makeup services, and **thoughtful touches like birthday gifts.** After every purchase, **customers receive branded emails and tracking updates** that highlight their loyalty status and points balance, **ensuring the program remains front and centre. ** Beyond points, MECCA enhances the experience with **curated samples and tailored product recommendations** based on shopping history, making customers feel truly valued. By integrating the Beauty Loop program into the post-purchase journey, MECCA ensures that **customers feel valued long after their purchase**. This approach not only strengthens customer relationships but also encourages repeat purchases, with **members often motivated to reach the next tier for additional benefits**. And importantly, it keeps customers buying makeup from MECCA instead of its competitors. **Key takeaway:** MECCA’s thoughtful packaging, personalised communication, and engaging loyalty program demonstrate how a well-executed post-purchase experience **can drive long-term customer advocacy.** ### Take your post-purchase experience to the next level Your customers are the heart of your business, and delivering a **seamless, memorable post-purchase experience** is one of the most impactful ways to show them you care. By focusing on every touchpoint after the sale including **communication, delivery, returns, and ongoing engagement**, you can build trust and create a customer base that’s excited to shop with you again and again. Just **make sure you have a good understanding of all the laws **and regulations for sending post-purchase communications before you start. ### How can my brand reach this level of post-purchase excellence? Great question, and **there’s a simple answer!** With Starshipit, elevating your post-purchase strategy is effortless. From automated [shipping notifications](https://starshipit.com/shipping-notifications.md) to [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and hassle-free [returns](https://starshipit.com/branded-returns.md), **Starshipit gives you the tools to impress your customers** and streamline your operations. Ready to see how simple improving your post-purchase experience can be? [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) with Starshipit today and **transform the way you connect with your customers.** ## Build a better post-purchase journey with Starshipit ## https://starshipit.com/blog-content/post-purchase-survey-extension-shopify # 8 Best post purchase survey extensions on Shopify Discover the top 8 post-purchase survey extensions for Shopify. Compare features and pricing to find the right fit for your store. Canonical URL: https://starshipit.com/blog-content/post-purchase-survey-extension-shopify **Summary:**_ A Shopify post-purchase survey extension helps merchants collect feedback after checkout while the experience is still fresh. Compare tools by question types, targeting, integrations and reporting so responses can improve fulfilment, product experience, customer retention and future buying decisions over time._ When a customer completes a purchase, the job isn’t quite done. In fact, for smart retailers, that’s where the real insights begin. [Post-purchase](https://starshipit.com/post-purchase.md) surveys are a powerful way to capture **zero-party data**– information that customers **intentionally and proactively share** with your brand, rather than data gathered from behaviour or collected via third parties. Whether it's finding out how someone discovered your brand or measuring customer satisfaction, these bite-sized forms deliver **gold-standard data** for your marketing, product, and CX teams. But which survey app is right for your Shopify store? That depends on your size, your budget, and how far you want to go with integrations and analytics. We’ve reviewed 8 of the best post-purchase survey extensions on the Shopify App Store, spanning everything **from startup-friendly freebies to enterprise-level insights engines.** Here’s what we found! ### Table of contents: - Why post-purchase surveys matter - Top post-purchase survey extensions for Shopify - 1. Fairing (formerly EnquireLabs) - 2. Grapevine - 3. Zigpoll - 4. UserLoop - 5. KnoCommerce - 6. HulkApps NPS survey - 7. Gojiberry - 8. Census - Next steps ### Why post-purchase surveys matter First, let’s go over why post-purchase surveys are worth your time. The moment after a purchase is when **customer intent is at its highest** and their memory is fresh. Post-purchase surveys allow you to **tap into this moment**, capturing valuable data directly from the source: your customers. As privacy rules tighten and third-party data becomes less reliable, **zero-party data is becoming even more critical. **Post-purchase surveys future-proof your marketing by giving you a way to gather insights without guesswork. **Ask simple questions like:** - _How did you discover our brand?_ - _Why did you choose to buy from us?_ - _How likely are you to recommend us?_ - _What products would you like us to release next?_ You can then use this feedback to** hone your marketing, understand shopper motivations, refine product messaging, **and **track customer sentiment** through metrics like Net Promoter Score (NPS). And because survey tools can integrate directly with your Shopify store, alongside other platforms in your tech stack, that data doesn’t just sit in a dashboard – **it can drive action.** You can automatically segment customers, trigger [post-purchase email flows,](https://starshipit.com/blog-content/post-purchase-email-automation-sequence-flow.md) or flag potential concerns before they become bigger issues. Ultimately, it’s not just about asking questions,** it’s about what you do with the answers. **And the best survey tools make it easy to turn feedback into strategy. **Starshipit tip:** You can use survey responses to [tag orders in Starshipit](https://starshipit.com/fulfilment-automation.md) and automatically trigger different delivery experiences, like express shipping as an incentive for positive feedback. Starshipit also integrates with platforms like [Klaviyo](https://starshipit.com/klaviyo-integration.md), so you can trigger survey emails after an order is received or delivered. ### Top post-purchase survey extensions for Shopify Before we dive in, it’s worth noting that some customer experience platforms, like [Yotpo](https://www.yotpo.com/) and [Okendo](https://okendo.io/), offer post-purchase surveys as **part of a wider suite of tools. **These platforms typically bundle surveys alongside reviews, loyalty programs, and SMS marketing, giving you a single view of your customer across multiple touchpoints. That said, the following list focuses on **dedicated, standalone survey apps** that integrate with existing tech stacks. These tools are ideal if you’re looking for a focused solution that can slot into your current setup without committing to a full suite. **Now, onto the tools.** ### 1. Fairing (formerly EnquireLabs) - Scalable surveys for attribution and insights [Fairing](https://fairing.co/) is a **premium post-purchase survey tool** designed for enterprise Shopify Plus and fast-scaling Shopify brands. Known for its focus on **attribution**, Fairing helps retailers answer one of the most important questions in eCommerce: “How did you hear about us?” The app places **one-click surveys** directly on the order confirmation page and supports **follow-up logic** – so you can dig deeper based on a customer’s initial response. Retailers use it to **validate marketing channels, measure NPS,** and **track customer motivations** at scale. It’s also one of the few survey tools with **Lifetime Value** (LTV) **and Average Order Value** (AOV) segmentation, giving you insight into which acquisition sources bring in your most valuable customers. Fairing **integrates with over 25 platforms** out of the box, including Klaviyo, GA4, Facebook, Shopify Flow and more. You can **trigger automations** based on answers, **tag customers** **in Shopify**, or **sync responses** into your marketing and BI tools. It’s built to fit seamlessly into a modern, multi-channel tech stack. #### Pricing: [Fairing pricing](https://fairing.co/pricing) starts at** $49/month for 500 transactions,** with plans scaling up to **$499/month** and custom plans for enterprise retailers. All tiers include unlimited responses and questions. **14-day free trial **available. #### Best for: **Mid-size to enterprise** Shopify brands focused on **marketing attribution** and **advanced customer insights.** Fairing is ideal if you want to collect survey data and act on it across multiple tools, without manual effort. ### 2. Grapevine – Unlimited surveys, simple setup [Grapevine](https://grapevine-surveys.com/) is a** lightweight, no-fuss** post-purchase survey app that’s popular with Shopify merchants who want clarity without complexity. It’s especially appealing thanks to its** flat-rate pricing** – meaning there’s **one plan, with all features, and no limits.** The app lets you place surveys directly on the Shopify order confirmation page, via email, or even in point-of-sale receipts. You can ask **multi-choice, open-ended, or NPS-style questions and customise the design** to match your store. It also supports **multilingual surveys,** making it a good fit for retailers [shipping internationally](https://starshipit.com/international-shipping.md). Grapevine is built for speed and simplicity – **setup takes minutes,** and surveys just work. But don’t mistake ease for lack of depth: You can integrate with Klaviyo and Shopify Flow to trigger email campaigns or tag customers based on their answers. There’s also **webhook support** for connecting to other tools in your stack. #### Pricing: [Grapevine uses one flat rate](https://apps.shopify.com/grapevine) of **$25/month** after a **14-day free trial. **Includes unlimited surveys, questions, and responses – no tiered plans, and no usage caps. #### Best for: **Small to mid-sized Shopify stores** that want a cost-effective survey tool with **enough flexibility to scale.** Perfect if you want to run continuous surveys without worrying about limits or integrations. ### 3. Zigpoll – Flexible, no-code surveys [Zigpoll](https://www.zigpoll.com/) stands out as one of the most flexible survey tools for Shopify. While most post-purchase apps focus solely on the thank-you page, Zigpoll **lets you run surveys across your store** – on product pages, order status pages, via email and more. It’s a true **all-in-one feedback tool **that can scale as your needs grow. The interface is** fully customisable (down to the CSS)** and supports multiple languages out of the box. You can ask a mix of question types, use **conditional logic,** and even access AI-powered insights that **summarise open-ended responses automatically** – a huge time-saver for busy teams. Zigpoll **integrates via webhook or API,** making it compatible with platforms like Gorgias and automation features like Shopify Flow. You can trigger actions based on answers or push data into your customer profiles for smarter segmentation. #### Pricing: [Zigpoll’s free plan](https://www.zigpoll.com/pricing) includes **100 responses/month.** Paid plans start at **$10/month (Basic)** and scale to **$100/month (Premium)** for unlimited usage and full feature access. Response limits are per answer, so long surveys may use quota faster. #### Best for: **Retailers of all sizes** looking for flexibility and depth. Zigpoll is especially valuable if you want to collect feedback at multiple points in the customer journey, not just post-purchase. ### 4. UserLoop – AI driven insights [UserLoop](https://userloop.io/) is built for modern Shopify brands that want **fast, clear feedback **without a complex setup. It’s a lightweight survey tool that focuses on** AI-powered analysis,** making it especially helpful for **small but mighty teams **that don’t have time to comb through long-form responses. Surveys can be shown **post-purchase** (on the order status page), **via email**, or as **shareable links** – giving you flexibility in how and when you ask questions. You can also add **conditional logic** to tailor follow-ups based on customer responses. One standout feature is the ability to **incentivise submissions** with auto-generated discount codes or gift cards, helping boost response rates. UserLoop’s AI summarises open-ended answers and offers **sentiment analysis**, helping you quickly understand common themes and pain points. It also generates **exportable reports,** so your team can jump straight into action. #### Pricing: [UserLoop is free ](https://userloop.io/pricing)for up to **50 responses/month.** The Unlimited plan is **$19/month,** which includes all features, unlimited responses, and AI analysis. **14-day free trial** available. #### Best for: **Small to mid-sized Shopify brands** looking for a clean, AI-driven survey experience with minimal manual work. ### 5. KnoCommerce – Advanced attribution with customer targeting [KnoCommerce (KNO)](https://knocommerce.com/) is positioned as a **full customer intelligence platform** for Shopify. While it covers the standard post-purchase survey functionality, its strength lies in the ability to **build** **targeted survey flows based** on customers sharing common characteristics, order history, and other behavioural data. You can ask different questions to** first-time buyers versus repeat customers,** run A/B tests, and layer in complex logic to capture the right data from the right people. KnoCommerce also includes a** rich template library**, allowing you to launch quickly without writing everything from scratch. Where KNO really shines is in **attribution**, helping retailers understand not just who converts, but why and from where. It supports **detailed filtering** by time range, UTM parameters, and channel source, making it a favourite among data-driven teams. #### Pricing: [KNO has plans](https://knocommerce.com/pricing/) starting at **$19/month** and scale to **$299/month** depending on response volume and feature access. Enterprise pricing is also available. #### Best for: **Mid-sized to enterprise brands** that want to go beyond surface-level insights and embed survey data into their growth and retention strategies. ### 6. HulkApps NPS survey – simple loyalty and satisfaction [HulkApps’ NPS Post Purchase Survey](https://www.hulkapps.com/products/shopify-post-purchase-survey) is a focused, **budget-friendly option** for retailers who want to **track customer loyalty and satisfaction** without adding complexity. As the name suggests, the app centers around Net Promoter Score (NPS), but also supports **custom survey questions** and **conditional logic** for deeper feedback. You can display surveys directly on the Shopify order status page, with a clean, customisable layout. The interface is **beginner-friendly,** making it a great choice for merchants new to customer feedback tools. You’ll also get a **central dashboard** for tracking survey responses and NPS trends over time – ideal for identifying friction points early. While it doesn’t offer a wide range of native third-party integrations, it does include **CSV export** and **supports webhooks** for sending data into tools like **Zoho CRM** or #### Pricing: [It’s free to use](https://www.hulkapps.com/products/shopify-post-purchase-survey#app-pricing) for Shopify development stores. **Pro plan at $25/month** includes unlimited surveys and responses, white-labelling, conditional logic, and detailed analytics. A “Global” bundle plan is available at $199/month, which includes 18+ HulkApps tools. #### Best for: **Small to mid-sized retailers** focused on NPS tracking and basic attribution, especially those who want a reliable tool without high overheads. ### 7. Gojiberry – Fast setup with high response rates [Gojiberry](https://www.gojiberry.app/) is one of the newer survey apps on Shopify, but it’s quickly gaining traction thanks to its **user-friendly interface, quick setup, and features that boost completion rates** – like built-in coupon incentives and loyalty point rewards. Designed with speed and simplicity in mind, Gojiberry comes with over **20 pre-built templates** for common survey questions, making it easy to get started in minutes. Surveys can be embedded on the order confirmation page, shared via link or QR code (perfect for leaving survey notes in your order packaging), and **displayed in multiple languages** – a big plus for international retailers. You can even **add images to questions** for more engaging surveys (e.g. “Which product colours would you like to see in our next release?”). One standout is Gojiberry’s **multilingual UI support** (English, Japanese, German, French, Spanish, Portuguese), making it ideal for **stores that serve diverse audiences.** The app also integrates with **Shopify Flow** for automations and supports data sharing via export, webhook, or QR codes – helpful for sending survey links via tools like **Omnisend** or in printed order inserts. #### Pricing: [Gojiberry’s free plan](https://www.gojiberry.app/pricing) includes **100 responses/month.** The paid “Plus” plan is **$15/month** unlocking unlimited responses, white-labelling, incentives, and advanced targeting options. #### Best for: **Small to mid-sized retailers,** especially international stores or those looking to boost engagement through post-purchase follow-ups. ### 8. Census – Smart surveys with rule-based targeting [Census](https://www.censusapp.io/) is a sharp, efficient post-purchase survey app that punches above its weight, especially when it comes to **targeting and attribution.** Developed by an eCommerce agency, it’s designed to deliver actionable insights without the cost or complexity of enterprise tools. What sets Census apart is its **rule-based display logic.** You can show different questions based on factors like device type, shipping country, cart contents, or order value – ensuring each customer gets a **personalised and context-aware survey**. This approach helps improve both response rates and data quality. Census also includes an **AI-generated insights dashboard,** summarising key trends and takeaways from your survey data automatically. You can use these insights to refine your marketing campaigns, adjust the shipping or checkout experience, or improve site performance. #### Pricing: Census pricing starts at **$25/month (Premium),** with a **$50/month (Platinum) **tier that adds pre-purchase surveys and advanced exports. Includes a **7-day free trial.** #### Best for: **Small to mid-sized retailers **who want precise targeting and strong attribution data without enterprise-level cost or complexity, or have more complex logic requirements for their follow-up questions. ### Next steps: Choosing the right post-purchase survey extension for your Shopify store The best [post-purchase](https://starshipit.com/post-purchase.md) survey tool is the one that helps you do something with the data. Whether you're **validating ad spend, improving the customer experience, or identifying your most valuable acquisition channels,** the tools we've covered make it easier to collect and act on customer feedback. What matters most is that you're **listening to customers**, not just post-purchase, but post-delivery, post-return, and everywhere in between. The insights you gather here can drive smarter marketing, better fulfilment decisions, and a **stronger customer experience** across the board. And as your store grows, the ability to **connect feedback with fulfilment **becomes a real advantage. Starshipit helps you **turn survey insights into action**, so every order gets the [post-purchase experience](https://starshipit.com/blog-content/post-purchase-experience.md) it deserves. Start your [30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx)or [book a custom demo](https://starshipit.com/book-an-appointment.md) with one of our shipping experts to **try it for yourself today.** ## https://starshipit.com/blog-content/post-purchase-survey # Post purchase surveys: 15+ essential questions to ask customers Learn why post purchase surveys matter and the key questions to ask customers. Discover how feedback on delivery, checkout, and product experience can boost loyalty. Canonical URL: https://starshipit.com/blog-content/post-purchase-survey **Summary:**_ Post-purchase surveys work best when the questions reveal what customers felt about checkout, delivery, communication, product quality and support. Ask focused questions soon after delivery so the feedback is fresh enough to improve fulfilment and repeat purchase experience over time._ Getting the sale is only half the story. **What happens after checkout,** from delivery through to how customers feel about their order, **is where loyalty is built. **Post-purchase surveys are **one of the most effective tools** retailers have to understand this critical stage. They’re **quick, inexpensive to run, and packed with insights** you [can’t get anywhere else](https://www.shopify.com/enterprise/blog/first-party-data). You can deliver them in multiple ways – **via** [email](https://starshipit.com/blog-content/post-purchase-email-examples.md), **SMS, or even through branded tracking pages**, depending on how and when you want to capture feedback. Every response helps you **see your business from the customer’s perspective:** whether your website was easy to use, if the product matched the description, or if the [post-purchase experience](https://starshipit.com/blog-content/post-purchase-experience.md) lived up to expectations. Handled well, these surveys do more than collect opinions. They give retailers** a clear roadmap to improve operations**, sharpen product messaging, and ultimately** keep customers coming back.** ### Why are post-purchase surveys important? The journey doesn’t end when a customer clicks “buy.” In fact, **that’s where some of the most valuable insights are hiding.** [Post-purchase surveys](https://okendo.io/resources/guides/post-purchase-lifecycle-surveys/) give retailers a direct line into the customer experience, capturing feedback while the order is still fresh in mind. **Here are 5 reasons why they matter:** ### 1. They highlight what’s working, and what isn’t Retailers spend time perfecting product pages, checkout flows, and delivery promises. But **only the customer can tell you if those efforts are actually working.** Post-purchase survey questions uncover whether orders arrived on time, if packaging held up, or if the product matched expectations. Instead of guessing where problems lie, **you get clarity straight from the source.** ### 2. They connect the dots across the whole journey Customer satisfaction isn’t just about the product, it’s about **everything leading up to and after it.** That includes **website usability, shipping speed, carrier communication,** and [returns](https://starshipit.com/branded-returns.md). A single low rating on delivery might point to a carrier issue you need to fix. High marks for checkout could validate that your investment in site optimisation was worthwhile. The survey **results link individual touchpoints back to the full customer journey.** ### 3. They help you make smarter decisions **Every response is actionable data.** If multiple customers say shipping felt slow, you know it’s time to review carrier performance or automate fulfilment to cut handling times. If product expectations aren’t being met, you might revisit descriptions or packaging. Retailers who regularly act on survey data can **improve processes faster and retain more customers** than those who rely on assumptions. ### 4. They build trust and loyalty Asking for feedback **shows customers you care about their experience** beyond the sale. More importantly, closing the loop and letting them see you’ve acted on their input **fosters loyalty.** Shoppers are more likely to buy again if they feel their voice is heard and valued. ### 5. They future-proof your brand In competitive markets, **small improvements compound.** A more reliable delivery experience today prevents churn tomorrow. A clearer product description reduces costly returns. Post-purchase surveys give you **the insight to make those incremental improvements** that set you apart from bigger players like Amazon, Temu or Shein. ### Post-purchase survey questions you should be asking Now that you understand why surveys matter, **the next step is knowing what to ask. **Not all questions deliver equal value – some uncover broad trends while others** pinpoint specific issues in your fulfilment, product, or website experience.** To get the most out of post-purchase surveys, it helps to think about them in categories. Each group of questions unlocks a different layer of insight, from **spotting checkout friction to evaluating whether your delivery experience builds loyalty.** Let’s take a look at some common examples. ### 1. Conversion and checkout experience **Your checkout process is one of the biggest levers for sales.** If customers run into friction here, many won’t complete their order, and you may never know why. These post-purchase survey questions** help uncover whether your website and checkout flow are working as intended or eating away at your bottom line.** **Did you experience any difficulty completing your purchase?** This is a simple yes/no that reveals hidden friction in your checkout process. If many customers say “yes,” you can dive deeper into where they’re getting stuck – payment methods, form design, or site speed. **How easy was it to shop and check out on our website?** Asking customers to rate the ease of their experience provides a clearer benchmark. Over time, you’ll see if changes to website navigation or checkout flows are paying off. **If you could change one thing about shopping with us, what would it be?** An open-ended question like this uncovers unexpected pain points, from confusing product filters to shipping options that feel too limited. These insights often drive quick wins. **Starshipit tip:** If survey responses highlight checkout friction, remember that **delivery options are often a sticking point. **Starshipit lets you display [live shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) and [delivery options at checkout](https://starshipit.com/choice-at-checkout.md), so customers can pick the option that best fits their budget and timeline – **boosting both conversion and satisfaction.** ### 2. Shipping and delivery Even if your products are great,** a late or damaged order can ruin the relationship.** These questions focus on whether your fulfilment process, carriers, and communication are **building trust or creating frustration.** **How would you rate your shipping and delivery experience?** Delivery is where retailers often win or lose customer trust. Asking for a rating gives you a direct measure of fulfilment performance across speed, accuracy, and communication. **Did your order arrive on time?** This targeted question quickly shows whether you and your carriers are living up to delivery promises. Consistently late orders may point to the need for carrier diversification or automation. **Was your package delivered in good condition?** Damaged items or sloppy packaging erode trust fast. Feedback here tells you whether you need sturdier packaging or better handling practices. **Starshipit tip:** With Starshipit, you can offer [customised tracking pages](https://starshipit.com/branded-tracking-page.md), proactive [delivery updates](https://starshipit.com/shipping-notifications.md), and automated [carrier selection](https://starshipit.com/multi-carrier-shipping.md) to keep orders moving smoothly. This improves the customer experience and also reduces support tickets from “Where is my order?” enquiries. ### 3. Product experience Once the package arrives, the product itself takes centre stage. These post-purchase survey questions reveal **whether what customers received lived up to what you promised** online. They also highlight where you might need to** improve quality, update descriptions, or rethink pricing.** **Did the product meet your expectations?** This question directly measures the gap between your marketing promise and the actual product. If expectations aren’t met, it’s a sign to review your product descriptions, imagery, or quality control. **How would you rate the overall quality of the product?** Quality ratings provide a benchmark to compare across product lines. Low scores may indicate the need to adjust suppliers, materials, or product features. **Do you think the product was worth the price you paid?** Value perception drives both satisfaction and repeat business. If customers say “no,” you might need to revisit pricing strategy or better communicate product benefits. **What problem does this product help you solve?** This open-ended question offers insights into customer motivations. Their answers often highlight unexpected use cases or benefits you can spotlight in your marketing material. ### 4. Customer satisfaction and loyalty Long-term success depends on whether customers are **satisfied enough to buy again** and recommend you to others. These questions dig into overall sentiment and help you **measure both current satisfaction and future loyalty.** **How satisfied are you with your overall purchase experience?** This [Customer Satisfaction Score (CSAT)](https://www.zendesk.com/blog/customer-satisfaction-score/) question provides a top-level view of how well you delivered. Tracking this over time highlights whether your overall customer journey is improving. **How likely are you to recommend us to friends or family? (NPS)** The [Net Promoter Score (NPS)](https://www.netpromotersystem.com/about/history-of-net-promoter/) is a proven way to measure loyalty and advocacy. High scores indicate brand champions, while low scores flag detractors you risk losing. Benchmarks can vary by industry and region, but generally considered to be above 0 – above 20 is favourable, above 50 is excellent, and above 80 is considered world-class. **How likely are you to shop with us again?** This forward-looking question measures retention potential. If customers hesitate, it’s a sign to investigate issues in product quality, delivery, or service. **What could we do better next time?** Ending with an open-ended improvement question often reveals the most valuable insights. Customers may highlight issues you never thought to ask about, from packaging sustainability to return policies. ### 5. Marketing and attribution Knowing where customers come from, and why they chose you,** helps you spend smarter on marketing. **These post-purchase survey questions uncover the influences that **drive conversions,** so you can double down on what works. **How did you hear about us?** While best asked at checkout, this question can still deliver value post-purchase. It tells you which marketing channels bring people to your store so you can invest where it matters. **Did customer reviews or recommendations influence your decision to buy?** This helps you understand the weight of social proof in your customer journey. If reviews are a key driver, you’ll know to keep encouraging them. **What made you choose us over other brands?** An open-ended attribution question that surfaces your competitive advantage – whether it’s pricing, delivery speed, or sustainability. Their answers can directly shape your messaging. ### Wrap up: turning feedback into action Post-purchase surveys are about **listening to your customers and acting on what they tell you.** Every response is a chance to **refine your processes, **whether that means smoothing out checkout, improving product descriptions, or tightening up delivery performance. The most successful retailers [close the feedback loop](https://getthematic.com/insights/close-the-customer-feedback-loop/). **That means using the insights you’ve gathered to make changes** and showing customers you’ve listened. Over time, this **builds trust, loyalty, and repeat purchases.** And remember, **technology can help make this easier. **From [post-purchase survey extensions](https://starshipit.com/blog-content/post-purchase-survey-extension-shopify.md) available on platforms like Shopify, to branded tracking pages, automated delivery notifications, and self-service returns, Starshipit gives retailers the tools to **improve the exact touchpoints customers care about most.** Pairing survey feedback with fulfilment automation ensures you’re **not just reacting to issues, but actively building a better customer experience** with every order. **Ready to put your survey insights into action?** Start a free trial of Starshipit or book a demo today and see how fulfilment automation can help you deliver better post-purchase experiences at scale. ## Ready to start automating? ## https://starshipit.com/blog-content/print-orders-starshipit # How-to guide: Print orders in Starshipit In this guide, learn all the ways you can print orders in Starshipit, including directly from the orders grid, scanning from packing slip barcodes and more. Canonical URL: https://starshipit.com/blog-content/print-orders-starshipit **Summary:**_ Printing orders in Starshipit helps teams turn order data into the paperwork needed for picking, packing and dispatch. Set up order views, printer settings and label workflows so warehouse teams can process shipments faster with clearer checks during daily dispatch._ **When it comes to order fulfilment, efficiency is the name of the game. Every second counts. That’s why we’ve included multiple ways to print orders in Starshipit, including scan to print, auto print and even print from API.** In this guide, we’ll explore these methods in detail, including why you’d want to use them and how to get started. Whether you’re a seasoned Starshipit user or new to our platform, optimising your [label printing](https://starshipit.com/shipping-labels.md) strategy can elevate your shipping process to new heights of speed and accuracy. Let’s get started! ### Table of contents 1. Print from orders grid (Single, bulk and filter) 1. Open and print orders individually (Print and next) 1. Scan to print 1. Auto print 1. Print from API ### #1: Print from orders grid (Single, bulk and filter) From Starshipit’s orders grid, you can print labels directly using the ‘Print’ button or select and print multiple orders together (Bulk print). You can also filter orders by carrier. #### See it in action #### When to use this method If you need to process orders in a specific sequence, for example you’d like to prioritise express orders to stick to your carrier cut-off times. This is also a good method if you prefer to pick and pack from the orders grid and then print the corresponding label, as you can match up orders and labels more efficiently. #### How it works - From the **Orders grid**, click the **Print** button for the order you’d like to print a shipping label for. ### #2: Open and print orders individually (Print and next) Click into each order you’d like to print individually, and then use the ‘Print and next’ button to move to the next order. #### See it in action #### When to use this method Opening orders before printing is an ideal method when you’d like to see more details when packing your orders. You can use the order details screen as a ‘digital packing slip’ to view carrier details, package information and more. This is also a great way to make order modifications. For example, if you need to make changes to the packaging or switch carriers, then doing so from the order details page is certainly the quickest method. Once you’ve made your changes and are ready to print, simply click “Print and next” to print the current order and move to the next order for processing (saving you clicks). #### How it works - From the **Orders grid**, click an order to open the order details screen. - Click the **Print and next** the button to print the shipping label and automatically move to the next order. ### #3: Scan to print Scan the barcode on a packing slip to automatically generate the associated shipping label for the order. #### See it in action #### When to use this method Scan to print is a useful workflow to help you save time, as you won’t need to manually find or enter order numbers. It’s as simple as printing your packing slip, packing the order, then scanning the packing slip to generate the matching label. This is also a great method to use for batch processing high volumes of orders, as you can scan multiple packing slips in quick succession. With this method, you can also use packing validation to scan product barcodes to check whether a product belongs in the order. #### How it works 1. Get a barcode containing the order number. You can get this from a Starshipit packing slip, an external packing slip with the order number as a barcode or a digital barcode (depending on whether you have a compatible scanner for screen reading). 1. Navigate to the **Workflows** page in Starshipit. 1. Select **Scan and Print**. 1. Pack your order. 1. If you’re using packing validation, this is where you’d scan the product barcode to check the product belongs in the order. 1. Once you've finished packing your order, scan the order number barcode using your scanner. 1. The corresponding shipping label will be printed automatically. ### #4: Auto print Set up the print app to print orders automatically as soon as they come into Starshipit. #### When to use this method By configuring the print app to automatically print labels upon order arrival, you eliminate the need for manual printing, saving you time. This also ensures labels are always printed and ready for processing, avoiding bottlenecks. #### How it works 1. Download and install the [Print App](https://support.starshipit.com/hc/en-us/articles/360000693156-Set-up-Print-Application). 1. From the toolbar in the Print App, select **Tools** > **Auto Print**. 1. Tick **Enable auto print of any unshipped orders**. 1. Configure how often you'd like Starshipit to scan and print new orders. 1. Choose whether you'd like to save the label PDF to your computer (and the location) or have the label print automatically to your label printer. ### #5: Print from API Use Starshipit’s API to print labels based on your specific requirements. #### When to use this method Print from API is useful if you need a custom approach to label printing. You can create applications using the Starshipit API to trigger label printing based on different events and conditions. For example, you could print hundreds of orders at once, or automate the process of updating your orders. This is also useful if you’re using an ERP, IMS or WMS system that’s not integrated with Starshipit. You can instead create a custom API integration to enable label printing directly within your existing platform. Note that many existing platforms offer this feature already (Cin7 Core, [Starshipit WMS](https://starshipit.com/warehouse-management.md), Viare etc.). #### How it works Check out our extensive API documentation to get started. - [API documentation](https://api-docs.starshipit.com/) ### Learn more about printing Check out the resources below to learn more about printing using Starshipit. - [About printing and labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels) - [Set up print application](https://support.starshipit.com/hc/en-us/articles/360000693156-Set-up-Print-Application) - [Printing labels (YouTube video)](https://www.youtube.com/watch?v=t_UnvCOUGL0) ### Wrap up And that wraps all the different ways you can print orders using Starshipit. If you’d like to learn more about printing orders, we recommend checking out [our knowledge base](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels) for more detailed, step-by-step guides. Or head over to [our YouTube channel](https://www.youtube.com/channel/UCJ5IAcyXC4K5bJLbtaBA0Aw) to discover informative walkthrough videos. Happy shipping! ## Ready to start automating? ## https://starshipit.com/blog-content/product-update-april-2024 # Product update: April 2024 What's new in Starshipit for April: Pack easier with the new packing slip template editor, add a returns reason field, new carrier updates and more. Canonical URL: https://starshipit.com/blog-content/product-update-april-2024 **Summary:**_ This Starshipit update highlights Pack easier with the new packing slip template editor, A new way to manage the Product Catalogue in UI 2.0! and Add, remove and edit item details using the product catalogue for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ Hey there! 👋 Welcome to the Starshipit product update for April. If you’re new around here, these updates are where we pull together all the things our team has been hard at work on over the past couple of months into one easy to digest blog. We’ve got a few new features to share with you today, as well as a host of tweaks and improvements to make your shipping as easy as possible. Let’s get into it! 🔵 P.S. Is there someone in your business who might be interested in this update? Send it to them! - [Subscribe to updates](https://info.starshipit.com/email-signup) - [See full changelog](https://starshipit.canny.io/changelog) ### In this update - Watch the video - What’s new in Starshipit - Packing slip template editor - Product Catalogue updates - Returns Portal reason and exchange details - Use your own fleets and drivers with Starshipit - What’s new: Carriers - DHL Express: Landed Cost Estimator - Post Haste: Support for dangerous goods - Quick-fire updates for carriers - What’s new: Integrations, platforms and apps - Integrate Starshipit with Odoo ### **Watch the product update video** Get a quick overview of some of the top new features in the April product update. ### **What’s new in Starshipit** ### Pack easier with the new packing slip template editor You may remember our news about our new packing summary template and editor from our last product update – we’re now pleased to announced the same functionality for packing slips. Our new packing slip template editor gives you the freedom to customise the template to suit your preferences, from tweaking fonts to removing unnecessary columns. - ✅ Need bigger columns? Just drag to resize. - ✅ Don't need a specific column? You can easily delete it. - ✅ Missing something? We've introduced a wide range of new variables, allowing you to tailor the template precisely to your packing needs. - ✅ Got a printer that supports colors? Update the template to match your brand colors. - [Read more](https://support.starshipit.com/hc/en-us/articles/9067623250063-Configure-packing-slips-using-the-template-editor) ### A new way to manage the Product Catalogue in UI 2.0! We have improved the way you access and manage product information in Starshipit. It’s now easier to access and make changes. Here’s what’s new: - **Product Catalogue now in the main navigation: **We've made it easier to access the product catalogue from wherever you are in Starshipit. Simply click 'Products' in the main navigation to access the product catalogue. - **Virtual scrolling and inline editing: **We've introduced virtual scrolling, allowing seamless vertical navigation through the entire product grid without the need to navigate between pages. Additionally, we're rolling out inline editing, enabling you to edit and save product details directly within the product row. ### Add, remove and edit item details using the product catalogue You can now search for, add and remove item details within the item grid and order details page, using items you've set up in the Product Catalogue. This enhancement simplifies the process of creating and editing orders, allowing you to quickly fill in item details by selecting them from the Product Catalogue. - [Read more](https://starshipit.canny.io/changelog/add-and-edit-item-details-using-the-product-catalogue) ### Returns Portal: Option to add a return reason or exchange details We've updated our returns portal, so your customers can now add a return reason or exchange details directly during the returns process. This can reduce the need for follow-up communication and enhance the overall customer experience. - [Read more](https://starshipit.canny.io/changelog/returns-portal-option-to-add-a-return-reason-or-exchange-details) ### Use your own fleets and drivers with Starshipit Did you know you can use your own fleet or drivers directly alongside your third-party carriers, right from the Starshipit dashboard? We’ve made it easy. Thanks to our plain labels functionality (and our integration with the Orca Scan app), you can manage your own fleets and drivers as easily as your other carriers: - 🚚 Create rules to assign orders to different carriers based on what works for your business. - 💰 Load shipping rate cards for your own fleets and compare services with your other carriers. - 👨 Enable drivers to update the tracking status of orders. - 🎨 Set up and customise your own fleet shipping labels. - [Read more](https://support.starshipit.com/hc/en-us/articles/9208691661967-How-to-use-your-own-fleet-or-drivers-with-Starshipit) ### **What’s new: Carriers** See what's new with our carrier partners, including Fed Ex, DHL, Post Haste and more. ### DHL Express: Landed Cost Estimator The Landed Cost Estimator gives you insight into the total landed cost for an order, by displaying any duties, taxes, or other regulatory fees directly within Starshipit. - [Read more](https://support.starshipit.com/hc/en-us/articles/9181479000335-Enable-Landed-Cost-Estimator-for-DHL-Express) ### Post Haste: Support for dangerous goods We now support dangerous goods with Post Haste. You can add and manage Post Haste dangerous goods in your Post Haste courier settings, ensuring compliance with Post Haste Dangerous Goods (DG) Policy. - 🔄** Effortless configuration: **Easily configure dangerous goods in the Post Haste settings page within Starshipit. Then, manually assign dangerous goods to your orders or automatically apply dangerous goods using the rules engine. - 📋 **Auto generated declaration form: **The DG declaration form will be automatically generated at the same time as the label print, using the information from Dangerous goods setting when the shipment is flagged for containing dangerous goods, eliminating the need for manual form creation. Important note! Prior to shipping, ensure sure you've followed Post Haste’s Dangerous goods (DG) guidelines for transport. - [Read more](https://support.starshipit.com/hc/en-us/articles/9117285858831-Sending-dangerous-goods-with-Post-Haste) ### Quick-fire updates for carriers That’s not all, our team has also been working away on some much-requested updates to popular carriers. #### 🚚 Direct Freight: Company name and SKU on labels The company name shows alongside receiver name on the label. SKU on labels can be enabled for Direct Freight in the users settings #### 🚚 FedEx: Order reference on label The order number (our ref) is now shown on the label in the 'ref' field. This will be applied as a default setting on your account. #### 🚚 TNT: Add GST to rates TNT rates are now GST inclusive (Australian 10%). This is visible in all places rates are returned. #### 🚚 Live rates at checkout DHL eCommerce SSI now supports live rates at checkout for DHL eCommerce. User needs to have rates enabled on their DHL eCommerce account first. #### 🚚 Rule: Destination customer name You can now set 'Destination Contact Name' as a rule condition in Starshipit. ### **What’s new: Integrations, platforms and apps** ### Integrate Starshipit with Odoo Odoo is a suite of open source business apps that cover CRM, eCommerce, accounting, inventory, point of sale, project management, etc. You can integrate Starshipit with Oodo, allowing you to create shipping methods that will automatically get rates from specific couriers (such as Australia Post, NZ Post, DHL and others) based on predefined conditions). Do you ship internationally and use PeopleVox? We’ve got some good news for you! We've updated our PeopleVox integration, giving you a lot more flexibility when selecting fields for HS codes and Countries of Origin (COOs). While you could import these details before, this new update broadens your options. - [Read more](https://support.starshipit.com/hc/en-us/articles/9226374129295-Integrating-with-Odoo) ### **Wrap up** And that wraps up our April 2024 product update. Keep an eye on [our changelog](https://starshipit.canny.io/admin/changelog) to get notified of all new releases, and happy shipping! ## https://starshipit.com/blog-content/product-update-august-2022 # Product update: August 2022 In this update, we’ll cover our new carriers, updates to existing carriers, integration updates, new features and general fixes and tweaks to the app. Canonical URL: https://starshipit.com/blog-content/product-update-august-2022 **Summary:**_ This Starshipit update highlights New couriers, Carrier updates and Integration updates for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy this month._ **It’s been a while since our last product update, but that doesn’t mean we’ve been taking it easy. In fact, this just might be our biggest-ever product update.** Starshipit was created for retailers just like you, and every feature update and carrier integration is designed to streamline your shipping and fulfilment processes even more. In this update, we’ll cover our updates to existing carriers, integration updates, new features and general fixes and tweaks to the app. Remember – if there’s a feature or fix that you want to request, we’d love to hear from you. Oh, and make sure you [subscribe to our blog](https://share.hsforms.com/1Eep3YOGPRN-uBTHKHM0pcAbnalv?__hstc=12023659.1b67e9a91dcf6228a6091aae8e30c525.1646615388836.1653957935874.1653961149280.198&__hssc=12023659.10.1653961149280&__hsfp=909186817&_ga=2.61533032.51090498.1653856709-1538484001.1646615388) for the latest updates. There’s a whole lot more to come this year. ### New couriers **We’ve got a global network of leading domestic and international couriers available, with more being added all the time. Here are the latest additions:** ###### Uber Direct With Uber Direct, businesses can use Uber's network of drivers-partners to move goods within their supply chain. ###### Direct Freight Direct Freight provides efficient transport and logistics to businesses across Australia, focusing on a high level of customer service. ###### PBT PBT provides a comprehensive range of express courier and general freight services across New Zealand. ###### Rendr Rendr offers a same day delivery solution, powered by a data driven fulfilment engine. ##### To integrate any of the above, visit our support centre to find out how. - [Visit our support centre](https://starshipit.com/support-centre.md) ### Carrier updates We've added a host of new features to some of our existing partners: ###### Evri (Previously Hermes) Support for enabling SMS notifications to be sent directly from Evri. ###### DPD UK and Local UK Support for specifying receiver tax numbers, which is required when shipping business to business (B2B). ###### Seko Ability to add your Shipper Tax Number when sending orders using Seko. ###### TNT We now support insurance when using TNT. ###### Plain Label You can now display an item SKU on a label. We’ve also made general formatting fixes. ###### StarTrack Added support for booking StarTrack pickups in the Starshipit app. ###### Border Express Added support for Authority to leave when using Border Express. ###### Freightways Added support for tracking updates (allowing notifications based on delivery status) and the ability to cancel shipments directly in Starshipit for NZ Couriers, Post Haste and Castle Parcels. ###### MyPost Business Added support for insurance (Extra Cover) with MyPost Business. We’ve also added support for printing SKUs on labels (which allows businesses to easily see what’s in a package). ###### MyToll We’ve upgraded our rates with Toll to use their latest technology. This provides a more stable rate system. We’re also working on MyToll for consignment creation, which will allow business to consumer (B2C) shipments. ###### CouriersPlease Added support for estimated transit times alongside rates. ### EVRi ### DPD ### SEKO Logistics ### TNT ### StarTrack ### Border Express ### Couriers Please shipping ### Integration updates Starshipit integrates with the [platforms](https://starshipit.com/integrations.md) that your business depends on. Here are the latest features and tweaks we’ve made: ###### Shopify Added a new Shopify integration which allows you to automate multi inventory fulfilment, import Shopify tags and much more! ###### Magento2 Added support for different units of measure (UOM) when importing dimensions in Magento2. ###### WooCommerce Updated writeback to allow writing back to the Shipping Tracking Plugin in WooCommerce. ###### Squarespace We now support kgs, grams and pounds as units of measure when importing from Squarespace. ###### Unleashed Our integration now imports both the warehouse name and the delivery instructions. Also, you can configure your integration to import sales shipments rather than sales orders. ###### OpenCart Open Cart extensions now support 3.0.3.0 and later OpenCart stores. ###### BigCommerce When using Pickup in Store the writeback to BigCommerce will update the order to “Awaiting Pickup”. ###### Amazon SP-API With the upcoming sunset of Amazon MWS, we have built a new integration into Amazon’s SP-API. Check out [our support centre](https://support.starshipit.com/hc/en-us?_ga=2.187848620.54973878.1659299744-1631464433.1659067778) to read our updated guides and walkthroughs. ### Shopify ### Adobe Commerce ### WooCommerce ### Squarespace ### Unleashed software shipping ### OpenCart ### BigCommerce shipping app ### Amazon ### New features and updates There’s a lot happening in the Starshipit app – we’ve been working on some new features to optimise your checkout experience and streamline your fulfilment processes. ###### Packing summary Packing summaries can now display additional details, such as the colour, size and bin location of your products. This makes bulk picking much simpler. ###### Package sent report The package sent report now includes the freight charge your customer paid on checkout, which allows you to easily analyse how much you're spending verse how much you’re charging for freight. ###### Returns portal Simplify and automate your returns process with the [returns portal](https://support.starshipit.com/hc/en-us/articles/4414146875279-Set-up-Branded-Returns-Portal#h_01FT518E4Y7DHBQVTTM22PZ6QY) so that your customers can self-service, track their returns and feel confident making purchases with you. #### Feature highlight: Live rates at checkout We’ve added new capabilities to our [live rates at checkout feature](https://starshipit.com/blog-content/rules-for-checkout-rates.md), which allows you to do things like offer couriers based on the delivery address, automatically cover your shipping surcharges and provide accurate rates based on shipping from multiple locations. ###### Quick print When using the quick print feature, you now have the option to reprint shipping labels. ###### PO Boxes We've extended our rules engine to be able to detect PO boxes so you can have them go with a carrier of your choosing. We’ve also added additional validation to ensure they don’t accidentally go with the wrong carrier. ###### Assign packages with rules The rules engine now has the capability to automatically assign your packages to orders to ensure you’re declaring the correct dimensions based on your products. ### Wrap-up We told you we’ve been busy! If you’ve got any questions about how to implement any of our new features, or which integrations might work best for you, [get in touch](https://starshipit.canny.io/changelog?_ga=2.233538522.51090498.1653856709-1538484001.1646615388) with one of our friendly shipping experts. We’ve got so much more to come this year to make your shipping and fulfilment operations even more efficient and cost-effective. Don’t be a stranger too – we’d love to hear from you if you have a feature idea. Stay tuned to [our feedback page](https://starshipit.canny.io/changelog?_ga=2.233538522.51090498.1653856709-1538484001.1646615388) for new updates until next time. We’ve also rebranded – [read the full story](https://starshipit.com/blog-content/say-hello-to-our-new-brand.md) on our blog. ## Ready to start automating? ## https://starshipit.com/blog-content/product-update-august-2023 # Product update: August 2023 Discover what's new in Starshipit, including better support for non-integrated carriers, Uber on-demand in NZ, an order tracker for Zendesk and more. Canonical URL: https://starshipit.com/blog-content/product-update-august-2023 **Summary:**_ This Starshipit update highlights Check out the highlights (Video), New features and Order tracker app for Zendesk for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ ### Starshipit August updates Welcome back to another product update. Things move quickly here at Starshipit, and with August well underway we’ve got a lot to share with you. To start, we’ve made some serious **productivity improvements to our new dashboard**, [UI 2.0](https://starshipit.com/blog-content/ui-20-a-new-look-for-the-starshipit-app.md), making it the easiest way to use Starshipit. If you want to take it for a spin, just click “Switch to UI 2.0” in the bottom-left corner of the dashboard. Our team has also been hard at work on much-requested features, like the ability to **add custom rates to plain labels** and an order tracker you can add to Zendesk right now. There’s a lot more, but before we get into it... 🔵 Do you have a team member who may be interested in what’s new in Starshipit? **Forward them this update**! ### Table of contents - Video overview - New features - UI 2.0 updates - Packing slip updates - Carrier updates - Integration updates - Wrap up ### Check out the highlights (Video) ### New features Discover what's new in Starshipit, including an order tracker app for Zendesk and better support for non-integrated carriers. ### Order tracker app for Zendesk One of the most common questions customer-facing teams get is “Where’s my package?”. Now, instead of manually sifting through orders, you can now use our Zendesk app to find order updates and relay these to customers in seconds – all from Zendesk chat. This is a **great tool for your customer services teams**, allowing them to quickly respond to order queries which leads to happier customers! - [Read the guide](https://support.starshipit.com/hc/en-us/articles/6988095852431-Order-Tracker-for-Zendesk) ### Fulfil orders faster with new order email notifications Send email notifications to a dedicated email address (or addresses!) when new orders are imported to your Starshipit account, enabling you to fulfill orders quicker and keep your customers happy! - [View the update](https://starshipit.canny.io/changelog/fulfil-orders-faster-with-new-order-email-notifications) #### Effortlessly manage accounts with child account search We've added a search function to the child account settings page so you can find, edit and override your child accounts faster. This is particularly helpful for those who have a large network of child accounts. - [View the update](https://starshipit.canny.io/changelog/effortlessly-manage-accounts-with-child-account-search) ### Better support for non-integrated carriers #### Load rates for non-integrated couriers (Plain labels) Plain labels in Starshipit offer an easy solution for handling orders that don't require a specific courier service or if you don’t have a courier service account. With this update, you can now load rates for plain labels in Starshipit, allowing you to easily compare your non-integrated plain-label shipments with your integrated couriers. - [View the update](https://starshipit.canny.io/changelog/load-rates-for-non-integrated-couriers) #### Generate commercial invoices for Plain label couriers We now support generating commercial invoices with Plain label couriers, which makes it easier to ship internationally with non-integrated couriers. - [View the update](https://starshipit.canny.io/changelog/generate-commercial-invoices-for-plain-label-couriers) ### UI 2.0 updates Last year, we launched our new dashboard, UI 2.0, for all Starshipit customers. Since then, we’ve been hard at work adding new functionality to make the most efficient way to use Starshipit. This work is ongoing – but today we’ve got several new changes which will save you even more time each week. ### Easily move between orders with next and previous buttons Moving between orders just got easier! We’ve added “Next” and “Previous” buttons to the top-right of the Order details screen so you can **quickly move between orders** without needing to return to the Orders grid. And yes, if you've filtered or sorted the Orders grid, moving between orders with these buttons will also take that into consideration. - [View the update](https://starshipit.canny.io/changelog/easily-move-between-orders-with-next-and-previous-buttons) ### Easily navigate Starshipit settings If you’ve been into Starshipit recently, chances are you’ve noticed the new settings layout. We've split the menu items into categories to make it easier to find what you’re looking for at a glance. ### Edit more information directly from the Orders grid We've enhanced five columns in the “New” tab of the Orders grid so that you can **make more edits without having to open each order** individually. You can now edit the following from within the Orders grid: - Customer/receiver address - Item(s) and item information - SKU(s) - Carrier product options (i.e. ATL/Signature required) - Packaging dimensions - [View the update](https://starshipit.canny.io/changelog/edit-more-information-from-the-orders-grid) ### Add optional columns to the Orders grid We've added a range of new optional columns to the Orders grid to give you **more information about your orders at a glance**, saving you from having to open each order individually. You can now add the following columns to the Orders grid: - Company name: The receivers company name - SKU(s): SKUs for items ordered and their quantities - Item total: The total value of the item(s) ordered (excluding shipping) - Reference: The reference number for the order - Order date: Can now be added to the printed and shipped tabs - [View the update](https://starshipit.canny.io/changelog/see-more-information-from-the-orders-grid) ### Print and move to the next order with one click We've added a 'Print and next' button to the Order details page to allow users to print the label of the open order and move on to the next order in just one click. - [View the update](https://starshipit.canny.io/changelog/print-and-move-to-the-next-order-in-just-one-click) ### Packing slip updates We've made a few changes to the way we manage packing slips, which should make your picking faster and reduce waste. ### Print packing slip with label We've updated our "Print Packing Slip with Label" functionality to **support a single packing slip per order**, in addition to per package. This change helps to reduce waste and eliminate duplicate content or versions of packing slips. - [View the update](https://starshipit.canny.io/changelog/print-packing-slip-with-label) ### Match the items on your packing slips to the location in your warehouse You can now apply 'Sort Order' to your packing slip and packing summary. This is useful as it gives you the ability to sort the items on your packing slip to match how you store your items in your warehouse, making picking faster. For example, if you store products along the wall by SKU then ordering by SKU on your packing slip means you can pick faster. - [Read the Canny post](https://starshipit.canny.io/changelog/reorder-packing-slip-and-packing-summary-for-picking-efficiency) ### Print multiple orders on a single packing slip For convenience and to save paper you can now print multiple orders on a single packing slip. - [View the update](https://starshipit.canny.io/changelog/print-multiple-orders-on-a-single-packing-slip) ### Carrier updates See what's new with our carrier [integrations](https://starshipit.com/integrations.md), including updates to Uber and Aramex. ### Uber: Starshipit now supports sending shipments with Uber in New Zealand The Uber integration allows you to leverage the Uber platform to **provide on demand delivery services to your customers**. This integration supports live rates in app, generating a real-time tracking link and booking in a driver for pickup. Now available in New Zealand! - [View the update](https://starshipit.canny.io/changelog/uber-now-available-in-new-zealand) ### Returns with Aramex Returns with Aramex are now supported for MyFastway accounts. Returns are supported for domestic shipments within New Zealand and Australia. - [View the update](https://starshipit.canny.io/changelog/aramex-returns) ### Require a signature with UPS You can now **enhance UPS delivery security by requesting a recipient's signature upon arrival**. There are two ways to enable this in Starshipit: Automatically assign with the rule action as "Signature Required = True." Tick the Signature Required box in the order details. This information will be transmitted to UPS, prompting their delivery drivers to request a signature. Please note that not all UPS services support this feature. If unsure, consult your UPS account manager. - [View the update](https://starshipit.canny.io/changelog/require-a-signature-with-ups) ### Satchel services with PBT Starshipit now supports PBT Satchel services. If you want to learn about PBT and Starshipit, check out our support guide. - [Read the guide](https://support.starshipit.com/hc/en-us/articles/5089165946127-PBT-Courier) ### Set up Additional Parties Address for DHL Express shipments Starshipit has extended support for Additional Parties (Sold to) addresses and types for DHL Express shipments. Previously, you could set a sold to address and tax numbers for customs. This was set as the 'buyer' for your DHL Express shipments. You can now set your Additional Party type to buyer, seller, exporter or importer. This is a great way to determine who’s responsible for duties and taxes. - [Read the Canny post](https://starshipit.canny.io/changelog/set-up-additional-parties-address-for-dhl-express-shipments-buyer-seller-importe) ### Integration updates ### Zapier: Differing sender addresses, reprint labels and more We've made some new enhancements to our Zapier integration: - Choose to reprint or create a new label with the Print action. 🖨️ - Enjoy greater control over sender details with sender fields in the Update Order action. 💌 - Easily manage partial shipments with the quantity to ship field in the Update Order action. 📦 - [View the update](https://starshipit.canny.io/changelog/zapier-differing-sender-addresses-reprint-labels-and-more) ### Wrap up And that’s it for the August product update. Remember: If you want to stay up to date with every new feature announcement as they happen, check out our Canny changelog. This is also the best place to give us feedback on features, and to make requests! For guidance, tips and tricks, we've also got our [knowledge base](https://support.starshipit.com/hc/en-us) and [YouTube channel](https://www.youtube.com/channel/UCJ5IAcyXC4K5bJLbtaBA0Aw) which are packed with helpful content. Until next time, happy shipping from all of us here at Starshipit. ## Ready to start automating? ## https://starshipit.com/blog-content/product-update-august-2024 # Product update: August 2024 See what's new in Starshipit for August: Discover our new integrations, new ways to manage your shipping and some handy updates for popular carriers. Canonical URL: https://starshipit.com/blog-content/product-update-august-2024 **Summary:**_ This Starshipit update highlights Tags in Classic UI, Recommended packaging updates and Shopify: New 'Checkout Delivery Options' extension for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ ### Starshipit August updates Hey there! 👋 Welcome back to another Starshipit product update. With peak season just around the corner, we’ve been working hard to bring you new carrier integrations, much-requested features and lots of helpful improvements to get you prepared! Check out the video for a quick overview of the top new releases or read on for the full list of updates! 🔵 Top tip! You can now subscribe to receive email notifications for new changelog entries, simply by clicking "Subscribe" at the top of our changelog. - [Subscribe to updates](https://info.starshipit.com/email-signup) - [See full changelog](https://starshipit.canny.io/changelog) ### **In this update** - Watch the video - What’s new in Starshipit - Classic UI updates - Recommended packaging updates - Shopify: New 'Checkout Delivery Options' extension - What’s new: Carriers - Deliver In Person - Mainfreight2Home - UPS enhancements + UPS Ready - What’s new: Integrations, platforms and apps - Locate2u ### **Watch the product update video** Get a quick overview of the top new features in the August product update. ### **What's new in Starshipit** Discover all the new features in Starshipit for August. ### Tags in Classic UI A much-loved UI 2.0 feature is now available in the Classic UI! Tags allow you to add customised labels to your orders, making it easier to identify important details about different orders. For example, you might add “high priority”, “fragile”, “pre-order” or “out of stock” tags. - [Read more](https://starshipit.canny.io/changelog/tags-now-available-in-the-classic-ui) ### Recommended packaging updates We’ve made some improvements to our recommended packaging feature. If you haven’t used it before, this handy feature matches the dimensions of items within an order with your configured packages, automatically selecting the best size package every time. It’s a great way to reduce packaging and save costs. So what’s new? We’ve made some tweaks to our algorithm: - We now prioritise the least amount of packages, rather than the least unused space. - If there are multiple packages, we'll set the weight of each package to the sum of the items that the algorithm selected to go into this package. - [Read more](https://support.starshipit.com/hc/en-us/articles/8753012178447-How-to-assign-packages-automatically-based-on-item-dimensions-Recommended-packaging) ### Shopify: New 'Checkout Delivery Options' extension Use our Shopify App? This one is for you. We've released a new 'Checkout Delivery Options' UI extension for our Shopify app. Shopify is deprecating the use of checkout.liquid so we've created this extension to ensure seamless customisation of your checkout process. - [Read more](https://support.starshipit.com/hc/en-us/articles/360000085216-How-to-add-Authority-to-Leave-and-Signature-Required-options-to-your-Shopify-checkout) ### Import tags from Shopify (Classic UI) Now in Classic UI, you can import Shopify tags into Starshipit and have them appear within the orders grid. You can enable this option from Shopify by heading to Settings > Integrations > Shopify Settings > Advanced and enabling the setting there. ### New columns for the orders grid (Classic UI) We’ve introduced several new optional columns to the Orders Grid in the Classic UI, allowing you to quickly see more details about your orders without needing to open each one individually. You can now add the following columns to the New tab of the Orders Grid: - Bin location: The bin locations of the items in the order - Company name: The receivers company name - Item total: The total number of items in the order - Reference: The reference number for the order - Shipping paid: The value of the shipping paid by the customer at checkout - Tags: The tags assigned to the order We have also made more columns in the Orders Grid in the Classic UI optional, meaning you can hide columns you previously couldn't to better suit your needs. - [Read more](https://starshipit.canny.io/changelog/see-more-information-from-the-orders-grid-in-the-classic-ui) ### **What’s new: Carriers** See what's new with our carrier partners, including Deliver In Person, Mainfreight2Home, UPS and more. ### A lot of UPS updates We’re always improving our 30+ carrier integrations – and this month our team added a lot of useful functionality to UPS, in addition to getting Starshipit UPS Ready! Here’s an overview of what’s new with UPS: - **Cancel shipments: **You can now cancel UPS shipments directly within Starshipit, saving you from hopping between platforms. - **Adult Signature required:** Need to send restricted goods? You can now require an adult signature for shipments to ensure age verification. Just tick the Adult Signature box in the order details. - **Large package and additional handling indicators:** Make sure you get accurate rates by flagging shipments as large or requiring additional handling. We've added checkboxes to the order dialog for both Large Package and Additional Handling indicators. - **Starshipit is now UPS Ready:** This partnership reflects our dedication to integrating with top-tier shipping solutions that meet the highest industry standards. You can read more about this in [our blog](https://starshipit.com/blog-content/ups-ready.md). - [Read more](https://starshipit.canny.io/changelog/new-ups-features-cancel-adult-signature-and-additional-handling) ### New carrier: Deliver In Person Here’s a cool one – Deliver In Person is a brand new carrier integration for Starshipit, with a mission to ensure reliable, customer-centric deliveries. Focusing on same-day and next day delivery, Deliver In Person are also capable of reverse logistics, plus real-time tracking and pick ups from DCs and stores. Right now, Deliver In Person focuses on Sydney, Melbourne and Brisbane, and offers simple flat rates with generous volume rebates. - [Read more](https://starshipit.com/partner/deliver-in-person.md) ### New platform: Locate2u Elevate your fleet management with Locate2u – a new integration for Starshipit. Locate2u enables real-time tracking of your vehicles, route optimisation, and the ability to provide precise ETAs to customers. The result? A platform to seamlessly manage your delivery process and boost customer satisfaction. - [Read more](https://starshipit.com/partner/locate2u.md) ### New carrier: Mainfreight2Home Mainfreight 2Home is a delivery service designed for medium to large items and focused on sending them to home addresses or businesses. Starshipit now integrates seamlessly with Mainfreight 2Home, enabling you to automatically assign orders from your sales channels to Mainfreight, schedule pickups, send order notifications and more. Highlights of this service include: - No account required for occasional users (credit card booking available) - Handles various products: whiteware, brownware, furniture, fitness equipment, electronics, etc. - Utilises specialised vehicles and a nationwide freight network - [Learn more](https://starshipit.com/mainfreight-shipping.md) ### Returns with NZCouriers, PostHaste and Castle Parcels We’ve expanded our returns capability by including the Freightways carriers for returns, specifically NZ Couriers, Post Haste and Castle Parcels! - [Read more](https://support.starshipit.com/hc/en-us/articles/212423546-Returns-with-Starshipit) ### Rendr: Prescription Medication Service and Rendr NZ support! Do you ship prescription medications? You can now simplify the process using Rendr and Starshipit. This update means you can ship prescription medications using the item_schedule_class product types. Oh, and you can now also use Rendr services in NZ! - [Read more](https://starshipit.canny.io/changelog/rendr-prescription-medication-service) ### DHL eCommerce: Adjust tracking ID DHL eCommerce can adjust the tracking number/shipmentID used, which is useful for matching shipments sent with DHL eCommerce to the original order number. - [Read more](https://starshipit.canny.io/changelog/dhl-ecommerce-adjust-tracking-id) ### NZ Post Domestic: Support for 100 x 150 Label Format Starshipit now supports printing in the 100 x 150 label format with NZ Post Domestic. This enhancement means you no longer need to adjust or resize print settings to print labels in the 100 x 150 size. - [Read more](https://starshipit.canny.io/changelog/nz-post-domestic-support-for-100-x-150-label-format) ### NZ Post Domestic: 'XL' addon Starshipit now supports the ability to set your shipment as ‘XL’ when it exceeds standard dimensions and weight with NZ Post Domestic. This means you can correctly assign XL to non-standard packages, helping you avoid penalties for not declaring that a shipment is outside standard dimensions or weight limits. - [Read more](https://starshipit.canny.io/changelog/nz-post-domestic-xl-addon) ### Ship Dangerous Goods with TNT Starshipit now supports dangerous goods with TNT. You can add and manage dangerous goods in your TNT courier settings, right from within Starshipit. ### **What’s new: Integrations, platforms and apps** See what's new with our integration and platform partners. ### New platform: Global-e Starshipit now integrates with cross-border eCommerce solution Global-e. For those unaware, Global-e is set up to help businesses expand internationally by providing localisation services, customs clearance, analytics and more. - [Learn more](https://support.starshipit.com/hc/en-us/articles/10261591318415-Set-up-Global-e) ### **Wrap up** And that wraps up our August 2024 product update. Keep an eye on [our changelog](https://starshipit.canny.io/changelog) to get notified of all new releases, and happy shipping! ## https://starshipit.com/blog-content/product-update-december-2023 # Product update: December 2023 This year has been a busy one for Starshipit. Check out all the features we’ve released since our last update, including faster ways to fulfil orders. Canonical URL: https://starshipit.com/blog-content/product-update-december-2023 **Summary:**_ This Starshipit update highlights Improved collapsed views (UI 2.0), Expanded grid view (UI 2.0) and Easily identify packed orders (UI 2.0) for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ And just like that, 2023 has nearly come to a close. What a year! We hope this peak season has rewarded you with many parcels whisking their way out of your warehouse ([or store](https://starshipit.com/blog-content/ship-from-store-one-way-to-grow-your-business.md)) doors, and you can take a well-deserved break over the holidays. But before you hang up your hat for the year, we’d love to share some of what we’ve been working on here at Starshipit. So, grab your coffee (or tea) and settle in to learn what's new. Check out the video update for a quick overview, and as always, let us know if there are any features on your Christmas wish list! 🔵 P.S. Is there someone in your business who might be interested in this update? Send it to them! - [Subscribe to updates](https://info.starshipit.com/email-signup) - [See full changelog](https://starshipit.canny.io/admin/changelog) ### In this update - Watch the video - What’s new in Starshipit - What’s new: Carriers - What’s new: Integrations, platforms and apps ### **Watch the product update video** Get a quick overview of some of the top new features in the December product update. ### **What’s new in Starshipit** ### Improved collapsed views (UI 2.0) The collapsed views in the order details page now display more information at a glance. This means you'll only need to expand the Item(s), Packaging, and Carrier sections when you need to make changes to an order. The columns displayed in the Item(s) section are based on the columns you have selected in the expanded view. - [Read more](https://starshipit.canny.io/changelog/see-more-information-with-the-improved-collapsed-views) ### Expanded grid view (UI 2.0) The expanded grid view is a new way to view your orders. This view displays each item, SKU, and bin location on a new line, allowing for easy viewing of up to 5 items per order. This view is a great way to speed up your picking and packing process. Instead of needing to open each order individually, you can view key details from the orders grid. - [Read more](https://starshipit.canny.io/changelog/a-new-way-to-view-orders-in-ui-20) ### Easily identify packed orders (UI 2.0) We have added a new way to identify when you’ve printed a packing slip for an order. Now, when you print a packing slip, the tag ‘Packing slip printed’ will be automatically applied to your order making it easier to identify packed orders from the orders grid. This also makes it easy to retrieve packed orders and print the labels. - [Read more](https://starshipit.canny.io/changelog/easily-identify-packed-orders) ### Scan to select carrier products Earlier in the year we made some updates to our Quick Print page to streamline your fulfillment process. The page has changed from Quick Print to Workflows, and we've changed the terminology of the options from "Print order" to "Scan and print" and "Open order details" to "Scan and open". You can now also 'Scan to select' carrier products alongside package selection and order printing. This means you don’t need to scroll through all of your carrier products and can instead simply use your barcode scanner to select the right carrier products for your orders. It’s faster and more accurate than manually selecting them. - [Read more](https://starshipit.canny.io/changelog/scan-to-select-carrier-product-for-streamlined-shipping) ### Restrict user access through IP authentication We've introduced advanced security measures with IP authentication, enabling you to restrict access to customer details and the platform solely to approved IP addresses. This feature lets parent accounts control access by setting IP restrictions for each user account. This means users can only log in from specific IP addresses, making the platform more secure and enhancing the protection of customer data. - [Read more](https://starshipit.canny.io/changelog/increased-security-restrict-user-access-through-ip-authentication) ### Updates to the ‘Package Sent’ report We've added new details to the 'Package Sent' report, including item SKUs, Incoterms, Order Value, Number of packages, and Package Names. - [Read more](https://starshipit.canny.io/changelog/improvements-to-the-package-sent-report) ### **What’s new: Carriers** ### New carrier: Amazon Shipping (UK) You can now use Amazon Shipping in the United Kingdom (UK) with Starshipit. Our integration allows you to ship non-Amazon orders using Amazon Shipping services for domestic shipments within the United Kingdom. - [Read more](https://starshipit.canny.io/changelog/new-integration-amazon-shipping-uk) ### New delivery flags for Rendr Starshipit now supports special delivery flags for tobacco and alcohol shipments through Rendr. This enhancement means you can apply the Tobacco or Alcohol special delivery flags on a per-shipment basis or automatically across all Rendr orders. - [Read more](https://starshipit.canny.io/changelog/define-special-delivery-requirements-for-alcohol-and-tobacco-with-rendr) ### New carrier: Australia Post Postage Paid Do you send regular quantities of mail? Good news! You can now set up Australia Post Postage Paid service as a carrier in Starshipit. Australia Post Mail labels come with a postage paid imprint, which can be used as an alternative to postage stamps or a postage meter. - [Read more](https://starshipit.canny.io/changelog/australia-post-postage-paid) ### DPD live tracking enhancements We've updated our support for DPD Local UK and DPD UK. You can now pull in live tracking updates directly in Starshipit automatically. This means you can view all tracking events for orders in one place and send updates for every transit status. - [Read more](https://starshipit.canny.io/changelog/tracking-enhancements-for-dpd) ### Support for UPS REST API We've introduced support for the latest UPS REST API, complemented by robust OAuth 2.0 authentication. This means setting up is now much easier. [Check out our guide](https://support.starshipit.com/hc/en-us/articles/360001297215-How-to-set-up-UPS) which covers how you can migrate over. - [Read more](https://starshipit.canny.io/changelog/integrating-with-ups-just-got-better) ### **What’s new: Integrations, platforms and apps** ### Access Zapier Zaps easier from the Starshipit UI Looking to automate a task that isn't readily available in Starshipit? Good news! The Zapier integration is now directly accessible within your Starshipit account. Even better, Zapier's most popular templates are embedded directly in Starshipit, meaning you can get going straight away. - [Read more](https://starshipit.canny.io/changelog/access-zaps-easier-from-starshipit-ui) ### Enhance your order processing with NetSuite's Item Fulfillments We've added Item Fulfilments as a supported import type to offer you greater flexibility in how you fulfill orders. These fulfillments not only optimise pick-and-pack operations but also simplify the management of multiple fulfillments within your system. - [Read more](https://starshipit.canny.io/changelog/enhance-order-processing-efficiency-with-netsuites-item-fulfillments) ### Rates at checkout for Wix Do you use Wix? Good news! We now support live rates at Wix checkout! This enables Wix checkout users to show real-time shipping rates to customers before they complete their order. - [Read more](https://starshipit.canny.io/changelog/rates-at-checkout-for-wix) ### **Wrap up** And that’s a wrap on the final product update for 2023! As always, if you’d like to stay up to date with each new feature as it releases, head over to [our changelog](https://starshipit.canny.io/admin/changelog). All the best for the end of the year, and see you in 2024! ## Ready to start automating? ## https://starshipit.com/blog-content/product-update-december-2024 # Product update: December 2024 See what's new in Starshipit for December: Discover our new integrations, new ways to manage your shipping and some handy updates for popular carriers. Canonical URL: https://starshipit.com/blog-content/product-update-december-2024 **Summary:**_ This Starshipit update highlights Starshipit Wrapped 2024, A new record for packages and Shipping global for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ ### Starshipit December updates Hey! 👋 Welcome back to another Starshipit product update – the last for 2024! We hope this peak season has kept you busy, and that you can take a well-deserved break over the holidays. But before you hang up your hat for the year, we’d love to share some of what we’ve been working on here at Starshipit as well as a bit of a retrospective from our side. Check out the video update for a quick overview, and as always, let us know if there are any features on your Christmas wish list! 🔵 Top tip! You can now subscribe to receive email notifications for new changelog entries, simply by clicking "Subscribe" at the top of our changelog. - [Subscribe to updates](https://info.starshipit.com/email-signup) - [See full changelog](https://starshipit.canny.io/changelog) ### **In this update** Discover these new features and more: - Watch the video - Starshipit Wrapped 2024 - What’s new in Starshipit - Auto-manifest - Mobile app updates - Product images in Packing Validation - What’s new: Carriers - New carrier: Parxl - New carrier: Urgent Couriers - New carrier: Flash Couriers - TGE International - What’s new: Integrations, platforms and apps - Early access integrations ### **Watch the product update video** Get a quick overview of the top new features in the December product update. ### Starshipit Wrapped 2024 While you were ensuring your packages were getting packed, Starshipit was doing some delivering of our own! As 2024 draws to a close, we want to take a moment to reflect on an incredible year of growth, innovation, and collaboration. Here's a look at what we've accomplished together this year. ### 🎉 A new record for packages Starshipit customers moved a whopping 110 million packages (and counting) in 2024. ### Shipping global Customers shipped from 57 different countries to every country in the world, highlighting Starshipit’s global accessibility. ### ✨ Features, features, and more features! We completed **258 customer feedback requests** driven by 1,645 votes from our community. Carriers were the top category, with **67 requests delivered**, helping expand options and improve flexibility. - Recommended packaging was adopted by **200 users**, optimising 600,000 orders with packages. **Over 200,000 orders had packaging allocated automatically**, reducing errors and saving time. - Template editors enabled **150 customers to ship with custom plain labels** and pick-up-in-store labels, generating over 110,000 labels this year. - Custom packing slips were used by **110 customers**, with custom packing summaries supporting 20 more customers, tailoring workflows and simplifying documentation. - We also launched **Chrome and mobile apps**, enabling you to pick and pack orders anywhere in your warehouse using a mobile device. ### 🏆 Your top feature requests for 2024 With so many feature requests, which ones took the top spots with the most votes? Here's a look at some of our requests with the highest number of votes. We're also proud to say we delivered! You can check out the release notes for these features too. - Customisable packing slips with [template editors](https://starshipit.canny.io/changelog/add-your-logo-to-packing-slips-and-plain-labels) and [image support](https://feedback.starshipit.com/changelog/images-on-packing-slips-and-packing-summaries). - New carrier options to broaden your delivery options. - Powerful automations like [cheapest out of specific options](https://feedback.starshipit.com/changelog/refine-your-cheapest-carrier-selection-with-our-new-targeted-rule), item quantity rules, and auto-manifesting. - An [unshipped orders report](https://feedback.starshipit.com/changelog/improved-shipping-analytics-in-the-classic-ui) to help you dig into your data. Tip: Did you know you can make a feature request at any time? Just [fill out a request here](https://feedback.starshipit.com/feature-requests)! ### New carriers We added 11 new carriers this year, making it easier for customers to access their preferred shipping solutions. Check out all of our integrated carrier partners here 👇. - [Integrations](https://starshipit.com/integrations.md) ### **What's new in Starshipit** Discover all the new features in Starshipit for December. ### Auto-manifest We all know that [manifesting](https://support.starshipit.com/hc/en-us/articles/360001233636-Manifest-orders) is a crucial step in the shipping process - it’s how you ensure every package is accounted for and ready to go. But we know it can be time-consuming and easy to overlook, especially during busy periods. That’s where our new auto-manifesting feature comes in, taking the hassle out of the process and giving you back precious time to focus on growing your business. Simplify your workflow and save you time by automating the manifesting process, ensuring no packages are missed at the end of the day. - Automatically generate manifests every day at 13:00 UTC - Choose one, multiple, or all your couriers to include in the auto manifest process. Fully compatible with all couriers supported by Starshipit. - Enable manifesting for child accounts to streamline operations across all accounts, ensuring every order is manifested in one step. - [Get started](https://feedback.starshipit.com/changelog/auto-manifest) ### Customise your 100x150 packing slips We now support generating a 100x150 custom packing slip! This addition gives you flexibility to customise fields presented on your packing slip with our template editor. Alternatively, you can get set up quickly by selecting the 100x150 portrait or landscape template in your packing slip settings. ### Stop the clock on your delivery times We've introduced a new column in our Package Sent report called ‘First Delivery Attempt.’ This field will capture the date and time of the first attempted delivery by your courier. This will enable you to improve your reporting of courier [delivery times](https://starshipit.com/shipping-times.md) by ‘stopping the clock’ on the first delivery attempt. The 'First Delivery Attempt' field is currently supported for DHL Express, Australia Post eParcel and MyPost Business. Please let us know which couriers you'd like us to add support for! - [Learn more](https://feedback.starshipit.com/changelog/stop-the-clock-on-your-delivery-times) ### ❌ Cancelling orders within Starshipit We've added the ability to cancel orders for shipments with the following couriers: - Aramex - Allied Express - Sherpa To cancel shipments that have been printed with one of these couriers, please navigate to the courier settings page and enter the tracking number in the 'Cancel a Shipment' field. - [Learn more](https://feedback.starshipit.com/changelog/cancelling-orders-within-starshipit) ### Choose what happens after label print with the Dynamic Print Button We've improved the print button on the Order details page to offer more flexibility in what happens after [label print](https://starshipit.com/shipping-labels.md) in the Classic UI. Click the arrow on the right of the Dynamic Print Button to switch between three options: print and close, print and open next, and print and open prev. Here’s what each option does: - Print and close: Print the label and return to the orders grid - Print and open next: Print the label and go to the next order in the orders grid - Print and open prev: Print the label and go to the previous order in the orders grid - Print and create new: For manually created orders, print the label and open the new order creation window Your selection is remembered, so you only need to change it once. You can find the Dynamic Print Button in the order details page of the Classic UI. - [Learn more](https://feedback.starshipit.com/changelog/choose-what-happens-after-label-print-with-the-dynamic-print-button-1) ### Starshipit mobile app: Flexible options for partial shipments and filters We’ve added some great new features to our [mobile app](https://starshipit.com/warehouse-app.md) to give you more flexibility and control when picking and packing. ###### Here’s what’s new: 1. **Partially pick and pack orders: **Sometimes you don’t have everything you need to complete an order—no problem! Now, if you pick or pack less than the full quantity, you’ll see a new Partially Pick or Partially Pack button (instead of "Complete Packing"). 1. **Pick and pack items one at a time: **Previously, you could either pick all items in an order at once or scan them individually. Now, there’s a new option to manually adjust quantities for each item, giving you more control—especially when partially shipping orders. 1. **New filter options: **Finding orders is now easier with new filters for Source and Order Status. You can quickly focus on orders that are partially shipped, unshipped, or from a specific source platform. ### 🖼️ Product images now displayed in Packing Validation This improvement streamlines the validation workflow, making it easier and faster for you to verify that the correct products are being packed. Product images are imported at the time of order import and displayed alongside item details in [Packing Validation](https://support.starshipit.com/hc/en-us/articles/6811966579215-Packing-Validation) automatically. Images provide: - Enhanced accuracy: Visual product confirmation helps to minimise packing errors. - Improved efficiency: Faster identification of products reduces the time spent on validation. - [Learn more](https://feedback.starshipit.com/changelog/product-images-now-displayed-in-packing-validation) ### Eliminate packing slips for single-item orders with barcode scanning We’ve added a new feature to make processing single-item orders faster and more efficient in your warehouse. This feature eliminates the need for a packing slip on single-item orders. It flips the packing process – now you’re matching an order to a product, rather than searching for a product to match an order, making everything quicker and more efficient. - [Learn more](https://feedback.starshipit.com/changelog/eliminate-packing-slips-for-single-item-orders-with-barcode-scanning) ### **What’s new: Carriers** See what's new with our carrier partners, including Parxl, Flash Couriers and more. ### New carrier: Parxl Starshipit is now integrated with Parxl (by Singapore Airlines)! This integration enables you to offer a comprehensive end-to-end cross-border delivery solution through Singapore Airlines (SIA). With an extensive cargo network spanning over 120 destinations, SIA facilitates seamless connectivity for passengers and shipments worldwide, consistently surpassing service level agreements to ensure punctuality. Parxl services include pickup, air freight, customs clearance, last-mile delivery, and returns—handling shipping end-to-end, no matter the size of your business. They can even customise solutions to meet your unique needs. - [Learn more](https://feedback.starshipit.com/changelog/new-carrier-alert-parxl) ### Automatically cancel orders with Direct Freight We've added the ability to automatically cancel orders with Direct Freight when you redo or archive an order within Starshipit. This setting ensures you can manage everything within Starshipit and helps prevent additional admin fees from Direct Freight. - [Learn more](https://feedback.starshipit.com/changelog/automatically-cancel-orders-with-direct-freight) ### Multi-package shipments with Australia Post Global (APGL) We now support multi-package shipments with [Australia Post](https://starshipit.com/partner/australia-post.md) Global Logistics (APGL). This new feature is enabled by default, making it a breeze to manage multiple packages under a single order. APGL is a subsidiary of Australia Post, offering global logistics services for cross-border delivery. - [Learn more](https://feedback.starshipit.com/changelog/multi-package-shipments-with-australia-post-global-apgl) ### New carrier: Urgent Couriers Starshipit now supports Urgent Couriers. This new integration allows New Zealand merchants to streamline their same-day delivery operations directly through the Starshipit platform. Urgent Couriers specialises in fast, reliable delivery services, ensuring parcels reach their destination quickly and efficiently. ### New carrier: Flash Couriers Starshipit now integrates with Flash Couriers, bringing a new level of efficiency to same-day delivery in New Zealand. With this integration, merchants can effortlessly manage urgent deliveries right from the Starshipit platform. Flash Couriers is dedicated to speed and reliability, making it an excellent choice for businesses needing time-sensitive deliveries handled with precision. ### Team Global Express Priority International We’ve added support for [Team Global Express](https://starshipit.com/tge-team-global-express-shipping.md) Priority International, joining our support for other Team Global Express services. Access new services to ship internationally, including Express Documents, Express Parcels and more. - [Learn more](https://support.starshipit.com/hc/en-us/articles/10764298911503-Team-Global-Express-Priority-International) ### **What’s new: Integrations, platforms and apps** See what's new with our integration and platform partners. ### Early access integrations: Help us bring them to life! We’ve built the foundation for some exciting new integrations, but we need your help to validate them and make sure they meet real-world needs. Here’s what’s ready for early access: - ApparelMagic - ERPNext - Shopline - Squareup - Zoho Inventory - Walmart Marketplace - Dynamics 365 Business Central Got a platform that’s not listed? We’re open to exploring new integrations—let us know! 👉 Check out [the support guide](https://support.starshipit.com/hc/en-us/articles/11301783254671-Pilot-and-Early-Access-Integrations) for details and submit the form if you’re interested in joining the pilot. - [Learn more](https://support.starshipit.com/hc/en-us/articles/11301783254671-Pilot-and-Early-Access-Integrations) ### **Wrap up** And that wraps up our December 2024 product update. Keep an eye on [our changelog](https://starshipit.canny.io/changelog) to get notified of all new releases, enjoy the rest of your year, and happy shipping! ## https://starshipit.com/blog-content/product-update-february-2024 # Product update: February 2024 What’s new in Starshipit for February 2024 – pack easier with a new packing summary template and editor, customise plain labels and more. Canonical URL: https://starshipit.com/blog-content/product-update-february-2024 **Summary:**_ This Starshipit update highlights Customise your plain labels, Introducing the dynamic print button and Automatically assign packages with recommended packaging for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ ### Starshipit February updates Welcome to the first Starshipit product update of 2024. As regular readers know, in between our dedicated feature releases, we like to pull together these updates to highlight all the hard work our team puts in across Starshipit. So, with another peak season behind us and the opportunities of a new year ahead, let’s dive into what’s new in Starshipit. 🔵 P.S. Is there someone in your business who might be interested in this update? Send it to them! - [Subscribe to updates](https://info.starshipit.com/email-signup) - [See full changelog](https://starshipit.canny.io/changelog) ### In this update - Watch the video - What’s new in Starshipit - What’s new: Carriers - What’s new: Integrations, platforms and apps ### **Watch the product update video** Get a quick overview of some of the top new features in the February product update. ### **What’s new in Starshipit** ### Customise your plain labels Want to add a personal touch to your shipping labels? Our new template editor has got you covered. The label editor lets you easily customize your own labels, ensuring they align perfectly with your business's unique needs. - ✅ Need the order number bigger to make packing easier? Increase the font size. - ✅ Is the barcode in the way? Delete the variable from the template - ✅ Using a label printer that supports colours? Update the template to match your brand colours - ✅ Have custom text you'd like to include? Type into the template and it will be included on your labels. - [Read more](https://support.starshipit.com/hc/en-us/articles/204697995-How-to-use-plain-labels) ### Introducing the dynamic print button We've improved the print button on the Order details page to offer more flexibility in what happens after label print. Now, simply click the arrow to the right of the dynamic print button to switch between four options: - **Print: **Print the label and stay on the page - **Print and close:** Print the label and return to the Orders grid - **Print and open next:** Print the label and go to the next order in the Orders grid - **Print and open prev:** Print the label and go to the previous order in the Orders grid Your selection is remembered, so you only need to change it once. - [Read more](https://starshipit.canny.io/changelog/choose-what-happens-after-label-print-with-the-dynamic-print-button) ### Automatically assign packages with recommended packaging Struggling with your packaging process? Our new, intelligent recommended packaging feature is the solution you’re looking for! This feature uses an advanced algorithm that automatically selects the most space-efficient packaging for each order, much like playing a game of Tetris with your products! It carefully analyses the dimensions of both the items and available packages, ensuring the best fit package(s) are chosen to minimize space and reduce shipping costs. Check out our video explainer. - [Read more](https://support.starshipit.com/hc/en-us/articles/8753012178447-How-to-assign-packages-automatically-based-on-item-dimensions-Recommended-packaging) ### Integrate shipment tracking via API If you generate labels outside of Starshipit, this feature enables you to integrate just the shipment tracking into your system or website for a seamless tracking experience. Our shipment tracking API enables you to offer shipment visibility across multiple touchpoints without the need to develop individual integrations with different carriers. - ✅ Utilise our existing integrations with all leading global carriers, including DHL, FedEx and Australia Post. - ✅ Instead of integrating with each carrier, use one integration with Starshipit. - ✅ Detailed tracking with standardised status. ### Returns Portal: Option to add a return reason or exchange details We've updated our returns portal, so your customers can now add a return reason or exchange details directly during the returns process. This can reduce the need for follow-up communication and enhance the overall customer experience. Additionally, this user-provided information, along with associated items being returned, will now be visible in the 'Notes' section within return order details. ### Shipping rate calculation for unshipped orders We've improved the calculation of shipping rates for unshipped orders. With this update, the system will now factor in both the item weight and the packaging weight when you have enabled 'Add packaging weight to your box' in package settings. This improvement ensures visibility into accurate shipping costs before shipping. Additionally, it maintains consistency in costs between unshipped and shipped orders. - [Read more](https://starshipit.canny.io/changelog/shipping-rate-calculation-for-unshipped-orders) ### Pack easier with the new packing summary template and editor We’re on a mission to simplify picking and packing. To that end, we’ve created a new consolidated packing slip, designed to let you pick and pack using the same document. Plus, our new template editor gives you the freedom to customize this template to suit your preferences, from tweaking fonts to removing unnecessary columns. - ✅ Need bigger columns? Just drag to resize. - ✅ Don't need the SKU column? You can easily delete it. - ✅ Have a printer that supports colors? Update the template to match your brand colors. - [Read more](https://support.starshipit.com/hc/en-us/articles/360001972155-Print-packing-summaries) ### **What’s new: Carriers** ### MyPost Business update: Save time with new multi-package and auto-signature features Starshipit now has multipackage support for MyPost Business domestic shipments. As users of [MyPost Business](https://starshipit.com/auspost-mypost-business-shipping-app.md) know, the service doesn't support multi-package shipments, requiring cumbersome partial shipments for orders needing multiple packages. Now, you can skip that step by creating multiple labels for one order in Starshipit, simplifying the shipping process. But that’s not all for MyPost this month. MyPost Business mandates signatures on international orders. You can now automatically add a digital signature, including the date and your company name, to international order labels. Finally, we’ve made a number of performance enhancements, allowing for efficient and reliable bulk printing of large numbers of MyPost Business orders. No additional setup is required on your part. - [Read more](https://starshipit.canny.io/changelog/mypost-update-new-multi-package-and-auto-signature-features) ### New service: Ship orders with Team Global Express B2C Standard We’re always building out list our supported carriers and services, and today we’re pleased to announce that we now support Team Global Express B2C Standard. - [Read more](https://starshipit.canny.io/changelog/ship-orders-with-team-global-express-b2c-standard) ### DHL Express: Support for Adult Signature Starshipit now supports specifying that shipments require an Adult Signature with DHL. You can enable this feature by selecting the 'Adult Signature' checkbox on the individual order. At a customer’s request, DHL will obtain a delivery signature from an adult at the stipulated delivery address. If, for local legislative reasons, proof of the receivers age needs to be verified, DHL may need to request presentation of a valid government-issued personal identification document. ### Enable NZCouriers, PostHaste and Castle Parcels Notifications Enhance your communication with your customers by enabling PostHaste, NZCouriers, and Castle Parcels to send email and SMS notifications on your behalf. - [Read more](https://starshipit.canny.io/changelog/enable-nzcouriers-posthaste-and-castle-parcels-notifications) ### New: Dangerous goods support for UPS Starshipit now has seamless dangerous goods support with UPS. You can add and manage UPS dangerous goods in your settings, ensuring compliance with UPS (and general shipping) regulations. Interested in learning more about shipping dangerous goods? Check out our guide. - [Read more](https://support.starshipit.com/hc/en-us/articles/8457265587343-UPS-Dangerous-Goods) ### **What’s new: Integrations, platforms and apps** ### PeopleVox enhancements: New options for COO and HS codes. Do you ship internationally and use PeopleVox? We’ve got some good news for you! We've updated our PeopleVox integration, giving you a lot more flexibility when selecting fields for HS codes and Countries of Origin (COOs). While you could import these details before, this new update broadens your options. - [Read more](https://starshipit.canny.io/changelog/peoplevox-additional-mapping-for-coo-and-hs-code) ### **Wrap up** And that’s a wrap on the first product update for 2024! As always, if you’d like to stay up to date with each new feature as it releases, head over to [our changelog](https://starshipit.canny.io/admin/changelog). Happy shipping! ## Ready to start automating? ## https://starshipit.com/blog-content/product-update-february-2025 # Product update: February 2025 See what's new in Starshipit for February: Discover our new integrations, new ways to manage your shipping and some handy updates for popular carriers. Canonical URL: https://starshipit.com/blog-content/product-update-february-2025 **Summary:**_ This Starshipit update highlights Save time with a simpler, more intuitive checkout rates setup, A more modern look for the Classic UI – without changing your workflow and Avoid costly fees with smarter US address validation for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ ### Starshipit February updates Hey there! 👋 We hope you had a chance to enjoy a well-deserved break over the holidays and are feeling refreshed and ready to take on the year ahead. As we kick off 2025, we’re excited to bring you a host of updates designed to streamline your shipping operations and enhance your experience with Starshipit. In this update, we’re introducing: - 💰 A redesigned the Checkout Rates setup process with a new configuration page and improved workflow for a more intuitive and efficient experience. - 📦 Even more carrier integrations, giving you greater flexibility and choice when it comes to your shipping network (Including Bonds Courier, Urgent Couriers and more). - 🎨 A refreshed, modern colour palette for the Classic UI, bringing a cleaner and more contemporary feel to your workflow. Let’s dive into what’s new! 🔵 Top tip! You can now subscribe to receive email notifications for new changelog entries, simply by clicking "Subscribe" at the top of our changelog. - [Subscribe to updates](https://info.starshipit.com/email-signup) - [See full changelog](https://starshipit.canny.io/changelog) ### **In this update** Discover these new features and more: - Watch the video - What’s new in Starshipit - More intuitive checkout rates setup - Smarter US address validation - Print directly from your mobile device - What’s new: Carriers - Urgent Couriers - Parcel Right - Parcelpoint Asendia - What’s new: Integrations, platforms and apps - Sellercloud - Ecwid - KatanaMRP ### **Watch the product update video** Get a quick overview of the top new features in the February product update. ### **What's new in Starshipit** Discover all the new features in Starshipit for February. ### Save time with a simpler, more intuitive checkout rates setup We’ve made big improvements to the Checkout Rates setup process, making it easier than ever to configure shipping options at checkout. With a redesigned configuration page and an improved setup flow, you’ll now experience a more intuitive and efficient way to manage your shipping rates. Here’s what’s new: - **✅ Form-based setup – **We’ve introduced a streamlined, form-driven approach for enabling new shipping products and services. This makes setup clearer and more straightforward. - **✅ Active carrier services display – **You’ll now only see active carrier services in a structured grid format, eliminating clutter and giving you a clear view of what’s enabled at checkout. These enhancements are designed to save you time, reduce complexity, and give you better control over your checkout shipping options. - [Learn more](https://support.starshipit.com/hc/en-us/articles/360000179036-Set-up-rates-at-checkout) ### A more modern look for the Classic UI – without changing your workflow We’ve given the Classic UI a refreshed, modern colour palette, bringing a cleaner and more contemporary feel to your workflow. While everything still works the same, you’ll notice a more polished and intuitive design that enhances usability – without disrupting the experience you’re used to. Check it out and enjoy the updated look! ** What's new?** - A modernised colour scheme for a fresher, more polished experience - A more cohesive look that aligns with our brand **What's not changing?** - All features, buttons, and layouts remain exactly where you expect them to be - Your workflow stays the same, no functionality has been altered This update is all about aesthetics, ensuring a smoother and more visually engaging experience. ### Avoid costly fees with smarter US address validation Shipping to the US with incorrect address details – such as minor street name misspellings – can lead to significant penalties. Since address validation in the US occurs down to the street level, even small errors can result in additional charges or return-to-sender scenarios, increasing costs. To correct this, we have implemented localised address validation specifically for US addresses when using UPS and FedEx. This enhancement improves accuracy, reduces the risk of failed deliveries, and helps prevent unnecessary fees. - [Learn more](https://feedback.starshipit.com/changelog/enhanced-address-validation-for-us-customers) ### More control and transparency with Customised Rates Our Customised Rates feature helps you fine-tune the shipping rates you see in Starshipit, so they better reflect your costs. Based on your feedback, we've made some handy improvements: - Margins won’t apply when a courier rate is $0 or not returned, keeping the Cheapest Carrier rule accurate. - A new Margin column in the Shipping Price Report gives you a better breakdown of your costs. - Customised rates from a parent account can now be applied to all child accounts—overriding individual settings—or selectively applied to specific ones. - For supported child accounts, customised rates (including margins) now show in the shipping breakdown, providing more transparency. - It’s now easier than ever to select which child accounts receive customised rates, making setup a breeze. - We've modified our pricing breakdown for 3PL child accounts so that these margins will not be visible. Learn more about these changes at the link below, or follow [our support guide](https://support.starshipit.com/hc/en-us/articles/10633684708239-Customise-Rates) to learn how to set up Customised Rates. - [Learn more](https://support.starshipit.com/hc/en-us/articles/10633684708239-Customise-Rates) ### Pick & Pack Mobile: What's new Here’s what’s new in the mobile app: #### Print directly from your mobile device You no longer need a desktop or the Print Client to handle your labels. Printing now happens directly from your device: - **iOS:** Use AirPrint to send labels straight to your printer. You can save your preferred printer in the app settings for faster printing. - **Android:** Print labels seamlessly using the built-in print dialog, similar to printing from a browser. #### Other improvements We’ve also made a few updates to improve order processing in the app: - **Filters that stick –** Order filters now persist across sessions, even if you close the app or switch orders. - **Continuous scrolling –** Infinite scrolling is here, so you can view all your orders without limits. Easily refresh by pulling up on the list. - **Invalid address labels – **Quickly identify orders with invalid addresses before picking. Note: resolving these still requires the desktop app for now. - **Bulk pick improvements –** Multi-selecting and bulk picking now consolidates identical SKUs into one list, making batch picking smoother. You can also sort items by different attributes to speed up picking. - **Barcode scanning only – **A new setting (Settings > Configure Scanner) removes manual pick buttons, so items can only be picked/packed by scanning a barcode. - **Packing exit confirmation –** If you start packing and try to exit mid-way, you’ll now get a confirmation prompt to prevent accidental closures. - **Force label printing – **A new setting (Settings > Enforce Printing Labels) stops users from marking orders as packed without printing a label first. No more missing labels! - **Use a physical scanner –** Connect a Bluetooth barcode scanner instead of using your phone’s camera. Enable it under Settings > Configure Scanning. - **Smarter search behaviour –** By default, scanning an order number adds it to a bulk pick list. Prefer scanning to instantly open an order? Enable Go Straight to Order Processing under Settings > Order Search/Scan Behaviour. - [Learn more](https://support.starshipit.com/hc/en-us/articles/10787210408975-Starshipit-pick-pack-mobile-app) ### **What’s new: Carriers** See what's new with our carrier partners, including Parcelpoint (Powered by Ascendia), Bonds Courier, Parcel Right and Urgent Couriers. ### Invoice reconciliation for Australia Post Ever noticed your courier invoices don’t always match the rates you were quoted? Extra charges, adjustments, or errors can add up quickly. That’s where Invoice Reconciliation comes in. This new feature helps you automatically compare your Australia Post invoices with Starshipit’s quoted shipping costs, making it easy to spot discrepancies and stay on top of your shipping expenses. ** How it works** Upload your Australia Post CSV invoice in Classic UI (Analytics > Reports > Invoice Reconciliation), and Starshipit will match it to your shipments. You’ll get a report showing: - What your customer paid. - The estimated shipping cost from Australia Post. - The actual invoiced amount. - Any discrepancies, so you can review unexpected charges. **Got a request for another carrier?** Right now, this feature supports Australia Post, but we’re looking to expand it. If you’d like to see other couriers added, [log a request on Canny](https://starshipit.canny.io/feature-requests) and let us know. ### New carrier: Urgent Couriers We’re pleased to announce that Starshipit is now integrated with Urgent Couriers! Urgent Couriers is one of New Zealand’s largest specialised on-demand courier services, recognised for fast, premium delivery both domestically and internationally. They offer a range of point-to-point services in Auckland, from 15-minute express deliveries to same-day economy runs. As New Zealand’s first carbon-neutral courier service, Urgent Couriers is a sustainability leader, setting the benchmark for eco-friendly transport across the country. - [Get started](https://support.starshipit.com/hc/en-us/articles/11406715111695-How-to-set-up-Urgent-Couriers) ### New carrier: Parcel Right Another new carrier: Parcel Right! Parcel Right offers straightforward, transparent pricing with no hidden fees, tailored for domestic shipping across Australia. Parcel Right is 100% owned by DAI Post. Established in Melbourne, Australia, DAI Post has been getting parcels to customers safely and efficiently for 24 years. - [Get started](https://support.starshipit.com/hc/en-us/articles/11107320888463-How-to-set-up-Parcel-Right) ### New carrier: Bonds Courier We're pleased to announce that the Bonds Courier integration is now live. This integration enables you to take full advantage of Starshipit's features, including: - Printing shipping labels - Generating quotes - Tracking updates With support for over 20 product codes, Bonds Courier offers a wide range of freight options, from small parcels to large freight, tailored for domestic shipping across Australia. - [Get started](https://support.starshipit.com/hc/en-us/articles/11733908000655-Bonds-Courier) ### New carrier: Parcelpoint Asendia We’ve got another new international shipping solution with Parcelpoint powered by Asendia, now available through Starshipit and offers fully tracked international parcel delivery, helping you extend your brand’s reach worldwide with ease and confidence. Send a 1kg parcel to North America for just AUD$33.46 in as little as 9 business days. Learn more about this service at the link below. - [Learn more](https://feedback.starshipit.com/changelog/new-carrier-alert-parcelpoint-asendia) ### New carrier: PBT Transport We’ve added PBT Transport as a new courier option in Starshipit! This integration allows you to generate shipping labels, load rates in Starshipit & at checkout and send tracking updates back to your store. PBT Transport supports various package types, including CHEP and Loscam pallets. - [Learn more](https://feedback.starshipit.com/changelog/new-integration-pbt-transport) ### TGE Priority International now supported We’ve expanded our integration with Team Global Express to include Priority International, making it easier to manage your international shipping. With this integration, you can: - Offer checkout rates to customers. - Generate shipping labels and packing slips. - Auto-correct addresses to reduce delivery errors. - Provide branded tracking and notifications for a seamless experience. - [Get started](https://support.starshipit.com/hc/en-us/articles/10764298911503-Team-Global-Express-Priority-International) ### TGE International live rates – More accurate pricing at checkout We’ve added support for live rates with TGE International, allowing you to display real-time shipping rates at checkout for your TGE International services. This ensures customers see the most accurate shipping costs based on their order details, helping to reduce cart abandonment and improve the checkout experience. As a quick refresher, with live rates, you can: ✔️ Provide up-to-date shipping costs based on carrier pricing ✔️ Improve pricing transparency for your customers ✔️ Minimise unexpected shipping fee discrepancies - [Learn more](https://support.starshipit.com/hc/en-us/articles/360000973695-About-live-rates-at-checkout) ### Enhanced residential address handling for TNT We’ve introduced new features to help you account for residential surcharges in TNT rate requests. **Residential Sender Address** - Flag sender addresses as residential by ticking "Sender Address is Residential" in Settings > Couriers > TNT > Advanced - Once enabled, residential surcharges will apply to sender addresses. **Residential Receiver Address** - Add the DestinationIsResidentialAddress tag to flag receiver addresses as residential. - Automate this process using rules in Starshipit (e.g., assign the tag based on postcode or address). These updates help you avoid unexpected fees and improve rate accuracy. - [Learn more](https://support.starshipit.com/articles/115002006923-how-to-set-up-tnt) ### **What’s new: Integrations, platforms and apps** See what's new with our integration and platform partners. ### New platform: Sellercloud Sellercloud is a powerful multichannel eCommerce platform designed to help businesses manage inventory, orders, and fulfilment across multiple sales channels. With this integration, you can automate order imports from Sellercloud and sync tracking details back once an order is fulfilled. - [Get started](https://support.starshipit.com/hc/en-us/articles/11771153103887-How-to-integrate-with-Sellercloud) ### New platform: Ecwid Ecwid is an easy-to-use eCommerce platform that enables businesses to sell online, on social media, and in-person. By integrating with Starshipit, you can import orders automatically and speed up your fulfilment process. - [Get started](https://support.starshipit.com/hc/en-us/articles/11425795615631-How-to-integrate-with-Ecwid) ### New platform: KatanaMRP Katana is an inventory and production management solution designed for manufacturers, makers, and D2C brands. This integration allows you to seamlessly pull orders from Katana into Starshipit and manage shipping with ease. - [Get started](https://katanamrp.com/) ### Expand bundle products with Bundles.app We’ve introduced a new setting in the Shopify integration to help merchants using Bundles.app or similar tools manage product bundles more effectively. This setting breaks down bundle products into individual items during import, based on metafields that identify bundle components. This allows you to see and manage specific items in a bundle when packing orders. - [Learn more](https://feedback.starshipit.com/changelog/expand-bundle-products-with-bundlesapp) ### Amazon updates – Tax import & address mapping We’ve made two key enhancements to our Amazon integration, giving you more control and accuracy when processing Amazon orders. Here's a look at the enhancements: - **✅ Amazon Tax Import – **Orders from Amazon can now include tax values, ensuring correct order value adjustments and more accurate reporting. - **✅ Amazon Address Mapping –** A new option allows you to map Address Line 2 to "Building" in Amazon integration settings. This gives you more flexibility in how addresses are structured. (This setting is off by default.) These updates help ensure smoother order processing and greater accuracy with your Amazon shipments. - [Learn more](https://feedback.starshipit.com/changelog/tge-international-live-rates-amazon-integration-updates) ### Seamlessly manage multiple storefronts in BigCommerce We’ve introduced a new setting to help BigCommerce users manage multiple storefronts more effectively in Starshipit. With the Import Channel ID as a Tag setting, you can - Filter orders: Use the orders grid to filter by specific store IDs. - Create rules: Automate workflows using tags, e.g., “If Tag = [storefront ID], assign to X account” or “Set carrier to X.” This rounds out our BigCommerce storefront offering, as we also support writeback for multi-storefront setups. - [Learn more](https://support.starshipit.com/hc/en-us/articles/204502815-How-to-integrate-with-BigCommerce) ### 3PL Central: New writeback options We’ve introduced new settings to improve compatibility with 3PL Central’s billing scripts and account configurations. - **Recalculate charges on writeback: **A new setting allows you to trigger 3PL Central to recalculate Auto Charges during writeback by including the recalcAutoCharges field. - **QuickBooks integration enabled:** Another setting includes the invoiceCreationInfo field for accounts using QuickBooks. This field is excluded for non-QuickBooks accounts to prevent API call failures. - [Learn more](https://feedback.starshipit.com/changelog/3pl-central-new-writeback-options) ### **Wrap up** And that wraps up our February 2025 product update. Keep an eye on [our changelog](https://starshipit.canny.io/changelog) to get notified of all new releases, and happy shipping! ## https://starshipit.com/blog-content/product-update-how-to-manage-ecommerce-returns # Product update: How to manage eCommerce returns Learn how to manage eCommerce returns to save your team time and provide better customer experiences. Offer self-service options and streamline the process. Canonical URL: https://starshipit.com/blog-content/product-update-how-to-manage-ecommerce-returns **Summary:**_ This Starshipit update highlights Why it’s important to manage eCommerce returns, Automated return notifications (Email and SMS) and Set up your account to charge for returns for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ Today we're announcing [Branded Returns](https://starshipit.com/branded-returns.md), which gives you an all-in-one, customer-facing solution to manage eCommerce returns for your business. You can’t avoid returns. In fact, one study found that returns have now risen to nearly [17%](https://nrf.com/media-center/press-releases/retail-returns-increased-761-billion-2021-result-overall-sales-growth) of all orders. But, you do have control over how you handle returns, and how much of an impact they have on your business (and your team). Branded Returns is available to all Starshipit customers and is packed with useful features. You can create a self-service returns portal, customise your returns email and SMS notifications, use shipping rules to create clever automations, manage return charges and so much more. With Branded Returns, you’ll spend less time managing returns and your customers will be happier knowing they can easily return an item within minutes right from your website. In this article, we’ll explain everything you need to know about Branded Returns so you can hit the ground running. But first... ### Why it’s important to manage eCommerce returns - **Improve customer satisfaction –** Returns play a significant role in customer satisfaction. By offering hassle-free returns, you can build trust and loyalty with your customers, which leads to repeat business. Shopify found that [92%](https://www.shopify.com/nz/blog/returns-management#:~:text=Build%20customer%20loyalty%3A%2092%25%20of,come%20back%20for%20another%20purchase.) of customers are more likely to buy from you again if the returns process is smooth. - **Increase sales – **Flexible returns policies can give you a competitive edge. Customers are more likely to choose a retailer that has a good return policy compared to one that does not, with one study from Pitney Bowes finding that [54%](https://chainstoreage.com/survey-return-policy-influences-purchase-decisions) of shoppers are unlikely to buy a product if the retailer has an unclear or poor return policy. - **Cost management –** Managing returns can be expensive for retailers, and it is important to have a clear understanding of the costs associated with the process – and solutions in place. Tools to help you automate and streamline the returns process free you up to focus on running your business. ### What is Branded Returns? With Branded Returns, you can create a customer-facing returns portal and embed it directly on your website. From here, your customers can initiate their own returns and generate a return label. In other words, that’s one less phone call or email for your support team. But this is just the start: You can also customise automated returns notifications (email and SMS) and create smart shipping rules to add logic to your returns processes, giving you even more control and time-savings. Let’s explore these features in more detail. #### Automated return notifications (Email and SMS) [Keep your customers informed](https://starshipit.com/blog-content/what-is-a-branded-tracking-page.md) at every step of the returns process with SMS and email notifications. You can customise the look of notifications and which notifications send – and when. You can send and receive notifications when return pickups are submitted, when the parcels get picked up, when you receive the returns and more. #### Set up your account to charge for returns Display multiple return payment options and set return charges for each option. For example, store credit, refund via original payment method and exchange. #### Customise returns to fit your brand You’ve got full control over the look and feel of your returns. Add your branding, colours, logos, content and links to your returns portal and notifications to give your customers a consistent experience. #### Flexible returns options Give your customers returns options that work for them. Let customers drop off their returns or allow them to self-service and arrange their own pick-ups – all through your returns portal. Best of all, returns work with both domestic and [international orders](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md). #### Mirror and apply your current returns policy with rules Configure the returns portal to reflect what’s in your returns policy using rules and automation. For example, create a rule to reject returns for specific types of products (like underwear and earrings). #### Streamline your returns with tags Easily communicate information to your team by adding custom labels to your orders with tags. Tags make it easier to identify important details about different orders in the orders grid. ### FAQs: Returns, return labels and more Got more questions about eCommerce returns? Check out some of our frequently asked questions. ### What’s the best way to manage eCommerce returns? How you handle eCommerce returns depends on the volume of returns you process each month. If you only process a small number (less than 10), you might find it easiest to simply generate labels manually from within Starshipit. If you handle a larger volume, you may want to let customers self-service so you can save time (using the branded returns portal). ### How do I create return labels? You can create return labels manually from the orders screen in Starshipit, print return labels from existing orders, create return labels with outgoing shipments or allow customers to generate their own return labels using the branded returns portal. ### Why do customers return products? The reasons customers return products are varied. They may choose to return a product because it’s the wrong size, it’s damaged or it simply doesn’t meet their expectations. ### How do I get Branded Returns? Adding all of the returns features we've covered above is easy – they're included as part of our returns add-on. From the Starshipit dashboard, simply: - Click the **account name drop-down** in the top right corner of the dashboard. - Click **Manage account**. - Scroll down to **Manage Add-ons**. - Click the check box next to **Advanced Returns**. - Click **Save**. The new returns features will now be enabled in your Starshipit account. Learn more about setting them up here: [Set up Branded Returns Portal](https://support.starshipit.com/hc/en-us/articles/4414146875279) ### Try Branded Returns today and transform your eCommerce returns experience Getting started with Branded Returns is easy. Once you've added the returns add-on to your Starshipit account, you’ll find all the returns settings on one new page. From here, you can create your new returns portal, embed it on your website and customise your branding. Then, you can tweak your returns notifications, add your returns policy and more. [Get in touch](https://starshipit.com/contact-us.md) with us to learn more about how you can make returns one of your brand’s high points! ## Ready to start automating? ## https://starshipit.com/blog-content/product-update-july-2025 # Product update: July 2025 See what’s new in Starshipit for July 2025, including rules engine improvements, mobile tote picking, invoice reconciliation updates, and Shopify checkout packaging. Canonical URL: https://starshipit.com/blog-content/product-update-july-2025 **Summary:**_ This Starshipit update highlights Let the rules do the work (with less work from you), New in the mobile app: Tote picking and Invoice reconciliation now supports all carriers for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ ### Starshipit July updates Shipping and fulfilment operations **can often feel like a black hole of complexity**. Between managing carriers, staff, shipping costs, and countless manual decisions throughout the day, **it’s easy to feel like the chaos is almost unmanageable.** That’s why with every update to Starshipit, **we aim to make these everyday tasks just a little bit easier,** whether that’s through more intuitive tools in the warehouse, a smoother checkout experience for your customers, or simply **helping you manage your bottom line more effectively.** ### In this update - **What's new in Starshipit** - **[[Video] Watch the full product update](#full-update)** - Let the rules do the work - Mobile app update: Tote picking - Invoice reconciliation for all carriers - Recommended Packaging at Shopify checkout ### What's new in Starshipit This month’s updates are all about **streamlining the details that matter most:** - **We’ve redesigned the rules engine experience** so it’s faster to use, easier to learn, and more powerful from day one. - **Our mobile app just got a boost with tote picking**, making it easier to track orders as they move from shelf to packing station. - **You can now enable recommended packaging at checkout for Shopify** stores, helping you serve more accurate shipping rates to customers in real time. - **And we’ve expanded invoice reconciliation** to support any carrier, giving you more control over your costs, no matter who you ship with. Each of these updates is designed to **reduce friction**, **eliminate guesswork**, and help your team **move faster with confidence.** Let’s take a closer look. ### Let the rules do the work (with less work from you) At its core, **the rules engine helps you automate repetitive shipping tasks**, like assigning carriers, packaging, or applying specific delivery instructions, **based on logic that you define**. For retailers juggling growing order volumes and customer expectations, it’s **an essential part of scaling operations** without scaling effort. This month, we’ve made a series of updates to make the rules engine **easier to understand and faster to use**, especially if you’re new to it. The first thing you’ll notice is a refreshed rules settings page that’s been **redesigned for clarity and speed.** Dropdown menus for Conditions and Actions are now **grouped into common-sense categories**, with the most popular options listed right at the top. You can also use the **type-ahead search function**, which will automatically suggest what you're looking for when you start typing. We’ve added a **search bar above the rule table** so you can quickly locate individual rules – super **helpful for teams managing long lists of automations**. And if you're just getting started, you’ll now see four new **quick-start templates** front and centre, covering some of the **most commonly used rules.** > _“We wanted to make it easier for every retailer (not just the technically inclined) to build smart automations. These updates are all about clarity, discoverability, and confidence. It should now feel a lot more intuitive to get started and scale up.”_ > – **Shauni, Lead UX Designer, Starshipit** ### New in the mobile app: Tote picking When we created our mobile pick and pack app, we wanted to give warehouse teams a way to simplify their pick and pack processes, without needing to buy expensive dedicated scanners and picking systems. From scanning orders and printing labels to managing fulfilment on the go, it’s all about **speed, accuracy, and simplicity**. Now, we’re adding tote picking to that list. With tote picking, you can **streamline the picking process** by scanning a tote at the start of a pick run. **Every item scanned from that point** on is **automatically assigned to that tote**, keeping things organised from shelf to ship. Here’s why it makes a difference: - **No more guesswork:** Scan a tote at the start of picking, and everything you scan goes into that tote with no second-guessing. - **Effortless handoffs:** Packers instantly know what’s in each tote, eliminating the need for extra instructions. - **Fewer mistakes:** More accuracy = fewer returns and less time spent on support follow-ups. To get started, open the Starshipit mobile app and head to **Settings** → **Tote Settings**. You can also check out our support guide for a walkthrough. > _“This is all about reducing friction on the warehouse floor. It’s a small feature with a big impact on clarity, accountability, and speed.”_ > **– Jordan, Product Owner – Mobile, Starshipit** ### Invoice reconciliation now supports all carriers Keeping track of shipping costs shouldn’t be a guessing game. That’s why we’ve **enhanced our invoice reconciliation feature to support all carriers.** Now, you can **upload freight invoices from any carrier** using a CSV file. Simply enter the column name for tracking numbers, and Starshipit will do the rest, **matching the charges back to your orders** and surfacing key insights. If there’s an issue with the file format (like a missing tracking column), we’ll **show a clear error message** so you can fix it fast. **No digging through mismatched line items** or trying to decode generic import errors. **Here’s what invoice reconciliation can do for you:** - **Match orders to invoices: **Connect carrier charges with order data using tracking numbers. - **Spot discrepancies fast:** Instantly compare carrier charges with Starshipit’s quoted rates. - **See the full picture: **Get enriched reporting with submitted weights, package dimensions, checkout payments, Starshipit quotes, margins, and more. > _“Our goal was to remove the barriers to cost clarity. Whether you're using mainstream or niche carriers, reconciliation should be simple, fast, and accurate.” _ > **– Alex, Lead Product Manager, Starshipit** ### Recommended Packaging comes to Shopify checkout **Shipping costs can make or break the customer experience** at checkout, especially when they’re unexpectedly high, or worse, undercharged (and eating into your margins). That’s why we’ve **extended Starshipit’s Recommended Packaging feature** to work before the order is even placed. Previously, packaging recommendations **only kicked in once an order hit your dashboard**. Now, they can be **applied in real time during checkout**, giving your customers more accurate shipping rates – and giving you **better control over fulfilment costs.** **Here’s what’s new: ** - **Smarter packaging logic at checkout:** Starshipit automatically assigns items to the most efficient packaging before rates are calculated. - **Product dimension matching:** Pulls item size data from your Product Catalogue, using SKU matching to calculate final package dimensions. - **Optimised for cost-efficiency: **The algorithm packs orders using the fewest number of boxes while ensuring everything fits, so you don’t overpay for shipping. - **Live rate accuracy:** The final box dimensions are sent to your carrier, so customers see rates that closely reflect actual costs. Right now, this feature is **available for Shopify users**, with more platforms coming soon. If you’re using Shopify and have a **populated Product Catalogue in Starshipit**, you’re good to go. > _“This update makes our rate calculations more intelligent and more connected to the real world. It's great for retailers who want to save money and avoid surprises at dispatch.” _ > **– Alex, Lead Product Manager, Starshipit** ### Wrap up And that wraps up our July 2025 product update. Keep an eye on our [changelog](https://starshipit.canny.io/changelog) to get notified of all new releases, and happy shipping! ## https://starshipit.com/blog-content/product-update-june-2023 # Product update: June 2023 Discover what's new in Starshipit, including Packing Validation, Workflows, the Product Catalogue and updates to our integrations and carriers. Canonical URL: https://starshipit.com/blog-content/product-update-june-2023 **Summary:**_ This Starshipit update highlights New features, Product Catalogue and Introducing Workflows for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy this month._ ### Starshipit June updates Welcome back to another Starshipit product update. We’ve been busy over the past couple of months, so this update is packed to the gills! You may want to grab a coffee or tea before reading this one. Highlights of this update include **Packing Validation**, which can help you streamline your packing process (and avoid sending out incorrect orders) and the **Product Catalogue**, which lets you store your products in one centralised hub. We'll also cover the various updates we've made to our carrier and platform integrations, all in the name of helping you deliver better shipping experiences. So, let's get started and see what’s new in Starshipit. ### Table of contents - **New features** - **Carrier updates** - **Integration updates** ### New features Discover what's new in the Starshipit app, including support for USB scales, updates to the orders grid and improvements to help you work faster and smarter. ### Product Catalogue Use the Product Catalogue to** store all your products in one centralised hub.** The Product Catalogue seamlessly integrates with the orders in your eCommerce system, automatically populating those orders in Starshipit with accurate product information. With this feature, you can avoid the hassle of manually updating orders when important product details are missing. You’ll save valuable time and eliminate errors, ensuring a smoother and more efficient order fulfillment process. - **[Check out the guide](https://support.starshipit.com/hc/en-us/articles/6817931777807-Product-Catalogue)**** 📝** ### Introducing Workflows We've made some [**updates to our Quick Print page**](https://app2.starshipit.com/workflows/) to streamline your fulfillment process. The page has **changed from Quick Print to Workflows,** and we've changed the terminology of the options from "Print order" to "Scan and print" and "Open order details" to "Scan and open". In addition to these changes, Workflows now comes with two new features: Packing Validation and Scan Barcodes to Select Packaging (more on these below). ### Packing Validation You can use Packing Validation to **quickly scan product barcodes** and **check the product belongs in the order,** which helps to reduce errors and improve customer satisfaction. By reducing packing errors you'll save money by not sending out incorrect orders, reduce your customer service enquiries, cut down on returns and create happier customers. - **[Check out the guide](https://support.starshipit.com/hc/en-us/articles/6811966579215)**** 📈** ### Select packaging easily with a barcode scanner Using a **barcode scanner to select packages for your orders is faster** and more accurate than manually selecting them. You can simply scan a barcode for each package on your order, and the correct package will be updated automatically. - [**Check out the guide**](https://support.starshipit.com/hc/en-us/articles/6930153486479)** 📝** ### Automate your reports Save time, provide timely insights, and easily distribute insights to relevant parties by sending reports directly to their email with **Scheduled Reporting.** Check out the link below for how to get started. - **[Get started](https://starshipit.canny.io/changelog/automate-your-reports)** ### Starshipit Order Tracker for Zendesk **Effortlessly handle "Where's My Order?" inquiries with our Zendesk plugin**. You can: - Simplify order tracking across systems and web pages. - Quickly search for order tracking info in Zendesk. - Copy the order number, get the current status and tracking details. - Keep customers informed and happy! - [**Check out the guide**](https://support.starshipit.com/hc/en-us/articles/6988095852431-Order-Tracker-for-Zendesk)** 📝** ### Carrier updates See what's new with our [carrier integrations](https://starshipit.com/integrations.md), including updates to DHL Express, Border Express, and Royal Mail. ### Pack easier with SKUs on labels Print SKUs on your shipping labels so you can fulfill your orders more efficiently without the need for separate packing slips. We've added this feature to more couriers to streamline your shipping process. - [Border Express](https://starshipit.com/border-express.md) - [Seko](https://starshipit.com/seko.md) - MyFastway - [Australia Post eParcel](https://starshipit.com/australia-post-eparcel-shipping-app.md) - [MyPost Business](https://starshipit.com/auspost-mypost-business-shipping-app.md) - [CouriersPlease](https://starshipit.com/couriers-please-shipping.md) - [MyToll](https://starshipit.com/tge-team-global-express-shipping.md) ### DHL Express alternative account to charge duties and taxes Easily charge your duties and taxes to an alternative DHL Express account when using Starshipit. ### Include Border Express residential surcharges in your rates Starshipit now supports including the residential surcharge to your Border Express rates. The residential surcharge can be enabled as a default setting in your Starshipit account. Enabling this setting will apply the residential surcharge to all of your Border Express rates. - **[Read how to enable it](https://starshipit.canny.io/changelog/include-border-express-residential-surcharge-in-your-rates)** You can now also book a pickup using Border Express. ### Royal Mail: Carrier notification support We've added support for triggering Royal Mails email and SMS notifications. When you print your orders from here, this will notify Royal Mail that they should send a notification. - **[Read how to enable it](https://starshipit.canny.io/changelog/royal-mail-carrier-notification-support)** ### Integration updates See what's new with our integrations, including Shopify and Adobe Commerce 2. ### Shopify: Customer shipping notification support Starshipit now supports shipment transit status updates to Shopify. This enables you to keep your customers informed about their shipment transit status via Shopify notifications, for all the shipments created through the Starshipit app. - **[Read how to enable it](https://starshipit.canny.io/changelog/shopify-customer-shipping-notification-support)** ### Native support for Adobe Commerce 2 Bundles Starshipit now features native support for Adobe Commerce 2 Bundles. This means you can now import your customised, bundled products from Adobe Commerce 2 into Starshipit. You can view your bundled items on the [Customised Packing Slip](https://support.starshipit.com/hc/en-us/articles/360000026636-Configure-packing-slips). - **[Read how to enable it](https://starshipit.canny.io/changelog/magento-2-bundles)** ### Wrap-up And that’s a wrap! We told you it was a big update! Remember: Subscribe to our [Canny page](https://starshipit.canny.io/) to get our updates as we release them and keep an eye on our [YouTube channel](https://www.youtube.com/channel/UCJ5IAcyXC4K5bJLbtaBA0Aw) for helpful tips and in-depth walkthroughs. If you’d like to [chat with one of our shipping experts](https://starshipit.com/talk-to-our-experts.md) to learn more about any of these new features, we're only a phone call (or email) away. Happy shipping! ## Ready to start automating? ## https://starshipit.com/blog-content/product-update-june-2024 # Product update: June 2024 See what's new in Starshipit for June: Discover our new integrations, new ways to manage your orders and some handy updates for popular carriers. Canonical URL: https://starshipit.com/blog-content/product-update-june-2024 **Summary:**_ This Starshipit update highlights Introducing Starshipit for mobile, Integrate your own SMS accounts with Starshipit and Filter the orders grid by single SKU orders (UI 2.0) for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ Hey there! 👋 Welcome back to another Starshipit product update. As we head into the middle of the year, our team has been BUSY with new features and improvements to help you get the most out of Starshipit. We’ve got many carrier updates to share with you this month, new filter options for the orders grid and a new machine-learning transit times feature. Check out the video for a quick overview of the top new releases or read on for the full list of updates – plus a surprise! 🔵 Top tip! You can now subscribe to receive email notifications for new changelog entries, simply by clicking "Subscribe" at the top of our changelog. - [Subscribe to updates](https://info.starshipit.com/email-signup) - [See full changelog](https://starshipit.canny.io/changelog) ### **In this update** - Watch the video - What’s new in Starshipit - Starshipit for mobile - Pin your favourite carriers - Integrate your own SMS accounts - What’s new: Carriers - Allied Express - FedEx enhancements - What’s new: Integrations, platforms and apps - Chrome apps ### **Watch the product update video** Get a quick overview of the top new features in the June product update. ### **What's new in Starshipit** Discover all the new features in Starshipit for June. ### **Introducing Starshipit for mobile** Take your pick and pack on the go! For the first time ever, Starshipit is available for iOS and Android devices. This app is designed to make your pick and pack process faster and more efficient by giving you a digital pick list directly on your mobile device. Pick your orders, scan barcodes and print directly from your phone! - [Get the app](https://support.starshipit.com/hc/en-us/articles/9872594830351-Starshipit-Mobile-App-Pilot-guide) ### **Integrate your own SMS accounts with Starshipit** We're making a change to how we provide SMS services by allowing customers to integrate their own SMS accounts with Starshipit. This change will give you better SMS rates (around 50% cheaper) and you will gain access to built-in account top-up features like auto recharge and the same billing account across multiple SSI instances. You'll also get more visibility into your sending. Learn how to enable this in our guide linked below. - [Read more](https://support.starshipit.com/hc/en-us/articles/9866978709903-Integrate-Burst-SMS) ### **Filter the orders grid by single SKU orders (UI 2.0)** You can now filter the orders grid to only display orders containing a specific single SKU. This improvement will help you easily identify and manage single SKU orders, making them quicker to process when you need to focus on a specific product, or prioritising orders only containing a single SKU for more efficient fulfilment. **How to use the single SKU filter:** - In UI 2.0, navigate to the orders grid. - Click into the 'Filter orders' bar and find the 'Single SKU' section in the dropdown. - Click the SKU you wish to filter by and the orders grid will be updated to only display single SKU orders containing your selected SKU. - [Read more](https://starshipit.canny.io/changelog/filter-the-orders-grid-by-single-sku-orders) ### **Exclude options from filters (UI 2.0)** This feature allows you to refine your view of orders by excluding specific options, giving you more precise control over which orders you see in the grid. Exclusion filters are great for: - Hiding specific tags: Easily hide orders with certain tags (e.g., 'pre-order' or 'do not ship') from your Orders Grid for a cleaner and more focused view. - Prioritising international shipping: Exclude domestic orders to concentrate on processing and shipping international orders first. - Delegating SKUs: Remove orders containing specific SKUs that are managed by another team member, streamlining your workflow. - Weight based exclusions: Filter out orders of a certain weight to handle lightweight shipments more efficiently. - [Read more](https://starshipit.canny.io/changelog/exclude-options-from-filters-in-ui-20) ### **Pin your favourite products to the top of the carrier list (UI 2.0)** We've added the ability to favourite carrier products in UI 2.0! Favouriting a product will pin it to the top of the carrier list, making it easy to search for your most commonly used carrier products. To favourite a product in UI 2.0: - Open an order and scroll down to the Carrier section. - Find the product you wish to favourite and click the star icon. - The product will now be added to your favourites! Each time you open a new order, your favourite products will display at the top of the carriers section. - [Read more](https://starshipit.canny.io/changelog/pin-favourite-products-to-the-top-of-the-carrier-list-for-easy-reuse) ### **Returns now supported with plain labels** Enhance the use of your plain labels for both shipping and returns management. By providing these labels to your customers, you ensure their packages return to you safely and efficiently. Plain labels are a great option if you want to make it easier for your customers to return packages but aren't intending to pay for the returns yourself. Not using Plain Labels? [Get started with our guide](https://support.starshipit.com/hc/en-us/articles/204697995-How-to-use-plain-labels). - [Read more](https://support.starshipit.com/hc/en-us/articles/212423546-Returns-with-Starshipit) ### **New rule for cost-effective shipping** We’ve introduced a new rule to help you select the most cost-effective carrier. This rule allows you to choose the cheapest option between predefined carriers and services. Without this rule, selecting the cheapest carrier might default to standard post options, which aren't suitable in some circumstances. By specifying the carriers for comparison, you ensure that you're not only getting the best price but also meeting your delivery speed requirements. This rule ensures you always have access to the fastest and most affordable shipping options. - [Read more](https://starshipit.canny.io/changelog/refine-your-cheapest-carrier-selection-with-our-new-targeted-rule) ### **Optimising rules with item conditions** We've introduced two new rules to enhance your shipping process management based on item quantity: Total Item Quantity and Item Quantity. These rules provide you with greater flexibility and precision in managing how orders are processed. There’s a lot to explain, so check out our post to get the full breakdown. - [Read more](https://starshipit.canny.io/changelog/optimising-rules-with-item-conditions) ### **Add your logo to packing slips and plain labels** Looking to jazz up your packing slips and plain labels? You can now add your own branding! We’ve added the ability to add your logo to both packing slips and plain labels. - [Read more](https://starshipit.canny.io/changelog/add-your-logo-to-packing-slips-and-plain-labels) ### **Machine learning transit times (UI 2.0)** You can now view estimated delivery times for couriers directly in the Starshipit dashboard. We've harnessed the power of machine learning paired with our pool of historical delivery data to bring you estimated transit times based on where you're sending to and from! Currently supported carriers include: - Australia Post - CouriersPlease - Fastways (Aramex) - MyPost - Startrack - TNT - [Read more](https://starshipit.canny.io/changelog/get-an-eta-before-you-pick-who-to-ship-with) ### **Add and edit item details using the product catalogue** You can now search for, add and edit item details within the item grid and order details page, using items you've set up in the Product Catalogue. This enhancement simplifies the process of creating and editing orders, allowing you to quickly fill in item details by selecting them from the Product Catalogue. - [Read more](https://starshipit.canny.io/changelog/add-and-edit-item-details-using-the-product-catalogue) ### **Create users with limited child account access** We've improved user access controls to help you manage your brands and locations in a way that works for you. You can now specify which child accounts a user can access, as well as whether they can access the parent account. For instance, if you're shipping multiple brands under one parent account and the brand owner needs access to view their orders, you can grant access to only the relevant brand's child account, ensuring they see only what they need. - [Read more](https://support.starshipit.com/hc/en-us/articles/7630350591247-Add-users-to-your-Starshipit-account) ### **What’s new: Carriers** See what's new with our carrier partners, including Fed Ex, DHL, Post Haste and more. ### **Introducing Allied Express** We've been listening to your requests and we're happy to announce that Starshipit now has an integration with [Allied Express](https://starshipit.com/allied-express-shipping.md). Starshipit's Allied Express integration allows you to ship domestic shipments within Australia. To get set up with Allied Express follow the instructions in our support guide. - [Read more](https://support.starshipit.com/hc/en-us/articles/9511600289423-How-to-set-up-Allied-Express) ### **Enhancing your FedEx shipping experience** Starshipit has enhanced our integration with [FedEx](https://starshipit.com/fedex-shipping.md) to make your shipping process easier! We've added support for the following: - Adding your order number onto FedEx labels - Populating your item descriptions on commercial invoices with more information for International shipments. - Adding a declaration statement to your FedEx commercial invoice - Setting a default drop off type for your FedEx shipments - Adding sold to address details for your FedEx International Ground shipments - Adding support for Signature required, Authority to leave and Adult signature. - Adding support to enable Event Notifications - Allowing users to set a duties and taxes account number for their international shipments. - Support for creating a return from a FedEx outbound shipment. - [Read more](https://starshipit.canny.io/changelog/enhancing-your-fedex-shipping-experience) ### **Book a pickup with UPS** To further streamline your shipping workflow, we've added support for booking a pick up with [UPS](https://starshipit.com/ups-shipping-software.md). Booking a courier pickup with UPS in Starshipit is easy! - From the Printed or Shipped tab select your UPS shipments. - Select 'Book Pickup'. - Fill in the pickup time, date and pickup details. - Confirm your booking by clicking 'Book Pickup’. - [Read more](https://support.starshipit.com/hc/en-us/articles/360000133996-Book-a-courier-pickup) ### **Support for Aramex Priority Service** We've introduced support for [Aramex](https://starshipit.com/aramex-shipping.md) Priority Shipping, which offers your packages a fast-track service, ensuring quicker delivery times. Note: This is available exclusively in Australia and on the MyFastway API. - [Read more](https://starshipit.canny.io/changelog/aramex-priority-service) ### **Ship dangerous goods with StarTrack** Starshipit now supports dangerous goods with [StarTrack](https://starshipit.com/startrack-shipping.md). You can add and manage dangerous goods in your StarTrack courier settings, ensuring compliance with StarTrack Dangerous Goods (DG) Policy. - [Read more](https://starshipit.canny.io/changelog/ship-dangerous-goods-with-startrack) ### **Insurance cover for Team Global Express** Protect your [Team Global Express](https://starshipit.com/tge-team-global-express-shipping.md) shipments with insurance cover! Starshipit now supports adding insurance cover for Team Global Express (Toll IPEC and Toll Priority) shipments up to $5,000. For adding insurance cover over $5,000 please reach out to your Team Global Express account manager. - [Read more](https://starshipit.canny.io/changelog/protect-your-team-global-express-shipments-with-insurance-cover) ### **Live rates at checkout for USPS** Configure live rates at checkout so your customers can see real-time shipping rates from [USPS](https://starshipit.com/usps.md) before they complete their order. - [Read more](https://support.starshipit.com/hc/en-us/articles/360000973695-About-live-rates-at-checkout) ### **What’s new: Integrations, platforms and apps** ### Streamline your shipping with Starshipit Chrome apps Boost your shipping efficiency and avoid jumping between screens with Starshipit's Chrome apps. Track orders instantly with our Order Tracker and integrate powerful shipping features directly into popular platforms like Shopify with the Starshipit Sidekick. - **Starshipit Sidekick –** Gain access to Starshipit functionality like label printing from Cin7 Omni, Shopify, WooCommerce and Magento2. - **Starshipit Order Tracker – **Use our order tracker Chrome extension to lookup Starshipit tracking information from any web page. - [Read more](https://starshipit.com/chrome-apps.md) ### **Wrap up** And that wraps up our June 2024 product update. Keep an eye on [our changelog](https://starshipit.canny.io/changelog) to get notified of all new releases, and happy shipping! ## https://starshipit.com/blog-content/product-update-june-2026 # Starshipit product update: 2026 so far See what's new in Starshipit, including Starshipit WMS, global Landed Cost, 13 new integrations and Dark Mode. Canonical URL: https://starshipit.com/blog-content/product-update-june-2026 **Summary:**_ Discover the latest Starshipit product updates, including Starshipit WMS, global Landed Cost, 13 new integrations and Dark Mode. These new features help you simplify warehouse management, protect margins on international orders and improve fulfilment across multiple locations._ Running an eCommerce business never stays simple for long. One month you’re expanding into a new market. The next you’re juggling inventory across multiple warehouses, adding new delivery partners or trying to speed up fulfilment before your next sales event. **We’ve been working on a few things to help make that easier.** This month’s updates are all about giving you more visibility, reducing manual work and making it easier to manage fulfilment as your business grows. Here's what’s new: - **Landed Cost is now globally available**, helping protect your margins on international orders - **Starshipit WMS is here**, bringing inventory, warehouse operations and shipping together - **13 new courier and platform integrations** - **Dark Mode** and a refreshed interface Let’s jump in. ### Landed Cost is now available globally **Big news for retailers selling internationally: ****[Landed Cost](https://starshipit.com/duties-and-taxes.md)**** is now available globally in Starshipit.** You can now calculate and collect duties and taxes at checkout, giving you and your customers more certainty before an international order is placed. That means clearer cost visibility, stronger margin protection and accurate customs fees, without the manual work of keeping up with changing customs requirements With Landed Cost, you can: - **Protect profitability on international orders**Calculate and collect duties and taxes upfront to reduce unexpected costs and protect profitability on cross-border orders. - **Get guaranteed landed cost accuracy**If duties or taxes come in higher than the checkout quote, Starshipit covers the difference. That means no unexpected costs and less margin risk. - **Simplify customs compliance**Stay on top of changing customs requirements with automated duty and tax calculations and collection. - **Give customers cost certainty**Display the full landed cost at checkout so customers know exactly what they’ll pay before they buy. - **Sell internationally with confidence**Expand into new markets with clearer costs, fewer manual steps and more control over your margins. - [Discover Landed Cost](https://starshipit.com/landed-cost.md) ### In case you missed it, Starshipit WMS is here **If your warehouse relies on multiple systems to get orders out the door, you’re not alone.** It’s common to manage inventory in one platform, picking in another and shipping somewhere else. The problem is every extra system adds more admin, more switching between screens and more opportunities for mistakes. **[Starshipit WMS](https://starshipit.com/warehouse-management.md)**** was built to change that.** From receiving stock through to dispatch, you can manage your warehouse and shipping workflows from the same platform. With Starshipit WMS, you can: - **Improve stock accuracy** See inventory and warehouse activity in real time, so your team knows what’s in stock, where it is and what’s ready to move. - **Fulfil more orders with less manual work** Manage receiving, picking, packing and dispatch in one workflow, helping your warehouse team move faster with fewer manual steps. - **Connect warehouse operations with shipping** Bring inventory, warehouse workflows and shipping into one platform, helping orders move smoothly from receiving through to dispatch with fewer sync errors and less human error. Whether you’ve outgrown spreadsheets or you’re looking for a simpler warehouse solution, Starshipit WMS helps make day-to-day fulfilment easier. - [Learn more about Starshipit WMS](https://starshipit.com/warehouse-management.md) ### 13 new courier and platform integrations **We've added 13 new courier and platform integrations to Starshipit.** Whether you're adding a new delivery partner, selling in a new market or connecting another sales channel, it's now even easier to connect the tools you use every day. Take a look, you might just find your next delivery or commerce partner. ### Courier & delivery partners ### eCommerce & retail platforms ### Making Starshipit easier to use **We’ve refreshed the Starshipit UI to make everyday tasks feel cleaner, faster and easier to navigate.** Dark Mode is now available too, giving you a more comfortable way to work through busy order queues, late nights and everything in between. ### That's it for now These updates have one thing in common: helping you simplify fulfilment as you grow. From international duties and taxes to warehouse workflows, multi-location fulfilment and new delivery partners, we’re here to help you save time, reduce manual work and stay in control. ## Want to see what else is new? ## https://starshipit.com/blog-content/product-update-november-2025 # Product update: November 2025 See what's new in Starshipit for November: Discover our new integrations, new ways to manage your shipping and some handy updates for popular carriers. Canonical URL: https://starshipit.com/blog-content/product-update-november-2025 **Summary:**_ This Starshipit update highlights Add HTS Codes and cost prices for U.S. shipments, Define zones once, use them everywhere and Easily attach and manage order documents for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ Right now, the **shipping and fulfilment industry is navigating some big shifts**. Global demand continues to grow, **customer expectations for fast and flexible delivery are higher than ever,** and many businesses are facing **rising costs across carriers and operations.** It can feel like you’re constantly under pressure to deliver more with less. That’s why **every update to Starshipit is designed to give you back time and control. **Whether it’s optimising the flow of orders through your warehouse, giving customers a smoother checkout, or simply helping you manage costs more effectively, **our goal is to simplify the complexity so you can focus on growth.** This month’s updates are focused on helping you fine-tune the details that matter most: - Add HTS Codes to cost price to streamline U.S. shipments - Define shipping zones once and reuse them across Starshipit - Easily attach and manage documents directly from each order - Improved order view: Find what you need, faster - [Create customised packing slips without starting from scratch](https://starshipit.com/personalise-packing-slips.md) Each of these improvements is built to **reduce friction, cut out manual work, and give your team the confidence to move faster **in a challenging environment. Let’s take a closer look. ### Add HTS Codes and cost prices for U.S. shipments With all the **ongoing changes to U.S. import regulations**, retailers are being hit with a mix of new and sometimes confusing requirements. To help make things simpler, we’ve added **two new fields** to your Product Catalogue – **[HTS Codes and Cost Prices](https://support.starshipit.com/hc/articles/6817931777807-Product-Catalogue)** – to support you in staying compliant and keeping shipments moving smoothly. **HTS (Harmonized Tariff Schedule) codes** are the U.S. equivalent of HS Codes, used to **classify goods and calculate duties.** While **not mandatory for all carriers,** adding them can help **prevent delays or issues at the border** by ensuring your products are classified correctly (important to flag, not mandatory). **Starshipit will automatically apply your HTS Codes to all U.S. shipments.** **Here’s what’s new:** - **HTS Code support:** HTS (Harmonized Tariff Schedule) codes are the U.S. version of HS Codes, used to classify goods and calculate duties. When you add an HTS Code to a product, Starshipit automatically applies it for all U.S. shipments. - **Cost Price field:** When enabled, Starshipit can use the product’s base Cost Price as the declared customs value when shipping to the U.S. - **Built-in accuracy:** With these fields in place, you’ll meet customs requirements automatically while keeping your pricing data consistent and compliant across all shipments. This update **helps simplify U.S. fulfilment**, stay compliant, and avoid unexpected delays at customs, without extra manual work. ## Coming soon: Landed cost solution Our full** Landed Cost solution** is currently in pre-release and will be available to all users soon. It’s designed to give you **complete control over duties, taxes, **and** cross-border compliance**. Here’s what you’ll be able to do: - **Show duties and taxes at checkout** so there are no surprises for your customers. - **Collect payments upfront** to avoid delays and reduce abandoned deliveries. - **Starshipit handles customs** – we’ll generate the paperwork and make sure everything’s compliant. - **And if duties or taxes are higher than quoted?** We’ll cover the difference. This is the first step in making international shipping to the U.S. **more predictable, transparent, **and **cost-effective.** Want early access or product updates? [Register your interest](https://starshipit.com/shipping-to-the-us.md) so we can keep you in the loop. ### Define zones once, use them everywhere Managing **shipping rules by location** has always been tricky. Until now, if you wanted to apply a courier option to Australia (or any specific region), you had to **manually enter the same list of postcodes** across multiple areas of Starshipit. That meant copying and pasting lists, repeating work, and inevitably introducing errors. With [Shipping Zones](https://support.starshipit.com/hc/articles/13623440959119-Setting-up-reusable-Shipping-Zones), you only need to **define your locations once.** Create a zone in Settings by **grouping together postcodes, states, or entire countries**, then reference that zone anywhere you need it – from checkout rate rules, to import rules, to margins in app. **Here’s why it makes a difference:** - **Less duplication: **Stop copying and pasting the same postcode lists across different rules. - **Faster setup:** Define a zone once and apply it wherever you need it. - **More flexibility:** Go beyond static lists with rules like “all postcodes starting with 30.” - **Fewer errors:** Centralised zones mean consistent, reliable logic every time. > _“This is about taking something that used to be repetitive and error-prone, and making it _**_simple and reusable._**_ Zones give retailers confidence__** **__that their location-based logic will work consistently across the entire platform.”_ – **Ron Bansal, Product Manager** ### Easily attach and manage order documents Keeping track of shipping paperwork just got a whole lot easier. With the **new and improved** [Documents Manager](https://support.starshipit.com/hc/articles/4407149410703-How-to-add-additional-shipping-documentation-to-orders-Document-Manager), you can now **upload and manage order documents directly from the order details page**, giving you complete visibility and control before printing. **Here’s what’s changed:** - **Attach before printing:** Upload and review documents manually right from the order details page. See every file attached, whether added manually or via automation rules, and easily download, replace, or remove them before printing. - **Automatic inclusion:** When you print, any attached documents are automatically bundled with the shipment and sent to the courier (if supported). - **Attach non-courier documents:** Add internal reference files like photos of packed goods, inspection checklists, or quality control forms. These stay linked to the order for future reference without being sent to the courier. This update gives you **greater flexibility and transparency** when managing shipment documentation. You can now **review and control every file** directly from the order, making it easier to stay organised and ensure** the right paperwork travels with every parcel.** ### Find the orders you need, faster Views are how you power your workspace, and in** UI 2.0**, we’ve cleaned them up to** help you work faster and stay organised.** If you’re new to [Views](https://support.starshipit.com/hc/articles/8252689711887-Set-up-the-Starshipit-dashboard-to-suit-your-workflow-UI-2-0), we’ve **added five of the most popular ones used by retailers** like you, so you can hit the ground running. And if you’ve built up a long list, you can now** favourite up to three for one-click access**, and use the new search bar to jump straight to what you need. **What’s new in UI 2.0:** - **Favouriting:** You can now pin up to three Views to the top of your list for quick access. - **Search bar:** Find any saved View instantly without scrolling. - **Five smart defaults:** We’ve added common filters to get you started, including: - **Valid address:** Only see orders with verified addresses. - **Domestic orders:** Focus on local shipments. - **International orders:** Isolate cross-border orders. - **Packed orders:** See orders validated with packing. - **Packing slip printed:** Check orders where the slip has been printed. These updates make views **faster, smarter, and easier to navigate** – especially if you rely on them daily to keep your workflow organised. > _“For retailers with complex operations, __**views are essential**__. These improvements are about reducing clicks and making sure the right information is always at your fingertips.”_ **– Shauni Drought, UX Designer** ### A fresh way to personalise packing slips Do your packing slips need a refresh? With our new [Packing Slip Template Library](https://support.starshipit.com/hc/articles/13382030529935-Packing-Slip-Template-Library), you can **skip the guesswork **and jump straight into **customising a professional layout **that works for you. Whether you're looking for a streamlined** picker-friendly format** or an **invoice‑style design**, we've got you covered. ** Here’s what’s new:** - **Ready-made templates** – Choose from three downloadable A4 portrait options: - **Basic Packing Slip:** includes logo, barcode, address, order date, item image, description, quantity, and notes. - **Pick and Pack Slip:** adds fields for bin location, “Packed” checkboxes, “Packed by” signatures, and shipping method. - **Invoice‑Style Slip:** displays item prices, totals, and full order details. - **Easy setup** – Download a template, upload it in Settings → Packing Slips using the Template Editor, then save and preview with real data. - **Flexible customisation** – Use the built-in editor to swap parameters, delete columns, or add new fields. You can fully tailor templates to match your branding and workflow. - **DIY friendly** – Want to create your own? Build a template in Excel or Google Sheets and upload it using the same editor. > _“Our packing slip templates give busy teams a _**_big head start._**_ Just choose a layout that fits your process and tweak it as much or as little as you need.”_ **– Shauni Drought, Product Designer** Every one of these updates is about helping you **work smarter, not harder** – from **simplifying compliance for U.S. shipments** to **personalising the final touches that reach your customers**. Together, they’ll make** shipping faster, clearer, and more flexible, **so your team can focus on what really matters: getting orders out accurately and on time this **peak season!** ## Want to see what else is new? ## https://starshipit.com/blog-content/product-update-october-2023 # Product update: October 2023 Discover what's new in Starshipit, including exclusive new features for UI 2.0, a better tracking experience for mobile users and more. Canonical URL: https://starshipit.com/blog-content/product-update-october-2023 **Summary:**_ This Starshipit update highlights Check out the highlights (Video), We’ve added new features – but you may be missing them and Save $ on shipping costs with suggested merges (UI 2.0 exclusive) for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ ### Starshipit October updates Welcome to the October product update. We’re just about to head into the busiest time of the year, so now is the perfect opportunity to ensure your shipping setup is in top shape. In this update, we’ll cover new platform and carrier updates, helpful new shortcuts and tweaks, entirely new features, and so much more. This update is a big one, so grab a coffee or tea and and start reading! Here’s everything that’s new in Starshipit. 🔵 Do you have a team member who may be interested in what’s new in Starshipit? **Send them this update**! ### In this update - Watch the highlights video - Are you missing new Starshipit features? - What’s new in Starshipit - What’s new: Carriers - What’s new: Integrations, platforms and apps ### Check out the highlights (Video) ### We’ve added new features – but you may be missing them If you’re still using the classic UI, you may be missing out on new features. [UI 2.0](https://starshipit.com/blog-content/ui-20-a-new-look-for-the-starshipit-app.md) is the best way to experience Starshipit, and it’s where you’ll find a host of new capabilities including the ability to rearrange the orders grid, add optional fields and more. Check out some of the features exclusive to UI 2.0 below, and try UI 2.0 for yourself by clicking now: - [Enable UI 2.0](https://app2.starshipit.com/orders/) ### Save $ on shipping costs with suggested merges (UI 2.0 exclusive) Do you frequently ship to businesses, transfer stock between stores or offer enticing upsells to customers post-checkout, resulting in multiple orders? **Combining orders headed to the same destination not only reduces shipping costs but also streamlines packing. **Suggested merges is our way of making this super easy for you! **Pro tip:** Use the savings to upgrade your customers' shipping to express service or offer them a coupon for their next order to boost customer loyalty and delight. - [View the update](https://starshipit.canny.io/changelog/save-on-shipping-costs-with-suggested-merges) ### Add important information to your orders with notes (UI 2.0 exclusive) You can now add order notes which are displayed on the order details screen. They're a useful tool for adding additional information to an order, communication with team members and **ensuring important notes aren’t forgotten.** Order notes are internal only and are not shared with the customer. Notes cannot be edited once the label has been printed. - [View the update](https://starshipit.canny.io/changelog/add-additional-information-to-an-order-with-notes) ### Save time with new dashboard shortcuts (UI 2.0 exclusive) We’ve added a number of shortcuts to UI 2.0 to help you speed up your fulfilment. **You can now select multiple orders using Shift + Click!** To select multiple orders: Click the first order, hold the Shift key and click the last order. All orders in between will be selected. You can also move between modals much more quickly. When viewing a modal in the Orders grid in UI 2.0, press the ESC key to close the modal, or you can press the ENTER/RETURN key to Save and close the modal. - [View the update](https://starshipit.canny.io/changelog/shiftclick-to-select-multiple-orders) ### View a single pre-defined packaging option or multiple with views (UI 2.0 exclusive) You can now switch between two different views for the Packaging section in Order details. The multi-package view displays all pre-defined packaging options. While the single package view displays one packaging option which can be changed via the dropdown. By default, you will see the multi-package view. To change to the single package view, select 'Single package' from the 'View' dropdown located at the bottom right of the Packaging section in the Order details page. Your selection will be remembered, so you only need to select it once. - [View the update](https://starshipit.canny.io/changelog/view-a-single-pre-defined-packaging-option-or-multiple-with-views) ### New optional columns for the orders grid We’re continuing to add new optional columns to the orders grid to give you more information about your orders at a glance, saving you from having to open each order individually. **You can now add a bin location column** (great to help you speed up your picking and packing process) and the ability to see tracking numbers and open tracking links (when available) in the orders grid. - [View the update](https://starshipit.canny.io/changelog/see-more-information-from-the-orders-grid) ### What’s new in Starshipit We’ve been busy over the past couple of months making sure Starshipit is ready to support you during peak season. Take a look at some of the new capabilities we’ve added. ### Returns Portal: Disable the drop-off location as a return method option You can now disable the "Drop-off Location" as one of the return method options. This feature is especially beneficial for those who prefer customers to ship the product instead of selecting a drop-off location. To disable this option, please follow these steps: - Navigate to **Settings** > **Returns**. - Select the **Settings** tab. - Scroll down to the '**Return Method**' section. - Select '**Disable Drop-off Location**' checkbox. - Click '**Save**' to confirm your changes. - [View the update](https://starshipit.canny.io/changelog/returns-portal-disabling-the-drop-off-location-as-a-return-method-option) ### Improved tracking experience for mobile users We've improved the new tracking page template to make it more mobile-friendly. Whether customers are viewing your tracking page on desktop or mobile, they'll get the same great experience. - [View the update](https://starshipit.canny.io/changelog/improved-tracking-experience-for-mobile-users) ### Sort carrier options by carrier name, product code, or rate You can now sort your list of carrier options by carrier name, product code, or rate. The rate column can be sorted by cost. - Click the '**RATE**' column header once to sort by lowest to highest - Click again to reverse the sorting (highest to lowest) - Click a third time to remove the sorting The carrier name and product code columns can be sorted by alphabetical order. - Click the column header (e.g. '**CARRIER**' or '**PRODUCT**') once to sort the column A - Z - Click again to reverse the sorting (Z - A) - Click a third time to remove the sorting Your column selection will be remembered and the carrier section will be sorted by this column for all orders. - [View the update](https://starshipit.canny.io/changelog/sort-carrier-options-by-carrier-name-product-code-or-rate) ### Get a bird's eye view of your child account network Starshipit's new Order status by child account chart gives you visibility of the orders across your child account network – directly from the Shipping summary dashboard. - **Order status at a glance:** No more manual checks! Effortlessly view order status across child accounts, making network management a breeze. - **Efficiency unleashed: **Identify stores which are falling behind and re-organise your orders to improve processing time. This chart gives you the ability to **filter your orders by unshipped, printed and shipped across multi-location, 3PL and full access child accounts**. You don't need to do anything to get started! Just navigate to Analytics > Shipping Summary to view the Order status by child account chart. We've also added a refresh button so you can be up to date on any recent changes. - [View the update](https://starshipit.canny.io/changelog/child-account-order-status-at-a-glance) ### Autoprint with the Desktop App Configure your computer to streamline label printing upon their arrival, enhancing efficiency and preventing bottlenecks in your workflow. - Download and install the [Print App](https://support.starshipit.com/hc/en-us/articles/360000693156-Set-up-Print-Application). - From the toolbar in the Print App, select **Tools** > **Auto Print**. - Tick **Enable auto print of any unshipped orders**. - Configure how often you'd like Starshipit to scan and print new orders. - Choose whether you'd like to save the label PDF to your computer (and the location) or have the label print automatically to your label printer. - Now, each time an order imports to your account, it will be printed automatically. Note: This feature is currently only supported in Windows. If using a Mac, [consider using Zapier](https://zapier.com/shared/3281a3ffb2f7d491781d720cf112fdf924826904). - [View the update](https://starshipit.canny.io/changelog/autoprint-with-the-desktop-app) ### Invite users to your Starshipit account User accounts enables you to invite users to your Starshipit account and assign them specific permissions, allowing you to streamline your shipping operations across your team and maintain data security. - [View the update](https://starshipit.canny.io/changelog/invite-users-manage-access) ### What’s new: Carriers From GoGreenPlus support with DHL Express to duties and taxes with FedEx, read on to explore the latest carrier updates in Starshipit. ### Reduce your carbon emissions with DHL Express GoGreen Plus Starshipit now supports [GoGreen Plus](https://www.dhl.com/global-en/home/press/press-archive/2023/dhl-express-launches-gogreen-plus.html) with [DHL Express](https://starshipit.com/dhl-express.md). GoGreen Plus is a service that allows you to reduce your carbon emissions for DHL Express shipments by using Sustainable Aviation Fuel. This enhancement gives you the flexibility to **apply the GoGreen Plus feature to your shipments**, on a per-shipment basis or by applying it to all orders. - [View the update](https://starshipit.canny.io/changelog/reduce-your-carbon-emissions-with-dhl-express-gogreen-plus) ### Support for Brazil State ID and NFe Key with DHL Express Shipping to and from Brazil just got easier. Starshipit now supports sending a Brazil State Tax ID and NFe Key for Brazil shipments with DHL Express. ### Team Global Express/MyToll: Require a signature and Authority to leave You can now enhance the security of your MyToll deliveries by requesting a recipient's signature upon arrival. This information will be transmitted to MyToll, prompting their delivery drivers to request a signature. We've also added support for Authority to leave. - [View the update](https://starshipit.canny.io/changelog/mytoll-require-a-signature) ### Elevate your delivery experience with Uber Direct integration enhancements We’ve introduced a series of enhancements for Uber Direct. Our latest updates include support for customisable deliverable and undeliverable actions, complete with signature required and picture-on-delivery functionality. We’ve also streamlined the process with an intuitive pickup schedule, enabling you to effortlessly schedule your pickup windows. - [View the update](https://starshipit.canny.io/changelog/fedex-duties-and-taxes) ### What’s new: Integrations, platforms and apps ### Automate shipping event notifications in Klaviyo Our integration with Klaviyo enables you to power up your shipping emails. Instead of dealing with “**Where’s my order**” queries, create and send personalised emails from Klaviyo using shipping status events automatically synced from Starshipit. That way, your customers will always know where their package is. - [View the update](https://starshipit.canny.io/changelog/automate-shipping-event-notifications-in-klaviyo) ### See you next time – and good luck! And that’s it for the October product update. Remember: If you want to stay up to date with every new feature announcement as they happen, check out our Canny changelog. **This is also the best place to give us feedback on features, and to make requests!** For guidance, tips and tricks, we've also got our [knowledge base](https://support.starshipit.com/hc/en-us) and [YouTube channel](https://www.youtube.com/channel/UCJ5IAcyXC4K5bJLbtaBA0Aw) which are packed with helpful content. Until next time, happy shipping from all of us here at Starshipit – and **good luck for peak season**! ## Ready to start automating? ## https://starshipit.com/blog-content/product-update-october-2024 # Product update: October 2024 See what's new in Starshipit for October: Discover our new integrations, new ways to manage your shipping and some handy updates for popular carriers. Canonical URL: https://starshipit.com/blog-content/product-update-october-2024 **Summary:**_ This Starshipit update highlights Packing Validation (Classic UI) and Improved shipping analytics (Classic UI) for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ ### Starshipit October updates Hey there! 👋 Welcome back to another Starshipit product update. We’re getting into the thick of it with peak season, so this month our team has been hard at work optimising the features you depend on day in and day out. Of course, we’ve also got a number of new features that are sure to simplify your workflow during the busy season (and beyond), like improved analytics for the Classic UI, the ability to customise rates and more. Check out the video for a quick overview of the top new releases or read on for the full list of updates! 🔵 Top tip! You can now subscribe to receive email notifications for new changelog entries, simply by clicking "Subscribe" at the top of our changelog. - [Subscribe to updates](https://info.starshipit.com/email-signup) - [See full changelog](https://starshipit.canny.io/changelog) ### **In this update** Discover these new features and more: - Watch the video - What’s new in Starshipit - New Classic UI features - Images on packing slips and packing summaries - Customise rates - New reports - What’s new: Carriers - Expanded dangerous goods support for CouriersPlease and TNT - What’s new: Integrations, platforms and apps - Peoplevox updates ### **Watch the product update video** Get a quick overview of the top new features in the October product update. ### **What's new in Starshipit** Discover all the new features in Starshipit for October. ### **Packing Validation (Classic UI)** Packing Validation is now available in Classic UI! This feature enables you to verify that all items in an order are correctly packed before dispatch. This tool provides real-time feedback, instantly notifying you of any discrepancies or missing items so you can address issues before orders are sent out. This ensures accurate shipments and helps you reduce errors. ##### Why use Packing Validation? - **Reduce packing errors: **Save money by reducing incorrect orders, which means fewer costly replacements or reshipments. - **Fewer customer service enquiries:** Fewer mistakes lead to fewer customer queries, freeing up your support team. - **Cut down on returns:** Accurate packing means fewer returns, reducing handling costs and streamlining your operations. - **Create happier customers:** By delivering the right products the first time, you'll boost customer satisfaction and retention. ### **Improved shipping analytics (Classic UI)** Analytics is now available in the Classic UI, bringing powerful insights and tracking capabilities directly into Starshipit. ##### Why use shipping analytics? With shipping analytics, you can analyse multiple shipping metrics to improve your delivery experience and make data-driven decisions. For example, view real-life shipping performance data from your business to learn if carriers are meeting key shipping delivery KPIs. ##### Updates for Classic UI include - Improvements to the Dashboard (now called 'Shipping Summary') and a new dashboard called 'Shipping Performance'. - Reports has been moved under 'Analytics' in the navigation. ### **Images on packing slips and packing summaries** Starshipit now supports displaying product images on packing slips and packing summaries for orders imported from Shopify, WooCommerce and eBay. If your products on Shopify, WooCommerce or eBay have images, Starshipit will automatically import and store them in your account. You can then set up your packing slips and packing summaries to display the item images. Simple! - [Read the guide](https://support.starshipit.com/hc/en-us/articles/10764333384719-Images-on-Packing-Slips-and-Packing-Summaries) ### **Customise your rates and carrier services** You can now fully customise your rates and carrier services directly within Starshipit. Unlike live rates at checkout, these changes will be visible in your orders within your Starshipit dashboard. This feature is ideal for those who want to: - Change carrier service display names - Add margins to your rates in the app, including margins that reflect carrier surcharges - Apply margins across child accounts - Hide specific carrier services For more details and setup instructions, check out our support guide. - [Read the guide](https://support.starshipit.com/hc/en-us/articles/10633684708239-Customise-Rates) ### **Own sender number for SMS** You can now send SMS messages from your company name, instead of a random number. This is a great way to ensure a consistent brand experience right through the post-purchase stage. - [Read more](https://feedback.starshipit.com/changelog/use-your-own-sender-number-for-sms) ### **Improve your email deliverability with DKIM** We’ve added a new feature to help improve your email deliverability using DomainKeys Identified Mail (DKIM). ##### What does it do? DKIM ensures your emails are authenticated, proving to recipients’ email providers that your domain is legitimate, reducing the chance of your emails ending up in spam folders. - [Learn more](https://feedback.starshipit.com/changelog/dkim-setup-for-improved-email-deliverability) ### **Filter orders by tags (Classic UI)** You can now filter unshipped orders by tags in the Classic UI, making it even easier to manage and prioritise your workflow. Whether you’re organising orders by attributes such as 'High Priority', 'Gift Order', or 'International Shipping', this feature allows you to further customise your view based on your needs. **Tip: **Use tags to add custom labels to your orders, making it easier to identify important details about different orders at a glance in the orders grid. Tags help you streamline your fulfilment process by easily communicating instructions to your fulfilment team. ### **Machine-learning estimate transit times: 8 new carriers added** We've expanded our carrier coverage for estimated transit times using machine learning. We’ve now got support for 8 additional carriers! Here's a quick recap: We use our pool of historical delivery data to provide estimated transit times for shipments based on where you're sending to and from, making it even easier for you to plan your deliveries with confidence. ##### Current list of supported Carriers - Australia Post - CouriersPlease - Fastways (Aramex) - MyPost - Startrack - TNT - ⭐ New: NZ Post domestic - ⭐ New: Toll IPEC - ⭐ New: Toll Priority - ⭐ New: NZ Couriers - ⭐ New: Direct Freight - ⭐ New: Post Haste - ⭐ New: Castle Parcels To see estimated transit times, open an order and check the ETA column under the Carrier section. - [Learn more](https://feedback.starshipit.com/changelog/expanded-estimated-transit-times-8-more-carriers-added) ### **New reports** We’re pleased to introduce two new reports: the Shipping Price Report and the Delivery Performance Report. These reports include prebuilt pivot tables and charts based on user feedback, making performance analysis much easier and more efficient for users. - [Learn more](https://support.starshipit.com/hc/en-us/articles/360000383635-Generating-reports) ### **What’s new: Carriers** See what's new with our carrier partners, including CouriersPlease and TNT. ### Ship dangerous goods with CouriersPlease We've streamlined the process for shipping dangerous goods with CouriersPlease. Just add the 'CPL-DGS' tag to your orders, and we'll ensure your shipment is correctly marked as containing dangerous goods. For full details, take a look at our support guide. - [Learn more](https://support.starshipit.com/hc/en-us/articles/10309858950031-CouriersPlease-Dangerous-Goods) ### Ship dangerous goods with TNT We’ve made it easier than ever to ship dangerous goods with TNT. Simply apply the new 'TNT-DGS' tag to your TNT orders, and we’ll automatically flag your shipment as containing dangerous goods. For more details, check out our support guide. - [Learn more](https://support.starshipit.com/hc/en-us/articles/10309586112655-TNT-Dangerous-Goods) ### **What’s new: Integrations, platforms and apps** See what's new with our integration and platform partners. ### Updates for Peoplevox We’ve made some changes to our Peoplevox integration, adding new features to streamline your workflow: ##### Multi-package orders You can now consolidate multiple packages into a single shipment, instead of creating separate consignments for each package in a multi-package order. Simply enable the "Consolidate multi-packages into one shipment" setting, and we’ll generate a single label once the entire order is dispatched. ##### Product Catalogue support We’ve added support for the Peoplevox product catalogue. This allows you to override fields like price or fill in missing attributes (e.g., material, mid code). The catalogue matches SKUs in your order and automatically updates any missing or incorrect details before printing. ##### Carrier service writeback When you change the carrier service in Starshipit, this change will now automatically reflect in Peoplevox, helping you avoid conflicts with platforms like Adobe Commerce and Shopify. To enable this, turn on the "Write back service type to Peoplevox" setting. ##### Company name import Need to import the company name from Peoplevox? You can now do this easily with our new feature. ### **Wrap up** And that wraps up our October 2024 product update. Keep an eye on [our changelog](https://starshipit.canny.io/changelog) to get notified of all new releases, good luck for peak season – and happy shipping! ## https://starshipit.com/blog-content/product-update-october-2026 # Starshipit Product Update: What’s new this quarter See what’s new in Starshipit this quarter, including a faster, cleaner interface, Quotes, the latest from WMS, and SOC 2 Type 1 compliance. Canonical URL: https://starshipit.com/blog-content/product-update-october-2026 **Summary:**_ Meet the new Starshipit UI, with faster workflows, a workspace you can make your own and a way to quote shipping before an order exists. Barry, Starshipit’s AI assistant, can now guide you around the platform and help get things set up. Starshipit WMS adds 10 new integrations, more automation and 16 new reports. We’ve also achieved SOC 2 Type 1._ **Slow shipping and fulfilment workflows cost more than time.** Every extra click, manual check and screen switch can lead to delayed orders, avoidable mistakes and more pressure on your team. With peak around the corner, we’ve focused this quarter on making Starshipit faster, cleaner and easier to move through, so your team has more control when order volumes rise. That means a faster Starshipit experience, more help from Barry to find your way around and get things set up, and a simpler way to quote shipping before an order exists. There’s a stack of WMS upgrades, too. Here’s what’s new: - **New UI 2.5:** A faster, cleaner Starshipit interface that’s easier to make your own. - **Barry, Starshipit’s AI assistant, can do more:** Find your way around and get help setting things up. - **Quotes tool:** check shipping costs before an order exists - **New in Starshipit WMS:** 10 new integrations, more automation and 16 warehouse reports - **SOC 2 Type 1:** independent assurance for the platform you rely on Let’s get into it. ### Meet the new Starshipit UI: faster, cleaner and easier to use Shipping gets easier when you can find what you need and get on with the next order. **That’s why we’ve given the Starshipit interface an upgrade to UI 2.5**, making it faster, more responsive and easier to shape around the way your team works. Want to see what’s changed? In the first episode of **Behind the Build**, our new video series, Alex, our Lead Product Manager, walks you through UI 2.5 and shows how the updates make everyday shipping work easier. UI 2.5 also brings across more of the features customers have missed from Classic. If you were using UI 2.0, you’ve already been moved to UI 2.5. ### Still using Classic? Switch to the new UI You won’t be switched automatically. UI 2.5 keeps familiar shipping workflows, brings across features you’ve missed from Classic and makes everyday tasks faster and easier. To switch: 1. [Log in to Starshipit](https://app.starshipit.com/Account/MemberLogin.aspx), then go to **Settings > Interface**. 1. Set **UI version** to **New UI** and **New UI version** to **UI 2.5 (recommended)**. 1. Click **Save**. ### What’s new in UI 2.5? You can now tailor what you see and how you work: - **Set the scene:** Choose light or dark mode and adjust your zoom. - **Clear the clutter:** Hide menu items you don’t use and choose which saved view opens by default in the Orders Grid. - **Work at your pace:** View up to 500 orders per page and manage the optional Enter-to-print shortcut from **Settings > Interface**. ### Find what you need and get through orders faster We’ve made everyday order work easier to move through, with the details you need closer to hand. **Carriers and rates** now sit higher on the Order details page, so you can check them with less scrolling. You can **collapse Items and Packages** when you need a clearer view, see the order ID in your browser tab when you’re working across multiple orders, and **correct an invalid address directly from the order**. Looking for a courier, integration or report type? You can **search the list** instead of scrolling through it. Less hunting around, fewer clicks and more time getting orders out the door. ### Barry, Starshipit’s AI assistant, has a few new tricks If you’ve used Barry before, you’ll know he can answer questions about how Starshipit works. If you haven’t, think of him as a handy **product expert** to ask while you’re getting things done. Barry’s had an upgrade. He can now point you to the right place in Starshipit and use tools to help get things set up. So if you’re setting up checkout rates or trying to find a field in Product Catalogue, tell Barry what you’re looking for. He can help you find your way and get on with the task. To try him out, [log in to Starshipit](https://app.starshipit.com/Account/MemberLogin.aspx?_gl=1*19nh5f2*_gcl_aw*R0NMLjE3ODU5ODExOTUuQ2p3S0NBand2c3ZUQmhCYUVpd0FtZi0zbmdBRk90Q1pyNHVTMGplTjgzak0xVU5pUjMyOUp3UGc4TUZfZHNhOXg3dlpEbV9zcDM4VzJob0NxU1lRQXZEX0J3RQ..*_gcl_au*MTkzMDk0Nzk3OS4xNzg4ODE5MjE0) and click the blue **Ask Barry** button beside the search bar at the top right. Then type your question. ### Quote shipping before there’s an order One of the features we’ve brought across from Classic is a better way to check shipping rates before an order exists. Some customers regularly quote shipping over the phone, by email or for bespoke orders. Previously, if you were using UI 2.0, you had to **create and save an order just to check the available rates**. You can find it in the main navigation under **Quotes**. Enter your destination and package details and **compare available carrier rates without creating an order**. You can use saved packages, quote multiple packages, see recent quotes and **create an order directly from the quote** if it turns into a sale. It’s a much cleaner way to answer one simple question: “What will this cost to ship?” For step-by-step help, see the [Quotes guide](https://support.starshipit.com/articles/202609220001-use-the-quotes-page-to-compare-carrier-rates). [Open Quotes in Starshipit](https://next.starshipit.com/quote) ### More useful changes in the new UI There are a few more updates to make everyday work easier. You can **create sample orders** to test your order and printing workflows without using live orders. **Reorder rules** by dragging them or using keyboard controls, and **search packing slip and packing summary variables** instead of scrolling through long lists. Pages also work better across different screen sizes. Some controls have moved. Manage **column order** from the column options menu in the Orders Grid, and choose **Compact or Expanded layouts** in **Settings > Interface**. If you moved from UI 2.0, your selected columns didn’t carry over, so you may need to set them up again. [View the full interface update](https://support.starshipit.com/changelog/ssi/ssi-2026-09-ui-25-migration) ### More integrations, automation and reporting for Starshipit WMS [Starshipit WMS](https://starshipit.com/warehouse-management.md) has been busy. While WMS customers get the full monthly rundown, we’ve pulled out three things that have been growing quickly: - The number of systems you can connect - The amount of warehouse work you can automate - The visibility you have across your operation Want WMS Product Updates in your inbox? [Sign up here](https://info.starshipit.com/email-signup). ### 10 new integrations for Starshipit WMS We know integrations are a big part of choosing the right WMS. We’ve added **10 new eCommerce, inventory and ERP integrations** to Starshipit WMS over the last quarter, helping you keep orders, products and inventory accurate and in sync across your connected channels. That includes **Shopify, BigCommerce, WooCommerce, Adobe Commerce, Cin7 Core, Cin7 Omni, Unleashed, MYOB Acumatica, NetSuite and eBay.** And we’re keeping the list growing, with more integrations on the way. See how [WMS integrations work](https://support.starshipit.com/articles/14700000000044-understand-wms-integrations) and find the setup guide for your system. ### Shopify ### BigCommerce ### WooCommerce ### Adobe Commerce ### Cin7 Core ### Cin7 Omni ### Unleashed ### MYOB Acumatica ### NetSuite ### eBay ### Put more warehouse work on autopilot with Starshipit WMS Warehouse teams make hundreds of small decisions every day. Which orders should be held? Which jobs are ready to move? What should be batched together? [Starshipit WMS automation](https://support.starshipit.com/articles/14700000000039-automate-warehouse-work-in-wms) lets you turn more of those decisions into rules, with recent updates covering **order holds, tag-based workflows and automatic batching**. That means less manual checking and fewer repetitive decisions, freeing your team to focus on the work that actually needs their attention. ### See what’s slowing your warehouse down with 16 new reports When things get busy, knowing where the problem is matters just as much as knowing there is one. WMS now gives you [**16 warehouse and shipping reports**](https://support.starshipit.com/articles/14700000000021-use-wms-reporting-and-insights) across fulfilment, stock health, replenishment, space, shipping costs and staff performance. Recent additions including **Backlog & WIP Aging, Slotting & Utilisation and Shipping Economics** give you even more ways to spot bottlenecks, understand your space and keep an eye on costs. **Curious what WMS could do for your operation?** [Log in to Starshipit](https://app.starshipit.com/Account/MemberLogin.aspx) and head to the **Warehouse** tab to activate your trial. Prefer to see it in action first? [Watch the WMS webinar](https://info.starshipit.com/webinar-recording-can-you-trust-your-inventory-as-orders-grow). ### Starshipit is now SOC 2 Type 1 compliant Security has always been a priority for us, even when the work happens behind the scenes. We’ve now completed our **SOC 2 Type 1 audit**, an independent assessment of the controls we have in place to protect customer data and manage security. That gives you **independent assurance** about the security practices behind the platform you rely on every day. **Next stop: SOC 2 Type 2.** ### This might be the end of this update, but there’s plenty more where that came from Would you believe this update only covers the highlights? There’s plenty more happening across Starshipit, from smaller workflow improvements and carrier updates to new integrations, ongoing WMS development and more behind-the-scenes work. From a faster, cleaner Starshipit experience and easier quoting to a growing list of WMS integrations and enhancements, smarter warehouse workflows, new carrier integrations and another step forward in security, there’s a lot moving across the platform. Oh, and before we forget, the Starshipit changelog has moved to a new home: [**support.starshipit.com/changelog**](https://support.starshipit.com/changelog) **See you back here next quarter.** ## Want to see what else is new? ## https://starshipit.com/blog-content/product-update-q1-2023 # Product update: Q1 2023 Discover what's new in Starshipit for Q1, including Branded Returns, updates to our courier and eCommerce integrations, UI 2.0 updates and more. Canonical URL: https://starshipit.com/blog-content/product-update-q1-2023 **Summary:**_ This Starshipit update highlights Product updates, Starshipit now supports USB scales and Order details: Print packing slip and summary for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ Welcome to the product update blog – the first of 2023. In this edition, we'll start by exploring the updates we've made to our courier and platform integrations. Get ready, the team has been busy! We’ll then look at our all-in-one returns solution designed to streamline and simplify your returns process like never before. And if that's not enough, prepare to get the latest scoop on [UI 2.0](https://starshipit.com/blog-content/ui-20-a-new-look-for-the-starshipit-app.md), the next evolution of Starshipit which our team continues to work on. So, buckle up and join us as we see what’s new in Starshipit. Let's get started! ### Table of contents - Product updates - Courier and platform updates - New feature: Branded Returns - Don’t miss the latest features in UI 2.0 - Wrap up ### Product updates Discover what's new in the Starshipit app, including support for USB scales, updates to the orders grid and improvements to help you work faster and smarter. #### ⚖️ Starshipit now supports USB scales Our desktop app now supports various USB scales to declare package weights accurately and automatically with Starshipit's USB scales integration. [Read the Canny post](https://starshipit.canny.io/changelog/usb-scales-integration). #### ✏️ Order details: Print packing slip and summary UI 2.0 now supports additional options for printing your packing slips and summaries. [Read the Canny post](https://starshipit.canny.io/changelog/order-details-print-packing-slip-and-summary). #### 📄 Document Manager: Bulk delete files You can now bulk delete your uploaded files from the Document Manager. [Read the Canny post](https://starshipit.canny.io/changelog/document-manager-delete-files). #### 🖨️ Toggle the Print button You can now toggle the Print button on or off in the options grid in the Starshipit dashboard (UI 2.0). ### Courier and platform updates See what's new with our couriers, eCommerce platforms, warehouse management systems and more. #### 🚚 Australia Post Starshipit rates now have the option to include the fuel surcharges in the quotes in Starshipit. [Read the Canny post](https://starshipit.canny.io/changelog/fuel-surcharge-eparcel-and-startrack) #### 🖥️ Magento2 We’ve added the ability to import single orders and we now support different address configurations. You can now also add a custom user-agent to make whitelisting much easier than maintaining a list of IPs through your firewall. [Read the Canny post](https://starshipit.canny.io/changelog/magento-2-integration-improvements) #### 🖥️ Netsuite The Netsuite version has been upgraded to 2020.1 to ensure platform compatibility between Starshipit and NetSuite. #### 🖥️ Etsy Starshipit has been upgraded to use Etsys new version 3 API to continue platform support between Etsy and Starshipit. #### 🚚 DHL Express We now support sending DHL Express dangerous goods types from one Starshipit account. You can set an order to contain Dangerous Goods using rules or via the API to contain a contentID which specifies the type of dangerous goods. We’ve also extended support for all but two types of dangerous good with DHL Express. [Read more in the support article](https://support.starshipit.com/hc/en-us/articles/6436411966735-DHL-Express-Dangerous-Goods) and check out [our new article](https://starshipit.com/blog-content/transporting-dangerous-goods-australia.md) on dangerous goods. In anticipation of Malaysia introducing low value goods tax on imported items, Starshipit now supports adding a low value registration number for DHL Express shipments. #### 🚚 DHL eCommerce We now display your contracted rates with DHL eCommerce. This applies to all Starshipit customers automatically. We have also updated the DHL eCommerce tracking link so that you can get more detailed tracking updates for shipments when they reach the destination country. [Read the Canny post](https://starshipit.canny.io/changelog/dhl-ecommerce-quotes) #### 🚚 Sherpa We now support SMS notifications with Sherpa, making it easier for you to keep your customers in the loop. #### 🚚 FedEx You can now configure live rates at checkout with FedEx, so your customers can see real-time shipping rates before they complete their order. #### 🚚 NZ Post We now support Economy Returns with NZ Post. To get set up contact your NZ Post account manager to ensure Economy Returns is configured on your NZ Post account. Our helpful support team will then get you set up in Starshipit. #### 🚚 DPD Our DPD integration now has support for specifying a receiver's PID (Personal ID) number. PID numbers are required for certain destinations (Spain, Norway etc.). [Learn how to use this feature](https://starshipit.canny.io/changelog/dpd-pid-number). #### 🚚 Couriers Please We have upgraded our integration with Couriers Please to use Couriers Please REST API. This will allow more reliable tracking updates from Couriers Please. #### 🚚 Toll IPEC and Priority Starshipit has been updated to use Toll’s newest technology for generating labels and manifesting. As well as updating our systems to be inline with the latest requirements, it also has added support for Tolls B2C services. #### 🚚 Toll NZ Starshipit now supports Toll NZ! If you are interested in getting set up, please contact [support@starshipit.com](mailto:support@starshipit.com). #### 🖥️ Shopify Our Shopify integration has been updated to 2023-01 and added support for writeback using fulfilments. We have also introduced a webhook integration which enables real time importing of Shopify orders to Starshipit. [Read more here](https://starshipit.canny.io/changelog/shopify-real-time-importing). ### New feature: Branded Returns Returns are inevitable – but managing them doesn’t have to be a time sink. Use [Branded Returns](https://starshipit.com/blog-content/product-update-how-to-manage-ecommerce-returns.md) to improve your shipping customer experience and easily manage both orders and returns from one place. Enable your customers to initiate their own returns and generate shipping labels in just a few clicks. Here's a taste of what you can do with this new feature: - 🌐 Create your own customer-facing branded returns portal – and embed it directly on your website. - 📬 Design automated return notifications (Email and SMS). - 💸 Set up your account to charge for returns. - 🤖 Add smart logic to your returns with shipping rules. - 👟 Mirror and apply your current returns policy. ### Don’t miss the latest features in UI 2.0 UI 2.0 is the best way to experience the new features we’re constantly adding to Starshipit, like Branded Returns, Tags and Analytics. Plus, UI 2.0 is the only way to access new UI improvements, including the ability to bulk print your orders at the same time, even if they’re assigned to multiple carriers. [Read more in the blog](https://starshipit.com/blog-content/ui-20-a-new-look-for-the-starshipit-app.md) ### And that's a wrap! Whether you’re an experienced shipper or a newcomer to Starshipit, we hope you enjoyed seeing what’s new in this product update. We’re always trying to enhance Starshipit, and so encourage you to share your thoughts and suggestions with us – all so we can deliver the best possible product. Missed our previous product updates? Check out the most recent product updates here: - [Product update: Q4 2022](https://starshipit.com/blog-content/product-update-q4-2022.md) - [Product update: August 2022](https://starshipit.com/blog-content/product-update-august-2022.md) ## Ready to start automating? ## https://starshipit.com/blog-content/product-update-q4-2022 # Product update: Q4 2022 Discover the Starshipit Q4 2022 product update, including new carriers, integration changes, feature releases, and platform improvements. Canonical URL: https://starshipit.com/blog-content/product-update-q4-2022 **Summary:**_ This Starshipit update highlights New tools to manage multiple brands (and locations), Dynamically select packages and automatically apply tags and Support for multi-fulfilment sales for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy._ **From day one, we’ve designed Starshipit to help retailers deliver better experiences for their customers. We want to build the world’s best shipping and fulfilment platform so you can focus on what you do best – running your business.** That’s why we’re excited to publish our latest product update, now in a new quarterly format. In this update, you’ll learn about the new features and tools you can access right now, new courier services we’ve added (plus updates to our existing set) and some of the other areas of Starshipit that we’ve been working on. As it’s the last [product update](https://starshipit.com/blog-content/product-update-august-2022.md) of 2022, we’re also going to recap some of the biggest feature releases of the year. So, without further ado, let's take a look at what the Starshipit chefs have been whipping up. ### Table of contents - Product updates - Courier updates - More from Starshipit ### Product: What’s new in Starshipit **This year, we’ve been hard at work on new features to optimise your checkout experience and streamline your fulfilment processes. We’ve also released some major updates to existing features (and integrations, but more on that later).** ##### ✨** New tools to manage multiple brands (and locations)** Managing multiple brands and shipping locations? We’ve made this much easier with the expansion of our quick print and search features. You can now find orders and print them no matter what account they're in, all from one place. ##### ✨ **Dynamically select packages and automatically apply tags** We added functionality to our rules engine to help dynamically select which package your items should be sent in to make shipping a little bit smoother. You can also now automatically apply tags to your orders. ##### ✨ **Support for multi-fulfilment sales** We’ve updated our integrations with Shopify, Dear and Unleashed so you can import one Starshipit order per shipment that’s created in the original platform. This is a change from how we used to manage multiple shipments, where Starshipit would create individual orders for each new sales order. ##### ✨ **Shopify** Shopify got a major facelift with the release of Shopify Enhanced. This includes the above multi-shipment update, importing tags, real time update and built-in support for incoterms. #### Shipping Analytics: #### Get an overview of your shipping performance **Use our new analytics dashboards to improve your delivery experience with real-life shipping performance data from your business.** Make data-driven decisions and learn if your couriers are meeting DIFOT (Delivered In Full, On Time) KPIs. Advanced filtering and visuals identify the specific root causes behind shortfalls. Use these insights to have informed discussions with your couriers. Incorporate shipping performance data into your current reporting processes and export the data into tools like Power BI or, slice and dice it any way you like using our report builder feature. [Contact us](https://starshipit.com/contact-us.md) to learn more about Shipping Analytics. #### New UI: #### Access time-saving new features **Our new ****[UI 2.0](https://starshipit.com/blog-content/ui-20-a-new-look-for-the-starshipit-app.md)**** is the next evolution of Starshipit. We’ve built new functionality into the Starshipit platform which will make your shipping and fulfilment more efficient.** Here’s an overview of the primary new features: - **Direct edits from the orders grid** – Update packages, change carriers and more, all from the orders grid. This saves you having to jump between different screens and generally adds another layer of efficiency to your shipping operations. - **Surfacing more data** – UI 2.0 surfaces much more data at a high level. For example, you will now see shipping quotes in the orders grid, so you no longer need to open individual orders to see quotes. You will also see tax details within each order. - **Tags** – Tags are a great way to communicate instructions to fulfillment staff. Add customised labels to your orders, making it easier to identify important details about different orders. For example, you might add “high priority”, “fragile”, “pre-order” or “out of stock” tags. #### Here’s what Starshipit customers have been saying about UI 2.0 > "The new UI is way better; I won't be going back. There's much less clicks and everything is easier!" – Daniel at Budget Beauty > "The amount of customising you can do in our views now in 2.0 is wonderful!! Thank you for all the hard work!" – Kim from The Rainbow Syrup company > "It looks great and it feels faster and more responsive" – Dan at Ozzy Man #### Returns portal: #### Self-service your returns! **Simplify and automate your returns process with the ****[returns portal](https://starshipit.com/branded-returns.md)**** so that your customers can self-service, track their returns and feel confident making purchases with you.** [Contact us](https://starshipit.com/contact-us.md) to learn more about the returns portal and how you can add it to your Starshipit account today. #### Rules for checkout rates **Our new ****[rules logic for checkout rates feature](https://starshipit.com/blog-content/rules-for-checkout-rates.md)**** can help you optimise your checkout experience, increase repeat purchases and decrease shipping costs.** You can rules to do things like: - Offer couriers based on delivery address. - Automatically cover your shipping surcharges. - Provide accurate rates based on shipping from multiple locations. ### Couriers: New services + Updates **We’ve got a global network of leading domestic and international couriers available, with more being added all the time.** By integrating your account with any of the couriers below, you can easily manage online orders, couriers, labels, address validation, packing slips, shipping notifications, and more, all from one central platform. ### New couriers for Q4 2022 ##### Amazon Easy Ship [Amazon Easy Ship](https://support.starshipit.com/hc/en-us/articles/5362489295759-Amazon-Easy-Ship) is a delivery service available for Amazon sellers. When you use Amazon Easy Ship, your orders are picked up from your pickup location by an Amazon-managed logistics service and delivered to your customers. ##### FedEx [FedEx](https://support.starshipit.com/hc/en-us/articles/5490462577039-FedEx-Express) focuses on delivering packages by a certain time. Access leading FedEx delivery products right from within Starshipit. ##### USPS The [United States Postal Service (USPS)](https://support.starshipit.com/hc/en-us/articles/5767391395855-USPS) is one of the largest providers in the world, with more than 34,000 retail locations and deliveries to 150.4 million residences and 12.8 million businesses at least 6 days a week. ### Other major couriers we added this year ##### Uber Direct With [Uber Direct](https://support.starshipit.com/hc/en-us/articles/4858092316687-Uber), businesses can use Uber's network of drivers-partners to move goods within their supply chain. ##### PBT [PBT](https://support.starshipit.com/hc/en-us/articles/5089165946127-PBT-Courier) provides a comprehensive range of express courier and general freight services across New Zealand. ##### Direct Freight [Direct Freight](https://support.starshipit.com/hc/en-us/articles/4858091402511-Direct-Freight) provides efficient transport and logistics to businesses across Australia, focusing on a high level of customer service. ##### Rendr [Rendr’s](https://support.starshipit.com/hc/en-us/articles/4858109293583-Rendr) data-driven delivery technology seamlessly connects retailers to ANZ’s largest network of integrated on-demand carriers, allowing them to unlock a range of delivery options. ### Follow us on our other channels **We’re more than just a great shipping solution... Check out Starshipit on these other channels.** ##### Check out our YouTube channel We’re regularly [posting videos](https://www.youtube.com/channel/UCJ5IAcyXC4K5bJLbtaBA0Aw) on a whole range of shipping and fulfilment topics, from tips for international shipping to guides and tutorials for the Starshipit platforms. ##### Follow us on social Want to hear more about what we’re up to? Follow us on [LinkedIn](https://nz.linkedin.com/company/starshipit) and [Instagram](https://www.instagram.com/starshipit/?hl=en). ### See you next year! And that’s it for 2022! In conclusion, we’ve added a range of exciting new features and improvements that are sure to enhance your experience. From the new user interface to the improved performance and functionality across the board, 2022 has been a big year. Of course, our team will be hard at work in the final weeks of the year making sure everything is running smoothly for those last-minute holiday orders. Thank you for choosing Starshipit, and we look forward to continuing to provide you with the best possible shipping platform. Stay tuned to our blog and social channels for more exciting updates in 2023! ## Ready to start automating? ## https://starshipit.com/blog-content/return-on-packaging-spend-a-new-metric-to-unlock-the-revenue-potential-of-your-unboxing-moment # Return on Packaging Spend: a new metric to unlock the revenue potential of your unboxing moment Return on Packaging Spend is a new metric you may want to consider to unlock the revenue potential of your unboxing moment. Canonical URL: https://starshipit.com/blog-content/return-on-packaging-spend-a-new-metric-to-unlock-the-revenue-potential-of-your-unboxing-moment **Summary:**_ Return on Packaging Spend measures whether packaging creates enough customer value to justify its cost, especially through loyalty, repeat purchases or social sharing. Track packaging impact alongside fulfilment costs so unboxing moments support revenue instead of becoming decorative spend over time._ ###### This was a guest blog written by Mollie Woolnaugh-Rai, Senior Marketing Manager at Penny Black, which connects brands and their customers at the moment of unboxing to create personalised experiences. Packaging is a must-have. Whether you are a start-up at the beginning of your journey or an experienced, decades-old brand, great packaging helps you unlock your true revenue potential. Packaging is part of the overall customer experience and should be treated with the same care and attention you give your products. ### Table of contents - The benefits of packaging - Packaging as a customer retention tool - Motivating customers to convert again - A new metric: Return on Packaging Spend (ROPS) ### The benefits of packaging **Packaging has a number of benefits for both brand building and brand awareness, including:** - Helping establish consistency so customers remember you. - Assisting your product positioning and how you want your product to be viewed in the market. - Ensuring that packaging can be an extension of your advertising strategy that serves as a trigger to help customers feel part of your brand and story. - Beyond that, packaging also provides a tangible reward for a digital purchase – a key point of connection for any ecommerce brands that may otherwise struggle to have a physical presence in their customers’ lives. This is all well and good for brand awareness, but most brands fail to realise that packaging is also an opportunity to drive more revenue. It improves the customer experience and is crucial to securing repeat revenue. The unboxing moment is the primary time to push marketing messages, retain customers and secure repeat revenue. ### A new brand metric **This blog will explain how to turn your packaging into a revenue opportunity and will introduce you to a brand new metric you need to be aware of – return on packaging spend (ROPS).** ### Packaging as a customer retention tool **Did you know that it’s ****[five times more expensive to acquire new customers than it is to retain them](https://hbr.org/2014/10/the-value-of-keeping-the-right-customers)****?** Looking after the customers you already have is easier than spending money on attracting new ones. But, how can packaging help? Throughout the whole customer journey, the unboxing moment is one of the few opportunities you have to forge a real, authentic connection with your existing customers. It benefits you, then, to invest as much time and effort into creating a personalised packaging experience that makes your customers feel positive and cared for. Once an emotional connection is established, shoppers will be more likely to return to you over the competition and spend more over time. The follow-on impact of focusing on your packaging is that customers will want to shop with you again. Indeed, Penny Black flyers allow brands to generate an additional £2.20 per insert sent – which is 11x more than post-purchase emails. Packaging with a personal touch builds loyalty and generates word-of-mouth recommendations. With 90% of consumers more likely to trust and buy from a brand recommended by a friend, investing in your packaging, with services like those provided by Penny Black, is a surefire way to secure long-term revenue growth. ### Motivating customers to convert again **The second way to use your unboxing moment to drive revenue is to use it as a way to convert shoppers on another purchase. But how?** Well, one simple method is to include flyers or inserts in your packaging that have personalised product recommendations and discounts. These flyers should have scannable QR codes on them so customers can convert again, right at the moment they're unboxing their order. Moreover, research from Accenture shows that 91% of consumers say they are more likely to shop with a brand that gives personalised offers and recommendations. Flyers are a tried and trusted way to grab your customer’s attention again and get them going back to your website eager to buy more. In fact, personaled flyers have a 20% conversion rate. Then, once these customers are back online they are likely to spend more time browsing and taking in your digital customer experience (even, potentially, buying from you again). ### **Improving customer experience** **It isn’t enough to focus only on online interactions; the whole customer experience is important. Prioritising your packaging, and the unboxing moment, shows you care about every aspect of the customer experience and demonstrates a desire to meet your customers’ needs throughout their entire journey.** There are a variety of ways to make packaging a positive part of the customer journey. You can demonstrate your shared values by using eco-friendly packaging. This way you can connect with customers on an emotional level. Or, maybe it’s about what’s inside. By including in-package flyers with tailored content you’ll show customers they’ll receive added value whenever they order from you. More often than not, as you improve the customer experience you will also drive revenue. In fact, research shows that [84% of companies](https://www.prnewswire.com/news-releases/new-research-from-dimension-data-reveals-uncomfortable-cx-truths-300433878.html) that improved their customer experience saw an uplift in revenue and a 92% increase in customer loyalty. ### A new metric: Return on Packaging Spend (ROPS) Making your packaging a revenue-building channel is all well and good, but you’ve got to be able to measure its impact to determine whether to invest more heavily in it as a marketing channel. **Tools, like Penny Black, allow you to access Google Analytics data associated with your packaging (as customers scan QR codes on the flyers). **With these tools, you can see how much customers spend after scanning your inserts. As a result, you’ll be able to gain a more comprehensive understanding of your customer base – and the returns you’re making on spending on your packaging. Once you have turned your focus to Return on Packaging Spend (or ROPS) it’s also important to consider secondary conversion metrics as well. The metrics you choose may depend on the CTAs across your flyers but all of them will give you a better view of your customers’ journey. For example, by using flyers in your packaging check whether your email list has grown. Are you getting more customers opting in for subscriptions or are you generating more referrals? On top of this new ROPS metric, these common metrics will also help you measure how successful your packaging is and whether you are truly making the most of your unboxing moment. ### Conclusion Ecommerce packaging and the unboxing moment should be a marketing channel just like your emails. They can be optimised to drive revenue and can be tracked and measured. It’s time you take note, invest in creative packaging solutions and unlock the real revenue potential of your unboxing moment. Want to check out more unboxing marketing examples? [Download our ebook filled with examples from real brands.](https://pennyblack.io/insights/#unboxing-campaign-examples) ## Ready to start automating? ## https://starshipit.com/blog-content/royal-mail-strikes-what-ecommerce-businesses-can-do # Royal Mail strikes: What eCommerce businesses can do Learn how the Royal Mail strikes affect retailers and how you can use multi-courier strategies to keep your shipping operations running smoothly. Canonical URL: https://starshipit.com/blog-content/royal-mail-strikes-what-ecommerce-businesses-can-do **Summary:**_ Royal Mail with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ **Postal strike – the last words any eCommerce retailer (or business owner for that matter) wants to hear in the leadup to the busiest shopping period of the year.** However, that’s exactly what’s happening this year as Royal Mail workers who are members of the Communication Workers Union go on strike to protest pay and working conditions. Read on to learn more about these strikes and what you can do as a business to ensure you [get through the busy season](https://starshipit.com/blog-content/how-to-prepare-for-the-2022-peak-season.md). ### Table of contents - Recap: The Royal Mail strikes - How do postal strikes affect retail businesses? - The solution: A robust multi-courier strategy - How to implement a multi-courier strategy - Other ways to avoid disruptions - Wrap up ### Recap: The Royal Mail strikes **So, when are the Royal Mail strikes taking place?** December 23 and December 24. Union member postal workers also went on strike on December 9, 11, 14 and 15 this year. This isn’t the first time Communication Workers Union members have gone on strike, either. There was another series of strikes that took place between 2007 and 2017. There’s no pattern with strikes or way to predict them with any sort of accuracy. Basically, they’re bound to happen. But as a business owner, you don’t have to leave the success of your business up to chance – there are strategies you can put in place to ensure your operations continue to run smoothly even when one of your couriers is out of action. But first, let’s look at some of the ways a postal strike affects retailers or eCommerce business. ### How do postal strikes affect retail businesses? **Mainly, postal worker strikes mean disruption. With a large majority of the workforce out of the picture, packages and mail – regardless of type – no longer get delivered or take significantly longer. In turn, this means delays, unhappy customers and lost sales.** There are also the logistical headaches to consider. As the same businesses are struggling to get orders out to their customers, they may also find problems with getting products delivered to their warehouses. Postal strikes can impact the entire length of the supply chain. As you can probably guess, postal strikes typically impact smaller businesses the most. When starting out, many small retailers rely on one courier to get their orders out to customers, meaning any delays can be quite severe. **The solution is simple. All businesses should implement multi-courier strategies in order to avoid the issues with postal strikes**. Let’s explore this in more detail. ### The solution: A robust multi-courier strategy A multi-courier strategy is pretty much what it sounds like: Using a combination of couriers – like Royal Mail, Evri, Uber and DHL – so you can make the best decision for your business based on the requirements of each order. For example, you might use Royal Mail for your UK-wide deliveries, Uber for deliveries within city centres and DHL for your global orders. **A multi-courier strategy is a smart and safe way to run your shipping operations.** You get the security of being able to switch orders to another courier in the event of a postal strike or other disruption, and you can save money by choosing the best couriers for each job. We’ve got a full blog you can read here where we break down the benefits of multi-courier strategies and look at the best ways to implement them. ### How to implement a multi-courier strategy Automated shipping platforms are the easiest way to implement multi-courier strategies, as these platforms already feature integrations with the most popular couriers. This means you can get started in a few easy steps: 1. **Sign up for an account with a shipping platform (like Starshipit).** 1. **Link your courier accounts and eCommerce platforms (in a matter of minutes).** 1. **Start printing labels and shipping orders! ** These platforms also come with a number of other useful tools. For example, with Starshipit, you can manage your entire shipping and fulfilment process from one dashboard. This means you no longer need to jump between different courier portals, cut and paste tracking numbers or set up customer notifications from scratch. You can also use shipping rules to assign couriers to orders based on conditions you set. One of our customers, Bulkpantry, uses Starshipit to compare shipping rates from their different couriers, and the rules engine to auto-assign couriers to relevant orders based on things like location and type of product. Here’s what they had to say: > “Starshipit has helped us choose the most reliable and cost-effective courier every time. Integration with Starshipit means the customer’s address and contact details are pre-filled so it’s incredibly easy to create a shipping label for your customers!” – Alex Robinson, Bulkpantry. [Read the full case study here.](https://starshipit.com/case-study/bulk-pantry.md) ### Other ways to avoid disruptions A multi-courier strategy should be your first option when thinking of ways to keep your shipping operations safe, but what else should you do? Here’s a list of some of the things we think retailers should focus on: - **Monitor the stability and reliability of your couriers:** Keep up to date with how your couriers are performing. Most couriers publish their reliability statistics and disruptions on their websites. - **Check new couriers before bringing them on: **Do your research to learn how new couriers perform before you start using them. What’s their reputation like? Their coverage in your area? - **Communicate with your customers:** Keep your customers in the loop about any shipping delays or disruptions and give them options like the ability to cancel or reschedule if required. ### Wrap up The postal strikes are going to cause major disruption for retailers, their customers and other businesses all throughout the country when they hit. **To ensure you’re able to easily make it through strikes as well as other disruptions, consider implementing an automated shipping platform and a multi-courier strategy.** You’ll have a safety net for your business, be able to keep customers happy and manage your shipping costs. Try Starshipit for free for 30 days (no credit card required) or book a demo with one of our helpful team members. ## Ready to start automating? ## https://starshipit.com/blog-content/rules-for-checkout-rates # New feature: Rules for checkout rates You can now use our rules engine to add business logic to the checkout rates that get returned, giving you more control over your checkout process. Canonical URL: https://starshipit.com/blog-content/rules-for-checkout-rates **Summary:**_ Rules for checkout rates let retailers control which delivery prices and services appear based on order details, destination or fulfilment logic. Use rules to protect margins, show clearer options and avoid offering shipping promises the operation cannot support during peak periods._ #### Quick recap: Starshipit rules engine Our [rules engine](https://support.starshipit.com/hc/en-us/articles/115001575803-Rules-overview) is one of the features people love most about Starshipit. If you haven’t used it before, the rules engine basically lets you automate different functions. We’ve taken the rules engine that you already know and love and created a new rules engine specifically designed for checkout. This checkout rules engine also has the exact same look and feel, so you can build rules in the exact same way. ### Recap: What is a rule? A rule consists of a condition – or multiple conditions – and an action. When certain criteria meet these conditions, the rule carries out the action automatically. For example, a customer might select express shipping at checkout, which triggers a rule that automatically allocates all express shipping orders to a certain courier. Easy! ### Checkout rate rules: How it works Prior to releasing this new feature, live rates at checkout within Starshipit were useful, but limited. At the point of checkout, we would send a rate request to the courier with the weight, dimensions and location of whatever is in the card and then get a live quote back of the cost. Checkout rate rules lets you apply logic to these returned rates. It’s easy to see just how many options this opens for businesses. Now, let’s look at some of the different ways you could start using this feature right now. ## 5 ways to use rules for checkout rates ### Cover your surcharges Some couriers may apply a surcharge if a package is over a specific weight. However, this surcharge isn’t always provided on the quote you get back from the courier. Using the rules engine, you could set up a rule to specify that if a package weighs over a certain amount, add a 10% margin to cover the surcharge. ### Account for PO boxes Not all couriers deliver to PO boxes. You could set up a rule which says that if an address includes a PO box, then remove those couriers that won’t deliver to them. ### Display free shipping based on order value Prior to this update, we couldn’t show courier rates based on order value. You can now set up a rule where if an order is over $100 (for example), display a free shipping option to the customer. ### Correctly route dangerous goods Some couriers won’t transport dangerous goods, whether that’s something flammable or even an item which includes a dangerous item like a battery. You could create a rule to remove these couriers from the checkout if the card contains a dangerous item. ### Set alternate shipping locations If you ship from multiple locations, you may want to provide a live rate based on the warehouse the order will ship from. You could create a rule which says if the order is in state/country A, use warehouse A. Or, if the order is in state/country B, use warehouse B. ### Wrap up + Try it now So that’s our new checkout rate rules feature. It opens a lot of possibilities for further automation, which in turn should make your shipping process even more efficient. If you’ve got an idea for a rule, are a bit unsure about the rules engine or need any other support, don’t hesitate to get in touch with our friendly support team. ### Helpful resources - [Setup rates at checkout (Starshipit Support)](https://support.starshipit.com/hc/en-us/articles/360000179036-Set-up-rates-at-checkout): Read our guide which covers everything you need to know to get started with this feature. We’re excited to see what you come up with! ## Ready to start automating? ## https://starshipit.com/blog-content/say-hello-to-our-new-brand # Say hello to our new brand As we evolve as a business it’s important to us that we continue to keep our customers front and centre. Here's all you need to know about our rebrand. Canonical URL: https://starshipit.com/blog-content/say-hello-to-our-new-brand **Summary:**_ Starshipit’s brand refresh introduces a clearer visual identity, UI direction and customer-focused story. Review the logo, colour, type and UI 2.0 changes so the update makes sense as a practical product and brand evolution, not just a cosmetic change._ **Today, we launch the next evolution of Starshipit, and it’s not just about a shiny new colour palette (although we’re in love with it!). As we evolve as a business it’s important to us that we continue to keep our customers front and centre.** Developing a rebrand isn’t a small undertaking, we brought in help from some industry experts to help us ensure we created a new identity that fits with who we are – and where we’re going. This rebranding is a new direction for Starshipit visually and a rethink of how we present ourselves to the world. To that end, you’ll see small design changes pop up in the app, across our website, social channels (which you should follow) and more. We’ve also released a new UI for the Starshipit app. UI 2.0 makes your shipping and fulfilment even more efficient. You can now make direct edits to the orders grid and add custom labels to your orders (more on that below). ### Why we made this change - **We wanted a brand that communicated our mission** – We’re the best practice shipping and fulfilment platform that helps retailers save time and deliver great shipping experiences, and it was important to us that our brand reflects this. - **We’d experienced a lot of change and grown at a rapid pace **– Our previous brand had grown organically since the day we started. However, we’ve grown and matured, and we decided we needed a brand identity that could grow with us. - **We’re building a hub for great shipping** – Our customers use our product every day to create better shipping experiences. We want to bring these stories to life so we can help all retailers learn about the benefits of shipping automation. ### Making our customers our heroes A big part of our new brand was to hero our customers and our team who help achieve great things. We worked with fantastic local photographer Reagen Butler to capture some great businesses using Starshipit to deliver great customer experiences. ### Hear from the team who made it happen A brand refresh is a big project, with more than a few moving parts – much like seamless delivery experience. Here’s what the key players had to say about the project. ### Revisiting our values **Updating our brand hasn’t changed who we are as a company – our mission or why we do what we do. **With that in mind, it’s worth looking at our values in the context of our rebrand. ### The key changes **Here’s a speedy round-up of some of the main changes you'll see around the place – from the main things like our company logo through to the smaller tweaks we’ve applied across our website.** ### Introducing UI 2.0 UI 2.0 is the next evolution of Starshipit. We’ve built new functionality into the Starshipit platform, including tags, a returns portal and more, which will make your shipping and fulfilment even more efficient. - [Read our getting started guide](https://support.starshipit.com/hc/en-us/articles/4928214852239-Migrating-to-UI-2-0) ### A closer look at the different elements of our new brand Interested in what goes into a rebrand? Below, we’ve broken down our new logo, colours and type face – and the meanings behind them. ### Our logo The new logo mark is a bold icon that represents the journey or path a package takes from retailer to customer. The Starshipit logomark combines a star + the letter ‘S’. The design of the logo is based on the new stacked modular shapes you'll see throughout our new brand, and the star represents our North Star – which is delivering great shipping experiences. ### Colour and flexibility Our new logo is also quite flexible. We can present it using the full range of our brand colours for different events and content. Our primary colours are blue, cream and a yellow accent. Paired together, we want these colours to feel credible and approachable. ### Typeface We’ve chosen Sharp Grotesk and Pitch Sans as the Starshipit brand typefaces. These typefaces have been selected to communicate the key brand concepts of connection, ease and simplicity. Sharp Grotesk from Sharp Type is the Starshipit brand primary typeface. Pitch Sans, from the amazing New Zealand company Klim Type Foundry, is the secondary typeface. ### Wrap-up And that’s our new brand identity in a nutshell! We’re still the same Starshipit, we’ve just got a new look that we think better represents our mission and the retailers we’re building this product for. From day one, we’ve been on a mission to create the world’s best shipping and fulfilment platform that helps you save time and deliver great shipping experiences. For the most part, this means giving customers a great delivery experience through choice at checkout and allowing them to check where their orders are. We’ve also tried to make shipping overseas as easy as possible and provide best-in-class support for all our customers, regardless of how many orders they ship. ### Deliver great shipping experiences We believe that shipping and fulfilment doesn’t have to be tedious or painful, and in fact can be one of your business's high points – and a reason for customers to keep coming back. So, join us on our journey – we’re only just getting started. Why not start off by looking at our brand-new website? - [Check out the homepage](https://starshipit.com/home.md) ## Ready to start automating? ## https://starshipit.com/blog-content/scaling-pains-why-inventory-and-shipping-break-as-you-grow # Scaling pains: Why inventory and shipping break as you grow Scaling fast? Learn why inventory and shipping often break as you grow, and how connected systems like Cin7 and Starshipit help fix costly fulfilment bottlenecks. Canonical URL: https://starshipit.com/blog-content/scaling-pains-why-inventory-and-shipping-break-as-you-grow **Summary:**_ Inventory and shipping often break as a business grows because manual processes cannot keep up with more orders, channels and locations. Connect stock data, carrier rules and fulfilment workflows early so growth does not create overselling, delays or support spikes._ **Remember when you first started out?** Getting 20 orders a day was exciting! You could easily handle those yourself. Today, with many more orders flowing in, your manual processes are struggling to keep up.** Copying and pasting** **customer addresses** into shipping labels, **cross-referencing inventory** across multiple spreadsheets, and constantly **updating stock levels** has likely taken what was once just a minor inconvenience and **turned it into a full-time job.** Those manual shipping processes create bottlenecks that slow fulfilment. **Disconnected inventory systems** lead to overselling and disappointed customers. **Scattered stock data** makes it impossible to make informed purchasing decisions. What started as manageable growing pains quickly become **endless customer service queries**, fulfilment delays, and ultimately, **missed revenue opportunities**. Left unchecked, these inefficiencies stack up – eating into your margins and **turning customer loyalty into frustration. **This is the crossroads where many promising businesses stall. The choice becomes clear: **evolve your operations or watch growth become your biggest obstacle.** And in a market where delivery speed and accuracy drive repeat business, **the cost of doing nothing keeps rising.** ### The fix: A single source of truth You’ve done the hard part: **driving demand, building a brand, growing sales.** But now, the very systems that helped you get here are starting to crack. What once worked fine at 20 orders a day can’t keep up with 200. **So,what’s the fix?** It’s not just adding more people or more tools. It’s about **rethinking the foundation** of how your business runs, **starting with inventory and fulfilment**. You need systems that can grow with you – built not only for the early-stage hustle, but **for scalable success.** This is about **moving from firefighting to forward-planning.** The goal is fewer angry customers, faster fulfilment, and **protecting your revenue** as you grow. ### What you actually need when growth gets messy [Cin7](https://starshipit.com/partner/dear.md) is **designed for retailers who are past the startup stage** and are starting to feel the pressure of scale. Unlike platforms that force you into rigid workflows or custom-built solutions that demand IT resources you don’t have, **Cin7 prioritises:** - **Prebuilt integrations over heavy customisation** – so you can connect Shopify, Amazon, eBay, Xero, QuickBooks, and more without needing dev time. - **Real-time inventory sync** – so you never oversell again. Your stock levels are always accurate, even as you expand across channels. - **End-to-end automation** – orders, product data, accounting, and fulfilment all talk to each other out of the box. No more manual handoffs or missed updates. - **Channel-agnostic visibility** – whether you sell online, in-store, or through marketplaces, you get one dashboard with the whole picture. That’s visibility and control, regardless of where or how you sell. It’s designed to help you **scale without sacrificing control** or burning resources on patchwork fixes. If you're not using Xero or QuickBooks, no problem. **Cin7** **works with dozens of accounting tools**, and our integration ecosystem is built to grow with you. ### Better Together: Cin7 + Starshipit While **Cin7 handles your inventory and order management** complexities, **Starshipit specialises in making shipping fast, accurate, and cost-effective.** This partnership creates a complete end-to-end solution that scales seamlessly with your growth. **Here's how the integration transforms your operations:** ### 1. Automated order flow When orders arrive through any channel, Cin7 **automatically validates inventory availability** and passes confirmed orders to Starshipit for fulfilment. No manual data entry, no missed orders, **no delays.** ### 2. Real-time inventory updates As Starshipit processes shipments, **inventory levels update automatically** in Cin7, **ensuring accurate stock visibility** across all sales channels. This **prevents overselling** and maintains customer trust. ### 3. Shipping intelligence Starshipit's carrier optimisation ensures **you're always using the most **[**cost-effective shipping**](https://starshipit.com/shipping-costs.md)** option** while meeting delivery expectations. Combined with Cin7's order prioritisation, you can **ensure VIP customers get expedited handling **automatically. ### 4. Tracking and communication Customers receive [**automated tracking updates**](https://starshipit.com/shipping-notifications.md), while your team gets exception alerts for any issues that require attention. This proactive communication **reduces customer service inquiries** and builds confidence in your fulfilment process. ### 5. Analytics and insights Combined reporting gives you **visibility into the entire order lifecycle**, from inventory turnover rates to [shipping performance metrics](https://starshipit.com/shipping-reporting.md). These insights help you **optimise everything from purchasing decisions to carrier selection.** ### Real results: Scaling without the stress [Arms Of Eve ](https://starshipit.com/case-study/arms-of-eve.md)demonstrates how **the right integrations transform growing businesses.** Founded by Aaron and Kerryn Langer, this ethical fashion and lifestyle brand expanded rapidly **from a single Shopify store to major marketplaces** like The Iconic, Wolf & Badger, and Revolve Clothing. Manual **inventory management across multiple channels** was tricky. _"We were growing really rapidly,"_ Aaron recalls. _"Keeping track of stock was such a sore point. We were doing it manually on spreadsheets, and inventory management would literally keep me up at night because I knew we were selling stock we didn't have."_ [Arms Of Eve](https://www.cin7.com/our-customers/customer-success-stories/fashion-and-apparel/arms-of-eve/) implemented Cin7 as their inventory hub, with **Starshipit handling all fulfilment operations.** This integration created seamless order flow from any sales channel directly to shipping, with **real-time inventory updates preventing overselling. **They finally had a system that kept pace with their ambition. #### The results speak for themselves: **What previously took hours now happens in minutes.** The integrated system connects their multiple Shopify stores, major marketplaces, accounting, and Starshipit fulfilment – enabling them to **scale globally while maintaining operational control.** With **Cin7 and Starshipit working together**, Arms of Eve transformed from a local startup struggling with spreadsheets to a global brand shipping worldwide. The operational efficiency freed their team to **focus on product innovation and market expansion** rather than firefighting fulfilment issues. ### Next steps: Ready to scale smarter? Don't let operational limitations hold back your growth. And for those interested in exploring Cin7, here’s an offer to make the decision easier: **Get 25% off your first three months of Cin7 Core **when you sign up. - [Sign up now](https://www.cin7.com/request-a-demo/?hsCtaTracking=7eea9c01-9934-4b8e-b551-23bc107f50fe%7C8bf879a8-c508-4c76-b190-6701348f7a31&utm_campaign=15471015-Partner_Starshipit&utm_source=Starshipit&utm_medium=co-authored%20blog&utm_content=Scaling%20Pains) Get in touch with our team to discuss how **Cin7 and Starshipit can eliminate your growing pains** and unlock your business's full potential. Your customers are waiting – let's make sure you can **serve them at scale.** ## Start automating today ## https://starshipit.com/blog-content/sendle-halts-shipments # Sendle cancels all shipments: What retailers need to know and do next Sendle has abruptly stopped all new parcel bookings as of 11 January 2026. Retailers, learn what this means for your shipments and the steps you can take to keep orders moving. Canonical URL: https://starshipit.com/blog-content/sendle-halts-shipments **Summary:**_ Sendle halted new parcel bookings from 11 January 2026, so retailers should check existing shipments, communicate with affected customers and move new orders to alternative carriers. The guide explains what the cancellation means and how a multi-carrier setup can keep fulfilment moving._ Sudden carrier disruptions are never easy, especially when they happen without warning and directly impact your ability to ship orders. As of 11 January 2026, **Sendle has halted all new parcel bookings** via its dashboard and partner APIs. This change took effect immediately and affects retailers who rely on Sendle for parcel pickup and delivery. If you’re currently using Sendle as part of your fulfilment process, particularly as your primary or sole carrier, this update will be disruptive. If you already ship with multiple carriers, the operational impact is likely to be far smaller. Below we'll walk you through **what we know so far, what it means for existing shipments, and how you can use Starshipit's multi-carrier features** to keep orders moving. ## 🚨 Need backup fast? ### Table of contents - **What this means** right now for Sendle shipments - **What to do **immediately if you rely on Sendle - **Why a multi-carrier strategy matters** in 2026 - Using Sendle but new to Starshipit? - How Starshipit keeps your orders moving - **Starter and Starter Plus** (up to 500 labels) - **Professional and Professional Plus** (up to 5000 labels/ month) - **Enterprise and Enterprise Plus** (10K+ labels/ month) - **Final thoughts** ### What this means right now for Sendle shipments Earlier this week, Sendle announced it would halt all future parcel bookings with immediate effect. The decision followed recent changes at a parent-company level after Sendle became part of Fast Group in 2025. To remove confusion and avoid misinformation, it’s important to be clear about what is and isn’t possible right now. The following reflects Sendle’s own guidance to customers. **New bookings:** - **Not possible** – Sendle is no longer accepting new parcels into its network. This applies to bookings made directly through Sendle as well as those made via partner platforms and APIs. **Parcels already in transit:** - Any parcels that have already been picked up will still be delivered at the discretion of the delivery partner handling the shipment. - For updates on specific deliveries, end customers may need to contact the relevant delivery partner directly. **** **Scheduled pickups from 12 January onward:** - **Cancelled** – Any bookings scheduled for pickup on or after 12 January 2026 have been cancelled by Sendle. **** **Customer communication:** - Retailers may need to proactively communicate with customers whose orders were due to ship via Sendle. - Where possible, customers should be directed to the delivery partner for updates on parcels already in transit. While this situation is understandably disruptive, the key takeaway is that **Sendle cannot be used for any new shipments**, and retailers need to take immediate steps to route orders through an alternative carrier. ### What to do immediately if you rely on Sendle If Sendle was part of your regular shipping workflow, acting quickly will help minimise delays, rework, and customer frustration. ** 1. Switch new orders to another carrier** Before shipping any new orders, you’ll need to select an alternative carrier. Common **plug & play carriers** used by Starshipit retailers include: - [MyPost Business](https://starshipit.com/partner/australia-post.md) - [Aramex](https://starshipit.com/partner/aramex-shipping.md) All of these offer a range of domestic and international services and support self-service account setup – similar to what many retailers valued about Sendle. The most important step is ensuring every new order is assigned to an active carrier before labels are generated or pickups are scheduled. #### What is a plug and play carrier? A **plug and play carrier** makes it easy to sign up and start shipping right away. You can create an account online without speaking to a sales rep, choose how you pay, and **there are no minimum volume requirements** to get started. **Key features include:** - 💳 Pay by credit card - 📊 No minimum volumes - 💰 Access volume-based discounts - 🔒 No lock-in contracts or hidden fees In contrast, some traditional carriers may require a sales conversation and contract before you can begin shipping. ** 2. Update orders already in your system** What you need to do next depends on the status of your orders: - **If labels haven’t been printed yet: **Orders can be [updated in bulk in Starshipit](https://support.starshipit.com/hc/en-us/articles/206705203-How-to-update-an-order) to assign a new carrier before shipping. - **If labels were already created:** Those orders will need to be reprocessed so a new carrier and service can be selected. The goal here is to avoid orders sitting in limbo or assigned to a carrier that can no longer accept parcels. **3. Prevent Sendle being used accidentally (for Starshipit users)** To avoid repeat issues, it’s important to remove Sendle from all parts of your fulfilment setup in Starshipit where it may still be selectable. A quick checklist for retailers using Starshipit: - Disable Sendle in **Courier settings:** - Settings > Couriers – make sure Sendle is disabled - Remove any **rules** that assign Sendle as the carrier: - Settings > Rules – remove any rules that assign Sendle as the delivery partner - Check **checkout rate configurations** and untick Sendle: - Settings > Checkout rates > Advanced configuration – untick Sendle - Confirm another carrier is set as your** default:** - Default courier settings – make sure another courier is set as default Disabling Sendle only prevents it being used for new shipments. Historical shipments, tracking data, and reports are not affected. ### Looking ahead: Why a multi-carrier strategy matters in 2026 Situations like this are a useful prompt to pause and **look at how your shipping setup is structured** – not to dwell on what’s happened, but to make sure you’re well set up moving forward. Carrier disruptions can happen quickly. They may be caused by mergers, operational issues, network constraints, or wider market conditions. When they do, the impact depends largely on how much flexibility your shipping setup allows. ** A good next step is to review how flexible your current setup is:** - Do you have an **alternative carrier** ready to go if one becomes unavailable? - Can new orders be **re-routed without manual rework**? - Are your defaults and rules **set up to support quick changes**? If you’re currently shipping with a single carrier, this may be the right time to add one or more alternative options. **Having more than one carrier available can help you:** - **Keep orders moving** if something changes unexpectedly - **Reduce manual updates** across orders - **Maintain consistent delivery** experiences for your customers One of Sendle’s strengths was its easy self-service account setup, which made it accessible for growing retailers. That same setup model exists with other carriers today, **including MyPost Business and Aramex**, making it easier than ever to build in a backup option. In 2026, resilience is about **putting small, practical measures in place** so you’re ready to respond when something changes. ### Using Sendle but new to Starshipit? If the Sendle disruption has you **reassessing your fulfilment setup**, now is a good time to explore platforms like Starshipit that help you stay flexible and operational when carriers change. **Here are a few practical things to look for** when considering a shipping automation platform: 1. **Carrier and workflow flexibility** – Support for multiple carriers and easy switching to avoid single-point dependency. 1. **Rapid onboarding** – Tools and support to get set up quickly when time matters. 1. **Integration with your stack **– Seamless connections with your eCommerce platform, marketplace, or back-office systems to reduce manual work. 1. **Scalability** – A pricing structure and features that match your current volume, with room to grow. Starshipit meets these requirements and offers a range of plans designed to support you at various stages, from emerging sellers to large-scale operations. ### How Starshipit keeps your orders moving Starshipit is a shipping automation platform that helps retailers manage orders and fulfilment from a single dashboard, connect multiple carriers, automate label generation, and streamline shipping workflows. Retailers using Starshipit have **saved up to 50% in time and **[**shipping costs**](https://starshipit.com/shipping-costs.md) by automating key parts of their fulfilment process. Whether you’re just starting out, scaling up, or need greater operational control, Starshipit’s plans provide the flexibility to ship efficiently **without being locked into one carrier**. ### Starter and Starter Plus for emerging businesses (up to 500 labels) These tiers are best suited for retailers with lower shipping volumes who want to move away from a single-carrier setup and introduce more flexibility, without adding operational complexity. > _“The automations, the ability to edit orders, Starshipit just gives me control without making it complicated. It’s saved me so much time and stress."_ _Sanna Cooke, Co-Founder of _[_TorchMonster_](https://starshipit.com/case-study/torchmonster.md) Our Starter plans are often a good fit if you’re shipping consistently but not at high volume, looking to add multiple carriers, and managing fulfilment with a small team. **How Starshipit supports you:** - Connect multiple carriers so you’re not reliant on just one provider - Manage all shipments from a single dashboard - Print labels, generate manifests, and track deliveries in one place - Set default carriers and basic rules to reduce manual decision-making - Integrate easily with your ecommerce platform to keep fulfilment flowing These tiers are ideal if you need to get back to shipping quickly and want a simple way to introduce carrier flexibility. _*Pricing starts at $45AUD per month_ ### Professional and Professional Plus for growing retailers (up to 5000 labels/ month) These tiers are best suited for retailers with growing shipping volumes or more complex fulfilment needs, where manual processes start to slow things down and consistency becomes harder to maintain. Our Professional plans are a good match for your business if you’re shipping hundreds to thousands of orders per month, managing multiple sales channels, or looking to automate more of your fulfilment workflow as you scale. **How Starshipit supports you:** - Ship with multiple carriers from a single workflow - Automatically assign carriers using more advanced rules based on cost, speed, destination, or business logic - Reduce manual rework during peak periods or when conditions change - Maintain consistent fulfilment processes as order volumes increase - Gain clearer visibility over shipping activity to support operational decisions These tiers are ideal if you’re focused on scaling efficiently while keeping fulfilment manageable for your team. _*Pricing starts at $180AUD per month_ ### Enterprise and Enterprise Plus for more complex operations (10K+ labels/ month) These tiers are best suited for retailers with high shipping volumes or complex fulfilment requirements, where automation, reliability, and flexibility are critical for day-to-day operations. Our Enterprise plans are often a good fit if you’re shipping thousands of orders per month, operating across multiple locations or regions, and require unlimited users on the platform. These plans are used by some of the fastest-growing, high-volume retailers, including [Meshki](https://starshipit.com/case-study/meshki.md), Princess Polly, White Fox, and [HiSmile](https://starshipit.com/case-study/hismile.md), who rely on Starshipit to support scale and operational resilience. > _“We would have really struggled to scale if it wasn’t for Starshipit. Before using their app, our tech platforms weren’t talking, and we would have had to log in to multiple carrier accounts to get orders out the door. Now, all of that is handled automatically, meaning _**_we save 1000s of hours and dollars in fulfilment time._**_“_ _Damien Park-Nielson, Head of Operations at Meshki_ **How Starshipit supports you:** - Manage complex, multi-carrier operations from a single platform - Apply sophisticated rules and automation at scale - Support larger fulfilment teams and higher operational throughput - Integrate Starshipit into broader warehouse or order management workflows - Maintain continuity and resilience during peak periods or unexpected disruptions These tiers are designed to support long-term scale, operational stability, and confidence as your business grows. _*Pricing starts at $495AUD per month_ ### Built to fit your existing tech stack Using a shipping platform shouldn’t mean rebuilding your entire fulfilment operation. Starshipit offers [native integrations](https://starshipit.com/integrations.md) with a wide range of eCommerce platforms, marketplaces, warehouse management systems (WMS), and order management systems, making it easier to transition without disrupting the rest of your setup. Whether you’re fulfilling orders directly from your eCommerce platform, operating across multiple sales channels, or using a warehouse or 3PL, Starshipit is designed to slot into your existing workflows, not replace them. **For retailers navigating this disruption, that means:** - Faster onboarding without lengthy implementation projects - The ability to keep your current tech stack in place - A smoother transition to alternative carriers and a multi-carrier setup If you’re unsure how Starshipit fits with your current systems, our team can help confirm compatibility and guide you through the best next steps. - [Get in touch with the team](https://starshipit.com/contact-us.md) ### Final thoughts We know this situation may be frustrating, especially if Sendle played a big role in your shipping operations. The good news is that** there are practical steps you can take today **to keep orders moving and customers informed. Whether you’re a Starshipit customer or simply navigating this disruption as a retailer, **flexibility is the common thread.** Platforms and processes that support multiple carriers help businesses stay calm, responsive, and in control, even when the unexpected happens. **Shipping shouldn’t grind to a halt** because one carrier does. With the right foundations in place, continuity is possible. **If you need a hand with your fulfilment setup** to ensure your orders are re-routed to a new carrier – don’t hesitate to [get in touch with our team](https://help.starshipit.com/) today. Or if you'd like to see how you can use Starshipit to stay flexible using a [multi-carrier strategy](https://starshipit.com/multi-carrier-shipping.md), [start your free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) now. ## Ready to start automating? ## https://starshipit.com/blog-content/set-up-carrier-accounts # How to set up your own carrier accounts for retail shipping Learn how to set up your own carrier accounts for retail and eCommerce shipping, negotiate better rates, and connect them to Starshipit for flexible multi-carrier fulfilment. Canonical URL: https://starshipit.com/blog-content/set-up-carrier-accounts **Summary:**_ Carrier accounts give businesses access to courier services, negotiated rates and shipping settings that match their fulfilment needs. Confirm account details, connect each courier to Starshipit and test labels before dispatch to prevent service or label errors with less manual work._ Shipping and fulfilment work fine,** until it starts getting expensive.** At low order volumes, [plug-and-play shipping](https://starshipit.com/blog-content/how-to-guide-plug-and-play-carriers-in-starshipit.md) makes sense. You activate a courier inside your platform, generate labels immediately, and move on. The focus is product, marketing, and getting orders out the door. **But as your order volume grows**, [shipping costs](https://starshipit.com/shipping-costs.md) start eating into margin, international complexity increases, and customers expect more delivery options. That’s when it becomes clear: **relying on shared carrier rates limits control.** Setting up your own carrier accounts gives you the ability to negotiate rates, expand services, and build a scalable shipping operation that scales with you. This guide explains how to set up carrier accounts, why growing retailers make the switch, and **how to connect them into a flexible multi-carrier workflow** using Starshipit. ### Table of contents - **Is it time to set up your own carrier accounts?** - **What is a shipping carrier account?** - Plug-and-play shipping versus bring-your-own carrier accounts - **Why retailers set up their own carrier accounts** - Lower shipping costs through negotiated rates - Access more delivery services as you grow - Building a multi-carrier strategy - **How to set up carrier accounts (step-by-step)** - Step 1: Choose the right carriers - Step 2: Apply for a business account - Step 3: Negotiate shipping rates - Step 4: Get your carrier credentials - **Connecting your carrier accounts to Starshipit** - **Tips for managing multiple carriers** - **Take control of your shipping as you scale with Starshipit** ### Is it time to set up your own carrier accounts? There is no universal threshold, but there are **clear signs for when it starts to make sense**. Most retailers begin setting up their own carrier accounts when they: - Are shipping around **100 or more orders per month** - Want **more control **over shipping costs and margins - Are expanding into **international shipping** - Need **more flexibility **across delivery services - Are starting to feel **limited by plug-and-play** options At lower volumes, plug-and-play shipping is usually the right choice. It’s fast, simple, and requires minimal setup. But as your business grows, **those limitations become more noticeable.** Costs are harder to control, service options are restricted, and scaling becomes less efficient. That’s when many retailers begin setting up their own carrier accounts to **gain more control and flexibility.** ### What is a shipping carrier account? A shipping carrier account is your **direct commercial relationship with a courier.** It includes your account number, billing setup, pickup configuration, and access to shipping tools. Instead of using shared platform rates, **your shipments are billed directly to your account.** In practice, that account number acts as your shipping identity. FedEx, for example, issues a nine-digit account number that ties together billing, pickup registration, and shipping transactions. Carrier accounts are used by most growing eCommerce retailers because they provide direct billing, access to negotiated transportation rates, pickup scheduling capability, invoice visibility and reporting, claims handling and support channels, and API credentials for integration with shipping software. **The API credentials matter more than many retailers expect.** Once you move beyond manual label creation and begin generating shipments through a shipping automation platform, the system **authenticates against your carrier account** to retrieve rates, create labels, and apply service permissions. ### Plug-and-play shipping versus bring-your-own carrier accounts **Most retailers begin with plug-and-play shipping accounts.** The platform provides rate access under a master agreement; onboarding is fast, and there is little negotiation required. That approach is practical during early growth. It reduces complexity and eliminates administrative overhead. **Bring-your-own carrier accounts operate differently.** You negotiate directly with the carrier, receive your own account number and credentials, then connect those into your shipping workflow. Your negotiated rates and service configurations then flow through your system. Retailers often move from plug-and-play to direct carrier accounts gradually. **Some maintain both simultaneously.** If you are still operating at that earlier stage, this walkthrough of [plug-and-play carriers in Starshipit](https://starshipit.com/blog-content/how-to-guide-plug-and-play-carriers-in-starshipit.md) explains how the transition typically unfolds. The distinction is **less about labels and more about control.** ### Why retailers set up their own carrier accounts As retailers grow, shipping stops being a background task, and starts **becoming a major cost and operational driver.** Setting up your own carrier accounts gives you more control across three key areas:** cost, service, and flexibility.** ### Lower shipping costs through negotiated rates **Shipping costs aren’t fixed. **They’re made up of base rates, surcharges, and accessorial fees that can vary significantly depending on your agreement. [Fuel surcharges](https://starshipit.com/blog-content/shipping-fuel-surcharge.md) can significantly affect the total cost because of how they compound on top of the base cost. When you rely on plug-and-play shipping, you’re using shared rates. But with your own carrier accounts, **you can negotiate pricing based on your volume** and shipping profile. **That often means:** - Lower per-parcel rates - Better discounts as you scale - More visibility into what you’re actually paying Over time, even small reductions per shipment can have a **meaningful impact on margin.** ### Access more delivery services as you grow Direct carrier relationships frequently unlock more than just pricing – they expand what you can offer your customers. With your own accounts, you can access: - Express and priority services - International shipping options - Pickup scheduling and specialised services This becomes especially important as customer expectations increase. Faster delivery, more [choice at checkout](https://starshipit.com/choice-at-checkout.md), and reliable service all contribute to a better [post-purchase experience](https://starshipit.com/blog-content/post-purchase-experience.md). ### Building a multi-carrier strategy No single carrier performs best across every lane or weight band.** Distributing volume across multiple carriers allows you to:** - Compare rates across carriers - Reduce reliance on a single provider - Offer more delivery options at checkout - Adapt quickly if delays or disruptions occur Instead of being locked into one option, you can **route each order based on cost, speed, or destination.** **Starshipit tip:** Starshipit brings [all your carrier accounts into one platform](https://starshipit.com/multi-carrier-shipping.md), so you can compare [live rates](https://starshipit.com/ecommerce-shipping-rates.md), automate carrier selection, and apply your own negotiated pricing – **without paying per-label fees on bring-your-own carrier accounts.** ## Shipping costs starting to eat into your margins? ### How to set up carrier accounts (step-by-step) Opening carrier accounts tends to follow a predictable structure. ### Step 1: Choose the right carriers Before applying, **consider four core factors:** - Domestic versus international coverage - Delivery speed expectations - Service coverage footprint - Pricing models and dimensional rules A common carrier mix for growing retailers includes one national postal carrier for **broad coverage and cost-effective standard shipping**, one express courier for **premium or time-sensitive orders**, and one last-mile or specialist provider for **specific regions or service types.** This structure balances cost efficiency with speed flexibility. When comparing carriers, also **look beyond headline pricing.** Evaluate pickup reliability, rural and remote coverage consistency, claims processes for lost or damaged parcels, and deliver attempt behavior. Some carriers attempt delivery multiple times before returning to sender, while others redirect to collection points sooner. These operational differences **influence the customer experience as much as price.** Choosing carriers is not about picking the biggest brand. It is about **selecting partners whose network, pricing structure, and service performance** align with your product profile and customer expectations. ### Step 2: Apply for a business account Most carriers require business registration details, a shipping volume estimate, pickup address information, and billing details during application. Contract shipping pages such as those provided by [Australia Post for business customers](https://auspost.com.au/business/shipping/parcels-international/contract) outline these requirements clearly. **Approval timelines vary** depending on region and credit review processes. Providing accurate shipment forecasts speeds up internal review and **positions you more credibly for negotiation discussions.** ### Step 3: Negotiate shipping rates Once approved, retailers can often **negotiate per-parcel rates, fuel surcharges, and bulk discounts** tied to projected volume. Preparation matters. Bring a shipment export covering the last 90 to 180 days, broken down by average dimensions and weight bands. **Identify your top shipping zones or countries**, your **residential versus commercial percentage** split, and your **service mix across standard and express** tiers. Carriers respond more constructively when you present real distribution data rather than estimated averages. **Clarify contract components carefully.** Confirm minimum charges that may override discounted rates on lighter parcels. Review accessorial fees such as oversize or additional handling charges. Understand pickup fee thresholds and whether they are waived at certain volume levels. Clarify invoice reporting cadence, digital access to billing data, and the dispute window for invoice corrections. Effective negotiation focuses on [total landed shipping cost](https://starshipit.com/shipping-to-the-us.md) rather than headline discounts alone. ### Step 4: Get your carrier credentials After contracts are finalised, carriers typically provide an account number, API credentials, supported label formats, and access to pick-up scheduling tools. **Label format matters more than many retailers expect.** PDF labels are commonly used in office environments and work well with standard printers. ZPL labels are designed for thermal printers and are often **faster and more cost-effective at scale.** Aligning label format with your warehouse hardware reduces friction and printing delays. **Credential governance is equally important. **Limit API credentials to role-based access, rotate keys when team members change roles, and separate test and production environments where available. Clear credential management** reduces security risk and prevents accidental shipment creation** in live environments during testing. These credentials allow retailers to connect their accounts into platforms like Starshipit and [automate label creation and dispatch.](https://starshipit.com/fulfilment-automation.md) ### Connecting your carrier accounts to Starshipit Once your carrier accounts are set up, the next step is **bringing everything into one place.** With Starshipit, you can **connect your carrier accounts and start automating** your shipping workflow without changing how you operate. After connecting your accounts, you can [generate shipping labels automatically](https://starshipit.com/shipping-labels.md) and** compare rates across multiple carriers** in real time. From there, you can add shipping automation rules to select the best service for each order, and **map delivery options directly to your checkout.** Instead of managing each carrier separately,** everything runs through a single dashboard.** That means less manual work, fewer errors, and more consistent fulfilment as your order volume grows. As your business scales, features like automation, bulk label printing, and [centralised tracking](https://starshipit.com/branded-tracking-page.md) help you maintain speed and accuracy without increasing operational overhead. If you want to offer more delivery **choice at checkout**, you can also **surface multiple carrier services directly to customers**, aligning your backend setup with the delivery experience. **Starshipit tip:** You can use your own negotiated carrier rates inside Starshipit **without paying additional per-label fees.** This gives you full control over your shipping costs while still benefiting from automation rules, and multi-carrier flexibility. ### Tips for managing multiple carriers Set automation rules to choose the cheapest courier** based on zone, weight, or service level.** Use [live rates at checkout](https://starshipit.com/ecommerce-shipping-rates.md) so customers see accurate pricing tied to your negotiated contracts. **Offer different delivery speeds** including economy, express, and premium services to support varied customer expectations. [Monitor carrier performance](https://starshipit.com/blog-content/delivery-performance-kpi.md) using a simple internal scorecard. Track on-time delivery rate, exception rate, damage rate, invoice accuracy, and first-attempt delivery success. Reviewing these metrics quarterly helps **identify whether contract adjustments or service rebalancing is needed.** Establish fallback rules during disruptions. If carrier A experiences delays in certain zones or during peak periods, route affected shipments automatically to carrier B for predefined regions or service tiers. **Automated contingency rules** prevent reactive manual switching and maintain customer confidence. **Starshipit tip:** With [shipping automation rules](https://starshipit.com/fulfilment-automation.md) and service mapping, you can automatically route each order to the most efficient carrier based on destination, weight, and delivery speed, without manual decision-making. ### Take control of your shipping as you scale with Starshipit As your order volume grows, **shipping becomes a bigger part of your cost structure** and customer experience. Setting up your own carrier accounts is how retailers **move from convenience to control** – lowering costs, expanding delivery options, and building a more resilient shipping operation. Starshipit brings those carrier relationships into one place, so you can **automate fulfilment, compare rates, and scale** without adding complexity. **Ready to take control of your shipping costs?** Start a [free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a demo](https://starshipit.com/book-an-appointment.md) to see how your own carrier accounts can power a scalable, automated shipping setup in Starshipit. ## Ready to start automating? ## https://starshipit.com/blog-content/set-up-shipping-for-your-ecommerce-store # Checklist: How to set up shipping for your eCommerce store Setting up an online store has never been easier. But shipping can seem difficult. Here's what need to do to automate your shipping and fulfilment. Canonical URL: https://starshipit.com/blog-content/set-up-shipping-for-your-ecommerce-store **Summary:**_ Checklist: How to set up shipping for your eCommerce store is a practical reference for comparing options and deciding what to improve next. Use it to narrow the checks, tools or workflow changes that match your store size, team capacity and shipping operation._ Building an online store? To be prepared you need to think about the last mile first. Thanks to the ease and accessibility of eCommerce platforms, setting up an online store has never been easier. But there’s so much more to running a successful online business than having an awesome product and a great-looking website. ### So what do I need to do as an online retailer to automate my shipping and fulfilment from the outset? #### 1. Create an order fulfilment plan Before a customer places an order, you need to know how they’re going to receive it. When setting up your fulfilment process, you have a few options: - Manually manage fulfilment yourself (this might work while you’re small but as you scale it will become untenable) - Integrate with each courier platform you use (this can be clunky if you need to use different computers, monitors and printers for each courier company) - Integrate with a fulfilment automation platform (this integrates all of your couriers into one system, and makes it really easy to print all of your shipping labels and documentation) ### 2. Develop your delivery experience strategy It’s important that you **choose your couriers carefully, based on the services you want to offer your customers**. For example, are you going to be shipping domestically and [internationally](https://starshipit.com/international-shipping.md)? One courier might do both, but it might be more efficient and affordable if you sign up with one for domestic shipping and another for international. **Consider your target audience and what they will be looking for in their delivery experience too**. For example, same-day delivery for metro areas works well for fashion businesses (get those shoes delivered in time for the weekend!). If you sell high-value items, you might need a ‘signature required’ delivery option. ### 3. Choose your couriers Once you’ve determined the delivery experience you want to provide, it’s time to find the couriers that will make it happen. **Select a few, compare rates and service offerings, and find out if you can arrange regular collections from your warehouse or if you need to drop off parcels to the post office or a collection point.** Some retailers are daunted by couriers so might decide that a shipping aggregator is the best way to get the cheapest rates. In actual fact, **if you deal with the courier companies directly you’ll be more likely to get a better rate than the aggregators can offer because you can negotiate directly **(and the aggregator can’t add a margin on top). [Starshipit is an enabler, not an aggregator](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md), which means **we connect businesses to the couriers directly so they have total control over their shipping**. We have excellent relationships with leading domestic and international couriers, so we can help businesses of every shape and size negotiate the best rates with them directly, instead of being served up rates that aggregators clip the ticket on. ### 4. Print shipping labels Printing shipping labels is one part of the fulfilment process that is often overlooked, even though it’s arguably the most important – and the most time-consuming. In the early days it might be sustainable to hand-write addresses onto the front of courier bags or print labels off one by one on your standard ink jet printer, but it’s easy to make mistakes and as your volume increases it’s just not sustainable long-term. Fulfilment automation software like Starshipit looks after everything printing-related for you. **Print shipping labels and packing slips at the click of a button, one or a few at a time or all at once**. Printing manifests for couriers and customs documentation for international orders is easy too. You can even **autocorrect invalid addresses before you print the labels**, so even if your customer input the wrong details their parcel will still get to the right place. Don’t forget all the stationary and packaging supplies you’re going to need too. Labels, label supplies, printers, packaging, boxes, padding for protection … make sure you have enough supplies on hand so when your next influx of orders comes through, you’re prepared. ### 5. Choose the right printer Because you’ll be doing a lot of printing, it’s important that you think about the [best printer](https://starshipit.com/blog-content/the-best-printer-for-printing-shipping-labels.md) too. **An inkjet printer goes through a lot of ink so the more orders you send out the more ink cartridges you’ll have to buy**. If it rains the ink could run too, making it virtually impossible for the courier driver to know where they’re supposed to deliver your parcel. **A thermal printer uses heat to print images onto special thermal paper**. The paper costs slightly more than standard paper but it doesn’t use ink, it’s much faster to print onto, and it won’t run if it gets wet so it’s much more cost-effective and efficient overall. We recommend the [Zebra GK420d](https://www.pbtech.co.nz/product/POSZBR0050/Zebra-GK420D-direct-thermal-label-printer-203-DPI?gclid=EAIaIQobChMIt_SlueLw6QIVwRwrCh0JBg55EAAYAyAAEgJgyPD_BwE), [SATO WS4](https://www.pbtech.co.nz/product/POSSAT1004/SATO-WD202-401NN-PA-WS408DT-DIRECT-THERMAL-DESKTOP?qr=popular_related_products) and [DYMO LabelWriter 4XL](https://www.dymo.com/label-makers-printers/labelwriter-label-printers/). ### Set up your online business like you really mean it Keen to give Starshipit a go for yourself? Sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) today (no credit card details needed). Our team of expert sales and support specialists is ready to help you get the most out of Starshipit’s features. ## https://starshipit.com/blog-content/ship-makeup-and-cosmetics-internationally # How can you ship makeup & cosmetics internationally? The best strategies for shipping makeup and cosmetics globally - from packaging tips to navigating customs and selecting carriers, this guide helps beauty brands ensure safe, on-time delivery and boost customer satisfaction with real-world examples from industry leaders. Canonical URL: https://starshipit.com/blog-content/ship-makeup-and-cosmetics-internationally **Summary:**_ Makeup and cosmetics can be shipped internationally when ingredients, product classification, packaging rules and destination restrictions are checked before dispatch. Confirm each item’s shipping status, prepare customs information and choose tracked courier options to avoid delays or rejected parcels at customs._ With the self-care industry booming, **international demand for beauty products has never been higher**, and it’s set to keep rising. But as the opportunities rise for retailers, so do the challenges. From shipping delicate items like foundations and lipstick to navigating strict customs regulations, beauty brands face the tricky task of **meeting customer expectations for delivery**. [According to Statista](https://www.statista.com/statistics/1410071/delivery-time-beauty-online-orders/), **over 50% of beauty shoppers expect fast delivery, with 38% wanting their orders within 24 hours** – no pressure! In this guide we’ll walk you through the **best strategies for shipping makeup and cosmetics** on a global scale, ensuring your customers receive their orders on time and in top condition. Plus, we’ll take a look at **how leading beauty brands like Sephora, Fenty Beauty, and The Ordinary** have perfected the art of international shipping – giving you real-world examples to inspire your own global takeover. ### Table of contents - **The best international shipping tips for makeup brands** - Consider the shelf life of the product - Control warehouse temperature to protect products - Master the carrier mix: Balancing speed, cost and customer preferences - Use the best packaging for fragile makeup - Print the right dangerous goods documentation - Create a branded tracking page with timely notifications - **Which carriers can you ship makeup internationally with?** - How to ship makeup and cosmetics internationally with DHL - How to ship makeup and cosmetics internationally with FedEx - How to ship makeup and cosmetics internationally with UPS - How to ship makeup and cosmetics internationally with CouriersPlease - **Examples of online makeup stores that ship internationally** - Fenty Beauty: Global glam with transparent shipping - Sephora: A beauty powerhouse with global reach - The Ordinary: Affordable skincare across borders - **Next steps** ### The best international shipping tips for makeup brands [Shipping makeup internationally](https://starshipit.com/international-shipping.md) requires **careful planning to preserve product quality**, stick to international shipping regulations and ensure your customers open their packages with delight, not disappointment. From packaging to compliance, **here are some top tips** to get your beauty products safely into the hands of customers around the world. ### Consider the shelf life of the product Makeup has an expiration date, and international shipping adds another layer of complexity. **Temperature fluctuations, long transit times, and improper storage** can all negatively impact the quality of your products before they even reach your customers. For makeup brands, ensuring that your **products arrive fresh and intact** is essential for maintaining customer trust. Consider the specific requirements of different products, like how liquid foundations or cream-based items are more sensitive to heat than powders or solid makeup. **Taking into account the shelf life of your products** helps guide important decisions, from choosing packaging to selecting carriers with faster delivery options. Preserving product quality not only meets customer expectations, but also **reduces return rates and the risk of complaints**. ### Control warehouse temperature to protect products **Temperature control** is a vital part of maintaining product quality, especially for heat-sensitive items like foundations, lipsticks, and skincare products. For example, cream-based products may deteriorate in warm environments, while **certain ingredients in makeup could degrade** if exposed to excessive cold. Ensure the temperature in your warehouse is set to protect your products from environmental damage, **keeping them within a stable range** to avoid any deterioration. Also consider **using insulated** packaging to offer an extra layer of protection, particularly when shipping to regions with unpredictable weather or during warmer months. ### Master the carrier mix: Balancing speed, cost and customer preferences **Choosing the right mix of carriers** is key to ensuring your products reach customers on time and in the best condition, no matter where in the world they’re located. While speed is important, it's not the only factor to consider. **Providing a balanced range of delivery options** allows customers to choose what suits them best—whether it's **faster delivery** for a cost premium or a **more cost-effective** option that takes a little longer. For products sensitive to environmental conditions, like cosmetics, selecting carriers with [**appropriate delivery timeframes**](https://starshipit.com/blog-content/how-long-does-international-shipping-take.md)** can prevent spoilage** and maintain product quality. However, it's also important to keep an eye on how these shipping costs affect your business. The right carrier mix should **provide both speed and affordability**, ensuring your customers get their products when they need them **without eating into your profit margins**. Your mix of carriers should also ensure you stay compliant with any **dangerous goods regulations** – we’ll touch on that later in the article! ### Use the best packaging for fragile makeup **Shipping fragile cosmetics** like eyeshadow palettes, glass-bottled foundations, and pressed powders internationally **takes some extra special care**. The extended handling, longer shipping routes, and potential rough handling make it critical to [use the right packaging materials](https://golocad.com/blog/ship-makeup-and-cosmetics/) to protect these items. - **Double-boxing** – For items like [perfumes](https://starshipit.com/blog-content/how-to-ship-perfume-internationally.md) or foundations in glass containers, double-boxing is essential. Place the product in a smaller box with padding materials, then pack that inside a larger shipping box with additional cushioning in between to absorb impacts. - **Cushioning materials** – Use foam inserts, bubble wrap, or crumpled paper to prevent movement inside the package. Layer fragile items three to four times, ensuring no empty spaces within the container. Fill any gaps with foam peanuts or other light-weight cushioning materials to keep products from bumping into each other during transit. - **Sealing and extra protection** – Seal packages securely using the H-taping method, where tape is applied to all the seams and edges of the box. For added protection from humidity and moisture, use pressure-sensitive tapes to prevent any damage in warmer weather conditions. This is especially important for long-distance international shipments. - **Leak-proof packaging for liquids** – For perfumes, sprays, and other liquid cosmetics, pack them in leak-proof containers and place them upright to prevent spills. Additional protective layers can also help prevent breakage or leaks in transit, keeping other items in the shipment safe from any contamination. - **Sustainable packaging** – Using [eco-friendly packaging](https://starshipit.com/blog-content/unveiling-sustainable-shipping-strategies-with-the-ceo-of-the-better-packaging-co.md) options like biodegradable bubble wrap or recyclable paper can not only protect your products but also appeal to eco-conscious customers. Brands that make sustainability a priority can strengthen relationships with customers who value responsible business practices. ### Print the right dangerous goods documentation [Shipping cosmetics internationally](https://www.eurosender.com/en/pack-ship/cosmetics) requires more than just good packaging – **some products are classified as dangerous goods (DG)** and need to follow specific regulations. Here’s what beauty brands need to know to ensure smooth, **compliant international shipping**. #### Classify your products correctly Many beauty products are **considered hazardous due to their ingredients**, even some you might not expect. For example, perfumes are classified as flammable liquids because of their alcohol content, and aerosols fall under hazardous materials due to compressed gases. **Understanding these classifications is key** to filling out the right documentation and packaging your products according to international standards. Here are **some common beauty products** that are classified as Dangerous Goods: - **Aerosol sprays** (e.g., hairsprays, deodorants) - _Class 2.1: Flammable gases_ - **Nail polish and nail polish remover** - _Class 3: Flammable liquids (due to acetone or ethyl acetate content)_ - **Perfume and fragrances** - _Class 3: Flammable liquids (due to alcohol content)_ - **Hair dyes** (containing peroxide) - _Class 5.1: Oxidizing substances_ - **Hair straightening/ smoothing products** (containing formaldehyde) - _Class 6.1: Toxic substances_ - **Acetone-based products** (e.g., nail polish remover) - _Class 3: Flammable liquids_ - **Certain skin lightening creams** (containing hydroquinone or mercury compounds) - _Class 6.1: Toxic substances_ - **Solvent-based makeup removers** - _Class 3: Flammable liquids_ - **Compressed gas cartridges** (for airbrush makeup) - _Class 2.2: Non-flammable, non-toxic gases_ - **Essential oils** (with flammable volatile oils) - _Class 3: Flammable liquids_ #### Use HS codes for smooth customs clearance Each product shipped internationally needs a [Harmonized System (HS) code](https://starshipit.com/blog-content/what-is-hs-code.md), which is used by customs authorities to identify and categorise products. Dangerous goods like **cosmetics require specific HS codes** for correct classification. **Failing to use the right HS code** can result in **customs delays, fines, or returned goods**. Ensure every shipment is labeled with the correct HS code to help streamline customs clearance. #### Complete dangerous goods documentation You’ll need to include a **Dangerous Goods Declaration (DGD)** with every shipment that includes hazardous materials. This form provides information on the** type of dangerous goods you’re shipping**, including the **UN number**, the **class of the dangerous good**, and any **special handling or packaging instructions**. Ensure that [hazard labels](https://starshipit.com/blog-content/international-shipping-label-guide.md) are clearly visible on the outside of the package. #### Stay informed on country-specific regulations Each country has **different requirements** for dangerous goods. Some may restrict certain cosmetic products or require specific handling instructions. Ensure you’re** aware of these rules before shipping internationally** to avoid any delays or returns. **Starshipit tip:** Use [Starshipit’s automation tools](https://starshipit.com/international-shipping.md) to generate **accurate customs documentation** and automatically include the **correct HS code**s on each shipment to avoid customs delays and fines. ### Create a branded tracking page with timely notifications A great post-purchase experience keeps customers coming back, and **branded tracking pages are key to maintaining engagement**. Instead of sending customers to a generic carrier site, create a custom tracking page with your logo and style. Then **add real-time order updates** via email or SMS so your customers know when their order is packed, shipped, out for delivery, or delayed. Clear communication around delivery timelines builds trust, and **proactive notifications reduce customer service inquiries**. **Starshipit tip:** With Starshipit, you can easily create personalised [tracking pages](https://starshipit.com/branded-tracking-page.md) and set up **automated notifications** that update your customers at each stage of the delivery process, ensuring a smooth, transparent post-purchase experience. ### Which carriers can you ship makeup internationally with? Shipping makeup internationally involves **choosing a carrier that can handle fragile and potentially hazardous products**, ensuring they arrive safely and on time. Before shipping these items, it’s important to note that with most eligible dangerous goods carriers, **shippers need to be pre-approved and trained to handle dangerous goods** in accordance with IATA (air) or ADR (road) regulations. The right carriers will streamline the process, build trust with your customers, and give your brand a competitive edge, **while keeping you fully compliant**. Some of the top carriers for shipping makeup and cosmetics globally include DHL, FedEx, UPS, and CouriersPlease, all offering reliable solutions **tailored to the needs of beauty brands**. ### How to ship makeup and cosmetics internationally with DHL [DHL](https://starshipit.com/partner/dhl-express.md) is a trusted global carrier with **extensive experience in shipping dangerous goods**, including beauty products that are classified as hazardous materials. DHL ensures compliance with these regulations, offering a **reliable solution for transporting high-risk beauty products** across borders safely and efficiently. **Here’s what to consider when ****[shipping beauty products with DHL](https://www.dhl.com/discover/en-ph/logistics-advice/essential-guides/How-To-Ship-Dangerous-Goods-and-Hazardous-Materials-Safely)****:** - **Compliance with regulations** – Makeup, especially products with perfumes and aerosols, are classified as dangerous goods. DHL ensures your shipment complies with hazardous material regulations by offering services for packaging and handling these items. - **Packaging considerations** – Fragile items, such as glass-bottled makeup, must be securely packed with leak-proof materials. DHL recommends using double-boxing techniques and following IATA and ADR packaging standards to prevent damage or leakage during transit. - **Delivery services** – DHL’s Express Worldwide service is ideal for shipping makeup internationally, offering delivery in 1-3 business days to many destinations. They also support shipments of dangerous goods in limited quantities (LQ) and temperature-sensitive products. ### How to ship makeup and cosmetics internationally with FedEx [FedEx](https://starshipit.com/partner/fedex-shipping.md) is another global leader in handling dangerous goods. As we mentioned, to ship these products, **businesses must be pre-approved and trained in dangerous goods regulations**, ensuring compliance with both [FedEx](https://www.fedex.com/en-us/service-guide/dangerous-goods/how-to-ship.html) and [IATA standards](https://www.iata.org/en/training/subject-areas/dangerous-goods-regulations-courses/). With strict packaging requirements and specialised shipping solutions, FedEx offers businesses a reliable and secure way to ship makeup globally while meeting all regulatory and safety guidelines. **Here’s some key information to remember when shipping beauty products with FedEx:** - **Packaging requirements** – Packaging must be leak-proof, secure, and clearly labeled with appropriate hazardous material identifiers. FedEx provides specific guidelines for inner and outer packaging to prevent spills and breakage. - **Service options** – FedEx International Priority is ideal for urgent dangerous goods shipments, ensuring delivery within 1-3 business days. FedEx International Economy offers more cost-effective options while still allowing dangerous goods, with all shipments fully trackable. - **Shipper responsibilities** – Shippers must ensure correct documentation, including Dangerous Goods Declarations (DGD), and labels. FedEx also requires the inclusion of Material Safety Data Sheets (MSDS) where applicable to ensure compliance with regulations and safe handling. ### How to ship makeup and cosmetics internationally with UPS **[UPS](https://starshipit.com/partner/ups-shipping-software.md)**** accepts hazardous materials on a contract basis**, which means retailers must be pre-approved to ship certain dangerous goods. [UPS's Hazardous Materials Contract Shipping service](https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/hazardous-materials-guide/shippers-responsibilities/contract-shipping.page) ensures that these shipments are handled with extra care, including **specific packaging and labeling requirements**. ** When shipping makeup and cosmetics with UPS, here’s what to consider:** - **Classification and documentation** – Each dangerous good must be correctly classified under UPS and regulatory guidelines. This includes using the appropriate UN numbers, hazard labels, and completing a shipper’s declaration. - **Packaging requirements** – UPS enforces strict packaging guidelines for hazardous materials to ensure safe transportation. For makeup products, this often includes leak-proof packaging for liquids and sturdy, padded materials for fragile items like glass bottles. UPS also requires that dangerous goods be packaged according to the Limited Quantity provisions for certain ground services. - **Restricted items** – UPS has specific restrictions on certain hazardous items, especially when it comes to air shipments. For example, perfumes and aerosols can be shipped by air only if they comply with stringent IATA regulations. UPS does not accept lithium batteries packed separately (UN3480) for air transport, which is good to know for makeup devices like rechargeable airbrushes. ### How to ship makeup and cosmetics internationally with CouriersPlease [CouriersPlease](https://www.couriersplease.com.au/dangerous-goods) offers domestic and international shipping services for certain dangerous goods but **be aware that their capabilities are more limited **compared to major global carriers like DHL or FedEx. If you're looking to ship makeup and cosmetics internationally with CouriersPlease, it's important to understand their specific rules and restrictions. ** Here's what you should keep in mind when shipping cosmetics with CouriersPlease:** - **Limited acceptance of dangerous goods** – CouriersPlease only accepts a limited range of dangerous goods for shipping. For example, cosmetics such as nail polish, perfumes, or aerosol sprays may be restricted, so it’s important to verify whether your goods are acceptable before booking. - **Packaging requirements** – Any dangerous goods accepted by CouriersPlease must be securely packaged **according to Australian dangerous goods regulations**. This includes using approved containers, hazard labeling, and ensuring proper documentation. For cosmetics, this might include leak-proof containers for liquids or aerosols and cushioning to prevent breakage during transit. - **Documentation and declarations** – As with other carriers, shippers are required to provide a dangerous goods declaration form. This document ensures that your shipment complies with regulatory requirements. ### Examples of online makeup stores that ship internationally ### Fenty Beauty: Global glam with transparent shipping Founded by global music icon Rihanna, [Fenty Beauty](https://fentybeauty.com/) has taken the beauty world by storm, celebrated for its inclusive range of products. Known for pushing the boundaries of diversity, Fenty's **global shipping strategy** ensures that beauty lovers around the world can access their favourite products seamlessly. ### What Fenty does well Now, beauty lovers worldwide can access Fenty’s iconic products thanks to their **flexible international shipping options**. For orders over $75 USD, Fenty offers free standard shipping, giving customers even more reasons to shop. For smaller orders, shipping rates are calculated at checkout based on the destination and shipping option selected, **ensuring transparency and no surprises**. Fenty also offers Express shipping, delivering orders in as little as 2-6 business days. Whether standard or express shipping is chosen, **all shipments come with tracking**, allowing customers to stay updated on their order’s journey from warehouse to doorstep. Additionally, customers can** opt for duty-paid or duty-unpaid shipping**, providing flexibility based on local customs requirements. Select products, such as Fenty’s Eau de Parfum, are classified as **hazardous materials and are shipped internationally via **[**DHL Express**](https://starshipit.com/partner/dhl-express.md), ensuring safe and compliant delivery. **Starshipit tip:** Use Starshipit’s [**multi-carrier integration**](https://starshipit.com/multi-carrier-shippin.md) to set up flexible shipping options that suit your customers. You can then **configure live rates at checkout**, so shoppers know exactly what to expect when it comes to shipping costs. ### Sephora: A beauty powerhouse with global reach Dominating the digital beauty scene with over 16 billion U.S. dollars in online sales in 2023, [Sephora](https://www.sephora.com/) isn't just a store, it's a **global beauty destination**. This powerhouse retailer boasts a massive selection of products, putting the thrill of a Sephora shopping spree **within reach for beauty enthusiasts worldwide**. ### What Sephora does well Sephora doesn't cut corners on international shipping. **Partnering with trusted carriers** like [FedEx](https://starshipit.com/partner/fedex-shipping.md), [UPS](https://starshipit.com/partner/ups-shipping-software.md), and [DHL](https://starshipit.com/partner/dhl-express.md), they ensure everyone’s favourite makeup, skincare, and fragrances **arrive safely and efficiently**. Additionally, with **tracking information available**, customers can monitor their haul's journey and get ready to experience the joy of Sephora, no matter where they are in the world. **Starshipit tip:** With Starshipit, you can offer your customers a seamless post-purchase experience by **automatically sending **[**branded tracking updates**](https://starshipit.com/branded-tracking-page.md) at each step of the shipping process. Keep your customers engaged and informed, boosting satisfaction and **reducing customer service inquiries**. ### The Ordinary: Affordable skincare across borders [The Ordinary by Deciem](https://theordinary.com/en-us/faq.html#shipping_delivery) has made a name for itself as a global beauty brand, shipping its affordable skincare products to** customers around the world**. The Ordinary’s streamlined approach to beauty has resonated with customers everywhere, helping them gain a loyal global following. ### What The Ordinary does well The brand’s success with international shipping can be attributed to its **clear communication of shipping times and costs at checkout**, ensuring customers know what to expect. The Ordinary is also known for its transparency with customers, offering **detailed tracking and updates** during the shipping process. Despite challenges during the COVID-19 pandemic, The Ordinary managed to maintain its global shipping presence by **continuously working with a range of carriers across regions**, including [Australia Post](https://starshipit.com/partner/australia-post.md), Canada Post, [Royal Mail](https://starshipit.com/partner/royal-mail.md), [UPS](https://starshipit.com/partner/ups-shipping-software.md), [DHL](https://starshipit.com/partner/dhl-express.md), and [USPS](https://starshipit.com/partner/usps.md), to adapt to changing demands. This approach has allowed them to stay resilient and **maintain a seamless customer experience** across borders. **Starshipit tip:** Use Starshipit to manage all your carriers in one unified platform, then use the **powerful rules engine** to **assign the best carrier for each order**. Whether it’s based on **location, speed, service type**, or a combination of factors – you’ll take the guesswork out of shipping to provide a seamless customer experience. ### Next steps International shipping can be a challenge for beauty brands, but **with the right strategies in place**, you can ensure your products arrive safely and in perfect condition. Whether it’s **choosing the best carriers, understanding how to pack delicate items, or navigating customs documentation**, being prepared helps you build trust and loyalty with your customers. Take notes from beauty giants like Sephora, Fenty Beauty, and The Ordinary, who have mastered the art of shipping their products globally. By offering **transparency, efficient delivery, and customer-centric shipping options**, they’ve given their logistics strategy a global glow-up with flawless fulfilment. #### Get the guide Ready to create loyal customers and **grow your beauty brand**? Download our eBook [_'Loyalty x logistics: Shipping strategies for beauty and cosmetics brands'_](https://info.starshipit.com/beauty-loyalty-ebook) to learn how streamlined shipping can enhance customer experience and help you expand confidently into new markets! - [Download now](https://info.starshipit.com/beauty-loyalty-ebook) ### Bonus beauty blogs Looking to dive deeper into shipping beauty products? Don't miss our comprehensive guides tailored to the industry: - [Can you ship skincare internationally?](https://starshipit.com/blog-content/can-you-ship-skincare-internationally.md) - [Can you ship nail polish internationally?](https://starshipit.com/blog-content/can-you-ship-nail-polish-internationally.md) - [How to ship perfume internationally - Including carrier guides (FedEx, DHL and more)](https://starshipit.com/blog-content/how-to-ship-perfume-internationally.md) **Ready to supercharge your beauty brand’s international shipping process?** With Starshipit, you can automate customs documentation, manage multiple carriers, and offer a seamless post-purchase experience. [Book a custom demo](https://starshipit.com/book-an-appointment.md) or [start your free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) today and unlock tools that will help you **ship faster, smarter, and more efficiently**. ## Ready to start automating? ## https://starshipit.com/blog-content/ship-to-rural-addresses-rural-deliveries # How to solve rural delivery challenges and boost customer satisfaction Get a handle on rural deliveries with shipping automation. Improve time frames, lower costs, & manage customer expectations. Canonical URL: https://starshipit.com/blog-content/ship-to-rural-addresses-rural-deliveries **Summary:**_ Rural delivery challenges usually come from limited carrier coverage, longer transit times, surcharges and less predictable delivery windows. Set accurate checkout options, validate addresses and send proactive tracking updates so rural customers understand timing before and after checkout with confidence._ Picture this: You’ve just started your new online business; the orders are rolling in and you’re getting rave reviews online. But then a bump in the road – your number of rural deliveries starts to tick up, and so do your shipping costs. Delivery to [rural addresses](https://blog.nzcouriers.co.nz/article/explaining-business-residential-rural-delivery-and-more/) typically means dealing with additional freight costs and the need to identify and correct sometimes inconsistent rural addresses. That’s not to mention the higher fuel costs for couriers, slower delivery times and more. How are you supposed to service your customers with rural addresses while keeping a handle on [shipping costs](https://starshipit.com/blog-content/shipping-costs-calculating-the-actual-cost-to-ship-a-package.md)? Don’t worry. In this article, we’ll cover some of the main challenges you’re likely to face when shipping rural, strategies you can use and how to keep rural delivery costs down. We’ll also look at the story of Mountain Culture – a real-life Australian brewery now shipping to addresses all over Australia. ### The number of rural online buyers is set to grow Across the globe, over [90%](https://auspost.com.au/content/dam/auspost_corp/media/documents/ecommerce-industry-report-2022.pdf) of internet users now visit online retail stores. That’s a lot of online shopping – and a lot of rural customers! What’s more, in Australia, a [report from Deloitte](https://powerretail.com.au/news/auspost-to-drive-10-6-billion-to-regional-e-commerce-market/) (2020) found that in just one year there were 36 million parcel collections in regional post offices and hubs. The report also found that half of regional Australians make a purchase online which requires a delivery at least once a month. The total value of regional eCommerce was also estimated at around $10.6 billion. There’s no denying that this market will continue to grow – both in Australia and beyond. ### Rural deliveries: Top pain points for retailers So, what are some of the main challenges retailers face when shipping orders to these rural addresses? - **Shipping costs –** It’s not cheap to deliver orders to rural customers. In fact, there are often unavoidable rural delivery surcharges. - **Stretched delivery timeframes – **Particularly a problem for Australia and the United States, rural deliveries always take much longer than deliveries within or between cities. This can be an issue for food retailers. - **Fewer delivery runs –** It makes sense that for the most part, rural locations get fewer delivery runs than urban locations. This ties back to the delivery timeframe problem above. - **The need for clear rural customer delivery instructions – **While not a problem exclusive to rural deliveries, the timeframes and distances involved with rural deliveries can make clear rural customer delivery instructions even more important to ensure customers get their orders on time. ### How to manage rural deliveries With the growth of rural deliveries unlikely to slow, retailers will need to consider [a few different options](https://woocommerce.com/posts/ecommerce-shipping-solutions-guide/) to manage customer expectations and get orders out in a timely manner. 🚚 **Limit delivery areas** In some cases, depending on the products you’re shipping, you may want to consider limiting your delivery areas. This is particularly relevant for businesses shipping food and other perishables. ** **📦 **Send orders all together** Partial shipments are a great tool and customer incentive, but they don’t always make sense for rural customers. Instead, wait until orders are complete and send the order in one shipment. 😊** Manage customer expectations** Keep your customers in the loop throughout the delivery process with SMS and email shipping notifications as well as branded tracking pages. These tools let your customers know expected delivery times, when orders hit key delivery milestones and if there are any delays. 🆓** Offer free delivery for orders over a certain amount** You may want to encourage your customers to place larger orders so they can get free shipping. The idea is that the additional spend covers the shipping costs you’ll have to pay to get their order out. 🤝** Pick the right courier partners** Some couriers are better than others at [servicing rural locations](https://www.nzpost.co.nz/personal/receiving/rural-delivery). For this reason, you may want to use specific couriers for rural addresses and other couriers for urban addresses. Using a so-called [multi-courier strategy](https://starshipit.com/blog-content/multi-brand-shipping-strategy.md) is a great way to manage shipping in general, as you’ll be able to easily add and remove courier services as required. Wondering how you might manage all these recommendations? Managing your shipping in one centralised dashboard with shipping automation can be a great place to start. In this next section, we’ll cover how Starshipit can help. ### Having trouble with rural deliveries? Consider shipping automation As you’ve probably gathered from the section above, getting a handle on rural customer deliveries isn’t exactly easy. After all, there are a few different areas you need to address. Thankfully, shipping automation can help. If you haven’t come across [shipping automatio](https://starshipit.com/blog-content/what-is-shipping-automation.md)n before, it’s the process of using a single, centralised software platform to manage the different parts of your shipping. You can plug all your various platforms – like your eCommerce platform, warehouse management systems and different courier services – into one dashboard, letting you manage shipping from one dashboard. Let’s see how shipping automation with Starshipit works to make managing rural deliveries easy for you and your customers. ### Create shipping rules Using Starshipit’s Rules Engine, you can create custom rules which can be set to apply based on certain triggers. For example, you can [create rules based on postcode](https://support.starshipit.com/hc/en-us/articles/115000259963-Rules-based-on-postcode), which lets you set specific couriers to apply to orders from certain post codes. This is useful when you have couriers suited for rural deliveries, and others for urban deliveries. Shipping automation also helps you to display different delivery options at checkout, so your customers can choose the one that suits them. ### Keep customers informed about their deliveries With rural delivery timeframes often slightly longer than urban timeframes, it’s always important that customers know where their order is and when to expect it. This is another area where shipping automation has a large part to play. In Starshipit, you can use a template builder to create your own shipping notifications and branded tracking pages, and then set when you want to send your notifications. ### Manage shipping costs Whether you’re shipping to rural addresses or within the city limits, it’s important to manage shipping costs. In fact, this is one of the main reasons businesses turn to shipping automation. You can [set up automation](https://starshipit.com/fulfilment-automation.md)s to ensure your shipping isn't eating into your margins. For example, you can create rules to account for variations in your shipping costs based on destination, weight, or delivery timeframes. You can then display accurate rates at checkout. ### Auto correct invalid addresses Starshipit can automatically flag and fix invalid addresses, even if your customers input the wrong details. ### Manage couriers in one platform Have you ever tried to juggle multiple courier systems? It isn’t easy, and as your business grows and order volumes climb, it gets even harder. Shipping automation let’s you manage your different couriers from one platform, so you never need to copy order details between your eCommerce platform and couriers ever again. ### How one Australian brewery overcame the challenges of rural deliveries [Mountain Culture](https://starshipit.com/blog-content/how-mountain-culture-uses-shipping-automation-to-manage-australia-wide-deliveries.md) is a brewery based in the Blue Mountains town of Katoomba. After suffering through the 2019 Australian bushfires and COVID, founders DJ and Harriet McCready knew they had switch to online selling in order to remain afloat. The challenge? Getting beer delivered to Australians all over the country. In just a few weeks, they set up an online store, designed cans for their famous brews and started working out how they would get their beer out and into the hands of their eager customers. Turning to Starshipit for shipping automation, it wasn't long before Mountain Culture had a smooth shipping operation up and running. With Starshipit, managing rural deliveries is as easy as sending orders within the same town. Now, the team saves 6-10 hours per week on packing and logistics alone. ### How Starshipit helps Mountain Culture - Save time in the packing stage by allowing Mountain Culture to filter orders by items. - Allows Mountain Culture to automatically assign the correct shipping rates to customers, even if they live rural. - Integrate with their courier and the other systems their business depends on. - Auto-corrects any invalid addresses (including rural addresses). - It just works – Starshipit handles the shipping basics for Mountain Culture without asking too much of their staff, or their time. Interested in reading the full story? [Check out the case study](https://starshipit.com/case-study/mountain-culture.md). ### Wrap up To sum up, shipping to rural addresses can present a challenge to retailers, including increased costs and longer delivery times. However, by considering options such as limiting delivery areas, sending orders together, managing customer expectations, offering free delivery for larger orders, and choosing the right courier partners, retailers can effectively service rural customers while keeping shipping costs under control. Shipping automation with Starshipit can further streamline the process by centralising shipping and allowing for [custom rules](https://support.starshipit.com/hc/en-us/articles/115001575803-Rules-overview) and customer tracking. Don't let rural deliveries hold you back from growing your online business – try shipping automation with Starshipit today and see the difference it can make. To experience the full benefits of shipping automation, [sign up for a free trial](https://starshipit.com/free-trial.md) or book a demo with one of our friendly team. ## Ready to start automating? ## https://starshipit.com/blog-content/shipment-delays-most-common-causes-and-how-to-mitigate-risks # Shipment delays: Most common causes and how to mitigate risks Shipment delays are more than just late packages. In this blog, we'll discuss how to prevent shipment delays and keep your business running smoothly. Canonical URL: https://starshipit.com/blog-content/shipment-delays-most-common-causes-and-how-to-mitigate-risks **Summary:**_ Shipment delays happen when carrier capacity, address errors, weather, customs, inventory issues or poor communication interrupt the delivery journey. Reduce the risk with cleaner order data, fallback courier options and proactive tracking updates before customers need to ask for help._ **Shipment delays are more than just late packages. It's about shattering customer expectations, straining resources, and potentially denting your reputation. That's why timely delivery becomes the lifeblood of businesses. Today, we'll discuss how to prevent shipment delays and keep your business running smoothly.** Understanding the root causes is the key to prevention. So, we'll walk you through the common shipment delay issues, including their impact on your bottom line. We're handing you practical strategies, examples, and tools to help you develop a robust contingency plan. We’ll also guide you on [managing customers when shipments are late](https://starshipit.com/blog-content/5-ways-to-manage-your-customers-when-couriers-are-delayed.md) so their shopping experience stays positive. After reading this comprehensive guide, you can refine your approach and navigate these challenges with resilience and foresight. Let’s begin. ### In this article: - 5 key shipment delay causes and how to fix them - Incorrect shipping data and paperwork - Poor inventory management - National and international holidays - Inaccurate demand forecasting - Natural calamities and weather events - Conclusion ### 5 key shipment delay causes and how to fix them Spotting typical triggers and applying the right strategies can help minimise delivery disruptions. So here are the common reasons behind shipment delays and their practical solutions. ### 1. Incorrect shipping data and paperwork Being careful and accurate when you're getting orders ready to ship is important. If mistakes happen, it messes up the whole process and makes everything slower. The most common mistakes are **encoding the wrong item description or forgetting to include contact details.** Let's say you're running an online retailer that sells baseball equipment. Your orders of pitching nets are flowing in, and you're excited to send them out to your customers on time. However, a staff member accidentally swaps the information of two different orders. Because of the mix-up, the carrier ends up sending the wrong [pitching nets](https://www.anytimebaseballsupply.com/collections/9-hole-pitching-nets) to the wrong customers. Imagine a little league team expecting large practice pitching nets for their field, but they receive smaller ones meant for batting cages instead. Confusion sets in, leaving the team without the equipment they were counting on. #### Root cause: Human error The primary cause of incorrect shipping data is human error. These errors can stem from various factors, like **oversight, miscommunication, misunderstanding, or fatigue**. It can happen at various stages of the shipping process. But the most common occurrence is during the data entry and communication processes. #### Solution: Use automation and validation tools The key to mitigating this problem lies in reviewing [international shipping label guidelines](https://starshipit.com/blog-content/international-shipping-label-guide.md) and implementing [automated shipping systems](https://starshipit.com/fulfilment-automation.md). These systems **instantly cross-verify shipping information**, reducing the chances of errors slipping through. It usually uses advanced technology to provide handy features like address verification to validate shipping addresses against postal databases. Tip: You can use our app to [validate shipping addresses](https://starshipit.com/shipping-address-validation.md) and confirm they've packed the right products, thereby reducing mistakes and back-and-forth shipping. Starshipit also features industry-leading automation to cut your handling time on every order. From [packing validation](https://starshipit.com/order-fulfillment-software.md) in the warehouse to automatically assigning carriers and giving customers delivery options, you're fully covered. In addition to the incorrect shipping data problem is mixing up the [Bill of Lading (BOL) with the Waybill](https://www.withvector.com/waybill-vs-bill-of-lading-understanding-the-difference/). The simplest way to prevent this mix-up is to remember that: - The **BOL** is like the playbook for the shipment. It contains details about the items, quantities, and where they need to go. It also includes the proper documentation of the goods' condition during shipment. - The **Waybill**, on the other hand, acts as the GPS tracker. It gives step-by-step instructions for the shipment's journey. ### 2. Poor inventory management Poor inventory management arises when a company **fails to effectively control, track, and maintain its stock of goods**. Apart from shipment delays, it can cause a series of negative consequences. - Inaccurate stock levels can result in unfulfilled orders - Overstocking increases holding costs and storage fees - Stockouts and backorders can miss sales opportunities - Disorganised inventory can slow down warehouse operations Poor inventory management can stem from various root causes, but the biggest problem is the lack of a centralised inventory database. #### Root cause: Lack of centralised database Supply chains involve various departments working together. Having a centralised database is like having a shared map. Everyone can see and access the same information and make decisions with clear facts. Imagine a solar energy company that sells complete solar power systems, including installation. This company has different teams, from procurement and production to sales and distribution. Each team uses its own software to do their respective tasks. - The sales team uses sales order software to handle orders and installation plans. - The production team relies on a separate system to track the manufacturing process. - The procurement team uses one software to order raw materials like solar panels, batteries, and inverters. Because there's no central database, **information about stock levels and product availability isn't shared seamlessly across these departments.** Let's say the production team needs more 200W solar panels for a specific [off-grid solar power kit](https://shopsolarkits.com/collections/solar-power-systems). They make an order based on what their program says. But the procurement team might not know they need more solar panels based on their system. When customers want to buy, they might find out there aren't enough solar panels ready to complete the kit. This mix-up causes shipment delays and other costly mistakes. #### Solution: Adopt business management software A practical solution to this common issue is implementing business management software. It **creates a single source of truth for inventory information**, ensuring everyone has access to the same accurate data. Make sure to select a cloud solution for quick accessibility wherever you go. **Oracle NetSuite** is a better fit because it's user-friendly and suitable for businesses of various sizes. It's also highly functional — a cloud-based [ERP system](https://www.netsuite.com/portal/products/erp.shtml) that includes inventory management, financials, customer relationship management, and more. If you already have systems in place, you can unify your data using **Airbyte**. It can extract data from all of your systems and load them to your chosen data warehouse, data lake, or database. [Here’s an idea](https://airbyte.com/) of how it works. If your team isn't tech-savvy or needs different links for data, _Fivetran_ is an excellent [alternative to Airbyte](https://www.estuary.dev/airbyte-alternatives/). It offers automated data pipelines, so no more manual work is required. This makes things smoother, reduces mistakes, and makes data go faster where it needs to be. Relying on manual methods can further increase the chances of errors and data discrepancies. It can input the same transaction multiple times, fail to record inventory changes immediately, typos, and more. You can reduce human error using barcode and RFID technology. - **Barcodes**: Each product is assigned a unique barcode. This can be a sequence of lines, numbers, or a combination of both, which holds encoded information. Employees scan the barcode on items using a barcode scanner to update the inventory database in real time. - **RFID Tags**: These small devices can be attached to items or embedded in packaging. They contain a microchip and an antenna to transmit and receive data. Unlike barcodes, RFID doesn't require line-of-sight scanning. ### 3. National and international holidays During the holiday season, the heartwarming tradition of [sending well wishes](https://www.styiens.com) and thoughtful gifts to our loved ones comes alive. While the intention is to spread happiness, delays in gifts and well wishes' arrival can sometimes result in disappointment. Late deliveries aren't a surprise because **holidays are one of the peak seasons in the retail and shipping industry. **People love to shop for gifts, decorations, and essentials in-store and online. This significant increase in shipment volume put tons of pressure on couriers, freight forwarders, and the entire logistics network. #### Root cause: Traffic congestion & lengthy customs clearance process There are many reasons for delays during the holidays, but **heavy traffic** is the big one. Many vehicles are on the roads, making it hard for trucks to reach their destinations on time. On top of that, the following events may happen at one point: - Accidents - Congestion in airports and ports - Police set up major roadblocks for road safety and security Another reason for potential delays is the **length of the approval process at customs**. Customs is like a gatekeeper that checks what's coming in and going out of a country. This process may take longer because there are many things to check and paperwork to go through. As a result, it slows down the shipment's movement and makes them arrive later than expected. The customs processes vary per country. To give you an idea, [the screenshot here](https://log.logcluster.org/general-customs-process) will show you the general workflow on how customs clear goods. #### Solution: Holiday-aware planning Holidays bring a surge in orders and shipments. Through effective planning, **businesses can schedule in advance to meet consumer demands without overstocking.** They also have sufficient time to do the following: - Negotiate favourable terms with carriers and transportation companies - Analyse the shipping process to pinpoint potential risks and disruptions - Train employees to handle the additional workload and heavy package volume Creating holiday-aware planning involves several steps. Here's a guide to help you get started: - Review historical data - Establish early order deadlines for customers - Forecast demand (based on historical data and any market changes) - Build contingency plans to address driver shortages and other labour issues - Prepare all necessary documentation in advance to prevent delays in customs clearance - Develop marketing campaigns (discounts for early orders, same-day delivery options, etc.) - Inform your suppliers and shipping carriers about your holiday plans (schedules, cut-off times, etc.) Communication is a cornerstone of effective holiday-aware planning. Ensure you inform customers about holiday shipping deadlines, expected delivery times, and promotions. When delays occur, promptly send the affected customers personalised shipping delay emails. Assure customers you're actively working to resolve the issue and ensure their orders reach them as soon as possible. ### 4. Inaccurate demand forecasting Businesses experience inaccurate demand forecasting when they **miscalculate the required product quantity for actual orders**. This misjudgment causes imbalanced inventory, risking either oversupplying or undersupplying. Whichever you get, they both cause shipment delays. - **Oversupplying**: When a business oversupplies, warehouses become congested. Managing and organising the excess inventory will take more time and resources, making it difficult to handle outgoing shipments effectively. - **Undersupplying**: When customer orders surpass the available stock, businesses find themselves in a rush to procure or produce additional items. This urgency can extend the lead times across the supply chain. #### Root cause: Dependence on outdated data Outdated data, such as historical sales data, can help you to identify patterns, trends, and peaks in customer demand. However, it has its shortcomings. So, relying solely on it **may limit your ability to predict future demand accurately**. This can result in missing potential sales opportunities. Let's consider a brand that sells a broad assortment of fashionable lingerie to understand its shortcomings better. While historical sales data reveal the popularity of lingerie styles during specific seasons, it fails to capture the following insights: - **Product Lifecycle: **Fashion operates in cycles. What was once trendy may come back in style after a period of dormancy. Looking only at past data might miss this, risking premature discontinuation or excessive production. - **Emerging Fashion Trends: **Nowadays, celebrity endorsements and social media can quickly boost a particular style’s popularity. If a specific lingerie design or colour gains sudden popularity, historical data won't reflect this rapid change in demand. - **Comfort & Lifestyle Shifts:** Modern consumers prioritise more than just aesthetics when [choosing lingerie and nightwear](https://www.3wishes.com/collections/lingerie). They select pieces that align with their lifestyle, offer comfort, and suit their body types. The changing attitudes towards gender norms also have sparked a need for gender-neutral and non-binary lingerie options. You can only keep up with these modern preference shifts through real-time insights. #### Solution: Embrace real-time forecasting analytics Real-time forecasting analytics uses advanced technologies to **accurately capture, process, and analyse data from various sources**. The machine learning algorithm studies incoming data and spots trends. The AI algorithm is the quick thinker in the duo. It will use all the knowledge learned by machine learning to make predictions and detect anomalies instantly. This combo works at lightning speed, handling tons of data in real time. They examine every click and interaction, clearly showing what customers want. They even understand human language, making analysing social media posts and comments easier. **Intuendi** is an excellent choice to analyse historical data alongside current market trends and other external factors to discover trends and seasonal patterns. It doesn't just stop at numbers. [Intuendi](https://intuendi.com/demand-forecasting-software/) digs deep into various data sources (sales, trends, and sentiments) to provide a complete picture of what's happening right now. _Trace's analytical platform_ is your essential ally if you're a data-led organisation. It equips you with dynamic reporting and tools for root cause analysis, experiments, and more. These tools empower you to [decipher your data effectively](https://www.hellotrace.io/) and derive valuable insights. ### 5. Natural calamities and weather events Some supply chain disruptions are **entirely unpredictable and uncontrollable**. Among these are extreme weather events, such as hurricanes, blizzards, and floods. When it strikes, roads can get blocked, ports might close, and flights could be grounded. Even after the disaster passes, it takes time to restore normal operations and clear backlogs. As a result, businesses struggle to plan for and adapt to their occurrence. #### Root cause: inherent unpredictability **Unable to anticipate the calamities' exact timing, location, and severity **constantly catches businesses off-guard. They only get limited time to react and adjust their shipping plans accordingly. Not to mention, they will handle the major delay in delivery and the potential damage to critical infrastructure. #### Solution: Implement a multi-pronged strategy Addressing this supply chain issue requires a multi-pronged strategy. It combines various approaches and actions to **create a comprehensive plan to increase your business preparedness**. Let's see how this strategy works, along with a [real-life app recommendation](https://myradar.com/). ##### A. Early warning systems Implement reliable advanced weather monitoring systems to detect potential natural disasters early. _MyRadar_ is an excellent choice because it offers detailed weather forecasts for all locations. It also includes a separate feature for the following: - Real-time tracking of hurricanes and tropical storms - Disaster warnings for global events like earthquakes and wildfires - Advanced aviation features, such as viewing nationwide AIRMETs and SIGMETs ##### B. Digital communication platforms Use communication apps like _Slack_ or _Microsoft Teams_ to keep in touch with employees, partners, and customers during a calamity. You can share important updates and coordinate responses in real-time, even if employees work remotely. ##### C. Resilient infrastructure Make sure to properly maintain or upgrade critical infrastructure like warehouses, storage facilities, and transportation hubs. Reinforced structures can further withstand the impact of extreme weather events like earthquakes or hurricanes. ##### D. Emergency response plan Develop a detailed plan outlining steps to take during various types of calamity. The company can create a playbook that covers actions such as securing inventory, communicating with partners, and activating backup shipping routes. Here’s how you can lay out [your emergency response plan](https://www.slideteam.net/emergency-response-plan-for-workplace.html): Forming an emergency response team for swift responses to natural disasters is also essential. Make sure to [hire the right people](https://web.archive.org/web/*/https://www.withcatena.com/article/hiring-for-startups) for the job. Emergencies can be chaotic and stressful. Hiring qualified personnel ensures they can implement safety protocols effectively, minimising potential damage and risks. ##### E. Collaborate with authorities Ensure to establish strong partnerships with local authorities, emergency services, and disaster management agencies. Working closely with these entities provides joint training exercises and preparedness drills opportunities. This helps your organisation stay compliant with local laws, regulations, and protocols related to emergency response. Additionally, strong partnerships foster a sense of mutual assistance. You can offer your resources or expertise for a faster response to emergencies and a smoother recovery process. ### Conclusion Dealing with shipment delays can be quite a challenge. But here's the good news: using the right methods, you can shield your business from its negative effects. Creating a stronger contingency plan, improving your supply chain management processes, or investing in better technology are a few of your options. Since shipment delays can become a repetitive issue, applying proactive measures to fix them is crucial. Our guide is your first step – we offer practical strategies, relatable examples, and tools to create smart backup plans. We also dive in with the problem's root cause to help fine-tune your strategy and methods. Now, the ball's in your court. Transform your shipping game, make customers happier, and streamline operations. If you're ready to supercharge your shipping, [check out Starshipit's shipping and fulfilment platform](https://starshipit.com/index.md). Discover how easy and efficient shipping can be, paving the way for your business success. ## Ready to start automating? ## https://starshipit.com/blog-content/shipping-alcohol-internationally # How to ship alcohol internationally Learn how to ship alcohol internationally with tips on packaging, customs, carrier selection and tools to streamline every order. Canonical URL: https://starshipit.com/blog-content/shipping-alcohol-internationally **Summary:**_ To ship alcohol internationally, confirm the destination allows it, choose a courier that accepts alcohol, package bottles securely and prepare accurate customs documents. Check licences, duties, taxes, temperature control and tracking before promising delivery to overseas customers before accepting orders._ Global demand for alcohol is expanding rapidly as more consumers look beyond their local markets for [wine, spirits, and craft beer](https://www.bevindustry.com/articles/97359-global-online-alcohol-market-enters-new-era-of-growth-research-shows). Retailers are eager to tap into this interest and reach customers overseas, but sending alcohol across borders is **rarely a straightforward process**. Every shipment needs to account for a **patchwork of regulations, delicate packaging requirements,** and **taxes that vary widely **depending on the destination. [Shipping alcohol internationally](https://starshipit.com/international-shipping.md) isn’t the same as shipping clothing or electronics – carriers apply **strict rules, **and **customs authorities often require extensive paperwork.** At the same time, the opportunity that’s there is significant for businesses ready to take it on. To help companies enter new markets beyond their respective borders, **this guide outlines the** **essentials of alcohol shipping,** covering **regulations, costs, packaging, carrier options,** and **practical steps** that allow you to expand your global customer base with complete confidence. ### Table of Contents - **​Can you ship alcohol internationally?** - **​How much does it cost to ship alcohol overseas?** - **​How to ship alcohol internationally** - ​Navigating alcohol shipping regulations - ​How to pack alcohol for shipping - ​Getting paperwork right: Duties, taxes, and customs - ​Keep alcohol cool: Temperature control in transit - ​Track it: Delivery updates to keep customers happy - **​****Which carriers ship alcohol overseas?** - ​DHL alcohol shipping - ​FedEx alcohol shipping - ​Can you ship alcohol through UPS? - **​****Alcohol retailer spotlight** - **​Next steps:** Selling alcohol across the globe ​​ ### Can you ship alcohol internationally? **Yes, it’s possible to ship alcohol across borders, **but the process is subject to **strict control** and **numerous regulations.** Every country sets its own standards, and **what is acceptable in one region may be completely prohibited in another.** Some countries allow the import of alcohol as long as you **pay the duties** and **provide the necessary documentation**, while others **completely prohibit such shipments. **For example, several Muslim-majority countries do not permit any alcohol to cross their borders. **Carriers also impose their own restrictions. **For instance, the United States Postal Service [prohibits the shipment of alcohol](https://www.nalc.org/news/nalc-updates/house-reintroduces-bill-to-allow-usps-to-ship-alcohol) altogether, so retailers must rely on **private couriers.** Companies like [DHL](https://www.dhl.com/discover/en-hk/logistics-advice/import-export-advice/everything-you-need-to-know-about-shipping-liquids-internationally), [UPS](https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/prohibited-items/spirits), and [FedEx](https://www.fedex.com/en-us/shipping/alcohol.html) have programmes in place to handle alcohol shipments, but they typically **only accept them from licensed businesses.** Before working with one of these carriers, companies need to **sign formal agreements** and** **demonstrate that they** hold the necessary alcohol shipping licenses.** Compliance requirements extend beyond the sender. Importers are often required to **hold valid permits,** particularly for larger shipments or commercial trade, and this **double layer of regulation** means that **both parties to the transaction need to be aligned **before a shipment can go ahead. The takeaway is straightforward: while it’s possible to ship alcohol internationally, doing so **requires careful research** into the regulations that apply in **both the country of origin and the destination.** Retailers who prepare themselves thoroughly will grow in the global market, while those who ignore regulations **risk having shipments delayed or confiscated.** ### How much does it cost to ship alcohol overseas? **Alcohol tends to be more expensive to ship** than most consumer products. Glass bottles are [heavy, fragile, and require reinforced packaging](https://support.starshipit.com/categories/international-shipping-compliance) that drives up freight charges. A [shipment of wine](https://starshipit.com/blog-content/shipping-wine-internationally.md) or spirits weighs considerably more than clothing or electronics of a similar size, which means **higher dimensional weight and increased handling costs. **On top of that, carriers often insist on **moulded inserts, double-walled cartons, and other specialised materials** that add protection but also increase [shipping costs](https://starshipit.com/shipping-costs.md). Carriers typically apply surcharges when alcohol is involved; **fees for adult-signature services are mandatory,** and in some cases, **an additional handling charge** is applied to cover the extra procedures required for alcohol deliveries. These costs may appear small on their own, yet they add up quickly when shipping at scale. **Duties and taxes are the biggest variables, **as every country applies its own system of excise duties or customs taxes, and the difference between markets is dramatic. For example, Singapore [levies an excise duty of roughly S$88 per litre of alcohol content on wine and spirits](https://www.dhl.com/discover/en-sg/logistics-advice/essential-guides/importing-alcohol-to-singapore#:~:text=As%20one%20of%20the%20top,need%20to%20be%20paid%20instead), which can easily exceed the base shipping charge. The UK and [EU apply duty based on alcohol units](https://taxation-customs.ec.europa.eu/taxation/excise-taxes/excise-duties-alcohol_en), while [Australia](https://www.ato.gov.au/businesses-and-organisations/gst-excise-and-indirect-taxes/excise-on-alcohol) and [New Zealand maintain their own excise structures](https://www.ahw.org.nz/Portals/5/Resources/pdf/Excisetax221dec2004.pdf). Retailers must understand that **taxes may surpass the price of the product itself** in certain destinations. **Insurance and temperature control also influence costs** since standard shipping insurance often excludes alcohol, so getting specialised coverage is recommended. **Temperature-sensitive products like fine wine **may require insulated boxes, gel packs, or even refrigerated transport, which significantly increases costs. In practice, **shipping alcohol overseas or across borders can prove more costly than you might expect.** We recommend using carrier calculators, research destination taxes in advance, and maintain transparency with customers to avoid unpleasant surprises. ### How to ship alcohol internationally Shipping alcohol across borders involves more than just dropping some cans into a box and sending them off by courier. Retailers need to consider **every stage of the process,** from **licensing requirements and packaging standards** to **customs paperwork, climate conditions, and delivery updates. **Each step plays a part in making sure that [fragile products arrive safely](https://starshipit.com/shipping-food-drinks.md), legally, and in a way that meets customer expectations. ### Navigating alcohol shipping regulations The first challenge for any business sending alcohol abroad is **compliance.** Most countries require the shipper to **hold a valid alcohol license,** and in many cases the **recipient must be licensed as well.** Shipments may face delays, confiscation, or return at the retailer's expense if they lack the necessary approvals. **Requirements vary by market.** So, for instance, in the** United States, **exporters must follow [Alcohol and Tobacco Tax and Trade Bureau (TTB) regulations](https://www.ttb.gov/import-export/itd/exporting-alcohol-beverages), while **importers need to be licensed** before they can receive alcohol shipments. Within the **European Union,** [VAT rules are harmonised](https://taxation-customs.ec.europa.eu/taxation/vat/vat-directive_en), but excise duty rates differ from one member state to another. For example, **if a French retailer sends wine to Germany, German excise duty applies** even though the goods are moving within the EU. **Carriers add another layer of rules. **DHL, FedEx, and UPS** **typically require retailers to** sign alcohol shipping agreements **before accepting shipments. These agreements confirm that the sender **holds the correct licenses** and will meet the **carrier’s packaging and labelling standards.** ### How to pack alcohol for shipping Glass bottles and cansfilled with liquid are fragile and prone to damage, so **careful packaging is essential** to ensure they arrive safely at their destination. A **damaged shipment can be costly** for both the retailer and the customer relationship, which is why most carriers **publish strict guidelines** for alcohol packaging. **Best practice starts with sturdy double-walled cardboard boxes** that can withstand the weight of multiple units. Inside, moulded pulp trays or inserts hold products snugly in place** to prevent any movement.** **Bubble wrap around any bottle necks** and **filler material** inside the carton add extra protection against knocks during transit, while **using leak-proof liners** or **shrink wrap** helps contain spills in case anything leaks. Finally, packages should be **clearly labelled as fragile, **with orientation arrows and alcohol contents noted where required. ### Getting paperwork right: Duties, taxes, and customs Customs paperwork is [another area where accuracy matters](https://support.starshipit.com/categories/international-shipping-compliance). Retailers need to **provide a detailed commercial invoice** that lists the number of bottles, type of alcohol, alcohol content, country of origin, and declared value. **HS codes** and any **necessary permits** or **certificates** must also be included. Using vague terms like “beverages” can result in delays or seizures at the border. **Taxes and duties are often the biggest unknown **for retailers entering new markets. Two common delivery terms are important to understand: - **[DDU (Delivered Duty Unpaid)](https://www.dhl.com/discover/en-us/global-logistics-advice/import-export-advice/ddp-or-ddu-shipping-options)****:** The customer pays duties and taxes upon arrival. - **DDP (Delivered Duty Paid):** The retailer pays all charges upfront, creating a smoother experience for the customer. **Valuation methods also matter. **[CIF (Cost, Insurance, Freight)](https://www.maersk.com/logistics-explained/customs-and-compliance/2023/10/06/cost-insurance-freight) includes product value plus shipping and insurance in duty calculations, while [FOB (Free On Board)](https://www.investopedia.com/terms/f/fob.asp) only counts the product cost. **For example,** Singapore requires permits, demands the exact ABV be declared, and applies **some of the world’s steepest alcohol duties.** **Starshipit tip:** [Automating customs forms and HS codes](https://starshipit.com/fulfilment-automation.md) within Starshipit **reduces the risk **of errors and makes international paperwork far less time-consuming. ### Keep alcohol cool: Temperature control in transit Alcohol can potentially spoil if it’s exposed to extreme temperatures. **Hot warehouses **or **long customs delays **in the summer can compromise product quality, and freezing conditions can cause glass to crack. Retailers protect shipments using** insulated foam packaging, gel packs,** or **fast air freight.** For bulk loads, reefer containers provide reliable temperature control. Some retailers even **suspend ground shipping during extreme weather,** preferring to delay delivery rather than risk product damage. ### Track it: Delivery updates to keep customers happy High-value alcohol shipments **demand visibility at every step. **Customers want reassurance that their purchase is on its way and handled properly, especially when **adult signatures are required at delivery.** **** **Clear communication reduces the volume of “where is my order?” messages **and creates a smoother overall experience. Retailers that **provide proactive updates **on customs clearance, delays, or missed delivery attempts often **build stronger customer trust.** **Starshipit tip:** Utilise automated [branded tracking pages](https://starshipit.com/branded-tracking-page.md), combined with SMS or email notifications, to keep customers informed without adding extra admin work for your team. ### Get the Food & Beverage shipping guide **Start shipping alcohol with confidence** by downloading the _Food and Beverage Shipping guide_. Learn **proven strategies** to boost checkout conversion, keep customers informed, and stay compliant **using shipping automation.** - [Download your copy now](https://info.starshipit.com/food-beverage-ebook) ### Which carriers ship alcohol overseas? Not every courier **accepts alcohol shipments,** and some prohibit them altogether. **USPS,** for example, **doesn’t allow alcohol. **Businesses that want to send products abroad usually rely on private carriers with organised alcohol programmes. **DHL, FedEx, **and **UPS **each provide pathways for licensed shippers, although the conditions and paperwork can be demanding. ### DHL alcohol shipping [DHL](https://starshipit.com/dhl-express.md) currently operates in more than **220 countries and territories,** and is widely regarded for its customs expertise. Retailers must sign an “Agreement to Transport Alcoholic Beverages” before shipping, and eligibility is often **restricted to licensee-to-licensee transactions** rather than direct-to-consumer deliveries. The strength of DHL lies in its compliance support and global network, but** the process requires more paperwork** than standard freight services. ### FedEx alcohol shipping [FedEx](https://starshipit.com/fedex-shipping.md) offers **dedicated alcohol shipping** services for wine and spirits, making it a strong choice for licensed businesses. Only [FedEx-approved alcohol shippers](https://www.fedex.com/content/dam/fedex/us-united-states/Small-Business-Center/images/2020/Q1/Wine_Shipping_Flowchart25JUL2019_1963350926.pdf) can access the programme, which means businesses **must first apply and meet eligibility requirements.** FedEx is well known for [offering cold chain options](https://www.fedex.com/en-us/shipping/temperature-control/refrigerated-cold-shipping.html) and reliable express shipping that keeps fragile products moving quickly. The service places a **strong emphasis on compliance,** requiring both the sender and receiver to be properly licensed. ### Can you ship alcohol through UPS? [UPS](https://starshipit.com/ups-shipping-software.md) has long experience serving wineries, breweries, and distributors. Shippers must sign an **Alcohol Shipping Agreement **and use carrier-approved packaging that meets safety standards. UPS provides** strong tracking and logistics infrastructure,** giving retailers reliable visibility across international routes. Shipments are typically **restricted to licensed businesses,** and direct-to-consumer deliveries are only permitted in select countries **where local regulations permit it.** ### Alcohol retailer spotlight: Mountain Culture Beer Co. One business that demonstrates how alcohol shipping can be handled effectively is [Mountain Culture Beer Co.](https://mountainculture.com.au/), a highly regarded craft brewery based in Australia. The company has cultivated a **loyal customer base **that extends beyond the local community, [attracting buyers across the country](https://starshipit.com/case-study/mountain-culture.md) eager for limited releases and specialty brews. Shipping alcohol presents plenty of hurdles, yet their approach shows how thoughtful planning and smart systems can help smaller retailers succeed. **Compliance sits at the heart of their process: **age verification is non-negotiable, and every shipment is handled in line with licensing rules to avoid delays or rejections. On the cost side, Mountain Culture **has streamlined its fulfilment operation **through **bulk packaging methods** and **automation tools,** which have reduced manual processing time by as much as 6 to 10 hours per week. **Product quality is another focus** at the heart of their operations. Quality craft beers are highly sensitive to temperature, and the company [prioritises speed in its shipping methods](https://blog.sendle.com/mountain-culture-bringing-brew-pub-experience-home) to **reduce the risk of spoilage.** In some cases, **customers have reported receiving orders that were still cold** when they arrived, illustrating the importance of **careful planning.** Customer communication rounds out the experience, with [proactive tracking updates](https://support.starshipit.com/hc/en-us/articles/360000136135-Tracking-Update-Frequency) and **clear information about delivery timelines** that help set expectations. The Mountain Culture example illustrates that even independent retailers can achieve broader reach when they **combine compliance, cost management, product care, and effective customer communication**. With the [right systems and partners](https://starshipit.com/shipping-platform.md), alcohol shipping becomes a realistic growth channel rather than an overwhelming barrier to deal with. ### Next steps: Successfully selling alcohol across the globe Shipping alcohol can feel complicated, but it’s also **a fantastic opportunity to differentiate your brand** through exceptional service and reliability that truly stands out. Retailers who commit to doing it well often find themselves **building trust and repeat business** from customers across the globe. **Starshipit makes the process simpler** by automating customs forms, integrating multiple carriers in one place, and sending branded tracking updates that keep customers informed. **Ready to see how it works?** [Start a free trial today](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a quick demo](https://starshipit.com/book-an-appointment.md), and for more insights, download the [Food & Beverage Shipping Guide](https://starshipit.com/shipping-food-drinks.md). ## Ready to start automating? ## https://starshipit.com/blog-content/shipping-coffee-beans-internationally # How to ship coffee beans internationally Learn how to ship coffee beans internationally with tips on packaging, customs, carrier selection and tools to streamline every order. Canonical URL: https://starshipit.com/blog-content/shipping-coffee-beans-internationally **Summary:**_ To ship coffee beans internationally, confirm the destination’s food import rules, protect freshness with suitable packaging and prepare accurate customs details. Compare slower services, negotiated carrier rates and consolidated shipments so international coffee orders stay compliant and cost-effective over time._ Shipping coffee internationally _sounds_ simple – until your beans get stuck at customs, arrive late,** or cost you more to ship than they’re worth.** The global coffee trade is booming, with [exports reaching $42.3 billion in 2023](https://www.tendata.com/blogs/export/6429.html), up nearly 43% since 2019, **presenting a big opportunity for coffee retailers** trying to expand their reach. From shipping to cafés overseas to delivering straight to your customers’ doors, getting your product in front of global shoppers has never been easier. But if you want to get your beans in the hands of customers overseas, **there’s more to it than printing a label** and hoping for the best. You have to keep your product fresh, navigate complex customs rules and **do it all without blowing out your margins.** Green beans come with their own biosecurity hurdles, and even roasted coffee can trigger documentation issues if you’re not careful. In this guide we’ll break down how to ship coffee beans internationally, from regulations and packaging to the **best carriers and cost-saving strategies**. We’ll also share a couple of real-world examples from **AllPress Espresso** and **Coffee Supreme** so you know what success looks like. ### Table of contents: - ​​Can you ship coffee beans internationally? - What’s the cheapest way to ship coffee internationally?​​ - Top tips for shipping coffee internationally - 1. Understand coffee-specific regulations - 2. Package coffee for freshness and safe travel - 3. Manage documentation for smooth customs clearance - 4. Plan for temperature and moisture control - 5. Track orders to keep customers in the loop - Which carriers ship coffee beans internationally? - Shipping coffee internationally with DHL - Shipping coffee internationally with FedEx - Shipping coffee internationally with UPS - Real world examples of retailers shipping coffee internationally - AllPress Espresso - Coffee Supreme - Next steps ### Can you ship coffee beans internationally? Yes, you can ship coffee beans internationally. Coffee beans, both** roasted and green**, are [shipped across borders every day](https://starshipit.com/blog/international-shipping.md) **by retailers, wholesalers,** and **specialty roasters.** From independent coffee brands sending out small-batch orders to larger operations fulfilling wholesale contracts, **international coffee shipping is an established part of the industry.** Roasted coffee is the more commonly shipped type, and it’s **classified as a food product** and must **comply with each country’s import regulations**. For example, when shipping to the **United States**, your product needs [proper FDA labeling](https://www.fda.gov/food/food-imports-exports/importing-food-products-united-states) and an **electronic Prior Notice submission.** In the **European Union**, coffee imports [must meet food safety and labeling standards](https://www.cbi.eu/market-information/coffee/what-requirements-should-your-product-comply) that include **details like origin, ingredients, and shelf life.** As long as these requirements are met, roasted coffee is relatively straightforward to send abroad. **Green beans** are often shipped to specialty roasters but are **subject to** **more controls.** For instance, countries such as Australia and New Zealand apply [strict biosecurity measures](https://www.agriculture.gov.au/biosecurity-trade/travelling/bringing-mailing-goods) that require **phytosanitary certificates and fumigation treatments.** Shipments may also be inspected upon arrival, especially if there’s any sign of pest contamination. For both types of beans, **documentation is non-negotiable.** You’ll need a **commercial invoice, certificate of origin,** and either **a bill of lading or an airway bill,** depending on the shipping method. Having this paperwork in order helps **prevent** **customs delays** and keeps your shipments moving without disruption. ### What’s the cheapest way to ship coffee internationally? There’s **no one-size-fits-all approach** to cheap international shipping for coffee – it comes down to your **product type, order volume**, and **customer expectations.** For example, if your brand ships more **direct-to-Consumer (D2C),** you may want to prioritise shipping speed and branded tracking pages to build trust. However, roasters that ship more **business-to-business (B2B)**, might be more focused on shipping larger volumes at the lowest cost possible. With that in mind, here are a few ways to **reduce the cost to ship coffee internationally**, and when to use each: ### Choose slower delivery Another cost-saving tactic is to **allow for slightly longer delivery times.** If your beans are packaged in **high-quality degassing bags** and freshness isn’t a concern, you can use **slower, cheaper delivery.** More affordable delivery methods typically take about a week, so it’s important that you **communicate these delivery windows** clearly to manage customer expectations. ### Negotiate better rates with your carriers Finally, **shipping more often** and **in greater volume** can lead to **better rates**. Carriers are usually open to **negotiating pricing** if you can demonstrate consistent order volumes or regular shipping schedules. **Building that relationship** can have a real impact on your bottom line. This is best suited for brands with predictable order volume, so if you’re shipping the same amount every week to the same region, it’s time to **open that conversation with your carriers.** ### Consolidate orders when you can If you're sending **multiple orders to the same destination**, especially for international or wholesale deliveries, look for ways to batch them together. **Consolidating shipments **can help reduce packaging, lower carrier costs, and simplify customs clearance. Using a service like [DHL Express](https://starshipit.com/dhl-express.md) **BBX (Break Bulk Express)** allows you to **group multiple orders** into a single bulk shipment, while still delivering each one to its end recipient. **For subscription models**, you could even consider offering a fortnightly option instead of weekly to **reduce shipping frequency and cost.** **Starshipit tip: **You can use Starshipit to [compare shipping rates across multiple carriers and services](https://starshipit.com/ecommerce-shipping-rates.md) in one place. Smart automation gives you control – enabling you to **automatically assign the right carrier for each order**, saving time all while keeping costs and speed in check. ### Top tips for shipping coffee internationally Coffee is **sensitive to time, temperature, and handling,** which means every part of the shipping process, from packaging to paperwork, plays a role in delivering a fresh, high-quality experience to your customers. ### 1. Understand coffee-specific regulations Roasted coffee is **classified as a food item** and **must meet the import requirements **of the destination country. In the **United States**, that means submitting a **Prior Notice to the FDA** and including proper labeling. **New Zealand’s **[Ministry for Primary Industries](https://www.mpi.govt.nz/import/importing-food-and-beverages/) (MPI) may require **export permits** or **food safety checks **before coffee can leave the country. For **green beans,** some extra steps are generally involved. Countries like Australia** have strict pest control protocols**, which include fumigation or cold storage if pests such as the coffee berry borer are suspected. A **phytosanitary certificate **from the exporting country is usually required. Import delays are often caused by **incomplete or incorrect labeling**. Every label should be easy to read, written in the destination country's language (usually English), and include product name, weight, ingredients, origin, and the name and address of the producer or distributor. ### 2. Package coffee for freshness and safe travel Freshness starts with [choosing the right packaging](https://starshipit.com/blog-content/how-to-package-and-send-your-orders.md). For roasted beans, use **airtight pouches** with one-way degassing valves. These let carbon dioxide escape without allowing oxygen in, which **helps** **preserve flavour** and keeps the bag from expanding during transit. If you’re shipping green beans**, traditional jute bags** allow airflow while still **protecting the product** itself. These are commonly used in bulk shipments and accepted in most markets. To **avoid damage,** especially for roasted coffee headed to retail customers, pack your beans in snug inner packaging and then place that inside a larger shipping box with padding. **Double-boxing** or using **sustainable filler materials** can help absorb shocks during transport. Your packaging does more than** protect your beans,** it also **protects your brand. **Nothing erodes customer trust faster than stale or damaged coffee. The right packaging **reinforces freshness and quality**, even after 7 days in transit. ### 3. Manage documentation for smooth customs clearance **Manual customs processes** might be manageable at **low volume**, but once you’re shipping larger quantities daily, any mistake in paperwork **could stall 100s of orders**. Every international shipment needs **proper documentation** and at a minimum, you’ll need a **Commercial Invoice,** a **Certificate of Origin**, and a **Bill of Lading or Air Waybill**. Some countries or carriers may also request a **Material Safety Data Sheet (MSDS)** for roasted beans, especially if the shipment contains additives or flavourings. **Customs fees** and **taxes** vary depending on the country of destination. For example, the United States** **often applies a** Merchandise Processing Fee (MPF) **based on the declared value of the shipment. In New Zealand, **Goods and Services Tax (GST)** may be applied to incoming goods. **Starshipit tip:** Automating parts of your customs process for [international shipping](https://starshipit.com/international-shipping.md) **ensures consistency and keeps parcels moving**. Use Starshipit to avoid manual errors and speed up clearance by populating required documents with accurate data **pulled from your order management system**. ### 4. Plan for temperature and moisture control Coffee quality is **sensitive** to various **environmental changes**, and factors such as **exposure to** **high heat** or **humidity** can accelerate flavour loss, lead to mould growth, or damage the packaging itself. For this reason, air freight is often preferred for roasted coffee because of the **shorter transit time**. For longer shipping routes, **refrigerated containers** may be worth considering, especially for premium products. You can also **protect freshness** by using **nitrogen-flushed packaging** or **vacuum sealing** where appropriate. These methods reduce oxidation and moisture absorption during the journey. ### 5. Track orders to keep customers in the loop **Shoppers care about freshness** and want to know where their order is. **Real-time tracking** helps you stay ahead of any issues, such as **customs delays or weather-related disruptions,** and allows for quick communication with your customers if something changes. ** ****Starshipit tip: **Starshipit lets you create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and [automated shipping notifications](https://starshipit.com/shipping-notifications.md), so customers get consistent updates directly from your store. This means **fewer “where’s my order” emails,** and more trust in your brand. ### Download the food & beverage eBook Want to learn more about shipping coffee internationally? Our free eBook _‘Shipping strategies for brands in food and beverage’_ gives you the recipe to **build a robust strategy for shipping tasty products locally or internationally** as your business grows. - [Download your copy](https://info.starshipit.com/food-beverage-ebook) ### Which carriers ship coffee beans internationally? Choosing **the right carrier** makes all the difference when **freshness, compliance, and speed are on the line.** With coffee being time-sensitive, it’s important to work with shipping partners that **understand how to handle perishable goods** and have the infrastructure to move your product efficiently across borders. ### Shipping coffee internationally with DHL [DHL](https://starshipit.com/dhl-shipping.md) is a well-established **global carrier **with extensive experience in **handling both roasted and green coffee beans. **Their international reach and focus on logistics make them a **dependable option for retailers** looking to ship high-quality coffee to customers around the world. For **roasted beans,** DHL offers [temperature-controlled air freight options](https://www.dhl.com/us-en/home/global-forwarding/products-and-solutions/air-freight/pharma-and-temperature-controlled-solutions.html), which is especially useful when sending freshly roasted coffee to **long-distance markets** where freshness is non-negotiable. Their expertise in handling food and agricultural products often translates to **faster customs clearance, helping reduce delays** that could **impact product quality**. DHL recommends that roasted coffee should be packed in airtight bags, while green beans need breathable jute bags to **meet shipping standards**. DHL is particularly well-suited for **premium or time-sensitive shipments** that require consistent handling and predictable delivery times. ### Shipping coffee internationally with FedEx [FedEx](https://starshipit.com/fedex-shipping.md) offers flexible B2B support and is a solid choice for businesses shipping **either roasted or green coffee.** They provide a wide range of international services and make it easy to select the right option **based on** **delivery time, budget, and product sensitivity.** For roasted beans, FedEx Priority Overnight includes optional **temperature control** using gel packs or dry ice. This helps **preserve freshness,** especially for small or high-value shipments. Their customs support and **detailed perishable shipping guidelines** are especially helpful for businesses shipping food-grade products internationally. To [meet FedEx standards](https://www.fedex.com/content/dam/fedex/us-united-states/services/GrlPkgGuidelines_fxcom.pdf), coffee **must be labeled clearly and packaged securely. **They provide detailed packaging guides for food and perishables, which makes it easier to **get shipments right the first time.** ### Shipping coffee internationally with UPS [UPS](https://starshipit.com/ups-shipping-software.md) is a **strong option **for **both smaller international orders **and **large freight shipments. **For green coffee, they support ocean freight** **through global partnerships, which is **ideal for bulk imports.** For roasted beans, UPS** **offers [temperature-controlled logistics through its Food Services division](https://www.ups.com/us/en/healthcare/solutions/coldchain.page). This includes handling practices based on **food safety guidelines, **which help **preserve the flavour and quality **of your coffee during transit. **UPS is a practical choice** for coffee businesses shipping large volumes, especially those that roast in-house and want to **centralise international and domestic logistics.** **Starshipit tip:** Instead of guessing, use Starshipit’s [multi-carrier tools](https://starshipit.com/multi-carrier-shipping.md) to compare DHL, FedEx, and UPS. With it, you can **easily evaluate shipping times and pricing** to find the best fit for each particular order. ### Real world examples of retailers shipping coffee internationally What does success look like when it comes to international coffee shipping?** **Some retailers are already doing this well, **using thoughtful logistics strategies** and **strong partnerships** to get fresh coffee into the hands of global customers. These examples show what’s possible with the right setup. ### AllPress Espresso [AllPress Espresso](https://www.allpressespresso.com/) has taken a **regional approach** to scaling its international reach. The company operates roasteries in New Zealand, Australia, Japan, the United Kingdom, and Singapore,** **allowing them to **roast coffee closer to where their customers are** and cutting down both on shipping time and** **cost while keeping the product fresh. Delivering to over **2,000 locations worldwide,** AllPress counts on local logistics** **to keep things running smoothly. Their network allows them to **serve wholesale customers efficiently**,** **and they also offer **online orders** and coffee **subscriptions** through regional storefronts. ### Coffee Supreme [Coffee Supreme](https://coffeesupreme.com/) ships roasted beans internationally using DHL, a carrier known for **fast, trackable service** and food handling experience**. **That’s exactly how they manage to get fresh, high-quality coffee into the hands of consumers week after week. They roast coffee in Wellington, Melbourne, and Brisbane,** **which allows them to fulfill both direct-to-consumer and wholesale orders** without long delays. **They’ve found the sweet spot between speed and quality by **matching local production with reliable logistics, **and their shipping setup supports growth while staying focused on quality. ### Next steps Shipping coffee internationally is absolutely doable, and **with** **the right systems in place, **it can become a valuable part of your growth strategy. Retailers across the globe are already sending roasted and green beans to cafés, wholesalers, and directly to customers **without compromising on freshness or their profit.** To get there, focus on the essentials: **know the import rules** for your target markets, **invest in packaging** that protects your product, **work with carriers **that understand food shipments, and **keep your customers in the loop** from dispatch to delivery. From **customs forms to carrier rules, **shipping coffee across borders takes more than a label. Starshipit helps you automate the hard parts, so you can focus on roasting and growing. Start your [free 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a custom demo](https://starshipit.com/book-an-appointment.md) today to see how it can work for you. ## https://starshipit.com/blog-content/shipping-cookies-internationally # Can you ship cookies internationally Learn how to ship cookies internationally with tips on packaging, customs, carrier selection and tools to streamline every order. Canonical URL: https://starshipit.com/blog-content/shipping-cookies-internationally **Summary:**_ Cookies can usually be shipped internationally when the destination allows the ingredients and the product can travel safely. Choose cookies that keep well, use durable packaging, prepare customs documentation and send tracking updates so customers know when to expect delivery._ Cookies [have gone global](https://www.grandviewresearch.com/industry-analysis/cookies-market). In the last few years, brands like **Crumbl Cookies **in the United States, **Insomnia Cookies** on college campuses across North America, and **Brooki Bakehouse** in Australia have developed loyal followings that **extend well beyond their home markets.** Increasingly, customers are showing a **readiness to purchase baked goods from international sources**, and small, independent retailers are stepping up to meet that growing demand. It’s an exciting moment for cookie makers, but it also raises some real questions about **how to get a delicate product across oceans** in good condition. Cookies are **fragile, perishable, and surprisingly easy to ruin **if they’re exposed to heat, jostled around in a box, or poorly wrapped. With** proper care and the right method**, baked goods can retain their flavour, and taste every bit as fresh as the day they came out of the oven. Today’s guide will walk you through [how to ship cookies internationally](https://starshipit.com/international-shipping.md), including **food safety regulations, packaging methods, carrier options, customs paperwork, and technology** that can make the process smoother for both you and your customers. ### Table of contents - **​Can you ship cookies internationally?** - **​****The best way to ship cookies** - Choose cookies that ship well​ - Use durable shipping boxes for cookies - Consider temperature control and stability - ​Include proper customs documentation for international shipping - Track it: Delivery updates to keep customers in the loop - **​****Which carriers ship cookies internationally?** - Can you ship cookies through UPS? - DHL cookie shipping: Perishable food guide - FedEx cookie shipping: Perishable food guide - **​****Cookie retailer spotlight – Brooki Bakehouse ** - **Next steps: Selling sweet treats across the planet** ### Can you ship cookies internationally? The short answer is **yes, cookies can be shipped across borders,** although success depends on **choosing the right types** and **adhering to food safety **and **customs regulations**. Not every cookie is suited for a long journey. According to the USDA, dense, low-moisture varieties, such as biscotti, ginger snaps, or shortbread, [are the most reliable options](https://www.usda.gov/about-usda/news/blog/tips-sending-food-gifts-us-military#:~:text=,ginger%20snaps%2C%20and%20specialty%20crackers) because they stay fresh for longer periods without the risk of mould. On the other hand, soft, high-moisture treats like pumpkin bread or frosted cookies may only last a few days at room temperature before they begin to spoil. **Delicate cookies, **such as thin buttery tuiles or lace cookies, also tend to **break apart when handled in transit.** Another part of the challenge involves** international regulations.** Each country has its own rules for importing food, and they are **often stricter than people expect.** Some destinations **allow only commercially packaged cookies **with a clear list of ingredients in English. Australia, for example, [restricts shipments to commercial products with no meat content](https://www.abf.gov.au/entering-and-leaving-australia/can-you-bring-it-in/categories/food), and the **packaging must display an ingredient label. **Homemade goods may be refused entry altogether. Due to these rules, **accurate paperwork is essential** since customs agents want to know a package's contents, origin, and classification. The combination of well-prepared forms with **clear descriptions and supporting ingredient data **goes a long way towards preventing potential delays or confiscation. For any retailer or baker considering international shipments, **checking the rules** of the [destination country](https://starshipit.com/blog-content/what-is-hs-code.md) before sending cookies is the best way to avoid problems and keep customers happy. ### The best way to ship cookies Now that you know that you can, you may be wondering, **“How do you ship cookies internationally?” **Sending cookies overseas can feel intimidating, especially when you think about the **distance, handling, and time involved.** **Even a small amount of preparation** can make the difference, allowing your treats to **reach their destination in perfect condition **and ready to enjoy out of the box. ### Choose cookies that ship well Not every recipe is [a good candidate for travel](https://www.simplyrecipes.com/best-cookies-that-travel-well-5187402), so selecting the right kind is the best way to ship cookies successfully. **Sturdy options** such as chocolate chip, oatmeal, shortbread, biscotti, gingersnaps, sugar cookies, and snickerdoodles are tried-and-true favourites. These varieties are **firm enough to resist crumbling** and stay tasty for days, even weeks, in transit. Interestingly, very dry cookies tend to intensify in flavour over several days, which enhances their **suitability for long-distance shipping.** Cookies that ship well share some common traits: **low moisture, a firm texture, **and** no dairy-based fillings.** Recipes that rely on **creamy centres, soft frostings, or custard-style fillings** tend to **spoil quickly** and may not make it past customs. **Thin or fragile cookies, **such as butter crisps or tuiles, usually** crumble under the pressure** of long-distance handling. Keeping your selection to **sturdier recipes **or **carefully selecting packaging** options helps you meet both food safety expectations and customer satisfaction. ### Use durable shipping boxes for cookies Once the cookies are baked, the [next step is packaging](https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/prohibited-items/cookies#:~:text=Wrap%20each%20cookie%20in%20plastic,cookies%20delivered%20right%20on%20time.), which matters as much as the recipe itself. Always let cookies **cool completely before wrapping** them, since packing them while they are warm can trap steam and **lead to sogginess or mould.** A common question is: **“Can you vacuum seal cookies for shipping?” **The answer is yes. Vacuum sealing is one of the best ways to **preserve freshness **and **keep cookies from moving around in transit**. If a vacuum sealer isn’t available, a simple alternative is to use a zip-top bag and press the air out of it before sealing it. For wrapping, **pair cookies back-to-back** or **wrap individually** in cello or heat-sealed bags. Once wrapped, place them in a **sturdy inner container**, such as a metal tin or a hard plastic food-safe container.** Add a layer of cushioning,** such as parchment paper or bubble wrap, at the bottom, and **don’t stack more than two layers** without padding in between to prevent crushing and flavour transfer. The inner container should then be placed **inside a sturdy corrugated cardboard box.** Surround the container with crumpled kraft paper, packing peanuts, or bubble wrap **until nothing shifts** when you give the box a gentle shake. **Labelling matters here too: **mark the package with **“Fragile,” “Perishable,” **or** “This Way Up” **so handlers know to treat it carefully. Covering the full range of needs, this process spans from choosing shipping boxes for cookies to considering cookie packaging ideas for shipping. **When done correctly**, it represents the best way to package cookies for shipping and prevents the frustration of trying to figure out how to ship cookies without breaking. ### Consider temperature control and stability Most cookies are **shelf-stable** and do not need ice packs or dry ice, which can sometimes** complicate customs checks.** The bigger risks are **heat and humidity. **Chocolate chips can melt, coatings can smear, and humidity can make cookies lose their crunch. The most effective and practical approach is to **minimise the time your cookies spend in areas with uncontrolled conditions.** Try to opt for **express services **from **UPS,** **FedEx**, or **DHL**, especially in the summer or when shipping to warmer climates. If you’re sending cookies with chocolate coatings or sensitive decorations, an **insulated liner** or **thermal bubble wrap **can add an extra layer of protection without the complications of refrigeration. **Quick shipping** paired with** thoughtful packaging **gives your cookies the best chance of arriving in **excellent condition.** ### Include proper customs documentation for international shipping Crossing borders means dealing with paperwork, and accuracy here can prevent costly problems. **Customs forms should clearly state the contents.** A simple description such as** “Baked cookies—no meat, homemade, for personal consumption” **is more effective than vague wording. Some destinations, such as Canada or Australia, [require a full ingredient list](https://www.dhl.com/discover/en-sg/ship-with-dhl/essential-guides/shipping-cny-goodies-from-singapore-to-overseas#:~:text=Canada), and **commercial imports may need bilingual labels.** Businesses may also need official certifications. For example, U.S.** **[exporters often need FDA registration under the Food Safety Modernisation Act](https://www.fda.gov/food/food-safety-modernization-act-fsma/frequently-asked-questions-fsma), while Canada requires a [Safe Food for Canadians license](http://inspection.canada.ca/en/food-licences). If paperwork is incomplete or misleading, **customs officials have the right to delay**, **seize**, or even **destroy shipments.** **Starshipit tip:** Retailers can simplify this process by using **automation tools.** Starshipit allows you to [generate customs forms](https://starshipit.com/international-shipping.md), commercial invoices, and ingredient details automatically for each order. Automating these steps **reduces errors and keeps shipments moving** smoothly across borders. ### Track it: Delivery updates to keep customers in the loop Once cookies are out the door,** customers want rapid reassurance** that their treats are on the way.** Real-time tracking** reduces the number of **“Where’s my package?” **messages and **helps build trust**, especially when perishable goods are involved. **Proactive notifications** at each stage, such as shipped, out for delivery, and delivered, **provide transparency **and **peace of mind.** **Starshipit tip:**** **Set up [automated branded notifications](https://starshipit.com/shipping-notifications.md) and create a custom tracking page to provide customers with updates in your unique style, rather than relying solely on a generic courier page. **Adopting this method reinforces your brand**, **clarifies customer expectations**, and** keeps their attention engaged** until the cookies arrive. ### Get the Food & Beverage shipping guide **Start shipping cookies with confidence** by downloading the _Food and Beverage Shipping guide_. Learn **proven strategies** to boost checkout conversion, keep customers informed, and stay compliant **using shipping automation.** - [Download your copy now](https://info.starshipit.com/food-beverage-ebook) ### Which carriers ship cookies internationally? Once your kitchen or warehouse has packaged and prepared cookies for shipping, the next step is to** select a carrier capable of managing international food shipments**. Global couriers such as [UPS](https://starshipit.com/ups-shipping-software.md), [DHL](https://starshipit.com/dhl-express.md), and [FedEx](https://starshipit.com/fedex-shipping.md) all offer **services specifically designed for baked goods**, but each approaches the process slightly differently. Understanding how they handle** packaging requirements**, **customs paperwork, **and** transit speeds** will help you pick the right option for your business. The right decision often comes down to **balancing speed, cost, **and** reliability**, since each factor directly affects how fresh and intact your cookies arrive. ### Can you ship cookies through UPS? [UPS](https://starshipit.com/partner/ups-shipping-software.md) allows cookies to be shipped internationally, provided **proper packing **and **documentation **are in place. Their guidelines recommend **wrapping cookies individually, double-wrapping pairs back-to-back, **and** reinforcing boxes** to prevent crushing. Heavier cookies should be packed at the bottom, with lighter or more fragile ones placed on top. UPS also suggests **filling any empty space inside the shipping box** to reduce shifting during transit, since movement increases the risk of breakage. **For international shipments**, UPS encourages shippers to use services like [Worldwide Expedited or Saver](https://www.ups.com/us/en/support/shipping-support/shipping-services) for faster delivery, which helps** maintain freshness during transit. **Every package must also include a **commercial invoice** and **accurate customs details** to avoid delays at the border. For companies that place importance on **consistent service quality** and **access to a broad global infrastructure**, partnering with UPS can be a strong fit. ### DHL cookie shipping [DHL](https://starshipit.com/partner/dhl-express.md) Express is widely known for its speed, often delivering international packages in **two to five days**. For cookies, [DHL requires](https://www.dhl.com/discover/en-sg/ship-with-dhl/essential-guides/shipping-cny-goodies-from-singapore-to-overseas) products to be **commercially packaged**, f**ully sealed, and labelled** with a **complete ingredient list.** Only by carefully filling out and submitting the paperwork upfront can their global customs brokerage network help reduce clearance times. DHL also emphasises the importance of** sturdy outer packaging** and** tamper-proof seals**, which provide extra protection for fragile food shipments. Their service is especially **popular with bakeries that want to reach customers quickly across multiple regions**, since DHL has strong coverage in Europe, Asia, and North America. For businesses seeking to **expand their international reach** without lengthy transit times,** **DHL is often the most practical option, thanks to its combination of **fast delivery, efficient customs handling**, and **extensive market access.** ### FedEx cookie shipping [**FedEx**](https://starshipit.com/partner/fedex-shipping.md)** also supports international shipments of cookies**, with a focus on **fast express services**. They recommend **overnight **or **priority options**, which are designed to **withstand at least 30 hours in transit**. **FedEx’s tracking features**, including **Delivery Manager**, provide customers with more **control **and **visibility** throughout their journey. Shippers must provide clear customs descriptions, and some destinations may also require **import permits.** FedEx [packaging recommendations](https://www.fedex.com/en-us/shipping/international/how-to-ship.html) include using **insulated liners** or **protective wraps** for **temperature-sensitive goods**, though most cookies travel well without refrigeration when shipped quickly. Companies that prioritise **reliable customer-facing technology** along with **fast, dependable delivery frequently turn to FedEx**, which makes it a versatile choice for bakeries sending products internationally. ### Cookie retailer spotlight – Brooki Bakehouse Brooki Bakehouse, a boutique cookie shop based in beautiful Brisbane, has become a standout example of how a small business can **successfully send fresh cookies** to [customers around the world](https://www.brookibakehouse.com/pages/shipping). What started as a local favourite has **expanded into an international operation**, thanks to thoughtful packaging, the right carrier partnerships, and the smart use of automation. _ Image source: __[Brooki Bakehouse](https://www.brookibakehouse.com/)_ Each cookie is **allowed to cool fully before being sealed in an airtight cello bag,** locking in freshness and **preventing moisture buildup**. Those bags are placed inside sturdy tins or boxes, **cushioned with protective padding** to reduce movement during transit. **Brooki even includes simple reheating instructions **so customers can bring their cookies back to a fresh-from-the-oven state after delivery. For international shipments, **Brooki relies on DHL Express**, which gets their cookies to destinations like the **United States, New Zealand, **and **many parts of Asia** in just **three to five days. **Within Australia and New Zealand, the bakery works with **Team Global Express **and **MyPost Business** to keep local **deliveries fast **and** reliable.** What really streamlines the process is their use of **Starshipit.** [Automation rules](https://starshipit.com/fulfilment-automation.md) **assign the correct carrier** for each order and create labels without the need for manual input. The result is **fewer errors, faster turnaround, **and **less time spent on administration.** With low breakage rates and** consistently positive feedback** from customers, Brooki Bakehouse demonstrates that even** **a small team can build an international customer base when **packaging, shipping choices, and automation all work together.** ### Next steps: Selling sweet treats across the planet Small bakeries and eCommerce** **stores sometimes assume[ international delivery](https://starshipit.com/blog-content/international-courier-shipping.md) is out of reach, yet **with a clear plan** and **the right technology**, it can become **a natural part of growth**. Customers are already eager for global access to baked goods,** **so **having a streamlined process** in place allows you to meet that demand without extra stress. **Starshipit can help simplify the entire workflow.** [Carrier integrations](https://starshipit.com/integrations.md) enable you to compare and assign services easily, while customs forms can be **automated to reduce delays**, and [branded tracking pages](https://starshipit.com/branded-tracking-page.md) provide customers with the reassurance they need. If you’re ready to take the next step, you can [start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a quick demo](https://starshipit.com/book-an-appointment.md) to see how it works. **For more practical advice on food shipping,** download the [Food & Beverage shipping guide](https://info.starshipit.com/food-beverage-ebook) and learn how to keep every order fresh, compliant, and on-brand. ## Ready to start automating? ## https://starshipit.com/blog-content/shipping-emails-best-examples-free-templates # Shipping emails: The best examples, with free templates Use practical shipping email templates for order shipped, tracking number, out for delivery, delivered, delay and pickup updates, with tips for automating notifications. Canonical URL: https://starshipit.com/blog-content/shipping-emails-best-examples-free-templates **Summary:**_ Shipping emails should tell customers what happened, what happens next and where to track their order. Use these templates for shipped, tracking, out-for-delivery, delivered, delayed and pickup-ready updates, then automate them so customers stay informed without manual follow-up._ We all lament our overflowing email inboxes, but there’s one major exception that always catches our eye in the notification bar: “Your package is out for delivery” What seems like a preset notification you don’t have to worry about is actually a prime candidate for capitalising on a shopper’s excitement. Shipping emails can be a great way to engage your customers, promote your business and reinforce your image with [branded tracking and notifications](https://starshipit.com/branded-tracking-and-notifications.md). To help you craft effective shipping emails, we’ve put together an in-depth guide including templates and other useful examples. Let’s dive in. ### Shipping email template format For each shipping email template, define these fields before writing the message: - Subject line - Preview text - Body copy - Primary CTA - When to send Use these templates alongside [shipping notifications](https://starshipit.com/shipping-notifications.md), a [branded tracking page](https://starshipit.com/branded-tracking-page.md), and a stronger [post-purchase experience](https://starshipit.com/post-purchase-experience.md). When you are ready to test automation, [start a free trial](https://starshipit.com/free-trial.md). ### In this article - What are shipping emails? - Shipping confirmation emails - Order picked up emails - Out for delivery emails - Order delivered emails - Order ready for pick up in store emails - Post-purchase survey emails ### What are shipping emails? Shipping emails are the messages customers receive throughout the delivery process which provide essential information like shipping confirmation, delivery estimates and the all important “out for delivery” notification. Each email serves a unique purpose and can enhance the delivery experience you’re providing to your customers. For example, customers ordering something valuable will appreciate an “out for delivery” email to ensure they can collect the package. ### Shipping confirmation emails First of all, what is a shipping confirmation email? This is the first thing a customer receives after they place an order and should arrive fairly quickly for their piece of mind. The best shipping confirmation email examples include: - An outline of the items ordered and their respective costs - A thank you message from the seller - The shipping address - The billing address - A shipping estimate - Recognisable branding ### Shipping confirmation email examples Here’s a shipping confirmation email example from Apple we sourced from [Really Good Emails](https://reallygoodemails.com/). Notice the recognizable branding at the top, followed by a clear design that makes it easy for readers to see important details. _Image Source: _[_Reallygoodemails.com_](https://reallygoodemails.com/emails/were-processing-your-order-w650060) ### Email template for shipping confirmation Here’s a shipping confirmation email template courtesy of Sender. For the best results, try and add some flavour text and graphics that are unique to your brand. Dear [Name], Thank you for trusting us! We are thrilled to confirm that your order, [Order Number], has been received and is being processed. Here are the details of your order: Billing Address: [Billing Address] Shipping Address: [Shipping Address] Product Details: [Product Name] x [Quantity] @ [Price] each (SKU: [SKU ID]) Total Price: [Total Price] We are excited to get your order to you as soon as possible and will keep you updated on the status of your shipment. If you have any questions or concerns, please don’t hesitate to contact us. Thank you again for your support. Happy shopping! Warm Regards, [Your Name] Team [Brand name] Tip: You can use Starshipit to create your own emails and customise them for each delivery status of the delivery journey, all from our easy-to-use template editor. You can customise your notification emails with your company logo and create custom headers and footers. Once you’ve connected your eCommerce platform and couriers, you can automatically send emails and SMS notifications by simply ticking a box. Try this in Starshipit now ([30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx)). ## Want these emails to send automatically? ### Order picked up emails It might not be as exciting as other shipping template emails in this list, but letting a customer know their order has been picked up is still a helpful update. This lets them know that the order is now with the courier, and the store can no longer make changers. It’s different to an out for delivery email as the courier may take the package to a central depot depending on its destination. An effective order picked up email template should include: - Clear instructions about the order’s status - Consistent branding with previous and future emails - The shipping address - An updated shipping estimate ### Order picked up email examples To help you get the best out of your shipping emails, here’s an example of one for when an order is picked up by a courier. Note how they place the tracking number at the top of the email, include confirmation of the shipping address and helpful contact details if the customer needs help. _Image Source: _[_Reallygoodemails.com_](https://reallygoodemails.com/emails/right-on-track) ### Out for delivery emails Package notification emails are one of the most important for your customers. If you’re shipping something valuable, heavy or with an expiry, it’s essential for shoppers to be on hand to receive their deliveries. Plus, if you’ve been excited about a delivery of the latest video game in your favourite series, you really don’t want to wait another day. The best examples of shipping emails like this include: - “Package out for delivery” in the subject line - Consistent branding - The shipping address - An accurate shipping date and time ### Out for delivery email examples Here’s a good example of a shipping email that informs customers a package is out for delivery. Apple does a great job with its strong branding as you’d expect, but also does a great job of including important information in its shipping details. Note how clearly the email states a signature is required, and the tracking instructions further down. _Image Source: _[_Reallygoodemails.com_](https://reallygoodemails.com/emails/shipment-notification) ### Order delivered emails Next up on our list of shipping emails that your customers will appreciate is order delivered emails. If a customer is not home to collect their order, and it’s an item that can safely be left without receiving a signature, an order delivered email is the perfect package notification email to give them peace of mind. Once they receive this email, they can go about their day knowing their exciting new arrival is safely waiting for them. These shipping emails should include: - “Order delivered” or similar in the subject line - Consistent branding - The address where the package was delivered - Information about returns - Links to similar products ### Order delivered email examples The order delivered email template here is clearly titled for the reader, and includes links for customers to follow just in case something goes wrong. Pointing customers to the tracking number (or a tracking link from the courier) gives them another way to confirm the status of their order. _Image Source: _[_Reallygoodemails.com_](https://reallygoodemails.com/emails/a-shipment-from-order-us650050-has-been-delivered) ### Order ready for pick up in store It’s not just the customers waiting on couriers who can benefit from shipping emails, those who chose to pick up in store also need your helpful communication. Customers shouldn’t have to guess when their pickup order is ready, and if they turn up at the wrong time it’s going to impact the experience they have with your business. Pickup orders should have similar messaging to the other shipping emails we’ve looked at, while also adding: - Store address - In-store pickup counter location - Store hours - Contact details for your store ### Order ready for pick up in store examples Check out this shipping email template to get an idea of how you can notify customers that their pickup order is ready. It includes a pickup location, as well as the date the item needs to be retrieved by. Note how the store also lists what the customer will need to bring to pick up their order, including their ID and proof of the purchase. _Image Source: _[_Reallygoodemails.com_](https://reallygoodemails.com/emails/your-fleet-farm-order-is-ready-for-pickup-at-the-outside-yard-entrance) ### Post-purchase survey emails But wait, there’s one more! The shipping email communication chain doesn’t end when the order is delivered or picked up. If the customer has had a great experience, now is the time to capitalise on this success and get back in touch. A post-purchase survey email gives you the chance to capture feedback on the shopping experience, as well as inform shoppers of similar products and new deals they can take advantage of. A post purchase survey email should include: - A personalised thank you for the recent order - A summary of the order - A link to a post-purchase survey - Prompts to follow your company on social media - Incentives for signing up to promotional emails and further communication ### Post-purchase survey email examples Here’s a good example of a post-purchase survey message that builds off the shipping emails we looked at earlier. It summarises the shopper’s recent order for a nice touch of personalisation, and then prompts them to review the specific items. They've also used on-brand messaging to help the email stand out. _Image Source: _[_Reallygoodemails.com_](https://reallygoodemails.com/emails/thoughts-jcrew) ### Wrap up We made it! There’s a lot to take in there, but having the best shipping emails can really make a difference for customer satisfaction. Keeping shoppers informed on the status of their order and then connecting after the successful delivery means they’re connected with your business. To create effective shipping emails you don’t just need templates, you also need a shipping partner that can implement them. Starshipit can help you create branded tracking pages with notifications that keep your customers in the loop at each step of the delivery process. That way when those magical words “package delivered” pop up in their email notifications, they’ll know exactly who it’s from. ## Automate shipping emails and tracking updates with Starshipit ## https://starshipit.com/blog-content/shipping-fuel-surcharge # Carrier fuel surcharges are rising: what AU retailers need to do now to protect margins Carrier fuel surcharges are rising fast. Learn how they impact your shipping costs, where margins break, and what retailers can do now to stay in control. Canonical URL: https://starshipit.com/blog-content/shipping-fuel-surcharge **Summary:**_ Fuel surcharges are variable carrier fees that rise or fall with transport fuel costs, which can quietly change shipping margins. Review surcharge-heavy services, checkout rates, packaging choices and automation rules so delivery pricing stays accurate without weakening customer experience over time._ Shipping costs are rising again, but not in a way most retailers notice until the damage is already done. **Shipping fuel surcharges are quietly increasing globally due to the rising tension in the Middle East. **Because they’re applied as percentages and often lag behind real fuel prices, they don’t hit all at once. They show up gradually, across invoices, over weeks. **That’s what makes them dangerous.** You could be losing margin on every order without a clear signal. Your shipping rates stay the same, your checkout looks stable... but your underlying costs keep climbing. Global fuel markets have become more volatile, and carriers are already adjusting their surcharge tables in response. Because of how those surcharges are calculated and applied, **the full impact is still working its way through the system.** What you’re seeing today may not be the peak. For retailers, this creates a simple but critical problem: your shipping costs are no longer predictable, but your pricing often is. **If your setup can’t adapt, your margins take the hit.** In this guide, we’ll break down what’s driving these changes, how fuel surcharges actually work, and what you can do now to stay in control before costs move further. ### Table of contents - **What’s driving fuel costs up right now?** - **The hidden costs: how to calculate fuel surcharges** - **March snapshot: Current carrier fuel surcharges for retailers** - **What this does to your margins (and why it’s happening now)** - Real-world example of how fuel surcharges quickly impact margins - **Why the next 6-8 weeks are crucial for shipping costs** - **Ways to manage rising fuel surcharges right now** - 1. Start with your pricing structure - 2. Run a quick “what if” scenario - 3. Focus on reducing the base cost - **The takeaway: stay in control as shipping costs move** ### What’s driving fuel costs up right now? Tensions in the Middle East have put pressure on one of the world’s most important oil routes, the **Strait of Hormuz.** Around 20% of global petroleum supply passes through that corridor, and there are very few viable alternatives if it becomes disrupted. Even the possibility of disruption is enough to push prices up. **We’re already seeing the real-world impact:** - In New Zealand, petrol prices rose roughly 50 cents per litre over March, reaching just over $3 on average. - In Australia, prices jumped nearly 49 cents per litre within a few weeks. - Airlines like Air New Zealand have reduced flights due to rising jet fuel costs, showing how quickly fuel impacts capacity and pricing. **Every part of the delivery network depends on fuel.** When fuel becomes more expensive, transport becomes more expensive. And carriers don’t absorb that cost, they pass it on. But they don’t always do it in a way that’s obvious. ### The hidden costs: how to calculate fuel surcharges Fuel surcharges are typically calculated with three common characteristics: **1. They are index-based** Carriers commonly reference external indices such as US Gulf Coast jet fuel and diesel indices (or national diesel averages), then map those to a percentage surcharge table. DHL’s published methodology for its air fuel surcharge references the US Gulf Coast jet fuel spot price and shows the surcharge chosen from a step table. **2. They are applied as a percentage on charges, not a fixed dollar amount** NZ Post explicitly explains that its “Variable Price” component is calculated as a percentage of the applicable Base Price and is comprised of Variable Fuel Rate (VFR), Road User Charge (RUC), and sometimes Temporary Continuity Cost (TCC). **It also provides a formula:** _Base Price + (Base Price × (VFR% + RUC% + TCC%)) = Total Price (excl. GST)._ This is exactly why flat-rate checkout pricing can break – even if the base transport charge stays stable, the variable components can move. **3. They often have lags and different update timing** This creates the “calm before the storm” effect, but it varies by carrier: - [TNT’s APAC fuel surcharge page](https://www.tnt.com/express/en_nz/site/shipping-services/fuel-surcharges-apac.html) explicitly states there will be a two-week lag between the fuel price index and the applied surcharge, and that changes are effective each Monday. - [FedEx’s fuel surcharge page](https://www.fedex.com/en-us/shipping/fuel-surcharge.html) notes a lag between the fuel price index and the fuel surcharge, and that FedEx may use a longer lag when index publication is delayed. - [Aramex’s US fuel surcharge explanation](https://www.aramex.com/us/en/services-solutions/fuel-surcharge) includes a two-month lag example: June monthly average used to determine August surcharge. - [NZ Couriers states](https://nzcouriers.co.nz/tools/surcharges/international-priority-surcharge/) fuel surcharges are applied and effective on the first Monday of each month (unless changed after that) and indicates information is usually available about one week before it is applicable. There is often a lag (anywhere from ~2 weeks to ~2 months depending on carrier and service), so a fuel spike today can show up on invoices progressively over the next 6–8 weeks. ## 💡 If surcharges are eating into your margins, your fulfilment efficiency matters even more. ### March snapshot: Current carrier fuel surcharges for retailers To understand how this plays out in practice, it’s worth looking at where fuel surcharges are sitting right now. Across New Zealand and Australia, **domestic courier surcharges** are already at levels that can meaningfully impact margins. As of April 2026, [NZ Post’s courier variable rate](https://www.nzpost.co.nz/about-us/who-we-are/terms-of-business/variable-fuel-rates) sits at a combined 3.50%, made up of fuel and road user charges. [NZ Couriers](https://nzcouriers.co.nz/tools/surcharges/) is higher at 7.80% domestically, while the [Australia Post](https://auspost.com.au/business/shipping/postage-costs/fuel-surcharge) surcharge is at 4.8% and [Aramex Australia](https://www.aramex.com.au/terms-and-conditions/fuel-surcharge/) at 6.70%, based on national diesel pricing and their own operating costs. Some carriers are moving more drastically. [TNT (FedEx) domestic services](https://www.tnt.com/express/en_au/site/how-to/understand-fuel-surcharges.html) in Australia are sitting at 21.5% for the period from late March through early May, reflecting fuel movements over a rolling three-month window. Once you move into **international and express services** , the percentages increase significantly. [DHL Express](https://www.dhl.de/en/geschaeftskunden/express/produkte-und-services/zuschlaege/treibstoffzuschlag-air.html) and [NZ Couriers international services](https://nzcouriers.co.nz/tools/surcharges/international-express-surcharge/) are both at 30.50% for March 2026, while [FedEx](https://www.fedex.com/en-us/shipping/fuel-surcharge.html) and UPS export rates are sitting in the low 30% range, with import rates pushing into the mid-30s. In some regions, FedEx tables are already showing international surcharges as high as 40%, depending on the lane. _**Disclaimer:**__ fuel surcharges vary by service, lane, and contract, and may apply differently to base transport charges and accessorials. Carrier tables can change without notice._ The key point here isn’t just the percentage itself, but **how widely it varies.** Domestic services might sit in single digits, while international air shipments can carry **surcharges that are ten times higher.** That gap matters when you’re setting up shipping pricing, especially if you’re using a single approach across both domestic and international orders. **Starshipit tip:** When surcharge levels vary this much between carriers, relying on a single provider increases your exposure to cost swings. A [multi-carrier setup](https://starshipit.com/multi-carrier-shipping.md) gives you options. With Starshipit, you can compare rates across carriers and automatically select the most cost-effective option for each order, helping you manage these differences without adding manual work. ### What this does to your margins (and why it’s happening now) The reason fuel surcharges catch retailers off guard isn’t just that they increase costs. **It’s how they’re applied.** Most carriers calculate fuel surcharges as **a percentage of the base transport cost.** In some cases, that percentage is made up of multiple components, such as fuel rates, road user charges, and other temporary adjustments. **That structure creates a compounding effect.** The surcharge isn’t a flat fee added once. It scales with the underlying cost of the shipment, and in some cases, **multiple variable components** can stack on top of each other. Carriers are also designed to pass these changes through quickly. For example, **some explicitly separate fuel and related charges from fixed pricing** so they can adjust them up or down as conditions change. In periods of disruption, additional fees can also be layered in. Industry reporting has already pointed to **conflict-related surcharges** being applied to certain lanes, adding another layer on top of standard fuel adjustments. When you put all of that together, **the impact on retail margins becomes clearer.** ### Real-world example of how fuel surcharges quickly impact margins If you charge a **flat $9 for domestic shipping** and your underlying **carrier cost averages $8.40** , you’re left with a **$0.60 margin** before any fulfilment costs are factored in. Now introduce a **5 percentage point increase** in variable surcharges. Applied to that $8.40 base, that’s an **additional $0.42 per shipment** . Your **margin drops from $0.60 to $0.18** almost immediately. At that point, it doesn’t take much more movement for shipping to become a loss. A slightly higher-cost zone, a heavier parcel, or **another surcharge adjustment can tip the balance entirely** . And because these changes are incremental, they often go unnoticed until they’ve already had an impact across a large number of orders. **Starshipit tip:**This is where **static shipping pricing starts to break down.** If you’re relying on flat rates or fixed thresholds, small percentage changes can **quietly erode your margin.** Using [live carrier rates at checkout](https://starshipit.com/ecommerce-shipping-rates.md) helps you stay aligned with real costs as they change, rather than absorbing those increases over time. ### Why the next 6-8 weeks are crucial for shipping costs **What makes the current situation more challenging is timing.** Fuel prices have already moved sharply over March. Those price changes are the input carriers use to calculate their surcharge tables. But because most carriers use lagged indices, those increases don’t show up all at once. Some apply changes with a short delay of a couple of weeks. Others use monthly updates. In some cases, **there can be a lag of up to two months between fuel price movements** and the surcharge applied to shipments. **This means the impact is spread out over time.** Even if current published surcharge rates still look relatively stable, they may not yet reflect the full extent of recent fuel price increases. As those updates roll through, costs can continue rising across multiple billing cycles. Industry reporting is already pointing to ongoing volatility, not just in fuel surcharge tables, but also in additional fees tied to affected regions and routes. **For retailers, the takeaway is simple: **what you’re seeing now may not be the peak. **Starshipit tip:** When costs are moving with this kind of lag, **reacting after the fact is too late.** [Setting up automation rules](https://starshipit.com/fulfilment-automation.md) to select the most cost-effective carrier for each order helps you **respond as conditions change** , without needing to constantly monitor and adjust manually. ### Ways to manage rising fuel surcharges right now At this point, the goal isn’t to perfectly predict fuel surcharges. It’s to **make sure your shipping setup can absorb change without constantly needing to be rebuilt.** For most retailers, that means focusing on a few practical adjustments that protect margins without adding operational complexity. ### 1. Start with your pricing structure The first step is to rethink **how your shipping pricing holds up under variability. ** There are two things you’re trying to balance here. On one side, you need to **protect profitability** as costs move. On the other, you need to **keep the checkout experience simple** enough that it doesn’t hurt conversion. In practice, that usually means **avoiding constant price changes** and instead adjusting the structure around them. A common approach is to keep a stable, easy-to-understand domestic offer, but **build a buffer into your margin** to account for fuel volatility. From there, you can **use service tiers more strategically** , showing premium or express options only when they make sense, such as for higher-value or time-sensitive orders. **The data we’re seeing now shows just how wide the range can be.** If your pricing model assumes the lower end of the range, it doesn’t take much movement to create pressure. **Starshipit tip:**This is another area where [live rates at checkout](https://starshipit.com/ecommerce-shipping-rates.md) and [shipping automation rules](https://starshipit.com/fulfilment-automation.md)** become useful**. Live rates at checkout show your customers the real-time cost from your carriers, based on the cart’s weight, dimensions and destination. Combined with automation rules, you can protect your margins by **adding a flat fee or percentage to the quoted rate** before it’s shown at checkout. So, if a carrier fuel surcharge (or other surcharge) isn’t always included in the live quote, **you can set a rule to automatically add a buffer when it’s likely to apply** (for example, when order weight is over a threshold). This way you’re not caught out by unexpected surcharges, and you **keep control over your shipping profitability.** ### 2. Run a quick “what if” scenario **You don’t need a complex model to understand your exposure.** A simple way to get clarity is to take a recent period, such as your February shipment data, and **apply a small increase to fuel-related components** . Even a +5 to +10 percentage point adjustment across affected lanes is enough to highlight where things start to break. Recent fuel price movements show how quickly those inputs can shift, and those changes are still flowing through carrier surcharge tables. The goal here isn’t to predict exactly what will happen; it’s to **identify your weak points.** In most cases, the pressure shows up first in specific areas. **Heavier parcels, rural deliveries, and international express shipments** tend to be the most sensitive to percentage-based increases. Once you know where those pressure points are, you can decide how to handle them before they scale. **Starshipit tip:** With [shipping analytics and reporting](https://starshipit.com/shipping-reporting.md), you can quickly break down your orders by cost drivers like zone, weight, and service level. That makes it easier to **spot where margin is being squeezed and adjust your setup accordingly.** ### 3. Focus on reducing the base cost One of the more overlooked ways to manage fuel surcharges is to **reduce the shipping cost they’re applied to in the first place.** Because surcharges are percentage-based, any reduction in your base shipping cost also **reduces the dollar value of the surcharge.** That’s where packaging and fulfilment decisions become more important than most retailers realise. Too often, products are shipped in boxes that are simply too large. In a busy warehouse environment, **teams prioritise speed over optimisation** , grabbing the nearest available package rather than the most efficient one. It’s understandable, **but it comes at a cost.** Larger boxes increase both actual and volumetric weight, pushing shipments into higher pricing brackets and inflating surcharges. At the same time, **failing to consolidate orders** means you’re **paying surcharges multiple times **when you don’t need to. **Merging shipments where possible** reduces the number of parcels moving through your network, **lowering both base costs and the total surcharge** applied. Getting this right doesn’t require a complete operational overhaul. **Standardising carton sizes, guiding pick-and-pack teams toward better choices, and consolidating orders** can significantly reduce shipping costs at scale. Even small improvements compound quickly when applied across every order. These aren’t new ideas, but in a percentage-based cost environment, they become more valuable. **Starshipit tip:** Features like [Recommended Packaging](https://www.youtube.com/watch?v=IaCbkQUnwQk) help warehouse teams choose the right package every time, while [shipment consolidation](https://support.starshipit.com/articles/360000382295-how-to-merge-multiple-orders-into-one-order) and [Address Validation](https://starshipit.com/shipping-address-validation.md) reduce unnecessary costs and delivery issues.** The result is a lower base shipping cost and a smaller surcharge applied to every order.** ### The takeaway: stay in control as shipping costs move **Fuel surcharges aren’t new, but the way they’re moving right now is. **What used to be a relatively stable cost sitting quietly in the background is now shifting more frequently, and in ways that are harder to predict. The impact isn’t always obvious straight away, but it builds over time as **small percentage changes compound across every shipment.** That’s what makes this moment different. **It’s not just about higher costs, it’s about variability. ** The retailers that handle this well aren’t constantly reacting to every update. Instead, they’ve **built flexibility into their setup.** They understand where their margins are most exposed, they’ve structured their pricing to absorb movement, and they’re **using automation to make decisions at scale.** If there’s one thing to take away from the current environment, it’s this: **assume your **[**shipping costs**](https://starshipit.com/shipping-costs.md)** will keep changing, and plan for that upfront to stay in control.** The retailers who do will protect their margins without sacrificing the customer experience. If your shipping setup can’t adapt to changing costs,** your margins will take the hit.** Starshipit helps you stay ahead with **automated carrier selection, live rates, and full visibility** into your costs. If you’re ready to see Starshipit in action, [start your 30-day free trial now](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a custom demo](https://starshipit.com/book-an-appointment.md) with our team of shipping experts. ## https://starshipit.com/blog-content/shipping-insights-fulfilment-survey # 5 shipping insights we learned from surveying our customers Get insights into shipping and fulfilment trends with our report, including delivery choice at checkout, multi-courier strategies, negotiating rates and more. Canonical URL: https://starshipit.com/blog-content/shipping-insights-fulfilment-survey **Summary:**_ Shipping insights from customer surveys show where fulfilment is helping or hurting the delivery experience. Use feedback on speed, tracking, courier choice and communication to decide which operational changes will make shipping feel more reliable for future orders over time._ Just recently, we published a [new report](https://info.starshipit.com/evolving-expectations-report-2023) focused entirely on shipping and fulfilment trends for 2023 and beyond. While we collated a lot of amazing research and data from across the globe, we also spoke to leading retailers in Australia, New Zealand and beyond. It’s fair to say we learned a lot! From the major [shipping and fulfilment](https://starshipit.com/fulfilment-automation.md) challenges retailers expect to see this year, to the delivery options they’re offering at checkout; you’ll want to check out the full report to get access to all our actionable insights. In this article, we’re going to share 5 of the most fascinating insights we took away from our survey, and what they mean for retailers. Let's dive in. ### 1. Delivery choice at checkout matters Any retailer worth their salt knows that the customer always comes first. When it comes to eCommerce, nowhere is this more important than offering [delivery choice at checkout](https://starshipit.com/choice-at-checkout.md). Unsurprisingly, it turns out that retailers agree. In our survey, we asked retailers to rank on a scale of 1-10 how important delivery choice was in increasing checkout conversions. Over 80% of our survey respondents answered over 5 (Somewhat important), with a whopping 25.8% answering with a 10 (Extremely important)! What’s more, [60%](https://www.digitalcommerce360.com/2018/07/25/how-consumers-view-online-delivery-options/) of respondents to a DigitalCommerce360 survey said they’d chosen one retailer over another because the delivery options were preferable. Giving your customers a choice at the checkout means thinking about the following: - Give your customers a choice of shipping options – Including same-day, free shipping, overnight, pick up in store and more. - Consider your courier mix – Do you have the right courier partners to enable the delivery options your customers want? - How are you controlling your shipping costs? Consider shipping automation software like Starshipit to set up automations to account for variations in your shipping costs based on destination, weight, or delivery timeframes – and display accurate rates at checkout. - Implement a ship-from-store strategy – Consider using stores as micro distribution centres, both to allow pickup in store and to get orders to customers faster. ### 2. Multi-courier strategies offer an important safety net When running a business where the timely and accurate delivery of orders is key for the bottom line, couriers have a large part to play. For this reason, it just makes good business sense to not put all your eggs in one basket and use a multi-courier strategy. A [multi-courier strategy](https://starshipit.com/blog-content/what-is-a-multi-courier-strategy.md) means giving your business a safety net and total flexibility. You can move orders to other couriers when one service is experiencing problems, add and remove couriers when required and use different couriers for their different services. Retailers agree. Just 16% of our respondents relied on one courier, with 30.5% using 3 different couriers, and 12.2% using 5 or more. #### We asked: How many couriers are you currently using? See this data and more in Evolving Expectations: A look into the future of eCommerce shipping. ### Why retailers choose multi-courier strategies We asked them why, and they listed the following reasons: - Access a wider array of delivery options and services. - Ability to make decisions based on delivery performance. - Ability to pick the cheapest shipping rate for each order. ### Considering multi-courier? Here are some things to keep in mind 1. Implement a multi-courier strategy to secure your shipping operation and save on your bottom line. 1. Make sure you’ve got the [right mix couriers](https://www.linkedin.com/pulse/why-every-online-store-must-have-multiple-courier-companies-khatri/) to support the delivery options your customers expect (e.g., same day, overnight, express etc) 1. Consider a centralised shipping solution to manage your couriers, automate the process of assigning orders to couriers and adding new services when required. ### 3. Retailers understand the benefits of negotiating their own rates Managing the bottom line and managing costs are always top-of-mind considerations when running a business. For many retailers relying on freight aggregators, shipping costs will be one area ripe for savings by moving to a freight enabler. Here’s the low-down: While [shipping aggregators](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md) passively serve up pricing, shipping enablers empower businesses to negotiate the best rates directly. Aggregators mark up their pricing and profit on the difference, while enablers give retailers real-life savings that they can pass onto their customers (or keep for themselves). Aggregators also restrict retailers to selected carriers, while enablers let retailers use the couriers they want. Our survey respondents agree, with 74% saying they prefer to negotiate their own shipping rates with couriers. ### 4. The delivery experience is key to success Negative delivery experiences can harm your brand. In one survey, [84%](https://www.getconvey.com/press-d-last-mile-delivery-save-retail/) of customers said they wouldn’t make a repeat purchase after just one poor delivery experience. Customers love knowing when an item has left your store and is on the way to them. But keeping customers in the loop is not just a way to meet expectations, it's a chance to communicate and build connections to [engage with customers and build loyalty](https://starshipit.com/blog-content/examples-of-branded-tracking-pages-emails.md). Here’s how retailers can deliver great shipping experiences: - **Proactive shipping updates – **Not only do they keep excited shoppers in the loop, they’re an opportunity to promote sales, related items or content about the product. - **Give customers a choice – **Effective delivery options balance timing and pricing. The cost of shipping is important to [74%](https://www.shopify.com/nz/blog/shipping-trends) of shoppers surveyed, but 68% want accurate timing as well. - **Build loyalty – **The more you keep them in the loop while their goods are in transit, the more they’ll be happy to spend with you in the future. ### 5. Sustainability is still a top priority Finally, we asked retailers what [sustainability initiatives](https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable.md) they were going to consider in 2023 and beyond. Perhaps unsurprisingly, sustainable packaging, carbon-offset or carbon-neutral sending, and choosing partners or couriers with a focus on sustainability ranked as the top choices. These choices – and other sustainable moves in general – are good for buyers and sellers alike. Australia Post found a range of enlightening stats about growing sustainability trends in its [latest report](https://auspost.com.au/content/dam/auspost_corp/media/documents/ecommerce-industry-report-2022.pdf), including: - Nearly two-thirds of people will pay more for ethically sourced products. - Groceries, fashion and beauty products draw the most conscious shoppers. - A third of businesses have noticed sustainable practices increase customer loyalty. For retailers, there are some important considerations to be made with regards to sustainability: - Stay informed - Changing generations and spending habits bring new trends and opportunities for retailers that can evolve with them. - Integrate sustainability with your brand - Communicate with customers about the efforts you’re making to be ethical and eco-conscious. Walk the walk with sustainable packaging and environmentally friendly practices. - Watch your costs - Customers will often pay more for sustainable options, but often only around 10 per cent more. ### Set your shipping up for success There’s one major change retailers can make right now to set themselves up for success: introduce [shipping automation](https://www.brightpearl.com/blog/how-to-scale-your-business-with-shipping-automation#:~:text=Automated%20shipping%20can%20allow%20you,as%20an%20order%20is%20packed.). Shipping automation streamlines your shipping process, reducing manual labor and errors, saving you valuable time and money in the long run. What’s more, you can simplify your shipping substantially, running everything from one central dashboard. Check out some of [our case studies](https://starshipit.com/blog/case-studies.md) to learn more, or [book a demo](https://starshipit.com/book-an-appointment.md) with one of our team. ### Download your free copy of Evolving Expectations Interested in learning more about what leading retailers are planning to prioritise this year and beyond? [Download your free copy](https://info.starshipit.com/evolving-expectations-report-2023) of our new report, Evolving Expectations. You’ll learn about the above trends and so much more, including: How to reduce business overheads, what’s happening with returns, transparency around delivery timeframes, and ship from store. - [Download your free copy](https://info.starshipit.com/evolving-expectations-report-2023) ## Ready to start automating? ## https://starshipit.com/blog-content/shipping-kpi # Shipping KPIs: 9 essential metrics for data-driven fulfilment By monitoring key shipping KPIs, you can make data-driven decisions and enhance your fulfilment process to save time and money. Canonical URL: https://starshipit.com/blog-content/shipping-kpi **Summary:**_ Shipping KPIs measure whether fulfilment is fast, accurate, cost-effective and reliable enough for customers. Track metrics such as shipping cost per order, on-time delivery, label errors, delivery exceptions and tracking engagement so teams can spot problems before they scale during daily dispatch._ How well do you think your business is doing when it comes to shipping? **Can you prove it?** Could you perform even better? Too many businesses stumble here – **late deliveries erode trust, high costs shrink margins, and unhappy customers don’t return.** By setting up and [measuring key performance indicators](https://starshipit.com/shipping-reporting.md) (KPIs), you can answer these questions **with** **hard data, not guesswork.** The real challenge isn’t just delivering packages, it’s **diagnosing why delays happen** (is it carrier bottlenecks or poor warehouse routing?), **why **[**shipping costs**](https://starshipit.com/shipping-costs.md)** creep up** (overpriced carriers or misaligned rates?), and **why customers complain** (missed expectations or damaged goods?). Tracking shipping KPIs lets you **pinpoint these root causes, not just treat symptoms** like low satisfaction scores. Plus, it reveals** opportunities to cut costs, streamline processes, and deliver on time**, building a competitive edge in a world where Amazon’s same-day delivery sets the bar. By becoming more data-driven with your decision making, you can **scale your operations based on past trends** and discuss how to optimise your carrier performance in accordance with their delivery history. Let’s check out **9 critical shipping KPI examples** and how they work together to turn insights into action. ### Table of contents - **What monitoring shipping KPIs can do for your business** - **Core shipping KPI examples every business should track** - 1. On-time delivery rate - 2. Order accuracy rate - 3. Average delivery time (or transit time) - 4. Shipping cost per order - 5. Return rate - 6. Pending orders - **Shipping KPIs that improve carrier performance** - 7. Carrier utilisation breakdown - 8. Carrier performance score or carrier scorecard - 9. Shipping cost vs. carrier performance - **Using a shipping KPI dashboard and automation** - **Export your data with a shipping KPI excel template** - **Next steps:** Turning shipping insights into action ### What monitoring shipping KPIs can do for your business Collecting reliable shipping data is about **solving real problems** that hit your bottom line and your brand reputation. Late deliveries, for example, drive around [20% of customers to competitors](https://multichannelmerchant.com/operations/delivery-failures-hit-nearly-75-percent-of-consumers/), while inefficient processes – like under-staffed warehouses or issues with customs – waste resources. **Monitoring shipping KPIs helps you:** ### Improve delivery performance Which carriers are [best with dangerous goods](https://starshipit.com/blog-content/transporting-dangerous-goods-australia.md)? Why are rural deliveries delayed? By **tracking your on-time delivery rate** you can ensure customers are getting orders on time and **not chasing your customer support team** for status updates. ### Optimise operational costs Are carriers overcharging for slow service? Are checkout rates too low, eating into profits? This data will help you find the **sweet spot between attractive pricing for customers and sustainable margins** for your business. ### Enhance customer experience What do customers pick the most – cheap shipping or speed? Can you offer same-day delivery? Tracking preferences and feedback **cuts through assumptions**, letting you match delivery to demand. This **builds trust**, not just ‘experience,’ because reliable shipping sticks in customers’ minds. ### Boost operational efficiency Do heavy items slow down your warehouse? Do your packages get stuck in customs? By **pinpointing bottlenecks**, you can **improve your processes** to pick, pack and send with efficiency – identifying and fixing causes like poor inventory flow, not just ‘low productivity’. ### Support business growth If you’re **looking to expand into a new area** or open another location, tracking shipping KPIs to analyse past delivery trends can help. By reviewing previous experience, you can **minimise potential disruptions ahead of time** and ensure you’re scaling into a region that you can service with your current resources. ### Core shipping KPI examples every business should track No matter what you’re sending and where it’s going, there’s a set of **shipping KPIs that every business needs to monitor**. They’re not a one-size-fits-all fix – your context (e.g. product type, market) will determine their priority and how they fit together. ### 1. On-time delivery rate **There’s a reason this is listed first.** The main thing your customers care about is receiving their order on time, especially if they’ve paid a premium price for express or same-day delivery options. A good stat to track for this shipping KPI is the **percentage of orders delivered on time.** Some people in the industry will use the acronym “**DIFOT**” which stands for **“delivered in-full, on time”**. The distinction here is that **the whole order arrived on time**, as opposed to a partial order containing the pieces in stock. Late or incomplete deliveries spike support queries and refunds. By delivering orders on time and with nothing missing, you can **cut down on time-consuming order tracking queries.** ** ****Starshipit tip:** Most of your carrier partners should be tracking these numbers too, so make sure to ask about it when negotiating contracts. With Starshipit’s [carrier analytics dashboards](https://starshipit.com/shipping-reporting.md) you can track key shipping KPIs with easy-to-read reports to ensure you’re getting the service you’re paying for. ### 2. Order accuracy rate On time delivery doesn’t mean much when the customer’s address is incorrect. We recommend **tracking the order accuracy rate** to catch missed deliveries – each one costs time (support calls) and money (reshipping or a refund). A 2% error rate might sound small, but for 1000 orders, that’s 20 angry customers. **This KPI ties directly to trust**, a bedrock of brand strength. ### 3. Average delivery time (or transit time) This is a measure of **the full time it takes for a package to be delivered**; from the time it leaves your warehouse with a carrier to the time it arrives at the customer’s doorstep. Tracking your average delivery time is **essential for understanding if you’re able to meet customer expectations**, as express shipping options from major online retailers have raised the standard. Average delivery time can also **help you assess carrier performance** and see if they’re meeting their delivery estimates regularly. If not, some changes you could make include **partnering with other carriers** to add flexibility or looking into **options like ****[in-store fulfilment](https://starshipit.com/blog-content/in-store-fulfilment.md)****,** so your inventory is closer to its end destination. ** ****Starshipit tip:** Use the **built-in Average Transit Time metric in Starshipit’s shipping reports** to assess the performance of the carriers you’re working with and see what potential there is for further optimisation. ### 4. Shipping cost per order Cost per order **isn’t just about savings – it's about tradeoffs.** By monitoring how much you’re spending, you’re better positioned to understand if you can **expand into a new region or offer deals like free shipping** on orders over a certain value. When assessing cost per order, it’s important to **look at data from a range of criteria** including what each carrier costs, how prices differ based on the shipping zone or region, and how different service levels, like same-day delivery, **impact the final price**. High costs might justify a premium service if it cuts returns; low costs might help hide delays – data should decide, not intuition. ### 5. Return rate As shipping KPIs go, tracking your return rate is a great indicator of how the online presentation of your products is faring. **The lower your return rate, the better your team is working** to meet your customers’ expectations. On top of the number of packages being returned, we recommend **recording the reason for each one**, so you know which part of the process isn’t working as well as it could. **Damaged packages, incorrect items and sizing issues** are some of the most common reasons for returns. Tracking these metrics will help you **identify where in the eCommerce process problems may arise**, so you can fix the root cause instead of providing temporary solutions. ### 6. Pending orders Which KPIs can be measured prior to orders leaving your warehouse? Pending orders is a shipping KPI that can help you **plan for inventory restocks and ensure you have enough product** to ship orders in the timelines customers expect. It also reinforces the **importance of an integrated inventory management system** to avoid situations where customers are ordering stock that you don’t have on hand. ** ****Starshipit tip:**** **The Pending Orders Count metric is **useful for highlighting any potential bottlenecks** in your fulfilment process and gives **clear data on areas that need improvement.** Investigate if your tech stack is setup correctly with your team and account managers. ### Shipping KPIs that improve carrier performance Another great way to use shipping insights is to [measure the performance of your carriers](https://starshipit.com/multi-carrier-shipping.md). These KPIs assess their role in your success, helping you choose which ones to keep, cut, or use more. Below are some shipping KPI examples that you can use to assess the relationship with carriers to see what’s working and what isn’t. ### 7. Carrier utilisation breakdown **Are you over-relying on one carrier?** You might have a sense of which carriers are responsible for the majority of your shipping, but **monitoring the data and tracking the exact proportions** will give you a much clearer picture. This will show if you’re missing out on **potential cost savings by spreading order types out** across all carrier services and options. **Starshipit tip:**** **Check your **Carrier Breakdown metric in Starshipit **to maintain a balance between all the carriers you work with. This will help you **discover where there are options for bulk discounts** or other optimisations. ### 8. Carrier performance score or carrier scorecard What if you wanted to assess the **overall performance of your carriers**? That’s an option too. The ideal carrier performance scores are made up of a selection of the shipping KPIs mentioned above, specifically: - On-time delivery rates - Damage rates - Transit times These are **combined to provide a weighted score** highlighting the **overall performance of your carrier partners**. This score is particularly important to track **when contracts are up for renewal** or if you’re looking to expand your service to a new region and want to see which carriers have been working well for your brand. ### 9. Shipping cost vs. carrier performance Finally, it’s important to understand **how to measure cost as a KPI for shipping**. The price on its own isn’t always an accurate reflection of value, so we recommend **balancing the delivery cost with other measures of carrier performance. **We suggest comparing cost efficiency with the quality of the service you’re receiving. For example, if you’re working with a **carrier offering cheaper rates**, are these **still meeting on-time delivery metrics**? What’s their accuracy rate? On the other hand, **premium carriers may be harder to justify** if you’re just looking at the cost, but when compared to their enhanced delivery offerings and reliable performance, they **might actually be worth the investment.** Some businesses even decide to absorb carrier rates into their business costs in order **to work with more reputable carriers**. ** ****Starshipit tip:** The ‘Shipping Cost by Carrier’ metric in Starshipit makes it **easy to analyse price trends across all your shipping**, so you can negotiate better rates and understand your spending. ### Using a shipping KPI dashboard and automation Measuring your shipping KPIs **doesn’t just have to be a retroactive process** involving you running through a series of complex self-generated reports at the end of each month. The right shipping fulfilment platform will give you **access to a shipping KPI dashboard** and allow you to track the essential metrics we’ve described above. Viewing **shipping KPIs in real time** can help when you’ve just launched a product, or you partnered with a new carrier and want to **ensure these changes haven’t disrupted your operations**. Keeping real-time tabs on order accuracy rate and pending orders will help keep your mind at ease and give **a clear indication of how your fulfilment processes are functioning.** You can** improve your shipping KPIs even further with smart use of automation.** For example, you might **set up rules to assign products** to either the **cheapest or fastest carrier** depending on what’s best for the customer. Or you might want difficult products like **dangerous goods to all be assigned to a premium carrier** to avoid a higher return rate. By revisiting your shipping KPIs after adding new automation rules, **you can check they’re having the intended effect** and look for more opportunities to improve your processes or automate even more of your shipping fulfilment.** ****Starshipit tip:** Use Starshipit’s **shipping KPI dashboard** to get end-to-end visibility on your fulfilment process and make **data-driven decisions based on real-world performance.** ### Export your data with a shipping KPI excel template What if you need to share the data from your shipping KPIs with other key decision makers? Exporting data with a **shipping KPI excel template** can make it **easier to search** and sift through the different metrics you’re monitoring. **We recommend using an excel template to:** - **Analyse shipping KPIs** like on-time delivery rates, shipping costs and carrier performance. - **Identify trends and make decisions** based on data, not assumptions. - **Spot inefficiencies** and in order fulfilment and carrier usage to make the best use of your available resources. By making data readable and easy to understand, you can **influence key decision makers **to the best choice for your shipping needs. ** ****Starshipit tip:** Use Starshipit’s shipping KPI excel template to **easily export and review your shipping data**, helping you refine your strategy and improve logistics efficiency. ### Next steps: Turning shipping insights into action Now that you’re familiar with the types of shipping KPIs you should be measuring, it’s time to **turn these insights into action.** To make the most out of metrics like on-time delivery and return rates, you need to **monitor them regularly.** If you make any changes to your fulfilment process, **compare and contrast the new data with the old** to ensure you’ve achieved the desired result and can see a tangible improvement. This type of continuous progress **can help you save money, ship more efficiently**, and, most importantly, deliver a **better customer experience.** If you want to take this to the next level, **utilise key features of your shipping fulfilment platform** like automation, analytics dashboards and carrier comparisons. They're designed to help you **refine shipping processes** and free up extra resources in your business by automatically assigning products to certain carriers or **making it clear which ones are performing.** To see how measuring shipping KPIs can impact your business, start your Starshipit journey with a [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) and **discover how you can make better decisions** with accurate data. ## Ready to start automating? ## https://starshipit.com/blog-content/shipping-lithium-batteries # Shipping lithium batteries: Guide for retailers In this guide we'll cover everything you need to know about safely shipping lithium batteries, including the considerations for packing and choosing a carrier. Canonical URL: https://starshipit.com/blog-content/shipping-lithium-batteries **Summary:**_ Lithium batteries can be shipped only when the battery type, quantity, packaging and courier rules meet dangerous goods requirements. Identify whether batteries are loose, packed with equipment or installed, then prepare labels, documentation and handling steps before dispatch every time._ Lithium batteries are everywhere. They're found in consumer electronics and power common devices like power tools, children’s toys, laptops and so much more. Naturally, there’s a lot to think about when it comes to shipping lithium batteries. But thankfully, because they’re in so many popular products, there is information out there to help you ship them. The main focus for lithium battery shipping regulations is safety, so in this guide we’ll run you through the reasons for the [regulations](https://www.iata.org/en/publications/newsletters/iata-knowledge-hub/what-to-know-about-how-to-ship-lithium-batteries/). We'll also cover how you can safely ship products containing lithium batteries, and everything you need to know about shipping lithium batteries within Australia. ### Table of contents - What are lithium batteries - What devices include lithium batteries? - Types of lithium batteries - Can I ship lithium batteries? - How to pack lithium batteries for shipping - Documentation for shipping lithium batteries - How many lithium batteries can I ship? - Which couriers support shipping lithium batteries in Australia? - Shipping lithium batteries internationally - Shipping lithium batteries FAQs - Conclusion ### What are lithium batteries Commonly referred to as lithium-ion batteries, a lithium battery is a power source whose electrochemistry includes lithium and other rare earth materials. These batteries are extremely energy dense and are able to hold their charge much longer than older battery types such as nickel-cadmium, according to the Department of Energy in the US. Remember: Lithium batteries are classified as dangerous goods, just like many cosmetics. ### What devices include lithium batteries? From electric vehicles you see on the road to the smartphone in your pocket, lithium batteries have become essential to a massive range of modern devices. They’re also used in: - Laptop - Tablets - E-readers - Wireless headphones - Children’s toys - Electric bicycles and scooters - Power tools #### Types of lithium batteries Depending on the device, there are two kinds of lithium batteries. They are: - **Single-use non-rechargeable batteries: **Commonly found in watches, remote controls and smoke detectors. They often look like alkaline batteries and come in different shapes - **Rechargeable lithium-polymer cells:** Found in appliances and consumer electronic devices. These often can’t be easily removed from the device. Some shipping partners will also have different guidelines depending on if the lithium battery is part of a product, like in a smartphone, or is a standalone battery like one included with a toy. ### Shipping lithium batteries When it comes to shipping lithium batteries, there are a few key questions to ask yourself and your delivery partners. Here’s what you need to know. ### Can I ship lithium batteries? The short answer is yes! The longer answer is that lithium batteries are considered dangerous goods, and therefore will be subject to different regulations depending on the device in question and its destination. For example, when transporting dangerous goods in Australia, loose batteries like power banks can only be shipped by road. The potential risk of fire means they can’t be sent by air freight. ### How to pack lithium batteries for shipping Lithium batteries have strict guidelines when it comes to packaging, so it’s important you’re aware of the specific details for your market. Some general guidelines for shipping dangerous goods are relevant here too, including: - **Segregate dangerous goods - **Dangerous goods must be kept separate to avoid them mixing if there’s an issue. - **Use strong packaging -** It’s important that lithium batteries are in impact resistant packaging. Heavy-duty bubble wrap is a useful option, as well as packing peanuts. Packaging guidelines specific to lithium batteries include: - **Prevent short circuiting - **Separate batteries where possible, and ensure exposed terminals are covered in non-conductive caps. - **Protect the battery - **Have batteries in firm but cushioned packaging materials within the boxes to stop them from warping or being damaged. ### Documentation for shipping lithium batteries Like other dangerous goods, when you’re shipping batteries it’s important you include the correct documentation. On the external packaging, you’ll need to place the correct stickers indicating there are batteries inside. You may also need to provide further documentation declaring the goods are dangerous and identifying the relevant UN number. In some cases where small capacity lithium batteries are packed in with the equipment they will power, a shipper’s declaration is not required. ### How many lithium batteries can I ship? There are strict rules for the number of lithium batteries you can ship. The quantity restrictions are similar worldwide, but it’s important to check your specific region. In Australia, a single package may contain no more than four cells or two batteries. ### What products can you not ship with lithium batteries? Power banks, like external batteries used to charge smartphones, cannot be shipped by air. It is also forbidden to ship damaged batteries, which can make it difficult for you to arrange returns on faulty items. ### Shipping batteries installed in consumer products Wondering to how to ship electronics? Generally, shipping batteries in consumer products is fine as these have likely passed stringent checks before being installed. If the battery is installed in the device and cannot be removed, like in a brand new smartphone, there must be protection to stop the device from turning on. If the battery is separate from the product but still in the same package, the packaging should cover the terminals and prevent short circuits. ### Which couriers support shipping lithium batteries in Australia? While there are strict guidelines for shipping lithium batteries in Australia, couriers are still able to get these products to your customers. Please note they may be limited to road or rail shipment only for products containing batteries. Our integrated shipping partners that can help you here include: - [DHL Express](https://support.starshipit.com/hc/en-us/articles/6436411966735-DHL-Express-Dangerous-Goods) - [StarTrack](https://support.starshipit.com/hc/en-us/articles/9547621561231-StarTrack-Dangerous-Goods) - [Post Haste](https://support.starshipit.com/hc/en-us/articles/9117285858831-Sending-dangerous-goods-with-Post-Haste) - [UPS](https://support.starshipit.com/hc/en-us/articles/8457265587343-UPS-Dangerous-Goods) ### 5 tips for shipping batteries To ensure your packaged lithium batteries are safe for delivery, we recommend: - **Understand which of your products include lithium batteries -** If you’re just starting to sell a new electronics product, make sure you’re aware of the types of batteries it uses. - **Follow shipping guidelines -** Failing to follow guidelines for shipping batteries can result in safety issues or packages being denied from couriers. - **Package batteries well - **Use rigid but cushioned packaging to keep goods secure, and label the boxes correctly to indicate that batteries are included. - **Use a shipping fulfilment platform - **Partnering with a platform like Starshipit can simplify the preparation of orders containing dangerous goods. - **Be careful with returns - **Broken electronics don’t just result in disappointed customers. Some couriers will refuse to ship damaged lithium batteries due to safety concerns. Ensure your returns policy is up-to-date for these products. ### Shipping lithium batteries internationally Shipping electronics [internationally](https://starshipit.com/international-shipping.md) can often be a headache for retailers. Not all of the regulations for the shipping batteries within a country are the same when it comes to sending them across borders. It’s important that if you’re planning to expand to a new market that you’re familiar with its rules. ### Can you ship lithium batteries internationally You can ship lithium batteries overseas in a number of key instances, but you need to be aware of the strict guidelines especially if you’re shipping dangerous goods by air. These guidelines specify packaging quantities as well as the recommended state of charge for batteries. The positive side is that the rules are governed by the International Air Transport Association (IATA), so there’s consistency across many couriers. If you’re just starting to ship lithium batteries overseas, the [IATA official guidelines](https://www.iata.org/en/programs/cargo/dgr/lithium-batteries/) include a helpful flowchart to help you assign UN numbers and package batteries correctly. The International Civil Aviation Organisation is also a valuable authority for overseas shipping guidelines. ### Shipping lithium batteries from Australia to other countries The guidelines above will dictate your overseas shipping strategy for dangerous goods like lithium batteries. When shipping batteries from Australia to other countries, it’s important to think about: - Safe packaging - Correct labelling - Product technical details - Extra costs FedEx, one of our integrated shipping partners, has put together an interactive guide for shipping lithium batteries. The breakdown even includes a list of international ports that accept packages containing lithium batteries to make it even easier. ### Shipping lithium batteries FAQs Why are there so many restrictions for shipping lithium batteries? The main reason for these restrictions is safety. Lithium batteries are extremely energy dense and can pose a risk if they’re damaged, improperly packaged or shipped as loose batteries outside of equipment. The main risk with batteries shipped in these conditions is a fire from short circuiting, which is why there are so many restrictions for shipping lithium batteries by air. ### Should I ship lithium batteries fully charged? If batteries are contained in equipment, or shipped within the same packaging as their intended equipment, you can ship them fully charged. However, according to the IATA any lithium batteries shipped standalone must be at a state-of-charge of 30% or less. ### How much does it cost to ship lithium batteries? To get an accurate measure of how much extra it costs to ship lithium batteries, we encourage you to look at the dangerous goods surcharges for your shipping partners. Some will offer a set surcharge by weight, which can help you set fair shipping prices at checkout for your customers. ### Conclusion Your best bet for success with these products is to simplify shipping lithium batteries with Starshipit. We offer a fully-featured dangerous goods shipping solution that can help you keep on top of the tricky paperwork and get your products safely to your customers. Some of our key features that can help you ship lithium batteries include: - A central dashboard connected to your warehouse management or eCommerce system so you can manage all your orders in one place. - Integration for multiple couriers so you know which delivery partners can handle dangerous goods. - Creating automation rules to assign orders containing dangerous goods to the couriers that can deliver them. [Book a call](https://starshipit.com/book-an-appointment.md) with one of our shipping experts today to see how these features (and more) can help you with all your shipping needs. ## Ready to start automating? ## https://starshipit.com/blog-content/shipping-rates-why-an-aggregator-might-not-be-right-for-you # Shipping rates: Why an aggregator might not be right for you A shipping aggregator can simplify early shipping, but direct courier accounts or a courier enabler may offer better shipping rates, control and support as order volumes grow. Canonical URL: https://starshipit.com/blog-content/shipping-rates-why-an-aggregator-might-not-be-right-for-you **Summary:**_ A shipping aggregator may not be right if its marked-up rates, limited courier choice or indirect carrier support start costing more than it saves. Compare aggregator pricing with direct courier accounts or an enabler model so you can protect margins, negotiate better rates and keep checkout options flexible._ **If you were to write a list of the ingredients for a successful retail business, chances are shipping wouldn’t be at the top. But despite often being something that runs in the background, a lot of your ****[success](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md)**** depends on it.** It’s also quite intimidating – especially if you’re just starting out. There are couriers to deal with, shipping rates, [label printers](https://starshipit.com/blog-content/the-best-printer-for-printing-shipping-labels.md) and a seemingly never-ending list of things you need to sort out before you can get orders going out the door on a regular basis. So, that’s why we’ve written this article. To give you an overview of an important part of shipping – and one that can have a huge impact on your bottom line – shipping rates. We’ll explain what they are, the different types, and how you can get the best rates for your business. ### Table of contents - What are shipping rates? - How shipping rates are structured - What are the different types of shipping rates? - Choice at the checkout matters to your customers - How to compare shipping rates - Simplify shipping rates with shipping and fulfilment automation - Shipping tools: Enablers vs aggregators - Picking the best shipping option for your business ### **What are shipping rates?** **Shipping rates are the amount you charge your customers in addition to the cost of the products they order. **This additional cost is added to a customer’s order total at checkout. It’s up to you to decide which shipping rates – and methods – you offer to your customers. Or, you may just want to provide a single option to keep things simple. You also have a lot of [control over which rates display and when](https://starshipit.com/choice-at-checkout.md). For example, you might choose to display certain shipping methods only to customers in specific locations or offer free shipping if the value of their cart is over a certain amount. ### How shipping rates are structured **A shipping rate can be thought of as having two distinct parts:** 1. What the courier charges you to deliver your order. We’ll explore how to get the best rates further on. 1. The amount you add on top of the courier charge (or not). How you price your shipping rates is entirely up to you. You may want to add a small additional charge or just offer free shipping. Let’s explore the different types of shipping rates below. ### What are the different types of shipping rates? #### Flat shipping rates 🚚 Flat shipping rates are specific amounts that you charge based on the order. This gives you complete control over what the customer gets charged at checkout. For example, you might charge your customers a flat $10 for shipping every time they order. #### General shipping rates 📦 General shipping rates give customers a flat rate regardless of what they’ve ordered. If you want to give your customers a choice of standard shipping for $5 or same-day shipping for $15, you would set two general flat rates for both options. Then, when a customer is at the checkout, they’ll see both shipping options available. #### Price-based shipping rates 💰 Price-based shipping rates allow you to set maximum and minimum values on flat shipping rates. As an example, you could charge a different shipping rate for orders above $50 and below $50. In practice, you might charge $5 for orders below $50 and $10 for orders above $50. Alternatively, we find that many retailers use price-based rates to offer cheaper shipping for customers purchasing more. #### Weight-based shipping rates 🏋 Weight-based shipping rates allow you to set minimum and maximum amounts based on the weight of the order. Using weight-based rates, you could set different flat rates for orders below 5kg and over 5kg (as an example). You might want to charge a flat $5 for orders below $5kg, and a flat $10 for orders over 5kg. #### Free shipping rates 💸 You can set any flat shipping rate as a free shipping rate by changing the cost to $0. You could offer free shipping on all orders, for example, by creating a general flat shipping rate with a cost of $0. We see many retailers offer free shipping as an incentive for orders over a certain price, for example orders over $100. #### Calculated shipping rates 🧮 Calculated shipping rates are provided by couriers, which you then add to your store. When a customer is at the checkout, the cart information is sent to a courier and the shipping charge gets returned. This is a good option if you want to provide exact shipping costs. ### Choice at the checkout matters to your customers **The shipping rates you provide to your customers can have a huge impact on your business. **One shipping trends study from [Shopify found that 74% of customers want to see shipping costs upfront](https://www.shopify.com/blog/shipping-trends) when they’re making a purchase decision. A whopping 75% said that free shipping had a significant or very significant impact on their decision. Regardless, it’s clear customers value choice and transparency when it comes to shipping. It’s helpful to think of shipping as just one part of your customer experience. And, as we all know, getting the customer experience right is the difference between customers that buy once and never come back, and those who will come back again and again. ### How to compare shipping rates? Comparing shipping rates is easy with the right tools. If you’re just starting out or sending orders infrequently, simply weigh your package and use an online shipping cost calculator. Then, you’ll want to send your order using the courier you’ve selected. But this isn't scalable. How do you compare shipping rates when sending multiple orders as part of your business? And how do you manage multiple couriers without hopping between different online portals, multiple times per day? **This is where shipping and fulfilment software comes into play.** Besides being a great way to reduce time spent dealing with shipping in general, shipping automation tools (like ours) can integrate with multiple couriers. This means you can easily select from different shipping rates and give this same choice to your customers right within your store checkout. ### Simplify the process with shipping and fulfilment automation Shipping isn’t exactly an easy process to get your head around, whether you ship 50 orders per week or 500. There are many moving parts to coordinate, costs to manage and constant improvements you can make, not to mention the human element. **This is where shipping and ****[fulfilment automation](https://starshipit.com/fulfilment-automation.md)**** can introduce serious efficiencies and cost savings.** ### But, a note... Different businesses have different requirements when it comes to shipping. For example, you might operate purely online, shipping all your orders from a warehouse. Whereas another business selling the same product could use a mixture of retail stores and warehouses to get orders out. The point is, shipping is certainly not one-size-fits-all – and the same goes for any solutions designed to automate or simplify the process. ### Shipping tools: Enablers vs aggregators You’ll want to choose your shipping solution carefully, as there are two types of shipping automation providers – [enablers and aggregators](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md). ### What is a courier aggregator? **Courier aggregators are all-in-one shipping solutions that on sell freight. They provide courier rates from a set list of couriers.** This means the aggregator marks up the courier price for shipping and then “clips the ticket” on each order you ship, which can sometimes result in higher costs. In practice, this means that while there is less to think about when it comes to shipping, you can only pick from a small selection of couriers and must accept the prices the aggregator provides for you. Additionally, using aggregator services may mean you miss out on building direct relationships with individual couriers. Having those direct relationships can be valuable if you ever need assistance or want to negotiate better rates directly with couriers. So, what’s the alternative? ### What is a courier enabler? **Courier enablers are shipping solutions where you can integrate with any courier you like and use your own courier rates. **Basically, you get to set the terms by negotiating your rates directly with your couriers. You still get all the benefits of a shipping solution but save more money. Courier enablers also have relationships with couriers which you can use to your advantage. In many cases, enablers can send you directly to a courier rep to start the negotiation process, instead of going in blind. Our shipping experts at Starshipit can help you with setting up accounts and connecting you with the right couriers. Simply, [start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) to get going. ### Picking the best shipping option for your business It’s a common scenario. You’ve just started your eCommerce business and you’re asking yourself “So how do I actually get my orders out the door?”. For this reason, many retailers opt for shipping aggregators as they feel they'll save time by not dealing with the courier directly. But eventually, the equation no longer works. The peace of mind of having shipping handled by an aggregator doesn’t justify the substantial savings you can get by using a courier enabler – a shipping provider who will let you use your own courier rates. Unless you’re sending a small handful of orders each week, the benefits of an enabler over an aggregator always win out. The best courier enablers manage the entire fulfilment process for you, giving you the tools to reduce manual labour and human error when it comes to shipping. Basically, one dashboard to manage your entire shipping operation, even if you’re using multiple couriers and shipping from different warehouses and stores. ### Starshipit: The courier enabler designed to help you do more **Starshipit is a shipping enabler which integrates with all major couriers and eCommerce platforms, as well as featuring a robust API to integrate less popular platforms. **This means you’ve got immediate access to a wide range of platforms (like Shopify) and couriers (like Australia Post). We’ve also got relationships with the couriers, which means that if you’re using Starshipit, you can negotiate the best shipping rates directly with your chosen couriers. ### Wrap up And that’s shipping rates! We hope you found this guide useful. If you’d like to learn more about the benefits of Starshipit’s automated shipping and fulfilment, we recommend checking out our features pages or booking a demo with one of the team. Or, if you’re more hands-on, [sign up for a 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.224229979.1152457966.1665348474-1631464433.1659067778) to see what Starshipit can do for your business. ## Ready to start automating? ## https://starshipit.com/blog-content/shipping-tariffs # Shipping tariffs: Meaning, costs, and actions for retailers Explore tariffs’ meaning, costs, and what retailers can do. Get Australia-specific insights on navigating tariff shifts – and stay ahead with practical steps. Canonical URL: https://starshipit.com/blog-content/shipping-tariffs **Summary:**_ Shipping tariffs are duties or taxes applied to imported goods, and changes can affect landed costs, pricing and margin. Keep product classifications, HS codes, destination rules and checkout messaging accurate so international fulfilment stays predictable with less manual work and clearer customer updates._ Tariffs are back in the spotlight. With the US recently **removing its long-standing $800 de minimis duty-free threshold** for all countries, retailers worldwide are bracing for higher costs and tighter margins. But the bigger story goes beyond one policy shift – **tariffs can hit your business through rising import costs, disrupted exports, and shifting supply chains.** This guide breaks down what tariffs really mean for your business, with practical insights, expert tips, and **clear actions you can take to stay ahead.** ## Get the latest tariff guidance and carrier updates ### Tariff meaning explained: #### Definition, what’s changing – and why it matters for retailers Tariffs are taxes on imported goods. They’re designed to drive up prices to support local industries and generate government revenue – for example, tariffs were once responsible for roughly 95% of US income before 1913. For retailers today, tariffs mean higher costs on imported stock and a supply chain that’s harder to predict. ### Understanding the role of HS tariff codes So, how do governments decide what gets taxed and by how much? That’s where HS tariff codes come in. These are **standardised numbers assigned to every type of product** – like a global ID for trade. They tell customs authorities what your goods are and what tariffs should apply. **Getting them right is crucial**, because a mix-up can mean **overpaying duties or facing delays at the border.** In the United States, these codes take the form of **HTS codes (Harmonized Tariff Schedule codes).** HTS codes are based on the global HS system but go into more detail, often adding extra digits that let U.S. customs apply specific duties, quotas, or trade measures. In other words, **HS codes provide the universal foundation**, while **HTS codes are a country-specific extension** used to calculate the exact tariff rate when goods enter the U.S. **Tip:** Read more about HS tariff codes in our article here. ### And what about de minimis? One policy that long helped eCommerce retailers? The US de minimis exemption. It allowed shipments under $800 to enter duty-free, ideal for those shipping low-cost items at scale. That changed in May 2025, when the United States removed the exemption for goods from China and Hong Kong. Now, following a new Executive Order issued July 30, 2025, **the de minimis threshold is being removed for all countries.** #### Before and after: how costs change **Before (Pre–August 29, 2025):** A $30 shirt shipped to the US cost $35 ($30 shirt + $5 shipping). If under $800, it qualified for the de minimis exemption with no duties or fees. **After (Post–August 29, 2025):** - **Non-postal shipments:** That same shirt now incurs duties. With a 20% tariff and $5 processing, it costs $50.95 ($30 shirt + $5 shipping + $10.95 duties + $5 processing). - **Postal shipments (transitional period):** For the next 6 months, postal parcels face either ad valorem duty (based on tariff rate) or a fixed duty of $80–$200 per item, depending on origin. That means the shirt could cost anywhere from $115 ($30 + $5 + $80) to $235. - **And after the 6-month transitional window ends**, postal shipments will also shift fully to ad valorem tariffs, aligning with non-postal treatment. ### What the experts are saying Insights from leading business experts reveal the complex impact of tariffs on retailers, global trade and economic growth. ### What can businesses do about tariffs? #### Here’s how to stay ahead as tariffs shift. Tariffs aren’t just policy changes – they impact your bottom line. Higher import costs and tougher exports mean it’s time to get smarter about how you manage shipping, suppliers and landed costs. Here’s what you can do right now. ### Get a handle on total costs Tariffs, duties, and fees can quickly eat into margins if you’re not prepared. **Start by making sure you know your true landed cost** – tools like **Zonos** and **[Global-e](https://starshipit.com/global-e-shipping.md)**** **can help model these costs up front, so there are no surprises. From there, **look at how you manage duties and taxes operationally.** When sending with [DHL Express](https://starshipit.com/dhl-express.md), [FedEx](https://starshipit.com/fedex-shipping.md), or [UPS](https://starshipit.com/ups-shipping-software.md), Starshipit supports the option to have **duties and taxes charged to a third party you’re working with**, for example, Zonos. If you already use Zonos, you can simply **add your account number into your Starshipit courier settings.** This ensures duties and taxes are billed directly through Zonos, streamlining the process and reducing admin for your team. ### Be prepared to diversify supply chains If you’re shipping into the US, it’s worth exploring options beyond tariff-impacted countries like China. Sourcing from countries with lower or no tariffs can help keep costs under control. **Or you can take it a step further:** setting up US-based warehousing or fulfilment could reduce import duties altogether and speed up delivery. In some cases, shifting to US-based suppliers may even reduce exposure if the numbers work out. #### But when does it actually make sense to invest in US distribution? A simple way to think about it is by modelling your breakeven point. Shipping directly from overseas means your per-unit cost includes: - Duties (calculated on the retail price) - International freight costs - Local fulfilment and operational costs By contrast, shipping in bulk to the US and fulfilling domestically looks different. **Your cost structure shifts to:** - Duties (calculated on the wholesale cost of goods) - Bulk freight into the US - Domestic delivery costs within the US - Handling costs - Fixed setup and ongoing fees for warehousing or a 3PL Once your order volume is high enough, these domestic fulfilment costs can become more competitive than fulfilling everything offshore. The key is running the numbers for your own business, balancing duty savings and faster delivery times against the upfront investment in warehousing or a 3PL. ### Stay flexible with your carriers New rules may mean new suppliers or markets. Use multi-carrier tools like Starshipit to compare shipping costs from your different integrated carriers and easily switch carriers if required. ### Make sure your data’s right Tariff rates depend on the country of origin and the product’s HS tariff code – **standardised IDs that tell customs what you’re shipping.** Get either wrong, and you could overpay or get fined. **Starshipit can pull ****[COO](https://support.starshipit.com/hc/en-us/articles/360002751836-Set-up-Country-of-Origin-Manufacture-for-international-shipments)**** and HS codes straight from your platform** – or you can add them manually to orders by storing within Starshipit using the Product Catalogue – automatically ensuring customs gets the right info before your shipment arrives. **Tip:** Read more about HS codes in our blog, and learn more about the [Product Catalogue](https://support.starshipit.com/hc/en-us/articles/6817931777807-Product-Catalogue). ### Automate customs and duty workflows Collecting HS codes and country of origin is just the first step. The real efficiency comes when you automate how that data is used. **With Starshipit, you can:** - **Attach customs documentation automatically** - Commercial invoices, declarations, and any required forms are included with every order, reducing the risk of delays at the border. - **Set rules for duty handling** - For example, apply DDP (delivery duty paid) for all U.S. orders, or only for shipments above a set value. This helps prevent surprise charges and creates a smoother experience for customers. - **Route shipments for tax efficiency** - Automatically allocate orders to the carriers that offer the most favourable duty or tax treatment for each destination. Automation ensures **every shipment leaves with the right documentation and duty setup**, saving time for your team and keeping parcels moving. ### Stay in the loop Above all, keep up to date on tariff changes. This is the best way to mitigate any uncertainty and, potentially, seize opportunities when they pop up. ## Take control of your shipping today #### Discover more Dive deeper into the world of tariffs with our curated collection of insights, featuring expert blogs from Starshipit, partner content, and more: - **From Katana MRP:** [Guide to Managing Tariffs for SMBs](https://katanamrp.com/tariff-guide?utm_medium=blog&utm_source=sparklayer&utm_campaign=partner_content_sharing&utm_content=guide_managing_tariffs_smbs) - **Starshipit: **Your ultimate guide to HS tariff codes - **Starshipit: **[Learn about the Product Catalogue feature](https://support.starshipit.com/hc/en-us/articles/6817931777807-Product-Catalogue) ### Tariffs and Australian retailers: Rising costs, tighter margins, new risks Tariffs are making life harder for Australian businesses. Exporters to the US and other markets face higher costs, making it tougher to stay competitive as overseas buyers turn to cheaper or local alternatives. For sectors like beef, pharmaceuticals, and minerals, that could mean lost sales or slimmer margins. What's more, imported components and goods are getting pricier too, especially when easy substitutes aren’t around. This puts further pressure on margins and stretches supply chains. Many Australian direct-to-consumer (D2C) brands, for instance, manufacture in China and rely on Chinese-based third-party logistics (3PLs) or bonded warehouses to ship straight to US customers. They used to dodge U.S. import duties thanks to the de minimis exemption – an $800 threshold that kept low-value shipments duty-free. Now, with that loophole closed, they’re losing their edge on low-cost shipping to the U.S. Landed costs are climbing (think higher duties and fees) which they’ll either have to absorb or pass on to customers. What’s more, they’re facing new U.S. Customs and Border Protection (CBP) rules: detailed shipment reporting, holding a carrier bond, and regular duty payments. It’s extra complexity on top of an already tricky situation. And it doesn’t stop there. Even beyond Australia’s borders, global suppliers slammed by tariffs might hike their prices to offset losses, leaving local businesses footing the bill anyway. ## Tariff FAQs ##### How do tariffs on China affect Australian fashion retailers? Many Australian eCommerce brands, especially in fashion, source clothing, accessories, and fabrics from China. With US tariffs on Chinese goods hitting 54% (20% baseline + 34% reciprocal) in April 2025, and the de minimis exemption gone, shipping low-cost items like a $30 dress to the US now comes with higher duties. This squeezes margins for retailers who may have relied on cheap, fast fulfilment to stay competitive in markets like the US. ##### What does the de minimis closure mean for eCommerce shipping costs? The US de minimis loophole – which allowed shipments under $800 enter the US duty-free has closed for goods from China. For Australian eCommerce retailers using Chinese manufacturers or 3PLs, this means every parcel, even small ones, now faces tariffs and customs fees. A $50 order that once landed at $55 with shipping could now cost much more with duties, forcing you to either absorb the hit or raise prices for customers. ##### Can tariffs change how customers shop online? Yes. Higher tariffs often mean higher prices, especially for imported goods like fashion or electronics. If you pass on costs from China tariffs or US import duties to customers, they might balk at a $60 shirt that used to be $40. Australian retailers might see shifts in demand – for example as customers move to local buying or hesitate on big-ticket items – pushing you to rethink sourcing or promotions to keep carts full. ##### Why did China put tariffs on Australian wine? In 2020, China introduced steep tariffs on Australian wine – up to 218% – citing anti-dumping claims. In reality, it was widely seen as part of broader trade tensions between the two nations. The result? Australian wine exports to China collapsed, costing the industry hundreds of millions. ##### What’s the status of Chinese wine tariffs on Australia? After several years and a formal World Trade Organisation dispute, China has begun reviewing these wine tariffs. A full reversal could open doors again for Australian exporters, but for now, wine producers are diversifying into other markets and rethinking pricing strategies. ## https://starshipit.com/blog-content/shipping-wine-internationally # How to ship wine internationally Learn how to ship wine internationally with tips on packaging, customs, carrier selection and tools to streamline every order. Canonical URL: https://starshipit.com/blog-content/shipping-wine-internationally **Summary:**_ To ship wine internationally, check destination alcohol rules, courier restrictions, packaging requirements, duties and taxes before accepting orders. Use protective bottle packaging, accurate customs data and tracked services so wine shipments arrive safely and customers see clearer delivery costs before checkout._ Wine is a product of passion, tradition and – once it leaves your cellar (or warehouse) – logistics. Whether you're a small winery in South Australia or an online wine club in California, **demand for** [international shipping](https://starshipit.com/international-shipping.md) **is growing.** Global wine drinkers want access to boutique bottles, and retailers want to meet that demand. But shipping wine isn’t like sending socks. It’s** highly regulated, expensive if done inefficiently, and vulnerable to spoilage or breakage** if mishandled. This guide breaks down how to do it right. We’ll explore **costs, carrier options, packaging, customs paperwork** and more. We’ll also show you how fulfilment automation can help you streamline the process, so you can **spend less time on admin** and more time sharing great wine with sippers around the world. ### Table of contents - **Can you ship wine internationally?** - **How much does it cost to ship wine overseas?** - **Best way to ship wine internationally** - How to navigate wine shipping regulations - How to pack wine for shipping - Getting paperwork right: duties, taxes, and customs - Keep wine cool: temperature control in transit - Track it right: delivery updates to keep customers happy - **Which carriers ship wine overseas?** - Australia Post wine shipping - DHL wine shipping - FedEx wine shipping - UPS wine shipping - **Wine retailer spotlight:** Best of Wines - **Next steps:** Scale your wine shipping without the stress ### Can you ship wine internationally? Yes, **but the better question is: **where can you ship it? And what paperwork do you need to do it legally? **Wine is classified as alcohol,** which means it’s subject to strict trade regulations in most countries. Some, like the U.S., limit or [outright ban direct-to-consumer](https://www.winespectator.com/articles/us-wine-shipping-laws-state-by-state-50258) (D2C) wine imports from international retailers. Others, like those in the EU, require specific testing and documentation to ensure the wine meets local standards. Even within a single market, **rules can vary by region or state.** For example, a New Zealand winery can export to Australia, but must declare and pay **import duties, Goods and Services Tax** (GST), **and the Wine Equalisation Tax **(WET). A UK-based wine merchant sending bottles to Germany needs to comply with **EU excise duty rules, VAT registration thresholds and wine label requirements**. Trying to ship wine directly to a consumer in Mississippi? That’s a no-go. As we mentioned, **some U.S. states prohibit these kinds of shipments.** If you’re new to global shipping, the regulatory complexity can be daunting. But **with a clear process and the right systems, it’s manageable,** and very much worth the effort for brands looking to grow internationally. ### How much does it cost to ship wine overseas? There’s no single answer to this, because **costs vary significantly **depending on where you’re shipping to, how much you’re sending, and which carrier you use. That said, wine is **generally expensive to ship** compared to other consumer products. It’s heavy, it needs specialised packaging, and it **may require extra documentation and handling** due to alcohol restrictions. On top of that, many carriers **charge extra for alcohol shipments, adult signature services, and peak season surcharges.** The materials you use, like moulded pulp inserts, insulated boxes, and protective liners, **all add bulk and cost.** And if you're shipping cross-border, expect to pay more for express services to avoid spoilage in transit. These [fulfilment costs](https://starshipit.com/shipping-costs.md) add up fast. And that’s before you even get to** duties, taxes, or customs clearance** – which we’ll cover in more detail next! ### Best way to ship wine internationally So, **what does a good wine shipping setup look like**? It’s about more than picking the cheapest carrier. You need to understand the **rules, protect the product, and deliver a great customer experience.** Let’s have a look at what it takes. ### How to navigate wine shipping regulations **Start with the legal side. **Some countries require the shipper to be licensed. Others expect the receiver to be. In the U.S., for instance, international D2C shipments are usually prohibited unless routed through a licensed importer. In the UK, you must display the importer’s address on every bottle, and in the EU, you may need a [VI-1 certificate](https://www.gov.uk/guidance/certify-wine-for-export#:~:text=the%20wine%20from-,Apply%20for%20an%20EU%20VI%2D1%20pro%2Dforma,EU%20VI%2D1%20certification%20regulations.) for each export. If you’re moving stock **under bond** (meaning duties and taxes haven’t been paid yet) you’ll need to store and transport that wine through a **bonded warehouse or approved logistics partner.** These facilities are authorised by customs to hold goods in duty suspension until they’re sold, re-exported, or moved into the local market. **For example,** if you’re shipping wine into the EU and plan to distribute it across multiple countries, you might first store it under bond and then move it using [EMCS (Excise Movement and Control System)](https://www.gov.uk/guidance/excise-movement-and-control-system-how-to-register-and-use). This lets you **defer payment of excise duty** until the wine reaches its final destination. **Just keep in mind:** once that wine leaves bond and enters the local market, **all applicable taxes kick in** – including excise duty, VAT or GST, and any alcohol-specific levies. And for commercial shipments, **there’s no duty-free allowance** – even one bottle will attract tax. ### How to pack wine for shipping Wine shipping packaging can make or break your wine shipments (literally). **Wine breaks, it leaks, and it can be sensitive to temperature changes.** To protect your product (and your reputation), use moulded pulp or polystyrene inserts to hold each bottle upright securely. Place these inside a double-walled cardboard shipper, and **avoid excess material that adds weight without protection.** Also, be sure to always label the package clearly as fragile and containing alcohol. ### Getting paperwork right: duties, taxes, and customs Customs documentation for alcohol shipments is **more intensive than standard goods.** When shipping wine abroad, there are some basic requirements that apply no matter what country you’re shipping to. #### Commercial invoice This includes a commercial invoice, which should show: - Quantity (e.g. 6 bottles). - Quantity measurement (e.g. 750ml). - Country of origin (e.g. USA). - Producer - Vintage where applicable - Wine type (i.e. Red/ White, Still/ Sparkling) - Percentage alcohol by volume (e.g. 13%) - Unit value (per bottle) - Total value (Sample Bottles will need a true $ Value with indication NOT FOR RESALE, VALUE FOR CUSTOMS PURPOSE ONLY) If the shipment includes sample bottles or gifts, clearly indicate this and note the value for customs purposes only. #### Duties and taxes: DDU vs. DDP Duties and taxes for alcoholic beverages **can be steep, but vary by destination** – in some countries, the total charges (import duty, excise and VAT or GST) **can be over 100% of the shipment’s value.** These are sometimes paid by the recipient under DDU (Delivery Duty Unpaid) terms. But this** can create a poor customer experience** if they’re hit with unexpected fees. An alternative option is DDP (Delivery Duty Paid). You c**an pay these fees upfront,** giving customers a smoother delivery and reducing the risk of refusal. It’s also important to include the [HS code](https://starshipit.com/blog-content/what-is-hs-code.md) for wine shipments to **enable accurate duty calculations **and **avoid complications.** **Starshipit tip:** Use Starshipit to automatically populate customs declarations and HS codes on [international orders](https://starshipit.com/international-shipping.md) to reduce the risk of orders being held up at the border. #### Wait – what about CIF and FOB? While DDP/DDU terms define **who pays the duty,** CIF and FOB define **what costs are included when customs calculates those duties.** Here’s how it breaks down: - **FOB (Free On Board): **Only the product value is declared – shipping and insurance aren’t included in duty calculations. - **CIF (Cost, Insurance, Freight):** The product value **plus** shipping **plus** insurance. Most countries use CIF as the basis for calculating import duties. So, let’s say you're declaring AUD $2,500 worth of wine and shipping + insurance adds another $350, customs will treat it as a AUD $2,850 shipment under CIF. **Why this matters: **If you assume duties are only based on the product cost, **you might under-declare **– which can cause customs delays, fines or additional charges. Always **confirm what valuation method** your destination country uses (most default to CIF). #### Example: A high-duty scenario – shipping wine to India Some countries impose especially steep import duties on alcohol, and India is one of the more extreme examples. While it's a growing market with strong demand for premium imported wine, it's also known for having some of the **highest alcohol tariffs in the world.** Sticking with our previous example, let's pretend you're a licensed Australian exporter shipping **AUD $2,500 worth of wine** to India. Once you add shipping (AUD $300) and insurance (AUD $50), the total **CIF value** is AUD $2,850. Based on India’s current tariff structure for wine, the estimated charges break down like this: - **Import duty (150%):** AUD $4,275 - **Value-Added Tax (VAT) (18%):** AUD $1,282.50 - **Total duties and taxes:** AUD $5,557.50 That brings the **total landed cost** to** AUD $8,407.50 **– more than triple the original value of the wine. This kind of cost blowout is exactly why understanding **CIF-based valuation** and choosing between **DDU and DDP** matters. In high-barrier markets, leaving the customer to deal with surprise fees on delivery **can easily lead to returns, refusals or lost loyalty. **For destinations like this, many retailers opt to work with licensed importers or pre-pay duties using DDP. Want to see how duties and taxes stack up for your own shipments? Try using a [landed cost calculator like SimpleDuty](https://www.simplyduty.com/) – just enter the key details to get an instant estimate. ### Keep wine cool: temperature control in transit Wine is highly sensitive to heat. Long delays in customs or unprotected transits through hot warehouses **can spoil even well-packaged bottles**. That’s why choosing carriers with fast delivery windows and reliable temperature handling is key. In cooler months, standard packaging will do the trick. In summer or when shipping to warm regions, **insulated packaging or refrigerated services** should be a top priority to ensure your wine arrives in top condition. ### Download the guide Whether you’re shipping Shiraz, snacks or something sparkling, our _Food & Beverage Shipping Guide_ covers the lot. Get **practical tips, carrier insights and packaging advice** – so your deliveries arrive fresh, compliant and on-brand. - [Download your copy](https://info.starshipit.com/food-beverage-ebook) ### Track it right: delivery updates to keep customers happy Customers buying premium wine want to know where their order is – **and when it will arrive.** High-value shipments also require **signature-on-delivery and age verification,** which can add friction if customers aren’t home. Real time [shipping updates](https://starshipit.com/shipping-notifications.md), [branded tracking pages](https://starshipit.com/branded-tracking-page.md), and SMS notifications help **avoid missed deliveries.** These touchpoints don’t just reduce delays and failed deliveries – they **build trust and keep your customers informed.** **Starshipit tip:**** **Set up automated shipping notifications and branded tracking pages to create a consistent [post-purchase experience](https://starshipit.com/blog-content/post-purchase-experience.md) that matches the quality of your product. ### Which carriers ship wine overseas? Not all carriers provide a specialised wine shipping service, and those that do **might limit services to commercial accounts.** The following well-known carriers are equipped to ship wine – here's a quick rundown of their services. ### Australia Post wine shipping [Australia Post](https://starshipit.com/australia-post.md) offers a specialised wine delivery service available to businesses with an eParcel contract. What sets this service apart is the compliance and care baked into every step. All parcels flagged as containing alcohol are **subject to ID25 checks** – meaning delivery staff are prompted to verify the recipient’s age if they appear under 25. In some cases, drivers must record the receiver’s date of birth. [AusPost also requires](https://auspost.com.au/content/dam/auspost_corp/media/documents/australia-post-wine-guide.pdf) retailers to **label wine shipments clearly and follow strict packaging requirements.** From June 2, 2025, **non-compliant alcohol parcels may incur a $50 return fee**, so meeting these requirements isn’t optional. A new **‘Deliver to Addressee only’** option is also being introduced for shipments to **first-time customers in Victoria**. This ensures the wine is handed only to the named recipient, with photo ID required. It’s available via Parcel Send and integrated shipping APIs from **16 June 2025**. **One limitation to keep in mind:** Wine can’t be sent using Express Post. You’ll need approval from an account manager for international shipping, and international availability depends on destination country rules. ** ****Starshipit tip:** You can integrate your Australia Post account directly into Starshipit to streamline label creation and manage Authority to Leave rules at checkout. This saves you manual effort while helping you meet strict alcohol shipping rules. ### DHL wine shipping [DHL Express](https://starshipit.com/dhl-express.md) is one of the few international carriers that **actively supports wine exports**, but only for approved business shippers. If you’re a **licensed wine producer or distributor,** DHL can help you send wine to over 220 countries and territories, with door-to-door tracking and delivery, **sometimes in as little as 3 days.** You’ll need to **meet their eligibility requirements** and agree to the service terms. Once approved, DHL provides help with** labelling, customs paperwork, and duty handling.** Each shipment must comply with both local export regulations and the import rules of the destination country. [DHL advises](https://www.dhl.com/discover/en-nz/logistics-advice/import-export-advice/everything-you-need-to-know-about-shipping-wine-internationally) that **bottles must be cushioned, upright and leak-proof,** and each box must be clearly labelled as containing alcohol. In some markets, DHL canassist with DDP (Delivered Duty Paid) services, which means you **handle duties upfront,** creating a smoother delivery experience for customers. While DHL doesn’t currently support personal wine shipments, its focus on commercial export makes it a** strong option for retailers scaling into new markets.** **Starshipit tip:** Once you’re approved, connect your [DHL Express](https://starshipit.com/dhl-express.md) account to Starshipit to automate documentation, assign DHL to international orders, and manage delivery timeframes – all from one dashboard. ### FedEx wine shipping [FedEx](https://starshipit.com/fedex-shipping.md) supports international wine shipping **for licensed businesses**, with a few important things to keep in mind along the way. Both the **sender and receiver must hold valid alcohol shipping licenses** with no exceptions. FedEx will only move wine shipments where both parties are registered and compliant with relevant laws. Retailers need to include **detailed commercial invoices** listing the key details we mentioned previously. Many countries also require** import permits, excise clearance, and product-level details **like sugar content or specific health certificates. FedEx has also published a [country-by-country breakdown](https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-wineguide-en-au.pdf) of requirements, from EU labelling rules to strict provincial controls in Canada. It’s a comprehensive but complex system, so it **pays to check with a FedEx shipping specialist** before sending anything. **Starshipit tip:** If you're shipping wine with [FedEx](https://starshipit.com/FedEx.md), integrating your account with Starshipit can streamline customs documentation and help ensure your wine shipments meet destination requirements, every time. ### UPS wine shipping [UPS](https://starshipit.com/ups-shipping-software.md) supports wine shipping for licensed businesses, both **domestically and internationally**, but only [under strict conditions](https://www.ups.com/media/en/international-alcohol-shipping-guide.pdf). You’ll need to sign a UPS alcohol shipping agreement and ensure that both the sender and receiver are fully licensed, with shipments allowed under local laws. **UPS supports:** - **Domestic D2C shipping** to select U.S. states, depending on the type of wine business (e.g. winery or retailer) and the state’s regulations - **International B2B shipping** where alcohol imports are permitted, and both parties meet licensing and documentation requirements Every wine shipment must use **Adult Signature Required,** follow UPS’s approved packaging standards (e.g. moulded pulp or polystyrene inserts), and stay under 50kg **and USD $1,000** in declared value. You’ll also need a compatible shipping solution and properly completed documentation, including a commercial invoice and required permits. ** ****Starshipit tip:** Connect your UPS account with Starshipit to automate shipping rules, ensure proper documentation, and manage international wine shipments with less admin. ### Wine retailer spotlight: Best of Wines One retailer setting the standard for international wine delivery is[ Best of Wines](https://bestofwines.com/about/worldwide-delivery/), based in the Netherlands. They ship globally [using UPS](https://starshipit.com/UPS.md) and are **known not just for their reach, but for how carefully they treat every shipment.** What sets them apart is how they manage temperature risk. Instead of dispatching orders regardless of conditions, their team actively monitors weather patterns and may delay shipments during heat waves to prevent spoilage. Customers are [notified proactively](https://starshipit.com/shipping-notifications.md) – a small operational touch that makes a big impact. Despite shipping to over 50 countries, **their process feels personal.** From secure packaging to proactive service, they've built a reputation not just for great wine, but great delivery. Their approach shows that fulfilment isn’t just about getting wine from A to B. **It’s an extension of the brand experience.** By putting customer outcomes at the centre, even when that means pausing a shipment, **they turn logistics into a loyalty builder.** ### Next steps: Scale your wine shipping without the stress [Shipping wine overseas](https://starshipit.com/international-shipping.md) isn’t always easy – and that’s exactly why it can be a **competitive advantage**. Retailers who invest the time to get it right can access new markets, build trust through delivery, and create a customer experience that matches the quality of their product. That means doing more than just ticking boxes. It means **thinking about temperature, documentation, carrier selection and communication** – and having the right tools to manage all of it efficiently. **That's where Starshipit can help**. You can enable [multi-carrier shipping](https://starshipit.com/multi-carrier-shipping.md), pre-fill customs documentation, apply branded tracking and delivery notifications in real time, and set rules for delivery preferences – **all in one place**. Keen to see how it can work for you? [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) today, or [book a quick demo](https://starshipit.com/book-an-appointment.md) to see how we can help you grow globally without any bottlenecks _(pun intended)._ ## https://starshipit.com/blog-content/shopify-checkout-page-how-to-customise-updates # Shopify checkout page: How to customise + Examples Improve your Shopify checkout page and increase conversions with our comprehensive guide to Shopify checkout, including helpful tips and examples. Canonical URL: https://starshipit.com/blog-content/shopify-checkout-page-how-to-customise-updates **Summary:**_ Customise a Shopify checkout page by using Shopify's checkout editor, apps, validations, delivery options, payment settings and branded post-purchase touchpoints. The guide shows how checkout changes can reduce friction, increase trust and give shoppers clearer delivery and return information before they buy._ **We all know the importance of a good ****[checkout experience](https://starshipit.com/choice-at-checkout.md)****. After all, that’s where your customers hand over the money!** With the checkout experience playing such a large role in conversions and customer loyalty, it’s important to understand how you can optimise yours – and the role of tools like [Shopify checkout](https://help.shopify.com/en/manual/checkout-settings). In this article, we’re going to deep dive into Shopify checkout, covering everything you need to know to create a frictionless checkout experience for your eCommerce store. We’ll also explore the rest of Shopify’s checkout solutions, the role of checkout extensibility and how shipping fits in. Finally, we’ll look at some of the other must-haves for a checkout experience so you can build loyal customers that keep coming back. Let’s dive in. ### Table of contents - What is Shopify checkout? - What are the benefits of Shopify checkout? - What’s new in Shopify checkout - A guide to Shopify’s checkout and payment solutions - 5 considerations for your Shopify checkout experience - 3 examples of great Shopify checkouts - How to edit the checkout page in Shopify - Understanding shipping and Shopify checkout - Quick Shopify checkout page FAQs - Wrap up ### What is Shopify checkout? Shopify checkout is Shopify’s main payment solution for eCommerce businesses, used by thousands of retailers across the globe. While Shopify checkout is fully featured by itself, with support for local and digital payment options, subscription-based sales and more, it was designed to integrate with third-party apps right out of the box. We’ll explore this checkout extensibility in more detail in the FAQs section, but this basically means you can do things like integrate with Starshipit to [show your customers real-time shipping rates](https://support.starshipit.com/hc/en-us/articles/208112753-Live-rates-at-check-out-with-Shopify) right from within your Shopify checkout. ### What are the benefits of Shopify checkout? Beyond offering a rock-solid checkout option for eCommerce businesses, what are some of the other benefits of using Shopify checkout? - **Speed – **Shopify has now processed over 2.5 billion orders, a number that continues to climb. Shopify checkout is one of the fastest checkout solutions available. - **Delivers conversions – **When you use Shopify checkout, you know you’re getting a solution that will give you a high close rate. Shopify checkout is fast and easy to use, meaning it’s one less potential drop-off point for customers. You can speed things up even further with Shop Pay, which we’ll cover below. - **Support for subscriptions – **Shopify checkout has full support for selling subscriptions, which is ideal for SaaS businesses. - **Support for multiple payment methods –** Shopify checkout supports Visa, MasterCard, American Express, Apple Pay, Google Pay and more. Customers can also use local payment methods and various currencies. - **Native mobile support –** By 2025, mobile is set to make up [44.2%](https://www.shopify.com/enterprise/mobile-commerce-future-trends#:~:text=What%20is%20mobile%20commerce%3F,the%20need%20for%20a%20computer.) of all retail eCommerce sales in the US. To ensure retailers are ready, Shopify designed Shopify checkout to work perfectly with mobile. - **Integrations – **Shopify checkout’s extensibility means you can add another apps and services to add additional functionality. ### What’s new in Shopify checkout Shopify is constantly working on their checkout editor, adding new features and functionality. As part of the [Winter Edition update](https://www.shopify.com/editions/winter2023), Shopify announced several exciting changes. Here are some of the exciting new features in Shopify checkout: ### Shopify checkout: New feature overview #### Drag-and-drop checkout editor There's a new drag and drop checkout editor which integrates with Shop Pay so that retailers can give their customers a consistent brand and buyer experience. Note that Shopify announced this new feature is exclusive to Shopify Plus. You can now add your own logo, change the font and change the background color or image in your checkout. #### Extend your checkout with apps As part of this update, you can also install apps which integrate directly with the checkout. This lets you do things like add your own loyalty program, insert additional fields and [display live shipping rates](https://support.starshipit.com/hc/en-us/articles/360000973695-About-live-rates-at-checkout) to your customers (with apps like Starshipit). #### Cart and checkout validations You can now create rules that implement custom and dynamic restrictions to determine whether a product can be purchased (and in what quantities) with validations. This feature is built on Shopify Functions. #### Speed up the checkout process You can use [Shop’s sign-in features](https://www.shopify.com/shop-sign-in) to let customers seamlessly sign in and checkout, which will help to increase your conversions. ### A guide to Shopify’s checkout and payment solutions If you’ve visited the main Shopify website, it’s easy to get overwhelmed by sheer number of solutions the company offers. Here are the two main Shopify payment and checkout services you need to know about. #### Shop Pay [Shop Pay](https://help.shopify.com/en/manual/payments/shop-pay#:~:text=Shop%20Pay%20is%20an%20accelerated,Pay%20on%20any%20Shopify%20store.) is an online accelerated checkout service which allows customers to save their email, credit card and shipping and billing information so they can save time at checkout. As a payment solution, it sits alongside other payment options like Visa and Apple Pay etc. in your checkout. #### Shop App [Shop App](https://help.shopify.com/en/manual/online-sales-channels/shop#:~:text=Shop%20is%20a%20shopping%20destination,and%20engage%20with%20your%20brand.) is two things: a sales channel which you add to your Shopify Admin, and an app which is available to customers. Together, this means you can sell products to customers who have the app installed on their phone. It’s also designed to be used with Shop Pay to speed up the conversion process. ### 5 considerations for your Shopify checkout experience #### 1. Use live rates at checkout With live rates at checkout, you can display a range of shipping options to customers at the point of purchase – right from within Shopify checkout. [Live rates](https://support.starshipit.com/hc/en-us/articles/360000179036) helps customers to know exactly what they’re paying for at the point of purchase. You can also configure your own margins and use rules to create helpful automations. You can do all of this with Starshipit. #### 2. Make your Shopify checkout as frictionless as possible Your goal when creating your checkout page should be to reduce friction as much as possible. Keep your page layout simple and be sure to offer fast payment options like Shop Pay, Apple Pay and Google Pay to move customers through without bottlenecks. #### 3. Make it easy for customers to get in touch If a customer ever runs into an issue when they’re going through your checkout, you don’t want them leaving the page to dig up a support article or phone number. Instead, make sure you’ve got helpful resources available right on the checkout page, including phone numbers and FAQs. #### 4. Give customers an idea of their progress Checkout progress indicators are a great way to reassure customers of the length of the checkout process. For example, you might have the following four indicators at the top of the screen: Information, Shipping, Payment and Complete. #### 5. Allow guest checkout You should never lose a sale due to an account sign-up requirement. If customers want to check out as a guest, let them. Besides, if you reduce friction with their first purchase, chances are they’ll be more likely to return to your store in future. ### 3 examples of great Shopify checkouts Here are some examples of Shopify checkout pages from leading retailers to give you an idea of how to structure your own. We’ll say it again: Keep it simple! ### Allbirds Allbirds sticks to the basic template at the checkout with a range of express payment options, progress indicators and standard information field requirements. ### Oz Hair & Beauty Cosmetics company Oz Hair & Beauty include live rates at checkout, which means they can dynamically show customers the price of different shipping options. ### Gymshark Fitness apparel brand Gymshark keeps things simple with express payment options. They’ve also got a pop-up to let New Zealand-based customers know that recent weather events might affect their delivery times. ### How to edit the checkout page in Shopify To edit your checkout page in Shopify, head to the theme editor. This is where you can add your logo, change the colours of icons and buttons and adjust the font to one that matches the rest of your website. Remember, as we touched on above, keep your checkout design simple. You want as few barriers as possible. Check out [Shopify’s guide](https://help.shopify.com/en/manual/checkout-settings/checkout-style) for specific instructions of everything you can customise. Here’s a list of everything you can edit on your Shopify checkout page: - Background image for the banner - Logo - Background image or color on the main content area - The colour of the form fields - Background image or color to the order summary - The font on the checkout page - Button and accent colors on the checkout page ### Understanding shipping and Shopify checkout If you’ve used Shopify before, you’ll likely have noticed that Shopify does offer a service called Shopify Shipping. However, this is only useful if you’re shipping small volumes and aren’t planning on growing. You can only get Shopify Shipping in certain countries too. Using a more complete shipping solution like Starshipit gives you the ability to grow on your terms and access other useful features, including: - Customisable SMS/email notifications and branded tracking pages. - [International shipping](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md) automation (Shopify international shipping can be quite challenging). - Use your own courier rates that you negotiate directly with courier companies (instead of using pre-set rates). - Ability to autocorrect invalid addresses - Ready-to-go integrations and a robust API. - Shipping analytics to understand how the delivery side of your business is running. ## Quick Shopify checkout page FAQs ### What is Shopify checkout Extensibility? Shopify checkout extensibility allows you to [customise your checkout experience](https://www.shopify.com/nz/partners/blog/checkout-extensibility) with other apps and tools. For example, UI extensions let you add things like loyalty programs and custom content. ### What is the Shopify checkout page URL? A Shopify checkout page URL or checkout link is a way to create a more curated experience for your customers. Here’s how it works: You can create a link with product variants, quantities and discounts already applied. When your customer clicks the link, they arrive on a checkout page that is already filled out and ready for them to complete the purchase. ### Can you use Shopify just for checkout? Yes. You don’t need to use any third-party apps if you’d prefer to solely use Shopify. This means you can use Shopify checkout to take orders and payments. You can use third party apps to add additional functionality if required. ### How do I add content to my Shopify Checkout page? You can add content to your Shopify checkout page through the theme editor page. This is where you can add your logos, colours, text and more. [Here’s Shopify’s guide](https://help.shopify.com/en/manual/checkout-settings/checkout-style) with more information. ### How do I enable Checkout button in Shopify? You can add a Checkout button in Shopify through the admin page. Here’s how you do it. - Start by heading to **Shopify admin**. - Click **Online Store, Themes**. - Find the theme you want to edit, click **Customise**. - Select the drop-down menu at the top of the page. - Select **Product pages**, then click the **Product pages section.** - Click **Show dynamic checkout button**. - Click **Save**. ### Wrap up So that’s everything you need to know about Shopify checkout! While it’s quite a basic tool on its own, the extensibility means you can build on it to create a checkout experience that works for the needs of your business. As we’ve seen, shipping obviously has a large part to play in getting your customers over the line once they’ve arrived at the checkout – so make sure this part works well! Take a [30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.152520127.788830861.1676836768-1631464433.1659067778) (no credit card required) or [speak to one of our friendly team](https://starshipit.com/book-an-appointment.md) if you’d like to get this part of your checkout experience right. ## Ready to start automating? ## https://starshipit.com/blog-content/simple-guide-to-setting-up-shipping-on-your-shopify-store # Simple guide to setting up shipping on your Shopify store Here we outline the importance of shipping for your eCommerce store, how to maintain efficiency, and how to set up your Shopify shipping defaults. Canonical URL: https://starshipit.com/blog-content/simple-guide-to-setting-up-shipping-on-your-shopify-store **Summary:**_ Set up shipping on a Shopify store by defining shipping locations, saved packages, delivery zones, rates, label printing and courier partners. A simple workflow helps new retailers move from order to dispatch with fewer manual steps and clearer delivery expectations for customers._ Setting up shipping in your eCommerce store is one of the most important steps in order fulfilment. Fast order fulfilment and shipping keeps customers satisfied and means you make more sales in the long run! We are taking you through the importance of shipping for your eCommerce store, steps to take for an [efficient shipping process](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md), and the basics of setting up your Shopify shipping defaults. ### Importance of shipping for your eCommerce store [Shopify shipping integration](https://starshipit.com/partner/shopify-shipping-integration.md) helps you maximise your eCommerce customer experience. Here are just a few eCommerce [shipping](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) stats that show why it's so important in your eCommerce store: - **53%** of customers won’t even place an order if shipping details are unclear - **43%** of customers will abandon their cart if the shipping is too expensive - **83%** of online shoppers expect regular shipping notifications on their order Getting shipping right can help you save and make money. You can longer leave shipping processes out of their customer strategy. Starshipit customers who started using shipping integrations saw immediate time-cost benefits in their eCommerce store. For example, **HER Empire**** saved 15 hours a week on fulfilment.** The Feather saved 80% on order admin time. Eat My Water saved $15,000 a year on postage costs. This is why setting up shipping is so important! By simplifying the delivery process, speeding up your behind the scenes systems and making it easy for customers to track their order, shipping integration is the secret ingredient for a first-class post-purchase strategy. ### 3 steps to set up an efficient eCommerce shipping process Setting up shipping for your eCommerce store sets you up for a great customer experience. There are a few key steps you’ll need to get Shopify shipping right the first time. ### Create an order fulfilment plan Before a customer places an order, you need to know how they’re going to receive it. The sale isn’t complete until they have your product in their hand! If you are doing everything yourself still, order fulfilment could look like: - Manually managing fulfilment yourself (this might work while you’re small but as you scale it will become untenable) - Signing into each courier platform to lodge delivery (this can be clunky if you need to use different computers, monitors and printers for each courier company) - Integrating with a fulfilment automation platform (this integrates all of your couriers into one system, and makes it really easy to print all of your shipping labels and documentation) Whether you outsource fulfilment or do all of the steps yourself, take some time to write up an order fulfilment checklist. That way when an order comes in, anybody can follow the steps and get it out as quickly as possible. Include things like logins for couriers, how to choose postage, and setting up automatic parcel tracking. ### Choose your shipping partners How do you want customers to feel during the delivery process? You should pick couriers that are known for being efficient and reliable. **Understanding your ****[actual shipping costs](https://starshipit.com/blog-content/costs-of-shipping.md)**** is an important step in setting up shipping.** If you are shipping overseas and internationally, it is sometimes cheaper to use separate couriers for each. This requires a little bit of research on your part to make sure your customers are getting the best value. You might think that a shipping aggregator (i.e. all in one) is the best way to get the cheapest rates. In actual fact, if you deal with the courier companies directly you’ll be more likely to get a better rate than the aggregators because you can negotiate directly (and the aggregator can’t add a margin on top). Starshipit is an enabler, not an aggregator. That means we connect businesses to the couriers directly so they have total control over their shipping. We have excellent relationships with leading domestic and international couriers, so we can help businesses of every shape and size negotiate the best rates with them directly, instead of being overcharged by all-in-one shipping services. ### Set up simple label printing You don't need a fancy label machine when you are starting out, but you also can’t be writing all labels by hand. This makes it hard for couriers and ends up in unsent parcel penalty fees. If you use Shopify, you can buy and print labels directly from the order fulfilment dashboard. This won’t necessarily give you the best price but it is a simple way to start. When you’re ready to get more efficient, fulfilment automation software like Starshipit looks after everything printing-related for you. You can print single or multiple shipping labels and packing slips at the click of a button. Printing manifests for couriers and customs documentation for international orders is easy too. You can even **autocorrect invalid addresses** before you print the labels, so even if your customer input the wrong details their parcel will still get to the right place. ### Setting up your Shopify shipping 101 Ready to start shipping from your eCommerce store? [Setting up](https://starshipit.com/blog-content/getting-started-with-shipping-on-shopify.md) your defaults will make order fulfilment fast and efficient. ### Add your shipping locations Shopify shipping setup starts with setting up your locations. This tells the system how to allocate shipping and couriers. It also tells couriers where you sell from and what information is needed for things like international deliveries. To set up or change your shipping locations in Shopify: 1. Go to Settings>Locations 1. Click Add Location 1. Give it a name 1. Choose whether this is a location available for online order fulfilment 1. Choose whether it is a physical retail store When you first set up your Shopify account, the address you put in is the default pickup location. If you ship orders from home, this will be your primary location. When you have a warehouse or third party logistics, this becomes another location. Shipping apps that are used for inventory management also get lodged as a location. ### Saved packages Setting up saved packages helps you charge more accurate shipping for your customers. This setting works well if your orders are usually the same price. To offer different shipping options at checkout, it is easier to use a shipping integration app. You can change your default package dimensions by going to your shipping settings. Your default packaging is used at checkout, but you can choose any dimensions when you buy a shipping label. This is a good starting point for eCommerce stores. However, it can mean that either you or your customers are losing money on shipping over time. With Starshipit you can display accurate shipping rates at checkout. You can offer your customers a range of shipping options at checkout such as table rates, instead of charging blanket shipping rates that might be perceived as steep by your customers. ### Default package and shipping calculations Shipping directly through Shopify means you need to set up default packages. This will calculate both shipping at checkout and shipping label prices. The default will be under saved packages. To edit your default package settings, you need to have an order that requires a shipping label. To set this up: 1. Go to orders in your Shopify admin 1. Select and unfulfilled order that needs to be shipped 1. Click Create Shipping Label 1. In the Package and weight section, click the drop-down list and click Set default package 1. Choose your method for determining default (E.g. same every time, same as last time) To simplify your shipping process even more, you can integrate Starshipit directly into your Shopify store. This will accurately and automatically calculate shipping based on the type of order, customer location and other variable factors. Note: If you’ve built your eCommerce store using Shopify, you may find it useful to consult with a Shopify plus agency to ensure your setting up your Shopify shipping correctly. ### Conclusion eCommerce shipping set up may take a bit of tweaking, but it is worth getting it right from the get go. Want to make shipping even easier? Use the Starshipit shipping integration app. Book a call with our Success Team to help you ship the smart way, so you can grow faster. Start your FREE 30-DAY TRIAL (no credit card required). ## Ready to start automating? ## https://starshipit.com/blog-content/spotlight-on-australian-success-story-skda-who-have-reduced-fulfilment-challenges-with-starshipit # How SKDA saves two hours per day using Starshipit Learn how SKDA (a fast-growing motor graphics brand) started and how Starshipit automation software has significantly reduced their fulfilment challenges. Canonical URL: https://starshipit.com/blog-content/spotlight-on-australian-success-story-skda-who-have-reduced-fulfilment-challenges-with-starshipit **Summary:**_ SKDA’s story shows how shipping automation can reduce manual fulfilment work while protecting the customer experience. Review the challenge, Starshipit setup and results to see which workflow changes could save time, reduce errors or support growth in a similar operation._ **We talked to founder Sam, about how he got started with ****[SKDA](https://skda.com.au/)**** (a fast-growing motor graphics and accessories brand) and how ****[automation software](https://starshipit.com/blog-content/2020/01/30/too-many-wheres-my-parcel-queries-automated-shipping-could-be-the-answer.md)**** has significantly reduced their fulfilment challenges.** ### So how did it all get started? Initially, it was just something that I was doing for myself, for my own bike. Then a few friends asked me to design for them and it became a hobby. I launched the business in 2010 and it’s gone from strength to strength ever since. #### What were some of the failures you encountered on your journey or some of the key challenges when you first started out? Finding the right suppliers, the right equipment, obtaining capital to get started and legal issues to get around. It could have been too hard for someone else, but he pushed through with an undefeatable attitude. “I just had the mindset that there was nothing I couldn’t get around. I took a cash loan from my grandparents which taught me the importance of spending wisely. Every dollar needed to count and unfortunately, that investment made no difference to the business and I still had to pay it back. I learned quickly how to save and make money.” Sam is the overall manager and is one in a team of 6. Sam is the original design creator, the artwork is all his. When the item is sold, it is then passed through the team for production. Sam has always had a passion for design and through his passion for the sport, he has realised his creative potential. Today, he is one in a team of six. #### Who do you look up to in the industry? Everyone used to look to One Industry – they were at the helm. They were biggest and best, but they closed in 2014, after being bought out by a monopoly. We are now working towards taking their place as the biggest supplier in the sector. #### What was life like before Starshipit? We were still using the fulfilment systems provided by the carrier which was eParcel and DHL’s fulfilment systems. They were very manual. **Now with Starshipit and Eric in dispatch, we save around 2 hours every day. That’s massive, saving staff hours like that as it enables them to focus on other areas of the business and gives them the chance to do more challenging and interesting work as well which is great for them and me as the business owner.** #### What were the key factors you considered when selecting your shipping technology solution? We were looking at expanding into new international markets. Our DHL account manager recommended SSI as a tool to automate the international shipping paperwork. I signed up for a trial but got stuck at the integration stage. Then the staff at SSI sent a few emails, chased me up and called me. The integration side of it was the blocker and so the onboarding team used Team viewer and set it all up for me. Without that phone call, team viewer, I would never have gotten past the trial. That amazing customer service and support is what made the difference and makes it worthwhile to work with SSI. #### What is life like now using Starshipit? (looking for key benefits/results) **The biggest difference is the time saving, saving 2 hours a day is massive. Beyond that, human error has been reduced. Correcting the address is automatic, the right consignment options are selected **e.g. US – with the programme automating that it is a massive timesaver. The branded tracking page is fantastic – our tracking now looks way more professional with a cleaner layout, which is a massive improvement for customers. #### What's in the future for SKDA next 12 months? We have set some goals for growth. Specifically targeting growth in Europe. Originally, Europe made up around 10% of the business but now it is around 50%. We want to continue this momentum and focus on growing our international as well as domestic presence. #### What’s your long-term vision for the brand? To be the leaders in the market, to be at the helm. To be the Motor-cross graphics brand. #### What advice or tips would you give to other entrepreneurs who would love to follow in your footsteps and start an online business? There is a famous quote by Eric Thomas; “When you want to succeed as bad as you want to breathe, then you’ll be successful.” Keen to try Starshipit for yourself, so you can focus on growing your business? [Sign up for a FREE 30 day trial](https://starshipit.com/free-trial.md) and get your shipping sorted. ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-and-dhl-ecommerce # Understanding DHL eCommerce + DHL Express What's the best shipping option for your business? In this article, we cover what DHL is, and what you need to know about DHL Express and DHL eCommerce. Canonical URL: https://starshipit.com/blog-content/starshipit-and-dhl-ecommerce **Summary:**_ DHL with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ Last updated: February 2023 What’s the difference between [DHL Express](https://starshipit.com/partner/dhl-express.md) and DHL eCommerce? Not sure? Don’t worry – that’s what we’re here to answer. DHL is a household name – and it has been ever since it was founded back in 1969. Now, decades later, the DHL is still one of the world’s largest couriers, delivering a staggering number of parcels every year. They also haven’t lost a step with the growth of eCommerce. Now, DHL offers a variety of services specifically aimed at eCommerce businesses. But things can get complicated when it comes to picking your [shipping](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) providers – especially when providers like DHL have multiple options. That’s why we’ve written this article. We’re going to cover what DHL is and exactly what you need to know about DHL Express and DHL eCommerce. ### Table of contents - What is DHL? - A guide to DHL eCommerce and DHL Express - What is DHL eCommerce? - What is DHL Express? - What’s the best option for you? - Using a courier management system - What challenges can a courier management system resolve? - How does a courier management system work with DHL eCommerce and DHL Express? - Finding options that work for you ### What is DHL? DHL is a global shipping giant founded in 1969, with multiple subsidiaries which ship to every corner of the globe. Here are some key facts about the shipping giant: - Delivers over [1.6 billion packages](https://www.dhl.com/global-en/home/about-us.html?_ga=2.115837440.788830861.1676836768-1631464433.1659067778#:~:text=Today%2C%20DHL%20is%20the%20world%27s,letter%20to%20your%20loved%20ones.) every year. - Employs over 400,000 people. - Delivers packages to over 220 countries and territories. - Headquarters in Bonn, Germany. ### A guide to DHL eCommerce and DHL Express Finding the right shipping provider is always tricky, especially when one company offers multiple sub-brands and services. Let’s look at the differences between DHL eCommerce and DHL Express, and some of the services they offer. #### What is DHL eCommerce? DHL eCommerce is a courier service focused on international shipping services. It’s not as well-suited to deliveries where speed is a requirement. It’s best for shipping lightweight packages where speed isn’t a concern. ### Which services are available with DHL eCommerce? - DHL Packet International (Economical, low weight shipping) - DHL Packet Plus International (Economical, low weight shipping plus milestone tracking events) - DHL Parcel International Standard (Shipping up to 20 kg) - DHL Parcel International Direct (Direct shipping up to 20 kg to high demand markets) #### What is DHL Express? DHL Express is a courier service with domestic and international shipping services. DHL Express is aimed at customers who prioritise speed, as it offers a range of speedier delivery options, including same-day. It’s best for shipping time-critical packages and shipping packages internationally. ### Which services are available with DHL Express? **Export** - Urgent, Time-Sensitive (Next Possible Business Day) - Same Day (Emergency, Quickest Possible) **Import** - Urgent, Time-Sensitive (Next Possible Business Day) - Less Urgent (1-3 Business Days) - Same Day (Emergency, Quickest Possible) **Domestic** - Urgent, Time-Sensitive (Next Possible Business Day) - Same Day (Emergency, Quickest Possible) **Business solutions** - Express Breakbulk (Consolidated Clearance) - Medical Express (Temperature Sensitive) - DHL Globalmail (Sorting and Franking) ### What’s the best option for you? There’s no one right answer when it comes to selecting a courier – both [DHL Express](https://starshipit.com/partner/dhlecommerce.md) and DHL eCommerce are great options to add to your list of couriers. The best approach is to maintain a network of couriers. Whenever you’re evaluating your courier mix, make sure you’ve got a good spread of options based on time, price and ability to handle your different package types (dangerous goods, for example). ### Using a courier management system Given that you need to offer different shipping options to your customers, you’re probably thinking through the logistics of managing multiple couriers – especially the manual task of going in and out of different courier systems. Add the process of providing tracking options, returns and customs documentation and you’ve got a recipe for order delays and stressed staff. This is where [courier management software](https://starshipit.com/blog-content/apps-and-integrations-that-help-simplify-your-shipping-process.md) comes into play. It's helpful to think of this software as a superpowered platform that connects your online store (like Shopify) to the different couriers you’ll need. Oh, and a whole lot of other useful functionality. Next, we'll learn about some of the main shipping challenges our courier management system (Starshipit) can handle. ## What challenges can a courier management system resolve? ### Managing multiple eCommerce and courier platforms Running a retail business means switching between different eCommerce platforms to fetch order details and using multiple courier systems to manage orders. Starshipit gives retailers one platform where they can manage all orders and select the best courier. ### Manual processes Manual tasks such as producing shipping labels and assigning couriers is a time sink and leaves room for error. Starshipit automates each step of the fulfilment process, including generating shipping labels, packing slips, and manifests, and submitting customs documentation, all from one dashboard. ### Managing returns Typically a costly and time-consuming aspect of the shipping process, staff often need to devote significant time to managing the returns process. Starshipit enables retailers to set up a dedicated, branded returns portal, relieving staff of a huge admin task. ### International shipping Want to grow globally? It can be hard to work out how exactly to go about shipping to other countries. Starshipit takes the stress out of international shipping by automating a lot of the repeatable administration. ### How does a courier management system work with DHL eCommerce and DHL Express? We’ve already explored the benefits of introducing a courier management system into your retail business. But how do these systems work with DHL eCommerce and DHL Express? Quite easily! With Starshipit, for example, you can simply integrate the shipping platform into your existing workflow: - Create a [Starshipit account](https://starshipit.com/free-trial.md) (there’s also a 30-day free trial). - Bring your existing courier account numbers and product codes into Starshipit, using our ready-to-go integrations with DHL eCommerce and DHL Express. - Using [our integrations](https://starshipit.com/integrations.md) or dynamic API, integrate your eCommerce store or inventory management system. - Start processing orders and let Starshipit automate the tedious tasks of shipping. **Note:** DHL Express is best suited if you need to ship to any country, domestically or internationally, whereas DHL eCommerce is best for international shipments from Australia. ### Finding options that work for you We’ve talked a lot about DHL in this article, but that’s not to say they’re the only option for your retail business. In fact, given just how important it is to give your customers choice, you should aim for a solid mix of couriers.In turn, this will allow you to cater for every option and every customer, whether that’s someone who wants a package shipped across the globe in 3 days or someone who’s happy to wait a bit longer. What’s more, with the right courier management system in place, you’ll be able to easily swap couriers out as your business evolves – not to mention [negotiate better rates for your shipping](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md)! [Get in touch](https://starshipit.com/contact-us.md) with us today to learn more about how a powerful shipping platform like Starshipit could revolutionise your shipping and fulfilment. ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-and-mypost-business # Send smarter and save with MyPost Business Sign up for a free MyPost Business account from Australia Post and gostraight to Band 3 savings for the first 12 weeks. Canonical URL: https://starshipit.com/blog-content/starshipit-and-mypost-business **Summary:**_ Australia Post MyPost Business with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ Managing your shipping process efficiently is crucial for any growing eCommerce business. MyPost Business from [Australia Post](https://starshipit.com/partner/australia-post.md), in combination with Starshipit’s advanced shipping automation tools, offers an integrated solution that simplifies your shipping operations and helps you save both time and money. Whether you're sending parcels domestically or internationally, this powerful duo ensures that your shipping is streamlined, cost-effective, and tailored to the needs of your business. Need help getting set up? [Ask us a question](https://starshipit.com/contact-us.md) or, **chat live** with one of our experts using the widget in the bottom right. Starshipit's integration with Australia Post MyPost Business allows you to use all of Starshipit's features including integrating with the likes of [Shopify](https://starshipit.com/partner/shopify-shipping-integration.md), generation of packing slips and [shipping labels](https://starshipit.com/shipping-labels.md), [auto-correction of addresses](https://starshipit.com/shipping-address-validation.md), [branded tracking pages](https://starshipit.com/branded-tracking-page.md), tracking [notifications](https://starshipit.com/shipping-notifications.md) and many more. **Learn how to set up Australia Post MyPost Business and Starshipit. ** - [Set up Australia Post MyPost Business](https://support.starshipit.com/hc/en-us/articles/360003690095-Set-up-Australia-Post-MyPost-Business) ### Integrate Australia Post MyPost Business with Starshipit **Watch our step-by-step guide on how to integrate Australia Post MyPost Business with Starshipit.** Link all your couriers together in one platform. - [Watch on YouTube](https://www.youtube.com/watch?v=YNqspT5VfCc) ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-and-sherpa-integration-making-shipping-easy # Starshipit and Sherpa’s new integration: Making shipping easy Sherpa’s mission is to change the way retailers execute their last-mile fulfilment by letting eCommerce stores offer a variety of delivery options. Canonical URL: https://starshipit.com/blog-content/starshipit-and-sherpa-integration-making-shipping-easy **Summary:**_ Sherpa with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ Last year, [22%](https://searchspring.com/wp-content/uploads/2021/01/SS-EOY-Report-ebook-Final.pdf?_ga=2.264173516.135640672.1655663649-1538484001.1646615388) of eCommerce stores agreed delivery and fulfilment was their greatest challenge. As consumers delivery expectations get higher and higher, competing against eCommerce giants like Amazon can feel daunting. The good news is, couriers are stepping up to the plate and offering services that not only meet customer expectations but exceed them. **Cue on-demand delivery service, ****[Sherpa](https://www.sherpa.net.au/?_ga=2.264173516.135640672.1655663649-1538484001.1646615388)**** - Starshipit’s ****[latest integration](https://starshipit.com/sherpa.md)****.** #### Why Sherpa? Sherpa’s mission is to change the way retailers execute their last-mile fulfilment by empowering eCommerce stores to be able to offer: - Express and same-day delivery options (1, 2, and 4-hour) - Weekend, twilight and window-based deliveries - Complete transparency with live GPS tracking - Direct courier contact at the click of a button – that's right, your customers can speak directly with their courier driver. > “We are thrilled to partner with Sherpa to bring on-demand and same-day delivery to our product offering. This integration has been highly anticipated by our customers and will enable them to further enhance their customer experience, increase sales conversion and streamline their fulfilment operations.” — Jennifer Diaz, Head of Growth ### A network of 10,000 drivers Sherpa also has a sharing economy network of over 10,000 drivers (sherpas) - averaging a 4.85-star rating. That means drivers roaming around your area are always ready to pick up those last-minute parcels or urgent orders. Whether you are needing a motorbike, car, or van - Sherpa can provide you with a driver in record time. And they are only getting bigger, growing 110% per year. Sherpa is changing the way retailers do delivery, increasing conversion and building brand loyalty by giving customers the delivery service they desire. ### By integrating Starshipit & Sherpa you can: #### Get started If you’re already using Sherpa, you can integrate your Starshipit account easily using our support documentation. Or, if you’re keen to learn more about Sherpa’s delivery service, you can check out their website. ### Why Starshipit? If you’re already using Sherpa, you can integrate your Starshipit account easily using our support documentation. Or, if you’re keen to learn more about Sherpa’s delivery service, you can check out their website. ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-catch-marketplace-integrate-to-deliver-value-for-retailers # Starshipit and Catch Marketplace integrate to deliver value for retailers Use Catch.au to reduce lead times to fulfill and ship your orders faster than ever. Learn all about this integration here in our helpful guide. Canonical URL: https://starshipit.com/blog-content/starshipit-catch-marketplace-integrate-to-deliver-value-for-retailers **Summary:**_ Catch Marketplace with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ **Catch.com.au, originally “Catch of the day”, was founded in 2006. The premise was simple. Introduce one new deal on the site every day to bring regular Australians quality products at affordable prices.** These daily deals were a commerce-savvy way to get customers to return to the marketplace every day to see what the latest deal is. Today Catch sells over 50,000 products to 30,000 new customers weekly with an order being placed every 2.1 seconds. The success of Catch caught the attention of the Wesfarmers Group who acquired Catch in 2019. This puts Catch in the excellent company of Bunnings, Kmart, Target and Officeworks. - Australia's favourite place to shop online - 30k new customers every week - 1 order placed every 2.1 seconds - 20k parcels sent daily ### The upside for retailers Shoppers visit marketplaces to discover products and catch the latest deals, giving retailers access to a ready-made audience of shoppers across multiple verticals and demographics. This means retailers are able to scale a lot quicker as they can leverage the infrastructure of an already established commerce platform. Customers want shopping online to be effortless with a high level of customer service on hand. Marketplaces like Catch.com.au give retailers the support they need to provide excellent customer service that includes delivery options to suit all shoppers. Catch.com.au also have established communities like [Club Catch](https://www.catch.com.au/shop/club-catch/), which provides regular shoppers with exclusive “member only” email alerts of the hottest deals and discount offers. - Early alerts: Find out about the best deals & hottest products before the crowd! - Weekly exclusive deals: Exclusive member only deals refreshed each week - 1000's of member discounts: Save even more on 1,000 of products across all our categories - Free pick up at Target & Kmart: Shopping is made easier with over 160+ participating stores nationwide [ Catch Commercial](https://www.catch.com.au/commercial) is their dedicated b2b offering, which specialises in assisting businesses with sourcing bulk orders along with a dedicated account manager. Finally, look out for the annual Catch Frenzy in November each year, which features huge discounts across multiple categories, so customers can get their Christmas shopping done in one place. ### Starshipit deliver the goods for Catch.com.au > “Our new partnership with Catch.au has been highly anticipated by sellers as they now have an easier way to reduce lead times to fulfill and ship their orders faster than ever before. Improving both seller performance and customer experience” — Jennifer Diaz, Head of Growth Starshipit’s integration with Catch automates the fulfilment process and gives retailers access to couriers like: ### Australia Post ### NZ Post ### Royal Mail ### DPD ### DHL Express Retailers can print [shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels), send SMS or emailer customer notifications along the delivery journey and use smart rules to automate the dispatch process. ### 5 benefits of the Starshipit and Catch integration: #### 1. Manage your orders and couriers all within one platform Starshipit connects to your eCommerce platforms, warehouse management systems, inventory management platforms and couriers so all you need to do is plug and play then start shipping straight away. #### 2. Save time and reduce human error Automatically generate shipping labels, packing slips, and manifests, submit customs documentation and autocorrect invalid addresses in bulk. #### 3. Display shipping options at checkout Offer different options at checkout like same day, express or international, so your customers can choose the delivery option that suits them best. #### 4. Save on your shipping costs using automation Automatically assign orders to pre-specified couriers according to rules you have set around price, shipping location, product descriptions and more. #### 5. Reduce customer parcel queries Send branded tracking pages and SMS or email notifications during delivery, so customers stay informed at every step of the fulfilment journey, reducing “where's my parcel queries” - [How to integrate Starshipit and Catch](https://support.starshipit.com/hc/en-us/articles/4404804129423-How-to-set-up-Catch-com-au?_ga=2.64194415.1547290260.1655763051-366645812.1655330330) ### Help yourself to a free 30-day trial If you are ready to get started with [Starshipit](https://starshipit.com/free-trial.md), we offer a free 30-day trial, so that you can see the business results for yourself! “The Starshipit team helped me solve a serious fulfilment challenge. Today all our core cloud solutions are integrated so that we are able to offer a seamless customer experience!” — Warren, Owner of Next Generation Pet Foods ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-connects-with-dpd-uk-dpd-international # DPD+Starshipit: Automated shipping solutions in the UK Find out about Starshipit's integration with DPD, the 2nd largest parcel delivery network in Europe. Canonical URL: https://starshipit.com/blog-content/starshipit-connects-with-dpd-uk-dpd-international **Summary:**_ DPD UK and DPD International give Starshipit users more automated shipping options for domestic and cross-border delivery. Connect the services to centralise labels, tracking and courier workflows so UK teams can manage dispatch with less manual admin at higher volume._ ##### Today we launched our integration with DPD UK, DPD Local and DPD NL - 2nd largest parcel delivery network in Europe - Leader on the European voluntary compensation market - £7.3 billion turnover in 2018 - 75,000 delivery experts - 1.3 billion parcels delivered worldwide - 9 million parcels delivered on Cyber Monday ### Shipping with DPD Founded in 1997, [Dynamic Parcel Distribution](https://www.dpd.com/) (DPD) is an award-winning courier network in the UK that have extended their reach internationally. Bought by La Poste in 2000, DPD is now one of Europe’s leading business-to-business parcel delivery services. Delivering more than 1.3 billion parcels worldwide, DPD is known for being the most innovative carrier in the express parcels sector. ### Supported DPD services **We support integrations with the following DPD services:** - NEW! DPD UK - Ships parcels from the UK to domestic and international destinations. - NEW! DPD Local - DPD Local offers the same services as DPD UK, but it focuses on express parcel services for small to medium enterprises. - NEW! DPD NL - Ships parcels from the Netherlands to domestic and international destinations. ### DPD + Starshipit **With **[**DPD tracking and Starshipit**](https://starshipit.com/dpd.md)**, you can provide your customers with a one-hour time slot in which your customers can expect their parcel to be delivered. **Plus many more features allowing you to: - Track all your DPD shipments in one place. - Receive automatic updates of the DPD order status in your store, after a label is created. - Integrate Starshipit with your eCommerce platform to seamlessly pull in orders to fulfil. - Engage customers after sales with delivery notifications and [branded tracking emails.](https://starshipit.com/blog-content/2020/04/14/how-to-brand-the-online-shopping-delivery-experience-and-why-its-a-good-idea.md) If you’d like to integrate DPD with Starshipit, you can follow step-by-step instructions in our [support articles](https://support.starshipit.com/articles/360001003335-set-up-dpd-local-uk). ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-integrates-with-nz-couriers-castle-parcels-amp-poste-haste-to-speed-up-deliveries-for-kiwi-businesses # Overview: Starshipit's NZ courier integrations Starshipit is excited to announce integrations with three couriers that are part of the Freightways Group: NZ Couriers, Castle Parcels and Post Haste. Canonical URL: https://starshipit.com/blog-content/starshipit-integrates-with-nz-couriers-castle-parcels-amp-poste-haste-to-speed-up-deliveries-for-kiwi-businesses **Summary:**_ NZ Couriers, Castle Parcels and Post Haste with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process._ Did you know Starshipit has integrations with three courier companies that are part of the Freightways Group? **You can use our integrations with NZ Couriers, Castle Parcels and Post Haste right now.** With a [16% increase in revenue growth](https://assets-freightways.ep-prod.freightways.co.nz/uploads/2022/06/June-2021-Full-Year-Presentation.pdf) for their overall express courier services in 2021, Freightways is a key player in keeping Kiwi businesses in business. Let’s look at the three Freightways-owned courier companies that Starshipit integrates with. ### **NZ Couriers** **[NZ Couriers](https://starshipit.com/new-zealand-couriers.md)**** specialise in express deliveries for businesses. **With 70 trucks, 5 cargo planes, 22 branches and over 500 couriers, their overnight deliveries cover 99.9% of New Zealand. > “Our difference is simple, we don’t just deliver packages, we deliver reliability. ” — NZ Couriers Starting out in 1964, NZ Couriers has built an agile team of 1200 down-to-earth “can do” team players who maintain a personal approach to service and getting your deliveries “sorted on time, every time”. #### NZ Couriers then and now ##### Local Years of hyper-local networking allows them to offer a very efficient 2.5 hour delivery time for local deliveries. ##### Regional Same-day or overnight delivery service – with over 1000 regional runs connecting may towns and cities across the country allowing up to three deliveries each day. Delivery times i rural areas might vary. ##### National National Overnight Service – deliveries start before dawn, and they endeavour to have all business deliveries there before 9.30am. ### Post Haste Starting in 1977, [Post Haste](https://starshipit.com/post-haste.md) has built up a footprint to include 16 branches and 330 couriers servicing 360 towns. A lot has changed in the business over the years, but the heart of the business has stood the test of time with strong Kiwi values of “doing right by customers”. #### Service delivery offerings include ##### Local delivery A local service that provides delivery across town, business to business. ##### Regional delivery A service that extends out from your local metropolitan area with overnight delivery, usually by lunchtime the next business day. ##### Nationwide overnight delivery Within and inter-island, overnight service that will deliver to business addresses in both islands usually by midday the next working day. ##### Economy services 2-day, inter-Island, non-urgent, economical island to island business address delivery. ##### Residential deliveries Overnight or 2-day delivery. ### Castle Parcels Started in the 1970’s and servicing just the Auckland area, Castle Parcels (acquired in mid-1980’s by Freightways) has been built up to operate from Auckland, Wellington and Christchurch with dedicated support teams for nationwide deliveries. Castle Parcels offer an express economy service tailored to suit specific industries and /or customers throughout New Zealand, with the ability to leverage the larger Freightways Group of companies. Offered as an economy service compared to NZ Couriers and Post Haste, Castle Parcels is available as a domestic courier option when shipping from New Zealand. #### Service offerings include - Deliveries to major towns and cities, next business day within the Island and within two business days between the Islands. - Residential and Rural deliveries can take up to an extra 24 to 72 hours. - Fixed price satchels offered for the Overnight service - available to setup in Starshipit. - 2-day service available for inter-island shipments. #### Starshipit’s integration with NZ Couriers, Post Haste and Castle Parcels result in 5 key benefits for users ##### Manage your orders and couriers all within one platform Starshipit connects to your eCommerce platforms, warehouse management systems, inventory management platforms and couriers so all you need to do is plug and play then start shipping straight away. ##### Save time and reduce human error Automatically generate shipping labels, packing slips, and manifests, submit customs documentation and autocorrect invalid addresses in bulk. ##### Display shipping options at checkout Offer different options at checkout like same day, express or international, so your customers can choose the delivery option that suits them best. ##### Save on your shipping costs using automation Automatically assign orders to pre-specified couriers according to rules you have set around price, shipping location, product descriptions and more. ##### Reduce customer parcel queries Send branded tracking pages and SMS or email notifications during delivery, so customers stay informed at every step of the fulfilment journey, reducing “where's my parcel queries” ### Get started Why Starshipit? ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-mobile-app # Introducing the Starshipit pick and pack mobile app Simplify your warehouse with Starshipit's new pick and pack mobile app. Increase accuracy, boost efficiency, and reduce paper usage with our easy-to-use app. Canonical URL: https://starshipit.com/blog-content/starshipit-mobile-app **Summary:**_ The Starshipit pick and pack mobile app helps warehouse teams pick, pack and validate orders from a mobile device instead of relying on printed lists or desktop workflows. Use it to improve picking accuracy, support different fulfilment modes and move orders through dispatch faster._ We’ve just launched a brand-new pick and pack mobile app specifically designed for businesses like yours. Read on to learn why we created it, how it works and the best way to get started. ### Why we created a modern solution for pick and pack From day dot, we’ve been committed to continually enhancing our shipping automation technology to meet the evolving needs of retailers. In just the past year, we’ve introduced features like [recommended packaging](https://support.starshipit.com/hc/en-us/articles/8753012178447-How-to-assign-packages-automatically-based-on-item-dimensions-Recommended-packaging) (which can automatically identify the right box for each order and help you reduce packaging waste) and [machine-learning transit times](https://starshipit.com/shipping-times.md) (which shows you accurate estimates for delivery times from your different carriers). With our new mobile app, we wanted to give businesses a way to simplify their pick and pack processes, without needing to buy expensive dedicated scanners and picking systems. Instead, we created an app which works with any iOS (iPhone) or Android (Samsung/Google etc.) device. The app was designed from the ground up for warehouse operators, businesses, and fulfilment teams who want greater mobility, accuracy, and productivity in their workflows. ### How it works Every warehouse is different, and so is every pick and pack process. That’s why we’ve designed this app to be flexible to your specific workflow. You can set up the app in picking mode, packing mode – or both. Note: You can change these modes at any time. And how does the app work with your main Starshipit dashboard? Well, whenever you mark an order as picked or packed in the mobile app, you’ll see a tag next to that order in your Starshipit dashboard. Simple. Below is an overview of the different modes in the app and how they work: #### **Picking mode** In Picking mode, you can easily identify orders that are yet to be picked. You'll only see orders that do not have the "picked" tag, making it simple to focus on what's left to pick. When you pick an order, it gets tagged as "picked" and disappears from your list. This mode is all about scanning items to mark them as picked, providing a clear process to streamline order preparation. #### **Packing mode** Packing mode is designed for managing orders that are ready to be packed. You'll see orders that either don't have any tags or already have the "picked" tag. This mode allows you to pack items by scanning them, update packaging details, and print shipping labels. Packing an order will add a "packed" tag and remove it from your list, ensuring you stay organised and only focus on what still needs attention. #### **Picking and packing mode** This combined mode allows you to switch between Picking and Packing tabs within the app, giving you the flexibility to handle different stages of the fulfilment process. The Picking tab will show you orders waiting to be picked, while the Packing tab will only display orders that are already picked and ready to be packed. It's a versatile option for managing both tasks efficiently, especially when workflows overlap. ### **Using the Starshipit pick and pack mobile app: Benefits and examples** Discover how the Starshipit mobile app simplifies pick and pack processes with real-world examples, boosting efficiency and reducing costs for your business. ### Pick and pack orders in a way that works for you The app enables you to pick and pack orders efficiently from anywhere in your warehouse using a simple, off the shelf Android or iOS mobile device. The best part? How you pick and pack using our mobile app is totally up to you. You might want to some of your warehouse staff using the app to go and pick items, with separate staff focused on packing orders using the app. **Example:**** **At Deluxe T-Shirts, James uses the Starshipit mobile app to pick shirts from various locations in the warehouse, marking each item as picked on his mobile device. Meanwhile, Sarah in the packing area uses the app to verify the items and pack them for shipping, ensuring a smooth, efficient workflow without needing paper slips or manual tracking. ### Increase picking and packing accuracy The barcode scanning feature ensures that the right items are picked and packed, reducing costly shipping errors. With this tool, you can easily verify each item before it leaves the warehouse, giving you confidence that every order is accurate. **Example:**** **At Deluxe T-Shirts, James scans each product’s barcode as he picks items from the shelves, using the Starshipit mobile app. Once Sarah starts packing, she scans the barcodes again to double-check the items before completing the order, ensuring nothing is mismatched or left out. This process helps prevent costly shipping mistakes (such as including the wrong item in an order) and keeps operations running smoothly. ### Boost efficiency with streamlined processes This app makes it easy to start bulk picking and packing in your warehouse, as you can simply tap to select multiple orders and mark them as either “picked” or “packed”, instead of managing cumbersome paper slips. Another great feature: If you’re using Starshipit’s print client, you can trigger shipping labels to print from the app, automatically. Oh, and you can also easily switch between your child accounts to manage orders from different accounts without hassle. **Example:**** **At Deluxe T-Shirts, James uses the Starshipit mobile app to bulk select a batch of 20 orders for picking, quickly scanning and marking each item as "picked" on his device. Once the items are packed, Sarah taps to mark the orders as "packed" and triggers the shipping labels to print automatically using Starshipit's print client, streamlining the entire process without the need for paper slips. ### Reduce paper usage and stay organised The Starshipit mobile app enables you to switch to digital picking and packing slips, reducing paper usage and minimising warehouse clutter. By going paperless, your business can save on paper costs while supporting eco-friendly practices and improving overall organisation. ### Where to get the app and how to get started Download the Starshipit mobile app from the Apple App Store or Google Play Store. - [Apple App Store – Download the Starshipit mobile app.](https://apps.apple.com/app/starshipit-pick-pack/id6502505197?_gl=1*1lfnmsi*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuODYxNDE0MzIwLjE3Mjg1OTU2NzMuMTcyODU5NTcwOA..&_ga=2.142061298.1540707930.1728856364-1631464433.1659067778) - [Google Play Store – Download the Starshipit mobile app.](https://play.google.com/store/apps/details?id=com.starshipit.StarshipitMobile&_gl=1*1lfnmsi*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuODYxNDE0MzIwLjE3Mjg1OTU2NzMuMTcyODU5NTcwOA..&_ga=2.142061298.1540707930.1728856364-1631464433.1659067778) Getting started is easy – log in with your Starshipit account, configure your device settings, and choose your role (picking, packing, or both). For a smooth setup, check out our setup guide and onboarding video, designed to help you start using the app quickly and efficiently. - [Getting started guide](https://support.starshipit.com/hc/en-us/articles/10787210408975-Starshipit-pick-pack-mobile-app?_gl=1*1lfnmsi*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuODYxNDE0MzIwLjE3Mjg1OTU2NzMuMTcyODU5NTcwOA..&_ga=2.142061298.1540707930.1728856364-1631464433.1659067778) - [Overview + Getting started video](https://www.youtube.com/watch?v=pZso6EWlvRk) ### Wrap-Up We're committed to delivering technology that adapts to the needs of modern retailers, helping you streamline your workflow. Our new mobile app simplifies your warehouse operations by making picking and packing easier, more accurate, and more efficient. Download the app today to start optimising your fulfilment process. And if you have any feedback or questions, we’d love to hear from you. Happy shipping! ## https://starshipit.com/blog-content/starshipit-now-integrates-with-australia-post-mypost-business-to-deliver-shipping-automation-in-australia-and-beyond # How Australia Post and Starshipit empower eCommerce retailers Streamlining your fulfilment and shipping processes is much easier with Starshipit's direct integration with Australia Post’s MyPost Business. Canonical URL: https://starshipit.com/blog-content/starshipit-now-integrates-with-australia-post-mypost-business-to-deliver-shipping-automation-in-australia-and-beyond **Summary:**_ Australia Post MyPost Business with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ **We’re really excited to announce that streamlining your fulfilment and shipping processes just got easier as Starshipit now integrates directly with ****[Australia Post’s MyPost Business](https://starshipit.com/australia-post.md)****.** [MyPost Business](https://auspost.com.au/business/ecommerce/mypost-business?_ga=2.91746394.135640672.1655663649-1538484001.1646615388) is a simple and convenient solution for retailers who send less than 2,000 parcels a year. One of the key benefits of creating a MyPost Business account is you’ll receive parcel volume-based savings - this means the more parcels you send, the more you’ll save. ### How to use MyPost Business to scale your eCommerce store MyPost Business has enabled many Australian retailers over the last 4 years to manage domestic and international sending with a ‘free to set up’ account. Now, with no credit checks and no need to guarantee a minimum or consistent volumes, it’s never been easier to ship smarter. **MyPost Business is the perfect solution for:** - Retailers who send less than 2,000 parcels - Small businesses that are just getting started - Retailers who send more than 8 parcels a week #### How to make the most of Australia Post’s MyPost Business solution using Starshipit. Starshipit empowers retailers to use the MyPost Business solution to its full potential - forget chaotic, tedious or painful fulfilment processes; By Integrating your sales platform and MyPost Business you will have everything you need to effortlessly manage your online orders so you can spend more time working on your business, not in it. ### The Starshipit and MyPost Business integration support - Credit card payments so you can pay as you go - Charge Account for MyPost customers who are approved for an account - Book a pickup – enables you to request an Australia Post courier driver to come to your store to collect your parcels ### 5 benefits of using Starshipit and Australia Post’s MyPost Business together #### Manage your orders and couriers all within one platform Starshipit connects to your eCommerce platforms, warehouse management systems, inventory management platforms and couriers so all you need to do is plug and play then start shipping straight away. #### Save time and reduce human error Automatically generate shipping labels, packing slips, and manifests, submit customs documentation and autocorrect invalid addresses in bulk. #### Display shipping options at checkout Offer different options at checkout like same day, express or international, so your customers can choose the delivery option that suits them best. #### Automate your shipping processes Automatically assign orders to pre-specified couriers using rules and book courier pickups straight from within Starshipit. #### Reduce customer parcel queries Send branded tracking pages and SMS or email notifications during delivery, so customers stay informed at every step of the fulfilment journey, reducing “where's my parcel queries” #### Bespoke eyewear fashion brand, Maude, accelerates eCommerce growth using MyPost Business Creative Director and Owner of Maude, Courtenay Tyrrell, shared that one of her largest pain points was the fulfilment side of her business. She explains, “Using Australia Post is the most reliable option, but one of my two biggest pain points is the amount of time it took to print a label. I would have to input so many fields for each package, mostly the same details every time, just to print one label. I would spend up to an hour or more a day filling in long forms. Since using MyPost Business I can automate all those manual entries and I save up to 60 min a day! “ Australia Post identified an opportunity to help small businesses like Courtenay’s streamline their shipping process. Customers like Maude can now use shipping automation platforms like Starshipit to automate manual tasks and small business owners like Courtenay couldn’t be happier. > “Automating all those manual tasks has unlocked so much time-saving! I make my product by hand, this means I can spend that hour a day making more!” — Courtenay Tyrrell, Owner and Creative Director, Maude ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-v-eship-same-same-but-different # What's the difference between Starshipit and NZ Post eShip? For New Zealand online retailers that want to streamline their dispatch processes, there are two popular platforms that come to mind: Starshipit and eShip. Canonical URL: https://starshipit.com/blog-content/starshipit-v-eship-same-same-but-different **Summary:**_ Starshipit and NZ Post eShip both help retailers ship orders, but they differ across courier choice, live rates, Shopify integration, reporting, pricing and automation depth. Compare the two against the carriers, checkout options and fulfilment workflows your business needs at scale._ **For New Zealand online retailers that want to streamline their dispatch processes, there are two popular platforms that come to mind: Starshipit and eShip.** [Starshipit](https://starshipit.com/index.md) and eShip are both [fulfilment automation](https://starshipit.com/fulfilment-automation.md) platforms that integrate with a range of [online platforms](https://starshipit.com/ecommerce-integration.md). Starshipit works with thousands of online retailers all over the world. [NZ Post's eShip](https://www.nzpost.co.nz/business/sending-within-nz/parcels/shipping-solutions-for-online-sellers/eship?_ga=2.97375327.135640672.1655663649-1538484001.1646615388) service is used by their customers sending parcels domestically and across the globe. eShip launched in 2014 as part of [NZ Post](https://starshipit.com/new-zealand-post.md)’s eCommerce strategy. NZ Post recognised that Starshipit was the [order fulfilment](https://starshipit.com/order-fulfillment-software.md) market leader and consequently partnered with Starshipit as their technology provider. NZ Post's customers across it's NZ Post Domestic, NZ Post Express and NZ Post International brands use eShip for their automated fulfilment delivery needs… So, what’s the difference? 🤔 ### Courier integrations **The key difference between eShip and Starshipit is the range of courier providers you can use**. eShip is exclusively for NZ Post's customers using their Domestic, Express, and International services, which means you have available all of the NZ post services: NZ Post International, NZ Post Domestic and NZ Post Express. If you use Starshipit, you can integrate with a much bigger range of couriers. Starshipit currently integrates with more than 25 leading domestic and international courier providers, and is always adding more. Starshipit also has a Plain Label feature which lets you set up to five other couriers that it doesn’t integrate with. This is really handy if you use local courier companies that don’t have an API to connect to Starshipit with. Some of the many couriers Starshipit supports ### NZ Post ### New Zealand Couriers ### DHL eCommerce ### Team Global Express (TGE) ### DHL Express ### Post Haste ### Live rates at checkout **Starshipit customers can feature **[**live rates at checkout**](https://starshipit.com/ecommerce-shipping-rates.md)**, **which is great if you have multiple shipping methods and want to give your customers choice and transparency around delivery speed and cost. The API between Starshipit and your courier company retrieves the contract shipping rates you have negotiated with your courier company and displays them at checkout for your customers. This means customers see an accurate shipping cost depending on the shipping method they’ve chosen. Live rates at checkout are currently available for retailers that are hosted on [Shopify](https://starshipit.com/shopify-shipping-integration.md), [Adobe Commerce](https://starshipit.com/adobe-commerce.md) and Adobe Commerce 2, [WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md), [BigCommerce](https://starshipit.com/bigcommerce-shipping-app.md) and [PrestaShop](https://starshipit.com/prestashop.md) ([DHL Express](https://starshipit.com/dhl-express.md) only). This feature is currently not available on eShip so if your online store is hosted on any of these platforms and you want to display live rates at checkout, you will need to switch to Starshipit. ### **Shopify integration** **If you use Shopify, another key difference between eShip and Starshipit is how it integrates with your Shopify website.** Both integrate with the platform and pass your orders through, but only Starshipit lets you manage your fulfilment from within the Shopify dashboard. This means that you can print and dispatch orders with Starshipit from within the Shopify interface. This feature is not currently available in eShip. ### Pricing Starshipit’s pricing plans start from $40/month, including unlimited multi-user accounts, [branded tracking](https://starshipit.com/branded-tracking-page.md), returns, onboarding and ongoing support. To enable rates at checkout and multi-location accounts, you can upgrade to a higher plan. Starshipit’s plans grow with your business. Choose the one that works for your store’s age and stage, then graduate to the next when you need to. There are no hidden costs or add-ons, and each plan includes the number of [shipping labels](https://starshipit.com/shipping-labels.md) that suits your company’s volume. NZ Post offers eShip free of charge to its customers. ### Why you might want to make the switch eShip is an excellent product that’s free for merchants who exclusively use NZ Post services. If you need to work with other couriers, then Starshipit could be for you. If you decide to make the switch, the good news is that you won’t have to learn how to use a new program. In fact, when you log into your new Starshipit account, what you see will look exactly the same as what you saw using eShip, except now you’ll have access to more features. If you currently use eShip but would like to integrate with more couriers and unlock more features, simply contact Starshipit’s support team for help. ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-wms-warehouse-management # Introducing Starshipit WMS: Run your entire fulfilment operation in one system Starshipit WMS is here. Manage inventory, warehouse workflows, and multi-carrier shipping natively in one platform, without the complexity of traditional WMS systems. Canonical URL: https://starshipit.com/blog-content/starshipit-wms-warehouse-management **Summary:**_ Starshipit WMS connects inventory control, warehouse workflows and multi-carrier shipping in one fulfilment platform. Bringing picking, packing, labels and stock data together helps teams reduce duplicate work, keep inventory accurate, move orders faster and manage fulfilment from fewer disconnected tools._ After years of helping over 30,000 retailers and logistics providers get their shipping right, we've built the other half of the operation. [**Starshipit Warehouse Management is officially here.**](https://starshipit.com/warehouse-management.md) Inventory control, warehouse workflows, and multi-carrier shipping, natively built into the platform you already use. No new vendor. No integration project that takes months. **No separate system to manage when something goes wrong.** Most fulfilment stacks weren't designed; they were assembled. A WMS here, a shipping tool there, an integration holding it all together that quietly breaks when you need it most. We built Starshipit WMS to remove that problem entirely, and **now it's available to all customers.** ### Table of contents - Why most fulfilment stacks are holding you back - What we built and why Starshipit WMS is different - What’s included with Starshipit WMS? - Built with real customers, shaped by real warehouses - Who is Starshipit WMS built for? - Get started with Starshipit WMS today ### Why most fulfilment stacks are holding you back The fulfilment software market has a well-documented complexity problem. Businesses at growth stage are expected to stitch together inventory management, warehouse execution, and shipping tools. Often from different vendors, with different data models, syncing via point-to-point integrations that quietly break under pressure. **When we talk to operations teams across the market, four problems come up consistently:** ### **1. Fragmentation and complexity** Running a WMS and a shipping platform as separate systems creates constant operational overhead. Data gets duplicated, stock levels lag, and when an order ships, the WMS doesn’t always know. When a return comes in, inventory doesn’t always update. The result is a team that spends as much time managing their tools as actually running their warehouse. Lack of stock visibility, i.e. not knowing what you truly have on hand, what’s committed, and what’s available, is consistently the number one pain point we hear from operations teams. ### **2. Legacy systems that are painful to use** Many of the WMS platforms that dominate the mid-market were built for a different era. They’re powerful in theory, but clunky in practice. This means dealing with interfaces that haven’t kept pace with modern UX expectations, workflows that require significant training, and a day-to-day experience that frustrates warehouse teams rather than supporting them. When your WMS is hard to use, your team works around it. And workarounds are where errors live. ### **3. Slow time to value** Traditional WMS implementations are not quick. They involve scoping exercises, data migrations, configuration projects, and go-live timelines measured in months. For a growing business that needs to fix a fulfilment problem now ahead of a peak period, a warehouse move, or a growth spike, that timeline is a dealbreaker. The cost isn’t just the implementation fee, but also the operational drag in the meantime. ### **4. Support that isn’t really there** Offshore support models, long ticket queues, and account managers who rotate every six months are a common complaint across the WMS category. When something breaks in your warehouse at 8am on a Monday before a big dispatch run, the last thing you need is to log a ticket and wait 48 hours. Local, responsive, knowledgeable support isn’t a nice-to-have in this space. It’s part of the product. ### What we built and why Starshipit WMS is different Starshipit WMS was designed from the ground up to solve all four of these problems simultaneously. Not by adding features to a shipping platform, but by building a warehouse management system that is natively embedded in Starshipit. Meaning it shares the same data layer, the same UI, and the same support team as the shipping product you’re already using. Here’s what that means in practice: ### **One platform for warehouse, inventory, and shipping** Your warehouse data and shipping data share a single source of truth. Stock levels update in real time as orders are picked and packed. Dispatch triggers automatically when packing is complete. There’s no sync to configure, no reconciliation to run, and no moment of uncertainty about whether your stock count actually reflects what’s on the shelf. For businesses currently running a separate WMS alongside Starshipit, this means removing an entire integration from your stack along with the overhead, cost, and fragility that comes with it. ### **Enterprise-grade capability, without the complexity** Starshipit WMS is built to handle serious operations like multi-warehouse environments, high-volume fulfilment, 3PL multi-client management, kitting and bundling, batch and serial inventory tracking, demand-driven replenishment, and more. But it’s also designed to be used by the people actually on the warehouse floor, not just the systems team that configured it. Clean UI, intuitive mobile workflows, and barcode-driven execution that guides your team through every task rather than leaving them to figure it out. ### **Quick to get up and running** Because the WMS is built into Starshipit, there’s no separate vendor to contract, and no integration project to scope. If you’re already a Starshipit customer, you can activate a free trial directly from your account and be operational faster than most traditional WMS implementations would allow. Guided onboarding walks your team through setup, whether you’re starting with inventory tracking only, pick and pack, or a full WMS rollout. ### **Local support that actually shows up** Starshipit is rated 4.7 on G2 and above 4 on the Shopify App Store, so when something needs resolving before the morning dispatch run, you can talk to people who know the product, know your market, and can actually help. One platform also means one support relationship, and no more bouncing between your WMS vendor and your shipping provider trying to work out whose problem it is. ### What’s included with Starshipit WMS? Starshipit WMS covers the full lifecycle of warehouse operations, from the moment stock arrives to the moment it leaves: - **Inventory management:** Real-time stock visibility by SKU, location, and warehouse. Full audit trail of stock movements. Stocktakes and cycle counts via mobile or desktop. Restocking forecasts, burn rate, and stockout visibility. Smooth writeback to Shopify, WooCommerce and BigCommerce. - **Warehouse setup:** Flexible layout with zones, aisles, shelves, and bins. Multi-warehouse support. Customisable location structure with barcode support. - **Inbound receiving:** Supplier and purchase order management. Mobile receiving with barcode scanning. Guided putaway workflows. Partial deliveries and staged receiving. - **Outbound fulfilment:** Seamless connection to Starshipit shipping. Single, batch, and tote-based picking. Barcode-validated pick execution. Packing bench workflows with label generation. Returns processing back into inventory. - **Replenishment:** Demand-driven replenishment triggered by low stock or allocation pressure. Guided mobile execution. Replenishment planning and forecasting. - **Kitting and bundling:** Build and assemble kits within the warehouse. Scan-validated kitting workflows. Support for batch, serial, and expiry-aware kitting. - **Reporting and insights:** Operational dashboard with warehouse health and alerts. Fulfilment and inbound performance reporting. Staff productivity tracking. Global search across orders, inventory, and warehouse activity. ### Built with real customers, shaped by real warehouses Starshipit WMS was adopted by a sample group of Starshipit customers since late last year, and the results are clear. These retailers have reported faster fulfilment, fewer errors, and significantly less operational overhead from day one. Warehouse teams that previously relied on disconnected systems and manual processes now have a single view of their inventory, structured workflows guiding every pick and pack, and shipping connected directly to the same platform. For operations that migrated from established WMS providers, the feedback has been consistent: easier to navigate, faster to learn, and more intuitive for the people actually using it on the floor. The product you’re seeing today reflects real feedback from real warehouse teams, from growing direct-to-consumer brands through to enterprise operations and third-party logistics providers. Starshipit’s product team ship new features in weeks, not quarters. The roadmap is driven by what retailers actually need in the warehouse, not by a team working in isolation, and that pace of development has been one of the things early customers have noticed most. _"Starshipit WMS is an absolute game-changer that streamlines inventory, fulfilment, and shipping with incredible ease and reliability. Its intuitive interface and powerful automation save time, reduce errors, and make scaling operations feel effortless."_ **— Jesse M, Willow Workspaces & Fulfillment** ### Who is Starshipit WMS built for? Starshipit WMS is built for businesses at the point where basic inventory tools stop being enough. Not a specific size or sector, but a specific moment. Here’s who we built this for: - **Growing eCommerce brands** where order volumes are outpacing manual processes, mispicks are increasing, and the team is spending more time fixing mistakes than fulfilling orders. - **Medium to enterprise retailers** running a separate WMS alongside Starshipit, looking to consolidate their stack, reduce integration overhead, and get a single source of truth across warehouse and shipping. - **3PLs** that need to manage multiple client inventories, workflows, and carrier setups from a single platform, with clear separation between clients and the reporting depth to back it up. - **Any business preparing for scale** whether that’s a warehouse move, a peak period, a new client, or a team that’s outgrown the processes holding them together. ### Get started with Starshipit WMS today Starshipit WMS is available to all customers now. **Already on Starshipit?** Simply [log in](https://app.starshipit.com/Account/MemberLogin.aspx?ReturnUrl=~/callbacks/blazor.aspx?ReturnUrl=https%253A%252F%252Fapp2.starshipit.com%252Fwarehouse-management) and start a free 7-day trial directly from your account. **New to Starshipit?** Activate WMS as part of your [30-day free Starshipit trial](https://app.starshipit.com/Dashboard/SignUp.aspx) and manage your shipping and warehouse operations in one platform. **Keen to talk it through first?** [Reach out to our team](https://starshipit.com/talk-to-our-experts.md) to discuss the best setup for your business. We’ll help you work out whether WMS is the right next step for your operation right now, and what getting started actually looks like for your specific needs. ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-x-coast-2 # How Coast maintain first-class customer service for their luxury brand Learn how luxury outdoor beanbag brand Coast used shipping automation to maintain first-class customer service while scaling their business nation-wide. Canonical URL: https://starshipit.com/blog-content/starshipit-x-coast-2 **Summary:**_ Coast’s story shows how shipping automation can reduce manual fulfilment work while protecting the customer experience. Review the challenge, Starshipit setup and results to see which workflow changes could save time, reduce errors or support growth in a similar operation._ **[Coast](https://www.coastnewzealand.com/)****: bringing fulfilment technology into the 21st century** As sales technology becomes increasingly automated, businesses become more responsive, adaptable, competitive, and faster to market. But if you’re still licking stamps and handwriting addresses onto courier bags, you could be undoing all the good things automation is doing for your business. That’s exactly why Coast turned to [Starshipit](https://starshipit.com/home.md) for help. ### Meet Coast Founded in 2003, the luxury outdoor beanbag, canvas luggage and textile retailer quickly realised they needed help with the final part of the selling process. Everything else they did was capable of automation. When it came to fulfilment, though, shipping processes slowed right down and became very manual and error ridden. Founder Alex Webster’s biggest frustration was that he was forced to use “19th-century technology” to solve fulfilment problems, despite living in an age where technology was enhancing every other part of his business. > “When you first start out, you’re so grateful for the orders you get that you’d be happy to deliver them yourself,” Alex says. “The moment they start to pile up you realise that manual processes are far too inefficient and there must be a better way.” ### Starshipit x Coast The ability to integrate Starshipit with other eCommerce platforms was what won Alex over in the first place. Starshipit integrates with more than 25 eCommerce platforms including Shopify, Adobe Commerce, BigCommerce, and Amazon, which means each platform can talk to each other, reducing time, hassle and hands-on work required. Order fulfilment automation helps Coast to eliminate shipping errors with documentation and addressing, and full transparency on the status of orders helps the team solve problems almost before they happen. Customers can track their orders from the moment they placed them which cuts down on customer service calls and makes the customer feel better about the online experience. In turn, this saves Coast a lot of time and money. **“Starshipit has delivered enormous productivity gains while virtually eliminating errors,” says Alex. “Moreover, it allows us to deliver a first-class customer experience, which is essential when selling high-value goods.”** ### Automate your shipping and fulfilment processes Ready to give [Starshipit](https://starshipit.com/home.md) a go yourself? Sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) today. ## Ready to start automating? ## https://starshipit.com/blog-content/starshipit-x-flora-fauna # Flora & Fauna tame eCommerce fulfilment with Starshipit Flora & Fauna is an award-winning Australian-based online retailer. Find out how Starshipit's shipping automation transformed their manual fulfilment process. Canonical URL: https://starshipit.com/blog-content/starshipit-x-flora-fauna **Summary:**_ Flora & Fauna’s story shows how shipping automation can reduce manual fulfilment work while protecting the customer experience. Review the challenge, Starshipit setup and results to see which workflow changes could save time, reduce errors or support growth in a similar operation._ **[Flora & Fauna](https://www.floraandfauna.com.au/)****: helping their customers make better choices every day.** Eco, ethical business is on the up and up, as savvy consumers demand more information about what they’re buying and where it comes from. One market that continues to grow in this space is health and beauty. ### Meet Flora & Fauna **[Flora & Fauna](https://www.floraandfauna.com.au)**** is an award-winning Australian-based online retailer with a sharp focus on the environment. **Headed by Julie Mathers, Flora & Fauna sells everything from beauty and homewares to lifestyle and fashion, and prides themselves on helping their customers make better choices every day. The 100% vegan, ethical and cruelty-free company started as a concept in July 2014 and launched their online store shortly after. On day one, they had 30 brands and around 500 products on the books. Fast-forward six years and the website now stocks over 240 brands and 5500 products. For their first two years of business, Flora & Fauna was a two-man game. During the day, Julie and her husband ran the show out of a small warehouse. After the dinner, they’d pack orders over a glass of wine and then drop everything off at the post office the following morning. It quickly became apparent, though, that if they wanted to continue to grow – and not work 24/7 – they needed to implement better fulfilment and shipping systems. ### Starshipit x Flora & Fauna That’s where Starshipit’s automated eCommerce fulfilment app comes in. Pre-Starshipit, Flora & Fauna’s fulfilment process was very slow and manual. Julie chose [Starshipit](https://starshipit.com/home.md) because she needed something quick, reliable and easy to use, and it integrated with her shipping providers. **Thanks to the power of automation, Flora & Fauna’s 40+ strong team now pushes out thousands of orders a week at just a few clicks of a button.** Julie found that Starshipit was easy to train everyone up on the system and have the whole team using it. As a result, Flora & Fauna can process orders in seconds, not minutes, saving the team more than $80k annually and improving order and delivery accuracy. The app’s intuition saves plenty of time and hassle too. If customers enter their shipping details incorrectly, Starshipit picks up the error and auto-corrects it, saving time, minimising delivery errors, and reducing subsequent customer enquiries and complaints. Starshipit lets businesses create branded tracking pages and shipping notifications too, so customers can check in on their orders independently. ### Automate your shipping and fulfilment processes Keen to save time, money and hassle in your own fulfilment processes? Try [Starshipit](https://starshipit.com/home.md) out for yourself; [sign up for a free 30-day trial today](https://starshipit.com/free-trial.md). ## Ready to start automating? ## https://starshipit.com/blog-content/starshipits-end-of-year-product-update-2021 # Starshipit’s End of Year Product Update 2021 This year brought new and improved integrations, features, and updates designed to streamline your shipping and fulfilment processes. Canonical URL: https://starshipit.com/blog-content/starshipits-end-of-year-product-update-2021 **Summary:**_ This Starshipit update highlights Integrations, New Features and App Updates for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy this month._ This year, we wanted Starshipit retailers to be more empowered than ever, because empowering retailers is what we stand for. In order to accomplish this, we wanted to offer you new and improved integrations, features, and updates that would streamline your shipping and fulfillment processes. #### Read on to see what’s new in 2021…. ### Integrations 🤝 Starshipit continually builds relationships with leading eCommerce partners to integrate your fulfilment and shipping operations seamlessly with the tools and technologies you use every day. This year, Starshipit built integrations with a number of worldwide businesses, allowing us to empower organisations all around the world. By integrating your account with any of the eCommerce platforms or couriers below, you can easily manage online orders, couriers, labels, address validation, packing slips, shipping notifications, and more, all from one platform. - [Squarespace](https://starshipit.canny.io/changelog?labels=squarespace) is an easy-to-use, website platform that enables you to build a powerful online store with customisable templates and features specifically designed for online sellers. - [Wix](https://starshipit.canny.io/changelog/wix) is a leading global software platform that enables small businesses to operate online. - [Rocketspark](https://www.rocketspark.com/blog/post/345/new-posttwo-new-integrations-to-streamline-your-shippingstarshipit-eship/) is everything you need to create a store and sell online. With eye-catching online store designs, ecommerce software, and more creating an eCommerce website has never been easier. - [eStar](https://www.estaronline.com/blog/post/18457/estar-and-starshipit-a-partnership-that-delivers.html) is an enterprise-level total commerce solutions partner that works directly with brands and businesses to deliver ongoing growth. - [Catch.com.au](http://catch.com.au/) is a popular eCommerce marketplace based in Australia that houses brands and products from many sectors. - [Sherpa](https://starshipit.canny.io/changelog/sherpa) is changing the way retailers do delivery. Sherpa offers on-demand, 2-hour, 4-hour and same-day delivery within Australian cities (coming soon to New Zealand). - [NZ Couriers](https://starshipit.canny.io/changelog/nz-couriers), [Post Haste](https://starshipit.canny.io/changelog/post-haste) and [Castle Parcels](https://starshipit.canny.io/changelog/castle-parcels) are all part of Freightways Group and specialists in overnight domestic delivery across New Zealand including Saturday delivery. - [Hunter Express](https://starshipit.canny.io/changelog/hunter-express-new-api) provide a comprehensive network of products and services to a wide variety of industries Australia wide. There is practically no place they cannot deliver. - [Learn more](https://starshipit.com/integrations.md) ### New Features 🎉 Every year, we add key new features to empower retailers to achieve great things. We’re constantly searching for ways to optimise our app and we start with the f[eedback from our customers](https://starshipit.canny.io/changelog). In 2021, Starshipit added these new features: - Automatically [create a package(s) by importing its item weight & dimension](https://starshipit.canny.io/changelog/create-packages-using-integration-item-weight-dimension) from your store. - Use rules to automatically set the [HS code & country of manufacture](https://starshipit.canny.io/changelog/set-hs-code-country-of-manufacturer-via-the-rules). - Rules to set Commercial invoice declaration as part of the free trade agreement between the United Kingdom and Europe. - Adding [Import One-Stop Shop (IOSS)](https://starshipit.canny.io/changelog/import-one-stop-shop-ioss) numbers in the tax settings. This is to support the VAT22 legislation when sending orders to customers in Europe. - Supporting the ability to [upload additional documents](https://support.starshipit.com/hc/en-us/articles/4407149410703) with DHL Express for example prescriptions, fabric certificates, material data sheets etc. - Two-Factor Authentication (2FA) support has been added to provide an additional layer of security when logging into your account. - Plain labels have been updated to display item SKUs, and support improved formatting for both sender and receiver addresses on the 100x150mm label. - Customers using a CSV file to import orders can now automatically import orders via the print app, [select “file monitor” as an option](https://starshipit.canny.io/changelog/print-app-file-monitor). When enabled, this feature is set to watch for the new order file additions in the folder/directory and do an auto-order import. - Reports can now be downloaded using XLSX files. When generating a report you can now either download it as a CSV or an XLSX file. You may wish to download a report as an XLSX file if you find the CSV files have broken formatting for long numbers. The XLSX file format gets around this issue. ### App Updates 🛠 This year, the app has received several updates to ensure that you get the most out of Starshipit. - WooComerce: Many in-app capabilities have been updated, including the ability to import signature required and authority to leave, as well as a new writeback method. - NZ Post Domestic: Now supports the Same Day Evening Delivery services. - Cin7: Customers now have the ability to import [product dimensions, tax & orders](https://starshipit.canny.io/changelog/cin7-added-support-for-product-dimensions-tax-import-order-based-on-order-status) based on status. - TNT and CouriersPlease: Booking pickups are now supported. - Peoplevox: Customers now have additional support to [manage multiple packages](https://starshipit.canny.io/changelog/peoplevox-multi-package-support), [import tax, shipping cost and discounts](https://starshipit.canny.io/changelog/peoplevox-added-support-for-tax-shipping-cost-and-discount) and [import HS codes and country of manufacture](https://starshipit.canny.io/changelog/peoplevox-hs-code-and-import-country-of-manufacture). - Border Express: Authority to leave is now supported. - MyPost Business: Customers now have additional support to manage Extra Cover costs for both International and Domestic parcel sending for the first $100. - Zapier: Customers now have the ability to automatically print packing slips and print shipping labels for any given order. - Magento2: Starshipit now supports Magento2 stores that use [Two-factor authentication](https://starshipit.canny.io/changelog/magento2-two-factor-authentication-support). This is enabled by default for Adobe Commerce 2.4+ stores, if you are on 2.4 or below you can also turn on two-factor authentication. - UPS: We now support the UPS SurePost® services, these are USA domestic services. - CouriersPlease: The weights for the CouriersPlease weight validation feature have been updated, enabling this option will display products that are valid for the weight of an order’s package(s). - DPD UK and DPD Local UK: We have added support for receiver VAT and receiver EORI numbers for these two couriers. If you have any questions on how to implement any of the new features or would like some general help with your account, [contact us](https://starshipit.com/contact-us.md) and one of your friendly sales experts will be in touch. In 2022, Starshipit will have some exciting new features available. Subscribe to our newsletter to stay informed or [follow our feedback page to keep up to date](https://starshipit.canny.io/changelog). 🎉 ## Ready to start automating? ## https://starshipit.com/blog-content/starshipits-october-2021-product-update # Starshipit's October 2021 product update The team at Starshipit have been working hard to bring you new and improved integrations and features – all to streamline your shipping process. Canonical URL: https://starshipit.com/blog-content/starshipits-october-2021-product-update **Summary:**_ This Starshipit update highlights Integrations, New features and App Updates for teams using the platform. Review the changes to see which settings, carrier updates or workflow improvements can help your account reduce manual work and improve dispatch accuracy this month._ Behind the scenes, the team at Starshipit have been working hard to bring you new and improved integrations, features and updates, that help streamline your shipping and fulfilment process. **Read on to see what’s new!** ### Integrations **Starshipit is constantly building new relationships with leading eCommerce partners in order to seamlessly integrate your fulfilment and shipping operations with all of your favourite tools and technologies.** If you use one of the eCommerce platforms or couriers listed below, you can now directly integrate your account with Starshipit and manage your online orders, couriers, labels, address validation, packing slips, shipping notification, and more, all from one platform. - [Catch.com.au](https://www.catch.com.au/) is a popular eCommerce marketplace based in Australia that houses brands and products from many sectors. They gained popularity on the basis of a core idea. Every day, add a new offer to the site. - [Squarespace](https://starshipit.com/squarespace.md) is an easy-to-use, website platform that enables you to build a powerful online store with customisable templates and features specifically designed for online sellers. - [Sherpa](https://starshipit.com/sherpa.md) is changing the way retailers do delivery, increasing conversion and building brand loyalty by giving customers the delivery service they desire. Sherpa offers on-demand, 2-hour, 4-hour and same-day delivery within Australian cities (coming soon to New Zealand). - [NZ Couriers, Post Haste and Castle Parcels](https://starshipit.com/new-zealand-couriers.md) are all part of Freightways Group and specialists in overnight domestic delivery across New Zealand including Saturday delivery. - [Hunter Express](https://starshipit.com/hunter-express.md) provide a comprehensive network of products and services to a wide variety of industries Australia wide. There is practically no place they cannot deliver. - [Wix](https://starshipit.com/wix-shipping-app.md) is a leading global software platform that enables small businesses to operate online. Learn more about our recent integrations: - [Read more](https://starshipit.canny.io/changelog?_ga=2.57671530.135640672.1655663649-1538484001.1646615388) ### New features Empowering retailers to do great things is what drives us. We’re always looking for new features to optimise and improve our app. Starshipit’s new features include: - Supporting the ability to [upload additional documents](https://support.starshipit.com/hc/en-us/articles/4407149410703?_ga=2.201831377.135640672.1655663649-1538484001.1646615388) with DHL Express for example prescriptions, fabric certificates, material data sheets etc. - The shipping price is now displayed in the package sent report. - Automatically [create a package(s) by importing its item weight & dimension](https://starshipit.canny.io/changelog/create-packages-using-integration-item-weight-dimension?_ga=2.201831377.135640672.1655663649-1538484001.1646615388) from your store. - Adding “suburb” as a field in the Starshipit rules engine. - Use rules to automatically set the [HS code & country of manufacture](https://starshipit.canny.io/changelog/set-hs-code-country-of-manufacturer-via-the-rules?_ga=2.974833.135640672.1655663649-1538484001.1646615388). - Customers using a CSV file to import orders can now automatically import orders via the print app, [select “file monitor” as an option](https://starshipit.canny.io/changelog/print-app-file-monitor?_ga=2.974833.135640672.1655663649-1538484001.1646615388). When enabled, this feature is set to watch for the new order file additions in the folder/directory and do an auto-order import. - 3PL child accounts can now see the shipping rates in the order screen, you can add a margin in the settings and [display the rates](https://starshipit.canny.io/changelog/display-rates-on-3pl-child-accounts?_ga=2.974833.135640672.1655663649-1538484001.1646615388). - You can now add your [Import One-Stop Shop (IOSS)](https://starshipit.canny.io/changelog/import-one-stop-shop-ioss?_ga=2.33010558.135640672.1655663649-1538484001.1646615388) numbers in the tax settings. This is to support the VAT22 legislation when sending orders to customers in Europe. ### App Updates - [Australia Post My Post Business](https://support.starshipit.com/hc/en-us/articles/360003690095-Set-up-Australia-Post-MyPost-Business?_ga=2.267761614.135640672.1655663649-1538484001.1646615388) is now officially out of the beta phase and the following services are now fully supported: [MyPost Business Courier](https://starshipit.canny.io/changelog/mypost-business-courier?_ga=2.267761614.135640672.1655663649-1538484001.1646615388) with the ability to charge to your credit card, or [your Charge Account](https://starshipit.canny.io/changelog/mypost-charge-account-support?_ga=2.267761614.135640672.1655663649-1538484001.1646615388), you can also book a pick up from within Starshipit. - Seko: We now support passing in [HS Codes](https://starshipit.canny.io/changelog/seko-added-support-for-hs-codes?_ga=2.259316938.135640672.1655663649-1538484001.1646615388) in our API calls to Seko. - [NZPost Domestic same day evening delivery:](https://starshipit.canny.io/changelog/same-day-evening-delivery-courierpost?_ga=2.259316938.135640672.1655663649-1538484001.1646615388) We have added support for the Same Day Evening Delivery service. Deliveries can be booked in for the current date as long as labels are printed before 3 pm. - Peoplevox: Customers now have additional support to [manage multiple packages](https://starshipit.canny.io/changelog/peoplevox-multi-package-support?_ga=2.32896894.135640672.1655663649-1538484001.1646615388), [import tax, shipping cost and discounts](https://starshipit.canny.io/changelog/peoplevox-added-support-for-tax-shipping-cost-and-discount?_ga=2.32896894.135640672.1655663649-1538484001.1646615388) and [import HS codes and country of manufacture](https://starshipit.canny.io/changelog/peoplevox-hs-code-and-import-country-of-manufacture?_ga=2.32896894.135640672.1655663649-1538484001.1646615388). - WooCommerce: Can now import [HS codes and country of manufacture](https://starshipit.canny.io/changelog/woocommerce-added-support-for-hs-code-and-country-of-manufacture?_ga=2.33332222.135640672.1655663649-1538484001.1646615388) - Cin7: Customers now have the ability to import [product dimensions, tax & orders](https://starshipit.canny.io/changelog/cin7-added-support-for-product-dimensions-tax-import-order-based-on-order-status?_ga=2.33332222.135640672.1655663649-1538484001.1646615388) based on status. - Magento2: Starshipit now supports Magento2 stores that use [Two-factor authentication](https://starshipit.canny.io/changelog/magento2-two-factor-authentication-support?_ga=2.25010170.135640672.1655663649-1538484001.1646615388). This is enabled by default for Adobe Commerce 2.4+ stores, if you are on 2.4 or below you can also turn on two-factor authentication. - UPS: We now support the UPS SurePost® services, these are USA domestic services. If you have any questions on how to implement any of the new features or would like some general help with your account reach us on Support@starshipit.com. At Starshipit we always appreciate getting your feedback on the app, you can drop in your ideas and suggestions to our feedback page. - [Give us feedback](https://starshipit.canny.io/feature-requests?_ga=2.25549949.135640672.1655663649-1538484001.1646615388) ## Ready to start automating? ## https://starshipit.com/blog-content/starshipits-self-service-channels-empower-online-retailers-to-keep-shipping # Starshipit’s self-service channels empower online retailers to keep shipping Customer service is one of the cornerstones of our business. Find out how we empower our customers and retailers to find answers and troubleshoot themselves. Canonical URL: https://starshipit.com/blog-content/starshipits-self-service-channels-empower-online-retailers-to-keep-shipping **Summary:**_ Starshipit’s self-service channels help retailers keep shipping by giving teams access to setup resources, support content, technical guidance and customer help when they need it. Use the available resources to solve common fulfilment questions faster and keep orders moving._ ### Online resources make it easy to help yourself There is a raft of content and formats available on the **Starshipit website** and on our **[YouTube channel](https://www.youtube.com/channel/UCJ5IAcyXC4K5bJLbtaBA0Aw)** to get you set up and keep you up-to-date with the latest platform news, and updates, including useful quick tips from our all-star team. ### Getting started with Starshipit support If you are new to online retail our thorough **step-by-step guides** are very easy to follow and will reassure you that Starshipit are focused on empowering you with the best content and information to be the best e-tailer. There is also a very handy **[set up Wizard](https://support.starshipit.com/hc/en-us/articles/204605505)** you can use, which will get you set up one step at a time. Included on the site is also the list of **[frequently asked questions](https://starshipit.com/faqs.md)**, which is useful to read through to make sure all the basics have been addressed and in place for you to kickstart your online success. ### Becoming the best e-tailer you can be As the application has many features and will vary in use depending on your business needs, we have invested in creating content to educate retailers on how best to make use of the platform. Our **[Knowledge Base](https://support.starshipit.com/hc/en-us)** has detailed, step-by-step guides for setting up different courier accounts, platform integrations, branded tracking & notifications and automation through ‘rules’. This will help empower you to navigate the platform and troubleshoot on your own. However, our support team are always available to help. We are also constantly uploading content to our website and **[YouTube channel](https://www.youtube.com/channel/UCJ5IAcyXC4K5bJLbtaBA0Aw)** to help you optimize your settings. Our Youtube channel primarily features tutorials, which are more detailed how-to guides and our quick tips, which are shorter snippets of advice delivered by our very knowledgeable team. The **[blog](https://starshipit.com/blog.md)**** **is also host to the latest in fulfilment and shipping news to keep you informed, and to help your online business grow from strength to strength. ### For those who are more technical If you are looking to integrate with our platform, there is a [simple guide for developers with all you need to know about integrating with our platform using our API](https://api-docs.starshipit.com/). The industry feedback we have received to date is that our technical documentation is incredibly detailed and very easy to understand, so you will be on your way to shipping with Starshipit in record time. ### Customer support to your rescue If you still have any queries or issues, our top-rated support team are always available to help solve your issue. You can just l[og a ticket](https://support.starshipit.com/hc/en-us/requests/new) or send in an [email](mailto:support@starshipit.com) and our support team will get back within 24 hours. ### Help yourself to a free 30-day trial **If you are ready to get started with Starshipit, we offer a free 30-day trial, so that you can see the business results for yourself!** The Starshipit application syncs and automates all communication in real time between your online store, the customer and the courier, from the checkout moment to final parcel delivery. Features includes bulk printing labels, free customizable branded tracking notifications for your customers, integrations with multiple couriers, and a thorough onboarding process and responsive Support team dedicated to your ongoing shipping success. There is also full transparency of all carrier rates to ensure you get the best deal. - [Free Trial](https://starshipit.com/free-trial.md) ## Ready to start automating? ## https://starshipit.com/blog-content/stocky-shutting-down # Stocky is shutting down: What Shopify merchants need to do next Stocky is shutting down in August 2026. Learn what it means for Shopify merchants and why Starshipit WMS is a reliable alternative for inventory and fulfilment. Canonical URL: https://starshipit.com/blog-content/stocky-shutting-down **Summary:**_ Stocky is shutting down in August 2026, so Shopify merchants need an inventory and fulfilment transition plan early. Choose an alternative that connects with Shopify, keeps stock and order data consistent and supports accurate pick, pack and dispatch workflows with less manual work._ If you're a Shopify merchant using Stocky to manage your inventory, you've probably already seen the news: **Stocky is being discontinued on 31 August 2026. ** Here’s what’s happening, what it means for your operations, and the alternatives Shopify merchants are moving to. ### What's happening with Stocky? Shopify has confirmed that the **Stocky app will be fully shut down on 31 August 2026**. It's already been removed from the Shopify App Store (as of 2 February 2026), meaning **no new merchants can install it**. Key features including inventory transfers and min/max forecasting were stripped out back in July 2025, so if you're still using it, you're already **working with a reduced version of the tool.** Shopify is consolidating inventory functionality into its native Admin, but for many merchants, **those built-in tools don't go far enough**. Particularly if you're managing multiple locations, running a warehouse, or need **more control **over your purchase order workflows. ### What happens when Stocky shuts down? When Stocky shuts down, the biggest impact is **losing the operational workflows** many Shopify merchants rely on daily. For merchants using Stocky as their purchase order and receiving system, **the shutdown means:** - No way to generate or track purchase orders inside Shopify - Manual receiving processes - Loss of demand forecasting and reorder suggestions - Reduced visibility across locations Shopify’s native tools can handle basic stock tracking, but **they don’t replace the operational workflows** many merchants built around Stocky. ### Stocky alternatives: what are your options? If you run a warehouse, dispatch from multiple locations, or want more automation in your fulfilment workflows, **you'll want a dedicated solution.** Merchants replacing Stocky generally move in** one of three directions:** 1. **Shopify’s native inventory tools:** Suitable for simple setups with one location and basic stock tracking. 1. **Inventory planning tools:** Platforms focused on forecasting and purchasing. 1. **Warehouse management systems:** Tools that manage inbound stock, inventory, picking, packing and dispatch. For merchants running their own warehouse, a WMS often replaces both inventory planning and fulfilment workflows in one system. **That's where ****[Starshipit WMS](https://starshipit.com/warehouse-management.md)**** comes in.** ### Starshipit WMS: a natural next step for Stocky merchants We've already had several Stocky merchants who have migrated across to [Starshipit WMS](https://starshipit.com/warehouse-management.md), and **the transition has been straightforward.** Stocky helped retailers manage inventory planning inside Shopify – Starshipit WMS goes further by **connecting inventory, warehouse operations, and shipping automation** in a single workflow. The WMS **costs a flat $299/month for all subscription tiers,** regardless of how much you grow. And, because it sits inside the same platform as your shipping automation and carrier accounts, it **removes the need to stitch together multiple tools** to run your warehouse. ### What Starshipit WMS includes: - **Purchase orders and inbound receiving** — create POs, track expected stock, and receive goods directly into your inventory - **Inventory tracking** — standard, batch, and serial tracking options to suit your product type - **Bundles **— build bundles using products from your Shopify catalogue and keep inventory accurate with component-level stock tracking - **Multi-warehouse and multi-location support** — manage separate inventories across locations from one account - **Pick, pack, and dispatch workflows** — warehouse staff can pick orders and trigger shipping labels automatically, without switching systems **This is where the biggest difference shows up**. Because Starshipit WMS sits alongside [Starshipit's shipping automation](https://starshipit.com/fulfilment-automation.md), the moment a pick is completed, your label fires. No jumping between systems, no manual steps. It's a genuinely connected workflow from inbound stock to order out the door. ### Simple, predictable platform pricing One of the hardest things about replacing a free tool like Stocky is that **most alternatives** charge based on order volume, number of users, or **lock features behind higher tiers**. As your business grows, so does your bill. Unlike many WMS platforms that scale pricing with order volume or users, **Starshipit WMS uses a flat monthly price.** [Starshipit WMS is $299/month flat](https://starshipit.com/pricing.md). That's it. Every feature, no gates, no scaling costs. Whether you're processing 500 orders a month or 5,000, you pay the same. For small and growing businesses that need predictable overheads, that's a meaningful difference. ### Don't wait until August The deadline might feel like it's a while away, but waiting until the last minute will cost your business. Migrating your suppliers, products, and purchase order history takes time, and running two systems in parallel while you test a new one is the safest way to transition without operational disruption. #### For Starshipit customers: Getting started with Starshipit WMS is straightforward. **Simply head to Settings > Integrations > Add a new integration** and select [Starshipit WMS](https://wms.starshipit.com). #### Not on Starshipit yet? If you're currently using Stocky and want to explore how Starshipit WMS works, [click here to sign up for Starshipit WMS](https://starshipit.com/warehouse-management.md) and a dedicated expert will help you set up your warehouse. We’ll help you map your existing workflow and plan a smooth migration. For a full overview of Starshipit WMS features, visit the [WMS user guide](https://support.starshipit.com/categories/starshipit-wms). **_Have questions about migrating from Stocky?_**_ Reach out to our support team, we're happy to walk through your current setup and make sure nothing falls through the cracks._ ## Ready to start automating? ## https://starshipit.com/blog-content/tech-101-series-apis-explained # What are APIs and why are they important? Want to learn about the Starshipit API? This powerful tool can help you integrate your unique tech stack with Starshipit's robust feature-set. Canonical URL: https://starshipit.com/blog-content/tech-101-series-apis-explained **Summary:**_ APIs are software connections that let different systems share data and trigger actions without manual copying. For eCommerce teams, APIs matter because they can move orders, labels, tracking events and customer updates between platforms quickly and consistently at higher volume._ The hardest part about running an online store is getting orders out the doors and into the hands of customers. [Fulfilment automation](https://starshipit.com/blog-content/2020/01/30/too-many-wheres-my-parcel-queries-automated-shipping-could-be-the-answer.md) is a piece of software that streamlines dispatch by integrating with your sales channels and courier providers. Simply, this software manages many of those manual and mundane parts of the fulfilment process for you, so you can invest your human resources into other parts of the business. **But how does an integration actually work? The magic all comes down to an API.** ### AP…what? **An API, or Application Programming Interface, is a software intermediary that allows two applications to talk to each other. **Without an API, two or more systems can’t share information so you can’t integrate them with each other. In other words, an API is the middleman that sends your request to the provider that you’re requesting it from, then delivers the response back to you. APIs are everywhere, and you’re likely to be using them now, like sharing a blog on social media, logging into internet banking, or booking accommodation online. ### APIs in real life For example, many small and medium businesses use [Xero](https://www.xero.com/) to manage their accounting. Xero can connect with your business bank accounts via an API to automatically import transactions into Xero. This automation means that users don’t have to manually enter their income or expenses which saves them loads of time and helps to avoid making errors. When it comes to filing end of year taxes, Xero also integrates with the tax department via an API so returns can be filed instantly which means users don’t have to use multiple platforms at the same time. ### APIs & fulfilment **If you want to streamline your fulfilment processes, integration is key. **This is when two platforms, like the sales channel platform you use (e.g. Shopify or Adobe Commerce) and fulfilment automation software like Starshipit (http://www.starshipit.com/), are linked together so any changes made in one are replicated in the other. For an integration to work, you need an API. For example, the API integration between Shopify and Starshipit tells Starshipit when an order has been made via your Shopify store. If you use live rates at checkout, Shopify will request rates from Starshipit, Starshipit will request them from the courier, e.g. Australia Post, then send them back to Shopify – all using APIs and all within just a couple of seconds. Once the order has been assigned, Australia Post sends a message back to Starshipit via their API with the relevant tracking information, which Starshipit sends to Shopify along their API. When an order has been dispatched this information is sent back to Starshipit and Shopify too, triggering responses like Starshipit’s automated notifications and Shopify’s automated emails. ### Starshipit & APIs **Starshipit integrates with dozens of online channels** like eCommerce platforms, inventory management software, warehouse management software, and accounting platforms, plus the world’s leading domestic and international couriers. For every one of these integrations, there is an API integration that enables Starshipit’s software to talk to each platform and courier. For channels that we don’t integrate with, [Starshipit also has an API](https://developers.starshipit.com/) that businesses themselves can access to build their own integration. This isn’t a plug-and-play option like our integrations; it requires development work at your end. ### Starshipit makes shipping easy For an integration that works seamlessly with the platforms your already use, Starshipit is the ideal fulfilment automation provider. Try it for yourself [free for 30 days by signing up for a trial](https://starshipit.com/free-trial.md). ## Ready to start automating? ## https://starshipit.com/blog-content/the-best-ecommerce-store-integrations # The best eCommerce store integrations In this article we'll break down some of the best eCommerce integrations for your store and explore how they can skyrocket your online sales. Canonical URL: https://starshipit.com/blog-content/the-best-ecommerce-store-integrations **Summary:**_ The best eCommerce store integrations connect platforms, accounting, inventory, shipping and fulfilment tools so teams stop copying order data between systems. Compare options such as Xero, Starshipit, Cin7 and Abel against the workflow gaps slowing your store down each day._ If you’re selling online, chances are your eCommerce platform is key to the success of your business. It’s your digital shop window, and the tool that handles everything from payment processing to store management. These platforms are set to become even more critical for retailers. Across the globe, eCommerce is surging. One study found that in 2019 alone, around 1.92 billion people purchased goods or services online. In the years since, these numbers have only continued to climb. With eCommerce platforms so key to business success, they need to be supported with the right integrations. This means links to the other software used by your business – like bespoke shipping apps. Doing so will help to remove potential bottlenecks, automate common tasks and make your operations much more efficient. In this article, we’ll break down some of the best integrations for your eCommerce store and explore how they can take your online sales to the next level. ### Understanding Shopify integrations There can’t be a discussion of eCommerce store integrations without talking about Shopify integrations. In the US alone, Shopify has the largest market share of any eCommerce platform, with nearly 32% of online businesses using the platform to power their online storefronts. Given just how big Shopify is, it’ll be no surprise that the platform also has a staggering number of integrations available. Users can integrate existing enterprise resource planning (ERP) systems, customer relationship management (CRM) tools and numerous other apps – including some of the best shipping apps available. But what about other eCommerce platforms? Glad you asked. WooCommerce (which closely follows Shopify in usage), also has many integrations available. ### Shipping apps: One type of integration you may want to consider With so many possible integrations available, where do you start? Beyond the various CRM, warehouse management and analytics platforms available that you can link into your eCommerce platform, there’s one type of app that you need to consider. By adopting a [powerful shipping platform](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) – and integrating it with your eCommerce platform – you can introduce efficiencies from the moment a customer purchases a product through to when it arrives on their doorstep. Consider the many ways in which an eCommerce platform simplifies your online retail operations: They reduce admin and labour costs, improve customer service, allow for easy selling via mobile channels and enable targeted content delivery. A bespoke shipping app works in much the same way. These apps integrate and automate shipping, streamlining every step of the fulfillment process. In turn, you’ll see reduced handling time, minimise human error and generally improve the customer experience. Here are some of the most common shipping challenges – and how a shipping app can solve them. ### Logging into multiple eCommerce and courier platforms If you’re selling online, chances are you’ll need to switch between different eCommerce platforms to fetch order details. You’ll also need to switch between multiple courier systems to manage orders. Shipping apps give retailers one platform where they can manage all orders and select the best courier. - **Invalid addresses 📍– **The time-consuming challenge of invalid addresses can result in expensive non-deliveries and bad customer experiences. The best shipping apps for Shopify contain features that correct invalid addresses automatically, so customers always get their orders, even if they enter incorrect details. - **Managing returns 📦 – **This is a costly and time-consuming part of online shipping. Typically, businesses need to devote time to [managing the returns process](https://starshipit.com/branded-returns.md). Shipping apps let retailers set up dedicated returns portals, relieving staff of a significant amount of administration. - **International shipping ✈️ –** It can be puzzling to work out how to exactly go about [shipping to other countries](https://starshipit.com/international-shipping.md). Bespoke shipping apps take the stress out of international shipping by automating a lot of repeatable administration. These apps can also automate customs documentation and other types of paperwork. - **Customer choice of courier 🚚 –** Customers expect to be able to choose couriers based on their time and price preference. Starshipit lets retailers offer different options at checkout, including same day, express or international, so your customers can choose the delivery option that suits them best. ### 5 eCommerce store integrations you should consider Hopefully we’ve given you an idea of just how useful integrations can be for an eCommerce platform – and the value of using a powerful shipping app. Now, let’s look at 5 specific eCommerce store integrations in detail. We’ll explore what each of these solutions offers individually below, but you’ll see just how powerful they are when used together. ### Xero An all-in-one accounting platform, Xero is primarily designed for small to medium-sized businesses and integrates with well over 1,000 different apps. This makes it an ideal choice for businesses looking for a flexible solution that can easily grow with them. It’s also easy software to learn, with excellent support documentation and training content. It's fair to say that Xero is a great tool for eCommerce businesses looking to better manage the financial side of their operations. ### Starshipit We’ve already touched on Starshipit in this article. Remember those shipping challenges we explored earlier? Starshipit was designed to solve them. This bespoke shipping app integrates with major couriers as well as other eCommerce tools (like the others on this list), making switching things up extremely easy. Overall, Starshipit streamlines the shipping process, reducing handling time and improving the end-customer experience. ### Cin7 A cloud-based inventory management system, Cin7 connects products, stock locations, sales channels, warehouses, orders and more into a single automated solution. You can start to see the compounding effects of using solutions like Starshipit, Cin7 and Xero together. Having a single view of these complex areas of your business is game changing. ### Abel Abel is an enterprise resource planning (ERP) tool capable of managing multiple areas of a business. It’s all about visibility and simplifying complex oversight into a single view. Abel can manage everything from supply chain operations to reporting, manufacturing and human resource activities. ### Starshipit WMS [Starshipit WMS](https://starshipit.com/warehouse-management.md) helps growing retailers manage warehouse operations, inventory and shipping from one connected platform. Instead of switching between spreadsheets, stock tools and shipping screens, teams can keep stock visible, pick and pack orders accurately and move orders through fulfilment faster. It is built for warehouse management system needs, giving teams clearer inventory control, fewer manual steps and a smoother path from order received to dispatch. ### Wrap up When it comes to setting up your eCommerce tech stack, keep interoperability in mind. Try and pick solutions that can easily integrate with each other, as what works for your business now might not necessarily work in five years' time. We’ve talked a lot about the importance of using the best shipping apps too. If you’re interested in trying Starshipit free for 30 days, reach out to our friendly support team and they’ll be happy to talk through options with you. ## Ready to start automating? ## https://starshipit.com/blog-content/the-best-printer-for-printing-shipping-labels # The best printer for printing shipping labels (2026) Choose the right shipping label printer for ecommerce orders, from A6 thermal labels to high-volume fulfilment workflows and automated label printing. Canonical URL: https://starshipit.com/blog-content/the-best-printer-for-printing-shipping-labels **Summary:**_ The best shipping label printer depends on order volume, label size, carrier requirements, print speed, setup cost and how labels fit into your fulfilment workflow. For most growing eCommerce teams, the bigger win is pairing the right printer with automated label generation and bulk printing._ **One of the most frequent questions we get asked is "what printer should I use?"** If you are new to printing [shipping labels](https://starshipit.com/shipping-labels.md) or thinking of upgrading your shipping label printer, it pays to have an overview of the factors you need to consider before making your final decision. With so many different brands and printers on the market, we’ve put together a few considerations to help you choose the printer that best suits your label printing needs. **Quick answer:** low-volume stores can usually start with an office printer, but growing retailers should consider a dedicated thermal label printer that supports common courier label sizes and can handle daily order volume without constant reprints. ### Shipping label printer comparison ## Print labels faster with fewer manual steps ### Choose the right label printer for your needs To start with, it’s important to understand the volumes of label printing you’ll be managing and anticipate your future label printing needs. - **Low volumes:** If you are only printing a few labels and packing slips a day, you should be able to use a standard home or office printer, which is usually an inkjet or laser printer 🖨️. - **Steady to higher volumes:** If your online store is generating a steady flow of orders you will want to look at a dedicated printer you can rely on with little to no downtime ⏱️. ### Top tip: Consider automating your label printing [**Shipping automation**](https://starshipit.com/fulfilment-automation.md)** platforms (like Starshipit) let you automate the process of generating and printing shipping labels. **Starshipit also comes with other useful features like out-of-the-box integrations with top couriers (including DHL, Australia Post and FedEx) and tools customise [shipping notifications](https://starshipit.com/shipping-notifications.md), automate returns and more. - [Try for free](https://app.starshipit.com/Dashboard/Wizard.aspx) ### Printing the correct label size for each courier **Once you have an idea of your volumes, the next step is finding out the different label sizes that are required by your chosen courier. **Most couriers only support printing labels in a 100x150mm (A6) size, for example [Australia Post](https://starshipit.com/australia-post.md), [Aramex](https://starshipit.com/aramex-shipping.md) and [CouriersPlease](https://starshipit.com/couriers-please-shipping.md). Often it is dependent on the courier that you are using. For example, [NZ Post](https://starshipit.com/new-zealand-post.md) or [eShip](https://www.nzpost.co.nz/business/sending-within-nz/parcels/shipping-solutions-for-online-sellers/eship?_ga=2.256766923.135640672.1655663649-1538484001.1646615388) require an A4, A5 printer or label printer with 100mm or larger aperture. [eParcel](https://starshipit.com/australia-post.md) can print labels to A4 sheets (these are usually provided by Australia Post with pre-printed logos). The downside to this is if you only have to print a few labels then you are wasting half of the page. eParcel can print to many different types of printers, including laser, inkjet and thermal. [DHL](https://starshipit.com/dhl-ecommerce.md): All of the printers mentioned for the other carriers are suitable for DHL labels. As with the other carriers, there are many different printer makers and models that will fit the bill. [Check label sizes for a range of couriers across Australia.](https://support.starshipit.com/hc/en-us/articles/360001921655-Shipping-Label-Printers-and-Label-Sizes?_ga=2.29808895.135640672.1655663649-1538484001.1646615388) ### What kind of printer do you need to print shipping labels? There is no right or wrong printer as it depends on your shipping volumes. Let’s take a look at the 3 categories of printers and you can evaluate which kind of printer best suits your business needs. ### Best thermal printer for shipping labels There are 2 different types of thermal label printers.** Let’s take a look at what thermal printer best suits an online retailer who wants a dependable product that will not hold up orders.** ### The top thermal printers used by online retailers (like you) At Starshipit, we have seen the following thermal printers being used by online retailers to print shipping labels. They are all easily available at your everyday office stationery and tech stores. ### Print directly from your desktop or laptop If you are shipping large volumes, consider downloading the printer application when using a shipping solution like Starshipit. - [Read our guide](https://support.starshipit.com/hc/en-us/articles/360000693156-Set-up-Print-Application?_ga=2.260430029.135640672.1655663649-1538484001.1646615388) ### High-speed printing for high volume eCommerce If you are printing high volumes of shipping labels and you would like the option of printing at high speeds, consider a shipping solution that can manage high-speed shipping label printing. With Starshipit, merchants print shipping labels 25 x faster than the industry standard. Here is a handy [Youtube video tutorial](https://www.youtube.com/watch?v=AlFxnaUhcYc) to learn more about installing the Starshipit print application. ### What happens if you want to handwrite a shipping label? You can write your own address, but it has to be legible and remember that you obviously still need the barcode label. Integrating with a shipping solution like Starshipit allows you to print your own labels with barcodes. [Learn more about how you can set up a plain label courier](https://support.starshipit.com/hc/en-us/articles/204697995-How-to-set-up-a-Plain-Label-courier?_ga=2.21487611.135640672.1655663649-1538484001.1646615388). For more information on label printing or Starshipit, please [contact our support team](https://starshipit.com/contact-us.md). ### Looking for simple shipping automation? If you are considering automating your [fulfilment process](https://starshipit.com/order-fulfillment-software.md), Starshipit’s cloud solution enables you to manage all your couriers and fulfilment tasks in one place by integrating with a wide range of couriers and eCommerce and business management platforms. You will be able to display your negotiated [rates at checkout](https://starshipit.com/ecommerce-shipping-rates.md), print labels, at high-speed if need be, and the best part is we have [FREE onboarding and support](https://starshipit.com/contact-us.md) to make sure you are shipping happy from day one. ## Connect your printer, carriers and orders in Starshipit ## https://starshipit.com/blog-content/the-secret-life-of-integrations-what-they-are-why-theyre-useful # Tech 101 Series: What are integrations & why are they useful? Read this article to learn what eCommerce integrations are, why they are useful and how they can benefit your eCommerce store in the long run. Canonical URL: https://starshipit.com/blog-content/the-secret-life-of-integrations-what-they-are-why-theyre-useful **Summary:**_ An integration connects two systems so data can move between them without manual re-entry. In eCommerce, the most useful integrations link stores, inventory tools, couriers and shipping software so orders can be processed, tracked and updated from one workflow reliably._ ##### The word ‘integrations’ is thrown around the eCommerce world a lot. But what is an integration, how does it work, and why is it useful? ### What is an integration? **Put simply (and in relation to eCommerce and other online platforms or SaaS providers), an integration joins two or more software platforms together so in essence they can ‘talk’ to each other.** As one platform changes or is updated, the other updates accordingly. When two or more platforms are integrated with each other, they effectively run as one, so a company doesn’t have to operate multiple systems (and in some cases, multiple computers) at the same time. The beauty of smart integrations is how much time a retailer can save and how much human error they can prevent. If a retailer is dealing with high volumes but relying on manual processes to juggle everything, at some point they’re going to drop the ball. However, if their systems are integrated with each other, updates will automatically happen across all platforms, automation will manage those manual tasks for them, and they’ll essentially only need to run one program instead of multiples. ### eCommerce integrations start with an eCommerce platform Over the last few years, eCommerce has seen exponential growth. This is partly due to how easy it is to create a website these days. **A DIY eCommerce platform empowers businesses to create a slick website that includes all the bells and whistles, without requiring a huge financial investment upfront.** Most platforms include basic website development features like hosting (where your website ‘lives’ on the internet) and customisable themes that make your website stand out from the rest. [BigCommerce](http://www.bigcommerce.com/) takes DIY online retail website development to the next level by offering snazzy features that other platforms don’t, like the ability to advertise unlimited products, upsell and cross-sell, display prices in multiple currencies, and include email marketing integrations. ### eCommerce platform + inventory management software Once a retailer has set up their business, managing stock levels across multiple SKUs will eventually become too much of a headache. **One key integration that’s useful for an eCommerce website is inventory management software (IMS). **An IMS manages stock versus orders so, for example, if you’ve only got 12 candles in stock, you can’t sell 13 of them. This integration is particularly useful if you want to reduce hands-on, manual stocktaking which often occurs in small business. Keeping stock of your stock gets even more complicated if you sell via different channels too. Inventory management software like [Cin7](http://www.cin7.com/) doesn’t just integrate with your website; it also integrates with all your different sales channels. This means that if you sell instore, online, via an online marketplace like Amazon, through Instagram, even at your local market, your stock will be updated between them all so you never oversell and under deliver. Inventory management can also be used to manage components of the items you sell. For example, if you sell candles, the packaging and the actual candle may come from different manufacturers. An IMS will let you know when levels are low so you can reorder all the bits you need, before you need them. ### eCommerce platform + inventory management software + fulfilment automation Once someone has made a purchase, a business has to get it out the door and into their customer’s hands. The final piece of the online retail integration puzzle is fulfilment automation.** Integrating an eCommerce platform and IMS with fulfilment automation software like **[**Starshipit**](https://starshipit.com/home.md)** means that retailers can essentially set and forget their shipping processes and rely on automation to manage almost everything for them.** Starshipit lets retailers set business logic based on variables like weight and size of an order, whether an order requires domestic or international shipping, proximity of an end address to a warehouse, or SKU. Based on this logic, orders are automatically assigned to the couriers and services a business specifies. A retailer can bulk-print shipping labels and packing slips, electronically submit customs documentation, autocorrect invalid addresses, and create manifests, significantly cutting the amount of work it takes to get orders out the door and ensuring customer expectations are met every step of the way. > 'Integrating your eCommerce platform, IMS and fulfilment automation software together means that retailers can set and forget their shipping processes.' ### How these integrations work together If you integrate an IMS like [Cin7](http://www.cin7.com/) with your eCommerce website that’s hosted on a platform like [BigCommerce](http://www.bigcommerce.com/), then add a fulfilment automation integration like [Starshipit](https://starshipit.com/home.md), the process looks a little something like this: A customer buys, say, a candle from an online retailer. They go to checkout, select their shipping preference, and pay for their order. The website’s integration with the inventory management software has already made sure there are enough candles available, so there’s very little risk of overselling. If there weren’t any available, the website would say it had sold out of that product. From there, the fulfilment automation integration kicks in. Orders from the IMS are automatically imported into Starshipit and assigned to a courier, so a business can see what’s been ordered, who by, where the order needs to be shipped, and what company will manage delivery. From here, the retailer picks and packs the orders that appear in Starshipit (possibly using a barcode scanner). When orders are dispatched, Starshipit will receive tracking data from the relevant courier company and pass it back to the IMS, which in turn passes it back to the sales platform so they can update customers on the status of their orders. Supplying customers with regular notifications on parcel location significantly reduces a merchant’s customer service queries and improves their overall customer service reputation. ### Integrations make business simple And just like that, you’ve created a seamless, fully integrated online business that does a lot of the heavy lifting for you, leaving you with more time to focus on more important things … like actually growing your business. If any of that sounds complicated, imagine how much more work you’d have to do by hand if you didn’t have it all integrated and automated. Savvy integrations empower online retailers to work smarter, stay ahead of product innovation, and improve overall customer experience. Find out how [BigCommerce](http://www.bigcommerce.com/), [Cin7](http://www.cin7.com/) and S[tarshipit](https://starshipit.com/home.md) could add value to your business, saving you loads of time and money in the process. ## Ready to start automating? ## https://starshipit.com/blog-content/the-value-of-inventory-management-systems-for-your-ecommerce-store # The benefits of using online, real-time inventory management software Good inventory management is crucial for growing a retail business. Find out about the benefits of using online, real-time inventory management software. Canonical URL: https://starshipit.com/blog-content/the-value-of-inventory-management-systems-for-your-ecommerce-store **Summary:**_ Online, real-time inventory management software helps eCommerce teams know what stock is available, where it is and when it needs replenishing. Use accurate inventory data to reduce overselling, improve fulfilment planning and communicate more clearly with customers as order volume grows._ Inventory is a word for some people that conjures up visions of endless aisles of boxes to count for some people. But for others, it is another word for money - because you paid money to purchase it and when you sell your stock, you will get that money back - and then some. **Holding inventory ties up cash. That's why good inventory management is crucial for growing a company. **Just like cash flow, it can make or break your business. ### Why does inventory management matter? **In another article, ****[we highlighted the reasons why inventory management is so important to any business](https://starshipit.com/blog-content/2020/01/28/how-an-inventory-management-system-can-help-you-grow-your-business.md)****. **We looked to accounting experts, Xero, for some tips on how you can improve your inventory management processes. Here are some of the key highlights: #### Use online, real-time inventory software Using online, real-time inventory software will give you accurate stock data at the press of a button. Choose software that allocates a unique bar-code to each item in stock. Make sure it: - Updates your stock levels as soon as an item is taken off the shelf and the barcode is scanned by staff - Identifies when a product is out of stock and updates your website immediately - Tracks an item during shipping and gives you and your customers an accurate delivery time Choosing which software is right for your business will depend on the following: - How many users need access to the software? - Which other apps does it need to integrate with? - how many SKUs do you need to track? - What can you realistically afford? **Starshipit integrates with ****[DEAR Inventory](https://starshipit.com/partner/dear-inventory.md)****, **[**Cin7**](https://starshipit.com/cin7-omni.md)** and ****[Unleashed](https://starshipit.com/partner/unleashed.md)**** as well as ****[Shopify](https://starshipit.com/partner/shopify.md)****, ****[Xero](https://starshipit.com/partner/xero.md)****, ****[Adobe Commerce](https://starshipit.com/partner/magento.md)**** to name a few, so you can build out the perfect platform for your eCommerce business covering inventory management, order fulfilment and shipping, from store to door.** You can also consider other solutions such as [Shoplo's Multichannel software ](https://www.shoplo.com/blog/multichannel-inventory-management/)which works with Shopify. Multichannel is basically simple inventory management software that syncs your central inventory over multiple channels - one of them being your Shopify web store. For example, if someone is selling Shopify and - let's say, eBay, they connect their Shopify store to multichannel, import all their products, and then sync their eBay store with Multichannel. From then, their entire inventory is managed from the multichannel dashboard. Get a sale in your Shopify store and your eBay stock will go down by 1 unit. Customers, orders and products are all handled within Multichannel. The benefit is that the seller spends less time logging into multiple accounts to update inventory - they save time. Also, as we integrate with smaller, more niche marketplaces like Dawanda and Miinto, sellers are able to expand into new markets and find new customers much easier. #### Respond quickly when you run low on stock Ideally, you’ll never run out of stock – because every time a product is not in stock, it becomes a lost order and, potentially, a lost customer. If you do run out of stock, be sure to respond quickly. Consider: - Removing out-of-stock products from your website to prevent orders and setting up a message that says the product will be back in stock shortly, ideally with a date - furthermore, you could implement a plug-in that notifies the customer when the product is back in stock - Taking back-orders and fulfilling orders when the stock comes in again - Monitoring your best-selling products very closely, and quickly replenishing stock as it gets low ### Here are a few things to look at when projecting your future sales: - Trends in the market - Last year’s sales during the same week - This year's growth rate - Guaranteed sales from contracts and subscriptions - Seasonality and the overall economy - Upcoming promotions - Planned ad spend ### eCommerce inventory management is a balancing act Managing your inventory can feel like a balancing act at times. On the one hand, you want enough stock to meet demand. On the other, you don’t want too much that it costs you. The key lies in doing your research and using data to make informed decisions. For well-established small businesses, it’s a good idea to use historic sales figures to guide you. For new businesses, you’ll need to delve into industry trends and data to get a feel for what’s on the horizon. Download this great checklist by [Xero](https://www.xero.com/nz/guides/inventory-management-system/) to see how you can improve your eCommerce inventory management. If you would like to try Starshipit for yourself, [sign up for a FREE 30-day trial](https://starshipit.com/free-trial.md). ## Ready to start automating? ## https://starshipit.com/blog-content/the-verifiable-data-revolution-an-introduction-for-ecommerce-retailers # The verifiable data revolution: An introduction for eCommerce retailers Enterprise architect and digital transformation expert Waylon Kenning sits down with us to discuss the verifiable data revolution coming for eCommerce. Canonical URL: https://starshipit.com/blog-content/the-verifiable-data-revolution-an-introduction-for-ecommerce-retailers **Summary:**_ Verifiable data gives eCommerce teams a way to prove supply-chain and shipping information is accurate, traceable and trusted across partners. The concept matters for retailers because better data confidence can improve compliance, fulfilment visibility and customer trust across the supply chain._ ### Welcome to the future of shipping **The real future of shipping is an exclusive series hosted by Starshipit and involving global experts.** From AI-driven personalisation to delivery innovations and widespread [sustainability initiatives](https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable.md), there’s no shortage of trends to stay up to date on. Check out the other articles [right here on our blog](https://starshipit.com/blog.md). The issue for anyone doing business in eCommerce today is understanding which trends are likely to affect how they do business – and if they need to act today. We sat down with enterprise architect and digital transformation expert Waylon Kenning to **learn a little more about a concept called verifiable data**. While you may not have heard much about it to date, things are happening behind the scenes which could make it a household term in the very near future. ### Meet Waylon Waylon Kenning is an enterprise architect and IT consultant specialising in strategy and governance. He provides(unbiased) advice on digital transformation, technology structure, and management. **His goal is to simplify complex IT challenges**, offer practical solutions, and help organizations optimize their IT landscape in the digital era. ### Your guide to the future ##### **Hi Waylon. Could you please introduce yourself to our readers and listeners?** Hey there! So, my name is Waylon Kenning. I’m an enterprise architect based out of Wellington, New Zealand. I’m also a former member of the Executive Council of Digital Identity New Zealand. ##### **To get started, could you give me an overview of the concept of verifiable data? And, at a very high level, how do you see it affecting eCommerce shipping?** We’ve all seen a shipping document, a waybill etc. The first copy looks pristine, but then a photocopy, it looks a little faded. Then a photocopy of that photocopy? It’s looking rough. Each person, each interaction further and further away from the original waybill or shipping document becomes less clear, less confident. Verifiable data means wrapping that shipping document, or waybill with a digital signature. Everyone can verify that data is accurate, and not tampered with. Whether you’re the original recipient, or a freight forwarder, or a person 100 transactions down the line, that data is just as verifiable for the 100th person as the first person. **When it comes to eCommerce shipping, a lot of complex information needs to travel with the parcel.** Customs, insurance, agents, valuations. Imagine all that information with the equivalent of a wax seal, something that says, “this is authentic, and has not been touched, and can be trusted”. Every email about needing new documents, every email requesting clarification, all disappears. ##### **Is this something eCommerce businesses should be thinking about now?** I think it’s important to consider how much effort is spent on paperwork. Verifiable data will reduce that effort, will reduce compliance, the double checking. I think it’s something to be mindful of, but it’s hard to take action right now. ##### **How do you see verifiable data transforming traditional supply chain processes?** I think that all data will be verifiable by all parties in that supply chain. The exporter, the freight forwarder, the airline or shipping company, Customs, the importer, the agent, Biosecurity, the courier, the wholesaler, the retailer, the customer. **Everyone will be able to see and have confidence in information relating to that good.** > _Everyone will be able to verify themselves that documentation relating to shipping is authentic, [there will be] no need to double check documents or resend them._ ##### **What are some of the advantages that verifiable data can bring to eCommerce businesses? Are there any challenges or limitations that need to be considered?** The advantage is that everyone will be able to verify themselves that documentation relating to shipping is authentic, no need to double check documents or resend them. **The challenge will be there’s new technologies that are required to do this**, so there will be some effort to adopt those, but expect to see an increasing legislative focus on this in my opinion. ##### ** In what ways can verifiable data enhance transparency and traceability in the eCommerce shipping supply chains? How can it address issues such as counterfeit products, product origin verification, or tracking and visibility?** Imagine New Zealand Manuka Honey. Where does the value come from? From the trust that this honey contains a unique Manuka factor. **The trust turns simple honey to very valuable honey.** But how does the end consumer have that trust? How do they verify it? Imagine a QR code, digitally signed, with data that is verifiable offline, guaranteed to be trustworthy. That provenance, that story that comes with the product - that’s what generates all the value. ##### **Are there any specific technologies or standards that are crucial for implementing verifiable data in eCommerce shipping? How can businesses effectively adopt and integrate these technologies into their existing systems?** There are a few emerging technical standards, including a popular one called [W3C Verifiable Credentials](https://www.w3.org/TR/vc-data-model/). A few companies are starting to produce software in this space, such as [Microsoft Entra Verified ID](https://www.microsoft.com/en-nz/security/business/identity-access/microsoft-entra-verified-id?ef_id=_k_CjwKCAjwo9unBhBTEiwAipC11xa8ccvlBMXKsYBWo0NsjFxNZy83mwxgI7egTWe7iHH4nFo9Er00QhoCuZMQAvD_BwE_k_&OCID=AIDcmmnb1kxry9_SEM__k_CjwKCAjwo9unBhBTEiwAipC11xa8ccvlBMXKsYBWo0NsjFxNZy83mwxgI7egTWe7iHH4nFo9Er00QhoCuZMQAvD_BwE_k_&gclid=CjwKCAjwo9unBhBTEiwAipC11xa8ccvlBMXKsYBWo0NsjFxNZy83mwxgI7egTWe7iHH4nFo9Er00QhoCuZMQAvD_BwE), but these are very technical products at the moment. I’d take a “wait and see approach” as industry consensus emerges around technologies used. ##### ** Taking a longer-term view, what are some trends you see unfolding with regards to verifiable data? How can businesses take advantage of these advancements? Will this be important to stay competitive?** Every single interaction you have with another organization or customer. Your bank. Your suppliers. The Government. In the future, these will all be secured using Verifiable Credentials. **Start to consider these technologies**, consider which supply chains of yours can benefit from these technologies, and start to ask your technology providers what their plans are to further adopt these technologies, and enhance the trust you have when transacting digitally. ##### **Thanks so much for your time, Waylon!** ### Stay tuned for our next interview And that concludes our interview with Waylon Kenning. As you can see, there’s a lot that needs to be done before verifiable data makes its way into the mainstream, but it’s certainly something to start thinking about now – particularly if you have a product like New Zealand Manuka Honey with a value requiring a trust factor. To future-proof your shipping today, [learn more](https://starshipit.com/fulfilment-automation.md) about how you can use shipping automation with Starshipit to transform your business. ### Join the Starshipit mailing list Sign up to our mailing list to get updates from Starshipit. You'll receive our monthly newsletter, product updates, Starshipit tips and more. - [Sign up](https://info.starshipit.com/email-signup) ## Ready to start automating? ## https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify # Third party returns management integrations for Shopify Learn about the importance of eCommerce returns policies, how to write one and streamlining your returns process with third party shipping integrations. Canonical URL: https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify **Summary:**_ Third-party returns management integrations for Shopify help retailers create return labels, track return status, manage refunds and keep customers informed. Compare integrations by policy controls, courier support and automation depth so returns do not become a manual support burden after checkout._ Up to [84%](https://www.klarna.com/international/press/retailers-risk-losing-loyal-customers-if-they-get-returns-wrong-klarna-warns/) of customers will not go back to an online store after a bad returns experience. Setting up [returns management](https://starshipit.com/blog-content/what-is-a-good-return-policy-for-my-ecommerce-store.md) is crucial for building customer trust and loyalty! ** Up to ****[77%](https://acquireconvert.com/shopify-returns/)**** of returns are processed by existing customers, which means that your loyal customers are often spending more.** This alone makes simple returns management worth your while if loyal customers spend up to [67%](https://www.markinblog.com/customer-loyalty-retention-statistics/?gclid=CjwKCAjwuYWSBhByEiwAKd_n_jsdD2EGXRRc0EJ5svLqxOurMczYvrzsHC397vhLpz_8sXpU2orvMRoCDkAQAvD_BwE) more than new customers on average. In this article we are covering the importance of eCommerce returns policies, how to write your own (with examples!), and how to streamline your [returns process](https://starshipit.com/blog-content/your-guide-to-managing-returns-on-shopify.md) with third party shipping integrations. ### What you'll learn - Do returns affect your customer's decision to purchase or not? - What to include in your returns policy - Simple eCommerce returns policy examples - Overview of Shopify returns apps and third party returns management - Streamlined process for returns with Starshipit ### Do returns affect your customer's decision to purchase or not? The short answer? Yes, your [eCommerce returns policy](https://acquireconvert.com/shopify-returns/) will probably affect who buys from you. According to [Pitney Bowes](https://chainstoreage.com/survey-return-policy-influences-purchase-decisions), 54% of online shoppers are unlikely to buy from you if you have an unclear or unfair returns policy. [67%](https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/) of customs check your returns page before they even make a purchase. **Your job as a primarily online business is to reduce the number of reasons for not purchasing from you.** Returns management might seem expensive, burdensome, or like a bit of a hassle to organize. However, it is something that eCommerce businesses must get right to compete in the current online marketplace. ### What to include in your returns policy **So what does a good returns policy for your eCommerce store actually look like?** No matter how you decide to write it, it should be clear and customer-centered. Below is a quick checklist of things to remember when you are crafting your returns policy. - Keep language simple and to the point, it condense into 1-2 sentences for product pages and checkout 🛒 - Disclose any fees 💰 associated with returns, let customer know if it’s free or not - Define a timeframe 🗓️, 30 days is usually good so customers have time to make a decision but it doesn’t drag out - Don’t hide your policy, put it everywhere your customer might look (e.g. at the bottom of your home page, at checkout, on products, in order confirmation emails) 📄 - Write expectations for the return, for example if it needs to be in original packaging and what to do if it’s damaged on arrival - Use friendly language, let customers know that you are committed to solving any issues 💬 - Take responsibility for any issues on your end! Have a policy or process for every difference scenario so you and staff know how to deal with returns quickly - Set up your tech 💻 for processing returns, it should be as streamlined as your order [shipping and fulfilment](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) (see more on returns apps and management below) ### Simple eCommerce returns policy examples Need an example of a [good returns policy](https://www.shipbob.com/blog/ecommerce-returns/)? Below are a few Starshipit customers who are killing it with their eCommerce returns management. We are using them as examples because their shipping and returns policies are hassle free and customer centric. ### ShowPo [ShowPo](https://starshipit.com/blog-content/2019/09/19/how-showpo-get-sht-done-have-fun-using-starshipit.md) has instant returns management with easy shipping. They also use language that puts customers at the heart of returns while still explicitly stating what can and can’t be returned. [Click here to read the full returns policy page on their website](https://www.showpo.com/nz/returnsinfo/). ### Eat Your Water [Eat Your Water Australia](https://starshipit.com/blog-content/how-this-small-business-will-save-15000-a-year-in-shipping-costs.md) has a clearly marked “Exchanges & Returns policy at the bottom of their homepage. This is important for eCommerce businesses when more than half of customers check returns policies before purchasing. Check out their clearly outlined returns policy below. ### Overview of Shopify returns apps and third party returns management eCommerce platforms like Shopify will usually have some kind of automatic [returns management software](https://acquireconvert.com/shopify-returns/). Your system for processing returns will depend on which app or integration you use. If you use Shopify, you can process a return directly in your order fulfilment dashboard. This lets you organize return shipping labels and track orders as they come back. Doing it this way still requires quite a lot of manual admin, so you might decide to use a [third party returns manager](https://acquireconvert.com/shopify-returns/). **Using a third party app will reduce a lot of manual time spent on returns.** The easier it is for your customers the better! Nobody likes to process returns, however [92%](https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/#:~:text=Did%20you%20know%20at%20least,consumers%20want%20free%20return%20shipping.) of customers say that they will purchase again if the return is simple. [Return Prime](https://apps.shopify.com/return-prime) and [Clicksit Return Center](https://acquireconvert.com/recommends/click-sit/) are both high rated, global third party returns apps. Return Prime starts from free, and Clicksit Return Center charges per return as opposed to a monthly charge which is perfect if you still do very few returns. **However, the easiest way to set up your returns management is to have an all-in-one, end-to-end shipping solution.** ### Streamlined process for returns with Starshipit **Managing returns can be complex for an e-commerce company, especially with the added burden of shipping expectations.** Starshipit simplifies the returns process from the moment a customer purchases. Rather than coordinating the shipping process on your own, the Starshipit integration app: - Works on returns for both domestic and international sales, - Manages outbound shipments, - Makes arrangements for potential returns before your inventory even leaves the distribution center Starshipit has three convenient options for return management based on your unique needs. You can either automatically email a return label when an item is shipped, pack a return label in with each shipment, or customers can generate their own labels using a self-service portal. ### Take home message With help from Starshipit, you can simplify the returns process like never before, giving your customers everything necessary to send back any item at any time. From initial shipments to managing inventory returns, Starshipit is your go-to resource for logistics support. We offer returns for our courier partners including DHL, Australia Post, StarTrack and Couriers Please. ## Ready to start automating? ## https://starshipit.com/blog-content/too-many-wheres-my-parcel-queries-automated-shipping-could-be-the-answer # How to reduce “where’s my parcel?” queries with shipping automation Reduce parcel enquiries with clearer delivery expectations, automated notifications, accessible tracking and a practical process for exceptions. Canonical URL: https://starshipit.com/blog-content/too-many-wheres-my-parcel-queries-automated-shipping-could-be-the-answer **Summary: **_Reduce “where’s my parcel?” queries by giving customers a clear delivery expectation, an accessible tracking link and useful updates when the shipment changes. Automate routine messages, check for duplicate notifications and give your team a process for delays. Measure contacts against order volume to see whether the changes help._ The inbox fills up after a busy dispatch day. One customer can’t find a tracking link. Another thinks “label created” means their parcel has already left. A third has received half an order and wants to know where the rest is. Each message needs a response, but the causes are different. Before you add more notifications, it helps to understand which questions a clearer delivery experience could answer. Shipping automation can help with the repeatable parts. The bigger improvement comes from connecting those updates to a clear support process, so customers know when to wait and when to get help. Looking for your own parcel? Use the tracking link from the retailer you bought from, or contact that retailer or its carrier. Starshipit provides shipping software; the retailer or carrier can [help with your parcel](https://support.starshipit.com/articles/9171330231951-Where-s-my-parcel). ### What does WISMO mean? **WISMO means “where is my order?”** It describes customer enquiries about an order’s progress, from dispatch through delivery. “Where’s my parcel?” is a common version of the same question. Some enquiries concern a real delivery problem. Others happen because the customer cannot find the tracking link, does not understand the status or expected the order sooner. Separating those causes helps you improve the experience without making support harder to reach. ### Why are customers asking where their parcel is? Start with a sample of recent tickets and record what the customer needed. Useful categories include: - **Before dispatch: **the customer expected the order to leave sooner. - **No tracking information:** the message was missing, unclear or difficult to find. - **No new scan:** tracking has not changed and the customer does not know why. - **Delivery exception:** a delay, unsuccessful attempt or another event needs action. - **Split order:** one parcel arrived and the customer cannot account for the rest. - **Delivered but not found:** the recorded delivery does not match the customer’s experience. Assign one main reason to each ticket and record the delivery stage. That gives you a practical starting point: fix the uncertainty that creates the most contact, then review again. ### How can automated shipping notifications help? [Shipping notifications](https://starshipit.com/shipping-notifications.md) can send routine updates at selected stages, so your team does not need to write each message manually. **The wording must match the event that triggers it.** For example, printing a label is not proof that a carrier has collected the parcel. A message at that stage should say the order is being prepared, rather than promise it is already moving. Later updates should reflect the tracking information available from the carrier. Make every notification useful: identify the order, explain the status in plain language, provide a tracking link and show where to get help. Avoid an exact arrival promise unless you have a supported estimate, and present an estimate as an estimate. Start by choosing the stages that matter to your customers, then [set up email notifications](https://support.starshipit.com/articles/206358536-set-up-email-notifications) with wording for each one. Review the messages your store and carrier already send before enabling another set, so customers receive a coherent sequence. A simple message review can reveal where confusion starts: **Starshipit tip:** Read your templates as a sequence, from the customer’s order confirmation through delivery. A well-written message can still cause confusion if the previous message promised something different. ### What should customers be able to do without contacting support? Give customers one clear place to check their order’s latest available status. A [branded tracking page](https://starshipit.com/branded-tracking-page.md) can keep that information alongside your store’s identity and support details. **The first task is finding the parcel, so keep tracking information prominent.** Put a help link near it and explain how customers can ask about a problem. Promotions should not make the delivery information harder to find. Check the journey on a phone: open the notification, follow the link and try to find both the status and the support route. If the order has several parcels, make sure the customer can tell which items or packages each update refers to. ### How should your team handle delivery delays? **Routine notifications do not replace investigation.** Give a named person or queue responsibility for exceptions, with review intervals that fit the carrier service and your customer promise. 1. Check the latest carrier event and the original delivery expectation. 1. Confirm whether the issue needs action from your team, the carrier or the customer. 1. Tell the customer what is known and what you are doing next. 1. Give a realistic time for the next update, even when you cannot yet give a delivery date. 1. Record the outcome so repeated issues can be reviewed by carrier, service or dispatch process. For example, a retailer’s message might say: “Your parcel has not received a new carrier scan since Tuesday. We’re checking this with the carrier and will update you by Thursday afternoon.” Use wording like this only when your team has actually started that check and can meet the promised follow-up. For a delivered-but-not-found enquiry, follow the carrier’s investigation process and your customer-service policy. Do not close the case solely because a status says “delivered”. ### What does this look like for a retailer? [Bhumi Organic Cotton](https://starshipit.com/case-study/bhumi-organic-cotton.md) reported a 50% reduction in “where is my order?” queries after using Starshipit’s branded tracking and shipping notifications. **That is a result from Bhumi’s experience, rather than a forecast for every retailer.** The useful lesson is to connect the message and its destination. A notification gets the update in front of the customer; a clear tracking page gives them somewhere to return. Both work better when your team has agreed how to handle the questions that still come through. ### How do you measure WISMO reduction? Count unique orders with at least one WISMO enquiry, then divide by the number of orders in the same defined group. Multiply by 100 to express the result as a percentage. Keep the observation window consistent so recently shipped orders have time to generate enquiries. For example, if 80 of 2,000 orders generate a WISMO enquiry, the order contact rate is 4%. If a comparable group later has 50 orders with an enquiry out of 2,000 orders, it is 2.5%. These are illustrative figures, not Starshipit customer results. Track total tickets and repeat contacts separately: one order can create several messages. Also record handling time, time to resolution and customer feedback. **A lower contact rate is only useful if customers can still get help when they need it.** Compare periods with similar delivery conditions, markets and carrier mix. A quieter season or faster service can change enquiry volume independently of the notification improvements. ### Where should you start? **Start with one common enquiry type and one shipping workflow.** Review the promise customers see, correct the notification wording, test the tracking link and agree who handles exceptions. Then compare the next group of orders using the same measure. For a wider review of message timing, mobile usability and split shipments, use our [parcel tracking best-practice guide](https://starshipit.com/blog-content/parcel-tracking-best-practices-for-happy-customers.md). The aim is a delivery experience that answers routine questions and makes real problems easier to resolve. ## WISMO FAQs ### Should you send a message every time tracking changes? Choose updates that help the customer understand progress or take action. Several technical events close together can create noise without answering a new question. Review your available stages, carrier data and existing messages, then test a sequence that feels useful from the customer’s perspective. ### What should you automate first? Start with a frequent, repeatable question for which the answer is already available. A missing tracking link or unclear dispatch message is usually easier to address than an unresolved carrier investigation. Give your team a dependable route for exceptions alongside the automated messages. ### Can you reduce WISMO without making support harder to reach? Yes. Make routine answers easier to find while keeping contact details visible. Review repeat contacts and resolution times as well as enquiry volume. If customers stop contacting you because the help link is hidden, the lower ticket count does not show a better delivery experience. ## Give customers clearer delivery updates ## https://starshipit.com/blog-content/top-ten-shipping-apps-for-shopify # Best Shopify shipping apps for 2026: 10 options to compare Compare 10 Shopify shipping apps for labels, rates, tracking, returns and automation. Use this 2026 checklist to choose the right fit for your store. Canonical URL: https://starshipit.com/blog-content/top-ten-shipping-apps-for-shopify **Summary:**_ The best Shopify shipping app depends on carrier coverage, label printing, rates, tracking, inventory needs and local support. Compare the ten options against the size of your store, where you ship and how much automation your fulfilment team needs today._ ###### This post was last updated on 24 July 2026. There are a number of shipping apps available for Shopify, some free and some paid. **Starshipit is one of several paid options available (after a 30-day free trial) for Shopify users in Australia, NZ, UK and Asia, specifically designed for carriers in these regions. Starshipit is highly rated by customers on the Shopify app store and is known for its excellent customer support and free, onboarding process.** A shipping plugin allows you to offer your customers a more available range of shipping options when they checkout. This could be order tracking options, priority delivery, international delivery or faster delivery. I’ve found that some customers are willing to pay more for shipping & handling if they want the product quick, such as next day! Depending on your location, determining your shipping options can be quite difficult as every customer is usually from a different location, country, city, suburb etc. Some plugins can show the shipping rates calculated at the shopping cart level with a Google map which is nice. Feel free to checkout some Shopify Parcel & Shipping options that are currently available to add to your Shopify store. ### How should you choose a Shopify shipping app? - Start with the shipping operation you already have. - Check whether the app supports your carriers and markets. - Confirm it imports orders reliably, prints labels in bulk and writes tracking back to Shopify. - Compare setup support, automation rules, returns, reporting and total cost. #### Top tip ### Shipping apps for Shopify: Before we get into our complete list of Shopify shipping apps, there's one you may want to consider which features everything you need to automate the process of shipping when using Shopify. **Starshipit lets you automate your fulfilment, includes out-of-the-box support for the top couriers, allows you to customise shipping notifications and more.** - [Explore Shopify integration](https://starshipit.com/partner/shopify-shipping-integration.md) ### 1. Better Shipping Better Shipping is useful when Shopify’s default shipping settings feel too broad. Retailers can create more specific checkout rates based on products, variants, postcodes and order rules, helping customers see shipping options that better match what is actually in their cart. **Useful for: **Product, variant and postcode-based checkout rates ### 2. Intuitive Shipping Intuitive Shipping suits stores with more complex checkout logic, especially where product dimensions, box sizes or mixed carts affect shipping costs. It gives retailers more control over when rates appear, how they’re calculated and how different fulfilment scenarios are handled at checkout. **Useful for: **Complex rate logic, dimensional pricing and multi-box shipping ### 3. Starshipit For growing Shopify retailers, Starshipit brings carriers, labels, tracking and fulfilment automation into one workflow. It’s built for teams that want to spend less time moving between tabs, copying order details or manually updating customers, while still using the courier accounts and delivery services that suit their business. For Starshipit’s Shopify setup, explore the [Shopify shipping integration](https://starshipit.com/partner/shopify-shipping-integration.md). **Useful for: **Carrier integrations, bulk labels, tracking updates and shipping automation Supports the largest range of couriers – Australia Post, StarTrack, DHL, Fastway, CouriersPlease, Toll Priority, TNT and Hunter Express (and more). Specialises in Australian and Asia Pacific carriers. [Talk to an an expert](https://starshipit.com/book-an-appointment.md) to know more about how Starshipit can automate your fulfilment and enable easy shipping. ### 4. Advanced Shipping Rules Advanced Shipping Rules is a practical option for stores with layered rate requirements. It can help manage shipping logic across product groups, SKUs, customer tags, postcodes, weights and quantities, making it easier to show the right shipping options for different order types. **Useful for: **Conditional rates, product groups and customer-specific shipping rules ### 5. Zapiet Pickup + Delivery Zapiet Pickup + Delivery is designed for retailers that offer more than standard courier delivery. It helps manage local delivery, store pickup and click and collect, with options for delivery zones, pickup locations, scheduling and regional fees. **Useful for: **Local delivery, store pickup and click and collect ### 6. Bird Pickup Delivery Date Bird Pickup Delivery Date helps customers choose when they want an order delivered, picked up or shipped. It’s especially useful for stores that rely on time slots, blackout dates, cut-off times, preparation windows or scheduled fulfilment. **Useful for: **Delivery dates, pickup scheduling, cut-offs and time slots ### 7. EasyRoutes Local Delivery EasyRoutes is built for retailers running their own local delivery operation. It helps turn Shopify orders into planned routes, then supports driver dispatch, live tracking, delivery notifications and proof of delivery, so local fulfilment is easier to manage. **Useful for: **Route planning, driver dispatch and proof of delivery ### 8. Order Printer Pro Order Printer Pro is a helpful add-on for stores that need polished order documents. It supports branded invoices, packing slips, receipts, quotes and bulk printing, giving teams a cleaner way to prepare customer paperwork alongside fulfilment. **Useful for: **Invoices, packing slips, receipts and bulk order documents ### 9. ReturnGO ReturnGO focuses on the returns side of the post-purchase experience. Retailers can create a branded returns portal, set return and exchange rules, offer return-label options and reduce the amount of manual support work involved in processing returns. **Useful for: **Branded returns, exchanges, return rules and return-label options ### 10. Track123 Order Tracking Track123 is useful when a store wants a dedicated branded tracking page. It gives customers a clearer place to check order progress, which can help reduce “where is my order?” enquiries and keep post-purchase communication more consistent. **Useful for: **Branded tracking pages and delivery-status updates Shipping can be the biggest pain point for online merchants because it’s time consuming, complex, and the possibility for errors is high. By removing the manual processes, you can remove bottle necks and minimise the time you spend on fulfillment, saving you time and money. **Starshipit's Shopify integration has been built for Shopify and for the leading carriers in Australia and New Zealand. This means faster and more efficient support when carriers have outages and issues, with support one click away and life time training and support for customers.** ## Ready to connect Shopify? ## https://starshipit.com/blog-content/transporting-dangerous-goods-australia # Guide to transporting dangerous goods (2023) Transporting dangerous goods can be a tricky prospect. Learn how to make the process easier with the right tools while saving time and money. Canonical URL: https://starshipit.com/blog-content/transporting-dangerous-goods-australia **Summary:**_ Transporting dangerous goods safely means identifying the product class, packaging items correctly, segregating incompatible goods and preparing the right documentation before dispatch. Check carrier rules and Australian dangerous goods requirements so restricted items are handled legally and without avoidable delivery risk._ Are you **transporting dangerous goods**? If your business is [shipping](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) anything deemed hazardous by the Australian Government, you’ll need to adhere to a strict set of rules and regulations. Don’t worry – this guide will cover everything you need to know about shipping dangerous goods. On this page, learn the different types of dangerous goods, how the Australian classification system works and how you can ship dangerous goods safely within Australia. _Note: The content on this page is guidance only. Speak to your courier and refer to the relevant authorities for the most up-to-date information._ ### Table of contents - What are dangerous goods? - Classes of dangerous goods and examples - Common items that may contain dangerous goods - How to transport dangerous goods - How do you ship dangerous goods safely? - Use shipping automation to simplify dangerous goods - How to manage costs when shipping dangerous goods ### What are dangerous goods? Dangerous goods are substances that are hazardous, meaning they have properties which could pose a risk to people, property or the environment. For example, this could mean they’re flammable, poisonous, toxic or combustible. Even items like perfume and electronic equipment can be classed as dangerous goods. In Australia, the [Australian Dangerous Goods Code](https://www.ntc.gov.au/codes-and-guidelines/australian-dangerous-goods-code) sets out the classifications and divisions of dangerous goods (which we’ll go over below). As you can probably imagine, there are tight controls on transporting dangerous goods, which makes sticking to the rules even more important for the safety of the public, your couriers and your business. ### Classes of dangerous goods and examples There are 9 classes of dangerous goods in Australia, along with several sub-classifications. It’s a good idea to keep these classifications in mind as the type of classification will change how you pack, label and ship it. Here are all the classes and sub-classes relevant to shipping. ### Common items that may include dangerous goods You may be thinking – it's all very well to have a list of every type of dangerous good, but most retailers aren't shipping plutonium or barrels of oil. Fair point! But many common items include dangerous goods, which in turn means you need to pay more attention to how to transport them. Here are some common items that include dangerous goods: ### Hear from Starshipit's in-house expert > "Transporting dangerous goods may seem daunting a first – but it's not. Take the time to set things up properly first, have the right information, stickers and processes and it will just become a seamless part of your operation" – Geoff Luyk, Head of Customer Success. ### How to transport dangerous goods Unlike a regular piece of freight, dangerous goods come with their own requirements depending on the class of dangerous good being shipped. Read on to learn how to ship dangerous goods safely. ### How do you ship dangerous goods safely? #### Segregate dangerous goods Whenever you transport dangerous goods, it’s important to keep them separate as contact between different types of goods can result in dangerous reactions like explosions or the release of toxic fumes. Usually, separate containers are enough, but some dangerous goods will need to be transported in entirely different vehicles. WorkSafe Queensland has a useful dangerous goods segregation tool which you can access here. - [Segregation tool](https://www.worksafe.qld.gov.au/safety-and-prevention/hazards/hazardous-chemicals/managing-hazchem-risks/managing-incompatible-goods/segregation-tool) #### Make sure you have the right documentation Whenever you transport dangerous goods, you need the correct documentation. This documentation typically will contain the consignor details (name and phone number), and a description of the goods being shipped. Some states in Australia also have no-go transport zones, meaning you’re unable to transport dangerous goods through these areas. While much of this will fall on your courier, it’s a good idea for you to keep these details in mind. Check with your local authority for the most up-to-date documentation, but here’s an example of a transport document. - [Transport document](https://www.epa.nsw.gov.au/Your-environment/Dangerous-goods) #### Understand storage temperatures and flash points Certain dangerous goods need to be kept below certain temperatures to prevent dangerous reactions from occurring. Likewise, you need to understand flammable goods and their flashpoints to avoid either fires or explosions. What is a flash point? It’s the lowest temperature where there’s enough flammable vapor to cause ignition (when an ignition source is applied). This comprehensive document from the National Transport Commission (NTC) outlines the different considerations with regards to storage temperatures and flash points. - [NTC guide](https://www.ntc.gov.au/sites/default/files/assets/files/Australian-Code-for-the-Transport-of-Dangerous-Goods-by-Road%26Rail-7.6.pdf) #### Pick the right courier Only certain couriers in Australia can transport dangerous goods. What’s more, these couriers can only transport a limited selection of dangerous goods, and only if they meet packing requirements. For example, you can only transport a certain number of lithium batteries. There are additional restrictions on sending dangerous goods domestically versus internationally, but these requirements differ depending on the courier. Here are some of the major couriers in Australia that can transport dangerous goods, as well as links to their lists of goods: - **Australia Post:** [Dangerous and Prohibited Goods and Packaging Guide](https://auspost.com.au/content/dam/auspost_corp/media/documents/dangerous-and-prohibited-goods-guide.pdf) - **DHL Express:** [Shipping Dangerous Goods](https://mydhl.express.dhl/yt/en/help-center/international-shipping/dangerous-goods.html) _Note: Check your courier websites for the latest versions of these guides._ ### How much does it cost to ship dangerous goods? Depending on what type of dangerous goods you’re transporting, the cost can vary significantly. For example, shipping an electronic product containing two lithium batteries within one city will cost far less than sending 20 litres of paint across state lines. Why does it cost more to ship dangerous goods? Well, shipping dangerous goods requires special transport and handling services on behalf of the courier. These charges get added to the shipping costs. As you’ll learn below, you can simplify shipping costs for both you and your customers when you use shipping automation. ### Use shipping automation to simplify dangerous goods Managing a large volume of shipments isn’t easy at the best of times, and dangerous goods only make things more complicated. Things can get especially tricky when you need to manage orders where some contain dangerous goods (and hence require specific couriers), and some do not. Shipping and fulfilment automation solves this problem in several ways: - You have a central dashboard which is plugged into your warehouse management or eCommerce system. You can then manage your orders from one dashboard. - You can integrate your different couriers (including those that support dangerous goods). - You can [create automation rules](https://starshipit.com/blog-content/what-is-shipping-automation.md) (logic) to assign orders containing dangerous goods to those couriers able to transport them. ### Use Starshipit to transport dangerous goods There are many shipping and fulfilment platforms available on the market today, but few feature such rich support for dangerous goods as Starshipit. With Starshipit, you can easily manage your entire shipping operation from one dashboard, without needing any other shipping tools or manual processes for dangerous goods. **Starshipit is the best shipping solution for transporting dangerous goods, supporting the widest range of dangerous goods on the market.** As of 2023, Starshipit supports sending dangerous goods with both DHL and Australia Post. Check out the [support guides](https://support.starshipit.com/hc/en-us/articles/6436411966735-DHL-Express-Dangerous-Goods?_gl=1*s37hsu*_gcl_aw*R0NMLjE2NzkyNTYzOTkuQ2p3S0NBanc1ZHFnQmhCTkVpd0E3UHJ5YUhTejd5eTZORW8taDkyc0dCYkhmVFV6QjBTQ3I3dU9FME9oT0RoX0tnTVR6aGNHUHJJRG1ob0N1UFVRQXZEX0J3RQ..&_ga=2.142307634.1055573852.1680467921-1631464433.1659067778&_gac=1.160516815.1679256399.CjwKCAjw5dqgBhBNEiwA7PryaHSz7yy6NEo-h92sGBbHfTUzB0SCr7uOE0OhODh_KgMTzhcGPrIDmhoCuPUQAvD_BwE) for more detailed information or [get in touch](https://starshipit.com/book-an-appointment.md) with one of our team to discuss your specific requirements around transporting dangerous goods. ### How to manage costs when shipping dangerous goods Shipping dangerous goods can be expensive. With Starshipit, you have complete control over your shipping pricing strategy. You've got a few options when it comes to managing the cost of transporting dangerous goods: - **Set your own checkout rates: **Regardless of what the courier cost is, set your own shipping rates. - **Offer free shipping: **You might want to provide free shipping if the cart value is over a certain amount. ### How to create rules for dangerous goods We touched earlier about how you can use Starshipit to [create automations](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md) for dangerous goods. Here’s how it works in practice. #### Classify orders containing dangerous goods It’s important to create rules to classify orders containing dangerous goods. This is quite simple: - Select Add a new rule - Select Condition(s) > Item SKU > (Enter the SKUs of your dangerous goods items) - Select Action > Set dangerous goods type Or Select Action > Set Contain Battery - Click Save #### Remove unsupported couriers at checkout Some couriers won’t transport dangerous goods (for example flammable items or products that include batteries). Using Starshipit, you can create a rule to remove these couriers from the checkout if the cart contains a dangerous item. - Select Add a new rule - Select Condition(s) > Item SKU > (Enter the SKUs of your dangerous goods items) - Select Action > Set Carriers for Checkout - Select the couriers you’d like to display in your checkout - Click Save You can create a variety of different rules to create a dangerous goods shipping process that works for you. For example, you might want to add a tag to flag orders containing dangerous goods to your warehouse staff. ### Wrap-up: Simplify shipping dangerous goods While it’s true that shipping dangerous goods involves a fair amount more admin than shipping your typical parcel, it’s not impossible. What’s more, it's a process that can be made much easier when you use [shipping automation](https://starshipit.com/blog-content/what-is-shipping-automation.md). As we saw, shipping automation tools (like Starshipit) allow you to integrate the couriers you’ll use to ship dangerous goods, then create custom automations to assign orders containing dangerous goods to those couriers. This cuts back on the potential for human error (orders going out with the wrong couriers) and allows you to control the costs in a way that works for you. Oh, and you’ve got complete control over your shipping costs. To learn more about transporting dangerous goods, [get in touch](https://starshipit.com/book-an-appointment.md) with the team at Starshipit – we’re always keen to talk shipping! ## Ready to start automating? ## https://starshipit.com/blog-content/ui-20-a-new-look-for-the-starshipit-app # UI 2.0: A new look for the Starshipit app Every day, thousands of people depend on Starshipit. Today, we’re excited to officially take the wraps off our biggest update: User Interface 2.0. Canonical URL: https://starshipit.com/blog-content/ui-20-a-new-look-for-the-starshipit-app **Summary:**_ Starshipit UI 2.0 refreshed the app experience with a cleaner interface and feature updates designed to make daily shipping work easier. Review the new layout, tags and workflow changes so teams know where to find the tools they use most._ Every day, thousands of people depend on Starshipit to manage shipping and fulfilment operations, whether for their own small businesses or as part of large, multi-national retailers. For all these people, efficiency, reliability and great customer experiences are always top of mind. At Starshipit, we’re constantly monitoring feedback and testing new features to ensure that our platform is the best fulfilment automation solution available. Today, we’re excited to officially take the wraps off our biggest change to date: User Interface 2.0 or UI 2.0. ### What is UI 2.0? UI 2.0 is the next evolution of Starshipit. We’ve built new functionality into the Starshipit platform which will make your shipping and fulfilment more efficient. Regular users of the Starshipit platform will notice that most pages now look a little different. Rest assured – we haven't taken anything away, we've just improved key areas to save you precious clicks. ### Why did we make this change? Ever since we first launched Starshipit, we’ve been updating and refining our platform. With UI 2.0, we needed to make a bigger change, to introduce a host of accessibility improvements and to lay a foundation for our own teams to deliver updates more frequently. This foundation is important. Given how much functionality we’ve now built into the Starshipit platform, it’s important that we’re able to continue to build on what’s already there without sacrificing speed. You’ll notice when using UI 2.0 that it’s more responsive while at the same time allowing you to do so much more. ### Key feature overview Here’s an overview of the primary new features: ###### Direct edits from the orders grid You can now update packages, change carriers and more, all from the orders grid. This saves you having to jump between different screens and generally adds another layer of efficiency to your shipping operations. ###### Surfacing more data You’ll notice when working your way through the Starshipit platform that we’re now surfacing much more data at a high level. For example, you will now see shipping quotes in the orders grid, so you'll no longer need to open individual orders to see quotes. You will also see tax details within each order. ###### Analytics dashboard We’re adding new analytics functionality to Starshipit, starting with a shipping performance dashboard to measure DIFOT (Delivery in full, on time). Keep up to date on analytics [here](https://starshipit.canny.io/feature-requests/p/carrier-performance-in-reports), or [book an appointment](https://starshipit.com/book-an-appointment.md) with our customer success team to learn more. ### Feature highlight: Tags Add customised labels to your orders, making it easier to identify important details about different orders. For example, you might add “high priority”, “fragile”, “pre-order” or “out of stock” tags. Tags are a great way to communicate instructions to fulfillment staff. Note: The tags feature is only available on our Starter Plus and above plans. ### Other changes We’ve designed UI 2.0 to be a largely seamless replacement for the previous version of the UI, meaning you should have no trouble getting up and running. With that in mind, we have made a few tweaks to existing functionality to better setup the UI for further changes, and to accommodate additional features. Here are some of the main changes, but we’ve also put together a support doc which contains more detail. ###### Printing from the orders grid We’ve moved the menu options for printing from the menu in the top right to the top of the page. You can also select print directly from orders grid. ###### Searching for an order We’ve replaced the main menu search with a global search function, which you can access from the top right search bar. ###### Quotes You can now see quotes directly alongside orders in the orders grid, instead of needing to open individual orders. ###### New action menu We’ve consolidated the ‘Print’ and ‘Actions’ menus into a single menu which appears after selecting an order from the order grid.Reports Select “Reports” from the navigation bar, then “Generate report”. Fill out the report details as usual and then generate. ###### Returns We’ve added a dedicated returns tab to the menu, making it easier to manage the entire returns process. We’ve also adjusted the returns page to include more information. ###### Print multiple carriers You can now bulk print your orders at the same time, even if they’re assigned to multiple carriers. ### Looking ahead So that’s UI 2.0. There’s a lot that’s new about this next step for the Starshipit platform, and we can’t wait to hear what you think. You can access it right now by clicking “Switch to the new UI” in the bottom left menu of the Starshipit app. Here are some other resources that you might find useful: - [Migrating to UI 2.0 (Support centre)](https://support.starshipit.com/hc/en-us/articles/4928214852239?_ga=2.37149792.135640672.1655663649-1538484001.1646615388) - Feel free to leave any feedback on our [UI 2.0 product board](https://starshipit.canny.io/ui-20-feedback?_ga=2.37149792.135640672.1655663649-1538484001.1646615388). - [Product update: August 2022](https://starshipit.com/blog-content/product-update-august-2022.md) Any other questions, don’t hesitate to [reach out to our friendly support team](https://outlook.office.com/mail/deeplink?mailtouri=mailto%3Asupport%40starshipit.com&_ga=2.37149792.135640672.1655663649-1538484001.1646615388). ## Ready to start automating? ## https://starshipit.com/blog-content/understanding-ecommerce-fulfilment-automation-tips-and-tricks-for-beginners # Understanding eCommerce fulfilment automation: Tips and tricks for beginners In this article, we explore eCommerce fulfilment automation and outline several tips and tricks for beginners just getting started in this space. Canonical URL: https://starshipit.com/blog-content/understanding-ecommerce-fulfilment-automation-tips-and-tricks-for-beginners **Summary:**_ eCommerce fulfilment automation uses connected tools and rules to reduce manual work across receiving, storage, order processing, picking, packing, shipping and returns. Start with repetitive fulfilment tasks, then automate the steps most likely to cause delays or errors at scale._ ### What is eCommerce fulfilment? eCommerce fulfilment automation is everything you do after a customer buys something from your store. You are “fulfilling” the order- and the customer’s expectations. The process of eCommerce order fulfilment covers everything from: - Receiving and storing inventory - Keeping eCommerce site up to date with inventory - The system for receiving orders - Accurate and timely shipping prices - Shipping logistics like labels, addresses and booking couriers - Using the right courier service for deliveries You might be doing some or all of these steps yourself, depending on how big your store is. Regardless of how many orders you send, [eCommerce fulfilment automation](https://starshipit.com/shipping-platform.md) is the best way to ensure you are sending orders effortlessly. ### Types of Order Fulfilment Order fulfilment will look different depending on the size of your eCommerce operation. At the beginning you might be doing all of the [order fulfilment](https://starshipit.com/order-fulfillment-software.md) steps yourself (as well as marketing, customer service, market research, everything!). And that can be a great low-cost way to get started! However as you grow, so will your logistics. There are few different ways you can outsource or automate your order fulfilment. ### Merchant Fulfilment Merchant fulfilment, AKA self-fulfilment, is usually the first step for a self-starting ecommerce business. This is where you, the “merchant”, fulfils orders yourself. This would be your go to order fulfilment method if you: - Run your business from home - Have a low volume or parcels - Want to save costs as you grow If you are getting to the point where orders are becoming overwhelming and you are getting a lot more inquiries about parcels not shipping quickly enough, that is your indicator that it is time to outsource. ### Third-Party Fulfilment Third Party Logistics (3PL) takes care of [order fulfilment](https://starshipit.com/blog-content/ecommerce-fulfilment-101-techniques-and-methods.md) on your behalf. Instead of receiving all the inventory at your house, everything gets shipped and stored with a warehouse or fulfilment center. Using 3PL usually means that orders go out a lot faster because they have an automated system for picking, packing and shipping. This is perfect for eCommerce businesses where you have your own specific products but need help fulfilling orders efficiently. ### Understanding the order fulfillment process From ordering and receiving products to the customer actually holding the product is a complex process. There is probably more involved than most people think! Let’s go through the order fulfilment process step by step to understand where each part needs to be efficient. ### Receiving inventory Before you can sell products you need to order them. If you are using the dropshipping method, then this step won’t apply to your business at all. If you or a third party are in charge of receiving inventory, it is your responsibility to - Check the right number of products have arrived - Follow up and build relationships with manufacturers - Create stock keeping units (SKUs) so that your website stays up to date Depending on your business model, this part of the process could be automated by a third party so that you don’t have to manually add everything into your system. ### Inventory storage Next you need somewhere to put everything that arrives! This might be a spare room or office if you are a one-person team. Using 3PL or dropshipping models mean that everything is stored offsite. The benefits of using a fulfilment center mean that everything will be organized and shipped efficiently. However, it also means that you have no control over the process or quality control unless you regularly go down yourself (which defeats the purpose of outsourcing). ### Order processing Once a customer places an order, it needs to be processed. For self-fulfilment, this usually means getting an email notification, creating a new order in your system, finding and packing the items, and then putting the address into your courier service. A fulfilment center will do this efficiently, with ecommerce fulfilment automation systems to make it much faster than doing it yourself manually. ### Shipping Shipping incorporates both the process of choosing the right courier, creating shipping labels, and making sure your delivery system is reliable. This can quickly become laborious if you don’t have an automated system! For example, if you are doing Shopify fulfilment in Australia could use a shipping integration like Starshipit to automate the courier and shipping process. This means more efficient shipping with less human errors. ### Returns processing Your complete order fulfilment should include some kind of returns process. Refund and returns policies should be written clearly on product descriptions, your website and on order confirmation emails. Remember, you are there to make sure your customers have a positive experience with you so they come back! **84%**** of online shoppers would never come back after a negative returns experience. **This means having a clear system for it is crucial to positive feedback and building customer loyalty. ### Challenges of order fulfilment (and tips to avoid them) Ecommerce fulfilment automation definitely has a few challenges. Once you have an efficient system in place, most of these problems will sort themselves out. Don’t forget that you are not alone in these challenges! Let’s go through some of the challenges in ecommerce fulfilment automation together. ### Inventory management If you are fulfilling orders yourself, you might run into supply issues. Warehouses and 3PL use SKUs to make sure that the number of items on the shelf match the number of items on your online store. Managing inventory is a significant challenge if you are starting to get a lot of orders. One way to fix this is to outsource some of the inventory management. This means that you don’t have to personally update everything on your website. The less customers have to jump through hoops the better! Customer dissatisfaction is difficult to undo once the damage is done. ### Logistics planning Making sure the customer is satisfied with their purchase is pretty much your only goal besides making a profit. Logistics like shipping can cause a lot of problems because once it leaves your office or third party warehouse you are not necessarily in control of service quality. It is important to have systems in place like - Automatic shipping updates for customers (using shipping fulfilment software) - Streamlined order processing once someone hits “buy” - Ask for feedback and reviews to make sure customers are happy - Keep track of courier efficiency in case you need to change services Ecommerce fulfilment automation and carefully planning logistics can help avoid challenges. However, you still need to be available to address any customer concerns and react accordingly. ### Supply chain execution As you grow, you may start to use supply chains and software to automate the fulfilment process. This means outsourcing things like inventory management, warehouse management, transport and returns. Although this makes your job easier because you don’t have to fulfil orders personally, it can lead to challenges when customers are unhappy and you are not personally in control. It is important to research fulfilment centers carefully and to build positive relationships with them in case of customer problems. Even if you outsource your supply chain, it still comes back to you! ### Tips to improve order fulfilment processes for your ecommerce business Whether you are fulfilling orders yourself or outsourcing logistics to a third party, there are a few things you can do to optimise your ecommerce fulfilment process. ### Integration and automation One of the easiest ways to automate your order fulfilment process is to use a Shopify shipping integration. This means that you don’t have to manually assign couriers and get orders out faster with less errors. For example, online bulk-food store The Bulk Pantry drastically improved their customer experience by using shipping integration. They were growing rapidly in 2020 at a time when people wanted items shipped as quickly as possible. With Starshipit's ecommerce shipping integration, customers compare accurate shipping rates from different couriers. This helps The Bulk Pantry team choose the most reliable and cost-effective courier every time, saving them and their customers money AND time. ### Quality control Customers want to get what they pay for! Quality control is a crucial step in inventory management. When stock arrives, take a little bit of extra time to double check that each and every item is high quality and undamaged. Doing this will save you time when you are fulfilling orders because you already know that each item is ready to be picked and packed. If you are using a third party warehouse, they should be checking items for you when they add SKUs and store everything. Double check your contract to make sure that quality control is a service they offer! It will save you a lot of customer complaints down the line. ### Return management/reverse logistics Once you have shipping logistics and quality control sorted, you should have less returns to manage. However, automating any part of the returns process will keep customers and your schedule happy. Even though refunds and returns are disappointing, you should process them with as much care and attention to detail as the original service. That way you have a much higher chance of retaining loyal customers. Some steps to improve your returns process are: - Including complimentary return labels/courier for items like clothes or shoes - Offer to let customers keep the item while you send out a new one - Replace the item for free if it is damaged - Send out a new item as a priority Include easy to follow returns policies that people can use if they need to (without taking advantage of you) ### Take home message Ecommerce fulfilment automation is an investment in your customer experience- and therefore your overall revenue. By understanding the complete order fulfilment cycle and taking small steps to automate and improve your systems, you will have a first-class ecommerce store in no time! Want a super simple solution for your shipping automation? Starshipit makes it easy to fulfil and ship orders no matter what ecommerce platform you are using. Stop wasting time and start shipping more orders with Starshipit! ## Ready to start automating? ## https://starshipit.com/blog-content/understanding-the-differences-between-eship-and-starshipit # Understanding the differences between eShip and Starshipit In this article, we'll take a closer look at the differences between eShip and Starshipit, what’s best for your business and how to get started. Canonical URL: https://starshipit.com/blog-content/understanding-the-differences-between-eship-and-starshipit **Summary:**_ eShip and Starshipit differ in courier options, notifications, reporting, label printing, pick slips, pricing and automation flexibility. Compare the tools against how many carriers, platforms, support workflows and customer delivery updates your shipping operation needs before committing to either platform._ ### What is eShip? Launched back in 2014 by [NZ Post](https://starshipit.com/new-zealand-post.md), [eShip](https://www.nzpost.co.nz/business/ecommerce/digital-solutions/eship) is a cloud-based eCommerce shipping service developed in partnership with Starshipit. Why? When NZ Post started to investigate offering a cloud-based service, they recognised that Starshipit was the leader in [order fulfilment](https://starshipit.com/order-fulfillment-software.md) market. **Here are the key features of eShip:** - NZ Post shipping options You can access all NZ Post providers, including CourierPost and Pace. - Shipping notifications Send customers customised [shipping notifications](https://starshipit.com/shipping-notifications.md) over email or text. - Reports Create various [shipping reports](https://starshipit.com/shipping-reporting.md) and export them using popular formats like CSV, PDF and Word. - Label printing Print [order labels](https://starshipit.com/shipping-labels.md) easily (individually or in bulk). - Create pick slips Create pick slips for open orders and use them to speed up your shipping operations. - No cost to sign up eShip is a free service for NZ post business on-account customers. ### What is Starshipit? **Starshipit is a cloud-based shipping and fulfilment platform used by retailers in New Zealand, Australia, the UK and beyond.** While eShip only works with NZ Post providers, Starshipit is compatible with over 25 domestic and international couriers. What’s more, new couriers are always being added to the list. Starshipit also enables businesses to add up to 5 other couriers that aren’t on the list of integrations, thanks to the Plain Label feature. Starshipit also integrates with dozens of other [platforms and services](https://starshipit.com/integrations.md), including [Shopify](https://starshipit.com/shopify-shipping-integration.md), [Xero](https://starshipit.com/xero-shipping.md), [WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md), Cin7 and more. But beyond integrations, what are some of the other reasons you’d want to consider Starshipit over eShip – especially if your business is based in New Zealand? - Offer customers a choice of courier Customers want to choose couriers based on their time and price preferences. Starshipit lets retailers offer different [options at checkout](https://starshipit.com/choice-at-checkout.md), including same day, express or international, so your customers can choose the delivery option that suits them best. - Shopify integration Both eShip and Starshipit integrate with [Shopify](https://starshipit.com/blog-content/5-benefits-of-integrating-your-courier-management-system-with-shopify.md), but Starshipit lets you manage your fulfilment from within Shopify itself, saving you hopping between systems. - Use one platform with multiple integrations Chances are you’ll need to hop between different [eCommerce platforms](https://starshipit.com/ecommerce-integration.md) and [courier systems](https://starshipit.com/integrations.md) to manage orders – especially if you’re [shipping overseas](https://starshipit.com/international-shipping.md). Starshipit lets you use one platform to manage all your orders, across [multiple couriers](https://starshipit.com/multi-carrier-shipping.md). - A platform that grows with you Starshipit has pricing plans designed to grow with your business, as they scale depending on the number of labels you ship each month. This means that as your business grows, Starshipit will be right there with you to handle your order volumes. - Unlimited customer support Starshipit features unlimited customer support, as well as onboarding and training when you need it. This support is also local too, so you can trust that when you need help with your courier management software, you’ve got friendly, local experts ready to answer your call or email. - Managing returns This can be a costly and time-consuming aspect of the [shipping process](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md), with staff needing to devote time to managing the returns process. Starshipit lets retailers set up a dedicated [branded returns](https://starshipit.com/branded-returns.md) portal, relieving staff of a significant time administration task. #### Should you use eShip or Starshipit? So [which option is best for your business](https://starshipit.com/blog-content/starshipit-v-eship-same-same-but-different.md)? Well, it depends! eShip is an ideal option if you exclusively use NZ Post, as it’s already set up to work with the different NZ Post shipping providers. **But, if you want to work with multiple couriers and bring your own **[**shipping rates**](https://starshipit.com/ecommerce-shipping-rates.md)**, Starshipit is the way to go.** Do you already use eShip and are now wondering about the benefits of a more powerful piece of courier management software? Starshipit is the way to go. There’s more good news, too – eShip works in largely the same way as Starshipit as it’s built using the same technology. Summary: Use eShip if you just want to use NZ Post courier providers, and Starshipit if you want to access all shipping providers – including NZ Post. ### Wrap up and get in touch If you’re a retailer based in New Zealand, there’s never been a better time to optimise your shipping process. Now, there are multiple pieces of software that can seriously revolutionise the way you get orders out the door. What’s more, many (like Starshipit) will also grow with your business. If you’re already using eShip and are thinking about the switch, keep in mind that you won’t need to learn how to use a new system if you switch– simply over to Starshipit and you’ll have access to all the same great eShip features you know and love, plus a whole lot more. [Get in touch with us today](https://starshipit.com/contact-us.md) to learn more courier management software that can take your shipping operations to the next level. ## https://starshipit.com/blog-content/unveiling-sustainable-shipping-strategies-with-the-ceo-of-the-better-packaging-co # Unveiling Sustainable Shipping Strategies with the CEO of The Better Packaging Co. The CEO of The Better Packaging Co. sits down with us to discuss why a commitment to sustainable shipping practices is not only important, but achievable. Canonical URL: https://starshipit.com/blog-content/unveiling-sustainable-shipping-strategies-with-the-ceo-of-the-better-packaging-co **Summary:**_ Sustainable shipping requires more than recyclable packaging; it also depends on honest impact claims, material choices, packaging design and supplier accountability. This interview with The Better Packaging Co. explores how retailers can reduce environmental impact without falling into greenwashing at scale._ ### Can logistics be the driving force behind a greener tomorrow? **The real future of shipping is an exclusive series hosted by Starshipit and involving global experts.** From AI-driven personalisation to delivery innovations and widespread [sustainability initiatives](https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable.md), there’s no shortage of trends to stay up to date on. Check out the other articles [right here on our blog](https://starshipit.com/blog.md). For anyone in eCommerce, the idea of “[sustainability](https://starshipit.com/blog-content/from-satisfied-to-delighted-elevating-the-customer-experience-for-growth.md)” can at times seem difficult to wrap your head around. Where do you start? What do my customers care about? **How much is this going to cost?** As the saying goes, “One bite at a time”. **Success in sustainability, like most things in life, comes by making progress in small, cumulative steps over time. **No-one understands that better than the co-founder and CEO of one of the world’s leading reusable packaging companies. We sat down with the CEO of [The Better Packaging Co.](https://www.betterpackaging.com/), Rebecca Percasky, to discuss why a commitment to sustainable shipping practices is not only important, but achievable and even cost-effective. ##### **About Rebecca** [Rebecca Percasky](https://www.linkedin.com/in/rebeccapercasky/) co-founded The Better Packaging Co. out of a shared commitment to sustainable packaging. Recognising the urgent need for eco-friendly solutions without greenwashing, her team at The Better Packaging Co. is creating world's most sustainable packaging alternatives. Rebecca champions a circular economy, reshaping industry norms and fostering a greener future. ##### **Hi Rebecca. Could you please introduce yourself to our readers and listeners?** Hi David. My name is Rebecca Percasky and I’m the Co-founder and CEO of The Better Packaging Co. In a nutshell, **we’re on a mission to develop the world’s most sustainable packaging solutions**, solutions that consider the complete lifecycle impact of a product from raw material sourcing, right through to end-of-life disposal. ##### **Let's start off at a high level. In your view, what are some of the key challenges that the shipping industry faces in terms of sustainability?** The shipping industry is a significant contributor to global carbon emissions, accounting for a substantial portion of environmental impacts. The reliance on fossil fuels, particularly heavy fuel oil, results in greenhouse gas emissions that contribute to climate change. **Reducing carbon emissions while maintaining efficient global trade is a complex challenge**. Packaging materials, especially single-use plastics and non-recyclable materials, contribute to waste generation and environmental pollution. The production of packaging materials requires resources such as water, energy, and raw materials. Packaging design impacts the efficient use of space during transportation. As consumers become more conscious of sustainability, companies must meet their demands for eco-friendly and ethical products. This often requires adjustments to supply chain processes and sourcing practices. ##### **Could you explain the concept of "greenwashing" in the context of the shipping industry?** Greenwashing refers to the deceptive or misleading practices used by companies to create a false perception of their commitment to environmental sustainability, social responsibility, or ethical practices. **This misleading communication aims to capitalize on the growing consumer demand for eco-friendly and socially conscious products. **Companies engaging in greenwashing may use misleading claims, labels, or branding to create a false perception of their commitment to sustainability, while failing to take substantive actions to reduce their environmental impact. [Greenwashing](https://www.techtarget.com/whatis/definition/greenwashing) is problematic because it undermines genuine efforts toward sustainability and erodes consumer trust. **To avoid falling for greenwashing, consumers and stakeholders need to evaluate companies' claims**, ask for evidence of sustainable practices, and look for third-party certifications or independent audits that verify a company's commitment to environmental responsibility throughout its supply chain. ##### ** How does Better Packaging ensure that it avoids greenwashing and promotes genuine sustainability?** Greenwashing is a dirty word at Better Packaging! Right from the get-go we’ve always tried to be incredibly transparent about what our products can and can’t do. To do this we provide clear and verifiable information about our full whole supply chain. **We back up any claims with data, certifications, and third-party audits to prove the authenticity of their environmental efforts**. We have carried out LCAs on your key product ranges to ensure that they are what we say they are. Certifications are a vital part of this. We don’t make any claims unless we can back them up scientifically. ##### ** What specific sustainable practices or innovations does Better Packaging employ to reduce the environmental impact of shipping?** We believe that instead of being a necessary evil packaging can be the hero and make a positive impact. We have developed a new range of packaging that delivers both social and environmental impact. [POLLAST!C](https://www.betterpackaging.com/collections/pollastic) our world first wards winning packaging is made from 100% ocean bound plastic pollution. We’re working with communities in Indonesia to collect pollution from their waterways, beaches and surrounding environments and we’re turning this into packaging. It has a 75% less carbon footprint than traditional packaging and makes a social impact by providing living wage employment. It tickets 13 of the 17 sustainable development goals. It has the smallest carbon footprint of any eCommerce packaging. So not only are you replacing virgin products but every POLLAST!C product is part of an epic environmental clean-up program! We also have a range made from Bamboo - boxes and envelopes. Bamboo is a fast-growing grass that is harvested above the roots then keeps growing – just like mowing the lawn. The growth and harvesting process is faster and less disruptive by contrast to logging trees which kills the entire tree and then requires reforestation. **Bamboo releases 35% more oxygen and absorbs up to 6 times more CO2 than the equivalent pine trees**. It is FSC certified and curbside recyclable with paper + also compostable. ##### ** What role does packaging design play in promoting sustainable shipping? How does Better Packaging balance the need for protective packaging with environmental considerations?** We follow the [Ellen Macarthur circular design principles](https://ellenmacarthurfoundation.org/topics/circular-design/overview) and like them believe that waste is a design flaw and that 80% of all waste starts at the design phase. By designing out waste we are working towards a waste free world. ##### ** In your opinion, what are some common misconceptions or misunderstandings that businesses have when it comes to sustainable shipping? How can they overcome these challenges?** That it is going to cost more to be sustainable. This is no longer the case - sustainability pays off both environmentally and for the bottom line. We can no longer afford not to operate sustainably. ##### ** What advice would you give to businesses that are looking to enhance their shipping sustainability without incurring excessive costs? Are there any low-cost or easily implementable strategies they can adopt?** Absolutely! We find that cost savings and sustainability often go hand in hand. We always encourage brands to reduce the amount of packaging they use by optimising their packaging design to reduce waste, space optimisation, leads to lower fuel consumption and emissions as the size and weight of what your shipping has reduced. **Efficient packaging design can streamline handling, storage, and distribution processes within the supply chain**. This leads to reduced transportation costs, shorter lead times, and improved overall operational efficiency. Packaging does play a crucial role in protecting products from damage during transit and storage. Balancing protective packaging with sustainability considerations involves using innovative designs and materials that offer adequate protection while minimising waste. We encourage brands to work with delivery companies that are using renewable practices and to explore partnerships with sustainable suppliers. **Technology plays a huge part**. **Companies like Starshipit can optimise your shipping while also saving money**. Outsourcing and using third parties helps to reduce impacts by sharing resources. We can also start to think outside the box. Ask yourself: Are there any companies you can collaborate with to optimise transportation routes and share resources, leading to more efficient and eco-friendly last-mile delivery options? ##### ** Looking ahead, what trends or developments do you foresee in the field of sustainable shipping? How is Better Packaging preparing to adapt and lead in this evolving landscape?** Future trends may include increased adoption of renewable energy sources, innovative packaging materials, advanced data analytics for efficient route planning, and a shift towards circular economy models. **Blockchain tech has the potential to enhance transparency and traceability in supply chains**, allowing consumers and stakeholders to verify the authenticity of sustainable claims, certifications, and the origin of materials. Advances in data analytics and technology will enable more accurate tracking of environmental metrics, leading to better-informed decisions and optimisations across the supply chain for reduced energy consumption, emissions, and waste. The integration of renewable energy sources, such as solar and wind, into supply chain operations will reduce reliance on fossil fuels and decrease greenhouse gas emissions from transportation and manufacturing. **Stricter environmental regulations and reporting requirements will drive companies to adopt more sustainable practices** and improve their transparency regarding supply chain impacts. We want to stay at the forefront of these trends and continuously innovate our packaging solutions to align with evolving sustainability standards. We’re constantly developing the most sustainable and innovative packaging materials. **We believe in a future where all packaging is made from a pollution source and no further virgin materials are required**. The world has created enough materials. It's now time to harvest them, get them back in loop and keep them there forever. By placing a value on waste, we will look after it as the precious resource it is. ### Wrap up And that wraps up our interview with Rebecca Percasky. It's clear that for retailers today, there's never been a better time to adopt sustainable packaging (with Better Packaging!) or work with courier companies who prioritise renewable practices. To optimise your shipping with automation, saving on both shipping costs and inefficient fulfilment, Starshipit is your partner for success. ### Join the Starshipit mailing list Sign up to our mailing list to get updates from Starshipit. You'll receive our monthly newsletter, product updates, Starshipit tips and more. - [Sign up](https://info.starshipit.com/email-signup) ## Ready to start automating? ## https://starshipit.com/blog-content/ups-ready # Starshipit is UPS Ready: A powerful partnership for streamlined shipping solutions Starshipit is now a UPS Ready Partner, integrating seamlessly with UPS services to enhance your fulfilment operations, from international shipping to handling dangerous goods. Canonical URL: https://starshipit.com/blog-content/ups-ready **Summary:**_ UPS with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ Starshipit has been proud to offer UPS services to our customers, but we’re now also thrilled to announce that **Starshipit is now a certified **[**UPS Ready Partner**](https://www.ups.com/upsready/). This partnership reflects our dedication to integrating with top-tier shipping solutions that meet the highest industry standards. Read on to learn more about the UPS Ready program and all the UPS services you can access by integrating with Starshipit. ### About UPS [UPS](https://starshipit.com/partner/ups-shipping-software.md), a global leader in logistics and delivery services, provides an extensive array of domestic, international, and freight shipping solutions. Founded in 1907, UPS has grown to become one of the world’s largest and most trusted logistics companies, serving millions of customers across over 200 countries and territories. With a robust network and a commitment to innovation, UPS offers a wide range of services designed to meet the needs of businesses of all sizes. From express deliveries and standard ground shipments to freight transportation and supply chain management, UPS delivers comprehensive solutions that ensure packages arrive safely and on time. ### What is UPS Ready? As a trusted UPS Ready Partner, you've got the assurance that Starshipit meets the certification requirements outlined by UPS, ensuring that we are recognised as a reliable shipping solution for UPS users. By becoming a UPS Ready Partner, Starshipit has been validated as a seamless provider of UPS products worldwide, enabling efficient global shipping for your business. Starshipit has undergone rigorous testing to meet UPS’s certification requirements, giving you confidence in our ability to support your shipping needs reliably and efficiently. With Starshipit and UPS, you can trust that your shipping processes are in capable hands, allowing you to focus on growing your business while we handle the logistics. ### Learn about our supported UPS services Setting up UPS with Starshipit is straightforward and enables you to leverage all Starshipit’s powerful features. Once integrated, you can generate packing slips and shipping labels effortlessly, ensuring that your packages are correctly documented. The address validation feature minimises errors by auto-correcting invalid postal addresses, enhancing delivery accuracy. Additionally, you can use branded tracking and notifications to provide a professional and consistent experience for your customers. **Other key capabilities include:** #### BYO UPS rates (with no additional per-label fees) With Starshipit, you can bring your own negotiated rates. This means you can integrate the discounted shipping rates you’ve established directly into the platform. This allows you to maintain your cost efficiencies and pass those savings on to your customers. #### UPS International shipping Reach customers across the globe with the extensive range of UPS international shipping services. Whether you need express delivery, standard services, or freight shipping, our integration ensures that you can manage cross-border shipping efficiently, including handling customs documentation and compliance. #### NAFTA For businesses operating in North America, Starshipit facilitates shipping under the [North American Free Trade Agreement (NAFTA)](https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/us-mexico-canada-trade-agreement.page). This integration simplifies the process of sending goods between Canada, the United States, and Mexico by ensuring compliance with NAFTA regulations. This helps reduce tariffs and streamline customs procedures, making cross-border shipping more efficient. #### UPS paperless invoice This eco-friendly feature allows you to submit invoices electronically, reducing the need for physical paperwork. It speeds up the customs clearance process and minimises the risk of lost or misplaced documents. This is particularly beneficial for international shipments, where accurate documentation is crucial to avoid delays and costly bounce backs. #### Pickups With Starshipit, scheduling pickups with UPS is a breeze. You can easily arrange for UPS to collect your shipments from your location, saving you time and effort. This feature is especially useful for businesses with high shipping volumes, making sure that your packages are collected and processed promptly. You can schedule regular pickups or request them as needed, providing flexibility to match your business operations. **Tip:** Learn more about these services in our product guide. - [Learn more](https://support.starshipit.com/hc/en-us/articles/360001297215-How-to-set-up-UPS) ### UPS dangerous goods Starshipit supports [UPS Ready for shipment of dangerous goods](https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/hazardous-materials-guide.page), providing a streamlined process for handling these sensitive items. To start shipping dangerous goods with UPS through Starshipit, you’ll need to follow these steps: **1. Add dangerous goods to your settings:** You’ll need to add each dangerous good to your Starshipit settings. This involves specifying the type and nature of the hazardous materials, ensuring all details are correctly documented. **2. Get approval from UPS:** Before you can use UPS Ready to ship dangerous goods, you need approval from UPS. Contact your UPS account manager to discuss your requirements and ensure you have the necessary permissions. This approval process means that your shipments comply with all UPS and regulatory guidelines. **3. Set up dangerous goods in Starshipit:** Once you’re approved and you have all your items added, you can configure your Starshipit account to manage these shipments. You can set rules within Starshipit to automatically classify orders containing dangerous goods, or you can set a default ‘dangerous goods’ type for these shipments. This automation reduces the risk of errors and ensures that all dangerous goods are correctly identified and processed. Shipping dangerous goods requires meticulous attention to detail and adherence to strict regulations. With Starshipit’s UPS integration, you can manage these shipments efficiently, ensuring compliance and safety at every step. ### Wrap up By leveraging the comprehensive services provided by UPS through Starshipit, you can streamline your operations, improve delivery accuracy, and deliver better shipping experiences. From managing dangerous goods to utilising paperless invoicing, our integration with UPS is designed to simplify your logistics and support your business growth. ## Ready to start automating? ## https://starshipit.com/blog-content/us-shipping-without-disruptions # US shipping without disruptions: Practical steps for retailers Shipping to the US has changed. Get practical steps for handling duties, postal flows, customs data, and pricing, plus tools to keep orders moving. Canonical URL: https://starshipit.com/blog-content/us-shipping-without-disruptions **Summary:**_ US shipping without disruptions depends on clean product data, accurate HS or HTS codes, origin details, duties handling and clear customer costs. Review customs data and carrier processes before dispatch so parcels keep moving as US import requirements tighten in 2026._ For years, **shipping to the United States** felt like sending parcels across state lines. A generous [de minimis threshold](https://www.dhl.com/discover/en-us/global-logistics-advice/logistics-insights/the-end-of-de-minimis-exemption-meaning-for-your-business) meant most orders cleared customs quietly, with little friction for retailers. As Justin Irvine of The Aggregate Co. noted during a recent Starshipit webinar, that sense of familiarity influenced many brands to approach the US market as if it operated more like **domestic distribution rather than true international trade. **Unfortunately, [recent policy shifts](https://auspost.com.au/disruptions-and-updates/international-service-updates/us-tariffs) have changed that reality. Operationally and commercially, the US now resembles the UK and EU, where **compliance, data quality, and duty handling sit firmly in the foreground of every shipment**. Rather than rehashing what tariffs are or how de minimis works, this article takes a different approach. For a full breakdown of **policy changes** and **cost implications**, start with our comprehensive [US tariffs guide for retailers](https://starshipit.com/us/blog-content/shipping-tariffs.md). The focus here is practical. In the sections ahead, we look at **what retailers need to put in place right now** to keep US-bound parcels moving, keep customers informed, and keep shipping workflows running under the new rules. ### Table of contents: - **What’s changed operationally for US shipping** - Why this isn’t a temporary spike - **Your new non-negotiable: clean product and shipment data** - HS/HTS codes (focus on “how”, not “what”) - MID codes & origin: the extra signals US Customs is watching - **How Australia Post, NZ Post, other carriers, and Starshipit retailers are handling duties now** - Postal flows: what actually happens to your parcels now - Starshipit’s Landed Cost Solution - **Pricing strategies that avoid “tariffs on tariffs”** - Whether you show duties at checkout or bake them into price - **What brands are actually doing – and the risks** - **A practical checklist: shipping to the US without disruptions** - **Wrap up: How Starshipit can help keep US orders moving** ### What’s changed operationally for US shipping The biggest shift facing retailers shipping to the United States is practical rather than theoretical. Policy changes have moved duty handling, product data, and compliance checks into the centre of everyday shipping workflows. Every **US-bound parcel now needs clear decisions and accurate information **before it ever leaves the warehouse. Low-value shipments that once moved freely **now require duty calculation and proof of payment** as part of the outbound process. **Even modest orders can trigger tariffs**, which means carriers need confirmation that duties will be settled upfront. Postal operators and couriers have reacted fast. [Australia Post](https://starshipit.com/partner/australia-post.md), [New Zealand Post](https://starshipit.com/partner/new-zealand-post.md), and other networks have introduced new checks that [verify duty arrangements before parcels depart](https://www.abc.net.au/news/2025-08-26/australia-post-commercial-shipping-suspension-us-tariffs/105696336). Retailers without the right setup** risk seeing shipments stopped early in the journey.** Operationally, the timing has flipped. **Duty handling and data validation must occur before label creation**, rather than being handled later or passed on to the customer at delivery. Prior to dispatch, shipping systems, checkout flows, and carrier configurations must all align.** Preparation at origin** now separates smooth delivery experiences from parcels that never leave the country. ### Why this isn’t a temporary spike Hope for a quick return to the** **old model is understandable, yet unlikely. As Morgan Hardy from Indirect Tax Solutions has explained in [our recent webinar](https://info.starshipit.com/usa-shipping-ask-us-anything), **strong political incentives** **sit behind the current tariff framework. ** Rolling back duties or reinstating generous de minimis thresholds would be difficult to defend publicly, particularly in the context of domestic manufacturing and trade policy. Executive orders give the US administration flexibility to adjust tactics, even if individual measures face legal challenges. **Alternative mechanisms** can be introduced to reach similar outcomes, which** limits the chance of a full reversal.** Retailers should look at this as their new normal, so **long-term thinking matters** here. Retailers are better served by **building repeatable, durable shipping processes** that account for duties and compliance as standard practice, rather than waiting for conditions to soften. ### Your new non-negotiable: clean product and shipment data Now that every US-bound parcel faces scrutiny, **data quality moves to the centre of day-to-day shipping operations.** Customs authorities, carriers, and postal networks now rely on accurate product and shipment information** before goods even leave origin.** Practical execution matters far more than theory here. **Retailers that treat data as part of the shipping workflow**, rather than an afterthought, place themselves in a far stronger position to** keep parcels moving**. ### HS/HTS codes (focus on “how”, not“ what”) Most retailers already understand what HS and HTS codes** **are and why they exist. For anyone wanting **a refresher on definitions or tariff structure**, our [US tariffs guide](https://starshipit.com/blog-content/shipping-tariffs.md) and [HS code explainer](https://starshipit.com/us/blog-content/what-is-hs-code.md) cover that ground. The challenge today isn’t understanding the codes, it’s **applying them consistently** as product ranges grow and shipping volumes increase. At scale, **classification stops being a one-off task** and becomes a workflow problem. Manual entry might work for a small catalogue, but it quickly breaks down once ranges stretch into the hundreds or thousands of SKUs. **Inconsistent data, duplicate entry, and one-off fixes** introduce errors that **can lead to delays or unexpected duty charges** at the border. The most reliable starting point is **using the** **product data retailers already maintain**. HS codes can be stored against products in eCommerce platforms or PIMs** **and passed through to fulfilment and customs documentation automatically. **Starshipit’s core platform supports this** by pulling HS codes through with orders, helping keep merchandising, fulfilment, and customs aligned **without re-entering information at the shipping stage**. **Automation helps close the remaining gaps.** Rules can be used to apply HS codes across predictable product ranges, while **defaults act as a safety net** when data is missing, reducing the risk of shipments being held up. **Clear,** **detailed product descriptions remain critical**, giving both systems and customs authorities the context they need to apply the correct classification. Once HS codes and origin data are in place, [Starshipit’s Landed Cost Solution](https://starshipit.com/shipping-to-the-us.md) builds on that foundation by **calculating duties and taxes upfront**, using **accurate product data** to show true landed costs before parcels reach US customs. Together, these processes reduce manual effort, improve consistency, and **help retailers scale US shipping with far less risk. ** Getting HS codes right is about **building** **repeatable, reliable processes** that scale with the business and support **accurate duty and tax calculations** as volumes grow. ### MID codes & origin: the extra signals US Customs is watching Beyond classification, US Customs and Border Protection [increasingly prioritizes the location and manufacturer of goods](https://www.cbp.gov/trade/21CCF). Manufacturer Identification codes, often referred to as **MID codes**, act as identifiers tied to the factory or producer of a product. As Justin Irvine has explained, CBP uses these codes to** track manufacturing **sources and** spot higher-risk supply chains**. **Advanced AI-driven anomaly detection **now scans shipment data for inconsistencies across **origin, value, and historical patterns**. Sudden changes in declared manufacturing locations or unusually low values are **far more likely to surface for review** than in the past. Shortcuts such as fictional origins or understated values create long-term exposure for brands, even if shipments slip through initially. Country-of-origin declarations deserve similar care. **Origin depends on where a product undergoes a substantial transformation**, not where finishing touches occur. Hakan offered a simple illustration: fabric imported into Australia and turned into finished shirts can legitimately be declared as **Australian-made**. Shirts that are imported fully assembled and altered with minor additions **cannot be processed.** **Reliable origin information** helps brands avoid audit complications,** prevent shipment delays,** and reduce the risk of damage to their reputation. **Clean data acts as a risk management tool**, supporting smoother clearance and more predictable delivery outcomes ### How Australia Post, NZ Post, other carriers, and Starshipit retailers are handling duties now Postal shipping has seen some of the** fastest operational changes since US duty rules tightened**. Understanding how duties are handled within postal flows helps avoid stalled shipments and unexpected returns. ### Postal flows: what actually happens to your parcels now Postal operators in **Australia and New Zealand** have adopted **different duty-handling models**, even though the outcome is similar. **Duties must be settled before parcels head to the United States**. Waseem from Zonos outlined how New Zealand Post approaches the process. [NZ Post directly bills merchants for duties](https://www.nzpost.co.nz/business/sending-internationally/parcels/international-delivery-duties-taxes) associated with US-bound shipments. Retailers will need a** Zonos account** which sits behind the scenes, **billing NZ Post** and remitting the collected duties to **US Customs and Border Protection **on their behalf. **Retailers see a single charge** from NZ Post, while the compliance work happens upstream. **Australia Post has taken a slightly different path**. To bill duties straight to the retailer, merchants shipping to the US **must go through a verified Zonos account** before orders are processed. **Australia Post checks** that a valid **duty-payment arrangement** is in place before any parcels proceed. **Without that link, parcels are unlikely to leave** the country and could be returned to the sender early in the process. Operational clarity around PDDP versus DDP helps here. Postal Delivered Duties Paid, **often shortened to PDDP**, simply means the** sender pays all duties through the postal system** rather than leaving charges for the recipient. Day-to-day,** PDDP works much like DDP** with courier services. Duties are handled upfront, customers avoid surprise fees, and parcels clear customs more smoothly. Retailers using postal services** now need PDDP-style setups **as standard practice for US shipments. ### Starshipit’s Landed Costs Solution **Zonos plays a central role** in the new postal landscape as one of the **qualified entities approved to remit duties** to US authorities. Its platform supports classification, duty calculation, and collection, which postal operators and merchants rely on to **meet compliance requirements at scale.** Starshipit builds on that foundation through its **end-to-end **[**Landed Costs Solution**](https://starshipit.com/shipping-to-the-us.md). Retailers using this flow **do not need to manage a separate Zonos account** for postal shipments. Duties, taxes, and shipping charges roll into a **single Starshipit bill**, with calculations handled automatically and discrepancies managed behind the scenes. Postal duty changes have caused widespread confusion, particularly for merchants used to simpler workflows. **Clear tooling and integrated processes** **remove much of that uncertainty **and help retailers ship to the US with greater confidence. ### Pricing strategies that avoid “tariffs on tariffs” Pricing decisions have **moved well beyond margin management** for US shipments. Duty handling now intersects directly with how prices are **presented to customers** and how values flow through to customs declarations. Small **configuration gaps can create unnecessary cost exposure**, even when the initial intentions are right. A clear pricing approach paired with the right systems helps prevent that outcome. ### Whether you show duties at checkout or bake them into price – don’t forget customs Retailers generally land on one of two approaches. **Duties can appear as a separate line item at checkout**, aligning with the traditional **Delivered Duties Paid** model. Customers **see** **import charges up front**, pay them at purchase, and receive parcels **without payment requests at delivery**. Transparency sits front and centre, though checkout totals can feel heavier. Other brands prefer to **fold duties into product pricing or shipping rates**. Customers perceive a **single, comprehensive price** and enjoy a **simplified checkout process**, where the seller's coverage of import charges is evident. **Conversion rates often benefit** when surprises disappear, especially for repeat customers. **Problems arise** when **duty-inclusive pricing is handled incorrectly** behind the scenes. Justin Irvine described seeing retailers increase product prices to cover duties, then **accidentally declare that inflated price to customs.** Customs authorities calculate tariffs based on the declared value, so duties are applied to an amount that already includes duty. The result is **paying tariffs on top of tariffs.** Avoiding that trap requires **alignment between pricing strategy and customs data**. The terms and conditions should make it clear that the prices include duties that the customer has already paid. Landed cost tools need to **separate the duty portion from the product value** when generating customs declarations. ### What brands are actually doing – and the risks Early reactions to the new US shipping landscape have varied widely. Morgan Hardy has noted that some brands have [chosen to pause US shipping altogether](https://www.usatoday.com/story/money/2025/08/28/countries-suspended-postal-shipments-to-us-list/85867109007/), at least in the short term. For businesses with **limited US demand or tight margins**, stepping back can feel safer than absorbing new costs or reworking systems under pressure. Other retailers are testing different operational responses. Some are reassessing sourcing, looking beyond China in hopes of **reducing tariff exposure** on certain product categories. Others are investigating **fulfilment options inside the United State**s or in nearby markets such as Canada or Mexico, where goods can be **imported in bulk **before being distributed locally. A third group is experimenting with **drop-ship models or offshore fulfilment partners** that ship directly to US customers on their behalf. If you’re growing US sales or changing where you hold stock, review state sales-tax obligations alongside your fulfilment plans. These are separate from import duties. TaxCloud’s [state-by-state economic nexus guide](https://taxcloud.com/blog/sales-tax-nexus-by-state/) outlines sales-based thresholds; a tax adviser can assess how your sales and stock locations affect your obligations. **Each approach carries trade-offs**, and none is free of risk. **Supply chain changes take time and investment**, while offshore fulfilment introduces new dependencies and compliance considerations. Drop-ship arrangements particularly require expert caution. If a supplier** under-declares values or misclassifies goods** to move parcels faster, US Customs and Border Protection will **eventually connect those patterns back to the brand** behind the shipment. **Short-term cost savings** can look attractive, yet they may** undermine long-term access to the US market**. Observing how peers are responding can be valuable, but sustainable outcomes tend to come from **transparent processes, accurate data, and shipping models that stand up** to ongoing scrutiny rather than quick workarounds. ### A practical checklist: shipping to the US without disruptions Daily shipping to the United States** **now benefits from a **clear, repeatable checklist** that teams can follow before parcels leave the warehouse. ### 1. Confirm your data Product records should already include **HS or HTS codes** that have been carefully reviewed for accuracy. The **country of origin **needs to reflect where the **substantial transformation **actually occurs, and manufacturer identification codes should point to the correct factory or producer. **Clean data at this stage reduces friction **later in the journey. ### 2. Confirm your duties flow A **clear decision on pricing presentation** should already be in place, with either **duties shown at checkout **or** baked into pricing**. Duty collection and remittance methods need to match that decision. Retailers using Starshipit’s landed cost solution can rely on **automated separation of product value and duty amounts**, which supports smoother customs declarations. ### 3. Confirm your postal configuration Postal shipments heading to the US must link to an **approved duties arrangement **before dispatch. **Australia Post **and **New Zealand Post **both **verify this step early**. Parcels missing that connection risk being returned before leaving origin, which disrupts fulfilment and customer expectations. ### 4. Review carrier mix and DDP or collection fees Per-shipment fees charged by carriers or postal networks deserve regular review. **Spot-checking invoices** against expected charges helps **avoid quiet cost creep.** Pricing models should **reflect these fees** rather than absorbing surprises later. ### 5. Get help for anything beyond straight DDP Advanced structures such as** first-sale valuation, B2B2C models**, or **transfer pricing **deserve **specialist input**. Brands should **involve tax professionals early**, particularly when multiple entities or jurisdictions sit within the transaction flow. Expert support at that stage helps companies** navigate requirements** correctly and **maintain long-term, reliable access **to the US market. ### Wrap up: How Starshipit can help keep US orders moving At Starshipit, we built our US shipping workflows** **to match the **reality retailers face today**. Our [Landed Costs Solution](https://starshipit.com/shipping-to-the-us.md) is powered by Zonos, bringing duty calculation and remittance **into** **the same place you already manage labels, carriers, and fulfilment.** Everything runs through a single workflow, with one consolidated bill and fewer moving parts for your team to manage. **Product data can be stored and passed at scale**, including** **HS codes, MID codes, and country of origin, so customs **information flows correctly every time a parcel ships.** That setup **reduces interruptions**, cuts down rework, and keeps orders moving once they leave your warehouse. If US shipping feels heavier than it used to, now’s a **good time to take a closer look.** Talk to our team about configuring US shipping correctly, [book a demo ](https://starshipit.com/book-an-appointment.md)to see how our landed cost solution works in practice, or [start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) to test it with your own orders. Teams that want even more context for today’s article can also [watch the full webinar](https://info.starshipit.com/usa-shipping-ask-us-anything) and hear directly **how retailers are adapting to the shifting shipping environment.** ## Ready to start automating? ## https://starshipit.com/blog-content/use-shipping-automation-to-save-time-this-holiday-season # Use shipping automation to save time this holiday season (with 3 examples) Peak season is nearly here. Retailers can expect to see higher order volumes and more opportunity to create loyal customers. Here's how automation can help. Canonical URL: https://starshipit.com/blog-content/use-shipping-automation-to-save-time-this-holiday-season **Summary:**_ Use shipping automation during the holiday season to route orders, select couriers, print labels, send tracking updates and handle busy sale periods with fewer manual decisions. The examples show how retailers use rules and connected workflows to save time while protecting delivery experience._ **Peak season is nearly here. From Black Friday through to Christmas, retailers big and small can expect to see higher order volumes, more website traffic and more opportunity to create loyal customers.** As always, the same advice holds true: Take the time now to make sure your business is up to scratch and ready for the busy period. Ensure your website can handle the increased number of visitors and set up your [shipping](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) and [fulfilment](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) to save time, cut down on costs and get more orders out the door. Optimisation – especially when it comes to shipping – may be more important this year than ever before. Ongoing economic uncertainty may mean that 2022 isn’t the gangbusters year that 2021 was. For retailers, now is certainly the right time to make their businesses as lean and efficient as possible. In this article, we’re going to look at how shipping automation could make a world of difference to your shipping and fulfilment as we head into [peak season](https://starshipit.com/blog-content/how-to-prepare-your-fulfilment-and-shipping-for-the-peak-season.md). ### The risks of the status quo Make hay while the sun is shining. Pandemic-related issues aside, wise is the retailer who looks for ways to improve their business before they’re forced to. When moving goods online, shipping automation is perhaps the most effective way you can make huge positive changes in your business. **Why? Because automation helps you do more with less. You can:** - **📍 Reduce manual errors** – Automatically correct invalid addresses. - **👷 Reduce staff workload **– Automate document generation, including shipping labels, packing slips, and customs documents. - **🌐 Save time and increase oversight **– Run your shipping, online orders and couriers all from one dashboard, even if you ship from multiple locations. - **📊 Gain new insights from your data **– Using a fulfilment automation platform lets you access the analytics, meaning you can identify areas that are letting you down, like a particular courier. - 📈 **Scale easily **– Software scales with you, especially when it’s cloud-based. Growing your order volumes? Simply change your plan and keep growing. Keep reading to learn how real businesses put shipping automation in place to achieve exactly what we’ve just outlined. ### How can you automate shipping? Introducing a shipping automation platform is as easy as [signing up online](https://starshipit.com/free-trial.md), using ready-to-go integrations to plug in your couriers and eCommerce platforms, and then shipping your first label. **With the right software, your team can save up to 80% of their time by automating fulfilment tasks such as generating labels, selecting couriers, validating addresses, custom forms and sending tracking notifications.** Fulfilment automation software can also serve as the one link between your eCommerce platform and couriers, saving you jumping between courier websites as you try to track down orders. Instead, you can have one dashboard that automatically pulls through orders and writebacks the necessary information. Removing manual tasks eliminates human errors, which keeps your orders moving. As your order volumes increase, automation will be the reason you’re able to continue to dispatch orders. What’s more, shipping automation helps you deliver items quickly and without any hiccups. It's important to get this right because the shipping experience has a direct impact on a customer's decision to return to your store. ### See shipping automation in practice: 3 examples from retailers **There’s no shortage of shipping automation platforms available, but it’s important to select one with the right mix of features and integrations with the couriers and platforms you’re using.** If possible, try and select a platform that also [offers an API](https://starshipit.com/api.md) – allowing you to build out your own integrations if required. Here’s how three different retailers use Starshipit to automate their shipping and fulfilment. ### Case study: How Urban Plant Growers set automatic shipping rules to save on shipping costs **Sydney-based online store Urban Plant Growers uses Starshipit to automate the fulfilment process (from checkout to delivery, including returns).** One feature they make use of is the rules engine. They set up rules based on the cheapest delivery option available and let customers compare shipping options with Starshipit’s live rates at checkout. This automation enables online them to play to their couriers’ strengths as they can toggle between services. > "It’s easy for the warehouse team to use and fits well with a Shopify-based store, syncs perfectly with all our other platforms and is scalable for growth. It’s an effective platform with a lot of automation when you look at all the features." – Dilhan Wickremanayake, Co-Founder of Urban Plant Growers - [Read the full case study](https://starshipit.com/case-study/gathera.md) ### Case study: How Lorna Jane prepares for busy sale seasons with shipping automation **Australian activewear retailer Lorna Jane implemented Starshipit just in time for Black Friday 2021 when, for the first time in the company’s history, the busiest day of the year was calm and ordered.** Starshipit’s shipping solution simplified the process of getting orders out the door, which made for a largely stress-free day. > “Black Friday was a breeze this year. It was an absolute pleasure. The fruits of all the work that we did really paid off in our busiest time. We pretty much cruised through – but pumped out significant amounts more.” — Danny Hancock, Global Operations Manager, Lorna Jane. - [Read the full case study](https://starshipit.com/case-study/lorna-jane.md) ### Case study: How Mountain Culture deliver great shipping experiences every time Australian brewpub Mountain Culture started selling online at the beginning of 2020 and needed a shipping solution that was easy to implement and could work with their courier. **Now, Starshipit handles the shipping basics for Mountain Culture without asking too much of their staff, or their time.** In addition to making it easy to get orders out the door, Mountain Culture relies on Starshipit to make the shipping experience easy for end-customers – something that’s important for their brand. > “People can have a great experience in our bar with our bar staff, but when they buy online they need something else. That’s why you need to care about shipping.” – Harriet McCready, Co-founder, Mountain Culture. - [Read the full case study](https://starshipit.com/case-study/mountain-culture.md) ### Starshipit: Automate your shipping and deliver great experiences across peak season Save time and money on every order this holiday season. When you use smart shipping software, backed up by a [knowledgeable team of shipping experts](https://starshipit.com/support-centre.md), you can reduce stress and get more orders out the door. Why use Starshipit? You can access industry-leading automations, integrations and workflows to create world-class shipping, no matter the size of your business. Give your customers a choice at checkout, simplify your returns process and create a branded delivery experience that’s sure to bring customers back. ## Ready to start automating? ## https://starshipit.com/blog-content/v55j2tkh2nvdrcdezsxk0tul9qld6o # Integration focus: How Starshipit’s integration with Adobe Commerce makes it easy to do business Running an online store requires a bit of planning. Most importantly, it requires a website. Let's explore Adobe Commerce, and why it might work for your business. Canonical URL: https://starshipit.com/blog-content/v55j2tkh2nvdrcdezsxk0tul9qld6o **Summary:**_ Adobe Commerce with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ Running an online store requires a bit of planning. Most importantly, it requires a website. **[Adobe Commerce](http://www.magento.com/)**** is one of the most popular eCommerce platforms in the world, with over 250,000 online stores using it.** 2020 has proven to be a big year for Adobe Commerce, with one version of the platform no longer being supported. In June 2020, [Adobe Commerce 1 stopped being supported](https://magento.com/blog/magento-news/support-magento-1-software-ends-june-30-2020). This original version was built back in 2009, using the old technology of the times. In 2015, Adobe Commerce 2 was released which supports all recent eCommerce and online business innovations. While websites that use Adobe Commerce 1 will still work, their technology is no longer supported or maintained so Adobe Commerce has been encouraging businesses to switch to the newest version. ### Adobe Commerce 101 While [Shopify](http://www.shopify.com/) is widely regarded as the world’s leading DIY website builder, **[Adobe Commerce](https://starshipit.com/magento.md)**** is the biggest player when it comes to complex website platforms. **Adobe Commerce is packed with great features that are more suitable for advanced developers. For even greater functionality, the Adobe Commerce Marketplace (https://marketplace.magento.com/) features a massive 5000+ apps and add-ons, some that you pay for and some that are free. Adobe Commerce Open Source is free; you can choose to pay for additional functionality and add-ons though. Adobe Commerce doesn’t include hosting though so you’ll have to go through a third-party provider. - [Things to think about when setting up an online store](https://starshipit.com/blog-content/how-to-set-up-shipping-for-your-ecommerce-store.md) ### Starshipit + Adobe Commerce **Starshipit integrates with Adobe Commerce to automate the fulfilment of orders.** [Starshipit](https://starshipit.com/home.md) is the leading provider of integrated and automated fulfilment solutions for online businesses of every age and stage. Integrating with a large range of couriers and eCommerce platforms, Starshipit streamlines every step of your fulfilment process, reduces handling time, minimises human error, and improves customer experience. The integration between Adobe Commerce and Starshipit is simple. A customer places an order on your Adobe Commerce website. Their order is automatically imported into Starshipit (via your inventory or warehouse management system if you also run one of those). Once in Starshipit, your orders are automatically allocated to couriers. When they’re dispatched in Starshipit, information is then written back to Adobe Commerce, and notifications can be triggered to keep your customers informed and drive them to your [branded tracking page](https://starshipit.com/blog-content/2020/04/14/how-to-brand-the-online-shopping-delivery-experience-and-why-its-a-good-idea.md). ### Benefits of integrating Adobe Commerce with Starshipit The key benefit of integrating Adobe Commerce with Starshipit is that as your orders come through your online store, they’re automatically allocated to certain couriers based on rules you’ve set up. It’s fast and easy to print shipping labels and generate customs documentation, and you can engage with your customers at every step of the delivery journey. If you use both Adobe Commerce and Starshipit, you can also display live rates at checkout. This is useful if you have multiple shipping methods and want to give your customers choice and total transparency around delivery speed and cost. ### Make the most of Starshipit + Adobe Commerce For online retailers who use Adobe Commerce, it’s easy to streamline and improve the efficiency of your fulfilment by integrating with Starshipit. Sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) today and take control of your fulfilment. ## Ready to start automating? ## https://starshipit.com/blog-content/want-to-send-more-parcels-to-more-people # How small business owners can ship more parcels in less time If you’re only just managing to get orders to your customers, you may want to look at different ways to increase your shipping capacity. Canonical URL: https://starshipit.com/blog-content/want-to-send-more-parcels-to-more-people **Summary:**_ Small business owners can ship more parcels in less time by automating fulfilment, using multiple couriers, sending real-time tracking and keeping returns simple. Start with the repetitive dispatch tasks that slow the team down, then add tools as order volume grows._ **If you find you’re only just managing to get orders to your customers, it may be time to look at the different ways you can increase your capacity to send more parcels to more people, in less time.** It could be that you and your team (perhaps you’re the team!) are still having to log into different courier systems or perhaps you’re using labour-intensive picking and packing processes. From the moment your customer hits “checkout” to the moment they receive their parcel, there are a number of wrong turns or missteps that could happen. However, the good news is that you can avoid a large portion of these time-wasting stressors. We like to keep things as simple as possible, so we’ve put together an actionable list that will increase your ability to get more orders to customers, a whole lot faster. ### 4 quick wins to speed up the fulfilment process #### 1. Automate and streamline Many of our online retailers used to (before using Starshipit!) hire extra staff to help out during busy times.** Instead of paying for extra hands to help out, you could consider using shipping automation software to automate labour-intensive tasks.** Shipping automation software also enables you to print shipping labels at high speeds (for when your products are flying off the shelf!). You can also easily set automation dispatch rules ([more on that in this article](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md)). We've found that our retailers average time savings are between 50-80%, so this means they can refocus their energies on managing and growing their business. ### 2. Choose multi-courier automation Another important factor is making sure you have more than one courier option. It’s always a good idea to get to know the various courier options for both local and international shipping. **Using a multi-courier automation platform like Starshipit allows for this level of courier flexibility. **There are two good reasons for this. Firstly, when orders increase during seasonal holiday sales or during a lockdown, your single-minded priority is to get orders delivered to keep your customers happy. If you have always relied on one go-to courier and they are too busy on the day you get your biggest order (this happens!) you won’t have time to shop around for another courier. Secondly, some shipping platforms offer cheaper shipping rates for the couriers they have direct relationships with. If you at some point find a different courier that you have negotiated cheaper rates with, you may be charged a penalty for each parcel. To make sure you are able to use the couriers you choose, it’s a good idea to maintain courier flexibility and keep your options open. We find you can never have enough courier friends. #### Want to learn more? Learn more about [multi-courier automation software vs courier aggregators](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md) and [how to set up rules based on the cheapest delivery options](https://support.starshipit.com/hc/en-us/articles/360001584895-Create-a-rule-based-on-cheapest-delivery-option?_ga=2.37197792.135640672.1655663649-1538484001.1646615388). ### 3. Customers love real-time tracking – 74% to be exact! According to Australia Post’s first-ever Parcel Receiver Survey of February 2021, [74%](https://auspost.com.au/content/dam/auspost_corp/media/documents/delivery-experience-report-2021.pdf?_ga=2.264156108.135640672.1655663649-1538484001.1646615388) of Australian customers value tracking as this manages expectations. By using a multi-courier automation platform, Starshipit, can send tracking notifications at 5 stages along the delivery journey. You can also brand these notifications, which can upsell or cross-sell, or link to engaging content. As the online economy matures, customer experience is fast becoming a differentiator for brands, sending branded tracking pages resets delivery expectations when needed and enables you to manage deliveries with a professional touch. Learn more about how to [enable and configure branded tracking](https://support.starshipit.com/hc/en-us/articles/115000827566-Enable-and-configure-the-branded-tracking-page?_ga=2.264156108.135640672.1655663649-1538484001.1646615388). ### 4. Keep returns smart and fast Another time-saving tip is to make sure you have a clear returns (boomerang) policy in place. You can use Starshipit’s branded tracking page to implement your returns policy. Once the branded tracking page is sent to customers they can use this page to email their reason for the return. They will then receive an email reply with a printable shipping label. That's how easy it is to implement a returns policy! Learn how to [set up a self-service return label generator](https://support.starshipit.com/hc/en-us/articles/115000906863-Set-up-self-service-return-label-generator-?_ga=2.88905819.135640672.1655663649-1538484001.1646615388). ### Looking for a smarter way to ship? Using multi-courier automation will speed up the process of getting orders to customers. Starshipit gives you one dashboard to manage all the couriers you choose and easily integrates with your existing eCommerce and inventory software. You can print shipping labels, manage returns and use automation rules to save up to 80% in handling time. Try our [30-day trial for free](https://starshipit.com/free-trial.md), no credit card required ## Ready to start automating? ## https://starshipit.com/blog-content/warehouse-kpi # Warehouse KPI examples: 24 KPIs you need to improve fulfilment Learn how to effectively track warehouse KPIs to improve processes and ship orders efficiently. Canonical URL: https://starshipit.com/blog-content/warehouse-kpi **Summary:**_ Warehouse KPIs measure whether fulfilment is accurate, efficient and ready to scale. Track metrics such as order accuracy, pick rate, inventory accuracy, labour productivity and dispatch time so warehouse teams can spot bottlenecks before they affect customers during daily dispatch._ **A robust shipping fulfilment process** is about more than just what happens when a package leaves your warehouse. **By taking control and working efficiently **in the areas you and your staff can influence, your business can benefit from **the moment an order is placed **to when it's shipped off with a trusted courier. For retailers, **fast and accurate shipping** isn’t just about operations—**it’s a competitive advantage** that **builds trust and drives repeat business**. But how do you know where there’s room for improvement? **By identifying and **[**monitoring warehouse KPIs**](https://starshipit.com/shipping-reporting.md)** (key performance indicators)**, you can start to paint a picture of what you're doing right and where there’s room for optimisation. **Tracking KPIs** can help you **increase team efficiency, reduce costs and improve order accuracy**—all key to **keeping customers happy**. Miss this, and you **risk losing ground to global giants** like Amazon, Temu and others who are setting the bar high with super-fast delivery. Let’s dive into **common warehouse KPI examples** and look at how becoming a strategic, data-driven warehouse can help you outpace rivals by delivering orders faster, cheaper, and more reliably. ### Table of contents - **What are KPIs in a warehouse context?** - **The benefits of warehouse management KPIs for your business** - **Warehouse KPI examples** – core warehouse KPI metrics - **KPI examples for warehouse employees** - **Warehouse Supervisor or Warehouse Manager KPI examples** - **KPIs for Warehouse Pickers** - **Using a warehouse KPI dashboard with automation** - **Export your data with a warehouse KPI Excel template** - **Next steps: **using warehouse KPIs to drive efficiency ### What are KPIs in a warehouse context? **A warehouse KPI is any measurable metric** that can be used to **track efficiency and performance** in its day-to-day functions. This could be anything from **total orders shipped** to **inventory turnover**, but we’ll get into the full list later on. For a warehouse serving an eCommerce business, **meeting or missing KPIs** will have an effect on the team’s **ability to fill orders**. Inventory management is a good example – if **inventory isn’t restocked quickly or accurately**, it could affect **same-day delivery **orders or result in **customers getting the wrong items **shipped to them. The root cause? Often, it’s not just **stock levels**, but **poor visibility or slow receiving processes** – issues your KPIs can help to pinpoint. ### The benefits of warehouse management KPIs for your business Let’s take a look at some of the **benefits** paying attention to [warehouse management KPIs](https://www.unleashedsoftware.com/blog/the-12-warehouse-kpis-you-should-be-tracking-right-now/) can provide your business. Unlike generic best practices, tracking the** right KPIs will diagnose specific bottlenecks,** like excessive picker travel time or overstocked shelves, and help you **address these root cause issues.** Whether you’re looking to **save money or get your team working together better**, a strategic **focus on metrics is essential** to find areas for improvement. Measuring warehouse KPI metrics can – through the process of addressing the underlying issues – lead to **benefits such as:** ### Increased efficiency **Reducing wasted time** in the picking and fulfilment process gets orders **shipped quicker**. ### Better inventory control Real-time data and tracking of your products can help to **avoid overstocking or stockouts** that **disrupt the fulfilment process.** ### Improved order accuracy Efficiency and accuracy at each stage of the process **reduces the rate of returns** due to error and helps **build customer trust** in your business. ### Optimised workforce performance Clear metrics can help you** identify bottlenecks** in picker routes or packing workflows and determine the **most** **efficient way** to reallocate team efforts. ### Warehouse KPI examples – core warehouse KPI metrics Warehouse KPIs need to be **clear and measurable benchmarks**. By providing clarity to your employees about these metrics, **they can understand why they’re being measured** and may even have their own suggestions for improvement based on their experience. It’s also **essential to choose warehouse KPIs that are measurable **so you can compare new data with old and see if any changes have a noticeable impact. **Choose KPIs based on your warehouse’s unique challenges** – speed for same-day delivery, cost for tight margins, or accuracy for high-value items. Think about what metrics would be best for improving order accuracy, managing your inventory or enhancing team productivity. **The right data will help you find inefficiencies** and **improve your workflow** to help you meet these goals. **Starshipit tip:** If warehouse KPIs feel overwhelming to track, consider using a tool like Starshipit that **automates the process for you.** ### KPI examples for warehouse employees While it’s possible to turn almost any task into a trackable metric, there are some shipping KPIs we think every warehouse should be tracking. These are general KPIs that can **help you understand your fulfilment efficiency and overall team performance.** Focus on these over others, like vanity metrics (e.g. total packages moved), to drive real outcomes. **General warehouse employee KPIs include:** 1. _Order picking accuracy_ 1. _Orders picked per hour_ 1. _Average fulfilment time_ 1. _Rate of return due to picking errors_ 1. _Warehouse throughput_ 1. _Order lead time_ 1. _Carrying cost of inventory_ 1. _Inventory turnover rate_ 1. _Stock-to-sales ratio_ 1. _Lost sales due to out-of-stock items_ ### 1. Order picking accuracy This tracks the **percentage of orders picked correctly**, a direct measure of **quality over speed.** High accuracy **reduces costly returns**, while low accuracy signals issues like **unclear labelling or rushed workflows.** Focus on this metric to improve customer trust. ### 2. Orders picked per hour This measures how many items **a picker handles hourly,** balancing speed with practicality. It’s not just about pushing staff harder – pair it with travel time data to see if layout changes could boost output without burnout. ### 3. Average fulfilment time This tracks the **total time from order receipt to dispatch,** spotlighting delays in picking and packing. **Reducing this time can** unlock faster shipping options but first weigh up the cost – rushing might spike errors. Aim for a sweet spot based on your delivery promises. ### 4. Rate of return due to picking errors This reveals **how often the wrong items reach customers,** tying directly to accuracy. A high rate might justify slower picking for precision, while a low rate lets you push speed. ### 5. Warehouse throughput **This counts items processed daily or weekly,** showing overall capacity. It’s **useful for scaling,** but don’t chase it alone. High throughput with sloppy accuracy wastes effort. Check it against order lead time for more context. ### 6. Order lead time This spans **order placement to customer delivery,** including shipping. Shorter lead times boost satisfaction, but warehouse control ends at dispatch – carrier delays can skew it. Focus here if speed is your brand’s edge, and coordinate with couriers. ### 7. Carrying cost of inventory This **tracks storage costs for unsold stock,** like rent or spoilage. Lowering it might mean tighter inventory cycles but overdo it and stockouts loom. Use this **to decide if holding extra stock beats losing sales.** ### 8. Inventory turnover rate This measures **how often stock refreshes,** hinting at demand alignment. High turnover cuts carrying costs but risks shortages; low turnover ties up cash. ### 9. Stock-to-sales ratio This compares **inventory to sales volume, **flagging overstock or shortages. A balanced ratio **avoids lost sales** without bloating storage costs. ### 10. Lost sales due to out-of-stock items This **estimates revenue lost when stock runs dry,** a wake-up call for inventory planning. Reducing it might mean higher carrying costs – this is decided based on profit margins. It’s a strategic lever for growth, not just a number. ### Warehouse Supervisor or Warehouse Manager KPI examples Some warehouse KPIs are better suited to managers and senior staff as they tie to **broader business goals** like **cost control** and **customer retention.** If you’re a warehouse manager, you will need to manage KPIs relating to employee performance and overall company efficiency, which guide strategic decisions. **Here are the critical warehouse KPIs for supervisors and managers:** 1. _Inventory record accuracy_ 1. _Labor cost per order_ 1. _Dock-to-stock time_ 1. _Order cycle time_ 1. _Receiving efficiency_ 1. _Backorder rate_ 1. _Perfect order rate_ 1. _Space utilisation rate_ 1. _Storage cost per unit_ 1. _Warehouse capacity utilisation_ ### 1. Inventory record accuracy A critical warehouse KPI that **measures how accurately recorded inventory matches actual physical stock.** High accuracy **prevents stockouts or overordering;** low rates point to unreliable counts. ### 2. Labor cost per order This tracks labour expenses per order, **revealing staffing efficiency. **High costs **might signal overstaffing** or **slow processes,** while low costs could hide quality issues. Balance it with picking accuracy for real insight. ### 3. Dock-to-stock time This **measures how fast incoming goods hit warehouse shelves,** critical for **avoiding back orders.** A slow time might justify more staff at receiving, but automation could provide a cheaper alternative. ### 4. Order cycle time This **tracks processing speed from order entry to dispatch,** a core efficiency metric. Shorter cycles impress customers but **rushing risks errors** – data should set the pace. ### 5. Receiving efficiency This **counts items processed per worker** at intake, testing staff productivity. High efficiency **cuts labour costs,** but low numbers might mean understaffing or bottlenecks. Pair it with dock-to-stock to spot the real issue. ### 6. Backorder rate This **tracks orders delayed by stockouts,** a red flag for planning. A high rate might push you to overstock, but that could hike carrying costs. ### 7. Perfect order rate This **measures orders delivered flawlessly** – picked right, packed well, shipped on time. It’s the gold standard for customer satisfaction. ### 8. Space utilisation rate This **shows how much of your warehouse is actively used,** guiding expansion decisions. High rates save rent but can clog workflows; **low rates waste money.** Optimise with throughput data – **don’t just fill space for the sake of it. ** ### 9. Storage cost per unit This **calculates the cost to store each item,** from rent to utilities. Lowering it might mean faster turnover, but **stockouts hurt sales.** Use this to weigh holding costs vs. availability. ### 10. Warehouse capacity utilisation This **assesses total space efficiency,** beyond just storage. **High utilisation maximises your footprint,** but **overcrowding slows pickers.** Balance it with picker travel time. ### KPIs for Warehouse Pickers When managing your picking team, there are key metrics to track **picker efficiency and accuracy,** balancing **speed with quality.** These can also be shared with your pickers to help them understand how they are performing and what the expectations are for their role. ** Essential warehouse KPIs for pickers include:** 1. **Pick rate per hour** – Number of items picked in an hour. 1. **Picking accuracy rate** – Percentage of orders picked correctly. 1. **Travel time per pick** – Time spent walking between storage locations. 1. **Cost per picked order** – The labour [cost of picking each order](https://starshipit.com/shipping-costs.md). ### Using a warehouse KPI dashboard with automation Being aware of all the different warehouse KPI examples is one thing, but how do you keep track of all this data and **ensure it’s actually helpful** rather than overwhelming? A warehouse KPI dashboard** is a useful tool **that will help you **track, visualise and monitor **these metrics in real time. The advantage of using a dashboard is that it **centralises your data** across all the warehouse KPIs you’re monitoring and means **you don’t have to jump between platforms** to compare **the number of backorders** with your inventory accuracy rate. It can also become **a one-stop shop for measuring employee efficiency** alongside fulfilment speed and inventory levels to give a detailed overview of how your warehouse supports broader goals like customer acquisition. To really take this to the next level, [automation can bring even more efficiency](https://starshipit.com/fulfilment-automation.md) into the reporting process and **reduce the amount of time you spend combing through data.** Automation helps by: - **Providing real-time insights into warehouse efficiency – **instead of manually pulling a report, an automated dashboard can display live KPIs. - **Enabling businesses to make data-driven decisions –** collected data can help you target inefficiencies and make process changes that will have a tangible impact. **Starshipit tip:** Instead of manually pulling reports, Starshipit’s dashboard provides real-time visibility into key warehouse KPIs like order accuracy, shipping times, and carrier performance – helping you make faster, more precise decisions. ### Export your data with a warehouse KPI Excel template Sharing warehouse KPI metrics can sometimes be difficult depending on who has access to the dashboard and who is familiar with the data you’re collecting. Being able to **communicate trends** with employees or senior leadership is important in situations like **giving performance reviews, explaining a change in process to the pickers or making a case for investment** in your warehouse operations that needs approval from leadership. By exporting data to a **warehouse KPI excel template**, it can be easier to analyse the data you’ve collected and review the performance metrics that you’re focused on. **Some key benefits are:** ### Track trends in fulfilment efficiency Are there times in the year when **efficiency drops**? Are you seeing new processes impact fulfilment speed? **Monitoring trends over time **will help you understand how things develop. ### Monitor employee performance over time Who are your star performers? Where are the bottlenecks in their picking routine? **Review order accuracy** stats and the **labour cost **of each order to understand how efficient your team is. ### Identify areas of improvement with historical data What was your order accuracy rate two years ago? What about your backorder rate in the lead up to last Christmas? Real-time data is just part of the puzzle, as **reviewing previous trends can help **you realise what changes have helped your warehouse operate efficiently, and opportunities for more improvement. **Starshipit tip:** Need a quick warehouse KPI report? With Starshipit’s reporting and analytics tools, you can export key performance data in seconds. This makes it easy to analyse trends, track fulfilment efficiency, and improve operations. ### Next steps: using warehouse KPIs to drive efficiency To make the most of your warehouse KPIs, you want to **ensure you have the right tools **that not only help you collect data, but **analyse it regularly** as well. By regularly reviewing your warehouse KPIs against your goals, you can **continuously improve** your processes for **greater efficiency, effective cost control and fast (but still accurate!) fulfilment speed.** By the right tools, we of course mean a warehouse KPI dashboard that can **show you essential metrics** in real time so you can **stay on top of the numbers that matter most.** With smart use of automation features, plus the ability to export data to warehouse KPI excel templates, you can **track past and future trends** to watch how these metrics evolve over time and identify trends that need your attention. To get a glimpse of what this could look like in your warehouse, [try a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) of Starshipit and [Starshipit Warehouse Management](https://starshipit.com/warehouse-management.md) and see how tracking warehouse KPIs can turn operational wins into a competitive edge. ## Ready to start automating? ## https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them # What are shipping rules and why do you need them? You've likely heard this term before. But what are shipping rules and why do you need them? In this blog, we explore this powerful feature of automation. Canonical URL: https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them **Summary:**_ Shipping rules are automated conditions that decide how an order should be handled, such as which courier, service, label, package or notification to use. They matter because they remove repetitive choices from dispatch and help teams apply the right fulfilment process consistently._ **Fulfilment automation is made up of a lot of different components, but a key one is the use of rules.** Rules are a set of functions that empower businesses to use logic or business ‘smarts’ to automate and streamline their manual processes. A rule contains both a condition (or multiple conditions) and a subsequent action. When certain criteria meet these conditions, it carries out the action with no manual input. For example, a customer might select express shipping at checkout and you might have a rule that automatically allocates all express shipping orders to a certain courier. ### Why do we use rules in fulfilment? **Rules streamline the fulfilment process so you can virtually set and forget, removing a lot of additional clicks and manual decision making.** As an order comes through your eCommerce store and is imported into Starshipit, if it meets the conditions set by our powerful rules engine, the actions are triggered and applied automatically to the orders. #### Why rules are so effective The primary benefit of rules is how much time they save a retailer. The smarter your rules are, the less your staff need to manage order allocation and printing, giving them more time to focus on other, more manual, parts of the business. Reducing human error in your warehouse is a big one too. The fewer touchpoints, the fewer errors that will occur. The fewer errors, the less likely you’ll have to redo orders which will ultimately cost your business in time and/or money. ### What rules can I make? Starshipit’s powerful rules engine enables online and omnichannel retailers to automate many key functions, so they barely have to lift a finger. #### Common rules include: **Assigning orders to different courier services based on shipping method selected by a customer at checkout** - E.g. At checkout, customer might be able to choose between standard and express shipping. You might work with two couriers, only one of which offers express shipping. Therefore, you might create a rule that automatically assigns any order that has been selected as express shipping to that courier. **Assigning orders to different courier services based on the receiver’s destination address using parameters like street, country, postcode and state** - E.g. You might set up a rule to automatically assign all domestic orders to Australia Post and international orders to DHL Express. **Setting delivery options for particular criteria, like authority to leave or signature required** - E.g. You might set up a rule that every order that has a value of more than $100 must be signature required. **Assigning orders to a certain child account** - E.g. Your online store might have one warehouse in every state in Australia. Within your Starshipit account, you can create a child account for every warehouse you operate out of, then link them all to your parent (overall) account. From here, you could create a rule that automatically assigns any order that’s being sent to WA to be automatically assigned to your warehouse in WA. Then, your WA warehouse would manage these orders themselves. Creating a rule that assigns orders to the destination’s nearest warehouse means that you can offer cheaper shipping with local couriers. **Managing dangerous goods** - E.g. If you deliver dangerous goods, you might set up a rule based on SKU that automatically assigns DG products to the appropriate courier. - [Learn more about rules](https://support.starshipit.com/hc/en-us/articles/115001575803-Rules-overview?_ga=2.92664797.135640672.1655663649-1538484001.1646615388) ### When good rules go bad The beauty of rules is that you can create a rule for just about every possible fulfilment scenario. Because of this, you need to be careful that you don’t set rules that effectively cancel each other out. In Starshipit, our rules engine prioritises rules from top to bottom. This means that as an order comes in from your eCommerce store, every rule from the list will be applied from the top down. If you have rules that try to set conflicting actions further down the list, the uppermost rule will be applied. The key is to keep it simple. Make your rules logical and intuitive. You can make as many as you like – but that doesn’t mean that lots are necessary. When you start with Starshipit, we suggest setting up a few simple rules. Then, as you come up with more scenarios or realise there’s a common pattern happening in your warehouse that could be easily automated, add more (keeping the existing ones in mind). ### Start automating your fulfilment now Fulfilment automation makes it easier and faster to get orders out your doors and into your customers’ hands. To start automating your fulfilment today, sign up for a [free 30-day trial](https://starshipit.com/free-trial.md) with Starshipit. ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-a-branded-tracking-page # What is a branded tracking page? Benefits and setup Understand branded tracking pages, what to include, how they work with shipping notifications and how to set up and test yours in Starshipit. Canonical URL: https://starshipit.com/blog-content/what-is-a-branded-tracking-page **Summary: **_A branded tracking page shows a customer’s shipment progress in a page styled for the retailer, with relevant delivery information and a clear route to support. Customers usually open it from a tracking link in an email or SMS. It helps keep the post-purchase experience consistent while using available carrier tracking data._ Your customer opens a dispatch email and selects the tracking link. The page they reach should help them understand their delivery without wondering whose site they are on or where to ask for help. A [branded tracking page](https://starshipit.com/branded-tracking-page.md) brings that experience closer to your store. The design matters, but the useful part is how clearly it presents the order’s progress and the next step. ### What is a branded tracking page? A branded tracking page is an order-tracking page that carries the retailer’s identity, such as its logo and colours, alongside shipment information. **It gives the customer a recognisable place to check the latest available delivery status.** The page displays the tracking information available through the carrier and connected software. That is usually based on shipment events, such as a scan or delivery update, rather than a continuous view of the parcel’s location. If you are trying to find your own order, follow the link from the retailer or contact that retailer or its carrier. Our [parcel support guidance](https://support.starshipit.com/articles/9171330231951-Where-s-my-parcel) explains why Starshipit cannot act as the courier for your delivery. ### How is it different from a shipping notification? A shipping notification is a message, usually an email or SMS, sent at a selected stage of the order journey. A tracking page is the destination the customer can revisit to check available updates. They work together. The notification tells a customer something has changed and supplies the link; the page gives them a place to review the shipment information later. **One does not replace the other.** Compared with a carrier’s tracking page, a retailer-branded page can bring your identity, help details and relevant store links into the same experience. The information and customisation available depend on the service and platform you use. ### What should a branded tracking page include? **Make the delivery question easy to answer before adding anything else.** A useful page should provide: - **Recognisable branding: **enough visual consistency to reassure customers they have followed the right link. - **The relevant order or shipment reference: **so customers can identify what they are viewing. - **The latest available tracking status: **in wording the customer can understand. - **Delivery context: **an estimate or further carrier information where supported, without turning an estimate into a promise. - **A clear support route: **who to contact and how when the available update does not answer the question. - **Relevant next steps: **such as your returns policy or useful product information, where appropriate. For orders with multiple parcels, check how the page displays each shipment. Avoid a design that leaves customers thinking the entire order has arrived when only one package is delivered. ### How can branded tracking help customers and your team? Customers can return to a familiar page instead of searching their inbox or contacting your team for a tracking link. Keeping support details near the delivery information also helps them find the right person when something needs investigation. For your team, consistent messages and a clear page can reduce avoidable back-and-forth. **That outcome depends on accurate information and a working support process; a new logo alone does not remove delivery enquiries.** Keep the success measure practical. Look for fewer enquiries caused by missing links or unclear statuses, while checking that customers with genuine delivery problems can still get help. Our [WISMO guide](https://starshipit.com/blog-content/too-many-wheres-my-parcel-queries-automated-shipping-could-be-the-answer.md) covers how to measure those contacts. ### A retailer example of branded tracking Fashion retailer [La Mood](https://starshipit.com/case-study/la-mood.md) used Starshipit’s branded tracking and notifications as part of its shipping workflow, keeping delivery communications connected to its own brand. The case study shows how post-purchase communication can sit alongside the practical work of importing orders and printing labels. For your store, the starting question is simple: does the tracking journey feel like a continuation of the experience customers just had at checkout? Open your own dispatch message and follow the link. Check whether the branding is recognisable, the status is clear and the help option takes customers to the right place. ### What useful content can you add beyond tracking? Choose extra content around the customer’s situation. These are illustrative approaches, not claims about a particular retailer’s results: - A plant retailer could link to care instructions so the customer knows what to do when the order arrives. - A beauty retailer could share a product-use guide below the tracking details. - A clothing retailer could make its returns policy easy to find, without placing it ahead of the delivery status. **Use promotions sparingly.** If the customer is looking for a delayed parcel, a sale banner should not make the status or contact information harder to find. Start with one genuinely useful addition and check whether it improves the experience. ### How do you set up a branded tracking page in Starshipit? Start by deciding what your customers need to see, then [configure your branded tracking page](https://support.starshipit.com/articles/115000827566-enable-and-configure-the-branded-tracking-page) and the messages that link to it. 1. Open the tracking and notification settings in Starshipit and select the tracking page template you intend to use. 1. Review the branding and page options available on your plan. Customisation differs between basic and advanced functionality. 1. Add the relevant contact information and useful page content. Keep tracking prominent. 1. Configure the notification templates and delivery stages that will send customers the tracking link. 1. Send a test notification and follow the link on desktop and mobile before enabling the full journey. Check the notification settings in your eCommerce platform and carrier account as part of the same review. You want customers to receive a coherent sequence, rather than several messages saying slightly different things. **Do not assume selecting a page template also configures every notification.** Check both parts, using the support documentation for the interface and plan you have. **Starshipit tip: **Finish the core delivery experience before adding promotional content. Check the page with a normal delivery, a multi-parcel order and an exception in mind. The status and support details should remain useful in each situation. ### How do customers access the page? Customers typically open their shipment’s tracking link from a notification. The link should take them to the relevant order or parcel, rather than a generic marketing page. **Test an actual notification preview, not only the page editor.** Check the destination, the order reference and the help link. For a wider test plan, see our [parcel tracking best practices](https://starshipit.com/blog-content/parcel-tracking-best-practices-for-happy-customers.md). ### What should you check before launching? - The page identifies your brand and the correct shipment clearly. - Status messages reflect the information actually available. - Tracking and support details are easy to find on a phone. - Multi-parcel orders are understandable. - Notifications link to the intended page and do not conflict with other senders. - Extra content supports the delivery experience without distracting from it. Keep reviewing the page after launch. Customer questions can show where the wording or next step needs to be clearer. ## Branded tracking page FAQs ### Can a branded tracking page replace customer support? It can help customers find routine shipment information themselves, but delivery problems still need a support process. Keep your contact route visible and make sure someone owns enquiries that require investigation with the carrier. ### Can you use branded tracking with several carriers? That depends on the platform, connected carriers and services you use. Review support for your shipping setup and test representative shipments. A consistent page design is valuable, but the events and delivery information available may differ between carriers. ### Should you add product recommendations to the page? Only where the page’s available options support them and they help the customer experience. Start with the shipment status, relevant references and support details. Add secondary content below those essentials, and check that it stays out of the way when a customer needs help. ## Keep your delivery experience recognisable ## https://starshipit.com/blog-content/what-is-a-courier-aggregator # What's the difference between an aggregator and enabler? A shipping aggregator resells selected courier rates, while a shipping enabler lets you use your own courier accounts. Compare both models before choosing. Canonical URL: https://starshipit.com/blog-content/what-is-a-courier-aggregator **Summary:**_ A courier aggregator resells access to a limited set of carrier rates, while a shipping enabler lets you connect your own courier accounts, negotiate direct rates and keep control of carrier relationships. Compare pricing mark-ups, courier choice, support paths and scaling plans before choosing a model._ **This article was updated in October 2022 to provide the most accurate and up-to-date information.** Every online retailer, regardless of what they sell, asks themselves the same question: "[How do I get my orders out the door?](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md)" For some retailers, the answer is a shipping aggregator. An aggregator brings multiple carriers into one platform to provide online retailers with lower-than-normal shipping rates. It gives retailers greater visibility across the pricing of many courier providers, which helps them choose the cheapest one. But while initially easier, the downsides of shipping aggregators really start to stack up as your business grows. **In this article, we’ll explore shipping aggregators, why they may not be the best option for your business, and an alternative that will save you money and time.** ### Table of contents - Why retailers choose shipping aggregators - Some of the problems with shipping aggregators - Aggregators vs enablers - The main benefit of a shipping enabler - Why retailers choose shipping enablers - Starshipit: The powerful, all-in-one courier enabler platform ### Why retailers choose shipping aggregators In the early days of a business, a courier aggregator is seen as a great option because it’s a plug-and-play one-stop shipping shop which takes care of everything shipping-related. Retailers feel like they save time by not having to contact multiple carriers. And with their fulfilment taken care of, business owners have more time to focus on making money. As a company becomes more established, savvy business owners should be looking at how to save money while scaling. Just because a courier aggregator is quick and easy, doesn’t make it [the best choice long-term](https://starshipit.com/blog-content/shipping-rates-why-an-aggregator-might-not-be-right-for-you.md). In fact, long-term, an aggregator will actually cost you money. ### Some of the problems with shipping aggregators ##### 💰 Pricing mark-ups In order to make money, a shipping aggregator marks up its couriers’ prices then clips the ticket, which means you have to pay for your shipping plus the convenience of getting that ‘lower’ price. It might look like you’re getting a good deal but if you went straight to the courier, you’d get it even cheaper. ##### 🚚 Limited number of couriers An aggregator is also restricted by the carriers it partners with. For example, if a courier aggregator advertises pricing for 10 couriers, what’s to say that other providers can’t offer better pricing? The numbers might look good in the moment, but that doesn’t mean they’re the best numbers out there. ##### 📞 Cheap ≠ best Just because one carrier is cheaper than another, doesn’t mean they offer the best service. An aggregator ranks carriers in order of price, not reputation, so if you’re only making your decision on how much you’ll save you may end up with a negative experience further down the track. ### Aggregators vs enablers Another way to get the best shipping pricing for your business is to secure pricing yourself. Of course, no one’s got time for that; that’s why you signed up with an aggregator in the first place, right? To really save money and hassle, a [fulfilment](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) enabler is your best bet. While an aggregator passively serves up pricing, an enabler empowers businesses to negotiate the best rates directly. An aggregator marks up their pricing and profits on the difference, while an enabler gives their retailers real-life savings that they can pass onto their customers or keep for themselves. An aggregator restricts retailers to selected carriers, but an enabler has great relationships with a wide range of domestic and international carriers that offer them different ways of doing things. ### The main benefit of a shipping enabler The greatest benefit of an enabler is their relationship with couriers. An enabler doesn’t just send retailers a courier’s way like an aggregator does; they work with them in partnership. Because they have such good relationships with the couriers, an enabler can send a customer directly to a rep to start the negotiation process, instead of going in blind via a generic email address. These relationships take the pain out of negotiating rates direct, so as a retailer grows and scales they can save money and improve efficiencies in parts of the business that matter. You also need to consider the middleman issue: When you deal with an aggregator, you’re never actually working with the courier company directly. This means if there’s ever an issue with the courier, you’ll need to work through an intermediary to solve the problem. ### Why retailers choose shipping enablers **Here are the main reasons we’ve found customers choose shipping enablers over shipping aggregators:** - 💰 Save on shipping rates. Negotiate your own rates directly with each courier. As you scale, you get access to better rates. - 🚚 Pick and choose from any courier you want (Essential when you want to start shipping overseas). - 🧑‍🤝‍🧑 Control your relationship with each courier, meaning you can quickly manage issues directly with the courier, instead of dealing with a middleman (Useful if there’s a problem). - 💻 The shipping software provider you choose remains focused on the technology, not clipping the ticket on each order you ship. Got a question that we haven’t answered? We’d love to talk to you. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Starshipit: The powerful, all-in-one courier enabler platform Now that we’ve got an understanding courier aggregators and enablers, your next question is likely going to be: “So how do I get started?”. Allow us to introduce you to Starshipit, our [shipping and fulfilment platform](https://starshipit.com/fulfilment-automation.md) that’s designed to streamline and automate your shipping – all while letting you control your courier costs. **So why use Starshipit?** #### A centralised dashboard to manage your shipping The best courier enablers are the ones that manage the whole fulfilment process for you. We’re not just talking about pricing; we’re talking about automating the entire process so the technology works for you. Starshipit is the leading provider of integrated and automated shipping solutions for online businesses of every age and stage. Integrating with a large range of couriers and eCommerce platforms, Starshipit streamlines every step of your fulfilment process, reduces handling time, minimises human error, and improves your customer experience. #### Ready-to-go integrations Starshipit does so much more than save you money. Starshipit connects you with your preferred domestic and international carriers, like NZ Post, Australia Post, FedEx, Royal Mail, DHL Express and UPS, to simplify the process of fulfilling orders. With [more than 40 couriers](https://starshipit.com/integrations.md) on our books – and more on the way – we don’t restrict you to a limited selection of couriers; we give you a wide range of options that suit you domestic and international needs. #### Starshipit is an enabler: Leverage our partnerships with leading couriers Our team has ongoing, face-to-face relationships with each of our carrier partners – both a strength and benefit that we pass onto our customers. These relationships mean that retailers who use Starshipit can negotiate the best pricing with their carriers directly, based on the services they need. The best way to get started is to [sign up for a 30-day free trial](https://starshipit.com/free-trial.md), we can then help connect you to the right people in order to get courier accounts set up seamlessly. #### Our pricing is designed for where you are – and where you’re going A one-size-fits-all shipping solution doesn’t take a business’ unique needs into consideration. That’s why customisation is key when it comes to finding [the best pricing](https://starshipit.com/pricing.md) to suit your business’ unique shipping needs. Our pricing scales with you, from when you’re shipping 10 packages per week to 5,000. ### Starshipit: Try for free or talk to our team We hope you found this article useful. If you’d like to learn more about the benefits of Starshipit’s automated shipping and fulfilment platform, check out our features pages or [book a demo](https://starshipit.com/book-an-appointment.md) with one of the team. Or, if you’re more hands-on, [sign up for a 30-day free trial](https://starshipit.com/free-trial.md) to see how Starshipit can supercharge your business. ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-a-fulfilment-service # What is a fulfilment service? Learn what fulfilment services are, why they are so important for your commerce store, and how you can start implementing fulfilment automation yourself. Canonical URL: https://starshipit.com/blog-content/what-is-a-fulfilment-service **Summary:**_ A fulfilment service stores, picks, packs and ships orders for an eCommerce business, either in-house or through an external provider. Compare cost, delivery speed, inventory visibility, order accuracy and customer support before deciding whether to outsource fulfilment as order volume grows._ Everybody loves sales in their eCommerce store. However, the steps that come after the sale are just as important! That’s why eCommerce fulfilment automation is crucial to your customer satisfaction. **eCommerce fulfilment is every step that comes after someone makes a purchase in your online store.** This includes things like putting orders together, shipping, and tracking. Basically, everything that ensures a smooth shipping process for your customer! This article will explain what fulfilment services are, why they are so important for your commerce store, and how you can start implementing [fulfilment automation](https://starshipit.com/blog-content/ecommerce-fulfilment-101-techniques-and-methods.md) yourself. ### Overview on fulfilment service So the first question is: What is a fulfilment centre? A fulfilment center is basically a warehouse that is tailored to ecommerce businesses. Instead of keeping excess stock or products in your spare room, fulfilment centers track orders, shipping and inventory numbers on your behalf. Once a customer places an order, the fulfilment center is responsible for “fulfilling” the order. Ecommerce fulfilment services are slightly different to dropshipping. Where dropshipping services fulfil orders using their products, fulfilment centers complete the order with your own stock or inventory. The primary reason ecommerce businesses use [fulfilment services](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) is to outsource shipping and physical warehouse space to a third party. ### What does a fulfillment center do? In short, fulfilment services “fulfill” the order on your behalf. Things that are usually included in ecommerce fulfilment solutions are - Holding inventory - Tracking inventory - Picking orders from the shelves - Packaging the products - Printing labels - Shipping and tracking the parcel In other words, a fulfilment center completes all the post-purchase steps to make sure customers get the right order, at the right shipping price, in a timely manner. One of the biggest benefits of using ecommerce fulfilment services is that you save time. ### Case study: HER Empire Online fashion boutique HER Empire went from **50 orders a month to over 650 orders per month on average**. In the past, they used to manually copy and paste addresses from Shopify into their courier services. Now, Starshipit automatically downloads all of their Shopify orders and then bulk prints shipping labels at the click of a button. By using a shipping fulfilment service, they save 3 hours a day on order handling. In other words, using Starshipit gives them an extra 15 hours a week to spend on other areas of growing their business! ### Cost of fulfillment services The cost of ecommerce fulfilment services will vary from place to place. They may charge either per hour or per unit shipped. In general, the cost of using a third party will consider factors such as - Warehouse leasing space - Labour costs - Shipping - Admin (e.g. Handling returns, packaging) Outsourcing will always incur a cost. However, the benefits of using a fulfilment center mean that you can save yourself time, and usually means splitting the costs with other ecommerce businesses. For example, the cost of leasing a warehouse yourself might be quite high, but a fulfilment center is usually working with multiple brands which lowers the cost overall. ### Why are fulfilment services important? Using a ecommerce fulfilment solutions allows ecommerce businesses to - Spend more time on marketing, brand building and serving customers - Scale without running out of space - Improve customer purchasing experience through fast and efficient shipping - Get better shipping rates and returns because there is a higher volume or parcels leaving a warehouse than an individual Most importantly, ecommerce fulfilment solutions keep customers happy. **48% of customers**** are unlikely to re-purchase from companies whose packages arrive late. **Slow order fulfilment might be costing you a lot more than the price of fulfilment centers over time! Australian brand Superpharmacy discovered the importance of fulfilment speed when they were forced to go online in 2020. By using Starshipit to fulfil their shipping, they instantly saw a further decrease in dispatch time and improvement in error rates for orders. ### Steps involved in eCommerce order fulfilment Think about all the steps you need to take once a customer places an order. Maybe you print out an order form, choose whether you are using your local or international courier, copy over their address and then package it all up. Now imagine that all you had to do was make sure the customer is happy once they received it. That’s what [eCommerce fulfilment](https://starshipit.com/blog-content/how-to-craft-the-perfect-post-purchase-follow-up-sequence.md) does for you! Here are the processing steps you would be taking out of your daily schedule. - Receiving inventory Fulfilment services hold your products on site. That means that you can send inventory straight to them. Once it arrives, they can keep track of how many products are left in your store and update you accordingly. Some warehouses will also add SKUs to products to make tracking inventory even easier. - Inventory storage Once they have checked that the right items have arrived, they store it all for you. No more finding cupboard space in your spare room or leasing out a work space! They will shelve it in a way that it can be processed and packaged efficiently as soon as a customer places an order. - Order processing Now the exciting part- someone has placed an order and it’s ready to be processed! By using shipping or fulfilment software, you can integrate this with your ecommerce platform so that the fulfilment team can start processing it as soon as it comes in. No need to check your emails everytime you go out in case there is an order waiting to be pack when you get home. - Shipping Ecommerce shipping can be one of the hardest parts of fulfilling orders. Choosing which courier to use, processing labels, undercharging for postage and wrong addresses all take up your valuable time. Whether you use a fulfilment center or a shipping integration like Starshipit, automating your shipping is one of the most important steps in fulfilling an order. - Returns processing Maybe one of the best parts of using a fulfilment center is that they process returns for you. A massive 84% of online shoppers wouldn’t repurchase after a bad returns experience. Because they have so many parcels leaving each day, they can often negotiate better courier rates for your customers, making returns policies super simple. ### Automating the order fulfilment process The next step for fulfilment is to automate your processes. Ecommerce fulfilment automation is for businesses that are growing and can’t keep the same level of customer satisfaction. Automated processing means automating or outsourcing steps like: - Sending orders to whoever is in charge or dispatching - Creating shipping labels - Courier tracking updates - Keeping track of inventory and keeping your online store up to date to avoid These will help you avoid a lot of common problems with ecommerce order fulfilment. ### Starshipit: Your one-stop fulfilment service Using a fulfilment center will resolve common ecommerce challenges like shipping, returns, inventory tracking and keeping up with demand as you grow. While some issues may still come up, **fulfilment automation will keep your customers happy** (and keep them coming back for more!). To get started with automated ecommerce fulfilment, Starshipit is the answer. Starshipit helps ecommerce brands like yours deliver more products to more people with fulfilment automation that does all the heavy lifting for you. ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-a-good-return-policy-for-my-ecommerce-store # eCommerce customer service: What is a good return policy? To truly win over customers and create reliable repeat business, great customer service must carry through every step in the consumer process. Canonical URL: https://starshipit.com/blog-content/what-is-a-good-return-policy-for-my-ecommerce-store **Summary:**_ A good return policy clearly explains what can be returned, how long customers have, who pays for return shipping and when refunds or exchanges happen. Make the process easy to find, easy to follow and connected to return labels, tracking and inventory updates._ **Great customer service is an important factor in business, no matter who you are and what you have to offer.** It starts with attempting to secure a sale, providing open communication, accessible customer service resources, and a user-friendly platform designed to instil confidence in even the most hesitant buyers. And, unfortunately, it seems to stop there for many businesses. In order to truly win over customers and create a reliable base of repeat business, great customer service must carry through every step in the consumer process, from initial contact to follow up emails after a successful sale. For some companies, making a sale, any sale is good enough, but for those with a truly strong business model, a sale is only worthwhile when the customer leaves completely satisfied. Post-sale customer service can make or break a customer's experience, especially if they, for any reason, need to return an item. The ease of the return process can truly influence whether a customer will choose you in the future, or whether they will go with a competitor instead. In business, and especially in the e-commerce market, returns are a vitally important part of the sales cycle. ### Why a return policy matters If you've ever purchased something that didn't fit, didn't work, or simply wasn't the right product after all, you know how important a return policy can be. Even the greatest merchandise in the world won't be the right fit for every customer, and that's okay; you can't win them all. #### Returns policy: An buying important factor **In a customer survey, 91% of those interviewed indicated that a return policy is a key factor in making a purchasing decision.** And why shouldn't it be? No one wants to be forced to keep an unsuitable, broken, or erroneous product, and expecting a customer to do so will effectively eliminate any chance of additional sales in the future. When customers know they have the option of returning a product if they are not satisfied, they are more likely to take a chance on a spur of the moment purchase. Without a great process in place to reassure customers of your consistency and reliability, you could be doing more harm than you realise. #### Statistics on eCommerce returns - 40% of shoppers regularly over-order online, with the expectation to make returns - The holy grail of the online shopping experience is a ‘try before you buy’ option. In fact, 57% of consumers would be likely/very likely to use this service if it was offered - For retailers with a brick and mortar offering, customers wish to return to a store at any location. - For online retailers, a 30-90 day returns window is a must for 51% of customers - A growing number of online shoppers (15% last year as compared to just 2% in 2016), feel valued when the store remembers their preferred delivery options - 68% of Millennials utilise up to 7 delivery loyalty programmes, with 27% of shoppers belonging to at least 1 - 86% of shoppers say a ‘VIP’ type loyalty membership would motivate them to shop more often #### Returns in eCommerce A company with a brick and mortar storefront can implement a great return process easily - after all, all a customer has to do is drop by the store to make a return - but ecommerce marketplaces often prove to be more complicated. Distributing goods in the first place requires an extra expense for shipping; with customers all over the county, and potentially the world, merchandise returns require additional coordination. In addition to shipping expectations, eCommerce companies also have additional roadblocks for consumers, requiring a better than average return policy to offset the risk of shopping without the ability to physically evaluate an item prior to purchase. > Restrictive return policies can be extremely hindering; without an escape route, shoppers will be inclined to head elsewhere to find a comparable item to purchase. #### Implementing a Great E-Commerce Return Policy Simply permitting returns is a proper first step, but there are many questions to be answered in order to ensure the implementation of a great process. Is there a time limit on returns? Are returns acceptable for cash, or simply limited to store credit? And, most importantly of all, how can customers get unwanted merchandise back to you? Above all else, return policies should be transparent. Do not make the process complicated or unnecessarily confusing; without easy access to return guidelines, many shoppers, especially those who are not tech-savvy, will immediately assume the worst. Pricing should also be clearly noted. It's okay to charge customers for return shipping, but it's not okay to keep this information from them until they attempt to return something. If possible, attempt to provide valuable perks in your process, like exchanges for cash rather than store credit, free return shipping, and easy access to support staff, in order to boost customer confidence. For more information on how to develop a great returns policy, check out this article by Shoplo. #### How shipping apps make a difference Managing returns can be complex for an e-commerce company, especially with the added burden of shipping expectations. **Luckily, shipping apps like Starshipit are here to take the weight off your shoulders.** Rather than coordinating the shipping process on your own, they can make quick work of returns for both domestic and international sales, managing outbound shipments and making arrangements for potential returns before your inventory even leaves the distribution centre. ### Options for returns with Starshipit **Starshipit offers two convenient options for ****[return management](https://starshipit.com/branded-returns.md)**** based on your unique needs. **You can either automatically email a return label when an item is shipped, pack a return label in with each shipment, or customers can generate their own labels using a self-service portal. With help from Starshipit, you can simplify the returns process like never before, giving your customers everything necessary to send back any item at any time. From initial shipments to managing inventory returns, Starshipit is your go-to resource for logistics support. We offer returns for our courier partners including [DHL](https://starshipit.com/DHL.md), [Australia Post](https://starshipit.com/australia-post.md), [StarTrack](https://starshipit.com/startrack-shipping.md) and [CouriersPlease](https://starshipit.com/couriers-please-shipping.md). > Customer service doesn't stop when a sale is made. Part of offering great support for your customers is facilitating every step of the process, and that means returns. A good return process can significantly influence your customers, swaying buying decisions for shoppers on the fence and building loyalty in those willing to come back. When handling the returns process is too much on your own, the Starshipit team is happy to help, coordinating return shipping labels and shipments to ensure the highest levels of customer satisfaction. If you're not sure why you need Starshipit, just ask yourself this: how many customers is your poor return policy costing you? ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-a-multi-courier-strategy # What is a multi-courier strategy? Multi-courier strategies are one of the best options for retailers. You can optimise for costs, give yourself a safety net and add new delivery options. Canonical URL: https://starshipit.com/blog-content/what-is-a-multi-courier-strategy **Summary:**_ A multi-courier strategy means using more than one carrier so each order can be matched to the best service, price, destination or delivery promise. It helps protect margins, reduce disruption and give customers more reliable options at checkout during peak periods._ **A multi-courier strategy is one of the best ways to run your retail ****[shipping operation](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md)****. You can optimise for costs, give yourself a safety net and add new delivery options as and when required.** In this article, we’ll explain exactly what a multi-courier strategy is and the benefits you can expect to see from implementing this strategy. We’ll also look at some leading Australian retailers who have found success with multi-courier strategies – as well as how you can get started. ### Table of contents - What is a multi-courier strategy? - What are the benefits of a multi-courier strategy? - Leading retailers growing faster with multi-courier strategies - How to use Starshipit to enable your multi-courier strategy ### What is a multi-courier strategy? **A multi-courier strategy means using a combination of ****[courier services](https://starshipit.com/integrations.md)**** (like Australia Post or DHL) so you can switch between different couriers based on your delivery requirements for each order. **Requirements could include price, delivery location, speed and other factors like dangerous goods or large, heavy items. In practice, a multi-courier strategy is the safest and smartest way to operate your shipping. You get the benefit of using the right couriers for each job, meaning you save money, and you gain security as you can swap out courier services that aren’t performing and add new couriers whenever you like. Let’s explore these benefits in more detail. ### What are the benefits of a multi-courier strategy? ##### 1. Save on shipping costs 💰 **First and foremost, setting yourself up with multiple courier services means you’ll save money on every order you send out. **Why? Because unlike a single-courier strategy, you can choose the cheapest courier for each shipment. In practice, if you were shipping a small number of large items, you might try and source a specialised courier for only those items, leaving the rest of your orders with a more standard courier service. You can also shop around for new [shipping rates](https://starshipit.com/blog-content/shipping-rates-why-an-aggregator-might-not-be-right-for-you.md) as your business evolves. What works for you now may not work for you in a years’ time. ##### 2. Keep your customers happy 😊 **A multi-courier strategy also benefits your customers – and can give you an edge over your competition. **When you’ve got more courier services available, you can pass that choice on to your customers through the [delivery options](https://starshipit.com/choice-at-checkout.md) available to them. For example, when they’re at the checkout, you can offer options like standard, same day, evening express, overnight, weekend and more. With the right shipping software, you can even take this further (we’ll explore this more in the next section). Working with companies like [Dropoff courier](https://www.dropoff.com/) or [Uber](https://www.uber.com/) for urgent orders, while having other partners on hand to tackle less pressing fulfillment duties, gives you the best of both worlds for pricing and flexibility. ##### 3. Pick and choose your couriers 🚚 **When you use one courier, or a ****[courier aggregator](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md)**** shipping platform, you’ve got very little control over your courier services – which can be a problem when they’re not performing.** This is yet another benefit of the multi-courier strategy. Here are a couple of reasons why: - Swap out couriers when they aren’t performing and keeping up with their SLAs, and your customers are getting annoyed. - Add new couriers when you want to offer additional delivery options. For example, you may send most of your orders with Australia Post but want to start offering [on-demand delivery with Uber](https://starshipit.com/blog-content/what-is-on-demand-delivery.md). - Access specialised couriers to meet your specific needs. For example, if you need to start shipping dangerous goods but your current couriers won’t take them, simply find a new courier service and add them to your mix. ##### 4. Easily grow your business 🌱 **[Growing a business](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md)**** is always a balancing act; how much stock you should order, how many staff you should bring on – it never stops. However, you can make shipping easier by opting for a multi-courier strategy.** If you’re just starting out, you may find that a single courier meets your needs perfectly, but when you start to grow, you can then add new courier services as and when required. If demand ever falls, you can then scale back too. ### Leading retailers growing faster with multi-courier strategies **Now, let’s look at a few retailers who use multi-courier strategies to grow faster and deliver better experiences for their customers.** #### EveryHuman Australian-based Shopify store EveryHuman sells fashion and lifestyle items adapted for people with disabilities. They use Starshipit to offer multiple courier options to their customers, as well as to add a level of security during peak season. EveryHuman know that it only takes one negative delivery experience for a customer not to return, therefore, to deliver a great shipping experience every time they the track couriers’ performance and when one is not meeting their expectations, they switch to another. > “Using one courier for all your orders, you tend to get better rates, but it’s important to have at least one other option to diversify your shipping offering for customers. For example, this Black Friday, if you have issues with one courier, you must have another option.” – Matthew Skerrit, Founder. - [Read the case study](https://starshipit.com/case-study/everyhuman.md) #### Urban Plant Growers Sydney-based online store Urban Plant Growers makes it easy for people to order smart indoor gardens right to their door. They use Starshipit as the one dashboard to integrate with all of their platforms – including their couriers and Shopify. > "It’s easy for the warehouse team to use and fits well with a Shopify-based store and syncs perfectly with all our other platforms and is scalable for growth. It’s an effective platform with a lot of automation when you look at all the features." — Dilhan Wickremanayake, Co-Founder - [Read the case study](https://starshipit.com/case-study/gathera.md) #### Bulkpantry Online grocery delivery business Bulkpantry provides Australian customers with an easy-to-use bulk goods delivery service. They used Starshipit to compare shipping rates from their different couriers, and the rules engine to auto-assign couriers to relevant orders based on things like location and type of product. > “Starshipit has helped us choose the most reliable and cost-effective courier every time. Integration with Starshipit means the customer’s address and contact details are pre-filled so it’s incredibly easy to create a shipping label for your customers!” – Alex Robinson, Bulkpantry - [Read the case study](https://starshipit.com/blog-content/online-bulk-store-scales-from-pandemic-demand-with-fulfilment-automation-bulkpantry.md) ### How to use Starshipit to enable your multi-courier strategy **A multi-courier strategy is one of the best approaches for any retailer wanting to optimise their shipping operation.** As we’ve seen above, leading retailers use Starshipit to easily [manage multiple carriers from one platform](https://starshipit.com/multi-carrier-shipping.md) – and a whole lot more. ##### 1. Support for all major couriers (and eCommerce platforms) You need courier services if you want an effective multi-courier strategy. Starshipit supports [60+ couriers and eCommerce platforms](https://starshipit.com/integrations.md) – including all the major ones like Australia Post, FedEx, DHL, Shopify, WooCommerce and more. Starshipit also has an API if you need to integrate other applications. ##### 2. One dashboard to manage your couriers This is the true value of a multi-courier strategy with Starshipit. Instead of needing to hop between different courier portals, cutting and pasting tracking numbers, you can manage all your courier services and print shipping labels from one central dashboard. Starshipit also features rich shipping notifications and branded tracking pages, meaning you won't have to manage multiple notifications from different couriers. ##### 3. Automate your shipping with rules As we saw with Bulkpantry above, [Starshipit’s rules engine](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md) let's you automatically assign couriers to relevant orders based on things like location and type of product. For example, you might want to assign all orders with Sydney postcodes to Australia Post, and all orders going to New Zealand to FedEx. Rules let you do a whole lot more too, including adjusting the rates you display at checkout or set so that every order that has a value of more than $100 must be signature required. ### Focus on the technology – and the relationships While technologies like Starshipit can make the process of courier management significantly easier, it's also a good idea to build a strong relationship with your courier providers so you can more easily resolve issues if and when they come about. One study from [NZ Couriers](https://nzcouriers.co.nz/lp-ecommerce-insights-merchant-report-2023/) found that despite tools making shipping much easier, many retailers still value relationships with courier partners. ### Wrap up If you’re growing an eCommerce business, a multi-courier strategy is one of the best ways to improve your shipping operation. By taking advantage of multiple courier services – and their various products – you can add a safety net to your operations, keep your customers happy and manage your shipping costs. Interested in seeing how Starshipit can help you to save time and money on every order? [Try out platform for free for 30 days](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.40275429.692080982.1667161610-1631464433.1659067778) (no credit card required) or [book a demo](https://starshipit.com/book-an-appointment.md) with one of our helpful team members. You can also check out more of our case studies to see how other retailers have used multi-courier strategies to grow faster and deliver better experiences for their customers. ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-a-packing-slip-template # What is a packing slip? What to include + template Packing slips are documents which include a complete list of items in a package. Read our guide and download our packing slip template. Canonical URL: https://starshipit.com/blog-content/what-is-a-packing-slip-template **Summary:**_ A packing slip lists every item inside a shipment, so warehouse teams can check orders before dispatch and customers can confirm what arrived. A clear template with order number, SKU, quantity and item details helps reduce picking mistakes and resolve missing-item queries faster._ It’s only natural to forget about the humble packing slip. As the world has increasingly transitioned to being digital first, many customers and businesses alike tend to forget about this important part of the [shipping process](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md). **But packing slips are still critical for your warehouse team as they help to verify they’ve picked the correct items before they're packed and shipped – avoiding costly mistakes.** In this article, we’re going to explain what packing slips are, how they compare to some of the other types of shipping documentation and give you a handy downloadable template. If you want to ship smarter, we’ll also look at how [shipping automation](https://starshipit.com/fulfilment-automation.md) can make the process of generating packing slips as easy as clicking a button. ### Table of contents - What is a packing slip? - What is the difference between an invoice and a packing slip? - What is the difference between a shipping label and a packing slip? - Why are packing slips important? - Do I need a packing slip when shipping? - What should you include on a packing slip? - Packing slip template and example - Packing slips and packing lists: Other considerations - Auto-create packing slips with shipping automation ### What is a packing slip? **A packing slip is a document which contains a complete list of all the items included in a package. **You’ll typically find information like the origin and destination address, as well SKU numbers, weights and dimensions and details on the order itself – the included items and the quantities. For the business shipping the order, the packing slip is an important document for checking that all items are included. The same goes for the customer – they can use the packing slip to see whether their order is accurate. ### What is the difference between an invoice and a packing slip? You’re likely wondering what the difference is between an invoice and a packing slip.** While these two documents look quite similar – and include some of the same details – they’re both designed for different purposes.** Packing slips cover the physical items being shipped, while invoices contain details like how much each product was sold for, payment methods and dates. Usually, packing slips and invoices are intended for different recipients. Invoices are sent to whoever is responsible for the payment, while packing slips are sent to the person who receives the package. If you buy something for yourself online, you’ll likely get both documents, while if you buy something for someone else, you’ll get the invoice and they’ll get the packing slip. ###### How are these documents generated? - Invoice: Generated by a payment platform. - Packing slip: Generated by shipping software. ### What is the difference between a shipping label and a packing slip? **Shipping labels and packing slips are commonly confused.** Packing lists outline all the items included in a package, while shipping labels provide all the information a courier needs to deliver a package. ### Why are packing slips important? There are a few reasons packing slips are an important tool for [eCommerce businesses](https://starshipit.com/blog-content/ecommerce-fulfillment-strategies-to-fulfill-online-orders.md). Primarily, packing slips bridge the gap between the digital world of eCommerce and the physical world in which packages are delivered. **Here are some of the reasons packing slips are useful:** - 🔎 Increases order accuracy – Before a box is taped up and sent out the door, warehouse staff can use the packing slip to ensure that each item ordered is inside the box. This is especially important when customers order multiple items of the same SKU. - ✔️ Helps customers confirm their order – The packing slip is a physical representation of the eCommerce order. When customers receive their order, they can use the packing slip to verify they’ve everything. Packing slips become especially useful when orders are split across multiple shipments. - ✈️ Helps with international shipping – When shipping orders to international destinations (cross-border), customs agencies can use packing slips to work out the value of a shipment. Typically, however, customs will instead prefer to use a commercial invoice. ### Do I need a packing slip when shipping? A packing slip is usually an operational document rather than a payment or customs document. For international orders, check which commercial invoice and customs documents the destination and carrier require; a packing slip does not replace them. ### What should you include on a packing slip? **We’ve put together a packing slip template you can download further on, but here are the main items you'll want to consider when putting together your packing slips:** - Basic order details such as order date, contact information, order number, destination address and origin address. - Shipped items – A list of each item included in the package, with quantities. - Out of stock or unshipped items – A list of each item ordered but not dispatched with this order. - Item SKUs – Useful if anything goes wrong. ### What does a packing slip look like? A packing slip usually has the retailer’s details at the top, the order and delivery information beneath it, and an itemised table showing SKU, product, quantity ordered and quantity shipped. It should be easy for a packer or customer to compare against the contents of the parcel. ### Packing slip template and example **A useful packing slip template should make order checking fast. Include the order number, ship-to address, SKU, item description, quantity ordered, quantity shipped and any items still to come. Keep the layout simple enough for a packer to scan at a glance, then add your logo and contact details without crowding the order information.** Look at the template example here. You’ll notice that the ship quantity for Blue T-shirts is 0, which means the warehouse may be out of inventory and the product will need to be sent in a different shipment. ### Packing slips and packing lists: Other considerations Packing slips aren’t a complicated part of shipping, but here are some other things to consider: **Don’t miss the branding opportunity** – You don’t want to go all-out with packing slips, but they’re a good opportunity to add your logo and make your contact information as accessible as possible. Every touchpoint is important! **Are you minimising the amount of admin you need to do?** – Packing slips are one of those shipping and [fulfilment tasks](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) that don’t take much time to manage on their own, but when you need to manage 10 the time adds up! This is where shipping solutions like Starshipit can help. More on this below... ### Auto-create packing slips with shipping automation **Shipping automation is a great way to reduce the amount of admin you need to deal with when fulfilling orders. **You can also use shipping automation to handle your packing slips. Using Starshipit, you can [create custom packing slips](https://support.starshipit.com/hc/en-us/articles/360000026636-Configure-packing-slips) which you can use with Shopify or any other eCommerce platform. You can configure everything right from the settings page. Here’s an example of how packing slips work in Starshipit: Once your orders have been automatically imported into Starshipit, your Warehouse Manager bulk prints the packing slips. A dispatcher then takes a packing slip and collects the items listed. They scan the barcode on the packing slip to find and print the relevant label in Starshipit. In this way, Starshipit handles all the writebacks to each platform and lets you focus on getting your orders out the door. ### Wrap up And that’s packing slips! While not super complicated, these little documents are a useful part of the shipping process and can help you to ensure order accuracy for your team, and peace of mind for your customers. Print packing slips and shipping labels without moving between systems. Starshipit helps your team import orders, apply shipping rules and prepare documents from one place. ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-dhl-on-demand-delivery # What is DHL “On Demand Delivery”? Understand DHL On Demand Delivery, how recipients manage eligible deliveries and how retailers should set accurate expectations. Canonical URL: https://starshipit.com/blog-content/what-is-dhl-on-demand-delivery **Summary:**_ DHL On Demand Delivery lets shoppers manage delivery preferences such as timing, address changes, pickup options and release instructions after an order has shipped. It is useful for international delivery because customers get more control while retailers reduce missed-delivery and support issues._ Last updated: 5 August 2026. **DHL On Demand Delivery gives recipients more control over eligible DHL Express shipments after dispatch. Customers can use DHL’s delivery-notification experience to manage when, where or how an order is delivered.** For retailers, it can help reduce missed deliveries and give customers clearer post-purchase options without asking your team to manage every delivery change manually. The delivery choices shown depend on the destination, shipment and local DHL service availability. In this guide, we’ll cover how DHL On Demand Delivery works, the available delivery options and the practical checks retailers should make before promoting the service. ### How does DHL On Demand Delivery work? When an eligible shipment is on its way, DHL sends the recipient a delivery notification. The recipient can then use the link in that notification, or DHL’s On Demand Delivery service, to view the available delivery preferences. Depending on the shipment and destination, they may be able to choose a different delivery date, redirect the parcel or select a collection option. ### How does DHL On Demand Delivery work? **When an eligible shipment is on its way, DHL sends the recipient a delivery notification.** The recipient can then use the link in that notification, or DHL’s On Demand Delivery service, to view the available delivery preferences. Depending on the shipment and destination, they may be able to choose a different delivery date, redirect the parcel or select a collection option. #### Your choice of delivery options DHL advertises up to 6 delivery options. Availability varies by country, shipment and delivery address. - **Change delivery date:** Choose a delivery date that better suits the recipient. - **Signature release:** Authorise DHL to deliver without obtaining a signature. - **Leave with a neighbour, leasing office or security guard:** Nominate an authorised person to receive the shipment. - **Collect from a ServicePoint or locker:** Collect the shipment from a nearby DHL Express location where available. - **Deliver to an alternative address:** Redirect the shipment to an office, friend or other suitable address. - **Vacation hold:** If customers are away on holiday; they can change the delivery date up to 30 calendar days from the originally scheduled date. _What is available can change with the destination, shipment status and the shipper’s settings._ ## Manage DHL Express shipping from one place ### How can On Demand Delivery help international retailers? International delivery can create more support queries when customers are not available at the original delivery address or need to change their plans after dispatch. ### How can On Demand Delivery help international retailers? International delivery can create more support queries when customers are not available at the original delivery address or need to change their plans after dispatch. **DHL On Demand Delivery gives eligible recipients a way to manage their own delivery preferences.** This can make the post-purchase experience clearer for customers while helping retailers avoid some manual delivery-change requests. It does not replace good international shipping processes. Retailers still need accurate address data, clear delivery expectations, suitable carrier services and proactive tracking updates. #### Benefits for retailers **For retailers, the main benefit is giving eligible customers a practical way to manage delivery changes after dispatch.** - Clearer delivery expectations: Set expectations at checkout, then give customers access to the options DHL makes available for their shipment. - Fewer manual change requests: Customers may be able to manage a delivery preference without contacting your support team. - More post-purchase choice: Offer flexibility while keeping your delivery promise grounded in the service and destination. #### What are the benefits of On Demand Delivery for shoppers? - More delivery control: Customers can choose from the options available for their shipment. - Clearer updates: DHL can send delivery notifications through available channels, including email and SMS. - Less risk of a missed delivery: Customers may be able to redirect, reschedule or collect their order instead. #### What are the benefits of On Demand Delivery for shoppers? - More delivery control: Customers can choose from the options available for their shipment. - Clearer updates: DHL can send delivery notifications through available channels, including email and SMS. - Less risk of a missed delivery: Customers may be able to redirect, reschedule or collect their order instead. ### How can customers use DHL On Demand Delivery? Recipients can manage an eligible shipment as a guest using its DHL waybill number, or create an On Demand Delivery account to manage notification and delivery preferences. A registered account may allow recipients to save preferences for future eligible deliveries. The exact account features, notification channels and delivery choices vary by country. For current options, visit [DHL Express On Demand Delivery](https://www.ondemand.dhl.com/). ### A practical checklist for retailers **Before promoting DHL delivery preferences to customers:** - Confirm which DHL Express services apply to your shipments and destinations. - Check the delivery options available in your target countries. - Collect accurate customer email addresses and mobile numbers where appropriate. - Set clear delivery expectations at checkout. - Use tracking notifications so customers know when to manage an eligible delivery. ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-hs-code # HS codes: Your ultimate guide to HS tariff codes Learn all you need to know about HS codes, including what they are, which countries support HS codes and how you can automate the process using them for shipping. Canonical URL: https://starshipit.com/blog-content/what-is-hs-code **Summary:**_ HS codes are internationally used tariff codes that classify products for customs, duties and import rules. Accurate HS codes help cross-border orders clear customs faster, calculate landed costs more reliably and avoid delays caused by incorrect product data at checkout._ Whether you're a seasoned retailer or just dipping your toes into the world of [international shipping](https://starshipit.com/international-shipping.md), **understanding the Harmonised System (HS) and its associated HS codes** is a crucial piece of the puzzle. In this blog post, we'll give you an introduction to this system, explaining **how HS codes work**, which countries use them, and **why they matter**. Plus, we'll share some tips for automating the HS code process. Note: If you'd like to learn about the EU HS code changes, [check out our guide here](https://starshipit.com/blog-content/eu-tariff-codes.md). Ready to get started? Let’s dive in. ### In this article - The Harmonised System and HS codes - How HS codes are structured - HS codes in practice: Coffee example - Why are HS codes important? - [Which countries use HS codes?](https://starshipit.com/which-countries-use-hs-codes.md) - [Where other types of code fit in](https://starshipit.com/where-other-types-of-code-fit-in.md) - What happens if I use the wrong HS code? - How to automate the HS code process - Getting started: Using Starshipit for HS codes ### The Harmonised System and HS codes The Harmonised System (HS) is an internationally standardised system for **classifying and coding products for international trade**. It was developed by the [World Customs Organization (WCO)](https://www.wcoomd.org/) and is used by customs authorities and trade organisations worldwide to facilitate the smooth flow of goods across borders. This system uses different HS codes to classify products based on their different characteristics. **Each product is assigned a unique HS code**, often consisting of six digits, that provides information about the product's category, subcategory, and any specific characteristics. The first two digits represent the chapter, which broadly defines the product category, and additional digits provide more detailed information about the product. Later on in this article, we’ll explore **how different countries build on this system with their own country-specific additions**. Another note: HS codes are also called HS tariff codes, or even simply “tariff codes”. ### How HS codes are structured HS codes are used to categorise an item into one of 99 chapters. Chapter 50, for example, is silk. Chapter 10 is aircraft, spacecraft, and parts. You can see just how comprehensive this system needs to be! [Image source](https://gcelogistic.com/what-is-hs-code/) ### HS codes in practice: Coffee example Let’s take a look at the [HS code for coffee](https://www.tariffnumber.com/2023/09012100): The **first two digits of the HS code for coffee represent the chapter code**, which is 09. This chapter covers "Coffee, tea, mate and spices." In this case, it specifically relates to coffee. The **middle two digits are known as the heading number**, and for coffee, it is typically 09 as well. This indicates the specific heading within Chapter 09. In this context, it signifies "Coffee, whether or not roasted or decaffeinated." The **final two digits of the HS code provide even more detailed informatio**n. For coffee, these numbers can vary depending on factors like the form of the coffee (whether it’s roasted, decaffeinated etc.) and other specifics. For instance, 0901 might represent "Coffee, not roasted, not decaffeinated," while 0902 could correspond to "Coffee, roasted." Further variations can pinpoint factors like the type of coffee (e.g., Arabica or Robusta) or processing methods. > "Getting HS codes right is like having the right address for your package - it ensures it reaches its destination without any hiccups." – Alexa Wiki, Product Manager, Starshipit. ### Why are HS codes important? HS codes are an essential tool for international trade as they offer a standard classification system for all products, ensuring uniform categorisation, regardless of country. **This simplifies customs procedures and ensures goods can flow smoothly across borders**. What's more, HS codes help businesses navigate different regulatory landscapes in different markets, optimise their logistics and inventory management, and reduce compliance risks. ### Which countries use HS codes? Virtually all countries around the world have adopted the Harmonised System. HS codes are a globally accepted method for classifying products, and are now **used by over 200 different countries and customs regions**. This widespread adoption ensures consistency and supports international trade by providing a common language for categorising products. ### Where other types of code fit in HS codes are universal 6-digit codes which remain consistent across all countries. **Countries have the flexibility to expand these with additional digits **where they require more specific tariff policies, such as... A [commodity code](https://www.gov.uk/guidance/finding-commodity-codes-for-imports-or-exports) (also called a tariff code) is a similar system used by EU and UK customs to describe goods being imported. Commodity codes “build” off HS codes, as the first six digits are the item’s HS code. The final four digits are different. This same system applies to TARIC codes, HTS codes and others. ### What happens if I use the wrong HS code? **Using the wrong HS code can have consequences**, depending on several factors, including the severity of the error and the regulations in your country. One of the most immediate consequences is that you may end up paying incorrect import duties, taxes, and fees. If the HS code you use results in a lower duty rate than what should apply, you may be underpaying customs duties, which can lead to **fines and penalties**. You could also see delays in the customs clearance process. Customs authorities may question the classification, request additional documentation, or even perform inspections, all of which can lead to delays in the release of your goods. ### How to automate the HS code process If you’re shipping products overseas, you’ll need to ensure that every order includes the right HS codes for the products you’re shipping (along with all the other relevant customs information). This is where a shipping automation platform like Starshipit comes into play. This [automation](https://starshipit.com/blog-content/what-is-shipping-automation.md) not only ensures accurate and compliant customs declarations but also **streamlines the shipping workflow, saving time and reducing the risk of errors**. Ultimately, this makes for a smoother cross-border shipping experience for both retailers and their customers. ### Getting started: Using Starshipit for HS codes Starshipit automatically imports HS codes from many platforms. You can learn about this feature in [our guide](https://support.starshipit.com/hc/en-us/articles/360002120496-Set-up-Harmonised-System-HS-Codes-for-international-shipments). If you’ve already set this up, you don't need to do anything else – you are good to go! **You can also use Starshipit’s Product Catalogue to add HS tariff codes to your products**, automatically ensuring the destination customs authority receives this information before your item arrives. ### Here’s how it works: - In your Starshipit account, go to **Settings**. - Select **Product Catalogue** from the left menu. - Download the CSV template. - Add your products and their HS codes to the CSV template. - Click **Import CSV**. - Click **Select** and choose the CSV file from your computer. - Click **Upload**. [Check out the guide](https://support.starshipit.com/hc/en-us/articles/6817931777807-Product-Catalogue) on the Starshipit Knowledge Base to learn more about the Product Catalogue. ### Wrap up And that’s it for our guide on HS codes! As you can see, they’re an indispensable tool for shipping cross-border, helping businesses and customs agencies to ensure orders get to their destination efficiently. While they can seem somewhat complicated at first, using a shipping automation platform like Starshipit ensures any complexity is handled in the background – allowing you to focus on growing your business. ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-ioss-import-one-stop-shop-europe-how-to-stay-compliant-and-ship-happy # Understanding IOSS in Europe: Compliance and customer satisfaction What is IOSS (Import One-Stop Shop) Europe? Here's a helpful guide which explains everything you need to know to stay compliant when shipping to the EU. Canonical URL: https://starshipit.com/blog-content/what-is-ioss-import-one-stop-shop-europe-how-to-stay-compliant-and-ship-happy Summary: IOSS is an EU scheme that can simplify VAT declaration and payment for certain distance sales of low-value goods imported into the EU. It generally applies to consignments not exceeding EUR 150, but eligibility depends on the goods and transaction. Confirm your obligations using current EU guidance and qualified tax advice. Editor’s note: reviewed August 2026. The Import One-Stop Shop (IOSS) is an EU scheme for certain distance sales of low-value goods imported into the EU. It is optional, not a requirement for every EU-bound shipment. This guide explains the operational setup in Starshipit; it is not tax or customs advice. Confirm the treatment for your goods, origin, marketplace arrangement and destination with current European Commission guidance and a qualified adviser. ### Table of contents - What is IOSS and when can it apply to ecommerce orders? - What if my business isn’t based in the EU? - Setting up IOSS numbers for each marketplace you sell through - Automating IOSS using the Starshipit rules engine - How IOSS works with your couriers - Shipping from Australia into the EU - How does IOSS work in practice? A look at two examples - Frequently asked questions - FAQs ### What is IOSS and when can it apply to ecommerce orders? IOSS is an optional EU scheme that can simplify VAT declaration and payment for eligible distance sales of goods imported into the EU. It applies to non-excise goods in consignments with an intrinsic value not exceeding EUR 150. Before registering or relying on IOSS, check the current EU guidance and obtain professional tax advice for your specific setup. ### What if my business isn’t based in the EU? A business established outside the EU will generally need an EU-established intermediary to use IOSS. There is a limited exception where the business is established in a country with an EU mutual-assistance agreement and the goods are dispatched from that country. Check the European Commission’s current registration guidance before choosing a Member State or intermediary. ### Setting up IOSS numbers for each marketplace you sell through In Starshipit, you can configure shipper tax numbers, including IOSS numbers, for the relevant destination. If you sell through multiple marketplaces, confirm which party is responsible for VAT in each transaction and use the applicable IOSS number. Before dispatch, check that your selected courier and service support IOSS. [See how to set up shipper tax numbers in Starshipit.](https://support.starshipit.com/articles/360002115215-set-up-shipper-tax-numbers) ### Using rules to assign IOSS tax numbers Where an order includes the correct IOSS number, Starshipit rules can assign the relevant shipper tax number when the order is imported. Build conditions from verified marketplace or integration data, then test a sample order before dispatch. The correct number depends on the transaction and marketplace arrangement, so do not apply one number to every EU-bound order by default. ### How IOSS works with your couriers For an eligible IOSS order, the IOSS VAT identification number needs to be made available for the customs declaration. In Starshipit, add the applicable shipper tax number and confirm the selected carrier supports IOSS for the service and route you use. Carrier support and customs processes can change, so check the current Starshipit support guidance and your carrier’s requirements before dispatch. ### Shipping from Australia into the EU IOSS is not mandatory for every shipment from Australia into the EU. It can be used for eligible distance sales of non-excise goods imported from outside the EU in consignments with an intrinsic value not exceeding EUR 150. Where IOSS is not used or the order is outside the scheme, a different VAT and customs process may apply. Confirm the route, marketplace role and import treatment before dispatch. ### How does IOSS work in practice? For an eligible direct sale, VAT may be collected at checkout and declared through IOSS, with the IOSS number supplied for the import customs declaration. A marketplace may be the deemed supplier in some transactions and may provide its IOSS number or instructions. Do not assume the same treatment applies to every sale: check the consignment value, goods, dispatch location and marketplace terms first. ## Frequently asked questions ##### Can I use IOSS for every item I send to the EU? No. IOSS is intended for certain imported distance sales of low-value goods, generally consignments not exceeding EUR 150. Excise goods and other transaction details can change the position, so check the current EU rules and your tax obligations before relying on IOSS. ##### Does Starshipit support IOSS for every integrated courier? No. IOSS support depends on the courier and service. Check Starshipit’s current “[Set up shipper tax numbers](https://support.starshipit.com/articles/360002115215-set-up-shipper-tax-numbers)” support article for the confirmed carrier list, then verify the carrier configuration and destination requirements for your account before dispatch. ### Ship smarter and grow faster Staying IOSS compliant while continuing to get your orders out the door is just another way Starshipit’s automated shipping and fulfilment platform helps you get more done, and deliver better shipping experiences. If you’d like to keep up to date with newly released feature, or if you’d like to request a new feature, check out our [Changelog](https://feedback.starshipit.com/changelog?_ga=2.268278990.135640672.1655663649-1538484001.1646615388) and [Feedback board](https://feedback.starshipit.com/?_ga=2.268278990.135640672.1655663649-1538484001.1646615388). For more helpful tips and tricks check out our [Knowledge Base](https://support.starshipit.com/hc/en-us?_ga=2.268278990.135640672.1655663649-1538484001.1646615388). ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-on-demand-delivery # What is on-demand delivery? Learn how on-demand delivery works, how it differs from same-day delivery, and what retailers need before offering faster delivery options. Canonical URL: https://starshipit.com/blog-content/what-is-on-demand-delivery **Summary:**_ On-demand delivery gives shoppers more control over when, where or how they receive an order. It can include same-day, scheduled or evening delivery, but the right option depends on your stock location, dispatch cut-off, fulfilment capacity and carrier coverage. Only show options your team can reliably fulfil._ **When it comes to eCommerce, customer choice is now the name of the game. Choice of product, choice of payment options and – increasingly – choice when it comes to shipping.** Recent Australia Post research shows that 69% of shoppers want a range of delivery options at checkout. For time-sensitive purchases, 26% expect same- or next-day delivery. Customers now want the option of receiving their orders in the shortest time possible, and to remain competitive, retailers need to offer these options. Welcome to on-demand delivery. In this article, we’ll outline what it is, how it works, the benefits and couriers offering it right now. ### Table of contents - What is on-demand delivery? - How does on-demand delivery work? - On-demand delivery – key facts - What are the benefits of on-demand delivery? - Should you offer on-demand delivery? Factors to consider - How to get started with on-demand delivery – and be successful - Top 7 on-demand delivery services for eCommerce retailers - How Starshipit integrates with on-demand delivery couriers ### What is on-demand delivery? **On-demand delivery is about ****[giving your customers a choice](https://starshipit.com/choice-at-checkout.md)**** around when they want to receive an order. **For example, you might offer multiple delivery options including within 1, 2 or 4 hours, or same day, evening express, overnight, weekend and even click & collect – right at the checkout. It can help to think of on-demand delivery like Uber Eats. If you’re considering offering on-demand delivery, you’ll need to ensure your business is up to the task of following through and getting orders out within the expected timeframes. This means having stores in the right locations, or well-managed warehouses with appropriate stock. You’ll also need couriers who can offer express services. For these reasons, on-demand delivery is typically only realistic in metropolitan locations. ### How does on-demand delivery work? Functionally, on-demand delivery works in much the same way as the other delivery options you might offer as part of your shipping – and it all comes down to the technology and couriers. - **🖥️ Do you have the right systems in place?** Does your [shipping platform](https://starshipit.com/choice-at-checkout.md) let you [show delivery options at checkout](https://starshipit.com/choice-at-checkout.md)? Can you use rules to [automate carrier selection](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md)? - **🚚 Do you have the right mix of couriers? **The key to making on-demand delivery work is having a reliable courier provider (or several) who can efficiently deliver your orders in the times you promise your customers. More on this below. ### On-demand delivery – key facts - **📈 Australians spent $82.6 billion online in 2025**, up **14% year on year**; online purchases represented **24% of all retail spend**. [Australia Post eCommerce Report 2026](https://auspost.com.au/business/ecommerce/ecommerce-report) - **🛍️ 69% of shoppers want a choice of delivery options at checkout**, including out-of-home collections such as Parcel Lockers. [Australia Post eCommerce Report 2026](https://auspost.com.au/business/ecommerce/ecommerce-report) - **⚡ 26% of shoppers expect same- or next-day delivery when an order is urgent**, while **43% are willing to pay extra** for same- or next-day delivery. [Australia Post eCommerce Report 2026](https://auspost.com.au/content/dam/ecommerce-report/australia-post-ecommerce-report-2026.pdf) - **🔁 Faster shipping can influence retailer choice:** **80% of Gen Z shoppers and 73% of Millennials** said they would switch retailers for faster delivery. [Australia Post’s October 2025 eCommerce update](https://auspost.com.au/content/dam/auspost_corp/media/documents/quarterly-ecommerce-update-october-2025.pdf) ## Offer delivery choices your team can keep ### What are the benefits of on-demand delivery? **Generally, on-demand delivery is about giving customers greater choice and control over how they receive their orders, which translates to greater loyalty and repeat business. ** ##### Benefits for customers - Customers have more control over the delivery date and timeframe. - Customers can choose the delivery location. ##### Benefits for businesses - Enhance your shipping delivery experience. - Improve customer loyalty and repeat business. - Increase conversions at checkout. - Competitive advantage. A customer is more likely to go with a store who offers same-day delivery. - Develop your customer insights by better understanding when, where and in what timeframes customers want orders delivered. > "A large fashion retailer found their Friday orders were decreasing and when they explored why this was, they found their largest competitor started to offer same day delivery – which meant shoppers looking for the weekend would always pick their competitor " ### Should you offer on-demand delivery? Factors to consider **If you’re a retailer, the next question is naturally: “Should I offer on-demand delivery?”. The answer to this one is a little more complicated.** While the answer from a customer standpoint is a resounding “yes”, you may need to do a little more investigation to determine how you might get set up for on-demand delivery without impacting your business – or your staff. ##### Here are the main factors to consider: ### How to get started with on-demand delivery – and be successful **There are several factors that go into a successful ****[on-demand delivery](https://starshipit.com/blog-content/why-on-demand-delivery-is-no-longer-just-a-concept.md)**** strategy, and it all starts with the shipping platform. ** ##### Step 1: Put the technology in place Setup your automated shipping and fulfilment platform and integrate it with your eCommerce platform (like [Shopify](https://starshipit.com/partner/shopify.md)) and the couriers you already use. This system will act as the brains of your shipping operations, enabling you to manage the logistics of on-demand delivery without the stress. Starshipit, for example, lets you display different delivery options at checkout (like same day or overnight) and automatically assign orders to specific couriers or stores using smart rules. You can also use this system to send out delivery notifications, direct customers to branded tracking pages and automatically process returns. ##### Step 2: Choose your couriers With your shipping system in place, it’s time to look at your couriers. We support several couriers able to meet the needs of on-demand delivery. There’s no right or wrong answer when it comes to the courier you choose for on-demand delivery – you may even find it useful to establish relationships with multiple couriers. ### Top 7 on-demand delivery services for eCommerce retailers ##### Uber Uber Direct uses Uber’s network of delivery partners to move goods between locations or directly to customers. Businesses can add delivery instructions and choose handling requirements for eligible orders. Delivery options: Proof of delivery can include photo, PIN verification, barcode scanning, signature and ID checks. Availability depends on the order type and integration. [Uber AU](https://help.uber.com/en-AU/merchants-and-restaurants/article/using-the-direct-dashboard?nodeId=a822d74c-3eaa-4ecd-80a4-65d433f7bb71) ##### Rendr Rendr uses crowdsourced and professional delivery networks to help retailers offer faster last-mile delivery. Delivery options: Fast (30 minutes to 3 hours), Same Day or Next Day, and Standard delivery. Available options depend on the retailer’s setup and destination. [Rendr](https://rendr.zendesk.com/hc/en-au/articles/15083652712719-Rendr-Shopify-Integration-Guide) ##### Australia Post Australia Post offers On Demand delivery in selected service areas. Check current serviceability before showing an option at checkout. Delivery options: On Demand Afternoon (1pm–5pm) and On Demand Tonight (6pm–9pm). Availability varies by region. [Australia Post](https://auspost.com.au/on-demand-expansion) ##### DHL Express DHL Express On Demand Delivery lets recipients manage eligible deliveries after dispatch. Delivery options can include changing the delivery date, collection from a ServicePoint or locker, signature release, delivery to an alternative address, delivery to a neighbour or concierge, and vacation hold. Options vary by country and shipment. [DHL](https://www.delivery.dhl.com/welcome.xhtml) ##### StarTrack Courier StarTrack Courier offers same-day metro delivery for eligible business customers. Delivery options: Standard (typically 3–4 hours), Express (typically 1.5–3 hours) and Immediate Priority for urgent deliveries. Coverage and booking times apply. [StarTrack Courier](https://auspost.com.au/business/shipping/parcels/startrack/freight/courier) ##### Zoom2u Zoom2u connects businesses with independent courier professionals across Australia. Delivery options: Same Day, 3 Hour, VIP and Interstate delivery. VIP sends the first available courier directly to the destination; interstate delivery uses the next available flight for eligible routes. [Zoom2u](https://www.zoom2u.com.au/delivery-services/) ##### Sherpa Sherpa is an Australian on-demand delivery platform that connects businesses with local courier professionals. Delivery options: Priority, 2-hour, 4-hour and same-day delivery. Availability depends on the location and daily delivery volumes. [Sherpa](https://www.sherpa.net.au/features) #### Learn more about couriers offering on-demand delivery ### Uber ### Australia Post ### Rendr ### DHL Express ### StarTrack ### Zoom2u ### Sherpa ### How Starshipit integrates with on-demand delivery couriers Successful on-demand delivery depends on two things: your couriers and your technology. Starshipit is an automated shipping platform that integrates directly with on-demand delivery couriers in just a few clicks, giving you [one dashboard](https://starshipit.com/fulfilment-automation.md) to flexibly manage your different couriers, reduce admin and save money. **Here are just a few of the ways Starshipit can set you up for on-demand delivery success:** - Starshipit links with your eCommerce platform or inventory management system to automatically pull through orders and writeback information. - Starshipit can link to your platform and show on-demand options at checkout. You can configure the times in which the courier displays (i.e. hide the same-day option after 2pm) or hide it for customers based on location. You could also offer it for free when customers spend over a certain amount. - After an order has come through, you can then send out automated post-purchase customer notifications and use branded tracking pages to keep customers informed and reduce support queries. ### Using the rules engine to create a seamless on-demand delivery process **Because Starshipit is an automated platform, you can also use the included rules engine to simplify your shipping. You can do things like split orders, assign couriers, set delivery options and more.** This makes it easy to offer on-demand delivery options while still offering your more standard shipping options. For example, you might set up a rule to only use Uber Direct for orders being sent within Sydney CBD but continue to use Australia Post and DHL Express for all other deliveries. ### Wrap up And that’s on-demand delivery! What can seem a complicated offering is quite simple when you pair the right shipping platform with a good mix of couriers. If you haven't yet tried Starshipit for yourself, [take a 30-day free trial today](https://starshipit.com/free-trial.md). ## On-demand delivery FAQs ##### What is the difference between on-demand delivery and same-day delivery? Same-day delivery is one type of on-demand delivery. On-demand delivery is the broader model: it may give customers a choice of delivery window, speed or preferred location. Before you add either option at checkout, check your dispatch cut-off, stock availability and carrier coverage. A fast option only improves the delivery experience when your fulfilment process can meet the promise. ##### How does on-demand delivery work for an online store? Your store shows eligible delivery options at checkout, then sends the order to a carrier that can meet the selected service and destination. To keep the promise realistic, set clear rules for cut-off times, stock location, service areas and exceptions such as public holidays or out-of-stock items. ## Ready to start automating? ## https://starshipit.com/blog-content/what-is-shipping-automation # What is shipping automation? With shipping automation, you can manage your couriers from one place, eliminate manual admin and use smart technology to make shipping a breeze. Canonical URL: https://starshipit.com/blog-content/what-is-shipping-automation **Summary:**_ Shipping automation uses rules and integrations to create labels, choose couriers, send tracking updates and process orders with less manual work. It helps eCommerce teams dispatch faster, reduce errors, manage multiple carriers and keep customers informed as order volumes grow._ When it comes to getting orders out to your customers, there’s no sense in wasting time and money. With [shipping](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md), the inefficiencies start to add up. This is where shipping automation comes into play. With a single software platform, you can manage everything to do with shipping from one dashboard. Manage your different couriers and platforms (like Shopify), eliminate the manual admin tasks that suck up time every week and use rules to automatically assign orders to the right couriers. **In this article, you’ll learn what shipping automation is, the benefits, how retailers use shipping automation now and how you can get started.** ### Table of contents - What is shipping automation? - What are the benefits of shipping automation? - How retailers use shipping automation to save time and money - Starshipit: The shipping automation platform designed to help you do more ### What is shipping automation? **Shipping automation is the process of using a single, ****[centralised software platform](https://starshipit.com/fulfilment-automation.md)**** to manage all the different parts of your shipping operation. **Shipping automation allows you to plug all your various platforms – like your eCommerce platform, warehouse management systems and different courier services (Australia Post, FedEx DHL etc) – into one dashboard, empowering you to manage shipping from one dashboard. What’s more, shipping automation also enables you to eliminate the manual parts of your fulfilment, like printing shipping labels, select courier services, dealing with customs documentation and generating packing slips. Sounds too good to be true, but shipping automation is how leading retailers [scale their businesses](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md) efficiently and quickly. Let’s explore the benefits in more detail. ### Prefer a video? Learn about shipping automation – including what it is, how to get started, helpful tools and more. - [Watch the video on YouTube](https://www.youtube.com/watch?v=1P2hDXaaUpk) ### What are the benefits of shipping automation? A recent [Australia Post study](https://auspost.com.au/content/dam/auspost_corp/media/documents/ecommerce-industry-report-2022.pdf) found that of the $323 billion in retail spending in 2021, online goods made up $62 billion. In a world where more and more people are buying online, the shipping demands on businesses continue to grow. Typically, increased shipping volumes means bringing on more staff, dealing with higher volumes of customer enquiries and fixing human errors. **Introducing shipping automation can be one of the most effective solutions, and here’s why: ** ##### 1. Reduce your fulfilment time **Shipping automation helps you to eliminate the repeatable manual tasks that typically suck up time when shipping. **For example, you can automatically print shipping labels, fix invalid addresses, manifest orders in bulk and assign courier services to orders based on shipping method selected, location and more. Overall, this means you can save hours every week, not to mention money on every order. ##### 2. Cut down your labour costs **[Shipping automation](https://starshipit.com/blog-content/understanding-ecommerce-fulfilment-automation-tips-and-tricks-for-beginners.md)**** is a great way to make your warehouse operations as efficient as possible.** It's easy to see why. When you can automatically generate shipping labels and picking and packing slips, your warehouse staff can focus on the core parts of their job. There’s no need to waste time on repeatable admin tasks. Shipping automation can also help keep your support team numbers in check by reducing the number of “where’s my parcel?” queries you get on a daily basis. Thanks to automated shipping notifications (linked to branded tracking pages), your customers will be kept in the loop throughout the shipping process, and less likely to call through to you! ##### 3. Increase your shipping accuracy When you're running an eCommerce business, some human error is unavoidable. People make mistakes! But it’s important that you’re not making the same mistakes twice or letting those errors snowball into larger problems. **Shipping automation can increase the accuracy of your shipping operations and reduce human error.** Starshipit, for example, flags any invalid addresses and can auto correct them, giving you peace of mind that customers will receive their orders. It also writes back all the relevant details about your shipping to your eCommerce platforms, so you don’t have to copy and paste. You can also use shipping rules as a way to centralise your decision making. Instead of having staff constantly refer back to guides and resources, simply set up the rules to make decisions automatically. ##### 4. Manage multiple couriers **When you use one centralised platform for your shipping operations – one which ****[integrates directly with your couriers](https://starshipit.com/integrations.md)**** – you no longer need to spend time jumping between different courier portals. **This is a huge time saver, but there are other benefits. For example, you can easily remove courier services if they’re not performing and add couriers to gain access to new services (like on-demand delivery). You can also auto-assign orders to different couriers based on your unique requirements. ### How retailers use shipping automation to save time and money **What about some real-life examples? How do retailers use shipping automation to eliminate repeatable manual tasks and save money?** Let’s look at some examples from Starshipit customers. #### Oz Hair & Beauty Cosmetics giant Oz Hair & Beauty use Starshipit to automate their shipping. Before Starshipit, they had 12-15 warehouse staff. After integrating with Starshipit – three years later – they still have the same number of staff in the warehouse. > “With Starshipit and the way it integrated with our business, the orders came out quicker, easier and it made our pick and pack process even faster. It ticked all the boxes.” > “I recommend Starshipit to everyone, and every person I meet that sells online. I tell everyone how well it works for me and I even allow them to come into the warehouse and see how it works. I know if I was given that chance, I would’ve picked Starshipit far sooner.” - [Read the case study](https://starshipit.com/case-study/oz-hair-and-beauty.md) #### Lorna Jane Global activewear retailer Lorna Jane use Starshipit to manage a global shipping operation, all from one dashboard. > “Starshipit is a global solution for us. I’ve got one shipping platform that I use across the globe now. I can see all my orders, track any order. All my teams are all using the same platform. Training is easier, because it’s one platform we’re pushing out there. It’s a simple, cost-effective solution because it’s a global solution for us.” > “Black Friday was a breeze this year. It was an absolute pleasure. The fruits of all the work that we did really paid off in our busiest time. We pretty much cruised through – but pumped out significant amounts more.” - [Read the case study](https://starshipit.com/case-study/lorna-jane.md) #### Urban Plant Growers Urban Plant Growers is an online store that sells indoor smart gardens that enable people to grow herbs and fresh vegetables from their living rooms. They’ve used Starshipit to manage the entire fulfilment process from checkout to delivery, including returns. > "It’s easy for the warehouse team to use and fits well with a Shopify-based store and syncs perfectly with all our other platforms, and is scalable for growth. It’s an effective platform with a lot of automation when you look at all the features." - [Read the case study](https://starshipit.com/case-study/gathera.md) ### Starshipit: The shipping automation platform designed to help you do more **As we’ve seen, shipping automation is the most effective way to streamline your eCommerce business and scale more effectively. Let's take a look at why you may want to consider Starshipit as your shipping automation platform of choice: ** ##### 1. Starshipit is an enabler, not an aggregator Most fulfilment automation platforms are freight aggregators, meaning they offer set courier prices to customers and clip the ticket with each order. We’re a [freight enabler](https://starshipit.com/blog-content/shipping-rates-why-an-aggregator-might-not-be-right-for-you.md), meaning we help you build your own relationships with courier services (which means you can negotiate your own, more competitive rates). Over time, this approach helps you scale and provide better customer experiences. ##### 2. Generate all your shipping documents With just one click, generate packing slips, shipping labels, customs documentation and manifests. Print them all at once – or one at a time. You can also use a barcode scanner to scan your packing slip and automatically print a label. ##### 3. Ready to go integrations with your platforms and courier services Plug in and start shipping immediately with integrations for eCommerce, IMS, WMS online marketplaces and accounting software – plus the world's leading domestic and international couriers (like DHL, Australia Post, FedEx and more). Then, use your own negotiated rates and rules to automatically allocate orders to couriers you select. Assign parcels to couriers when orders come in and use our plain label feature to generate labels for ad-hoc orders. ##### 4. Automatically import orders and update tracking Import orders from multiple channels, automatically. Use Starshipit's write-back feature to automatically update the order status and tracking number in the source platform. ##### 5. Use Starshipit to create delivery experiences Post-purchase, send your customers [shipping notifications and branded tracking pages](https://starshipit.com/branded-tracking-and-notifications.md) at key stages of the delivery journey, keeping them informed and reducing the number of enquiries your support teams have to manage. Reduce time spent processing returns using the returns portal. Starshipit lets you set up a dedicated branded returns portal, relieving staff of a significant time administration task. ### Wrap up And that’s shipping automation! Interested in seeing how Starshipit can help you to save time and money on every order? Try our platform for [free for 30 days](https://app.starshipit.com/Dashboard/Wizard.aspx) (no credit card required) or [book a demo](https://starshipit.com/book-an-appointment.md) with one of our helpful team members. You can also check out more of our case studies to see how other retailers have used shipping automation to grow faster and deliver better experiences for their customers. ## Ready to start automating? ## https://starshipit.com/blog-content/when-should-your-online-store-use-third-party-logistics # What is a 3PL and when to use one for your eCommerce business Let's define third-party logistics (3PL), the benefits of using a 3PL and how to know when its time for your eCommerce business to start outsourcing fulfilment. Canonical URL: https://starshipit.com/blog-content/when-should-your-online-store-use-third-party-logistics **Summary:**_ A 3PL is an external logistics provider that can store inventory, pick and pack orders, manage shipping and sometimes handle returns. It is worth considering when order volume, warehouse complexity, delivery coverage or staffing demands outgrow what your own team can manage efficiently._ As an eCommerce retailer, you have more than likely managed to fulfil all your online orders yourself in-house. However, **if you're losing sight of your garage floor** (or ceiling) due to an increase in orders, **it may be time to consider a third-party logistics supplier (3PL)** who can manage the fulfilment process for you. Third-party logistics have **traditionally been used by much bigger businesses** and multinationals, but since eCommerce is now part of everyday life, there has been [an increase in retailers using 3PLs](https://www.statista.com/topics/7122/third-party-logistics-3pl-industry-worldwide/#topicOverview) to deliver a frictionless customer experience. We also understand it may be **daunting to outsource a significant part of your business** to a third-party supplier, so to help shed some light on the subject, we've put together **a guide to help you navigate the world of 3PLs** as an eCommerce retailer. Let’s get started! ### What is a 3PL in eCommerce? Third-party logistics providers **provide general to highly specialised services** that cater to the specific requirements of each retailer. According to Gartner, a [third-party logistics provider](https://www.gartner.com/en/information-technology/glossary/third-party-logistics-worldwide) or 3PL is, "A commercial firm that provides **one or more logistics functions** on behalf of its customers on an outsourced basis for a fee. To be a 3PL, the logistics service provider (LSP) must predominantly operate **a business that moves, stores or manages products or materials** on behalf of its customer." These logistics include **all functions necessary to package and deliver an order** to the end customer. These functions generally fall under warehousing and transportation services, which can involve subcontracted services. A 3PL service **can be tailored according to your specific product requirements** for your B2C, DTC or B2B needs. Now that we have established what a 3PL is, **let’s look at the pros and cons of using one as an eCommerce retailer.** ### The benefits of using a 3PL Partnering with a 3PL can **free up time, reduce operational headaches, and open up new markets**, especially when your business is scaling faster than your fulfilment operations can keep up. From flexible warehousing to faster delivery, **here are some of the biggest advantages to know about.** ### Flexibility and scalability One of the biggest benefits of using a 3PL is **the ability to scale without some of the growing pains.** Whether you’re dealing with seasonal spikes, flash sales, or rapid year-on-year growth, 3PLs give you the infrastructure to fulfil more orders without hiring, training, or expanding your warehouse footprint. **When volumes drop again**, you won’t be stuck with fixed overheads as your costs scale with your business. This kind of operational agility is especially **valuable when you're testing new products or entering new markets. **You can launch quickly, adapt as you go, and avoid tying up capital in warehousing or logistics **before you're confident in demand.** Without a 3PL, **growth often means taking on significant risk** – signing long-term leases, hiring before you're ready, and getting locked into systems that don’t scale. A 3PL **removes some of those barriers.** It gives you the freedom to focus on growing your business, knowing that your fulfilment operation can** flex to support whatever comes next.** ### Cost-efficiency for higher volumes While 3PLs charge for their services, **they can help you save significantly**, especially as your order volumes grow. That’s because many **3PLs already have high-volume relationships with major carriers,** allowing them to access bulk [shipping rates](https://starshipit.com/shipping-costs.md) or tiered discounts that individual retailers might not qualify for. **These savings are often passed on to you.** There are also efficiency gains: **3PLs streamline everything from **[**pick-and-pack**](https://starshipit.com/order-fulfillment-software.md)** to labelling and dispatch,** reducing the manual labour, errors and delays that can chip away at your margins. Some even **offer bundled pricing for storage, fulfilment and **[**returns**](https://starshipit.com/branded-returns.md), making it easier to forecast your logistics spend. As you scale, **fulfilment costs can quickly become one of your biggest expenses.** Doing everything in-house might seem cheaper at first, but once you factor in labour, technology, lease agreements and carrier surcharges, **those costs add up fast.** A 3PL spreads those costs across multiple clients, **giving you a more predictable, per-order cost structure** that supports sustainable growth. ### Broad geographic reach When you **rely on a single fulfilment location **(especially if it’s in your home country) shipping to customers in other regions can quickly become **slow, expensive and inconsistent.** 3PLs often operate networks of warehouses **across countries or continents**, which means you can **store products closer to your customers** and dramatically reduce delivery times. This also opens the door to **regional fulfilment strategies.** For example, a growing number of [Australian retailers expanding to the US](https://www.mi-3.com.au/29-05-2025/tariff-turmoil-triggers-fulfilment-scramble-australian-ecoms-rush-us-hubs-or-refocus) are partnering with American 3PLs to **bypass ****[cross-border shipping](https://starshipit.com/international-shipping.md)****, avoid import duties, and speed up delivery.** In many cases, it’s faster (and cheaper) to ship domestically from a US-based 3PL than to fulfil from Australia. You also **benefit from their existing infrastructure** – that means established carrier relationships, local returns handling, and in some cases, regional compliance support. Speed and reliability are two of the biggest drivers of customer satisfaction. By **fulfilling orders closer to your customers**, you can offer faster delivery at lower cost, without overhauling your entire operation. For international expansion, this can mean **the difference between a market that breaks even** and **one that becomes a major revenue stream.** ### 3 things to keep in mind before using a 3PL Before you commit, it’s important to understand what you’re giving up, what you’re relying on, and where unexpected costs might creep in. Here are three things to consider before making the switch. ### You lose some control over the process When you hand fulfilment over to a 3PL, you’re also **handing over part of your customer experience.** You can’t walk into the warehouse to check how orders are being packed, ensure the right inserts are going in, or jump in to fix issues on the fly. If something goes wrong (a delay, a missing item, damaged packaging) **it’s your brand the customer will hold accountable, not the 3PL.** Your fulfilment operation is often **the final step in your customer journey**, and the one they remember most. A great delivery experience builds loyalty; a bad one erodes trust. If you can’t clearly see what’s happening inside your fulfilment process, **it becomes harder to proactively fix problems** and maintain consistent service quality. ### You’re depending on an outside partner A 3PL becomes an extension of your operations, which means **you’re dependent on them to get things right.** If they run into staffing shortages, warehouse issues, tech outages, or miss SLAs during peak periods, **it can directly impact your customers** – and your reputation. Even strong relationships can be tested when volumes spike or things go wrong. You’re also trusting them to **maintain accurate inventory, handle returns correctly and **[**manage communication**](https://starshipit.com/shipping-notifications.md) with customers. If there are communication gaps or process mismatches, **problems can escalate quickly.** Building a successful 3PL relationship takes time and ongoing effort: **clear documentation, aligned expectations, and regular performance reviews.** Outsourcing fulfilment doesn’t mean outsourcing responsibility. You’re still on the hook with customers if deliveries are late or items are lost. Relying on a third party introduces risk – so it’s crucial to **choose the right partner**, build in checks and safeguards, and **ensure you’re not flying blind.** ### There are some hidden costs to consider **3PL pricing structures can be complex** and if you’re not careful, costs can add up quickly. While the headline rates might look reasonable, it’s the extras that catch retailers off guard: **long-term storage fees for slow-moving inventory, pick and pack surcharges** during peak season, carton relabelling charges, or minimum monthly volume commitments. Some 3PLs also **charge per shipping label or for customer returns**, and you might not have much leverage to negotiate these fees once you’re locked in. If your fulfilment partner uses third-party software to generate labels, **you could be paying per label without realising** there’s a more cost-effective option. Margins in retail are already tight, and fulfilment is often one of the biggest cost centres. **Unexpected fees can erode profitability**, especially at scale. The more control and visibility you have over your fulfilment stack, the easier it is to **forecast accurately, plan for peak periods, and avoid surprises.** ### When should an eCommerce business use a 3PL? Outsourcing fulfilment isn’t a decision you make overnight, but **there are clear signs that your current setup is holding you back.** If you’re spending more time packing boxes than growing your business, or struggling to keep up with increasing demand, **it might be time to make the switch.** Here are some of **the most common tipping points** that suggest it’s time to bring in a 3PL. ### 1. Your team can't keep up with order volumes One of the clearest signs that it’s time to consider a 3PL is **when fulfilment becomes the bottleneck in your business. **What started as a manageable in-house operation can quickly become **a logistical headache as your order volume grows.** While the exact tipping point varies by business, many 3PL providers cite **500+ orders per month as a common threshold** – at this stage, the labour, storage and coordination required to fulfil in-house often **outweigh the costs of outsourcing.** Even before reaching that volume, some retailers feel stretched at 50–100 orders per month, especially when they’re **juggling fulfilment alongside customer service, marketing and product development.** Consider a 3PL when fulfilment is limiting growth, not simply when you reach a particular order count. Useful warning signs include rising pick-and-pack errors, inconsistent dispatch times, warehouse space constraints, seasonal peaks your team cannot absorb, and a need to place stock closer to customers. When your time is spent printing [shipping labels](https://starshipit.com/shipping-labels.md) instead of growing your business, or **you’re constantly playing catch-up**, it’s time to ask whether a fulfilment partner could help you scale sustainably. ### 2. You have limited space or expensive storage **Maybe your business is bursting at the seams **– products taking over every corner of your office, garage or retail space. Or maybe you’ve looked into leasing a larger warehouse, only to find that **the cost in your area is much too high.** Either way, if storing inventory yourself is becoming too expensive, it’s a clear sign it’s time to reassess. This is one of the earliest and most common triggers for switching to a 3PL. Instead of signing a long-term lease and investing in racking, security systems, or warehouse staff, **you can “rent” storage space in a 3PL’s facility** on a flexible, as-needed basis. Many 3PLs offer pay-as-you-go models based on storage volume, so you’re only paying for what you use, and you can **scale up or down depending on seasonal demand.** This setup is particularly valuable for urban-based brands, **where warehouse space comes at a premium** and square footage is too precious to waste on boxes. **Storage should support your growth, not constrain it.** If expanding your inventory means compromising your workspace or taking on costly infrastructure, **a 3PL can give you the space to grow**, without locking you into fixed overheads or long-term commitments. ### 3. You need multi-location fulfilment As your customer base grows beyond your local region, **fulfilling from a single warehouse can start to work against you.** Orders sent across the country take longer to arrive and cost more. 3PLs with a **national or international network of fulfilment centres** solve this by allowing you to distribute inventory across multiple locations, positioning stock closer to customers. **For example, **a retailer based in Sydney might use a 3PL’s warehouses in Brisbane and Perth to speed up delivery across Australia. Likewise, a US-based brand could store inventory in California, Texas and New York through a single 3PL relationship – **offering 2-day or even same-day delivery without owning any of the infrastructure.** By reducing shipping zones, you also **lower your average delivery cost, avoid long-haul surcharges, and reduce the risk of delays** or damage from longer transit times. Customers expect fast, affordable shipping – no matter where they live. Competing with national brands means **matching their speed and reach.** A 3PL’s distributed network **gives you the fulfilment footprint** it would take years to build yourself, helping you deliver on customer expectations **without overextending your team.** ### 4. Your brand is expanding internationally Expanding into a new country is a major milestone and often one of the most challenging moments for fulfilment. Suddenly, you're not just dealing with more orders, but with entirely new layers of complexity: customs clearance, [import duties and taxes](https://starshipit.com/blog-content/shipping-tariffs.md), different carrier networks, regional compliance requirements, and customer expectations that may differ from your home market. For many retailers, this is where a 3PL becomes essential – not just for shipping, but as **a partner who understands the local logistics landscape. **Rather than committing to your own warehouse, local team, and carrier relationships straight away, you can **tap into a 3PL’s existing infrastructure** to test the waters. When [shipping internationally](https://starshipit.com/international-shipping.md), **speed, flexibility and low-risk infrastructure are critical. **A 3PL lets you move fast and stay agile – giving you **a proven way to fulfil locally and learn the market,** without overinvesting too soon. ### Wrap up Switching to a 3PL is a big decision – but **it’s also a sign your business is growing!** If your current [fulfilment setup](https://starshipit.com/fulfilment-automation.md) is starting to slow you down, or you're facing challenges like **space constraints, rising costs, or complex shipping needs**, a 3PL could give you the breathing room (and operational muscle) you need to scale. There’s no single formula that works for everyone but **knowing your tipping points and understanding what to expect,** makes the decision clearer. Whether you fulfil in-house or through a 3PL, clear carrier rules, labels and tracking updates help keep every order visible. [See Starshipit for 3PL fulfilment teams](https://starshipit.com/3pl.md). ## Ready to keep fulfilment visible? ## https://starshipit.com/blog-content/white-fox-boutique-opt-for-advanced-shipping-solutions-by-starshipit # White Fox Boutique opt for advanced shipping solutions by Starshipit Read about the secret behind the White Fox label's label's success – social media, which has given the brand the opportunity to easily expand overseas. Canonical URL: https://starshipit.com/blog-content/white-fox-boutique-opt-for-advanced-shipping-solutions-by-starshipit **Summary:**_ White Fox Boutique’s story shows how shipping automation can reduce manual fulfilment work while protecting the customer experience. Review the challenge, Starshipit setup and results to see which workflow changes could save time, reduce errors or support growth in a similar operation._ **[White Fox Boutique](https://whitefoxboutique.com.au/)**** is an Australian eCommerce fashion label co-founded in 2013 by two young, Sydney-based entrepreneurs, Georgia Moore and Daniel Contos** Known for its affordability and epic range of swimwear, the label has garnered worldwide attention worn by the likes of the Kardashian sisters, Sofia Richie Hailey Baldwin and Emily Ratajowski. Now with 1.4 million Instagram followers the secret behind the label's success has been social media, giving the brand the opportunity to easily expand into international markets. Born from the mantra "fast-meets-luxe", the brand started out by carrying outside brands focusing on offering the latest trends at affordable prices. Driven by the lack of quality and style from stocking private labels, 80% of White Fox products are now designed in-house in Australia. The team have expanded on the successful White Fox Label brand (2014) creating White Fox Swim (2016), White Fox Active (2017) and Veux Sunglasses (2017). With plans to expand to the US market this year, White Fox has quickly become a household name and is becoming a trending force in the fashion industry. **Starshipit is proud to be White Fox Boutique's preferred shipping solution since 2015.** Helping them ship thousands of orders a day to customers all over the world, our technology streamlines their shipping process, so White Fox can provide a better experience for their customers. [Get in touch](https://starshipit.com/contact-us.md) today to find out more about how we can grow your business together, or sign up for a [30-day free trial](https://starshipit.com/free-trial.md). ## Ready to start automating? ## https://starshipit.com/blog-content/why-does-platform-integration-matter # Why does platform integration matter and how it can benefit your business? Setting up shipping for your ecommerce store doesn’t need to be difficult. Ecommerce shipping services get products to your customers, ensuring they're happy. Canonical URL: https://starshipit.com/blog-content/why-does-platform-integration-matter **Summary:**_ Platform integration matters because it moves order, inventory, shipping and customer data between systems without repeated manual entry. Connected platforms speed up fulfilment, reduce errors and create a more reliable ordering experience as an eCommerce business grows across sales channels._ _This insightful guest blog, focusing on the benefits of seamless platform integration, is co-authored by Kevin Guttmann, an Information Systems Analyst, and Will Warnock, an IT Consultant, both hailing from BDO ALTSHIFT._ _BDO ALTSHIFT specialises in crafting and implementing integrated cloud services that are not only robust, but also perfectly aligned with the dynamic requirements of modern multi-channel retail or wholesale businesses. Kevin and Will shed light on how effective integration strategies can result in a more reliable end-to-end fulfilment process, ultimately transforming the way businesses interact with technology._ It is well known that the impacts of the unprecedented global pandemic of 2020 dealt a severe blow to the traditional brick & mortar retail experience. Paired with the ever-increasing globalisation and growing population of digital natives who are expecting eCommerce to be available at any moment, from anywhere, in full extent; many retailers are finding themselves playing catchup. The landscape of eCommerce has vastly altered over the previous five years. Consumers are expecting a wider range of products, the ability to track purchased items each step of the way, and absolute certainty that orders are being processed accurately, securely, and quickly. A diagnostic of one’s eCommerce presence and self-assessment of the extent to which consumer expectations are met can be complex and difficult. One of the most common challenges is simply not knowing enough about the technological advancements that are out there and available to support businesses in keeping up with the rapid digitisation of – well - everything. Although it can be daunting, reaching out to technology specialists who are well-versed in the online retail industry is typically one of the most effective ways to define your desired future state; understand the improvement opportunities that are out there and formulating a roadmap for improving one’s eCommerce presence – and ultimately the experience that it is all about. At [BDO ALTSHIFT](https://consultaltshift.com), we’re experts in digital transformation. With a client portfolio spanning numerous industries and various forms of eCommerce, our team can tailor analysis to your very own unique context and requirements. This is important, as it ensures that you and your customers remain an integral part of the transformation journey. When it comes to improving one’s eCommerce presence and technology architecture, one of the first considerations is the integration of a centralised shipping platform into your retail fulfilment process. Regardless of the business size and existing technology stack, this is can greatly benefit you and your team. At a high-level, the single biggest wins are the internal efficiency gains derived from two-way integration between inventory system and shipping system, as it completely removes the double-handling of data and also reduces the risk of human-error. More importantly though, the integration of a shipping platform into your fulfilment system and process, will enable significant positive impacts upon your customers’ experiences – **key benefits being**: ### 1. Faster fulfilment Without your team double-handling order information, such as shipping details, shipping rates across various carriers/systems, and/or carrier labels, the time it takes for an online order to be fulfilled and sent to the customer is greatly reduced. This leads to your customer receiving their order faster, a critical component in their overall expectation, thus improving their experience. ### 2. A more reliable end-to-end process Naturally, it is vital that the fulfilment process (with all its handovers and datapoints) is highly reliable & consistent. An integrated system not only automates the flow of fulfilment data, but it also enables the complete standardisation of process - reducing the risk of human error. Each step of the process, each hand-over, is able to seamlessly transitions to the next. With greater trust in good systems and well-defined process working well together, your team will be able to refocus its efforts from manual & time-consuming data entry to having more time for personal interactions with customers and reviewing & resolving exceptions. All in all, once again improving the overall customer experience. ### 3. Happier customers through a better ordering experience With the above, customers can now trust in more accurate & quicker fulfilment of their order. The desire for certainty on their order’s status remains unaddressed. Or at least it would if it was not for the shipping platform integration. The integration further enables you to share shipping information & notifications with your customers for each step of the way. An informed customer is a happy customer, building upon the demands for transparency and certainty that drives customer retention. It is critical that the adoption of a new platform comes with plenty of adoptability and flexibility. In a recent case study, Starshipit and BDO ALTSHIFT adopted a slower transition approach from an existing fulfilment process, whilst working together alongside a retail business. This enabled the retailer to stage their transformation and be comfortable that the integrated shipping details were accurate, verifying the received rates from the carriers, and then printing out the labels. Within one month the retailer was satisfied with these core processes, giving them further confidence in configuring email templates that included shipping information and notifications sent to their customers. On top of this, they configured rules within Starshipit to change the selection of carriers based on address information – introducing some highly beneficial automation into the fulfilment process. In the same vein of flexibility, there are some retailers who decide to action rapid improvements and transform themselves by utilising all technology functionalities from day one to incentivise all the benefits they desired from a centralised shipping platform. There is no requirement to slot into a fixed way of using the platform and businesses can opt-in to how many of the features they want to use. This coupled with its integration capabilities makes it a no brainer in the modern eCommerce retail stack. It is due to this inherent flexibility that many online retailers comment on how easy it actually is to improve processes when supported by fit-for-purpose technology. #### Conclusion If you're ready to integrate your business systems in a way that keeps your products moving, information flowing and your customers satisfied head over to [BDO ALTSHIFT](https://consultaltshift.com) to learn more. ## Ready to start automating? ## https://starshipit.com/blog-content/why-on-demand-delivery-is-no-longer-just-a-concept # Why on-demand delivery is a necessity in online shopping On-demand delivery has revolutionised the eCommerce and shipping industry. Find out how Starshipit is leading the way for faster shipping fulfilment. Canonical URL: https://starshipit.com/blog-content/why-on-demand-delivery-is-no-longer-just-a-concept **Summary:**_ On-demand delivery has become a practical expectation because shoppers increasingly want faster, more flexible fulfilment options. Offer it only where courier coverage, inventory location and dispatch speed can support the promise without creating avoidable delivery failures for each eligible order._ **The modern consumer is all too familiar with instant gratification: we expect things with one click.** The same way we order a dress or jacket online and wish we could receive it immediately. Or we’ve wanted to schedule a delivery, so our package is waiting for us when we get home. Same-day delivery is no longer just a notion, it’s becoming standard practice amongst retailers. You can buy a product in seconds and have it show up in front of your door within 24 hours, or faster. When it comes to online shopping, consumers have never had a better experience. ### The On-Demand Revolution **On-demand delivery has revolutionised the eCommerce and shipping industry** by leveraging thousands of part-time local delivery people to bring products to customers immediately. Express options for same-day delivery are becoming more sought after and requested by consumers. Businesses not only have to introduce new technologies into their supply chain, but also adopt new strategies to stay ahead. ### On-Demand + Starshipit A [recent report by a Sydney-based on-demand delivery start-up](https://www.gopeople.com.au/same-day-delivery-trends-and-statistics-to-guide-your-business/) showed that 61% of consumers are willing to pay extra for the convenience same-day delivery brings. Shipping software platforms like Starshipit are working to bring that fast delivery experience to businesses. Founded in 2011, **Starshipit is a nifty cloud-based software that’s leading the way for integrated shipping and tracking in Australia and New Zealand.** By bridging the gap between eCommerce platforms and couriers, Starshipit allows merchants to automate and streamline their order fulfilment process. Integrating with a multitude of preferred couriers and eCommerce giants like Shopify, Starshipit has features such as live shipping rates at checkout, branded tracking, address auto-correct, automatic order write-back and batch label printing. Starshipit also supports the new [Australia Post](https://auspost.com.au/) and [Zoom2u](https://www.zoom2u.com.au/) on-demand services which provide same-day delivery. Functionality like this has enabled popular online fashion retailers such as iloveugly, Showpo and Hello Molly to manage their increasing demand and meet customer expectations. Hello Molly Operations Manager, Ena Eaton says that their “delivery promise is only achieved with the efficiency of Starshipit”, which enables Ena’s team to get all orders received by 2:00pm packed and ready for pickup. Using their winning combination of Australia Post and Starshipit, the increased efficiency has helped the business grow considerably. ### Consumers Expect It **With “speed and convenience being increasingly important elements of the delivery experience”, on-demand delivery gives customers “greater control, choice and certainty around when their parcel will arrive” says Australia Post. **Australia Post offers options such as ‘On Demand Now’ where customers can receive orders within three hours, to ‘On Demand Tonight’ where customers place an order during the day and receive their parcel between 6-9pm that night.“On-demand delivery is fast becoming a customer expectation for customers that shop online. We're always looking at ways to deliver our products faster to our customers, with on demand being one of the key ways forward. We now offer same-day delivery to approximately 55% of Australia's population, with plans to keep expanding that number.” says Paul Waddy, Head of Operations at Showpo. ### The Bottom Line **On-demand delivery is convenient, fast and transparent.** With custom notifications to keep customers informed, retailers are not only adapting to consumers’ needs by delivering on-demand, but also by keeping them informed throughout the process. Tightening the relationship between consumers and business by driving traffic, it also presents opportunities to stand and reach new customers. According to Shopify, “in a recent survey, 49% of shoppers say that same-day shipping would make them more inclined to shop online; however, only 15% of global retailers offer same-day delivery”. This gap provides an opportunity for eStores to cater to local customers, differentiate their brand, and attract new customers, whilst simultaneously converting sales. Meeting customer expectations, while also handling on-demand shipping can be costly and timely. That’s why Starshipit bridges the gap to help deliver the goods customers expect. A globally trusted and highly rated shipping and tracking software, Starshipit has revolutionised thousands of businesses — chances are it will do the same for yours. ## Ready to start automating? ## https://starshipit.com/blog-content/why-retailers-are-no-longer-building-direct-integrations # Why retailers are no longer building direct integrations There’s a problem with direct integrations for courier services. They're cumbersome and could limit your efficiency and the growth of your business. Canonical URL: https://starshipit.com/blog-content/why-retailers-are-no-longer-building-direct-integrations **Summary:**_ Retailers are moving away from direct courier integrations because maintaining them takes development time, slows access to new services and adds support risk. Shipping platforms handle carrier connections centrally so teams can automate fulfilment without rebuilding every integration themselves at scale._ **Managing eCommerce fulfilment isn't exactly easy. On top of needing to source products, support customers and manage the financials, there’s the task of actually ****[getting orders out to customers](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md)**** in a timely fashion. Not so simple!** Recall the typical process: Your team likely copy and paste new orders from your eCommerce platform (or platforms) into your [courier service](https://starshipit.com/integrations.md). Then, you send out the tracking code and take the relevant information back to your eCommerce platform. There’s a problem with this so-called “direct integration” approach. For one it’s cumbersome, but it could also limit your efficiency and be extremely costly for the growth of your business. In this article, we’re going to explore this issue in more detail, as well as the best solution. ### Table of contents - The problem with direct integrations - Why retailers are no longer building direct integrations - How you can use shipping solutions like Starshipit to run your shipping and fulfilment ### The problem with direct integrations Firstly, let’s clarify what a direct integration is. **You can classify a direct courier service integration in one of two ways:** - An app built by a courier to connect your ecommerce platform to your courier account. - An integration built by you to connect your eCommerce platform to your courier. This approach is often used when retailers are using one courier, but what happens when you want to bring a second courier service onboard? Or a third? This is when the problems of direct integrations start to show. Suddenly, you need to maintain multiple courier integrations and it’s a time-consuming process to add new couriers. This is just one of the reasons many retailers are choosing now to avoid building direct integrations entirely. So, what’s the [alternative](https://starshipit.com/fulfilment-automation.md)? ### Why retailers are no longer building direct integrations Many retailers now opt to use a centralised piece of shipping software to manage their courier service integrations. There are a range of benefits to this approach, but primarily, using a dedicated platform means you’ll no longer need to build integrations yourself – you’ll only need to set up your courier accounts. ###### Here’s why retailers choose to use shipping software instead of using direct integrations: ##### 1. Eliminate shipping admin [Shipping software](https://starshipit.com/blog-content/four-common-ecommerce-challenges-starshipit-solves.md) sits “in the middle”, between your eCommerce platform and your courier services. Instead of copying and pasting orders, tracking codes and other details from your eCommerce platform (or platforms) to your couriers, your shipping software can manage imports and writebacks automatically. ##### 2. Free up development time Instead of developing custom integrations for each courier and eCommerce platform, shipping software has integrations that are ready to go. All you need to do is click “enable”. For example, Starshipit features integrations with over 60+ leading couriers, eCommerce platforms and warehouse management systems. This means Australia Post, DHL, Fed Ex, Uber, Shopify, WooCommerce, Cin7 and more. Basically, you can spend less time building integrations with each platform and more time focused on the other parts of your business. ##### 3. Be first to market with new courier services When you’re no longer responsible for building direct integrations with different courier services, you can instead focus on growing your business. This also means you’ll be able to add new couriers whenever you like, allowing you to access new products. For example, [Starshipit just recently added Uber](https://starshipit.com/partner/uber.md), meaning you could add an on-demand shipping option with the click of a button. ##### 4. Rely on the experts for support When you use a dedicated shipping solution to manage your integrations, this also means you no longer need to support each integration yourself. If there’s a problem, you can simply reach out to the solution provider and use their support team to work through the issue. This can be a huge win during busy peak periods. ##### 5. Switch different couriers on and off Once you’ve enabled your different courier services, shipping software then gives you complete control over which couriers and products you wish to use. For example, if one courier isn’t performing during a busy period, simply assign your orders to a different courier. More on this below... ##### 6. You can take advantage of shipping automation Shipping software allows you to automate the most time-intensive parts of shipping. For example, with [Starshipit’s rules engine](https://www.youtube.com/watch?v=f_vWY2PMTL4), you can set up custom rules to fire when certain conditions are met. Let’s say you have orders coming in from a certain postcode, you might set up a rule to assign those orders to a specific courier. Or, you may want to apply free shipping to orders over a certain dollar value. ### How you can use Starshipit to run your shipping and fulfilment **With Starshipit running your shipping and fulfilment, you’ll never need to build a direct integration again.** Instead, you can focus on running your business. Here’s why leading retailers choose Starshipit – and some of the major benefits: - 🚚 Support for all major couriers – Starshipit supports all major couriers, including a huge range of domestic and international couriers, meaning you can get started in minutes. - 💻 One dashboard to manage your couriers – Manage your entire shipping operation – including your couriers – from one location. Make changes to your courier products, add new services and more. - 🤖 Automate your shipping with rules – Set up rules to save time and money every week. Automatically assign orders to certain couriers based on conditions and actions that you set. - 🔔 Shipping notifications and branded tracking – Create and manage your shipping notifications and branded tracking pages from one location, instead of hopping between different courier systems. - 🔙 Manage returns – Returns are a tricky thing to get right at the best of times. When you use Starshipit, you can set up a dedicated returns portal so customers can self-service returns. ### Never build a direct integration again If you’re thinking about how to best run your eCommerce business, then you’ll want to consider how a centralised shipping platform can help you save time and avoid needing to build (and manage) direct integrations. Interested in seeing how Starshipit can help you to save time and money on every order? [Try out platform for free for 30 days](https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.40275429.692080982.1667161610-1631464433.1659067778) (no credit card required) or [book a demo](https://starshipit.com/book-an-appointment.md) with one of our helpful team members. You can also check out more of our case studies to see how other retailers have moved away from the direct integration approach to grow faster and deliver better experiences for their customers. ## Ready to start automating? ## https://starshipit.com/blog-content/wms-vs-shipping-software # Warehouse management system vs shipping software: what growing brands actually need Compare warehouse management system vs shipping software, spot when basic tools are holding you back, and learn why eCommerce brands need connected fulfilment workflows. Canonical URL: https://starshipit.com/blog-content/wms-vs-shipping-software **Summary:**_ Shipping software helps orders leave the warehouse; a WMS helps control the stock, locations, picking and packing work that happens before dispatch. Growing eCommerce brands usually need both once stock accuracy, staff consistency or peak capacity become constraints, especially when warehouse and shipping workflows are split across separate systems._ The first signs are usually small. A few more mispicks. A stock count that looks right in your eCommerce platform but does not match what the team can find on the shelf. A peak period where orders still shipped, but only because everyone stayed late, new staff had to learn on the fly, and customer issues were cleaned up manually afterwards. These are the moments when growing retailers start searching for "warehouse management system vs shipping software", "WMS vs shipping software", or "do I need a WMS?" They are not always looking for more software. They are trying to work out why the process that used to feel manageable now needs so much manual effort to hold together. Here is the short answer: **shipping software helps you get parcels out the door**. **A warehouse management system, or WMS, helps control what happens before that**: where stock is stored, how it is received, how orders are picked and packed, and how inventory is updated as items move through the warehouse. Many growing brands need both. The real question is whether those workflows should sit in separate systems or work together in one connected platform. That matters because customers do not experience your tech stack in separate parts. They experience whether the item they ordered was available, picked correctly, shipped on time, tracked clearly, and delivered as promised. In our [Evolving Expectations 2026 report](https://starshipit.com/guide/evolving-expectations-2026.md), 69.6% of retailers surveyed are already using shipping automation software, while 27.5% use a WMS. The same report found that 36.2% of retailers say warehouse management systems are their top planned investment. In other words, many retailers have already improved the shipping step. The next operational gap is often inside the warehouse. This guide breaks down what shipping software does, what a WMS adds, where basic tools start to break, and how to decide whether your next move should be a standalone WMS, a better shipping platform, or one platform that connects warehouse and shipping workflows. ### Table of contents - **Warehouse management system vs shipping software: the short answer** - **What a shipping platform actually does** - **Where basic shipping tools start to break** - **What a WMS adds, and why it is not as complex as it sounds** - **Why growing brands need warehouse and shipping workflows connected** - **Is it time to adopt a WMS?** - **How to choose the right warehouse and shipping setup** - **So, what do growing brands actually need?** - **FAQs about warehouse management system vs shipping software** ### **Warehouse management system vs shipping software: the short answer** **Shipping software manages the dispatch side of fulfilment. It helps retailers connect carriers, compare rates, generate labels, print manifests, send tracking updates, and automate shipping rules.** A WMS manages the warehouse side of fulfilment. It helps teams understand what stock they have, where it is stored, how it should move through receiving and putaway, and how orders should be picked, packed, replenished, and prepared for shipping. The two systems are closely related, but they are not the same. If an order has already been picked and packed correctly, shipping software can make the next step faster and more consistent. It can choose the right carrier, create the label, write tracking back to your eCommerce platform, and trigger customer notifications. But if the wrong item was picked, the stock location was unclear, or the inventory count was wrong before the order reached dispatch, a shipping tool cannot fix the root cause. It can only process the order it receives. That is why the warehouse management system vs shipping software decision should not be framed as "which one is better?" A better question is: **where is the bottleneck?** If your issues are mostly around carrier selection, label printing, rate comparison, tracking updates, or returns admin, shipping software may be the right focus. If your issues are around stock accuracy, warehouse locations, picking structure, receiving, replenishment, or staff consistency, you are likely moving into WMS territory. For many growing eCommerce brands, the answer is not choosing one over the other. It is **connecting warehouse execution and shipping** automation so the whole fulfilment workflow is easier to manage. ### **What a shipping platform ****actually does** **A good shipping platform helps make the final stage of fulfilment faster, more cost-controlled, and more consistent.** Instead of logging into multiple carrier portals, copying order details, manually comparing rates, and pasting tracking numbers back into your eCommerce platform, shipping software centralises the shipping workflow. **Typically, a shipping platform helps retailers:** - Import orders from eCommerce platforms and marketplaces - Connect and manage [multiple carriers](https://starshipit.com/multi-carrier-shipping.md) - Generate and print [shipping labels](https://starshipit.com/shipping-labels.md) - Compare carrier rates - Apply rules for carrier selection and order routing - Bulk process orders - Automate packing slips, manifests, and customs documents - Write tracking details back to the source platform - Send customer [tracking notifications](https://starshipit.com/shipping-notifications.md) - Manage [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and [returns workflows](https://starshipit.com/branded-returns.md) For a small team, those automations can remove a lot of repetitive work. Manual label creation gets slow quickly. Rate comparison becomes inconsistent when staff are under pressure. Tracking updates create avoidable support questions if they are delayed or missed. In Starshipit, that can look like a rule that routes heavier domestic orders to a preferred carrier, creates customs documents for international orders, and writes tracking details back to your eCommerce platform automatically. If you are checking fit, the [integrations directory](https://starshipit.com/integrations.md) is a practical place to confirm the carriers and tools you already use. Shipping software becomes especially useful when you move from one carrier to multiple carriers. Starshipit's Evolving Expectations 2026 report found that only 10.1% of retailers surveyed rely on a single carrier, while 65.2% use two to three courier partners. That makes carrier logic more important. If your team has to choose the carrier manually for every parcel, your shipping strategy depends on whoever is working that day. That does not mean shipping software manages everything in the warehouse. It optimises the shipping layer. It does not tell your team where every SKU is stored, whether a bin count is accurate, or how stock should move from receiving into pickable locations. This is where basic tools start to show their limits. ### **Where basic shipping tools start to break** Basic shipping tools usually work well while fulfilment is simple. One warehouse. A manageable SKU count. A small team. Familiar products. Predictable daily order volume. The pressure starts when volume, complexity, or team size increases. At first, the issues can look like isolated mistakes. Someone picks the wrong size. A product is listed as available, but the shelf is empty. A new team member cannot find stock because the person who knows the layout is away. A rush order misses the carrier cutoff because packing took longer than expected. When those issues keep coming back, the problem is usually structural. ### **1. You know what shipped, but not what is ****actually on**** the shelf** Shipping software can tell you what labels were created and what parcels left the building. That is useful, but it is not the same as live warehouse inventory. If stock counts rely on periodic checks, spreadsheets, or staff memory, accuracy starts to drift. Orders keep flowing, but the team loses confidence in the numbers. That can lead to overselling, partial fulfilments, urgent recounts, customer service escalations, and slower buying decisions. A WMS helps close that gap by **tracking inventory movements as they happen**. When stock is received, put away, picked, moved, replenished, or packed, the warehouse record updates. The team gets a clearer view of what is on hand, what is committed, what is incoming, and where each item should be. ### **2. Orders get fulfilled differently depending on who is working** Manual fulfilment often depends on personal knowledge. Experienced staff know which aisle to check first, where overflow stock tends to sit, which products look similar, and how to catch common order issues before they leave. That knowledge is valuable, but it is risky if it only lives in people's heads. As the team grows, workflows become inconsistent. One person picks by printed list. Another groups orders by location. Someone else packs from memory. Temporary staff need constant support because the process is not guided by the system. A WMS adds structure. Barcode-led picking and packing, location data, tote-based workflows, and clear job steps help the team work the same way more often. Fulfilment quality should not depend on whether your most experienced operator is on shift. ### **3. Stock has a location, but not a system** Many growing warehouses reach a stage where stock has informal locations rather than controlled locations. New season stock might usually sit near the back wall. Slow-moving items are "over there". Returns may sit in a holding area until someone has time to process them. Overflow stock is findable, as long as the right person is asked. That can work for a while. Then order volume rises, new staff join, or the business moves warehouse. Suddenly, informal location knowledge becomes a bottleneck. People spend more time walking, searching, asking questions, and double-checking. Stock may be physically present, but operationally unavailable because the system does not know where it is. A WMS helps by mapping inventory to locations such as zones, aisles, racks, shelves, and bins. Starshipit WMS, for example, supports warehouse locations and bin management, real-time inventory tracking, barcode picking workflows, inbound receiving and putaway, bundle and kit inventory tracking, and packaging and consumables tracking. ### **4. Peak periods expose the weak points** Peak trading periods rarely create new operational problems. They reveal the ones already there. If order picking is inconsistent in a normal week, peak makes errors more expensive. If staff training takes too long when it is quiet, peak makes onboarding feel chaotic. If stock counts are unreliable before a campaign, peak turns that gap into customer-facing issues. This is often when growing brands start looking for WMS software. They are not trying to make fulfilment more complex. They are trying to make it more predictable before the next growth moment. **Common trigger moments include:** - Fulfilling 100+ orders a day and seeing errors creep up - Moving into a larger warehouse - Adding temporary staff for peak season - Increasing SKU count or introducing bundles and kits - Expanding to new sales channels or marketplaces - Running multiple carriers or delivery services - Managing separate warehouse and shipping systems - Rebuilding workflows after a costly stocktake or campaign issue If any of these feel familiar, the issue may not be your team's effort. It may be that the system no longer gives them enough structure. ### **What a WMS adds, and why it is not as complex as it sounds** **When some retailers hear "warehouse management system", they picture a six-month implementation, enterprise pricing, heavy IT involvement, and a tool the warehouse team will resist.** Some WMS projects are complex, especially for large operations with custom workflows, ERP dependencies, and multiple sites. But a modern eCommerce WMS should not add complexity for the sake of it. It should give growing teams a clearer way to run the warehouse. So, what is WMS in terms of logistics? A WMS is software that **helps manage physical warehouse operations**. It controls how stock is received, stored, moved, picked, packed, replenished, counted, and prepared for shipping. In eCommerce, the benefits of a warehouse management system usually fall into five practical areas. ### **Inventory control down to location level** A WMS helps your team know what stock exists and where it is stored. Instead of relying only on product-level inventory, the warehouse can manage locations such as zones, aisles, shelves, racks, and bins. That makes stock easier to find, count, and trust. It also reduces wasted walking time because the system can guide the team to the right location. ### **Guided pick and pack workflows** Picking errors are expensive. They create rework, returns, reships, refunds and customer frustration. A WMS can give warehouse teams clearer pick paths, stock locations and packing steps. That structure helps make picking less dependent on memory, especially when order volume rises or new staff join the team. In [Starshipit WMS](https://starshipit.com/warehouse-management.md), scan-led workflows support inbound receiving, putaway, picking, packing and stock movement. Teams can use barcode validation to help confirm the right item and location as orders move through fulfilment. That helps experienced staff work with fewer manual checks, but it is especially useful for new and temporary staff because the process is guided by the system. ### **Inbound receiving and putaway** Warehouse accuracy does not start at picking. It starts when stock arrives. A WMS helps teams receive purchase orders, scan stock as it arrives, and put items into the right location. That reduces the time between "stock has arrived" and "stock is available to sell or pick". Without that structure, stock can sit in limbo: physically present, but not properly available in the system. ### **Replenishment, bundles, and kitting** As eCommerce brands grow, product structures often become more complex. Bundles, kits, subscription boxes, multipacks, and component-based products can create inventory issues if the system only tracks finished goods. A WMS can help manage the relationship between components and finished products, so selling a bundle updates the right underlying stock. Starshipit WMS includes bundle and kit inventory tracking, helping teams monitor components behind bundles, kits, and assembled products. ### **Better staff consistency** One of the most useful benefits of WMS is repeatability. When workflows live inside the system, the team has fewer judgement calls to make under pressure. New staff can follow guided steps. Managers can see where work is getting stuck. Operational knowledge becomes easier to train, scale, and improve. That does not remove the need for good people. It gives good people a clearer process to work inside. ## See how Starshipit WMS connects inventory, warehouse workflows and shipping for growing 3PLs. ### **Why growing brands need warehouse and shipping workflows connected** **Separate systems can look tidy on paper. The extra work usually shows up on the warehouse floor.** Someone has to check whether stock, order status and shipping data match. Someone has to investigate sync delays. Someone has to explain customer issues when one tool says one thing and another says something else. Those small daily workarounds rarely show up as a line item, but they make fulfilment harder to manage. A standalone WMS may solve warehouse structure. A standalone shipping platform may solve labels, carrier selection, and tracking. But if those two systems do not work together cleanly, teams can still end up filling the gaps manually. **Fulfilment is a sequence.** An order is imported. Stock is allocated. Items are picked. The order is packed. A carrier is selected. A label is printed. Tracking is written back. The customer is notified. The parcel is collected. Exceptions are managed. Returns may follow. If each step sits in a separate tool, the operation depends on integrations staying clean and data staying aligned. If something breaks, the team has to work out whether the issue is in the eCommerce platform, the WMS, the shipping tool, the carrier account, or the connection between them. That is where one connected platform can help. When inventory, warehouse workflows and shipping execution sit closer together, teams spend less time checking systems and more time moving orders. Starshipit WMS is built into the Starshipit platform, so eCommerce brands, retailers and 3PLs can **manage inventory, warehouse workflows and shipping in one platform**. It supports barcode scanning, real-time inventory visibility and smart warehouse workflows. For retailers already using Starshipit for shipping automation, adding Starshipit’s WMS can feel less like adopting a separate system and more like adding structure to the fulfilment workflow they already use. For growing retailers, this means you don't have to rebuild your fulfilment setup all at once. You can start by automating shipping, then add warehouse management when stock visibility, picking structure and location control become harder to manage manually. ### **Is it time to adopt a WMS?** You do not need a WMS because the term sounds more advanced. You need one when warehouse complexity is creating avoidable cost, risk, or customer issues. Use this checklist to self-assess. ### **1. You are fulfilling 100+ orders a day and errors are increasing** Order volume alone is not the only trigger, but it is a useful signal. At higher daily volumes, small inefficiencies compound quickly. If mispicks, repacks, manual holds, and support escalations are rising with volume, the team may need more than faster label printing. They may need guided picking, barcode validation, and clearer inventory locations. ### **2. Your system stock does not match the shelf** Every eCommerce team has the occasional stock discrepancy. The problem is when discrepancies become normal. If staff regularly have to investigate whether a product is really available, pause orders, split shipments, or contact customers after purchase, stock visibility is becoming a growth constraint. ### **3. New warehouse staff take too long to get productive** Training should not depend on shadowing the one person who knows every shelf by memory. If new staff need more than a week to become confident, or temporary peak staff create too much supervisory load, your workflows may need to become more system-led. ### **4. You are heading into ****peak**** and the current process feels risky** Peak should stretch capacity, but it should not require the team to reinvent fulfilment every year. If your team is already worried about pick accuracy, carrier cutoffs, stock counts, or onboarding before the rush starts, it is worth reviewing WMS options before the pressure arrives. ### **5. You are running WMS and shipping as separate systems** Separate systems can work well when they are integrated cleanly and supported properly. But if the team spends time reconciling data, chasing sync issues, or troubleshooting across vendors, consolidation may be a better long-term path. The question is not whether the current stack can function. It is whether it can keep functioning cleanly as volume, SKUs, channels, and customer expectations increase. ### **6. Your warehouse ****move**** or expansion exposed process gaps** Warehouse moves are often clarifying. Processes that relied on old physical habits stop working. Informal locations disappear. New staff have less context. More space can actually slow the team down if the system does not guide movement through it. If a new warehouse made fulfilment harder instead of easier, it may be time to formalise locations, receiving, replenishment, and pick paths. ### **7. You sell bundles, kits, or assembled products** Bundles and kits are commercially useful, but operationally risky if inventory is not tracked properly. If you sell products made from components, run subscription boxes, or assemble products before shipment, you need confidence that component stock and finished product availability stay aligned. ### **How to choose the right warehouse and shipping setup** Once you know where the problem sits, the decision becomes easier. Start by mapping your fulfilment workflow from order import to carrier pickup. Write down where work slows, where errors happen, and where staff rely on manual judgement. Then sort each issue into one of three buckets. ### **Shipping problems** These include carrier selection, rate comparison, label printing, tracking updates, shipping notifications, manifests, customs documents, returns labels, and multi-carrier management. If most issues sit here, focus on shipping automation. [Starshipit supports](https://starshipit.com/fulfilment-automation.md) rules-based carrier assignment, rate comparison, bulk label printing, branded tracking, shipping notifications, returns, international shipping workflows, and no additional Starshipit per-label fees when customers bring their own negotiated carrier rates. ### **Warehouse problems** These include stock accuracy, bin locations, receiving, putaway, picking routes, barcode validation, replenishment, kitting, and staff consistency. If most issues sit here, evaluate WMS capability. Look for location-level inventory, scan-led workflows, receiving and putaway, multi-user support, bundle and kit tracking, replenishment workflows, and reporting that helps managers see where the warehouse is getting stuck. ### **Connection problems** These include duplicate data entry, sync errors, manual reconciliation, multiple support queues, disconnected reporting, and uncertainty about where an issue started. If the biggest pain sits between systems, **look at platform consolidation**. A connected warehouse and shipping platform can reduce operational drag because the team has fewer places to check before they can trust the workflow. ### **So, what do growing brands ****actually need****?** Growing brands need a fulfilment setup that matches the complexity they are already carrying. If carrier setup, label printing, and tracking updates are the main pain points, shipping software may solve the immediate problem. If the warehouse itself is becoming the bottleneck, a WMS gives the team the structure they need to keep moving without relying on memory and manual fixes. But if your challenge spans both sides, the stronger answer is usually connected warehouse and shipping workflows. That is the practical takeaway from warehouse management system vs shipping software: **shipping tools help orders leave**. **A WMS helps make sure the right stock is available, findable, picked, packed, and ready to ship**. **A connected platform helps both parts work together**, so the team can move faster with fewer errors and less complexity. If your current setup is starting to hold you back, it is worth seeing what a connected platform actually looks like. Explore Starshipit Warehouse Management to see how inventory, warehouse workflows, and shipping can work together, or start a 30-day free trial to test Starshipit in your own fulfilment workflow. ## FAQs about warehouse management system vs shipping software ##### What is the difference between a warehouse management system and shipping software? A WMS manages warehouse operations such as inventory locations, receiving, putaway, picking, packing, replenishment, and stock movement. Shipping software manages dispatch tasks such as carrier selection, rate comparison, label generation, tracking updates, shipping notifications, and returns. Growing retailers often need both because warehouse accuracy and shipping execution affect the same customer promise. ##### What is WMS in logistics? WMS stands for warehouse management system. In logistics, a WMS is software that helps control the movement of stock inside a warehouse, from inbound receiving through to storage, picking, packing, replenishment, and dispatch preparation. ##### What does a warehouse management system do? A warehouse management system helps teams track inventory, manage warehouse locations, guide pick and pack workflows, receive and put away stock, manage replenishment, support bundles and kits, and improve fulfilment accuracy. For eCommerce teams, the goal is to make warehouse work more structured and repeatable. ##### Do I need a WMS if I already use shipping software? You may need a WMS if your main problems happen before the shipping label is created. Common signs include unreliable stock counts, misplaced inventory, inconsistent picking, slow onboarding for new staff, rising mispicks, and fulfilment processes that struggle during peak periods. ##### Is a WMS only for enterprise retailers? No. Enterprise retailers often use WMS software, but growing small and mid-sized eCommerce brands can also benefit when manual warehouse processes start creating errors, delays, or stock visibility issues. The right WMS should match your operational complexity rather than make your team work around unnecessary complexity. ##### What makes a good warehouse management system? A good WMS should make warehouse work clearer and more accurate. Look for real-time inventory visibility, location and bin management, barcode-led picking and packing, inbound receiving and putaway, replenishment workflows, bundle and kit support, multi-user workflows, and a setup your team can learn without heavy operational disruption. ##### Can Starshipit replace my current WMS? **For the majority of retailers, yes.** Starshipit WMS can replace your current WMS for many warehouse workflows, especially if you want inventory management, warehouse execution, and shipping automation in one connected platform. Medium and large retailers already use Starshipit WMS for different use cases, from inventory visibility and barcode-led picking to connected shipping workflows. If you want to see how it could work for your operation, [book a demo](https://starshipit.com/book-an-appointment.md) and our team can run through your workflow. ##### When should an eCommerce brand move from basic shipping tools to WMS? Consider a WMS when stock accuracy, warehouse locations, pick and pack consistency, receiving, replenishment, or staff training are becoming the bottleneck. If the team can ship orders quickly but struggles to trust stock, find products, or pick accurately at scale, basic shipping tools are no longer solving the whole problem. ## Ready to start automating? ## https://starshipit.com/blog-content/your-complete-guide-to-choosing-fulfilment-services # Your complete guide to choosing fulfilment services Once you start shipping hundreds of orders in a week, it’s time to upgrade and automate your fulfilment process to keep customers satisfied. Here's how. Canonical URL: https://starshipit.com/blog-content/your-complete-guide-to-choosing-fulfilment-services **Summary:**_ Choosing fulfilment services starts with deciding whether in-house fulfilment, outsourcing, 3PL support or dropshipping best fits the business. Compare cost, delivery speed, order accuracy, inventory visibility and customer experience before handing fulfilment work to another team as order volume grows._ **If you are growing your eCommerce business, you might start hearing phrases like “fulfilment service” and “order fulfilment efficiency”.** **That’s because ****fulfilment services**** are the key to scaling your online store without working 80 hour weeks.** Order fulfilment is basically anything you do to get products out to customers. It covers steps like inventory management, to shipping to processing returns. Once you start shipping hundreds of orders in a week, it’s time to upgrade and [automate your fulfilment process](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md) to keep customers satisfied. Ready to learn how? Keep reading! ### What are fulfillment services? **[Order fulfilment services](https://www.shopify.com/nz/blog/fulfillment-services)**** are the tools and systems you use to get an order to a customer.** eCommerce shipping fulfilment includes everything from order processing, to packaging, to actual delivery, to processing returns. It also includes your system for things like product quality control and storing stock in a way that makes it easy to pack orders. Third party fulfilment services let you outsource some or all of these steps so that you can focus on building your business. This looks different depending on what stage of business you are in. There are a few common models to choose from to get your products out the door. ### What are the ways to handle eCommerce order fulfillment? Choosing a fulfilment service starts with knowing where you are at in your business. Are you just starting out with only a couple of orders a week? Do you ship hundreds of orders to multiple countries?** Let’s go through some of the different fulfilment models to choose from.** #### 1. In-House or Self-Fulfilment In-house fulfilment is when you do everything from packing to shipping yourself. Unless you are dropshipping directly from a manufacturer, this is where most eCommerce businesses start out. **In-house fulfilment usually means** - Running your business from home - Having a relatively low volume or parcels - Needing to save money by doing everything yourself Self-fulfilment is a great way to start, as long as you have good systems in place for processing orders quickly. Order fulfilment automation is key! #### 2. Third-party / outsourcing **Third Party Logistics (3PL) takes care of order fulfilment on your behalf. **Instead of receiving all the inventory at your house, everything gets shipped and stored with a warehouse or fulfilment center. 3PL providers make sure orders get out the door quickly. Often they will use some kind of barcode or SKU system for inventory, shipping integrations for streamlined delivery, and organise returns for you. This is a good model if you are growing rapidly and need to get hundreds of orders out the door every week. There will come a point in your weekly sales where it is more cost effective to pay someone else to fulfill your orders, and 3PL is the answer. #### 3. Dropshipping **Dropshipping is similar to third party logistics, except that items are shipped directly from the manufacturer. **If you want to completely outsource your fulfilment management system, dropshipping might be the option for you. Instead of you ordering all the products, customers purchase through your website, and everything is handled by a fulfilment center. This model has a low barrier to entry and doesn’t require you to purchase large quantities of stock that might not sell. It works well if you have a low budget for fulfilment services as everything is handled external to you and your business. ### Top 3 benefits of fulfillment services **[eCommerce fulfilment services](https://noissue.co.nz/blog/the-beginners-guide-to-fulfillment-services/)**** mean that you can get more orders out with less errors. **Whether you are doing it yourself or outsourcing steps, there are many benefits to automating your fulfilment process. - Offers faster, affordable shipping **[Fulfilment services](https://starshipit.com/blog-content/understanding-ecommerce-fulfilment-automation-tips-and-tricks-for-beginners.md)**** often mean that you can negotiate better shipping for your customers.** Combining shipping integrations and warehouse solutions meant that Australian fitness brand Lorna Jane could offer great shipping rates to a global audience. International shipping is always hard to get right but using an automated global shipping system simplified the process drastically. With Starshipit in place, the [Lorna Jane](https://starshipit.com/case-study/lorna-jane.md) team can easily manage shipments from all their distribution centers, regardless of country. Being able to ship using a variety of shipping carriers is also key. It all comes back to customer choice. Starshipit allows them to offer options when it comes to shipping carrier, service level and delivery timeframe. This ability to easily adjust couriers also proved useful for Lorna Jane during the COVID-19 pandemic, as the company could choose different couriers based on performance and pass these choices along to customers. - Improves order accuracy **Some common challenges with eCommerce order fulfilment are human error. **Things like customers inputting addresses wrong, mistyping data from Shopify to your order courier, and misplacing order sheets all slow you down and cost money. Popular fashion brand [ShowPo](https://starshipit.com/case-study/showpo.md) improved their order accuracy basically overnight when their fulfilment warehouse started using Starshipit. > “One big issue we faced was that of unmanifested orders from our last mile partners. This often resulted in hefty penalties by our carrier. Starshipit allows us to validate addresses on our front. This means that we never encounter unmanifested parcels and this has become a big cost saving for the business." - Saves time on logistics Order fulfilment should be the easy, automated part of your business. **Using some kind of fulfilment service allows you to simplify this process and focus on other parts of growing your business.** For example, Aussie surf brand [Eat Your Water](https://starshipit.com/case-study/eat-your-water.md) used to be “all over the place” before they implemented fulfilment services. > “We were managing our fulfilment straight through Shopify, using a very slow label printing system,” he says. “It was very ‘all over the place’ and we needed to run a lot of tabs at the same time to get a package out the door. Since [integrating Starshipit with their Shopify store](https://starshipit.com/case-study/eat-your-water.md), they have: - Cut domestic order fulfilment by 20-25% - Cut international order fulfilment by 60-75% - Decreased shipping times from around 10 days to 1-5 days ### What do fulfillment services cost? The cost of order fulfilment services will depend on what you outsource. Like most business expenses, they will grow as your number of orders do. If you are using 3PL or a dropshipping warehouse, you will [usually pay per hour or per unit per pallet](https://www.shopify.com/nz/blog/fulfillment-services). Service providers are charging for everything from storage to quality assurance to paying staff to pick and package products on your behalf. You will usually pay some combination of recurring fee, and one time fees. For your own fulfilment services, you might be paying monthly fees for shipping software, paying your couriers for each parcel, and paying staff by the hour to help ship orders. If you are doing it this way, it is important to have an automated system to make it as easy and efficient as possible for staff. ### Features to look for when choosing a fulfilment service **Ready to ****choose a fulfilment service****? Here are a few things to look for in your fufilment system checklist. ** - Pricing Before signing up to fulfilment services, you will want to compare a few options. Look for potential hidden costs, and read every word of your contract! If you are thinking about outsourcing fulfilment, spend a couple of months tracking how long it takes you to fulfill an order and how much that time is worth to you. Also consider how many orders come in per month and whether their monthly charge covers costs. - Location of the fulfillment service provider The location of your service provider matters. It could drastically change the price of your shipping! For example, if you have a lot of domestic orders, it wouldn’t make sense to outsource to another country. If you want to expand to other countries, it might make sense to have a warehouse set up closer to them to save on shipping costs for customers. - Provided services Most 3PL providers will offer basic storage, packing and shipping. You need to make sure that you choose a provider that will take as much care with your products as you would. Look for extra services such as batching and processing returns on your behalf. - Customer support [61%](https://web.archive.org/web/20230421133836/https://cdn2.assets-servd.host/paltry-coyote/production/exports/2194a329d6f053118e42d885fe38fae7/zendesk-cx-trends-2022-report.pdf) of customers will switch to competitors after just one poor customer experience. You can’t afford to invest in fulfilment services that won’t fix problems! Look for providers with positive eCommerce business reviews and guaranteed support for you and your customers. - Automation/Use of technology You are paying for efficiency. If your chosen service provider doesn’t use technology or shipping integrations, they probably aren’t worth your time. If you are curious you can always ask what systems they use to automate your orders. - Consider scalability You need to plan your business assuming that it will scale over the next few years. Fulfilment systems matter even if you are just starting out. If you want to outsource your fulfilment, choose a provider that can scale with you. ### Outsource your fulfilment service with Starshipit [Starshipit](https://starshipit.com/fulfilment-automation.md) is the easy way to elevate your fulfilment services. Whether you are doing every order yourself, in a team, or ready to outsource to a third party, Starshipit makes sure customers get orders fast and at a great shipping price. Take fulfilment services off your to-do list and get started with Starshipit for [free](https://starshipit.com/free-trial.md)! ## Ready to start automating? ## https://starshipit.com/blog-content/your-guide-to-managing-returns-on-shopify # Your guide to managing returns on Shopify Effective returns management can give your eCommerce business a big point of difference. And with the right software, you won't even have to lift a finger. Canonical URL: https://starshipit.com/blog-content/your-guide-to-managing-returns-on-shopify **Summary:**_ Managing returns on Shopify starts with a clear policy, simple return steps, accurate labels and customer updates. Connect returns workflows to inventory, refunds and courier tracking so the process feels easy for shoppers and manageable for fulfilment teams as order volume grows._ Let's face it. Returns can be a challenge when running an eCommerce business, adding yet another task to your to-do list. **But effectively managing returns can add another feather to your cap and give your ****[eCommerce business](https://starshipit.com/blog-content/how-to-improve-your-post-purchase-ecommerce-strategy.md)**** a point of difference. And, with the right software solutions in place, you can reduce the pain of manual returns to the point where it’s just another part of doing business.** In this article, we’ll explore the state of returns today, the best options for efficient returns, the Shopify returns process and how you can make the process easier with powerful fulfilment automation software. Let’s dive in! ### The state of eCommerce returns Whether you like it or not, customers return products – and the number is climbing. A [2021 report from IMRG](https://f.hubspotusercontent10.net/hubfs/2182667/The%20Returning%20Conundrum.pdf?utm_campaign=IMRG%20Report%20-%20July%202021&utm_medium=email&_hsmi=140696218&_hsenc=p2ANqtz-8K4OK-9cu2w0SgS3F7Hxhq9BfXJAwV9iAP11ROVu-_9SJt3PfMrvfHiKB03e0g880hjiNyvU0JH2BwNbpUqlJFCq-f5w&utm_content=140696218&utm_source=hs_automation) found that a quarter of all consumers return between 5 and 15 percent of the products they buy online. [Another survey](https://www.sendcloud.com/ecommerce-statistics/) noted that most customers also check returns policies before making a purchase, with 40 percent of those respondents saying they wouldn’t order a product unless the returns period was at least 30 days. A substantial 74 percent said they wouldn’t place an order if they had to pay for their own return. And, back in 2020, the NRF estimated the cost of holiday returns alone to be around $101 billion. Yes, billion with a ‘B’. ### How Amazon handles returns The world’s big retailers have already recognised the writing on the wall. Amazon offers extended return periods during the peak season, meaning products purchased from October through December could be returned up until the end of January. While it may seem impossible to keep up with the likes of Amazon, there’s a lot you can do – even if you’re running a very small eCommerce business – to ensure returns aren’t a pain point, for you or your customers. ### The best options for returns Whether you’re thinking about your S[hopify returns process](https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify.md) or just returns in general, here are a few of our [top tips to make the returns process](https://starshipit.com/3-ways-to-simplify-your-ecommerce-shipping-solutions.md) as efficient as possible. - **Create a returns policy** – and make it visible! – Crafting a clear returns policy can be enough to switch a website user from prospect to customer, alleviating their concerns about the difficulty of returning a product. Just make sure it’s visible across your website, including the product page, in the checkout process and in the footer. - **Consider fulfilment automation software **– Using a piece of shipping automation software can make the process of returns easier for your customers and staff. For example, Starshipit has a returns portal that lets you apply your own custom branding and even allows customers to self-service their returns. - **Include returns labels with each order **– This can add some admin up front, but it’s a good way to let customers know that if they have an issue, they can easily send a product back to you. ### The Shopify returns process We’ve talked generally about the importance of managing returns – but what about Shopify returns? Thankfully, Shopify has a robust system for handling returns and refunds. - **Create returns** – You can [create returns from existing orders ](https://help.shopify.com/en/manual/orders/refund-cancel-order)that have at least one fulfilled line item that has not yet been refunded. If no line items have been fulfilled, it's better to refund and restock the order instead. - **Filter orders by return status **– You can filter your orders by return status on the Orders page. - **Cancel returns **– If you create a return by accident or a customer has changed their mind about a return, you can cancel the return you created. - **Refund orders **– When you refund orders, you return the payment to the customer. You can refund orders either entirely or in part. You can refund orders without creating a return but note that you can't create a return after you’ve issued a refund. In some circumstances, you can cancel an order and issue a refund. - **Restock orders** – If you don’t have a payment to refund for an order, you can restock the items without creating a return or a refund. - **Mark orders as returned **– Once you’ve created a return, received the items and refunded their payment, the order is complete. If you restock the item, the order is automatically closed. If you chose not to restock the item, you can mark the order as returned. - **Review order transaction history** – You can view a detailed transaction history for each order in the Timeline section of the order overview page. You can [read the detailed instructions](https://help.shopify.com/en/manual/orders/refund-cancel-order) for these processes on the Shopify Help Centre. Of course, if you’re looking for more out of your returns process, you might want to try using fulfilment automation software, like Starshipit. In addition to returns, opting for shipping software also gives you a range of other benefits, including simple integrations with your couriers and platforms and a single dashboard view of all your orders. ### Returns with Starshipit Fulfilment automation software – like Starshipit – can [simplify the returns process](https://support.starshipit.com/hc/en-us/articles/212423546-Returns-with-Starshipit) for your eCommerce business, making things easier for both your staff and your customers. Starshipit includes options for both manual returns (where you process the return) as well as self-service returns (where customers can process their own returns through a [branded returns porta](https://support.starshipit.com/hc/en-us/articles/4414146200975-Benefits-of-using-a-Branded-Returns-Portal))l. **Using a branded, self-service returns portal has several key benefits:** - **Reduce support queries **– When customers can self-service returns, that’s one less call or email that comes through to your support team, allowing them to focus on more urgent issues. - **Increase your sales **– Customers are more likely to make a purchase when they know they can easily arrange a return if a product isn’t suitable. This is also a win for the customer experience. - **Understand why returns happen **– Track why customers return items so you can identify common themes. You can also customise the returns portal to suit your unique requirements. For example, you might want to use the rules engine to ensure your portal mirrors what’s in your returns policy (like rejecting certain SKUs). You may also want to send branded emails and SMS notifications throughout the returns process to keep customers in the loop. Interested in the other features of a branded returns portal? Check out [this article](https://support.starshipit.com/hc/en-us/articles/4414146377487-Features-of-the-branded-returns-portal) on our Support Centre for a full list of features. ### Wrap up and next steps And that’s returns! Whether you’re running an eCommerce business and needing to manage Shopify returns or you use another solution, there’s a lot you can do to ensure returns doesn’t come a time or cost sink for your business. If you’re interested in learning more about Starshipit’s branded returns portal, or just fulfilment automation in general, [get in touch](https://starshipit.com/contact-us.md) with our friendly team or start your [30-day free trial](https://starshipit.com/free-trial.md) today. ## Ready to start automating? ## https://starshipit.com/blog-content/your-super-simple-ecommerce-fulfilment-system-checklist # Your super simple eCommerce fulfilment system checklist Learn about the different models and tips for a successful fulfilment process. We’ve also included a handy fulfilment system checklist. Canonical URL: https://starshipit.com/blog-content/your-super-simple-ecommerce-fulfilment-system-checklist **Summary:**_ A strong eCommerce fulfilment system keeps orders, inventory, picking, packing, courier selection and customer updates working from the same data. Audit each fulfilment stage, connect the tools that move orders forward and automate repeat tasks to reduce errors as volume grows._ **Your ****[order fulfilment system ](https://starshipit.com/how-to-optimise-your-fulfilment-processes-and-increase-customer-loyalty.md)****could make or break your eCommerce customer experience.** [48% of customers](https://www.reutersevents.com/supplychain/ecommerceretail/competitive-pressure-amazon-brings-average-online-purchase-delivery-time-down-2-3) are unlikely to re-purchase from companies whose packages arrive late. Slow or inefficient order fulfilment could be costing you customers! That’s why your fulfilment process is so important to your brand, the different models you can fulfill orders, we’re sharing the different models, and tips for a successful fulfilment process. We’ve also included a handy fulfilment system checklist so you can start processing orders like a pro. ### Understanding the eCommerce order fulfillment process **So what is a fulfilment service?** Basically, it is everything you do to make sure the customer is satisfied when their parcel arrives. That means having systems in place to pick and pack orders efficiently, fast and accurate shipping, and keeping communication open. **Your ****[eCommerce fulfilment process](https://redstagfulfillment.com/ecommerce-fulfillment-definition-process-resources/)**** covers everything from** - Receiving and storing inventory - Keeping eCommerce site up to date with inventory - The system for receiving orders - Accurate and timely shipping prices - Shipping logistics like labels, addresses and booking couriers - Using the right courier service for deliveries - Simple returns process If you are just starting out, you might be doing all of these steps yourself. If you want to [simplify and automate your shipping](https://starshipit.com/fulfilment-automation.md), it might be time to look at the different models you can use to scale order fulfilment. ### Pick the right eCommerce fulfillment model for your business **Your fulfilment system will depend on many orders you are shipping and how much capacity you have to fulfill orders yourself.** Below is a short guide to choosing fulfilment services to suit your specific business. #### In-House [In-house fulfilment](https://www.mageplaza.com/blog/ecommerce-fulfillment.html), AKA merchant or self-fulfilment, is where most people start. This is where you, the “merchant”, fulfills orders yourself. This would be your go to order fulfilment method is you - Run your business from home - Have a low volume or parcels - Want to save costs as you grow If orders are overwhelming or you get a lot of inquiries about parcels not shipping quickly enough, that is your indicator that it is time to outsource. That’s where the next two fulfilment options come in. #### Third-party / outsourcing Third Party Logistics (3PL) takes care of order fulfilment on your behalf. Instead of receiving all the inventory at your house, everything gets shipped and stored with a warehouse or fulfilment center. If you have a good 3PL provider, orders go out a lot faster. They will have a fulfilment system for storing, picking, packing and shipping. This is perfect if you have your own products but you are scaling and need help fulfilling orders efficiently. #### Dropshipping If you want to completely outsource your fulfilment management system, dropshipping might be the option for you. Note that this won’t necessarily work if you have your own unique products! Dropshipping is similar to third party logistics, except that the products are shipped directly from the manufacturer. Instead of you ordering all the products, customers purchase through your website, and everything is handled by a fulfilment center. This model is popular as it has a low barrier to entry and doesn’t require you to purchase large quantities of stock that might not sell. It works well if you have a low budget for fulfilment services as everything is handled external to you and your business. ### Tips to ensure a successful fulfilment system **Now we know what a fulfilment system is, let’s get into how you can process orders efficiently.** - Implement quality control measures Customers want to get what they pay for! Quality control is a crucial step in inventory management, especially as you are growing. When stock arrives, double check that each and every item is high quality and undamaged. Doing this will save you time when you are fulfilling orders because you already know that each item is ready to be picked and packed. If you are using a third party warehouse, they should be checking items for you when they add SKUs and store everything. Double check your contract to make sure that quality control is a service they offer! It will save you a lot of customer complaints down the line. - Automate where possible [Automating your eCommerce fulfilment process](https://starshipit.com/fulfilment-automation.md) benefits both you and your customers. A real life example of this is luxury plume brand [The Feather](https://starshipit.com/case-study/the-feather.md). They were sometimes getting over 100 orders a day but were still manually typing out addresses from their eCommerce site. Many couriers will charge penalties for incorrect addresses which means money for you and time wasted for your customers! Using Stashipit simplified their [shipping fulfilment process](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md). This meant [80%](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md) less time on each order and less errors on simple things like addresses and labels. - Try to offer same-day and one-day delivery options The faster you can get your orders out to customers the better! [24%](https://econsultancy.com/) of customers will abandon their order if you don’t have an estimated delivery date, and [54%](https://www.prnewswire.com/news-releases/half-of-online-shoppers-abandon-a-purchase-if-they-cant-get-the-delivery-choices-they-want-according-to-new-research-657415773.html) of online shoppers say that delivery times affect who they will shop with. This means investing in efficient fulfilment systems and reliable delivery partners. - Optimise your returns policy Your [returns system](https://starshipit.com/blog-content/end-to-end-shipping-integrations-send-track-and-return.md) should be as efficient as your order fulfilment. [92%](https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/#:~:text=Did%20you%20know%20at%20least,consumers%20want%20free%20return%20shipping.) of customers would repurchase if the returns process is simple. Starshipit allows customers to arrange returns directly from their branded tracking page. They can arrange return shipping at the click of a button. Too easy! - Track fulfilment KPIs Business is all about following the numbers. If you are doing everything yourself, you can still track important fulfilment and shipping metrics such as - Order error rate (e.g. wrong addresses) - Delivery times - How long it takes you to get an order out for delivery from time of purchase - Customer satisfaction rates - How any orders arrive in the time they predicted Tracking these KPIs will show you where you have bottlenecks in your operating procedures and improve them over time. This kind of data helped online fashion brand [HER Empire](https://starshipit.com/case-study/her-empire.md). They went from 50 orders a month to over 650 orders per month on average. However, they were still taking just as long to fulfil orders because they were manually entering Shopify orders into their courier services. By analysing their system and implementing Starshipit as a shipping fulfilment service, they were able to save [3 hours a day](https://starshipit.com/case-study/her-empire.md) on their order fulfilment. That’s an extra 15 hours a week just by tracking their KPIs! ### eCommerce fulfilment system checklist **We have put together this ****[fulfilment system checklist](https://multichannelmerchant.com/blog/checklist-assessing-ecommerce-fulfillment-center-candidates/))**** for eCommerce businesses doing everything themselves (whether alone or in a small team!). **These steps should cut your order fulfilment in half and keep customers satisfied with their purchase. - Efficient process for checking quality of stock when it arrives before putting it on the shelf - Simple system for storing stock so that anybody could find and pack orders - Automatic, 24/7 online ordering (e.g. simple eCommerce dashboard like Shopify) - Easy to use shipping integration app that calculates shipping at the checkout for the customer - Simple shipping app that integrates with your courier partners and double checks addresses so that you don’t get charged for undelivered parcels - Returns process clearly labeled on product descriptions and confirmation emails - Central dashboard for all orders so that nothing gets missed (e.g. no orders placed through email or social media) - Black and white printer for labels (use a shipping app to print out multiple orders at once) - Clear work space for packing orders, including trays to hold order slips - Organised packing materials (keep branded thank you cards, pens, sender address stickers, tape, trash can and packaging easily accessible) - Real-time tracking updates for customers (a shipping app like Starshipit does this automatically) - Clear instructions for customers on how to track orders, follow you on social media, get in contact and organise returns (can be done automatically through emails or on a [branded tracking page](https://starshipit.com/blog-content/what-is-a-branded-tracking-page.md). ### Final thoughts Integrating a fulfilment management system with your eCommerce store is the fastest way to build your brand’s customer service reputation. Quality control, automation, order tracking and analysing your fulfilment KPIs will help you deliver a quality post-purchase experience every single time. Simplify your eCommerce fulfilment system with Starshipit. [Book a call](https://starshipit.com/book-an-appointment.md) with our Success Team to help you ship the smart way, so you can grow faster. ## Ready to start automating? ## https://starshipit.com/blog-content/zapier-starshipit-supercharge-your-shipping-process # Zapier + Starshipit: Supercharge your shipping process Learn about the benefits of using Starshipit and Zapier together to automate common workflows and supercharge your shipping process. Canonical URL: https://starshipit.com/blog-content/zapier-starshipit-supercharge-your-shipping-process **Summary:**_ Zapier with Starshipit helps eCommerce teams connect orders, labels, tracking and courier workflows without re-entering the same data. Use it to reduce manual admin, keep delivery updates consistent and manage fulfilment from a more centralised process as order volume grows._ ### What is Zapier? Zapier is a workflow automation tool, which enables you to connect different apps together – apps like Microsoft Teams, Google Sheets, Mailchimp and more. Zapier is as flexible as you can imagine, and you’re able to connect over 4,000 apps to Starshipit. With [Zapier and Starshipit connected](https://starshipit.com/zapier-shipping.md), you can create workflows that trigger based on different activities. For example, you could set up a workflow to automatically print shipping labels every time an order comes through. You don’t need a developer either. Zapier is designed so that you can set up workflows without needing to talk to your IT department. ### Zapier + Starshipit: A perfect pairing As we mentioned above, you don’t need to be a technical expert to take advantage of Zapier. If you already use Starshipit, you can connect Zapier right now and start to save time using automation. But before you [start setting everything up](https://support.starshipit.com/hc/en-us/articles/360001414896-Zapier-Integration?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo2MjM1MTMsInVzZXJfaWQiOjM2MDMwNjcyNTkxNiwidGlja2V0X2lkIjoxOTA3NzgsImNoYW5uZWxfaWQiOjYzLCJ0eXBlIjoiU0VBUkNIIiwiZXhwIjoxNjQ5Mzg1MDEwfQ.zQDiGxUgGj3qD3_-dLOQx_xaQu1q96ayOeuflsqp2G8), there are a few terms that are worth understanding. Bear with us! - **Zap:** Automated workflows which connect your apps and services together. Zaps are made up of a trigger and then one or more actions. When you turn your Zap on, it will run the action steps when the trigger occurs. - **Trigger:** An event that starts a Zap. Once you’ve created a Zap, Zapier monitors for these triggers. Let’s say you want to set up a Zap to send Shopify orders to Starshipit once they’ve been paid. In this case, the trigger is the Shopify order being paid. - **Action:** An event that’s performed when the trigger occurs Using the Shopify example, the action is the paid Shopify order being automatically sent to Starshipit. You can start to see just how powerful the combination of Zapier and Starshipit is – especially when you can automate tedious workflows that you perform multiple times each day. > “The Zapier integration worked great for us because it helped us automate our shipments from the warehouse, compare pricing of different shipping providers, reduce errors and notify customers of tracking updates. From the technical side, it was very simple. I got most of the information from X-Cart in Starshipit and then used the rules in Starshipit.” — Siddharth Puri, Group Web Developer at Bickford's Group of Companies. ### 6 ways you can use Zapier with Starshipit We’ve created a few different Zapier workflows that you can add to your Starshipit platform right now. Remember – if there’s an app (https://zapier.com/apps) you’d like to integrate, chances are it’s supported by Zapier. Here are some of the workflows you can try: ##### 1. Automatically print labels Setup a trigger and action in Starshipit so that as soon as an order is created in your eCommerce platform, a label gets printed. That way, when you come into your warehouse, you’ll find all your labels printed and ready to be attached to boxes and sent out. ##### 2. Create an order in Starshipit when a new row is added to your spreadsheet If you’re using a spreadsheet to manage new orders, automate the job of adding orders to Starshipit by using this Zapier workflow. ##### 3. Customise how you push new paid orders from your eCommerce store to Starshipit Starshipit already imports orders from your eCommerce store automatically, but with Zapier you can customise how the order is pulled through. For example, you may have specific field mapping requirements, or might want to add your own dimensions. As an example, Starshipit does not automatically convert currencies, so you could use a Zapier integration to provide the order value based on what the customer paid. ##### 4. Add subscribers to Mailchimp lists from new Starshipit shipments Whether you’re using Mailchimp to manage post-purchase communications or simply wanting to add customers to a marketing email list, you can use this workflow to add customers to different Mailchimp lists. ##### 5. Set up real-time importing from WooCommerce By default, Starshipit imports orders every 20 minutes for all integrations – including WooCommerce. With Zapier, you can setup an import action that triggers whenever a new order is placed in WooCommerce. This is great if you are dispatching in real time. ##### 6. Email contacts via NiceJob when new orders ship in Starshipit NiceJob is a great way to automate your social media marketing and improve your standing as a business. You can use this workflow to automatically email customers via NiceJob once a new order ships from Starshipit. ### Get started with Zapier and Starshipit Got a workflow you’re keen to try out? If you’re interested in getting started, here’s everything you’ll need: - [Zapier integration (Starshipit Support)](https://support.starshipit.com/hc/en-us/articles/360001414896-Zapier-Integration?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo2MjM1MTMsInVzZXJfaWQiOjM2MDMwNjcyNTkxNiwidGlja2V0X2lkIjoxOTA3NzgsImNoYW5uZWxfaWQiOjYzLCJ0eXBlIjoiU0VBUkNIIiwiZXhwIjoxNjQ5Mzg1MDEwfQ.zQDiGxUgGj3qD3_-dLOQx_xaQu1q96ayOeuflsqp2G8): Read our getting started guide to learn how to connect Zapier to Starshipit. - [Create Zaps (Zapier Help Centre)](https://zapier.com/help/create/basics/create-zaps): This guide explains how to create Zaps, either using templates or from scratch. - [Explore Zapier apps (Zapier)](https://zapier.com/explore): Search through all 4,000+ apps you can use with Zapier. Of course, if you’d rather speak to a member of our support team, you can do that [here](https://support.starshipit.com/hc/en-us/requests/new?_ga=2.16222783.868474051.1646615388-1538484001.1646615388). ### Sign up for a free 30-day trial Interested in learning how an automated fulfilment and shipping platform can improve your shipping experience? [Ask an expert ](https://starshipit.com/contact-us.md)or start with a no-obligation [30-day trial](https://starshipit.com/free-trial.md). ## Ready to start automating? ## https://starshipit.com/case-study/3pl-online-distribution # How Online Distribution became NZ's largest 3PL provider In this case study, discover how Online Distribution automated their fulfilment with Starshipit to become NZ’s leading 3PL provider. Canonical URL: https://starshipit.com/3pl-online-distribution [**Online Distribution**](https://www.onlinedistribution.co.nz/?_ga=2.97311839.135640672.1655663649-1538484001.1646615388)** is a leading New-Zealand based 3PL servicing over 150 clients from multiple warehouses in Christchurch and Auckland.** Clients range from high growth ecommerce start-ups to large scale multi-nationals and span industries including pharmaceutical, healthcare, retail, ecommerce, hardware, FMCG. A clear point of difference is Online’s high-performing team of professionals who understand their clients’ business complexity and drivers to add real value to their client’s logistics and last mile strategies. > “Starshipit has been a fantastic tool which has been easily adopted by our dispatch teams throughout the country, saving us valuable time every day.” — David Potter, Distribution & Logistics Analyst, Online Distribution ### The challenge: managing multiple software solutions A critical factor for a successful 3PL is understanding the requirements and having the depth of knowledge to manage technologies in a multi-client environment. When it came to developing and designing their own tech stack, David Potter, Distribution and Logistics Analyst, was at the coalface of the challenge. > “Our business uses a combination of cloud-based software applications for both the warehouse and transport management functions. These products are determined by the method of transport that best suits the client and order dispatch profile. As a result, we engage multiple SAAS vendors.” ### The Solution: a multi-courier shipping platform and improved returns process As the trusted fulfilment partner to over 150 growing businesses, Online Distribution’s team must juggle the requirements of various stakeholders with the demands of error-free last mile delivery expectations. As David explains: > “We found that logging into different courier platforms and manually entering order data was both onerous and error-prone.” **Online Distribution decided to implement Starshipit as a web-based solution, giving their team multi courier integration in one platform while seamlessly integrating with 3PL Central (Online Distribution’s warehouse management system).** Returns are also a crucial part of the customer experience but can be notoriously difficult for ecommerce merchants to manage. In one instance, Starshipit teamed up with Online Distribution and one of their high volume trans-Tasman customers to develop a tailored solution. An automatically generated returns label included in each outbound order provides for an efficient customer-centric and cost effective returns solution. > “Starshipit’s willingness to develop solutions for our unique client requirements sets them apart. Our accuracy and lead times have been improved through consolidation of multiple courier dispatch systems and standardisation of our shipping and fulfilment processes. As the data is cloud-based, customer response times have been improved.” — David Potter, Distribution & Logistics Analyst, Online Distribution ### Printing: How Starshipit saves time Online Distribution uses Starshipit to print outbound and return labels via the self-service return generator. The print application for Windows and Mac also saves time by allowing the team to send labels directly to the printer. ### The outcome: a strong partnership Online Distribution is working diligently with their client base and Starshipit to offer more solution-based features like customer notifications, branded tracking pages, profile logins, etc., all of which are designed to improve customer outcomes and strengthen the relationship between Online Distribution and their clients. > “Implementing Starshipit has helped us to innovate and attract new business through a host of “best in class” fulfilment features.” — Guy Evans, General Manager - Commercial, Online Distribution ## Ready to start automating? ## https://starshipit.com/case-study/annas-wild-yam-cream # How ANNA’S Wild Yam Cream cut dispatch time by 75% while scaling internationally with Starshipit See how ANNA’S Wild Yam Cream cut dispatch time by 75% and ships 200–300 parcels daily to customers in 54 countries with Starshipit. Canonical URL: https://starshipit.com/annas-wild-yam-cream **When orders surged to 1,000 a day, ANNA’S Wild Yam Cream needed shipping processes that could keep pace. **See how Starshipit helps the Australian brand manage hundreds of daily shipments across 54 countries, giving its seven-person team more time to focus on growth. ### Key results: ### Table of contents - From family business to global demand - The challenge: High order volumes and international complexity - The solution: How Starshipit streamlined shipping - The impact: 75% less dispatch time and more capacity for growth ### From family business to global demand Founded in 1997 by Max and Carol Hamilton, ANNA’S Wild Yam Cream began as a small family business, with orders packed at home and driven to the local post office. Since Harmony Rutledge took over the business in 2021, ANNA’S has continued to grow internationally, now shipping approximately 200–300 parcels a day to customers across 54 countries, supported by a team of just seven employees. The change didn’t happen at a steady pace. **After ANNA’S ****went viral**** on social media in 2024, orders surged to as many as 1,000 in a day.** By then, the team had already introduced Shopify and Starshipit in 2020, giving them a way to organise orders, automate repeat shipping tasks and manage international deliveries as demand grew. ANNA’S estimates that its dispatch process now takes **75% less time** than it would manually. For a small team, those hours mean more time for the customers and community at the heart of the brand. > “Our mission is to support and empower women through every stage of life, and to reach as many women globally as we can. Having the right operations and systems in place is what allows us to continue doing that.” **Melissa Gourlay, Chief Operating Officer, ANNA’S Wild Yam Cream** ### The challenge: High order volumes and international complexity ### When daily orders reached 1,000 In 2024, a natural health creator featured ANNA’S Wild Yam Cream on Instagram and TikTok. The reel went viral. **At the height of the surge, ANNA’S received between 600 and 1,000 orders a day for six months.** Stock sold out, but demand continued. Some customers placed pre-orders knowing they could wait three or four months for their products. For a small business, managing that level of demand created significant operational pressure. Every order needed to be processed, organised and dispatched accurately, while the team continued supporting customers and managing the wider business. ### Shipping to customers around the world Order volume wasn't the only challenge. **As ANNA’S expanded internationally, its team needed to manage different shipping requirements across countries and regions.** International orders required careful organisation, appropriate carrier selection and the correct shipment information and customs documentation. Without efficient processes, these tasks could quickly consume valuable time and make it harder for the business to scale. ANNA’S needed shipping operations that could support both high order volumes and international complexity, without requiring its team to spend more of the day on manual dispatch tasks. ### The solution: How Starshipit streamlined shipping With Starshipit connected to Shopify, ANNA’S can manage its shipping workflow from order import through to label printing and dispatch. Rather than handling each shipment individually, the team uses Starshipit's automation and order-management capabilities to organise work, reduce repetitive tasks and manage deliveries across multiple destinations. ### 1. Processing high order volumes more efficiently **Starshipit imports orders from Shopify, helping the ANNA’S team manage shipping from a central workflow.** The team can organise orders by country and region, then print shipping labels in batches rather than processing shipments individually. For a business handling hundreds of parcels a day, that structure makes dispatch more manageable. Melissa Gourlay, Chief Operating Officer at ANNA’S, says the ability to organise shipping work has been particularly valuable. > “You’re able to print it off, organise it by country, which is really important to us, and by region because everything needs to be dealt with in a different way. Just being able to organise and structure how we do our dispatch has been the biggest win with Starshipit.” **Melissa Gourlay, Chief Operating Officer, ANNA’S Wild Yam Cream** By reducing the manual work involved in preparing shipments, Starshipit helps the team spend less time on repetitive dispatch tasks. ## Ready to see how much you could save? ### 2. Simplifying international shipping Shipping to 54 countries means ANNA’S needs processes that account for different destinations and delivery requirements. **With Starshipit, the business uses automation rules to apply destination-specific shipping information and help manage carrier selection.** The team can organise shipments by region, manage multiple carriers and prepare the shipping documentation required for international orders. This gives ANNA’S a more structured approach to international dispatch as its customer base grows. Starshipit's support team has played an important role, helping ANNA’S configure shipping rules to suit its operations. Rather than relying on the team to manage every shipping requirement manually, ANNA’S can use established workflows to handle recurring tasks more efficiently. ### The impact: 75% less dispatch time and more capacity for growth For ANNA’S Wild Yam Cream, the biggest benefit of shipping automation is more than getting orders out the door faster. It's having the time and resources to support a growing international business without overwhelming its small team. With Starshipit helping streamline dispatch, ANNA’S has reduced manual shipping work, increased its team's capacity and created more time to focus on customers and future growth. ### 75% less time spent on dispatch One of the biggest improvements for ANNA’S has been the time saved on daily shipping tasks. **COO Melissa Gourlay estimates that dispatch work which could previously have taken around 12 hours manually now takes approximately three with Starshipit.** **That's a 75% reduction in dispatch time**, giving the team more time to focus on other areas of the business. For a company managing 200–300 parcels a day, reducing repetitive shipping tasks makes a significant difference to how efficiently the team operates. ### More shipping capacity with a team of seven **Today, ANNA’S processes approximately 200-300 orders daily through its direct-to-consumer channel, reaching customers across 54 countries with a team of just seven employees.** Starshipit's automation helps the business manage these volumes without placing unnecessary pressure on its internal team. Melissa estimates that without Starshipit, ANNA’S would need approximately two additional people working in dispatch. Alongside its international fulfilment partners, Starshipit helps ANNA’S maintain a lean operation while supporting growing order volumes. > “We’re able to keep our team lean because of features like Starshipit, because of 3PLs, because of great partnerships that we have and resources which we outsource. So that’s how we’ve made our operation more streamlined and more efficient.” **Melissa Gourlay, Chief Operating Officer, ANNA’S Wild Yam Cream** ### More time for customers and business growth For ANNA’S, spending less time on shipping means more time for the work that helps the business grow. With dispatch processes running more efficiently, team members can contribute to other areas, including operations, wholesale and customer experience. That additional capacity is especially valuable for a business where personal customer relationships remain a priority. Rebecca Moss, Customer Experience and Operations Manager, says the time saved has helped the team shift its focus from managing incoming orders to planning for the future. > “It’s more time for growth. It’s more time to be looking ahead and being proactive rather than just reactive to all the orders coming through. There’s time to plan, there’s time to think about what’s next.” **Rebecca Moss, Customer Experience and Operations Manager, ANNA’S Wild Yam Cream** With a more efficient shipping operation in place, ANNA’S can focus on strengthening customer relationships and exploring new opportunities for international growth. ### Ready for a surge: Could your shipping process keep up with a sudden rush? When orders climb, your team shouldn’t have to make every carrier and paperwork decision from scratch. Whether you're managing growing order volumes or expanding internationally, Starshipit can help simplify repetitive shipping tasks and give your team more time to focus on your business. **[Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx)**** and explore Starshipit at your own pace.** **Prefer to talk through your current shipping setup?** [Book a demo](https://starshipit.com/book-an-appointment.md) with one of our shipping experts. We'll help you identify practical ways to simplify and improve your workflow. ## https://starshipit.com/case-study/arms-of-eve # How Arms Of Eve scaled to $20M using Starshipit Arms Of Eve is the kind of success story that makes you sit up and take notice – a lifestyle brand that's gone from humble beginnings to a $20 million eCommerce powerhouse in just 9 years. Canonical URL: https://starshipit.com/arms-of-eve **Arms Of Eve is the kind of success story that makes you sit up and take notice – a visually-driven lifestyle brand focused on jewellery and accessories, that's gone from humble beginnings to a $20 million eCommerce powerhouse in less than a decade. **Founded by Kerryn and Aaron Langer after relocating from Los Angeles to Australia, they **caught the eCommerce wave** early, turning a passion for accessories into a brand that has grown to over 116k Instagram followers and glowing features in** magazines like **[**Vogue**](https://www.vogue.com.au/shopping/best-affordable-jewellery-brands/image-gallery/b834c397543b68f56e9b98cbf7d06fae)** and **[**Elle**](https://www.elle.com.au/shopping/affordable-jewellery-brands/)**.** But rapid growth brought shipping challenges that could’ve tripped them up – **hidden costs, carrier complexities, and intricate orders** tested their limits. That is, **until they turned to Starshipit **as their trusted shipping platform. ## Ready to get growing? ### From market stalls to millions What started as handbags and hats sold at local markets **took off when marketplace The Iconic enabled Arms Of Eve to sell online**, legitimising the brand’s presence and paving the way for further transformation. Today, they’re a **multi-million-dollar lifestyle brand**, selling jewellery, clothing, hats, sunglasses, and more – with **physical stores **lighting up New South Wales and Queensland, Australia. Known for personal touches like **sustainable packaging**, their personalised **Charm Builder and engraving**, they’ve grown a highly engaged audience. And behind it all? A knack for planning ahead, with Aaron’s sharp eye on a tech stack that fuels growth and** keeps expenses optimised.** > “**Starshipit was a game-changer from a cost-saving perspective** and has been a consistent partner ever since.” _Aaron Langer, Co-Founder at Arms Of Eve_ Let’s take a closer look at these challenges, how they tackled them, and **the results that let Arms Of Eve focus on building their brand** (and beautiful charms): ### Challenges: Logistical roadblocks Arms Of Eve’s rise from a humble home-based operation** to a global brand **wasn’t without its share of shipping struggles. But as their order volumes climbed and product range broadened, their **early attention to a solid logistics setup paid off.** Hidden fees were lurking around every corner, requiring frequent monitoring, carrier management risked logistical complexities, and their personalised orders **could have pushed the dispatch team to the edge. ** These wouldn’t have been minor hiccups; they would have been critical obstacles derailing their growth. However, they **could all be avoided thanks to the use of Starshipit.** ### Per-label fees stifling growth Shipping costs were an issue early on in their journey, with many platforms **charging a fee per label, which would have scaled painfully with every order. **This would have been a financial burden that hit harder as their business grew, threatening to **cap their ambitions. **“Some platforms charge you additional label fees for every order you ship, on top of the carrier rate, essentially **penalising you for scaling**,” Aaron explains. Even negotiating better shipping rates with their carriers would eventually be undermined by shipping platforms **charging additional costs on top of their platform fees.** For a brand with big plans, **this was a cash flow squeeze they couldn’t sustain.** ### Requiring international carrier options Expanding globally meant navigating a sea of carriers. As they grew, they **required multiple carrier options for different use cases** – moving over to UPS for its express options and Australia Post for standard and local delivery. Handovers between carriers raised concerns for the team about **tracking gaps and delays, putting the customer experience at risk. ** To tackle this risk head-on, their technology wish list emphasised a need to switch between the best carriers for maximum agility. > “Whether it’s pulling orders from Shopify, updating our ERP system Cin7, or automatically allocating shipments to the best local and global carriers, **everything runs smoothly through Starshipit**.” _Adam Harding, Warehouse Manager at Arms Of Eve_ ### Complex multi-SKU bundling and partial fulfilments Personalisation set Arms Of Eve apart, but it turned **dispatch into a logistical puzzle**. With “stacks” (custom bundles like bracelet stacks) and their Charm Builder with custom engraving, their SKUs jumped from around 200 to over 2000, creating a **complex workflow for fulfilment.** Bespoke orders required **intricate picking, packing, and inventory logic** – think partial shipments for pre-orders or split bundles – something that a home-based system **could not have handled without a huge upfront investment **and ongoing development costs. Scaling from a smaller operation to a warehouse increased the need for a streamlined system to **process both detailed packing instructions and partial shipments, something Starshipit handled** thanks to its many integration capabilities. ### The solution: Flexible tech leads the way **Aaron refers to Starshipit as a “unicorn discovery,”** a stark contrast to the high costs they’d been presented by other shipping partners. ### Saving 1000s by eliminating per-label fees Starshipit tackled the per-label fee issue head-on, providing a flat-rate pricing structure that **removed the financial sting of scaling. ** Unlike other platforms that tacked on charges for every shipment, Starshipit’s approach **saved Arms Of Eve 1000s – funds they could redirect into growing their business** and opening new stores in exclusive areas like Noosa and **Westfield** Bondi Junction. **Starshipit’s Product Marketing Lead**, David Renwick, expands on this: > “When brands wish to use **their own** **negotiated carrier rates** as opposed to a shipping platforms** predetermined rates,** many platforms **charge additional fees for every label printed**. This means that when order volume increases, shipping costs follow. For example, **shipping 500 orders per month with a $0.30 per-label fee adds up to $150 in extra charges.** This is effectively penalising brands for growth and creating a disincentive to scale efficiently. **This is not the case when using Starshipit** – instead, retailers are encouraged to bring their own rates, allowing them to control their shipping options, **unlock savings** and thereby **empowering them to scale.**" This cost-effective model ensured expenses didn’t undermine growth, providing a predictable foundation as their order volumes took off. Digital Operations Manager, Ian Loo, agrees, "**Starshipit has transformed the way we operate**. It seamlessly integrates with our entire tech stack, **no matter what tools or suppliers we plug in.**" ### Seamless carrier integration Starshipit brought clarity to Arms Of Eve’s carrier complexity, **consolidating UPS, and Australia Post into a unified,** highly adaptable platform. The transition to UPS for its U.S. network and speed, then to Australia Post for cost-effective local and standard options, became **effortless with Starshipit’s smooth multi-carrier management** functionality. Concerns about tracking gaps faded as the platform maintained clear visibility across handovers, **ensuring reliability**. This agility allowed Arms Of Eve to optimise their carrier choices based on **destination and urgency, supporting their global ambitions** without compromising their stellar service. ### Streamlined complex dispatch processes Emphasising a key challenge, **Brand Director Olivia Taibel says: ** > “**Shipping jewellery is complex**, especially with our personalised approach – offering a **charm builder, engraving, custom notes,** and sustainable packaging, all of which are carefully assembled by our warehouse team. With so many variables, **Starshipit is essential for keeping our systems connected and ensuring an exceptional customer experience** with every order.” Starshipit turned Arms Of Eve’s intricate dispatch into a well-oiled machine. Integrated with Shopify and Cin7, **the platform managed their 2000+ SKUs, **handling everything from Charm Builder orders to custom stacks with precision. **Warehouse digitisation**, including barcoding and scanners, has simplified picking and packing, while support for **partial shipments keep pre-orders and split bundles on track. ** During Black Friday, **Starshipit and its integration partners powered through a 177% order surge, **upholding Arms Of Eve’s **24-hour dispatch **commitment without a hitch. ### Frictionless flex and support from Starshipit Starshipit has been a consistent ally for Arms Of Eve since their early days, offering** support that adapts to their evolving needs. ** From initial setup with Shopify to later integrations with Cin7 and warehouse management tools, the platform provided **straightforward solutions and responsive assistance.** **“Starshipit flexed with us – it was seamless,”** Aaron notes, highlighting its reliability as they scaled from a home operation to a multi-store brand. This ongoing partnership ensured **logistics remained a strength, not a stressor.** ### Results: Growth unlocked Starshipit’s impact on Arms Of Eve goes **beyond logistics,** it’s about **enabling a brand to thrive** without the burden of shipping headaches. Since 2016, the platform has delivered **practical, lasting benefits, from operational efficiency to enhanced customer satisfaction.** These outcomes have given Arms Of Eve the **confidence to chase their vision, **proving Starshipit’s value as a partner in their **$20 million success story.** Here’s what they’ve achieved: ### A consistent partner since 2016 Starshipit has remained a cornerstone of Arms Of Eve’s tech stack, when eCommerce was a small fraction of sales. As they’ve **grown to a $20 million brand, the platform has adapted to their rising order volumes**, outlasting other tools that couldn’t keep up. This longevity reflects a **dependable foundation **that’s supported their journey from market stall to **multi-store retailer.** ### Efficiency under pressure Starshipit proved its **value during Black Friday**, managing a **177% order spike with ease**. The platform’s integrations and digitised warehouse processes ensured **no delays or overtime**, maintaining smooth operations under pressure. This efficiency allowed Arms Of Eve to **handle peak demand confidently**, reinforcing their brands’ reputation for reliability, even during the busiest seasons. ### Exceeding customer expectations Starshipit underpins Arms Of Eve’s commitment to **fast, accurate delivery, **enhancing their customer experience. From **click-and-collect to same-day **Sydney options and **store-to-warehouse splits**, the platform keeps orders flowing seamlessly, meeting their **24-hour dispatch promise. ** This consistency has built trust with their **engaged audience, turning satisfied buyers **into loyal advocates. > “**My advice to all eCommerce teams is to find the right partners early on.** For us, **Starshipit has been more than just a platform.** From day one, it felt like they were genuinely invested in our success.** They make shipping seamless**, so we can focus on what matters most: our customers." _Kerryn Langer, Director and Co-Founder at Arms Of Eve_ ### Next steps: Ready to optimise for growth like Arms Of Eve? If you’re looking for a platform that **scales with rapid growth**, simplifies complex fulfilment and supports **global or omnichannel** moves – **[book a custom demo](https://starshipit.com/book-an-appointment.md)** with a shipping expert to find out how Starshipit can **adapt to your needs.** Or jump straight in with a **[free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx)**** **and let the team guide you to shipping success. Sign up today and **discover the difference!** ## Ready to get growing? ## https://starshipit.com/case-study/bhumi-organic-cotton # Sustainable brand Bhumi Organic Cotton finds online shipping success with Starshipit Discover the story behind Bhumi Organic Cotton, which rose from brick-and-mortar boutique store to an online success story – and a lesson for other retailers. Canonical URL: https://starshipit.com/bhumi-organic-cotton ### Key points **Luxury Australian brand Bhumi Organic Cotton has come a long way since the business was founded in 2017. **With a mission to pair sustainable cotton products with a world-class delivery experience for customers, founders Dushyant and Vinita turned to Starshipit to make their mission a reality. ### **Introduction** Dushyant and Vinita saw an opportunity to **bring organic cotton to the world without the destruction caused by conventional cotton farming**. The **cotton industry is worth over USD 43.96 billion as of 2024**, and is expected to reach USD 50.22 billion by 2029, according to [recent statistics](https://www.mordorintelligence.com/industry-reports/cotton-market/market-size). With cotton being the backbone of the [fashion industry](https://starshipit.com/shipping-fashion-accessories.md), any movement to more sustainable production is worthwhile – and customers would agree. “It is time for change. We strongly believe that knowledge brings power. Power brings choice. Choice brings change. Change for the better – for the earth and for humanity” **– Dushyant and Vinita, Founders.** This year alone, **Bhumi has shipped thousands of products using Starshipit**, to customers both in Australia and abroad. Since launch, Bhumi’s range has grown to cover everything from bedding and towels to clothing for men, women and children. Read on to learn about Bhumi’s impressive success story, and which solutions they chose to help them get there. ### **Challenge** #### Key takeaways - ShipStation’s US-centric focus didn’t align with Bhumi’s local needs, prompting them to find a platform tailored to Australian and New Zealand couriers. Starshipit was the perfect fit. - Starshipit’s carrier integrations and rules engine enabled Bhumi to automate carrier assignments, making international expansion seamless and error-free. ### ** Finding the right shipping automation partner with local support** Before discovering Starshipit, the team worked with ShipStation, a [fulfilment automation aggregator](https://starshipit.com/blog-content/shipping-rates-why-an-aggregator-might-not-be-right-for-you.md) based out of the US. For Bhumi, ShipStation’s US-first focus didn’t match up with their strategy. Most of ShipStation’s services and postal service providers were US-based, which also meant that their customer service team supported technical issues for large US providers. And **because their software wasn’t set up for Australian providers, they couldn’t provide immediate support** when localised problems cropped up. The Bhumi team needed a platform that specifically supported Australian and New Zealand couriers, supporting their international growth. That’s what led the founders to Starshipit. ### **Growing internationally without the headaches** **Expanding into new markets is always a minefield for businesses**. Firstly, there’s the tricky science of when to make the move, but a number of other challenges soon arise – like which carriers to choose for [your international orders](https://starshipit.com/international-shipping.md), and **how to actually ensure each order is assigned to the right carrier**. This is what led founders Dushyant and Vinita to Starshipit in the first place: - **Deep carrier integrations: **Thanks to seamless integrations with DHL Express and Australia Post, Bhumi could easily link to their carriers for domestic orders (Australia Post) and international orders (DHL Express). - **Rules engine to assign orders:** Next, the team took advantage of Starshipit’s rules engine to auto-assign orders to the right carrier, based on the customer’s post code. This eliminated any chance of orders being assigned to the wrong carrier – and ensured customers would receive their orders promptly. ### **Solution** #### Key takeaways - Starshipit’s centralised dashboard allows Bhumi to manage all orders, domestic and international carriers, and tracking in one place, reducing errors and saving them hundreds of hours monthly. - Integrating Shopify streamlined Bhumi’s order syncing, label generation, and carrier assignments, enabling them to scale efficiently. - Branded tracking and notifications reduced customer order inquiries by 50%, ensuring Bhumi’s brand experience stayed strong from purchase to delivery. - Starshipit aligned with Bhumi’s sustainability goals, reducing waste through automated fulfillment, shipping notifications, and packaging recommendations. ### Managing shipping in one place With Bhumi growing rapidly both domestically and in new international markets, managing an increasing volume of orders efficiently became a priority. Now, **Starshipit's centralised shipping dashboard is the hub for the team to manage every stage of their order fulfillment process.** Starshipit enabled Bhumi to [manage sales, inventory, and deliveries in one place](https://starshipit.com/fulfilment-automation.md), eliminating the need for multiple systems and reducing complexity across their tech stack. With all orders, carrier options, and tracking details accessible from a single platform, Bhumi’s team was able to quickly identify which orders were in progress, which needed attention, and which had been successfully dispatched. This streamlined workflow **reduced manual errors and saved the team hundreds of hours each month**, which could be better spent on growth and scaling initiatives. ### **A deep tech integration with Shopify** Like many other businesses with an eCommerce strategy, **Bhumi’s founders naturally turned to Shopify to support their growth**. Shopify’s interface, scalability and suite of tools for managing products and sales helped Bhumi to expand from their brick-and-mortar beginnings and develop a thriving online store. As their order volumes grew, they knew they'd have to address shipping. Thankfully, [Starshipit’s deep integration with Shopify](https://starshipit.com/partner/shopify-shipping-integration.md) meant it was a recipe for success. With **orders automatically syncing between Shopify and Starshipit**, Bhumi could efficiently generate shipping labels, assign carriers, and track orders – all without needing to hop between platforms. Together, Shopify and Starshipit enabled Bhumi to scale smoothly while delivering a seamless customer experience. ## How could automation help your business? ### **Giving customers a 5-star delivery experience** Bhumi is on a mission to redefine cotton’s role in the [fashion industry](https://starshipit.com/shipping-fashion-accessories.md). And, with such high-quality products heading out the door, **founders Dushyant and Vinita wanted to be sure that the brand experience was consistent up to the moment a customer received their package.** For many businesses, the [delivery experience](https://starshipit.com/how-to-give-your-customers-the-best-post-purchase-experience.md) is where things often fall flat. Whether that’s due to having the wrong delivery options at checkout, missed deliveries, or customers feeling out of the loop and needing to enquire about their orders. Starshipit had already helped the team solve the issue of getting orders out the door, now the second major solution could come into play. Using Starshipit’s [branded tracking](https://starshipit.com/branded-tracking-page.md) and shipping notifications features, the team could design order notifications consistent with the Bhumi brand, **reducing **[**‘Where is my order?’**](https://starshipit.com/chrome-apps.md)** queries by 50%!** Now, founders Dushyant and Vinita know that from the moment a customer clicks ‘Buy now’, they’ll be in good hands until their order arrives. ### **A focus on sustainability – from farming to delivery** For Bhumi, **sustainability isn’t just another initiative or tick-box for the website – it’s at the heart of every decision made by the business**. That includes choosing which sustainable farms to source organic cotton from and how they decide on which technology providers to use. “Sustainability is at the core of Bhumi’s brand identity. From the sourcing of organic cotton to our manufacturing processes and packaging, every aspect of our business from seed to shelf is geared towards minimising our environmental impact,” [say Dushyant and Vinita](https://www.smartcompany.com.au/industries/retail/organic-cotton-brand-bhumi-secures-244500-sustainable-textile-revolution/). Starshipit is a natural partner for Bhumi, giving retailers the tools to **make real change when it comes to sustainability:** - **Automating the fulfilment process – **Using fulfilment automation software like Starshipit can significantly reduce the man-hours and waste associated with your supply chain. - **Shipping notifications to reduce missed deliveries –** [Keeping customers in the loop](https://starshipit.com/shipping-notifications.md) about where their order is helps to reduce the chances of a carrier needing to leave a card to call, and either having the carrier attempt redelivery or forcing the customer to drive to a depot. - **Recommended packaging – **Starshipit’s [machine-learning packaging feature](https://support.starshipit.com/hc/en-us/articles/8753012178447-How-to-assign-packages-automatically-based-on-item-dimensions-Recommended-packaging) analyses each order and determines the right packaging size automatically, so businesses can reduce packaging waste and stay on top of packaging expenses. ### **Are you ready for better shipping experiences?** If this success story has got you thinking, there are multiple avenues to start enjoying the same type of growth Bhumi has achieved. If you’d prefer to be shown how it all works, we can offer you a [free, personalised demo of Starshipit with one of our shipping experts](https://starshipit.com/book-an-appointment.md). They can walk you through the different capabilities of Starshipit, as well as help you discover how Starshipit could work best for your specific brand and industry. Or, if you’re ready to try it for yourself, you can [sign-up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx?_gl=1*24magp*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuMjk1ODE3NTYuMTcyNjUzMTY3Ni4xNzI2NTMxNjc3&_ga=2.258291855.481454173.1726433479-1631464433.1659067778) right now, and a member of our team will reach out to assist you shortly. You can also [view our interactive demo right here](https://app.storylane.io/share/zo4d54dk0zpm?__hstc=12023659.10a8c3103c42f8c700a44e63762b9c68.1721601614967.1726605035884.1726607538234.139&__hssc=12023659.2.1726607538234&__hsfp=2289056462&_gl=1*1xdirfg*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuMjk1ODE3NTYuMTcyNjUzMTY3Ni4xNzI2NTMxNjc3&_ga=2.89029918.481454173.1726433479-1631464433.1659067778). We look forward to seeing you on the other side of shipping success! ## Ready to start automating? ## https://starshipit.com/case-study/bulk-pantry # Online bulk-store scales from pandemic demand with fulfilment automation | Bulkpantry Discover how online store Bulkpantry scaled up during the COVID-19 pandemic by utilising smart fulfilment automation software to support their operations. Canonical URL: https://starshipit.com/bulk-pantry As the global pandemic rolls into its third year, it has become more and more obvious that our habits are changing as our lifestyles adjust. With self-isolation, social distancing and lack of access to physical retail outlets, customers have had to adapt to online shopping to the extent where it is not just a preferred method, but in some cases the only method. ### The Challenge: Delivering great customer experiences at scale One company who was quick to realise this was [Bulkpantry](https://bulkpantry.com.au/). A family-owned business based in Bondi, Bulkpantry provides Australian homes and businesses a purely online grocery delivery solution. > “Our mission is to reward customers who order food, pantry & alcohol items in Bulk, with better pricing. We also bring wholesale and foodservice items, which traditionally were only supplied to restaurants, to any consumer, anywhere in Australia! We see ourselves as Costco - just we are fully online!” — Alex Robinson, Bulkpantry Especially early in the COVID-19 pandemic, Bulkpantry’s position in the market was solidified as panic buying, labour shortages and the fear of contracting the virus deterred customers from physical grocery shopping. To ensure they could capitalise on this position, Bulkpantry would need to create avenues to provide as many customers as possible the best experience. Centred around this strategy would be the ability to consistently deliver efficiently and affordably, whilst simultaneously increasing product base. ### The solution: Market at scale and integrate multi-courier fulfilment automation To expand and diversify their audience, Bulkpantry created their own Catch marketplace store in 2020. With over 3 million active customers, over 8 million site visits a week and more than 30,000 new customers a week, Catch is widely regarded as Australia’s favourite online marketplace where customers start their shopping journey. > “Catch has a massive clientele and we wanted to tap into customers who regularly use Catch.” — Alex Robinson, Bulkpantry Offering dedicated category expertise and support throughout a seller’s journey, Catch prides itself on its hands-on approach to helping businesses curate their range and compliments the growing Catch audience. As they gained momentum on the marketplace, Bulkpantry was able to gain valuable customer insights from Catch which helped shape their own expanding range. Bulkpantry were able to use this to their advantage during promotional periods such as Black Friday, where their wine range was curated and included in promotional events, yielding positive results. The next challenge was making sure their delivery and customer service were second to none, which is why in 2021 Bulkpantry enlisted the help of Starshipit. > “We wanted a portal that could show us which courier had the sharpest price out of all the couriers we use” — Alex Robinson, Bulkpantry With the ability to compare accurate shipping rates from different couriers, Starshipit helped Alex and his team choose the most reliable and cost-effective courier every time, which saved Bulkpantry both money and time. Supporting multiple couriers is a convenient feature provided by Starshipit, as it makes it easy to compare courier rates. Retailers often set up rules in Starshipit to automate the courier selection process, for example, when a new order comes into the dashboard a courier will be automatically assigned based on factors like location, order value, type of product, or simply the [cheapest option](https://support.starshipit.com/hc/en-us/articles/360001584895-Create-a-rule-based-on-cheapest-delivery-option?_ga=2.184163878.1477305663.1646601011-94628104.1645650736). > “Starshipit has helped us choose the most reliable and cost effective courier every time. Integration with Starshipit means the customer’s address and contact details are pre-filled so it’s incredibly easy to create a shipping label for your customers!” — Alex Robinson, Bulkpantry ### The outcome: Increased customer experience and brand awareness Not only were the savings there to be seen, but the positive impact of Starshipit on Bulkpantry’s Catch seller rating was also quite obvious. Currently, Bulkpantry operates at an above 80% Seller Score, placing them amongst the highest rated stores on the marketplace. For them this will mean increased consumer confidence, higher relevance in customer search and greater likelihood of being included in more promotional events. By using multi-courier automation, Bulkpantry was able to negotiate better rates with pre-specified couriers. This allowed them to immediately assign the right courier for the job, getting the order quick-smart out the door. As customer expectations for faster parcel delivery increase, automation helps improve customer loyalty and grows the possibility of the all important second-purchase. So what’s next for Bulkpantry in 2022 and beyond? > “We aim to increase our general product range and also the items we have listed on Catch. Times are uncertain and we want to continue to reliably provide our customers with their favourite products!” — Alex Robinson, Bulkpantry Explore the benefits of multi-courier fulfilment automation and deliver excellent customer experiences, contact a member of our [Starshipit Success Team](https://starshipit.com/contact-sales.md) or start your [free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) right now. You can also ask the Customer Success Team about exclusive entitlements when joining the Catch.com.au marketplace as a Starshipit consumer. ## Ready to start automating? ## https://starshipit.com/case-study/dtc-bickfords # Bickford’s direct to consumer eCommerce saves 50% on handling time Bickford’s required an intuitive platform offering multiple package shipping. Learn how about how they found that solution with Starshipit's platform. Canonical URL: https://starshipit.com/dtc-bickfords As a brand that had seen many changes in the consumer landscape for over a hundred and fifty years, Bickford’s had the foresight to start refocusing its business. In deciding to sell direct to consumers online, it positioned Bickford’s beverage range ahead of the curve. > “Bickford’s required a solution that could manage complexities, like sending multiple packages to multiple locations, but yet intuitive enough so anyone in the business could use the platform.” — Siddharth Puri, eCommerce Developer, Bickford’s ### Using Starshipit, Bickford’s achieved: ###### Challenge ### Bickford’s required an intuitive platform offering multiple package shipping This resulted in the creation of a dedicated direct to consumer e-commerce platform, through developing an app named Sippify. As the online business matured it was obvious a fulfilment platform was required. It needed to ensure seamless delivery via Sippify to consumers, without any delays or complications. Bickford’s had previously tried two previous fulfilment partners. According to Siddharth Puri, eCommerce developer at Bickford’s, neither option met its expectations: > “The Shipstation platform proved too technical for staff members in a warehouse setting and the process was complicated. The Shippit platform was also not user-friendly and the interface was not intuitive. Shippit also didn’t have the required features we were looking for…you weren’t able to send multiple packages.” ###### Solution ### Why Bickford’s chose Starshipit Having done due diligence on a range of options, Bickford’s need to ship multiple product offerings made it a no-brainer to sign up with Starshipit. **Starshipit was also the most intuitive and the easiest shipping platform to use for non-technical employees.** Warehouse staff were able to pick up and use Starshipit quickly, removing the need to invest in extensive training or require implementation downtime. According to Siddharth Puri: > “Starshipit is so intuitive, anyone in the business can use it. The onboarding was great - very thorough and easy to understand…If you are technical you will (also) find their technical documentation extremely thorough and easy to implement.” After attending one webinar, the platform was up and running. The Bickford’s team found the user interface to be intuitive and user-friendly with features others don’t offer. Starshipit’s inbuilt free customer notifications and branded tracking were identified as key benefits. Plus the ability to give a lot more detail about the delivery, including being able to make comments via txt message after checkout was also highlighted. ###### Outcome ### 50% reduction in handling time Bickford’s reported the benefits of implementing Starshipit’s cloud-based application were experienced almost immediately. As Siddarth Puri explains: > “Starshipit’s fulfilment platform freed up 50% of our time, so we could focus on growing the business… Human errors reduced by 10% thanks to Starshipit’s auto address correct.” **The substantial 50% reduction in handling time meant even more sales could be processed and managed by the existing team. The efficiencies created through using Starshipit having a direct and positive result on the bottom line.** Auto Address was another Starshipit feature that reduced cost. Not only did it reduce errors in addressing packages it directly reduced the number of fines payable for returned packages sent to incorrect addresses. Bickford’s use of Starshipit is ‘out of the box’. If you would like to see how your direct to consumer e-commerce sales could be grown in a similar way why don’t you try it for yourself. ### About Bickford’s Bickford’s, a much-loved Australian heritage brand dating back to 1839, have embraced digital by launching Sippify, an app that sells their vast range of Bickford’s classic cordials, syrups and a selection of innovative new drinks, making them a contemporary icon of a new generation of direct-to-consumer eCommerce brands. #### Bickford’s eCommerce tech stack - Fulfilment and shipping platform - Starshipit - eCommerce platform - XCart - eCommerce Marketplace - eBay Australia - Couriers - Australia Post, Couriers Please - + ERP integrations ## Ready to start automating? ## https://starshipit.com/case-study/eat-your-water # How Eat Your Water saves $15k in shipping costs Read how Aussie brand Eat Your Water integrated Starshipit with their Shopify website and changed their entire shipping and fulfilment process. Canonical URL: https://starshipit.com/eat-your-water Working with a feature-rich online platform like Shopify takes the stress out of setting up a business from scratch. But as sales and order volumes increase, retailers frequently find that they need to streamline their fulfilment processes to give them more room to scale, become more profitable, and provide better customer service. That’s exactly what Liam Scanlan, founder and director of independent Aussie surf brand Eat Your Water, found when he overhauled his dispatch processes. > “We were managing our fulfilment straight through Shopify, using a very slow label printing system,” he says. “It was very ‘all over the place’ and we needed to run a lot of tabs at the same time to get a package out the door. > “Dispatch was time-consuming too. On release days especially, we wouldn’t be able to get all of our orders out the door and would often be playing catch-up for a number of days.” Integrating Starshipit with his Shopify website has transformed his fulfilment. **“Since implementing Starshipit, we estimate that we’ll save at least $15,000 on shipping costs alone over the next 12 months. Not only that, we expect to save countless hours packing per week."** "Packing times are down approximately 20-25% for domestic and about 60-75% for international, which means we can focus on other parts of our business. Now we can comfortably ship hundreds of orders in a day, even on our big release days.” Not only is fulfilment faster, courier timeframes are quicker too. > “Using Starshipit encouraged us to review our couriers too. We can now ship to even more parts of the world, quicker than ever before. It used to take 5-15 days to ship internationally; now it’s down to 1-5 days which is awesome for us and awesome for our customers.” The usability of Starshipit’s interface makes it easy for Scanlan to enjoy total visibility of his orders at any given stage. > “I love Starshipit’s orders page functionality because all of our orders are laid out really simply. Tracking the progress on orders from when they are placed [in Shopify] all the way to when they are delivered has never been so simple.” For other retailers looking to streamline their fulfilment, Scanlan suggests taking advantage of Starshipit’s 30-day trial – and not just because it’s free. > “You get awesome assistance during your 30-day free trial, including how to integrate with your other platforms and set up rules to automate your fulfilment,” he says. “And once it’s all up and running you still get that world-class service. You won’t turn back!” ## Ready to start automating? ## https://starshipit.com/case-study/everyhuman # How EveryHuman uses a multi-courier shipping solution to solve fulfilment Read how Australian-based Shopify store EveryHuman aims to make disability challenges less so by selling fashion and lifestyle items. Canonical URL: https://starshipit.com/everyhuman If you have a family member or know someone with a disability, you know how it can be challenging for them to do simple things. Like putting on a shoe or buttoning a shirt. [EveryHuman](https://everyhuman.com.au) is an Australian-based [Shopify](https://www.shopify.com/) store and blog that aims to make these challenges less so, by selling fashion and lifestyle items adapted for ease of use and in some cases, designed to ease symptoms. > “When I put on a nice pair of pants, a shirt and jacket, I feel confident and have a bounce in my step. I feel like I can take on the world. My friends with disabilities are no different.” — Matthew Skerritt founder of EveryHuman Matthew Skerrit left the world of PWC consulting behind to work at an aged care facility, where his experience inspired him to launch EveryHuman in late 2019. [With 1 in 6 Australians](https://www.aihw.gov.au/reports/disability/people-with-disability-in-australia/contents/people-with-disability/prevalence-of-disability), (4.4 million) living with a disability, Mr Skerritt says the National Disability Insurance Scheme (NDIS) has made it easier for people with disabilities to purchase clothing with EveryHuman. EveryHuman is more than an online store, it’s a movement to inspire and educate a broader audience about true inclusivity. Their vision to empower people differently-abled to live an easier, more joyful, and expressive life is a growing reality for EveryHuman fans. ### e-Commerce digital agency, Elephant Room, deliver an inclusive website experience Matthew teamed up with Nick Kennedy, from integrated e-Commerce digital agency, Elephant Room, to create a website on Shopify with a unique user experience. Nick and Matthew worked together to bring EveryHuman to life, “I knew what I wanted to achieve in terms of the concept,” Matthew explains, “but I leaned on the agency to guide us. For example, we don’t have a standard checkout experience where the person just inputs their credit card details. We dedicate a few resources to processing those orders. It’s so worthwhile!” Nick’s advice to Matthew was to take a modest approach when designing their tech stack, “Start with less, because as your business grows, your needs change.” > “EveryHuman is a perfect example of a great client. We value seeing young brands grow and reach their potential and expand!” — Nick Kenney, Elephant Room ##### Clever Covid Pivot 😷 On the subject of changing circumstances. During Covid-19, EveryHuman launched a range of IZ Adaptive's face masks, featuring a clear panel to assist lip reading for the deaf and hard of hearing. Inclusive design in action! ### The Challenge: Initial Fulfilment Software unable to Ship Partial orders When EveryHuman launched, Matthew requested that automation be built into their Shopify eCommerce platform, so that tasks could be automated in order to reduce the pressure on his lean team of 2 (sometimes 3, when his mum helped). As a result, the digital agency implemented a fulfilment automation, courier aggregator platform. Courier aggregator platforms have all the integrations required (eCommerce, couriers, inventory management), but EveryHuman required a feature that would enable them to deliver partial shipments. As there is an established customer expectation to deliver as quickly and efficiently as possible, online retailers should have the flexibility and ability to ship partial orders (or risk losing the entire order!). For example, a customer may order 3 items, but only 2 are in stock. Partial order fulfilment allows you to send the first 2 items and send regular updates on the arrival of the 3rd. This requires creating a tracking code per item, so that the customer can receive updates on each item’s arrival (whilst building their trust). Luckily, EveryHuman found a great partner in Starshipit to help deliver partial order fulfilment. Read more about [aggregators vs multi-courier fulfilment automation](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md) in a post we wrote a while back. ### The solution: Starshipit’s fulfilment automation platform To ensure limited downtime and keep orders flowing, EveryHuman had to set up Starshipit within one day and have employees happily using it the next, without skipping a beat. As Starshipit is a plug and play solution with a very supportive team, it was easy as. EveryHuman joined Starshipit in May 2020 and Matthew even found his mom was able to use it without training, “My mom helps when it gets busy and she’s not tech-savvy at all, and she easily punches out a few orders using Starshipit”. So, the team partially fulfil orders and save more time (and money) using Starshipit’s features that are designed to deliver excellent customer experiences. Features such as; displaying live rates at checkout, address validation to ensure first-time delivery, fast courier selection using a rules engine, customer branded tracking notifications to keep customers informed, and a self-return label generator for easy returns. Matthew also identified why it’s important for retailers to offer choice at checkout, “Using one courier for all your orders, you tend to get better rates, but it’s important to have at least one other option to diversify your shipping offering for customers. For example, this Black Friday, if you have issues with one courier, you must have another option.” ##### Let’s look at the Starshipit features EveryHuman use. Setting up packaging dimensions with default setting saves the team hours having to choose the correct package every single time. Based on the above packaging dimensions the team use the Rules Engine to auto select Australia Post or an alternative, according to the following criteria: - Express services ⏩ - Least cost routing 💰 - Cheapest courier for non-urgent deliveries 📦 EveryHuman are focused on building the brand to increase long-term brand equity. Sending branded tracking updates along the post-purchase journey is a great way to build brand loyalty and share content. “Sending tracking data emails to customers is helpful. I was nervous about over sending, but I think the more email or SMS delivery updates sent, the better. People love to hear from you when a parcel is on the way.” - Your order has shipped! 🚚 - Order arrives today! 📦 - Your order is delivered! 🏠 ### The outcome: Matthew and his team have seen huge benefits since implementing Starshipit, “Because my time is not spent managing the day-to-day of shipping and fulfilment, I have time to focus on growing the business through greater choice and creating awareness.” Starshipit charges a set subscription fee, which offers merchants real value. > “If you’re paying a flat fee subscription you know the cost benefit is definitely up there” — Matthew Skerrit, founder of EveryHuman > “There are some amazing customer stories. We have parents writing to us saying they're literally crying while they’re emailing, because their 25-year-old son is finally able to put his shoes on for himself. That’s cool, it's life changing.” Explore the benefits of multi-courier fulfilment automation and deliver excellent customer experiences, Contact a member of our Starshipit Success Team or start your free trial right now. Start your [30-day free trial](https://starshipit.com/free-trial.md) today. ## Ready to start automating? ## https://starshipit.com/case-study/gathera # How Urban Plant Growers is powering an edible revolution Urban Plant Growers NZ finds Starshipit works well with their Shopify-based store and syncs perfectly with their platforms, helping them scale easily. Canonical URL: https://starshipit.com/gathera [**Urban Plant Growers**](https://www.urbanplantgrowers.co.nz/?_ga=2.66362350.135640672.1655663649-1538484001.1646615388)** is a Sydney-based online store that sells affordable and easy-to-use indoor smart gardens that enable people to grow herbs and fresh vegetables from the comfort of their homes.** Founders, Dilhan Wickremanayake and Peter Cole, launched Urban Plant Growers on [Shopify](https://starshipit.com/shopify-shipping-integration.md) in June 2018 after these two engineering students bonded over their mutual passion for growing greens. This future-forward duo is on a self-funded mission to educate and empower people one grow-kit at a time. Part of their education drive is to reframe the perception around the use of the word *hydroponics, which is often associated with growing marijuana. Too many people overlook the fact that this type of horticulture can be used to grow much-needed vegetables in urban environments. Dilhan and Peter want to start a more edible revolution of fresh green lettuce and veggies, grown without mess or fuss in every urban home. However, their real innovation is how they’ve made hydroponics* more affordable. They have managed to source cheaper components, making the price point 50% less than that of their competitors. > *Hydroponics - A type of horticulture (a subset of hydroculture) involving growing plants using mineral nutrient solutions in an aqueous solvent. ### The challenge: Refining fulfilment processes to suit their business Dilhan and Peter met in their last year at Sydney’s University of Technology, so they “grew at their own pace and took on what they could when possible”. There have been many challenges for this team, but they have overcome them fairly quickly. For example, it has taken a few iterations of the fulfilment process to arrive at a place where they are now. Over the 2 years since they launched they have evolved their fulfilment process 3 times. #### Phase 1 - Own garages Like most eCommerce start-ups, Dilhan and Peter first started out by keeping their stock in their own garages. This soon became unmanageable as people started to take a huge interest and orders started coming in a lot more frequently. #### Phase 2 - 3PL fulfilment centre They decided to enlist the services of a 3PL fulfilment centre. What they experienced was that the staff weren’t as familiar with their product, so they weren’t able to manage to the different levels of complexity. They felt they never got the level of attention they needed and were just a small fish in a much bigger pond. So, after 9 months they said goodbye to the fulfilment centre. #### Phase 3 - Own warehouse Finally, to ensure full control of the fulfilment process and quality control of the product, they now have their own warehouse. However, what they soon realised was that Shopify’s fulfilment options were not suitable when fulfilling bulk orders. As they have had a few international orders, another challenge has been finding a cost-effective solution for international shipping. #### The solution: Multi-courier shipping automation saves time & money The team chose Starshipit over Shopify’s shipping solution to manage the fulfilment process (from checkout to delivery, including returns) as they found **Starshipit had “more intelligence and flexibility”**. It’s these intelligent and customisable product features that enable online retailers, of all sizes, to save time and money when shipping orders. Dilhan elaborates on why they chose Starshipit as their multi-courier platform. > "It’s easy for the warehouse team to use and fits well with a Shopify-based store and syncs perfectly with all our other platforms, and is scalable for growth. It’s an effective platform with a lot of automation when you look at all the features." — Dilhan Wickremanayake, Co-Founder of Urban Plant Growers ### How Starshipit helps Urban Plant Growers NZ Here are some of the product features that have enabled the team to optimise the fulfilment process. They have found Starshipit’s [business rules](https://support.starshipit.com/hc/en-us/articles/115001575803-Rules-overview?_ga=2.100545630.135640672.1655663649-1538484001.1646615388) easy to set up from a high level and easy to implement at a warehouse level. For example, they use Starshipit’s rules engine to set up rules based on the [cheapest delivery option](https://support.starshipit.com/hc/en-us/articles/360001584895-Create-a-rule-based-on-cheapest-delivery-option?_ga=2.100545630.135640672.1655663649-1538484001.1646615388) available and have made it easier to compare shipping options with Starshipit’s live rates at checkout. This courier-selecting automation enables online retailers to play to their couriers’ strengths as you can toggle between services. The team have set business rules to use [Australia Post’s eParcel Parcel Post](https://auspost.com.au/business/shipping/domestic-shipping/parcel-post?_ga=2.100545630.135640672.1655663649-1538484001.1646615388) or [MyPost Business Beta Solution](https://auspost.com.au/business/ecommerce/mypost-business?_ga=2.201110510.135640672.1655663649-1538484001.1646615388) for items that are of a certain size or going to ‘rural’ areas. New Zealand orders also have their own set of rules, using Australia Post’s International Standard pack and track service for Tasman orders. Another time-saver has been using the [Print Application](https://support.starshipit.com/hc/en-us/articles/360000693156-Set-up-Print-Application?_ga=2.201110510.135640672.1655663649-1538484001.1646615388), which you can simply download to your desktop, to [print shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.201110510.135640672.1655663649-1538484001.1646615388) for the same courier and print packing slips and labels together. They have found that using the print app has allowed for a higher level of quality control when printing shipping labels and packing slips. Dilhan also tells us, “We are working on setting up our barcode scanner, which should make things much faster.” Read more about [Starshipit’s scan and print feature](https://support.starshipit.com/hc/en-us/articles/360000984255-Scan-and-print-with-packing-slips?_ga=2.91608154.135640672.1655663649-1538484001.1646615388). #### Branded tracking customer notifications Lastly, an important feature for the overall brand that Urban Plant Growers use is **Starshipit’s branded tracking pages**, which you can use to send at 5 key stages along the delivery journey. As you can see, Urban Plant Growers use their [branded tracking pages](https://starshipit.com/branded-tracking-page.md) to build their community, which is a smart way to build customer loyalty and increase the value of your business. #### Implementing a returns policy You can also use the branded tracking page to implement a returns policy. The customer simply emails their reason for their return to an address on the notification. A reply email is sent with an attached shipping label they can print and use to return the parcel. ### The outcome: Smooth shipping from their own warehouse Within the 10 months of Urban Plant Growers launching the team have gone from, “selling a single smart garden that allows you to grow simple plants, to a range of unique products that we think will massively improve your ability to grow your own fresh food.” > “We started with 3 pallets, now we use 30 palettes.” — Dilhan With the above in mind, the team predict a 300% year-on-year growth as the business starts to take on more wholesale business and start to build local communities around hyper-local food programmes. What makes these two guys most amazing is that they are leading the vanguard in a new breed of business that is centred around shared value for people, communities and the planet. “We are working on clearly defined donation targets so that our customers know that if we make "x" sales per year, that means a $1000 donation, or if we sell "y" items, then we will plant 200 trees. ## Ready to start automating? ## https://starshipit.com/case-study/healthylife # How Healthylife Pharmacy improved their fulfilment overnight by switching to Starshipit Starshipit’s functionality enables Healthylife Pharmacy to offer hyper-local, fast delivery with smaller local couriers – all without endless admin. Canonical URL: https://starshipit.com/healthylife When the early days of COVID-19 kept shoppers at home, closed stores and slowed the economy right down, retailers all over Australia started to worry about their futures. But whether they could walk into a store or not, customers still needed to access essential products like pharmaceuticals. In order to give their customers what they needed and maintain their economic advantage, **some businesses were forced to adapt – and as a result, thrived.** ### Getting it done **Healthylife Pharmacy is one of those retailers. **With local stores in every state across Australia plus an online distribution network that can reach all Australians, Healthylife Pharmacy had to close their stores and move to almost 100% online sales when COVID-19 hit. The omnichannel discount chemist had to do some quick thinking to make sure they could continue to meet customers’ expectations and health needs while maintaining social distancing. ### Adapting to the change Changing processes in such an essential industry had the potential to cause customer backlash though. Healthylife Pharmacy’s User Experience Designer Lachlan Fraser-Bell says that closing storefronts, opening collection windows, and encouraging customers to opt for delivery instead of picking up their medical products in person had the potential to cause friction. > “We really pushed to adapt quickly with systems and services that would put our customers and own staff’s health first,” he says. “We found that communicating this reasoning as the cause of change helped to quell a lot of resistance.” Of course, this push for delivery-first meant that the team had to make sure their fulfilment processes were watertight. They had to implement changes to make their overall fulfilment strategy faster and more efficient, starting with printing shipping labels. > “Staff used to have to download a PDF of a shipping label and manually print it. There was potential of printing the previous order’s label a second time. Starshipit now cuts those steps out by sending the label directly to the printer which improves efficiency and reduces errors.” Smart webhooks and write-back functionality mean that Starshipit can automatically update the other systems Healthylife Pharmacy use too. “We also used to have to manually mark an order as being dispatched when the label was printed. Starshipit automatically does this which means we have fewer steps to dispatch and less chance of applying incorrect order statuses. “We have **reduced our error rate** at dispatch quite dramatically.” Some of the large courier companies have struggled to keep up with an increase in COVID-related demand. Fraser-Bell says that **Starshipit’s plain label **function has enabled Superpharmacy to offer hyper-local, fast delivery with smaller local couriers, even if there’s no direct integration with a local courier. > “We have found that we can offer a better service though our local courier network. We are now pushing local online orders out of our warehouse through Starshipit’s plain label feature, to move them into our local delivery service.” He says that while they were already doing well with dispatch, switching to Starshipit during a period of high demand was an instant win for everyone. > “We had already cut down our dispatch time by using Shippit, but when we moved to Starshipit we instantly saw a further decrease in dispatch time and improvement in error rates. Most of the team felt it was super quick to learn, and many even commented on how fast it was. > “Our expectation is that ordering online and having fast delivery (especially in the pharmacy sector) is going to become a mainstay of our customer base, even for those customer brackets that we found were typically online-adverse. Our only wish was that we already had Starshipit up and running before the high volumes hit us … but better late than never.” ## Ready to start automating? ## https://starshipit.com/case-study/hello-molly # How Hello Molly cut warehouse labour by 20% with shipping automation Learn how Hello Molly automated carrier selection, reduced dispatch headcount by 15-20%, and scaled fulfilment into the US with Starshipit and SEKO. Canonical URL: https://starshipit.com/hello-molly ### Key results: > Integrating Starshipit with our WMS as well has helped us **streamline and reduce the time it takes to fulfil orders**. In the first year after implementation, we **reduced our dispatch headcount by around 15 to 20%**, while maintaining the same output level. That’s helped us lift throughput as we’ve grown, without dispatch labour having to grow at the same rate. - **Mario Eisa, Supply Chain Director at Hello Molly** ### Table of contents - Challenge: Manual fulfilment couldn’t scale with order volume - Automating carrier routing and label creation - The revenue impact: more output with a lower headcount - Multi-carrier strategy without added complexity - Replicating success in the US with SEKO - Building customer confidence with choice at checkout - Scaling peak season without panic - Outcome: A fulfilment operation built for global growth ### Intro For Hello Molly, delivery is part of the product. Founded in 2012, the Sydney-born fashion brand has grown into a **high-volume, globally recognised online retailer**, known for trend-led collections and fast-moving inventory. As demand accelerated across Australia and into the US, the UK and beyond, so did the complexity behind the scenes. Hello Molly has built its reputation around life’s biggest moments, including formals, weddings, birthdays, graduations, and long-awaited nights out. Customers don’t come to Hello Molly for everyday basics. They shop with a date in mind. And when there’s a specific date attached to a purchase, “arriving eventually” isn’t good enough. > “It can genuinely be the difference between an amazing night or a ruined one,” explains **Ena Eaton, Hello Molly’s Operations Director**. “A lot of customers come to us right before a big event still searching for the right outfit.” As the business scaled rapidly and order volumes increased, that pressure only intensified. Customer expectations evolved, **speed became non-negotiable**, and delivery confidence became part of the brand promise. To protect that promise at scale, the operation behind the scenes had to evolve just as quickly, without letting cost and complexity spiral. ### Challenge: Manual fulfilment couldn’t scale with order volume Before implementing Starshipit, Hello Molly’s dispatch processes were far more manual. Invoices and shipping labels were printed separately. Orders were matched together by hand, literally paper-clipped before being picked and packed. If an order needed to be edited, held or adjusted, the process often required logging into individual carrier portals to generate labels or reconfigure details manually. At smaller volumes, the system worked. It was manageable and it felt familiar. But as the brand grew, so did the friction. As volumes increased, manual processes introduced friction. More orders required more labour. Manual carrier selection required more oversight. **Each additional step increased the risk of human error.** > “We used to print invoices and labels separately and paper-clip them together,” Ena recalls. “There was always room for human error.” More importantly, growth was beginning to outpace process. Each increase in order volume required a proportional increase in labour. And in an event-driven fashion business where demand can spike rapidly, that dependency created operational risk. Peak periods exposed the cracks. Manual processes required more oversight, teams had to move faster without better systems, and complexity compounded. Hello Molly needed a fulfilment system that could handle increasing complexity **without increasing operational drag.** ### Automating carrier routing and label creation By integrating Starshipit directly with their warehouse management system, [PeopleVox](https://starshipit.com/partner/peoplevox-app.md), Hello Molly removed a significant layer of manual handling. Instead of generating labels in isolation or manually comparing carrier options, dispatch became embedded within their broader fulfilment ecosystem. Orders flowed from the eCommerce platform into PeopleVox. From there, Starshipit automated label creation and carrier selection in the background. At scale, the impact was immediate. **Manual decision-making was removed from the dispatch floor.** Carrier selection no longer relied on individual judgement. The system handled it. > “We needed something fast, consistent and easy for the team to manage every day,” says **Mario Eisa, Supply Chain Director.** “At scale, manual processes just don’t hold up.” Automation changed dispatch from a variable cost centre to a scalable system. Orders are now routed automatically based on destination and parcel weight. Where multiple carriers offer the same service level, for example, next-day delivery, the system selects **the most cost-effective rate** depending on where the parcel is going and how heavy it is. In some cases, logic has been introduced to cap the number of items assigned to certain carriers to optimise cost further. Dispatch staff no longer need to compare rates or manually decide which service to use. The logic is already built in. This not only reduced time, but also a lot of operational friction and variability. ## Ready to see how much you could save? ### The revenue impact: more output with a lower headcount The most significant result was structural. In the first year after implementing Starshipit and embedding automation, Hello Molly **reduced dispatch headcount by approximately 15–20% while maintaining the same output level.** That shift fundamentally changed how the operation scaled. This is where automation moved from operational improvement to commercial advantage. Order volumes went up but staffing didn’t have to. Hello Molly **increased throughput without increasing labour at the same rate.** Fulfilment became smoother, more repeatable, and less dependent on manual processes. For a high-volume, event-driven fashion brand, that matters. **Dispatch efficiency directly impacts margin.** Controlling labour costs while maintaining service levels creates room to reinvest elsewhere, like marketing, product, and global expansion. By automating carrier selection, label creation and routing logic, Hello Molly achieved: - Faster dispatch processing - Reduced manual touchpoints - Lower dependency on individual decision-making - More predictable labour planning - Stronger cost control during growth phases It wasn’t about reducing output, it was about eliminating inefficiency. And in an industry where margins can be tight and customer expectations unforgiving, that distinction matters. ### Multi-carrier strategy without added complexity As Hello Molly grew, so did the sophistication of their delivery offering. Customers expect [choice at checkout](https://starshipit.com/choice-at-checkout.md), and can now choose from same-day, next-day or standard shipping options depending on urgency. But offering those services is only competitive if they’re operationally sustainable. Behind the checkout page, multiple carriers power those delivery tiers. **Automation ensures that complexity doesn’t spill onto the warehouse floor.** When a customer selects a service, the system determines which carrier should handle the order. If two carriers provide similar timeframes, the most cost-effective option is selected automatically. Internally, this means dispatch teams don’t need to pause and evaluate options for every shipment. Externally, customers experience choice without delay. The result is control without operational overhead. ### Replicating success in the US with [SEKO](https://starshipit.com/partner/seko.md) Expanding into the United States introduced a new layer of complexity. However, rather than building an entirely new fulfilment stack, Hello Molly chose a different path. They replicated what was already working in Australia. By extending Starshipit into their US warehouse and partnering with SEKO for outbound shipping, they established **operational consistency across regions.** The same automation logic applied. The same integration principles held. > “We didn’t want to rebuild everything from scratch,” Mario explains. “We wanted to replicate a proven setup.” SEKO’s services supported competitive outbound rates in the US market, helping control [shipping costs](https://starshipit.com/shipping-costs.md) while maintaining delivery speed. The partnership also began with cross-border returns, allowing Hello Molly to offer affordable international returns while streamlining internal handling processes. Instead of introducing new operational complexity, US expansion became an extension of a proven model. ### Building customer confidence with [choice at checkout](https://starshipit.com/choice-at-checkout.md) For Hello Molly, reliability means brand protection. Many customers shop days before an event. Some shop hours before a shipping cutoff. The margin for error is small. Offering same-day and next-day delivery gives customers confidence. Automation ensures those promises are fulfilled consistently. Because Starshipit integrates directly with their systems, [shipping updates](https://starshipit.com/shipping-notifications.md) are **triggered automatically**, reducing inbound “Where’s my order?” queries and improving transparency. Customers stay informed without the operations team needing to manually intervene. From the outside, it feels seamless, but behind the scenes, it’s carefully engineered. ### Scaling peak season without panic Peak periods test operational resilience, and manual dispatch processes often strain under volume spikes. Automated systems absorb them. With dispatch automation embedded into their workflow, Hello Molly can increase volume without adding complexity at the same rate. **Processes remain repeatable.** Carrier selection remains consistent. Labour scaling becomes more strategic rather than reactive. That stability protects both cost structure and customer experience. ### Outcome: A fulfilment operation built for global growth Hello Molly delivers moments tied to real dates, real events and real expectations. By integrating Starshipit with PeopleVox, embedding automation rules into dispatch and extending a proven model into the US with SEKO, Hello Molly has built a fulfilment infrastructure designed for growth. Dispatch headcount reduced by 15–20% in year one. Throughput increased, carrier logic became automated and US expansion didn’t require starting from zero. What customers see is a dress arriving on time – what sits behind that moment is a **fulfilment operation built for scale.** Efficient, consistent and commercially sustainable. If you’re looking to reduce fulfilment complexity, control dispatch labour, and scale without rebuilding your workflows, Starshipit can help you do the same. [Book a demo](https://starshipit.com/book-an-appointment.md) with one of our shipping experts to walk through your current workflow - we’ll help you identify practical ways to simplify and improve it. Or, if you’d prefer to explore it yourself, [start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) and get set up at your own pace. ## https://starshipit.com/case-study/her-empire # How one brand used shipping automation to grow a fashion empire HER Empire had a challenge faced by many eCommerce business: Scale an online business and maintain world-class delivery. Learn how they did it with Starshipit. Canonical URL: https://starshipit.com/her-empire Alyssa Salvo is the future-forward thinking owner of '[HER Empire](https://www.instagram.com/herempirethelabel/)', the online fashion boutique that sells luxe occasion wear, including a range designed by herself, which women seeking something special to wear can afford. Six years ago, Alyssa, a journalism graduate, decided to leave the dwindling fashion magazine industry behind to return to her more lowkey coastal hometown of Terrigal, just north of Sydney along the Central Coast. Inspired by the growing Boho trend back then, she launched “HER Empire” on Shopify selling Boho luxe dresses that young women could afford. She was 23 at the time. As a young woman with no previous business experience, Alyssa proved savvy-minded from the beginning as she focused on 2 things: 1. **Know your customer and what they want.** 1. **Make delivery the very best it can be.** Alyssa knew that focusing on excellent customer delivery ensures a happy and therefore loyal customer, which is exactly what you want as the cost of acquiring a new customer outweighs the value of a long-term customer. ### The challenge: scaling an online business & maintaining world-class delivery When starting out, Alyssa remembers how time-consuming fulfilling orders used to be. “It would take so much time! We would manually create every shipping label by copying and pasting addresses from Shopify into the back end of HER Empire’s Australia Post or DHL account. I remember many late nights watching orders come in and I would want to start doing up shipping labels straight away so that we could get the orders out in time for the next day.” The global success of HER Empire has been incredible and challenging at the same time, as Alyssa has had to navigate the ins and outs of international shipping. > “There are also only so many addresses you can manually input before you go stir crazy!” As Alyssa maintains delivery excellence as a business focus, she believes in giving her customers the quickest and easiest delivery to ensure she keeps her customers happy: > “DHL Express is our courier of choice. It’s a premium service but DHL Express are crucial partner in keeping our international customers happy. They deliver incredibly fast worldwide and we can also track our orders. For our Australian orders we ship with Australia Post." ### The solution: easy to use multi-courier automation with customer support Alyssa had done all her research. “I’m always searching for new design ideas, new ways to improve marketing, web design, logistics. My obsession with research is what keeps me pushing my business forward!” **When researching shipping solutions she focused on 2 things:** 1. **It must save time.** 1. **It must be easy to use.** She had lined up a few options, but after speaking to the excellent customer support team at Starshipit she made her decision soon after. > **“There were a few similar platforms we could have gone with, but with the level of support I received from Anthony at Starshipit even before I signed up, it was a no brainer for me to sign up with Starshipit.** Starshipit’s customer service is great. I always factor this in, because if issues come up, having a number you can call straight away to speak to a technician who can talk you through how to fix any issues is a big plus.” As so many customers are international, an important Starshipit feature for them is using the address validation tool, which auto-corrects addresses that have been supplied incorrectly. “This eliminates the margin for human error as Starshipit flags invalid addresses, so we can fix them before orders are sent with our couriers!” **Another huge benefit is the cost savings.** Couriers charge penalties for every incorrect address, which soon becomes costly if you have no system in place to validate addresses. Learn more about [address validation](https://starshipit.com/shipping-address-validation.md). > “6 years ago, we were shipping around 50 orders a month. Now, we’re shipping 650 orders a month!” That’s a lot of orders and shipping labels to print, so “HER Empire” save hours using the batch print feature, which allows you to select multiple orders for bulk printing with the same courier. Learn more about [batch printing shipping labels](https://starshipit.com/shipping-labels.md). With customer delivery satisfaction indexing high on “HER Empire’s” list of priorities, using Starshipit’s automated customer shipping notifications and a branded tracking page was also a no brainer. Managing your customer’s expectations along the delivery journey is crucial, especially if you’re shipping internationally. Sending your customer tracking notifications to keep them in the loop helps you reset their expectations, which ensures a much happier customer experience and hopefully more positive customer reviews. Learn more about [customer notifications, brand tracking](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.87855320.135640672.1655663649-1538484001.1646615388) and [returns](https://support.starshipit.com/categories/returns). ### The outcome: saving 3-hours a day in handling time Switching from manually fulfilling orders to having one login for any courier she chooses and automating fulfilment gave Alyssa the power-up she needed to scale her business without hiring additional resources. > **“Starshipit has been an essential technology for scaling our business.** The way it automatically downloads all orders from our Shopify and then bulk prints all our labels at the click of a button just makes it so worth it.” > “HER Empire” save 3 hours a day = 15 hours a week” With hard work and focus it’s no surprise that Alyssa has grown her global following on Instagram to 168 000. Alyssa also believes in investing in the best tools and services, “It’s important to have the best and continue to invest in technology that is easy to use for your staff and also streamlines seamlessly with the technology you already have, which is also why we’re using Starshipit!” The future looks set to impress, as “HER Empire” are moving into a new warehouse they recently purchased with plans to hire 2-3 more staff members, and with her insatiable interest in exploring new ideas we look forward to being a part of her next chapter of her stellar journey. > “I love learning about new strategies and new tools for online business growth. It’s an ever-changing online world and the possibilities truly are limitless. It’s an exciting time to be in fashion and eCommerce!” ### Advice for small business owners Alyssa has some useful advice for new business owners: > “Only start your own online business if you’re always happy to forever research and continue learning. There’s no magic start up time frame for a business that once it’s been 1-2 years it becomes easy. You have to be prepared to constantly re-evaluate your business and continue to research and learn new ways to make it better." > "The greatest lesson I have learnt is growth does not always equal more profit. It’s great to have a vision which when I started out that’s all I thought about but I’ve definitely had to become more realistic over the years to make sure we stay within budget and keep a healthy balance with our finances too!” ## Ready to start automating? ## https://starshipit.com/case-study/hismile # How HiSmile saves hours every week with Starshipit Learn how major brand and success story HiSmile uses star-rated Starshipit to improve their shipping and fulfilment and increase sales. Canonical URL: https://starshipit.com/hismile ### Key points **In just 18 months, founders Alex Tomic and Nik Mirkovic turned their humble teeth-whitening brand, **[**HiSmile**](https://hismileteeth.com/?rdr=1)**, into a $20 million global success story. **With a combination of innovative social media and influencer marketing and efficient shipping automation with Starshipit, they’ve revolutionised the teeth-whitening industry. ### **Introduction** HiSmile began with a vision to disrupt the dental care market. After identifying various inefficiencies and customer pain points, Alex and Nik focused on creating a convenient, mess-free teeth whitening solution that resonated with a younger audience. > "We didn’t want to be another cosmetic product," Alex explains. "We wanted to represent lifestyle, happiness, and positivity." Their journey was grounded in extensive research and collaboration with chemists to ensure the product delivered what was on the box. The duo worked hard to refine their target audience, which led them to focus on females aged 16–25, tailoring marketing, products, and messaging to this core demographic before scaling to a wider audience. But as every retailer knows all too well, **logistics is where the rubber really meets the road**, and for HiSmile, getting this crucial step right allowed them to scale to international success. Of course, this phase of the company’s growth didn’t come without its fair share of challenges. ### **Challenge** ### **Key takeaways** - Managing growing order volumes across multiple systems consumed time, increased errors, and hindered HiSmile’s ability to scale efficiently. - Rapid growth into new markets required a solution to simplify carrier selection and ensure reliable international deliveries. - Without a centralised shipping platform, maintaining a seamless delivery experience across global markets became increasingly difficult. As HiSmile expanded, managing their growing order volumes became increasingly complex. **Their team juggled multiple systems daily, logging into **[**Shopify**](https://starshipit.com/shopify-shipping-integration.md)** to retrieve order details and then into **[**separate carrier platforms**](https://starshipit.com/multi-carrier-shipping.md)** to arrange shipments**. This fragmented workflow consumed valuable time, introduced the risk of errors, and hindered their ability to scale efficiently. The lack of a centralised solution also created roadblocks in providing the seamless delivery experience that modern customers expect. With operations spanning global markets, **selecting the most reliable carriers for each region (and automating common tasks) became critical to maintaining their high post-purchase standards.** HiSmile needed a platform to unify these processes, get set up for international success, and **allow them to focus on what mattered most: growing their brand and delighting customers** worldwide. That’s where Starshipit came in. > “At the start, we were just writing out orders but we were all about finding processes to speed things up. We researched software that could just grab the orders and do the labelling and after searching we found Starshipit who could all the things we needed,” says Alex Tomic, co-founder of HiSmile. ### **Solution** ### **Key takeaways** - Starshipit centralised order management and carrier selection, reducing manual work and errors, while saving valuable time. - The integration with DHL Express allowed HiSmile to efficiently automate international deliveries (including customs paperwork), and reduce the chance of human error. ### **Managing multiple platforms and carriers from one dashboard** As HiSmile expanded, the fragmented approach of managing orders across platforms and carriers became time-intensive and prone to errors, creating significant bottlenecks. Starshipit provided the perfect solution by bringing these systems together into one centralised platform. With Starshipit, HiSmile could directly integrate their Shopify store and DHL Express account, along with other carrier partners. This integration enabled the team to: - **Centralise order management: **View and manage all orders in one dashboard, regardless of sales channel or shipping partner. - **Automate carrier selection:** Automatically allocate the best carrier for each shipment based on delivery speed, cost, or other rules. - **Simplify label generation: **Generate shipping labels in bulk with just a few clicks, eliminating the need to log in to separate platforms. - **Focus on their business:** Using Starshipit’s pre-built, best-in-class integrations means the HiSmile team could instead put their energies into growing their business, not maintaining integrations. **By consolidating their operations into Starshipit, HiSmile not only saved hours of manual work each week but also positioned themselves to scale globally with confidence**. The streamlined process reduced the risk of errors, allowing the team to focus on enhancing their customer experience and growing their brand. > “Starshipit offered the easy integration we were looking for, they integrated with our carrier partners and it could do all the things we needed it to do like import the orders, create the labels and make it really fast to get orders out the door,” says Alex. ### **An international carrier partner** By partnering with DHL Express, HiSmile ensured that their products could reach customers in key international markets in a timely manner, which was crucial to maintaining their brand's promise of convenience and quality. With DHL's global network, HiSmile could guarantee fast, reliable delivery while managing costs effectively - essential factors as they grew their business globally. **Tip:**** Learn more about Starshipit's support for DHL services ****[here](https://starshipit.com/dhl-shipping.md)****.** The challenge, however, was integrating DHL Express into their existing operations. **HiSmile needed a solution that would allow them to manage shipping seamlessly across multiple platforms and carriers without the complexity of building and maintaining custom integrations**. This is where Starshipit played a pivotal role. Starshipit’s native integration with DHL Express was a game-changer for HiSmile. Instead of dedicating time and resources to creating their own connection between Shopify and DHL Express, **HiSmile was able to rely on Starshipit’s pre-built, fully supported integration**. This eliminated the need for complex development and ongoing maintenance. With Starshipit handling the integration, HiSmile could focus on growing their business while **Starshipit's team ensured that their DHL Express connection remained up-to-date and functioning smoothly**. Any changes to DHL’s API or new features were automatically incorporated by Starshipit’s team, meaning HiSmile never had to worry about compatibility issues or technical roadblocks. > “I would recommend to any new business starting out, to identify what will allow you to simplify your processes. Identify which are going to take the most time and look for a solution to free up time so you can focus on other things. Get on to that ASAP. And to take it even further, it looks more professional to your customers and this has been a massive benefit for us,” says Alex. ## 10 questions with HiSmile **1. How did HiSmile get started, and what inspired its creation?** HiSmile was founded by Alex Tomic and Nic Mirkovic, who recognized the power of online and social media early on. After six months of intensive research, they identified the teeth-whitening market as stagnant and underdeveloped. Their goal was to reframe teeth whitening as a lifestyle product, focusing on happiness and positivity rather than purely cosmetic dentistry. **2. How did HiSmile pinpoint the opportunity in teeth whitening?** Alex and Nic conducted in-depth research to uncover customer frustrations in the teeth-whitening industry. They discovered that existing products were time-consuming, messy, and inconvenient. Their solution: a fast, easy-to-use product that delivers results in under 10 minutes, with no molds and a simple gel application. **3. What challenges did HiSmile face in sourcing and developing products?** Knowing they weren’t dental professionals, HiSmile collaborated with over 10 chemists and researchers to create a unique, effective product. They engaged 20–30 suppliers to ensure they didn’t settle for generic solutions. Initially, they marketed broadly but soon refined their target audience to 16–25-year-old females, who were most responsive to their messaging. **4. How did HiSmile use influencer marketing to grow the brand?** HiSmile prioritised getting their product into the hands of influencers who could share authentic experiences on social media. This strategy drove rapid brand awareness, leading to nearly one million Facebook followers. Alex advises new businesses to focus on smaller influencers initially and learn from customer feedback. **5. Why did HiSmile choose Australia Post and Starshipit for logistics?** HiSmile selected Australia Post for its extensive network and scalability, and Starshipit for its seamless integration and automation. Starshipit saved the team 15–20 hours per week by automating order processing and labeling, enabling them to focus on growing the business. **6. What benefits has HiSmile seen from using Starshipit and Australia Post?** The integration with Starshipit streamlined HiSmile’s shipping process, reduced manual hours, and ensured professional, efficient deliveries. Australia Post’s trusted reputation in Australia reassured customers, enhancing their overall experience. **7. How does HiSmile manage shipping challenges and returns?** HiSmile's proactive approach includes refining international shipping processes in collaboration with Australia Post. Returns are minimal in Australia but higher overseas due to customs challenges. The team views every issue as an opportunity to improve processes further. **8. How does HiSmile leverage digital marketing and social media?** HiSmile uses a multi-platform strategy, including Facebook, Snapchat, Twitter, and YouTube, to engage customers and test content. Facebook remains their most impactful channel, allowing clear messaging and widespread visibility. The team posts over 200 times daily, continually learning and reacting to customer feedback. **9. What advice does HiSmile have for other entrepreneurs starting an online business?** - **Start testing**: Get your product to customers and learn from their reactions. - **Use all platforms**: Experiment with different digital tools and platforms to share your message. - **Engage deeply**: Understand every process of your business to identify areas for improvement and growth. **10. What’s next for HiSmile?** HiSmile has ambitious plans, including new product launches, international collaborations, and innovative campaigns. The team remains focused on trying new ideas, learning from customer feedback, and continually improving their brand. ### **Are you ready for better shipping experiences?** Are you ready to streamline your shipping processes and delight your customers like HiSmile?** Starshipit provides best-in-class integrations and automation features that can take your fulfillment to the next level.** If you’d prefer to be shown how it all works, we can offer you a [free, personalised demo of Starshipit with one of our shipping experts](https://starshipit.com/book-an-appointment.md). They can walk you through the different capabilities of Starshipit, as well as help you discover how Starshipit could work best for your specific brand and industry. Or, if you’re ready to try it for yourself, you can [sign-up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx?_gl=1*24magp*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuMjk1ODE3NTYuMTcyNjUzMTY3Ni4xNzI2NTMxNjc3&_ga=2.258291855.481454173.1726433479-1631464433.1659067778) right now, and a member of our team will reach out to assist you shortly. You can also [view our interactive demo right here](https://app.storylane.io/share/zo4d54dk0zpm?__hstc=12023659.10a8c3103c42f8c700a44e63762b9c68.1721601614967.1726605035884.1726607538234.139&__hssc=12023659.2.1726607538234&__hsfp=2289056462&_gl=1*1xdirfg*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuMjk1ODE3NTYuMTcyNjUzMTY3Ni4xNzI2NTMxNjc3&_ga=2.89029918.481454173.1726433479-1631464433.1659067778). We look forward to seeing you on the other side of shipping success! ## https://starshipit.com/case-study/icewear # How Icewear automate the eCommerce returns process See how Icelandic retailer Icewear uses shipping automation to manage eCommerce returns, handle overseas orders and generate return shipping labels. Canonical URL: https://starshipit.com/icewear ### Key stats ### About this case study See how Icelandic apparel retailer [Icewear](https://www.icewear.is/en) uses shipping automation to manage an international retail operation – and streamline the process of managing [eCommerce returns](https://starshipit.com/branded-returns.md). ### Overview Managing a booming apparel retail operation isn’t easy at the best of times. When you’re based in Iceland and **shipping to customers all over the globe**, things can get even trickier without the right support. Using [shipping automation](https://starshipit.com/fulfilment-automation.md) with Starshipit, Icewear managed to simplify the process of fulfilling orders, no matter the destination. Now, the retailer easily **manages thousands of orders per month**, sending to eager buyers in different countries. But it’s not just getting orders out – retailers also need to deal with the process of customers returning orders. This is where Icewear utilised Starshipit’s Branded Returns to eliminate hours of admin every week. ### The challenge Icewear is a leading provider of high-quality wool clothing. With a rich history dating back to the 1970s, when the company operated out of a small wool knitting shed, they’ve since grown from strength to strength, opening stores throughout their native Iceland and eventually opening an eCommerce operation. Now, the company ships high-quality Icelandic wool products to customers needing to keep warm all over the globe. But as every retailer knows, growth means growing pains. As the order volumes continued to grow, the company decided to **get smarter about how they managed orders** – and returns, which were starting to eat up time every week. Icewear decided to invest in shipping automation. ### The solution Using shipping automation to save time – and get more orders out After bringing on Starshipit and plugging in their eCommerce platform and courier ([DHL Express](https://starshipit.com/dhl-express.md)), Icewear immediately simplified their order management. Now, they’ve got one dashboard where they can manage all their orders, no matter where their customers are ordering from. Built-in shipping logic allows the team to create custom rules to assign orders to specific couriers, and add custom declaration text to invoices going to certain countries. Analytics views also give the team a birds-eye view of their shipping performance. For example, using the Shipping summary dashboard, they can see the volume of orders by platform and carrier, and break their data down by different date ranges. ### Automating the process of eCommerce returns and generating return shipping labels As a business grows, so does the volume of returns. In fact, one study found that returns have now risen to nearly [17%](https://nrf.com/media-center/press-releases/retail-returns-increased-761-billion-2021-result-overall-sales-growth) of all orders. With a business growing in global popularity, Icewear started to see international order volumes climb, reaching **90% of their total orders**. This started to become an admin headache for staff, who managed every return manually over email, meaning they’d need to jump between different systems to organise each return. Using different systems for returns also meant the team would lose visibility. Had a return label been created? Which returns had been processed? Were they exchanges or refunds? Even for the most competent warehouse and operations teams, returns are a pain without the right technology. Enter Starshipit. ### The result As a brand known for innovation, it was inevitable that Icewear would turn to a shipping automation solution like Starshipit. The team now **saves hours every week on shipping** and manages to get orders out to customers all over the world in a streamlined, stress-free way. But it’s returns where Starshipit has had the biggest impact. After implementing Starshipit’s branded returns, Icewear could embed a self-service branded returns portal directly on their website, **allowing customers to process their own returns**. Best of all, this works seamlessly for international customers – and works out of the box with their courier DHL. Instead of sending emails back and forth and printing and sending return shipping labels, Icewear now gets up to **70% of their time back per return**. That's time the team can spend helping other customers and getting more high-quality Icelandic wool products out to chilly customers all over the world. ## Ready to start automating? ## https://starshipit.com/case-study/la-mood # Why La Mood uses multi-courier shipping software Online jewellery store La Mood uses smart shipping automation software to save time and money on every order when sending affordable jewellery to customers. Canonical URL: https://starshipit.com/la-mood **La Mood is an online jewellery store that sells elegant and minimalist jewellery without a hefty price tag.** The stylish collections are selected from quality suppliers worldwide and are made from gold, sterling silver, vermeil, and surgical steel. Dukho Chung is a 32-year-old biologist from Melbourne with a love of minimalist jewellery. He has wanted to launch an online jewellery store for several years but never had the time. So, the COVID-19 lockdowns offered up the perfect time for Dukho to focus on getting La Mood up and running on Shopify. > “I definitely recommend using Starshipit over other shipping solutions apps/software as it’s simple and reliable; the two most important qualities in a shipping solution.” — Dukho Chung, Owner, La Mood ### The challenge: finding cost-effective shipping software with responsive technical support Dukho explains how important it was for them to find the right eCommerce platform, “As a small business owner, our biggest challenge was choosing the right eCommerce platform. We were looking for a stylish and seamless layout with smart functionality. It took a lot of time, but we tried many eCommerce platforms before making a decision.” The La Mood sales approach included listing La Mood with all major marketplaces, but before this could happen the fulfilment side of their business had to be flawless as customer happiness ultimately drives revenue growth. Dukho and his work partner already knew about shipping apps/solutions, but what they didn’t know was how hard it would be finding a shipping solution that was reliable and cost-effective. As digital natives, they were quick to try many shipping apps. Dukho tells us how difficult it was, “We have used 6 shipping apps since we started! There have been many issues and daily frustrations.” For example, some required too much manual work and often the tech support was too slow to respond. Others were costly and unreliable, with too many delivery issues, which resulted in returns. International shipping was also a challenge as it took time to find the right courier with favourable rates as they had not yet built up a consistent flow of orders. ### The solution: La Mood opt for multi-courier shipping software After trialing so many shipping solutions the La Mood team were very clear the two most important factors they were looking for in a shipping app; cost-effectiveness and reliability. Dukho tells us how they discovered Starshipit’s multi-courier shipping software, **“We first heard of Starshipit while searching for a shipping solution app/software that i**[**ntegrates with our DHL business**](https://starshipit.com/dhl-ecommerce.md)** account. The DHL support staff highly recommended Starshipit. We were very happy with the app’s simple design and the extensive list of product features.” ** Implementing Starshipit was a breeze and the La Mood team were very pleased with the responsive Customer Success team, **“Implementation was seamless as the Starshipit team were very efficient and had us shipping with Starshipit in a very short space of time.” **Starshipit easily integrated with La Mood’s [Shopify](https://starshipit.com/shopify-shipping-integration.md) store and their accounting platform, [Wave](https://www.waveapps.com/?_ga=2.67902933.513561607.1655677495-1416252231.1654552071), and preferred couriers, [Aus Post](https://starshipit.com/australia-post.md) and [UPS](https://starshipit.com/ups-shipping-software.md). This meant that La Mood could import all their orders and create shipping labels from one central place. Using the Starshipit print application also allowed La Mood to quickly print all their shipping labels from their desktop, along with [batch-printing all their packing slips & labels together](https://support.starshipit.com/hc/en-us/categories/201353823-Printing-labels-packing-slips). La Mood also use Starshipit’s customer notifications and branded tracking pages with La Mood’s own branding. Notifications are sent at five key stages along the delivery journey, which keeps customers in the know about their parcel delivery journey. These notifications are also extremely valuable sales and branding tools, which are used by retailers to upsell or cross sell and to continually update and engage customers to ensure a happy customer experience. ### The outcome: 60% handling time saved using a multi-courier platform The La Mood team are so relieved to have found a shipping solution that saves them costs and a massive 60% in handling time. Having mostly mastered their fulfilment process means that they will be expanding their business into the USA and Europe, and are looking to list on more seller’s (marketplaces) platforms like [Etsy](https://starshipit.com/etsy-shipping-app.md) and [Amazon](https://starshipit.com/amazon.md). With so much early success the future looks very stylish for the Melbourne-based La Mood team. > “We thank Starshipit for providing a smarter shipping solution that saves us cost and time.” — La Mood ### The outcome: 60% handling time saved using a multi-courier platform The La Mood team are so relieved to have found a shipping solution that saves them costs and a massive 60% in handling time. Having mostly mastered their fulfilment process means that they will be expanding their business into the USA and Europe, and are looking to list on more seller’s (marketplaces) platforms like [Etsy](https://starshipit.com/etsy-shipping-app.md) and [Amazon](https://starshipit.com/amazon.md). With so much early success the future looks very stylish for the Melbourne-based La Mood team. > “We thank Starshipit for providing a smarter shipping solution that saves us cost and time.” — La Mood Are you looking for a simple shipping automation solution for your business? Start a [Starshipit 30 free trial](https://starshipit.com/free-trial.md) and see how easy post-purchase marketing can be. ## Ready to start automating? ## https://starshipit.com/case-study/lorna-jane # How to scale a successful eCommerce business with Lorna Jane Learn how Activewear retailer Lorna Jane successfully scaled a global eCommerce operation using powerful shipping and warehouse management solutions. Canonical URL: https://starshipit.com/lorna-jane ### See how Lorna Jane saves hours every day and delivers better customer experiences using powerful shipping and warehouse management solutions. Lorna Jane is an activewear retailer that’s a staple both at home in Australia and, increasingly, on the global market. With stores in an increasing number of countries, Lorna Jane is rapidly growing. The sky’s the limit. But growth doesn’t come without its challenges, especially when it comes to figuring out how to manage expansion in a scalable way. For the team at Lorna Jane, especially Global Operations Manager Danny Hancock, logistics, productivity and efficiency are always top of mind. This is where technology has a huge part to play. Systems that automate the day-to-day, save money and reduce frustration throughout the fulfilment process can not only keep operations running smoothly, but enable consistent growth. In this case study, we’re going to explore how Lorna Jane uses best-in-class shipping (Starshipit) and warehouse management systems (Peoplevox) to manage a global retail operation, and how these new tools can help all eCommerce businesses achieve scalable growth over the long term. ### Challenge 🤔 With a head office in Australia and fulfilment operations opening in different countries, visibility was always going to be a challenge for Lorna Jane. Unlike the early days of the business, the team could see that in order to achieve their lofty growth targets, they’d need multiple distribution centres in different regions to meet demand. Instead of shipping product from Australian warehouses to international markets, they’d need to serve stores and partners directly from multiple distribution centres. Beyond the day to day, the company would require systems to give visibility of all these different operations to head office in Australia. The best approach? Integrating a warehouse management system capable of streamlining distribution centre management with an automated global shipping solution. ### Solution 💡 Instead of searching for a one-size-fits-all solution, Danny Hancock knew that the best approach would be to find the best players in each space and link them up. This is where he turned to Starshipit for fulfilment and Peoplevox for warehouse management. Multiple distribution centres and large teams require visibility and oversight, which Starshipit and Peoplevox can provide. With both systems in place, the team in head office can check the status of stock levels across distribution centres and manage orders across the globe. The key for Danny were systems that could scale with Lorna Jane. It was critical for him that any systems would be able to keep up with Lorna Jane’s growth, function in all the markets they planned to move into and evolve with them over time. > “I want partners that are constantly changing and evolving their systems. We’re constantly evolving at Lorna Jane and we want to see that in our partners too. We want to create brilliant things together.” This is an important consideration for any eCommerce operation. Choosing innovative providers that are always working on their own systems is the best way to ensure you’ve got a partner that will be able to grow alongside your business. ### Spotlight: How Starshipit solves international shipping for Lorna Jane International shipping is always hard to get right but using an automated global shipping system can simplify the process drastically. With Starshipit in place, the team can easily manage shipments from all their distribution centres, regardless of country. > “Creating our current shipping approach meant looking at the science of the tipping point. When is the right time to shift? If you’re servicing America, you want to be based in America. You need that experience, and you only get it from being there. But at the same time, if you go too early, you’ll blow a lot of money and take a lot of money away from other areas of the business.” > — Danny Hancock Being able to ship using a variety of shipping carriers is also key, which all comes back to customer choice. It’s important for Lorna Jane to be able to offer customers a selection at the checkout – options when it comes to shipping carrier, service level and delivery timeframe. Starshipit makes it easy for businesses to offer these choices to customers. This ability to easily adjust couriers also proved useful for Lorna Jane during the COVID-19 pandemic, as the company could choose different couriers based on performance and pass these choices along to customers. Choice is everything. Being able to give customers control over their shipping experience is another strong way eCommerce businesses can differentiate themselves from the competition. Starshipit also helps Lorna Jane to better manage typically tedious processes like customs documentation, taxes, duties and paperwork in general – something which can often become a significant burden when businesses start to expand internationally. > “If you get a simple solution and the right partners, shipping internationally and shipping domestically doesn’t really change too much. It goes in that cage or it goes in the other cage basically. If you get your model right, it shouldn’t be that different.” > — Danny Hancock ### Spotlight: Empowering the ship-from-store model with Starshipit Every business will understand the importance of being able to deliver stock to customers quickly and efficiently. For Lorna Jane, two important objectives led to a revision of the shipping model: 1. Every customer should be able to buy the product they’re after through the online store. 1. The business should endeavour to sell down every unit of stock. By “igniting the stock pool” and unifying all stores under one eCommerce platform, Lorna Jane can massively simplify and systemise the process of shipping orders to customers, regardless of which store the order needs to ship from. Starshipit is a key player here, making it easy for staff in every Lorna Jane store to access the shipping system and process orders. Prior to using the platform, staff would have to handwrite shipment details on Australia Post shipping bags. With Starshipit, they can simply print orders off directly and stick them to orders. What’s more, Starshipit can automatically correct addresses which removes a large amount of human error. > “We were trying to create a lot more operational efficiencies in the store. We knew that if we wanted to channel more orders that way, we had to make it a more seamless and faster process for store staff.” > — Danny Hancock ### Using Peoplevox to scale eCommerce warehouse operations Shipping is only half the story when it comes to a successful eCommerce operation. In addition to a robust system able to handle the entire fulfilment process, businesses need systems in place to support warehouse operations. That’s why Lorna Jane pairs Starshipit with warehouse management system Peoplevox. Before introducing Peoplevox, Lorna Jane’s warehouse management was largely manual, with the team finding it difficult to manage operations as they opened new distribution centres in different countries. At the individual level, warehouse operations also weren’t as efficient as they could be, with orders consistently becoming a time sink for staff. Enter Peoplevox. As a tool designed around efficiency, the operations team could have full visibility over inventory in every distribution centre. Staff would also end up walking down fewer aisles to pick orders, and it became easy to space shifts out during the COVID-19 pandemic. Now, Lorna Jane has deployed Peoplevox in three countries, using the warehouse management system to easily manage inventory. To get more details on how Lorna Jane used Peoplevox, read the full case study on the Peoplevox website. > “Because of the productivity improvement, I didn’t need as many people to operate our warehouses. I could spread the team out even further. And it gave transparency within the system of where everybody was at. We saw a 35 percent improvement in picking.” > — Danny Hancock ### Outcome With so many factors to consider, running an eCommerce business is rarely straightforward. Things get even more complicated when you factor in global expansions, new product lines and new staff. Now more than ever, having the right systems in place is key both to support efficient operations – and to set businesses up for the future. With a robust shipping solution from Starshipit in place, and a warehouse management system from Peoplevox, Lorna Jane has the tools to continue to scale globally. > “Starshipit is a global solution for us. I’ve got one shipping platform that I use across the globe now. I can see all my orders, track any order. All my teams are all using the same platform. Training is easier, because it’s one platform we’re pushing out there. It’s a simple, cost-effective solution because it’s a global solution for us.” > — Danny Hancock ### Seeing it all come together: Lorna Jane’s Black Friday As they say, the proof is in the pudding. Lorna Jane’s efforts to onboard the right systems came to bear during Black Friday 2021 when, for the first time in the company’s history, the busiest day of the year was calm and ordered. The combination of a warehouse management system enabling staff to pick orders and work more effectively, and a shipping solution which simplified the process of getting those orders out the door, made for a largely stress-free day. > “Black Friday was a breeze this year. It was an absolute pleasure. The fruits of all the work that we did really paid off in our busiest time. We pretty much cruised through – but pumped out significant amounts more.” > — Danny Hancock ## Ready to start automating? ## https://starshipit.com/case-study/luna-rae # 80% faster, $20k saved: How Luna Rae wins with mobile fulfilment Discover why Luna Rae initially sought out a new solution, how they’ve simplified their pick and pack process, and the impressive results they’ve seen using Starshipit's mobile app.. Canonical URL: https://starshipit.com/luna-rae > “**We’ve saved 80% of time** on our fulfilment and are now able to pick over **150 orders per person per day.** If we wanted to, we could go from a customer ordering a product to **being ready for carrier pickup in as little as 5 minutes,** syncing that update into Shopify. Making our workforce mobile has **saved us over $20,000** on both technology costs and wasted paper.” _Chris Bradley, Director at Luna Rae_ ### Ramping up to meet demand In Sydney’s Northern Beaches, Amy and Chris Bradley founded jewellery brand [Luna Rae](https://lunarae.com/) with a clear mission: t**o bring timeless, sustainable and elegant designs to everyone.** But a great product is only half the story. As demand surged, the founding team faced a familiar challenge: **how to scale fulfilment without ballooning headcount **– and while keeping technology an enabler, not a bottleneck. After realising the **legacy **[**warehouse management**](https://starshipit.com/warehouse-management.md)** system** (WMS) they’d started with was **no longer fit for purpose**, the team decided to make the leap and adopt **Starshipit’s app **workflow. **Discover why Luna Rae initially sought out a new solution, how they’ve simplified their **[**pick and pack**](https://starshipit.com/order-fulfillment-software.md)** process, and the impressive results they’ve seen.** ## Ready to get growing? ### Challenge: Held back by legacy fulfilment As Luna Rae’s customer base grew, so did its warehouse team. Yet every new hire and surge in demand exposed the same truth: Chris quickly realised **their existing fulfilment setup was holding them back.** Relying on a legacy WMS, the team faced **mounting inefficiencies** that made it difficult to keep pace with demand. **One of the biggest frustrations** for Luna Rae was the fragmented nature of their old fulfilment process. During peak trading periods like Black Friday, **switching between systems to pick, pack, and **[**print labels**](https://starshipit.com/shipping-labels.md) caused costly slowdowns. **Onboarding new staff also proved time-consuming.** Training a team member to become confident with the system** took several days**, which created challenges when scaling headcount quickly during seasonal peaks. This **slowed down operations** further and **reduced flexibility** when the business needed it most. > “Training a new staff member on our old warehouse management system **took weeks** – we had to push through a lot of friction just to get someone started and **allocated a lot of internal resources** to support.” _Chris Bradley, Director at Luna Rae_ Compounding these issues were **gaps in order validation,** which meant errors would occasionally slip through. For a growing jewellery brand, customer experience and satisfaction is everything. Even a small number of mistakes translate into **added costs, unnecessary returns, and customer service headaches.** In short, Luna Rae’s growth ambitions were being **hampered by outdated fulfilment workflows.** What they needed was a faster, more accurate system that could scale with their business and give them confidence heading into the busiest times of the year. Chris says: “The old process was** clunky and slowed us down** when we needed to scale headcount quickly and with confidence.” ### Solution: Going all-in on a mobile fulfilment floor To overcome the limitations of their legacy WMS, **Luna Rae adopted Starshipit’s mobile pick and pack app,** shifting their entire fulfilment process to a **mobile-first, paperless workflow.** Instead of juggling paper pick slips and relying on manual checks, the team now relies on **low-cost Android and iOS devices** and barcode scanners, giving them both **flexibility and affordability.** ### Real-time updates and built-in contingency By digitising their warehouse processes, Luna Rae **eliminated the inefficiencies of paper-based fulfilment.** No more sorting through stacks of pick slips, matching items to printed labels, or reissuing paperwork when an order has changed. Now, **everything is scanned, validated, and tracked in real time **across all devices – and they’ve got contingency during peak periods. **By using mobile devices with 5G connections,** the Luna Rae team has a built-in redundancy in the event of a warehouse outage. **Even when the Wi-Fi goes down,** order fulfilment doesn’t have to stop. ### A flexible pick and pack workflow > “We can **switch between three modes;** picking, packing or both. First, a team member will use the app's picking mode, scanning items into totes. Another team member in packing mode then scans the tote to **validate the order contains the right products** and sizes, packs it up and prints the label ready for the carrier to collect. Throughout the process, all **order information is updated across all devices** for seamless collaboration.” _Chris Bradley, Director at Luna Rae_ The team used of the app’s three picking and packing modes to tailor workflows for different order types: - **BAU workflow (small orders) – **For simple, single-line orders, staff skip the picking stage entirely and go straight to pack and print. This streamlined, paperless flow moves orders faster without sacrificing accuracy. - **Split pick and pack (larger orders) –** For more complex orders, one team member picks items into a tote, another validates and packs. With scanning built into both steps, there’s no reliance on printed slips. “Every order we know for sure is right, even if it’s a new person, because it’s been double-scanned,” says Chris. - **Redundancy workflow (peak reliability) – **For high-volume events, Luna Rae can still pre-print slips and labels as a safety net, but increasingly they rely on the mobile workflow. Combined with the phones’ 5G fallback, they keep fulfilling orders even during (rare) Wi-Fi outages. ### Onboarding new team members The mobile app has also made onboarding easier, which is **crucial for temporary staff in the peak season**. “We had somebody start this week and it took them **less than 20 minutes to get going**,” Chris explains. “New hires are up and running with **99%+ accuracy almost immediately**. It’s like night and day. Turn on the device, scan to make sure you’ve got the right item, scan to validate and print, then you’re done.” ### Scanning: Accuracy meets simplicity Behind Luna Rae’s new fulfilment speed is a **powerful, easy-to-use scanning setup.** By integrating mobile devices and **dedicated Socket Bluetooth scanners, **the team has achieved **near-perfect accuracy** while keeping the process simple for every staff member, new or experienced. “We could use the Starshipit app’s mobile camera scanning functionality, but we decided to **integrate our Socket-scanners using Bluetooth.** This works brilliantly, and allows us capabilities such as **GS1 support, capturing GTIN, serial codes**, and so forth. It really gives us the ability to **scale technically as our company grows,** and orders become more complex. We’ve got absolute confidence the customer gets what they ordered, since if something gets scanned that’s not part of an order, **we get an audible alert** from the app warning us of the incorrect pick.” Chris says. **By replacing paper with digital processes** and clunky legacy tools with mobile devices and class-leading Bluetooth scanners, Luna Rae **built a scalable, efficient, and future-proof fulfilment operation **– one that turns speed and accuracy into a competitive advantage. ### Results: Measurable, scalable improvements The shift to Starshipit’s mobile app has had a **measurable impact** on every part of Luna Rae’s fulfilment operation. “Without leaving the app, **we can pick, pack and print labels** directly from our mobile devices. Since **all of the order information is in one place**, it reduces wait time on every order, which makes a **significant difference during peak sales periods** like Black Friday.” says Chris. **Throughput has more than doubled. **Where team members once processed around 10 orders per hour using legacy WMS processes, they** now complete between 20 and 25.** That translates to roughly** two minutes per order,** including scanning, validation, packing, and labelling. During busy sales periods with temporary staff, **this efficiency makes the difference** between falling behind and keeping orders flowing smoothly. Overall, Luna Rae estimates they are operating at around **80% greater efficiency compared to manual or legacy workflows.** The automation of validation and the elimination of paper-based steps means **less waiting, fewer handovers, and more orders shipped** on time. _“I’ve spoken to other people whose process only 10-15 orders per hour – taking four or five minutes for every order. That’s where we used to be too.” says Chris._ ### Go Mobile: The Secret to Saving 80% of Fulfilment Time To dive deeper into Luna Rae’s journey, register to **watch our webinar**, where we will walk through how they built a fast, mobile-first fulfilment workflow that scales. - [Register now](https://info.starshipit.com/mobile-webinar) ### What’s next? If Luna Rae’s success has sparked ideas for your own business, now’s the perfect time to **see how Starshipit can transform your fulfilment too.** By going mobile, **Luna Rae doubled throughput, cut label processing time, and scaled sustainably,** all while reducing costs and onboarding staff in minutes. Whether you’re looking to **future-proof your warehouse,** eliminate paper-based inefficiencies, or **create a faster, more accurate fulfilment process, **we can help you get there. [Book a free, personalised demo](https://starshipit.com/book-an-appointment.md) with one of our shipping experts to see Starshipit in action, tailored to your workflows. Or, if you’d rather jump straight in, [start a free 30-day trial today](https://app.starshipit.com/Dashboard/SignUp.aspx) and experience the difference of mobile-first fulfilment for yourself. We look forward to helping your team **ship faster, smarter, and more sustainably.** _**“You just don’t know what good looks like until you see it in action. I show people and once they see one of our staff doing 25–30 orders an hour, they’re like, wow!”**_ ## Ready to get growing? ## https://starshipit.com/case-study/luxe-fitness # How Luxe Fitness ensures accuracy with every order using Starshipit See how Luxe Fitness uses shipping automation to reduce manual errors and ensure every order is delivered accurately and on time. Canonical URL: https://starshipit.com/luxe-fitness ### Key points **New Zealand-based Luxe Fitness has grown from a viral social media startup to a leading eCommerce women’s health and fitness brand.** With a focus on premium supplements and lifestyle products, founder Iyia Liu knew that fast, accurate fulfilment would be the key to customer satisfaction – and business success. To save time on shipping and eliminate order errors, Luxe Fitness turned to Starshipit, which her team now use to ensure every package reaches customers quickly and correctly. ### Introduction The global dietary supplements market is valued at over USD 177 billion (as of 2025) and is projected to grow to USD 258.75 billion by 2029. Iyia Liu saw an opportunity to approach this growing industry from a different angle – by creating high-quality supplements designed specifically for women. It didn’t take long for the market to respond, and soon after launching **Luxe Fitness was shipping thousands of orders to eager customers all across the globe.** "I would love to be one of the biggest online retailers for women's clothing in Australasia, there are a lot of brands and businesses that I aspire to such as Princess Polly, Showpo, and I know they do really well both in Australasia and internationally," Iyia Liu says. **Read on to discover Luxe Fitness’ journey and the fulfilment solutions that help them maintain order accuracy at scale.** ### Challenge #### Key takeaways - As Luxe Fitness saw growing order volumes, the team needed a solution to maintain order accuracy. - Finding the right carrier partners that were able to keep up with business growth was key for Luxe Fitness. ### Maintaining order accuracy As Luxe Fitness started to expand, ensuring that every order was making its way to the customer, on time and without errors, became a growing challenge. When they were just starting out, the team relied on manual fulfilment – **handwriting addresses and processing shipments one by one**. While this often works on a small scale for retailers finding their feet, as order volumes start to increase, the inefficiencies can begin to stack up. Staff can struggle to keep up with growing order volumes, leading to shipments going out with incorrect addresses, subsequent delayed deliveries – and frustrated customers. For a growing business, every mistake means additional costs for reshipping and handling customer service inquiries, which adds to the pressure. **Luxe Fitness needed a solution to automate fulfilment and minimise human error**. They needed to ensure that every package reached the right customer without delays, and that their staff could focus on getting orders out the door – not whether they’d used the right postcode. ### Finding reliable delivery partners – and a way to manage them At the same time, securing the right carrier partners became a key challenge. With volumes increasing – both domestically in NZ and internationally – the team needed carrier partners to service their growing order volumes and a way to easily manage multiple carriers. This is what led founder Iyia Liu to Starshipit. ### Solution #### Key takeaways - Starshipit’s automatic address validation ensured no more missed deliveries due to address errors and cut down the chance of human error. - New Zealand Post proved an able partner for Luxe Fitness and featured a ready-to-go integration with Starshipit. #### Ensuring accurate deliveries with automatic address validation Looking for a solution that could handle her order accuracy issue and the need to manage her carrier partners, Iyia Liu turned to Starshipit. > “[The solution] needed to be stable and reliable, and it needed to offer great customer support,” Iyia says. **Starshipit’s address validation feature became a game changer for Luxe Fitness**, checking and correcting addresses for every order before automatically printing shipping labels. Accurate customer addresses meant drastically reduced failed deliveries, reshipments, and customer complaints. With fewer undelivered parcels and a smoother fulfilment process, the team could focus on scaling their business, knowing every order was going to the right place. ### Reliable domestic and international shipping with New Zealand Post For the bulk of their orders, Luxe Fitness partnered with New Zealand Post to ensure fast and reliable deliveries across the country. Thanks to Starshipit’s native integration, the team could get up and running quickly: importing orders, printing shipping labels in bulk, and tracking shipments – all from one platform. What’s more, as Starshipit maintains the integration, the Luxe Fitness team could focus on growing the business – not maintaining carrier integrations. By leveraging New Zealand Post’s network and Starshipit’s automation features, Luxe Fitness streamlined their fulfilment process, reducing manual work while ensuring accurate and timely deliveries for their New Zealand customers. > Iyia’s last piece of advice for retailers? “Things don’t always go to plan, shipments can get stuck at customs, items can run out of stock, shipments can go missing, the list never ends, and that’s business (and life).” ### Are you ready for better shipping experiences? Ready to simplify your shipping and enhance your global customer experience like Luxe Fitness? Starshipit’s seamless integrations and automation features can help streamline your fulfilment processes, enabling you to deliver a superior service across multiple platforms and carriers. [Start a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [get in touch](https://starshipit.com/book-an-appointment.md) with us today to discover how we can help your business scale efficiently and meet the growing demands of your customers worldwide. ## https://starshipit.com/case-study/maison-de-sabre # MAISON de SABRÉ: The brothers behind the multi-million dollar start-up See how Maison de Sabré used Starshipit to simplify international shipping, save time, and support global growth. Canonical URL: https://starshipit.com/maison-de-sabre Just over a year ago, two brothers founded a company supplying personalised, premium leather goods. Inspired by the sophisticated designs of Parisian fashion houses, they set about creating their own brand with a distinct identity; Maison de Sabré. **We talked to founders, Omar and Zane Sabre about their journey from a little garage project, to a serious contender in the personalised leather space.** ### How did it all begin? The two brothers have always been interested in business, inspired by their father who hails from a long generation of businessmen. Unfortunately, their father was diagnosed with a serious illness and they needed to find a new revenue stream to help fund Zane’s university tuition. The two budding entrepreneurs were continuously scouting for new venture ideas. #### Where did the inspiration come from? “It was like I had a lightbulb moment. We understood that consumers today have an emotional connection to their phones and before anything else, it’s the first thing they reach for in the morning”. He called Zane and he agreed that it’s the ultimate form of individuality for the devices. From there they started researching, getting samples of leather and planning their designs in a scrapbook. Maison de Sabré then started to evolve from a little garage project as they poured their heart and souls into it. While they were planning, they were posting on Instagram, and whilst original content was non-existent, the duo built an audience around the lifestyle their future product would evoke. The duo progressively built an interactive audience and 174,000 followers later, they have a serious following. What were some of the failures you encountered on your journey to where you are today? Or some of the key challenges when you first started out? “Initially, we designed and produced a whole range of premium small leather goods however they just weren’t up to scratch. We wasted a lot of time and money as well as it being a confidence breaker. When you run into issues and getting stuff back that wasn’t up to standard, it was incredibly disappointing. As we were a small start-up we didn’t have a lot of time or money to invest and the knockbacks were hard to take at times.” The brothers decided to go back to the original idea of the phone case and put all their time and effort to create an impeccable feature product that would then set the tone for their future releases and help them turn the name into the brand they are today. “**The main challenge is to find the right people that will help you achieve your ideas. **Simple stuff is never easy. So be prepared to fail, try again and again and problem solve. That was a big one for us. A lot of people with industry experience will just say no, that’s not possible. They can’t see out of their box. As a start-up, you will get told no a lot, but you have to keep going until you achieve exactly what it is you set out to achieve.” #### How do you split the day to day running of the business? Zane is the Chief Operating Officer and Managing Director while Omar is the Chief Executive Officer and Creative Director. The brothers like to think of it as dealing with internal and external aspects relating to the business, however, both oversee their supply chain management and sourcing. #### Who else is involved, how many in the team? In addition to Omar and Zane, they have a marketing director, social strategists, content strategists, content creators, customer care lead, data analyst, videographer and dispatch staff that vary in number according to the orders that need to be processed. ### MAISON de SABRÉ & Starshipit #### What was life like before Starshipit? “We used to go to the Post Office, buy mailers, all handwritten, paying each time and then keeping the receipts. It was a nightmare, with lots of human errors and we had the extra level of work and frustration where we needed to then go back into Shopify to add in the tracking details. Last Christmas Omar and I ran two laptops side-by-side, to copy and paste all the details and ran around finding the right packages.” Realising there must be an easier way, they reached out to AusPost and with their sales volumes, qualified initially for an eParcel account. They used this for around 1-2 months, which helped improve productivity and efficiency. #### What specific attributes were you looking for in your shipping software? It needed to integrate with Shopify and be very user-friendly – this was a must for Zane. “I had tried using ReadytoShip but found their customer service a little sub-par – I could never get a full answer, and I didn’t like the user interface, I wanted someone I could directly reach out to by picking up the phone and getting support.” #### Finding the right solution After speaking to their account manager at DHL about alternative solutions, she suggested they look at Starshipit. They watched some of the videos and liked what they saw, so they started a trial. Anthony got them set up and shipping and although there were a few challenges at the beginning after they were properly set up with support from the team, things have been a breeze since. #### What challenges did you face shipping internationally? Prior to Starshipit, Maison de Sabré was using eParcel and found international shipping challenging. “With eParcel there are quite a few additional fields you have to fill out. Addresses aren’t populated which is frustrating; you have to enter everything in. You also need to make sure you click on the right shipping method, and that it’s correct, then pick and pack and then stick on a shipping label." "The shipping labels didn’t print in order with eParcel. So you then had to separate them all and then manually find the one that marries with that order. Very time consuming and frustrating. Today we are supplying 90 countries with orders from over 30 countries in any one day. With Starshipit those challenges have virtually disappeared.” #### What is life like now using Starshipit? **"It made us incredibly more productive –one less thing to worry about. **We can focus on other areas of the business, look at the company as a whole and no longer have to worry about dispatch. We have ultimately streamlined our entire dispatch process, meaning our efficiency and accuracy is second to none. Dispatching orders doesn't have the potential to bring infinite returns to the business like marketing or strategy does, so we can now just remotely oversee it and focus on other areas." "**We ship hundreds of orders a day and now save around 4 minutes per order when you’re doing high-volumes the minutes and seconds all add up.** It’s saving us so much time – which is our most important resource. Human and delivery errors are also minimal now with auto address population and everything automatically integrating and triggered to Shopify." #### What’s in the future for Maison De Sabre – What’s your long-term vision for the brand? We have some big plans for this year. We are both transitioning to full time roles within the company as up until now we’ve both maintained our professions in Dentistry. The plan is to continue to build upon the brand that we have created with our team and focus not only on new product releases, but providing the best online and offline consumer experience. We’ve always believed that Maison de Sabré doesn’t sell products, it sells experiences. We’re incredibly excited to take this to the next level and have some amazing innovations in the pipelines. #### What advice or tips would you give to other entrepreneurs who would love to follow in your footsteps? **For us, we feel it is the 3 P’s – patience, persistence and problem-solving. **Patience because things do not happen overnight, persistence because it will never be right the first time, and problem-solving because there will be so many issues that you won’t even have thought of that will come your way. It’s all about keeping the vision you have in your mind – you really have to truly believe whatever it is you foresee will become a reality. ## Ready to start automating? ## https://starshipit.com/case-study/maude-studio # Maude Studio cuts shipping time by 1 hour daily with automation Discover how Maude Studio streamlined their shipping with Starshipit, enabling the team to save 1 hour every day. Canonical URL: https://starshipit.com/maude-studio ### Key points **Renowned for their sparkling, eye-catching eyewear, Maude Studio has become a favourite of celebrities and influencers around the globe.** This sparkling sheen continues behind the scenes, too. With Starshipit automating their shipping processes, the team at Maude Studio has significantly cut down on fulfilment times (saving the team 1 hour every day), increasing order accuracy, and improving overall customer satisfaction. ### Introduction Founder Courtenay Tyrrell started Maude Studio with a one goal: Create glamorous, one-of-a-kind accessories that make a statement – certainly not easy given the competitive and fast-paced nature of the [fashion and accessories](https://starshipit.com/shipping-fashion-accessories.md) market today. Since launch, Maude as a brand has gained recognition not only for their unique pieces but also for their **dedication to exceptional craftsmanship**. But, as their popularity grew, **Maude Studio faced the challenge of not only continuing to produce new designs, but also managing a complex and expanding order fulfilment process;** shipping to a growing customer base both in Australia and abroad. Since partnering with Starshipit, **Maude Studio has transformed their logistics from a time-consuming pain point into a seamless experience for both their team and their customers**, allowing them to instead focus on creativity and expansion. What’s more, **thanks to Starshipit’s ****[versatile range of native integrations](https://starshipit.com/integrations.md)****, Maude Studio now benefits from a powerful eCommerce tech stack** that includes robust integrations with Shopify and Australia Post MyPost Business, enabling them to ship effortlessly to customers worldwide. Read on to learn more about how Maude Studio leverages Starshipit’s powerful features to streamline their operations and grow their brand. ### **Challenge** #### **Key takeaways:** - Maude Studio’s manual fulfilment setup couldn’t keep up with rapid growth, especially during peak seasons. - They needed an automation solution to handle order volume efficiently and free up time for their creative work. ### **Struggling with manual shipping** With rapid growth came logistical headaches. Maude Studio's previous fulfilment setup required a significant amount of manual work, leading to frequent delays and occasional errors. For instance, during one particularly busy holiday season, **Maude Studio found themselves struggling to keep up with the influx of orders, leading to several late shipments**. Keeping track of shipments, [managing carrier rates](https://starshipit.com/shipping-costs.md), and making sure every order got to its destination in a timely manner had become overwhelming for the team. They needed a solution that could help them [automate their growing volume of orders](https://starshipit.com/fulfilment-automation.md), improve efficiency, and allow them to focus more on creating stunning accessories. All this while maintaining a lean headcount. ### Solution ### Key takeaways: - Automation eliminated Maude Studio’s manual workload, reduced errors, and sped up shipping, allowing them more time for handcrafting products. - A centralised view of their fulfilment from one dashboard and [automation rules](https://starshipit.com/fulfilment-automation.md) simplified Maude Studio’s domestic and international shipping, saving time by automating carrier selection and label printing. - Automated order imports and real-time tracking updates from [Shopify](https://starshipit.com/partner/shopify-shipping-integration.md) streamlined Maude Studio’s fulfilment process, reducing manual tasks and ensuring timely deliveries. Partnering with Starshipit has transformed Maude Studio's shipping and fulfilment processes. Through Starshipit’s robust automation features and easy integrations, **Maude Studio has eliminated tedious manual tasks**, drastically reduced errors, and delighted customers with faster and more reliable shipping. “Automating all those manual tasks has unlocked so much time saving! I make my product by hand, this means I can spend that hour a day making more!” ### **Managing multi-carrier shipping** One of the biggest pain points for Maude Studio was **handling both domestic and international shipping across different carriers**. Like many businesses, they initially juggled different carrier platforms, manually entering data and tracking numbers - an error-prone and time-consuming process. ** This is where Starshipit’s ability to easily manage multiple carriers became a game changer for the Maude Studio team. **Instead of manually processing orders on separate carrier portals, Maude Studio could manage all their shipping - both domestic and [international](https://starshipit.com/international-shipping.md) - from one centralised dashboard. They also took advantage of Starshipit’s rules engine, which automatically allocated the right carrier based on conditions set by Maude's team, eliminating the need for manual intervention. ### **Streamlining domestic shipping with Australia Post** For their domestic orders, Maude Studio turned to [Australia Post MyPost Business](https://starshipit.com/partner/australia-post.md). With Starshipit’s native integration, they could automatically import orders into the platform, easily display live rates at checkout to their customers and print shipping labels in bulk. ### **Efficient international shipping with Aramex** For international shipping, Maude Studio partnered with [Aramex](https://starshipit.com/aramex-shipping.md). **Starshipit’s integration with Aramex allowed them to efficiently handle their growing number of global orders**, heading to destinations across the globe. Any orders destined for international customers could be automatically assigned to Aramex using the rules engine, shaving yet more time off the fulfilment process. Again, once an order has been confirmed, the team can print a shipping label and sync order updates back to Shopify. **With Starshipit’s support, Maude Studio could confidently expand their global reach, knowing their shipping operations were running smoothly** and efficiently across both domestic and international carriers. > "Starshipit's integration with Australia Post and Aramex has been a game-changer for Maude Studio," says Jake Randall, Head of Customer Success at Starshipit. > "It’s allowed them to simplify domestic shipping and get packages to customers faster, which is critical for any growing brand." ### **The Shopify/Starshipit integration** **Using Starshipit's native Shopify integration, Maude Studio has managed to create a seamless connection between their store and fulfilment processes. **With orders automatically synced and tracking information updated in real-time, the integration has drastically cut down the time required to manage orders. For example, instead of manually exporting orders from Shopify and uploading them into a shipping system, **Maude Studio now has all their orders automatically imported into Starshipit**. This automation not only saves time but also reduces the risk of human error, ensuring that orders are processed smoothly and customers receive timely updates. > "Starshipit’s automation tools allowed Maude Studio to scale up their operations without the stress of increasing manual workload," adds Jake Randall. "It’s about taking the repetitive tasks off their plate so they can focus on growing the brand." ### **Are you ready for better shipping experiences?** Are you ready to streamline your shipping processes and delight your customers like Maude Studio?** Starshipit provides best-in-class integrations and automation features that can take your fulfillment to the next level.** > "Since partnering with Starshipit, we've seen a 40% reduction in fulfillment times and significantly happier customers," says Maude Studio. If you’d prefer to be shown how it all works, we can offer you a [free, personalised demo of Starshipit with one of our shipping experts](https://starshipit.com/book-an-appointment.md). They can walk you through the different capabilities of Starshipit, as well as help you discover how Starshipit could work best for your specific brand and industry. Or, if you’re ready to try it for yourself, you can [sign-up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx?_gl=1*24magp*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuMjk1ODE3NTYuMTcyNjUzMTY3Ni4xNzI2NTMxNjc3&_ga=2.258291855.481454173.1726433479-1631464433.1659067778) right now, and a member of our team will reach out to assist you shortly. You can also [view our interactive demo right here](https://app.storylane.io/share/zo4d54dk0zpm?__hstc=12023659.10a8c3103c42f8c700a44e63762b9c68.1721601614967.1726605035884.1726607538234.139&__hssc=12023659.2.1726607538234&__hsfp=2289056462&_gl=1*1xdirfg*_gcl_au*NjY4MzY4NzEwLjE3MjE2MDE2MTEuMjk1ODE3NTYuMTcyNjUzMTY3Ni4xNzI2NTMxNjc3&_ga=2.89029918.481454173.1726433479-1631464433.1659067778). We look forward to seeing you on the other side of shipping success! ## https://starshipit.com/case-study/meshki # Starshipit enables fashion brand Meshki to expand internationally From dorm room to boardroom: Explore how fashion brand Meshki leverages Starshipit for streamlined international shipping, saving time and costs while scaling globally. Canonical URL: https://starshipit.com/meshki ### Key points: **Star-studded fashion label Meshki has experienced exponential, international growth since their launch in 2014. Since 2015, Starshipit has been by their side as a trusted fulfilment partner, automating their shipping processes and saving the company 1000s of hours and dollars every month.** Thanks to Starshipit’s many native integrations, Meshki now enjoys a winning eCommerce tech stack including Shopify, Peoplevox, as well as carriers DHL and local Australia Post. Read on to discover Meshki’s recipe for operational success, including how they save time and money by automating their international shipping. ### Introduction: From dorm room to boardroom When Shadi Kord and Natalie Khoei invested a [mere $200](https://www.ragtrader.com.au/news/how-200-led-to-2-million-followers-2000-influencers-and-social-sales-for-meshki) into starting their eCommerce website at university, little did they know that Meshki would grow into a [celebrity-endorsed](https://www.news.com.au/lifestyle/fashion/celebrity/inside-starstudded-sydney-party-held-by-australian-brand-meshki/news-story/2cc22166d72418d8f27dd7942ad59c1a) brand with **110 staff, entertaining 2M Instagram followers and gaining over 2K influencers** hyping the brand on social media. With the company recently celebrating its 10th birthday, they’ve grown from selling accessories to wholesale, and are **now delivering to over 150 countries worldwide**. “It was the best $200 we ever spent," [says Natalie](https://www.ragtrader.com.au/news/how-200-led-to-2-million-followers-2000-influencers-and-social-sales-for-meshki). In 2014, Meshki launched locally on an Australian domain. 2020 marked their launch into the US market, which grew to become responsible for [40% of sales only one year later](https://www.ragtrader.com.au/news/how-200-led-to-2-million-followers-2000-influencers-and-social-sales-for-meshki). More recently, Meshki launched in [the UK](https://aioseo.com/trends/meshki-seo-case-study/). **Since back in 2015, Starshipit has been there to help scale their shipping operations along the way.** “We are investing in more technology and automation – that's something that we're really passionate about – and we are looking at a lot of different programs and **technology in order to automate and streamline a lot of our operational processes**.” _[Shadi Kord](https://www.ragtrader.com.au/news/how-200-led-to-2-million-followers-2000-influencers-and-social-sales-for-meshki)__, Co-Founder & Director at Meshki_ ### The challenge: Tough times for growing brands ### Evolving customer expectations As the company’s **Head of Operations, Damien Park-Nielson** oversees the day-to-day supply chain and tech stack. He must keep a close eye on the latest and greatest in a hyper-competitive eCommerce space. Whilst keeping operations afloat during such exponential growth as Meshki has gone through, he also needs to ensure they **surpass any other shopping experience available**. That’s no small feat. “Meeting customer expectations in today’s retail climate is far from easy, but **with Starshipit we can offer same day, express and standard shipping** across Australia. We’ve got 8 different shipping services across 5 different carriers,” says Damien. He continues, “This means customers can choose a shipping option that works best for them, which makes our brand really competitive.” ### Managing multiple carriers across the globe **Before using Starshipit, Meshki only used DHL Express** and needed to bring on additional carriers. It was important to offer customers more convenient delivery options at checkout, and to have other country-specific options available for further expansion. “We would have **really struggled to scale if it wasn’t for Starshipit**. Before using their app, **our tech platforms weren’t talking**, and we would have had to login to multiple carrier accounts to get orders out the door. Now, all of that is handled automatically, meaning **we save 1000s of hours and dollars in fulfilment time**“, Damien states. ### The solution: Scalable technology at the ready ### Taking the tech lead With fulfilment being the beating heart of any retail business, the pressure is on to keep the **company’s tech stack optimised for industry-leading fulfilment**. Naturally, Damien has done his due diligence and keeps comparing Starshipit against other platforms on the market, still **concluding Starshipit to be the best option** thanks to its **many automation features and native integrations**, with a wide array of carriers, eCommerce platform **Shopify Plus** and warehouse management solution **Peoplevox**. Damien says, “When it came to choosing a shipping platform, we decided on Starshipit. The configuration and automation with the **rules engine is a game changer**. We have complete control and it’s easy to configure. All other platforms are quite rigid, but with Starshipit we can put our own parameters in place.” On the topic of integration, he adds, “**Starshipit was easy to integrate with our warehouse management system**. We initially had an application with a third party, then we did a direct integration, and that transition was super smooth – it was **up and running at the flick of a switch.**” ### One platform to rule them all Damien is a frequent speaker at events and loves sharing his insights and knowledge on all things shipping and fulfilment, **frequently recommending Starshipit to customers** who are looking to automate their daily workload. He comments, “Our whole tech stack is seamlessly integrated, and we have Starshipit, Shopify, Peoplevox and all carriers working together. All our **orders are auto assigned to the best carrier option**, based on rules we’ve set ourselves.” In fact, Meshki has one of the most impressive sets of automation rules Starshipit has come across. These rules **fend off copious amounts of warehouse admin for the team**, which allows for more efficient company growth. To auto-allocate orders to a shipping method, they have **rules for variables such as different carrier services, **destinations and DDU/DDP (delivery duty unpaid/paid) clearances, amongst others. “We rely heavily on the automation side of Starshipit. **We take all our shipping methods from Shopify and route these through different carrier services within Starshipit.** We then use rules to define PR (parcel receipt) on each order, for DDU or DDP clearances. **We use that same methodology across all our international markets**”, explains Damien. ## How could automation help your business? ### Getting the team up to speed **Jodie Tarasek is the Operations Assistant at Meshki**, and Damien’s right-hand woman. She’s also a long-term user of Starshipit, and ensures the team knows how to operate efficiently in the warehouse. “**I love using Starshipit. It's user-friendly, always reliable and it's easy to train other team members how to use it**,” she says. Starshipit’s functionality has **made her life easier across multiple job roles** and continues to help her complete weekly tasks. She shares, “In my previous role, I was using it to **print shipping labels and fix invalid shipping addresses**. Currently, I'm using it for my reporting, such as orders by country.” ### Reporting is king **Your operations are only as good as the reporting data at hand**. Without feedback, many retailers are shooting in the dark with their fulfilment efforts, causing everything from **dissatisfied staff, to customers, and eventually bad reviews**. With Starshipit, however, Meshki can utilise an **extensive range of reporting features** – and they take full advantage. In fact, they specifically requested to be able to measure their carriers’ performance against actuals, which has worked wonders for delivery targets being met. **Larissa McGovern, Logistics Manager at Meshki**, says, ”As a business, we need to keep an eye on the amount of inventory running in the network at any given time. **We can use Starshipit for in-transit reports** and **to track our carrier’s on-time delivery**, keeping that metric at around 96%. We can then cross check this against carrier invoices to make sure we aren’t overpaying.” With such a strong metric, there’s no wonder Meshki enjoys a 4.6 star rating and [90% positive score](https://www.productreview.com.au/listings/meshki) on ProductReview, as well as a 4-star rating on Trustpilot. Those are **top grades in the high-demand fashion and apparel vertical.** ### Resulting in thousands of dollars saved All the platform features utilised by Meshki **add up to several hours freed up for staff every day, quickly resulting in hundreds of dollars saved on fulfilment.** “There are warehouse efficiencies that have been streamlined and integrated into our tech stack“, says Damien. Larissa adds, “Starshipit helps us **reduce costs by introducing a number of productivity benefits**. We're able to **scale our operations while maintaining a lean headcount**, and our fulfilment is now automated. Previous pain points with shipping internationally, like **duties and taxes, are easy to set-up and configure in the app**.” She says, ”We're focused on finding the best partners to scale with, which is why **we chose Starshipit to deliver better shipping experiences**.” ### Next steps: Are you ready for better shipping experiences? If this success story has piqued your interest, there are **multiple avenues to start enjoying the same type of growth Meshki has achieved**. For one, we can offer you a **[Book a demo](https://starshipit.com/book-an-appointment.md)**. They can walk you through the features on offer, as well as help you discover how the platform setup could work best for your specific brand and industry. If you’re ready to get your hands dirty, you can **[sign-up for a free 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx)** right now, and a member of our team will reach out to assist you shortly. You are also more than welcome to get a head start by **[clicking your way through our interactive demo right here](https://app.storylane.io/share/zo4d54dk0zpm)****.** We look forward to seeing you on the other side of shipping success! ## Ready to start automating? ## https://starshipit.com/case-study/mountain-culture # How Mountain Culture uses shipping automation to manage Australia-wide deliveries Discover how Aussie brewery Mountain Culture uses Starshipit and Sendle to simplify their shipping and deliver a great customer experience, end to end. Canonical URL: https://starshipit.com/mountain-culture ### Key stats ### About Mountain Culture **Located in the beautiful Blue Mountains town of Katoomba, DJ and Harriet McCready started **[**Mountain Culture**](https://mountainculture.com.au/pages/our-story)** in 2019 as the area’s first brewpub. **Now, the local Aussie operation brews over a million litres of beer a year and ships it all across the country – all while crafting beer that is sure to “blow your hair back”. ###### Intro ### How it started From the start, it was always about the taste. Mountain Culture founders DJ and Harriet McCready wanted to create a really great brewery that produced only top-quality beers. Getting their start in a dilapidated heritage building that was also at one point a Civic Video store, the couple overhauled the space and created a brewpub where they could both brew and serve up new beers to the local crowd every week. While Mountain Culture is now a staple of the Aussie craft beer scene, things didn’t go exactly to plan at first. ###### Challenge ### Facing a tough decision **A double hit of the now-infamous 2019 Australian bushfires and COVID quickly led DJ and Harriet to a tough decision: Either close up shop or pivot the business to a new sales model.** The only problem? While they had a fair amount of experience when it came to running a brewery, selling online – and dealing with shipping – was another story entirely. #### Changing the approach In what Harriet now calls the “flying by the seat of their pants” phase of their business, they started the process of brewing with the intention not to serve up beers in a pint glass, but a can. **In the space of a few short weeks, they set up an online store, designed cans for each of their famous brews and started working out how they would get their beer out and into the hands of their eager customers.** ###### Solution ### Finding the right shipping partners So how do you start shipping large volumes of product when you’re just getting started with the idea of shipping at all? That’s where expert partners come in. **Working with Starshipit for the **[**shipping automation**](https://starshipit.com/fulfilment-automation.md)** side of the business, and using ****Sendle**** to handle deliveries, DJ and Harriet were able to finally start fulfilling online orders and getting their beer out the door.** > **🚨 Important:** As of 11 January 2026 Sendle no longer accepts new parcel bookings. We're here to help, here’s what you can do to keep orders moving. [[See next steps →](https://starshipit.com/blog-content/sendle-halts-shipments.md)] #### Focusing on the customer experience Harriet describes both herself and DJ as just a little “control freaky” about their brand and product – meaning shipping always made them nervous. When it’s out of their hands, it’s scary. That’s what made working with Starshipit and Sendle such a relief; they had partners who cared about the delivery experience equally as much as they did. > Says Harriet: “It’s a relief our providers care as much as our team about our customer’s experience”. ###### Expert partners ### What Starshipit and Sendle do for Mountain Culture **From the shipping automation side, Starshipit is able to:** - Save time in the packing stage by allowing Mountain Culture to filter orders by items. - [Integrate with their courier and the other systems](https://starshipit.com/integrations.md) their business depends on. - It just works – Starshipit handles the shipping basics for Mountain Culture without asking too much of their staff, or their time. **And from the delivery side, **[**Sendle**](https://starshipit.com/sendle.md)** can:** - Deliver affordable and simple shipping. - Offer free pickup and easy drop off. - Provide 24/5 support for you and your customers. - Offset every parcel making it 100% carbon neutral. Now, the winning combination of shipping automation and a capable courier means “beer often arrives on our customer's doorsteps with condensation because it's still cold”, says Harriet. ###### Conclusion ### Pitcher perfect Things have settled a bit since the tumultuous days of the pandemic and the first shift to shipping online. The brewpub is up and running – and a hotspot for tourists and locals alike – and DJ and Harriet are easily able to ship close to quarter of a million litres of fine Australian craft beer to fans across the country. #### Crossing the Tasman **What’s more, they’re able to get this beer out knowing that their customers are kept in the loop thanks to timely **[**shipping notifications**](https://starshipit.com/shipping-notifications.md)**, and that their shipping providers care just as much about the customer experience as they do.** What’s next for the now-veteran brewers? Mountain Culture is soon to go international, with plans to start shipping to New Zealand in the very near future. But they’ve also got some top tips for those new shipping. ### Advice for other retailers > “Get the packaging right. It's important for so many reasons – it’s a huge part of your marketing as well as keeping the product secure. It’s also such an exciting part of the journey for the customer – there’s nothing like opening an exciting box”. > “Make every decision with the customer at the centre. Ask: ‘How would I want to feel when I place an online order? When I open the box? If I need to request customer support?’. Customer centricity is key!”. > “People can have a great experience in our bar with our bar staff, but when they buy online they need something else. That’s why you need to care about shipping”. ## Ready to start automating? ## https://starshipit.com/case-study/next-generation-pet-foods # Next Generation Pet Foods runs fulfilment with Starshipit Next Generation Pet foods uses Starshipit – a solution that delivers on both world-class technology and also world-class customer service. Canonical URL: https://starshipit.com/next-generation-pet-foods After twenty-five years of consistently producing premium, holistic dog food, Next Generation Pet Foods have secured their position as one of the top dogs in the highly competitive and regulation-intensive pet food market in Australia. Warren, owner of the family-run business, explains: “We have been very single-minded and consistent in our approach, we aim for two things and that’s to produce the best quality and range of products coupled with excellent customer service. Being able to deliver on these two things with such consistency, and especially during lockdown, we have grown our wholesale business with one our flagship brand, "Australian Pet Treats" from strength to strength. **This increase in orders meant that using legacy fulfilment practices to manage the complexity of fulilment at pace and scale had become a barrier to growth.** #### Why finding a solution was so important Warren recalls: “As orders increased a large amount of time was spent spent logging into different courier portals to input orders and address delivery queries." "The dispatch process was completely fragmented and time-consuming. Multiply this scenario by thousands of orders and it’s easy to see how much time and resources this would take to manage." ### Support for integrations As Warren began exploring service providers, he learnt that few fulfilment solutions would be able to integrate with his existing platforms. The fulfilment software partner would be required to integrate with his wholesale digital storefront via [BigCommerce](https://starshipit.com/bigcommerce-shipping-app.md), [Dear Systems](https://starshipit.com/cin7-core.md) (warehouse management) and [Xero](https://starshipit.com/xero-shipping.md) (account platform), and their couriers, [Border Express](https://starshipit.com/border-express.md), [StarTrack](https://starshipit.com/startrack-shipping.md), [Toll](https://starshipit.com/tge-team-global-express-shipping.md), [CourierPlease](https://starshipit.com/couriers-please-shipping.md) and [Australia Post](https://starshipit.com/australia-post.md). ### Finding the solution When Warren met the Starshipit team he had finally found a solution that would deliver on both world-class technology and also world-class customer service. The Starshipit team delivered excellent service as they worked together to set up and optimise Next Generation Pet Foods’ account to ensure seamless integration with Next Gen Pet Foods’ existing cloud solutions and couriers, which included Border Express. > “The Starshipit team helped me solve a serious fulfilment challenge. Today all our core cloud solutions are integrated, so that we are able to offer a seamless customer experience!” — Warren, Owner of Next Generation Pet Foods The last mile really is the make or break moment in eCommerce, without the right fulfilment shipping solution and courier partner, you can come unstuck quickly and derail the good business practices you have in place. **Using Starshipit can help you make business sense and cents of your fulfilment process. **We save you hours of handling time by giving you one place to manage all couriers and order deliveries. ### Border Express deliver the goodies for pets all over Australia Next Generation Pet Foods and family-run Border Express are responsible for a large number of healthy and happy pets across Australia. They have partnered over the years to deliver Next Generation Pet Foods to retail outlets far and wide. Border Express operate one of the more extensive delivery networks in Oz as they have a presence in every state and territory in Australia. > “It makes business sense to manage all your couriers using one solution that integrates easily with your eCommerce platform or inventory management solution!” — George Plummer, CEO of Starshipit #### Using Starshipit, Next Generation Pet Foods saves 60 to 80 minutes – every day **Starshipit have a feature-rich product that can save you time and costs at various stages from the moment of checkout to delivery.** For example, Warren and his team use default packages for couriers and when printing, print the packing slips and labels together, which saves duplicating tasks. To ensure the excellent customer service they are known for, customer notifications are triggered along the delivery journey and along with branded tracking pages, featuring their custom design. This really drives home their core brand proposition of offering the best customer service down to the moment you receive your delivery. > “Using Starshipit’s shipping software, we save 60 to 80min in handling every day. We definitely foresee working alongside Starshipit as our wholesale export market begins to expand.” #### More about Next Generation Pet Food, Australia Australian-owned Next Generation Pet Foods is one of Australia’s largest manufacturers and wholesalers of 100% Australian Pet Treats. They have world-class facilities to offer wholesale customers the option of contract manufacture and contract packaging (of their own growing brands), and have the experience of producing unique private label products for customers in both local and global markets. #### Next Generation Pet Foods’ eCommerce tech stack - Fulfilment and shipping platform - Starshipit - eCommerce platform - [BigCommerce](https://starshipit.com/bigcommerce-shipping-app.md) - Couriers - [Australia Post](https://starshipit.com/border-express.md), Border Express, [StarTrack](https://starshipit.com/startrack-shipping.md) - Other platforms: [DEAR Systems](https://starshipit.com/cin7-core.md), [Xero accounting](https://starshipit.com/xero-shipping.md) ## Ready to start automating? ## https://starshipit.com/case-study/oz-hair-and-beauty # Oz Hair & Beauty: From eBay store to $24m Aussie business in just 5 years Learn how Aussie business Oz Hair & Beauty scaled with the help of Starshipit's fulfilment automation, allowing them to get orders out quicker and easier. Canonical URL: https://starshipit.com/oz-hair-and-beauty When brothers Guy and Anthony Nappa first set up [Oz Hair & Beauty](http://ozhairandbeauty.com/) in 2012, they had no idea it would become a $24 million company in just five years. After selling their parents’ hairdressing products on eBay, the brothers now run one of the most popular and profitable online retailers in Australia. **Their success is the result of a lot of hard work, trial and error, and choosing to partner with the right tools and software platforms.** Early on, they realised that if the business was going to continue growing at the rate it was, they would quickly run out of capacity to meet orders. One of the biggest problems they encountered was speed of fulfilment: they just weren’t fast enough. We interviewed the brothers behind Oz Hair and Beauty to learn how they finally got ahead of their orders, and grew their business instead of their overheads. ### The challenge: The daily fulfilment grind When asked about some of the failures or key challenges encountered when starting Oz Hair & Beauty, these obstacles stood out: “Working with so many close friends is challenging, especially when Anthony had no intention for this to be such a big company from the beginning. We just find when you’re too slow at making decisions, it really sets you back. Sometimes making the wrong decision is better than indecision, because indecision means you’re just going nowhere when you know something needs to change." Additionally, “Fulfilment made our lives so uncomfortable,” says Guy, Oz Hair & Beauty’s Director of Operations. “I remember being so stressed to make sure all the orders got out to our customers as fast as possible. It was a lot of long days and nights and thinking about it now, it was just so stressful. We’d print shipping labels then print packing slips and make sure they matched up, and sometimes they wouldn’t match up and we’d just look at it like, ‘What’s going on? What are we doing wrong?’” **“We finally had that light bulb moment to start finding better solutions – and Starshipit was it.”** ### The solution: Starshipit's fulfilment automation The way Starshipit integrated with the online platforms Oz Hair & Beauty already used was a major appeal, but the way it sped up fulfilment was life changing. “Our orders came out quicker and easier, and our [pick and pack](https://starshipit.com/order-fulfillment-software.md) process became even faster. We’ve increased our pick and pack efficiency dramatically. We’re not making mistakes and the overall speed with a system where customer service doesn’t need monitoring makes it all very seamless.” ### Starshipit really makes a difference Before Starshipit, 12-15 staff worked in the warehouse at one time. After integrating with Starshipit, they still have the same number of warehouse staff. “We’ve grown a lot, and we get three to four times more orders per day. To be able to reduce our staff by almost half is such a big benefit.” #### What were the key factors you considered when selecting your shipping solution? And what made you decide to go with Starshipit? > “Whilst we were looking, we decided that the solution we use must not affect pick and pack because this would mean our customers weren’t going to get their orders in time. With Starshipit and the way it [integrated with our business](https://starshipit.com/integrations.md), the orders came out quicker, easier and it made our pick and pack process even faster. It ticked all the boxes.” ### Teaming up with Cin7 #### Why did you team up with [Cin7](https://starshipit.com/partner/cin7-omni.md), and what tangible benefits do you enjoy using Starshipit and Cin7? > “When my brother founded the company, his focus was on growing, which is amazing because that’s exactly what we did. But we got to the stage where we didn’t have a foundation to scale that growth. We had no inventory system that allowed us to see what stock we had. So, when customers would order, if it wasn’t on the shelves, then we had no idea if we had stock.” > “Looking at Cin7, it just looked like the one that was going to integrate seamlessly and give us the same benefits that we have experienced with Starshipit. It allowed us to digitise our files, so we could have backorders, awaiting stocks, incoming now, or ready to go." > "Through Starshipit, once orders are ready to go, [the customer is notified instantly](https://starshipit.com/shipping-notifications.md). Even though not sending out an order is bad, if you’re communicating with the customer and you’re being honest and truthful the customer is going to have a better experience." > "At the end of the day, it is about making sure that the customer has a great shopping experience with us, and Cin7 allows us to do that. The entire process is seamless and gives us more information about the orders.” ### The future of Oz Hair & Beauty #### What’s in the future for Oz Hair & Beauty and what was the idea behind Oz Hair’s new rebrand? > “The idea behind the rebrand was to put us in the next stage of the company’s life. Now we feel that we’re emerging and we’re becoming a common name amongst consumers." > "We want to reach the top and so we’ve changed the logo, made it sleeker, more consumable, and we’re also rewarding our customers which is something we haven’t been doing. We want to try and give back and just grow the business, where we can be the one-stop beauty shop. We’re excited about the rebrand. It’s taken time but we’re so confident it’s going to take to the next level.” #### What advice or tips would you give to other entrepreneurs who would love to follow in your footsteps and start an online business? > “Being partners, it is important to have a good relationship and work well together and that is crucial in starting and maintaining an online business. My advice to anyone that has an idea - you need to love what you’re doing; you need to be addicted to what you’re doing, you need to be able to sacrifice everything for what you’re doing. I know my brother didn’t leave the house and office for about two years." > "Nights he was there, nights he missed because of work, and that’s really rubbed off on me. If you don’t have a passion for it, it’s going to show in your results.” > “A lot of people want to just ‘get there’ but it’s not about getting there, it's about the journey, and I know that’s a very cliché thing to say but it's just truthful. We don’t know what the final destination for Oz Hair and Beauty is, but we’re just loving the process of where it’s going to take us.” Guy says that Starshipit has changed his online life – and he tells anyone who’ll listen. “I recommend Starshipit to every person I meet that sells online. I tell everyone how well it works for me, and I even let them come into the warehouse and see how it works. I know if I was given that chance, I would’ve picked Starshipit far sooner.” ## Ready to start automating? ## https://starshipit.com/case-study/petpa # How Your PetPA uses shipping automation to optimise fulfilment Discover how Your PetPA uses Starshipit to automate their shipping and fulfilment and manage multiple couriers – all while saving time on every order. Canonical URL: https://starshipit.com/petpa ### In a nutshell ### About this case study Discover how pet product retailer [Your PetPA](https://www.yourpetpa.co.nz/) uses Starshipit to automate their shipping and fulfilment and manage multiple couriers, all while saving time on every order and creating happier customers – and pets! Then, learn how the team further optimises their shipping using Starshipit’s checkout rates feature. ### Overview Online retailer Your PetPA offers affordable pet pharmacy medications and quality pet care products to both New Zealand and Australia. [Running a shipping operation in two countries](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md) is never easy, which is why the right tools have a big part to play. This is why the team turned to Starshipit to manage their shipping and fulfilment. They can: - Easily add and remove couriers as needed. - Create custom automations with the built-in rules engine. - Optimise their checkout experience for rule for checkout rates. ### The challenge With Your PetPA, it’s all in the name. Instead of being just another online retailer selling products through a Shopify store, they pride themselves on having an expert team of veterinarians and animal behavioural professionals to support their customers (and their furry friends) throughout their life. This means owners can rest easy knowing they’re buying the right products for their pets. But shipping can be a challenge for all businesses, especially when a business prides itself on the customer experience. How can you be expected to run a growing company while at the same time mastering something as complicated as shipping? This is why Your PetPA turned to [shipping automation](https://starshipit.com/blog-content/what-is-shipping-automation.md). ### The solution With Starshipit in place, the team at Your PetPA can focus less on shipping admin and more on what they do best – providing top-quality service and products to pets and their owners. Beyond giving the team an easy way to manage all of their orders, here are some of the other ways Starshipit helps Your PetPA to eliminate repeatable manual processes and get more orders out to customers. ### Managing a multi-courier strategy Using [multiple couriers](https://starshipit.com/blog-content/what-is-a-multi-courier-strategy.md) is the safest and most cost-effective way to operate shipping. By using Starshipit, Your PetPA could easily plug their different couriers directly into Starshipit using ready-to-go integrations. They can also add and remove couriers as required. To save time on each order, the team uses rules to assign the right courier to each order (based on factors like price, delivery location and speed), but more on that below. What’s more, instead of needing to hop between different courier portals, cutting and pasting tracking numbers, Your PetPA can manage different courier services from one dashboard. ### Using rules to reduce admin Shipping rules [streamline the fulfilment process](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md), allowing Your PetPA to eliminate a lot of manual admin – and room for human error. Rules also let the team set up their shipping operation in a way that works for them. Here are some of the rules YourPet PA uses: - **Assign specific courier and product codes –** Instead of manually assigning each order to a courier, Your PetPA has created rules to assign orders to couriers of their choosing. - **Set Authority To Leave = False –** By using this rule, Your PetPA can prevent orders from being delivered without a signature. - **Select cheapest carrier/service for free shipping –** Whenever an order qualifies for free shipping, it gets assigned to the most cost-effective courier. ### Optimising the checkout experience Using Starshipit's checkout rates feature, the team at Your PetPA now has full control over the shipping rates which display to customers at checkout, and can easily add margins for specific courier products. The checkout rates features helps them tailor their checkout experience, increasing repeat purchases while decreasing shipping costs. ### The result Now that they’re using Starshipit to manage their shipping and fulfilment, the team at Your PetPA has freed up time to focus on their core mission: providing top-quality service and products to pets and their owners. By implementing a multi-courier strategy, using shipping rules to reduce administrative tasks, and taking advantage of the checkout rates feature, Your PetPA has not only saved time on each order but also created a more satisfying customer experience. As a result, Your PetPA can easily maintain its reputation for expert veterinary support and high-quality pet care products in both New Zealand and Australia. ## Ready to start automating? ## https://starshipit.com/case-study/professional-beauty-solutions # How Professional Beauty Solution became an online powerhouse Professional Beauty Solution supplies world-class beauty brands to over 2000 salons, spas and clinics across Australia, easily with shipping automation. Canonical URL: https://starshipit.com/professional-beauty-solutions **Matt and Lisa Williams are the owners of **[**Professional Beauty Solution**](https://www.probeautysolutions.com.au)**, and not unlike a classic beauty transformation story, their business has undergone a radical transformation since they started.** As Matt recalls, “When my wife, Lisa, and I took over this business from my parents 13 years ago, we started out distributing one line of mineral makeup.” Today, Professional Beauty Solution supplies world-class beauty brands to over 2000 salons, spas and clinics across Australia. They also provide salons with all the marketing and training needed to transform their beauty business into a profitable one (a holistic 360 approach!). > “Using Starshipit has helped Professional Beauty Solution future proof for growth and scalability!” — James Stonham, PBS Warehouse Manager ### The challenge: how to get orders to customers faster James Stonham, Warehouse Manager at PBS, explains how much time they spent manually managing inventory and shipping parcels from their single warehouse in Kernell, Sydney. “Initially, when I scoped out the fulfilment workflow, I counted 50 clicks to fulfil an order. > “Using Starshipit has reduced our handling from 50 to 15 clicks. Includes, producing an order; pick & pack; generating a shipping label. ” — James Stonham, PBS Warehouse Manager ### The solution: doubling down on fulfilment and inventory automation In order for Professional Beauty Solutions to scale successfully they decided to review their manual processes and tools to increase their capacity to ship more orders. The team decided to invest in implementing two key automation platforms, **Fishbowl** and **Starshipit**, to ensure they would be able to scale quickly and efficiently. ### [Fishbowl’s](https://www.fishbowlinventory.com.au/?_ga=2.102371781.513561607.1655677495-1416252231.1654552071) inventory automation allows small businesses to compete with big business **Professional Beauty Solutions implemented inventory automation software, Fishbowl, the world’s number one inventory management software for QuickBooks. **Fishbowl’s rich feature set allows small businesses with fewer employees, but with large inventory, to save time by organising their store’s inventory information and keeping it up-to-date. Fishbowl Warehouse also hosts in-depth data and their business intelligence tools help you prevent stockouts, calculate the actual cost of goods sold, and updates you on the most recent bestselling products. ### Starshipit’s automation features do all the work, so you get your beauty sleep - Address auto correction With the help of [**Starshipit’s address validation**](https://support.starshipit.com/hc/en-us/articles/215482503-Validating-shipping-addresses)** feature**, the number of incorrect delivery addresses has reduced considerably. This also is a huge cost savings there are hefty penalties for non-deliveries and improves overall customer experience as it improves first-time deliveries. - Pre-defined packages To save the team hours, they use [pre-defined packages](https://support.starshipit.com/hc/en-us/articles/206705413-Set-up-packages-and-import-weights), satchels and boxes, which include the weight and dimension of the package. The team have over 35 packages saved, so this save’s having to enter the dimensions or weight every time as orders are automatically allocated to the correct size box. This saves a huge amount of time and speeds up the dispatch process. - Bulk Print Shipping Labels PBS also use **Starshipit’s **[**bulk print feature**](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?&_ga=2.260378697.513561607.1655677495-1416252231.1654552071#:~:text=Bulk%20print%20orders%20from%20the,Print%20in%20the%20Orders%20screen.) which allows you to easily filter and select orders per courier to bulk print 100’s of shipping labels at a time. - Customer Tracking Notifications The team prides themselves on delivering a premium service, so they know the importance of enhancing customer engagement and experience, so they are currently setting up **Starshipit’s customer **[**shipping notifications and branded tracking pages**](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking), which auto-send via email or SMS at 5 stages during delivery. This means your brand has 5 opportunities to engage your customer with brand messages or you can upsell or cross sell. You could even include a link to content to keep them entertained until their order arrives. ### The outcome: increased capacity to ship more orders without extra employees James shares the results since they started using Starshipit to automate fulfilment tasks, “During peak season we would usually have to hire one or two additional resources to assist with fulfilment tasks.” > “Since Starshipit, we’ve doubled peak season orders without additional resources.” — James Stonham, PBS Warehouse Manager ### Ready to ship smart and grow faster with multi-courier automation software? Deliver more products to more people by switching to fulfilment automation software that gives you one place to manage multiple couriers and can save you up to 50% in handling time. Starshipit also integrates with leading eCommerce platforms to make it easy to start shipping straight away. Try our [30-day trial for free](https://starshipit.com/free-trial.md), no credit card required. ## Ready to start automating? ## https://starshipit.com/case-study/pushys # Pushys, an eCommerce success story: Floating through the pack Growing success, increasing order volumes and Covid-19 led Pushys to one conclusion: the team decided it was time to find a fulfilment solution. Canonical URL: https://starshipit.com/pushys [**Pushys Online**](https://www.pushys.com.au/?_ga=2.62300012.135640672.1655663649-1538484001.1646615388)** is Australia’s leading online bike retailer, selling big-name road, mountain and BMX bikes, scooters and accessories. **Pushys offer personalised online shopping and product recommendations, and also sell through marketplaces like [eBay](https://starshipit.com/ebay.md) and [Trademe](https://starshipit.com/trademe.md). Pushys are known for their excellent product knowledge and have earned a reputation for being approachable, regardless of skill level. In response to the growing interest in outdoor sports, they have also built a large retail outlet, which happens to be the most significant retail floor space in The Australian Capital Territory. ### eCommerce wheel-spinning For ten years, Pushys has built up an online reputation for being the go-to hub when looking for a range of quality outdoor brands, even sponsoring major athletes. Their blog - named "[The Link](https://thelink.com.au/?_ga=2.101054529.135640672.1655663649-1538484001.1646615388)" profiles athletes, along with the latest product demos and content that demonstrates how the brand has become a valued member of the outdoor sports community. Combined with their growing success and Covid-19; business increased to the point that made managing order volumes challenging. The team decided it was time to find a fulfilment solution. ### How Starshipit helped manage the increase in demand Damien Woolford, Operations Manager at Pushys, outlines the** Starshipit features that have enabled **[**Pushys Online**](https://www.pushys.com.au/?_ga=2.32945022.135640672.1655663649-1538484001.1646615388)** to scale**, as more people start to purchase online, “We required assistance communicating with customers to help minimise customer delivery queries and Starshipit’s solution allows us to automate customer notifications from the moment of checkout to delivery. Another feature that has enabled us to manage increased volumes is [Starshipit’s Print Application](https://support.starshipit.com/hc/en-us/articles/360000693156-Set-up-Print-Application?_ga=2.32945022.135640672.1655663649-1538484001.1646615388), which prints shipping labels at high-speed. Starshipit also integrate with the couriers we already use, [Australia Post](https://starshipit.com/australia-post.md), [CouriersPlease](https://starshipit.com/couriers-please-shipping.md) and [Startrack](https://starshipit.com/startrack-shipping.md), so we can display negotiated courier rates at checkout, which improves the customer’s experience.” By using their own [branded tracking pages](https://starshipit.com/branded-tracking-page.md), Pushys has reduced delivery queries , as customers are kept up-to-date from the moment of checkout to the moment of delivery. Tracking pages has also enabled Pushys to monetise the post purchase experience. ### Centralising workflows with child accounts Centralise workflows from different locations using child accounts With 70 staff members across multilocation fulfilment centres, Pushys have been able to centralise workflows through the use of [Starshpit child accounts](https://support.starshipit.com/hc/en-us/articles/360000553016-Child-accounts?_ga=2.95861852.135640672.1655663649-1538484001.1646615388). So like Pushys, if you ship from multi-locations that require specific needs, child accounts allow you to manage multilocation shipping all in one place. ### What has business been like since using Starshipit? Pushys implemented a Starshipit Enterprise Plan (for retailers printing 4,000+ labels a month) 18 months ago and the team have improved handling efficiencies by a massive 50%. > “Starshipit, saves Pushys 50% handling by automating & centralising fulfilment workflows” The results have been a business game-changer and has freed up their staff to focus on new horizons by expanding their export market. ## Ready to start automating? ## https://starshipit.com/case-study/quantium-solutions # How Quantium Solutions drives global fulfilment success with Starshipit Quantium Solutions optimises global logistics with Starshipit, streamlining international fulfilment for seamless eCommerce delivery. Canonical URL: https://starshipit.com/quantium-solutions **International logistics and fulfilment services provider (3PL) **[**Quantium Solutions**](https://www.quantiumsolutions.com/)** has been on the up and up since they were founded in 2001. ** **With Starshipit powering their shipping and fulfilment since 2018, increasing efficiency and reducing costs across the business, the potential for continued cross-border growth is unlimited.** With Starshipit, Quantium Solutions has been able to eliminate manual carrier integrations, tightly control shipping margins and run lean, efficient warehouses to service the diverse needs of their international clients. Learn how Quantium Solutions has grown to become the fulfilment powerhouse they are today, and how they’ve used Starshipit as a partner for global scale. ### **Quantium Solutions: The key details** ### Introduction Headquartered in Singapore, Quantium Solutions – which is part of Singapore Post Group – **operates in 19 markets** and is a key logistics player in the Asia Pacific region. **Quantium Solutions provides end-to-end delivery, mailing, warehousing and ****[fulfilment services](https://starshipit.com/fulfilment-automation.md)**** to eCommerce businesses**, including some of Australia’s largest fashion and beauty brands. > “We offer a full suite of customised fulfilment and delivery solutions, to allow online sellers to focus on growing their business while we take logistics off their hands.” - Per Gustafsson, Country General Manager (ANZ), Quantium Solutions. It would be an understatement to say that providing logistics and fulfilment services to multiple clients is tough. Beyond the typical fulfilment, account management and cost challenges, Quantium Solutions needs to ensure it’s able to keep up with the demands of a varied (and growing) customer base. ### The challenge ### Success in a multi-client environment As every fulfilment and logistics provider knows, the devil is in the details. For these organisations, **managing the distinct fulfilment needs of dozens or even hundreds of distinct clients requires both global expertise and the very best technology**. Quantium Solutions knows this challenge all too well. The team must balance the needs of multiple businesses across different countries, each with their own shipping requirements and above all else, a need to provide error-free delivery experiences to customers. From the moment a customer clicks “Buy Now”, a complex series of actions takes place, involving different carrier partners, integrated platforms and automated fulfilment technologies, all of which results in a package arriving on a customer’s doorstep on time, and with the right contents. **There’s no room for error here** – choosing the right technology partners is the difference between failure, and the long-term success and growth of the business. ### The solution **It takes many interconnected systems to ensure success in logistics** and fulfilment services – Starshipit is one integral part of this solution. Following a decision to launch in Australia, Starshipit partnered with Quantium Solutions. The goal? To **deliver a seamless fulfilment service** for online ordering, international delivery, warehousing, and tracking for thousands of Australian and international businesses. For Quantium Solutions, **Starshipit acts as the shipping brain**, enabling seamless integration with carriers and sales channels and linking into other key parts of the fulfilment process– including a truly innovative packaging process. > _“Starshipit gives us access to a wider customer base so that we can offer our services to more businesses– be it the small home-based sellers or large enterprises. Our strong physical presence in Asia and around the world means more online sellers can grow their businesses overseas.”_ - Per Gustafsson, Country General Manager (ANZ), Quantium Solutions ### A partner for scale When you’re providing international delivery and warehouse services to customers in Asia, Australia, New Zealand, Europe and beyond, it's vital to scale in the right way. **Starshipit is a key enabler here:** ### In the warehouse When you’re fulfilling orders out of your warehouse for multiple businesses, **every second matters** - and inefficiencies start to add up. Quantium Solutions solves this by running a lean, experienced team – and empowering them with automation. With **Starshipit’s Swiss army knife-like selection of pick and pack features**, the team can shave hours off their fulfilment and ensure orders are always ready for pickup by their designated carrier. **Starshipit tip:** [Bulk printing packing slips and labels](https://starshipit.com/shipping-labels.md), **packing validation and recommended packaging** all help to reduce the chance of human error and save hours every week. To take efficiencies even further, Quantium Solutions deployed CMC CartonWrap and BubbleWrapper machines to pack and wrap goods on-demand. This combination of machines **creates dynamic cardboard boxes **(up to 15 per minute), and **prints and attaches the shipping invoice and label**. The integrated packing process is powered by Starshipit, which **drives label generation through the machine**. As the product moves through the machine to be packed, Starshipit recognises the order, seller account and delivery address. The label is then printed and allocated to the correct order, **eliminating human error and saving time**. ### Better delivery experiences for end customers Finally, Quantium Solutions can deliver better experiences for end-customers by effectively managing the [post-purchase](https://starshipit.com/post-purchase.md) journey. Starshipit enables them to keep customers updated with branded shipping notifications, providing real-time updates from dispatch to delivery. This **transparency is the key to customer loyalty**. Additionally, the automated returns process allows customers to initiate returns easily, simplifying what is often a frustrating experience and reducing the workload on customer service teams. **Starshipit tip:** Starshipit also offers [**robust reporting and analytics functionality**](https://starshipit.com/shipping-reporting.md), enabling businesses to both keep a finger on the pulse of their day-to-day operations, and pull detailed reports to tackle tasks such as invoice reconciliation. ### Next steps: Are you ready for a seamless fulfilment solution? If Quantium Solutions’ success story has inspired you, there are several ways you can start experiencing similar growth and efficiency improvements. Firstly, we recommend [booking a free, personalised demo](https://starshipit.com/book-an-appointment.md) of Starshipit with one of our shipping experts. They’ll guide you through the platform's 3PL-specific features and demonstrate how it can be tailored to **meet the unique needs of your business** – and your customers. If you're eager to dive in, you can [sign up for a free 30-day trial right now](https://app.starshipit.com/Dashboard/SignUp.aspx), and one of our shipping and fulfilment experts will reach out to assist you shortly. Alternatively, you can [explore our interactive demo](https://app.storylane.io/share/cwgnhug5sh7f) to see firsthand how Starshipit can transform your logistics and fulfilment operations. **We look forward to partnering with you on your journey to logistics excellence!** ## It's time to upgrade your fulfilment ## https://starshipit.com/case-study/ruby # Tailored to perfection: Inside RUBY's ship from store success Discover how RUBY, with Starshipit, Cin7 and BDO, revolutionised retail through an innovative ship from store strategy, enhancing customer experience and sustainability efforts. Canonical URL: https://starshipit.com/ruby ### In a nutshell: Since 2002, [RUBY](https://rubynz.com/) has been a beloved New Zealand brand, known for its deep connection to the community and designs that reflect its wearers. This connection is more than just geographical; it's about crafting collections that resonate with the lifestyle, values, and stories of those who wear them. With a commitment that goes beyond the latest trends, rooted in a steadfast commitment to leveraging technology, nurturing their community, and prioritising environmental responsibility, RUBY now has 8 physical stores across the country and uses an optimised [‘ship from store’](https://starshipit.com/ship-from-store.md) strategy to reach customers at home and abroad. Using Starshipit alongside strategic partnerships with tech leaders [Cin7](https://get.cin7.com/inventory-management-software-mm), and [BDO](https://www.bdo.nz/en-nz/home), RUBY has not only elevated their operational efficiency but also redefined what it means to be a customer-centric retailer in today's ever-evolving market. ### Table of contents - Overview – enter the RUBYVERSE - The challenge: cutting through complexity - The Solution: streamlining RUBY's fulfilment - The results: shining light on ship from store success - Wrap up Let’s explore how RUBY navigated the challenges of in-store fulfilment, and how they’ve built a community of loyal ‘Rubettes’ by seamlessly integrating their physical stores with the digital world to create one unified shopping experience. ### Overview – enter the RUBYVERSE Founded in 2002 in Aotearoa, New Zealand, and owned by Christine and Vere Sharma, RUBY has blossomed into a staple of the kiwi fashion scene. Now, RUBY are celebrated not only for their distinctive designs but also for their [deep-rooted commitment to community and sustainability](https://www.mindfood.com/article/ruby-encourages-garment-recycling-with-unique-black-friday-initiative/). With 8 bustling stores across the country, RUBY's journey has been characterised by a continuous mission to bring innovation into every aspect of the retail experience. Central to RUBY's ethos are the 'Rubettes' – a term affectionately coined to describe the brand's loyal customers. The Rubettes are at the heart of RUBY's ship from store strategy, which has been carefully crafted to ensure that the warmth and personal touch of in-store shopping are vividly reflected in the online world. The ship from store model at RUBY is not just about logistics; it’s about extending the in-store experience, ensuring that every customer, regardless of their location, feels connected to the **‘RUBYVERSE’. **This innovative approach has allowed RUBY to optimise their stock management, making their limited-run, exclusive designs accessible to a wider audience – elevating the RUBY shopping experience to new heights of convenience and connection. ### The challenge: cutting through complexity ### Balancing in-store and online inventory RUBY's approach to creating unique, limited-edition pieces presented a significant challenge in keeping a consistent inventory across both physical and online channels. The nature of their business meant that once an item sold out in-store, its availability online was significantly reduced, leading to a lack of options for online shoppers. Head of Digital & Logistics at RUBY, Olivia O’Neil says, “**We don't produce large runs of our styles so if we weren’t able to offer stock in the physical store, that would mean a very limited offering for our online customers.**” This discrepancy created a gap in the customer experience, as the RUBY team prided themselves on offering a wide and accessible range of products to their customers. ### Refining the ship from store strategy While RUBY was already operating a ship from store model, their approach needed an upgrade to meet the evolving expectations of their customers, and to align with the brand's environmental goals. The initial setup wasn’t fully optimised to make the most of the strategic advantage of shipping from the store closest to the customer, which could significantly enhance delivery speed while reducing shipping costs. The process also relied on a lot of manual input, which increased the likelihood of human error and inefficiencies. RUBY recognised the need to streamline the ship from store process, incorporating more [automated systems](https://starshipit.com/fulfilment-automation.md) to fulfil orders and manage inventory. ### The solution ### ✨ Starshipit's sparkle – streamlining RUBY's fulfilment Starshipit played a pivotal role in transforming RUBY's approach to order fulfilment, making the process more efficient and customer-focused. By utilising the Starshipit platform, RUBY could leverage the power of technology to streamline their ship from store strategy, significantly cutting down shipping time and costs. #### Efficient order processing and fulfilment A crucial part of the solution was the ability to fulfill orders from the store closest to the customer's location. This not only shortened delivery times but also reduced shipping costs – a win-win for both RUBY and the Rubettes. Starshipit's integration with Shopify enabled seamless order routing, allowing store staff to access orders through individual Starshipit child accounts linked to their specific store locations. This setup ensured that the fulfilment process was as smooth and efficient as possible, utilising in-store resources effectively and reducing overall operational costs. #### Flexible courier selection The Starshipit rules engine took RUBY's in store fulfilment a step further by automating the courier selection process. Depending on the service chosen at checkout – be it standard, express, or same-day shipping – Starshipit would automatically assign the best courier option. This automation ensured that RUBY could offer more [choice at checkout when it came to shipping options](https://starshipit.com/choice-at-checkout.md), to meet the diverse needs and preferences of their customers, ultimately reducing the likelihood of cart abandonment. #### Enhancing customer experience with delivery options Starshipit also helped to enhance the customer experience by expanding the delivery choices available. **By integrating with Uber Direct**, RUBY was able to offer same-day delivery for locations near their stores, a service that proved invaluable during peak times like the Christmas season. Customers placing last-minute orders could **receive their items within hours**, ensuring they could enjoy their RUBY purchases without delay. ### 🔎 Cin7’s clarity: fine-tuning RUBY's inventory Cin7 is a global leader in integrated inventory management solutions, streamlining stock control across multiple channels and locations to empower retailers and wholesalers with **real-time visibility and control over their operations**. Cin7 stepped in to optimise inventory levels across RUBY’s expanding network of locations and sales channels. As RUBY grew, managing stock became more and more complex, with the need to balance availability across physical stores and online channels. Cin7's solution provided RUBY with the tools to optimise inventory, ensuring that stock levels were managed efficiently to prevent both overstocking and understocking. This not only **safeguarded RUBY's cash flow by reducing capital tied up in excess inventory**, but also ensured that the right products were available for their customers, **maintaining the brand's reputation for accessibility.** #### One single source of truth In using Cin7, RUBY gained a centralised system that offered **real-time visibility into inventory** across all locations and channels. This 'single source of truth' became invaluable for managing the complexities of multi-channel retail, allowing RUBY to understand where stock was held, where it was needed, and **how to best route orders** to meet customer expectations. ### 💎 BDO’s cut: crafting precision with key insights BDO’s expertise in business advisory services provides strategic insights and solutions tailored to enhancing shipping and logistics operations, helping companies like RUBY streamline their supply chains and improve overall efficiency. BDO brought a great deal of strategic insight to RUBY's ship from store model, focusing mostly on the efficiency of stock management and enhancing customer engagement. By providing key insights on pooling stock availability across all RUBY locations, BDO helped address the challenge of stock inconsistencies that often resulted in sell-outs or over-stocking – both common challenges in the world of retail fashion. #### The key to BDO's approach Integral to BDO's approach was aggregating and automating stock across multiple stores and channels, aiming for a more unified inventory system that could minimise the risk of stockouts while maximising the potential for sales. This vision of an optimised stockholding system, where every unit is accounted for and made available for sale, was ambitious but essential for RUBY's goal of seamless inventory flow. #### Boosting the local connection Aside from logistics, BDO emphasised the importance of maintaining strong local customer engagement by ensuring that online purchases carried the same personal touch as in-store experiences – this helped RUBY strengthen their community of Rubettes. Associate Director at BDO, Josh Ambler, agrees **“We feel like ship from store fulfilment drives that customer connection even though the sale was made online.”** This strategy not only enhanced the customer experience but also promoted a sense of belonging, encouraging repeat business and deep brand loyalty. ### ❤️ RUBY’s radiance: shining light on ship from store success After refining their ship from store strategy, RUBY has gained several insights that are key for anyone considering implementing a similar approach. Here's a breakdown: #### 1. Embrace the full potential of ship from store RUBY discovered that in-store fulfilment opens significant opportunities to boost online sales by making in-store stock accessible online. This approach helps reduce the risk of deadstock and eliminates the need to transfer unsold items back to warehouses, ultimately saving on logistics costs. Their advice? Dive in and explore the full scope of ship from store fulfilment to enhance your online presence and sales potential. #### 2. Team engagement is key A vital element in RUBY's success was ensuring [their team, both in-store and online, were fully on board with the process](https://starshipit.com/blog-content/in-store-fulfilment.md). They stress the importance of team buy-in, as it requires a cohesive effort to streamline the fulfilment process efficiently. Engaging your staff and fostering a collaborative culture is essential for a smooth ship from store operation. > **"Make sure your team from both a brick and mortar and online perspective are really into it – getting their buy-in is important as they need to work together as one team to make it as efficient as possible.” ** _Olivia O’Neil - Head of Digital & Logistics_ #### 3. Sales attribution and team unity Addressing sales attribution within the framework, RUBY took on a more holistic view, attributing online sales to their website – regardless of which store fulfils the order – while viewing their inventory as a shared resource across all stores. This approach helped maintain a united team spirit, emphasising that every sale contributes to the collective success of the brand. #### 4. Leverage technology and training RUBY highlights the role of technology in optimising their ship from store system, specifically the use of platforms like Starshipit for fulfilment and inventory management systems like Cin7. Equally important was the training provided to their team, ensuring every team member was across the new systems, which were designed to be intuitive and user-friendly. Olivia says, **"We were moving 7 pieces of tech at the same time, so there was a lot of training going on all at once.”** Thankfully their **Starshipit training only took around half an hour**, and the team were ready to hit the ground running! ### Wrap up After refining their ship from store strategy, RUBY has not only addressed their immediate operational challenges but also carved out a new frontier for their retail fulfilment journey. The tangible results – **faster deliveries, optimised inventory, and strengthened customer engagement** – speak volumes about the effectiveness of their approach. Looking ahead, RUBY sees a ship from store model that continues to evolve with consumer expectations, particularly around delivery speed and flexibility. They anticipate adapting to trends set by retail giants like Amazon when it comes to delivery speed, ensuring they can offer similar levels of service while keeping their unique brand identity and commitment to sustainability. RUBY believes the future of ship from store lies in its ability to **offer a personalised shopping experience** that supports local stores, reduces environmental impact, and meets the expectations of their tight-knit community of Rubettes. For this New Zealand fashion institution, **the sky is the limit.** Interested in unlocking the potential of ship from store for your business? Download our in-depth eBook now. It's filled with actionable insights, best practices, and case studies to help** optimise your fulfilment process, manage inventory more effectively, and build a stronger community of customers just like RUBY did.** - [Download the eBook](https://info.starshipit.com/ship-from-store-ebook) ## Ready to start automating? ## https://starshipit.com/case-study/rudie-nudie # How Rudie Nudie Designs use Starshipit to grow flexibly Discover how eCommerce gives a Melbourne mum the flexibility to grow her business and be a hands-on mum. Meet Rudie Nudie Designs. Canonical URL: https://starshipit.com/rudie-nudie **Jacqui Burton is the inventive owner of the hugely successful online store **[**Rudie Nudie Designs**](https://rudienudiedesigns.com/?_ga=2.25542653.135640672.1655663649-1538484001.1646615388)**, who make waterproof playmats for nappy-free playtime, featuring designs by well-known Australian artists. **We spoke to Jacqui about her journey to success and the lessons she’s learnt since launching in 2018. ### Upskilling and finding her business “why” Jacqui worked full-time as an Account Director at an advertising agency but knew she wanted to start her own business to have more flexibility to spend time with her family. She had some advertising experience but knew that she would need the hands-on know-how to run digital marketing whatever business she started. She decided to upskill by doing a digital course with a Melbourne-based social media outfit, The Digital Picnic . Jacqui could not speak more highly of this team and found the experience invaluable. The team helped her focus her brand story and gave her the confidence and skills to manage the marketing by the time she launched her product. One of the tools Jacqui highly recommends is the “Find your why” business strategy framework by Simon Sinek. > “To help you focus your business strategy and marketing use the Find your why framework by business strategist, Simon Sinek.” ### Rudie Nudie is born As a mum of two, Jacqui’s focus and her business “why” is rooted in supporting fellow mums and families. Finding the right product took time, though. She had a few product ideas, but nothing felt right until she had a eureka moment after washing one too many baby blankets after nappy-free playtime. Jacqui also has an appreciation for art and design, so combining the need for washable playmats and her love of art, she identified an opportunity to create a machine-washable playmate that’s a canvas for local female artists. ### Community as brand building The heart of Rudie Nudie focuses on building a supportive community for mums. A natural starting point was to build a community around shared interests for mums on Instagram. Jacqui found so much support among mums wanting to share experiences and exchange knowledge. As it took a fair amount of time sourcing the right materials for her playmats, Jacqui used this product development time to nurture her followers and bring them along for the journey. This meant that by the time Jacqui launched her product, her fans were eager to purchase a playmat as they were already part of the Rudie Nude community. ### Setting up shop and shipping Jacqui decided to set up her online store with Shopify and discovered via the Australian Shopify Facebook group that her online store would need a shipping solution. There are 2 main shipping solutions: a courier aggregator and a multi-courier enabler. Jacqui opted to launch with a shipping aggregator first, which was fine in the beginning. As her business grew Jacqui was approached by Aramex (ex-Fastway) and offered cheaper shipping rates but was penalized 75c per label for using them as they did not have a partnership with the courier aggregator. At this point, Jacqui decided to switch to using a multi-courier enabler, which allowed her to use the courier of her choice without extra costs. ### Finding a 3PL that cares about small business: Black Bear Fulfillment Jacqui needed help getting all those orders out the door, so she looked into using a 3pl service that would take the time to understand her business and products. She eventually found Black Bear Fulfillment, a Melbourne-based third-party logistics specialist that assists eCommerce sellers to navigate the fulfilment process. She found they took extra care to nurture first-time eCommerce sellers and play an active role in helping her grow her business. Jacqui’s online business has gone through all the growing pains of setting up an online store and the hard work is paying off. Rudie Nudie is doing so well that the artful playmats now sell in jumbo family sizes. > “There are no dumb questions! If you’re starting out in eCommerce I recommend small business forums on social media for feedback and support. " — Jacqui, Owner, Rudie Nudie ### How does Rudie Nudie stack up? This is the technology stack Jacqui uses to run her business: - eCommerce Channels - [Shopify](https://starshipit.com/shopify-shipping-integration.md), Instagram Shop - Accounting software - [Xero](https://starshipit.com/xero-shipping.md) - Third-party Logistics - Black Bear Fulfillment 3PL & shipping solution, Starshipit - Couriers - Fastway, [Australia Post](https://starshipit.com/australia-post.md) eParcel ## Ready to start automating? ## https://starshipit.com/case-study/showpo # Learn how Showpo are using Starshipit to scale shipping operations Showpo is Australia's biggest and fastest-growing fashion eCommerce platform. We talk to Danny Efendi about growth and shipping with Starshipit. Canonical URL: https://starshipit.com/showpo **Showpo is Australia's biggest and fastest-growing fashion eCommerce platform, with customers snapping up their cute playsuits, trendy party dresses, and chic home decor in ever-increasing numbers.** We talked to Danny Efendi, Manager of Logistics & Fulfilment at [Showpo](https://www.showpo.com/?_ga=2.201703249.135640672.1655663649-1538484001.1646615388) about growth and shipping with Starshipit. ### How did it all begin? #### How did it all get started, and what was the inspiration behind starting Showpo? The company was started by Jane Lu nine years ago from her parent's garage. > "We've gone from two shelves in a garage to having 4,700 square metre Distribution Centre in Chullora and an LA hub as well. When Showpo first started we were one of the first companies to utilise social media and market our products organically. As Showpo's grown we've gotten better at doing this, and we're not scared of trying new things if the outcome is better for our customers. We're always looking at ways to make our customer experience better." #### What were some of the failures or key challenges you encountered on your journey? > “We went from a garage to a small warehouse to a 3PL to a much larger warehouse. Our fulfilment has never been stronger. The challenge has been the growth." #### What is your main role or daily responsibilities? > “I manage Logistics and Fulfilment for Showpo." #### Who else is involved? Showpo has over 120 employees across its Sydney headquarters and Distribution Centre, and a number of contractors that support the team. ### Showpo and Starshipit #### What was the business problem that caused you to look for a shipping solution such as Starshipit? > “We have a wide range of shipping options from standard, express to same-day delivery in Australia. We also export to over 80 countries worldwide. Starshipit was the perfect solution - with very simple integration to our carriers, and minimal setup required." #### What was life like before Starshipit? > “One big issue we face was that of unmanifested orders from our last mile partners. This often resulted in hefty penalties by our carrier. Starshipit makes the manifesting process simple and we have never encountered an unmanifested issue since go live with Starshipit." > "Starshipit has a robust and direct API integration with all our carriers and a webhook that allows us to validate addresses on our front. This means that we never encounter unmanifested parcels and this has become a big cost saving for the business." #### What benefits have you experienced since implementing Starshipit? > “Starshipit allows the Showpo Customer Happiness Team to provide our customers with updated and reliable tracking on the spot. It’s extremely clear and user-friendly and gives us heaps of flexibility. This means we can update and print customer's labels quickly, whilst also providing them with accurate tracking information." #### What were the key factors you considered when selecting your shipping solution? And what made you decide to go with Starshipit? > "Starshipit can be seen as a premium software solution without the premium price tag." #### How likely are you to recommend Starshipit to others? > “Very likely." ### Future plans #### Where would you like to see the company in the next year? > “We're are looking at becoming the first online retailer to offer same-day delivery Monday to Saturday to all Australian metro including Perth. We're almost there as we currently offer this service to Sydney, Melbourne, Brisbane, and Adelaide.” #### What advice or tips would you give to other entrepreneurs who would love to follow in your footsteps and start an online business? > “Our company values are 'Think Big: Get Sh*t Done: and Have Fun', and I think they pretty much sum that question up. ## Ready to start automating? ## https://starshipit.com/case-study/the-feather # How The Feather saves handling time with a multi-courier solution See how The Feather cut handling time by 80% with Starshipit’s multi-courier shipping workflow and smarter fulfilment operations. Canonical URL: https://starshipit.com/the-feather **The Feather is Australia’s largest seller and importer of the widest selection of feather plumes from around the world, including the ever-glamorous ostrich, peacock and pheasant plumes.** All sourced to the highest standard and a natural bi-product. > “We have less stress. I kick myself for not using Starshipit sooner!” The business is managed by the owner, Shelley Steinwede, who inherited The Feather from her mother-in-law over fifteen years ago, and Leanne Cotte, who has been working with Shelley for close on ten years. Leanne is responsible for getting all the orders out the door to their clientele who are mostly in Australia and New Zealand, with some orders coming in from international clients. ### The challenge: shipping feathers can be heavy going As fashion trends have shifted over the years, The Feather product line has evolved alongside these shifting demands. For example, as Leanne explains, “With the rise of the boho fashion look we decided to extend our product line to include dried flowers. We keep up with what our customers want, who are primarily in fashion and entertainment, and the wedding and crafts industries.” For a business that supplies so many glamorous events, it was particularly un-glamorous work having to manually process orders. “The main problem we were facing was the time it was taking us to process shipping labels. We would manually type in each of our customers address onto the [Australia Post eParcel system](https://starshipit.com/australia-post.md).” As orders increased, what didn’t increase were the number of hours in a day. “Some days we would have over 100 orders, so you can only imagine the time it would take me. There were also more errors, as it was easy to type in the incorrect address, so I was constantly under the pump to get all my shipments done before our postal pickup.” Another time-consuming task was ensuring that the delicate plumes and flowers were packaged safely as a lot of the orders were destined for high-end Great Gatsby parties or a dream wedding. > Top tip: You pay penalty fees for every parcel returned from an incorrect address, so ensuring all packages go out with correct addresses as much as possible will save you money. ### The solution: an easy-to-use shipping solution Leanne and Shelley would often wonder how big brands manage shipping high volumes every day. It seemed highly unlikely that they would also be sitting for hours manually processing thousands of orders one at a time. Eventually Shelley and Leanne reached breaking point and Shelley reached out to her network to find a shipping solution. A friend of Shelley’s recommended Starshipit as a multi-courier shipping solution that would easily plug into their online store. However, Leanne was resistant. She knew there had to be a better way, but she had worked out a system and didn’t want to disrupt the process, as slow as it was. > “I’m going to be very honest and say I wasn’t entirely sold when Shelley told me we were changing over, even when I knew the way I was currently doing shipping was not efficient. They implemented Starshipit and Leanne became an instant fan. **“Changing over to Starshipit was a gamechanger! I couldn’t believe how simple it was. What’s been amazing is how responsive the team are at Starshipit. I’ll be in the middle of orders and there will be some small issue, but I need an answer there and then as I wouldn’t be able to continue. So I would send an email and without fail I would get a reply within minutes and that usually solved the problem.”** At this stage, The Feather use the [label printing application](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.36639840.135640672.1655663649-1538484001.1646615388), but as Leanne becomes more familiar with the product features she realizes that there are even more ways that she could streamline her fulfilment process. ### The outcome: 80% saved in handling time Leanne is more than happy they started automating all shipping tasks with Starshipit, “We save 80% handling time, which means I have more time to focus on other areas of the business.” ## Ready to start automating? ## https://starshipit.com/case-study/the-party-people # Award-winning innovation: The Shoppable Magic Mirror Explore The Party People's award-winning Shoppable Magic Mirror: an AR innovation that’s reshaping retail, boosting customer engagement and raising the bar for omnichannel strategies. Canonical URL: https://starshipit.com/the-party-people ### Key points: ### About this case study Take a peek behind the scenes of the Shoppable Magic Mirror that’s making waves in the retail industry, by pioneering an imaginative new way to combine in-store and online shopping into one seamless omnichannel experience. ### Overview As Australia's leading party supply store, [The Party People](https://www.thepartypeople.com.au/) have a history of retail innovation. From being the first in Australia to launch Click & Collect in 1999, to pioneering advertising on Google and Bing, and trialing scan & go technology, they've been consistently raising the bar in retail. Continuing this trend, they've now developed the award-winning Shoppable Magic Mirror, a breakthrough in combining digital and physical shopping into one unique [omnichannel](https://starshipit.com/ecommerce-omnichannel-shipping.md) experience. Integrating with key tech partners including Starshipit and stockinstore, this innovative tool, featuring augmented reality, redefines the customer experience, offering an interactive way to shop through the mirror itself. **Quick note:**** **What is augmented reality? This technology displays a computer-generated image in the real world, thus providing a hybrid view: Digital images overlaid on to a real scene. ### The reveal Launched in Campbelltown, NSW, during the spooky season of Halloween, The Party People showcased a creation that's setting a new standard in retail – the Shoppable Magic Mirror. This isn't just any mirror; it's a portal to a versatile and engaging shopping experience. Thanks to the brilliant minds from [stockinstore](https://www.stockinstore.com/), [ShopExp](https://shopexp.io/), [Uber](https://www.uber.com/nz/en/item-delivery/) and Starshipit. It's here to show us that the future of retail isn't just coming – it's already here. In this case study, we're peeling back the curtain to reveal the magic behind the mirror. With a mix of cutting-edge technology and collaboration, where augmented reality and practicality meet to deliver a shopping experience that's as delightful as it is efficient. The Shoppable Magic Mirror merges augmented reality with the ease and convenience of online shopping. You can try on costumes virtually, click to buy them on the spot, and decide if you'd like them delivered directly to your door or set aside for Click & Collect. Let's unpack the story of the Shoppable Magic Mirror – we'll share how it works, why it matters, and what it signifies for the future of retail in Australia and beyond. ### The innovation ### Shopping with Augmented Reality The Augmented Reality (AR) mirror by tech partner ShopExp has the unique capability of turning the mundane into the extraordinary, which is exactly what shoppers encounter when they gaze into The Party People's Shoppable Magic Mirror. The first encounter with the mirror lets customers see themselves not just as they are, but as they could be, decked out in The Party People's vibrant costumes. It transforms shopping from a task into an experience. Each customer's interaction with the mirror is a one-on-one session where choices appear virtually tailored to their size, and styles can be swapped with effortless hand gestures. This level of customisation increases customer engagement, making each visit to the Magic Mirror a unique adventure. With its augmented reality interface, the mirror demonstrates a thoughtful blend of entertainment and convenience, ensuring that each customer's journey through The Party People's imaginative experience is engaging and effortless. But it gets even better, as Dean Salakas (Head of The Party People) explains, > _“Augmented reality mirrors are floating around, but we have taken them to another level by adding checkout functionality to them. It’s my understanding that globally this has never been done before.”_ ### Bridging online and in-store shopping This mirror is much more than a high-tech reflection. It acts as an online shopping cart, blending the physical and digital into one seamless experience. It's like having the endless aisle of online shopping with the added bonus of being able to 'try' things on in real life, without the hassle of changing rooms or the disappointment of an item being out of stock. Thanks to stockinstore's wizardry, the Magic Mirror knows exactly where every costume is at any moment. So, if your heart is set ona pirate outfit in the mirror, it can tell you straight away whether you can grab it from the shelf or have it shipped to your home. This means you can say ‘goodbye’ to the letdown of 'sold out' tags, and ‘hello’ to the instant gratification of snagging your perfect party outfit. What’s not to love about getting the instant buzz of in-store shopping with all the convenience of online browsing? With a simple gesture, customers can virtually whisk through racks, sizes, and colours. During the launch in Campbelltown, the team prioritised the user experience and guided shoppers to navigate the gestures required, as most people were unfamiliar with these actions. Once shoppers got the hang of it, the gestures were simple and intuitive enough to make the shopping experience a breeze. The mirror itself can be placed at a variety of locations — in this case, a pop-up location in Macarthur Square. But it can be set up as a stand-alone retail activation, after-hours in a shop window, or even on hoarding for a store under construction, and practically anywhere with space for a mirror. By merging online and in-store shopping in such a unique way, the Magic Mirror doesn't just bridge a gap—it closes it, ensuring that no matter how you like to shop, your experience is just as enjoyable and convenient. ### Inventory management with stockinstore Stockinstore plays a crucial part in the Shoppable Magic Mirror's ecosystem, acting as the backbone for inventory management. Its technology enables the mirror to offer '[Ship from Store](https://starshipit.com/ship-from-store.md)' and 'Click & Collect' options, streamlining the path from product discovery to purchase. **Here's how it works:** Once a customer picks out a costume using the AR mirror, stockinstore's system quickly checks availability and directs the order to the nearest location that has it in stock or can ship it fastest. This not only simplifies the customer's shopping experience, but also improves inventory efficiency for The Party People. For the customer, this means they can choose a costume and have it ready for pick-up or on its way for delivery with minimal delay. For The Party People, it means better inventory control and the ability to balance stock across stores, preventing overstocking and shortages. It’s a practical, no-fuss solution that benefits everyone involved. ### Seamless shipping and fulfillment with starshipit Combining the inventory precision of stockinstore with the [optimised shipping power of Starshipit](https://starshipit.com/fulfilment-automation.md), the Magic Mirror delivers a frictionless shopping experience that flows smoothly from the moment of choice to the joy of receiving. The Starshipit platform steps in right where stockinstore's inventory solutions leave off, ensuring that once an item is selected, its journey to the customer is quick and stress-free. We manage all shipping-related tasks — from [generating labels](https://starshipit.com/shipping-labels.md) to assigning orders to carriers — and keep customers in the loop with real-time [branded tracking updates](https://starshipit.com/shipping-notifications.md) delivered via email and SMS. The collaboration of Starshipit and stockinstore means that as soon as a customer selects a costume through the Magic Mirror, it's all systems go. The chosen item is not only promptly found but also dispatched to its destination, whether that’s a direct line to the customer's doorstep or a speedy pickup at the store. ### Findings, impact and recognition The launch of Shoppable Magic Mirror marked a huge milestone in retail innovation. The findings from the initial deployment revealed some key insights: - Customer engagement with new technology needs to be both engaging and simple, and the integration of digital and physical retail needs to be intuitive and seamless for the user experience. - The Magic Mirror successfully drove foot traffic to the physical store, increasing in-store sales, and elevating The Party People’s brand presence in a competitive market. This successful integration of technology and customer experience was even awarded **Best In-Store Innovation at the NORA awards for 2023**. This is a reflection (no pun intended) of The Party People’s commitment to innovation. The recognition at the NORA awards emphasizes the Magic Mirror’s role in setting new standards in the retail world. ### The future The Magic Mirror, with its augmented reality technology and checkout functionality, invites us to imagine a world where convenience, personalisation, and instant gratification are at our fingertips, completely changing the way we engage with retail. As stockinstore’s Andrew Maver concludes, > _“The future of the Magic Mirror is undoubtedly endless. We see this as a versatile solution that shopping centres can adopt. Introducing it to attract new or potential tenants, oroffering it to existing tenants looking to showcase their latest arrivals or fashion items. This is why we want to share this technology with retailers, because each retailer may have unique ideas on how to utilise it.”_ As they look ahead, The Party People are excited to continue working with their project team, exploring new executions, and planning for more innovative deployments next Halloween. This journey has just begun, and the potential for the Magic Mirror in reshaping retail experiences is huge. ## Ready to start automating? ## https://starshipit.com/case-study/torchmonster # TorchMonster: Ditching post office lines for weekly time savings Discover how TorchMonster saved hours each week by ditching manual shipping for Starshipit’s automated solution, scaling effortlessly with them as they grew. Canonical URL: https://starshipit.com/torchmonster ### Key points When their weekend side hustle ramped up into a full-time business, husband and wife/co-founder team Sanna and Tim found themselves **overwhelmed with shipping admin** – including daily trips to the post office. Looking to bring some order to the shipping chaos that’s involved in getting a business off the ground, they started to use Starshipit to manage their shipping. What followed was a shift that can only be described as dramatic: **[faster fulfilment](https://starshipit.com/fulfilment-automation.md)**** and smoother operations that have continued to keep pace with their growth**. With an easy setup and handy fulfilment automations that “just work,” [TorchMonster](https://www.torchmonster.co.nz/) now ships smarter, not harder, and they’re **ready for whatever comes next**. ### Introduction NZ success story TorchMonster began as a side hustle during downtime between contract work in the film and TV industry. Co-founders Sanna and Tim started selling high-performance torches to film crew colleagues and outdoor enthusiasts. Orders would trickle in – at first. “We’d get one or two orders a week,” Sanna explains. “I handwrote every label and walked them to the post shop with my baby. We were just making it up as we went.” But as word started to get around and their customer base grew, **TorchMonster quickly became more than a side project**. ### Challenge ### Key takeaways ### From handwritten labels to an overwhelming shipping workload As TorchMonster grew into a full-fledged business, the manual shipping processes that were manageable in the early days couldn’t keep up. **Sanna had been handling every order manually** – writing addresses by hand, managing inventory in a home garage, and walking parcels to the post office. There was no automation, no tracking system, and no streamlined process, just grit and late nights. Then the pandemic hit. **During the COVID lockdowns, demand for their torches and accessories skyrocketed**. One week alone brought in more orders than they’d seen in the fledgling company's history, exposing just how fragile their fulfilment setup had become. TorchMonster briefly trialled another shipping solution (GoSweetSpot), but it only added frustration. The system was difficult to navigate, reprinting labels was “a nightmare,” and they never heard from the support team. “No one from their team ever checked in with us. I don’t even know if we’re still paying them!” For a growing business juggling family, logistics, and big opportunities, it was clear **they needed a ****[smarter, more intuitive solution](https://starshipit.com/small-shippers.md)**, one that would save time, reduce stress, and scale with them. Enter, Starshipit. ### Solution ### Key takeaways As the business grew, TorchMonster needed a fulfilment solution that didn’t feel like another job to learn. Tim, TorchMonster’s co-founder and a longtime early adopter of smart tools, had came across Starship early on and immediately knew it was a fit. “Tim’s always on the lookout for tools that just make things work better, and as soon as he tried Starshipit, he said, ‘**This is so much better**.’ It was such a relief to finally **have something that felt modern and intuitive**.” **Starshipit fully replaced their need to handwrite labels** with a streamlined system that automated their shipping, end-to-end. From [label generation](https://starshipit.com/shipping-labels.md) and [returns](https://starshipit.com/branded-returns.md) to real-time tracking and order editing, every part of the process became faster, and far easier. “**I didn’t even need a tutorial**. From the moment I logged in, I just got it. Everything made sense. That’s so rare with software, especially when you’re juggling everything else in a small business.” Now, years later, **Sanna prints all of the day’s orders in one go, saving valuable time and reducing room for error during busy periods**. Whether she’s editing a shipment, generating a return label, or just checking statuses, Starshipit gives her the control she needs without slowing her down. “The automations, the ability to edit orders, **Starshipit just gives me control without making it complicated. It’s saved me so much time and stress**.” What used to be a time-consuming task is now a smooth, reliable part of the business and one less thing to worry about. ### Simple integrations with carrier partners One of the biggest advantages for TorchMonster was how easily they could connect Starshipit with their preferred carrier, [New Zealand Post](https://starshipit.com/new-zealand-post.md). “I didn’t realise I could just add couriers in the settings – it was that simple,” says Sanna. From the start, Starshipit’s [native integration](https://starshipit.com/integrations.md) with NZ Post meant they could start shipping straight away, with **no technical setup or complicated onboarding**. As they began exploring international orders, the same ease-of-use applied. Adding new carriers is as simple as selecting one from the list and setting up basic shipping rules. No custom development. No delays. Whether they’re sending a local overnight parcel or shipping gear overseas, TorchMonster knows Starshipit will handle the handoff, automatically, accurately, and without the headaches. ### Ready to make shipping the easiest part of your business? If TorchMonster’s story resonates with you, there are a few simple ways to experience the same kind of fulfilment flow that helped Sanna and Tim grow their business, without the stress. You can start with a [free, personalised demo from one of our shipping experts](https://starshipit.com/book-an-appointment.md). We’ll walk you through how Starshipit works, **show you the features Sanna loves most**, and **help you tailor the platform to fit your unique setup**. Prefer to dive straight in? [Sign up for a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) and start streamlining your shipping today. One of our team members will check in to offer support as you go. Or if you’d rather explore on your own, [try our interactive demo](https://app.storylane.io/share/zo4d54dk0zpm) to get a feel for how Starshipit works behind the scenes. ## Ready to start automating? ## https://starshipit.com/case-study/toyworld # Building an omnichannel strategy with Toyworld & stockinstore Learn how Toyworld implemented an omnichannel shipping and fulfilment strategy with ship from store and click and collect. Canonical URL: https://starshipit.com/toyworld ### Key stats ### About this case study Discover how Toyworld Australia utilised their store network to build an ominchannel fulfilment strategy and supercharge their growth, all powered by class-leading technology from [Starshipit](https://starshipit.com/fulfilment-automation.md) and [stockinstore](https://www.stockinstore.com/). ### Overview Toyworld is Australia’s largest specialist toy retailer with 125 stores across the country. On a mission to optimise fulfilment, Toyworld implemented Find in Store in 2020, click & collect in 2021 and lastly [ship from store](https://starshipit.com/blog-content/ship-from-store-one-way-to-grow-your-business.md)/store fulfilment. Toyworld used Starshipit and stockinstore to complete this omnichannel transformation. Since implementing Starshipit and stockinstore, Toyworld has achieved: - 118% increase in online conversion rates. - 198% increase in click & collect sales in 2022 vs 2021. Now, national online orders reach customers on average 3 days faster prior to ship from store and 5 days faster on a local level. ### The challenge Like most retailers with an online presence, Toyworld Australia started to see a steady [rise in online purchases](https://www.tidio.com/blog/online-shopping-statistics/), but the team began to worry they wouldn’t be able to keep up with the growing demand. With all online orders being dispatched from a single warehouse in Townsville, Queensland, they were starting to run out of room and were unable to maintain the level of inventory required to sustain their desired growth. They saw three options: 1. Setup another warehouse: Requiring a substantial investment in stock and staff. 1. Use a [3PL](https://starshipit.com/blog-content/when-should-your-online-store-use-third-party-logistics.md) provider: Would still need to purchase inventory as well as adding 3PL fees. The franchise- or membership-based business model of Toyworld Australia was also a roadblock. These options would create competition between head office and franchisee store members. The third option was the most radical change: Use their store network to fulfill online orders. ### What is ship from store? [Ship from store](https://starshipit.com/blog-content/ship-from-store-one-way-to-grow-your-business.md) is a shipping model where sellers use inventory held in physical stores to fulfil sales from their eCommerce channels. Basically, when a customer places an order through an online store, that order is sent to the store that’s closest to the customer and fulfilled there instead of a central warehouse. Benefits typically include lower freight costs, faster delivery times and improved stock turnover. #### Getting everyone onboard Sven Karlsson, General Manager of Toyworld Australia, said the challenge was convincing store owners to get onboard with the direction they wanted to take the business. > “We had initial resistance due to concerns about how much percentage will be taken from their profits and sales.” Sven Karlsson, General Manager, Toyworld Australia. Toyworld determined it was crucial for its franchise member stores to be engaged in their online growth. They need a solution that wouldn’t require any additional stock or staffing investment and would create a shared goal to grow the online business. ### The solution Using Starshipit’s best-in-class shipping automation and stockinstore's omnichannel solutions, Toyworld was able to connect their eCommerce and physical stores and transform their business. Let's see how Toyworld deployed Starshipit and stockinstore. ### How Starshipit fits in Starshipit’s [shipping automation platform](https://starshipit.com/fulfilment-automation.md) is the fulfilment engine for every Toyworld store. While stockinstore handles the omnichannel logic, Starshipit handles fulfilment. Once stockinstore determines an order needs to be shipped, Starshipit takes over and assigns couriers, writes back the relevant details to other platforms, applies smart shipping rules and generates shipping labels. Toyworld’s franchise model benefits from a flexible fulfilment engine like Starshipit because it gives store owners flexibility when it comes to [which couriers they want to use](https://starshipit.com/integrations.md), while still giving Toyworld head office control. With this approach, head office can manage their wider brand experience and ensure they’re meeting their own targets. With Starshipit, each Toyworld store maintains their own courier relationships and service levels with Australia Post, as is the case with many franchise models. But by centralising fulfilment, Toyworld head office gets complete oversight, no matter which store an order comes from. #### Cutting down on shipping costs Now, with Toyworld utilising their franchise locations, they’ve reduced shipping costs by 30%. In future, Toyworld can use Starshipit’s fulfilment automation technology to take things even further, adding in a mix of couriers with shipping logic to assign the right couriers to right orders, saving even more time each week. ### How stockinstore® fits in stockinstore’s existing omnichannel initiatives had been successfully adopted by both customers and stores, so adding the [Ship from Store solution](https://www.stockinstore.com/solutions/ship-from-store/) was an easy and natural progression. Toyworld identified key stores and members who understood and were engaged in their vision to grow the brand through their Member Fulfilment initiative. There was a clear strategy to initially add stores who would provide greater online stock depth and allow the business to sell significantly more, especially during heavy promotional periods. The technical solution required stockinstore to integrate with [Shopify Plus](https://www.shopify.com/nz/plus), Retail Express, a custom stock aggregator and Starshipit for fulfilment management. It replaced multiple Shopify Apps that weren’t sophisticated for a complex store fulfilment program. ### The result Here’s a snapshot of the key quantitative Year on Year metrics Toyworld has achieved: - 118% increase in eCommerce conversion rate in 2022 compared to 2021. - 115% increase in website conversion rates in 2022. - 198% increase in Click & Collect sales. - Online warehouse reduced converted stock into cash and hasn’t needed to replenish to meet increased demand. - Significantly increased online stock depth without additional investment, allowing customers to purchase more. - Decreased staff costs at online warehouse due to decentralized model, particularly during peak periods. ### Delivery improvements - Local deliveries now occur in all states. - 26% delivery time improvement or 2.7 days faster than when only head office was fulfilling orders. - 21.4% reduction in interstate deliveries. ### The outcome The numbers are great, but for Toyworld, there was more to success than just metrics. Here are some of the amazing qualitative benefits for the business: - **Participation:** Stores/franchisees are now actively involved in the success of the online store. They see it as an opportunity to generate incremental revenue rather than as a threat to their bricks and mortar business. - **Cohesiveness:** Store owners want to align their product range to the website, giving them the best chance to fulfil orders and generate incremental revenue for doing almost nothing. - **Brand recognition:** from both customers, who can trust the business to fulfil their orders quickly, and from suppliers who see bigger orders from Toyworld for products being promoted online. - **Data, data, data:** Data from both online and physical stores helps Toyworld drive the business to continually improve in ways they never thought was possible 2 years ago. To say the solution was a success would be a gross understatement. In 9 short months, 26 stores had started participating in online fulfilment. A long list of stores have since joined the queue to come onboard. ## Ready to start automating? ## https://starshipit.com/author/abi-bennett # Abi Bennett — Chief Operating Officer Chief Operating Officer _Abi Bennett is the Chief Operating Officer at Starshipit and an advocate for smarter retail operations. Having spent years working with retailers across Australia, New Zealand and beyond, she shares practical insights into shipping, fulfilment, warehouse operations and the technology helping modern retailers scale._ Canonical URL: https://starshipit.com/author/abi-bennett ## Articles - [From satisfied to delighted: Elevating the customer experience for growth](https://starshipit.com/blog-content/from-satisfied-to-delighted-elevating-the-customer-experience-for-growth.md) - [Peak warehouse operations: how leading retailers prepare casual teams, carriers and systems](https://starshipit.com/blog-content/peak-warehouse-operations-casual-staff.md) ## https://starshipit.com/author/author-starshipit # Starshipit Elevate your shipping game with Starshipit! Automate labels, rates, tracking & more for a seamless eCommerce experience. Get started & watch your business grow. Elevate your shipping game with Starshipit. Automate labels, rates, tracking & more for a seamless eCommerce experience. Get started & watch your business grow. Canonical URL: https://starshipit.com/author/author-starshipit ## Articles - [2022 Holiday shipping deadlines ](https://starshipit.com/blog-content/2022-holiday-shipping-deadlines.md) - [5 Tips to market your ecommerce store on social media](https://starshipit.com/blog-content/5-tips-to-set-your-ecommerce-store-up-to-succeed-at-selling-on-social.md) - [5 tips to win customer loyalty from checkout to delivery ](https://starshipit.com/blog-content/5-tips-to-win-customer-loyalty-from-checkout-to-delivery.md) - [5 ways to manage your customers when couriers are delayed](https://starshipit.com/blog-content/5-ways-to-manage-your-customers-when-couriers-are-delayed.md) - [6 Benefits of Selling on Social for your Online Store](https://starshipit.com/blog-content/6-benefits-of-selling-on-social-for-your-online-store.md) - [6 Post-Purchase Email Examples You Should be Sending](https://starshipit.com/blog-content/6-post-purchase-email-examples-you-should-be-sending.md) - [6 tips for retailers to win during Black Friday (and Cyber Monday)](https://starshipit.com/blog-content/6-ways-retailers-can-win-with-fulfilment-this-black-friday-cyber-monday.md) - [9 ways to make your shipping more sustainable](https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable.md) - [A break in 'TheMarket' with NZ's new online shopping platform](https://starshipit.com/blog-content/a-break-in-themarket-with-nzs-new-online-shopping-platform.md) - [Starshipit expands into the UK eCommerce market](https://starshipit.com/blog-content/announcing-starshipits-expansion-into-the-uk-ecommerce-market.md) - [Apps and integrations that help simplify your shipping process](https://starshipit.com/blog-content/apps-and-integrations-that-help-simplify-your-shipping-process.md) - [Are you an Aramex customer? Switch to myFastway API & ship faster](https://starshipit.com/blog-content/are-you-a-fastlabel-customer-switch-to-myfastway-api-ship-faster.md) - [Australia Post recipient contact requirements postponed until 2027: What retailers need to know](https://starshipit.com/blog-content/australia-post-contact-requirements-2026.md) - [How The Feather saves handling time with a multi-courier solution](https://starshipit.com/blog-content/australias-largest-plumage-sellers-save-80-handling-using-a-multi-courier-shipping-solution.md) - [Coast: BigCommerce & Starshipit deliver a first class customer experience](https://starshipit.com/blog-content/big-commerce-and-starshipit-deliver-a-first-class-customer-experience-for-premium-lifestyle-brand-coast.md) - [Border Express + Starshipit partner for eCommerce success](https://starshipit.com/blog-content/border-express-starshipit-partner-for-ecommerce-success.md) - [eCommerce fulfilment: Strategies to fulfill online orders](https://starshipit.com/blog-content/ecommerce-fulfillment-strategies-to-fulfill-online-orders.md) - [eCommerce Fulfilment 101 - techniques & methods ](https://starshipit.com/blog-content/ecommerce-fulfilment-101-techniques-and-methods.md) - [eCommerce returns policy: 9 tips to build your own ](https://starshipit.com/blog-content/ecommerce-returns-policy-9-tips-to-build-your-own.md) - [Keep your customers informed with automated notifications](https://starshipit.com/blog-content/experiencing-delays-keep-your-customers-informed.md) - [Four ways to speed up your fulfilment processes with Starshipit](https://starshipit.com/blog-content/four-common-ecommerce-challenges-starshipit-solves.md) - [Get ready for EU eCommerce VAT changes from July 2021](https://starshipit.com/blog-content/get-ready-for-eu-ecommerce-vat-charges-from-july-2021.md) - [Getting started with shipping on Shopify](https://starshipit.com/blog-content/getting-started-with-shipping-on-shopify.md) - [When to invest in an inventory management system for your e-commerce business](https://starshipit.com/blog-content/how-an-inventory-management-system-can-help-you-grow-your-business.md) - [How do couriers charge retailers for shipping?](https://starshipit.com/blog-content/how-do-couriers-charge-businesses-for-shipping.md) - [Learn how Showpo are using Starshipit to scale shipping operations](https://starshipit.com/blog-content/how-showpo-get-sht-done-have-fun-using-starshipit.md) - [How Starshipit helped VetShopAustralia save time and reduce dispatch errors](https://starshipit.com/blog-content/how-starshipit-helped-vetshopaustralia-save-time-and-reduce-errors-during-dispatch.md) - [How to use the last mile in fulfilment to build your brand](https://starshipit.com/blog-content/how-to-brand-the-online-shopping-delivery-experience-and-why-its-a-good-idea.md) - [How to deliver post-purchase experiences that lead to more sales on social](https://starshipit.com/blog-content/how-to-deliver-post-purchase-experiences-that-lead-to-more-sales-on-social.md) - [How to choose the best shipping software for your eCommerce store](https://starshipit.com/blog-content/how-to-find-the-best-shipping-software-for-ecommerce.md) - [Delivery options increases sales: express, click & collect, same day](https://starshipit.com/blog-content/how-to-get-orders-out-your-doors-faster.md) - [The best ways to grow your ecommerce business internationally](https://starshipit.com/blog-content/how-to-grow-your-business-internationally.md) - [eCommerce during Covid-19: How to nail dispatch and shipping](https://starshipit.com/blog-content/how-to-nail-dispatch-despite-covid-19.md) - [How to offer free shipping for your small business](https://starshipit.com/blog-content/how-to-offer-free-shipping-for-your-small-business.md) - [How to package and send your orders](https://starshipit.com/blog-content/how-to-package-and-send-your-orders.md) - [How shipping and fulfilment can win you gold this peak season](https://starshipit.com/blog-content/how-to-prepare-your-fulfilment-and-shipping-for-the-peak-season.md) - [Guide: Launch your store and start shipping in 24 hours](https://starshipit.com/blog-content/how-to-set-up-an-online-store-start-shipping-in-24-hours-or-thereabouts.md) - [How to set up live shipping rates at checkout](https://starshipit.com/blog-content/how-to-set-up-live-shipping-rates-at-checkout.md) - [How to set up shipping for your eCommerce store](https://starshipit.com/blog-content/how-to-set-up-shipping-for-your-ecommerce-store.md) - [Important factors when considering your fulfilment system](https://starshipit.com/blog-content/important-factors-when-considering-your-fulfilment-system.md) - [Hermes + Starshipit partner to deliver innovative eCommerce fulfilment in the UK](https://starshipit.com/blog-content/integrate-hermes-with-shopify-or-your-preferred-platform-using-starshipit.md) - [How Starshipit and Shopify maximise your eCommerce experience](https://starshipit.com/blog-content/integration-focus-how-starshipits-integration-with-shopify-maximises-your-ecommerce-experience.md) - [Integration Focus: Starshipit + Xero](https://starshipit.com/blog-content/integration-focus-starshipit-xero.md) - [Integration Focus: Starshipit’s integration with BigCommerce](https://starshipit.com/blog-content/starshipits-integration-with-bigcommerce.md) - [Create a powerful online store with WooCommerce and Starshipit](https://starshipit.com/blog-content/kuu0rg1xydfffwjj7cf9fmo3phni2t.md) - [Navigating cross-border eCommerce fulfilment complexities in 2022](https://starshipit.com/blog-content/navigating-cross-border-ecommerce-fulfilment-complexities-in-2022.md) - [Starshipit integrates with Singapore Post to deliver world-class shipping automation](https://starshipit.com/blog-content/new-courier-more-choice-with-singapore-post.md) - [New courier: Ship with Royal Mail? We've got you covered](https://starshipit.com/blog-content/new-courier-ship-with-royal-mail-weve-got-you-covered.md) - [Starshipit in the UK: DHL eCommerce, Parcel Europe & Deutsche Post Int.](https://starshipit.com/blog-content/new-integrations-dhl-ecommerce-plus-dhl-parcel-europe-deutsche-post-international.md) - [The benefits of Starshipit's print app for Windows](https://starshipit.com/blog-content/new-windows-app-available-for-an-even-faster-shipping-experience.md) - [Mastering omnichannel: A complete guide to retail and fulfilment](https://starshipit.com/blog-content/omnichannel-retail-is-good-for-sales-but-what-about-your-fulfilment.md) - [Our 5 top eCommerce store integrations](https://starshipit.com/blog-content/our-5-top-ecommerce-store-integrations.md) - [Parcel tracking: Best practices for happy customers](https://starshipit.com/blog-content/parcel-tracking-best-practices-for-happy-customers.md) - [Platform Integration : Starshipit + Trade Me](https://starshipit.com/blog-content/platform-integration-starshipit-trademe.md) - [5 tips for improving the post-purchase customer experience](https://starshipit.com/blog-content/receiving-too-many-where-are-my-parcel-enquiries.md) - [Checklist: How to set up shipping for your eCommerce store](https://starshipit.com/blog-content/set-up-shipping-for-your-ecommerce-store.md) - [Shopify post-purchase guide: Keeping customers in the loop ](https://starshipit.com/blog-content/shopify-post-purchase-guide-keeping-customers-in-the-loop.md) - [How SKDA saves two hours per day using Starshipit](https://starshipit.com/blog-content/spotlight-on-australian-success-story-skda-who-have-reduced-fulfilment-challenges-with-starshipit.md) - [Send smarter and save with MyPost Business](https://starshipit.com/blog-content/starshipit-and-mypost-business.md) - [Starshipit and Sherpa’s new integration: Making shipping easy](https://starshipit.com/blog-content/starshipit-and-sherpa-integration-making-shipping-easy.md) - [Starshipit and Catch Marketplace integrate to deliver value for retailers](https://starshipit.com/blog-content/starshipit-catch-marketplace-integrate-to-deliver-value-for-retailers.md) - [DPD+Starshipit: Automated shipping solutions in the UK](https://starshipit.com/blog-content/starshipit-connects-with-dpd-uk-dpd-international.md) - [Overview: Starshipit's NZ courier integrations](https://starshipit.com/blog-content/starshipit-integrates-with-nz-couriers-castle-parcels-amp-poste-haste-to-speed-up-deliveries-for-kiwi-businesses.md) - [How Australia Post and Starshipit empower eCommerce retailers](https://starshipit.com/blog-content/starshipit-now-integrates-with-australia-post-mypost-business-to-deliver-shipping-automation-in-australia-and-beyond.md) - [What's the difference between Starshipit and NZ Post eShip?](https://starshipit.com/blog-content/starshipit-v-eship-same-same-but-different.md) - [How Coast maintain first-class customer service for their luxury brand](https://starshipit.com/blog-content/starshipit-x-coast-2.md) - [Flora & Fauna tame eCommerce fulfilment with Starshipit](https://starshipit.com/blog-content/starshipit-x-flora-fauna.md) - [Starshipit’s End of Year Product Update 2021](https://starshipit.com/blog-content/starshipits-end-of-year-product-update-2021.md) - [Starshipit's October 2021 product update](https://starshipit.com/blog-content/starshipits-october-2021-product-update.md) - [Starshipit’s self-service channels empower online retailers to keep shipping](https://starshipit.com/blog-content/starshipits-self-service-channels-empower-online-retailers-to-keep-shipping.md) - [What are APIs and why are they important?](https://starshipit.com/blog-content/tech-101-series-apis-explained.md) - [The anatomy of a perfect post purchase campaign](https://starshipit.com/blog-content/the-anatomy-of-a-perfect-post-purchase-campaign.md) - [Tech 101 Series: What are integrations & why are they useful?](https://starshipit.com/blog-content/the-secret-life-of-integrations-what-they-are-why-theyre-useful.md) - [The benefits of using online, real-time inventory management software](https://starshipit.com/blog-content/the-value-of-inventory-management-systems-for-your-ecommerce-store.md) - [How to reduce “where’s my parcel?” queries with shipping automation](https://starshipit.com/blog-content/too-many-wheres-my-parcel-queries-automated-shipping-could-be-the-answer.md) - [Best Shopify shipping apps for 2026: 10 options to compare](https://starshipit.com/blog-content/top-ten-shipping-apps-for-shopify.md) - [Guide to transporting dangerous goods (2023)](https://starshipit.com/blog-content/transporting-dangerous-goods-australia.md) - [Understanding the differences between eShip and Starshipit](https://starshipit.com/blog-content/understanding-the-differences-between-eship-and-starshipit.md) - [Integration focus: How Starshipit’s integration with Adobe Commerce makes it easy to do business](https://starshipit.com/blog-content/v55j2tkh2nvdrcdezsxk0tul9qld6o.md) - [How small business owners can ship more parcels in less time](https://starshipit.com/blog-content/want-to-send-more-parcels-to-more-people.md) - [What are shipping rules and why do you need them?](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md) - [What is a branded tracking page? Benefits and setup](https://starshipit.com/blog-content/what-is-a-branded-tracking-page.md) - [What's the difference between an aggregator and enabler?](https://starshipit.com/blog-content/what-is-a-courier-aggregator.md) - [eCommerce customer service: What is a good return policy?](https://starshipit.com/blog-content/what-is-a-good-return-policy-for-my-ecommerce-store.md) - [What is DHL “On Demand Delivery”?](https://starshipit.com/blog-content/what-is-dhl-on-demand-delivery.md) - [Understanding IOSS in Europe: Compliance and customer satisfaction](https://starshipit.com/blog-content/what-is-ioss-import-one-stop-shop-europe-how-to-stay-compliant-and-ship-happy.md) - [White Fox Boutique opt for advanced shipping solutions by Starshipit](https://starshipit.com/blog-content/white-fox-boutique-opt-for-advanced-shipping-solutions-by-starshipit.md) - [Why on-demand delivery is a necessity in online shopping](https://starshipit.com/blog-content/why-on-demand-delivery-is-no-longer-just-a-concept.md) - [Your complete guide to choosing fulfilment services](https://starshipit.com/blog-content/your-complete-guide-to-choosing-fulfilment-services.md) - [Your guide to managing returns on Shopify](https://starshipit.com/blog-content/your-guide-to-managing-returns-on-shopify.md) - [Your super simple eCommerce fulfilment system checklist](https://starshipit.com/blog-content/your-super-simple-ecommerce-fulfilment-system-checklist.md) - [Zapier + Starshipit: Supercharge your shipping process](https://starshipit.com/blog-content/zapier-starshipit-supercharge-your-shipping-process.md) ## https://starshipit.com/author/burkhard-berger # Burkhard Berger — Founder of Novum Burkhard Berger is the founder of Novum™ Burkhard Berger is the founder of Novum™. He helps innovative B2B companies implement revenue-driven SEO strategies to scale their organic traffic to 1,000,000+ visitors per month. Curious about what [your true traffic potential](https://novumhq.com/consulting/) is? Canonical URL: https://starshipit.com/author/burkhard-berger ## Articles - [Shipment delays: Most common causes and how to mitigate risks](https://starshipit.com/blog-content/shipment-delays-most-common-causes-and-how-to-mitigate-risks.md) ## https://starshipit.com/author/chris-lavoie # Chris Lavoie — Tech Partner Manager Guest writer Chris Lavoie, Tech Partner Manager at Gorgias. This was a guest blog written by Chris Lavoie, Tech Partner Manager, at [Gorgias](https://gorgias.grsm.io/jvl615nybnrb), the #1 helpdesk for eCommerce. Gorgias helps transform your customer support from painful to exceptional by using automation and monetisation at its core, to ultimately build your brand with each customer interaction. Canonical URL: https://starshipit.com/author/chris-lavoie ## Articles - [5 automations to improve your customer experience](https://starshipit.com/blog-content/5-automations-to-improve-your-customer-experience.md) ## https://starshipit.com/author/david-renwick # David Renwick — Product Marketing Lead David is Starshipit's Product Marketing Lead. David is Starshipit's Product Marketing Lead. When he's not whipping up a fresh new product update or chatting to customers for a new case study, you'll typically find him scoping out coffee spots and talking about what's on at the movies. Connect with him on [LinkedIn](https://www.linkedin.com/in/davidrenwicknz/). Canonical URL: https://starshipit.com/author/david-renwick ## Articles - [25 tips for the holiday eCommerce peak season](https://starshipit.com/blog-content/25-tips-for-the-holiday-ecommerce-peak-season.md) - [49 shipping and fulfilment terms that you need to know](https://starshipit.com/blog-content/43-shipping-and-fulfilment-terms-that-you-need-to-know.md) - [5 benefits of a post-purchase strategy (and how to build one)](https://starshipit.com/blog-content/5-benefits-of-a-post-purchase-strategy-and-how-to-build-one.md) - [5 benefits of integrating your courier management system with Shopify ](https://starshipit.com/blog-content/5-benefits-of-integrating-your-courier-management-system-with-shopify.md) - [5 ways to use your shipping data (And how to get started)](https://starshipit.com/blog-content/5-ways-to-use-your-shipping-data.md) - [The best inventory companies & tactics in eCommerce](https://starshipit.com/blog-content/best-inventory-companies-and-tactics.md) - [Complete guide to easy eCommerce fulfilment integration ](https://starshipit.com/blog-content/complete-guide-to-easy-ecommerce-fulfilment-integration.md) - [Cost of shipping: How to determine shipping costs when selling online](https://starshipit.com/blog-content/costs-of-shipping.md) - [Countdown to peak: 6 quick tips for shipping success](https://starshipit.com/blog-content/countdown-to-peak-6-quick-tips-for-shipping-success.md) - [DHL Shipping Cost: Savings tips, tricks and tools for eCommerce](https://starshipit.com/blog-content/dhl-shipping-costs.md) - [eCommerce order tracking: Why tracking packages is a must](https://starshipit.com/blog-content/ecommerce-order-tracking-why-tracking-packages-is-a-must.md) - [End-to-end shipping integrations – Send, track and return](https://starshipit.com/blog-content/end-to-end-shipping-integrations-send-track-and-return.md) - [EU HS codes: Are you ready for the 2023 shipping regulation changes?](https://starshipit.com/blog-content/eu-tariff-codes.md) - [Evolving Expectations: A Look into the Future of eCommerce Shipping ](https://starshipit.com/blog-content/evolving-expectations-ecommerce-report.md) - [8 amazing examples of order tracking + emails](https://starshipit.com/blog-content/examples-of-order-tracking-emails.md) - [Exploring eco-friendly logistics: A conversation with Sendle’s Director of Sustainability](https://starshipit.com/blog-content/exploring-eco-friendly-logistics-with-sendles-director-of-sustainability.md) - [From shelves to algorithms: Navigating the future of inventory management](https://starshipit.com/blog-content/from-shelves-to-algorithms-navigating-the-future-of-inventory-management.md) - [Growing your eCommerce business with international shipping](https://starshipit.com/blog-content/growing-your-ecommerce-business-with-international-shipping.md) - [How to fix invalid destination addresses](https://starshipit.com/blog-content/how-do-i-fix-invalid-destination-address.md) - [How long does international shipping take?](https://starshipit.com/blog-content/how-long-does-international-shipping-take.md) - [How to craft the perfect post-purchase follow up sequence](https://starshipit.com/blog-content/how-to-craft-the-perfect-post-purchase-follow-up-sequence.md) - [How to create and print your Shopify shipping labels](https://starshipit.com/blog-content/how-to-create-and-print-your-shopify-shipping-labels.md) - [How to customise Shopify shipping labels](https://starshipit.com/blog-content/how-to-customise-shopify-shipping-labels.md) - [How to get the most out of your eCommerce management software](https://starshipit.com/blog-content/how-to-get-the-most-out-of-your-ecommerce-management-software.md) - [Plug-and-play carriers in Starshipit: how to start shipping sooner](https://starshipit.com/blog-content/how-to-guide-plug-and-play-carriers-in-starshipit.md) - [How to improve your post-purchase eCommerce strategy](https://starshipit.com/blog-content/how-to-improve-your-post-purchase-ecommerce-strategy.md) - [Proven strategies to reduce shipping costs on Amazon](https://starshipit.com/blog-content/how-to-reduce-shipping-costs-on-amazon.md) - [Get started with shipping on The Iconic](https://starshipit.com/blog-content/how-to-sell-and-ship-on-the-iconic-marketplace.md) - [Integrate your eCommerce store with Starshipit](https://starshipit.com/blog-content/integrate-your-ecommerce-store-with-starshipit.md) - [International shipping label guide: How to create, fill out and attach labels](https://starshipit.com/blog-content/international-shipping-label-guide.md) - [Klaviyo shipping confirmation emails: The ultimate guide](https://starshipit.com/blog-content/klaviyo-shipping-confirmation-emails.md) - [Large item shipping companies: The retailer’s guide](https://starshipit.com/blog-content/large-item-shipping-companies.md) - [How to build, manage and run a winning delivery fleet](https://starshipit.com/blog-content/manage-your-fleet.md) - [How to manage shipping when using a multi-brand strategy](https://starshipit.com/blog-content/multi-brand-shipping-strategy.md) - [Getting started with plain labels in Starshipit](https://starshipit.com/blog-content/plain-label-shipping.md) - [How-to guide: Print orders in Starshipit](https://starshipit.com/blog-content/print-orders-starshipit.md) - [Product update: April 2024](https://starshipit.com/blog-content/product-update-april-2024.md) - [Product update: August 2022](https://starshipit.com/blog-content/product-update-august-2022.md) - [Product update: August 2023](https://starshipit.com/blog-content/product-update-august-2023.md) - [Product update: August 2024](https://starshipit.com/blog-content/product-update-august-2024.md) - [Product update: December 2023](https://starshipit.com/blog-content/product-update-december-2023.md) - [Product update: December 2024](https://starshipit.com/blog-content/product-update-december-2024.md) - [Product update: February 2024](https://starshipit.com/blog-content/product-update-february-2024.md) - [Product update: February 2025](https://starshipit.com/blog-content/product-update-february-2025.md) - [Product update: How to manage eCommerce returns](https://starshipit.com/blog-content/product-update-how-to-manage-ecommerce-returns.md) - [Product update: July 2025](https://starshipit.com/blog-content/product-update-july-2025.md) - [Product update: June 2023](https://starshipit.com/blog-content/product-update-june-2023.md) - [Product update: June 2024](https://starshipit.com/blog-content/product-update-june-2024.md) - [Product update: October 2023](https://starshipit.com/blog-content/product-update-october-2023.md) - [Product update: October 2024](https://starshipit.com/blog-content/product-update-october-2024.md) - [Product update: Q1 2023](https://starshipit.com/blog-content/product-update-q1-2023.md) - [Product update: Q4 2022](https://starshipit.com/blog-content/product-update-q4-2022.md) - [Royal Mail strikes: What eCommerce businesses can do](https://starshipit.com/blog-content/royal-mail-strikes-what-ecommerce-businesses-can-do.md) - [New feature: Rules for checkout rates](https://starshipit.com/blog-content/rules-for-checkout-rates.md) - [Say hello to our new brand ](https://starshipit.com/blog-content/say-hello-to-our-new-brand.md) - [Ship from store: One way to grow your business ](https://starshipit.com/blog-content/ship-from-store-one-way-to-grow-your-business.md) - [How to solve rural delivery challenges and boost customer satisfaction](https://starshipit.com/blog-content/ship-to-rural-addresses-rural-deliveries.md) - [5 shipping insights we learned from surveying our customers](https://starshipit.com/blog-content/shipping-insights-fulfilment-survey.md) - [Shipping lithium batteries: Guide for retailers](https://starshipit.com/blog-content/shipping-lithium-batteries.md) - [Shipping rates: Why an aggregator might not be right for you](https://starshipit.com/blog-content/shipping-rates-why-an-aggregator-might-not-be-right-for-you.md) - [Shipping tariffs: Meaning, costs, and actions for retailers](https://starshipit.com/blog-content/shipping-tariffs.md) - [Shopify checkout page: How to customise + Examples](https://starshipit.com/blog-content/shopify-checkout-page-how-to-customise-updates.md) - [Simple guide to setting up shipping on your Shopify store](https://starshipit.com/blog-content/simple-guide-to-setting-up-shipping-on-your-shopify-store.md) - [Understanding DHL eCommerce + DHL Express](https://starshipit.com/blog-content/starshipit-and-dhl-ecommerce.md) - [Introducing the Starshipit pick and pack mobile app](https://starshipit.com/blog-content/starshipit-mobile-app.md) - [The best eCommerce store integrations](https://starshipit.com/blog-content/the-best-ecommerce-store-integrations.md) - [The importance of post-purchase upsells on your customer experience](https://starshipit.com/blog-content/the-importance-of-post-purchase-upsells-on-your-customer-experience.md) - [The verifiable data revolution: An introduction for eCommerce retailers](https://starshipit.com/blog-content/the-verifiable-data-revolution-an-introduction-for-ecommerce-retailers.md) - [Third party returns management integrations for Shopify](https://starshipit.com/blog-content/third-party-returns-management-integrations-for-shopify.md) - [UI 2.0: A new look for the Starshipit app](https://starshipit.com/blog-content/ui-20-a-new-look-for-the-starshipit-app.md) - [Understanding eCommerce fulfilment automation: Tips and tricks for beginners](https://starshipit.com/blog-content/understanding-ecommerce-fulfilment-automation-tips-and-tricks-for-beginners.md) - [Unveiling Sustainable Shipping Strategies with the CEO of The Better Packaging Co.](https://starshipit.com/blog-content/unveiling-sustainable-shipping-strategies-with-the-ceo-of-the-better-packaging-co.md) - [Use shipping automation to save time this holiday season (with 3 examples)](https://starshipit.com/blog-content/use-shipping-automation-to-save-time-this-holiday-season.md) - [What is a fulfilment service?](https://starshipit.com/blog-content/what-is-a-fulfilment-service.md) - [What is a multi-courier strategy?](https://starshipit.com/blog-content/what-is-a-multi-courier-strategy.md) - [What is a packing slip? What to include + template](https://starshipit.com/blog-content/what-is-a-packing-slip-template.md) - [HS codes: Your ultimate guide to HS tariff codes](https://starshipit.com/blog-content/what-is-hs-code.md) - [What is on-demand delivery? ](https://starshipit.com/blog-content/what-is-on-demand-delivery.md) - [What is shipping automation?](https://starshipit.com/blog-content/what-is-shipping-automation.md) - [Why retailers are no longer building direct integrations](https://starshipit.com/blog-content/why-retailers-are-no-longer-building-direct-integrations.md) ## https://starshipit.com/author/jennifer-caust # Jennifer Caust — Digital Marketing Lead Digital Marketing Lead Jen is Starshipit's Digital Marketing Lead and with 10 years of sales and marketing experience, she specialises in digital strategy including lead generation, content marketing, SEO, video creation, graphic design and branding - did someone say jack of all trades? Find her on [LinkedIn](https://www.linkedin.com/in/jennifercaust/). Canonical URL: https://starshipit.com/author/jennifer-caust ## https://starshipit.com/author/kendyl-morris # Kendyl Morris — Author & Strategic Advisor, Shipping & Fulfilment Kendyl Morris leads shipping and eCommerce research at Starshipit, drawing on more than 30,000 data points to uncover trends in delivery, fulfilment and customer expectations. She translates those findings into practical guidance that helps retailers strengthen shipping operations and make informed decisions about growth. Kendyl Morris is an author and strategic advisor in shipping and fulfilment. She leads shipping and eCommerce research at Starshipit, drawing on more than 30,000 data points to uncover trends in delivery, fulfilment and customer expectations. She translates those findings into practical guidance that helps retailers strengthen shipping operations and make informed decisions about growth. [Connect on LinkedIn](https://www.linkedin.com/in/kendyl-morris-180006165/). Canonical URL: https://starshipit.com/author/kendyl-morris ## Articles - [How to reduce eCommerce shipping costs: 14 practical ways to protect your margins](https://starshipit.com/blog-content/how-to-reduce-shipping-cost.md) - [What are landed costs, duties and DDP in international shipping?](https://starshipit.com/blog-content/landed-costs-duties-ddp-international-shipping.md) - [Peak season shipping tips to help you fix what matters first](https://starshipit.com/blog-content/peak-season-shipping-tips.md) ## https://starshipit.com/author/kevin-ells # Kevin Ells — Marketing Manager Marketing Manager Kevin Ells is the Marketing Manager at Haptik, which helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences. Canonical URL: https://starshipit.com/author/kevin-ells ## Articles - [Five reasons to implement a chatbot that improves your customers' eCommerce experience ](https://starshipit.com/blog-content/five-reasons-to-implement-a-chatbot-that-improves-your-customers-ecommerce-experience.md) ## https://starshipit.com/author/kimberley-hughes # Kimberley Hughes — Content Marketing Lead Kimberley is Starshipit's Content Marketing Lead. Kimberley is Starshipit's Content Marketing Lead. Her days are filled with creative storytelling and innovative content strategies. Off the clock, she's an all-seasons iced coffee fan, a Catan strategist, and skincare explorer. For a peek into her world, find her on [LinkedIn](https://www.linkedin.com/in/kimberley-hughes-se/). Canonical URL: https://starshipit.com/author/kimberley-hughes ## Articles - [How to automate shipping labels to save time and money](https://starshipit.com/blog-content/automate-shipping-labels.md) - [Starshipit joins the B Corp movement](https://starshipit.com/blog-content/b-corp-certification.md) - [Can you ship nail polish internationally?](https://starshipit.com/blog-content/can-you-ship-nail-polish-internationally.md) - [Can you ship shampoo internationally? Tips for DHL, FedEx and USPS](https://starshipit.com/blog-content/can-you-ship-shampoo-internationally.md) - [Can you ship skincare internationally? ](https://starshipit.com/blog-content/can-you-ship-skincare-internationally.md) - [Can you ship soap internationally?](https://starshipit.com/blog-content/can-you-ship-soap-internationally.md) - [Christmas cut-off dates 2025: Australia Post, DHL + More](https://starshipit.com/blog-content/cut-off-date-for-christmas-shipping.md) - [Delivery performance KPIs: 13 metrics to optimise the last-mile ](https://starshipit.com/blog-content/delivery-performance-kpi.md) - [5 must-have eCommerce mobile apps for scaling retailers](https://starshipit.com/blog-content/ecommerce-mobile-apps.md) - [eCommerce omnichannel strategy: 6 best practice tips from experts](https://starshipit.com/blog-content/ecommerce-omnichannel-strategy.md) - [ Frozen food shipping: Can you ship frozen food internationally?](https://starshipit.com/blog-content/frozen-food-shipping.md) - [Save 8 hours a week: Game-changing fulfilment tips and tricks](https://starshipit.com/blog-content/fulfilment-tips-and-tricks.md) - [How to calculate shipping costs for eBay: Tips for running a successful eBay store](https://starshipit.com/blog-content/how-to-calculate-shipping-costs-for-ebay.md) - [How to ship jewellery internationally: Cost, carriers and packaging](https://starshipit.com/blog-content/how-to-ship-jewellery-internationally.md) - [In store fulfilment: How to prepare your retail team](https://starshipit.com/blog-content/in-store-fulfilment.md) - [International courier shipping done right - An expert guide](https://starshipit.com/blog-content/international-courier-shipping.md) - [How to calculate and reduce international shipping costs](https://starshipit.com/blog-content/international-shipping-costs.md) - [How to choose multi-carrier shipping software for eCommerce](https://starshipit.com/blog-content/multi-carrier-shipping-software.md) - [Multi warehouse shipping: 5 benefits from retailers who get it right](https://starshipit.com/blog-content/multi-warehouse-shipping.md) - [NZ Low-Value Goods Levy 2026: What retailers need to know](https://starshipit.com/blog-content/nz-low-value-goods-levy.md) - [Paperless picking: How mobile workflows transform fulfilment speed and order accuracy](https://starshipit.com/blog-content/paperless-picking.md) - [Post purchase email automation: Flow & sequence best practice](https://starshipit.com/blog-content/post-purchase-email-automation-sequence-flow.md) - [11 Best post purchase email examples](https://starshipit.com/blog-content/post-purchase-email-examples.md) - [8 Best post purchase survey extensions on Shopify ](https://starshipit.com/blog-content/post-purchase-survey-extension-shopify.md) - [Post purchase surveys: 15+ essential questions to ask customers](https://starshipit.com/blog-content/post-purchase-survey.md) - [Product update: November 2025](https://starshipit.com/blog-content/product-update-november-2025.md) - [Scaling pains: Why inventory and shipping break as you grow](https://starshipit.com/blog-content/scaling-pains-why-inventory-and-shipping-break-as-you-grow.md) - [Sendle cancels all shipments: What retailers need to know and do next](https://starshipit.com/blog-content/sendle-halts-shipments.md) - [How to set up your own carrier accounts for retail shipping](https://starshipit.com/blog-content/set-up-carrier-accounts.md) - [How can you ship makeup & cosmetics internationally?](https://starshipit.com/blog-content/ship-makeup-and-cosmetics-internationally.md) - [How to ship alcohol internationally](https://starshipit.com/blog-content/shipping-alcohol-internationally.md) - [How to ship coffee beans internationally](https://starshipit.com/blog-content/shipping-coffee-beans-internationally.md) - [Can you ship cookies internationally](https://starshipit.com/blog-content/shipping-cookies-internationally.md) - [Carrier fuel surcharges are rising: what AU retailers need to do now to protect margins](https://starshipit.com/blog-content/shipping-fuel-surcharge.md) - [Shipping KPIs: 9 essential metrics for data-driven fulfilment](https://starshipit.com/blog-content/shipping-kpi.md) - [How to ship wine internationally](https://starshipit.com/blog-content/shipping-wine-internationally.md) - [Introducing Starshipit WMS: Run your entire fulfilment operation in one system](https://starshipit.com/blog-content/starshipit-wms-warehouse-management.md) - [Stocky is shutting down: What Shopify merchants need to do next](https://starshipit.com/blog-content/stocky-shutting-down.md) - [Starshipit is UPS Ready: A powerful partnership for streamlined shipping solutions](https://starshipit.com/blog-content/ups-ready.md) - [US shipping without disruptions: Practical steps for retailers](https://starshipit.com/blog-content/us-shipping-without-disruptions.md) - [Warehouse KPI examples: 24 KPIs you need to improve fulfilment](https://starshipit.com/blog-content/warehouse-kpi.md) - [What is a 3PL and when to use one for your eCommerce business](https://starshipit.com/blog-content/when-should-your-online-store-use-third-party-logistics.md) ## https://starshipit.com/author/mollie-woolnough-rai # Mollie Woolnough-Rai — Senior Marketing Manager Senior Marketing Manager Mollie Woolnough-Rai is the Senior Marketing Manager at Penny Black, which connects brands and their customers at the moment of unboxing to create personalised experiences. Canonical URL: https://starshipit.com/author/mollie-woolnough-rai ## Articles - [Return on Packaging Spend: a new metric to unlock the revenue potential of your unboxing moment](https://starshipit.com/blog-content/return-on-packaging-spend-a-new-metric-to-unlock-the-revenue-potential-of-your-unboxing-moment.md) ## https://starshipit.com/author/sofia-newcombe # Sofia Newcombe — Business Development Manager Sofia Newcombe is one of Starshipit's Business Development Managers Sofia is one of Starshipit's experienced, customer centric Business Development Managers. She wants to inspire retailers to push their boundaries and obtain peak performance within their Supply Chain. Sofia's expertise is being able to provide a consultative approach every step of the way, always ensuring her interactions provide value, innovation and education. Canonical URL: https://starshipit.com/author/sofia-newcombe ## Articles - [35 eye-opening eCommerce, shipping and fulfilment stats for 2023](https://starshipit.com/blog-content/35-ecommerce-shipping-and-fulfilment-stats-2023.md) - [The 5 C’s of post-purchase](https://starshipit.com/blog-content/post-purchase-tips-ecommerce.md) ## https://starshipit.com/author/tara-hunt # Tara Hunt — Product Marketing Manager Tara is Starshipit's Product Marketing Manager. Tara is Starshipit's Product Marketing Manager. Her days are spent shaping product stories, refining messaging, and helping customers understand the value behind every feature. Off the clock, she's exploring new restaurants, hiking for the best views, and planning her next adventure. For a peek into her world, find her on [LinkedIn](https://www.linkedin.com/in/tara-hunt-2021). Canonical URL: https://starshipit.com/author/tara-hunt ## Articles - [6 strategies to optimise your 3PL fulfilment workflows](https://starshipit.com/blog-content/6-strategies-to-optimise-3pl-fulfilment-workflows.md) - [Best Sendle alternatives in 2026: What to use now that Sendle has shut down](https://starshipit.com/blog-content/best-sendle-alternatives-2026.md) - [eCommerce fulfilment in Australia and New Zealand: 5 assumptions retailers should rethink](https://starshipit.com/blog-content/ecommerce-fulfilment-australia-new-zealand.md) - [eCommerce fulfilment trends in 2026: what the retail data actually says](https://starshipit.com/blog-content/ecommerce-fulfilment-trends-2026.md) - [EU De Minimis 2026: What retailers shipping to Europe need to know](https://starshipit.com/blog-content/eu-de-minimis-2026.md) - [EU Product Identifiers (PIDs) 2026: What ANZ retailers and 3PLs need to know](https://starshipit.com/blog-content/eu-product-identifiers-2026.md) - [How to choose a warehouse management system for eCommerce](https://starshipit.com/blog-content/how-to-choose-warehouse-management-system-ecommerce.md) - [How to improve inventory accuracy in a warehouse](https://starshipit.com/blog-content/how-to-improve-inventory-accuracy-in-a-warehouse.md) - [Peak season shipping playbook: how ready is your fulfilment operation?](https://starshipit.com/blog-content/how-to-prepare-for-the-peak-season.md) - [How to ship perfume internationally – Including carrier guides (FedEx, DHL and more)](https://starshipit.com/blog-content/how-to-ship-perfume-internationally.md) - [Pick & Pack vs Starshipit WMS: Which is right for your warehouse?](https://starshipit.com/blog-content/pick-and-pack-app-vs-wms.md) - [Post purchase experience: Customer journey examples in eCommerce](https://starshipit.com/blog-content/post-purchase-experience.md) - [Starshipit product update: 2026 so far](https://starshipit.com/blog-content/product-update-june-2026.md) - [Starshipit Product Update: What’s new this quarter](https://starshipit.com/blog-content/product-update-october-2026.md) - [Shipping emails: The best examples, with free templates](https://starshipit.com/blog-content/shipping-emails-best-examples-free-templates.md) - [Warehouse management system migration: how to switch without disrupting fulfilment](https://starshipit.com/blog-content/switch-warehouse-management-systems.md) - [The best printer for printing shipping labels (2026)](https://starshipit.com/blog-content/the-best-printer-for-printing-shipping-labels.md) - [Warehouse management system vs shipping software: what growing brands actually need](https://starshipit.com/blog-content/wms-vs-shipping-software.md) ## https://starshipit.com/blog/in-store-fulfilment # In-store fulfilment Learn how to run in-store fulfilment smoothly and store dispatch workflows that reduce delivery times and keep inventory moving. Canonical URL: https://starshipit.com/blog/in-store-fulfilment ## Entries - [eCommerce omnichannel strategy: 6 best practice tips from experts](https://starshipit.com/blog-content/ecommerce-omnichannel-strategy.md): Retailers are embracing omnichannel strategies to meet customers on every possible channel and platform. Plan for success with our best practice tips. - [In store fulfilment: How to prepare your retail team](https://starshipit.com/blog-content/in-store-fulfilment.md): Retailers are using in-store fulfillment to cut shipping costs and get products to customers quickly. How can your business adopt this strategy and succeed? - [Mastering omnichannel: A complete guide to retail and fulfilment](https://starshipit.com/blog-content/omnichannel-retail-is-good-for-sales-but-what-about-your-fulfilment.md): The answer to streamlining fulfilment across multiple channels comes down to a strong omnichannel fulfilment strategy. Learn how in this article. - [Ship from store: One way to grow your business ](https://starshipit.com/blog-content/ship-from-store-one-way-to-grow-your-business.md): Learn about ship from store – where you use inventory held in physical stores to fulfil sales from your eCommerce channels (like Shopify). ## https://starshipit.com/partner/3pl-central # 3PL Central Integrate 3PL Central to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/3pl-central ### Connect 3PL Central to Starshipit for faster fulfilment **The shipping app connecting **[**3PL Central**](https://3plcentral.com/?_ga=2.224106011.1695906626.1655070807-1538484001.1646615388)** to Aus Post, DHL, Royal Mail + more.** 3PL Central is an award-winning, cloud-based warehouse management system (WMS) solution built to simplify complex logistics. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why 3PL Central + Starshipit? Starshipit integrates 3PL Central with [Shopify](https://apps.shopify.com/starshipit?_ga=2.189904171.1695906626.1655070807-1538484001.1646615388), Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to [print your shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388) and [send tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and 3PL Central you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate 3PL Central and Starshipit](https://support.starshipit.com/hc/en-us/articles/360000117075-3PL-Central-Integration?_ga=2.181007911.1695906626.1655070807-1538484001.1646615388) ## 3PL Central shipping and fulfilment FAQs ##### How does 3PL Central work with Starshipit? 3PL Central supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with 3PL Central? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with 3PL Central? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after 3PL Central orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/abel-software # Abel Software Learn about integration with Abel Software. Automate your shipping with the best practice platform that works with the tools you already use. Canonical URL: https://starshipit.com/abel-software ### Connect Abel Software to Starshipit for shipping automation **Starshipit integrates with **[**Abel Software**](https://www.abelsoftware.com/starshipit/)** to save you time.** You can connect to multiple couriers and enable easy shipping by quickly generating labels one at a time or in bulk, automatically assigning orders to your chosen couriers and notify customers with branded tracking updates. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Abel Software? Starshipit integrates with Shopify, Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Abel Software you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Abel Software and Starshipit (Abel Software website)](https://www.abelsoftware.com/starshipit/?_ga=2.259379786.135640672.1655663649-1538484001.1646615388) ## Abel Software shipping workflow FAQs ##### Can Starshipit integrate with Abel Software? Yes, where a supported integration is available. Starshipit connects shipping workflows with Abel Software so teams can reduce manual handling between orders, fulfilment, and dispatch. ##### Does Starshipit replace Abel Software? No. Abel Software remains the system for retail, finance, inventory, or business operations. Starshipit handles the shipping layer: importing eligible orders, generating labels, managing carriers, and sending tracking updates. ##### Can Starshipit connect shipping carriers to Abel Software? Yes. Starshipit can help bridge Abel Software order data with carrier workflows, so teams can manage labels, tracking, carrier services, and shipping rules from one platform instead of building separate carrier connections. ##### Is there a Starshipit API for custom Abel Software shipping workflows? Yes. The Starshipit API can support custom shipping integrations when a business uses a custom ERP, eCommerce platform, or internal system. This can reduce the need to build separate integrations with each carrier. ## https://starshipit.com/partner/allied-express-shipping # Manage your Allied Express shipping Get the all-in-one Allied Express shipping tool and automate your entire shipping process. Reduce Allied Express courier tracking queries. Canonical URL: https://starshipit.com/allied-express-shipping ### Allied Express tracking and shipping integration for retailers **Allied Express is a logistics company offering courier services and national distribution services across Australia.** Starshipit will help you reduce tracking queries, automate your shipping and more. Save time on the most frustrating part of running your business – shipping. Connect your online store to Starshipit and Allied Express and start shipping more efficiently and cost-effectively. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Learn more](https://support.starshipit.com/articles/9511600289423-how-to-set-up-allied-express) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Quiksilver ### Princess Polly ### Culture Kings ### Lorna Jane ### Showpo ### How Starshipit’s integration helps With Starshipit & Allied Express, you can: Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### BigCommerce shipping app ### FedEx shipping ### Start shipping today With ready-to-go integrations with all the major platforms (like BigCommerce, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why should I connect Starshipit with my Allied Express account? Manage [multiple carriers](https://starshipit.com/multi-carrier-shipping.md) alongside your Allied Express services, without having to login to different carrier accounts. When using Starshipit, you have one dashboard to manage all your carriers and Allied Express shipping: to print labels, autocorrect addresses, send notifications, track orders and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Supported Allied Express courier services Use Starshipit to manage your Allied Express shipping. Supported Allied Express services you can integrate with Starshipit: - Road Express - Standard Pallet - Oversized Pallet - Overnight Express ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - **Unlimited assistance:** Contact our delivery specialists anytime you require support. - **Personalised setup help:** Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Allied Express Read on to learn more about integration with Allied Express. ### Offer multiple Allied Express courier services at checkout Give your customers a choice of Allied Express shipping options. Control your checkout shipping rates and create custom checkout rules. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Send Allied Express courier tracking notifications to your customers Keep your customers up to date and deliver a great post purchase experience. Create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and [automated shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey for your Allied Express orders. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Offer customers the best Allied Express delivery times Improve your customer experience by giving them a choice of delivery services right from within your checkout. Offer standard, express, overnight and more. - [Book a demo](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Learn more](https://starshipit.com/ecommerce-shipping-rates.md) ### Lower your Allied Express courier service costs Start shipping today – even if you don't have a carrier account with Allied Express. Bringing your own shipping rates? We don’t charge you per label fees, just a monthly plan for using our platform. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Manage your Allied Express shipping documents Manage your shipping documents in one place, including [shipping labels](https://starshipit.com/shipping-labels.md), packing slips, summaries and more. With one click, print shipping labels from your thermal printer or download as a PDF. Print packing summaries to make picking easy. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Simplify your shipping with Allied Express wholesale options Automatically assign your orders to Allied Express palletised and bulk freight services, perfect for the unique requirements of wholesale businesses. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate with Allied Express](https://support.starshipit.com/hc/en-us/articles/9511600289423-How-to-set-up-Allied-Express) ## Allied Express shipping – FAQs ### How do I set up Allied Express with Starshipit? You’ll need an active Allied Express account before connecting it to Starshipit. [Follow the Allied Express setup guide](https://support.starshipit.com/articles/9511600289423-how-to-set-up-allied-express) for step-by-step instructions on adding your account details and configuring the integration. ### What is Allied Express? Allied Express is a logistics company offering courier services and national distribution services across Australia. You can integrate Allied Express with Starshipit to automate your shipping, including printing Allied Express labels, sending out customer notifications and more. ### Does Allied Express deliver on weekends? Yes, Allied Express does offer weekend delivery services, but availability can vary depending on the specific service selected and the delivery location. It's a good idea to check the specific details of the service you’ve selected or contact Allied Express directly to confirm. ### How long does Allied Express take to deliver? The delivery time for Allied Express depends on the type of service chosen and delivery locations. Allied Express offers a range of services from same-day deliveries to standard road freight, with delivery times varying accordingly. Tip: When you use Allied Express with Starshipit, you can create automation rules to assign orders to different Allied Express services based on what suits your needs! ### What time does allied express deliver? Allied Express delivery times typically range from early morning to late evening, but the specific delivery window can vary based on the service option chosen and the package's destination. ### Are Allied Express and AliExpress the same? No, Allied Express and AliExpress are not the same. AliExpress is an online retail service based in China and owned by the Alibaba Group. It allows small businesses and individuals to sell products directly to international buyers. AliExpress is known for offering a wide range of products at competitive prices, including electronics, fashion, home goods, and more. On the other hand, Allied Express is an Australian-based courier and logistics company that specialise in delivering parcels and freight within Australia. They provide services such as express courier, road freight, and specialised services for various industries. While their names might sound similar, they operate in entirely different industries and offer different services. ### How to send a shipping confirmation email with Shopify Using a shipping platform like Starshipit is the easiest way to send shipping confirmation emails. You can send emails for each stage of the delivery process, customise the content and include your branding. Are you using a platform like Klaviyo? No problem. Starshipit integrates with Klaviyo, allowing you even more control over your emails. With Klaviyo, you can tailor messages to your individual customers, offer targeted product recommendations and integrate your loyalty programs. ### How to refund shipping on Shopify? To refund shipping on Shopify, you need to process a refund for the specific order. Here's how to do it: 1. Go to your Shopify admin dashboard. 1. Navigate to "Orders" and select the order for which you want to refund shipping. 1. Click on the "Refund" button within the order details. 1. In the refund window, you can adjust the refund amount for the shipping cost or choose to refund the entire order amount. Make sure the "Shipping" checkbox is selected. 1. Confirm the refund and follow the prompts to complete the process. The refunded shipping amount will be returned to the customer's original payment method, and the order status will be updated accordingly. ### How to add multiple shipping options on Shopify Adding multiple shipping options is easy with shipping automation (Starshipit). You can integrate with all major carriers, as well as any other delivery services you commonly use. Then, you can give your customers a choice of shipping options, control your checkout shipping rates and create custom checkout rules. ### Learn more about Starshipit + Shopify - [Shopify App Store](https://apps.shopify.com/starshipit?ot=fddd2078-d68c-4f43-b960-37c39ea95cd0&search_id=6994c2d2-c010-4157-8be2-0cabfb925bcf&surface_detail=shipping&surface_inter_position=1&surface_intra_position=3&surface_type=search_ad) - [How to integrate Starshipit with Shopify](https://support.starshipit.com/hc/en-us/articles/204502805-Shopify-Integration?_gl=1*m7v8xc*_gcl_au*NTI5OTM0NTcuMTY5MDc1Mjc1NQ..&_ga=2.2311993.888104650.1694378696-184904975.1681868751) ## https://starshipit.com/partner/altshift # ALTSHIFT shipping workflow integration Use Starshipit in ALTSHIFT-led cloud ERP and eCommerce workflows to automate labels, carriers, tracking and fulfilment dispatch. Canonical URL: https://starshipit.com/altshift ### Add Starshipit to ALTSHIFT-led workflows **Use Starshipit alongside the ERP, accounting, inventory, warehouse and eCommerce systems that the **[**ALTSHIFT**](https://consultaltshift.com/)** team implements or supports, reducing manual shipping work between orders, fulfilment and dispatch.** Together, ALTSHIFT and Starshipit help product-selling businesses connect their cloud systems to the shipping workflows that move orders out the door. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why use Starshipit in a ALTSHIFT-led stack? [ALTSHIFT](https://consultaltshift.com/) designs and delivers integrated cloud services across accounting, inventory, eCommerce, shipping, CRM and data analytics software. ALTSHIFT brings together cloud ERP, accounting, inventory, eCommerce, shipping, CRM and analytics tools, then supports businesses through selection, implementation, integration and training. For retailers and wholesalers with inventory, warehouse, accounting, eCommerce or custom workflows, this helps reduce double handling while keeping core business systems focused on operations and finance. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate in a ALTSHIFT-led workflow - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Support better fulfilment outcomes with ALTSHIFT and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping from a ALTSHIFT-led system stack Set up the shipping layer around systems implemented or supported by ALTSHIFT, then automate labels, carrier services and tracking from Starshipit. ## ERP & Accounting ##### Can Starshipit work with ALTSHIFT-led projects? Yes. ALTSHIFT can include Starshipit in the fulfilment stack they design and implement. The connection is between Starshipit and the supported ERP, inventory, warehouse, accounting, eCommerce or internal systems in that stack, rather than a standalone ALTSHIFT app. ##### Is ALTSHIFT a native Starshipit integration? No. ALTSHIFT is an advisory and implementation partner, not a software platform. Starshipit integrates with the systems and order workflows they help implement, then manages labels, carriers, tracking and dispatch. ##### Can Starshipit connect carriers to systems ALTSHIFT implements? Yes. Starshipit can help bridge supported order data from a ALTSHIFT-led system stack into carrier workflows, so teams can manage labels, tracking, carrier services and shipping rules from one platform. ##### Can the Starshipit API support custom ALTSHIFT-led workflows? Yes. The Starshipit API can support custom shipping workflows when a business uses a custom ERP, eCommerce platform, warehouse system or internal workflow, reducing the need to build separate integrations with each carrier. ## https://starshipit.com/partner/amazon-easy-ship # Amazon Easy Ship Learn about integration with Amazon Easy Ship. Automate your shipping with the platform that works with your tools. Print labels and provide rates. Canonical URL: https://starshipit.com/amazon-easy-ship ### Automate Amazon Easy Ship shipping with Starshipit **Seamlessly integrate Starshipit’s shipping and fulfilment platform with Amazon’s offering, **[**Amazon Easy Ship**](https://sell.amazon.com.au/easy-ship)**.** Access industry-leading fulfilment automations and workflows to help save time, money and pain. Amazon Easy Ship is a fast, affordable and easy delivery service offered by Amazon AU. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Amazon Easy Ship? Our integration with Amazon Easy Ship will save you a huge amount of time. Generate shipping labels, autocorrect invalid addresses, set rules to reduce clicks, assign couriers and more. Starshipit can also integrate with your warehouse management system (WMS) such as Peoplevox, DEAR and more. ### By integrating Starshipit and Amazon Easy Ship you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get our Amazon fulfillment app Enhance your warehouse workflow using Starshipit's mobile app for pick and pack, designed to sync with your Amazon orders. Enjoy efficient, real-time order management and barcode scanning on any iOS or Android device. - [Learn more](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Over 30 integrations supported ### Cin7 Omni ### DHL eCommerce ### Amazon ### Shopify ### Brightpearl ### eStar ### Adobe Commerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Amazon Easy Ship](https://support.starshipit.com/hc/en-us/articles/5362489295759-Amazon-Easy-Ship) ## Amazon Easy Ship shipping FAQs ##### Does Starshipit support Amazon Easy Ship? Yes, Starshipit supports Amazon Easy Ship for eligible Amazon seller fulfilment workflows. Retailers can connect Amazon Easy Ship to Starshipit, process eligible Amazon orders, create supported labels and send tracking updates from one dashboard. ##### What do I need to use Amazon Easy Ship with Starshipit? You need eligible Amazon Easy Ship access and the account details or credentials required to connect the service in Starshipit. Availability and setup requirements depend on your Amazon seller account and the markets or services enabled for your business. ##### Can I use Amazon Easy Ship for non-Amazon orders? Amazon Easy Ship is designed for eligible Amazon seller orders. For orders from Shopify, WooCommerce, BigCommerce or another store, connect that platform to Starshipit and use Amazon Shipping where available, or another supported carrier. ##### Can I print Amazon Easy Ship labels in bulk? Yes, where label generation is supported for the selected Amazon Easy Ship workflow. Starshipit supports individual and bulk label workflows, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Amazon Easy Ship shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/amazon # Amazon Integrate Amazon to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/amazon ### Automate Amazon shipping with Starshipit **The shipping app connecting Amazon marketplace to Aus Post, DHL, Royal Mail + more.** Amazon Marketplace is an e-commerce platform that enables third-party sellers to gain access to Amazon's customer base and sell products on the fixed-price online marketplace. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Amazon? Starshipit will integrate Amazon Marketplace with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Amazon you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get our Amazon fulfillment app Enhance your warehouse workflow using Starshipit's mobile app for pick and pack, designed to sync with your Amazon orders. Enjoy efficient, real-time order management and barcode scanning on any iOS or Android device. - [Learn more](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Instructions on how to Integrate Starshipit with Amazon Marketplace](https://support.starshipit.com/hc/en-us/articles/206090475-Amazon-Integration?_ga=2.152098105.1695906626.1655070807-1538484001.1646615388) [Troubleshoot Starshipit's integration with Amazon Marketplace](https://support.starshipit.com/hc/en-us/articles/360001580356-Amazon-troubleshooting?_ga=2.152098105.1695906626.1655070807-1538484001.1646615388) [Amazon Best Practices: Confirming Shipments](https://support.starshipit.com/articles/4737847262223-amazon-best-practices-confirming-shipments) ## Amazon shipping and fulfilment FAQs ##### How does the Amazon integration work with Starshipit? The Amazon integration imports eligible Amazon marketplace orders into Starshipit so teams can manage fulfilment workflows such as carrier selection, labels, dispatch and tracking updates. ##### What order information syncs from Amazon to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Amazon setup. ##### Does Starshipit write tracking back to Amazon? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Amazon after labels are created, helping keep marketplace orders and customers updated. ##### Can I use multiple carriers with Amazon orders? Yes. Once Amazon orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Does Starshipit control checkout shipping rates for marketplace orders? Amazon controls the customer checkout experience for Amazon marketplace orders. Use Starshipit after eligible orders import to manage fulfilment, carrier selection, labels, dispatch and tracking updates. ## https://starshipit.com/partner/ams-egroup # AMS eGroup Freight Integration | Starshipit Shipping Connect the AMS eGroup freight integration with Starshipit to automate shipping labels, tracking updates and eCommerce fulfilment workflows from one dashboard. Canonical URL: https://starshipit.com/ams-egroup ### Automate AMS eGroup shipping with Starshipit **Connect your **[**AMS eGroup**](https://www.amsegroup.com.au/)** account to Starshipit to automate shipping labels, tracking notifications and eCommerce fulfilment workflows from a single dashboard.** Together, AMS eGroup and Starshipit help eCommerce retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use AMS eGroup with Starshipit? [**AMS eGroup**](https://www.amsegroup.com.au/)** is an Australian-owned logistics provider offering international freight, parcel and customs services across Australia, New Zealand and the Asia-Pacific region.** By connecting AMS eGroup to Starshipit, retailers can create international shipments, print carrier labels and share tracking updates from one shipping platform. Whether you're processing hundreds or thousands of orders each month, Starshipit helps reduce manual shipping tasks, keep customers informed and manage AMS eGroup alongside your other carriers as your business grows. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the AMS eGroup integration - [Start automating AMS eGroup shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from AMS eGroup with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with AMS eGroup and Starshipit in minutes ## AMS eGroup shipping FAQs ##### How do I set up AMS eGroup with Starshipit? You’ll need an active AMS eGroup account before connecting it to Starshipit. [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) for step-by-step instructions on adding your account details and configuring the integration. ##### Does Starshipit support AMS eGroup? Yes, Starshipit supports AMS eGroup for eCommerce shipping workflows. Retailers can connect their AMS eGroup account, create shipping labels, assign delivery services with shipping rules, and send tracking updates from Starshipit. ##### What do I need to connect AMS eGroup in Starshipit? You need the account details, credentials or approval required for your AMS eGroup service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use AMS eGroup with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where AMS eGroup supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign AMS eGroup or another supported carrier before dispatch. ##### Can Starshipit support warehouse or depot fulfilment workflows with AMS eGroup? Where order and location data is available, Starshipit can help teams coordinate dispatch from warehouses, depots, or fulfilment locations while managing labels, tracking, and carrier services. ##### Can Starshipit send tracking updates for AMS eGroup shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/aramex-shipping # Aramex shipping Get the Aramex shipping app designed to reduce costs and speed up fulfilment. Integrate with leading platforms, print shipping labels, send tracking notifications, and more. Canonical URL: https://starshipit.com/aramex-shipping ### Automate Aramex shipping with Starshipit **The shipping app that connects Aramex with Shopify, BigCommerce, Adobe Commerce and more.** [Aramex](https://www.aramex.com.au/) is a carrier providing national and international delivery services to Australia and New Zealand. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Princess Polly ### Showpo ### Oz Hair & Beauty ### Lorna Jane ### HiSmile ### Culture Kings ### How Starshipit’s integration helps With Starshipit & Aramex, you can: **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Shopify ### Australia Post ### Adobe Commerce ### Sendle ### BigCommerce shipping app ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit + Aramex? Get the best Aramex shipping platform, which supports MyFastway. If you are using Aramex, then integrating with Starshipit will save you time on shipping every week. We can integrate with Shopify, Adobe Commerce and other eCommerce platforms, as well as inventory management systems like Cin7, Unleashed and DEAR. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Aramex Read on to learn more about integration with Aramex. ### Manage your Aramex shipping rates in a way that works for you Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Book a demo ](https://starshipit.com/book-an-appointment.md) ### The easiest way to print Aramex shipping labels With just one click, print Aramex shipping labels from your thermal printer or download as a PDF. Using a barcode scanner? Scan the packing slip to automatically print a label. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Aramex tracking = Sorted Keep customers in the loop. Create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and automated [shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Save time and secure your shipping with multi carrier technology Starshipit integrates with all major carriers, so you can manage all your orders from one dashboard. Never log in to multiple courier platforms ever again, and easily switch carriers when disruptions occur. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Aramex shipping cost tool: Give your customers choice at checkout Give your customers a choice of shipping options, including Aramex and other leading carriers, control your checkout shipping rates and create custom checkout rules. - [Start 30-day trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Aramex ](https://support.starshipit.com/hc/en-us/articles/204485635-How-to-set-up-Aramex-MyFastway-FastLabel-) [MyFastway Address Validation](https://support.starshipit.com/articles/360003945975-myfastway-address-validation) ## Aramex shipping – FAQs ### How do I set up Aramex with Starshipit? You’ll need an active Aramex account before connecting it to Starshipit. [Follow the Aramex setup guide](https://support.starshipit.com/articles/204485635-how-to-set-up-aramex-myfastway) for step-by-step instructions on adding your account details and configuring the integration. ### What is Aramex shipping? Aramex shipping is an international courier and logistics company. They offer domestic and international shipping services, including a mix of delivery options. Aramex is known for its efficient delivery network and competitive rates, making it a good choice for businesses (and individuals) looking to send items globally. ### Is Aramex a good shipping company? Aramex is known for its global presence and competitive rates, making it a popular choice for many individuals and businesses. It's advisable to compare their services with your specific requirements when determining if Aramex is a good fit for your shipping needs. ### Does Aramex ship on weekends? While Aramex offers [various shipping services](https://www.aramex.com.au/our-services/), including express and standard options, weekend delivery availability may depend on the chosen service, the destination, and the operational policies in your area. ### Does Aramex ship internationally? Yes, Aramex does offer [international shipping services](https://www.aramex.com.au/our-services/international/?_gl=1*1klodtx*_gcl_au*ODc4Njc1MTIxLjE3MDE5MTU5MTY.&_ga=2.142539834.905438074.1702848872-181912903.1694139850). Aramex is a global courier and logistics company that provides international shipping solutions. They have a network of offices and partners in various countries, making international shipping one of their core services. ### How long does Aramex shipping take? The duration of Aramex shipping can vary based on several factors, including the specific service chosen, the shipping destination, and any customs or import regulations. ### How fast is Aramex shipping? The speed of Aramex shipping can vary depending on the specific service you choose and the destination of your shipment. Check out this [Aramex support article](https://help.aramex.com.au/hc/en-us/articles/115002306453-How-long-will-it-take-for-my-parcel-to-be-delivered-?_gl=1*1klodtx*_gcl_au*ODc4Njc1MTIxLjE3MDE5MTU5MTY.&_ga=2.142539834.905438074.1702848872-181912903.1694139850) for more information. ## https://starshipit.com/partner/asendia # Asendia integration for ecommerce shipping automation Connect Asendia with Starshipit to automate fulfilment, print shipping labels, sync tracking updates, and simplify your international shipping workflows. Canonical URL: https://starshipit.com/asendia ### Simplify your Asendia shipping with Starshipit **Ship internationally from Australia with **[**Asendia**](https://www.asendia.com/)** e-PAQ using Starshipit.** Automate fulfilment, generate shipping labels and manage customs data like HS codes, declared values and incoterms to help reduce border delays. - [Get started now](https://app.starshipit.com/Dashboard/SignUp.aspx) Join over 30,000 retailers around the globe using Starshipit to save time on every order ### Lorna Jane ### Princess Polly ### Showpo ### HiSmile ### Oz Hair & Beauty ### Culture Kings ### How Starshipit’s integration helps With Starshipit & Asendia, you can: **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Shopify ### eStar ### DHL eCommerce ### FedEx shipping ### SEKO Logistics ### WooCommerce ### Amazon ### Wix ### Automate your fulfilment with the best Asendia shipping app Starshipit connects directly with Asendia to simplify your fulfilment process. Orders are automatically imported from your eCommerce platform, allowing you to generate shipping labels, assign carriers, and update tracking information in just a few clicks. With automation rules, you can streamline your shipping workflow and spend less time on admin. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - **Unlimited assistance: **Contact our shipping specialists anytime you require support. - **Personalised setup help: **Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more ways Starshipit simplifies your Asendia shipping Read on to learn more about integration with Asendia ### Print Asendia shipping labels and documentation Print Asendia [shipping labels](https://starshipit.com/shipping-labels.md), packing slips, and summaries in one click. Starshipit simplifies your shipping documentation process so you can spend more time growing your business. ### Easy Asendia order tracking Deliver a better post-purchase experience with automated tracking. Starshipit sends tracking updates directly to your eCommerce platform and customers, keeping them informed every step of the delivery journey. You can also create branded tracking pages and automated email or SMS notifications, improving transparency for your Asendia shipments. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Skip building your own Asendia API integration Starshipit features a ready-to-go Asendia integration, meaning you don’t need to build or maintain your own API connection. We handle the technical side while you manage your orders and shipping workflows through the Starshipit dashboard. ### Manage your shipping costs with greater control Compare real-time Asendia [shipping rates](https://starshipit.com/shipping-costs.md) directly within the Starshipit dashboard. Use smart rules to automatically assign the best shipping method based on weight, delivery speed, or destination. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Manage your shipping boxes and packaging Use Starshipit to manage predefined package sizes and automate how orders are packed and assigned to Asendia shipments. Reduce waste and ensure accurate shipping costs. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Asendia](https://support.starshipit.com/articles/90200000000083-how-to-set-up-asendia-how-to-set-up-asendia) ## Asendia shipping – FAQs **What is Asendia shipping?** Asendia is a global eCommerce logistics company formed as a joint venture between La Poste (France) and Swiss Post (Switzerland). It provides international parcel delivery and logistics solutions for businesses shipping to more than 200 destinations worldwide. **How does the Asendia integration with Starshipit work?** Starshipit connects directly with Asendia, allowing you to import orders, generate shipping labels, automate carrier assignment, and sync tracking details with your eCommerce platform. **Can I automate my Asendia shipping workflow?** Yes. Starshipit provides full **Asendia shipping automation**, allowing you to create rules that automatically assign carriers, generate labels, and send tracking notifications. **Can I print Asendia shipping labels using Starshipit?** Absolutely. Starshipit allows you to generate and print Asendia shipping labels, packing slips, and shipping documentation directly from the dashboard. **Does Starshipit support international shipping with Asendia?** Yes. Starshipit supports cross-border shipping with Asendia’s e-PAQ international delivery services. The platform automatically includes required customs information such as HS codes, declared values and incoterms when generating shipments, helping reduce delays at customs and simplifying international fulfilment. **Can I connect Asendia with my eCommerce platform?** Yes. Starshipit integrates Asendia with major eCommerce platforms such as Shopify, WooCommerce, BigCommerce, Adobe Commerce and more. How do I set up Asendia with Starshipit? You’ll need an active Asendia account before connecting it to Starshipit. [Follow the Asendia setup guide](https://support.starshipit.com/articles/90200000000083-how-to-set-up-asendia) for step-by-step instructions on adding your account details and configuring the integration. ## https://starshipit.com/partner/australia-post # Australia Post Integrate Australia Post eParcel and MyPost Business to eCom platforms like Shopify, Adobe Commerce, BigCommerce. Print labels, shipping rates and automate. Canonical URL: https://starshipit.com/australia-post ### Ship Australia Post orders with Starshipit **Starshipit takes the hassle out of shipping and helps you grow your business faster.** [Australia Post](https://auspost.com.au/) is Australia's national carrier. They have several offering including [eParcel standard](https://auspost.com.au/business/shipping/manage-your-shipping/eparcel), [Express Post](https://auspost.com.au/business/shipping/domestic-shipping/express-post) and [MyPost Business](https://auspost.com.au/mypost-business). - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Join over 30,000 retailers using Starshipit to save time on every order** ### Lorna Jane ### Showpo ### HiSmile ### Zoraida ### FitMyCar ### Hello Molly ### How Starshipit’s integration helps With Starshipit & Australia Post, you can: ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### FedEx shipping ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit + Australia Post? Our integration with Australia Post supports [eParcel Standard](https://starshipit.com/australia-post-eparcel-shipping-app.md), Express Post and [MyPost Business](https://starshipit.com/auspost-mypost-business-shipping-app.md). If you are using AusPost, then integrating with Starshipit will save you time (and money) on every order you ship. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Australia Post Read on to learn more about integration with Australia Post. ### Save on shipping costs with Starshipit Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Learn more](https://starshipit.com/ecommerce-shipping-rates.md) ### One platform to manage all your shipping documentation Starshipit is the easiest tool for label printing. With just one click, print shipping labels from your thermal printer or download as a PDF. Using a barcode scanner? Scan the packing slip to automatically print a label. - [Learn more](https://starshipit.com/shipping-labels.md) ### Connect to all your sales channels Automatically import the orders from [all of your eCommerce platforms](https://starshipit.com/ecommerce-omnichannel-shipping.md) and marketplaces in one easy location to streamline your fulfilment. - [View integrations ](https://starshipit.com/integrations.md) ### Simplify Aus Post international delivery Starshipit is the best solution for AusPost international shipping. Our platform simplifies international fulfilment. You can automate duties, taxes and more, as well as generate and submit customs documentation. - [Learn more](https://starshipit.com/international-shipping.md) ### Australia Post for small businesses – and large Looking for a courier to grow with your business? Accessing Australia Post shipping rates is a great way to keep a handle on your shipping costs as your business grows. As you grow, you can easily move onto Australia Post solutions designed for higher volumes (like eParcel). ### Resources The following resources contain more information on our Aus Post integration and how it works, including step-by-step instructions on how to get set up. [How to set up Australia Post eParcel](https://support.starshipit.com/hc/en-us/articles/202767419-Set-up-Australia-Post-eParcel?_ga=2.179500772.1937937896.1655068553-1416252231.1654552071) [How to print Australia Post labels with Starshipit](https://support.starshipit.com/hc/en-us/articles/360000313576-Print-Australia-Post-label-sheets?_ga=2.11195380.1937937896.1655068553-1416252231.1654552071) [How to set up AusPost MyPost Business](https://support.starshipit.com/hc/en-us/articles/360003690095-Set-up-Australia-Post-MyPost-Business?_ga=2.11195380.1937937896.1655068553-1416252231.1654552071) [Set up Australia Post eParcel lodgement points](https://support.starshipit.com/articles/360001913715-set-up-australia-post-eparcel-lodgement-points) [Generate an Australia Post/StarTrack API key and secret](https://support.starshipit.com/articles/115000815923-generate-an-australia-poststartrack-api-key-and-secret) ## Australia Post shipping FAQs ##### Does Starshipit support Australia Post? Yes, Starshipit supports Australia Post for eCommerce shipping workflows. Retailers can connect Australia Post to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Australia Post in Starshipit? You need the account details, credentials or approval required for your Australia Post service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Australia Post with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Australia Post supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Australia Post or another supported carrier before dispatch. ##### Can I print Australia Post labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Australia Post shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/bascik-integration # Bascik Integration | Ship Bascik Orders with Starshipit Connect your Bascik account to Starshipit and automate freight consignments, dispatch workflows and customer notifications from a single platform. Canonical URL: https://starshipit.com/bascik-integration ### Connect Bascik's freight network to your eCommerce operations **Connect your **[**Bascik**](https://www.bascik.co.nz/)** account to Starshipit and automate freight consignments, dispatch workflows and customer notifications from a single platform.** Whether you're shipping pallets, oversized products, bulk freight or truckloads, Starshipit helps you manage Bascik deliveries alongside your carriers from one dashboard. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use Bascik with Starshipit? [Bascik](https://www.bascik.co.nz/) is a leading New Zealand freight provider specialising in palletised, oversized and bulk freight. With over 55 years of experience, an extensive nationwide network of company-owned depots, and integrated road, rail and sea transport services, Bascik helps businesses move freight efficiently across the country, whether it's a single pallet or a full truckload. By connecting Bascik to Starshipit, retailers, wholesalers and manufacturers can automate freight dispatch, manage customer communications and run freight operations alongside their parcel carriers from one platform. Whether you're delivering furniture, building supplies, appliances or other large products, Starshipit's automation helps reduce manual work while keeping customers informed throughout the delivery journey. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the Bascik integration - [Start automating Bascik shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Bascik with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with Bascik and Starshipit in minutes ## Bascik freight FAQs ##### How do I set up Bascik with Starshipit? You’ll need an active Bascik account before connecting it to Starshipit. [Follow the Bascik setup guide](https://support.starshipit.com/articles/90200000000115-how-to-set-up-bascik) for step-by-step instructions on adding your account details and configuring the integration. ##### How does Bascik work with Starshipit? Starshipit connects your eCommerce operations with Bascik freight workflows, so you can create freight consignments, prepare shipping documentation, manage dispatch and keep customers updated from one platform. ##### What types of freight can I manage with Bascik and Starshipit? Bascik is built for palletised, oversized and bulk freight across New Zealand, including products like furniture, appliances, building supplies and other large or heavy goods. ##### Can I manage Bascik alongside my parcel carriers? Yes. Starshipit lets you manage Bascik freight alongside your parcel carriers from one dashboard, helping your team choose the right service and keep dispatch workflows consistent. ##### Does Starshipit send tracking or delivery updates for Bascik shipments? For supported workflows, Starshipit can send branded tracking notifications and delivery updates after orders are dispatched, helping reduce manual customer communication. ## https://starshipit.com/partner/bdo # BDO shipping workflow integration Use Starshipit alongside BDO-led advisory workflows to automate shipping labels, carriers, tracking and fulfilment dispatch from supported systems. Canonical URL: https://starshipit.com/bdo ### Add Starshipit to BDO-led workflows **Use Starshipit alongside the ERP, accounting, inventory, warehouse and eCommerce systems used in **[**BDO**](https://www.bdo.nz/en-nz/home)**-led advisory work, reducing manual shipping work between orders, fulfilment and dispatch.** Together, BDO-led advisory work and Starshipit can help product-selling businesses connect supported operational systems to the shipping workflows that move orders out the door. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why use Starshipit in a BDO-led advisory workflow? [BDO](https://www.bdo.nz/en-nz/home) New Zealand provides accounting, tax, audit and advisory services for businesses. Starshipit can sit alongside the systems product-selling teams use for orders, inventory, accounting and fulfilment when shipping needs to connect cleanly with advisory-led operational workflows. For retailers and wholesalers with inventory, warehouse, accounting, eCommerce or custom workflows, this helps reduce double handling while keeping core business systems focused on operations and finance. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate in a BDO-led advisory workflow - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Support better fulfilment outcomes with BDO and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping from BDO-advised workflows Set up the shipping layer around supported systems used in BDO-led advisory workflows, then automate labels, carrier services and tracking from Starshipit. ## ERP & Accounting ##### Can Starshipit work alongside BDO-led advisory projects? Yes. Starshipit can be included in fulfilment stacks shaped through BDO-led advisory work when the underlying systems and order workflows support it. The connection is between Starshipit and supported ERP, inventory, warehouse, accounting, eCommerce or internal systems, rather than a standalone BDO app. ##### Is BDO a native Starshipit integration? No. BDO is an accounting and advisory firm, not a software platform. Starshipit integrates with supported systems and order workflows, then manages labels, carriers, tracking and dispatch. ##### Can Starshipit connect carriers to systems used in BDO-led work? Yes. Starshipit can help bridge supported order data from a BDO-led advisory workflow into carrier workflows, so teams can manage labels, tracking, carrier services and shipping rules from one platform. ##### Can the Starshipit API support custom BDO-led workflows? Yes. The Starshipit API can support custom shipping workflows when a business uses a custom ERP, eCommerce platform, warehouse system or internal workflow, reducing the need to build separate integrations with each carrier. ## https://starshipit.com/partner/better-packaging # Better Packaging Starshipit believes in sustainability in the eCommerce sector and partners with Better Packaging that provides eco-friendly packaging options to the retailers. Canonical URL: https://starshipit.com/better-packaging ### Connect Better Packaging and Starshipit for shipping automation **Starshipit partners with Better Packaging.** [Better Packaging](https://www.betterpackaging.com/) is an eco-friendly packaging solution that designs revolutionary, customized packaging to support sustainability in the ecommerce and retail sector. - [Learn more](https://app.starshipit.com/Dashboard/SignUp.aspx) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use Better Packaging? > “Having seen firsthand the amount of plastic waste generated by the eCommerce industry we decided to start with courier packaging.” — Rebecca and Kate, founders, Better Packaging ### By using Starshipit, retailers can: - [Get started today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Shopify ### Australia Post ### Adobe Commerce ### Sendle ### BigCommerce shipping app ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources Learn more about how Starshipit and Better Packaging help retailers to achieve their goals and scale [9 ways to make your shipping more sustainable](https://starshipit.com/blog-content/9-ways-to-make-your-shipping-more-sustainable.md) ## https://starshipit.com/partner/beyond-expectations # Beyond Expectations shipping workflow integration Use Starshipit in Beyond Expectations-led cloud software workflows to automate labels, carriers, tracking and fulfilment dispatch. Canonical URL: https://starshipit.com/beyond-expectations ### Add Starshipit to Beyond Expectations-led workflows **Use Starshipit alongside the ERP, accounting, inventory, warehouse and eCommerce systems that the **[**Beyond Expectations**](https://beyondexpectations.co.nz/)** team implements or supports, reducing manual shipping work between orders, fulfilment and dispatch.** Together, Beyond Expectations and Starshipit help product-selling businesses connect cloud software workflows to the shipping processes that move orders out the door. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why use Starshipit in a Beyond Expectations-led stack? [Beyond Expectations](https://beyondexpectations.co.nz/) specialises in implementation, training and support for cloud-based software, including Cin7 Omni, Xero, A2X and custom integrations. Beyond Expectations works across Cin7 Omni, Xero, A2X and custom cloud software integrations, helping teams reduce manual data entry between business systems. For retailers and wholesalers with inventory, warehouse, accounting, eCommerce or custom workflows, this helps reduce double handling while keeping core business systems focused on operations and finance. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate in a Beyond Expectations-led workflow - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Support better fulfilment outcomes with Beyond Expectations and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping from a Beyond Expectations-led system stack Set up the shipping layer around systems implemented or supported by Beyond Expectations, then automate labels, carrier services and tracking from Starshipit. ## ERP & Accounting ##### Can Starshipit work with Beyond Expectations-led projects? Yes. Beyond Expectations can include Starshipit in the fulfilment stack they design and implement. The connection is between Starshipit and the supported ERP, inventory, warehouse, accounting, eCommerce or internal systems in that stack, rather than a standalone Beyond Expectations app. ##### Is Beyond Expectations a native Starshipit integration? No. Beyond Expectations is an advisory and implementation partner, not a software platform. Starshipit integrates with the systems and order workflows they help implement, then manages labels, carriers, tracking and dispatch. ##### Can Starshipit connect carriers to systems Beyond Expectations implements? Yes. Starshipit can help bridge supported order data from a Beyond Expectations-led system stack into carrier workflows, so teams can manage labels, tracking, carrier services and shipping rules from one platform. ##### Can the Starshipit API support custom Beyond Expectations-led workflows? Yes. The Starshipit API can support custom shipping workflows when a business uses a custom ERP, eCommerce platform, warehouse system or internal workflow, reducing the need to build separate integrations with each carrier. ## https://starshipit.com/partner/bigcommerce-shipping-app # BigCommerce shipping app Get the BigCommerce shipping app designed to reduce costs and speed up fulfilment. Integrate with leading carriers, create notifications, manage returns and more. Canonical URL: https://starshipit.com/bigcommerce-shipping-app ### Automate BigCommerce shipping with Starshipit **Looking for the best BigCommerce shipping app?** Starshipit streamlines your order fulfilment and helps you save on shipping costs. [BigCommerce](https://www.bigcommerce.com/?utm_campaign=apac_au_all_acq_bau_oa_2021_q2_starshipitpage&utm_content=starshipitpage&utm_medium=partner&utm_source=starshipit&_gl=1*5yrzsq*_gcl_au*NTI5OTM0NTcuMTY5MDc1Mjc1NQ..&_ga=2.115691526.1258925974.1697486144-184904975.1681868751) is a multi-channel eCommerce platform used by millions of businesses worldwide, providing a versatile solution for retailers. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [BigCommerce App Marketplace](https://www.bigcommerce.com/apps/starshipit/) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Princess Polly ### Showpo ### Culture Kings ### Health Post ### Oz Hair & Beauty ### Lorna Jane ### How Starshipit’s integration helps With Starshipit & BigCommerce, you can: **Seamless integration with 100+ platforms & couriers:** ### eStar ### Shopify ### FedEx shipping ### Australia Post ### DHL Express ### SEKO Logistics ### Adobe Commerce ### Uber ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why retailers love our BigCommerce shipping app Discover why we’re one of the highest-rated BigCommerce shipping apps on the [BigCommerce App Marketplace](https://www.bigcommerce.com/apps/starshipit/). Use Starshipit to get live rates at checkout, print your shipping labels, send shipping notifications and manage returns. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with BigCommerce Read on to learn more about integration with BigCommerce. ### Easily manage BigCommerce shipping rates Start shipping today – even if you don't have a carrier account. Bringing your [own rates](https://starshipit.com/ecommerce-shipping-rates.md)? We don’t charge you per label. We’re all about shipping technology that works for you. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### The best tool for BigCommerce shipping labels Starshipit is the best tool for [bulk label printing](https://starshipit.com/shipping-labels.md) in BigCommerce. With one click, print shipping labels from your thermal printer or download as a PDF. Got a barcode scanner? Scan the packing slip to automatically print your labels. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Easy BigCommerce international shipping Grow globally with Starshipit – the shipping automation platform designed to help you lower [international shipping](https://starshipit.com/international-shipping.md) costs and reduce shipping admin. Integrate Shopify with international carriers and automate your customs documentation, returns and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### BigCommerce shipping options Leverage [multiple carriers](https://starshipit.com/multi-carrier-shipping.md) to find the most cost-effective shipping services. Easily integrate your BigCommerce store with Royal Mail, DPD, DHL Express, DHL Commerce, Australia Post, NZ Post and many more. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Your BigCommerce shipping provider API solution Need to integrate BigCommerce with your carriers? Our [API](https://starshipit.com/api-info.md) allows you to incorporate the intelligence of Starshipit into your tech stack with minimal integration effort. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Download the BigCommerce shipping app Simplify your warehouse workflow with the Starshipit pick and pack mobile app – which works seamlessly with your Amazon orders. With built-in barcode scanning and real-time order management, you can efficiently pick and pack orders directly from any iOS or Android device. - [Learn more](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Instructions on how to integrate Starshipit with BigCommerce](https://support.starshipit.com/hc/en-us/articles/204502815-BigCommerce-Integration?_ga=2.219848345.1695906626.1655070807-1538484001.1646615388) [Instructions on how to set up live rates at checkout for BigCommerce](https://support.starshipit.com/hc/en-us/articles/360000965275-Rates-at-checkout-for-BigCommerce?_ga=2.181983655.1695906626.1655070807-1538484001.1646615388) [BigCommerce: Product location](https://support.starshipit.com/articles/205452843-bigcommerce-product-location) [How Coast uses Starshipit and BigCommerce](https://starshipit.com/blog-content/2018/05/17/big-commerce-and-starshipit-deliver-a-first-class-customer-experience-for-premium-lifestyle-brand-coast.md) [Learn how to use BigCommerce and MyPost Business together](https://www.bigcommerce.com.au/dm/australiapost/?utm_campaign=tp_apac_au_sb_acq_bau_trial_2021_q4_starshippitpromo&utm_content=&utm_medium=partner&utm_source=starshippit&_ga=2.181983655.1695906626.1655070807-1538484001.1646615388) ## BigCommerce shipping and fulfilment FAQs ##### How does the BigCommerce integration work with Starshipit? The BigCommerce integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from BigCommerce to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the BigCommerce setup. ##### Does Starshipit write tracking back to BigCommerce? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to BigCommerce after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with BigCommerce orders? Yes. Once BigCommerce orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/bonds-couriers # Bonds Couriers Automate shipping your Bonds Couriers orders with our fulfilment automation software. Create Bonds Couriers shipping labels, send email notifications and more. Canonical URL: https://starshipit.com/bonds-couriers ### Automate Bonds Couriers shipping with Starshipit **Optimise your Bonds Couriers shipping process with fulfilment automation from Starshipit.** With Starshipit, you can create Bonds Couriers shipping labels, estimate delivery costs, validate addresses automatically, send notifications, and much more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Culture Kings ### Princess Polly ### Meshki ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### LSKD ### Simplify your shipping with Bonds Couriers Save time and money with Starshipit – the smart automation tool that works effortlessly with Bonds Couriers and top shipping providers. Manage your shipping from one dashboard. Create labels, fix addresses automatically, keep customers updated, monitor Bonds Couriers shipments, and much more. - [Try it free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Create Bonds Couriers shipping labels automatically Print [shipping labels](https://starshipit.com/shipping-labels.md) with one click, straight to your thermal printer – or download them as a PDF. Print in bulk or individually. Using a barcode scanner? Just scan your packing slip to print a label automatically. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Get accurate Bonds Couriers tracking and delivery estimates Access precise delivery timelines for your shipments. Starshipit integrates seamlessly with Bonds Couriers to provide real-time delivery estimates and Bonds Couriers tracking updates. Keep your customers informed with [branded notifications](https://starshipit.com/shipping-notifications.md) at every stage of the journey. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Connect Bonds Courier service to all your sales channels Automatically import the orders from all of your eCommerce platforms and marketplaces to one single dashboard and streamline your fulfilment. Easily assign orders to Bonds Courier service using automation rules. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Starshipit: Your trusted partner for growth ### With Starshipit & Bonds Couriers, you can: Over 100 platforms and carriers supported ### DHL eCommerce ### Australia Post ### eStar ### Sendle ### Peoplevox ### Shopify ### FedEx shipping ### WooCommerce ### Cin7 Omni ### Why Starshipit is different: 5-star customer support - **Unlimited assistance:** Contact our delivery specialists anytime you require support. - **Personalised setup help:** Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Set up Bonds Couriers](https://support.starshipit.com/hc/en-us/articles/11733908000655-Bonds-Courier) ## FAQs ##### **What is Bonds Couriers?** Bonds Couriers is a same-day delivery service specializing in express, point-to-point courier solutions for businesses across Australia. ##### **What are the benefits of using Bonds Couriers with Starshipit?** - Seamless order syncing. - Real-time tracking for you and your customers. - Automated label generation and dispatch booking. - Faster delivery times with same-day service. ##### **What areas does Bonds Couriers service?** Bonds Couriers operates across major cities in Australia, including Sydney, Melbourne, Brisbane, Perth, and Adelaide. Check their website for detailed service areas. ##### **How do I track deliveries with Bonds Couriers?** Tracking updates are sent automatically via Starshipit. You can also track deliveries directly in the Bonds Couriers portal or using the tracking link provided. ##### **How does Bonds Couriers integrate with Starshipit?** The integration allows you to sync orders from your eCommerce platform to Bonds Couriers automatically via Starshipit, enabling quick and efficient same-day delivery. ##### **What features are supported in the integration?** - Booking same-day delivery. - Automatic label generation. - Tracking updates sent to customers. - Delivery status notifications. ##### **Can I use Bonds Couriers for international shipments?** No, Bonds Couriers specialises in same-day local deliveries within Australia. ##### **Are there any additional costs for using Bonds Couriers in Starshipit?** Starshipit does not charge extra for the integration itself, but you will be billed directly by Bonds Couriers for shipments. ## https://starshipit.com/partner/border-express # Border Express Integrate Border Express to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/border-express ### Automate Border Express shipping with Starshipit **Integrate Border Express with Shopify or preferred platform, using Starshipit.** Border Express offers a comprehensive network of facilities across Australia, with a solid presence in every state and territory, covering both metro and remote regions. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Border Express? Our integration with Border Express will save you lots of time. We can integrate with Shopify, Adobe Commerce and other eCommerce platforms, as well as inventory management systems like Cin7, Unleashed and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Border Express you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Border Express in Starshipit](https://support.starshipit.com/hc/en-us/articles/360002156835?_ga=2.251376454.1937937896.1655068553-1416252231.1654552071) ## Border Express shipping FAQs ##### Does Starshipit support Border Express? Yes, Starshipit supports Border Express for eCommerce shipping workflows. Retailers can connect Border Express to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Border Express in Starshipit? You need the account details, credentials or approval required for your Border Express service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Border Express with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Border Express supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Border Express or another supported carrier before dispatch. ##### Can I print Border Express labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Border Express shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/brightpearl # Brightpearl Integrate BrightPearl to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/brightpearl ### Connect Brightpearl to Starshipit for shipping automation **Starshipit integrates with **[**Brightpearl**](https://www.brightpearl.com/)** to simplify your order fulfilment process and save time.** You can integrate with multiple couriers, import and assign orders automatically to your chosen courier, generate shipping labels, and notify customers with branded tracking updates. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Brightpearl + Starshipit? Starshipit integrates with [Shopify](https://apps.shopify.com/starshipit?_ga=2.189904171.1695906626.1655070807-1538484001.1646615388), Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to [print your shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388) and [send tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and Brightpearl you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Brightpearl and Starshipit](https://support.starshipit.com/hc/en-us/articles/360000907716-Brightpearl-Integration?_ga=2.103814208.135640672.1655663649-1538484001.1646615388) ## Brightpearl shipping workflow FAQs ##### Can Starshipit integrate with Brightpearl? Yes, where a supported integration is available. Starshipit connects shipping workflows with Brightpearl so teams can reduce manual handling between orders, fulfilment, and dispatch. ##### Does Starshipit replace Brightpearl? No. Brightpearl remains the system for retail, finance, inventory, or business operations. Starshipit handles the shipping layer: importing eligible orders, generating labels, managing carriers, and sending tracking updates. ##### Can Starshipit connect shipping carriers to Brightpearl? Yes. Starshipit can help bridge Brightpearl order data with carrier workflows, so teams can manage labels, tracking, carrier services, and shipping rules from one platform instead of building separate carrier connections. ##### Is there a Starshipit API for custom Brightpearl shipping workflows? Yes. The Starshipit API can support custom shipping integrations when a business uses a custom ERP, eCommerce platform, or internal system. This can reduce the need to build separate integrations with each carrier. ## https://starshipit.com/partner/canada-post-shipping # Canada Post Connect Canada Post with Starshipit to automate shipping, calculate rates, print shipping labels, manage boxes, and streamline your delivery process. Canonical URL: https://starshipit.com/canada-post-shipping ### Canada Post shipping made easy with Starshipit **Say goodbye to manual shipping with our powerful Canada Post integration.** Starshipit lets you calculate Canada Post shipping costs, print labels, track orders, and streamline your entire shipping process. - [Get started now](https://app.starshipit.com/Dashboard/SignUp.aspx) Join over 30,000 retailers around the globe using Starshipit to save time on every order ### Lorna Jane ### Princess Polly ### Showpo ### HiSmile ### Oz Hair & Beauty ### Culture Kings ### How Starshipit’s integration helps With Starshipit & Canada Post, you can: **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### FedEx shipping ### SEKO Logistics ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Automate your fulfilment with the best Canada Post shipping app Ship across Canada or internationally with ease – Starshipit is the automation platform that connects seamlessly with Canada Post and all your sales channels. Join thousands of leading retailers who trust Starshipit to simplify fulfilment, reduce shipping costs, and deliver a better customer experience. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Canada Post Read on to learn more about integration with Canada Post. ### Print Canada Post shipping labels and documents Print Canada Post [shipping labels](https://starshipit.com/shipping-labels.md), packing slips, and summaries in one click. Starshipit simplifies your shipping documentation process so you can spend more time growing your business. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Simplify Canada Post overseas shipping Automate your [international shipping](https://starshipit.com/international-shipping.md) with Starshipit. Generate and submit customs documents, apply HS codes, and manage returns – all through our Canada Post integration. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Skip building a Canada Post API integration Starshipit features a native Canada Post integration – meaning you can start shipping without writing a single line of code. We handle the tech; you manage everything else from your dashboard. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### A simple Canada Post shipping calculator Compare real-time Canada Post [shipping rates](https://starshipit.com/shipping-costs.md) directly within the Starshipit dashboard. Use smart rules to automatically assign the best shipping method based on weight, delivery speed, or destination. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Understand your Canada Post shipping rates Starshipit gives you a clear view of your Canada Post shipping rates, helping you make informed decisions at checkout. Bring your own negotiated rates with no additional per-label fees. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Manage your Canada Post shipping boxes and packaging Use Starshipit to manage predefined package sizes and automate how orders are packed and assigned to Canada Post shipping boxes. Reduce waste and ensure accurate shipping costs. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Canada Post](https://support.starshipit.com/hc/en-us/articles/13017482447119-How-to-set-up-Canada-Post) ## Canada Post shipping – FAQs ### How do I set up Canada Post with Starshipit? You’ll need an active Canada Post account before connecting it to Starshipit. [Follow the Canada Post setup guide](https://support.starshipit.com/articles/13017482447119-how-to-set-up-canada-post) for step-by-step instructions on adding your account details and configuring the integration. ### How does the Canada Post integration with Starshipit work? Starshipit integrates directly with Canada Post, allowing you to import orders, print labels, compare rates, and sync tracking information back to your store. ### Can I use my own Canada Post account? Yes! You can connect your Canada Post account and use your negotiated rates, without us charging you per-label fees for those rates. Alternatively, use our plug-and-play setup if you don't have an account. ### How do I calculate shipping with Canada Post? Starshipit includes a Canada Post shipping calculator. Compare live rates across service levels and set rules to auto-assign the best shipping method. Can I print Canada Post shipping labels? Absolutely. You can bulk print Canada Post shipping labels along with packing slips and customs documents directly from your dashboard, saving heaps of time. ### Can I print Canada Post shipping labels? Absolutely. You can bulk print Canada Post shipping labels along with packing slips and customs documents directly from your dashboard, saving heaps of time. ### Does Starshipit support international shipping with Canada Post? Yes. Using Starshipit, you can auto-generate customs documents, assign HS codes, and manage international returns with ease. ### Can I manage packaging types and boxes for Canada Post? Yes. Starshipit lets you define shipping boxes and use automation to select the right packaging based on each order. ### What platforms can I connect with Starshipit and Canada Post? Starshipit integrates with Shopify, BigCommerce, WooCommerce, Adobe Commerce, Amazon, and more – allowing you to manage orders and shipping in one place. ### Do I need technical knowledge to set up the Canada Post integration? Not at all. Starshipit’s Canada Post integration is ready to go out-of-the-box. Just connect your account and start shipping. ## https://starshipit.com/partner/capital-transport-integration # Capital Transport Integration | Starshipit Shipping Connect the Capital Transport integration with Starshipit to automate shipping labels, tracking updates and eCommerce fulfilment workflows from one dashboard. Canonical URL: https://starshipit.com/capital-transport-integration ### Automate Capital Transport shipping with Starshipit **Connect your **[**Capital Transport**](https://capitaltransport.com.au/)** account to Starshipit to automate shipping labels, tracking notifications and eCommerce fulfilment workflows from a single dashboard.** Together, Capital Transport and Starshipit help eCommerce retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use Capital Transport with Starshipit? [**Capital Transport**](https://capitaltransport.com.au/)** is an Australian transport services provider supporting business deliveries, courier management and freight management workflows.** By connecting Capital Transport to Starshipit, retailers can automate shipping labels, tracking notifications and eCommerce fulfilment workflows across Shopify, BigCommerce, Adobe Commerce and other leading eCommerce platforms. Whether you're processing hundreds or thousands of orders each month, Starshipit helps reduce manual shipping tasks, keep customers informed and manage Capital Transport alongside your other carriers as your business grows. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the Capital Transport integration - [Start automating Capital Transport shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Capital Transport with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with Capital Transport and Starshipit in minutes ## Capital Transport shipping FAQs ##### How do I set up Capital Transport with Starshipit? You’ll need an active Capital Transport account before connecting it to Starshipit. [Follow the Capital Transport setup guide](https://support.starshipit.com/articles/90200000000105-how-to-set-up-capital-transport) for step-by-step instructions on adding your account details and configuring the integration. ##### Does Starshipit support Capital Transport? Yes, Starshipit supports Capital Transport for eCommerce shipping workflows. Retailers can connect their Capital Transport account, create shipping labels, assign delivery services with shipping rules, and send tracking updates from Starshipit. ##### What do I need to connect Capital Transport in Starshipit? You need the account details, credentials or approval required for your Capital Transport service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Capital Transport with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Capital Transport supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Capital Transport or another supported carrier before dispatch. ##### Can I print Capital Transport labels in bulk? Yes, where supported by the carrier service. Starshipit can help teams create and print Capital Transport shipping labels individually or in bulk, reducing manual work during dispatch. ##### Can Starshipit send tracking updates for Capital Transport shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/cartoncloud # CartonCloud Use CartonCloud’s integration for Starshipit to automate your shipping and save time on every order. Optimise your warehouse pick and pack. Canonical URL: https://starshipit.com/cartoncloud ### Ship faster with CartonCloud’s integration for Starshipit **Simplify your **[**CartonCloud**](https://www.cartoncloud.com)** order fulfilment with Starshipit, enabling you to save time and money on every order.** Access pre-built carrier integrations, import and assign orders automatically to carriers, print shipping labels and keep customers in the loop with shipping notifications. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### How CartonCloud’s Starshipit integration helps With Starshipit & CartonCloud, you can: ### Using CartonCloud to run your warehouse? Unlock efficiency with Starshipit If you use CartonCloud in your warehouse, Starshipit can introduce helpful automations to save time on every order, simplify your pick and pack, reduce human error and more. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Want to achieve glowing delivery reviews? Use CartonCloud with Starshipit Create post purchase delight. Make it easy for your customers to find out where their parcel is with branded tracking pages and shipping notifications. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### One integration = 30+ carriers Looking at CartonCloud API solutions? You've come to the right app. Integrate with Starshipit and gain access to over 30 pre-built carrier integrations. You focus on shipping we’ll focus on the integrations. - [Free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: The flexible shipping solution for your tech stack Starshipit integrates with technology tools and platforms like Shopify, WooCommerce, Xero, DHL, Cin7, Dear and more. - [Book a Demo](https://starshipit.com/book-an-appointment.md) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Get superior 5-starStarshipit x CartonCloud help - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ## CartonCloud integration – FAQs ### How does CartonCloud’s integration work? Note that this integration was built by CartonCloud, meaning Cartoncloud will assist in linking your Starshipit account. You can read more about this in [our support guide](https://support.starshipit.com/hc/en-us/articles/360000690595-How-to-integrate-with-CartonCloud?_ga=2.139664176.2037105766.1715551967-1046283355.1682295002&_gl=1%2Aq9r75b%2A_gcl_au%2ANTcxNDQ5NDM3LjE3MTQzNDc3MjU). CartonCloud pushes order information to Starshipit, then Starshipit will generate shipping labels and return shipping information estimates and tracking numbers. ### How does Starshipit complement my existing CartonCloud setup? Starshipit enhances CartonCloud by automating shipping processes, reducing human error, and expanding your available carrier options, all while seamlessly integrating into your current workflow for maximum efficiency. ### How does CartonCloud work alongside my other platforms, as well as Starshipit? You can use CartonCloud alongside other platforms with Starshipit. Here’s how it works in practice: A customer places an order and it’s entered into Cin7. This order then moves from Cin7 to Starshipit. At this stage, CartonCloud pulls the order from Starshipit and updates it before pushing it back to Starshipit to generate a label. ### Can I integrate Starshipit with other tools I use like Shopify or Xero along with CartonCloud? Yes. You can use Starshipit and CartonCloud together along with other tools like Shopify and Xero. ### What carrier integrations does Starshipit offer that can benefit my shipping operations? Starshipit integrates with all major carriers, including (but not limited to): FedEx, DHL Express, Australia Post, New Zealand Post, Aramex, USPS, UPS and more. See our [full list here](https://starshipit.com/integrations.md). ## https://starshipit.com/partner/castle-parcels # Castle Parcels Integrate Castle Parcels to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/castle-parcels ### Automate Castle Parcels shipping with Starshipit **The shipping app that connects Castle Parcels with Shopify, Adobe Commerce, BigCommerce + more.** Castle Parcels is a NZ owned courier company that has been providing reliable services and deliveries for more than 50 years. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Castle Parcels? Our integration with [Castle Parcels ](https://www.castleparcels.co.nz/?_ga=2.17414009.1937937896.1655068553-1416252231.1654552071)will save you lots of time. We can integrate with Shopify, Adobe Commerce, and other eCommerce platforms, as well as inventory management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Castle Parcels you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Castle Parcels with Starshipit](https://support.starshipit.com/hc/en-us/articles/4406125209487-How-to-set-up-Castle-Parcels?_ga=2.247050308.1937937896.1655068553-1416252231.1654552071) ## Castle Parcels shipping FAQs ##### Does Starshipit support Castle Parcels? Yes, Starshipit supports Castle Parcels for eCommerce shipping workflows. Retailers can connect Castle Parcels to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Castle Parcels in Starshipit? You need the account details, credentials or approval required for your Castle Parcels service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Castle Parcels with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Castle Parcels supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Castle Parcels or another supported carrier before dispatch. ##### Can I print Castle Parcels labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Castle Parcels shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/cin7-core # Cin7 Core Integrate Cin7 Core to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/cin7-core ### Connect Cin7 Core to Starshipit for shipping automation **Cin7 Core seamlessly integrates with accounting software market leaders for real time inventory management.** You can integrate with multiple couriers, import and assign orders automatically to your chosen courier, generate shipping labels, and notify customers with branded tracking updates. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Cin7 Core + Starshipit? Starshipit integrates with [Shopify](https://apps.shopify.com/starshipit?_ga=2.189904171.1695906626.1655070807-1538484001.1646615388), Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to [print your shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388) and [send tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and Cin7 Core you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Cin7 Core and Starshipit](https://support.starshipit.com/hc/en-us/articles/211651203-DEAR-Integration?_ga=2.92050266.135640672.1655663649-1538484001.1646615388) ## Cin7 Core shipping workflow FAQs ##### Can Starshipit integrate with Cin7 Core? Yes, where a supported integration is available. Starshipit connects shipping workflows with Cin7 Core so teams can reduce manual handling between orders, fulfilment, and dispatch. ##### Does Starshipit replace Cin7 Core? No. Cin7 Core remains the system for retail, finance, inventory, or business operations. Starshipit handles the shipping layer: importing eligible orders, generating labels, managing carriers, and sending tracking updates. ##### Can Starshipit connect shipping carriers to Cin7 Core? Yes. Starshipit can help bridge Cin7 Core order data with carrier workflows, so teams can manage labels, tracking, carrier services, and shipping rules from one platform instead of building separate carrier connections. ##### Is there a Starshipit API for custom Cin7 Core shipping workflows? Yes. The Starshipit API can support custom shipping integrations when a business uses a custom ERP, eCommerce platform, or internal system. This can reduce the need to build separate integrations with each carrier. ## https://starshipit.com/partner/cin7-omni # Cin7 Omni Integrate Cin7 Omni to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/cin7-omni ### Connect Cin7 Omni to Starshipit for faster fulfilment **Starshipit integrates with **[**Cin7**](https://www.cin7.com/solutions/omni/)[** Omni**](https://www.cin7.com/solutions/omni/)** to save you time.** You can connect to multiple couriers and enable easy shipping by quickly generating labels one at a time or in bulk, automatically assigning orders to your chosen couriers and notify customers with branded tracking updates. - [Start 30-day fee trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) **Join over 30,000 retailers using Starshipit to save time on every order** ### Quiksilver ### Lorna Jane ### FitMyCar ### Hello Molly ### Showpo ### Why Starshipit + Cin7? Starshipit is the best solution for Cin7 Shopify users, and integrates with Adobe Commerce and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to print your shipping labels and send tracking notifications. ### Simplify your Cin7 online shipping – and save on shipping costs Looking for the best Cin 7 app for shipping? Starshipit has ready-to-go integrations with all major couriers and lets you access discounted shipping rates. Or, bring your own rates. ### By integrating Starshipit and Cin7 you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ## Cin7 Omni shipping and fulfilment FAQs ##### How does Cin7 Omni work with Starshipit? Cin7 Omni supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Cin7 Omni? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Cin7 Omni? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Cin7 Omni orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/cloudease # CloudEase shipping workflow integration Use Starshipit in CloudEase-led business systems to automate shipping labels, carriers, tracking and fulfilment dispatch from connected workflows. Canonical URL: https://starshipit.com/cloudease ### Add Starshipit to CloudEase-led workflows **Use Starshipit alongside the ERP, accounting, inventory, warehouse and eCommerce systems that the **[**CloudEase**](https://cloudease.com.au/)** team implements or supports, reducing manual shipping work between orders, fulfilment and dispatch.** Together, CloudEase and Starshipit help product-selling businesses connect their operational systems to the shipping workflows that move orders out the door. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why use Starshipit in a CloudEase-led stack? [CloudEase](https://cloudease.com.au/) helps small and medium businesses plan, implement and optimise connected business systems across CRM, eCommerce, inventory management, point of sale and reporting. CloudEase supports systems review, workflow automation, implementation, software optimisation, support, training and business intelligence services for businesses that want their systems to work together. For retailers and wholesalers with inventory, warehouse, accounting, eCommerce or custom workflows, this helps reduce double handling while keeping core business systems focused on operations and finance. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate in a CloudEase-led workflow - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Support better fulfilment outcomes with CloudEase and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping from a CloudEase-led system stack Set up the shipping layer around systems implemented or supported by CloudEase, then automate labels, carrier services and tracking from Starshipit. ## ERP & Accounting ##### Can Starshipit work with CloudEase-led projects? Yes. CloudEase can include Starshipit in the fulfilment stack they design and implement. The connection is between Starshipit and the supported ERP, inventory, warehouse, accounting, eCommerce or internal systems in that stack, rather than a standalone CloudEase app. ##### Is CloudEase a native Starshipit integration? No. CloudEase is an advisory and implementation partner, not a software platform. Starshipit integrates with the systems and order workflows they help implement, then manages labels, carriers, tracking and dispatch. ##### Can Starshipit connect carriers to systems CloudEase implements? Yes. Starshipit can help bridge supported order data from a CloudEase-led system stack into carrier workflows, so teams can manage labels, tracking, carrier services and shipping rules from one platform. ##### Can the Starshipit API support custom CloudEase-led workflows? Yes. The Starshipit API can support custom shipping workflows when a business uses a custom ERP, eCommerce platform, warehouse system or internal workflow, reducing the need to build separate integrations with each carrier. ## https://starshipit.com/partner/cmc-cartonwrap-integration # The best packing and fulfilment automation platform for CMC CartonWrap Connect CMC CartonWrap to Starshipit to automate shipping labels, packing and dispatch workflows while reducing manual handling and packing errors. Canonical URL: https://starshipit.com/cmc-cartonwrap-integration ### Automate CMC CartonWrap fulfilment with Starshipit **Connect **[**CMC**](https://www.cmcsolutions.com/)** to Starshipit to automate packing, fulfilment and dispatch workflows from a single platform.** Together, CMC and Starshipit help warehouses reduce manual handling, improve packing accuracy and automate shipping label generation throughout the packing process. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect CMC to Starshipit? The [CMC](https://www.cmcsolutions.com/) integration connects CMC's automated packaging technology with Starshipit's fulfilment and shipping platform, helping warehouses automate packing and dispatch workflows from end to end. CMC Solutions provides automated packaging and fulfilment systems that help warehouses improve packing efficiency, reduce waste and automate dispatch workflows. By combining automated packing with automated label generation and dispatch workflows, warehouses can reduce manual handling, minimise packing errors and improve fulfilment efficiency. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the CMC CartonWrap integration ### Get more from CMC CartonWrap with Starshipit Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling orders with CMC in minutes ## CMC FAQs ##### How does CMC CartonWrap work with Starshipit? CMC CartonWrap supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with CMC CartonWrap? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with CMC CartonWrap? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after CMC CartonWrap orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/convert-digital # Shipping and fulfilment automation for Convert Digital retailers Use Starshipit with Convert Digital eCommerce projects to automate fulfilment workflows, carrier selection and tracking updates. Canonical URL: https://starshipit.com/convert-digital ### Automate shipping for Convert Digital eCommerce projects **Use Starshipit alongside **[**Convert Digital**](https://www.convertdigital.com.au/)** projects to automate fulfilment, shipping and delivery workflows after purchase.** Retailers can connect orders to Starshipit, manage carriers from one platform and keep customers updated from dispatch to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Convert Digital to Starshipit? [**Convert Digital**](https://www.convertdigital.com.au/)** designs and develops commerce experiences across Shopify Plus, commercetools, Adobe Commerce and BigCommerce.** Use Starshipit alongside Convert Digital projects to automate fulfilment, shipping and delivery workflows after purchase. Retailers can connect orders to Starshipit, manage carriers from one platform and keep customers updated from dispatch to delivery. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Convert Digital and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Convert Digital projects with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping smarter with Convert Digital and Starshipit Use Starshipit on Convert Digital eCommerce projects to automate shipping workflows, connect carriers and keep fulfilment moving. ## Convert Digital shipping and fulfilment FAQs ##### How does Convert Digital work with Starshipit? Convert Digital works with retailers on eCommerce projects where shipping, fulfilment, carrier management, and tracking need to connect cleanly after checkout. Starshipit can support the shipping layer alongside eCommerce builds delivered or supported by Convert Digital. ##### Can Starshipit support eCommerce projects delivered with Convert Digital? Yes. Starshipit can connect eCommerce platforms, marketplaces, inventory tools, and carriers so retailers can automate fulfilment workflows after an order is placed. ##### Can Starshipit help reduce "where is my order?" questions? Yes, where tracking data is part of the workflow. Starshipit can help teams share delivery updates through branded notifications, tracking pages, support tools, or connected customer communication platforms. ##### What if my Convert Digital eCommerce project uses a custom system? If a native integration is not available, Starshipit can support custom shipping integrations through the Starshipit API, CSV imports, or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/partner/couriers-please-shipping # Couriers Please shipping Get the Couriers Please shipping app designed to reduce costs and speed up fulfilment. Integrate with leading platforms, print shipping labels, send tracking notifications, and more. Canonical URL: https://starshipit.com/couriers-please-shipping ### The best app for Couriers Please shipping management **The shipping app that connects Couriers Please with Shopify, BigCommerce, Adobe Commerce and more.** [Couriers Please](https://www.couriersplease.com.au) Australia offers a variety of delivery services to retailers wanting to ship domestically and internationally. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Culture Kings ### Lorna Jane ### Showpo ### Princess Polly ### Oz Hair & Beauty ### HiSmile ### Health Post ### How Starshipit’s integration helps With Starshipit & Couriers Please, you can: **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit + Couriers Please? With ready-to-go integrations with all the major eCommerce platforms (like [Shopify](https://starshipit.com/shopify-shipping-integration.md), [WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md) and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Couriers Please Read on to learn more about integration with Couriers Please. ### Manage your Couriers Please shipping rates with no per-shipment fees Start shipping today – even if you don't have a carrier account. Bringing your own Couriers Please contract rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Couriers Please tracking and notifications Keep your customers in the loop. Create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and automated [shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey for your Couriers Please orders. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Give your customers choice at checkout Give your customers a choice of shipping options, including Couriers Please and other leading carriers. Control your checkout [shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) and create custom checkout rules. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Starshipit + Couriers Please: A winning combo for international shipping Power your [international shipping](https://starshipit.com/international-shipping.md) strategy with Starshipit + Couriers Please. Our platform automates duties, taxes, returns and more, and lets you generate (and submit) customs documentation. - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Save time and secure your shipping with multi carrier technology Starshipit integrates with all major carriers, so you can manage all your orders from one dashboard. Never log in to [multiple courier platforms](https://starshipit.com/multi-carrier-shipping.md) ever again, and easily switch carriers when disruptions occur. - [Book a demo](https://starshipit.com/book-an-appointment.md) ## Couriers Please FAQ ### How long does Couriers Please take to deliver? Delivery times vary depending on the destination and service chosen. For specific delivery timelines, refer to the Couriers Please delivery times on their [website](https://www.couriersplease.com.au/) or the starshipit platform. ### Does couriers please deliver on weekends? CouriersPlease offers various delivery options, including weekend deliveries in some areas. Check their website or [contact customer](https://www.couriersplease.com.au/help-centre/contact-us) service for more information on weekend services. ### What are Couriers Please delivery times? Couriers Please can’t deliver at specific times. However, you can advise for your deliveries to be made without a signature or collected from a local depot. Learn more on the [Couriers Please website](https://www.couriersplease.com.au/about/faqs/faq-domestic). ### What are the benefits of integrating Couriers Please with Starshipit? Integrating couriers please with Starshipit offers benefits such as automated shipping processes, reduced shipping costs, multi-carrier technology integration, and enhanced customer service with tracking and notifications. ### How do I set up Couriers Please with Starshipit? You’ll need an active Couriers Please account before connecting it to Starshipit. [Follow the Couriers Please setup guide](https://support.starshipit.com/articles/204055239-how-to-set-up-couriersplease) for step-by-step instructions on adding your account details and configuring the integration. ### Can I set up live rates at checkout for Couriers Please? Yes, Starshipit allows the setup of[ live rates at checkout for Couriers Please](https://support.starshipit.com/hc/en-us/articles/360000092135-Live-rates-at-checkout-for-CouriersPlease-troubleshooting?_gl=1*ili09g*_gcl_au*MjAxNTUyOTg5NS4xNjk4NjEyOTI1&_ga=2.200208814.1210230775.1699827091-1046283355.1682295002 ), ensuring customers have up-to-date shipping cost information. ## https://starshipit.com/partner/datapel # Datapel Learn more about Datapel – the affordable and simple warehouse management solution designed to help you improve your inventory control. Canonical URL: https://starshipit.com/datapel ### Connect Datapel to Starshipit for faster fulfilment **Starshipit integrates with **[**Datapel**](https://datapel.com/)** to save you time.** You can connect to multiple couriers and enable easy shipping by quickly generating labels one at a time or in bulk, automatically assigning orders to your chosen couriers and notify customers with branded tracking updates. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Datapel? Combine Starshipit's automated shipping and fulfilment solution with a powerful inventory management solution from Datapel. Starshipit integrates with Shopify, Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Datapel you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [When to invest in an inventory management system for your e-commerce business](https://starshipit.com/blog-content/how-an-inventory-management-system-can-help-you-grow-your-business.md) [The benefits of using online, real-time inventory management software](https://starshipit.com/blog-content/the-value-of-inventory-management-systems-for-your-ecommerce-store.md) ## Datapel shipping and fulfilment FAQs ##### How does Datapel work with Starshipit? Datapel supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Datapel? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Datapel? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Datapel orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/deliver-direct-integration # Deliver Direct Integration | Shipping with Starshipit Connect the Deliver Direct integration with Starshipit to automate shipping labels, tracking updates and eCommerce fulfilment workflows from one dashboard. Canonical URL: https://starshipit.com/deliver-direct-integration ### Automate Deliver Direct shipping with Starshipit **Connect your **[**Deliver Direct**](https://www.deliverdirect.com/)** account to Starshipit to automate shipping labels, tracking notifications and eCommerce fulfilment workflows from a single dashboard.** Together, Deliver Direct and Starshipit help eCommerce retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use Deliver Direct with Starshipit? [**Deliver Direct**](https://www.deliverdirect.com/)** is a courier and delivery services provider helping retailers manage parcel delivery, delivery management and eCommerce delivery workflows.** By connecting Deliver Direct to Starshipit, retailers can automate shipping labels, tracking notifications and eCommerce fulfilment workflows across Shopify, BigCommerce, Adobe Commerce and other leading eCommerce platforms. Whether you're processing hundreds or thousands of orders each month, Starshipit helps reduce manual shipping tasks, keep customers informed and manage Deliver Direct alongside your other carriers as your business grows. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the Deliver Direct integration - [Start automating Deliver Direct shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Deliver Direct with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with Deliver Direct and Starshipit in minutes ## Deliver Direct shipping FAQs ##### How do I set up Deliver Direct with Starshipit? You’ll need an active Deliver Direct account before connecting it to Starshipit. [Follow the Deliver Direct setup guide](https://support.starshipit.com/articles/90200000000109-how-to-set-up-deliver-direct) for step-by-step instructions on adding your account details and configuring the integration. ##### Does Starshipit support Deliver Direct? Yes, Starshipit supports Deliver Direct for eCommerce shipping workflows. Retailers can connect their Deliver Direct account, create shipping labels, assign delivery services with shipping rules, and send tracking updates from Starshipit. ##### What do I need to connect Deliver Direct in Starshipit? You need the account details, credentials or approval required for your Deliver Direct service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Deliver Direct with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Deliver Direct supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Deliver Direct or another supported carrier before dispatch. ##### Can I print Deliver Direct labels in bulk? Yes, where supported by the carrier service. Starshipit can help teams create and print Deliver Direct shipping labels individually or in bulk, reducing manual work during dispatch. ##### Can Starshipit send tracking updates for Deliver Direct shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/deliver-in-person # Deliver In Person Integrate Deliver In Person with Starshipit to access custom and unique delivery services, powered by best-in-class shipping and fulfilment software. Canonical URL: https://starshipit.com/deliver-in-person ### Automate Deliver In Person shipping with Starshipit **Deliver In Person's unique eCommerce delivery services enable you to offer one-of-a-kind delivery experiences to your customers.** Starshipit integrates directly with Deliver In Person, making it easy to offer these services to your customers, alongside your other carriers. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Join over 30,000 retailers using Starshipit to save time on every order ### Lorna Jane ### Oz Hair & Beauty ### Culture Kings ### Healthylife ### Princess Polly ### Showpo ### How Starshipit’s integration helps With Starshipit & Deliver In Person, you can: Seamless integration with 100+ platforms & couriers: ### Shopify ### eStar ### SEKO Logistics ### FedEx shipping ### DHL Express ### BigCommerce shipping app ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit + Deliver In Person? Starshipit's shipping platform integrates your store with carriers like Deliver In Person, to automate your fulfilment process. Our integration with Deliver In Person will save you time on shipping, every week. We also integrate with Shopify, Adobe Commerce, and other eCommerce platforms, as well as Inventory Management systems like Cin7, Unleashed, and DEAR. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Read on to learn about the benefits of using Deliver In Person with Starshipit ### The delivery options your customers want Giving your customers a choice at checkout is more important than ever before. Deliver In Person gives you the choice of same-day and next-day delivery, as well as after-hours delivery including evenings and weekends. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### True metro coverage Deliver In Person supports true metro coverage in major metro cities (Sydney, Melbourne and Brisbane), with edge-to-edge pick up and delivery. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless reverse logistics Deliver In Person and Starshipit make returns easier than ever for you – and your customers. Access pick-up verification, a self-service returns portal and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Flexible to the needs of your business Using Starshipit and Deliver In Person, you can schedule pick-ups from your Distribution Centre (DC) – or stores! - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Complete fulfilment visibility Starshipit and Deliver In Person make it easy for businesses of all sizes to manage the order fulfilment process, from the moment a customer clicks ‘Buy Now’ to when the order arrives at their front door. ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited support: Reach out to our shipping experts whenever you need a hand. - Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Deliver In Person](https://support.starshipit.com/hc/en-us/articles/10261593471503-How-to-set-up-Deliver-In-Person) ## Deliver In Person – FAQs ### How do I set up Deliver In Person with Starshipit? You’ll need an active Deliver In Person account before connecting it to Starshipit. [Follow the Deliver In Person setup guide](https://support.starshipit.com/articles/10261593471503-how-to-set-up-deliver-in-person) for step-by-step instructions on adding your account details and configuring the integration. ### What is Deliver In Person? Deliver In Person is a delivery service that focuses on enhancing eCommerce post-purchase experiences. The service is designed to help brands deliver a consistent and positive experience right to the customer's doorstep. ### What services does Deliver In Person offer? - **Same-day and next-day delivery: **This allows businesses to offer rapid delivery options to their customers, ensuring timely and reliable delivery. - **Reverse logistics:** This service handles returns and exchanges efficiently, including pick-up verification and workflows. - **Real-time tracking:** Both senders and recipients can track parcels in real-time, providing transparency and reducing customer inquiries. - **API integration:** Deliver In Person offers seamless integration with existing eCommerce platforms and ERP systems, simplifying the process from checkout to delivery. - **Business dashboard and mobile app: **These tools help businesses of all sizes manage deliveries, track orders, and maintain oversight on the go. - **Flexible delivery options:** The service supports after-hours delivery, including evenings and weekends, and covers major metro areas in Australia. - **Bulk pick-up capabilities:** Designed for distribution centers and stores, this service supports large-scale operations with features like CSV upload for multiple deliveries. ### What regions does Deliver In Person cover? Deliver In Person primarily covers major metro areas on the eastern seaboard of Australia, including Sydney, Melbourne, and Brisbane. ### Can Deliver In Person handle large volumes of deliveries? Yes, Deliver In Person supports bulk pick-up from distribution centers and stores, and offers features like CSV upload for managing multiple deliveries. ### How does Deliver In Person ensure delivery reliability? Deliver In Person has a high on-time delivery rate and first-time success rate, supported by professional drivers and robust operational processes. ## https://starshipit.com/partner/delivereasy # Delivereasy Connect Delivereasy with Starshipit to get rates, create New Zealand domestic delivery bookings and schedule pickups. Canonical URL: https://starshipit.com/delivereasy ### Automate Delivereasy delivery bookings with Starshipit **Connect your **[**Delivereasy**](https://www.delivereasy.co.nz/)** account to get rates, create New Zealand domestic delivery bookings and schedule pickups in Starshipit.** Create a plain receiver-detail label for an eligible booking, then choose the pickup date and time that works for your order. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Shopify ### FedEx shipping ### Why use Delivereasy with Starshipit? [**Delivereasy**](https://www.delivereasy.co.nz/)** is a New Zealand on-demand delivery service that helps customers follow deliveries in real time.** Connect your account to manage eligible rates and booking details alongside your other shipping workflows in Starshipit. Use the delivery options available to your Delivereasy account and confirm the pickup time before you send each booking. ### What you can do with the Delivereasy integration ### Start shipping with Delivereasy and Starshipit in minutes ## Delivereasy shipping FAQs ##### Does Starshipit support Delivereasy? Yes. Starshipit supports eligible Delivereasy New Zealand domestic rates, delivery bookings, pickup scheduling and plain receiver-detail labels. ##### What do I need to connect Delivereasy? You need an active Delivereasy account and the account details supplied by Delivereasy. Available services depend on your account and booking details. ##### Can I choose a pickup time? Yes. When you create an eligible delivery booking, set the pickup date and time in Starshipit before you dispatch it. ## https://starshipit.com/partner/deutsche-post # Deutsche Post Integrate Deutsche Post to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/deutsche-post ### Automate Deutsche Post shipping with Starshipit **Want to reduce costs and speed up your fulfilment?** Try Starshipit for Deutsche Post shipping! With Starshipit you can: Print labels, send shipping notifications and set up automation rules in just a few clicks. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Join over 30,000 retailers using Starshipit to save time on every order** ### Princess Polly ### Culture Kings ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### Acer ### Showpo ### How Starshipit’s integration helps With Starshipit & Deutsche Post, you can: ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit + Deutsche Post? Starshipit makes online Deutsche Post shipping simple. Integrate your sales channels with [multiple carriers](https://starshipit.com/multi-carrier-shipping.md), including Deutsche Post, and automate your fulfilment process. Our integration with Deutsche Post saves you hours of time on shipping, every week. Starshipit also integrates with Shopify, BigCommerce, Adobe Commerce and other eCommerce platforms, as well as Inventory Management systems like Cin7, Unleashed, and DEAR. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Discover why businesses love using Starshipit with Deutsche Post Read on to learn more about integration with Deutsche Post. ### Why Starshipit is different: 5-star customer support Unlimited support: Reach out to our shipping experts whenever you need a hand. Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### You’ve got control of your Deutsche Post shipping rates Negotiate or bring your own Deutsche Post [shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) to your Starshipit integration, with no penalties or per-label fees and display them in your checkout, alongside other shipping options. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Choice at checkout Display Deutsche Post shipping timesat checkout. Give your customers a [choice of shipping options](https://starshipit.com/choice-at-checkout.md), including DHL eCommerce and other leading carriers. Fine tune your checkout shipping rates and create custom checkout rules to apply based on parameters you set. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Simplify your Deutsche Post international shipping Using Starshipit, you can ship orders to international markets with ease. Automatically generate and submit customs documentation and apply the right HS codes using the [Product Catalogue](https://support.starshipit.com/hc/en-us/articles/6817931777807-Product-Catalogue). - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Generate all your shipping docs Manage multi-carrier [shipping labels](https://starshipit.com/shipping-labels.md), packing slips, summaries and more from one single dashboard in Starshipit. With just one click, print shipping labels from your thermal printer or download as a PDF. Help your team simplify the pick and pack process with comprehensive packing summaries. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Create branded tracking pages and send shipping notifications Starshipit lets you create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and send automated [shipping notifications](https://starshipit.com/shipping-notifications.md) (email and SMS). Auto-sync your Deutsche Post data to update customers of their delivery timelines, keeping them informed throughout the post purchase (and returns) process. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up your Deutsche Post account with Starshipit](https://support.starshipit.com/hc/en-us/articles/360001040855-Set-up-Deutsche-Post?_ga=2.141751730.1695906626.1655070807-1538484001.1646615388) ## Deutsche Post shipping FAQs ##### Does Starshipit support Deutsche Post? Yes, Starshipit supports Deutsche Post for eCommerce shipping workflows. Retailers can connect Deutsche Post to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Deutsche Post in Starshipit? You need the account details, credentials or approval required for your Deutsche Post service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Deutsche Post with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Deutsche Post supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Deutsche Post or another supported carrier before dispatch. ##### Can I print Deutsche Post labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Deutsche Post shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/dhl-ecommerce # DHL eCommerce Integrate DHL eCommerce with Starshipit and fulfil orders from all your eCommerce sales channels. Save time and money by automating your shipping. Print labels and adjust online checkout rates today! Canonical URL: https://starshipit.com/dhl-ecommerce ### DHL eCommerce shipping that saves you time and money **Use Starshipit to fulfil your DHL eCommerce orders easily, from one dashboard.** Simplify international shipping, easily print shipping labels and create branded delivery experiences that customers will remember. Automation will save your eCommerce team time by assigning orders to the best courier based on rules you set yourself. This makes Starshipit the best tool for online DHL shipping. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Join over 30,000 retailers using Starshipit to save time on every order** ### Princess Polly ### HiSmile ### Lorna Jane ### Culture Kings ### Oz Hair & Beauty ### Showpo ### How Starshipit’s integration helps With Starshipit & DHL eCommerce, you can: **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit + DHL eCommerce? Starshipit makes online DHL shipping easy. Integrate your sales channels with [multiple carriers](https://starshipit.com/multi-carrier-shipping.md), including DHL eCommerce, and automate your fulfilment process. Our integration with DHL eCommerce saves you hours of time on shipping, every week. Starshipit also integrates with Shopify, BigCommerce, and other eCommerce platforms, as well as Inventory Management systems like Cin7, Unleashed, and DEAR. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support Unlimited support: Reach out to our shipping experts whenever you need a hand. Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover why businesses love using Starshipit with DHL eCommerce Read on to learn more about integration with DHL eCommerce. ### Manage your DHL eCommerce shipping rates – your way We don’t charge you per label – you’re in control of your DHL [eCommerce shipping rates](https://starshipit.com/ecommerce-shipping-rates.md). Instead, we’re focused on building shipping technology that works for you. - [Book a demo ](https://starshipit.com/book-an-appointment.md) ### Give your customers choice at checkout DHL eCommerce shipping times can be displayed at checkout using Starshipit.You can give your customers a [choice of shipping options](https://starshipit.com/choice-at-checkout.md), including DHL eCommerce and other leading carriers. Control your checkout shipping rates and create custom checkout rules like never before. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### DHL eCommerce international shipping Streamline [international shipping](https://starshipit.com/international-shipping.md) and access new markets with Starshipit. Automatically generate and submit customs documentation and apply the right HS codes. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Manage all your shipping docs in one place Starshipit is the easiest tool for managing [shipping labels](https://starshipit.com/shipping-labels.md), packing slips, summaries and more. With just one click, print shipping labels from your thermal printer or download as a PDF. Print packing summaries to make picking easy. - [Book a demo ](https://starshipit.com/book-an-appointment.md) ### Customise your tracking pages and notifications Wondering aboutDHL eCommerce shipping times? Using Starshipit, you can manage your eCommerce delivery tracking and keep customers updated whilst they wait for the arrival of their order. Create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and automated [shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey. ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to Set up DHL eCommerce Asia Pacific](https://support.starshipit.com/hc/en-us/articles/204681005-Set-up-DHL-eCommerce-Asia-Pacific) [How to set up DHL eCommerce Americas](https://support.starshipit.com/articles/13547212368143-how-to-set-up-dhl-ecommerce-americas) ## DHL eCommerce shipping FAQs ##### Does Starshipit support DHL eCommerce? Yes, Starshipit supports DHL eCommerce for eCommerce shipping workflows. Retailers can connect DHL eCommerce to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect DHL eCommerce in Starshipit? You need the account details, credentials or approval required for your DHL eCommerce service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use DHL eCommerce with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where DHL eCommerce supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign DHL eCommerce or another supported carrier before dispatch. ##### Can I print DHL eCommerce labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for DHL eCommerce shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/dhl-express # DHL Express Integrate DHL Express with Starshipit and fulfil orders from all your sales channels; in-store and online. Print labels and adjust rates! Canonical URL: https://starshipit.com/dhl-express ### DHL Express shipping, simplified **Discover how using Starshipit makes fulfilling your DHL Express orders easy with shipping automation.** Simplify international shipping, easily print shipping labels and create branded delivery experiences that customers will remember. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) **Join over 30,000 retailers using Starshipit to save time on every order** ### Lorna Jane ### Culture Kings ### Showpo ### Moustache Republic ### HiSmile ### LSKD ### How Starshipit’s integration helps With Starshipit & DHL Express, you can: ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit + DHL Express? Starshipit's shipping platform integrates your store with carriers like DHL Express, to automate your fulfilment process. Our integration with DHL Express will save you time on shipping, every week. We also integrate with Shopify, Adobe Commerce, and other eCommerce platforms, as well as Inventory Management systems like Cin7, Unleashed, and DEAR. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support Unlimited support: Reach out to our shipping experts whenever you need a hand. Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with DHL Express Read on to learn more about integration with DHL Express. ### DHL Express international shipping Streamline your [international shipping](https://starshipit.com/international-shipping.md) with Starshipit – automatically generate and submit customs documentation and apply the right HS codes. ### Reduce your DHL Express international shipping costs Bring your own rates for international shipping, with no hidden per-label fees. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Save on DHL Express shipping costs with Starshipit We don’t charge you per label – you’re in control of your DHL express [shipping costs](https://starshipit.com/ecommerce-shipping-rates.md). We’re all about shipping technology that works for you. ### Why manage your own DHL shipping rates? There are no penalties for bringing your own rates with Starshipit. This also means you can diversify you carrier network in a way that works for you. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### DHL Express tracking and notifications Keep your customers in the loop and deliver a great post purchase experience. Starshipit let’s you create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and [automated shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey for your DHL Express orders. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Give your customers choice at checkout Using Starshipit, you can give your customers a [choice of shipping options](https://starshipit.com/choice-at-checkout.md), including DHL Express and other leading carriers. Control your checkout shipping rates and create custom checkout rules like never before. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### One platform to manage all your shipping docs Starshipit is the easiest tool for [managing shipping labels](https://starshipit.com/shipping-labels.md), packing slips, summaries and more. With just one click, print shipping labels from your thermal printer or download as a PDF. Print packing summaries to make picking easy. ### Full support for DHL GoGreen Plus The DHL GoGreen Plus program enables you to offset the carbon emissions associated with your shipments with Sustainable Aviation Fuel. Even if you don’t offer this today, using Starshipit means you can easily integrate the option when you are ready. ### Access the Landed Cost Estimator The Landed Cost Estimator gives you insight into the total landed cost for an order, by displaying any duties, taxes, or other regulatory fees directly within Starshipit. - [Learn more](https://support.starshipit.com/hc/en-us/articles/9181479000335-Enable-Landed-Cost-Estimator-for-DHL-Express) ### Why use DHL Express GoGreen Plus? ## DHL Express shipping – FAQS ### How do I set up DHL Express with Starshipit? You’ll need an active DHL Express account before connecting it to Starshipit. [Follow the DHL Express setup guide](https://support.starshipit.com/articles/203806429-how-to-set-up-dhl-express) for step-by-step instructions on adding your account details and configuring the integration. ### What is DHL Express shipping? DHL Express shipping is an international courier service offering fast, reliable parcel delivery worldwide. Known for its efficiency and speed, it caters to businesses and individuals needing expedited shipping, with tracking and customs clearance services. ### How fast is DHL Express shipping? DHL Express shipping typically delivers within 1-6 business days globally, depending on the destination and service level chosen. Delivery times vary based on origin and destination locations. ##### Does Starshipit support DHL Express? Yes, Starshipit supports DHL Express for eCommerce shipping workflows. Retailers can connect DHL Express to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### Can I use DHL Express with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where DHL Express supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign DHL Express or another supported carrier before dispatch. ##### Can Starshipit send tracking updates for DHL Express shipments? Yes. Once tracking details are available, Starshipit can send branded notifications and direct customers to branded tracking pages. ### What is the DHL Express international shipping time? DHL Express offers a variety of options for international shipping, with customers able to choose from services which can deliver in as little as a few hours to several days at your ecommerce checkout. ### How much is DHL Express shipping? The cost of DHL Express shipping varies based on package weight, dimensions, destination, and service level. Prices are higher for faster delivery and longer distances.Did you know that Starshipit’s automation lets you set live rates based on several variables, so shipping costs can be covered by the customer’s total purchase cost when you find it necessary? ##### What do I need to connect DHL Express in Starshipit? You need the account details, credentials or approval required for your DHL Express service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I print DHL Express labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ## https://starshipit.com/partner/direct-freight # Direct Freight Learn about integration with Direct Freight. Automate your shipping with the best practice platform that works with the tools you already use. Canonical URL: https://starshipit.com/direct-freight ### Automate Direct Freight shipping with Starshipit **The shipping app that connects Uber with Shopify, Adobe Commerce, BigCommerce and more.** [Direct Freight](https://www.directfreight.com.au) provides efficient transport and logistics to business across Australia, focusing on a high level of customer service. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Direct Freight? Our integration with Direct Freight will save you a huge amount of time. We can integrate with Shopify, Adobe Commerce, and other [eCommerce platforms](https://starshipit.com/ecommerce-integration.md), as well as Inventory Management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Direct Freight you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Starshipit and Direct Freight ](https://support.starshipit.com/hc/en-us/articles/4858091402511-Direct-Freight) [Direct Freight API Access](https://support.starshipit.com/articles/5569681546895-direct-freight-api-access) ## Direct Freight shipping FAQs ##### Does Starshipit support Direct Freight? Yes, Starshipit supports Direct Freight for eCommerce shipping workflows. Retailers can connect Direct Freight to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Direct Freight in Starshipit? You need the account details, credentials or approval required for your Direct Freight service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Direct Freight with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Direct Freight supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Direct Freight or another supported carrier before dispatch. ##### Can I print Direct Freight labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Direct Freight shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/direct-mail-corporation # Direct Mail Corporation Connect Direct Mail Corporation workflows with Starshipit to streamline warehouse dispatch, shipping labels, carrier workflows, tracking updates and fulfilment operations. Canonical URL: https://starshipit.com/direct-mail-corporation ### Connect Direct Mail Corporation to Starshipit for faster warehouse dispatch **Connect **[**Direct Mail Corporation**](https://directmail.com.au)** to Starshipit to move fulfilment-ready orders into automated shipping, labels, carriers, tracking and delivery updates.** Together, Direct Mail Corporation and Starshipit help retailers reduce manual dispatch work, support warehouse and 3PL fulfilment workflows, and keep delivery updates flowing after orders leave the warehouse. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Direct Mail Corporation to Starshipit? [Direct Mail Corporation](https://directmail.com.au) provides 3PL, ecommerce order fulfilment, bulk mail, letterbox delivery, warehousing, picking, packing and distribution services from its Melbourne facilities. Once Direct Mail Corporation orders are ready to ship, Starshipit connects the dispatch layer: labels, carrier services, tracking notifications and fulfilment updates from one workflow. That helps teams bridge warehousing, picking, packing and distribution with shipping without rebuilding manual steps between order management, stock handling and delivery. Whether you are dispatching from a 3PL warehouse, distribution workflow or fulfilment operation, Starshipit gives teams the tools to manage shipping rules, packaging data and delivery communications. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Direct Mail Corporation and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Direct Mail Corporation with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling orders with Direct Mail Corporation and Starshipit in minutes Connect Direct Mail Corporation to Starshipit so fulfilment-ready orders can move into labels, carriers, tracking and delivery workflows. ## Inventory & Warehouse ##### How does Direct Mail Corporation work with Starshipit? Direct Mail Corporation supports 3PL, warehouse, retail, mailing, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Direct Mail Corporation? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Direct Mail Corporation? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Direct Mail Corporation orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/disttech # Disttech WMS shipping integration with Starshipit Connect Disttech to Starshipit to streamline warehouse dispatch, shipping labels, carrier workflows, tracking updates and fulfilment operations. Canonical URL: https://starshipit.com/disttech ### Connect Disttech to Starshipit for faster warehouse dispatch **Connect **[**Disttech**](https://www.disttech.com.au)** to Starshipit to move orders from WMS/WCS workflows into automated shipping, labels, carriers, tracking and fulfilment updates.** Together, Disttech and Starshipit help retailers reduce manual dispatch work, support multi-location fulfilment, and keep delivery updates flowing after orders leave the warehouse. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Disttech to Starshipit? [Disttech](https://www.disttech.com.au) provides warehouse management and control solutions for retailers and distributors, helping teams manage inventory, picking, packing and dispatch operations. Once orders are ready to ship, Starshipit connects the dispatch layer: labels, carrier services, tracking notifications and fulfilment updates from one workflow. That helps teams bridge warehouse operations and shipping without rebuilding manual steps between order management, stock handling and delivery. Whether you are dispatching from a warehouse, store, or distribution centre, Starshipit gives fulfilment teams the tools to manage shipping rules, packaging data and delivery communications. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the Disttech integration - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Disttech with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling orders with Disttech and Starshipit in minutes Connect Disttech to Starshipit so warehouse-ready orders can move into labels, carriers, tracking and fulfilment workflows. ## Inventory & Warehouse ##### How does Disttech work with Starshipit? Disttech supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Disttech? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Disttech? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Disttech orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/dpd # DPD Integrate DPD to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/dpd ### Automate DPD shipping with Starshipit **The shipping app that connects DPD with Shopify, Adobe Commerce, BigCommerce + more.** DPD UK, DPD Local, and DPD NL are part of one of Europe’s leading parcels groups, DPDgroup, which is owned by France’s La Poste, the second-largest postal group in Europe. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + DPD? Our integration with DPD will save you lots of time. We can integrate with Shopify, Adobe Commerce, and other [eCommerce platforms](https://starshipit.com/ecommerce-integration.md), as well as Inventory Management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and DPD you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up DPD Local UK](https://support.starshipit.com/hc/en-us/articles/360001003335-Set-up-DPD-Local-UK?_ga=2.22729019.1695906626.1655070807-1538484001.1646615388) [How to set up DPD NL](https://support.starshipit.com/hc/en-us/articles/360000927735-Set-up-DPD-NL?_ga=2.22729019.1695906626.1655070807-1538484001.1646615388) [Set up DPD UK](https://support.starshipit.com/articles/360001003355-set-up-dpd-uk) ## DPD shipping FAQs ##### Does Starshipit support DPD? Yes, Starshipit supports DPD for eCommerce shipping workflows. Retailers can connect DPD to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect DPD in Starshipit? You need the account details, credentials or approval required for your DPD service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use DPD with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where DPD supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign DPD or another supported carrier before dispatch. ##### Can I print DPD labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for DPD shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/ebay # eBay Integrate eBay to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/ebay ### Automate eBay shipping with Starshipit **The shipping app connecting ebay to Aus Post, DHL, Royal Mail + more** [eBay](https://www.ebay.com/) is an online marketplace that lets buyers and sellers come together to trade almost anything. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + eBay Our integration with eBay will save you lots of time. We can integrate eBay with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and eBay you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate eBay and Starshipit](https://support.starshipit.com/hc/en-us/articles/204502835-eBay-Integration?_ga=2.251834889.1695906626.1655070807-1538484001.1646615388) ## eBay shipping and fulfilment FAQs ##### How does the eBay integration work with Starshipit? The eBay integration imports eligible eBay orders into Starshipit so teams can manage fulfilment workflows such as carrier selection, labels, dispatch and tracking updates. ##### What order information syncs from eBay to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the eBay setup. ##### Does Starshipit write tracking back to eBay? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to eBay after labels are created, helping keep marketplace orders and customers updated. ##### Can I use multiple carriers with eBay orders? Yes. Once eBay orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Does Starshipit control checkout shipping rates for marketplace orders? eBay checkout shipping options are controlled by your eBay listing and shipping settings. Use Starshipit after eligible orders import to manage fulfilment, carrier selection, labels, dispatch and tracking updates. ## https://starshipit.com/partner/ecwid-shipping # Ecwid Connect your Ecwid store to Starshipit’s app and streamline your Ecwid shipping and fulfilment processes. Link your online store, automate label printing, and more. Canonical URL: https://starshipit.com/ecwid-shipping ### Automate Ecwid shipping with Starshipit **Say goodbye to shipping headaches.** Starshipit is the ultimate fulfillment automation solution designed to work seamlessly with your Ecwid store. Import orders, print labels in seconds, autocorrect addresses, and sync tracking details back to Ecwid – all from one intuitive platform. Save time and reduce errors with faster, smarter Ecwid shipping. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Join over 30,000 retailers using Starshipit to save time on every order ### Lorna Jane ### Princess Polly ### Culture Kings ### Meshki ### HiSmile ### Oz Hair & Beauty ### LSKD ### Boring Milk ### How Starshipit’s integration helps When using Starshipit for Ecwid shipping, you can: Over 120 platforms and carriers supported ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### BigCommerce shipping app ### FedEx shipping ### Start shipping today With ready-to-go integrations with all the major platforms (like BigCommerce, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Ecwid sellers love our shipping platform Discover why Starshipit is a top choice for Ecwid shipping. Easily connect your Ecwid store to unlock live rates at checkout, print labels in a snap, send shipping notifications, and simplify returns. Save time and keep your customers happy with smarter Ecwid shipping. ### Print Ecwid shipping labels, packing slips, and more Take control of your shipping docs – labels, packing slips, summaries, and more. With one click, print Ecwid shipping labels from your thermal printer or save as a PDF. Generate packing summaries to speed up picking. Save time and ship smarter. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Keep customers in the loop with shipping notifications Keep your customers up to date and deliver a great post purchase experience. Create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and automated [shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey. ### The Ecwid app for easy international shipping Simplify your [international shipping](https://starshipit.com/international-shipping.md) with Starshipit. You can automatically generate and submit customs documentation, apply the right HS codes and manage returns. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Easy Ecwid B2B shipping with Starshipit Power up your Ecwid B2B business with effortless shipping. Connect your Ecwid store to Starshipit and automate your entire shipping workflow with ease. Save time and impress your business clients with pro-level efficiency. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Shipping D2C with Ecwid? Starshipit makes it easy Simplify your Ecwid D2C store with shipping automation. Link your Ecwid shop to Starshipit and streamline your shipping process. Save time, deliver orders with speed and precision and delight your customers. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### The Ecwid shipping integration which connects to all leading carriers Easily integrate Ecwid with Australia Post, NZ Post, Royal Mail, DPD, DHL Express, DHL Commerce and many more. The best part? We maintain the integrations. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited support: Reach out to our shipping experts whenever you need a hand. - Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ## H2: Ecwid shipping – FAQs ##### How does Starshipit integrate with Ecwid? Starshipit connects seamlessly with your Ecwid store to import orders, automate shipping label printing, and sync tracking details back to Ecwid – all from one platform. ##### Does Starshipit support Ecwid B2B shipping? Absolutely. Starshipit automates your Ecwid B2B shipping workflow, saving time and delivering professional efficiency for your business clients. ##### How does Starshipit help with international shipping? The Starshipit app simplifies international shipping by auto-generating customs docs, applying HS codes, and managing returns for your Ecwid store. ##### How do I get started with Ecwid shipping on Starshipit? Sign up for a 30-day free trial, connect your Ecwid store, import orders, and start printing labels in minutes. Book a demo for a guided setup. ##### Can I print Ecwid shipping labels with Starshipit? Yes! With one click, you can print Ecwid shipping labels from a thermal printer or save them as PDFs, along with packing slips and summaries. ##### What carriers work with the Ecwid shipping integration? Starshipit supports leading carriers like Australia Post, NZ Post, Royal Mail, DPD, DHL Express, and more, with maintained integrations for hassle-free shipping. ##### Is there a cost per label with Starshipit? No, Starshipit doesn’t charge extra fees per label – just your monthly plan cost, helping you save on Ecwid shipping. ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate with Ecwid](https://support.starshipit.com/articles/11425795615631-how-to-integrate-with-ecwid) ## https://starshipit.com/partner/estar # eStar Integrate eStar to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/estar ### Automate eStar shipping with Starshipit **The shipping app connecting eStar to Aus Post, DHL, Royal Mail + more.** eStar is an enterprise-level total commerce solutions partner that works directly with brands and businesses to deliver ongoing growth. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + eStar? Starshipit will integrate eStar with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and eStar you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Shopify ### Australia Post ### DHL eCommerce ### Sendle ### Adobe Commerce ### eStar ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate eStar and Starshipit](https://www.estaronline.com/blog/post/18457/estar-and-starshipit-a-partnership-that-delivers.html?_ga=2.180596839.1937937896.1655068553-1416252231.1654552071) ## eStar shipping and fulfilment FAQs ##### How does the eStar integration work with Starshipit? The eStar integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from eStar to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the eStar setup. ##### Does Starshipit write tracking back to eStar? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to eStar after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with eStar orders? Yes. Once eStar orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/etsy-shipping-app # Etsy Starshipt, the Etsy shipping app designed to reduce your costs and speed up fulfilment. Integrate with carriers, create notifications, manage shipping rules and more. Canonical URL: https://starshipit.com/etsy-shipping-app ### Etsy integration with Starshipit for shipping and inventory Manage Etsy orders, automate shipping and keep inventory updated through Starshipit. - [Log in to Starshipit](https://app.starshipit.com/) - [Get support](https://support.starshipit.com/hc/en-us/requests/new) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Quiksilver ### Manage Etsy orders, shipping and inventory in Starshipit If your Etsy store is already connected, you can continue importing Etsy orders, managing shipping and keeping inventory updated through Starshipit WMS. ### Selling through other channels too? New Etsy connections to Starshipit are no longer available, but we can still help you explore shipping automation for your other sales channels. Browse our integrations to see which eCommerce platforms and marketplaces work with Starshipit, or talk to our team about your setup. Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Keep your Etsy orders moving With an existing Etsy connection, continue importing orders, managing Etsy alongside other sales channels, printing shipping labels and sending tracking updates. Keep Etsy inventory updated through Starshipit WMS. ### Here to help with your Etsy connection - Our support team is here to help you get the most from your existing Etsy integration. - If you need to make changes to your Etsy connection, please contact us first so we can guide you. Keep your connection active, as it won’t be possible to reconnect once disconnected. - [Get support](https://support.starshipit.com/hc/en-us/requests/new) ### Starshipit: Your trusted partner for growth ### Resources Find support and guidance for your existing Etsy integration. [Help with an existing Etsy integration](https://support.starshipit.com/hc/en-us/articles/206090525-Etsy-Integration?_ga=2.154320440.1695906626.1655070807-1538484001.1646615388) ## Etsy shipping – FAQs ### Can I connect a new Etsy store to Starshipit? Following changes to Etsy’s integration requirements, new Etsy connections to Starshipit are no longer available from September 2026. If your Etsy store is already connected, you can continue using your existing integration. ### Will my existing Etsy integration continue to work? If you have an existing active Etsy connection with Starshipit, you can continue using it to automate your shipping. If you also use Starshipit WMS, you can continue updating your Etsy inventory. ### Does Etsy handle shipping? Etsy doesn't offer any of their own fulfillment services, but it can generate (optional) shipping labels. If you’re looking to sell on Etsy, you’ll need to handle your own fulfillment. Customers with an existing active Etsy connection can continue managing their shipping in Starshipit. New Etsy connections are no longer available. ### Is combined shipping with Etsy possible? When shipping several orders to the same recipient in a single package, it is essential to assign the package's tracking number to every individual order. This ensures that each order is accurately tracked and managed as part of the consolidated shipment. With Starshipit, you can [merge orders](https://support.starshipit.com/hc/en-us/articles/7954826200719-Suggested-Merges) and [send partial shipments](https://support.starshipit.com/hc/en-us/articles/360001446756-Labels-for-partial-shipments). ### How long does Etsy take to ship? The shipping time on Etsy varies depending on the processing time of the item and the transit time of the shipping method. It can also vary based on the country and postal service. The estimated delivery date is calculated using the expected ship date and chosen shipping method. When using Starshipit, you can use multiple carriers to give your customers a choice of delivery options. ### Can I disconnect and reconnect Etsy? Please keep your existing Etsy integration connected. Once disconnected, it cannot be reconnected. If you need help with your connection, contact our support team before making changes. ### Can I still use Etsy with Starshipit WMS? If your Etsy store is already connected to Starshipit, you can continue using Starshipit WMS to keep your Etsy inventory updated. ### Should I ship internationally on Etsy? Shipping internationally on Etsy can be beneficial to your business growth. Etsy offers some services to help with the legal aspects of sending products to different countries. Additionally, most international buyers on Etsy only see items that ship to their country, so offering international shipping can increase your visibility and customer base. Starshipit can help with international shipping, offering international carriers and tools to assist with HS codes and customs documentation. ### Can I use my own shipping on Etsy? Yes, you can use your own shipping on Etsy. When listing an item, you can select an existing shipping profile or enter custom shipping options for that listing. If your store doesn't qualify for Etsy shipping, you'll need to set your own rates. If your Etsy store is already connected, you can continue using Starshipit to manage your Etsy shipping, which gives you access to a variety of carriers and helpful tools like shipping rules and a label printing app. ## https://starshipit.com/partner/evri # EVRi Integrate Evri (formerly Hermes) to eCom platforms like Shopify, Adobe Commerce, BigCommerce. Print labels, shipping rates and automate. Canonical URL: https://starshipit.com/evri ### Automate Evri shipping with Starshipit **The shipping app that connects Evri (Hermes) with Shopify, Adobe Commerce, BigCommerce + more** Evri, formerly Hermes, is one of the UK’s leading consumer delivery specialists, providing flexible and affordable delivery options to home, work, Parcelshops and Lockers, delivering more than 600 million parcels a year on behalf of many of Europe’s leading retailers. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Evri? Our integration with Evri (previously known as Hermes) will save you lots of time. We can integrate with Shopify, Adobe Commerce, and other eCommerce platforms, as well as Inventory Management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Evri you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Evri with Starshipit](https://support.starshipit.com/hc/en-us/articles/360002196676?_ga=2.182032935.1695906626.1655070807-1538484001.1646615388) ## EVRi shipping FAQs ##### Does Starshipit support EVRi? Yes, Starshipit supports EVRi for eCommerce shipping workflows. Retailers can connect EVRi to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect EVRi in Starshipit? You need the account details, credentials or approval required for your EVRi service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use EVRi with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where EVRi supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign EVRi or another supported carrier before dispatch. ##### Can I print EVRi labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for EVRi shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/fedex-shipping # FedEx shipping Integrate FedEx Express to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/fedex-shipping ### Automate FedEx shipping with Starshipit **Starshipit connects FedEx with Shopify, BigCommerce, Adobe Commerce and more.** [FedEx](https://www.fedex.com/en-au/home.html) is a courier delivering swift and economical shipping services across the globe. Using Starshipit, you can integrate FedEx and FedEx Express seamlessly into your tech stack. - [Get started now](https://app.starshipit.com/Dashboard/SignUp.aspx) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Princess Polly ### Showpo ### HiSmile ### Oz Hair & Beauty ### Culture Kings ### FedEx & FedEx Express Starshipit powers your domestic and international FedEx shipping. We support both FedEx and FedEx Express, so you can manage all your deliveries in one place. - Learn more about our FedEx support ### How Starshipit’s integration helps With Starshipit & FedEx, you can: **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### FedEx shipping ### SEKO Logistics ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit + FedEx? Starshipit's shipping platform integrates your store with carriers like FedEx and others to automate your fulfilment process. Our integration with FedEx will save you time on shipping, every week. We also integrate with Shopify, Adobe Commerce, and other eCommerce platforms, as well as Inventory Management systems like Cin7, Unleashed, and DEAR. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Shipping from Australia or New Zealand? Open a FedEx account today and access discounted shipping rates exclusive to Starshipit customers. ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with FedEx and FedEx Express Read on to learn more about integration with FedEx. ### Print FedEx shipping labels, packing slips and more Manage all your FedEx shipping labels and shipping documents from one platform. Generate packing slips, packing summaries and more. Create a FedEx shipping label in seconds and send it to your thermal printer, or download as a PDF. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### The best platform for FedEx international shipping Streamline your FedEx [international shipping](https://starshipit.com/international-shipping.md) with Starshipit. You can automatically generate and submit customs documentation, apply the right HS codes and manage returns. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### FedEx shipping tracking and notifications Keep your customers in the loop throughout the delivery journey and give them a great post purchase experience. Create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and automated [shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey for your FedEx orders. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### FedEx shipping options: Give your customers choice at checkout Give your customers a choice of shipping options, including FedEx and other leading carriers, control your checkout shipping rates and create custom checkout rules. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### FedEx Australia shipping, simplified For Australian retailers, Starshipit is the best way to manage FedEx orders. Create shipping rules to assign orders to FedEx interstate shipping, give customers a choice of checkout options, manage returns and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Manage your FedEx shipping quotes in a way that works for you Bring your own FedEx shipping rates with no extra costs per label. We’re all about shipping technology that works for you. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### FedEx & FedEx Express Starshipit powers your FedEx shipping, whether you’re sending across town or across the world. We support both FedEx and FedEx Express, including domestic FedEx services in the USA. Manage all your local and international deliveries seamlessly from one platform. ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up FedEx](https://support.starshipit.com/hc/en-us/articles/5490462577039-FedEx) [How to set up FedEx International Connect (FIC)](https://support.starshipit.com/articles/9710630804239-how-to-set-up-fedex-international-connect-fic) ## FedEx shipping – FAQs ### How do I set up FedEx with Starshipit? You’ll need an active FedEx account before connecting it to Starshipit. [Follow the FedEx setup guide](https://support.starshipit.com/articles/5490462577039-how-to-set-up-fedex) for step-by-step instructions on adding your account details and configuring the integration. ### Does FedEx do domestic shipping? Yes, there is a FedEx domestic shipping option with various options for speed and budget. ### How to ship with FedEx? To ship with FedEx, package your item, choose your service, create a shipping label on FedEx's website or at FedEx ship locations, and drop off the package. Or, you can simplify things by generating labels automatically in Starshipit. ### What is a shipping exception FedEx? A shipping exception occurs when a package is temporarily delayed in transit due to reasons like weather, customs, or delivery address issues. ### How to ship with FedEx Australia? For FedEx Australia shipping, visit the FedEx website for Australia, select a shipping service, create and print a shipping label, and drop off or schedule a pickup. ### How to ship with a FedEx account number? To ship with a FedEx account number, log into your FedEx account online, enter your account number during the shipping label creation process, and complete the shipment details. When you’re using Starshipit, you can manage all FedEx orders from Starshipit’s dashboard – along with all other parts of your shipping process. ### How to ship using FedEx? To ship using FedEx, package your item securely, create a shipping label through FedEx's website or in-person, and choose a drop-off or pickup option. When you use Starshipit to manage your FedEx orders, you can simply generate labels through the Starshipit dashboard. ### Does FedEx ship to PO boxes? FedEx ships to PO boxes in certain locations with specific service restrictions. It's best to check FedEx's website for the most current information. ### Does FedEx ship to Australia? Yes, FedEx offers shipping services to Australia with a range of options for international delivery. ### Does FedEx ship on weekends? FedEx does ship on weekends, offering Saturday delivery with certain services in selected areas. ### Does FedEx ship on Sunday? Yes, FedEx provides Sunday delivery services in select regions for specific shipping types. ### When does FedEx charge for shipping? FedEx charges for shipping at the time of label creation based on package weight, dimensions, destination, and selected service. ### How much does FedEx shipping cost? FedEx shipping costs depend on the service selected, package weight, dimensions, and destination. Use FedEx's rate tool for specific pricing. ### Does FedEx ship on Saturday? FedEx offers Saturday delivery for certain services in some locations. ### How to ship FedEx? To ship with FedEx, create a shipping label on FedEx's website or at a service center, package your item, and choose a drop-off or pickup option. When you’re using Starshipit, you can manage all FedEx orders from Starshipit’s dashboard – along with all other parts of your shipping process. ### Which is faster, DHL or FedEx for international shipping? Speed varies based on destination and service; DHL and FedEx both offer expedited international shipping services, with speed depending on the service chosen. By using Starshipit, you can let customers choose between both by integrating with more than one carrier service. ### Is UPS or FedEx faster for international shipping? Both UPS and FedEx offer fast international shipping options; the faster service depends on the specific destination and service level selected. If you’re a Starshipit user, you can integrate with both carriers and create rules to allocate to the best carrier option. ### Is FedEx or DHL better for international shipping? There are variety of both DHL and FedEx international shipping options.Both FedEx and DHL are reputable for international shipping; the better choice depends on specific shipping needs, destinations, and cost considerations. Using Starshipit, you can setup automation rules to allocate to the best shipping options depending on location and speed. ### How to ship internationally FedEx? To ship internationally with FedEx, select an international shipping service, complete the necessary customs documentation, and create a shipping label on FedEx's website or at a service center. You can also manage your international FedEx shipments using Starshipit. Simply generate a label from Starshipit’s dashboard! ### How to ship FedEx international? For FedEx international shipping, select an international service, fill out customs documents, create and attach a shipping label, and drop off the package or schedule a pickup. ### How much does FedEx charge for international shipping? FedEx's charges for international shipping vary based on destination, package size, weight, and service chosen. Use [FedEx's online quote tool](https://www.fedex.com/en-us/online/rating.html) for specific pricing. ### How to create a FedEx shipping label? To create FedEx shipping labels, use FedEx's online shipping tool or visit a FedEx location, providing package details and destination to generate and print the label. When you’re using Starshipit, you can manage all FedEx orders from Starshipit’s dashboard – along with all other parts of your shipping process. ### How long does FedEx take to ship to Australia? Shipping times to Australia with FedEx depend on the service chosen and origin location; express services can take 2-4 days, while economy services may take longer. ## https://starshipit.com/partner/fishbowl # Fishbowl Integrate Fishbowl to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/fishbowl ### Connect Fishbowl to Starshipit for faster fulfilment **Starshipit integrates with **[**Fishbowl**](https://www.fishbowlinventory.com)** to simplify your order fulfilment process and save time.** You can integrate with multiple couriers, import and assign orders automatically to your chosen courier, generate shipping labels, and notify customers with branded tracking updates. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Fishbowl Starshipit integrates with [Shopify](https://apps.shopify.com/starshipit?_ga=2.189904171.1695906626.1655070807-1538484001.1646615388), Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to [print your shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388) and [send tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and Fishbowl you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ## Fishbowl shipping and fulfilment FAQs ##### How does Fishbowl work with Starshipit? Fishbowl supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Fishbowl? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Fishbowl? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Fishbowl orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/flash-couriers # Flash Couriers Automate your Flash Couriers shipping with our fulfillment automation software. Create Flash Couriers shipping labels, track orders, and more. Canonical URL: https://starshipit.com/flash-couriers ### Flash Couriers shipping for retailers **Access Flash Couriers effortlessly with Starshipit.** Simplify your shipping strategy with fast and reliable same-day and express deliveries. Use Starshipit to create Flash Couriers shipping labels, autocorrect addresses and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Culture Kings ### Princess Polly ### Meshki ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### LSKD ### The easiest way to manage your Flash Couriers shipping Deliver globally or locally with Starshipit – the [automation platform](https://starshipit.com/fulfilment-automation.md) that integrates seamlessly with Flash Couriers and other leading carriers. Discover why leading retailers choose Starshipit to save time and money on every order. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Print Flash Couriers shipping labels Generate and [print Flash Couriers shipping labels](https://starshipit.com/shipping-labels.md) with one click, straight to your thermal printer or as a downloadable PDF. Print labels in bulk or individually. Use the Starshipit pick and pack mobile app to print labels on the go. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Flash Couriers international shipping Streamline your Flash Couriers [international shipping](https://starshipit.com/international-shipping.md) with Starshipit. Automatically generate and submit customs documentation, apply accurate HS codes, and efficiently manage returns. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### With Starshipit & Flash Couriers, you can: Over 100 platforms and carriers supported ### DHL eCommerce ### Shopify ### Australia Post ### Adobe Commerce ### Sendle ### Why Starshipit is different: 5-star customer support - **Unlimited assistance: **Contact our delivery specialists anytime you require support. - **Personalised setup help:** Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Set up Flash Couriers with Starshipit](https://support.starshipit.com/hc/en-us/articles/11280928275087-How-to-set-up-Flash-Couriers) ## FAQs ##### How do I set up Flash Couriers with Starshipit? You’ll need an active Flash Couriers account before connecting it to Starshipit. [Follow the Flash Couriers setup guide](https://support.starshipit.com/articles/11280928275087-how-to-set-up-flash-couriers) for step-by-step instructions on adding your account details and configuring the integration. ##### **What is Flash Couriers and how does it integrate with Starshipit?** Flash Couriers is a delivery service specialising in garment deliveries across the Sydney Metropolitan Area and beyond. Its integration with Starshipit allows you to generate packing slips, shipping labels, and auto-correct addresses. ##### **Does Starshipit support rates or tracking for Flash Couriers?** Yes, Starshipit does support rates and tracking with Flash Couriers. ##### **Does Starshipit support multiple couriers, or just Flash Couriers?** Starshipit integrates with a wide range of couriers, including Australia Post, DHL, FedEx, UPS, and more. Flash Couriers is just one of the available options. ##### **Do I need a separate Flash Couriers account to use it with Starshipit?** Yes, you’ll need a Flash Couriers account with login credentials (Username, Password, and Account Code) before setting up the integration in Starshipit. ##### **How do I get started with Starshipit?** You can start by [signing up for a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [booking a demo](https://starshipit.com/book-an-appointment.md) with one of our shipping experts to see how Starshipit can work for your business. ## https://starshipit.com/partner/global-e-shipping # Global-e Simplify and enhance your international eCommerce operations with Global-e and Starshipit. Print shipping Global-e shipping labels, manage your documents and more. Canonical URL: https://starshipit.com/global-e-shipping ### Global-e shipping software **Simplify your **[**Global-e**](https://www.global-e.com/)** shipping with Starshipit.** Streamline order fulfillment and deliver an exceptional experience for your customers. Use Starshipit to create shipping labels, manage your shipping documents, assign carriers, packaging and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Culture Kings ### Princess Polly ### Meshki ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### LSKD ### Make international shipping easy with Starshipit and Global-e **Make your business scalable.** **Starshipit** automates your fulfilment process from checkout through to delivery, integrate with top carriers and platforms – and more. **Global-e **simplifies international sales by handling localisation, currency conversion, taxes, duties, compliance, and optimised checkout for global customers. ### Save on shipping costs with Starshipit Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Learn more](https://starshipit.com/ecommerce-shipping-rates.md) ### Easy international delivery Starshipit is the best solution for international shipping. Our platform simplifies international fulfilment. You can automate duties, taxes and more, as well as generate and submit customs documentation. - [Learn more](https://starshipit.com/international-shipping.md) ### Connect to all your sales channels Automatically import the orders from all of your eCommerce platforms and marketplaces in one easy location to streamline your fulfilment. - [View integrations](https://starshipit.com/integrations.md) ### One platform to manage all your shipping documentation Starshipit is the easiest tool for label printing. With just one click, print shipping labels from your thermal printer or download as a PDF. Using a barcode scanner? Scan the packing slip to automatically print a label. - [Learn more](https://starshipit.com/shipping-labels.md) ### Starshipit: Your trusted partner for growth ### With Starshipit & Global-e, you can: Over 100 platforms and carriers supported ### DHL eCommerce ### Australia Post ### eStar ### Sendle ### Peoplevox ### Shopify ### FedEx shipping ### WooCommerce ### Cin7 Omni ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Set up Global-e](https://support.starshipit.com/hc/en-us/articles/10261591318415-Set-up-Global-e) ## FAQs ##### What is Global-e? Global-e is a leading cross-border eCommerce platform that helps businesses sell internationally by managing local pricing, duties, taxes, and shipping logistics. ##### What are the benefits of using Global-e with Starshipit? - Automatic order syncing from Global-e to Starshipit. - Streamlined shipping workflows for international orders. - Easy access to multi-carrier management in one platform. - Real-time tracking and notifications for customers. ##### Are there any additional costs for using Global-e in Starshipit? Starshipit doesn’t charge extra for the integration. However, you’ll continue to pay fees to Global-e for their cross-border services. ##### How does Global-e integrate with Starshipit? The integration allows orders placed through Global-e to be synced automatically into Starshipit, where you can manage and fulfill them seamlessly with your preferred carriers. ##### Can I use my existing carriers with Global-e orders in Starshipit? How do I set up Global-e with Starshipit? You’ll need an active Global-e account before connecting it to Starshipit. [Follow the Global-e setup guide](https://support.starshipit.com/articles/10261591318415-set-up-global-e) for step-by-step instructions on adding your account details and configuring the integration. ## https://starshipit.com/partner/gold-coast-3pl # Gold Coast 3PL Connect Gold Coast 3PL workflows with Starshipit to streamline warehouse dispatch, shipping labels, carrier workflows, tracking updates and fulfilment operations. Canonical URL: https://starshipit.com/gold-coast-3pl ### Connect Gold Coast 3PL to Starshipit for faster warehouse dispatch **Connect **[**Gold Coast 3PL**](https://www.gc3pl.com)** to Starshipit to move warehouse-ready orders into automated shipping, labels, carriers, tracking and fulfilment updates.** Together, Gold Coast 3PL and Starshipit help retailers reduce manual dispatch work, support fulfilment across warehousing and distribution workflows, and keep delivery updates flowing after orders leave the warehouse. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Gold Coast 3PL to Starshipit? [Gold Coast 3PL](https://www.gc3pl.com) provides warehousing, order fulfilment, freight distribution, returns management and stock reworking services for ecommerce, retail, manufacturing and wholesale businesses. Once Gold Coast 3PL orders are ready to ship, Starshipit connects the dispatch layer: labels, carrier services, tracking notifications and fulfilment updates from one workflow. That helps teams bridge outsourced warehousing and shipping without rebuilding manual steps between stock handling, picking, packing and delivery. Whether you are dispatching from a warehouse, fulfilment partner or distribution workflow, Starshipit gives fulfilment teams the tools to manage shipping rules, packaging data and delivery communications. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Gold Coast 3PL and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Gold Coast 3PL with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling orders with Gold Coast 3PL and Starshipit in minutes Connect Gold Coast 3PL to Starshipit so warehouse-ready orders can move into labels, carriers, tracking and fulfilment workflows. ## Inventory & Warehouse ##### How does Gold Coast 3PL work with Starshipit? Gold Coast 3PL supports warehousing, fulfilment, inventory, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Gold Coast 3PL? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Gold Coast 3PL? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Gold Coast 3PL orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/gopeople-integration # GoPeople Integration | Ship GoPeople Orders with Starshipit Connect the GoPeople integration with Starshipit to automate shipping labels, tracking updates and eCommerce fulfilment workflows from one dashboard. Canonical URL: https://starshipit.com/gopeople-integration ### Automate GoPeople shipping with Starshipit **Connect your **[**GoPeople**](https://www.gopeople.com.au/)** account to Starshipit to automate shipping labels, tracking notifications and eCommerce fulfilment workflows from a single dashboard.** Together, GoPeople and Starshipit help eCommerce retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use GoPeople with Starshipit? [**GoPeople**](https://www.gopeople.com.au/)** is an Australian same-day courier focused on same day delivery, on demand delivery and last mile delivery for retailers.** By connecting GoPeople to Starshipit, retailers can automate shipping labels, tracking notifications and eCommerce fulfilment workflows across Shopify, BigCommerce, Adobe Commerce and other leading eCommerce platforms. Whether you're processing hundreds or thousands of orders each month, Starshipit helps reduce manual shipping tasks, keep customers informed and manage GoPeople alongside your other carriers as your business grows. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the GoPeople integration - [Start automating GoPeople shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from GoPeople with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with GoPeople and Starshipit in minutes ## GoPeople shipping FAQs ##### How do I set up GoPeople with Starshipit? You’ll need an active GoPeople account before connecting it to Starshipit. [Follow the GoPeople setup guide](https://support.starshipit.com/articles/90200000000104-how-to-set-up-gopeople) for step-by-step instructions on adding your account details and configuring the integration. ##### Does Starshipit support GoPeople? Yes, Starshipit supports GoPeople for eCommerce shipping workflows. Retailers can connect their GoPeople account, create shipping labels, assign delivery services with shipping rules, and send tracking updates from Starshipit. ##### What do I need to connect GoPeople in Starshipit? You need the account details, credentials or approval required for your GoPeople service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use GoPeople with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where GoPeople supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign GoPeople or another supported carrier before dispatch. ##### Can I print GoPeople labels in bulk? Yes, where supported by the carrier service. Starshipit can help teams create and print GoPeople shipping labels individually or in bulk, reducing manual work during dispatch. ##### Can Starshipit send tracking updates for GoPeople shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/gorgias-integrations # Gorgias software for order tracking Boost efficiency with Starshipit’s Gorgias integration. Answer customer order queries in seconds, keeping customers happy with instant order updates. Canonical URL: https://starshipit.com/gorgias-integrations ### Connect Gorgias software for order tracking and Starshipit for order tracking **Save time and tackle customer order requests effortlessly with Starshipit’s platform designed for retailers using the Gorgias app.** Equip your support team with the tools to elevate customer experiences by pulling order details directly within Gorgias. All powered by Starshipit – the shipping and fulfilment automation platform for online stores. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - Get the app Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Culture Kings ### Princess Polly ### Meshki ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### LSKD ### Boring Milk ### Get started with Starshipit + Gorgias app in minutes One of the most common questions customer-facing teams get is “Where’s my package?”. Instead of manually sifting through orders, simply use our Gorgias integration software to relay order updates to customers in seconds – all from the Gorgias chat. - Get the app ### Order tracking in Gorgias for online stores Using Starshipit, you can effortlessly handle order queries inside the Gorgias app: - Simplify order tracking across systems and web pages. - Quickly search for order tracking info in Gorgias. - Copy the order number, get the current status and tracking details. Keep customers informed and happy! - Get the app ### Gorgias API troubles? Skip the build with Starshipit Forget manually integrating with the Gorgias API for order tracking – Starshipit does the heavy lifting for you. Our ready-to-go integration gives you order details directly in Gorgias, with no custom code required. Save your dev team’s time and get instant tracking updates where your support team needs them most. - Get the app ### Gorgias Shopify order tracking made easy Tired of toggling between Shopify and Gorgias to track orders? Starshipit’s integration gives you access to real-time shipping details in Gorgias, so your team can answer “Where’s my order?” without missing a beat. - Get the app ### Starshipit, Gorgias & Klaviyo integration: The modern tech stack for online stores Today’s online stores thrive with a seamless tech stack. Using Gorgias and Klaviyo with Starshipit creates a powerhouse trio – support, marketing, and shipping working in harmony. **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Shopify ### Australia Post ### Adobe Commerce ### Sendle ### BigCommerce shipping app ##### With Starshipit you can... ### Why Starshipit is different: 5-star customer support - Unlimited support: Reach out to our shipping experts whenever you need a hand. - Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ## FAQ: Starshipit + Gorgias app ##### What is Gorgias? Gorgias is a customer support platform built for eCommerce stores, helping teams manage inquiries across channels like email, chat, and social media – all from one place. It’s designed to speed up responses and keep customers happy, and with Starshipit, it gets even better by adding seamless shipping and order tracking into the mix. ##### What is the Gorgias AI agent? Gorgias’s AI Agent is a smart tool that automates responses to common customer questions, like order updates or return requests, using your store’s data and brand voice. ##### Is Gorgias with Starshipit good for B2B stores? Yes. While Gorgias shines for direct-to-consumer shops, you can use Gorgias for B2B too. Starshipit’s shipping automation – like bulk label printing and multiple carrier options – helps B2B wholesalers manage larger orders or complex fulfillment. ##### Can Starshipit help with shipping notifications through Gorgias? Absolutely. Starshipit sends shipping events (like “shipped” or “delivered”) to Gorgias, and if you use tools like Klaviyo with Gorgias, you can trigger customer emails too. It’s a smooth way to keep shoppers updated without manual effort. ##### How does Starshipit work with the Gorgias app? Starshipit integrates directly with Gorgias to bring shipping and order details right into your support tickets. Your team can check tracking statuses, update customers, and resolve “Where’s my order?” questions without leaving Gorgias – saving time and reducing back-and-forth. ##### Gorgias vs. Zendesk – how does Starshipit fit in? Gorgias is tailored for eCommerce with deep integrations like Starshipit, focusing on fast order-related support. Zendesk is more general-purpose, serving various industries with a lesser focus on eCommerce and online stores. Starshipit offers order tracking solutions for both Gorgias and [Zendesk](https://starshipit.com/zendesk-order-management.md). ##### Do I need to build an API to use Starshipit with Gorgias? Nope.Starshipit’s integration is plug-and-play – no coding needed. Once connected, your team can access shipping data flows easily, allowing them to focus on support, not tech setup. ##### How long does it take to set up Starshipit with Gorgias? You can be up and running in minutes. Link your Gorgias account to Starshipit, sync your store, and you’re set – no lengthy onboarding required. Plus, Starshipit’s support team is there if you need a hand. ## https://starshipit.com/partner/gorilla-lab # Shipping and fulfilment automation for Gorilla Lab eCommerce projects Use Starshipit with Gorilla Lab eCommerce and Shopify POS projects to automate fulfilment, carrier workflows and customer delivery notifications. Canonical URL: https://starshipit.com/gorilla-lab ### Automate shipping for Gorilla Lab eCommerce projects **Use Starshipit alongside **[**Gorilla Lab**](https://gorillalab.com.au/)** eCommerce, Shopify POS and retail integration projects to automate fulfilment, shipping and delivery workflows after checkout.** Retailers can connect orders to Starshipit, streamline carrier workflows and keep customers updated from dispatch to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why use Starshipit in a Gorilla Lab-led workflow? [**Gorilla Lab**](https://gorillalab.com.au/)** helps retailers with Shopify eCommerce, POS hardware, retail integration and cloud technology projects.** Starshipit adds the shipping layer once orders are ready to fulfil, helping teams move from online store or POS-connected workflows into labels, carrier selection and tracking updates. For retailers building Shopify, POS or custom commerce workflows, this can reduce manual dispatch work without treating Gorilla Lab as a software integration. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate in a Gorilla Lab-led workflow - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Support better fulfilment outcomes with Gorilla Lab and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping smarter from a Gorilla Lab-led eCommerce stack Use Starshipit on Gorilla Lab eCommerce projects to automate shipping workflows, connect carriers and keep fulfilment moving. ## Gorilla Lab shipping and fulfilment FAQs ##### How does Gorilla Lab work with Starshipit? Gorilla Lab works with retailers on eCommerce projects where shipping, fulfilment, carrier management, and tracking need to connect cleanly after checkout. Starshipit can support the shipping layer alongside eCommerce builds delivered or supported by Gorilla Lab. ##### Can Starshipit support eCommerce projects delivered with Gorilla Lab? Yes. Starshipit can connect eCommerce platforms, marketplaces, inventory tools, and carriers so retailers can automate fulfilment workflows after an order is placed. ##### Can Starshipit help reduce "where is my order?" questions? Yes, where tracking data is part of the workflow. Starshipit can help teams share delivery updates through branded notifications, tracking pages, support tools, or connected customer communication platforms. ##### What if my Gorilla Lab eCommerce project uses a custom system? If a native integration is not available, Starshipit can support custom shipping integrations through the Starshipit API, CSV imports, or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/partner/hived-integration # HIVED Integration | Ship HIVED Orders with Starshipit Connect HIVED with Starshipit to automate shipping labels, tracking updates and fulfilment workflows, simplifying shipping as your eCommerce operations scale. Canonical URL: https://starshipit.com/hived-integration ### Automate HIVED shipping with Starshipit **Connect your HIVED account to Starshipit to automate shipping labels, tracking notifications and eCommerce fulfilment workflows from a single dashboard.** Together, HIVED and Starshipit help eCommerce retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use HIVED with Starshipit? **HIVED is a UK courier focused on technology-led, sustainable parcel delivery.** By connecting HIVED to Starshipit, retailers can automate shipping labels, tracking notifications and eCommerce fulfilment workflows across Shopify, BigCommerce, Adobe Commerce and other leading eCommerce platforms. Whether you're processing hundreds or thousands of orders each month, Starshipit helps reduce manual shipping tasks, keep customers informed and manage HIVED alongside your other carriers as your business grows. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the HIVED integration - [Start automating HIVED shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from HIVED with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with HIVED and Starshipit in minutes ## HIVED shipping FAQs ##### How do I set up HIVED with Starshipit? You’ll need an active HIVED account before connecting it to Starshipit. [Follow the HIVED setup guide](https://support.starshipit.com/articles/90200000000107-how-to-set-up-hived) for step-by-step instructions on adding your account details and configuring the integration. ##### Does Starshipit support HIVED? Yes, Starshipit supports HIVED for eCommerce shipping workflows. Retailers can connect their HIVED account, create shipping labels, assign delivery services with shipping rules, and send tracking updates from Starshipit. ##### What do I need to connect HIVED in Starshipit? You need the account details, credentials or approval required for your HIVED service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use HIVED with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where HIVED supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign HIVED or another supported carrier before dispatch. ##### Can I print HIVED labels in bulk? Yes, where supported by the carrier service. Starshipit can help teams create and print HIVED shipping labels individually or in bulk, reducing manual work during dispatch. ##### Can Starshipit send tracking updates for HIVED shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/hunter-express # Hunter Express Integrate Hunter Express to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/hunter-express ### Automate Hunter Express shipping with Starshipit **The shipping app that connects Hunter Express with Shopify, Adobe Commerce, BigCommerce + more.** [Hunter Express](https://www.hunterexpress.com.au/?_ga=2.24371066.1937937896.1655068553-1416252231.1654552071) is an innovative platform that enables radically fast delivery with absolute transparency. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Hunter Express? Our integration with Hunter Express will save you lots of time. We can integrate with Shopify, Adobe Commerce and other eCommerce platforms, as well as inventory management systems like Cin7, Unleashed and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Hunter Express you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Hunter Express with Starshipit](https://support.starshipit.com/hc/en-us/articles/115001421363-Set-up-Hunter-Express?_ga=2.179933924.1937937896.1655068553-1416252231.1654552071) ## Hunter Express shipping FAQs ##### Does Starshipit support Hunter Express? Yes, Starshipit supports Hunter Express for eCommerce shipping workflows. Retailers can connect Hunter Express to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Hunter Express in Starshipit? You need the account details, credentials or approval required for your Hunter Express service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Hunter Express with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Hunter Express supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Hunter Express or another supported carrier before dispatch. ##### Can I print Hunter Express labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Hunter Express shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/imile-delivery # Starshipit Connect iMile Delivery with Starshipit to manage Australian domestic rates, shipping labels, pickup booking and tracking from one workflow. Canonical URL: https://starshipit.com/imile-delivery ### Automate iMile Delivery shipping with Starshipit **Connect your **[**iMile Delivery**](https://www.imile.com/AU-en)** account to Starshipit for Australian domestic rates, labels, tracking and pickup booking in one workflow.** Create iMile labels, then book a pickup for a date and time using Starshipit's standard pickup flow. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use iMile Delivery with Starshipit? [**iMile Delivery**](https://www.imile.com/AU-en)** is a technology-enabled logistics provider with domestic delivery services in Australia.** Connect your account to Starshipit to retrieve rates, create labels, book pickups and manage tracking updates from one shipping workflow. Starshipit helps your team process orders without switching between carrier tools, while keeping delivery information available in the same place as your other carriers. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the iMile Delivery integration ### Start shipping with iMile Delivery and Starshipit in minutes ## iMile Delivery shipping FAQs ##### Does Starshipit support iMile Delivery? Yes. Starshipit supports iMile Delivery for eligible Australian domestic shipments. Connect your account to retrieve rates, create labels and manage tracking updates from Starshipit. ##### What do I need to connect iMile Delivery in Starshipit? You need an active iMile Delivery account and the account credentials provided by iMile. The services you can use depend on your iMile Delivery agreement and shipment details. ##### Can I book an iMile pickup in Starshipit? Yes. After creating labels, select the shipments and choose a pickup date and time using Starshipit's standard pickup flow. Pickup availability depends on your iMile account. ##### Can I use iMile Delivery with orders from my eCommerce platform? Yes. Import orders from a connected sales channel into Starshipit, then select iMile Delivery for eligible Australian domestic shipments before dispatch. ## https://starshipit.com/partner/incapost-integration # IncaPost Connect IncaPost to Starshipit for premium Sydney courier deliveries, including everyday parcels, pallets and bulky items, with rates, labels and tracking. Canonical URL: https://starshipit.com/incapost-integration ### Automate IncaPost shipping with Starshipit **Connect your **[**IncaPost**](https://incapost.com.au/)** account to Starshipit for everyday Sydney parcels, pallets and bulky items, with rates, labels and tracking in one shipping workflow.** Backed by 150+ five-star Google reviews, IncaPost brings personal care to every delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use IncaPost with Starshipit? [**IncaPost**](https://incapost.com.au/)** is a family-owned Sydney courier dedicated to making perfect deliveries.** It handles everyday parcels, plus pallets and bulky items, with careful direct-to-customer handling. Backed by 150+ five-star Google reviews, IncaPost combines personal service with tracking, labels and dispatch through Starshipit. Use Starshipit to manage IncaPost alongside your other carriers, so your team can process orders without switching between carrier tools. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the IncaPost integration - [Start automating IncaPost shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from IncaPost with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with IncaPost and Starshipit in minutes ## IncaPost shipping FAQs ##### Does Starshipit support IncaPost? Yes. Starshipit supports IncaPost for eligible deliveries across Sydney and its available New South Wales routes. Connect your account to retrieve rates, create labels and track shipments from Starshipit. ##### What do I need to connect IncaPost in Starshipit? You need an active IncaPost account and an API key that can retrieve rates and create orders. IncaPost service availability depends on the collection and delivery locations. ##### Can I use IncaPost with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes. Import orders from your eCommerce platform into Starshipit, then select IncaPost for eligible Sydney and New South Wales route deliveries before dispatch. ##### Can I print IncaPost labels in bulk? Yes, where the selected IncaPost service supports the shipment. Starshipit can help your team create and print IncaPost labels individually or in bulk. ##### Can Starshipit send tracking updates for IncaPost shipments? Yes. Starshipit retrieves IncaPost tracking details for eligible shipments, so you can follow delivery progress from the same shipping workflow. ##### What does IncaPost specialise in? IncaPost is a premium Sydney courier for everyday parcels, pallets and bulky items. Its point-to-point service is designed for businesses that need careful handling and a more personal delivery experience. ## https://starshipit.com/partner/indigo8-integration # Indigo8 Integrate Indigo8 to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/indigo8-integration ### Connect Indigo8 to Starshipit for faster fulfilment [**Indigo8**](https://www.indigo8-solutions.com/)** is an Australian based Fashion Specific ERP specialising in advanced inventory and warehousing with industry best service.** Starshipit's integration is seamless, allowing you to import orders, assign the best carrier and print your labels. Starshipit features optimised flows and automated processes for warehouses and retail stores. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Indigo8 Starshipit will integrate Indigo8 with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Indigo8 you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ## Indigo8 shipping and fulfilment FAQs ##### How does Indigo8 work with Starshipit? Indigo8 supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Indigo8? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Indigo8? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Indigo8 orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/integration-kings # Integration Kings shipping workflow integration Use Starshipit in Integration Kings-led system projects to automate shipping labels, carriers, tracking and fulfilment dispatch. Canonical URL: https://starshipit.com/integration-kings ### Add Starshipit to Integration Kings-led workflows **Use Starshipit alongside the ERP, accounting, inventory, warehouse and eCommerce systems that the **[**Integration Kings**](https://www.integrationkings.com/)** team implements or supports, reducing manual shipping work between orders, fulfilment and dispatch.** Together, Integration Kings and Starshipit help product-selling businesses connect their operational systems to the shipping workflows that move orders out the door. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why use Starshipit in a Integration Kings-led stack? [Integration Kings](https://www.integrationkings.com/) helps businesses run smarter with consulting, setup, migration, training and support for cloud-based systems. Integration Kings works with businesses on systems consulting, audits, setup, migration, training and support so teams can improve the way their tools work together. For retailers and wholesalers with inventory, warehouse, accounting, eCommerce or custom workflows, this helps reduce double handling while keeping core business systems focused on operations and finance. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate in a Integration Kings-led workflow - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Support better fulfilment outcomes with Integration Kings and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping from a Integration Kings-led system stack Set up the shipping layer around systems implemented or supported by Integration Kings, then automate labels, carrier services and tracking from Starshipit. ## ERP & Accounting ##### Can Starshipit work with Integration Kings-led projects? Yes. Integration Kings can include Starshipit in the fulfilment stack they design and implement. The connection is between Starshipit and the supported ERP, inventory, warehouse, accounting, eCommerce or internal systems in that stack, rather than a standalone Integration Kings app. ##### Is Integration Kings a native Starshipit integration? No. Integration Kings is an advisory and implementation partner, not a software platform. Starshipit integrates with the systems and order workflows they help implement, then manages labels, carriers, tracking and dispatch. ##### Can Starshipit connect carriers to systems Integration Kings implements? Yes. Starshipit can help bridge supported order data from a Integration Kings-led system stack into carrier workflows, so teams can manage labels, tracking, carrier services and shipping rules from one platform. ##### Can the Starshipit API support custom Integration Kings-led workflows? Yes. The Starshipit API can support custom shipping workflows when a business uses a custom ERP, eCommerce platform, warehouse system or internal workflow, reducing the need to build separate integrations with each carrier. ## https://starshipit.com/partner/intuitive-shipping # Intuitive Shipping Integrate Intuitive Shipping to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/intuitive-shipping ### Connect Intuitive Shipping and Starshipit for shipping automation **The shipping app connecting **[**Intuitive Shipping**](https://www.intuitiveshipping.com)** to Aus Post, DHL, TNT, + more.** Unlock the full potential of your checkout with customizable shipping costs & delivery options. Combine Intuitive's robust features, including SmartBoxing, with Starshipit. Gain access to dozens of carriers and deliver innovative branded experiences to your customers. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Intuitive Shipping? Starshipit will integrate Intuitive Shipping with Australia Post, Aramex, CouriersPlease, NZPost, DPD, TNT, DHL Express, and many more carriers. Use it to automatically print shipping labels and send tracking notifications after the order check. ### By integrating Starshipit and Intuitive Shipping you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ## https://starshipit.com/partner/inxpress # InXpress Integrate InXpress to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/inxpress ### Automate InXpress shipping with Starshipit **The shipping app connecting InXpress to Aus Post, DHL, Royal Mail + more.** [InXpress](https://au.inxpress.com/) is a shipping and logistics franchise organisation delivering great carrier solutions to small and medium sized businesses for domestic and international document, parcel, and package shipments. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + InXpress? Starshipit will integrate InXpress with Australia Post, Aramex, [Couriers](https://starshipit.com/multi-carrier-shipping.md)Please, NZPost, Royal Mail, DPD, DHL Express, and many more carriers. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and InXpress you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Shopify ### Sendle ### DPD ### DHL Express ### Border Express ### Aramex shipping ### New Zealand Couriers ### FedEx shipping ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Instructions on how to integrate Starshipit with InXpress](https://support.starshipit.com/hc/en-us/articles/115004654646-How-to-set-up-InXpress) ## https://starshipit.com/partner/ipacky # iPacky Integrate iPacky to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/ipacky ### Connect iPacky to Starshipit for faster fulfilment **The shipping app connecting **[**iPacky**](https://ipacky.com )** to Aus Post, DHL, Royal Mail + more.** Streamline your pick, pack, and fulfilment process with iPacky - the ultimate solution to eliminate packing errors and increase efficiency for Shopify users. Plus, printing shipping labels automatically within the interface means no more switching between apps. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + iPacky? Starshipit will integrate iPacky with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to automatically print shipping labels and send tracking notifications after the order check. ### By integrating Starshipit and iPacky you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Starshipit and iPacky](https://ipacky.com/dashboard-starshipit/) ## iPacky shipping and fulfilment FAQs ##### How does iPacky work with Starshipit? iPacky supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with iPacky? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with iPacky? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after iPacky orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/katana-mrp-shipping # Katana MRP Connect your Katana MRP software with Starshipit to automate fulfilment. Print shipping labels, access rates, and integrate carriers seamlessly. Canonical URL: https://starshipit.com/katana-mrp-shipping ### Supercharge your Katana MRP shipping with Starshipit **Say goodbye to manual shipping tasks.** Starshipit is the ultimate shipping automation solution designed to work with Katana MRP. Easily import orders, generate shipping labels in one click, and automate tracking updates to streamline your fulfilment. Simplify shipping and save hours every week. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Join over 30,000 retailers using Starshipit to save time on every order ### Lorna Jane ### Princess Polly ### Meshki ### Culture Kings ### Boring Milk ### HiSmile ### LSKD ### Oz Hair & Beauty ### How Starshipit's integration helps When using Starshipit with Katana MRP, you can: Over 120 platforms and carriers supported ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### BigCommerce shipping app ### FedEx shipping ### Print Katana MRP shipping labels, packing slips, and more Take control of your [shipping documents](https://starshipit.com/shipping-labels.md). With one click, print Katana MRP shipping labels from your thermal printer or save as PDF. Generate packing slips and summaries to speed up your warehouse picking. ### Keep customers informed with tracking notifications Create branded tracking pages and send shipping notifications at every stage of the delivery journey. Deliver a better post-purchase experience with Starshipit. ### Skip building a Katana MRP API integration Starshipit features a native integration with Katana MRP alongside dozens of carriers and platforms. That means there’s no need to build your own API integration – just plug in and start shipping. ### The Katana MRP app that connects to all leading carriers Easily connect Katana MRP to carriers like Australia Post, NZ Post, FedEx, Royal Mail, DHL Express, and more. All integrations are managed by us, so you can focus on shipping. ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - **Unlimited support: **Get help from our shipping experts when you need it. - **Dedicated onboarding:** Free setup support tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Start shipping today ## Katana MRP – FAQs ##### What is Katana MRP? Katana MRP is a manufacturing ERP platform that helps manufacturers track production, inventory, and sales orders in real-time. ##### Does Starshipit support Katana MRP shipping labels? Absolutely. You can bulk print Katana MRP shipping labels, packing slips, and summaries straight from your Starshipit dashboard. ##### Can I use the Katana MRP API with Starshipit? Starshipit has a native integration with Katana MRP, eliminating the need for complex API builds. ##### Can I connect Katana MRP with Starshipit? Yes! Starshipit integrates directly with Katana MRP to import orders, automate label printing, and update order tracking information. ##### What carriers does the Katana MRP app support? Starshipit integrates with over 60 carriers including DHL, Australia Post, NZ Post, Royal Mail, FedEx, and more. ### How do I get started? Sign up for a [30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx), connect the Katana MRP app, and start automating your fulfilment. [Book a demo](https://starshipit.com/book-an-appointment.md) if you'd like a walkthrough. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate with KatanaMRP](https://support.starshipit.com/articles/11744970033807-how-to-integrate-with-katanamrp) ## https://starshipit.com/partner/klaviyo-integration # Klaviyo shipping integration Sync shipping events from Starshipit with your Klaviyo account. Use them to send personalised emails and keep customers up to date. Canonical URL: https://starshipit.com/klaviyo-integration ### Connect Klaviyo shipping events with Starshipit **Use Starshipit to power up your Klaviyo emails.** Instead of dealing with “Where’s my order” queries, create and send personalised emails from Klaviyo using shipment status updates from Starshipit. That way, your customers will always know where their package is. - [Start 30-day trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Set up integration](https://support.starshipit.com/hc/en-us/articles/7818536390799-How-to-set-up-Klaviyo) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Culture Kings ### Princess Polly ### Showpo ### Hello Molly ### Quiksilver ### Lorna Jane ### Supercharge Klaviyo with Starshipit Our integration with Klaviyo is the easiest way to send personalised emails based on shipping status events, for all order milestones. - [Get started](https://support.starshipit.com/hc/en-us/articles/7818536390799-How-to-set-up-Klaviyo) ### About Klaviyo [Klaviyo](https://www.klaviyo.com) is a marketing automation platform which unifies your customer data and channels in one place. Built to be intuitive and easy to use, every brand - regardless of size and expertise - can connect with their customers to grow on their own terms. ### Why retailers love Starshipit Our shipping platform enables you to eliminate manual shipping processes, so you can get back to what matters – running your business ### Already a Klaviyo user? Trial Starshipit for free today Get the advanced shipping automation platform designed to help you cut costs and save on handling time. Give your customers a range of shipping options, print shipping labels, easily manage returns and much more. - [Start 30-day trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) **Discover our integrations with other leading platforms and carriers** ### DHL eCommerce ### Australia Post ### eStar ### Sendle ### Peoplevox ### Shopify ### FedEx shipping ### WooCommerce ### Cin7 Omni ### Learn more about our integration with Klaviyo Ready to try our Klaviyo shipping plugin? Start your free trial today. Best of all, every customer gets free onboarding, training and support – no matter how many orders you ship. - [How to integrate Klaviyo and Starshipit](https://support.starshipit.com/hc/en-us/articles/7818536390799-How-to-set-up-Klaviyo) - [Visit Klaviyo](https://support.starshipit.com/hc/en-us/articles/7818536390799-How-to-set-up-Klaviyo) ## https://starshipit.com/partner/lightspeed-integration # The best shipping and fulfilment platform for Lightspeed retailers Connect Lightspeed to Starshipit to automate fulfilment, shipping and delivery workflows across stores, warehouses and retail locations. Canonical URL: https://starshipit.com/lightspeed-integration ### Automate Lightspeed fulfilment with Starshipit **Connect **[**Lightspeed**](https://www.lightspeedhq.com/)** to Starshipit to automate fulfilment, shipping and delivery workflows across stores, warehouses and retail locations.** Together, Lightspeed and Starshipit help retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Lightspeed to Starshipit? The [Lightspeed](https://www.lightspeedhq.com/) integration connects Lightspeed to Starshipit, allowing retailers to automate fulfilment, shipping and delivery workflows from a single platform. Lightspeed helps retailers manage POS, inventory and commerce operations across stores, eCommerce channels and retail locations. By connecting Lightspeed to Starshipit, retailers can automate fulfilment, shipping and delivery from a single platform. Whether you're fulfilling orders from stores, warehouses or multiple retail locations, Starshipit helps streamline operations, reduce manual processes and keep customers informed throughout the delivery journey. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the Lightspeed integration - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Lightspeed with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling orders with Lightspeed and Starshipit Connect Lightspeed to Starshipit and automate fulfilment, shipping and delivery workflows across your retail operations. ## Lightspeed fulfilment FAQs ##### How does the Lightspeed integration work with Starshipit? The Lightspeed integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from Lightspeed to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Lightspeed setup. ##### Does Starshipit write tracking back to Lightspeed? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Lightspeed after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with Lightspeed orders? Yes. Once Lightspeed orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Does Starshipit replace Lightspeed? No. Lightspeed remains the system for retail, eCommerce, inventory, or business operations. Starshipit handles the shipping layer: importing eligible orders, generating labels, managing carriers, and sending tracking updates. ##### Is there a Starshipit API for custom Lightspeed shipping workflows? Yes. The Starshipit API can support custom shipping integrations when a business uses custom eCommerce, ERP, or internal systems alongside Lightspeed. ## https://starshipit.com/partner/locate2u # Locate2u Integrate Locate2u with Starshipit to access advanced GPS tracking, geofencing and real-time data analytics. Canonical URL: https://starshipit.com/locate2u ### Connect Locate2u and Starshipit for shipping automation **Add route optimisation to your own fleet deliveries using the Locate2u platform.** Locate2u offers GPS tracking and route optimisation tools to streamline operations for businesses managing their own drivers and fleets. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Join over 30,000 retailers using Starshipit to save time on every order ### Lorna Jane ### Oz Hair & Beauty ### Culture Kings ### Healthylife ### Princess Polly ### Showpo ### Enhance your delivery process with Starshipit + Locate2u Starshipit’s integration with Locate2u provides you with: Seamless integration with 100+ platforms & couriers: ### Shopify ### eStar ### SEKO Logistics ### FedEx shipping ### DHL Express ### BigCommerce shipping app ### Start shipping today with Starshipit With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Discover the benefits of an optimised delivery experience with Locate2uand Starshipit ### Automatically transfer your delivery data Starshipit automatically sends your booking data to Locate2u once you’ve printed a label. These details will be ready to be optimised the next time you log in to Locate2u. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Optimise your delivery routes Locate2u uses advanced algorithms to calculate the most efficient routes for vehicles. Once Locate2u receives delivery details from Starshipit, Locate2u's algorithm processes this data to determine the optimal sequence of stops and routes. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Giving drivers the information they need Locate2u provides real-time updates on route changes to drivers, ensuring they always follow the most efficient paths. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Real-time tracking and notifications Your customers can track the real-time location of their deliveries using Locate2u, giving them visibility into the status their orders. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited support: Reach out to our shipping experts whenever you need a hand. - Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Locate2u](https://support.starshipit.com/hc/en-us/articles/9983708826255-How-to-set-up-Locate2u) ## Locate2u – FAQs ### What is Locate2u? Locate2u is a software platform designed to help businesses optimise their own delivery services by providing GPS tracking and route optimisation tools. ### How does Locate2u route optimisation work? Locate2u uses advanced algorithms to calculate the most efficient routes for vehicles or field agents. It factors in variables like traffic, distance, and delivery schedules to minimise travel time and costs. ### What is the benefit of integrating Starshipit with Locate2u? Integrating Starshipit with Locate2u enables you to enhance your delivery operations by combining Starshipit's shipping management capabilities with Locate2u's route optimisation and GPS tracking. ### How does Starshipit send data to Locate2u? Starshipit automatically sends booking and delivery data to Locate2u once a label is printed. This data is then used by Locate2u to optimise routes and manage field operations more effectively. ### Can I use Starshipit with Locate2u if I have my own fleet of vehicles? Yes, businesses with their own fleet of vehicles can integrate Starshipit with Locate2u to optimise routes, manage deliveries more efficiently, and provide better service to customers. ### How can I get started with Starshipit and Locate2u integration? Simply sign up for a free trial of both Starshipit and Locate2u and follow the setup instructions provided. You can also book a demo to see how the integration works in action. ## https://starshipit.com/partner/adobe-commerce # Adobe Commerce Integrate Adobe Commerce (previously Magento) to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/adobe-commerce ### Automate Adobe Commerce shipping with Starshipit **The shipping app connecting Adobe Commerce (previously Magento) to Aus Post, DHL, Royal Mail + more** Adobe Commerce is one of the most popular eCommerce platforms in the world. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Adobe Commerce? Starshipit will integrate Adobe Commerce with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit & Adobe Commerce you can also: - [Start today ](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### Sendle ### Adobe Commerce ### Aramex shipping ### Australia Post ### Shopify ### eStar ### FedEx shipping ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Starshipit with Adobe Commerce](https://support.starshipit.com/hc/en-us/articles/213430403-Magento-2-Integration?_ga=2.218298457.1937937896.1655068553-1416252231.1654552071) [How to use Adobe Commerce and Starshipit in your eCommerce tech stack](https://starshipit.com/blog-content/v55j2tkh2nvdrcdezsxk0tul9qld6o.md) [How to set up product dimensions in Magento 2](https://support.starshipit.com/articles/5882363781647-how-to-set-up-product-dimensions-in-magento-2) ## Adobe Commerce shipping and fulfilment FAQs ##### How does the Adobe Commerce integration work with Starshipit? The Adobe Commerce integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from Adobe Commerce to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Adobe Commerce setup. ##### Does Starshipit write tracking back to Adobe Commerce? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Adobe Commerce after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with Adobe Commerce orders? Yes. Once Adobe Commerce orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/mainfreight-shipping # Mainfreight 2Home Try Starshipit to manage your Mainfreight shipping. Print shipping labels, book pick-ups, send order notifications and more. Try for free today. Canonical URL: https://starshipit.com/mainfreight-shipping ### Simplify your Mainfreight 2Home shipping **Want to reduce your shipping costs and speed up fulfilment?** Try Starshipit for Mainfreight 2Home shipping! Use Starshipit to manage your shipping: print labels, autocorrect addresses, send notifications and more. Note: We’re growing our support for Mainfreight. Currently, you can use [Mainfreight 2Home](https://www.mainfreight.com/new-zealand/en-nz/services-nz/transport/home-delivery) services with Starshipit. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Join over 30,000 retailers using Starshipit to save time on every order ### Oz Hair & Beauty ### Lorna Jane ### Showpo ### Culture Kings ### Meshki ### Quiksilver ### How Starshipit’s integration helps With Starshipit & Mainfreight 2Home, you can: **Seamless integration with 100+ platforms & couriers:** ### Shopify ### FedEx shipping ### BigCommerce shipping app ### Australia Post ### Cin7 Omni ### Sendle ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why use Starshipit with Mainfreight 2Home? Starshipit's shipping platform integrates your store with carriers like Mainfreight 2Home, to automate your fulfilment process. Our integration with Mainfreight 2Home will save you time on shipping, every week. We also integrate with Shopify, Adobe Commerce, and other eCommerce platforms, as well as Inventory Management systems like Cin7, Unleashed, and DEAR. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Learn about our support for Mainfreight 2Home Currently, you can use Mainfreight 2Home services with Starshipit to simplify your Mainfreight shipping. ### Why use Mainfreight2Home? Mainfreight 2Home is a delivery service designed for medium to large items and focused on sending them to home addresses or businesses. Starshipit integrates seamlessly with Mainfreight 2Home, enabling you to automatically assign orders from your sales channels to Mainfreight, schedule pickups, send order notifications and more. ### Understanding Mainfreight 2Home delivery times ### Learn about Mainfreight 2Home tracking Mainfreight 2Home offers several options for tracking, including a secure freight track and trace facility so businesses can check the location of goods at any time. ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited support: Reach out to our shipping experts whenever you need a hand. - Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Mainfreight 2Home](https://support.starshipit.com/hc/en-us/articles/10506622692239-How-to-set-up-Mainfreight) ## Mainfreight – FAQs ##### How do I set up Mainfreight 2Home with Starshipit? You’ll need an active Mainfreight 2Home account before connecting it to Starshipit. [Follow the Mainfreight 2Home setup guide](https://support.starshipit.com/articles/10506622692239-how-to-set-up-mainfreight-2home) for step-by-step instructions on adding your account details and configuring the integration. ##### What is Mainfreight? Mainfreight is a New Zealand-based global logistics and freight forwarding company. ##### What Mainfreight services does Starshipit integrate with? Starshipit currently supports Mainfreight 2Home services across New Zealand. [Get in touch](https://starshipit.canny.io/feature-requests) if you’re interested in using other Mainfreight shipping services with Starshipit. ##### What does Mainfreight do? Mainfreight provides freight forwarding, supply chain logistics, and warehousing services for businesses worldwide. ##### Mainfreight locations Mainfreight has operations in over 37 countries across Asia, Australia, Europe, New Zealand, and North America. ##### Mainfreight delivery hours Mainfreight offers a range of domestic and international delivery services with flexible pickup and drop-off times to meet customer needs. ## https://starshipit.com/partner/maropost # Maropost Learn about integration with Maropost. Automate your shipping with the best practice platform that works with the tools you already use. Canonical URL: https://starshipit.com/maropost ### Automate Maropost shipping with Starshipit **The shipping app connecting Maropost to Aus Post, DHL, Royal Mail + more.** [Maropost](https://www.netohq.com/?_ga=2.57573929.2002426670.1649028983-470050475.1648672500), formerly Neto, is an eCommerce platform that manages your bricks-and-mortar stores, marketplace listings and eCommerce business from a single source. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Maropost Starshipit will integrate Maropost with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Maropost you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Maropost and Starshipit](https://support.starshipit.com/hc/en-us/articles/212085063-Neto-Integration?_ga=2.193182445.1937937896.1655068553-1416252231.1654552071) ## Maropost shipping and fulfilment FAQs ##### How does the Maropost integration work with Starshipit? The Maropost integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from Maropost to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Maropost setup. ##### Does Starshipit write tracking back to Maropost? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Maropost after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with Maropost orders? Yes. Once Maropost orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/microsoft-dynamics-365-business-central # Microsoft Dynamics 365 Business Central shipping integration Connect Microsoft Dynamics 365 Business Central workflows to Starshipit to automate labels, carriers, tracking and fulfilment dispatch from eligible orders. Canonical URL: https://starshipit.com/microsoft-dynamics-365-business-central ### Connect Microsoft Dynamics 365 Business Central workflows to Starshipit **Connect **[**Microsoft Dynamics 365 Business Central**](https://www.microsoft.com/en-us/dynamics-365/products/business-central)** workflows to Starshipit so eligible orders can move from business operations into labels, carriers, tracking and dispatch with less manual work.** Business Central remains the ERP for finance, sales, service and operations, while Starshipit handles the shipping layer once orders are ready to fulfil. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Microsoft Dynamics 365 Business Central to Starshipit? [Microsoft Dynamics 365 Business Central](https://www.microsoft.com/en-us/dynamics-365/products/business-central) is Microsoft's enterprise resource planning solution for small and midsize businesses, connecting finance, sales, service and operations. Business Central helps teams manage finance, sales, service, projects and supply chain workflows, while Starshipit handles the shipping workflow once orders are ready to dispatch. For retailers, wholesalers and operators using Business Central alongside eCommerce, warehouse or internal workflows, this helps reduce manual handling between business operations and dispatch. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the Microsoft Dynamics 365 Business Central integration - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Microsoft Dynamics 365 Business Central with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling orders with Microsoft Dynamics 365 Business Central and Starshipit in minutes Connect eligible Business Central orders or supported connected order workflows to Starshipit, then automate labels, carrier services and tracking from one place. ## ERP & Accounting ##### Can Starshipit integrate with Microsoft Dynamics 365 Business Central? Yes, where a supported integration is available. Starshipit connects shipping workflows with Microsoft Dynamics 365 Business Central so teams can reduce manual handling between orders, fulfilment and dispatch. ##### Does Starshipit replace Microsoft Dynamics 365 Business Central? No. Microsoft Dynamics 365 Business Central remains the system for retail, finance, inventory or business operations. Starshipit handles the shipping layer: importing eligible orders, generating labels, managing carriers and sending tracking updates. ##### Can Starshipit connect shipping carriers to Microsoft Dynamics 365 Business Central? Yes. Starshipit can help bridge Microsoft Dynamics 365 Business Central order data with carrier workflows, so teams can manage labels, tracking, carrier services and shipping rules from one platform instead of building separate carrier connections. ##### Is there a Starshipit API for custom Microsoft Dynamics 365 Business Central shipping workflows? Yes. The Starshipit API can support custom shipping integrations when a business uses a custom ERP, eCommerce platform or internal system. This can reduce the need to build separate integrations with each carrier. ## https://starshipit.com/partner/mindarc # Shipping and fulfilment automation for Mindarc eCommerce projects Use Starshipit with Mindarc eCommerce projects to automate fulfilment workflows, carrier management and tracking updates. Canonical URL: https://starshipit.com/mindarc ### Automate shipping for Mindarc eCommerce projects **Use Starshipit alongside **[**Mindarc**](https://www.mindarc.com.au/)** projects to automate fulfilment, shipping and delivery workflows from the operational side of commerce.** Retailers can connect their eCommerce stack to Starshipit, centralise carrier management and keep customers informed after purchase. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Mindarc to Starshipit? [**Mindarc**](https://www.mindarc.com.au/)** helps retailers with eCommerce technology, web development and digital growth initiatives.** Use Starshipit alongside Mindarc projects to automate fulfilment, shipping and delivery workflows from the operational side of commerce. Retailers can connect their eCommerce stack to Starshipit, centralise carrier management and keep customers informed after purchase. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Mindarc and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Mindarc projects with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping smarter with Mindarc and Starshipit Use Starshipit on Mindarc eCommerce projects to automate shipping workflows, connect carriers and keep fulfilment moving. ## Mindarc shipping and fulfilment FAQs ##### How does Mindarc work with Starshipit? Mindarc works with retailers on eCommerce projects where shipping, fulfilment, carrier management, and tracking need to connect cleanly after checkout. Starshipit can support the shipping layer alongside eCommerce builds delivered or supported by Mindarc. ##### Can Starshipit support eCommerce projects delivered with Mindarc? Yes. Starshipit can connect eCommerce platforms, marketplaces, inventory tools, and carriers so retailers can automate fulfilment workflows after an order is placed. ##### Can Starshipit help reduce "where is my order?" questions? Yes, where tracking data is part of the workflow. Starshipit can help teams share delivery updates through branded notifications, tracking pages, support tools, or connected customer communication platforms. ##### What if my Mindarc eCommerce project uses a custom system? If a native integration is not available, Starshipit can support custom shipping integrations through the Starshipit API, CSV imports, or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/partner/moustache-republic # Shipping and fulfilment automation for Moustache Republic retailers Use Starshipit with Moustache Republic eCommerce projects to automate shipping labels, carrier workflows and delivery notifications. Canonical URL: https://starshipit.com/moustache-republic ### Automate shipping for Moustache Republic eCommerce projects **Use Starshipit alongside **[**Moustache Republic**](https://www.moustacherepublic.com/)** eCommerce projects to automate fulfilment, shipping and delivery workflows after checkout.** Retailers can connect their commerce stack to Starshipit, reduce manual dispatch tasks and give customers reliable delivery updates. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Moustache Republic to Starshipit? [**Moustache Republic**](https://www.moustacherepublic.com/)** helps Australasian retailers create modern eCommerce experiences using SaaS commerce technologies.** Use Starshipit alongside Moustache Republic eCommerce projects to automate fulfilment, shipping and delivery workflows after checkout. Retailers can connect their commerce stack to Starshipit, reduce manual dispatch tasks and give customers reliable delivery updates. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Moustache Republic and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Moustache Republic projects with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping smarter with Moustache Republic and Starshipit Use Starshipit on Moustache Republic eCommerce projects to automate shipping workflows, connect carriers and keep fulfilment moving. ## Moustache Republic shipping and fulfilment FAQs ##### How does Moustache Republic work with Starshipit? Moustache Republic works with retailers on eCommerce projects where shipping, fulfilment, carrier management, and tracking need to connect cleanly after checkout. Starshipit can support the shipping layer alongside eCommerce builds delivered or supported by Moustache Republic. ##### Can Starshipit support eCommerce projects delivered with Moustache Republic? Yes. Starshipit can connect eCommerce platforms, marketplaces, inventory tools, and carriers so retailers can automate fulfilment workflows after an order is placed. ##### Can Starshipit help reduce "where is my order?" questions? Yes, where tracking data is part of the workflow. Starshipit can help teams share delivery updates through branded notifications, tracking pages, support tools, or connected customer communication platforms. ##### What if my Moustache Republic eCommerce project uses a custom system? If a native integration is not available, Starshipit can support custom shipping integrations through the Starshipit API, CSV imports, or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/partner/myob # MYOB Integrate MYOB to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/myob ### Connect MYOB to Starshipit for shipping automation **The shipping app connecting **[**MYOB**](https://www.myob.com/?_ga=2.257661579.1695906626.1655070807-1538484001.1646615388)** to Aus Post, DHL, Royal Mail + more.** Please note: Starshipit only supports MYOB AccountRight Cloud. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why MYOB + Starshipit? Starshipit integrates MYOB with [Shopify](https://apps.shopify.com/starshipit?_ga=2.189904171.1695906626.1655070807-1538484001.1646615388), Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to [print your shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388) and [send tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and MYOB you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate MYOB and Starshipit](https://support.starshipit.com/hc/en-us/articles/205394059-MYOB-AccountRight-Cloud-Integration?_ga=2.184668457.1695906626.1655070807-1538484001.1646615388) [MYOB Acumatica integration](https://support.starshipit.com/articles/13959285704335-myob-acumatica-integration) ## MYOB shipping workflow FAQs ##### Can Starshipit integrate with MYOB? Yes, where a supported integration is available. Starshipit connects shipping workflows with MYOB so teams can reduce manual handling between orders, fulfilment, and dispatch. ##### Does Starshipit replace MYOB? No. MYOB remains the system for retail, finance, inventory, or business operations. Starshipit handles the shipping layer: importing eligible orders, generating labels, managing carriers, and sending tracking updates. ##### Can Starshipit connect shipping carriers to MYOB? Yes. Starshipit can help bridge MYOB order data with carrier workflows, so teams can manage labels, tracking, carrier services, and shipping rules from one platform instead of building separate carrier connections. ##### Is there a Starshipit API for custom MYOB shipping workflows? Yes. The Starshipit API can support custom shipping integrations when a business uses a custom ERP, eCommerce platform, or internal system. This can reduce the need to build separate integrations with each carrier. ## https://starshipit.com/partner/netsuite # NetSuite Integrate NetSuite to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/netsuite ### Connect NetSuite to Starshipit for shipping automation **The shipping app connecting NetSuite to Aus Post, DHL, Royal Mail + more.** NetSuite is a unified business management suite, encompassing ERP/Financials, CRM and eCommerce for more than 16,000 customers. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why NetSuite + Starshipit? Our integration with NetSuite will save you lots of time. Starshipit integrates with [Shopify](https://apps.shopify.com/starshipit?_ga=2.189904171.1695906626.1655070807-1538484001.1646615388), Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to [print your shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388) and [send tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and NetSuite you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Netsuite and Starshipit](https://support.starshipit.com/hc/en-us/articles/213384326-NetSuite-Integration?_ga=2.88093787.135640672.1655663649-1538484001.1646615388) ## NetSuite shipping workflow FAQs ##### Can Starshipit integrate with NetSuite? Yes, where a supported integration is available. Starshipit connects shipping workflows with NetSuite so teams can reduce manual handling between orders, fulfilment, and dispatch. ##### Does Starshipit replace NetSuite? No. NetSuite remains the system for retail, finance, inventory, or business operations. Starshipit handles the shipping layer: importing eligible orders, generating labels, managing carriers, and sending tracking updates. ##### Can Starshipit connect shipping carriers to NetSuite? Yes. Starshipit can help bridge NetSuite order data with carrier workflows, so teams can manage labels, tracking, carrier services, and shipping rules from one platform instead of building separate carrier connections. ##### Is there a Starshipit API for custom NetSuite shipping workflows? Yes. The Starshipit API can support custom shipping integrations when a business uses a custom ERP, eCommerce platform, or internal system. This can reduce the need to build separate integrations with each carrier. ## https://starshipit.com/partner/new-zealand-couriers # New Zealand Couriers Integrate NZ Couriers to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/new-zealand-couriers ### Automate New Zealand Couriers shipping with Starshipit **The shipping app that connects New Zealand Couriers with Shopify, Adobe Commerce, BigCommerce + more.** [New Zealand Couriers](https://www.nzcouriers.co.nz) is a NZ owned courier company that has been providing reliable services and deliveries for more than 50 years. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + New Zealand Couriers? Our integration with New Zealand Couriers will save you lots of time. We can integrate with Shopify, Adobe Commerce and other eCommerce platforms, as well as inventory management systems like Cin7, Unleashed and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and New Zealand Couriers you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up NZ Couriers with Starshipit](https://support.starshipit.com/hc/en-us/articles/4404567208079-How-to-set-up-NZ-Couriers?_ga=2.25293821.1937937896.1655068553-1416252231.1654552071) [Sending dangerous goods with NZ Couriers](https://support.starshipit.com/articles/13813335557903-sending-dangerous-goods-with-nz-couriers) ## NZ Couriers shipping FAQs ##### Does Starshipit support NZ Couriers? Yes, Starshipit supports NZ Couriers for eCommerce shipping workflows. Retailers can connect NZ Couriers to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect NZ Couriers in Starshipit? You need the account details, credentials or approval required for your NZ Couriers service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use NZ Couriers with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where NZ Couriers supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign NZ Couriers or another supported carrier before dispatch. ##### Can I print NZ Couriers labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for NZ Couriers shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/new-zealand-post # NZ Post Integrate NZPost to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/new-zealand-post ### NZ Post **The shipping app that connects NZ Post with ****Shopify****, ****Adobe Commerce****, ****BigCommerce**** + more.** NZ Post offers reliable range of parcel delivery options including [My NZ Post Business](https://support.starshipit.com/hc/en-us/articles/12337376228623-How-to-set-up-My-NZ-Post-Business). - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Quiksilver ### Culture Kings ### Hello Molly ### Lorna Jane ### The Party People ### Showpo ### How Starshipit’s integration helps With Starshipit & NZ Post, you can: **Seamless integration with 100+ platforms & couriers:** ### Shopify ### eStar ### Adobe Commerce ### Squarespace ### DHL Express ### Team Global Express (TGE) ### PBT ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, [WooCommerce](https://starshipit.com/woocommerce-shipping-plugin.md) and more), and plug-and-play [carrier options](https://starshipit.com/integrations.md), you can sign up and start shipping in just a few easy steps. ### Why Starshipit + NZ Post? Save time with our integration for NZ Post. Starshipit supports NZ Post International, NZ Post Domestic, and NZ Post Express and [My NZ Post Business](https://support.starshipit.com/hc/en-us/articles/12337376228623-How-to-set-up-My-NZ-Post-Business). Starshipit integrates with Shopify, Adobe Commerce and other eCommerce platforms, as well as inventory management systems like Cin7, Unleashed and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with NZ Post Read on to learn more about integration with NZ Post. ### NZ Post tracking = Sorted Use Starshipit to manage your NZ Post tracking. Create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and automated shipping notifications for each stage of the delivery journey. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/Wizard.aspx) ### Easy NZ Post address validation Carry out NZ Post [address validation](https://starshipit.com/shipping-address-validation.md) and correction in just one click. Your customers will always get their orders, even if they enter their address details incorrectly. - [Discover all features](https://starshipit.com/fulfilment-automation.md) ### NZ Post international shipping made easy Streamline your international fulfilment with support for NZ Post International shipping. Easily generate and submit customs documentation so you can get back to running your business. - [Learn more](https://starshipit.com/international-shipping.md) ### My NZ Post Business + Starshipit: The best setup for growing businesses Experience the perfect blend of flexibility and efficiency with My NZ Post Business, seamlessly integrated with Starshipit. - Enjoy pay-as-you-go flexibility with no upfront commitments. - Access great commercial rates with competitive pricing and no big volume requirements. Streamline your shipping and focus on what matters most – growing your business. ## NZ Post shipping FAQs ##### Does Starshipit support NZ Post? Yes, Starshipit supports NZ Post for eCommerce shipping workflows. Retailers can connect NZ Post to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect NZ Post in Starshipit? You need the account details, credentials or approval required for your NZ Post service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use NZ Post with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where NZ Post supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign NZ Post or another supported carrier before dispatch. ##### Can I print NZ Post labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for NZ Post shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/newstore-integration # The best shipping and fulfilment platform for NewStore retailers Connect NewStore to Starshipit to automate fulfilment, shipping and delivery workflows across your omnichannel retail operations from one platform. Canonical URL: https://starshipit.com/newstore-integration ### Automate NewStore fulfilment with Starshipit **Connect **[**NewStore**](https://www.newstore.com/)** to Starshipit to automate fulfilment, shipping and delivery workflows across stores, warehouses and distribution centres.** Together, NewStore and Starshipit help retailers streamline fulfilment, reduce manual shipping tasks and deliver seamless omnichannel experiences. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect NewStore to Starshipit? The [NewStore](https://www.newstore.com/) integration connects NewStore to Starshipit, allowing retailers to automate fulfilment, shipping and delivery workflows from a single platform. NewStore helps retailers unify commerce, inventory and fulfilment across stores and digital channels. By connecting NewStore to Starshipit, retailers can automate fulfilment, shipping and delivery workflows from a single platform. Whether you're fulfilling orders from stores, warehouses or distribution centres, Starshipit helps streamline operations, reduce manual processes and support omnichannel retail experiences. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the NewStore integration - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from NewStore with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling orders with NewStore and Starshipit in minutes Connect NewStore to Starshipit and automate fulfilment, shipping and delivery workflows across your retail operations. ## NewStore fulfilment FAQs ##### How does the NewStore integration work with Starshipit? The NewStore integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from NewStore to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the NewStore setup. ##### Does Starshipit write tracking back to NewStore? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to NewStore after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with NewStore orders? Yes. Once NewStore orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit support store, warehouse or distribution centre fulfilment with NewStore? Where location data is supported, Starshipit can help teams fulfil NewStore orders across stores, warehouses, or distribution centres while keeping shipping and tracking workflows connected. ## https://starshipit.com/partner/northline-integration # Northline Freight Integration | Starshipit Shipping Connect the Northline freight integration with Starshipit to automate shipping labels, tracking updates and eCommerce fulfilment workflows from one dashboard. Canonical URL: https://starshipit.com/northline-integration ### Automate Northline shipping with Starshipit **Connect your **[**Northline**](https://www.northline.com.au/)** account to Starshipit to automate shipping labels, tracking notifications and eCommerce fulfilment workflows from a single dashboard.** Together, Northline and Starshipit help eCommerce retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use Northline with Starshipit? [**Northline**](https://www.northline.com.au/)** is an Australian freight and transport provider supporting freight delivery, road freight and regional freight across Australia.** By connecting Northline to Starshipit, retailers can automate shipping labels, tracking notifications and eCommerce fulfilment workflows across Shopify, BigCommerce, Adobe Commerce and other leading eCommerce platforms. Whether you're processing hundreds or thousands of orders each month, Starshipit helps reduce manual shipping tasks, keep customers informed and manage Northline alongside your other carriers as your business grows. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the Northline integration - [Start automating Northline shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Northline with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with Northline and Starshipit in minutes ## Northline shipping FAQs ##### How do I set up Northline with Starshipit? You’ll need an active Northline account before connecting it to Starshipit. [Follow the Northline setup guide](https://support.starshipit.com/articles/90200000000103-how-to-set-up-northline) for step-by-step instructions on adding your account details and configuring the integration. ##### Does Starshipit support Northline? Yes, Starshipit supports Northline for eCommerce shipping workflows. Retailers can connect their Northline account, create shipping labels, assign delivery services with shipping rules, and send tracking updates from Starshipit. ##### What do I need to connect Northline in Starshipit? You need the account details, credentials or approval required for your Northline service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Northline with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Northline supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Northline or another supported carrier before dispatch. ##### Can Starshipit support warehouse or depot fulfilment workflows with Northline? Where order and location data is available, Starshipit can help teams coordinate dispatch from warehouses, depots, or fulfilment locations while managing labels, tracking, and carrier services. ##### Can Starshipit send tracking updates for Northline shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/odoo-shipping # Odoo shipping integration Integrate Starshipit with Odoo and create shipping methods that will automatically get rates from specific carriers (such as Australia Post, NZ Post, DHL and more). Canonical URL: https://starshipit.com/odoo-shipping ### Automate Odoo shipping with Starshipit **Odoo is a suite of open-source business apps that cover CRM, eCommerce, accounting, inventory, point of sale, project management, etc.** Starshipit's integration with Odoo allows you to automatically pull through your rates from carriers (like DHL and Australia Post) and create shipping methods in Odoo. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### HiSmile ### Princess Polly ### Culture Kings ### Oz Hair & Beauty ### Showpo ### How Starshipit’s helps With Starshipit & Odoo, you can: ### Odoo shipping management, simplified Do you use [Odoo](https://www.odoo.com/) as part of your shipping strategy? Starshipit is the best platform for you. Easily integrate all your carriers with Starshipit, saving you from setting them up in [Odoo](https://www.odoo.com/). Then, access a range of other shipping tools in Starshipit. - [Starr your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### WooCommerce ### FedEx shipping ### NZ Post ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our shipping experts anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started ](https://starshipit.com/book-an-appointment.md) ### Discover more reasons to use Starshipit as your Odoo shipping integration Read on to learn more about our integration with Odoo. ### Your Odoo pick, pack and ship solution Starshipit comes with a range of tools designed to make [pick and pack](https://starshipit.com/order-fulfillment-software.md) a breeze, from start to finish. Discover recommended packaging, the product catalogue, packing validation and more. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### The best platform for Odoo international shipping Streamline your [international shipping](https://starshipit.com/international-shipping.md) with Starshipit. You can automatically generate and submit customs documentation, apply the right HS codes and manage returns. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit and Odoo: Print shipping labels fast Manage all your [shipping labels](https://starshipit.com/shipping-labels.md) and shipping documents from one platform. Generate packing slips, packing summaries and more. Create shipping labels individually or in bulk and send them to your printer. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Odoo and Starshipit](https://support.starshipit.com/hc/en-us/articles/9226374129295-Integrating-with-Odoo) ## Odoo shipping – FAQs ### How can Odoo shipping connectors enhance eCommerce logistics? Odoo shipping connectors streamline eCommerce logistics by automating order fulfillment, tracking shipments, and managing inventory, ensuring timely deliveries and improving customer satisfaction. The easiest way to manage your Odoo shipping connectors is with Starshipit’s shipping fulfilment platform. ### How does integrating a shipping tracking number in Odoo benefit businesses? Integrating shipping tracking numbers in Odoo offers real-time visibility into shipment status, enhances customer trust, and reduces inquiries about order status, improving overall operational efficiency. Starshipit gives you [full control](https://starshipit.com/shipping-notifications.md) over this stage of the shipping process. ### How can the Odoo AusPost shipping connector with Starshipit benefit my business? The integration enhances efficiency by automating shipping processes, providing real-time tracking via AusPost, and leveraging Starshipit for streamlined label printing and dispatch, optimising logistics and customer satisfaction. ### How does Starshipit update order statuses and track shipments once they are dispatched? After Starshipit generates labels and tracking numbers, it sends these details back to Peoplevox. ### Can Peoplevox automate shipping decisions based on predefined rules? For shipping, Starshipit enables you to automate these shipping decisions with Peoplevox. Once orders import to Starshipit, you can create rules based on selecting shipping carriers or methods based on destination, package weight, or order value. ### How does Peoplevox handle returns? Starshipit is the easiest way to manage Peoplevox returns. You can automate the process for generating return labels and set up self-service return portals for customers. ### How can I set up multi-location shipping with Peoplevox? For businesses with multiple warehouses or fulfilment centers, questions often arise about how Peoplevox manages shipping from different locations, including stock allocation and order routing.Starshipit is a great tool for multi-location shipping, and works out of the box with Peoplevox. ## https://starshipit.com/partner/ogg-solutions # Ogg Solutions shipping workflow integration Use Starshipit in Ogg Solutions-led NetSuite, ERP and eCommerce workflows to automate labels, carriers, tracking and fulfilment dispatch. Canonical URL: https://starshipit.com/ogg-solutions ### Add Starshipit to Ogg Solutions-led workflows **Use Starshipit alongside the ERP, accounting, inventory, warehouse and eCommerce systems that the **[**Ogg Solutions**](https://oggsolutions.co.nz/)** team implements or supports, reducing manual shipping work between orders, fulfilment and dispatch.** Together, Ogg Solutions and Starshipit help product-selling businesses connect ERP, CRM and eCommerce systems to the shipping workflows that move orders out the door. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why use Starshipit in a Ogg Solutions-led stack? [Ogg Solutions](https://oggsolutions.co.nz/) specialises in ERP, CRM and eCommerce business solutions, including NetSuite, BigCommerce, HubSpot and related cloud platforms. Ogg Solutions provides implementation, development, support and integration services across ERP, CRM, eCommerce and cloud business systems. For retailers and wholesalers with inventory, warehouse, accounting, eCommerce or custom workflows, this helps reduce double handling while keeping core business systems focused on operations and finance. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate in a Ogg Solutions-led workflow - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Support better fulfilment outcomes with Ogg Solutions and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping from a Ogg Solutions-led system stack Set up the shipping layer around systems implemented or supported by Ogg Solutions, then automate labels, carrier services and tracking from Starshipit. ## ERP & Accounting ##### Can Starshipit work with Ogg Solutions-led projects? Yes. Ogg Solutions can include Starshipit in the fulfilment stack they design and implement. The connection is between Starshipit and the supported ERP, inventory, warehouse, accounting, eCommerce or internal systems in that stack, rather than a standalone Ogg Solutions app. ##### Is Ogg Solutions a native Starshipit integration? No. Ogg Solutions is an advisory and implementation partner, not a software platform. Starshipit integrates with the systems and order workflows they help implement, then manages labels, carriers, tracking and dispatch. ##### Can Starshipit connect carriers to systems Ogg Solutions implements? Yes. Starshipit can help bridge supported order data from a Ogg Solutions-led system stack into carrier workflows, so teams can manage labels, tracking, carrier services and shipping rules from one platform. ##### Can the Starshipit API support custom Ogg Solutions-led workflows? Yes. The Starshipit API can support custom shipping workflows when a business uses a custom ERP, eCommerce platform, warehouse system or internal workflow, reducing the need to build separate integrations with each carrier. ## https://starshipit.com/partner/online-distribution # Online Distribution Connect Online Distribution workflows with Starshipit to streamline warehouse dispatch, shipping labels, carrier workflows, tracking updates and fulfilment operations. Canonical URL: https://starshipit.com/online-distribution ### Connect Online Distribution to Starshipit for faster warehouse dispatch **Connect **[**Online Distribution**](https://www.onlinedistribution.co.nz)** to Starshipit to move warehouse-ready orders into automated shipping, labels, carriers, tracking and fulfilment updates.** Together, Online Distribution and Starshipit help retailers reduce manual dispatch work, support New Zealand 3PL fulfilment workflows, and keep delivery updates flowing after orders leave the warehouse. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Online Distribution to Starshipit? [Online Distribution](https://www.onlinedistribution.co.nz) provides New Zealand 3PL fulfilment, technology and inventory management services for brands that need reliable warehouse, order and delivery operations. Once Online Distribution orders are ready to ship, Starshipit connects the dispatch layer: labels, carrier services, tracking notifications and fulfilment updates from one workflow. That helps teams bridge inventory visibility, warehouse operations and shipping without rebuilding manual steps between order management, stock handling and delivery. Whether you are dispatching through a 3PL warehouse, ecommerce fulfilment flow or distribution network, Starshipit gives fulfilment teams the tools to manage shipping rules, packaging data and delivery communications. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Online Distribution and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Online Distribution with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling orders with Online Distribution and Starshipit in minutes Connect Online Distribution to Starshipit so warehouse-ready orders can move into labels, carriers, tracking and fulfilment workflows. ## Inventory & Warehouse ##### How does Online Distribution work with Starshipit? Online Distribution supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Online Distribution? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Online Distribution? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Online Distribution orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/opencart # OpenCart Integrate OpenCart to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/opencart ### Automate OpenCart shipping with Starshipit **The shipping app connecting OpenCart to Australia Post, DHL, Royal Mail and more.** [OpenCart](https://www.opencart.com/) is one of the world’s leading open source eCommerce platforms, helping tens of thousands of merchants sell products online. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + OpenCart? Starshipit will integrate Squarespace with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and OpenCart you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate OpenCart and Starshipit](https://support.starshipit.com/hc/en-us/articles/204502855-OpenCart-Integration?_ga=2.188921131.1695906626.1655070807-1538484001.1646615388) ## OpenCart shipping and fulfilment FAQs ##### How does the OpenCart integration work with Starshipit? The OpenCart integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from OpenCart to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the OpenCart setup. ##### Does Starshipit write tracking back to OpenCart? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to OpenCart after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with OpenCart orders? Yes. Once OpenCart orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/order-desk # Order Desk Learn about integration with Order Desk. Automate your shipping with the best practice platform that works with the tools you already use. Canonical URL: https://starshipit.com/order-desk ### Connect Order Desk to Starshipit for faster fulfilment **The shipping app connecting Order Desk to Aus Post, DHL, Royal Mail + more.** [Order Desk](https://www.orderdesk.com) is an eCommerce order management app that allows you to create custom and complex automations with a few clicks of a button. Connect with over 400 integrated platforms to have your orders flow seamlessly from origin through to fulfillment, and shipping. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Order Desk Starshipit will integrate Order Desk with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Order Desk you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Order Desk Integration](https://support.starshipit.com/articles/6720958030735-order-desk-integration) ## Order Desk shipping and fulfilment FAQs ##### How does Order Desk work with Starshipit? Order Desk supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Order Desk? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Order Desk? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Order Desk orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/overdose # Shipping and fulfilment automation for Overdose eCommerce projects Use Starshipit with Overdose eCommerce projects to automate fulfilment, carrier workflows and customer delivery notifications. Canonical URL: https://starshipit.com/overdose ### Automate shipping for Overdose eCommerce projects **Use Starshipit alongside **[**Overdose**](https://overdose.digital/)** eCommerce projects to automate fulfilment, shipping and delivery workflows after checkout.** Retailers can centralise carrier management, reduce manual dispatch tasks and improve post-purchase delivery experiences. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Overdose to Starshipit? [**Overdose**](https://overdose.digital/)** works with retailers on omnichannel growth, Shopify Plus, marketing strategy, digital creative, eCommerce, SEO and UX.** Use Starshipit alongside Overdose eCommerce projects to automate fulfilment, shipping and delivery workflows after checkout. Retailers can centralise carrier management, reduce manual dispatch tasks and improve post-purchase delivery experiences. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Overdose and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Overdose projects with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping smarter with Overdose and Starshipit Use Starshipit on Overdose eCommerce projects to automate shipping workflows, connect carriers and keep fulfilment moving. ## Overdose shipping and fulfilment FAQs ##### How does Overdose work with Starshipit? Overdose works with retailers on eCommerce projects where shipping, fulfilment, carrier management, and tracking need to connect cleanly after checkout. Starshipit can support the shipping layer alongside eCommerce builds delivered or supported by Overdose. ##### Can Starshipit support eCommerce projects delivered with Overdose? Yes. Starshipit can connect eCommerce platforms, marketplaces, inventory tools, and carriers so retailers can automate fulfilment workflows after an order is placed. ##### Can Starshipit help reduce "where is my order?" questions? Yes, where tracking data is part of the workflow. Starshipit can help teams share delivery updates through branded notifications, tracking pages, support tools, or connected customer communication platforms. ##### What if my Overdose eCommerce project uses a custom system? If a native integration is not available, Starshipit can support custom shipping integrations through the Starshipit API, CSV imports, or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/partner/parcel-right # Parcel Right Integration | Shipping with Starshipit Connect Parcel Right with Starshipit to automate shipping labels, tracking updates and fulfilment workflows for Australian eCommerce delivery. Canonical URL: https://starshipit.com/parcel-right ### Automate Parcel Right shipping with Starshipit **Connect your Parcel Right account to Starshipit to automate shipping labels, tracking notifications and eCommerce fulfilment workflows from a single dashboard.** Together, Parcel Right and Starshipit help Australian eCommerce retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use Parcel Right with Starshipit? **Parcel Right is an Australian courier built for eCommerce parcel delivery.** By connecting Parcel Right to Starshipit, retailers can automate shipping labels, tracking notifications and fulfilment workflows across Shopify, BigCommerce, Adobe Commerce and other leading eCommerce platforms. Whether you are processing hundreds or thousands of orders each month, Starshipit helps reduce manual shipping tasks, keep customers informed and manage Parcel Right alongside your other carriers as your business grows. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the Parcel Right integration - [Start automating Parcel Right shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Parcel Right with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with Parcel Right and Starshipit in minutes ## Parcel Right shipping FAQs ##### How do I set up Parcel Right with Starshipit? You’ll need an active Parcel Right account before connecting it to Starshipit. [Follow the Parcel Right setup guide](https://support.starshipit.com/articles/11107320888463-how-to-set-up-parcel-right) for step-by-step instructions on adding your account details and configuring the integration. ##### Does Starshipit support Parcel Right? Yes, Starshipit supports Parcel Right for eCommerce shipping workflows. Retailers can connect their Parcel Right account, create shipping labels, assign delivery services with shipping rules, and send tracking updates from Starshipit. ##### What do I need to connect Parcel Right in Starshipit? You need the account details, credentials or approval required for your Parcel Right service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Parcel Right with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Parcel Right supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Parcel Right or another supported carrier before dispatch. ##### Can I print Parcel Right labels in bulk? Yes, where supported by the carrier service. Starshipit can help teams create and print Parcel Right shipping labels individually or in bulk, reducing manual work during dispatch. ##### Can Starshipit send tracking updates for Parcel Right shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/parcelpoint # Parcelpoint (Powered by Asendia) Discover Starshipit's integration with Parcelpoint (Powered by Asendia). Offer cost-effective, tracked international shipping with 2,000+ drop-off points across Australia Canonical URL: https://starshipit.com/parcelpoint ### Parcelpoint shipping software **Simplify ****international shipping**** with Parcelpoint powered by Asendia through Starshipit.** Expand your business effortlessly. Use Starshipit to create shipping labels, calculate shipping costs, manage parcel drop-offs at 2,000+ locations, track shipments, notify customers, and more. - [Start 30-day trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://support.starshipit.com/hc/en-us/articles/7818536390799-How-to-set-up-Klaviyo) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Culture Kings ### Princess Polly ### Showpo ### Hello Molly ### Quiksilver ### Lorna Jane ### Simplify your international shipping with Parcelpoint powered by Asendia Parcelpoint, powered by Asendia, is a network of over 2,000 drop-off locations across Australia, including pharmacies, petrol stations, newsagents, and retail stores. This service enables seamless international shipping for retailers, offering reliable tracking, competitive rates, and the ability to access new markets. Perfect for businesses of all sizes, Parcelpoint makes cross-border delivery simple and efficient. ### Save on shipping costs with Starshipit Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Learn more](https://starshipit.com/ecommerce-shipping-rates.md) ### Easy international delivery Starshipit is the best solution for international shipping. Our platform simplifies international fulfilment. You can automate duties, taxes and more, as well as generate and submit customs documentation. - [Learn more](https://starshipit.com/blog/international-shipping.md) ### Connect to all your sales channels Automatically import the orders from all of your eCommerce platforms and marketplaces in one easy location to streamline your fulfilment. - [View integrations](https://starshipit.com/integrations.md) ### One platform to manage all your shipping documentation Starshipit is the easiest tool for label printing. With just one click, print shipping labels from your thermal printer or download as a PDF. Using a barcode scanner? Scan the packing slip to automatically print a label. - [Learn more](https://starshipit.com/shipping-labels.md) ### Your trusted partner for growth ### With Starshipit & Parcelpoint, you can: **Discover our integrations with other leading platforms and carriers** ### DHL eCommerce ### Australia Post ### eStar ### Sendle ### Peoplevox ### Shopify ### FedEx shipping ### WooCommerce ### Cin7 Omni ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Set up Parcelpoint (Powered by Asendia)](https://support.starshipit.com/hc/en-us/articles/11107303945231-How-to-set-up-Parcelpoint-Asendia) ## https://starshipit.com/partner/parxl-shipping # Parxl Automate your Parxl shipping with our fulfilment automation software. Create Parxl shipping labels, track Parxl orders and more. Canonical URL: https://starshipit.com/parxl-shipping ### Parxl shipping for retailers **Access Parxl effortlessly with Starshipit.** Simplify your shipping strategy for local and global deliveries. Use Starshipit to create Parxl shipping labels, estimate shipping costs, autocorrect addresses, send notifications, and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Culture Kings ### Princess Polly ### Meshki ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### LSKD ### The easiest way to manage your Parxl shipping Deliver globally or locally with Starshipit – the [automation platform](https://starshipit.com/fulfilment-automation.md) that integrates seamlessly with Parxl and other leading carriers. Manage all your carriers from one platform. Print labels, autocorrect addresses, send notifications, track Parxl orders, and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Create Parxl shipping labels automatically Generate and [print Parxl shipping labels](https://starshipit.com/shipping-labels.md) with one click, straight to your thermal printer or as a downloadable PDF. Print in bulk or individually. Using a barcode scanner? Just scan your packing slip to print a label automatically. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Parxl international shipping Streamline your Parxl [international shipping](https://starshipit.com/international-shipping.md) with Starshipit. Automatically generate and submit customs documentation, apply accurate HS codes, and efficiently manage returns. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Estimate Parxl shipping costs Starshipit provides [accurate shipping cost calculations](https://starshipit.com/shipping-costs.md) for Parxl. View costs alongside other carriers in one dashboard. Already have negotiated Parxl rates? We don’t charge extra per label. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Get accurate Parxl tracking and delivery estimates Access precise delivery timelines for your shipments. Starshipit integrates seamlessly with Parxl to provide real-time delivery estimates and Parxl tracking updates. Keep your customers informed with [branded notifications](https://starshipit.com/shipping-notifications.md) at every stage of the journey. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### With Starshipit & Parxl, you can: Over 100 platforms and carriers supported ### DHL eCommerce ### Shopify ### Australia Post ### Adobe Commerce ### Sendle ### Why Starshipit is different: 5-star customer support - **Unlimited assistance: **Contact our delivery specialists anytime you require support. - **Personalised setup help:** Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Set up Parxl with Starshipit](https://support.starshipit.com/hc/en-us/articles/11107347958031-How-to-set-up-Parxl) ## FAQs ### How do I set up Parxl with Starshipit? You’ll need an active Parxl account before connecting it to Starshipit. [Follow the Parxl setup guide](https://support.starshipit.com/articles/11107347958031-how-to-set-up-parxl) for step-by-step instructions on adding your account details and configuring the integration. ### What is Parxl? Parxl is a modern delivery service specializing in cross-border and local shipping solutions, offering reliable and efficient delivery options for businesses. ### Can I use Parxl for international shipping? Yes, Parxl supports international shipping. With Starshipit, you can easily automate customs documentation, compare shipping rates, and manage your global shipping strategy all in one platform. ### How do I print Parxl shipping labels? With Starshipit, you can print Parxl shipping labels directly to your thermal printer or download them as PDFs. You can also bulk print labels or use a barcode scanner for automatic label generation. ### Does Parxl offer flexible delivery options? Yes, Parxlprovides a range of delivery options, including standard and express services. You can configure these options in Starshipit to align with your customers’ needs. ### Can I send branded notifications to customers for Parxl shipments? Yes, Starshipit allows you to create branded email and SMS notifications to keep customers informed about their Parxl shipment's progress. ### How does Parxl work with Starshipit? When integrated with Starshipit, Parxl enables automation of tasks such as label printing, tracking, cost estimation, and notifications, helping you streamline your fulfillment process. ### Can I compare Parxl’s shipping rates with other carriers? Yes, Starshipit lets you compare Parxl’s rates with other carriers like FedEx, DHL, and UPS to choose the most cost-effective option for your shipments. ### Does Starshipit support Parxl tracking? Yes, Starshipit integrates seamlessly with Parxl to provide real-time tracking updates. You can view tracking statuses in your Starshipit dashboard and send branded notifications to customers at every stage of the delivery. ### Can Starshipit calculate shipping costs for Parxl? Absolutely! Starshipit allows you to estimate Parxl shipping costs quickly. If you have negotiated rates with Parxl, you can use those in the platform without incurring extra per-label fees. ## https://starshipit.com/partner/pbt # PBT Integrate PBT to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/pbt ### Automate PBT shipping with Starshipit **The shipping app that connects **[**PBT**](https://pbt.nz/)** with Shopify, Adobe Commerce, BigCommerce and more.** PBT provides a comprehensive range of express courier and general freight services across New Zealand. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + PBT? Our integration with PBT will save you a huge amount of time. We can integrate with Shopify, Adobe Commerce, and other [eCommerce platforms](https://starshipit.com/ecommerce-integration.md), as well as Inventory Management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and PBT you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Starshipit and PBT](https://support.starshipit.com/hc/en-us/articles/5089165946127-PBT-Courier) ## PBT shipping FAQs ##### Does Starshipit support PBT? Yes, Starshipit supports PBT for eCommerce shipping workflows. Retailers can connect PBT to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect PBT in Starshipit? You need the account details, credentials or approval required for your PBT service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use PBT with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where PBT supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign PBT or another supported carrier before dispatch. ##### Can I print PBT labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for PBT shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/peoplevox-app # Peoplevox Connect your Peoplevox warehouse management system to Starshipit’s app and automateyour shipping and fulfilment. Connect your stores, print labels and more. Canonical URL: https://starshipit.com/peoplevox-app ### Connect Peoplevox to Starshipit for faster fulfilment **Try Starshipit – the easiest fulfilment automation solution for the **[**Peoplevox**](https://www.peoplevox.com/en-us/?_ga=2.92158810.135640672.1655663649-1538484001.1646615388)** warehouse management system.** Starshipit integrates seamlessly and natively with Peoplevox, allowing you to import orders (and write back details), print labels, autocorrect addresses and more. Your team will love how easy it is to fulfil orders! - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Join over 30,000 retailers using Starshipit to save time on every order ### Lorna Jane ### HiSmile ### Princess Polly ### Culture Kings ### Oz Hair & Beauty ### Showpo ### How Starshipit’s app helps Peoplevox users With Starshipit & Peoplevox warehouse management system (WMS) integrated, you can: **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### WooCommerce ### FedEx shipping ### NZ Post ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit + Peoplevox? Starshipit's shipping platform integrates your Peoplevox setup with all major carriers and eCommerce platforms. Our integration with Peoplevox WMS will save you time on shipping, every week. We also integrate with Shopify, Adobe Commerce, and other eCommerce platforms. - [Starr your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited support: Reach out to our shipping experts whenever you need a hand. - Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started ](https://starshipit.com/book-an-appointment.md) ### Discover more reasons to use Starshipit with Peoplevox Read on to learn more about integration with the Peoplevox app. ### Create email and SMS shipping notifications and branded tracking pages Keep your customers up to date and deliver a great post purchase experience. Create [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and automated [shipping notifications](https://starshipit.com/shipping-notifications.md) for each stage of the delivery journey. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Get the best tools for international shipping Streamline your [international shipping](https://starshipit.com/international-shipping.md) with Starshipit. You can automatically generate and submit customs documentation, apply the right HS codes and manage returns. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Print shipping labels, packing slips and more Manage all your shipping documents, including [labels](https://starshipit.com/shipping-labels.md), packing slips, summaries and more. With one click, print shipping labels from your thermal printer or download as a PDF. Print packing summaries to make picking easy. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate PeopleVox and Starshipit](https://support.starshipit.com/hc/en-us/articles/360000934795-Peoplevox-Integration?_ga=2.265147599.135640672.1655663649-1538484001.1646615388) ## Descartes Peoplevox – Shipping with Starshipit FAQs ### How does Peoplevox integrate with major shipping carriers? It’s easy to integrate Peoplevox with carriers by using Starshipit, which features integrations with all major carriers. Simply integrate Peoplevox with Starshipit, select which carriers you’d like to use, and you’re good to go! ### How can I generate and print shipping labels directly from Peoplevox? You can print labels with Peoplevox, but printing shipping labels is much easier when you manage this process in Starshipit. Starshipit features multiple ways to print labels, including printing in bulk, auto-print, scan to print and more. ### Do Peoplevox offer real-time shipping rate calculations and options from various carriers within the system? If you want to compare rates and choose the best option for your shipments, Starshipit enables you to use multiple carriers and assign orders from Peoplevox to these carriers based on rules you set up. ### How does Peoplevox manage international shipping processes? Using Starshipit with Peoplevox is the best way to enable your international shipping, as it features a variety of tools to manage customs documentation, HS codes and more with different carriers. ### How does Starshipit update order statuses and track shipments once they are dispatched? After Starshipit generates labels and tracking numbers, it sends these details back to Peoplevox. ### Can Peoplevox automate shipping decisions based on predefined rules? For shipping, Starshipit enables you to automate these shipping decisions with Peoplevox. Once orders import to Starshipit, you can create rules based on selecting shipping carriers or methods based on destination, package weight, or order value. ### How does Peoplevox handle returns? Starshipit is the easiest way to manage Peoplevox returns. You can automate the process for generating return labels and set up self-service return portals for customers. ### How can I set up multi-location shipping with Peoplevox? For businesses with multiple warehouses or fulfilment centers, questions often arise about how Peoplevox manages shipping from different locations, including stock allocation and order routing.Starshipit is a great tool for multi-location shipping, and works out of the box with Peoplevox. ## https://starshipit.com/partner/pick-packers # Pick Packers Connect Pick Packers workflows with Starshipit to streamline warehouse dispatch, shipping labels, carrier workflows, tracking updates and fulfilment operations. Canonical URL: https://starshipit.com/pick-packers ### Connect Pick Packers to Starshipit for faster warehouse dispatch **Connect **[**Pick Packers**](https://pickpackers.com.au)** to Starshipit to move warehouse-ready orders into automated shipping, labels, carriers, tracking and fulfilment updates.** Together, Pick Packers and Starshipit help retailers reduce manual dispatch work, support 3PL and ecommerce fulfilment workflows, and keep delivery updates flowing after orders leave the warehouse. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Pick Packers to Starshipit? [Pick Packers](https://pickpackers.com.au) provides 3PL and ecommerce fulfilment services, including warehousing, inventory management, order dispatch, freight, distribution support and systems integrations. Once Pick Packers orders are ready to ship, Starshipit connects the dispatch layer: labels, carrier services, tracking notifications and fulfilment updates from one workflow. That helps teams bridge warehousing, inventory management, picking, packing and shipping without rebuilding manual steps between order management, stock handling and delivery. Whether you are dispatching ecommerce, retail, wholesale or DTC orders, Starshipit gives fulfilment teams the tools to manage shipping rules, packaging data and delivery communications. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Pick Packers and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Pick Packers with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling orders with Pick Packers and Starshipit in minutes Connect Pick Packers to Starshipit so warehouse-ready orders can move into labels, carriers, tracking and fulfilment workflows. ## Inventory & Warehouse ##### How does Pick Packers work with Starshipit? Pick Packers supports inventory, warehouse, ecommerce, retail, wholesale, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Pick Packers? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Pick Packers? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Pick Packers orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/pivot-point-ai # Pivot Point AI Integration | Ship smarter with Starshipit Improve your order management with Pivot Point AI and Starshipit. Simplify your support workflow and solve “Where’s my package” requests instantly. Canonical URL: https://starshipit.com/pivot-point-ai ### Pivot Point AI order management with Starshipit **Give shoppers instant answers about order status, shipping timeframes and tracking with Pivot Point AI and Starshipit.**** Reduce repetitive “Where’s my package?” enquiries while helping customers self-serve from your storefront.** - [Start Starshipit 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### HiSmile ### Oz Hair & Beauty ### Culture Kings ### Princess Polly ### Connect Pivot Point AI with Starshipit order data [Pivot Point AI](https://pivotpointai.tech/) builds AI-powered chatbots that help eCommerce stores convert more browsers into buyers and reduce support workload. For Starshipit merchants, the integration gives customers instant, accurate answers about order status, shipping timeframes and tracking without waiting on email replies. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### How the Pivot Point AI integration works The chatbot connects to Starshipit order and tracking data so shoppers can ask “where’s my order?” and receive a real-time answer in chat. - Surface live order status, tracking and delivery information automatically within the storefront chat. - Reduce repetitive support tickets by giving customers a faster self-serve experience. - Help support teams focus on higher-value conversations instead of manually checking order updates. - Use a fast, fully managed setup with no technical lift required from the merchant. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Cut “Where’s my package?” support tickets Customers expect instant answers, especially after checkout. Pivot Point AI can use live Starshipit shipping and order data to respond with current tracking information, reducing inbox pressure and helping shoppers feel informed. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Turn support conversations into better buying experiences Pivot Point AI combines practical retail experience with AI chatbot technology so everyday businesses can deliver the kind of instant customer experience that was once only realistic for larger teams. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Already using Pivot Point AI? Add Starshipit shipping automation Use Starshipit to automate fulfilment, print [shipping labels](https://starshipit.com/shipping-labels.md), manage [tracking notifications](https://starshipit.com/shipping-notifications.md) and keep customers updated after purchase. Then let Pivot Point AI answer shipping questions with current order data from your storefront chat. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Start your 30-day free trial today Ready to try Starshipit for yourself? Start your free trial today. Best of all, every customer gets free onboarding, training and support - no matter how many orders you ship. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### Adobe Commerce ### DHL Express ### eStar ### Sendle ### Shopify ### FedEx shipping ### SEKO Logistics ### Australia Post ## Pivot Point AI integration with Starshipit - FAQs ##### What is the Pivot Point AI and Starshipit integration? The Pivot Point AI and Starshipit integration helps eCommerce customers get instant answers about order status, shipping timeframes and tracking from a storefront chatbot. It uses Starshipit order and tracking data so responses can stay current. ##### How does Pivot Point AI reduce “Where’s my package?” tickets? Pivot Point AI can answer common delivery questions inside chat, so customers do not need to wait for an email response or contact support for basic tracking updates. This reduces repetitive tickets and gives support teams more time for higher-value work. ##### Does the chatbot show live shipping and order information? Yes, where the relevant order and tracking data is available through Starshipit. The chatbot can surface order status, shipping timeframes and tracking details so customers receive accurate self-serve answers. ##### Do merchants need technical support to set up Pivot Point AI with Starshipit? Setup is designed to be fast and fully managed, with no technical lift required from the merchant. Pivot Point AI helps make advanced AI chatbot functionality accessible for everyday eCommerce teams. ##### Who is Pivot Point AI best suited for? Pivot Point AI is suited to eCommerce stores that want to convert more browsers into buyers and reduce support workload. It is especially useful for teams receiving frequent order status, shipping and tracking questions. ## https://starshipit.com/partner/pocketsquare # Shipping and fulfilment automation for Pocket Square retailers Use Starshipit with Pocket Square Shopify projects to automate shipping labels, carrier workflows and delivery notifications. Canonical URL: https://starshipit.com/pocketsquare ### Automate shipping for Pocket Square eCommerce projects **Use Starshipit alongside **[**Pocket Square**](https://pocketsquare.co.nz/)** projects to automate the shipping and fulfilment workflows that support eCommerce growth.** Retailers can connect orders to Starshipit, simplify carrier workflows and give customers clearer delivery communication. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Pocket Square to Starshipit? [**Pocket Square**](https://pocketsquare.co.nz/)** delivers Shopify and Shopify Plus solutions for high-growth, high-complexity retail businesses.** Use Starshipit alongside Pocket Square projects to automate the shipping and fulfilment workflows that support eCommerce growth. Retailers can connect orders to Starshipit, simplify carrier workflows and give customers clearer delivery communication. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Pocket Square and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Pocket Square projects with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping smarter with Pocket Square and Starshipit Use Starshipit on Pocket Square eCommerce projects to automate shipping workflows, connect carriers and keep fulfilment moving. ## Pocket Square shipping and fulfilment FAQs ##### How does Pocket Square work with Starshipit? Pocket Square works with retailers on eCommerce projects where shipping, fulfilment, carrier management, and tracking need to connect cleanly after checkout. Starshipit can support the shipping layer alongside eCommerce builds delivered or supported by Pocket Square. ##### Can Starshipit support eCommerce projects delivered with Pocket Square? Yes. Starshipit can connect eCommerce platforms, marketplaces, inventory tools, and carriers so retailers can automate fulfilment workflows after an order is placed. ##### Can Starshipit help reduce "where is my order?" questions? Yes, where tracking data is part of the workflow. Starshipit can help teams share delivery updates through branded notifications, tracking pages, support tools, or connected customer communication platforms. ##### What if my Pocket Square eCommerce project uses a custom system? If a native integration is not available, Starshipit can support custom shipping integrations through the Starshipit API, CSV imports, or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/partner/post-haste # Post Haste Integrate Post Haste to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/post-haste ### Automate Post Haste shipping with Starshipit **The shipping app that connects Post Haste with Shopify, Adobe Commerce, BigCommerce + more.** [Post Haste](https://www.posthaste.co.nz/) is a NZ owned courier company that has been providing reliable services and deliveries for more than 50 years. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Post Haste? Our integration with Post Haste will save you lots of time. We can integrate with Shopify, Adobe Commerce and other eCommerce platforms, as well as inventory management systems like Cin7, Unleashed and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Paste Haste you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Post Haste with Starshipit](https://support.starshipit.com/hc/en-us/articles/4405262750479-How-to-set-up-Post-Haste?_ga=2.16430198.1937937896.1655068553-1416252231.1654552071) [Sending dangerous goods with Post Haste](https://support.starshipit.com/articles/9117285858831-sending-dangerous-goods-with-post-haste) ## Post Haste shipping FAQs ##### Does Starshipit support Post Haste? Yes, Starshipit supports Post Haste for eCommerce shipping workflows. Retailers can connect Post Haste to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Post Haste in Starshipit? You need the account details, credentials or approval required for your Post Haste service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Post Haste with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Post Haste supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Post Haste or another supported carrier before dispatch. ##### Can I print Post Haste labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Post Haste shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/prestashop # Prestashop Integrate Prestashop to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/prestashop ### Automate PrestaShop shipping with Starshipit **The shipping app connecting Prestashop to Australia Post, DHL, Royal Mail and more.** [PrestaShop](https://www.prestashop.com/) is an open-source eCommerce platform that helps small to large businesses build and run an online store. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Prestashop? Starshipit will integrate Prestashop with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your [shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.146864823.1695906626.1655070807-1538484001.1646615388) and send [tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.239317379.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and Prestashop you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate PrestaShop and Starshipit](https://support.starshipit.com/hc/en-us/articles/360000647096-PrestaShop-Integration?_ga=2.141744562.1695906626.1655070807-1538484001.1646615388) ## Prestashop shipping and fulfilment FAQs ##### How does the Prestashop integration work with Starshipit? The Prestashop integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from Prestashop to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Prestashop setup. ##### Does Starshipit write tracking back to Prestashop? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Prestashop after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with Prestashop orders? Yes. Once Prestashop orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/quantium-solutions-3pl # Quantium Solutions Integrate Quantium Solutions with Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/quantium-solutions-3pl ### Connect Quantium Solutions to Starshipit for faster fulfilment **The shipping app that connects Quantinum Solutions with Shopify, Adobe Commerce, BigCommerce + more** [Quantium Solutions](https://www.quantiumsolutions.com/) is an established eCommerce logistics services provider in the Asia Pacific region that offers fully integrated and scalable end-to-end logistics solutions to match your business needs. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Quantinum Solutions? Our integration with Quantinum Solutions will save you lots of time. We can integrate with Shopify, Adobe Commerce and other eCommerce platforms, as well as inventory management systems like Cin7, Unleashed and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Quantinum Solutions you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Quantium Solutions](https://support.starshipit.com/hc/en-us/articles/360000313215-How-to-set-up-Quantium-Solutions) [Set up Quantium Solutions NZ](https://support.starshipit.com/hc/en-us/articles/360000553236-Set-up-Quantium-Solutions-NZ) ## https://starshipit.com/partner/rendr # Rendr Integrate Rendr to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/rendr ### Automate Rendr shipping with Starshipit [**Rendr’s**](http://www.rendr.delivery/)** data-driven delivery technology seamlessly connects merchants to ANZ’s largest network of integrated on-demand ****carriers****, allowing them to unlock the power of delivery to their customers within minutes, hours, same day, or even scheduled.** - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Rendr? Our integration with Rendr will save you a huge amount of time. We can integrate with Shopify, Adobe Commerce, and other eCommerce platforms, as well as Inventory Management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Rendr you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Rendr with Starshipit](https://support.starshipit.com/hc/en-us/articles/4858109293583-Rendr) ## Rendr shipping FAQs ##### Does Starshipit support Rendr? Yes, Starshipit supports Rendr for eCommerce shipping workflows. Retailers can connect Rendr to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Rendr in Starshipit? You need the account details, credentials or approval required for your Rendr service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Rendr with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Rendr supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Rendr or another supported carrier before dispatch. ##### Can I print Rendr labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Rendr shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/returngo # Shipping and fulfilment automation for ReturnGO post-purchase workflows Use Starshipit with ReturnGO post-purchase workflows to automate fulfilment, carrier workflows and customer delivery notifications. Canonical URL: https://starshipit.com/returngo ### Support ReturnGO post-purchase workflows with Starshipit **Use Starshipit alongside **[**ReturnGO**](https://returngo.ai/)** post-purchase workflows to connect fulfilment, shipping, carrier management and delivery updates after checkout.** Retailers can keep fulfilment moving after purchase while giving customers clearer delivery and tracking communication. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why use Starshipit with ReturnGO? [**ReturnGO**](https://returngo.ai/)** helps retailers manage post-purchase workflows across returns, exchanges, tracking, shipping and connected eCommerce systems.** Starshipit can support the shipping layer around those workflows by connecting eligible orders and shipment data to labels, carrier rules, fulfilment updates and tracking notifications. Together, the tools can help teams reduce manual work after checkout while keeping customers informed when tracking data is part of the workflow. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with ReturnGO and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Support better post-purchase outcomes with ReturnGO and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping smarter with ReturnGO and Starshipit Use Starshipit alongside ReturnGO-supported post-purchase workflows to automate shipping tasks, connect carriers and keep fulfilment moving. ## ReturnGO shipping and fulfilment FAQs ##### How does ReturnGO work with Starshipit? ReturnGO works with retailers on eCommerce projects where shipping, fulfilment, carrier management, and tracking need to connect cleanly after checkout. Starshipit can support the shipping layer alongside eCommerce builds delivered or supported by ReturnGO. ##### Can Starshipit support eCommerce projects delivered with ReturnGO? Yes. Starshipit can connect eCommerce platforms, marketplaces, inventory tools, and carriers so retailers can automate fulfilment workflows after an order is placed. ##### Can Starshipit help reduce "where is my order?" questions? Yes, where tracking data is part of the workflow. Starshipit can help teams share delivery updates through branded notifications, tracking pages, support tools, or connected customer communication platforms. ##### What if my ReturnGO eCommerce project uses a custom system? If a native integration is not available, Starshipit can support custom shipping integrations through the Starshipit API, CSV imports, or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/partner/rocketspark # Rocketspark Integrate Rocketspark to carriers like NZ Post, AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/rocketspark ### Automate Rocketspark shipping with Starshipit **The shipping app connecting Rocketspark to Aus Post, DHL, Royal Mail + more.** [Rocketspark](https://www.rocketspark.com/blog/post/345/new-posttwo-new-integrations-to-streamline-your-shippingstarshipit-eship/) is everything you need to create an online store and sell online. Eye-catching online store designs, ecommerce software, intuitive ordering systems, powerful integrations, payment processing and more. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Rocketspark? Starshipit will integrate Rocketspark with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Rocketspark you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Shopify ### Australia Post ### DHL eCommerce ### Sendle ### Adobe Commerce ### eStar ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Rocketspark and Starshipit](https://support.rocketspark.com/hc/en-us/articles/4407703556377-How-do-I-connect-with-Starshipit-eShip-?_ga=2.214497239.1937937896.1655068553-1416252231.1654552071) ## Rocketspark shipping and fulfilment FAQs ##### How does the Rocketspark integration work with Starshipit? The Rocketspark integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from Rocketspark to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Rocketspark setup. ##### Does Starshipit write tracking back to Rocketspark? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Rocketspark after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with Rocketspark orders? Yes. Once Rocketspark orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/royal-mail # Royal Mail Integrate Royal Mail to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/royal-mail ### Automate Royal Mail shipping with Starshipit **The shipping app that connects Royal Mail with Shopify, Adobe Commerce, BigCommerce + more.** [Royal Mail](https://www.royalmail.com/business) is a parcel-led international business that also delivers letters in the UK. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Royal Mail? Our integration with Royal Mail will save you lots of time. We can integrate with Shopify, Adobe Commerce, and other [eCommerce platforms](https://starshipit.com/ecommerce-integration.md), as well as Inventory Management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Royal Mail you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Royal Mail and Starshipit](https://support.starshipit.com/hc/en-us/articles/360001036915-How-to-set-up-Royal-Mail?_ga=2.179360612.1937937896.1655068553-1416252231.1654552071) [How to cancel Royal Mail shipments](https://support.starshipit.com/hc/en-us/articles/360002048216-Cancel-Royal-Mail-shipments?_ga=2.179360612.1937937896.1655068553-1416252231.1654552071) ## Royal Mail shipping FAQs ##### Does Starshipit support Royal Mail? Yes, Starshipit supports Royal Mail for eCommerce shipping workflows. Retailers can connect Royal Mail to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Royal Mail in Starshipit? You need the account details, credentials or approval required for your Royal Mail service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Royal Mail with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Royal Mail supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Royal Mail or another supported carrier before dispatch. ##### Can I print Royal Mail labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Royal Mail shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/seko # SEKO Logistics Integrate Seko to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/seko ### Automate Seko shipping with Starshipit **The shipping app that connects SEKO with Shopify, Adobe Commerce, BigCommerce + more.** SEKO Logistics is an award-winning business that offers complete supply chain solutions for a global client base. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + SEKO? Our integration with SEKO will save you lots of time. We can integrate with Shopify,Adobe Commerce, and other [eCommerce platforms](https://starshipit.com/ecommerce-integration.md), as well as Inventory Management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and SEKO you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate SEKO and Starshipit](https://support.starshipit.com/hc/en-us/articles/360000206496-How-to-set-up-Seko?_ga=2.218862105.1695906626.1655070807-1538484001.1646615388) ## Seko shipping FAQs ##### Does Starshipit support Seko? Yes, Starshipit supports Seko for eCommerce shipping workflows. Retailers can connect Seko to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Seko in Starshipit? You need the account details, credentials or approval required for your Seko service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Seko with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Seko supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Seko or another supported carrier before dispatch. ##### Can I print Seko labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Seko shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/sellercloud-shipping # Sellercloud shipping simplified Connect Sellercloud with Starshipit to automate your fulfilment, print shipping labels, manage carriers, and simplify your Sellercloud shipping processes. Canonical URL: https://starshipit.com/sellercloud-shipping ### Simplify your Sellercloud shipping with Starshipit **Say goodbye to time-consuming, manual Sellercloud shipping processes by integrating with Starshipit.** Starshipit is the shipping automation platform that integrates directly with Sellercloud. Print Sellercloud shipping labels, manage all your carriers, sync tracking info, and simplify your logistics, all from one easy dashboard. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Read our guide](https://support.starshipit.com/hc/en-us/articles/11771153103887-How-to-integrate-with-Sellercloud) Join over 30,000 retailers using Starshipit to save time on every order ### Lorna Jane ### Princess Polly ### Culture Kings ### Meshki ### HiSmile ### Oz Hair & Beauty ### Boring Milk ### LSKD ### How Starshipit's integration helps When using Starshipit for Sellercloud, you can: Over 120 platforms and carriers supported ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### BigCommerce shipping app ### FedEx shipping ### Powerful inventory and order sync with Sellercloud IMS Sellercloud’s robust inventory management tools help you maintain accurate stock levels across your sales channels. When integrated with Starshipit, you gain seamless order syncing, so you can automate fulfilment from the moment a sale is made. Track product availability, reduce stockouts, and ensure orders are shipped faster and with fewer errors. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Integrate Sellercloud with all your carriers and platforms Starshipit connects Sellercloud with leading carriers like DHL Express, FedEx, UPS and more, and eCommerce platforms like Shopify, BigCommerce, and WooCommerce. Create one streamlined fulfilment engine for your business. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Sellercloud + Shopify = Complete fulfilment automation If you use Shopify with Sellercloud, Starshipit acts as the missing link to streamline shipping. Automatically import Shopify orders into Sellercloud, then generate labels, manage tracking, and notify customers – all from one system. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### One platform for all your Sellercloud.com shipping needs Starshipit is the easiest way to manage your shipping process. Print Sellercloud shipping labels, packing slips, invoices, and more. Automate everything from order import to tracking updates and branded notifications. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Skip building an integration with the Sellercloud API Starshipit has a native integration with Sellercloud, as well as dozens of other platforms and carriers. That means you can start shipping without any dev work. We’ll handle the tech, you simply manage your orders and carriers from your Starshipit dashboard. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Why Starshipit is different: 5-star customer support - **Unlimited support:** Get help from our shipping experts when you need it. - **Dedicated onboarding:** Free setup support tailored to your business. ### Start shipping today ## Sellercloud – FAQs ##### How does Starshipit integrate with Sellercloud? Starshipit connects directly with your Sellercloud account, letting you import orders, automate carrier assignment, print shipping labels, and send tracking updates back to your sales channels. ##### Where can I find Sellercloud API documentation? Sellercloud provides detailed API documentation on their developer portal. However, with Starshipit, you won’t need to build your own API integration, we’ve done that work for you. ##### Can I print Sellercloud shipping labels using Starshipit? Yes! Starshipit allows you to generate and print shipping labels in bulk, along with packing slips and invoices, directly from your dashboard. ##### Can I use Starshipit with QuickBooks and Sellercloud? Yes. Starshipit complements your existing setup, and if you’re using QuickBooks with Sellercloud, you can continue to manage your accounting workflows while automating your fulfilment process with Starshipit. ##### What integrations are available for Sellercloud? Starshipit integrates Sellercloud with leading carriers (like DHL, AusPost, FedEx, UPS and more) and platforms (like Shopify, BigCommerce, Adobe Commerce, WooCommerce, and more), helping you manage your fulfilment from one dashboard. ##### Does Starshipit support international shipping for Sellercloud? Absolutely. Starshipit helps automate customs documentation, apply HS codes, and manage international returns, so your Sellercloud store can grow globally with ease. ## https://starshipit.com/partner/sendle # Sendle Reduce shipping stress and save money with Starshipit, which simplifies Sendle shipping. Connect your stores, print shipping labels, send notifications and more. Canonical URL: https://starshipit.com/sendle ### Automate Sendle shipping with Starshipit ###### **🚨 Important: **As of 11 January 2026 Sendle has paused new parcel bookings. **Need a backup fast?** With Starshipit, you can switch to another courier today and keep fulfilment running smoothly - no disruption, no delays. - [Try Starshipit for free](https://app.starshipit.com/Dashboard/SignUp.aspx) Join over 30,000 retailers using Starshipit to save time on every order ### Lorna Jane ### Oz Hair & Beauty ### Culture Kings ### Super Pharmacy ### Princess Polly ### Showpo ### **Sendle may be paused - but you don’t have to be.** Start a free trial with Starshipit and connect plug-and-play carriers like **Australia Post ****MyPost Business **and Aramex in minutes. No contracts, no delays. - [Try Starshipit free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Why Starshipit? **Starshipit's shipping platform integrates your store with couriers like Sendle, to automate your fulfilment process. ** Our app allows you to auto-assign orders based on rules like weight and location, saving you time and money on shipping every week. Starshipit also integrates with all popular eCommerce platforms and inventory management systems. - [Try Starshipit free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Print shipping labels, packing slips and more Manage all your shipping documents, including labels, packing slips, summaries and more. With one click, print shipping labels from your thermal printer or download as a PDF. Print packing summaries to make picking easy. - [Try Starshipit free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Tracking and shipping notifications Keep your customers up to date and deliver a great post purchase experience. Create branded tracking pages and automated shipping notifications for each stage of the delivery journey. ### International shipping Streamline your international shipping with Starshipit. You can automatically generate and submit customs documentation, apply the right HS codes and manage returns. - [Try Starshipit free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Lower your shipping costs Start shipping today – even if you don't have a carrier account. We don’t charge you per label. We’re all about shipping technology that works for you. ### With Starshipit you can... **Seamless integration with all major eCommerce platforms and carriers** ### BigCommerce shipping app ### Adobe Commerce ### Sendle ### Shopify ### Amazon ### eBay ### Wix ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit is different: 5-star customer support - **Unlimited support: **Reach out to our shipping experts whenever you need a hand. - **Dedicated onboarding: **Free video call onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started ](https://app.starshipit.com/Dashboard/SignUp.aspx) ## Sendle shipping – FAQs ### **Can I still use Sendle with Starshipit?** As of 11 January 2026, Sendle has paused all new parcel bookings. This means you can’t create new shipments with Sendle through Starshipit or any other platform. If you’re a **Starshipit customer** currently using Sendle, you’ll need to switch your new orders to another courier to avoid any disruption. Starshipit supports a range of alternatives — including **plug and play carriers** like Australia Post **MyPost Business** and **Aramex**. These options are quick to set up, require no contracts or minimum volumes, and let you start shipping right away. If you’re **new to Starshipit**, we can help you get up and running fast. You’ll get access to multiple carriers, automation tools to streamline fulfilment, and **free onboarding with a shipping expert**, no matter your business size. [👉 Start your free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to setup Sendle](https://support.starshipit.com/hc/en-us/articles/115001240926-Sendle) ## https://starshipit.com/partner/sherpa # Sherpa Integrate Sherpa with platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels faster and deliver quicker. Automate your shipping today! Canonical URL: https://starshipit.com/sherpa ### Automate Sherpa shipping with Starshipit **The shipping app that connects Sherpa with Shopify, Adobe Commerce, BigCommerce + more** [Sherpa](https://www.sherpa.net.au/) is a driver network that allows you to enhance customer delivery experience by connecting you to a fleet of crowd-sourced drivers to provide on-demand, same day delivery to your customers. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Sherpa? Our integration with Sherpa will save you lots of time. We can integrate with Shopify, Adobe Commerce and other eCommerce platforms, as well as inventory management systems like Cin7, Unleashed and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Sherpa you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Sherpa and Starshipit](https://support.starshipit.com/hc/en-us/articles/4404581939343?_ga=2.23828346.1937937896.1655068553-1416252231.1654552071) [Starshipit and Sherpa’s new integration: Making shipping easy](https://starshipit.com/blog-content/starshipit-and-sherpa-integration-making-shipping-easy.md) ## Sherpa shipping FAQs ##### Does Starshipit support Sherpa? Yes, Starshipit supports Sherpa for eCommerce shipping workflows. Retailers can connect Sherpa to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Sherpa in Starshipit? You need the account details, credentials or approval required for your Sherpa service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Sherpa with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Sherpa supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Sherpa or another supported carrier before dispatch. ##### Can I print Sherpa labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Sherpa shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/shopify-plus-shipping # Ship better on Shopify Plus with Starshipit Connect Shopify Plus to your carriers using Starshipit. Simplify international shipping and returns, save hours on fulfilment and display live shipping rates. Canonical URL: https://starshipit.com/shopify-plus-shipping ### Automate Shopify Plus shipping with Starshipit **Streamline your Shopify Plus order fulfilment and save on shipping costs with Starshipit.** [Shopify Plus](https://www.shopify.com/nz/plus) is the world’s leading multi-channel eCommerce platform, powering millions of businesses across the globe. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://apps.shopify.com/starshipit) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Princess Polly ### Culture Kings ### Oz Hair & Beauty ### Harrolds ### Acer ### HiSmile ### How Starshipit’s integration helps With Starshipit & Shopify Plus, you can: Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Klaviyo shipping integration ### Zendesk ### Start shipping today With ready-to-go integrations with all the major platforms (like WooCommerce, BigCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why retailers love Starshipit for Shopify Plus shipping Discover why we’re one of the highest-rated shipping apps on the [Shopify App Store](https://apps.shopify.com/starshipit). Use Starshipit to get live rates at checkout, print shipping labels, send shipping notifications and manage returns. ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Shopify Plus Read on to learn more about integration with Shopify Plus. ### The best platform for Shopify Plus shipping rates Bring your own carrier rates without any additional shipment fees. Don't have a carrier account? No problem. We can connect you with carriers to obtain more competitive shipping rates directly. Or choose from our plug-and-play services. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Integrate with all major carriers Access ready-to-go integrations with all [major carriers](https://starshipit.com/multi-carrier-shipping.md), then pick and choose to find the most cost-effective shipping options. Easily integrate Shopify Plus with DHL Express, FedEx, Australia Post, NZ Post, Royal Mail,and many more. - [Start free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Your toolbox for frictionless international shipping Starshipit makes [international Shopify Plus shipping](https://starshipit.com/international-shipping.md) easy. Integrate with international carriers, automate your customs documentation and use our product catalogue to automatically apply the right HS codes to products. Use shipping rules to assign orders to the best international carriers, without lifting a finger. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Branded tracking pages and shipping notifications Take your Shopify Plus shippingto the next level with [branded tracking pages](https://starshipit.com/branded-tracking-page.md) and automated shipping notifications you can send your customers, for each stage of the delivery journey. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Shopify Plus shipping checkout customisation Make your brand more competitive and give your customers a [choice of shipping options](https://starshipit.com/choice-at-checkout.md), control your checkout shipping rates and create custom checkout rules. All from one dashboard. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### A seamless omnichannel solution to let you ship from store Grow your business faster with a ship from store strategy, powered by award-winning technology. Learn more about how Starshipit’s ship from store solutions, along with carrier and technology partners, can keep your freight costs down, improve inventory turnover and increase your delivery speed. Most importantly, offer competitive delivery timelines for your customers living near physical stores. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Starshipit and Shopify Plus](https://support.starshipit.com/hc/en-us/articles/204502805-Shopify-Integration) [Shopify integration overview](https://support.starshipit.com/articles/90200000000201-shopify-integration-overview) [Connect Shopify to Starshipit](https://support.starshipit.com/articles/90200000000202-connect-shopify-to-starshipit) [Configure Shopify order import](https://support.starshipit.com/articles/90200000000204-configure-shopify-order-import) [Write back tracking and fulfillment to Shopify](https://support.starshipit.com/articles/90200000000207-write-back-tracking-and-fulfillment-to-shopify) ## Shopify Plus shipping – FAQs ### What is Shopify Plus, and how does its shipping process differ from standard Shopify? Shopify Plus offers more advanced shipping options, including a more customisable checkout (checkout extensibility) and better integration with third-party logistics services. ### How do I set up advanced shipping rules in Shopify Plus? Shopify Plus offers the ability to set up advanced shipping rules, but you can also access a number of other rules and capabilities when you use Starshipit. Learn more about [Starshipit rules](https://starshipit.com/blog-content/what-are-shipping-rules-amp-why-do-you-need-them.md). ### Can Shopify Plus integrate with third-party shipping carriers, and if so, how? Shopify Plus integrates with major carriers like UPS, FedEx, and DHL through built-in settings or third-party apps with additional functionality (like Starshipit). Using Starshipit means you can integrate any carrier you like, and you get much more control over your shipping settings. ### What are the options for international shipping in Shopify Plus? Shopify Plus supports international shipping with options for currency conversion and duty and tax calculations. When paired with Starshipit, you can handle your customs documentation, HS codes and more from one app. ### How can I automate shipping processes in Shopify Plus? The best way to automate shipping processes in Shopify Plus is to use a third-party shipping app like Starshipit, which enables you to automate tasks like label printing, shipping notifications, and returns. ### What kind of support does Shopify Plus offer for shipping-related issues? Shopify Plus offers dedicated support for shipping queries, including access to a Merchant Success Manager and 24/7 priority support. ### Can I customise the checkout experience to offer various shipping options in Shopify Plus? One of the primary features of Shopify Plus is the ability to make further adjustments to the checkout page design. For example, you can add extra fields so customers can include specific requests or details. Starshipit also enables you to customise your checkout. You can display different delivery options and shipping speeds at checkout so your customers choose what works for them. E.g. offer options like standard, same day, high speed delivery, overnight, weekend and click & collect – and then display different shipping rates for each. ### How does Shopify Plus handle shipping for large volumes of orders? Using Shopify Plus with Starshipit and major carriers is the best way to handle large volumes of orders. Here’s how it works: Your orders come into Shopify Plus, and are then automatically sent across to Starshipit. Starshipit then assigns the orders to carriers based on rules you set. ### Are there any specific apps or integrations recommended for enhancing shipping on Shopify Plus? Starshipit is one of the best apps for enhancing shipping functionalities in Shopify Plus, offering features like bulk label printing and rate comparisons. ## https://starshipit.com/partner/shopify-shipping-integration # Shopify Connect your Shopify store to 60+ carriers. Print labels in bulk, choose the right carrier for each order and send tracking updates to customers. Try it free. Canonical URL: https://starshipit.com/shopify-shipping-integration ### Automate Shopify shipping with Starshipit **Looking for the best Shopify app for shipping?** Starshipit streamlines your order fulfilment and helps you save on shipping costs. Starshipit's Shopify shipping integration brings your Shopify orders into one shipping dashboard, where you apply shipping rules, choose carriers and print labels in bulk. Tracking updates go back to your store and your customers through the supported integration settings. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [See plans and pricing](https://starshipit.com/pricing.md) - [Install on the Shopify App Store](https://apps.shopify.com/starshipit) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Quiksilver ### Princess Polly ### Culture Kings ### Lorna Jane ### Showpo ### How Starshipit’s integration helps With Starshipit & Shopify, you can: Over 120 platforms and carriers supported ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### BigCommerce shipping app ### FedEx shipping ### Start shipping today With ready-to-go integrations with all the major platforms (like BigCommerce, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why retailers love our Shopify shipping integration Discover why we’re one of the highest-rated Shopify shipping apps on the Shopify App Store. Use Starshipit to get live rates at checkout, print your shipping labels, send shipping notifications and manage returns. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Shopify Read on to learn more about integration with Shopify. ### Integrate with all leading carriers Leverage multiple carriers to find the most cost-effective shipping solutions. Easily integrate Shopify with Australia Post, NZ Post, Royal Mail, DPD, DHL Express, DHL Commerce and many more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [View integrations](https://starshipit.com/integrations.md) ### Easy international shipping Grow globally with Starshipit – the shipping automation platform designed to help you lower international shipping costs and reduce shipping admin. Integrate Shopify with international carriers and automate your customs documentation. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Learn more](https://starshipit.com/international-shipping.md) ### Save on Shopify shipping costs Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Book a demo](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Learn more](https://starshipit.com/ecommerce-shipping-rates.md) ### A shipping app for Shopify stores and their warehouse teams Manage your Shopify orders on the go with Starshipit’s pick and pack mobile app. Built-in barcode scanning and real-time order management allow you to streamline your warehouse workflow from any iOS or Android device. - [Learn more](https://app.starshipit.com/Dashboard/SignUp.aspx) ## Shopify shipping FAQs ### How does shipping work with Shopify? There are several ways to approach Shopify shipping, but the simplest approach is to use a shipping automation platform like Starshipit. While Shopify’s native shipping solution is a good option for many retailers, Starshipit’s ability to let you bring your own shipping rates and integrate with multiple carriers means it’s a much better solution for growing businesses. Starshipit simplifies your shipping processes through an advanced set of features that are constantly being improved. Here are some of the core features that make Starshipit a valuable tool for streamlining your shipping operations: - Starshipit gives retailers one platform where they can manage all orders and select the best courier. - Automate each step of the fulfilment process such as generating shipping labels, packing slips, manifests, and submitting customs documentation, all within one dashboard. - Correct invalid addresses in one click, so customers will always get their orders, even if they entered their address details incorrectly. - Bring your own rates without any penalties. No account? No problem. We can either connect you with a courier to obtain more competitive shipping rates directly, or you can choose from our plug-and-play services. We have options for every stage of your journey. - Branded tracking pages and SMS or email notifications are sent directly to customers during five stages of delivery can keep them informed at every step. - Set up a dedicated branded returns portal, relieving staff of a significant time administration task. - Offer different options at checkout, including same day, express or international, so your customers can choose the delivery option that suits them best. - Take the stress out of international shipping by automating a lot of the repeatable administration. - Support for all major couriers and apps, and if not, you can use the dynamic API to easily build your own integrations in no time at all. ### How to add shipping policy on Shopify 1. To add a shipping policy on Shopify, follow these steps: 1. Go to your Shopify admin dashboard. 1. Click on "Settings," then select "Legal." 1. Under the "Policies" section, click "Create from template" next to "Shipping policy." 1. Customise your shipping policy by adding details about shipping methods, delivery times, costs, and any other relevant information. 1. Save your changes. Your shipping policy will now be accessible to customers via a link in the footer of your online store. ### How to send a shipping confirmation email with Shopify Using a shipping platform like Starshipit is the easiest way to send shipping confirmation emails. You can send emails for each stage of the delivery process, customise the content and include your branding. Are you using a platform like Klaviyo? No problem. Starshipit integrates with Klaviyo, allowing you even more control over your emails. With Klaviyo, you can tailor messages to your individual customers, offer targeted product recommendations and integrate your loyalty programs. ### How to refund shipping on Shopify? To refund shipping on Shopify, you need to process a refund for the specific order. Here's how to do it: 1. Go to your Shopify admin dashboard. 1. Navigate to "Orders" and select the order for which you want to refund shipping. 1. Click on the "Refund" button within the order details. 1. In the refund window, you can adjust the refund amount for the shipping cost or choose to refund the entire order amount. Make sure the "Shipping" checkbox is selected. 1. Confirm the refund and follow the prompts to complete the process. The refunded shipping amount will be returned to the customer's original payment method, and the order status will be updated accordingly. ### How to add multiple shipping options on Shopify Adding multiple shipping options is easy with shipping automation (Starshipit). You can integrate with all major carriers, as well as any other delivery services you commonly use. Then, you can give your customers a choice of shipping options, control your checkout shipping rates and create custom checkout rules. ### Learn more about Starshipit + Shopify - [Shopify App Store](https://apps.shopify.com/starshipit?ot=fddd2078-d68c-4f43-b960-37c39ea95cd0&search_id=6994c2d2-c010-4157-8be2-0cabfb925bcf&surface_detail=shipping&surface_inter_position=1&surface_intra_position=3&surface_type=search_ad) - [How to integrate Starshipit with Shopify](https://support.starshipit.com/hc/en-us/articles/204502805-Shopify-Integration?_gl=1*m7v8xc*_gcl_au*NTI5OTM0NTcuMTY5MDc1Mjc1NQ..&_ga=2.2311993.888104650.1694378696-184904975.1681868751) ## https://starshipit.com/partner/skuio # Sku.io Integrate Sku.io to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/skuio ### Connect Sku.io to Starshipit for shipping automation **Starshipit integrates with sku.io to save you time.** You can connect to multiple couriers and enable easy shipping by quickly generating labels one at a time or in bulk, automatically assigning orders to your chosen couriers and notify customers with branded tracking updates. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + sku.io? Starshipit integrates with Shopify, Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and sku.io you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ## Sku.io shipping workflow FAQs ##### Can Starshipit integrate with Sku.io? Yes, where a supported integration is available. Starshipit connects shipping workflows with Sku.io so teams can reduce manual handling between orders, fulfilment, and dispatch. ##### Does Starshipit replace Sku.io? No. Sku.io remains the system for retail, finance, inventory, or business operations. Starshipit handles the shipping layer: importing eligible orders, generating labels, managing carriers, and sending tracking updates. ##### Can Starshipit connect shipping carriers to Sku.io? Yes. Starshipit can help bridge Sku.io order data with carrier workflows, so teams can manage labels, tracking, carrier services, and shipping rules from one platform instead of building separate carrier connections. ##### Is there a Starshipit API for custom Sku.io shipping workflows? Yes. The Starshipit API can support custom shipping integrations when a business uses a custom ERP, eCommerce platform, or internal system. This can reduce the need to build separate integrations with each carrier. ## https://starshipit.com/partner/skyvia # Skyvia Integrate Skyvia to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/skyvia ### Connect Skyvia and Starshipit for shipping automation **Learn about Starshipit's integration with **[**Skyvia**](https://skyvia.com/?utm_source=starshipit_marketplace&utm_medium=referral&utm_campaign=marketplace)**.** Skyvia is a universal SaaS data platform that solves various data-related tasks with no coding: data integration, replication, backup, automating workflows, ETL/ELT, Reverse ETL, CSV automatic import/export, creating OData services, etc. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Join over 30,000 retailers using Starshipit to save time on every order ### HiSmile ### Culture Kings ### Quiksilver ### Oz Hair & Beauty ### Princess Polly ### Lorna Jane ### Why Starshipit + Skyvia? Starshipit will integrate Skyvia with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to automatically print shipping labels and send tracking notifications after the order check. Seamlessly integrate Starshipit data with [190+](https://skyvia.com/connectors?utm_source=starshipit_marketplace&utm_medium=referral&utm_campaign=marketplace) cloud apps, including: - CRMs: Salesforce, Dynamics 365/CRM, HubSpot, Zoho, Pipedrive, Close CRM - E-commerce: Shopify, BigCommerce, ShipStation - Marketing automation: Marketo, Klaviyo, Reply, GetResponse - Databases: SQL Server, MySQL, PostgreSQL, BigQuery, Snowflake, Redshift - File storages: FTP/SFTP, Google Drive, Dropbox, Box, OneDrive, S3 - BI tools: Looker Studio, Power BI, Tableau ### By integrating Starshipit and Skyvia you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ## https://starshipit.com/partner/smart-ecom-ops # Smart Ecom Ops Work with Smart Ecom Ops and Starshipit to streamline shipping setup, carrier workflows, fulfilment automation, tracking updates and growth-ready operations. Canonical URL: https://starshipit.com/smart-ecom-ops ### Connect Smart Ecom Ops and Starshipit for smarter fulfilment operations **Work with **[**Smart Ecom Ops**](https://smartecom-ops.com/)** and Starshipit to turn fulfilment advice, carrier setup and shipping automation into practical dispatch workflows.** Together, Smart Ecom Ops and Starshipit help retailers improve fulfilment operations, automate shipping tasks, configure carrier workflows and keep delivery updates moving as orders scale. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why work with Smart Ecom Ops and Starshipit? [Smart Ecom Ops](https://smartecom-ops.com/) provides ecommerce shipping consulting across Australia and New Zealand, helping teams with Starshipit setup, 3PL selection, carrier strategy, profitability audits, automation and international expansion. Smart Ecom Ops helps teams design better fulfilment and shipping workflows, while Starshipit provides the dispatch layer for labels, carrier services, tracking notifications and fulfilment updates. That helps teams connect operational advice to the shipping workflows used every day across order management, stock handling and delivery. Whether you are refining a warehouse process, choosing a 3PL, or improving a multi-carrier setup, Starshipit gives fulfilment teams the tools to manage shipping rules, packaging data and delivery communications. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What Smart Ecom Ops can help you automate with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Smart Ecom Ops with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start improving fulfilment with Smart Ecom Ops and Starshipit Work with Smart Ecom Ops and Starshipit to turn shipping strategy, carrier setup and fulfilment workflows into day-to-day dispatch automation. ## Inventory & Warehouse ##### How does Smart Ecom Ops work with Starshipit? Smart Ecom Ops supports ecommerce, fulfilment, warehouse, or order operations as an implementation partner, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Smart Ecom Ops? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Smart Ecom Ops? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Smart Ecom Ops orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/smb-consultants # SMB Consultants shipping workflow integration Use Starshipit in SMB Consultants-led inventory, warehouse and accounting workflows to automate labels, carriers, tracking and fulfilment dispatch. Canonical URL: https://starshipit.com/smb-consultants ### Add Starshipit to SMB Consultants-led workflows Use Starshipit alongside the ERP, accounting, inventory, warehouse and eCommerce systems that the SMB Consultants team implements or supports, reducing manual shipping work between orders, fulfilment and dispatch. Together, SMB Consultants and Starshipit help product-selling businesses connect their operational systems to the shipping workflows that move orders out the door. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why use Starshipit in an SMB Consultants-led stack? SMB Consultants implement cloud inventory, warehouse, accounting and advisory solutions for growing product-selling businesses. Starshipit adds the shipping layer, helping teams move eligible orders from business systems into fulfilment workflows without copying information between platforms. For retailers and wholesalers with inventory, warehouse, accounting, eCommerce or custom workflows, this helps reduce double handling while keeping core business systems focused on operations and finance. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate in an SMB Consultants-led workflow - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from SMB Consultants with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping Set up the shipping layer around systems implemented or supported by SMB Consultants, then automate labels, carrier services and tracking from Starshipit. ## ERP & Accounting ##### Can Starshipit work with SMB Consultants-led projects? Yes. SMB Consultants can include Starshipit in the fulfilment stack they design and implement. The connection is between Starshipit and the supported ERP, inventory, warehouse, accounting, eCommerce or internal systems in that stack, rather than a standalone SMB Consultants app. ##### Is SMB Consultants a native Starshipit integration? No. SMB Consultants is an advisory and implementation partner, not a software platform. Starshipit integrates with the systems and order workflows they help implement, then manages labels, carriers, tracking and dispatch. ##### Can Starshipit connect carriers to systems SMB Consultants implements? Yes. Starshipit can help bridge supported order data from an SMB Consultants-led system stack into carrier workflows, so teams can manage labels, tracking, carrier services and shipping rules from one platform. ##### Can the Starshipit API support custom SMB Consultants-led workflows? Yes. The Starshipit API can support custom shipping workflows when a business uses a custom ERP, eCommerce platform, warehouse system or internal workflow, reducing the need to build separate integrations with each carrier. ## https://starshipit.com/partner/squarespace # Squarespace Get Starshipit, the Squarespace shipping integration which integrates with all major carriers and platforms. Automate your fulfilment and save on shipping costs. Canonical URL: https://starshipit.com/squarespace ### The Squarespace shipping integration designed for retailers **Using Squarespace?** Make shipping easy with Starshipit. Streamline your order fulfilment with automations, save on shipping costs and easily handle high order volumes. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Princess Polly ### Showpo ### Quiksilver ### Hello Molly ### Lorna Jane ### Culture Kings ### How Starshipit’s integration helps With Starshipit & Squarespace, you can: Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### WooCommerce ### FedEx shipping ### Peoplevox ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, BigCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### The #1 platform for Squarespace shipping options Give your customers a choice of shipping options, control your checkout shipping rates and create custom checkout rules. All from one dashboard. - [Start 30-day trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Squarespace Read on to learn more about integration with Squarespace. ### Starshipit: Your platform for printing Squarespace shipping labels Save hours every week by automatically generating shipping labels. With one click, print directly to your thermal printer (or download as a PDF). Print them all at once, or one at a time. Use a barcode scanner? Just scan your packing slip to automatically print a label. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Access the best Squarespace shipping rates Discover why Squarespace users love Starshipit for [reducing shipping costs](https://starshipit.com/blog-content/costs-of-shipping.md). Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Easy Squarespace international shipping Get the shipping platform designed to help you lower international shipping costs and reduce admin. Integrate with international carriers and automate your customs documentation. - [Start 30-day trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Learn more about international shipping](https://starshipit.com/international-shipping.md) ## Squarespace shipping integration – FAQs ##### How does shipping work on Squarespace Squarespace has built-in shipping options available for Squarespace users, as well as the ability to use third-party tools like Starshipit. Using a dedicated shipping automation platform like Starshipit allows you to access a wide array of additional features, including customisable branded tracking pages, self-service returns portals, shipping automation rules and more. ##### How to set up shipping on Squarespace Squarespace outline how to set up shipping using their built-in capabilities [on their help center](https://support.squarespace.com/hc/en-us/articles/206540667-Setting-up-shipping-rates#:~:text=In%20addition%20to%20our%20built,up%20shipping%20rates%20in%20Squarespace.). To set up shipping with Squarespace using Starshipit, you can [follow the guide on our knowledge base](https://support.starshipit.com/hc/en-us/articles/360004520196-Squarespace-eCommerce-Integration). ##### What order information syncs from Squarespace to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Squarespace setup. ##### Can I use multiple carriers with Squarespace orders? Yes. Once Squarespace orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Are there Squarespace shipping discounts? Squarespace does not offer any shipping discounts. This is why it’s a good idea to consider using a tool like Starshipit. With Starshipit, you can integrate with a range of carriers and negotiate your own rates directly with them (instead of going through an intermediary). ##### How does the Squarespace integration work with Starshipit? The Squarespace integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### Does Starshipit write tracking back to Squarespace? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Squarespace after labels are created, helping keep your store and customers updated. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/startrack-shipping # StarTrack Use StarTrack couriers? Get the all-in-one StarTrack shipping tool and automate your entire shipping process from checkout to delivery. Canonical URL: https://starshipit.com/startrack-shipping ### Simplify your StarTrack shipping with shipping automation **Starshipit takes the hassle out of shipping and helps you grow your business faster.** - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Learn more](https://support.starshipit.com/hc/en-us/articles/205615105-How-to-set-up-StarTrack) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Oz Hair & Beauty ### Culture Kings ### Healthylife ### Princess Polly ### Showpo ### Elevate your StarTrack delivery? **Starshipit's shipping platform integrates your store with **[**carriers**](https://starshipit.com/multi-carrier-shipping.md)** like StarTrack, to automate your fulfilment process. ** By allowing you to auto-assign orders based on rules like weight, location and more, our app will save you time and money on shipping every week. Starshipit also integrates with all popular eCommerce platforms and inventory management systems. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Automatically print your StarTrack shipping labels and documents Manage all your shipping documents, including labels, packing slips, summaries and more. With one click, print shipping labels from your thermal printer or download as a PDF. Print packing summaries to make picking easy. - [Try Starshipit free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Manage your StarTrack shipping tracking notifications Deliver a great post purchase experience. Keep customers in the loop with branded tracking pages and automated shipping notifications for each stage of the delivery journey for your StarTrack orders. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Go cross-border with easy StarTrack international shipping Starshipit makes international shipping easy. You can show live rates to your international customers, automatically print international labels, generate and submit customs documentation, apply the right HS codes and more. - [Try Starshipit free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Analyse your StarTrack shipping times Use Starshipit’s shipping analytics to analyse real-life StarTrack performance data and make informed decisions. See if your carriers are meeting key shipping delivery KPIs and generate your own shipping reports. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### StarTrack Express shipping made easy Starshipit is the easiest way to manage your StarTrack Express shipping, with a native integration you can start shipping with right away. Need to manage your StarTrack express tracking? No problem. - [Try Starshipit free for 30 days](https://app.starshipit.com/Dashboard/SignUp.aspx) ### With Starshipit you can... Seamless integration with all major eCommerce platforms and carriers ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit is different: 5-star customer support - Unlimited support: Reach out to our shipping experts whenever you need a hand. - Dedicated onboarding: Free video call onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Ready to save time and money on shipping? Start your free trial or book a demo today. Best of all, every customer gets free onboarding, training and support, no matter how many orders you ship. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) ## StarTrack shipping – FAQs ### How do I set up StarTrack with Starshipit? You’ll need an active StarTrack account before connecting it to Starshipit. [Follow the StarTrack setup guide](https://support.starshipit.com/articles/205615105-how-to-set-up-startrack) for step-by-step instructions on adding your account details and configuring the integration. ### **What is the relationship between Australia Post and StarTrack?** StarTrack is a subsidiary of Australia Post, specialising in express and freight delivery services to support businesses throughout Australia. ### **What are the typical StarTrack delivery times?** Delivery times vary based on location and service. For metro areas, StarTrack typically delivers within 1-2 business days, while regional deliveries may take longer. ### **Does StarTrack offer weekend deliveries?** Yes, StarTrack provides Saturday deliveries in certain areas and with specific service options. Availability depends on your location and the selected service. ### **How can I get a StarTrack quote?** You can obtain a StarTrack shipping quote directly through Starshipit. Enter your shipment details to receive a real-time quote based on your delivery requirements. ### **Where can I find my StarTrack tracking number?** You’ll receive a StarTrack tracking number via email or SMS once your shipment is dispatched. Use this number to check delivery updates on the StarTrack website. ### How does StarTrack courier tracking work? To track your StarTrack courier, enter your tracking number on the StarTrack website. You’ll get real-time updates on your package’s status and estimated delivery time. ## https://starshipit.com/partner/stockinstore # stockinstore Integrate stockinstore to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/stockinstore ### Connect Stockinstore to Starshipit for faster fulfilment **The shipping app connecting stockinstore to Aus Post, DHL, Royal Mail + more.** [stockinstore](https://www.stockinstore.com) is on a mission to unlock the full potential of omni-channel retail for businesses and customers alike. Their solutions including click & collect (In store pick up), ship from store, find in store, store locator, find in store for wholesalers, and Google local inventory ads, are designed to transform your store network into your competitive advantage. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + stockinstore? Starshipit will integrate stockinstore with Australia Post, Aramex, [Couriers](https://starshipit.com/multi-carrier-shipping.md)Please, NZPost, Royal Mail, DPD, DHL Express, and many more carriers. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and stockinstore you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Shopify ### Sendle ### DPD ### DHL Express ### Border Express ### Aramex shipping ### New Zealand Couriers ### FedEx shipping ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ## Stockinstore shipping and fulfilment FAQs ##### How does Stockinstore work with Starshipit? Stockinstore supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with Stockinstore? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with Stockinstore? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after Stockinstore orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/tge-team-global-express-shipping # Team Global Express (TGE) Integrate carriers like Team Global Express (TGE) to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/tge-team-global-express-shipping ### Team Global Express (TGE) **Discover how Starshipit simplifies your Team Global Express shipping.** Bulk print shipping labels, save on shipping costs and create branded delivery experiences that customers will remember. Team Global Express is a domestic and international parcel and freight distribution company. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Join over 30,000 retailers using Starshipit to save time on every order ### Culture Kings ### Princess Polly ### Meshki ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### LSKD ### Why use Starshipit to manage Team Global Express parcels? Starshipit's shipping platform integrates your store with carriers like Team Global Express, to automate your fulfilment process. Our integration with Team Global Express will save you time on shipping, every week. We also integrate with Shopify, BigCommerce, and other eCommerce platforms, as well as Inventory Management systems like Cin7 and Unleashed. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Team Global Express Read on to learn more about integration with Team Global Express. ### Team Global Express (TGE) tracking Enable your customers to track Team Global Express orders and deliver a great post purchase experience. Looking to create [shipping notifications](https://starshipit.com/shipping-notifications.md) and [branded tracking](https://starshipit.com/branded-tracking-page.md) for Team Global Express? Starshipit gives you the tools to tailor each stage of the delivery journey for your TGE Express orders. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Manage your Team Global Express delivery times Use shipping analytics to analyse real-life performance data and make informed decisions. See if your integrated carriers are meeting key shipping delivery KPIs. Create and share your own shipping reports. - [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Skip building an integration with the Team Global Express API Starshipit features native integrations with Team Global Express– as well as dozens of other carriers and platforms. This means you never need to build another integration again; you can manage it all from Starshipit. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Offer multiple Team Global Express (TGE) courier services at checkout Give your customers a choice of shipping options, control your checkout shipping rates and create custom checkout rules. All from one dashboard. - [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### With Starshipit you can... **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping today It’s time to simplify your Team Global Express delivery process. With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit is different: 5-star customer support - Unlimited support: Reach out to our shipping experts whenever you need a hand. - Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ## Team Global Express shipping – FAQs #### How do I set up Team Global Express (TGE) with Starshipit? You’ll need an active Team Global Express (TGE) account before connecting it to Starshipit. [Follow the Team Global Express (TGE) setup guide](https://support.starshipit.com/articles/360000097295-how-to-set-up-team-global-express-ipec) for step-by-step instructions on adding your account details and configuring the integration. #### **What areas does Team Global Express deliver to?** Team Global Express delivers across Australia and internationally, covering metro, regional, and rural areas. #### **Team Global Express trucks – 101** Team Global Express has a range of vehicles available, from small trucks to prime movers, and even bikes. You can learn more here ([TGE website](https://teamglobalexp.com/road-freight)) ##### Does Starshipit support Team Global Express? Yes, Starshipit supports Team Global Express for eCommerce shipping workflows. Retailers can connect Team Global Express to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### Can I use Team Global Express with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Team Global Express supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Team Global Express or another supported carrier before dispatch. ##### Can Starshipit send tracking updates for Team Global Express shipments? Yes. Once tracking details are available, Starshipit can send branded notifications and direct customers to branded tracking pages. #### **Does Team Global Express deliver on weekends?** Yes. Team Global Express offers weekend delivery services, along with after-hours and public holiday deliveries. #### **Team Global Express electric vehicles** Team Global Express partnered with ARENA to trial electric vehicles as part of a logistics fleet in Australia. This project involved purchasing 60 heavy electric vehicles. You can [read more about this trial here](https://teamglobalexp.com/blogs/-/blogs/team-global-express-partners-with-arena-to-deliver-australia-s-largest-logistics-ev-fleet#:~:text=Team%20Global%20Express%20aims%20to,into%20its%20Express%20Parcels%20fleet.). ##### What do I need to connect Team Global Express in Starshipit? You need the account details, credentials or approval required for your Team Global Express service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I print Team Global Express labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Team Global Express IPEC](https://support.starshipit.com/articles/360000097295-how-to-set-up-team-global-express-ipec-how-to-set-up-team-global-express-ipec) [How to set up Team Global Express Priority](https://support.starshipit.com/articles/115002222083-how-to-set-up-team-global-express-priority) [How to set up Team Global Express Priority International](https://support.starshipit.com/articles/10764298911503-how-to-set-up-team-global-express-priority-international) [How to set up Team Global Express NZ](https://support.starshipit.com/articles/6266994141199-how-to-set-up-team-global-express-nz) ## https://starshipit.com/partner/the-courier-guy-integration # The Courier Guy Integration | Shipping with Starshipit Connect The Courier Guy integration with Starshipit to automate shipping labels, tracking updates and eCommerce fulfilment workflows from one dashboard. Canonical URL: https://starshipit.com/the-courier-guy-integration ### Automate The Courier Guy shipping with Starshipit **Connect your **[**The Courier Guy**](https://www.thecourierguy.co.za/)** account to Starshipit to automate shipping labels, tracking notifications and eCommerce fulfilment workflows from a single dashboard.** Together, The Courier Guy and Starshipit help eCommerce retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use The Courier Guy with Starshipit? [**The Courier Guy**](https://www.thecourierguy.co.za/)** is a South African courier helping retailers manage parcel delivery South Africa and eCommerce courier South Africa workflows.** By connecting The Courier Guy to Starshipit, retailers can automate shipping labels, tracking notifications and eCommerce fulfilment workflows across Shopify, BigCommerce, Adobe Commerce and other leading eCommerce platforms. Whether you're processing hundreds or thousands of orders each month, Starshipit helps reduce manual shipping tasks, keep customers informed and manage The Courier Guy alongside your other carriers as your business grows. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with The Courier Guy integration - [Start automating The Courier Guy shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from The Courier Guy with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with The Courier Guy and Starshipit in minutes ## The Courier Guy shipping FAQs ##### How do I set up The Courier Guy with Starshipit? You’ll need an active The Courier Guy account before connecting it to Starshipit. [Follow the The Courier Guy setup guide](https://support.starshipit.com/articles/90200000000108-how-to-set-up-the-courier-guy) for step-by-step instructions on adding your account details and configuring the integration. ##### Does Starshipit support The Courier Guy? Yes, Starshipit supports The Courier Guy for eCommerce shipping workflows. Retailers can connect their The Courier Guy account, create shipping labels, assign delivery services with shipping rules, and send tracking updates from Starshipit. ##### What do I need to connect The Courier Guy in Starshipit? You need the account details, credentials or approval required for your The Courier Guy service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use The Courier Guy with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where The Courier Guy supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign The Courier Guy or another supported carrier before dispatch. ##### Can I print The Courier Guy labels in bulk? Yes, where supported by the carrier service. Starshipit can help teams create and print The Courier Guy shipping labels individually or in bulk, reducing manual work during dispatch. ##### Can Starshipit send tracking updates for The Courier Guy shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/the-iconic # The Iconic Learn about our integration with The Iconic. Automate your shipping with the best practice platform that works with the tools you already use. Canonical URL: https://starshipit.com/the-iconic ### Automate The Iconic shipping with Starshipit **Do you use The Iconic marketplace?** Pair it with powerful shipping software to reduce time spent on every order. - [Talk to our experts](https://starshipit.com/contact-sales.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### How it works Retailers use Starshipit and The Iconic marketplace to speed up and improve the delivery experience. If you’re an approved seller on The Iconic, you can use Starshipit to automate your shipping and fulfilment. Simply plug The Iconic into your eCommerce or inventory management platform of choice (link this to Starshipit) and our technology will do the rest – including integrating with your couriers. 1. Customers place an order on The Iconic. 1. Order enters your platform of choice. 1. Starshipit automatically imports the order. 1. Starshipit writes back tracking information and order updates to your platform. - [Chat to us](https://starshipit.com/book-an-appointment.md) ## The Iconic shipping – Your questions answered ### Why use a shipping solution for The Iconic? If you sell on The Iconic Marketplace, use an automated shipping and fulfilment platform to save time and money on every order. Starshipit allows you to automatically print shipping labels, autocorrect invalid addresses, easily manage returns and keep your customers in the loop with branded tracking pages and shipping notifications. ### Use the Starshipit rules engine to automatically sort orders from The Iconic Our smart rules engine enables you to automate the dispatch process. Create rules to automatically identify orders from The Iconic and assign them to couriers. For example, you could create a rule to assign The Iconic orders to express courier services in order to meet The Iconic SLAs. ### What is the Iconic? The Iconic is an online retail marketplace based in Australia, with over 20,000 products on offer including clothing, accessories footwear, beauty products and more. - [Visit The Iconic](https://www.theiconic.co.nz/) ### How does The Iconic international shipping work? Shipping overseas is the best way to grow your business. When you use Starshipit to manage your international shipping from The Iconic, you can automate the difficult parts of sending orders to customers in other countries. Starshipit integrates with your couriers and handles the paperwork (including customs documentation). ### How do I link The Iconic with my eCommerce platform or inventory management system? How you connect your eCommerce platform or inventory management system with The Iconic Marketplace depends on the platform you're using. For example, Cin7 [integrates directly](https://connect.cin7.com/s/article/Connecting-Cin7-to-The-Iconic-Marketplace) with The Iconic. With Shopify, you'll need to use an API integrator/plugin, such as [Adeptia Connect](https://www.adeptia.com/products/adeptia-connect-enterprise-integration) or [Omnivore](https://www.omnivore.com.au/). Luckily, we have shipping experts on hand to help you every step of the way. ### Get a centralised shipping dashboard for your omni-channel strategy Do you sell across multiple sales channels/use an omni-channel sales approach? When you’re selling on your website and a marketplace like The Iconic, it can be difficult to keep track of your shipping. It gets even harder when adding multiple couriers to the mix. Starshipit solves this by acting as the central hub for your shipping. Starshipit integrates with your marketplaces and eCommerce platforms, as well as your various couriers. The best part is you can manage it all from one, easy-to-use dashboard. ### Read our blog to learn more Want to learn more about the benefits of selling on The Iconic? Read our blog to discover how an automated shipping and fulfilment platform like Starshipit can help you meet The Iconic SLAs and save time and money on every order you ship. - [Read our blog](https://starshipit.com/blog-content/how-to-sell-and-ship-on-the-iconic-marketplace.md) ### Australasia’s top shipping solution #### Why Starshipit shipping automation? Starshipit is one of the highest rated shipping apps on the [Shopify App Store](https://apps.shopify.com/starshipit), rated 5/5 by Shopify users. Starshipit integrates with all leading couriers, including Australia Post, Aramex, Uber, CouriersPlease, NZPost, DPD, DHL Express, DHL Commerce and many more. Use it to print shipping labels, get live rates at checkout, send tracking notifications and easily manage your returns. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) Use your platforms with The Iconic: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### How Australian Brands Alliance uses Starshipit with The Iconic Australian Brands Alliance sells orders exclusively through their own website and The Iconic. Once a customer places an order on The Iconic, the order moves through to Cin7 and then into Starshipit, where smart rules automatically assign a courier. Starshipit then writes back the relevant data to Cin7, and generates the shipping documentation – like picking slips and shipping labels. This combination of smart automation software allows Australian Brands Alliance to meet The Iconic’s SLAs around delivery timeframes. ## THE ICONIC shipping and fulfilment FAQs ##### How does THE ICONIC work with Starshipit? THE ICONIC dropship orders can flow into Starshipit where the integration is supported. From there, teams can manage fulfilment workflows such as carrier selection, labels, dispatch and tracking updates. ##### What order information syncs from THE ICONIC to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method and order status where supported. Exact fields depend on THE ICONIC setup. ##### Does Starshipit write tracking back to THE ICONIC? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to THE ICONIC after labels are created, helping keep the marketplace and customers updated. ##### Can I use multiple carriers with THE ICONIC orders? Yes. Once THE ICONIC dropship orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value or delivery requirements. ##### Does Starshipit control checkout shipping rates for marketplace orders? THE ICONIC controls its marketplace checkout experience and seller requirements. Use Starshipit after eligible dropship orders import to manage fulfilment, carrier selection, labels, dispatch and tracking updates. ## https://starshipit.com/partner/the-market # The Market Integrate The Market to carriers DHL and New Zealand Post. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/the-market ### Automate The Market shipping with Starshipit **The shipping app connecting The Market to Australia Post, DHL, Royal Mail and more.** [TheMarket](https://themarket.com/) is a lifestyle-focused online shopping experience, featuring a huge curated range of new products from the most desirable international, local, and niche brands. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + The Market? Starshipit will integrate The Market with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your [shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.146864823.1695906626.1655070807-1538484001.1646615388) and send [tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.239317379.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and The Market you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ## The Market shipping and fulfilment FAQs ##### How does The Market work with Starshipit? Eligible orders from The Market can flow into Starshipit so teams can manage fulfilment workflows such as carrier selection, labels, dispatch and tracking updates. ##### What order information syncs from The Market to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method and order status where supported. Exact fields depend on The Market setup. ##### Does Starshipit write tracking back to The Market? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to The Market after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with The Market orders? Yes. Once The Market orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Does Starshipit control checkout shipping rates for marketplace orders? Marketplace delivery costs and options are controlled by The Warehouse Marketplace and seller settings. Use Starshipit after eligible orders import to manage fulfilment, carrier selection, labels, dispatch and tracking updates. ## https://starshipit.com/partner/tnt # TNT Integrate TNT to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/tnt ### Automate TNT shipping with Starshipit **The shipping app that connects TNT with Shopify, Adobe Commerce, BigCommerce + more.** TNT connects with more than 55,000 trips by road each week and offers an international, door-to-door network across more than 200 countries and territories. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + TNT? Our integration with TNT will save you lots of time. We can integrate with Shopify,Adobe Commerce, and other [eCommerce platforms](https://starshipit.com/ecommerce-integration.md), as well as Inventory Management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and TNT you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate TNT and Starshipit](https://support.starshipit.com/hc/en-us/articles/115002006923-How-to-set-up-TNT?_ga=2.147559991.1695906626.1655070807-1538484001.1646615388) [TNT: Dangerous Goods](https://support.starshipit.com/articles/10309586112655-tnt-dangerous-goods) ## TNT shipping FAQs ##### Does Starshipit support TNT? Yes, Starshipit supports TNT for eCommerce shipping workflows. Retailers can connect TNT to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect TNT in Starshipit? You need the account details, credentials or approval required for your TNT service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use TNT with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where TNT supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign TNT or another supported carrier before dispatch. ##### Can I print TNT labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for TNT shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/trademe # TradeMe Integrate TradeMe to New Zealand Post, CourierPost, Fastway and DHL. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/trademe ### Automate Trade Me shipping with Starshipit **The shipping app connecting TradeMe to Australia Post, DHL, Royal Mail and more.** [Trade Me](https://www.trademe.co.nz/) is the leading online marketplace and classified advertising platform in New Zealand, featuring auctions and fixed-priced sales for new and used goods. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + TradeMe Starshipit will integrate TradeMe with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your [shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.146864823.1695906626.1655070807-1538484001.1646615388) and send [tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.239317379.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and TradeMe you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate TradeMe and Starshipit](https://support.starshipit.com/hc/en-us/articles/203826609-Trade-Me-Integration?_ga=2.180924711.1695906626.1655070807-1538484001.1646615388) ## Trade Me shipping and fulfilment FAQs ##### How does the Trade Me integration work with Starshipit? The Trade Me integration imports eligible Trade Me orders into Starshipit so teams can manage fulfilment workflows such as carrier selection, labels, dispatch and tracking updates. ##### What order information syncs from Trade Me to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Trade Me setup. ##### Does Starshipit write tracking back to Trade Me? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Trade Me after labels are created, helping keep marketplace orders and customers updated. ##### Can I use multiple carriers with Trade Me orders? Yes. Once Trade Me orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Does Starshipit control checkout shipping rates for marketplace orders? Trade Me checkout and listing shipping options are controlled by your Trade Me settings. Use Starshipit after eligible orders import to manage fulfilment, carrier selection, labels, dispatch and tracking updates. ## https://starshipit.com/partner/tradevine # Tradevine Integrate TradeVine to carriers like NZPost, Fastway, DHL. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/tradevine ### Connect TradeVine to Starshipit for faster fulfilment **Starshipit integrates with **[**Tradevine**](https://www.tradevine.com)** to simplify your order fulfilment process and save time.** You can integrate with multiple couriers, import and assign orders automatically to your chosen courier, generate shipping labels, and notify customers with branded tracking updates. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Tradevine + Starshipit? Starshipit integrates with [Shopify](https://apps.shopify.com/starshipit?_ga=2.189904171.1695906626.1655070807-1538484001.1646615388), Adobe Commerce, and other eCommerce platforms, as well couriers like Australia Post, CouriersPlease, NZ Post, Royal Mail, DPD, DHL Express and many more. Use it to [print your shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388) and [send tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388). ### By integrating Starshipit and Tradevine you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate TradeVine and Starshipit](https://support.starshipit.com/hc/en-us/articles/204503235-Tradevine-Integration?_ga=2.29586811.513561607.1655677495-1416252231.1654552071) ## TradeVine shipping and fulfilment FAQs ##### How does TradeVine work with Starshipit? TradeVine supports inventory, warehouse, retail, or order operations, while Starshipit handles the shipping workflow once orders are ready to dispatch. Together, they help teams move from order management to labels, carriers, tracking, and delivery updates. ##### Can Starshipit support fulfilment workflows with TradeVine? Yes, where order and location data is available. Starshipit can help teams fulfil orders across stores, warehouses, or distribution centres, which is useful for retailers managing stock and dispatch from more than one location. ##### Can Starshipit use product weights, dimensions or SKUs with TradeVine? Starshipit can use imported product and order details to support label creation, shipping rules, and fulfilment workflows where those fields are available. Teams can also manage missing shipping data inside Starshipit using product and packaging settings. ##### Does Starshipit update tracking or fulfilment status after TradeVine orders ship? For supported workflows, Starshipit can send tracking or fulfilment updates after labels are created. This helps keep warehouse, inventory, and customer-facing systems aligned. ## https://starshipit.com/partner/translatorhq-retail-express-shipping # TranslatorHQ - Retail Express shipping integration Connect TranslatorHQ - Retail Express with Starshipit to automate fulfilment, print shipping labels, manage carriers, and streamline shipping directly from your POS. Canonical URL: https://starshipit.com/translatorhq-retail-express-shipping ### TranslatorHQ + Retail Express shipping made easy **TranslatorHQ connects Retail Express with Starshipit so your team can import orders, ****automate**** carrier decisions, print labels, and send tracking updates with far less manual work.** Use Starshipit as the shipping layer that helps your Retail Express workflow move faster from dispatch through delivery. - [Contact TranslatorHQ](https://translatorhq.net/starshipit/) **Shipping automation trusted by 30,000+ retailers globally** ### Lorna Jane ### Showpo ### Harrolds ### Princess Polly ### Oz Hair & Beauty ### HiSmile ### Health Post ### Culture Kings ### Animates ### Healthylife ### LSKD ### Stax ### Quiksilver ### Acer ### How Starshipit's integration helps ### Why Starshipit + TranslatorHQ? TranslatorHQ acts as the bridge between Retail Express and Starshipit, giving you the flexibility to keep your current POS workflow while Starshipit handles dispatch automation, label printing, and tracking visibility. - [Talk to TranslatorHQ](https://translatorhq.net/starshipit/) ### Start shipping today Once TranslatorHQ is connected, Starshipit gives your team one place to import orders, manage carriers, and print shipping labels in bulk. ### Resources TranslatorHQ manages this integration, so they are the best first point of contact for setup details, implementation questions, and support. [View integration details](https://translatorhq.net/starshipit/) ## TranslatorHQ - Retail Express FAQs ### How does the TranslatorHQ - Retail Express integration with Starshipit work? TranslatorHQ connects Retail Express and Starshipit so orders can flow into Starshipit for carrier selection, label generation, dispatch, and customer tracking updates. ### Who should I contact for setup and support? TranslatorHQ manages this integration, so contact their team for implementation support and workflow guidance. Starshipit can help with shipping-platform questions. ## https://starshipit.com/partner/uber # Uber Integrate Uber to eCommerce platforms like Shopify, Adobe Commerce, BigCommerce. Print labels, shipping rates and automate your fulfilment from one platform. Canonical URL: https://starshipit.com/uber ### Automate Uber shipping with Starshipit **The shipping app that connects Uber with Shopify, Adobe Commerce, BigCommerce and more.** [Uber Direct](https://help.uber.com/driving-and-delivering/article/uber-direct-item-delivery-overview?nodeId=039e337e-9e2d-4dd3-ada1-eb5273b3edbd) drives sales by enabling retailers to provide their customers same-day delivery through the global network of Uber drivers. This integration is currently only available within Australasia. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Uber? Our integration with Uber will save you a huge amount of time. We can integrate with Shopify, Adobe Commerce, and other [eCommerce platforms](https://starshipit.com/ecommerce-integration.md), as well as Inventory Management systems like Cin7, Unleashed, and DEAR. Use it to get live rates at checkout, as well as print your shipping labels and send tracking notifications. ### By integrating Starshipit and Uber you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Uber #### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Starshipit and Uber](https://support.starshipit.com/hc/en-us/articles/4858092316687-Uber) ## Uber shipping FAQs ##### Does Starshipit support Uber? Yes, Starshipit supports Uber delivery workflows where Uber Direct is available and configured for your business. Retailers can send eligible local delivery orders from Starshipit and share tracking updates where supported. ##### What do I need to connect Uber Direct in Starshipit? You need Uber Direct access, approved credentials and service availability for the pickup and drop-off areas you want to cover. Setup and availability depend on Uber Direct requirements in your market. ##### Can I use Uber Direct with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, for eligible local delivery orders. Import orders from your eCommerce platform into Starshipit, then use Uber Direct where the pickup, drop-off, item and service area requirements are supported. ##### Can I process Uber Direct deliveries in bulk? Where supported by the selected workflow, Starshipit can help process eligible Uber Direct delivery orders in batches. Label and delivery requirements differ from traditional parcel carriers. ##### Can Starshipit send tracking updates for Uber Direct deliveries? Yes, where tracking details are returned for the delivery. Starshipit can send branded notifications and direct customers to branded tracking pages once tracking information is available. ## https://starshipit.com/partner/uniuni-integration # UniUni Integration | Ship UniUni Orders with Starshipit Connect the UniUni integration with Starshipit to automate shipping labels, tracking updates and eCommerce fulfilment workflows from one dashboard. Canonical URL: https://starshipit.com/uniuni-integration ### Automate UniUni shipping with Starshipit **Connect your **[**UniUni**](https://www.uniuni.com/)** account to Starshipit to automate shipping labels, tracking notifications and eCommerce fulfilment workflows from a single dashboard.** Together, UniUni and Starshipit help eCommerce retailers save time on fulfilment, reduce manual shipping tasks and keep customers informed from checkout to delivery. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why use UniUni with Starshipit? [**UniUni**](https://www.uniuni.com/)** is a last-mile delivery carrier focused on parcel delivery, eCommerce delivery and delivery tracking for retailers.** By connecting UniUni to Starshipit, retailers can automate shipping labels, tracking notifications and eCommerce fulfilment workflows across Shopify, BigCommerce, Adobe Commerce and other leading eCommerce platforms. Whether you're processing hundreds or thousands of orders each month, Starshipit helps reduce manual shipping tasks, keep customers informed and manage UniUni alongside your other carriers as your business grows. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with the UniUni integration - [Start automating UniUni shipping](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from UniUni with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Start shipping with UniUni and Starshipit in minutes ## UniUni shipping FAQs ##### How do I set up UniUni with Starshipit? You’ll need an active UniUni account before connecting it to Starshipit. [Follow the UniUni setup guide](https://support.starshipit.com/articles/90200000000106-how-to-set-up-uni-uni) for step-by-step instructions on adding your account details and configuring the integration. ##### Does Starshipit support UniUni? Yes, Starshipit supports UniUni for eCommerce shipping workflows. Retailers can connect their UniUni account, create shipping labels, assign delivery services with shipping rules, and send tracking updates from Starshipit. ##### What do I need to connect UniUni in Starshipit? You need the account details, credentials or approval required for your UniUni service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use UniUni with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where UniUni supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign UniUni or another supported carrier before dispatch. ##### Can I print UniUni labels in bulk? Yes, where supported by the carrier service. Starshipit can help teams create and print UniUni shipping labels individually or in bulk, reducing manual work during dispatch. ##### Can Starshipit send tracking updates for UniUni shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/unleashed # Unleashed software shipping Integrate Starshipit with Unleashed software to import orders, assign orders to carriers, print shipping labels, manage returns and more. Canonical URL: https://starshipit.com/unleashed ### Unleashed shipping made easy [**Unleashed**](https://www.unleashedsoftware.com/?_ga=2.176862885.1695906626.1655070807-1538484001.1646615388)** is an inventory management system that helps you keep track of all your parts, products, and materials.** Starshipit’s integration with Unleashed enables you to streamline your shipping. Import orders from unleashed, assign them to carriers using rules, print labels and more. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### HiSmile ### Princess Polly ### Showpo ### Culture Kings ### Oz Hair & Beauty ### Lorna Jane ### How Starshipit’s integration helps With Starshipit & Unleashed software, you can: ### Why Starshipit + Unleashed software? Starshipit's shipping platform integrates your store with carriers like DHL, Australia Post and others to automate your fulfilment process. Our integration with Unleashed will save you time on shipping, every week. We also integrate with Shopify, Adobe Commerce, and other eCommerce platforms, as well as other Inventory Management systems like Cin7 and DEAR. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Your one-stop Unleashed shipping integration Starshipit is the best way to manage Unleashed software orders. Create shipping rules to assign orders to different carriers, give customers a choice of checkout options, manage returns and more. - [Start your 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Generate Unleashed shipping labels Manage Unleashed shipping labels and shipping documents from one platform. Generate packing slips, packing summaries and more. Create an Unleashed shipping label in seconds and send it to your thermal printer, or download as a PDF. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Seamless integration Easily connect Starshipit and Unleashed with our quick setup. Enjoy a smooth flow of data, including automatic sync of orders and real-time inventory adjustments, all in a few simple steps. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Comprehensive analytics and reporting Unlock powerful insights with Starshipit's analytics tools. Measure delivery performance and ensure carriers are meeting their delivery SLAs. Use our reports to make data-driven decisions that drive growth. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Send personalised shipping notifications Elevate the customer experience with order tracking emails and branded tracking pages. Keep customers informed from dispatch to delivery, reducing inquiries and enhancing satisfaction. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit is different: 5-star customer support - **Unlimited assistance:** Contact our delivery specialists anytime you require support. - **Personalised setup help**: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Unleashed and Starshipit](https://support.starshipit.com/hc/en-us/articles/204503225-Unleashed-Integration?_ga=2.243448453.1695906626.1655070807-1538484001.1646615388) ## Unleashed software – FAQs ### What is Unleashed software? Unleashed Software is a powerful, cloud-based inventory management solution designed to help businesses accurately manage their stock in real-time, improving efficiency and enabling better decision-making. ### What features does Unleashed Software offer for retailers? Unleashed provides real-time inventory control, multi-location management, cost tracking, reporting tools, and integration with eCommerce platforms for comprehensive retail operation management. ### Can Unleashed integrate with other business tools? Yes, Unleashed seamlessly integrates with various accounting, POS, eCommerce, and CRM platforms, facilitating streamlined workflows and data consistency across business systems. ### Is Unleashed suitable for small retail businesses? Absolutely, Unleashed is scalable, making it ideal for small retailers needing efficient inventory management to grow without the complexity of larger systems. ### Does Unleashed Software handle shipping processes? Unleashed facilitates shipping by integrating with shipping platforms like Starshipit, allowing for streamlined order fulfillment, tracking, and management directly within its system. ## https://starshipit.com/partner/ups-shipping-software # UPS shipping software Try our all-in-one UPS shipping software and automate your entire shipping process. Easily calculate UPS shipping rates. Canonical URL: https://starshipit.com/ups-shipping-software ### Automate UPS shipping with Starshipit **Want to reduce costs and speed up your fulfilment?** Try our UPS shipping software. Starshipit is also certified UPS Ready. Use Starshipit to manage your shipping: print labels, autocorrect addresses, send notifications and more. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Oz Hair & Beauty ### Culture Kings ### Healthylife ### Princess Polly ### Showpo ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. Seamless integration with 100+ platforms & couriers: ### Shopify ### BigCommerce shipping app ### WooCommerce ### DHL Express ### USPS ### Sendle ### Peoplevox ### Amazon ### Looking for the best UPS shipping software? Try Starshipit Manage multiple carriers alongside UPS, without having to login to different carrier accounts. When using Starshipit, you have one dashboard to manage all your carriers and UPS shipping. You can print labels, autocorrect addresses, send notifications, track orders and more. ### UPS Ready? Check! As a trusted UPS Ready Partner, you've got the assurance that Starshipit meets the certification requirements outlined by UPS, and that Starshipit has been recognised by UPS as an esteemed shipping solution that is able to effectively meet the needs of UPS users. ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with UPS Read on to learn more about integration with UPS. ### Automatically create UPS shipping labels Print UPS [shipping labels](https://starshipit.com/shipping-labels.md) in one click, directly to your thermal printer or download as a PDF. Print them all at once – or one at a time. Use a barcode scanner? Just scan your packing slip to automatically print a label. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Easily calculate ups shipping rates Starshipit makes it easy to estimate UPS [shipping charges](https://starshipit.com/ecommerce-shipping-rates.md). View UPS costs from one dashboard and compare them with other carriers. Bringing your own UPS shipping rates? We don’t charge you any additional per label fees. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### UPS shipping overseas, simplified Streamline your overseas UPS shipping with Starshipit. Use our platform to generate and submit customs documentation, apply the right HS codes and manage returns – all from one dashboard. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get accurate UPS shipping times and order tracking Easily access accurate UPS shipping times for your deliveries. Our platform integrates seamlessly with UPS, allowing you to view estimated delivery dates and track your packages. Plus, you can keep your customers informed with up-to-date [order notifications.](https://starshipit.com/shipping-notifications.md) - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Tools to manage UPS shipping box dimensions Starshipit is designed to simplify your pick and pack process. Tools like recommended packaging and scan to assign packaging allow you to ensure you’re always sticking to UPS shipping dimensions for packages. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Plug in with our UPS shipping API Use Starshipit’s API to build your own integration with your eCommerce and online platforms. Then, you’ll have access to our full arsenal of features, including a powerful rules engine and integrations with UPS and other carriers. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up UPS with Starshipit](https://support.starshipit.com/hc/en-us/articles/360001297215-How-to-set-up-UPS) [UPS Dangerous Goods](https://support.starshipit.com/articles/8457265587343-ups-dangerous-goods) ## UPS shipping software – FAQs ### How do I set up UPS with Starshipit? You’ll need an active UPS account before connecting it to Starshipit. [Follow the UPS setup guide](https://support.starshipit.com/articles/360001297215-how-to-set-up-ups) for step-by-step instructions on adding your account details and configuring the integration. ### How to calculate UPS shipping costs Use the UPS shipping calculator on their website or integrate UPS shipping rates into your e-commerce platform. ### How long is standard UPS shipping UPS Ground typically takes 1-5 business days within the contiguous United States. ### How to print a UPS shipping label Use UPS shipping software, your e-commerce platform, or the UPS website to create and print labels. ### Calculating UPS shipping costs Consider factors such as package weight, dimensions, destination, and shipping speed when calculating costs. ### What are the different UPS shipping service levels and delivery times? Options include UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air Saver, and UPS Next Day Air. ### How do I track my UPS shipment? Use the tracking number provided on your shipping label and enter it on the UPS website or mobile app. ### What is the maximum weight and size for UPS packages? Maximum weight is 150 lbs, and maximum length plus girth is 165 inches for most services. ### What items are prohibited or restricted for UPS shipping? Prohibited items include illegal goods, hazardous materials, and certain perishables. Restrictions vary by destination. ### How do I handle UPS shipping for international orders? Ensure proper customs documentation, labeling, and packaging. Consider using UPS WorldShip or a similar service. ### Can I get a refund for UPS shipping charges? Refunds are available in certain cases, such as late delivery or billing errors. Contact UPS for more information. ### What are the UPS shipping cutoff times for same-day pickup? Cutoff times vary by location and service level, typically ranging from 2 p.m. to 7 p.m. for same-day pickup. ## https://starshipit.com/partner/upstock # Upstock shipping and fulfilment integration Connect Upstock to Starshipit to automate wholesale fulfilment, courier tickets, carrier workflows and shipment status updates. Canonical URL: https://starshipit.com/upstock ### Automate Upstock fulfilment with Starshipit **By connecting **[**Upstock**](https://www.upstock.app/)** to Starshipit, suppliers can automate courier tickets, streamline fulfilment and sync shipment status back to Upstock.** Teams can reduce manual shipping work, manage carriers from one platform and keep wholesale customers informed as orders move. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Upstock to Starshipit? [**Upstock**](https://www.upstock.app/)** helps food and beverage suppliers automate wholesale orders, payments and logistics.** By connecting Upstock to Starshipit, suppliers can automate courier tickets, streamline fulfilment and sync shipment status back to Upstock. Teams can reduce manual shipping work, manage carriers from one platform and keep wholesale customers informed as orders move. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Upstock and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Upstock with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start fulfilling Upstock orders with Starshipit in minutes Connect Upstock to Starshipit and automate fulfilment, shipping and delivery workflows across your wholesale operations. ## Upstock fulfilment FAQs ##### How does the Upstock integration work with Starshipit? The Upstock integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from Upstock to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Upstock setup. ##### Does Starshipit write tracking back to Upstock? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Upstock after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with Upstock orders? Yes. Once Upstock orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### What if my Upstock workflow needs a custom connection? If a native workflow is not available, Starshipit can support custom shipping integrations through the Starshipit API, CSV imports, or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/partner/urgent-couriers # Urgent Couriers Connect Urgent Couriers with platforms like Shopify, Adobe Commerce, BigCommerce, and Amazon. Automate shipping, track orders, print labels and more! Canonical URL: https://starshipit.com/urgent-couriers ### Automate Urgent Couriers shipping with Starshipit **Urgent Couriers specialise is a leading fast delivery company in New Zealand, delivering both domestically and internationally.** Simplify your Urgent Couriers tracking and shipping with Starshipit. Bulk print labels, reduce shipping costs, and create a seamless, branded delivery experience your customers will love. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Join over 30,000 retailers using Starshipit to save time on every order ### Culture Kings ### Princess Polly ### Meshki ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### LSKD ### Automate your shipping with the best Urgent Couriers app Deliver globally or locally with Starshipit – the automation platform that integrates seamlessly with Urgent Couriers and other leading carriers. Discover why leading retailers choose Starshipit to save time and money on every order. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Save on shipping costs with Starshipit Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Easy Urgent Couriers tracking Enable your customers to track Urgent Couriers orders and deliver a great post-purchase experience. Looking to create [shipping notifications](https://starshipit.com/shipping-notifications.md) and [branded tracking pages](https://starshipit.com/branded-tracking-page.md)? Starshipit gives you the tools to tailor each stage of the delivery journey for your Urgent Couriers orders. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Manage Urgent Couriers quotes from one dashboard Easily compare shipping quotes from different carriers, including Urgent Carriers, directly in the Starshipit dashboard. Then, add margins, create rules to auto-assign orders based on your specified conditions like weight or delivery location, and much more. ### One platform to manage your shipping documentation Starshipit is the easiest tool for label printing. With just one click, you can print shipping labels from your thermal printer or download the label as a PDF. Using a barcode scanner? Scan the packing slip to automatically print a label. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Skip building an integration with the Urgent Couriers API Starshipit has a native integration with Urgent Couriers – as well as dozens of other carriers and platforms. This means you will never need to build another integration again; we’ll handle the technology while you can manage all your orders and carriers from your Starshipit dashboard. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### With Starshipit you can... **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Shopify ### Australia Post ### Adobe Commerce ### Sendle ### BigCommerce shipping app ### Start shipping today It’s time to simplify your Urgent Couriers shipping process. With ready-to-go integrations for all the major platforms (like Shopify, BigCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why Starshipit is different: 5-star customer support - Unlimited support: Reach out to our shipping experts whenever you need a hand. - Dedicated onboarding: Free onboarding assistance for every retailer, ensuring a smooth setup tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ##### How do I set up Urgent Couriers with Starshipit? You’ll need an active Urgent Couriers account before connecting it to Starshipit. [Follow the Urgent Couriers setup guide](https://support.starshipit.com/articles/11406715111695-how-to-set-up-urgent-couriers) for step-by-step instructions on adding your account details and configuring the integration. ##### What is Urgent Couriers? Urgent Couriers is a fast delivery service in New Zealand, offering both domestic and international shipping options. They specialise in same-day and express deliveries for businesses and consumers alike. ##### Does Urgent Couriers offer same-day delivery? Yes, Urgent Couriers specialise in same-day and express delivery services across New Zealand. You can use Starshipit to automate your shipping process and ensure fast delivery times. ##### Can I compare Urgent Couriers rates before shipping? Yes, with Starshipit, you can compare Urgent Couriers quotes alongside other carriers directly in your dashboard. You can also add margins and apply shipping rules. ##### How much does Urgent Couriers shipping cost? Shipping costs depend on factors like package size, weight, and delivery speed. You can use Starshipit to compare rates and choose the best option for each order. ##### How do I print Urgent Couriers shipping labels in bulk? Starshipit allows you to bulk print Urgent Couriers labels, as well as shipping documents, invoices, and customs forms, directly from your dashboard. ##### How can I reduce shipping costs with Urgent Couriers? By using Starshipit, you can compare rates, automate label printing, and apply smart rules to select the most cost-effective shipping option. You can start by [signing up for a 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [booking a demo](https://starshipit.com/book-an-appointment.md) with one of our shipping experts to see how Starshipit can work for your business. ##### How do I integrate Urgent Couriers with my eCommerce platform? You can integrate Urgent Couriers with your online storefronts using Starshipit. Starshipit connects with platforms like Shopify, Wix, WooCommerce, Adobe Commerce, BigCommerce and more, allowing you to automate order imports, generate shipping labels, and seamlessly track deliveries. ##### How do I track an order with Urgent Couriers? You can track Urgent Couriers shipments directly through their tracking portal or via your eCommerce platform, if you’re using Starshipit. Starshipit automatically syncs Urgent Couriers tracking details with your store, keeping customers updated in real time. ##### Do I need a separate Urgent Couriers account to use Starshipit? No, Starshipit allows you to start shipping with Urgent Couriers, even if you don’t have a carrier account. You can either bring your own account and rates, or use Starshipit’s plug-and-play carrier options. ##### Can I automate my Urgent Couriers shipping? Yes! With Starshipit, you can automate everything from importing orders to assigning shipping rules, printing labels, and syncing tracking details—saving you time on every shipment. ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up Urgent Couriers](https://support.starshipit.com/articles/11406715111695-how-to-set-up-urgent-couriers-how-to-set-up-urgent-couriers) ## https://starshipit.com/partner/usps-shipping # USPS Automate your USPS shipping with our fulfilment automation software. Create USPS shipping labels, estimate shipping costs and more. Canonical URL: https://starshipit.com/usps-shipping ### Automate USPS shipping with Starshipit **Access USPS easily with Starshipit (via EasyPost).** Create your US shipping strategy. Use Starshipit to create USPS shipping labels, estimate shipping costs, autocorrect addresses, send notifications and more. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Culture Kings ### Princess Polly ### Meshki ### Lorna Jane ### HiSmile ### Oz Hair & Beauty ### LSKD #### Looking to take your shipping into the US? ### **Use Starshipit for USPS shipping (Plus FedEx, DHL and more). It’s that easy.** Reach customers in the US with Starshipit – the automation platform which connects to all major US carriers, including USPS, FedEx, UPS, DHL and more. Manage all your carriers from one platform. Plus, you can print labels, autocorrect addresses, send notifications, track orders and more. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Create USPS shipping labels automatically Create and print USPS shipping labels in one click, directly to your thermal printer or download as a PDF. Print them all at once – or one at a time. Use a barcode scanner? Just scan your packing slip to automatically print a label. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Your solution for USPS worldwide shipping Want to access [USPS shipping from abroad](https://starshipit.com/international-shipping.md)? Starshipit (via EasyPost) makes it easy. Discover how. ### Simplify your USPS international package shipping Ship directly into the US market and expand your customer base. Starshipit also makes it easy to automate customs documentation. ### Manage USPS international shipping costs Compare USPS overseas shipping rates, assign orders based on the cheapest delivery method, add margins and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### The easiest way to estimate shipping costs with USPS Starshipit makes it easy to calculate USPS [shipping costs](https://starshipit.com/shipping-costs.md). View USPS costs from one dashboard and compare them with other carriers. Bringing your own USPS shipping rates? We don’t charge you any additional per label fees. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Get accurate shipping time estimates Access accurate [shipping times](https://starshipit.com/shipping-times.md) for your deliveries. Our platform integrates seamlessly with USPS (via EasyPost), allowing you to view estimated delivery dates and track your packages. Plus, you can keep your customers informed with up-to-date [order notifications](https://starshipit.com/shipping-notifications.md). - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) #### USPS shipping rates calculator ### Easily calculate USPS shipping cost Need to calculate shipping price when using USPS? Use our cost savings calculator to estimate how much you could save every month by using Starshipit for shipping automation. Tip: You can also the [USPS freight shipping calculator](https://postcalc.usps.com/). ### Starshipit: Your trusted partner for growth ### With Starshipit & USPS, you can: Over 100 platforms and carriers supported ### DHL eCommerce ### Shopify ### Australia Post ### Adobe Commerce ### Sendle ### BigCommerce shipping app ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, tailored to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up USPS – Starshipit](https://support.starshipit.com/hc/en-us/articles/5767391395855-How-to-set-up-USPS) ## FAQs ### How do I set up USPS with Starshipit? You’ll need an active USPS account before connecting it to Starshipit. [Follow the USPS setup guide](https://support.starshipit.com/articles/5767391395855-how-to-set-up-usps) for step-by-step instructions on adding your account details and configuring the integration. ### **Can USPS ship to Australia?** Yes, USPS offers international shipping services to Australia. Options include Priority Mail International and First-Class Package International Service, depending on your budget and delivery timeline. ### **How can I buy a shipping label with USPS?** You can purchase USPS shipping labels through their online portal, at a post office, or via a shipping platform like Starshipit (via EasyPost), which also has the added benefit of simplifying label generation and order management. ### **How long does USPS international shipping take?** USPS international delivery times vary by service. For example, Global Express Guaranteed typically delivers in 1-3 business days, while Priority Mail International takes 6-10 business days. ### **What are USPS shipping insurance options?** USPS includes limited insurance with some shipping services, like Priority Mail and Priority Mail Express. Additional insurance can be purchased for added protection. ### **Can I schedule a USPS pickup for my shipments?** Yes, USPS offers free or paid package pickup services at your home or business. You can schedule a pickup online or through shipping tools like Starshipit. ### **Can I use USPS to ship large packages?** Yes, USPS ships large packages with services like Retail Ground and Priority Mail. Oversize fees may apply for dimensions exceeding certain limits. ### **Can USPS ship internationally?** Yes, USPS provides various international shipping options, such as Global Express Guaranteed, Priority Mail International, and First-Class Package International Service, to over 190 countries worldwide. ### **What is the cost for overnight shipping with USPS?** USPS offers overnight shipping through its Priority Mail Express service. Costs vary based on package weight, dimensions, and destination but typically start at $26.35 for most locations within the U.S. ### **How do I track a USPS shipment?** You can track your USPS shipment by entering the tracking number on the USPS website or through Starshipit’s platform for real-time updates and notifications. ### **Are there restrictions for international shipments with USPS?** Yes, USPS has specific restrictions on items like hazardous materials, perishables, and items prohibited by the destination country. Check USPS's country-specific guidelines before shipping. To learn more about shipping dangerous goods, [read our blog](https://starshipit.com/blog-content/transporting-dangerous-goods-australia.md). ### **How does USPS handle customs for international shipping?** USPS includes customs forms with international shipping labels. Starshipit automates this process, ensuring your packages comply with destination country requirements. ## https://starshipit.com/partner/usps # USPS Learn about integration with USPS. Automate your shipping with the platform that works with the tools you already use. Print labels, provide rates and more. Canonical URL: https://starshipit.com/usps ### Automate USPS shipping with Starshipit **Seamlessly integrate Starshipit’s shipping and fulfilment platform with USPS (via EasyPost).** Access industry-leading fulfilment automations and workflows to help save time, money and pain. USPS is a fast, affordable and easy delivery service to help you succeed in the United States of America. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + USPS? Our integration with USPS will save you a huge amount of time. Generate shipping labels, autocorrect invalid addresses, set rules to reduce clicks, assign couriers, access USPS tracking and more. Starshipit can also integrate with your warehouse management system (WMS) such as Peoplevox, DEAR, Cin7 and more. ### USPS: Shipping in the USA USPS is one of the best options for shipping orders domestically in the United States. Use Starshipit as your fulfilment solution to offer 5-star USPS tracking to your customers, integrate with your other solutions and take advantage of Starshipit's class-leading automations. ### By integrating Starshipit and USPS you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Over 30 integrations supported ### Cin7 Omni ### DHL eCommerce ### Amazon ### Shopify ### Brightpearl ### eStar ### Adobe Commerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to set up USPS via EasyPost](https://support.starshipit.com/hc/en-us/articles/5767391395855-USPS-via-EasyPost)) ## USPS shipping FAQs ##### Does Starshipit support USPS? Yes, Starshipit supports USPS for eCommerce shipping workflows. Retailers can connect USPS to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect USPS in Starshipit? You need the account details, credentials or approval required for your USPS service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use USPS with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where USPS supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign USPS or another supported carrier before dispatch. ##### Can I print USPS labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for USPS shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/website-world # Website World Integrate Website World to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/website-world ### Automate Website World shipping with Starshipit **The shipping app that connects Website World to Australia Post, DHL, NZ Post + more.** [Website World](https://www.website.world/starshipit) is an all-in one system for building websites which includes an integrated eCommerce platform. They have also built functionality which allows you to offer carrier calculated rates on your checkout via your Starshipit account. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Website World? Starshipit will integrate Website World with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Website World you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Shopify ### Australia Post ### DHL eCommerce ### Sendle ### Adobe Commerce ### eStar ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Website Builder Integration](https://support.starshipit.com/articles/115002674626-website-builder-integration) ## Website World shipping and fulfilment FAQs ##### How does the Website World integration work with Starshipit? The Website World integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from Website World to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Website World setup. ##### Does Starshipit write tracking back to Website World? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Website World after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with Website World orders? Yes. Once Website World orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/wix-shipping-app # Wix Get Starshipit, the Wix shipping app which integrates with all major carriers and platforms. Reduce shipping costs, automate fulfilment and save time. Canonical URL: https://starshipit.com/wix-shipping-app ### Automate Wix shipping with Starshipit **Starshipit helps eCommerce retailers streamline ****order fulfillment**** and shipping operations to efficiently handle high order volumes.** Automatically import your orders from [Wix](https://www.wix.com/app-market/starshipit-shipping-tracking), set up automations to assign orders to 60+ carriers and deliver great shipping experiences with branded notifications, tracking pages and returns. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### How Starshipit’s integration helps With Starshipit & Wix, you can: **Seamless integration with 100+ platforms & couriers:** ### Shopify ### Adobe Commerce ### eStar ### DHL Express ### FedEx shipping ### SEKO Logistics ### Sendle ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Save money with Starshipit: The #1 Wix shipping app Discover why Wix users love Starshipit for reducing shipping costs. Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Wix Read on to learn more about integration with Wix. ### Seamless Wix international shipping Grow globally with Starshipit – the shipping automation platform designed to help you lower international shipping costs and reduce shipping admin. Integrate with international carriers and automate your customs documentation. - [Start 30-day trial](https://app.starshipit.com/Dashboard/Wizard.aspx) - [Learn more about international shipping](https://starshipit.com/international-shipping.md) ### Use Starshipit to generate Wix shipping labels With a single click, generate and print shipping labels to your thermal printer – or download as a PDF. Print labels all at once, or one at a time. Use a barcode scanner to scan your packing slip and automatically print a label. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Data-driven decisions insights and analytics Improve your delivery experience with real-life shipping performance data from your business. Make data-driven decisions and learn if your couriers are meeting DIFOT (Delivered In Full, On Time) KPIs. - [Start 30-day trial](https://app.starshipit.com/Dashboard/Wizard.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate with Wix](https://support.starshipit.com/hc/en-us/articles/4403532746255-How-to-integrate-with-Wix) ## Wix shipping integration - FAQs ##### Can you explain how to add shipping on Wix? To add shipping to your Wix website, we recommend using Starshipit. Follow these simple steps to get started. 1. Navigating to the Wix App Market and search for the "Starshipit" app. Click on the app and install it to your Wix store. 1. After installation, launch the app and create a Starshipit account or log in if you already have one. 1. Connect your Wix store by following the prompts to authorise the integration. 1. Configure your shipping settings within Starshipit, including carrier preferences, shipping methods, and rates. 1. Once customised, your Wix store will be seamlessly linked with Starshipit, allowing you to streamline the shipping process, generate labels, and provide tracking information to your customers effortlessly. This integration ensures a smoother and more efficient shipping experience, enhancing customer satisfaction and optimising your eCommerce operations. ##### What order information syncs from Wix to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Wix setup. ##### Can I use multiple carriers with Wix orders? Yes. Once Wix orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### How does the Wix integration work with Starshipit? The Wix integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### Does Starshipit write tracking back to Wix? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Wix after labels are created, helping keep your store and customers updated. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/woocommerce-shipping-plugin # WooCommerce Connect WooCommerce to 60+ carriers. Import orders automatically, print labels in bulk and send tracking updates to customers from one platform. Try it free. Canonical URL: https://starshipit.com/woocommerce-shipping-plugin ### Automate WooCommerce shipping with Starshipit **Setting up shipping in WooCommerce is easy when you use Starshipit.** Streamline order fulfilment and shipping operations to efficiently handle high order volumes. Automatically import your orders from WooCommerce, set up automations to assign orders to 60+ carriers and deliver great shipping experiences with branded notifications, tracking page_s_ and returns. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### How Starshipit’s integration helps With Starshipit & WooCommerce, you can: Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, BigCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Save on shipping costs with Starshipit: The #1 WooCommerce shipping app Discover why WooCommerce users love Starshipit for reducing [shipping costs](https://starshipit.com/blog-content/costs-of-shipping.md). Start shipping today – even if you don't have a carrier account. Bringing your own rates? We don’t charge you per label. We’re all about shipping technology that works for you. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with WooCommerce Read on to learn more about integration with WooCommerce. ### Start shipping internationally Grow globally with Starshipit – the shipping automation platform designed to help you lower international shipping costs and reduce shipping admin. Integrate with international carriers and automate your customs documentation. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Learn more about international shipping](https://starshipit.com/international-shipping.md) ### Data-driven decisions insights and analytics Improve your delivery experience with real-life shipping performance data from your business. Make data-driven decisions and learn if your couriers are meeting DIFOT (Delivered In Full, On Time) KPIs. ### Try our pick and pack WooCommerce shipping app Optimise your warehouse operations with Starshipit’s pick and pack mobile app, which works with your WooCommerce orders. With built-in barcode scanning and real-time order updates, you can pick and pack orders quickly and accurately from any iOS or Android device. - [Learn more](https://app.starshipit.com/Dashboard/SignUp.aspx) ## WooCommerce shipping FAQs for retailers ##### How do I use Starshipit to get my WooCommerce shipping setup? Getting Starshipit and WooCommerce setup is easy. Just follow our helpful support guide [linked here](https://support.starshipit.com/hc/en-us/articles/203826249-WooCommerce-Integration). ##### How do I calculate WooCommcee shipping costs with Starshipit? Starshipit features many ways to calculate your shipping costs. For example, the Starshipit dashboard gives you full visibility over the cost of shipping services, from a range of carriers. You can also give your customers [live shipping rates](https://starshipit.com/ecommerce-shipping-rates.md) at checkout and use shipping rules to get full control over your rates. ##### How does the WooCommerce integration work with Starshipit? The WooCommerce integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### Does Starshipit write tracking back to WooCommerce? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to WooCommerce after labels are created, helping keep your store and customers updated. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ##### Is Starshipit a WooCommerce shipping calculator? Starshipit is not a shipping calculator, but WooCommerce provides one which you can learn more about here: [WooCommerce shipping calculator](https://woocommerce.com/document/shipping-calculator-purchase-shipping-label/). ##### Can I use Starshipit to generate WooCommerce shipping labels? Yes! Starshipit lets you create WooCommerce shipping labels and print them directly to your label printer, either single or in bulk. Or, download labels as a PDF. ##### What order information syncs from WooCommerce to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the WooCommerce setup. ##### Can I use multiple carriers with WooCommerce orders? Yes. Once WooCommerce orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ## https://starshipit.com/partner/xero-shipping # Xero shipping integration to manage orders The Xero shipping integration designed to reduce costs and speed up your fulfilment. Integrate with leading carriers, create notifications, manage returns and more. Canonical URL: https://starshipit.com/xero-shipping ### Connect Xero to Starshipit for shipping automation **Looking for the best Xero shipping integration?** Starshipit streamlines your order fulfilment and helps you save on shipping costs. [Xero](https://apps.xero.com/nz/app/starshipit) is an all-in one accounting platform, with time-saving tools to grow your business. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) **Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment** ### Lorna Jane ### Princess Polly ### Showpo ### HiSmile ### Oz Hair & Beauty ### Health Post ### Culture Kings ### How Starshipit’s integration helps With Starshipit & Xero, you can: Seamless integration with 100+ platforms & couriers: ### DHL Express ### FedEx shipping ### Shopify ### SEKO Logistics ### Sendle ### Adobe Commerce ### eStar ### Start shipping today With ready-to-go integrations with all the major platforms (like Shopify, WooCommerce and more), and plug-and-play carrier options, you can sign up and start shipping in just a few easy steps. ### Why use Starshipit for Xero shipping? Import your orders from Xero, and then manage carriers like Australia Post, Couriers Please, NZ Post, Royal Mail, DPD, DHL Express and many more from Starshipit. Use it to [print shipping labels](https://support.starshipit.com/hc/en-us/articles/360000931116-About-printing-and-labels?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388) and [send tracking notifications](https://support.starshipit.com/hc/en-us/articles/115000906843-About-notifications-and-branded-tracking?_ga=2.222992923.1695906626.1655070807-1538484001.1646615388). - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Starshipit: Your trusted partner for growth ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup help: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Discover more reasons to use Starshipit with Xero Read on to learn more about integration with Xero. ### Easily manage Xero shipping charges Start shipping today – even if you don't have a carrier account. Bringing your [own rates](https://starshipit.com/ecommerce-shipping-rates.md)? We don’t charge you per label. We’re all about shipping technology that works for you. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### The best tool for Xero shipping labels Starshipit is the best tool for Xero [shipping labels](https://starshipit.com/shipping-labels.md). With just a click, print shipping labels from your thermal printer or download as a PDF. Got a barcode scanner? Scan the packing slip to automatically print your labels. - [Book a demo](https://starshipit.com/book-an-appointment.md) ### Implement your multi-carrier strategy with Starshipit Leverage [multiple carriers](https://starshipit.com/multi-carrier-shipping.md) to find the most cost-effective shipping services. Easily integrate Xero with Royal Mail, DPD, DHL Express, DHL Commerce, Australia Post, NZ Post and many more. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [View integrations](https://starshipit.com/integrations.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Xero and Starshipit](https://support.starshipit.com/hc/en-us/articles/203826239-Xero-Integration?_ga=2.215022231.1695906626.1655070807-1538484001.1646615388) ## Xero shipping – FAQs ### How do I offer Xero free shipping? Offering free shipping when using Xero isn't directly controlled by Xero itself, as Xero primarily handles financial records. However, if you want to offer free shipping to your customers and ensure that it is reflected in your financial records within Xero, you can follow these general steps: - Set up your shipping rules in Starshipit to offer free shipping based on the criteria you choose (e.g., first-time customers, orders over a certain amount, etc.). [Learn more in our guide](https://support.starshipit.com/hc/en-us/articles/8365565440911?_gl=1*14ufp2*_gcl_au*MTI4ODE5NDc1NS4xNjk4Njk3NjYy&_ga=2.190650082.855932236.1701028832-1021933350.1698697663). ##### Does Starshipit replace Xero? No. Xero remains the system for retail, finance, inventory, or business operations. Starshipit handles the shipping layer: importing eligible orders, generating labels, managing carriers, and sending tracking updates. ##### Is there a Starshipit API for custom Xero shipping workflows? Yes. The Starshipit API can support custom shipping integrations when a business uses a custom ERP, eCommerce platform, or internal system. This can reduce the need to build separate integrations with each carrier. ##### Can Starshipit integrate with Xero? Yes, where a supported integration is available. Starshipit connects shipping workflows with Xero so teams can reduce manual handling between orders, fulfilment, and dispatch. ##### Can Starshipit connect shipping carriers to Xero? Yes. Starshipit can help bridge Xero order data with carrier workflows, so teams can manage labels, tracking, carrier services, and shipping rules from one platform instead of building separate carrier connections. ## https://starshipit.com/partner/yto-express-australia # Starshipit Connect YTO Express Australia with Starshipit to create domestic shipping labels and manage tracking from one workflow. Canonical URL: https://starshipit.com/yto-express-australia ### Automate YTO Express Australia shipping with Starshipit **Connect **[**YTO Express Australia**](https://ytoexpress.com.au/)** to Starshipit for domestic Australian labels and tracking in one workflow.** Create a label for each parcel and manage your YTO domestic deliveries alongside your other carriers. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) **Seamless integration with 100+ platforms & couriers:** ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Shopify ### FedEx shipping ### Why use YTO Express Australia with Starshipit? [**YTO Express Australia**](https://ytoexpress.com.au/)** connects Australian domestic delivery with Starshipit, so you can create labels and manage tracking in one workflow.** Use your YTO account for domestic Australian shipments while keeping carrier activity together in Starshipit. ### What you can do with YTO Express Australia and Starshipit ### Start shipping with YTO Express Australia and Starshipit in minutes ## YTO Express Australia shipping FAQs ##### Does Starshipit support YTO Express Australia? Yes. Starshipit supports YTO Express Australia's domestic Australian self-delivery network for eligible shipments. ##### Can Starshipit show YTO rates? No. YTO does not provide a price-query API for this integration, so Starshipit cannot show live YTO rates. ##### How are YTO collections arranged? Arrange each collection directly with YTO Express Australia. Ask YTO about recurring collection if you ship regularly. ## https://starshipit.com/partner/zapier-shipping # Zapier Connect Zapier to Starshipit to automate your shipping workflows, including printing shipping labels, creating orders, updating details and more. Canonical URL: https://starshipit.com/zapier-shipping ### The best Zapier shipping app **Automate your entire shipping process with Starshipit.** Our shipping software works seamlessly with Zapier, enabling you to set up automations with your existing tech stack, all without needing to enter a single line of code. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Princess Polly ### Quiksilver ### Culture Kings ### Lorna Jane ### Showpo ### HiSmile ### Oz Hair & Beauty ### Why retailers love our Zapier integration When you connect Zapier and Starshipit, you can create your own no-code workflows in a matter of minutes. Use Starshipit to print shipping labels, import orders, access live rates at checkout, send shipping notifications and manage returns. - [Start free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) Discover our integrations with other leading carriers and platforms ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Use Starshipit and Zapier for eCommerce simplicity Combine Starshipit’s world-class shipping automation with Zapier’s integrations to streamline your eCommerce workflow, saving you time and reducing manual effort. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Simplify eCommerce operations using Zapier - [Discover more use cases ](https://support.starshipit.com/hc/en-us/articles/360001414896-Zapier-Integration) ### Discover why Zapier eCommerce retailers love Starshipit ### Why Starshipit is different: 5-star customer support - Unlimited assistance: Contact our delivery specialists anytime you require support. - Personalised setup assistance: Complimentary onboarding aid for all retailers, guaranteeing an effortless initiation, customised to your business. - [Get started](https://app.starshipit.com/Dashboard/SignUp.aspx) ## Starshipit and Zapier – FAQs ##### **What can I automate with the Starshipit and Zapier integration?** With Starshipit and Zapier, you can automate various shipping tasks, including printing shipping labels, importing orders, updating customer details, and setting up custom workflows – all without writing any code. ##### **Do I need technical knowledge to use the Zapier integration?** No coding skills are required. Zapier’s user-friendly interface makes it easy to create automations (“Zaps”) with Starshipit, even if you’re new to automation. ##### **Are there recommended workflows to get started with Zapier and Starshipit?** Popular workflows include automatically printing shipping labels for new orders, importing orders from Google Sheets, and notifying customers with tracking updates—all of which save time on repetitive tasks. ##### **How do I set up the Zapier integration with Starshipit?** To connect Starshipit with Zapier, follow our step-by-step guide in the [Zapier Integration support article](https://support.starshipit.com/hc/en-us/articles/360001414896-Zapier-Integration). You’ll need active accounts with both platforms to start automating. ##### **Is there a limit to the number of Zaps I can use with Starshipit?** While Starshipit itself doesn’t limit Zaps, your Zapier plan may affect how many Zaps you can run or the frequency of automation tasks. Higher Zapier plans offer more Zaps and greater task volume. ## https://starshipit.com/partner/zeald # Zeald Integrate Zeald to carriers like New Zealand Post, CourierPost and Fastway. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/zeald ### Automate Zeald shipping with Starshipit **The shipping app connecting Zeald to Aus Post, DHL, Royal Mail + more.** [Zeald](https://www.zeald.com/) is a full-service website design and digital marketing company. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Zeald? Starshipit will integrate Zeald with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Zeald you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### Shopify ### Australia Post ### DHL eCommerce ### Sendle ### Adobe Commerce ### eStar ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Zeald and Starshipit](https://support.starshipit.com/hc/en-us/articles/203826599-Zeald-Integration?_ga=2.259248202.1937937896.1655068553-1416252231.1654552071) ## Zeald shipping and fulfilment FAQs ##### How does the Zeald integration work with Starshipit? The Zeald integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from Zeald to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Zeald setup. ##### Does Starshipit write tracking back to Zeald? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Zeald after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with Zeald orders? Yes. Once Zeald orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/zellis # Shipping and fulfilment automation for ZELLIS clients Use Starshipit alongside ZELLIS to automate fulfilment, manage carriers and keep customers informed after checkout. Canonical URL: https://starshipit.com/zellis ### Make shipping simpler with ZELLIS and Starshipit While ZELLIS helps you build and optimise your eCommerce operations, Starshipit helps you automate fulfilment, manage carriers and simplify day-to-day shipping. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### ZELLIS x Starshipit [**ZELLIS**](https://zellis.com.au/)** is a leading eCommerce strategy and implementation agency specialising in the foundations that power eCommerce: shipping, data, integrations and automation.** Use Starshipit to streamline fulfilment while ZELLIS helps you build, connect and optimise your eCommerce operations. Centralise carrier management, automate manual shipping tasks and keep customers informed with clearer delivery updates after checkout. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping smarter with ZELLIS and Starshipit Use Starshipit to automate shipping workflows, connect carriers and keep fulfilment moving. ## ZELLIS shipping and fulfilment FAQs ##### How does ZELLIS work with Starshipit? ZELLIS helps retailers build and improve their eCommerce business, while Starshipit manages shipping and fulfilment after each order. This gives retailers specialist support for their online store and the delivery experience that follows. ##### Can Starshipit support retailers working with ZELLIS? Yes. Starshipit helps retailers automate fulfilment, manage carriers and send tracking updates after an order is placed. ##### Can Starshipit help reduce "where is my order?" questions? Yes, where tracking data is part of the workflow. Starshipit can help teams share delivery updates through branded notifications, tracking pages, support tools, or connected customer communication platforms. ##### What if my eCommerce store uses a custom system? Starshipit can support custom shipping workflows through the Starshipit API, CSV imports or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/partner/zendesk-order-management # Zendesk order management with Starshipit Improve your Zendesk order management with Starshipit’s app. Simplify your support workflow and solve “Where’s my package” requests instantly. Canonical URL: https://starshipit.com/zendesk-order-management ### Zendesk order management with Starshipit **Instantly resolve customers' order enquiries with Starshipit's Zendesk order tracking app.**** Empower your customer-facing teams with seamless access to order details, enabling better customer experiences.** - [Start Starshipit 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Get the Zendesk app](https://www.zendesk.com/marketplace/apps/support/950431/starshipit-order-tracker/) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### HiSmile ### Oz Hair & Beauty ### Culture Kings ### Princess Polly ### Get started with Starshipit + Zendesk One of the most common questions customer-facing teams get is “Where’s my package?”. Instead of manually sifting through orders, simply use our Zendesk app to relay order updates to customers in seconds – all from Zendesk chat. - [Get started](https://support.starshipit.com/hc/en-us/articles/6988095852431) ### Discover true Zendesk omnichannel support Starshipit’s integration with Zendesk allows you to effortlessly handle order queries: - Simplify order tracking across systems and web pages. - Quickly search for order tracking info in Zendesk. - Copy the order number, get the current status and tracking details. - Keep customers informed and happy! - [Set it up](https://support.starshipit.com/hc/en-us/articles/6988095852431) ### Cut down your ticket response time Your customers want to know where their orders are. With our app for Zendesk, your agents can instantly bring up order details and update customers in seconds. Your agents will save time, and you’ll create happier customers. - [Get started](https://support.starshipit.com/hc/en-us/articles/6988095852431) ### Get started with your new tool for Zendesk order tracking Ready to discover how our order tracking app for Zendesk works? We’ve created a handy guide which walks you through the process, step by step. Get started in just a few clicks. - [Read our guide](https://support.starshipit.com/hc/en-us/articles/6988095852431) ### Already a Zendesk user? Trial Starshipit for free today Get the advanced [shipping automation](https://starshipit.com/fulfilment-automation.md) platform designed to help you cut costs and save on handling time. Give your customers a range of shipping options, print shipping labels, easily manage returns and much more. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Start your 30-day free trial today Ready to try Starshipit for yourself? Start your free trial today. Best of all, every customer gets free onboarding, training and support – no matter how many orders you ship. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### Adobe Commerce ### DHL Express ### eStar ### Sendle ### Shopify ### FedEx shipping ### SEKO Logistics ### Australia Post ## Zendesk order management with Starshipit – FAQs ##### Can you explain how to set this app up? You can integrate Starshipit with Zendesk in minutes. Simply [read our support guide](https://support.starshipit.com/hc/en-us/articles/6988095852431-Order-Tracker-for-Zendesk), which outlines the different steps. ##### Can I use this app to track Zendesk Shopify orders? Yes! You can track any order in Starshipit using our app. Note if you want to access Shopify billing information and other order details, you may want to install the Zendesk Shopify integration. ## https://starshipit.com/partner/zoey # Zoey Integrate Zoey to carriers like AusPost, Startrack, Fastway, DHL, Royal Mail, Hermes. Print labels and provide rates. Ship smarter today! Canonical URL: https://starshipit.com/zoey ### Automate Zoey shipping with Starshipit **The shipping app connecting Zoey to Aus Post, DHL, Royal Mail + more.** [Zoey](https://www.zoey.com/) combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo ](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Zoey Starshipit will integrate Zoey with Australia Post, Aramex, CouriersPlease, NZPost, Royal Mail, DPD, DHL Express, DHL Commerce and many more carriers. Use it to print your shipping labels and send tracking notifications. ### By integrating Starshipit and Zoey you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [How to integrate Zoey and Starshipit ](https://support.starshipit.com/hc/en-us/articles/115002581546-Zoey-Integration?_ga=2.217757782.1937937896.1655068553-1416252231.1654552071) ## Zoey shipping and fulfilment FAQs ##### How does the Zoey integration work with Starshipit? The Zoey integration connects your online store, marketplace, or retail platform to Starshipit so orders can flow into your shipping workflow. From there, teams can create labels, choose carriers, dispatch orders, and send tracking updates. ##### What order information syncs from Zoey to Starshipit? Starshipit imports the order details needed for fulfilment, such as customer delivery information, products, shipping method, and order status where supported. Exact fields depend on the Zoey setup. ##### Does Starshipit write tracking back to Zoey? For supported integrations, yes. Starshipit can write tracking details and fulfilment updates back to Zoey after labels are created, helping keep your store and customers updated. ##### Can I use multiple carriers with Zoey orders? Yes. Once Zoey orders are in Starshipit, you can manage multiple carriers from one place and use shipping rules to assign services based on destination, weight, order value, or delivery requirements. ##### Can Starshipit show live shipping rates at checkout? Where the connected platform, store plan and carrier setup support checkout rates, Starshipit can help display live rates or configured delivery options at checkout. Exact behaviour depends on the platform, carrier and store configuration. ## https://starshipit.com/partner/zonos-shipping-app # Zonos shipping app Easily collect duties and taxes at checkout with Starshipit’s Zonos integration. One bill, faster customs, and a built-in landed cost guarantee - no extra setup. Canonical URL: https://starshipit.com/zonos-shipping-app ### Starshipit’s Zonos shipping integration **Starshipit works seamlessly with **[**Zonos**](https://zonos.com/)** to help you show accurate duties and taxes at checkout, collect payments upfront, and automate customs clearance.** Whether you **already use Zonos** or are **new to landed costs**, Starshipit provides a simple way to manage everything in one place, offering full transparency for customers and reducing admin work for your team. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Princess Polly ### Showpo ### HiSmile ### Oz Hair & Beauty ### Culture Kings ### What is Starshipit? Starshipit is a shipping automation platform built for growing eCommerce brands. Automate your entire shipping process while delivering better experiences for your customers. Connect your eCommerce platform to 60+ couriers, compare shipping rates, print shipping labels, auto-correct addresses, set up automations and more. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### How Starshipit and Zonos work together for international shipping Zonos provides the duty and tax calculation technology that powers landed costs at checkout. Starshipit brings everything together by connecting your store, checkout, carriers, customs documentation, and billing into one streamlined workflow. With Starshipit, you can: - Display accurate duties and taxes at checkout - Collect all charges upfront - Automate customs documentation and compliance - Manage shipping, landed costs, and billing from one platform ### **Already using the Zonos app?** If you already have a Zonos account, you can continue using it with Starshipit. We’ll integrate your existing setup so you can manage shipping, labels, and customs processes alongside your landed cost calculations. This lets you keep the tools you know, while benefiting from Starshipit’s shipping automation and carrier integrations. - [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### New to Zonos or landed costs? If you don’t already use Zonos, you can enable [**Starshipit’s Landed Costs solution**](https://starshipit.com/duties-and-taxes.md), which is powered by Zonos and runs entirely within your Starshipit account. There’s no separate Zonos login, contract, or invoice required. Everything from checkout calculations to customs payments is managed by Starshipit, with guided setup included. - [Learn more about Landed Costs](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Duties and taxes collected at checkout With landed costs enabled, customers see the full cost of their order, including duties, taxes, and shipping – before they complete checkout. This removes surprise charges at delivery and reduces abandoned carts, refused shipments, and support queries. ### Faster customs clearance, fewer delivery issues By collecting duties and taxes upfront and attaching accurate documentation, shipments clear customs more smoothly. Parcels move faster, delays are reduced, and your team spends less time troubleshooting international orders. ### Protect your margins with the Landed Cost Guarantee Duties and taxes can change, and under-collection can impact your margins. With Starshipit’s [**Landed Cost Guarantee Solution,**](https://starshipit.com/shipping-to-the-us.md) if the final duties or taxes are higher than the amount collected at checkout, **we cover the difference**. Your customers pay once, and your margins stay protected. ### Fast setup with guided onboarding Whether you’re connecting an existing Zonos account or enabling landed costs through Starshipit, our team will guide you through setup to ensure everything is configured correctly from day one. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) **Cale Suesskow**, Co-CEO of** VRG GRL**, recounts how easy it was adapting to the Brexit changes,_ “Retailers had to adjust to UK prepaid overnight. Merchants had to set it up and start collecting tax.” _Luckily VRG GRL had implemented **Zonos **and **Starshipit**, so these changes were **automatically implemented.** - [Read case study](https://starshipit.com/blog-content/navigating-cross-border-ecommerce-fulfilment-complexities-in-2022.md) ## Zonos international shipping & Starshipit FAQs ##### Do I need a Zonos account to use Starshipit? No. If you already have a Zonos account, you can connect it to Starshipit. If you don’t, you can use Starshipit’s Landed Costs solution, which is powered by Zonos and doesn’t require a separate account. ##### Can I keep my existing Zonos setup? Yes. Starshipit supports retailers who already use Zonos and want to add shipping automation, carrier management, and fulfilment workflows in one platform. ##### What’s the difference between using Zonos directly and using it through Starshipit? Starshipit supports **two ways** to manage duties and taxes using Zonos technology: **Option 1: Use your own Zonos account with Starshipit** If you already use Zonos, you can continue using your existing Zonos account alongside Starshipit. Zonos handles duty and tax calculations, while Starshipit manages shipping, labels, and customs documentation within your fulfilment workflow. **Option 2: Use Starshipit’s Landed Costs solution (powered by Zonos)** If you don’t have a Zonos account, you can use Starshipit’s Landed Costs solution. Duties and taxes are calculated using Zonos technology, but everything runs inside Starshipit, including checkout calculations, customs payments, billing, and reporting. The main difference is how it’s managed: - Using Zonos directly involves separate platforms and billing - Using Starshipit’s Landed Costs solution means **one platform, one login, and one invoice** Both options deliver accurate duties and taxes at checkout, but the right choice depends on how you prefer to manage your shipping and billing. ##### What is the Landed Cost Guarantee? The Landed Cost Guarantee means that if the final duties or taxes charged by customs are higher than the amount collected at checkout, **Starshipit will cover the difference**. This guarantee is available when using **Starshipit’s Landed Costs solution** and protects your margins while ensuring customers never face surprise charges at delivery. ##### How do I get started? [Start a free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) or [book a demo.](https://starshipit.com/book-an-appointment.md) Our team will help you choose the setup that best fits your business and guide you through activation. **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### FedEx shipping ### SEKO Logistics ### Start your 30-day free trial today Ready to try Starshipit with Zonos shipping for yourself? Start your free trial today. Best of all, every customer gets free onboarding, training and support – no matter how many orders you ship. - [Start 30-day trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [Shipping to the US with Zonos and Australia Post](https://support.starshipit.com/articles/13670236989455-shipping-to-the-us-with-zonos-and-australia-post) ## https://starshipit.com/partner/zoom2u # Zoom2u Integrate Zoom2U to platforms like Shopify, Adobe Commerce, BigCommerce, Amazon and many more. Print labels and provide rates. Automate your shipping today! Canonical URL: https://starshipit.com/zoom2u ### Automate Zoom2u shipping with Starshipit **The shipping app that connects Zoom2u with Shopify, Adobe Commerce, BigCommerce + more.** [Zoom2u](https://www.zoom2u.com.au) is an innovative platform that enables radically fast delivery with absolute transparency. - [Start 30-day free trial ](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Showpo ### Princess Polly ### Culture Kings ### HiSmile ### Oz Hair & Beauty ### Why Starshipit + Zoom2u? Our integration with Zoom2u will save you heaps of time. We can integrate with Shopify, Adobe Commerce and other eCommerce platforms, as well as inventory management systems like Cin7 and Unleashed. Use our integration to get live rates at checkout, as well as printing your own shipping labels and sending shipping notifications. ### By integrating Starshipit and Zoom2u you can: - [Start today](https://app.starshipit.com/Dashboard/SignUp.aspx) **Seamless integration with 100+ platforms & couriers:** ### Australia Post ### Adobe Commerce ### Sendle ### Shopify ### eStar ### DHL eCommerce ### Deliver great shipping experiences Starshipit is the shipping and fulfilment platform that helps retailers save time, deliver great shipping experiences and achieve operational excellence. - [Learn more](https://starshipit.com/fulfilment-automation.md) ### Resources The following resources contain more information on this integration and how it works, including step-by-step instructions on how to get set up. [ How to integrate Zoom2U and Starshipit](https://support.starshipit.com/hc/en-us/articles/360000198075-How-to-set-up-Zoom2u?_ga=2.180419559.1937937896.1655068553-1416252231.1654552071) ## Zoom2u shipping FAQs ##### Does Starshipit support Zoom2u? Yes, Starshipit supports Zoom2u for eCommerce shipping workflows. Retailers can connect Zoom2u to Starshipit, create shipping labels, assign delivery services with shipping rules, and send tracking updates from one dashboard. ##### What do I need to connect Zoom2u in Starshipit? You need the account details, credentials or approval required for your Zoom2u service. Requirements vary by carrier and service, and Starshipit setup guides walk through the fields needed to connect each supported carrier. ##### Can I use Zoom2u with orders from Shopify, WooCommerce, BigCommerce or another eCommerce platform? Yes, where Zoom2u supports the selected service, destination and parcel type. Import orders from your eCommerce platform into Starshipit, then use shipping rules or manual selection to assign Zoom2u or another supported carrier before dispatch. ##### Can I print Zoom2u labels in bulk? Yes, where label generation is supported for the selected service. Starshipit supports individual and bulk label printing, helping teams reduce manual work during dispatch. ##### Can Starshipit send tracking updates for Zoom2u shipments? Yes. Once tracking details are available, Starshipit can send branded email and SMS notifications and direct customers to branded tracking pages. ## https://starshipit.com/partner/zyber # Shipping and fulfilment automation for Zyber eCommerce projects Use Starshipit with Zyber eCommerce projects to automate shipping labels, carrier rules and delivery notifications. Canonical URL: https://starshipit.com/zyber ### Automate shipping for Zyber eCommerce projects **Use Starshipit alongside **[**Zyber**](https://www.zyber.co.nz/starshipit/)** eCommerce builds to automate the fulfilment and shipping workflows that happen after checkout.** Retailers can connect orders to Starshipit, streamline dispatch and send customers branded delivery notifications. - [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Over 30k retailers use Starshipit to save hours every week on shipping and fulfilment ### Lorna Jane ### Quiksilver ### Culture Kings ### Showpo ### Princess Polly ### Hello Molly ### Why connect Zyber to Starshipit? [**Zyber**](https://www.zyber.co.nz/starshipit/)** designs and builds eCommerce websites for retailers looking to grow digital sales and improve operations.** Use Starshipit alongside Zyber eCommerce builds to automate the fulfilment and shipping workflows that happen after checkout. Retailers can connect orders to Starshipit, streamline dispatch and send customers branded delivery notifications. - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### What you can automate with Zyber and Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) ### Get more from Zyber projects with Starshipit - [Start your 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx) - [Book a demo](https://starshipit.com/book-an-appointment.md) Seamless integration with 100+ platforms & couriers: ### DHL eCommerce ### Australia Post ### eStar ### Adobe Commerce ### Sendle ### Shopify ### FedEx shipping ### Start shipping smarter with Zyber and Starshipit Use Starshipit on Zyber eCommerce projects to automate shipping workflows, connect carriers and keep fulfilment moving. ## Zyber shipping and fulfilment FAQs ##### How does Zyber work with Starshipit? Zyber works with retailers on eCommerce projects where shipping, fulfilment, carrier management, and tracking need to connect cleanly after checkout. Starshipit can support the shipping layer alongside eCommerce builds delivered or supported by Zyber. ##### Can Starshipit support eCommerce projects delivered with Zyber? Yes. Starshipit can connect eCommerce platforms, marketplaces, inventory tools, and carriers so retailers can automate fulfilment workflows after an order is placed. ##### Can Starshipit help reduce "where is my order?" questions? Yes, where tracking data is part of the workflow. Starshipit can help teams share delivery updates through branded notifications, tracking pages, support tools, or connected customer communication platforms. ##### What if my Zyber eCommerce project uses a custom system? If a native integration is not available, Starshipit can support custom shipping integrations through the Starshipit API, CSV imports, or automation tools such as Zapier, depending on your setup. ## https://starshipit.com/guide/prep-for-peak-with-princess-polly Starshipit is the best practice shipping and fulfilment platform that helps retailers save time and deliver great shipping experiences.