# Privacy Policy Read our privacy policy to learn more about how we manage collect, use, protect or otherwise handle your Personally Identifiable Information. Canonical URL: https://starshipit.com/privacy-policy ### ShipIT Limited Privacy Policy Last Update: 1 December 2025 This Privacy Policy has been compiled to better serve those who are concerned with how their personal information is being used when you interact with our website or use our services. We encourage you to read our Privacy Policy carefully because it explains how we collect, use, disclose, protect and otherwise handle your personal information. In this Privacy Policy **we**, **our**, and **us**, refers to ShipIT Limited (trading as Starshipit, and its related group companies throughout the world). Under applicable laws, we may act as a business, controller, or in another similar role when we collect and determine the means of processing personal information about visitors to our website and other users of our services. When we process personal information on behalf of our business customers, we act as a service provider, processor, or in another similar role under applicable laws. By **personal information** we mean information about an identified or reasonably identifiable individual, consumer, or household. This includes information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with that person or household. - [Get in touch](/contact-sales) ## Privacy Policy ### What personal information do we collect? When registering on our site or using our services, as applicable, you may be asked to enter your name, email address, mailing or delivery address, phone number or other details to help you with your experience. We may also collect information about you when you use our website through the use of automated technologies like cookies, which you can read more about below or manage by using our Cookie Consent Manager. We may also collect and deal with personal information on behalf of some of our corporate customers who have collected that information. Personal information we may receive from our corporate customers about individuals may include name, email address, phone number, delivery address and other information submitted via our App so that we can generate shipping labels. In the preceding twelve (12) months, we have collected the following categories of personal information: name, email address, phone number, other information submitted via our App, personal identifiers, internet or other network activity (for example through the use of cookies and similar technologies), geolocation data, and inferences drawn from other data. ### When do we collect personal information and how long do we keep it? We collect personal information from you when you register on or use our site, make a purchase, sign up to our newsletter or respond to a survey or marketing communication. We also collect information about you automatically when you use our website. If you wish to deal with us anonymously or via an alias and not provide us with your personal information, it may not be possible for us to provide some or all of our services to you. We collect personal information from our customers when we provide services to them and process personal information on their behalf, such as when we manage their shipping processes. In order to provide those services to them we are not able to anonymise that data. The length of time we keep personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal requirements) or need to retain it to fulfil our legal obligations (for example, if a legal proceeding is ongoing that requires retention or if we need to keep a copy to comply with certain laws). We’ll retain your personal information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business or legal need to retain it. Following that period, we’ll make sure it’s deleted. You may request that we delete your personal information by contacting [privacy@starshipit.com](mailto:privacy@starshipit.com). ### How do we use your personal information? We may use the personal information we collect (either from you or our customers) when you (or our customers who provide you with services) register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways, which are also the business or commercial purposes for which we collect and use personal information: - To quickly process your or our customers’ transactions. - To enable you or our customers to ship orders. - For our internal administration and training purposes. - Where we otherwise have your consent. - To comply with our regulatory and legal obligations. - To send you marketing communications (including sending electronic messages such as text messages and emails). - To maintain analyse the use of and improve this website, to protect this website’s security, and to prevent fraud. ### How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions, including payments, are processed through a gateway provider and are not stored or processed on our servers. We store all our data in Microsoft Azure data centres currently located in Australia. ### Do we disclose your information overseas? We endeavour to retain personal information and other information on servers (or in data centres) located in your country. However, there may be certain circumstances where we need to disclose or transfer your personal information to third parties and service providers that are located outside the country in which you live. This includes our service providers that are located overseas (including in the Philippines). To the extent that personal information is disclosed to third parties that are located overseas, we will only do so if: - we believe on reasonable grounds that the overseas recipient is required to protect the information in a way that, overall, provides comparable safeguards to those we are bound by; or - we believe on reasonable grounds that the overseas recipient is located in a prescribed country (being a country recognised by our own privacy authority as having sufficient privacy laws); or - the individual concerned authorises the disclosure after being expressly informed that the overseas recipient may not be required to protect the information in a way that, overall, provides comparable safeguards to those we are bound by; or - we otherwise have a legal basis to do so. For further information on international transfers and how we safeguard your personal information, please contact our Privacy Officer at [privacy@starshipit.com](mailto:privacy@starshipit.com). ### Do we use 'cookies'? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process your free trial. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services and, when and where appropriate, to direct advertisements to you. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can learn more about the types of cookies and similar technologies on our website and manage how you interact with them by using our Cookie Consent Manager. In certain jurisdictions, you may have the right to submit a request using the process below to limit our sharing of information, including information collected through use of cookies and similar technologies, with third parties. Separate from or in addition to using the Cookie Consent Manager on our website, you can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly and you may not be able to use our site as intended. ### How do we disclose personal information to third-parties? We disclose your information only when necessary to achieve the purposes described in this Policy. We may disclose your personal information: - to any other person as specified at the point of collection and as otherwise set out in this Policy; - as you direct us to or where you have consented to such disclosure; - to a buyer or other successor in the event of or during a merger, divestiture, restructuring, dissolution, or other sale or transfer of some or all of our assets or equity, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information is among the assets transferred; - to comply with any court order or legal obligation, including responding to any lawful government or regulatory request, or if we believe disclosure is necessary to enforce or protect our rights, property, safety, or that of our users or third parties; and - to the following third parties, to whom we have disclosed personal information in the past twelve (12) months: affiliates, subcontractors, service providers, and other third parties we use to support our business; and legal or regulatory authorities and other relevant third parties for legal reasons When we disclose personal information to service providers or contractors, we do so under written agreements that limit their use of such personal information to the business or commercial purposes described in this Policy, such as providing services on our behalf, processing transactions, maintaining security, or performing analytics. We do not sell, trade, or otherwise share your personal information with third parties for monetary consideration, but we do share information like online identifiers and internet or network activity information, for example what is collected through our use of cookies and similar technologies, with analytics and advertising partners for cross-context behavioural advertising, which may be considered a “sale” or “sharing” depending on your jurisdiction. In certain jurisdictions, you can opt out of this use by submitting a request using the process described below. ### How does our site handle Do Not Track signals? We seek to honour Do Not Track signals, including the Global Privacy Control (“GPC”). While we cannot recognise and honour all Do Not Track signals that are currently in existence, when our website recognises a Do Not Track signal is in place, we will honour it and will not plant cookies or use targeted advertising tools. ### Does our site allow third-party behavioural tracking? We use third-party analytics, marketing, experimentation, and website optimisation tools, including Google Analytics, HubSpot, VWO, and similar providers, only where required with your consent. You can manage your preferences through our cookie consent manager. ### Email, text and telephone communications We are committed to full compliance with applicable unsolicited messages laws (such as in New Zealand the Unsolicited Electronic Messages Act 2007 or in Australia the Spam Act 2003), where those rules apply to you. By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from time to time. You can unsubscribe from our email communications and/or text communications at any time by clicking the "unsubscribe" link in any promotional or marketing email or text received or by emailing marketing@starshipit.com. Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable. ### What rights might you have related to your personal information and how can you request to exercise them? Depending on where you are located, you may also have other rights in connection with your personal information, including: - Right to Know: the right to request any or all of the following information relating to your personal information we have collected and disclosed, upon our verification of your identity: - The categories of personal information we have collected about you. - Our business purpose for collecting that personal information. - The categories of third parties with whom we disclose that personal information. - The specific pieces of personal information we have collected about you. - The categories of sources of the personal information we have about you. - Right to Request Deletion: the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. - Right to Portability: the right to request a copy of your personal information that we maintain about you. - Right to Correct: the right to correct inaccurate personal information that we maintain about you. - Right to Opt-Out of Targeted Advertising, the Sale or Sharing of Your Personal Information, and Profiling in Certain Circumstances: the right to direct us not to sell or share personal information we have collected about you to third parties for targeted advertising. - Right to Non-Discrimination: the right not to receive discriminatory treatment for exercising these rights. - “Shine the Light”: California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to a third party for the third party’s direct marketing purposes. - Right to Appeal: the right to appeal our decision regarding your request within a reasonable time period dependent on applicable law. - Marketing Opt-Out: You may opt-out of receiving future marketing communications from us by using the unsubscribe link at the bottom of email communications from us. We will use commercially reasonable efforts to process such requests in a timely manner. You can make a request to exercise one or more of these rights by contacting us at [privacy@starshipit.com](privacy@starshipit.com.). We will respond to your request within the time permitted under applicable law. We may ask you to confirm certain details we already hold about you to verify your identity. ### Children’s Privacy This website is not intended for and we do not knowingly collect personal information through our website from persons under the age of 16. If you believe someone under age 16 has provided personal information to us, please contact us as described in the “Contacting Us” section below, and we will seek to delete it. ### Changes to this Privacy Policy We may amend the terms of this Privacy Policy from time to time and will notify you of any changes by posting an updated version on our website. It is your responsibility to check this Privacy Policy for changes periodically. Your continued use of our website or services following notification of any changes to this Privacy Policy constitutes acceptance of those changes. If you do not agree with any aspect of the updated Privacy Policy, you must immediately cease all use of our website. ### Privacy Complaints If you have any complaints about a breach of your privacy rights, you should send your complaint to us at the below contact details. Our Privacy Officer will consider your complaint to determine whether there are simple or immediate steps we can take to resolve the issue. In this case, we will generally respond to you within a few business days. If your complaint requires further investigation, we will acknowledge receipt of your complaint within a week and try to carry out the investigation in a timely manner. We may seek further information from you to assist with our investigation. We will then inform you of our findings about your complaint. We will try to complete our investigation and respond to your complaint, in writing, within 30 days. We will let you know if we expect your complaint will take longer than this to resolve. If you are not satisfied with how we manage your privacy complaint you may lodge a complaint with the relevant privacy regulator, which is: - In Australia, the Office of the Australian Information Commissioner as shown on their website, https://www.oaic.gov.au/. - In New Zealand, the Office of the Privacy Commissioner as shown on their website, https://www.privacy.org.nz. - In California, the California Privacy Protection Agency, as shown on their website https://www.cppa.ca.gov, or other states’ regulators as applicable depending on your location. ### Contacting Us If there are any questions regarding this Privacy Policy, you may contact us using the information below. ShipIT Limited Level 5/87 Albert Street Auckland 1010 New Zealand [privacy@starshipit.com](mailto:privacy@starshipit.com)