# Shipping notifications

Send customers live delivery updates via email and SMS with the best automated shipping notification platform for eCommerce retailers and businesses.

Canonical URL: https://starshipit.com/shipping-notifications

### Keep customers informed with shipping notifications

**Send customers live delivery updates with automated SMS and email notifications, reducing support team enquiries.** Customise the look and feel of your shipping notifications and choose which ones to send – and when.

- [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx)
- [Book a demo](/book-an-appointment)

###### **Over 30k retailers use Starshipit to automate their shipping notifications**

### Culture Kings

### Healthylife

### Lorna Jane

### Quiksilver

### Needle & Thread

### Health Post

### Oz Hair & Beauty

### Starshipit: Your all-in-one platform for order tracking and notifications

**Use Starshipit to manage your eCommerce delivery tracking.** Create branded tracking pages and automated shipping notifications for each stage of the delivery journey.

- [Learn more about tracking pages](/branded-tracking-page)

### Bhumi cut delivery questions by 50% with customer notifications

**Branded tracking and notifications reduced customer order inquiries by 50%, ensuring Bhumi’s brand experience stayed strong from purchase to delivery.** Starshipit also aligned with Bhumi’s sustainability goals, reducing waste through automated fulfilment, shipping notifications, and packaging recommendations.

- [Read the full case study](/case-study/bhumi-organic-cotton)

### Send a shipping email for each stage of the delivery process

**You’ve got full control over your notifications.** Create and send email and SMS alerts at five different stages of the delivery process, including when orders are created, out for delivery and delivered.

- [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx)

### Reduce your tracking status queries

By giving your customers **clear and timely shipping notifications** throughout the delivery process, you’ll eliminate those pesky “where’s my parcel” questions and save time for your customer service team.

- [Book a demo](/book-an-appointment)

### Use shipping notifications to increase brand awareness

**Nurture your customers throughout the delivery process.** Promote other products, your social channels and include support contact details.

- [Start 30-day free trial](https://app.starshipit.com/Dashboard/SignUp.aspx)

### Manage your delivery notifications from the Brand Hub

**Use our Brand Hub to manage all your brand assets in one place.** Manage logos, colours, URLs, social links and more.

- [Book a demo](/book-an-appointment)

### Build a world-class shipping notification experience with Starshipit

## Shipping notifications FAQs

### How can I keep customers automatically updated after they order?

Start with automated messages at the moments customers care about: order confirmation, dispatch, delivery and delays. Starshipit lets retailers send branded email and SMS shipping notifications and choose the updates they send. A branded tracking page can also give customers a single place to check an order’s progress.

### What are branded shipping notifications?

Branded shipping notifications are delivery updates that use your retailer’s own identity instead of generic carrier messaging. With Starshipit, you can tailor email and SMS templates for selected delivery stages, so customers recognise the sender, see relevant tracking details and know where to go when they need help.

### How do automated shipping notifications work?

Choose the delivery events that matter to your customers, then enable a notification for each one. Starshipit can trigger email or SMS updates from label printing through to delivery. This removes the need for your team to send individual messages while keeping customers informed as their order moves.

### Can I send shipping updates by email and SMS?

Yes. Send email, SMS or both, depending on the customer journey you want to create. In Starshipit, each enabled delivery stage can use its own template, and messages can include details such as the tracking number, tracking link, courier name and order reference.

## Start your 30-day free trial today

### Learn more with a personalised demo

Want to chat with an expert about how our shipping platform features could work for you? **Book a demo with our team today!**

- [Book a demo](/book-an-appointment)