For the complete documentation index, see llms.txt.
We’re Starshipit.
We’re Australasia’s number one shipping and fulfilment platform, helping retailers save time and deliver great shipping experiences. We believe that shipping and fulfilment doesn't have to be tedious or painful; in fact, it can be one of your high points and a reason for customers to keep coming back.
Starshipit streamlines every step of the fulfilment process, reducing handling time, minimising human error, and improving the customer delivery experience. We’re not here to make money on shipping rates; we’re all about creating the best-in-class shipping technology. That's why we don’t clip the ticket on your shipments or resell freight.
We pride ourselves on being known for our 5-star-rated support. To help retailers get up and running with Starshipit from day one, we offer free onboarding, training, and support for every customer, regardless of size.
What makes us tick
Helping retailers deliver great shipping experiences is what we do best. Our retailers understand the crucial role the shipping experience plays, and we're here to help them ace it every time. We listen to our retailers about what really matters to them, and with their input, we roll out each new feature to align perfectly with their needs. That’s right – they vote, we listen.
Now, over 30,000 retailers in Australasia, the UK, and around the globe rely on Starshipit to simplify their shipping process. Not to name-drop, but we’ve been with some of our biggest advocates like White Fox, Showpo, and HiSmile since the beginning – growing alongside them and their vision.
Our story – where it all began 👉
In 2014, Starshipit's journey began when George Plummer, a developer by trade and the founder of Starshipit, crossed paths with Alex Webster, the owner of Coast New Zealand. Alex, who sold both online and in-store, faced the challenges of managing multiple courier companies and their disparate systems. The process of printing shipping labels and handling fulfilment was manual, time-consuming, and overwhelming.
George's solution was to create a unified platform that seamlessly integrated with various eCommerce platforms and supported multiple carriers. The vision was to simplify and accelerate the shipping and fulfilment process, making it faster and more efficient.
Fast forward to today, and Starshipit has evolved into a comprehensive solution automating every aspect of fulfilment, from label generation to customs documentation, while enhancing the overall customer experience.
Starshipit is an award winning technology platform
Recognised by the NZ Hi-Tech Awards, Retail Systems Awards, TIN Awards, NORA Awards, VIP Awards, G2 and more.
Our team
We’re an ambitious team of thinkers and innovators, working towards the shared goal of helping retailers grow with advanced shipping automation.
Starshipit HQ is based in Auckland, but our team is dotted throughout NZ, Australia, and even Buenos Aires!
We know that our success hinges on having a strong team – which is why we invest heavily in the well-being and development of each team member.
We’ve worked closely with the team to design our benefits to align with what works best for them – this includes flexible working, personal development grants, more desirable parental policies and health insurance for all.
Our values
Customer as a compass
We've built our product with our customers as our guiding light – responding to their ever-changing needs, working together to uncover valuable insights.
Agile from day dot
We're hardwired to listen to the goals of our customers and partners, quickly developing improvements and new features – ensuring our product is the best it can be.
Together is better
We're a team of highly skilled, passionate individuals who come together to build on each other’s ideas so that we can create something far greater together.
“One of the things I love about Starshipit is that I've been given the opportunity to make the role my own, while being supported every step of the way. It's rare to find a culture that really focuses on the people.”
“Starshipit has made the leap from university to professional life seamless and exciting! My role has given me the unique opportunity to talk to a huge variety of customers from passionate entrepreneurs to astute warehouse managers, giving me a unique perspective on successful e-commerce and SaaS businesses”
“I have found Starshipit's approach to hybrid working suits me as I can start my working day earlier. Another benefit is I am home when my children get home from school, and I can take them to any appointments or occasionally attend a school event.”