Say goodbye to complicated returns. Create a branded returns portal* that empowers customers to generate their own return shipping labels and more.
*Part of our Advanced Returns add-on ($25 per month).
Over 30k retailers use Starshipit to manage returns
Create your own personalised, customer-facing returns portal and embed it directly on your website. You can also:
Build and customise your own branded returns portal – and embed it directly on your website. Let customers generate their own returns labels while taking pressure off your team.
Reduce manual admin and simplify your entire fulfilment process with one platform to manage orders and returns. Use tags to label orders and identify important details at a glance from one central dashboard.
Keep your customers in the loop about their return with SMS and email notifications that can be customised to match your brand.
Apply your returns policy consistently with automated rules. Create rules to reject returns for specific types of products (like underwear and earrings).
Offer flexible customer return options and multiple return payment options, including store credit, refunds via the original payment method, and exchanges. You can also set return charges for each option.
Make your cross-border returns as easy as your domestic returns. Generate labels and documentation for international returns, set default couriers for domestic and international returns and more.
A: Every Starshipit plan includes a basic set of returns features, suitable if you’re processing a small volume of returns each month. These are:
All other returns features are included in our returns add-on ($25 per month).
These features are:
Learn more on our pricing page.
A: Retailers can either embed the branded returns portal directly onto their website or create a subdomain within the Starshipit dashboard to host the portal.
A: Returns are charged against your existing returns account.
A: Yes! Already a Starshipit customer? You can access the returns add-on via your Starshipit dashboard. Here you can configure and customise the portal to match your policy and branding.
If you’re new to Starshipit, you will need to start a free 30-day trial (no credit card details required). You can then ask your onboarding manager to activate branded returns for you.
A: Retailers can set up automation rules that reject returns based on a certain criteria. For example, a return could be refused if the SKU includes “earrings”. Retailers can also add up to 10 varied reasons for returns options.
A: Retailers can offer two types of return methods. 1) Pickup & 2) Dropoff. Currently we support pick up for DHL Express, TNT, Courier Please & NZ Post. If a customers elects “pickup” they can then schedule this within the portal.
A: Yes, retailers can set up return charges based on the return reimbursement method. The returns portal allows you to recoup return costs by displaying the processing fee for returns based on the reimbursement method which the user can deduct from the refund amount. The user can create a return charge for each reimbursement option which works as a matrix of location and weight.
A: Yes. For example, if you are on our Starter Plus plan and issue 1,000 labels per month, and 100 of those are return labels, you’ll have 900 labels left in total.
Looking for more information on branded returns? Check out these handy links:
Fulfilment automation
Use powerful automation to cut hours off your shipping process every week.
Tracking pages and notifications
Let customers track exactly where their order is – and when they’re likely to receive it.
Choice at checkout
Choose your couriers, negotiate your rates and give your customers a choice at checkout.
Ready to try Starshipit's easy branded returns for yourself? Start your free trial today. Best of all, every customer gets free onboarding, training and support – no matter how many orders you ship.