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Got a quick question? We might have answered it already. Don't see your question here? Our team of friendly shipping experts would love to hear from you.

Starshipit is the leading provider of integrated and automated fulfilment solutions for online businesses of every age and stage. Integrating with a large range of couriers and eCommerce platforms, Starshipit streamlines every step of your fulfilment process, reduces handling time, minimises human error, and improves customer experience.

What is Starshipit?

Fulfilment automation enables online retailers to automate manual, time-consuming processes during the checkout, dispatch and customer engagement processes, so they can focus their human resource on more important tasks. Read our ‘<a href="/fulfillment-automation">What is fulfilment automation?</a>’ article.

What is fulfilment automation?

No. Starshipit shares our great relationships with the world’s leading domestic and international courier companies with our customers, so they can negotiate the best shipping rates with them directly. While an aggregator displays different shipping rates that might appear to be cheaper than standard rates, they also clip the ticket. By negotiating with the courier companies directly, our customers get cheaper rates and better service.

Is Starshipit an aggregator?

As with implementing any new processes or software, it’s best to do so when you have time to give it the attention it can require. In saying this, we have a comprehensive knowledge base, and great support to ensure we can have you up &amp; running in days (sometimes even minutes!). We also offer a 30-day free trial to enable you to get set up and start printing labels, <a href="https://app.starshipit.com/Dashboard/Wizard.aspx?_ga=2.214807249.797330354.1586124312-1931315636.1585527188">sign up here today</a>.

When’s the best time to switch over to Starshipit & how long will it take to get up & running?

Being a rental business, it’s likely you’re offering return labels with each order, ensuring that your products are returned in a timely fashion. Starshipit can facilitate this by either setting a rule to automatically print return labels with each outgoing order, or create a return after the item has been shipped.

I’m a rental business, how can Starshipit facilitate this?

General

Eliminate the need for manual data entry and reduce delivery errors with beautiful and intuitive shipping software that does the hard work for you. Human error is a thing of the past thanks to address validation and auto-correction. Customs and shipping documentation are automatically completed and submitted, and shipping labels can be bulk printed at the click of a button, reducing time spent packing and sending orders. Starshipit makes it easy to connect with customers and keep your brand front of mind too. Automatically send branded tracking emails and email or SMS notifications at every stage of the delivery journey to reduce the number of “Where’s my parcel?” enquiries your support team has to manage. See all <a href="/features">features</a>.

What can Starshipit do?

Whether you sell via your own online store, an online marketplace, instore, over the phone, or all of the above, Starshipit imports orders from as many sales channels as you use into one centralised spot, so no order is left behind. See all <a href="/features">features</a>.

What if I use different sales channels?

It doesn’t matter how complex your supply chain is, Starshipit will bring it all together into one convenient hub to support the most efficient means of distribution. Want to ship from the nearest store instead of a centralised warehouse? Can do. It’s all possible with Starshipit’s child account functionality. See all <a href="/features">features</a>.

What if I have multiple stores or warehouses?

Features

Starshipit integrates with the world’s leading eCommerce and SaaS platforms like Shopify, Magento, BigCommerce, and WooCommerce, online marketplaces like Amazon, eBay, and Trade Me, inventory management platforms like Cin7 and TradeGecko, and accounting software like Xero and MYOB. See all<a href="/integrations"> integrations</a>.

What platforms do you integrate with?

Starshipit integrates with the world’s leading domestic and international carriers, including DHL Express, DHL eCommerce, Royal Mail, Australia Post, NZ Post, DPD, Seko, Aramex, and Toll. See all <a href="/integrations">carriers</a>.

What couriers do you integrate with?

Starshipit integrates with the world’s leading online platforms. If you use one that we don’t integrate with, you could use the Starshipit API to build your own integration. We also have a Zapier integration which allows businesses to connect Starshipit to more than 2000 other web services. We’re always adding new partners too, so let us know if you have any suggestions.

What if you don’t integrate with a platform that we use?

Starshipit provides a plain label option within the app, which you can use for up to five courier providers that aren’t supported. Our plain label functionality allows a business to use a courier provider that we don’t currently integrate with. We’re always adding new partners too, so let us know if you have any suggestions.

What if you don’t integrate with a courier that we use?

Our API takes Starshipit a step further by enabling businesses to take advantage of our technology with a bespoke integration. Visit the <a href="https://api-docs.starshipit.com/">Developer’s Centre</a> to get started.

What if I want to build my own integration?

A dedicated, expert Support team is on standby to help you with any question or problem you might have. We also have a self-service Knowledge Base that’s full of tips, tricks and troubleshooting advice. Our Customer Success team is also available to help you get the most out of your Starshipit plan. <a href="/contact-support">Contact Support</a>.

If I have questions or problems, how do I get help?

No. Unlike some of our competitors, we offer free, expert support to every one of our customers, regardless of the plan they’re on.

Does it cost to access support?

Yes. Starshipit offers a free 30-day trial to all new businesses – and you don’t need to enter your credit card details either. <a href="/free-trial">Sign up</a> for a free 30-day trial.

Do you offer a trial?

Starshipit offers pricing plans that suit every business, regardless of their age, stage or shipping volume. See our <a href="/pricing">pricing plans</a>.

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