Branded returns

Deliver on-brand shipping experiences

Offer a seamless self-service returns experience with Starshipit’s branded returns. Empower customers to generate their own shipping labels and initiate a return.

Build your own returns portal

Create a self-service returns portal with your company branding where your customers can generate their own returns labels.

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Your returns policy matters

Ensure your returns policy is reflected in your returns portal to avoid extra handling time. When you pair a winning returns policy with a branded returns portal, your customers will keep coming back.

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Simplify the returns process

Retailers that provide a simple returns process sell more online. Starshipit’s return label generator means that customers who aren’t happy with their purchases can easily return their orders by printing a courier label from the comfort of their own homes.

Simplify returns

Deliver great customer experiences with branded returns

  • Self-service returns

    Self-service returns

    Customers can now initiate and generate their own returns shipping labels.

  • Automated return notifications

    Automated return notifications

    Keep your customers informed at every step of the returns process with SMS and email notifications.

  • Offer flexible returns options

    Offer flexible returns options

    Give your customers a choice of dropping off their return or arranging a pickup.

  • Customised to suit your brand and values

    Customised to suit your brand and values

    Create and embed your branded returns portal directly onto your website.

  • Set up your account to charge for returns

    Set up your account to charge for returns

    Add multiple return payment options and set return charges for each of them (i.e. store credit, refund via original payment or exchange).

  • Mirror and apply your current returns policy

    Mirror and apply your current returns policy

    Configure the portal to reflect your returns policy by creating rules and automation (i.e. rejecting the return of a specific type of product like earrings).

Branded returns FAQs

How do I start a free trial of Branded Returns?
How do I add the returns portal to my website?
How do I refuse certain products from being returned?
How do I manage the courier pick up from my return's portal?
Can I charge for returns?

Discover why businesses (like yours) love Starshipit

  • Fulfilment automation

    Fulfilment automation

    Use powerful automation to cut hours off your shipping process every week.

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  • Tracking pages and notifications

    Tracking pages and notifications

    Let customers track exactly where their order is – and when they’re likely to receive it.

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  • Choice at checkout

    Choice at checkout

    Choose your couriers, negotiate your rates and give your customers a choice at checkout.

    Learn more