Branded Returns

Deliver a great returns experience

Say goodbye to complicated returns. Create a branded returns portal that empowers customers to generate their own return shipping labels and more.

Deliver great shipping experiences
Create a branded returns portal

Branded Returns at a glance

  • Create your own customer-facing branded returns portal – and embed it directly on your website.
  • Design automated return notifications (Email and SMS).
  • Set up your account to charge for returns.
  • Add smart logic to your returns with shipping rules.
  • Mirror and apply your current returns policy.

Branded returns made easy

Build and customise your own branded returns portal – and embed it directly on your website. Let customers generate their own returns labels while taking pressure off your team.

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Manage orders and returns from the same easy-to-use platform

Reduce manual admin and simplify your entire fulfilment process with one platform to manage orders and returns. Use tags to label orders and identify important details at a glance from one central dashboard.

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Keep your customers in the loop throughout the eCommerce returns process

Keep your customers in the loop about their return with SMS and email notifications that can be customised to match your brand.

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Your returns policy matters

Mirror and apply your current returns policy

Apply your returns policy consistently with automated rules. Create rules to reject returns for specific types of products (like underwear and earrings).

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Improve your customers' returns experience

Offer flexible customer return options and multiple return payment options, including store credit, refunds via the original payment method, and exchanges. You can also set return charges for each option.

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Domestic and international shipping made simple with Starshipit

Simplify international returns

Make your cross-border returns as easy as your domestic returns. Generate labels and documentation for international returns, set default couriers for domestic and international returns and more.

Branded returns FAQs

Standard returns functionality versus Advanced Returns add-on
Can I try Branded Returns for free?
How do I add the returns portal to my website?
How do I refuse certain products from being returned?
Who pays for returns?
How do I manage the courier pick up from my return's portal?
Can I charge for returns?
Do return labels count against my regular allocation of shipping labels?
Australasia’s number one shipping and fulfilment platform

Learn more about Branded Returns

Discover our most popular shipping & fulfilment features

  • Fulfilment automation

    Fulfilment automation

    Use powerful automation to cut hours off your shipping process every week.

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  • Tracking pages and notifications

    Tracking pages and notifications

    Let customers track exactly where their order is – and when they’re likely to receive it.

    Learn more
  • Choice at checkout

    Choice at checkout

    Choose your couriers, negotiate your rates and give your customers a choice at checkout.

    Learn more