Branded returns

Build loyal customers with easy branded returns

Offer a seamless self-service returns experience with Starshipit’s branded returns. Empower customers to generate their own shipping labels and initiate a return.

Build your own returns portal

Create a self-service returns portal with your company branding where your customers can generate their own returns labels.

Start 30-day free trial

Your returns policy matters

Ensure your returns policy is reflected in your returns portal to avoid extra handling time. When you pair a winning returns policy with a branded returns portal, your customers will keep coming back.

Book a demo

Simplify the returns process

Retailers that provide a simple returns process sell more online. Starshipit’s return label generator means that customers who aren’t happy with their purchases can easily return their orders by printing a courier label from the comfort of their own homes.

Book a demo

Deliver great customer experiences with branded returns

  • Self-service returns

    Customers can now initiate and generate their own returns shipping labels 🖨️.

  • Automated return notifications

    Keep your customers informed at every step of the returns process with SMS and email notifications 🔔.

  • Offer flexible returns options

    Give your customers a choice of dropping off their return 📦 or arranging a pickup.

  • Customised to suit your brand and values

    Create and embed your branded returns portal directly onto your website 💻.

  • Set up your account to charge for returns

    Add multiple return payment options and set return charges for each of them (i.e. store credit, refund via original payment 💰 or exchange).

  • Mirror and apply your current returns policy

    Configure the portal to reflect your returns policy 📄 by creating rules and automation (i.e. rejecting the return of a specific type of product like earrings).

Branded returns FAQs

How do I start a free trial of Branded Returns?
How do I add the returns portal to my website?
How do I refuse certain products from being returned?
How do I manage the courier pick up from my return's portal?
Can I charge for returns?

Discover our most popular shipping & fulfilment features

  • Fulfilment automation

    Fulfilment automation

    Use powerful automation to cut hours off your shipping process every week.

    Learn more
  • Tracking pages and notifications

    Tracking pages and notifications

    Let customers track exactly where their order is – and when they’re likely to receive it.

    Learn more
  • Choice at checkout

    Choice at checkout

    Choose your couriers, negotiate your rates and give your customers a choice at checkout.

    Learn more