Branded returns

Deliver a great returns experience

Say goodbye to complicated returns. Create a branded returns portal* that empowers customers to generate their own return shipping labels and more.

*Part of our Advanced Returns add-on ($25 per month).

Deliver great shipping experiences

Over 30k retailers use Starshipit to manage returns

Lorna Jane
Bendon Logo
Culture Kings
Princess Polly

Branded returns at a glance

Create your own personalised, customer-facing returns portal and embed it directly on your website. You can also:

  • Design email and SMS return notifications
  • Set up your account to charge for returns
  • Add smart logic to your returns with shipping rules
  • Mirror and apply your current returns policy
Submit a return

Branded returns made easy

Build and customise your own branded returns portal – and embed it directly on your website. Let customers generate their own returns labels while taking pressure off your team.

Starshipit Dashboard tags

Manage orders and returns from the same easy-to-use platform

Reduce manual admin and simplify your entire fulfilment process with one platform to manage orders and returns. Use tags to label orders and identify important details at a glance from one central dashboard.

Parcel Tracking

Keep your customers in the loop throughout the eCommerce returns process

Keep your customers in the loop about their return with SMS and email notifications that can be customised to match your brand.

Your returns policy matters

Mirror and apply your current returns policy

Apply your returns policy consistently with automated rules. Create rules to reject returns for specific types of products (like underwear and earrings).


Improve your customers' returns experience

Offer flexible customer return options and multiple return payment options, including store credit, refunds via the original payment method, and exchanges. You can also set return charges for each option.

Domestic and international shipping made simple with Starshipit

Simplify international returns

Make your cross-border returns as easy as your domestic returns. Generate labels and documentation for international returns, set default couriers for domestic and international returns and more.

Discover how Icewear uses Starshipit to enable seamless returns

Starshipit and Icewear case study

Branded returns FAQs

Standard returns functionality versus Advanced Returns add-on
Can I try Branded Returns for free?
How do I add the returns portal to my website?
How do I refuse certain products from being returned?
Who pays for returns?
How do I manage the courier pick up from my return's portal?
Can I charge for returns?
Do return labels count against my regular allocation of shipping labels?
Helpful person holding lightbulb

Learn more about branded returns

Looking for more information on branded returns? Check out these handy links:

Discover our most popular shipping & fulfilment features

  • Fulfilment automation

    Fulfilment automation

    Use powerful automation to cut hours off your shipping process every week.

    Learn more
  • Tracking pages and notifications

    Tracking pages and notifications

    Let customers track exactly where their order is – and when they’re likely to receive it.

    Learn more
  • Choice at checkout

    Choice at checkout

    Choose your couriers, negotiate your rates and give your customers a choice at checkout.

    Learn more

Start your 30-day free trial today

Ready to try Starshipit's easy branded returns for yourself? Start your free trial today. Best of all, every customer gets free onboarding, training and support – no matter how many orders you ship.

Start free trial