Branded Returns

Branded Returns at a glance

• Create your own customer-facing branded returns portal – and embed it directly on your website.
• Design automated return notifications (Email and SMS).
• Set up your account to charge for returns.
• Add smart logic to your returns with shipping rules.
• Mirror and apply your current returns policy.

Branded returns made easy

Build and customise your own branded returns portal – and embed it directly on your website. Let customers generate their own returns labels while taking pressure off your team.

Manage orders and returns from the same easy-to-use platform

Reduce manual admin and simplify your entire fulfilment process with one platform to manage orders and returns. Use tags to label orders and identify important details at a glance from one central dashboard.

Keep your customers in the loop throughout the eCommerce returns process

Keep your customers in the loop about their return with SMS and email notifications that can be customised to match your brand.

Mirror and apply your current returns policy

Apply your returns policy consistently with automated rules. Create rules to reject returns for specific types of products (like underwear and earrings).

Improve your customers' returns experience

Offer flexible customer return options and multiple return payment options, including store credit, refunds via the original payment method, and exchanges. You can also set return charges for each option.

Simplify international returns

Make your cross-border returns as easy as your domestic returns. Generate labels and documentation for international returns, set default couriers for domestic and international returns and more.

Learn more about Branded Returns

• Get the full story in our product update
  • Blog post
• See how a real customer uses Branded Returns
  • Icewear case study
• Read our support guide to get started
  • Set up Branded Returns Portal