Branded returns
Deliver a great returns experience
Say goodbye to complicated returns. Create a branded returns portal* that empowers customers to generate their own return shipping labels and more.
*Part of our Advanced Returns add-on ($25 per month).
Over 30k retailers use Starshipit to manage returns
Branded returns at a glance
Create your own personalised, customer-facing returns portal and embed it directly on your website. You can also:
- Design email and SMS return notifications
- Set up your account to charge for returns
- Add smart logic to your returns with shipping rules
- Mirror and apply your current returns policy
Branded returns made easy
Build and customise your own branded returns portal – and embed it directly on your website. Let customers generate their own returns labels while taking pressure off your team.
Manage orders and returns from the same easy-to-use platform
Reduce manual admin and simplify your entire fulfilment process with one platform to manage orders and returns. Use tags to label orders and identify important details at a glance from one central dashboard.
Keep your customers in the loop throughout the eCommerce returns process
Keep your customers in the loop about their return with SMS and email notifications that can be customised to match your brand.
Mirror and apply your current returns policy
Apply your returns policy consistently with automated rules. Create rules to reject returns for specific types of products (like underwear and earrings).
Improve your customers' returns experience
Offer flexible customer return options and multiple return payment options, including store credit, refunds via the original payment method, and exchanges. You can also set return charges for each option.
Simplify international returns
Make your cross-border returns as easy as your domestic returns. Generate labels and documentation for international returns, set default couriers for domestic and international returns and more.
Discover how Icewear uses Starshipit to enable seamless returns
Branded returns FAQs
Q: Standard returns functionality versus Advanced Returns add-on
A: Every Starshipit plan includes a basic set of returns features, suitable if you’re processing a small volume of returns each month. These are:
- The ability to manually create return labels.
- Print return labels from existing orders.
- Create return labels with outgoing shipments.
All other returns features are included in our returns add-on ($25 per month).
These features are:
- Branded returns portal.
- Automated return notifications (Email and SMS).
- Set up your account to charge for returns (e.g. store credit, returns, and exchanging products).
- Flexible returns options.
- Customise returns to fit your brand.
- Add smart logic to your returns with shipping rules.
Learn more on our pricing page.
Q: How do I add the returns portal to my website?
A: Retailers can either embed the branded returns portal directly onto their website or create a subdomain within the Starshipit dashboard to host the portal.
Q: Who pays for returns?
A: Returns are charged against your existing returns account.
Q: Can I try Branded Returns for free?
A: Yes! Already a Starshipit customer? You can access the returns add-on via your Starshipit dashboard. Here you can configure and customise the portal to match your policy and branding.
If you’re new to Starshipit, you will need to start a free 30-day trial (no credit card details required). You can then ask your onboarding manager to activate branded returns for you.
Q: How do I refuse certain products from being returned?
A: Retailers can set up automation rules that reject returns based on a certain criteria. For example, a return could be refused if the SKU includes “earrings”. Retailers can also add up to 10 varied reasons for returns options.
Q: How do I manage the courier pick up from my return's portal?
A: Retailers can offer two types of return methods. 1) Pickup & 2) Dropoff. Currently we support pick up for DHL Express, TNT, Courier Please & NZ Post. If a customers elects “pickup” they can then schedule this within the portal.
Q: Can I charge for returns?
A: Yes, retailers can set up return charges based on the return reimbursement method. The returns portal allows you to recoup return costs by displaying the processing fee for returns based on the reimbursement method which the user can deduct from the refund amount. The user can create a return charge for each reimbursement option which works as a matrix of location and weight.
Q: Do return labels count against my regular allocation of shipping labels?
A: Yes. For example, if you are on our Starter Plus plan and issue 1,000 labels per month, and 100 of those are return labels, you’ll have 900 labels left in total.
Learn more about branded returns
Looking for more information on branded returns? Check out these handy links:
- Get the full story in our product update
- Read our support guide to get started
Discover our most popular shipping & fulfilment features
- Learn more
Fulfilment automation
Use powerful automation to cut hours off your shipping process every week.
- Learn more
Tracking pages and notifications
Let customers track exactly where their order is – and when they’re likely to receive it.
- Learn more
Choice at checkout
Choose your couriers, negotiate your rates and give your customers a choice at checkout.
Start your 30-day free trial today
Ready to try Starshipit's easy branded returns for yourself? Start your free trial today. Best of all, every customer gets free onboarding, training and support – no matter how many orders you ship.