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Shipping is complex. Talking to us is easy
Get helpful advice or a personalised demo from someone who gets it.
- Book a demo
Do you want to speak to one of our shipping experts to discuss your shipping strategy? Our team is here to help.
- Send a question
Interested in getting more orders out the door – faster? Starshipit can help. Send us your questions and one of the team will get back to you.
Looking to track a delivery? Click here - Contact us
Here are all of our phone numbers so you can call us directly.
AU: +61 02 909 88227
NZ: +64 09 973 4100
UK: +44 020 3936 4525
- Knowledge base
Visit Starshipit’s self-service knowledge base to find guides, tips, tricks and troubleshooting advice.
Can’t find an option that suits you? Give us a call:
AU: +61 02 909 88227 | NZ: +64 09 973 4100 | UK: +44 020 3936 4525
Shipping is complex. Talking to us is easy
How many orders do you ship per month — Default / New Zealand Locale
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Streamlined fulfilment
Grow your eCommerce
From high-speed label printing to pre-built carrier integrates and full control over shipping rates, learn why third-party logistics businesses choose Starshipit.
- Pre-built platform integrations Test testtesttesttest
- Label printing and shipping documentation Test testtesttesttest
- Flexible API Test testtesttest test
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From the orders grid, print labels directly and select multiple orders to bulk print.
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Resources
The following resources contain more information about this integration and how it works, including step instructions on how to get set up.
How to set up Australia Post eParcel
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Shopify Shipping FAQs
How does shipping work with Shopify?
There are several ways to approach Shopify shipping, but the simplest approach is to use a shipping automation platform like Starshipit.
While Shopify’s native shipping solution is a good option for many retailers, Starshipit’s ability to let you bring your own shipping rates and integrate with multiple carriers means it’s a much better solution for growing businesses.
Starshipit simplifies your shipping processes through an advanced set of features that are constantly being improved. Here are some of the core features that make Starshipit a valuable tool for streamlining your shipping operations:
- Starshipit gives retailers one platform where they can manage all orders and select the best courier.
- Automate each step of the fulfilment process such as generating shipping labels, packing slips, manifests, and submitting customs documentation, all within one dashboard.
- Correct invalid addresses in one click, so customers will always get their orders, even if they entered their address details incorrectly.
- Bring your own rates without any penalties. No account? No problem. We can either connect you with a courier to obtain more competitive shipping rates directly, or you can choose from our plug-and-play services. We have options for every stage of your journey.
- Branded tracking pages and SMS or email notifications are sent directly to customers during five stages of delivery can keep them informed at every step.
- Set up a dedicated branded returns portal, relieving staff of a significant time administration task.
- Offer different options at checkout, including same day, express or international, so your customers can choose the delivery option that suits them best.
- Take the stress out of international shipping by automating a lot of the repeatable administration.
- Support for all major couriers and apps, and if not, you can use the dynamic API to easily build your own integrations in no time at all.
How to add shipping policy on Shopify
To add a shipping policy on Shopify, follow these steps:
- Go to your Shopify admin dashboard.
- Click on "Settings," then select "Legal."
- Under the "Policies" section, click "Create from template" next to "Shipping policy."
- Customise your shipping policy by adding details about shipping methods, delivery times, costs, and any other relevant information.
- Save your changes. Your shipping policy will now be accessible to customers via a link in the footer of your online store.
How to send a shipping confirmation email with Shopify
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Using a shipping platform like Starshipit is the easiest way to send shipping confirmation emails. You can send emails for each stage of the delivery process, customise the content and include your branding.
Are you using a platform like Klaviyo? No problem. Starshipit integrates with Klaviyo, allowing you even more control over your emails. With Klaviyo, you can tailor messages to your individual customers, offer targeted product recommendations and integrate your loyalty programs.
How to refund shipping on Shopify?
To refund shipping on Shopify, you need to process a refund for the specific order. Here's how to do it:
- Go to your Shopify admin dashboard.
- Navigate to "Orders" and select the order for which you want to refund shipping.
- Click on the "Refund" button within the order details.
- In the refund window, you can adjust the refund amount for the shipping cost or choose to refund the entire order amount. Make sure the "Shipping" checkbox is selected.
- Confirm the refund and follow the prompts to complete the process. The refunded shipping amount will be returned to the customer's original payment method, and the order status will be updated accordingly.
How to add multiple shipping options on Shopify
Adding multiple shipping options is easy with shipping automation (Starshipit). You can integrate with all major carriers, as well as any other delivery services you commonly use. Then, you can give your customers a choice of shipping options, control your checkout shipping rates and create custom checkout rules.
Learn more about Starshipit + Shopify
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Testing the Vimeo Media and Text
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