8 Best post purchase survey extensions on Shopify

When a customer completes a purchase, the job isn’t quite done. In fact, for smart retailers, that’s where the real insights begin. Post-purchase surveys are a powerful way to capture zero-party data– information that customers intentionally and proactively share with your brand, rather than data gathered from behaviour or collected via third parties. Whether it's finding out how someone discovered your brand or measuring customer satisfaction, these bite-sized forms deliver gold-standard data for your marketing, product, and CX teams.

But which survey app is right for your Shopify store? That depends on your size, your budget, and how far you want to go with integrations and analytics. We’ve reviewed 8 of the best post-purchase survey extensions on the Shopify App Store, spanning everything from startup-friendly freebies to enterprise-level insights engines.

Here’s what we found!

As privacy rules tighten and third-party data becomes less reliable, zero-party data is becoming even more critical. Post-purchase surveys future-proof your marketing by giving you a way to gather insights without guesswork. Ask simple questions like:

• How did you discover our brand?
• Why did you choose to buy from us?
• How likely are you to recommend us?
• What products would you like us to release next?

You can then use this feedback to hone your marketing, understand shopper motivations, refine product messaging, and track customer sentiment through metrics like Net Promoter Score (NPS). And because survey tools can integrate directly with your Shopify store, alongside other platforms in your tech stack, that data doesn’t just sit in a dashboard – it can drive action. You can automatically segment customers, trigger post-purchase email flows, or flag potential concerns before they become bigger issues.

Ultimately, it’s not just about asking questions, it’s about what you do with the answers. And the best survey tools make it easy to turn feedback into strategy.

Starshipit tip: You can use survey responses to tag orders in Starshipit and automatically trigger different delivery experiences, like express shipping as an incentive for positive feedback. Starshipit also integrates with platforms like Klaviyo, so you can trigger survey emails after an order is received or delivered.

Top post-purchase survey extensions for Shopify

Before we dive in, it’s worth noting that some customer experience platforms, like Yotpo and Okendo, offer post-purchase surveys as part of a wider suite of tools. These platforms typically bundle surveys alongside reviews, loyalty programs, and SMS marketing, giving you a single view of your customer across multiple touchpoints.

That said, the following list focuses on dedicated, standalone survey apps that integrate with existing tech stacks. These tools are ideal if you’re looking for a focused solution that can slot into your current setup without committing to a full suite.

Now, onto the tools.

The app places one-click surveys directly on the order confirmation page and supports follow-up logic – so you can dig deeper based on a customer’s initial response. Retailers use it to validate marketing channels, measure NPS, and track customer motivations at scale. It’s also one of the few survey tools with Lifetime Value (LTV) and Average Order Value (AOV) segmentation, giving you insight into which acquisition sources bring in your most valuable customers.

Fairing integrates with over 25 platforms out of the box, including Klaviyo, GA4, Facebook, Shopify Flow and more. You can trigger automations based on answers, tag customers in Shopify, or sync responses into your marketing and BI tools. It’s built to fit seamlessly into a modern, multi-channel tech stack.

Pricing:

Fairing pricing starts at $49/month for 500 transactions, with plans scaling up to $499/month and custom plans for enterprise retailers. All tiers include unlimited responses and questions. 14-day free trial available.

Best for:

Mid-size to enterprise Shopify brands focused on marketing attribution and advanced customer insights. Fairing is ideal if you want to collect survey data and act on it across multiple tools, without manual effort.

The app lets you place surveys directly on the Shopify order confirmation page, via email, or even in point-of-sale receipts. You can ask multi-choice, open-ended, or NPS-style questions and customise the design to match your store. It also supports multilingual surveys, making it a good fit for retailers shipping internationally.

Grapevine is built for speed and simplicity – setup takes minutes, and surveys just work. But don’t mistake ease for lack of depth: You can integrate with Klaviyo and Shopify Flow to trigger email campaigns or tag customers based on their answers. There’s also webhook support for connecting to other tools in your stack.

Pricing:

Grapevine uses one flat rate of $25/month after a 14-day free trial. Includes unlimited surveys, questions, and responses – no tiered plans, and no usage caps.

Best for:

Small to mid-sized Shopify stores that want a cost-effective survey tool with enough flexibility to scale. Perfect if you want to run continuous surveys without worrying about limits or integrations.

The interface is fully customisable (down to the CSS) and supports multiple languages out of the box. You can ask a mix of question types, use conditional logic, and even access AI-powered insights that summarise open-ended responses automatically – a huge time-saver for busy teams.

Zigpoll integrates via webhook or API, making it compatible with platforms like Gorgias and automation features like Shopify Flow. You can trigger actions based on answers or push data into your customer profiles for smarter segmentation.

Pricing:

Zigpoll’s free plan includes 100 responses/month. Paid plans start at $10/month (Basic) and scale to $100/month (Premium) for unlimited usage and full feature access. Response limits are per answer, so long surveys may use quota faster.

Best for:

Retailers of all sizes looking for flexibility and depth. Zigpoll is especially valuable if you want to collect feedback at multiple points in the customer journey, not just post-purchase.

Surveys can be shown post-purchase (on the order status page), via email, or as shareable links – giving you flexibility in how and when you ask questions. You can also add conditional logic to tailor follow-ups based on customer responses. One standout feature is the ability to incentivise submissions with auto-generated discount codes or gift cards, helping boost response rates.

UserLoop’s AI summarises open-ended answers and offers sentiment analysis, helping you quickly understand common themes and pain points. It also generates exportable reports, so your team can jump straight into action.

Pricing:

UserLoop is free for up to 50 responses/month. The Unlimited plan is $19/month, which includes all features, unlimited responses, and AI analysis. 14-day free trial available.

Best for:

Small to mid-sized Shopify brands looking for a clean, AI-driven survey experience with minimal manual work.

You can ask different questions to first-time buyers versus repeat customers, run A/B tests, and layer in complex logic to capture the right data from the right people. KnoCommerce also includes a rich template library, allowing you to launch quickly without writing everything from scratch.

Where KNO really shines is in attribution, helping retailers understand not just who converts, but why and from where. It supports detailed filtering by time range, UTM parameters, and channel source, making it a favourite among data-driven teams.

Pricing:

KNO has plans starting at $19/month and scale to $299/month depending on response volume and feature access. Enterprise pricing is also available.

Best for:

Mid-sized to enterprise brands that want to go beyond surface-level insights and embed survey data into their growth and retention strategies.

You can display surveys directly on the Shopify order status page, with a clean, customisable layout. The interface is beginner-friendly, making it a great choice for merchants new to customer feedback tools. You’ll also get a central dashboard for tracking survey responses and NPS trends over time – ideal for identifying friction points early.

While it doesn’t offer a wide range of native third-party integrations, it does include CSV export and supports webhooks for sending data into tools like Zoho CRM or

Pricing: 

It’s free to use for Shopify development stores. Pro plan at $25/month includes unlimited surveys and responses, white-labelling, conditional logic, and detailed analytics. A “Global” bundle plan is available at $199/month, which includes 18+ HulkApps tools.

Best for:

Small to mid-sized retailers focused on NPS tracking and basic attribution, especially those who want a reliable tool without high overheads.

Designed with speed and simplicity in mind, Gojiberry comes with over 20 pre-built templates for common survey questions, making it easy to get started in minutes. Surveys can be embedded on the order confirmation page, shared via link or QR code (perfect for leaving survey notes in your order packaging), and displayed in multiple languages – a big plus for international retailers. You can even add images to questions for more engaging surveys (e.g. “Which product colours would you like to see in our next release?”).

One standout is Gojiberry’s multilingual UI support (English, Japanese, German, French, Spanish, Portuguese), making it ideal for stores that serve diverse audiences. The app also integrates with Shopify Flow for automations and supports data sharing via export, webhook, or QR codes – helpful for sending survey links via tools like Omnisend or in printed order inserts.

Pricing:

Gojiberry’s free plan includes 100 responses/month. The paid “Plus” plan is $15/month unlocking unlimited responses, white-labelling, incentives, and advanced targeting options.

Best for:

Small to mid-sized retailers, especially international stores or those looking to boost engagement through post-purchase follow-ups.

What sets Census apart is its rule-based display logic. You can show different questions based on factors like device type, shipping country, cart contents, or order value – ensuring each customer gets a personalised and context-aware survey. This approach helps improve both response rates and data quality.

Census also includes an AI-generated insights dashboard, summarising key trends and takeaways from your survey data automatically. You can use these insights to refine your marketing campaigns, adjust the shipping or checkout experience, or improve site performance.

Pricing: 

Census pricing starts at $25/month (Premium), with a $50/month (Platinum) tier that adds pre-purchase surveys and advanced exports. Includes a 7-day free trial.

Best for:

Small to mid-sized retailers who want precise targeting and strong attribution data without enterprise-level cost or complexity, or have more complex logic requirements for their follow-up questions.

Next steps: Choosing the right post-purchase survey extension for your Shopify store

The best post-purchase survey tool is the one that helps you do something with the data. Whether you're validating ad spend, improving the customer experience, or identifying your most valuable acquisition channels, the tools we've covered make it easier to collect and act on customer feedback.

What matters most is that you're listening to customers, not just post-purchase, but post-delivery, post-return, and everywhere in between. The insights you gather here can drive smarter marketing, better fulfilment decisions, and a stronger customer experience across the board.

And as your store grows, the ability to connect feedback with fulfilment becomes a real advantage. Starshipit helps you turn survey insights into action, so every order gets the post-purchase experience it deserves. Start your 30-day free trial or book a custom demo with one of our shipping experts to try it for yourself today.