Guide
Getting started with ship from store
Turn your stores into efficient local fulfilment hubs.
For the complete documentation index, see llms.txt.
Utilise retail space and ship from your stores
Grow faster with a 'ship from store' strategy powered by Starshipit’s award-winning technology. In-store fulfilment can keep your freight costs down, improve inventory turnover and increase your delivery speed.
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Over 30k retailers trust Starshipit with their shipping
Toyworld ships online orders 3 days faster with store fulfilment
Toyworld uses its 125-store network to fulfil online orders from stores instead of relying on one central warehouse. Since implementing Starshipit and stockinstore, Toyworld increased online conversion by 118%, lifted click and collect sales by 198%, and now gets national online orders to customers 3 days faster on average.
Read the full case studyWhat is 'ship from store'?
Ship from store is a shipping model where retailers use inventory held in physical stores to fulfil orders from their eCommerce channels (like Shopify, WooCommerce, Adobe Commerce and more).
Basically, when a customer places an order through an online store, that order is sent to the store that’s closest to the customer and fulfilled there instead of a central warehouse. This means less lead time and – potentially – lower transportation costs.
Why ship from your store?
Reduce freight costs
Ship from store is a great way to combat freight costs if you have a network of stores, but don’t have multiple fulfilment centres
Improve inventory turnover
Fulfilling online orders using retail stock means higher inventory turnover (less ageing stock).
Increase delivery speed
Ship from store is a great way to improve your delivery speed and achieve faster delivery timeframes (like same-day delivery).
Sustainability with shorter distances
If you have a store network, chances are the delivery distances will be much lower when you’re able to fulfil orders with local stock.
Reduce cart abandonment
Free (and faster) shipping can have a big impact on reducing cart abandonment. Using the ship from store model can help you meet these timeframes.
Reduce the impact of warehouse issues
With your retail stores able to service online orders, any problems with your main warehouse become far less of a concern.
Manage your store network from one dashboard
No more manual checks! Use our shipping summary dashboard to get a bird’s eye view of orders across your store network.
Access omnichannel shipping solutions to grow your business
Starshipit simplifies omnichannel shipping. Integrate sales channels, automate orders and save on shipping rates. Improve customer communication and gain insights to create a unified shipping experience.
Starshipit is an award winning technology platform
Recognised by the NZ Hi-Tech Awards, Retail Systems Awards, TIN Awards, NORA Awards, VIP Awards, G2 and more.
Ship from store eBook: Get your free copy
No shipping model is perfect. While ship from store offers several benefits, there are some drawbacks to consider. Download our eBook, 'Getting started with ship from store' to learn more about some of the limitations, before utilising this innovative strategy.
Download the eBookDiscover how leading retailers use Starshipit for ship from store
Want to learn more about ship from store?
Webinar
Inside RUBY's ship from store success
Learn the practical tactics behind a successful store-fulfilment rollout.
Case study
Inside RUBY's ship from store success
How a retailer used stores, carriers and fulfilment tools together.
Blog
In-store fulfilment: How to prepare your retail team
Prepare teams and processes for local fulfilment operations.
Ship-from-store FAQs
How do I run ship-from-store fulfilment across multiple retail locations?
Ship-from-store needs one repeatable process across every location: accurate store stock, clear order allocation, practical pick-and-pack steps and carrier collection rules. It can help retailers use local inventory for online orders. Starshipit supports in-store fulfilment, while WMS and Ops Manager capabilities depend on the chosen account and product configuration.
What is ship-from-store fulfilment?
Ship-from-store fulfils an online order from a retail location instead of only a central warehouse. Starshipit can route orders to the right store using rules, helping retailers use store stock for local fulfilment. Set routing criteria around stock availability, delivery coverage and each store’s operational capacity.
Can I use store inventory to fulfil online orders?
Yes. Store locations can fulfil online orders, reducing reliance on one central warehouse. Starshipit routes orders between locations using rules, while your connected sales platform or WMS provides the stock availability. Before rollout, make sure inventory is accurate and each store follows a consistent pick-and-pack process.
Can ship-from-store support same-day delivery?
It can, when a store has stock and the selected carrier service is available for that address. Configure eligible services in Checkout Rates, then test the rates returned for relevant locations and order details. Confirm service coverage, operating hours and cut-off times before promising same-day delivery.
How do I run ship-from-store fulfilment across multiple retail locations?
Ship-from-store needs one repeatable process across every location: accurate store stock, clear order allocation, practical pick-and-pack steps and carrier collection rules. It can help retailers use local inventory for online orders. Starshipit supports in-store fulfilment, while WMS and Ops Manager capabilities depend on the chosen account and product configuration.
Can I use store inventory to fulfil online orders?
Yes. Store locations can fulfil online orders, reducing reliance on one central warehouse. Starshipit routes orders between locations using rules, while your connected sales platform or WMS provides the stock availability. Before rollout, make sure inventory is accurate and each store follows a consistent pick-and-pack process.
What is ship-from-store fulfilment?
Ship-from-store fulfils an online order from a retail location instead of only a central warehouse. Starshipit can route orders to the right store using rules, helping retailers use store stock for local fulfilment. Set routing criteria around stock availability, delivery coverage and each store’s operational capacity.
Can ship-from-store support same-day delivery?
It can, when a store has stock and the selected carrier service is available for that address. Configure eligible services in Checkout Rates, then test the rates returned for relevant locations and order details. Confirm service coverage, operating hours and cut-off times before promising same-day delivery.
