Blog
How to improve your post-purchase eCommerce strategy
Build a delivery experience that keeps customers informed and coming back.
For the complete documentation index, see llms.txt.
Over 30k retailers use Starshipit to deliver great post purchase experiences
Meet your new platform for shipping success
From pick and pack to multi carrier management, post purchase and so much more – Starshipit is your platform to deliver great shipping experiences and save you hours every week.
View all featuresBhumi reduced post-purchase order inquiries by 50%
Branded tracking and notifications reduced customer order inquiries by 50%, ensuring Bhumi’s brand experience stayed strong from purchase to delivery. Starshipit’s centralised dashboard gave the team one place to manage every stage of fulfilment, with order syncing, label generation, carrier assignment and tracking all connected.
Read the full case studyEverything you need for post purchase success
82% of your customers want to receive delivery updates throughout the shipping journey.
- Learn more about shipping-notifications
Shipping notifications
Send customers delivery updates with automated SMS and email notifications, reducing support enquiries.
- Learn more about branded-tracking-page
Branded tracking pages
Keep your brand top-of-mind during the delivery process with customisable branded tracking pages.
- Learn more about branded-returns
Returns
Create a branded returns portal that empowers customers to generate their own return shipping labels and more.
Starshipit is an award winning technology platform
Recognised by the NZ Hi-Tech Awards, Retail Systems Awards, TIN Awards, NORA Awards, VIP Awards, G2 and more.
Why use Starshipit for post purchase?
Why use Starshipit for post-purchase?
Easily get started using our native integrations with dozens of leading carriers and platforms (like Shopify).
Integrate any system with Starshipit using our API
Our API allows you to incorporate the intelligence of Starshipit into your platform with minimal integration effort.
Enterprise grade security and uptime
With GDPR compliance and 99.9% uptime, you can trust Starshipit even in your busiest periods.
Want to learn more about post-purchase delivery?
Blog
How to set up shipping notifications and branded tracking pages
Use tracking communications to keep customers informed and on-brand.
Blog
Keep your customers informed with automated notifications
Build useful delivery updates that reduce uncertainty after purchase.
Guide
Shipping Cost-Cutting Checklist
Find ways to reduce spend across checkout, fulfilment and post-purchase.
Post-purchase FAQs
What is the post-purchase experience in eCommerce?
The post-purchase experience covers what happens after a customer checks out: order communication, delivery, tracking, support and returns. Clear information at each stage helps customers feel confident about their order and gives your team fewer avoidable questions to handle. Start by reviewing the messages and steps customers see after dispatch.
How can I reduce “where is my order?” enquiries?
Send customers clear updates at the moments they expect them, then give them a simple tracking link they can return to. Order confirmation, dispatch and delivery updates are a practical starting point. In Starshipit, branded notifications and tracking can help keep that information in one familiar customer journey.
How can branded tracking improve the post-purchase experience?
Branded tracking gives customers a familiar place to check an order’s delivery progress instead of sending them to separate courier sites. In Starshipit, you can add your brand details and useful customer information to the tracking page. See how to configure branded tracking.
Can I offer customers a self-service returns experience?
Yes, a self-service returns portal can let eligible customers start a return without contacting your team first. In Starshipit, branded returns depend on your plan, carrier setup and return rules. Make the policy, eligibility and next steps clear so customers know what to expect.
What is the post-purchase experience in eCommerce?
The post-purchase experience covers what happens after a customer checks out: order communication, delivery, tracking, support and returns. Clear information at each stage helps customers feel confident about their order and gives your team fewer avoidable questions to handle. Start by reviewing the messages and steps customers see after dispatch.
How can branded tracking improve the post-purchase experience?
Branded tracking gives customers a familiar place to check an order’s delivery progress instead of sending them to separate courier sites. In Starshipit, you can add your brand details and useful customer information to the tracking page. See how to configure branded tracking.
How can I reduce “where is my order?” enquiries?
Send customers clear updates at the moments they expect them, then give them a simple tracking link they can return to. Order confirmation, dispatch and delivery updates are a practical starting point. In Starshipit, branded notifications and tracking can help keep that information in one familiar customer journey.
Can I offer customers a self-service returns experience?
Yes, a self-service returns portal can let eligible customers start a return without contacting your team first. In Starshipit, branded returns depend on your plan, carrier setup and return rules. Make the policy, eligibility and next steps clear so customers know what to expect.
