TorchMonster: Ditching post office lines for weekly time savings

When their weekend side hustle ramped up into a full-time business, husband and wife/co-founder team Sanna and Tim found themselves overwhelmed with shipping admin – including daily trips to the post office.

Looking to bring some order to the shipping chaos that’s involved in getting a business off the ground, they started to use Starshipit to manage their shipping. What followed was a shift that can only be described as dramatic: faster fulfilment and smoother operations that have continued to keep pace with their growth.

With an easy setup and handy fulfilment automations that “just work,” TorchMonster now ships smarter, not harder, and they’re ready for whatever comes next.

“We’d get one or two orders a week,” Sanna explains. “I handwrote every label and walked them to the post shop with my baby. We were just making it up as we went.”

But as word started to get around and their customer base grew, TorchMonster quickly became more than a side project.

From handwritten labels to an overwhelming shipping workload

As TorchMonster grew into a full-fledged business, the manual shipping processes that were manageable in the early days couldn’t keep up. Sanna had been handling every order manually – writing addresses by hand, managing inventory in a home garage, and walking parcels to the post office. There was no automation, no tracking system, and no streamlined process, just grit and late nights. Then the pandemic hit.

During the COVID lockdowns, demand for their torches and accessories skyrocketed. One week alone brought in more orders than they’d seen in the fledgling company's history, exposing just how fragile their fulfilment setup had become.

For a growing business juggling family, logistics, and big opportunities, it was clear they needed a smarter, more intuitive solution, one that would save time, reduce stress, and scale with them. Enter, Starshipit.

As the business grew, TorchMonster needed a fulfilment solution that didn’t feel like another job to learn. Tim, TorchMonster’s co-founder and a longtime early adopter of smart tools, had came across Starship early on and immediately knew it was a fit.

“Tim’s always on the lookout for tools that just make things work better, and as soon as he tried Starshipit, he said, ‘This is so much better.’ It was such a relief to finally have something that felt modern and intuitive.”

Now, years later, Sanna prints all of the day’s orders in one go, saving valuable time and reducing room for error during busy periods. Whether she’s editing a shipment, generating a return label, or just checking statuses, Starshipit gives her the control she needs without slowing her down.

“The automations, the ability to edit orders, Starshipit just gives me control without making it complicated. It’s saved me so much time and stress.”

What used to be a time-consuming task is now a smooth, reliable part of the business and one less thing to worry about.

From the start, Starshipit’s native integration with NZ Post meant they could start shipping straight away, with no technical setup or complicated onboarding. As they began exploring international orders, the same ease-of-use applied.

Adding new carriers is as simple as selecting one from the list and setting up basic shipping rules. No custom development. No delays.

Whether they’re sending a local overnight parcel or shipping gear overseas, TorchMonster knows Starshipit will handle the handoff, automatically, accurately, and without the headaches.

Ready to make shipping the easiest part of your business?

If TorchMonster’s story resonates with you, there are a few simple ways to experience the same kind of fulfilment flow that helped Sanna and Tim grow their business, without the stress.

You can start with a free, personalised demo from one of our shipping experts. We’ll walk you through how Starshipit works, show you the features Sanna loves most, and help you tailor the platform to fit your unique setup.

Prefer to dive straight in? Sign up for a 30-day free trial and start streamlining your shipping today. One of our team members will check in to offer support as you go.

Or if you’d rather explore on your own, try our interactive demo to get a feel for how Starshipit works behind the scenes.