Product update: October 2024

2024-10-28

Written by David Renwick

Starshipit October updates

Hey there! 👋 Welcome back to another Starshipit product update. We’re getting into the thick of it with peak season, so this month our team has been hard at work optimising the features you depend on day in and day out.

Of course, we’ve also got a number of new features that are sure to simplify your workflow during the busy season (and beyond), like improved analytics for the Classic UI, the ability to customise rates and more.

Check out the video for a quick overview of the top new releases or read on for the full list of updates!

🔵 Top tip! You can now subscribe to receive email notifications for new changelog entries, simply by clicking "Subscribe" at the top of our changelog.

Subscribe to updatesSee full changelog

Watch the product update video

Get a quick overview of the top new features in the October product update.

What's new in Starshipit

Discover all the new features in Starshipit for October.

Packing Validation (Classic UI)

Packing Validation is now available in Classic UI! This feature enables you to verify that all items in an order are correctly packed before dispatch.

This tool provides real-time feedback, instantly notifying you of any discrepancies or missing items so you can address issues before orders are sent out. This ensures accurate shipments and helps you reduce errors.



Why use Packing Validation?
  • Reduce packing errors: Save money by reducing incorrect orders, which means fewer costly replacements or reshipments.
  • Fewer customer service enquiries: Fewer mistakes lead to fewer customer queries, freeing up your support team.
  • Cut down on returns: Accurate packing means fewer returns, reducing handling costs and streamlining your operations.
  • Create happier customers: By delivering the right products the first time, you'll boost customer satisfaction and retention.

Improved shipping analytics (Classic UI)

Analytics is now available in the Classic UI, bringing powerful insights and tracking capabilities directly into Starshipit.




Why use shipping analytics?

With shipping analytics, you can analyse multiple shipping metrics to improve your delivery experience and make data-driven decisions.

For example, view real-life shipping performance data from your business to learn if carriers are meeting key shipping delivery KPIs.

Updates for Classic UI include
  • Improvements to the Dashboard (now called 'Shipping Summary') and a new dashboard called 'Shipping Performance'.
  • Reports has been moved under 'Analytics' in the navigation.

Images on packing slips and packing summaries

Starshipit now supports displaying product images on packing slips and packing summaries for orders imported from Shopify, WooCommerce and eBay.

If your products on Shopify, WooCommerce or eBay have images, Starshipit will automatically import and store them in your account. You can then set up your packing slips and packing summaries to display the item images. Simple!

Read the guide

Customise your rates and carrier services

You can now fully customise your rates and carrier services directly within Starshipit. Unlike live rates at checkout, these changes will be visible in your orders within your Starshipit dashboard.

This feature is ideal for those who want to:

  • Change carrier service display names
  • Add margins to your rates in the app, including margins that reflect carrier surcharges
  • Apply margins across child accounts
  • Hide specific carrier services

For more details and setup instructions, check out our support guide.

Read the guide
Countdown to peak 6 quick tips for shipping success

Own sender number for SMS

You can now send SMS messages from your company name, instead of a random number. This is a great way to ensure a consistent brand experience right through the post-purchase stage.

Read more

Improve your email deliverability with DKIM

We’ve added a new feature to help improve your email deliverability using DomainKeys Identified Mail (DKIM).

What does it do?

DKIM ensures your emails are authenticated, proving to recipients’ email providers that your domain is legitimate, reducing the chance of your emails ending up in spam folders.

Learn more
Starshipit Dashboard tags

Filter orders by tags (Classic UI)

You can now filter unshipped orders by tags in the Classic UI, making it even easier to manage and prioritise your workflow. Whether you’re organising orders by attributes such as 'High Priority', 'Gift Order', or 'International Shipping', this feature allows you to further customise your view based on your needs.



Tip: Use tags to add custom labels to your orders, making it easier to identify important details about different orders at a glance in the orders grid. Tags help you streamline your fulfilment process by easily communicating instructions to your fulfilment team.



Get accurate shipping times

Machine-learning estimate transit times: 8 new carriers added

We've expanded our carrier coverage for estimated transit times using machine learning.

We’ve now got support for 8 additional carriers!



Here's a quick recap: We use our pool of historical delivery data to provide estimated transit times for shipments based on where you're sending to and from, making it even easier for you to plan your deliveries with confidence.

Current list of supported Carriers
  • Australia Post
  • CouriersPlease
  • Fastways (Aramex)
  • MyPost
  • Startrack
  • TNT
  • ⭐ New: NZ Post domestic
  • ⭐ New: Toll IPEC
  • ⭐ New: Toll Priority
  • ⭐ New: Sendle domestic
  • ⭐ New: NZ Couriers
  • ⭐ New: Direct Freight
  • ⭐ New: Post Haste
  • ⭐ New: Castle Parcels

To see estimated transit times, open an order and check the ETA column under the Carrier section.

Learn more
Product illustration with tiles showing different analytics tools.

New reports

We’re pleased to introduce two new reports: the Shipping Price Report and the Delivery Performance Report.

These reports include prebuilt pivot tables and charts based on user feedback, making performance analysis much easier and more efficient for users.

Learn more

What’s new: Carriers

See what's new with our carrier partners, including CouriersPlease and TNT.

Starshipit and Couriers Please Integration

Ship dangerous goods with CouriersPlease

We've streamlined the process for shipping dangerous goods with CouriersPlease. Just add the 'CPL-DGS' tag to your orders, and we'll ensure your shipment is correctly marked as containing dangerous goods.

For full details, take a look at our support guide.

Learn more
Starshipit and TNT Integration

Ship dangerous goods with TNT

We’ve made it easier than ever to ship dangerous goods with TNT. Simply apply the new 'TNT-DGS' tag to your TNT orders, and we’ll automatically flag your shipment as containing dangerous goods.

For more details, check out our support guide.

Learn more

What’s new: Integrations, platforms and apps

See what's new with our integration and platform partners.

Starshipit and Peoplevox Integration

Updates for Peoplevox

We’ve made some changes to our Peoplevox integration, adding new features to streamline your workflow:



Multi-package orders

You can now consolidate multiple packages into a single shipment, instead of creating separate consignments for each package in a multi-package order.
Simply enable the "Consolidate multi-packages into one shipment" setting, and we’ll generate a single label once the entire order is dispatched.

Product Catalogue support

We’ve added support for the Peoplevox product catalogue. This allows you to override fields like price or fill in missing attributes (e.g., material, mid code). The catalogue matches SKUs in your order and automatically updates any missing or incorrect details before printing.

Carrier service writeback

When you change the carrier service in Starshipit, this change will now automatically reflect in Peoplevox, helping you avoid conflicts with platforms like Magento and Shopify. To enable this, turn on the "Write back service type to Peoplevox" setting.

Company name import

Need to import the company name from Peoplevox? You can now do this easily with our new feature.

Helpful person holding lightbulb

Wrap up

And that wraps up our October 2024 product update. Keep an eye on our changelog to get notified of all new releases, good luck for peak season – and happy shipping!

David Renwick

David Renwick

David is Starshipit's Product Marketing Lead. When he's not whipping up a fresh new product update or chatting to customers for a new case study, you'll typically find him scoping out coffee spots and talking about what's on at the movies. Connect with him on LinkedIn.

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