Sendle cancels all shipments: What retailers need to know and do next

Sudden carrier disruptions are never easy, especially when they happen without warning and directly impact your ability to ship orders.

As of 11 January 2026, Sendle has halted all new parcel bookings via its dashboard and partner APIs. This change took effect immediately and affects retailers who rely on Sendle for parcel pickup and delivery.

If you’re currently using Sendle as part of your fulfilment process, particularly as your primary or sole carrier, this update will be disruptive. If you already ship with multiple carriers, the operational impact is likely to be far smaller.

Below we'll walk you through what we know so far, what it means for existing shipments, and how you can use Starshipit's multi-carrier features to keep orders moving.

Table of contents

• What this means right now for Sendle shipments
• What to do immediately if you rely on Sendle
• Why a multi-carrier strategy matters in 2026
• Using Sendle but new to Starshipit?
• How Starshipit keeps your orders moving
  • Starter and Starter Plus (up to 500 labels)
  • Professional and Professional Plus (up to 5000 labels/ month)
  • Enterprise and Enterprise Plus (10K+ labels/ month)
• Final thoughts

What this means right now for Sendle shipments

Earlier this week, Sendle announced it would halt all future parcel bookings with immediate effect. The decision followed recent changes at a parent-company level after Sendle became part of Fast Group in 2025.

To remove confusion and avoid misinformation, it’s important to be clear about what is and isn’t possible right now. The following reflects Sendle’s own guidance to customers.

New bookings:

• Not possible – Sendle is no longer accepting new parcels into its network. This applies to bookings made directly through Sendle as well as those made via partner platforms and APIs.
  

Parcels already in transit:

• Any parcels that have already been picked up will still be delivered at the discretion of the delivery partner handling the shipment.
• For updates on specific deliveries, end customers may need to contact the relevant delivery partner directly.

Scheduled pickups from 12 January onward:

• Cancelled – Any bookings scheduled for pickup on or after 12 January 2026 have been cancelled by Sendle.

Customer communication:

• Retailers may need to proactively communicate with customers whose orders were due to ship via Sendle.
• Where possible, customers should be directed to the delivery partner for updates on parcels already in transit.
  

While this situation is understandably disruptive, the key takeaway is that Sendle cannot be used for any new shipments, and retailers need to take immediate steps to route orders through an alternative carrier.

What to do immediately if you rely on Sendle

If Sendle was part of your regular shipping workflow, acting quickly will help minimise delays, rework, and customer frustration.

1. Switch new orders to another carrier

Before shipping any new orders, you’ll need to select an alternative carrier. Common plug & play carriers used by Starshipit retailers include:

• MyPost Business
• Aramex

All of these offer a range of domestic and international services and support self-service account setup – similar to what many retailers valued about Sendle.

The most important step is ensuring every new order is assigned to an active carrier before labels are generated or pickups are scheduled.

What is a plug and play carrier?

A plug and play carrier makes it easy to sign up and start shipping right away. You can create an account online without speaking to a sales rep, choose how you pay, and there are no minimum volume requirements to get started.

Key features include:

• 💳 Pay by credit card
• 📊 No minimum volumes
• 💰 Access volume-based discounts
• 🔒 No lock-in contracts or hidden fees

In contrast, some traditional carriers may require a sales conversation and contract before you can begin shipping.

2. Update orders already in your system

What you need to do next depends on the status of your orders:

• If labels haven’t been printed yet: Orders can be updated in bulk in Starshipit to assign a new carrier before shipping.
• If labels were already created: Those orders will need to be reprocessed so a new carrier and service can be selected.

The goal here is to avoid orders sitting in limbo or assigned to a carrier that can no longer accept parcels.

3. Prevent Sendle being used accidentally (for Starshipit users)

To avoid repeat issues, it’s important to remove Sendle from all parts of your fulfilment setup in Starshipit where it may still be selectable.

A quick checklist for retailers using Starshipit:

• Disable Sendle in Courier settings: 
  • Settings > Couriers – make sure Sendle is disabled
• Remove any rules that assign Sendle as the carrier: 
  • Settings > Rules – remove any rules that assign Sendle as the delivery partner
• Check checkout rate configurations and untick Sendle:
  • Settings > Checkout rates > Advanced configuration – untick Sendle
• Confirm another carrier is set as your default:
  • Default courier settings – make sure another courier is set as default

Disabling Sendle only prevents it being used for new shipments. Historical shipments, tracking data, and reports are not affected.

Carrier disruptions can happen quickly. They may be caused by mergers, operational issues, network constraints, or wider market conditions. When they do, the impact depends largely on how much flexibility your shipping setup allows.

A good next step is to review how flexible your current setup is:

• Do you have an alternative carrier ready to go if one becomes unavailable?
• Can new orders be re-routed without manual rework?
• Are your defaults and rules set up to support quick changes?

If you’re currently shipping with a single carrier, this may be the right time to add one or more alternative options. 

Having more than one carrier available can help you:

• Keep orders moving if something changes unexpectedly
• Reduce manual updates across orders
• Maintain consistent delivery experiences for your customers

One of Sendle’s strengths was its easy self-service account setup, which made it accessible for growing retailers. That same setup model exists with other carriers today, including MyPost Business and Aramex, making it easier than ever to build in a backup option.

In 2026, resilience is about putting small, practical measures in place so you’re ready to respond when something changes.

Using Sendle but new to Starshipit?

If the Sendle disruption has you reassessing your fulfilment setup, now is a good time to explore platforms like Starshipit that help you stay flexible and operational when carriers change.

Here are a few practical things to look for when considering a shipping automation platform:

1. Carrier and workflow flexibility – Support for multiple carriers and easy switching to avoid single-point dependency.
2. Rapid onboarding – Tools and support to get set up quickly when time matters.
3. Integration with your stack – Seamless connections with your eCommerce platform, marketplace, or back-office systems to reduce manual work.
4. Scalability – A pricing structure and features that match your current volume, with room to grow.

Starshipit meets these requirements and offers a range of plans designed to support you at various stages, from emerging sellers to large-scale operations.

How Starshipit keeps your orders moving

Starshipit is a shipping automation platform that helps retailers manage orders and fulfilment from a single dashboard, connect multiple carriers, automate label generation, and streamline shipping workflows. Retailers using Starshipit have saved up to 72% in time and shipping costs by automating key parts of their fulfilment process.

Whether you’re just starting out, scaling up, or need greater operational control, Starshipit’s plans provide the flexibility to ship efficiently without being locked into one carrier.

Our Starter plans are often a good fit if you’re shipping consistently but not at high volume, looking to add multiple carriers, and managing fulfilment with a small team.

How Starshipit supports you:

• Connect multiple carriers so you’re not reliant on just one provider
• Manage all shipments from a single dashboard
• Print labels, generate manifests, and track deliveries in one place
• Set default carriers and basic rules to reduce manual decision-making
• Integrate easily with your ecommerce platform to keep fulfilment flowing

These tiers are ideal if you need to get back to shipping quickly and want a simple way to introduce carrier flexibility.

*Pricing starts at $45AUD per month

Our Professional plans are a good match for your business if you’re shipping hundreds to thousands of orders per month, managing multiple sales channels, or looking to automate more of your fulfilment workflow as you scale.

How Starshipit supports you:

• Ship with multiple carriers from a single workflow
• Automatically assign carriers using more advanced rules based on cost, speed, destination, or business logic
• Reduce manual rework during peak periods or when conditions change
• Maintain consistent fulfilment processes as order volumes increase
• Gain clearer visibility over shipping activity to support operational decisions

These tiers are ideal if you’re focused on scaling efficiently while keeping fulfilment manageable for your team.

*Pricing starts at $180AUD per month

Our Enterprise plans are often a good fit if you’re shipping thousands of orders per month, operating across multiple locations or regions, and require unlimited users on the platform. 

These plans are used by some of the fastest-growing, high-volume retailers, including Meshki, Princess Polly, White Fox, and HiSmile, who rely on Starshipit to support scale and operational resilience.

“We would have really struggled to scale if it wasn’t for Starshipit. Before using their app, our tech platforms weren’t talking, and we would have had to log in to multiple carrier accounts to get orders out the door. Now, all of that is handled automatically, meaning we save 1000s of hours and dollars in fulfilment time.“

Damien Park-Nielson, Head of Operations at Meshki

How Starshipit supports you:

• Manage complex, multi-carrier operations from a single platform
• Apply sophisticated rules and automation at scale
• Support larger fulfilment teams and higher operational throughput
• Integrate Starshipit into broader warehouse or order management workflows
• Maintain continuity and resilience during peak periods or unexpected disruptions

These tiers are designed to support long-term scale, operational stability, and confidence as your business grows.

*Pricing starts at $495AUD per month

Built to fit your existing tech stack

Using a shipping platform shouldn’t mean rebuilding your entire fulfilment operation.

Starshipit offers native integrations with a wide range of eCommerce platforms, marketplaces, warehouse management systems (WMS), and order management systems, making it easier to transition without disrupting the rest of your setup.

Whether you’re fulfilling orders directly from your eCommerce platform, operating across multiple sales channels, or using a warehouse or 3PL, Starshipit is designed to slot into your existing workflows, not replace them.

For retailers navigating this disruption, that means:

• Faster onboarding without lengthy implementation projects
• The ability to keep your current tech stack in place
• A smoother transition to alternative carriers and a multi-carrier setup

If you’re unsure how Starshipit fits with your current systems, our team can help confirm compatibility and guide you through the best next steps.

Final thoughts

We know this situation may be frustrating, especially if Sendle played a big role in your shipping operations. The good news is that there are practical steps you can take today to keep orders moving and customers informed.

Whether you’re a Starshipit customer or simply navigating this disruption as a retailer, flexibility is the common thread. Platforms and processes that support multiple carriers help businesses stay calm, responsive, and in control, even when the unexpected happens.

Shipping shouldn’t grind to a halt because one carrier does. With the right foundations in place, continuity is possible. If you need a hand with your fulfilment setup to ensure your orders are re-routed to a new carrier – don’t hesitate to get in touch with our team today. Or if you'd like to see how you can use Starshipit to stay flexible using a multi-carrier strategy, start your free trial now.