Starshipit February updates

Hey there! 👋 We hope you had a chance to enjoy a well-deserved break over the holidays and are feeling refreshed and ready to take on the year ahead. As we kick off 2025, we’re excited to bring you a host of updates designed to streamline your shipping operations and enhance your experience with Starshipit.

In this update, we’re introducing:

• 💰 A redesigned the Checkout Rates setup process with a new configuration page and improved workflow for a more intuitive and efficient experience.
• 📦 Even more carrier integrations, giving you greater flexibility and choice when it comes to your shipping network (Including Bonds Courier, Urgent Couriers and more).
• 🎨 A refreshed, modern colour palette for the Classic UI, bringing a cleaner and more contemporary feel to your workflow.

Let’s dive into what’s new!

🔵 Top tip! You can now subscribe to receive email notifications for new changelog entries, simply by clicking "Subscribe" at the top of our changelog.

Watch the product update video

Get a quick overview of the top new features in the February product update.

Here’s what’s new:

• ✅ Form-based setup – We’ve introduced a streamlined, form-driven approach for enabling new shipping products and services. This makes setup clearer and more straightforward.
• ✅ Active carrier services display – You’ll now only see active carrier services in a structured grid format, eliminating clutter and giving you a clear view of what’s enabled at checkout.

These enhancements are designed to save you time, reduce complexity, and give you better control over your checkout shipping options.

What's new?

• A modernised colour scheme for a fresher, more polished experience
• A more cohesive look that aligns with our brand

What's not changing?

• All features, buttons, and layouts remain exactly where you expect them to be
• Your workflow stays the same, no functionality has been altered

This update is all about aesthetics, ensuring a smoother and more visually engaging experience.

More control and transparency with Customised Rates

Our Customised Rates feature helps you fine-tune the shipping rates you see in Starshipit, so they better reflect your costs. Based on your feedback, we've made some handy improvements:

• Margins won’t apply when a courier rate is $0 or not returned, keeping the Cheapest Carrier rule accurate.
• A new Margin column in the Shipping Price Report gives you a better breakdown of your costs.
• Customised rates from a parent account can now be applied to all child accounts—overriding individual settings—or selectively applied to specific ones.
• For supported child accounts, customised rates (including margins) now show in the shipping breakdown, providing more transparency.
• It’s now easier than ever to select which child accounts receive customised rates, making setup a breeze.
• We've modified our pricing breakdown for 3PL child accounts so that these margins will not be visible.

Print directly from your mobile device

You no longer need a desktop or the Print Client to handle your labels. Printing now happens directly from your device:

• iOS: Use AirPrint to send labels straight to your printer. You can save your preferred printer in the app settings for faster printing.
• Android: Print labels seamlessly using the built-in print dialog, similar to printing from a browser.

Other improvements

We’ve also made a few updates to improve order processing in the app:

• Filters that stick – Order filters now persist across sessions, even if you close the app or switch orders.
• Continuous scrolling – Infinite scrolling is here, so you can view all your orders without limits. Easily refresh by pulling up on the list.
• Invalid address labels – Quickly identify orders with invalid addresses before picking. Note: resolving these still requires the desktop app for now.
• Bulk pick improvements – Multi-selecting and bulk picking now consolidates identical SKUs into one list, making batch picking smoother. You can also sort items by different attributes to speed up picking.
• Barcode scanning only – A new setting (Settings > Configure Scanner) removes manual pick buttons, so items can only be picked/packed by scanning a barcode.
• Packing exit confirmation – If you start packing and try to exit mid-way, you’ll now get a confirmation prompt to prevent accidental closures.
• Force label printing – A new setting (Settings > Enforce Printing Labels) stops users from marking orders as packed without printing a label first. No more missing labels!
• Use a physical scanner – Connect a Bluetooth barcode scanner instead of using your phone’s camera. Enable it under Settings > Configure Scanning.
• Smarter search behaviour – By default, scanning an order number adds it to a bulk pick list. Prefer scanning to instantly open an order? Enable Go Straight to Order Processing under Settings > Order Search/Scan Behaviour.

How it works

Upload your Australia Post CSV invoice in Classic UI (Analytics > Reports > Invoice Reconciliation), and Starshipit will match it to your shipments. You’ll get a report showing:

• What your customer paid.
• The estimated shipping cost from Australia Post.
• The actual invoiced amount.
• Any discrepancies, so you can review unexpected charges.

Got a request for another carrier?

Right now, this feature supports Australia Post, but we’re looking to expand it. If you’d like to see other couriers added, log a request on Canny and let us know.

As a quick refresher, with live rates, you can:

✔️ Provide up-to-date shipping costs based on carrier pricing

✔️ Improve pricing transparency for your customers

✔️ Minimise unexpected shipping fee discrepancies

Residential Sender Address

• Flag sender addresses as residential by ticking "Sender Address is Residential" in Settings > Couriers > TNT > Advanced
• Once enabled, residential surcharges will apply to sender addresses.

Residential Receiver Address

• Add the DestinationIsResidentialAddress tag to flag receiver addresses as residential.
• Automate this process using rules in Starshipit (e.g., assign the tag based on postcode or address).

These updates help you avoid unexpected fees and improve rate accuracy.

What’s new: Integrations, platforms and apps

See what's new with our integration and platform partners.

Here's a look at the enhancements:

• ✅ Amazon Tax Import – Orders from Amazon can now include tax values, ensuring correct order value adjustments and more accurate reporting.
• ✅ Amazon Address Mapping – A new option allows you to map Address Line 2 to "Building" in Amazon integration settings. This gives you more flexibility in how addresses are structured. (This setting is off by default.)

These updates help ensure smoother order processing and greater accuracy with your Amazon shipments.

With the Import Channel ID as a Tag setting, you can

• Filter orders: Use the orders grid to filter by specific store IDs.
• Create rules: Automate workflows using tags, e.g., “If Tag = [storefront ID], assign to X account” or “Set carrier to X.”

This rounds out our BigCommerce storefront offering, as we also support writeback for multi-storefront setups.

3PL Central: New writeback options

We’ve introduced new settings to improve compatibility with 3PL Central’s billing scripts and account configurations.

• Recalculate charges on writeback: A new setting allows you to trigger 3PL Central to recalculate Auto Charges during writeback by including the recalcAutoCharges field.
• QuickBooks integration enabled: Another setting includes the invoiceCreationInfo field for accounts using QuickBooks. This field is excluded for non-QuickBooks accounts to prevent API call failures.