Blog
Shipping emails: The best examples, with free templates
Templates and practical guidance for the delivery updates customers actually read.
For the complete documentation index, see llms.txt.
Keep customers informed with shipping notifications
Send customers live delivery updates with automated SMS and email notifications, reducing support team enquiries. Customise the look and feel of your shipping notifications and choose which ones to send – and when.
- 30-day free trial
- No credit card required
- 5-star support
Over 30k retailers use Starshipit to automate their shipping notifications
Starshipit: Your all-in-one platform for order tracking and notifications
Use Starshipit to manage your eCommerce delivery tracking. Create branded tracking pages and automated shipping notifications for each stage of the delivery journey.
Learn more about tracking pagesBhumi cut delivery questions by 50% with customer notifications
Branded tracking and notifications reduced customer order inquiries by 50%, ensuring Bhumi’s brand experience stayed strong from purchase to delivery. Starshipit also aligned with Bhumi’s sustainability goals, reducing waste through automated fulfilment, shipping notifications, and packaging recommendations.
Read the full case studyStarshipit is an award winning technology platform
Recognised by the NZ Hi-Tech Awards, Retail Systems Awards, TIN Awards, NORA Awards, VIP Awards, G2 and more.
Build a world-class shipping notification experience with Starshipit
Send package notifications via email and SMS
Keep your customers in the loop throughout the delivery process with email and SMS updates.
You control your shipping notifications
Say goodbye to default courier updates – use Starshipit to design every aspect of your notifications.
A branded post-purchase experience
Link customers to your branded tracking pages directly from your notifications, creating a seamless post-purchase experience.
Want to learn more about shipping notifications?
Blog
How to set up shipping notifications and branded tracking pages
Use tracking communications to keep customers informed and on-brand.
Blog
Keep your customers informed with automated notifications
Build useful delivery updates that reduce uncertainty after purchase.
Case study
Maude Studio cuts shipping time by 1 hour daily with automation
A small-team example of automating routine shipping work.
Shipping notifications FAQs
How can I keep customers automatically updated after they order?
Start with automated messages at the moments customers care about: order confirmation, dispatch, delivery and delays. Starshipit lets retailers send branded email and SMS shipping notifications and choose the updates they send. A branded tracking page can also give customers a single place to check an order’s progress.
What are branded shipping notifications?
Branded shipping notifications are delivery updates that use your retailer’s own identity instead of generic carrier messaging. With Starshipit, you can tailor email and SMS templates for selected delivery stages, so customers recognise the sender, see relevant tracking details and know where to go when they need help.
How do automated shipping notifications work?
Choose the delivery events that matter to your customers, then enable a notification for each one. Starshipit can trigger email or SMS updates from label printing through to delivery. This removes the need for your team to send individual messages while keeping customers informed as their order moves.
Can I send shipping updates by email and SMS?
Yes. Send email, SMS or both, depending on the customer journey you want to create. In Starshipit, each enabled delivery stage can use its own template, and messages can include details such as the tracking number, tracking link, courier name and order reference.
How can I keep customers automatically updated after they order?
Start with automated messages at the moments customers care about: order confirmation, dispatch, delivery and delays. Starshipit lets retailers send branded email and SMS shipping notifications and choose the updates they send. A branded tracking page can also give customers a single place to check an order’s progress.
How do automated shipping notifications work?
Choose the delivery events that matter to your customers, then enable a notification for each one. Starshipit can trigger email or SMS updates from label printing through to delivery. This removes the need for your team to send individual messages while keeping customers informed as their order moves.
What are branded shipping notifications?
Branded shipping notifications are delivery updates that use your retailer’s own identity instead of generic carrier messaging. With Starshipit, you can tailor email and SMS templates for selected delivery stages, so customers recognise the sender, see relevant tracking details and know where to go when they need help.
Can I send shipping updates by email and SMS?
Yes. Send email, SMS or both, depending on the customer journey you want to create. In Starshipit, each enabled delivery stage can use its own template, and messages can include details such as the tracking number, tracking link, courier name and order reference.
