How Quantium Solutions drives global fulfilment success with Starshipit

International logistics and fulfilment services provider (3PL) Quantium Solutions has been on the up and up since they were founded in 2001.

With Starshipit powering their shipping and fulfilment since 2018, increasing efficiency and reducing costs across the business, the potential for continued cross-border growth is unlimited.

With Starshipit, Quantium Solutions has been able to eliminate manual carrier integrations, tightly control shipping margins and run lean, efficient warehouses to service the diverse needs of their international clients.

Learn how Quantium Solutions has grown to become the fulfilment powerhouse they are today, and how they’ve used Starshipit as a partner for global scale.

“We offer a full suite of customised fulfilment and delivery solutions, to allow online sellers to focus on growing their business while we take logistics off their hands.” - Per Gustafsson, Country General Manager (ANZ), Quantium Solutions.

It would be an understatement to say that providing logistics and fulfilment services to multiple clients is tough. Beyond the typical fulfilment, account management and cost challenges, Quantium Solutions needs to ensure it’s able to keep up with the demands of a varied (and growing) customer base.

The challenge

Success in a multi-client environment

As every fulfilment and logistics provider knows, the devil is in the details. For these organisations, managing the distinct fulfilment needs of dozens or even hundreds of distinct clients requires both global expertise and the very best technology.

Quantium Solutions knows this challenge all too well. The team must balance the needs of multiple businesses across different countries, each with their own shipping requirements and above all else, a need to provide error-free delivery experiences to customers.

The solution

It takes many interconnected systems to ensure success in logistics and fulfilment services – Starshipit is one integral part of this solution.

Following a decision to launch in Australia, Starshipit partnered with Quantium Solutions. The goal? To deliver a seamless fulfilment service for online ordering, international delivery, warehousing, and tracking for thousands of Australian and international businesses.

For Quantium Solutions, Starshipit acts as the shipping brain, enabling seamless integration with carriers and sales channels and linking into other key parts of the fulfilment process– including a truly innovative packaging process.

“Starshipit gives us access to a wider customer base so that we can offer our services to more businesses– be it the small home-based sellers or large enterprises. Our strong physical presence in Asia and around the world means more online sellers can grow their businesses overseas.”

- Per Gustafsson, Country General Manager (ANZ), Quantium Solutions

In the warehouse

When you’re fulfilling orders out of your warehouse for multiple businesses, every second matters - and inefficiencies start to add up. Quantium Solutions solves this by running a lean, experienced team – and empowering them with automation.

With Starshipit’s Swiss army knife-like selection of pick and pack features, the team can shave hours off their fulfilment and ensure orders are always ready for pickup by their designated carrier.

Starshipit tip: Bulk printing packing slips and labels, packing validation and recommended packaging all help to reduce the chance of human error and save hours every week.

The integrated packing process is powered by Starshipit, which drives label generation through the machine. As the product moves through the machine to be packed, Starshipit recognises the order, seller account and delivery address. The label is then printed and allocated to the correct order, eliminating human error and saving time.

Better delivery experiences for end customers

Finally, Quantium Solutions can deliver better experiences for end-customers by effectively managing the post-purchase journey. Starshipit enables them to keep customers updated with branded shipping notifications, providing real-time updates from dispatch to delivery.

This transparency is the key to customer loyalty. Additionally, the automated returns process allows customers to initiate returns easily, simplifying what is often a frustrating experience and reducing the workload on customer service teams.

Starshipit tip: Starshipit also offers robust reporting and analytics functionality, enabling businesses to both keep a finger on the pulse of their day-to-day operations, and pull detailed reports to tackle tasks such as invoice reconciliation.

Next steps: Are you ready for a seamless fulfilment solution?

If Quantium Solutions’ success story has inspired you, there are several ways you can start experiencing similar growth and efficiency improvements.

Firstly, we recommend booking a free, personalised demo of Starshipit with one of our shipping experts. They’ll guide you through the platform's 3PL-specific features and demonstrate how it can be tailored to meet the unique needs of your business – and your customers.

If you're eager to dive in, you can sign up for a free 30-day trial right now, and one of our shipping and fulfilment experts will reach out to assist you shortly.

Alternatively, you can explore our interactive demo to see firsthand how Starshipit can transform your logistics and fulfilment operations. We look forward to partnering with you on your journey to logistics excellence!