How SkuPoint Logistics manages 8,700 SKUs with 99.95% fulfilment accuracy using Starshipit WMS

From two clients at launch to six active clients, Australian 3PL SkuPoint Logistics has tripled its client base while maintaining 99.95% fulfilment accuracy.

With Starshipit WMS, the team manages approximately 8,700 SKUs across businesses with very different fulfilment requirements, from swimwear and phone accessories to bulky products.

By building barcode scanning, inventory management and shipping into its operations from day one, SkuPoint Logistics has established consistent warehouse processes to support its growth.

Table of contents

• Building a 3PL designed to grow
• Before launch: Building the right warehouse foundations
• The challenge: Growing a 3PL without adding complexity at every fulfilment step
• The solution: One connected framework for inventory, fulfilment and shipping
• The impact: Accurate fulfilment and a foundation for growth
• Building a 3PL that clients can grow with
• Ready to manage more clients without adding more complexity?

When SkuPoint launched with two clients, Carlos chose to build the warehouse around Starshipit WMS from the beginning. Rather than introducing separate processes for every new brand, he wanted one consistent way to manage stock, fulfil orders and give customers visibility of their inventory.

SkuPoint now serves six active clients and manages approximately 8,700 active SKUs within one warehouse operation. Across 3,663 orders dispatched since launch, the business has recorded just two fulfilment errors.

“Because SkuPoint is a relatively new 3PL, we had the opportunity to build the warehouse around scanning and WMS processes from the beginning rather than having to migrate away from spreadsheets and manual processes later.”

Carlos Pardo, Founder & Operations Manager, SkuPoint Logistics

That decision shaped how SkuPoint would receive stock, manage inventory and dispatch orders for multiple clients.

The challenge: Growing a 3PL without adding complexity at every fulfilment step

One customer presented a particularly complex requirement: approximately 8,000 product bundles that needed to be configured before fulfilment could run smoothly. Carlos estimated that handling the setup manually could have taken days or weeks.

Accurate orders and a dependable dispatch promise

As order volumes grow, so does the importance of getting each step right.

SkuPoint needed reliable processes for receiving stock, picking the correct items and preparing orders for dispatch. The business also wanted to support same-day dispatch for orders received before its cut-off time. For a 3PL, fulfilment accuracy and dependable dispatch are essential to maintaining customer trust.

Clients who need visibility and control over costs

SkuPoint's clients also need confidence in the stock they have entrusted to the warehouse.

That means being able to check inventory information without requesting manual updates from the operations team. Shipping costs create another challenge. For one customer selling bulky products, freight charges vary significantly by delivery postcode. A flat shipping charge can leave the retailer absorbing more of the cost for certain destinations.

The solution: One connected framework for inventory, fulfilment and shipping

8,000 bundles configured in a day

When a client needed approximately 8,000 bundles configured, Carlos worked with the Starshipit team to set up the requirement. He says the combination of WMS flexibility and Starshipit's support enabled the setup to be completed in around a day.

“For one client, we needed to manage approximately 8,000 bundles. With the support of the Starshipit team and the flexibility of the WMS, we were able to get the setup completed in around a day rather than turning it into a manual project that could have taken days or weeks.”

Carlos Pardo, Founder & Operations Manager, SkuPoint Logistics

By using repeatable, scan-led workflows, the team can maintain a consistent approach to fulfilment as it manages different clients and products.

3. Giving clients stock visibility and smarter shipping options

Starshipit WMS gives SkuPoint's clients access to key stock and product information, including quantities on hand, SKUs, dimensions, weights and inventory status. That visibility helps clients answer routine inventory questions without needing to contact the warehouse for every update.

SkuPoint also uses Starshipit's connected shipping tools to address specific customer requirements.

For one bulky-goods customer, postcode-based shipping rules help account for destinations where freight costs are higher, supporting more appropriate shipping charges.

“For us, a WMS isn't only about improving warehouse efficiency. It helps give our customers confidence that their inventory is being properly controlled and that they have visibility of what is happening with their stock.”

Carlos Pardo, Founder & Operations Manager, SkuPoint Logistics

The impact: Accurate fulfilment and a foundation for growth

Growing from two to six clients within one warehouse framework

Since launching with two clients, SkuPoint has grown to serve six active businesses while managing approximately 8,700 SKUs.

Rather than creating a separate warehouse process for every customer, the team can bring new requirements into its established WMS workflows. The setup of approximately 8,000 bundles in around a day is one example of how that approach helps SkuPoint handle complex onboarding requirements. For Carlos, having a repeatable operational framework is an important part of preparing the business for further growth.

Carlos also reports that orders received before approximately 12:30 pm are generally dispatched the same day, with weekends being the main exception. These results reflect SkuPoint's warehouse processes and team execution, supported by Starshipit WMS. Together, they demonstrate how the business is maintaining fulfilment standards while serving a growing client base.

Helping clients protect their shipping margins

SkuPoint's customers can access stock and product information directly, giving them greater visibility into what the warehouse holds. Connected shipping tools also help address the commercial details that matter to individual clients.

For one bulky-goods retailer, postcode-based shipping rules help the business charge more appropriately for expensive delivery destinations.

For another customer, Carlos estimates that SkuPoint's negotiated courier rates can save approximately $4–$5 on certain Sydney parcels compared with the rates the customer previously accessed. These savings are specific to the customer's former rates and applicable shipments.

“For the customer, the benefit is not simply operational efficiency. It helps protect their margin. Rather than absorbing expensive freight charges for certain destinations, they can now price shipping more accurately for those areas.”

Carlos Pardo, Founder & Operations Manager, SkuPoint Logistics

Building a 3PL that clients can grow with

For Carlos, building SkuPoint around Starshipit WMS was about more than managing stock and dispatching orders. It was about establishing a warehouse operation that could accommodate different clients, maintain accurate fulfilment and give brands confidence in the way their inventory is managed.

With six active clients, thousands of SKUs and connected warehouse and shipping workflows, SkuPoint has built an operational foundation to support its next stage of growth.

Ready to manage more clients without adding more complexity?

Whether you're building a new 3PL or improving an established warehouse operation, Starshipit WMS can help you bring structure to inventory management, fulfilment and shipping.

Start your 30-day free trial to explore how Starshipit could work for your business.

Prefer to discuss your warehouse requirements? Book a WMS walkthrough with the Starshipit team to explore the workflows that matter to your operation.