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6 strategies to optimise your 3PL fulfilment workflows
Ways to improve visibility, accuracy and speed for 3PL operations.
For the complete documentation index, see llms.txt.
Shipping and fulfilment software for 3PLs
Multi-client shipping and fulfilment software for 3PLs
Manage each client’s shipping, fulfilment and carrier setup from one platform. Automate the repeatable work, give clients the right level of access and keep orders moving as your 3PL grows.
- 30-day free trial
- No credit card required
- 5-star support
Trusted by 30,000+ retailers and fulfilment teams worldwide
Give every client a tailored fulfilment service - from one central platform
Set up client-specific workflows, access and carrier preferences without managing separate systems. Your team gets central control, while clients get the visibility they need.
- Apply client-specific settings and automation rules
- Give clients visibility of orders, shipping activity and fulfilment performance
- Automate packing slips, manifests and supported customs documentation
- Connect the eCommerce, WMS and inventory systems your clients already use
Multi-carrier software for 3PLs
Connect every client to the right carrier, then automate delivery
Give each client the carrier services they need without building or maintaining separate integrations. Access 30+ pre-built carrier integrations and use automation to select services, create labels and keep dispatch moving at scale.Integrations
- Use shipping rules to assign carriers by client, destination, weight and service level
- Print labels in bulk and automate shipping documentationFulfilment AutomationMulti carrier management
- Control which clients use which carrier accounts
- Manage domestic and international delivery workflows from one platform
Shipping cost control
Control shipping costs across every client
Give every client the right shipping options while keeping control of your margins and carrier spend. Compare services, use your own negotiated rates, control which rates clients can see, and reconcile quotes against carrier invoices.
- Access to over 60 pre-built carrier integrations
- Bring your own carrier rates with no additional cost per label, and let clients use their own rates where needed
- Toggle rate visibility by client or service, or add margins to shipping rates
- Report on quoted and expected costs against actual carrier invoices
Extend your 3PL operation with specialised control
Build on Starshipit’s core shipping and fulfilment platform with specialised capabilities for client operations, warehouse control and mobile fulfilment.
Ops Manager
Set up every client faster. See every operation in one place.
Ops Manager gives you a central view of every client, so you can create accounts and apply settings in bulk, monitor orders and billing, and resolve delays before they affect service.
- Create child accounts and apply client settings in bulk with CSV import
- Set integrations, carriers, rules, packages and tags across client accounts
- Give clients access to stock levels, inventory details and expiry dates
- Monitor orders, billing, delays and exceptions from one view
- Give clients access to Starshipit, and support ship from store and click and collect
Warehouse Management System
End-to-end warehouse management for fast, accurate fulfilment
Run your warehouse with real-time inventory and barcode workflows. Track stock from purchase orders through to fulfilment and returns.
As a dedicated module, Starshipit’s WMS gives you one place to manage your warehouse, with workflows set up for each client.
- See stock and expiry dates in real time across SKUs, locations, and warehouses
- Manage the full workflow from receiving to picking, packing, and dispatch
- Use mobile scanning to reduce errors and keep orders moving
Mobile Pick and Pack
Pick and pack orders on the go
Pick, pack and ship orders faster with fewer errors using Starshipit’s pick and pack app. With barcode scanning and real-time order management on any iOS or Android device, your team can keep fulfilment moving from anywhere—no costly hardware needed.
Explore Pick and Pack appHear what other 3PLs using Starshipit have to say
Post-purchase experience
Help your clients deliver a branded post-purchase experience
Give each client branded tracking pages, automated delivery updates and a self-service returns portal. Their customers stay informed, while your team has clearer visibility of deliveries and returns.
- Reduce “Where is my order?” queries with timely order notifications
- Offer a customisable self-service returns portal
- Give support teams quick access to order tracking through Chrome and Zendesk apps
Want to learn more about 3PL fulfilment?
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Starshipit for 3PL - FAQs
What are the main advantages of using Starshipit for my 3PL business?
Primarily, 3PLs using Starshipit see significant cost and time savings. Starshipit enables automating the fulfilment process with tools like Rules Engine, Workflows, Document Manager, Check Addresses & Suggested Merges. 3PLs can also extend this further with Starshipit’s WMS (available as an add-on) to manage warehouse operations and inventory in the same platform.
How does Starshipit integrate with existing WMS, IMS, and eCommerce platforms?
Starshipit has best-in-class integrations with a number of leading platforms, including Shopify, WooCommerce, BigCommerce and more. 3PLs can integrate with their existing WMS or IMS, or use Starshipit’s WMS (available as an add-on) to manage warehouse operations in the same platform. This removes the need to build and maintain custom integrations, saving time and cost.
Can Starshipit handle international shipping and customs documentation for 3PLs?
Starshipit integrates with all leading global carriers and includes a host of features to enable easy cross-border shipping. Features differ depending on carrier, but Starshipit enables 3PLs to generate and submit customs documentation, set up rules for international orders and more.
How does customer account management work with Starshipit?
3PLs can run their operations from a parent Starshipit account, and then set up child accounts for each of their customers. Child accounts are attached to the main Starshipit account and have individual settings — e.g. different couriers, integrations, pick and pack workflows, and warehouse setups when using Starshipit’s WMS. This allows 3PLs to tailor operations to each client while managing everything centrally.
What options does Starshipit provide for controlling shipping costs?
3PLs using Starshipit can manage multiple carriers from one dashboard. This makes it easy to assign carriers to orders, set up lowest cost routing, apply margins and get estimates. 3PLs can also BYO rates.
What kind of support can I expect as a 3PL using Starshipit?
Every Starshipit plan comes with dedicated enterprise onboarding and unlimited customer support.
How do 3PLs give clients visibility over orders, tracking and returns?
Clients need a clear view of what has been shipped, what is still moving and what needs attention. A 3PL can provide that with consistent order statuses, carrier tracking, proactive notifications and a defined returns process. Starshipit’s multi-carrier shipping, branded tracking and returns tools can support that workflow across client accounts.
How does Starshipit ensure the accuracy and speed of label printing and shipping documentation?
Starshipit is designed for high-speed label printing, enabling 3PLs to easily manage large order volumes. Starshipit offers complete printing flexibility, including bulk label printing and printing via API.
Can Starshipit support direct integration with carriers, and how does it manage multiple carrier relationships?
Starshipit comes with a range of pre-built carrier integrations with all leading carriers – a list that is constantly growing. This means 3PLs can easily switch or assign carriers based on specific rules, and not worry about maintaining their own carrier integrations.
What tools does Starshipit offer to enhance warehouse operations?
Starshipit offers warehouse tools to support fast, accurate fulfilment. With its WMS and Pick and Pack app (available as add-ons), 3PLs can manage inventory, inbound receiving, and pick and pack workflows using mobile, barcode-driven execution. This reduces errors, improves speed, and keeps orders moving to dispatch.
How can Starshipit help reduce customer inquiries about order statuses?
Starshipit enables 3PLs to create branded tracking pages and automated shipping notifications for each stage of the delivery journey, for each individual customer.
How does the automated returns process work with Starshipit?
Starshipit helps 3PLs to remain sticky for their customers by offering a self-service returns portal that their customers can put on their own websites.
Then, 3PLs have more visibility over returns coming in from customers, to help streamline the handling of returns. Without this visibility, 3PLs are often just receiving returned orders without context, and need to manually reconcile against orders.
Other returns features include:
- Design email and SMS return notifications
- Set up your account to charge for returns
- Add smart logic to your returns with shipping rules
- Mirror and apply your current returns policy